Hire World-Class, High Performing, Vetted Lead Generation Experts.
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for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Lead Generation Experts.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Lead Generation Experts.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Lead Generation Experts

Lead Generation Specialists are adept at using digital tools and sharp communication to turn prospects into leads. They are the front-line strategists in expanding your customer base.

Outsourcing lead generation is a cost-effective strategy that lets you tap into expert skills in lead nurturing and customer acquisition. As such, it enhances your sales funnel and targets your audience more precisely.

Remote Staff links you with experienced B2B lead generation experts and MQL strategists who can boost your lead scores and conversion rates, resulting in stronger business results.

 

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Candidates:

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*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $9.90/hr

Cashmer

Candidate ID: 683435


ADVANCED

    Corporate Sales, B2B Marketing, B2C Marketing, Inbound Sales...

INTERMEDIATE

    Sales Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time New Zealand Daylight Time US Pacific Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.90 per hour or $USD 857.81 per month

Full Time: $USD 9.90 per hour or $USD 1715.63 per month

Remote Staff Recruiter Comments

Cashmer brings with him over a decade of progressive leadership experience spanning Business Development, Sales, and General Management across the UAE and the Philippines. Throughout his career, he has developed strong expertise in lead generation, cold calling, client networking, and pipeline management. His day-to-day responsibilities often began with reviewing sales pipelines, following up with existing customers, and monitoring ongoing projects to ensure smooth progress toward closure. Beyond frontline sales activities, he has also taken a strategic role in leading cross-functional teams composed of engineers and IT professionals, ensuring that client requirements were fully met through technical solutions such as BOQs and system adjustments.

He has extensive hands-on experience in closing high-value sales and managing transactions across B2B, B2C, and B2E markets, while also cultivating long-term relationships with key vendors and clients. Over the years, he has held senior leadership positions that highlight his career growth, including serving as General Manager at Alpha CB International from 2019 to 2022, Senior Business Development Executive at Thakral IT Services from 2017 to 2019, and Senior Sales Executive at Dynamic World Computers from 2014 to 2017. These roles allowed him to demonstrate both operational oversight and strategic business development capabilities, including revenue growth, client retention, and market expansion.

Cashmer’s strong educational foundation includes a degree in Computer Systems Design and Programming from AMA-CLC (2001–2003), further supported by his secondary education at St. Scholastica’s Academy. To complement his professional experience, he has earned certifications in Google Digital Marketing and HP Networking, both of which have enhanced his ability to merge technical knowledge with modern business development and digital sales practices. This blend of technical expertise, leadership experience, and formal training underscores his readiness to contribute to growth-oriented business development roles.

 

1. Career Highlights / Relevant Projects

  • Successfully managed enterprise clients (10+ accounts), eventually delegating small accounts to a sales team he supervised.
  • Consistently drove new business development, market expansion, and customer engagement strategies while maintaining existing accounts.
  • Directed full company operations (sales, finance, strategic growth) as General Manager, overseeing long-term partnerships and revenue generation.
  • Dealt with international clients, including Canadian and Australian accounts, and collaborated with distributors and vendors to deliver complete IT solutions.
  • Actively engaged in sales forecasting, quota management, and project oversight, ensuring timely delivery and client satisfaction.

 

2. Skill Proficiency + Tech / Software Proficiency

  • Strong sales and communication skills with expertise in B2B, B2C, and B2E sales management.
  • Proficient in Salesforce CRM for lead and account management, Tally for accounting-related tasks, and Excel for reporting and sales tracking (daily pipeline updates, forecasts).
  • Familiar with Monday.com project management platform and other digital productivity tools (calendar management, online collaboration).
  • Demonstrates adaptability across analog and digital sales approaches, balancing traditional networking with modern digital lead generation.
  • Recognized for creative design and digital marketing skills, with experience in content creation and collaborations with international brands

 

She can start immediately.

