Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

• We extract data and analyze them before submitting our final output to our application in order for our customers to view the needed information and monitor the growth of their investments.
• In my position, I am responsible for designating tasks to my subordinates, perform Quality Checks of their tasks in order to ensure the accuracy of their work, and to also ensure that they meet the standards and expectations set by the department.
• I have especially experienced to be keener in looking for details, assess certain inaccuracies in a given document, and to be more proactive in raising any concern or problem that I've encountered.

• Key contributor to the coordination of the Sales and Preliminaries team, through document control and administration assistance to the Sales & Prelims Manager as well as adherence to the structured and robust processes in accordance with best practice. This position assists the Sales & Prelims Manager through effective communication and implementation of systems.
• This position will require prevalent IT and communication capabilities including living the core values, engaging people for challenge, passion for outcomes, holding self and others accountable and rigorous systems and processes.
• Most work involves both written and oral communication, word processing and typing, and requires relevant skills such as IT, organizational and presentation skills, as well as the ability to multi-task and work well under pressure.
• The responsibilities are varied and relate to all aspects of residential and commercial projects pre-construction.
• This position involves high levels of structure and attention to detail to accomplish a number of set tasks to work through on a day-to-day basis.
• Effective facilitation of critical information to a wide range of individuals; at all levels of the organization and externally.
• The key outcomes for the position are: the optimization of the Sales and Preliminary Department’s efficiency; through the use and maintenance of operational standards; process controls; clear communication; organisation of plans and project documentation.
  • Coordinate Sales and Preliminaries documentation.
  • Extensive time management skills and the ability to meet tight deadlines are critical to the success of this department.
  • Strong communication, problem solving and interpersonal abilities
  • Organization & Prioritization of Sales & Enquiries Emails.
  • Well-developed time management skills and the ability to manage conflicting priorities and meet tight deadlines
  • Strong attention to detail
  • Methodical and thorough approach to daily tasks.
  • Extensive experience in Excel and Word.

• Training sales agents
• Appointment setting that offer products
• In-charge of training quality analyst
• Documenting leads or prospect buyer

• In-charge of training quality analyst
• Develop quality assurance standards and company processes
• Create quality measurements to track improvement in products

• Collect operational and market data for financial analysis
• Identify trends and variances from the data

• Addressed customer inquiries

Inbound Sales

• Answer inquiries from potential clients.
• Sell the company’s service to clients through calls.
• Do sales support and follow-up.
• Nurture relationships with current customers and perform inbound lead follow-up calls.

Personal assistant to the CEO.

• Note taking
• Calendar organization
• Sending emails/ correspondence
• Following up after appointments.

• As an experienced Email/Live Chat Support Agent, I specialize in providing timely and effective assistance to customers, addressing their inquiries, processing orders online, tracking orders, resolving issues, and ensuring a positive user experience.
• With strong communication skills, attention to detail, and a customer-first mindset, I am committed to delivering high-quality support and fostering customer satisfaction.

• As a dedicated Customer Success Officer, I focus on building strong relationships with clients to ensure they achieve their desired outcomes.
• By providing proactive support, personalized solutions, and continuous engagement, I help drive customer satisfaction, retention, and long-term success for both the client and the company.

• Researched, calmed and rapidly resolved client conflicts to prevent loss of customers.
• Customer Assistance. 
• Worked with company systems such as Live Support and diligently completed all assigned tasks, Working overtime as needed.
• Exceeded corporate target for customer satisfaction for 9 months in a row.
• Managed call flow with up to 8 calls in queue per minute.
• Promoted to Late-Stage Collections after 2 months of employment.
• Handling a high influx of in-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels including Payment Inquiry and Reconciliation & Control units.
• Provide thorough support and problem resolution for customers.
• Maintain composure and patience in face of difficult customer situations.
• Build and maintain successful relationships with service providers, dealers, and consumers.
• Preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, consistently achieving a 70% recovery rate of billing cycle.
• Ranked within the top 10% of First Card Services' agents assigned to 30-day collection activity.
• Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software via app.
• Speaking to customers to quickly get to the root of their problem.
• Talking customers through a series of actions to resolve a problem.
• Following up with Senior Support to ensure the problem is resolved.
• Providing support in the form of procedural documentation.

• Rank 7 – Callable – Highest Collected Dollar - IQOR Philippines - November 2015

• Handle inbound calls covering a range of customer transactions and inquiries such as payments moving of gas and light connections, general enquiries, credits and hardships.
• Monitors delinquent accounts and implements collection procedures, determine needed revenue to originate restoration of service.
• Offer payment arrangements, one-time payments, or hardship program if needed.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Making sure to attain the highest customer service team rating (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Transfer to the relevant department if enquiries are beyond scope.
• Sends follow-up letters and accepts payment on certain accounts.
• Reviews and makes recommendations regarding bad debt or write-offs.
• Re-bills companies or individuals when appropriate.
• Transfer to the relevant department if enquiries are beyond scope.
• Sends follow-up letters and accepts payment on certain accounts.
• Reviews and makes recommendations regarding bad debt or write-offs.

• Highest Quality rate and Dollars Collected Tata Consultancy Services – November 2017

• Managing both Inbound and outbound calls making sure to achieve required daily call target.
• Perform all collection activity in accordance with company and Federal regulations that facilitates the maintenance of acceptable delinquency percentages.
• Offer flexible payment arrangement, installment plan or financial hardship assistance if needed.
• Review all Invoice and unpaid monies from our MYOB and arrange a follow up call to collect the payment.
• Assist Accounts Receivable team by Reviewing and managing accounts that are close to default, sending settlement letters to owners and reach out to the right department if needed.
• Mandatory skip tracing only if customers are not responding.
• Follow company policies and procedures in conjunction with collection tactics and practices.
• Making sure to hit all performance benchmarks in all areas such as QA, Collection rate, Handling time.
• Helping other departments if needed such as Accounts receivables, Lending loan processing, Contracts, Hardship if needed.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Making sure to attain the highest customer service team rating (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Transfer owner to resolution team when needed.

• Rank 1 Outbound Highest Collection rate Wyndham Destinations – from September 2020 to November 2020
• Rank 1 Inbound Highest Collection Rate Wyndham Destinations – from September 2019 to March 2020

• Data entry, Customer service, accounting duties.
• Provide excellent customer service to all the students, including the handling of phone inquiries from prospective students, while managing email inquiries, companies, and all general public training inquiries are dealt with within specified timeframes.
• Monitor the trainer’s consultation with industry to ensure the continued relevance of programs and oversee the management of the Student Management System and the Learning Management System.
• Proofread all requirements submitted to ensure accuracy.
• Extract all invoices through HubSpot, making sure to follow up on all outstanding invoices after their due, claiming incentives linked to funded training programs, and forward copies of receipts.
• Booking or re-scheduling active class sessions, making a follow-up call for all the students who missed their classes. Forwarding venue information when required.
• Assist the management on project development from concept to delivery through the Asana project management tool.
• Conduct data capture and reporting activities as directed.
• Making sure reports are submitted on time, conducting data capture and reporting activities as directed by the Manager or the CEO.
• Any other tasks assigned which may be reasonably requested from time to time contribute to the success of the organization.
• Assist the Executive of the CEO on her task if required.

