Hire World-Class, High Performing, Vetted HR Managers.
Cut Labor Costs by 70%

• Identifies hiring need, develops the position description and recruitment plan.
• Compiling data and generating reports for management.
• Assisting with basic financial tasks, such as invoicing and expense tracking..
• Providing administrative support for business projects.
• Manages Clickup, Clockify and Xero Dashboard.

• Responsible for comprehensive process documentation, ensuring that all procedural details are accurately captured and organized.
• Submit final packaged documentation that includes high-resolution photos, enhancing the visual appeal and clarity of the information.
• Additionally, compile full documentation reports of workshops, providing detailed accounts of activities, discussions, and outcomes. These reports serve as valuable resources for stakeholders, offering insights and thorough records of each event.
• Ensures that all materials are polished, professional, and informative, supporting organizational transparency and continuous improvement.

• Assists in field training, follow-up and network of the other churches and organizations 
• Hosts guests, facilitates logistics and oversee the stay of the guests for the duration of visit.
• Reviews the performance of missionaries and ministry team.
• Plans and arranges events for Awana and other public relations 
• Manages all communication flow.
• Assists the Country Director in the development of fund raising resources, presentation collateral (flyers, brochures), promotional materials.
• Conducts the hiring process and interview of applicants.
• Visits, assesses and make recommendations of the office and field.
• Creates bi-monthly newsletter and process documentations.

• Took supervisor calls and product specific question from the teammates.
• Identified behaviors and coached employees to be outstanding performers.
• Encouraged and developed teamwork among others and themselves.
• Managed delivery of customer and employee satisfaction and achieved client goals.
• Ensured quality guidelines and performance metrics are adhered to
• Monitored calls and metrics, provided feedback, coaching, and reporting on data.
• Audited, coached, and trained Customer Service Representatives.
• Sourced candidates, screened and shortlisted applicants, and managed interviews.
• Collaborated with department heads to understand current and future staffing needs.

• Develop and prepare training curriculum and materials.
• Coordinate project logistics and timelines.
• Provide administrative and documentation support

• Collect payments on past due bills.
• Inform clients of overdue accounts and amount currently owed.
• Ensure all customer information is correct, including phone numbers and addresses.
• Set up repayment plans and new terms of sale. • Offer advice or refer customers to debt counselors.

• Inform clients of overdue accounts and amount currently owed.
• Ensure all customer information is correct, including phone numbers and addresses.
• Listen to customer's story and determine if debt can be collected .

• Coordinate and execute end-to-end recruitment process from sourcing through various platforms (e.g., LinkedIn, Jobstreet) to interview scheduling, exam monitoring, and background checks
• Collaborate with hiring and forecast managers to plan, design, and manage recruitment projects based on job qualifications and competencies
• Handle pre-onboarding processes including document preparation, compliance tracking, and organizing employee 201 files.
• Generate and analyze recruitment reports and perform other related administrative and reporting tasks.

• Supported senior management by preparing performance and compensation reports with actionable insights and recommendations for decision-making.
• Streamlined recruitment operations, including internal communications, confidential record management, job postings, candidate sourcing, and pre-screening processes.
• Led end-to-end talent acquisition efforts—from strategic sourcing and digital campaign planning to interviews, offers, and candidate counseling on benefits and culture.
• Built strong partnerships with colleges, recruitment agencies, and staffing firms; actively participated in career fairs and campus outreach for pipeline development.
• Contributed to recruitment strategy and innovation, identifying future talent needs, enhancing social media sourcing, and staying current through hands-on involvement.

• Manage end-to-end recruitment processes, including requisition planning, candidate sourcing, interview coordination, and pre-onboarding activities.
• Leverage multiple recruitment tools and platforms (e.g., LinkedIn, Jobstreet) and conduct market value research to support strategic hiring decisions.
• Collaborate with hiring and forecast managers to design and implement recruitment projects aligned with job competencies and organizational needs.
• Build partnerships with academic institutions to support internship placements and talent pipeline development.