Predictive Index Behavioral Profile: Specialist

 

Strongest behavior:

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

 

Behavioral Summary:

  • Cashmer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
  • Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Cashmer, who takes responsibilities very seriously.
  • With experience and/or training, Cashmer will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Cashmer is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
  • Cashmer is a highly experienced outbound sales professional with over a decade of hands-on B2B and B2C selling experience across the tech, digital marketing, and IT service sectors—making her a strong fit for full-cycle sales responsibilities.
  • She has a proven track record managing cold outreach campaigns using LinkedIn, email marketing tools, SMS, and phone calls.
  • Cashmer has worked in quota-driven environments and is confident prospecting and converting leads into long-term customers.
  • She has a consultative approach to selling—prioritizing the customer's needs and providing value first over aggressive tactics, which aligns perfectly with mission-driven marketing/sales.
  • In her prior roles as General Manager and Senior Business Development Executive, she was responsible not just for sales but for creating and refining sales systems, collaborating with leadership, and contributing strategically to business growth.
  • She’s also familiar with pipeline ownership using CRMs like Salesforce and Tally, managing lead urgency, follow-up schedules, and performance metrics.
  • Cashmer expressed strong interest in working with a purpose-driven company.
  • She is confident, technically capable, and proactive—ready to start immediately, open to the AU shift, and amenable to part-time with the possibility of transitioning to full-time.
Predictive Index Behavioral Profile – Specialist

Strongest Behaviors:

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new relationships.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks are completed to standard.
  • Cautious and by-the-book; follows established plans to avoid errors and bases decisions on researched evidence.
  • Focused on operational excellence and efficiency; motivated by delivering accurate, timely work.

Behavioral Summary:

Cashmer is a highly conscientious and disciplined individual who approaches her work with thoroughness, care, and precision. She is exacting in her execution and relies on established systems, structured workflows, and clear expectations to perform at her best. Her reserved but sincere communication style makes her reliable and trustworthy in delivering high-quality, consistent output. She thrives in environments where accuracy, planning, and integrity are paramount—and her mindset is well suited to a structured, fast-paced remote sales operation.


Employment History

General Manager

Industry:

Computer / Information Technology (Software)

Employment Period:

June 2019 to May 2022 (35 Months)

Duties and Responsibilities:

  • This role overlooks the entire operations of the company.

Senior Business Development Executive

Industry:

Computer / Information Technology (Hardware)

Employment Period:

October 2017 to June 2019 (20 Months)

Duties and Responsibilities:

  • This role involves new business development, client retention, business development, planning and research, project and account management working with a team of technicians and engineers and back office support, vendors/brands and distributors.
  • Defines long-term organizational strategic goals, builds key customer relationships and identifies business opportunities, closes business deals and maintains extensive knowledge of current market conditions.

Senior Sales Executive

Industry:

Computer / Information Technology (Hardware)

Employment Period:

August 2014 to September 2017 (37 Months)

Duties and Responsibilities:

  • This role involves new business development, client retention, business development, planning and research, project and account management working with a team of technicians and engineers and back office support, vendors/brands and distributors.
  • Defines long-term organizational strategic goals, builds key customer relationships and identifies business opportunities, closes business deals and maintains extensive knowledge of current market conditions.

Corporate Account Manager

Industry:

Computer / Information Technology (Hardware)

Employment Period:

May 2012 to May 2014 (24 Months)

Duties and Responsibilities:

  • This role involves managing a portfolio of accounts, delivering presentations of cost effective printing solutions by the use of remanufactured toners to clientele.
  • Reselling of Hardware and IT

Inside Sales Executive

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

May 2011 to April 2012 (10 Months)

Duties and Responsibilities:

  • This role involves maintenance of key metrics level to meet minimum activity requirements (call volume) on a consistent basis from the in house customer relationship management database.
  • Maintain sales database including setting tasks for follow-up.
  • Consistently increase revenue using various tools and methods.
  • Including cold-calling, prospecting and other sales resource to schedule appointments.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Systems Design and Programming

Graduation Date:

February 28, 2003

Located In:

Philippines

License and Certification: :

Best in Thesis Award


Skills

ADVANCED ★★★

    Corporate Sales, B2B Marketing, B2C Marketing, Inbound Sales, Outbound Sales, Sales, Sales Management, Sales operations, Email Marketing, Marketing, Canva,

INTERMEDIATE ★★

    Sales Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17944080986
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP (Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz)
  • Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.36/hr

Jeniffer

Candidate ID: 662092


ADVANCED

    Communication Skills, Contact Verification...