• Provide general administrative activities to the organization.
• Sorting Requirements for each candidate.
• Data entry.
• Payroll
• Assisting in the management of communications.
• Managing Email responses.
• Managing Voice mails.
• Trade Referencing.
• ASIC Verifications.
• Verification of Australian Business Numbers.
• Invoicing.
• Assisting with travel arrangements.

• Identifying future hiring needs and developing job descriptions and specifications.
• Collaborating with the team to obtain Job Orders for each client.
• Attracting suitable candidates through databases, online employment forums, social media, etc.
• Conducting interviews and sorting through applicants to fill open positions.
• Assessing applicants' knowledge, skills, and experience to best suit open positions.
• Inductions procedures for new hires.
• Resume Formatting.
• Candidate Referencing.
• Mobilization of candidates.
• Weekly Quality check of Internal Audit.
• Providing recruitment reports to team managers.

• Invoice Management.
• Updating accounts payable.
• Assisting in balancing sheets and income statements.
• Assisting with reviewing income and expenses.
• Timesheet Management.

• Provide excellent customer service to all the students, including the handling of phone enquiries from prospective students, while managing email enquiries, companies, and all general public training enquiries are dealt with within specified timeframes.
• Monitor trainer's consultation with industry to ensure continued relevance of programs and oversee the management of Student Management System and the Learning Management System.
• Proofread all requirements submitted by students to ensure accurate documents.
• Extract all invoice through HubSpot, making sure to follow up all outstanding invoices after their due, claiming of incentives linked to funded training programs and forward copies of receipts if needed.
• Booking or re-scheduling active class session, making a follow up call for all the students who missed their classes. Forwarding venue information when required.
• Assist the management on project development from concept to delivery through Asana project management tool.
• Conduct data capture and reporting activities as directed.
• Making sure reports are submitted on time, Conduct data capture and reporting activities as directed by the Manager or the CEO.
• Any other tasks assigned which may be reasonably requested from time to time, which contribute to the success of the organization.
• Assist the Executive of the CEO on her task if required.

• Managing both Inbound and outbound calls making sure to achieve required daily call target.
• Perform all collection activity in accordance with company and Federal regulations that facilitates the maintenance of acceptable delinquency percentages.
• Offer flexible payment arrangement, installment plan or financial hardship assistance if needed.
• Review all Invoice and unpaid monies from our MYOB and arrange a follow up call to collect the payment.
• Assist Accounts Receivable team by Reviewing and managing accounts that are close to default sending settlement letters owners and reach out to the right department if needed.
• Mandatory skip tracing only if customers are not responding.
• Follow company policies and procedures in conjunction with collection tactics and practices.
• Making sure to hit all performance benchmarks in all areas such as QA, Collection rate, Handling time etc,
• Helping other departments if needed such as Accounts receivables, Lending loan processing, Contracts, Hardship if needed.

• Screen and process applicants for possible employment, coordinate with the other department regarding manpower requirements, and participate in Job Fairs and meetings
• Conducts initial interviews and tests then prepare appropriate recommendations and evaluates results of the examination

• Handled calls and assisted Comcast customers in the USA in understanding their billing statements, charges and credits, billing disputes, and other billing-related queries.
• Ensured the quality of call handling by adhering to policies, procedures, practices, and standards of the operations

• Manages L2 Escalation Team who is responsible for the following tasks:
  • Responsible for the review and endorsement of Credit Adjustment/Refund Forms
  • Directly sends Coaching Feedback Form to Level 1 staff to provide opportunities in creating such forms
  • Responsible for Call Recording Investigation
  • Receives escalated calls from Level 1 staff when customer requests for a Supervisor.
  • Work continuously to increase Level 1 knowledge by reviewing escalated cases on a daily basis
  • Ensure that all actions and discussions pertaining to issues escalated from Level 1 staff are completely documented
• Accomplishes Triad Coaching with the respective Team Leaders and their staff per team
• Generates Outstanding Tasks and Pending Forms Summary Report for the whole Billing Department
• Creates Incident Reports, Employee Coaching Form, Notice to Explain Forms, and Disciplinary Action Forms for both Team Leaders and staff
• Taking Managerial calls when needed and assisting other CSMs with escalated tasks
• Makes recommendations for escalated tasks
• Validating the reasons as to why are we raising a credit/refund for our customers
• Generates and analyzes the report for the approved and endorsed Credit Adjustment/Refund forms for below and above $100.00
• Ensures quality and efficient service are performed by staff
• Responsible for tracking staff’s performance and providing necessary recommendations or coaching
• Handled Billing Taskers (Offline Team) who attend to customers’ concerns thru email by ensuring that those are being addressed in a timely manner

• Handled calls and assisted iiNet customers in Australia by reviewing their accounts, invoices, billing disputes, and other billing-related inquiry.
• Had an upskill training in Technical Support and assist customers with technical related concerns by ensuring that complete and accurate troubleshooting is done and by identifying which of the 4 layers is affected (Physical, Data-Link, Network, and Application)
• Ensured the quality of call handling by adhering to policies, procedures, practices, and standards of the operations

• Manages CS Support Team who is responsible for the following tasks:
  • Responsible for the email being sent by customers concerning their shopping charge cards
  • Attending live chats from customers who have inquiries about their shopping account, payment, and billing
  • Providing the best resolution on customers’ queries and concerns such as waiving late fees, overpayment, etc.
• Validating reasons as to why there’s a need to process credit or refund on customers’ accounts.
• Responsible for tracking staff’s performance and providing necessary coaching

• Manages a team for an inbound and outbound financial account (Fraud TXL Department):
• Manages customers’ accounts in line with the fraudulent activities of their credit cards
• Identifies the correct action to be done with the cases such as escalating to Extreme High-Risk and//or Account Take Over.
• Manages back office in reviewing customer’s applications which includes their documents (KYC and Detections)
• Responsible for tracking staff’s performance and providing necessary recommendations or coaching

• Manages a team for GenCare and GenTech agents of Sprint/T-Mobile
• Responsible for tracking staff’s performance and providing necessary recommendations or coaching
• Uploading of Spark to Actions, Call Observations, and NPS Deep Dive as part of root cause analysis for the detractors received

• Handles inbound and outbound sales calls
• Assesses sellers' cars to provide accurate offers
• Pitches offers and negotiates pick-up and payment
• Conducts follow-ups and monitors offer IDs
• Ensures quality and meets pick-up and revenue targets

• Verifying Shippers through outbound calls
• Lead Generation in CRM
• Does email sequence per campaign
• LinkedIn Outreach.
• Work with operations to provide spot quotes to clients in a way that maximizes revenue.
• Organize and prioritize RFP requests in CRM

• Crafting transformative partnerships that go beyond transactions
• Fostering collaborations that resonate with mutual visions, aspirations, and growth
• LinkedIn Content Posting
• LinkedIn Outreach
• Email Outreach
• Outbound Calls
• Generating of Reports for our weekly
• Sales Marketing Meeting

• Listing Entry and Management
• Real Estate Admin Assistance
• Real Estate Marketing
• Real Estate Transaction Management
• Property Management

• Led an influencer marketing campaign to boost brand awareness
• Reformed content strategy with relevant and relatable post for the target market

• Created and established the company's social media accounts using organic strategy
• Supported the overall digital marketing strategy of the company with link building, Google Ad optimization, and mapping out stakeholder's journey

• Initiated lead generation campaigns that resulted in 200% growth in sales
• Optimised assets for online and offline marketing campaigns

• Oversaw marketing automation and CRM systems for streamlined funnel operations.
• Developed scalable email campaigns, nurturing top-tier leads effectively.
• Became Marketo expert, advising APAC team on subject matter.
• Assisted sales during COVID-19 challenges for agile adjustments.
• Trained Indian customer care for improved social media engagement.
• Presented analytics and social media prowess at Paris HQ.