• Oversee full-cycle recruitment including planning, sourcing, interviews, assessments, and pre-onboarding processes.
• Develop and implement recruitment strategies aligned with job competencies, market trends, and organizational goals.
• Utilize diverse sourcing tools and channels such as LinkedIn, Jobstreet, and partnerships with academic institutions to meet hiring and internship needs.
• Collaborate with stakeholders including hiring and forecast managers to design and manage recruitment projects effectively.
• Conduct market value research and reporting, while ensuring candidate compliance with assessments and background check processes.

• Utilized various sourcing channels (job boards, social media, networking, and referrals) to attract a diverse pool of qualified candidates.
• Developed and implemented effective recruitment strategies to reach potential candidates.
• Reviewed resumes and applications, conducted video interviews, and assessed candidates’ qualifications, skills, and experience.
• Collaborated with offshore clients to evaluate candidates’ skills and cultural fit.
• Maintained accurate and up-to-date candidate records in the applicant tracking system (ATS) or recruitment software.
• Tracked candidate progress throughout the recruitment process, including interview feedback, assessment results, and communication history.

• Conducted end-to-end recruiting processes, including sourcing, screening, coordinating, interviewing, negotiating, and offer acceptance for a portfolio of high-priority requisitions.
• Supported various clients, both technical and non-technical.
• Identified and endorsed pre-selected candidates for interviews with hiring managers and further assessments.
• Attended requisition calls with the client’s Hiring Manager to fully understand job requirements and ensure clear communication to candidates.
• Coordinated with line managers to schedule qualified candidates for interviews.

• Team Leadership and Support:

  • Acted as the team lead, assisting fellow recruitment consultants with their account-related concerns.
  • Formulated and planned effective recruitment strategies to place candidates successfully.

• Recruitment Process:

  • Assisted in end-to-end recruiting processes (sourcing, screening, coordinating, interviewing, negotiating, and offer acceptance) for high-priority requisitions.
  • Supported various clients, both technical and non-technical.
  • Identified and endorsed pre-selected candidates for interviews with hiring managers and further assessments.

• Market Research and Communication:

  • Conducted market research to understand talent availability, competitive compensation packages, and recruitment strategies used by other organizations.
  • Attended requisition calls with client Hiring Managers to fully understand job requirements and ensure clear communication to candidates.
  • Coordinated with line managers to schedule qualified candidates for interviews.

• Tools and Software Proficiency:

  • Administered Applicant Tracking Systems (ATS), updating applicant status accurately and timely.
  • Utilized Boolean key strings and skill-set sourcing techniques.
  • Extensively used MS Office tools (Outlook, Excel, Word), MS Teams, Google Meets, and other web and video conferencing platforms (Viber, Skype).

• Overseeing the HR Department in timekeeping, payroll, recruitment, and employee engagement.
• Handling all HR tasks, including recruitment & selection, learning & development, timekeeping, compensation & benefits, and employee & labor relations.
• Resolving issues related to delivery riders, drivers, and warehouse personnel.

• Orchestrated end-to-end recruitment processes:
  • including candidate screening
  • initial interviews
  • candidate endorsement
  • ATS updates
  • creation of candidate profiles for client submission
• Other admin duties:
  • Resolved issues related to delivery
    • Riders, drivers, and warehouse personnel.

• Assisted our HR Director with various HR tasks.
• Acted as the company’s Technical Recruiter, handling IT, web design, and web development openings.
• Actively participated in and served as the main point person for the company’s Employee Engagement initiatives.

• Handled various HR tasks, including recruitment & selection (both local and expat), learning & development, timekeeping, compensation & benefits, and employee & labor relations.
• Reported directly to our HR Director.
• Managed expat employees’ staff houses and facilitated the processing of their respective visas.
• Coordinated flight bookings for employees and management, along with hotel reservations.

• recruitment & selection
• learning & development
• timekeeping
• compensation & benefits
• employee & labor relations

• Handled various HR tasks, including recruitment & selection, learning & development, timekeeping, compensation & benefits, and employee & labor relations.
• Reported directly to the HR Head/Director.
• Acted as the HR Director’s Executive Assistant.
• Managed four branches of the salon brand, overseeing personnel schedules.
• Responsible for training schedules and creative demos for the salon’s carried brands.
• Filled in as the salon receptionist when the branch manager was unavailable.