INTERMEDIATE

    Administrative Skills, Administrative Support, Google Drive, Google Calendar...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.36 per hour or $USD 1449.01 per month

Remote Staff Recruiter Comments

  • Jeniffer is a seasoned professional with a solid background in both the BPO industry and ESL education. She brings over a decade of combined experience in customer service, lead generation, appointment setting, and virtual assistance.
  • Most recently, she has been working in a lead generation role for a U.S.-based digital agency where she handles high-volume of outbound calls (200–300 per day), conducts qualification interviews and transfers leads to partners across industries such as insurance, education, and finance.
  • Jeniffer is proficient in using Genesis and CRMs.
  • She is available immediately for a full-time work and has expressed preference in a day shift role.
  • Predictive Index Behavioral Profile - Adapter
  • Strongest Behaviors
    • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
    • Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
    • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
  • Behavior Summary
    • In most circumstances, Jeniffer is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, her behavior may come across as challenging the status quo, and at times, she is comfortable following the rules. Upon completing a task, she will exhibit a higher degree of sociability, yet when facing an impending challenge, she is more likely to exhibit a reserved and serious persona. Working under pressure is usually not a problem, yet she generally prefers a degree of predictability.

Employment History

Marketing and Admin Staff

Industry:

Manufacturing / Production

Employment Period:

December 2002 to July 2004 (19 Months)

Duties and Responsibilities:

  • Keep records of data from the Retail and Sales department
  • Review the accuracy of all supporting documents before they are forwarded to the concerned team
  • Monitor and archive documents related to invoices

Admin Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

December 2001 to December 2002 (12 Months)

Duties and Responsibilities:

  • Maintain records of taxes, permits, and other important documents for clients
  • Organize and manage the manager's schedule, including appointments, meetings, and deadlines
  • Track and monitor receipts as well as check payments for accurate financial record-keeping
  • Assist the manager during meetings by preparing agenda, taking minutes, and ensuring follow-up on action items

Production Assistant

Industry:

Entertainment / Media

Employment Period:

January 2001 to December 2002 (23 Months)

Duties and Responsibilities:

  • Print and distribute daily paperwork (e.g. scripts, call sheets)
  • Act as a runner distributing messages or items within film crew and cast
  • Perform administrative work (answering phones, paperwork etc.)
  • Note taker of field reporters' news bits.

Lead Generation Verifier/Transfer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2025 to April 2025 (1 Months)

Duties and Responsibilities:

  • Handling and verifying 200 to 300 volume calls to transfer to our clients’ advisories and specialists
  • Handling multiple accounts not limited to education programs, insurance, loans, and legal services.

Lead Generation/Appointment Setter

Industry:

Consulting (Business & Management)

Employment Period:

June 2019 to November 2019 (5 Months)

Duties and Responsibilities:

  • Setting appointments with salon and spa owners to advertise their social media pages on Facebook
  • Posting advertisements on social media

Technical Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2015 to November 2015 (5 Months)

Duties and Responsibilities:

  • Identifies, investigates, and resolves users' problems with their NBN connection
  • Consults users to determine steps and procedures taken to identify and resolve the problem

Customer Service/Sales Specialist

Industry:

Telecommunication

Employment Period:

December 2012 to October 2013 (10 Months)

Duties and Responsibilities:

  • Conducted proactive consultative needs analysis for new and existing customers, developing product solutions that met the needs of each customer.
  • Achieved sales standards set for the department by effectively communicating marketing campaigns and promotions to customers.

Connect Sales Specialist

Industry:

Oil / Gas / Petroleum

Employment Period:

January 2005 to July 2005 (6 Months)

Duties and Responsibilities:

  • Conduct outbound calls to prospective clients of natural gas
  • Set appointments or close deals with clients
  • Identify customer needs and communicating the client’s value proposition
  • Utilize CRM and data entry systems.

Sales Specialist

Industry:

Consulting (Business & Management)

Employment Period:

August 2004 to January 2005 (5 Months)

Duties and Responsibilities:

  • Contact prospective customers of credit cards and initiating outbound phone calls.
  • Understanding and promoting the company’s products and services
  • Working with the company’s software to log customer interactions and maintain customer records.

Tutor

Industry:

Education

Employment Period:

January 2015 to January 1970 (540 Months)

Duties and Responsibilities:

  • Handle lessons to adult learners of English in Korea and Japan using Zoom and Skype platforms.
  • Proofreading the AI test program for learners

Tutor

Industry:

Education

Employment Period:

December 2013 to June 2015 (18 Months)

Duties and Responsibilities:

  • Handle English lessons to young Chinese students using the AC platform.

Tutor

Industry:

Education

Employment Period:

February 2005 to February 2007 (24 Months)

Duties and Responsibilities:

  • Conduct English lessons for young Korean learners and providing monthly feedback on their performance.