• Drove HardieFlex® sales through effective lead gen campaigns.
• Increased website traffic by 25% and engagement by 30% via website redesign.
• Enhanced brand awareness through successful online trade events.
• Guided APAC decisions with insightful digital marketing reports.
• Ensured branding consistency by coordinating third-party agencies.

• Researched and analyzed trends for strategic marketing insights.
• Orchestrated multi-channel campaigns aligned with business goals.
• Analyzed campaign performance, optimizing strategies using metrics.
• Managed and enhanced CRM, marketing automation, and databases.
• Applied latest B2B trends and tech to elevate marketing strategies.

• Email Marketing
• Database Management
• Mentor Walks
• AU Email Marketing
• Social Media Management
• Content Writing
• Database Management
• Paid Ads
• Analytical Reporting
• CHG Marketing,
• PH - Market Research
• Communication Strategy

•  Handles and supervise assigned various projects.
• Coordinate with the Government contractors regarding project status, progress, accomplishments and billings.
• Prepares contractors billing documents and reviews/approves accomplishment reports.
• Prepares plans, schedules and other project documentations
• Reports directly to the District Manager

• Reports to Project Manager Prepares all construction documents from Quantity Surveying, Bar charts, materials/labor takeoffs, scheduling and project close out documentations.
• Handles and supervise projects.
• Coordinates with the client’s Architects and Building Administrator.
• Design and drafts plans for various clients through AutoCAD. Reports directly to the General Manager.

•  Reporting to the Vice President for Operations Prioritize, plan and coordinate project development activities according to customer requirements.
• Supervise development team on daily basis to execute assigned projects within deadlines and budget.
• Act as primary contact for customer queries and concerns.
• Perform customer negotiations for contractual terms and agreements.
• Prepare project proposals and develop project plan, schedule and budget.
• Assess potential risks and technical challenges and develop appropriate mitigation plans.
• Perform cash flow analysis and process invoices in a timely fashion.
• Develop business presentations for customer as needed.
• Develop cost reduction initiatives while maintaining quality and productivity.
• Interact with customers to clearly understand business needs and expectations.
• Build positive working relationships with customers and ensure customer satisfaction.
• Analyze and resolve project issues in timely and accurate manner.

• Reporting to Head of Construction Handles and manages Alteration and Additional Projects
• Conduct weekly meetings with engineering, designers and consultants
• Supervises Subcontractors daily activities and accomplishments
• Ensuring that both the health and safety project plans are implemented
• Being on site to oversee all the construction process
• Organizing the Site Admin/Engineers for ensuring that they are performing as required
• Ensuring that the stipulated safety rules and regulations are met Follows the project construction process to ensure that it is completed in time
• Monitors the subcontractors that they are punctual and that they deliver the target schedule 
• Ensure that quality is preserved in the construction process and that the budget is maintained
• Review and assess different construction methods, sequencing, potential problems and timelines
• Implements engineering/construction plans/specifications, methods and procedures

•  Reporting to the President & Client, Presides Construction Coordination Meeting, Project Management Technical Meeting & Health, Safety, & Environment Meeting. Implements project plans to meet objectives
• Coordinates and integrates project activities Manages, leads, administers project resources
• Monitors project activities and resources to mitigate risk Implements and maintain quality assurance processes
• Makes improvements, solves problems, takes corrective actions when problems arise
• Gives presentations or briefings on all aspects of the projects
• Participates in phase, milestone, and final project reviews Identifies project documentation requirements or procedures
• Develops and implements work cycle, look ahead schedules and target date plans
• Manage Construction Progress

•  Reporting to Project Manager Handles and supervises manpower’s daily activities and accomplishments
• Ensuring that both the health and safety project plans are implemented
• Being on site to oversee all the construction process
• Ensuring that the budget is followed in terms of purchases and wages
• Organizing the workers and ensuring that they are performing as required
• Recording the total costs for materials bought and payments for work done
• General inspection of the workers and their performance and safety
• Ensuring that the stipulated safety rules and regulations are met Follows the project construction process to ensure that it is completed in time
• Supervises the subcontractors and ensures that they are punctual and that they deliver
• Ensure that quality is preserved in the construction process and that the budget is maintained
• Reports daily, weekly and monthly accomplishment.

•  Reporting to the Project Director
• Prepare Quality Inspections and monitoring on Various Projects.
• Meeting with Project managers on various site regarding their quality and workmanships on site.
• Prepares project punch list, Certificate of completions and handover documents.

•  Reporting to the Project Manager Attend weekly coordination meeting with Client, Project Manager, Tower Managers and the consultant.
• Handles all external finishing works (including hardscaping, landscaping, water features, building amenities, infrastructure, road works, underground utilities installations, etc.)
• Ensuring that all the External works teams were fully aware of the relevant site instructions, method statements, inspections and test plans.
• Checks the weekly & monthly report of External Works Engineers for submission to Project Manager and Client.
• Studies the Master schedule of Work, and then elaborates the activities in order to be displayed in weekly basis for closer and proper monitoring and controlling of undergoing activities.
• Ensure that the quality of materials, workmanship was based on plans and specifications and strictly implemented.

• Reporting to the General Manager
• Conduct meeting & seminars for the safety awareness of workers and management. 
• Implement and provide the company safety rules and regulations.
• Ensuring that all the construction team is fully aware of the relevant construction procedures, method statements, inspections and test plains and correctly implement them.
• Plans, discusses and reviews all activities to the site engineers on a daily basis. Implement safety inspection on manpower, tools, equipment and workplaces.
• Cooperates with the Client’s Project Manager to ensure that the project quality system requirements are properly implemented
• Studies the Master schedule of Work, and then elaborates the activities in order to be displayed in weekly basis for closer and proper monitoring and controlling of undergoing activities.
• Prepares and submits weekly and monthly safety reports and project accomplishment reports to the General Manager
• Ensures the workforce meets its commitment to our clients in terms of project accomplishment and schedules of completion.

• Reporting to Managing Director
• Manages all transaction in regards with  Cell sites projects, implementations, operations and cash flows.
• Ensures the workforce meets its commitment to our clients in terms of project accomplishment and schedules of completion.
• Controls labor allocation and ensure that carrying out the works in the most efficient manner and in the stipulated time, budget and quality
• Weekly Coordination meeting with the client’s Project Manager
• Attends project acceptance at provincial areas together with the main contractor and company representative.
• Responsible for gathering prospective engineering related projects.
• Checks all project documentation for filing of close-out documents and other billing purposes.
• Checks, reviews and approves all documents such as PERT-CPM, Bar Charts, Manpower & materials Take-offs, Cost Estimates, etc.
• Design and drafts details, schemes, shop drawings, as-built plans, project presentations and other documents using AutoCAD.
• Arrange meetings with the government officials and other who is concerned in the proposed site location, before implementing  cell site projects.