And here are the tools you’ve used:

• Job Platforms: LinkedIn, Facebook, Indeed, Monster, Jobstreet
• Sourcing Extensions: Recruit 'Em, Xray Recruit, RecruiterFlow, Boolean, Kendo
• Applicant Tracking Systems (ATS): RecruiterFlow, SmartRecruiters, Podio, Jobvite, Zoho Recruit
• Project Management/Time Tracker Tools: Trello, Asana, ClickUp, Webwork, Clockify, Jibble, Calendly, Worksnaps, MS Bookings
• Communication Apps: Zoom, LINE, Skype, WhatsApp, Viber, Telegram, Slack, MS Teams, Outlook, ChatGPT, Bard, Trumpet

• To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
• To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
• To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
• To request office supplies and other materials needed by the Personnel Department.
• To update 201 files of the employees.
• To prepare the monthly daily time record (DTR) of employees.  
• To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
• To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
• To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
• To assist the employees to fill up PHIC, HDMF, SSS and BIR forms. 
• To perform other duties as may be required by the management. 

• Verifies attendance, hours worked & pay adjustment of the employees within cut-off
• Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
• Submits employee movements for pay adjustment
• Process Payroll Summary Report every month for locals & foreign employees
• Process Daily, Weekly, and Monthly Payroll Report
• Collects all the Department Schedules
• Collect daily the raw data of their actual logs for monthly report
• Process Monitoring Reports (Leave, tardiness etc.)
• Send memo for tardiness and other related attendance violation
• Maintain the employee 201 files & Employee database in the system
• Assist in administering payroll processing of all employees
• Performs other tasks as assigned by your superior from time to time.

• A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
• A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
• A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
• A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
• A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
• A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
• A timekeeper plays a role in the implementation of new employee orientation programs.

• Processes weekly timekeeping.
• Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
• Processes Semi weekly timekeeping.
• Sends reports (payroll instructions, dataload adjustment and leave balance).
• Sends OT report after every cut off (weekly & semis).
• Generates monthly manhours.
• Sends Perfect attendance report quarterly and annually.
• Sends Cola report quarterly and annually to NGA.
• Generates tardiness memo every month for 6 times late.
• Performs other tasks as assigned by your superior from time to time.

• Review applications and resumes to determine qualifications and relevance to job requirements Interview candidates to assess their qualifications and fit with company culture
• Helping managers with interviewing techniques to ensure that all candidates are treated fairly
• Reviewing job applications to ensure that they are complete and comply with company guidelines
• Coordinating the hiring process from start to finish, including scheduling interviews, communicating with candidates, and arranging offers of employment Helping to develop and implement hiring strategies that will yield a diverse candidate pool while reducing bias towards specific group

• Conducting a thorough data analysis of clients' information and storage systems.
• Creating or implementing a digital conversion program in line with the client's needs.
• Installing and maintaining data collation software.
• Verifying and extracting data from hardcopy and other digital sources.
• Importing and transferring data to a secure central database.
• Performing regular data integrity and quality audits.
• Creating and submitting data collation reports.
• Troubleshooting information storage issues.
• Training staff on data storage and retrieval processes

• Customer Service Representative (Non Voice) for Australian TELCO account until March 2012
• Amended and Processed customers’ orders that are in Pending or in Provisioning status

• Customer Service Representative for Satellite TV-US account until April 2009 (graveyard shift)
• Assisted customers’ billing, basic technical troubleshooting and account enquiries

• Handled Mathematics subject to Elementary and Secondary students until February 2007
• Handled Filipino subject to Elementary students in School year 2006-‘07

• Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
• Served as the Triage Manager in the team- Customer Support and Technical Support. These are:
  • Emails- customers’ queries/ requests and Internal advisories
  • Voicemails- being done at the start of the shift
  • Letters- customers’ queries/requests and “Return to Sender” documents
  • Faxed documents- customers’ queries/requests and “Return to Sender” documents
     

• Customer Relations Consultant for a Law Publishing - Australian account until April 2013
• Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
• Served as the Triage Manager in the team- Customer Support and Technical Support.
• These are:
  • Emails- customers’ queries/ requests and Internal advisories
  • Voicemails- being done at the start of the shift
  • Letters- customers’ queries/requests and “Return to Sender” documents
  • Faxed documents- customers’ queries/requests and “Return to Sender” documents

• Serving as Customer Service Representative for US mortgage account – financial account (graveyard shift)
• Handled customers’ queries for ESCROW accounts.