Education History

Field of Study:

Advertising/Media

Major:

Mass Communications

Graduation Date:

December 31, 2000

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Communication SkillsContact Verification

INTERMEDIATE ★★

    Administrative SkillsAdministrative SupportGoogle DriveGoogle CalendarGoogle Docs

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17645666059
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Acer DESKTOP-VH4VQTL (AMD Ryzen 3 PRO 4350G with Radeon Graphics 3.80 GHz)
  • Processor: AMD Ryzen 3 PRO 4350G with Radeon Graphics 3.80 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $9.39/hr

Djoanna

Candidate ID: 655522


ADVANCED

    B2B Marketing, Data Management, Data Collection, Data Encoding...

INTERMEDIATE

    Marketing automation...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.90 per hour or $USD 857.81 per month

Remote Staff Recruiter Comments

Djoanna is an experienced professional in the lead generation and data operations industry, currently working as a Data Manager for a UK-based company. She has shown a strong foundation in data sourcing, quality assurance, and team supervision. Her professional background includes leadership in managing a team of six Filipino data researchers and overseeing the end-to-end data lifecycle from prospecting to CRM integration.

Technical and Work Experience 
  • She is proficient in LinkedIn Sales Navigator, Apollo, ZoomInfo, Crunchbase, Cognism, and enrichment tools such as Kaspr and Lusha. She currently works with Adenzo CRM and is open to learning new platforms like HubSpot.
  • Prospect lead generation using platforms such as LinkedIn Sales Navigator, ZoomInfo, Crunchbase, Cognism, and Apollo.
  • Data cleaning, deduplication, and enrichment with tools like Kaspr and Lusha.
  • Her past experience also includes email technical support for a short period within the educational technology space, indicating her adaptability to varied industries.
  • Quality assurance and final validation of datasets before uploading to the CRM (Adenzo).
  • Oversight of outreach datasets for email and phone campaigns.
  • She is available to start immediately. 

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.” Cautious; follows a well-established and proven plan to avoid making mistakes.
  • Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

Djoanna is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Djoanna, who takes responsibilities very seriously.

 


Employment History

Data Operations Manager

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

March 2025 to January 1970 (662 Months)

Duties and Responsibilities:

  • Research and maintain lead generation database.
  • Conduct target company and prospect research.
  • Extracting data from various Tools & Platforms
  • Manages Email & Linkedin Marketing automation.
  • Updating the Leads sheet and ensuring the information is correct and up to date.
  • Report making and administrative Ad-Hoc tasks.

Data Researcher

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2020 to February 2023 (29 Months)

Duties and Responsibilities:

  • Analyze client data to determine the most relevant industries, companies, and key decision-makers to target.
  • Conduct comprehensive market and company research to support strategic outreach initiatives.
  • Accurately input and maintain high-quality data within the CRM system, ensuring completeness, consistency, and reliability.
  • Regularly audit CRM entries to identify and correct discrepancies or outdated information.
  • Collaborate with sales and marketing teams to enhance lead generation strategies based on data insights.

Email Tech Support

Industry:

Education

Employment Period:

May 2020 to August 2020 (3 Months)

Duties and Responsibilities:

  • Provide prompt, accurate, and courteous responses to customer inquiries through various communication channels, ensuring a positive customer experience.
  • Identify and assess customers’ needs to achieve satisfaction and resolve issues efficiently.
  • Escalate complex or unresolved issues to the appropriate departments or teams, ensuring timely follow-up and resolution.
  • Collaborate with cross-functional teams to address customer concerns and improve service processes.
  • Maintain detailed and accurate records of customer interactions using internal systems or CRM platforms.
  • Monitor and follow up on open cases to ensure timely resolution and customer satisfaction.
  • Continuously develop product knowledge to provide accurate information and troubleshoot effectively.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Tourism Management

Graduation Date:

March 20, 2013

Located In:

Philippines

License and Certification: :

Civil Service Professional Level Passer


Skills

ADVANCED ★★★

    B2B Marketing, Data Management, Data Collection, Data Encoding, Lead Generation, Lead management, Apollo, LinkedIn Lead Generation,

INTERMEDIATE ★★

    Marketing automation

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17602306474
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo X1 Carbon (Intel Core i7)
  • Processor: Intel Core i7
  • Operating System: Windows 11

All-inclusive Rate: USD $9.39/hr

Ning

Candidate ID: 651941


ADVANCED

    Lead Generation, Outbound Appointment Setting, Microsoft Office, Google Apps...