• Manages all company related projects.
• Handles and supervises all civil works related projects
• Ensures all workforces meet its commitment to our clients in terms of project accomplishments and schedule of completions.
• Responsible for all company meetings, transactions and documentations, from project’s prebidding meetings to project implementations.
• Represents the company in terms of client’s emergency calls and other special events.
• Attends pre-qualification biddings and site surveys/inspections for prospective projects. .
• Prepares all necessary bidding documents such as Project Estimates, Manpower & Materials  Takeoffs, Schedules, PERT-CPM & Bar Charts.
• Presides weekly meeting concerning project status on sites
• Attends weekly Mancom (Manpower Committee) meeting with the President and other Managers.
• Design and drafts details, schemes, shop drawings, as-built plans, project presentations and other documents using AutoCAD program
• Reports to the Operations Manager regarding project status and other Telecommunication projects and other concerns

• Overall responsible for all projects, planning and management
• Handles experienced engineers, foremen, and skilled workers
• Gathers related projects on various prospective customers/clients.
• Attends meetings, seminars, biddings and site inspections.
• Transacts with bank’s manager or bank’s representatives in regards with the company’s accounts and other bank concerns.
• Presiding weekly meetings at the site with client’s representatives, engineers, foremen, and manpower. Coordinates with the client’s
• Managers regarding project status and project accomplishments.
• Reviews, checks and approves Bill of Quantities, Bar Charts, Manpower & Materials Takeoffs, PERT-CPM, S-curves, Project accomplishment reports and Billing documents.
• Design and drafts details, schemes, shop drawings, as-built plans, project presentations and other documents using AutoCAD
• Monitors budget, expenses, project cash flows

• Reporting to the Vice President for Operations
• Prioritize, plan and coordinate project development activities according to customer requirements.
• Supervise development team on daily basis to execute assigned projects within deadlines and budget.
• Act as primary contact for customer queries and concerns.
• Perform customer negotiations for contractual terms and agreements.
• Prepare project proposals and develop project plan, schedule and budget.
• Assess potential risks and technical challenges and develop appropriate mitigation plans.
• Perform cash flow analysis and process invoices in a timely fashion.
• Develop business presentations for customer as needed.
• Develop cost reduction initiatives while maintaining quality and productivity.
• Interact with customers to clearly understand business needs and expectations.
• Build positive working relationships with customers and ensure customer satisfaction.
• Analyze and resolve project issues in timely and accurate manner.

• Overall responsible from Tender documentation to project completion and turnover.
• Gathers related projects on various prospective customers/clients.
• Facilitate coordination meetings, seminars, biddings, and site inspections.
• Presiding weekly meetings at the site with client’s representatives, engineers, foremen, and manpower.
• Coordinates with the client’s Managers regarding project status and project accomplishments.
• Reviews, checks and approves Bill of Quantities, Bar Charts, Manpower & Materials Takeoffs, PERT-CPM, S-curves, Project accomplishment reports and Billing documents.
• Reviews, checks and approves Design and drafts details, schemes, shop drawings, as-built plans, project presentations and other documents
• Monitors budget, expenses, project cash flows.

• Monitors and analyses sales, stock, raw materials, production supplies and finished goods
• Handles stock replenishment and materials procurement
• Ensures production of finished goods
• Assists in preparing product costing and price proposals
• Assists in the preparation of documents in the importation and ordering of products

• Monitors and analyses stock level maintained by 3 distribution centers
• Analyses sales and stocks to prepare monthly purchase plan
• Processes releasing of imported products
• Plans for the daily deliveries of local principals
• Coordinates with foreign principals regarding shipments update
• Handles stock replenishment to provincial distribution centers
• Submits monthly reports to principals
• Assists in conducting physical count and reconciliation

• Projects / Items handled: Outside Plant Installation - Civil Works, Cabling Works (Fiber Optic Cable and Copper Cable Laying, Riser Cabling); Outside Plant Materials and Subscriber Line Installation Materials; Systems Furniture
• Determines all possible contractors / suppliers of projects / materials based on company's requirements and specifications provided by the requisitioning group
• Evaluates contractors to be invited for bidding of projects based on their current and remaining financial exposures
• Evaluates bids / quotations and recommends award to reliable bidders with the lowest price and conformance to the end-user’s technical specifications
• Interfaces with local vendors through telephone, email, facsimiles in negotiating prices and terms including after-sales services, warranties, delivery arrangements and manner of payment
• Acts as liaison between the vendors and the company's internal users by gathering information such as technical details and prevailing market conditions for items to be purchased. Coordinates any after-sales activities that may be necessary
• Continuously source the best supplier which can best serve the company's requirements geared towards developing a long term business partnership
• Initiates corrective action on day-to-day problems that may arise as well as major problems directly or indirectly caused by the vendor

• Supervise the activities of the Inventory Planner, and 4 Document Controllers in 2 warehouses
• Ensures accuracy of SAP data vs. actual stocks thru physical count; Coordinates with Inventory Accounting and Warehouse for variance reconciliation
• Responsible for the preparation and update of process flow for Wireless

• Responsible for the on-time update of Material Master and Bill of Materials Structure
• Responsible for the cleaning up of the Material Master Data
• Responsible for the processing of material documents for reversal
• Supports the on-time implementation of new projects by participating in the SAP User Acceptance Test (UAT) thru Material Master and System Enhancement

• Responsible for the on-time replenishment of corporate supplies

• Processing, monitoring and follow-up of supplier related concerns such as aging invoices, past due invoices, return goods and price changes.
• Monitors and analyses source changes to ensure its up to date status.
• Processing of part and price set up in the system to be prepared for issuing purchase order.
• Ensures monthly submission of division forecast for global forecasting of specified suppliers.
• Submits reports for PO's and prices using ORACLE tables and creation of QUERIES.
• Analyses purchase price variances by determining issues such as UOM and price break issues, price changes without proper documentation, and PO's purchased to alternate vendor.
• Extends performance as a Supplier Manager and do managing of supplier on-time delivery performances, price changes and engineering change notice requests and processed shortages, returned goods, invoices.
• Submits reports and presentations to Procurement Heads and Supplier Managers with regards to supplier on-time delivery, shortages and PPM.
• Delivered engineering change packages to specified suppliers.