• Served as teacher to Chinese kids in Primary Level
• Served as teacher to Chinese adults for Business English
• Used Skype, Gmail, WeChat as communicator
• Module in PDF files for kids provided by the Client
• Business English was taught through own resources

• Handled non voice task for screening leads
• Did monthly Marketing Analysis with Excel (website and formula provided by the client)
• Handled non voice task for Social Media Marketing using BUFFER, LinkedIn and Biggerpockets
• Cold calling leads (FSBO, Expired Listings, PROBATES)
• Researching leads for Cash Buyers list
• Using SKYPE and Gmail as communicator
• Trainer for newly hired employees
• property manager a client using Airbnb/Booking.com
• Human Resources Admin assistant Tasks
• Lead generation of applicants using LinkedIn, GEM, ContactOut and Sales Navigator
• Managing agents by doing Triage using Google apps, ASANA, Skype Chat and Messenger
• Appointment setting of applicants (Voice and non voice)

• Responsible for attracting qualified candidates, screening resumes, conducting interviews and selecting suitable candidates for open positions within the organization.
• Oversee the onboarding process for new hires, ensuring they receive necessary training, complete required paperwork and feel welcomed and supported in their new roles.
• Administer employee compensation and benefits programs, including salary administration, health insurance and other employee benefits.
• Coordinate training sessions, professional growth and development.
• Maintain employee records, including employment contracts, performance evaluations and other relevant documents, ensuring confidentiality and compliance with data protection regulations

• Developed and implemented recruitment strategies
• Posting job openings on social media platforms
• Reviewing and screening resumes and applications
• Conducting Phone and In-person interviews
• Plan, organize and coordinate recruitment, selection and hiring processes.
• Maintain accurate personnel records and ensure confidentiality and security of sensitive data
• Conduct employee onboarding and orientation programs to facilitate smooth integration into the organization

• Tutored Chinese students the English language.
• Helped improve students' grammar, pronunciation, and vocabulary.

• Accounts specialist of Aussies telecommunication services.
• Attended customer's billing dispute and provided necessary resolution.
• Explained Billing inquiries.
• Processed customers' request on changing account information.

• Attended customer's billing dispute and provided necessary resolution.
• Explained Billing inquiries.
• Processed customers' request on changing account information.

• Managed corporate accounts by providing them prospective clients through business directories and client referrals.
• Answering and making calls, creating and responding to emails and helped customers find what they want by creating solutions and ensure a smooth sales process.

• customers' concerns from the status of their orders, placing and changing orders, product inquiries to cancellation of orders.
• Due to my previous experience I was assigned to conduct interviews as well with applicants that are hoping to be part of the company.

• As a Senior Recruiter, I am directly responsible for the delivery of offshore-based recruitment services to our client in the US (Healthcare organizations mostly).
• I am covering different tasks in the areas of active and passive sourcing, pre-assessment, candidate and employer scheduling as well as ongoing candidate engagement just to name a few.

• As a VA for a travel company in Hawaii I am responsible for taking in calls and making reservations for excursions that we have.
• I attend to customers and interact with them via phone, email or chat. I am directly responsible in responding to inquiries about our products and services.
• Some of my responsibilities also include, but are not limited to, gather and update customer's info and handle admin tasks (check employees timesheet and send pay slips to employees).

• Maintained accurate department customer records.
• Tracking and submission of employee timesheets for payroll processing.
• Respond to sensitive inquiries and complaints.
• Coordinate with the right department to ensure that service provided is excellent.
• Provided secretarial and office management support to upper management.
• Paper works preparation and send requests to relevant department.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Recovery and collections
• Email Management (Send emails to clients, debtors, assessors, repairers)
• Assist queries from clients, insured, debtors, assessors, repairers
• Inbound and Outbound calls to customers, insured, debtors, assessors, repairers
• Claims liability review for recovery and identify best actions to be taken
• Paperworks preparation and send requests to solicitors for issuance of legal proceedings against debtors.

