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• Created and managed digital marketing campaigns, including social media for Facebook and LinkedIn, email marketing, and content creation Collaborated with partner businesses to understand their unique selling propositions and value propositions, ensuring marketing efforts aligned with their brand messaging.
• Conceptualized, designed, and produced a variety of marketing collaterals, including flyers, posters, brochures, and promotional materials, to support diverse marketing campaigns.
• Responsible for the development and management of the organizations' database Contributed to the overall growth and success of one of the brands by consistently delivering high-quality marketing services and fostering long-term client relationships with the client winning Entrepreneur of the Year. Spearheaded the complete lifecycle of the organization's database, overseeing design, implementation, and maintenance to ensure optimal performance and reliability. In charge of the monthly email marketing program, overseeing planning, execution, and analysis of campaigns of all three businesses.

• Designed and developed a wide range of promotional materials, including printed collateral such as brochures, posters, and flyers, as well as online assets like social media graphics, banners, and email campaigns.
• Successfully managed and curated content for all social media platforms, including Facebook and Instagram.
• Facilitated communication between the company heads and external partners and suppliers, ensuring smooth collaboration on various marketing projects.
• Captured high-quality images of jewelry products for use in advertising campaigns

• Developed and executed creative social media campaigns on platforms such as Facebook and Instagram, aligning strategies with client objectives and target audience profiles.
• Conducted market research and competitor analysis to identify trends, optimize content, and stay ahead in the rapidly evolving landscape of social media marketing.
• Compiled and organized data from various sources, including email marketing platforms and social media analytics tools, to create clear and concise reports.
• Conducted in-depth analysis of website traffic using Google Analytics, providing insights and recommendations to optimize user experience and increase online performance.
• Identified trends in visitors to the company site and tailored marketing campaigns to focus on those demographics Created analytics reports highlighting key information from marketing research to present to clients PROFESSIONAL EXPERIENCE

• Created visually compelling and on-brand social media content for diverse clients using Adobe Photoshop, ensuring a consistent and polished aesthetic across platforms.
• Conducted market research to gather relevant insights and competitive analysis, incorporating findings into a proposal to showcase the agency's strategic approach.
• Captured high-quality event footage for social media content, ensuring visually engaging videos that effectively conveyed the atmosphere and highlights of each event.

• Executed the timely and accurate uploading of data into the CRM system, ensuring the integrity and completeness of customer information.
• Managed, updated and created listings to the web in different external portals for real estate industry.
• Utilized scheduling software and tools to manage appointments, maintain accurate records, and send timely reminders to both customers and service providers.
• Created all marketing collateral, including brochures, flyers, posters, and digital assets, to ensure a cohesive and consistent brand presence.
• Managed client database and updated contact information of partner conveyancers Conducted aerial shot land marking, identifying and highlighting key features of properties to provide a comprehensive visual overview.

• Created and managed digital marketing campaigns, focusing on social media content for LinkedIn to drive engagement and brand awareness.
• Conceptualized, designed, and produced a variety of marketing collaterals, including brochures, posters, and stall designs, effectively supporting diverse marketing initiatives.
• Created and managed digital marketing campaigns, including social media for Facebook LinkedIn, email marketing, content creation.
• Collaborated with partner businesses to understand their unique selling propositions and value propositions, ensuring marketing efforts aligned brand messaging. 
• Conceptualized, designed, and produced a variety of marketing collaterals, including flyers, posters, brochures, promotional materials, to support diverse campaigns. 

• WordPress Site Management - Designing and managing the website back-end including database and server integration. Generating WordPress themes and plugins. Conducting website performance tests. Troubleshooting content issues
• SEO Management - take the lead of the development and implementation of SEO strategies to expand the online presence. Handled content planning, social media engagement, web analytics, and keyword strategy.
• Lead Generation - tasks to provide sales and marketing support in building a pipeline of leads to meet business plans, quotas, and company objectives. Responsible for generating leads through Linkedin, CrunchBase and other lead-generation apps.
• Social Media Management - overseeing a company's interactions with the public by implementing social media platforms' content strategies. Duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.
• Graphic Design -Conceptualizing visuals based on requirements, Creating images and layouts by hand or using design software, Testing graphics across various media. Develop illustrations, logos, and other designs using the software. Equipped with Adobe Photoshop and Canva.

• Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.
• Has great understanding of product development and supply chain; from production to purchasing
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
• Provide support in other areas Customer Service regarding order processing, completion and other status.
• Serve as a liaison from client to customer, to logistics or 3PL
• Background with system like Shipstation, BigCommerce, Easyship, Shopify, Inventory Planner, Floship, Auspost
• Monitor changes in product sales, fulfillment and status of order through WooCommerce plugin.
• Exp with Shopify,Amazon set-up, Product Design,marketing and customer service

• M&A - responsible for overseeing mergers and acquisitions from the initial contact all the way to the finalization of the transaction for APAC Companies
• Perform great customer support by helping clients throughout their journey from prequalification to post-funding support for the funding service side.
• Digital marketing (Facebook Ads, Google Ads, Wordpress set up and maintenance)
• Market research – research, compile and analyze data products and market conditions to identify potential new markets and opportunities
• Lead Generation for assigned markets and opportunities

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales and other factors
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Monitor ROI and KPIs
• Stay up-to-date with digital media developments
• Design digital media campaigns, automation aligned with business goals
• Maintaining our social media presence across all digital channels. Measuring and reporting on the performance of all digital marketing campaigns

Customer Account Status Updates: 

• Update the status of orders in Woo-Commerce, enabling customers to access their order information in the MY ACCOUNT section. 
• Handle various order types, including Official Merchandise, MY CUSTOM, and Wholesale orders, classed as 'made-to-order' products produced before shipping through our freight forwarding partners.
• Prioritize 'made-to-order' products and notify the production and shipping manager of Retail items for processing in cases of mixed orders. 

New Order Entry: 

• Efficiently enter Official Merchandise and MY CUSTOM orders into our production program, ShopVox. 
• Notify the production and shipping manager through the notes section for seamless order processing. 
• Ensure all order details are correctly entered to avoid delays and inaccuracies. 

Order Tracking and Confirmation: 

• Obtain tracking information from couriers and promptly update customer orders within Woo-Commerce.
• Ensure accurate and timely delivery confirmation for all customer orders. 

Order Completion: 

• Mark orders as complete in Woo-Commerce once they are safely delivered and confirmed for all customers. 

Customer Reviews: 

• Send out customer review forms and collect all reviews into an internal document for potential sharing on social media or the website. 
• Collaborate with the marketing team to highlight positive customer reviews and enhance our brand reputation. 

Website Ordering: 

• Create and maintain customer categories and products in WordPress to facilitate future order placements. 

Customer Database: 

• Regularly update customer contact information across HubSpot,  Woo-Commerce, and ShopVox to ensure accuracy and effective communication.

• Maintains orderly taking of phone-in orders for faster pick-up
• Liaises between different sections to effectively handle faster turnaround of dine-in and phone-in orders
• Ensures that payments and changes of customers are given accurately to avoid overages or shortage

• Welcomes customers and educates customers through the menu offered
• Sells coffees to customers by presenting appropriate variant depending on customer needs
• Generates revenues by attracting new customers

• Assists students with their queries or concern
• Performs administrative duties as necessary
• Assists and supports teaching faculty in their daily tasks

• Works at different stations as needed
• Providing answers to customers queries about bread ingredients
• Maintains work stations clean and clutter free

• Assists primary healthcare providers in recognizing mental and psychosocial problems of patients
• Works with the primary care team to efficiently and effectively treat and manage patients with chronic emotional or health problems.
• Assists in the detection of at-risk patients and development of plans to prevent further psychological or physical deterioration.
• Attends and participates in meetings and quality improvement activities as required.

• Maintains back end of website
• Maintains client engagement both at IG and FB
• Conceptualizes posts for IG and FB
• Coordinates/manages production of influencers and sends products monthly
• Collaborates with closely related industries for affiliation (i.e., vet clinics, pet stores)
• Collaborates with market groups for possible market participation
• Manages physical stall

• Edited and optimized client articles for SEO, grammar, and brand alignment.
• Maintained and updated WordPress site content, improving readability and user engagement.
• Transcribed and organized data for use in digital marketing campaigns.