• Processing of vendor order acknowledgement for local (AU & NZ) and imports (non AU & NZ) purchase orders
• Expediting of local vendor late purchase order deliveries by email follow ups and calls
• Creation of urgent purchase orders
• Processing of automation purchase orders
• Processing of vendor delivery discrepancies
• Manages the Order Management Mailbox by answering urgent inquiries from vendor and BOC end-users so as to prevent escalations.
• Other non-procurement task includes the processing of Vendor Master creation and change

• Registration of purchasing information record for local and overseas vendors
• Overseas vendor handling with tasks such as PO sending, checking of shipping documents for customs clearance, processing of vendor's pro-forma invoice and order acknowledgements
• Invoice and PO discrepancy resolution
• Purchase order change processing

• Monitors and analyses stock (ingredient items) for replenishment
• Creates PO for ingredient items for salads and sends to vendors
• Monitor PO deliveries and follow up vendors for late deliveries
• Check purchase price variances
• Monitors delivery discrepancies from vendor and resolve issues

• Customer Service support and email management using Ladesk and Zoho
• Orders Fulfillment thru Packlink Pro or Sendcloud (Amazon, Shopify, Ebay, Etsy, Kaufland etc)
• Orders Management and Purchasing via Orderhive and Billbee
• Inventory Management via Boxhero 
• Other admin tasks and social media management task

• Facebook etc Email Management offload the time-consuming Zendesk Management tasks through the knowledge,
• Appointment Setting strategies, and ideas I have learned from my training and Amazon Seller VA Masterclass

• Help protect BPI's clients secure their finances thru Life and Health Insurance, Savings, and Investment
• Hit the daily, weekly, and monthly sales quota
• Assist after Sales transactions, Health, Death, and Living claims

• Verify from the requestor the specification of the requested item
• Search for at least three vendors and request a formal quote
• Create the Purchase Order in the Netsuite system
• Monitor the delivery schedule and inform the end-use and the warehouse

• In charge of selling and promoting the product
• Hit the daily, weekly, and monthly sales quota
• Maintain the stocks inventory level and receipt of the delivery

• Receiving and validating tax returns against Batch Control Sheets from accredited agent banks.
• Filing and sorting of files.
• Validating Income Tax Return

• Carefully examining the data and using a variety of sources to research and analyze topics in order to reach 100% quality.
• Processing the documents from each company and collecting quantitative data that results in 100% productivity each day.
• Checking if the data are reflected on our client-facing site to ensure the integrity of the company's financial market information is 100% accurate.

• Engaged in the production and review of Portfolio Analysis Reports for client and manager research.
• Facilitated communication with clients and diverse investment professionals concerning data and report production, including:
  • a. Equities and Trade reports
  • b. Hedge Funds
  • c. ESG Reports
• Collaborated as Project Manager with cross-functional teams, including portfolio managers and client teams, to gather information and generate output reports essential for informed investment decisions and

• Engaged in the production and review of Portfolio Analysis Reports for client and manager research.
• Facilitated communication with clients and diverse investment professionals concerning data and report production, including:
  • a. Equities and Trade reports
  • b. Hedge Funds
  • c. ESG Reports
• Collaborated as Project Manager with cross-functional teams, including portfolio managers and client teams, to gather information and generate output reports essential for informed investment decisions and recommendations.

• Handle financial models, valuations, and sensitivities for investment projects, and support capital financing initiatives from origination to closing.
• Assist with due diligence, strategic negotiations, and prepare materials for board meetings, stakeholders, and investors while maintaining proper documentation.
• Monitor strategic initiatives, ensure implementation, and organize annual strategy sessions.

• Fixing customer's internet connection
• Assisting in customer's with their Fetch and Mydodo App from their devices
• Using Jira in creating cases and monitoring purposes.
• Knowledge in Android, iOS, Mac interface and Windows operating system.
• Able to assist customer via chat, email, inbound and outbound phone calls.
• Knowledge in setting up Voip services.
• Trained with billing concerns and plan details.

• Catering inbound calls for a sales Telco account

• Handling billing and plan detail concern for a Telco account
• Trained for handling escalations and cancellation concern

• Supervised more than 20 representatives in various inbound and outbound campaigns such as customer service, technical support, collections, sales and infomercials, catalog requests and telco projects.
• Innovated incentive plans and schemes to boost up the morale of reps.
• Consistent Top Supervisor for customer service campaigns.
• Started as a customer service representative and became a consistent top seller and up seller as well.
• Conduct interviews for potential external & internal candidates up to Senior Supervisor level.
• Handle all promotions, transfers, salary increases requested from the recruitment team and advice the compensation section with the needed feedback for implementation.

• Maximized sales output within the assigned shift for outbound campaigns such as credit card sales, online yellow pages, appointment setting, collections, surveys and VoIP projects.
• Mentoring and coaching supervisors to achieve respective KPI's.
• Responsible for service delivery execution including achieving contractual center performance metrics and assisting with monthly budget preparation and managing financial resources.
• Reports directly to the call center manager.
• Enacted as Account Coordinator, QA, and as a Trainer.
• Supervises the hiring process performed by the recruitment team to assure smooth implementation.
• Cross trained for Dell consumer sales, collections, appointment setting and surveys.

• Responsible for managing 15 team members in a Telco inbound customer service and technical support account to hit or exceed client metrics and KPI's such as AHT, ACW, CRT, etc.
• Coaching and motivating the team to achieve and or exceed goals.
•  Perennial Top Supervisor for T-mobile and was able to promote 2 team members as Coaches.
• Interacts well with management as well as clients making sure that exceptional customer service is being delivered.

• Managed the service desk composed of call management administrators that caters Abu Dhabi, Bahrain, Dubai, Kuwait, Oman and Qatar with regards to their IBM machines and other OEM's.
• Maintains the CRM (Citrix) for all existing and new clients.
• Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff.
• Assure the compliance of requested job vacancies with the budgeted headcount planned.
• Conduct interviews for potential external & internal candidates.

• Managing email content and email blasting for various clients.
• Managing support operations to achieve client goals and metrics.
• Managing 10+ team leaders & 150+ agents for TKV, traffic data analysis.
• Maintains set KPI's and reports directly to the Site Director.
• Oversees overall performance of the campaign.

• Lead generation and appointment setting for financial accounts.
• Extract leads over the internet using various sources like Linked In Sales Navigator and other social media platforms.
• Responds to calls and emails from customers whenever necessary.
• Telemarketing for surveys and callbacks.

• Managing gym membership packages both for new and existing clients.
• Managing existing clients for retention of membership.
• Coordinates with the operations and support department to make sure that client goals/targets are being met.
• Reports directly to Customer Service Manager.

• Managing international sales for smart locks.
• Responsible for negotiation and closing of sales.
• Coordinates with the operations and sales department to make sure that client goals/targets are being met.
• Reports directly to the International Sales Manager.

• Prospecting of new clients in supported global regions.
• Procure information to correctly qualify clients.
• Set meetings with decision makers.
• Coordinates set meeting thru the business development managers.
• Properly document activities and action plans in Oracle NetSuite.

• Managing multiple accounts for voice, back office, and email support.
• Acts as liaison between clients and the management.
• Reports directly to the Senior Operations Manager.
• Maintains set KPI's and oversees overall performance on all assigned accounts.
• Coordinates with the recruitment department for profiling potential new hires.

• Searching for sales contacts with specific profiles proactively, using LinkedIn, job boards, public forums, and other resources, and add them to the internal CRM.
• Regularly monitor sales inboxes and forward relevant lead information to the appropriate team members.
• Search job boards and public forums for potential leads and track down associated contacts for follow-up.
• Support database hygiene by managing record merge requests, adding new companies, and ensuring data accuracy.
• Configure and set up marketing automation campaigns to engage with potential leads effectively.
• Work closely with cross-functional teams to assist in new initiatives and support additional processes as needed.
• Review job postings for accuracy and completion before approving for public posting.