• Create placements, update client card and candidate card using client's existing system.
• Complete candidate confirmations for client rosters.
• Complete candidates' availability check in preparation for consultants to do the roster.
• Complete tasks and email requirements in a timely manner.
• Generating weekly/daily rosters via excel sheets and uploading them into company rostering system.
• Responding to roster inquiries from relevant staff. Inbound and outbound calls from clients.
• Contact with client to ensure service requirements are met.
• Assisting with general administrative duties to support staff.
• Assisting with management of timesheets for staff.
• Contacting available staff for work.

• Callouts for next day invites
• Conduct behavioral interviews
• Administer exams such as Voice Assessment and Versant English Test
• Endorse papers of qualified candidates to POC interviewers
• Shortlisting of qualified candidates

• General administrative process
• Email Management
• Calendar Management
• Basic marketing/photo editing in Canva
• Create email marketing information templates for real estate properties in HubSpot
• Buildout navigation. Uploading and updating the status of real estate properties
• Support the Operation staff and owner in the day-to-day business process

• Undertake daily administrative tasks to ensure the functionality and coordination of thedepartment’s activities.
• Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
• Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing,
• ROI scorecards, and coupon/disclaimer history for all brands.
• Assist the Director to oversee the department’s performance.
• Communicate directly with teammates about project deadlines.
• Conduct research and analyze campaigns in the e-commerce industry.
• Preparing, formatting, and editing a range of documents.

• Data Entry
• Web Research

• Data Entry
• Web Research
• Editing and formatting documents
• Creating visual presentations (i.e workflow presentations)
• Transcribing audio file into text file

• Data Entry
• Web Research
• Editing and formatting documents
• Creating visual presentations (i.e workflow presentations)
• Transcribing audio file into text file

• Develop policies in the assigned areas of responsibility and discipline staff.
• Investigate complaints filed by employees against fellow employees, may conduct in-house hearings, give penalty under General Company Rules and Regulations as necessary.
• Ensure all employee benefits are given when due.
• Update, file and maintain medical, leave of absence, and overtime records of all employees and maintain 201 employee files.
• Maintain employees benefits such as SSS, BIR, Pag-ibig and Philhealth application and concerns.
• Compensation and benefits administration, record and process timekeeping.
• Prepare a memo for HR announcements.
• Perform recruitment and selection process.
• Source and select qualified applicants for a specific job requirement
• Conduct orientation and training for newly hired, regular and project employees.
• Monitor all contracts of the regular and project employee.
• Assess training needs analysis for all employees.
• Plot all training needs and proposed seminar/training of each employee in the training
• Conduct annual performance evaluation and quarterly if necessary.
• Review performance evaluation and recommend necessary training needed for development.

• Perform recruitment and selection process.
• Source and select qualified contractual applicants for a specific job requirement.
• Do resume shortlisting and paper screening.
• Administer necessary orientation for new hire employees.
• Assess applicants through initial interview.
• Coordinate with the departments on the interview schedules and applicant assessments
• Conduct a background investigation.
• Conduct document and record verification on the submitted requirements of the new hires.
• Develop a database for qualified applicants.
• Develop recruitment strategies to immediately fill up job vacancies and deploy new hires
• Coordinates with the manpower provider on the manpower requirements.
• Serve as a link between the company and manpower provider on manpower concerns/ issues.
• Monitor all contracts of the agency employees
• Maintain the organizational structure by updating the job description for all positions.
• Monitor and maintenance of company-owned vehicles.
• Prepare a memo for HR announcements and disciplinary actions.
• Safekeeping and updating of Employee master list.
• Conduct contractor audits.
• Team lead during major audits (i.e. Social Workplace Accountability Audit, Universal
• Responsible Audit, SQMS audit, etc.)
• Team lead in organizing company events (i.e. Year-end party, Company Outing, etc.)
• Attend other related seminars outside the company premises as needed.

• HR function - Timekeeping and Payroll/Benefits.
• HR function - Recruitment and Selection
• HR function - Employee Relations (Assist during administrative hearings)
• HR function - 201 custodian.
• HR function - Responsible for Product Training for new employees and additional product
• HR & Franchise function - Monitoring sales for the existing outlets.
• Franchise function - serve as back-up assistance for airline and hotel inquiries from the
• Franchise function - will assist on all the things needed by the existing franchisee.