• Successfully managed the $370,000 marketing budget month on month.
• Successfully improved logistics performance from 80% to 96% over 4 months.
• Successfully improved Return on Ad Spent from 2 to 4.6
• Developed workflows that increased productivity by 20%
• Successfully managed and led changes on operations projects.
• Managed resource assignment, work allocation and software and hardware requirements for operations projects efficiently through implementation of Inventory & Resource Management analytics dashboard to the team
• Increased Customer response time by 40% through implementation of chatbots and keyword based auto responses.
• Decreased cash outflows by 50% through introduction and execution of procurement contracts with select suppliers.

• Spearheaded 2 major marketing operations projects that helped our clients(EarthCycle and Listia)hit their $16.4m and $15m ICO soft cap goal respectively.
• Increased team productivity by 50%
• Lead team of 50 FTEs with less than 10% attrition rate
• Completed over 80 projects over 9 months
• Acted as a conduit between different departments providing important feedback and communication.
• Implementation of any new policies and procedures relating to the production process.
• Ensured key performance indicators were in place and production targets were always met

• Responsible for moving large units
• Staffing & Cost Management
• Market Price Forecasting & Salary

• Resolve customer complaints regarding sales and service.
• Monitor customer preferences to determine the focus of sales efforts.
• Determine discount rates or special pricing plans.
• Plan and coordinate training programs for the team/s

• Led a team of 10 FTEs
• Successfully met team monthly sales ($1500 - individual) quota through consistent sales monitoring, feedback loop and spot checks with team members.
• Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, performing quality checks, developing and reviewing performance reports, identifying areas to improve, and implementing measures to improve performance levels and meet objectives.
• Regularly reviews the team's statistics to measure performance and the need for improvement.
• Ensured strict adherence to company policies and procedural guidelines by implementation of consequence management.

• Increased company profit by $150,000 YoY 2016 vs 2018
• Achieved 90% customer retention
• Spearheaded retail auto dealership campaigns with 2 departments(20 FTEs) and consistently met individual department quotas for 9 months
  • Sales ($8000/monthly)
  • Account Management ($2000/monthly)
• Pioneered retail product development that was presented at 17' NADA

• Built and managed SOPs, dashboards, and meeting rhythms, improving delivery consistency by 30%+ Supported strategic planning and KPI tracking to align initiatives with the company vision Implemented automation systems that reduced manual workload by 40% Served as the “Integrator” bridging creativity, leadership, and execution for sustainable growth

• Increased engagement and reach through structured content planning and analytics reporting
• Collaborated with leadership to align marketing metrics with business KPIs
• Designed content systems that supported visibility and community culture
• Mentored team members on marketing workflows and aligned communication

• I field basic questions and concerns about the products and services.
• I schedule consultations between the prospective client and a Sales Representative.
• I keep a detailed log of calls, including those which were not answered.
• I attempt to contact prospective clients who you have been unable to contact.

• I use posts, comments, and replies to engage with their audience and develop a relatable company voice.
• I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions.
• I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships.
• In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

• I screen all visitors and determine what level of support they need while offering polite, professional customer service.
• I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation.
• I train other administrative staff on company policies and marketing practices.
• I also tapped my marketing skills as a social media manager and community builder.

• My job as a general virtual assistant developed into an executive assistant.
• I screen all visitors and determine what level of support they need while offering polite, professional customer service.
• I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation.
• I train other administrative staff on company policies and marketing practices.
• I also tapped my marketing skills as a social media manager and community builder.
• I use posts, comments, and replies to engage with their audience and develop a relatable company voice.
• I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions.
• I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships.
• In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

• Increased participant engagement through structured feedback and accountability systems
• Managed instructors and operations support for seamless program execution
• Created internal resources and workflows to simplify curriculum delivery and tracking
• Fostered strong communication and connection among students, faculty, and leadership