• Managing email marketing campaigns thru Mailchimp for sales in commercial/residential projects.
• Managing social media accounts like LinkedIn, Instagram, YouTube, and Facebook to attract potential clients and advertise property investment opportunities all throughout the UK region.
• Coordinates with the management to achieve goals and metrics.
• Gives suggestions on how to improve the marketing channels to increase sales.
• Reports directly to the COO.

• Managing email marketing campaigns for research and development tax credits in the US.
• Coordinates with the management to achieve goals and metrics.
• Social media management is executed thru LinkedIn, YouTube, and Facebook accounts.
• Reports directly to the CEO.
• Setting appointments for qualified clients

• Responsible for lead generation, research, appointment setting and sales.
• Managing existing clients for retention of membership.
• Web and Mobile App Development. Search Engine Optimization, Online Reputation Management, Social Media Optimization, Lead Generation, Mindshark Reviews, Mindshark Review Management, Marketing Automation, Lead Nurturing, and Managed Enterprise SEO.
• Coordinates with the operations and support department to make sure that client goals/targets are being met.
• Reports directly to the Country Manager

• Multiple Roads, Canals, Culverts & Multi-Purpose Buildings – 2nd District, Nueva Ecija, Philippines

• Selling & Renting out Scaffoldings

• UAE Presidential Guard Shooting/ Training Range @ Wadi shabak, Al Awir, Dubai
• Infrastructure/ Land Development Works and Fuel Complex @ Sweihan Air Base – Zayed Military City, Abu Dhabi
• Abdul Rhaman Ali – G+2 (13 Rooms) Luxury Villa Al Barsha South, Dubai,

• Land Development Works @ Langkiwa Southville 5A Water System – Langkiwa, Biñan, Laguna, Philippines
• Land Development Works @ Redwood Subd. – Langkiwa, Biñan
• Restoration Works @ Calauan Southville 7 Water System – Brgy. Dayap, Calauan, Laguna, Philippines

• Land Development Works @ Eton 68 Roces Project - Don A, Roces Ave., Quezon City, Philippines
• Land Development Works @ Woodsville Residence Project – Merville, Parañaque City, Philippines
• Engineer, Housing (November 24, 2011 – February 3, 2012)
• St. Matthew Height Village (PNP-AFP Housing Project) - Norzagaray, Bulacan, Philippines

• Renovation Works @ MEDICard Philippines - The World Center Bldg., Makati City, Philippines

• Robinsons Supermarket - Nuvali, Sta. Rosa, Laguna, Philippines

• Multiple Residential Houses - Cabanatuan City, Nueva Ecija, Philippines

• Launched an Australia-based digital marketing agency website
• Launched a US-based business process outsourcing website
• Launched a Philippine-based real estate company website, maintained the company's social media content, and provided content for the company's marketing initiatives

• Reports directly to the Director of a Melbourne-based Real Estate and Property Management Firm
• Solely responsible for the company's Human Resource processes, from induction to resignation.
• Assists in property management tasks such as tenant applications and enquiries
• Provides assistance for other ad hoc tasks such as supplier sourcing, company logistics, and other administrative tasks

• Supervised content creation for all digital properties such as website, blog, social media, and video production, as well as marketing collaterals.
  
  
• Launched brand awareness and lifestyle-oriented campaigns such as CondoGoals (Instagram, Facebook and Youtube) and Inside Century (Youtube and Facebook)
  
  
• Conceptualized and executed major brand and tactical campaigns with the brand marketing team, including TVCs with brand ambassador Pia Wurtzbach
  
  
• Partnered with content creators, creative agencies, and online platforms such as Lamudi, InvestVine, GetCraft, Twenty Manila, Gleam Productions, Manila Man, among others.
  
  
• As an individual contributor, reported directly to Creative Director, AVP for Marketing and VP for Corporate Communications.

• Expanded the company's internal communication channels to include social media, SMS blast, and video channels
  
  
• Partnered with HR to launch and sustain Gold Anvil Award-winning employee engagement campaigns
  
  
• Wrote and produced content on a regular basis for the company's newsletters, events, and other channels.
  
  
• Managed the story lineup and edited the bi-weekly e-newsletter sent to the entire organization.
  
  
• Wrote speeches and messages on behalf of the Chairman and President/CEO.
  
  
• Won 2 Gold Anvil Awards for projects spearheaded (Ninong Ceb FB Group and Isang Bangka Campaign)

• Researched, wrote, produced, and supervised editing of daily news segments
• Interviewed notable personalities for news segments
• upervised and mentored junior writers on the team
• Contributed feature articles to the company's news website, interaksyon.com and had a regular lifestyle column, What It's Like.

• Managed the entire production team and logistical requirements from pre- to post- production, including budget, schedule, sourcing, casting, and client servicing.
  
  
• Key projects include a short film for Star Cinema, a music video for Spring Films, and marketing videos for corporate clients SM Prime and Mcdonald's. 

• Handled client servicing for 12 brands of a personal hygiene/cosmetics conglomerate.
• Assisted in the development of above-the-line and below-the-line campaigns, including TV commercials, radio spots, billboards, in-store collaterals, among others.
• Key projects include a baby powder brand launch with Lea Salonga and a makeup campaign with Anne Curtis.

• Supervised all logistical requirements for a small crew during out-of-town shoots
• Supervised editing of episodes

• Promoted to email account program after 3 months
• Handpicked as one of the peer trainers for a US-based satellite TV account

• Prepare 2D drawings for manufacturing, revisions and adjustments.
• Make 3D assemblies with BOM for documentation (Solidworks).
• Make 3D assemblies for Stress analysis and Attach study (Solidworks).
• Undergo training and actual job for stress check analysis on Lifters.
• Undergo training for AutoCad Inventor.

• Maintains orderly taking of phone-in orders for faster pick-up
• Liaises between different sections to effectively handle faster turnaround of dine-in and phone-in orders
• Ensures that payments and changes of customers are given accurately to avoid overages or shortage

• Welcomes customers and educates customers through the menu offered
• Sells coffees to customers by presenting appropriate variant depending on customer needs
• Generates revenues by attracting new customers

• Assists students with their queries or concern
• Performs administrative duties as necessary
• Assists and supports teaching faculty in their daily tasks

• Works at different stations as needed
• Providing answers to customers queries about bread ingredients
• Maintains work stations clean and clutter free

• Assists primary healthcare providers in recognizing mental and psychosocial problems of patients
• Works with the primary care team to efficiently and effectively treat and manage patients with chronic emotional or health problems.
• Assists in the detection of at-risk patients and development of plans to prevent further psychological or physical deterioration.
• Attends and participates in meetings and quality improvement activities as required.

• Maintains back end of website
• Maintains client engagement both at IG and FB
• Conceptualizes posts for IG and FB
• Coordinates/manages production of influencers and sends products monthly
• Collaborates with closely related industries for affiliation (i.e., vet clinics, pet stores)
• Collaborates with market groups for possible market participation
• Manages physical stall

• Edited and optimized client articles for SEO, grammar, and brand alignment.
• Maintained and updated WordPress site content, improving readability and user engagement.
• Transcribed and organized data for use in digital marketing campaigns.

• Proofread various written content such as academic articles, dissertations, and resumes.
• Coordinated with the Support Department to ensure quality investigations were closed accordingly.