• NJ, United States (Full-Time) Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities.
• Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
• Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing and ROI scorecards history for all brands.
• Assist the Manager to oversee the department's performance.
• Communicate directly with teammates about project deadlines.
• Preparing, formatting, and editing a range of reporting documents.

• Answered customer calls and managed accounts, flight schedules, and hotel reservations and provide resolution to customers regarding their travel concerns.

• Manage client hiring requirements by headhunting/sourcing for qualified candidates according to specified requirements.
• Screen, assess, and coach candidates based on their qualifications and profile which client (company) would be best for them.

• In charge of the preparation of monthly payroll and end to end HR process.
• Assigned in the preparation of report for Government mandated benefits.
• Source, screen and conduct the recruitment process of applicants and in charge of training & development.

• In charge of Admin Hearing, employee loan processing and upkeep/maintenance of human resource information system records
• Responsible for the following functional areas: company wide event, employee relations, training, performance management, on boarding, health and welfare benefits and policy implementation.
• HR and Site wide events planner and coordinator.
• Provide support to employees (2000 FTEs) in various HR-related topics such as leaves and compensation and resolve any issues that my arise.

• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
• Generate reports, transcribe minutes from meetings, create presentations, and conduct research.
• Assist in the engagement activities and project initiatives of each business unit and resolve daily admin and operational problems.

• Provide high level support to Site Directors and company executives.
• Managing complex schedule of Site Directors and Expats.
• Book, set-up and arrange meetings and conference calls. Assist in all aspects of administrative, HR, events and facilities
• Finance, Procurement and Asset Management.
• Assist in the engagement activities and project initiatives of each business units with 1500 FTEs.
• Coordinate between departments and operating units in resolving day-today administrative and operational problems. 

• Provide high level support to the owner of the company.
• Scheduling of meetings and appointment, making complex and detailed travel arrangements and organizing daily calendar.
• Create expense report and handle projects.
• Conduct research on prospective corporate processes and evaluate current needs and submit proposal on how to make it better.
• Support CEO in his external commitments locally and abroad.

• Provide assistance to clients who needs help in processing compensation & benefits business, building and construction permits, VISA processing.
• Organize and arrange travel and tours and events. 
• Worked as liaison, recruiter and consultant in startup companies and connect them with reliable individuals to make their company vision and mission come to life.
• Monitor, coordinate, and communicate the strategic objectives of the business.
• Collaborate and communicate successfully with other entities outside of the business.

• Recruits, selects, hires, and trains new employees and prepares them for the under pressure job.
• Organize and arrange travel and tours and events. 
• Prepares performance reports by collecting and analyzing call center agents' data and report it to the client and CEO.
• Evaluates individual performance reviews and overall team effectiveness
• Determines call center operational strategies by evaluating team results and Reliability, discretion and objectives. initiative Meets financial targets by estimating performance requirements.

• Analyze and identify operational and employee skills that could be improved
• Assist with employee life cycle (selection, training, onboarding, performance evaluation, retention and offboarding).
• Facilitate team activities, onboarding, product and skills training.
• Collaborate with the CEO, Managers and Team Leaders in creating company policies.
• Address root cause of system and process deficiencies to harmonize business goals.
• Manage projects and promote work standardization.
• Ensure that employee intranet and processes are documented, relevant and up-to-date.

• Provide excellent customer service while in a high call volume and fast-paced environment.
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.
• Ensure confidentiality of all information collected during an investigation.
• Recommend anti-fraud processes for changing transaction patterns and trends.

• Responding to customer inquiries quickly, directly, and concisely.
• Being able to communicate effectively in a fast-paced, written medium.
• Ensured customer satisfaction by handling day-to-day affairs.
• Multi-task effectively
• Identifying customers' needs and helping a customer with their concerns

• Helping the client with a personal task
• Data Entry
• Hire New team members
• Make outbound calls to prospective clients for the Inside Sales rep to close
• Appointment Setting Experience calling B2B client
• Schedule Team meeting

• Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette).
• Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers.
• Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences.
• Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers and Attorney's office.
• Providing administrative support which includes (data entry, appointment scheduling).
• Has excellent communication skills.