• Created materials for ESL lessons.
• Addressed tutors’ requests related to materials or revisions.

• Assisted clients via email, call, SMS, and product orientations.
• Proofread documents such as contracts, promotional messages, and product manuals.
• Documented technical product issues and reported to the Quality Assurance Department.

• Created corporate, marketing, and website information releases.
• Reviewed and proposed communications plans depending on clients’ needs.

• Wrote copies aligned with brand identities.
• Edited and proofread copies.
• Assisted in managing social media pages as needed.

• Writes SEO travel articles for Trip101.
• Wrote product descriptions for furniture products sold on e-commerce platforms for Ubique Group.

• Reviews process documentation and provides revision suggestions.
• Audits cold calls, discovery calls, and process mapping calls.
• Creates weekly and monthly quality reports for stakeholders.
• Does internal audits for ISO 9001:2015 compliance.

• Collaborates with sales and marketing teams on client issues
• Collaborates across sales, marketing, and technical teams on various projects as they arise
• Monitors aging accounts receivable report and participates in collection process for past-due invoices and track status of payments closely
• Responsible for daily AR activities including processing of invoices and customer correspondence.
• Processes credits and refunds to clients
• Maintains client records with high level of confidentiality
• Participates in AP process which includes vendor and bill management
• Guides and trains Billing Analysts as needed
• Ensures that Billing processes and policies are observed across the team
• Ad hoc tasks which include ad hoc research, data clean-up in NetSuite and other systems, reporting projects and product reconciliation

• Prepares monthly reports and analysis which include profit and loss vs budget analysis, balance Sheet, gross profit by customer, Financial KPIs, and payroll tax report
• Performs monthly and end of year accounts check and reports to our external Accountant
• Audits and registers Small Technology Certificates claims and Home Battery Scheme rebates
• Reconciles business bank and credit card accounts
• Periodic finance and accounts process audits
• Processes fortnightly and monthly payroll runs in Xero
• Processes client referral bonus payments
• Backs-up accounts department during other staff's holidays which includes daily routine tasks such as accounts payable, sales/accounts receivable, credit card transactions, purchase orders, invoicing clients and other bookkeeping and admin tasks, as needed
• Assists customer care on Small Embedded Generator (SEG) and metering applications
• Research and troubleshoot system issues on Xero, NetSuite, BridgeSelect, Servicem8, Hellosign
• Special projects completed:
  • Payroll migration from NetSuite to Xero
  • Initial setup/coding forms in Servicem8
  • Initial setup/template preparation in HelloSign
  • Authored various Finance and accounts process documents

• Prepares monthly and weekly sales reports and other reports as needed by the director and managers
• Reconciles bank accounts for all entities including credit card accounts
• Checks monthly accounts and reports to our external Accountant
• Prepares sales orders, purchase orders, tax invoices, processing of bills, recording of credit card payments, and other bookkeeping stuff
• Audits and processes Small Technology Certificate (STC) claims
• Lodges superannuation contribution to Statewide and long service leaves through Portable Long Service Leave Portal

• Prepares various reports and analysis for the directors and business unit heads such as sales reports, wages expense analysis, daily net profit report, comparative sales reports, weekly receipts and forecasts updates, stock invoices tracker and other analysis reports as requested by the managers
• Processes payables
• Audit and reconciles of various accounts such as commissions, sales, purchases and stock levels
• Processes weekly payroll
• Maintains records of employees such as payroll system data, staff wage lists, leaves/absences, and staff changes records
• Processes transactions/invoices in MYOB EXO Business Systems
• Oversees Telstra customers contract checking
• Maintains process documentation

• Prepares weekly commissions reconciliation of payments received 
• Prepares weekly sales report and comparative sales report and analysis for the Directors
• Audits customers' contracts and ensures all are compliant with the standards
• Issues quality measures to respective Sales Consultants to improve their performances and to meet 100% accuracy
• Supports Finance, HR, and Admin by performing special tasks such as leave credit validation and approval, Staff Account User Termination, e-Pay reconciliation, etc., as needed by the client

• Preparation of monthly reports such as ageing reports, petty cash fund audits and replenishment
• Performs daily bookkeeping tasks including posting of entries and recording of forex deals
• Oversee bank deposits and disbursements and monitors all NOSTRO Accounts daily balances to control a smooth flow of operations
• Reconciles major NOSTRO Accounts and supervises the reconciliation of NOSTRO Accounts in multi-currencies, daily/weekly/fortnightly/monthly
• Coordinates with the banks/exchange houses as well as with remittance department for discrepancies and irregularities and for funding of accounts Remittance Officer
• Supervises and authorizes the execution of payment for remittances
• Monitors telegraphic transfers returned from banks and communicates with involved parties for final disposition
• Audits front desk reports for Western Union, Instant Cash and ARY Speed Remit transactions daily
• Supervises and trains new remittance staffs and assists remittance staffs for technical issues and remittance procedures and policies
• Resolves customer complaints/issues professionally and effectively

• Prepares monthly sales and inventory performances reports and analysis
• Prepares weekly cash flow statement and report to Accounting Manager and Financial Controller
• Reconciles bank accounts, and other bookkeeping tasks
• Prepares value added tax (VAT) schedules and returns
• Monitors collection of receivables and ensured the accuracy of outstanding accounts
• Monitors inventory in merchandise management system and audit annual physical counts for selected branches
• Prepares weekly flash sales report and audited daily cash and sales of all branches 

• Responsible for working with clients abroad to develop creative materials from concept to final artwork.
•  Develop concepts, graphics and layouts for clients depending on their requirements

• Responsible for creating necessary artworks for the online shops of Miniso.
• Develop designs for the use of promoting the brand for online campaigns such as sale events.
• Prepare and maintain the artworks of the items that will be used in the online store.
• Develop and update online collaterals for the brand.
• KEY ACHIEVMENTS:
• Sucessfully updated the look of the brand in existing online stores (Lazada, Shopee)
• Develop artwork to help highlight the items of the brand on the online stores.

• Responsible for creating and developing designs to promote the mall and assisting other departments.
•  Develop concepts, graphics and layouts for the Marketing Department to help promote the mall.
• Assist the Visual Department in creating on ground displays to help improve the look and feel of the mall.
• Assist other department anything related to graphics and visuals.
• KEY ACHIEVMENTS
• Part of the opening team of Quezon Ave Branch.
• Part of the opening team of Malabon Branch.
• Created the logo for the in house brand items for the Department Store.

• Email management 
• Appointment setting 
• Answering the phone call 
• Outgoing calls 
• Managing consultations 
• Executing doctor orders 
• Ensuring patients' queries are addressed

• Intake of new patients and referrals.
• Appointment setting — scheduling, managing cancelations, and sending reminders to
• patients.
• Calendar management — creating a schedule that includes appointments with patients as well as other commitments, such as meetings and events.
• Organizing files in your database.
• Follow-ups and checking on patients after appointments.
• Prescription refills.
• Email management — responding to messages and cleaning your inbox.
• Transferring physical forms into a digital format.

• Conducting activities and lessons based on ESL teaching methodologies.
• Encouraging and engaging students to speak in English.
• Motivating students and using humor to induce a pleasant learning environment.
• Maximizing students’ talk time through oral tests and presentations.
• Displaying excellent classroom management.
• Keeping accurate records of student performance.
• Communicating with the Department Head or Principal, as needed.
• Maintaining standardized guideline

• Provided admin support.
• Encoded data (MS suite/database).
• Organized file/ data
• Monitored project status
• Organized calendar activities
• Organized meetings and created minutes of meeting
• Prepared daily reports
• Edited photos as needed. (Canva/paint)
• Collaborated with other team members.
• Maintained confidentiality of data.
• Answered and managed phone calls and emails.
• Extracted information from the web.

• Provide hands-on care to patients by administering medications,
• Managing intravenous lines,
• Observing and monitoring patients' conditions
• Maintaining records and communicating with doctors
• Beyond the physical support and care, providing emotional support to patients and patients' family members
• They may educate patients and the general public on disease management, special diet plans and medical conditions
• Provide information on home care after their treatment
• Teach individuals how to self-administer medication or complete other self-care tasks.

• Providing assistance to anesthetist and surgeons when required in a wide range of scenarios.
• Preventing the spread of communicable disease through wearing PPE’s and hand hygiene.
• Controlling, witnessing, and administering controlled and scheduled drugs to a variety of patients.
• Collecting blood samples aseptically, ensuring specimens are correctly labeled, packed up, and recorded prior to collection
• Documenting patient’s response to nursing and other interventions
• Respecting and understanding different religious beliefs and cultural needs
• Following up patients for discharge to make sure they do not feel they have forgotten.

• Creating quotes and sending them to clients via email.
• Creating job orders
• Data entry
• Requesting stock transfers
• Proofreading documents before sending and upon receiving them from clients
• Coordinating with team leaders to confirm client’s details
• Responding to client’s inquiries via email.
• Making sure the client’s profile is accurate and updated all the time.
• Cross checking client’s information from previous to latest.

• Answer calls provide information the customer needed
• Provide helpful solutions
• Place an order if needed
• Interact with the customer
• Manage both incoming and outgoing calls if needed
• Assigned in monitoring
• Undergo Training in Quality Assurance
• Undergo training and assigned in Operation Excellence (OE)

• Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
• Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
• Attend all meetings
• Responsible for the custody of procurement documents to interested buyers.
• Reviews Purchase request of various division and determine such according to the mode of procurement
• Validate request of end users if included in the Annual Procurement Plan
• Manage and undertake procurement using the following alternative methods – Repeat order and shopping
• Document preparation, meeting scheduling, internal/external communications
• Data encoding, performing other functions as per directed
• Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
• Preparing & scheduling flight booking
• Perform related work assigned by the BAC Chairperson from time to time
• Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
• Monitoring/Updating Procurement Database

• Provide good service
• Take order and serve with courteousness
• Attentive with the guest
• Ensuring guest satisfaction
• Meeting the guests expectations
• Give excellent customers service

• Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
• Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
• Attend all meetings
• Responsible for the custody of procurement documents to interested buyers.
• Reviews Purchase request of various division and determine such according to the mode of procurement
• Validate request of end users if included in the Annual Procurement Plan
• Manage and undertake procurement using the following alternative methods – Repeat order and shopping
• Document preparation, meeting scheduling, internal/external communications
• Data encoding, performing other functions as per directed
• Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
• Preparing & scheduling flight booking
• Perform related work assigned by the BAC Chairperson from time to time
• Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
• Monitoring/Updating Procurement Database

• Receiving patients from Emergency Room
• Maintaining hygienic and safe working environment
• Recording patient vital signs and medical information
• Carrying out the requisite treatment and medications
• Provide treatments to patients as per Physician's orders
• Observing and recording patient's behavior
• Administering medications to patients and monitoring them for side effects and reactions. 
• Maintaining reports of patient's medical histories and monitoring changes in their condition
• Monitor patient progress and update to Physician on regular basis.
• Preparing patients for examinations
• Checking the stock on a regular basis for maintaining the inventory level and placing orders if required
• Provide nursing care to patients of different ages according to hospital policies
• Educating patients families about the disease and its treatment

• Gathering specific datas such as name, company name, website, contact number, email, address, etc.
• Transferring data to the sheet provided
• Keep records organize
• Compile, verify accuracy and sort information according to priorities to prepare source date for computer entry.
• Marking schedules in the google calendar
• Updating client's profile.
• Responding to emails
• Basic bookkeeping

• Checking assigned clients
• Data entry works
• Transcribing audios and videos
• Web searching
• Gathering datas
• Organizing work load
• Posting ads using craigslist
• Doing basic SEO, graphic designing tasks
• Updating clients regularly

• JI worked fulltime from Monday-Friday 8 hours a day.
• My task includes posting funny, interesting, extreme videos, Editing pictures from Oberlo and importing products.
• Updating social media accounts such as twitter, tumblr, instagram, pinterest and facebook pages.
• I am also intitled to post some products coming from Amazon seller.
• Regularly posting products on Amazon, etsy, shopify and pinterest Virtual Assistant (Full Time)

• Updating social media accounts
• Data entry works
• Web searching
• Gathering datas
• Organizing work load
• Doing basic wordpress tasks
• Updating clients regularly
• Delegating emails Ecommerce/Dropshipping (Full Time)

• Managed accounts payable and accounts receivable
• Posted month end journals 
• Assisted the CFO in the preparation of Management Reports
• Assisted the Chief Financial Officer with preparation of Cashflows and Financial Forecasts
• Collated supporting documents for Audit process and attending audit queries and reports
• Prepared draft Letter of Offer, Employment Agreements, Incentive Deeds, and GP Remuneration worksheets
• Managed employees in Wage Easy and Quick Super
• Processed draft pay runs in Wage Easy

• Managing accounts payable and accounts receivable
• Posting month end journal
• GST Reconciliation
• Bank Reconciliation, Profit & Loss, and Balance Sheet reconciliation
• Collating supporting documents for Audit process and attending to audit queries and reports
• Setting up new companies on xero accounts and onboarding companies
• Preparing financial forecasts and annual budgets

• Prepare asset, liability, capital account entries by compiling and analyzing account information
• Enter account information and reconcile financial transactions
• Summarize current financial status by collecting information, preparing balance sheet, profit & loss statement, and other reports
• Substantiate financial transactions by auditing documents
• Reconcile financial discrepancies by collecting and analyzing account informatio
• Maintains accounting controls by preparing and recommending policies and procedures
• Interpret accounting policy and regulations
• Prepare Business Activity Statements and Tax Return for lodgement

• Prepared daily cash flow forecast and daily banking reports
• Reviewed aged payables report and aged receivables report
• Prepared bank reconciliation, credit card reconciliation, and balance sheet reconciliation
• Analyzed transactions per account and posted manual journals as required
• Processed monthly brokers commission payments
• Processed daily payments

• Ensured the soft sailing of company's accounting and reporting accuracy to help in company's decision making
• Supervised the Payroll Team in preparing weekly and monthly payroll reports
• Supervised the Purchasing Team in approving purchase order requests, and focus on demand planning forecast

• Supported client (Australian accounting firm based in Perth) the support needed to meet their objective by ensuring that the financials being prepared for their clients is well audited, recorded, and adjusted for tax reporting and business advisory