• Responsible for meeting hiring goals and sourcing and screening candidates.
• Coordinating the interview process.
• Facilitating offers and employment negotiations while ensuring candidates have a pleasant experience.
• Posting on Facebook (creating good content and graphic designing).
• Responsible for attracting candidates for jobs and matching them to temporary or permanent positions with client companies.
• Ensure consistency between expectation and candidates preferences.

• Assisting in the recruitment, onboarding and training ofemployees
• Answers employees requests and questions
• Timekeeping for North Luzon Bakeshop Employees
• Strategize plans for retention of employees
• Keeps, manage, and organize 201 File

• Identifying training needs
• Create modules based on the employees needs
• Provide training for bakeshop and office employees
• Assist in newly opened bakeshops

• Ensure that items are placed in the right category, are free from scams, doesn't include any illegal items
• Check all content – from images to videos and from articles to multimedia files – that you can see on social media sites, online forums, and other online community platforms are fit for general public consumption.

• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programs and the other learning opportunities across the organization;
• Amend and revise programs as necessary for them to adapt to the changes occuring in the work environment;
• Act as the content expert, and maintain relevant training documents and training materials for training conducted;
• Develop and create effective induction programs;

• Creating Social Media Content
• Creating Contract templates
• Making Brochures and Proposal
• Sending contracts and monthly reports to the clients

• Manage Full hiring process
• Resume Screening
• Interview and hire qualified candidates
• Engage in Networking activities to sourcecandidates

• Follow up appointments with the interested buyers and sellers
• Sales and Marketing of properties that are for Sale
• CRM Management

• Social Media Prospecting
• Sales and Marketing of the services that theclient is offering
• CRM Management

• The full cycle hiring process
• Manage both clients and candidates’ expectations
• Provide client’s feedback / follow up to candidates after stages of the interview
• Present job offers and job offer letter
• Perform background check
• Engage in networking activities to source candidates
• Post job descriptions and advertisements utilizing various job sites
• Interview and hire qualified candidates

• Identified and pursued new business opportunities through targeted market research and networking.
• Developed and executed tailored sales strategies, leading to the successful onboarding of 15+ new clients.
• Built long-term partnerships by understanding client needs and delivering tailored solutions.
• Collaborated with cross-functional teams to ensure smooth service delivery.
• Monitored industry trends to refine business development tactics.

• Managed daily service delivery across multiple client accounts
• Acted as the main point of contact for client concerns and escalations
• Led a team to ensure smooth operations and high client satisfaction
• Monitored SLAs and KPIs to maintain service quality
• Conducted regular client check-ins and performance reviews
• Implemented process improvements for better efficiency
• Collaborated with internal teams to align on client needs
• Handled onboarding and ensured seamless transitions for new clients
• Maintained strong client relationships and drove retention

• Acted as the primary point of contact for clients, ensuring satisfaction, retention, and upsell opportunities.
• Conducted regular check-ins and performance reviews to assess service impact.
• Improved client onboarding experience, reducing churn by 30%.
• Collaborated with delivery teams to align service strategies with client goals.

• Managed full-cycle recruitment, from sourcing to onboarding across multiple roles.
• Created and implemented hiring campaigns, increasing the qualified candidate pipeline by 40%.
• Partnered with hiring managers to ensure successful placement and onboarding.

• Lead the full-cycle technical recruitment process, including sourcing, screening, coordinating interviews, conducting reference checks, and managing offers.
  • Assist the recruitment team in managing IT requisitions and sourcing qualified candidates for various technical roles.
  • Conduct initial screenings and interviews to assess candidates’ suitability for specific positions.
  • Endorse candidates based on qualifications and maintain ongoing candidate management by updating their information and keeping them informed throughout the process.
  • Collaborate closely with Hiring Managers and report to the HR Manager.
  • Work with the HR team on documentation and related tasks.

• Full life cycle recruitment process: sourcing, interviewing, managing candidate pools.
• In charge of identifying and approaching approved candidates through internal and external channels to ensure that they are active and available for jobs
• Onboard newly approved candidates to ensure that they are able to go through their first few jobs until he/she is fully familiar with the Bamboo app and processes.
• Work closely with recruiters, interviewers and provide feedback about candidate quality and recruitment process to improve behavioral based interviews, skill sets selection, qualifications and competency requirements of potential candidates
• Document and track interactions and applicant tracking system
• Adhere to all processes and procedures defined as part of the full life cycle pro engagement and retention management
• Strategically works with marketing, construction operations and design to improve candidate quality through nurturing and engagement activities based on engagement surveys and evaluation data to achieve continual improvement
• Provide Talent updates during meetings highlighting the tasks and accomplishment on a daily basis. Customer Sales Consultant
• Generate leads platforms such as HomeAdvisor, Thumbtack, Houzz and different social media.
• Maintain the company's existing relationships with clients/customers.
• Creating business for Bamboo by calling potential clients, describing and explaining details, advantages, process, benefits, etc.
• Addressing customer inquiries, solving problems and providing effective solutions for clients and the company.
• Recognize strengths and weaknesses with clients current marketing strategies and make recommendations for improvements.
• Responsible for managing the customer success of clients and be the point of contact for all customers.

• Full-cycle recruiting - from sourcing through closing and ongoing placement support
• Sources resumes of qualified candidates for specific job orders using active & passive job boards (Dice, Monster, Career Builder, LinkedIn Recruiter, Indeed, Applicant Tracking System and Company Website)
• Develops, updates, and posts job descriptions for our clients' contract, contract-to-hire, and direct hire positions
• Conducts phone interview to pre-screen candidates, verify their qualifications, availability and compensations requirements
• Prepares candidates for the client interview process
• Schedules and manages both phone and onsite interviews
• Provides feedback to candidates throughout the process and ensure positive candidate experience
• Keeps our ATS up-to-date and use a metrics driven approach to get results and drive hires
• Involve in recruiting passive candidates, through phone calls, emails, and general relationship-building
• Manages and maintains candidate relationship while on assignment

• Sources US resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
• Sets up interviews between candidates and hiring managers
• Involves recruiting passive candidates, through phone calls, emails and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

• Communicates company goals, safety practices, and deadlines to the team.
• Motivates team members and assesses performance.
• Provides help to management, including hiring and training, and keeps management updated on team performance.
• Develop a strategy the team will use to reach its goal
• Provide any training that team members need
• Communicate clear instructions to team members
• Listen to team members' feedback
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
• Manage the flow of day-to-day operations
• Create report to update the company on the teams' progress

• Accurately taking customers' orders and ensuring that the food and beverages delivered to the customers on time.
• Professionally trained on all aspects of restaurant's services; assisted supervisor and manager with their tasks.
• Trained new employees and established a professional relationship of integrity.
• Ensured the integrity of the restaurant's operation through excellence in customer service.
• Employed a safe and clean work environment and complied with all safety procedures and proper equipment usage.
• Met customer's requirements through first contact resolution; confirmed customers und Communicated effectively with individuals and teams to ensure high quality and timely expedition of customer request; contributed ideas on ways to resolve problems to better serve customers and improve productivity
• Followed food safety procedures according to company policies and health/sanitation regulations.
• Always provided prompt and efficient response to customers; understood customer service was a number one priority and responded to customers immediately.

• Fulfilled reservation requests by determining the rooms available to meet customer desires.
• Worked as a Call Center agent for a Global hotel chain and answer inquiries in line with Hotel reservations which includes but is not limited to the following: booking date availability (date of arrival and departure) room details, amenities included and room rates.
• Provided customers quality customer care
• Presented accurate information and actively offer and sell options to customers to confirm the Hotel Booking at the end of the call.

• Creates sourcing strategies and talent insights for all covered industries of stakeholders
• Create reports with Hiring Trends data to specific requests of stakeholders
• Conducts research to market based on projects assigned

• Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.

• In house recruitment for candidates for various remote jobs : Call Center Agent, Virtual Assistants, Underwriters, Collection Representative, etc.
• Setup and accept interview requests for candidates.
• Conducts video interview to pre-screen candidates and qualifications.
• Provided recommendations to qualified candidates to be interviewed by clients

• Progress and monitor claims assigned Work on recoveries and settlements

• Handles Technical troubleshooting for L1 and L2 Samsung android phones concerns

• Screened and scheduled interview local PH talents with experience in Graphic, Video and Web designing for US Clients
• Conducted initial interview via Online video conferencing
• Endorsed candidates for client screening
• Conducted job offer and hand offs to HR for successfully hired candidates