INTERMEDIATE

    Video Editing, CRM, Adobe Premiere Pro, Canva...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.87 per hour or $USD 768.94 per month

Full Time: $USD 9.39 per hour or $USD 1626.75 per month

Remote Staff Recruiter Comments

Ning is a skilled virtual assistant with over a year of experience in lead generation, administrative support, and strategic outreach. He demonstrates a clear understanding of prospecting workflows and a structured approach to relationship building. His strong communication skills, adaptability, and interest in niche industries make him a promising candidate for roles involving outreach and business development.

1. Career Highlights and Achievements:
  • Over a year of hands-on experience in lead generation and outreach, including CRM use (Apollo AI) to mine and qualify leads based on engagement and relevance.

  • Managed and organized lead databases using Google Sheets, including key contact details and communication history for transparency and collaboration with clients.

  • Demonstrated initiative by crafting outreach emails using ChatGPT, refining the output to maintain professionalism and a human tone.

  • Experienced in preparing meeting briefs, scheduling calls via Calendly, and handling follow-ups to convert interested leads into viable partnerships.

  • Showed strong adaptability and a proactive learning mindset toward new industries—particularly open to gaining knowledge in wellness, spirituality, and human design.

2. Tech Stack / Proficiencies:
  • Apollo AI – Used for scraping leads, evaluating quality, and managing outreach flow.

  • Calendly – Familiar with scheduling and coordinating meetings between clients and leads.

  • Google Sheets – Primary tool for lead tracking and database management.

  • ChatGPT – Utilized to craft and refine outreach messages with a personalized tone.

  • LinkedIn & Facebook – Used for lead sourcing and background verification of potential partners.

  • Notion – Basic usage as a note-taking tool, open to deeper adoption if needed.

He is available to start immediately. 

Predictive Index Behavioral Profile: Captain

Strongest Behaviors: 
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary: 

Ning is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

 


Employment History

Lead Generation Specialist

Industry:

Employment Period:

December 2023 to October 2024 (10 Months)

Duties and Responsibilities:

Lead generation by doing research and using CRM software Cold emailing and cold calling Appointment setting

General Virtual Assistant

Industry:

Employment Period:

November 2023 to September 2024 (10 Months)

Duties and Responsibilities:

Admin work & document management Email, social media, and calendar management Facilitated insurance applications & claims

Sales Assistant

Industry:

Accounting / Audit / Tax

Employment Period:

January 2025 to May 2025 (4 Months)

Duties and Responsibilities:

Appointment Setting, Client Outreach, Social Media Management

Education History

Field of Study:

High School

Major:

Graduation Date:

March 30, 2020

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationOutbound Appointment SettingMicrosoft OfficeGoogle Apps

INTERMEDIATE ★★

    Video EditingCRMAdobe Premiere ProCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17650625085
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus (i5)
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.26/hr

Yolanda

Candidate ID: 651765


ADVANCED

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing...

INTERMEDIATE

    Hubspot CRM, Email Support, Google Docs, Lead Generation...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.26 per hour or $USD 715.62 per month

Full Time: $USD 8.26 per hour or $USD 1431.23 per month

Remote Staff Recruiter Comments

Yolanda is a proactive and people-focused Lead Generation and Strategic Outreach Assistant with relevant experience in client engagement, database management, and email/DM outreach. She has supported industries such as real estate and offshoring services, and is now excited to contribute to the wellness and personal development space. Her thoughtful approach to lead qualification and follow-ups, combined with her adaptability and strong communication style, make her a promising fit for outreach roles requiring both empathy and strategy.


1. Career Highlights / Relevant Projects
  • Conducted lead generation and strategic outreach for real estate investors, wholesale buyers, and offshoring clients—creating personalized emails and DMs to secure collaborations and virtual assistant partnerships.

  • Successfully managed lead lists using tagging and prioritization strategies, ensuring timely follow-ups and organized outreach pipelines.

  • Delivered customer-centric communication by adjusting message tone and structure based on the recipient’s needs and industry, using tools such as AI-assisted drafting to maintain professionalism and warmth.

  • Engaged with Australian and U.S.-based clients in previous roles, showcasing cultural familiarity and strong written and verbal communication.

  • Demonstrated interest in wellness and human-centric businesses, expressing both a personal and professional alignment with the client’s values and audience.


2. Skill Proficiency + Tech / Software Proficiency

Skill Proficiency: Lead research, outreach messaging, follow-up cadence, lead list management, client communication, meeting brief preparation, inbox coordination, and calendar scheduling.

Tech / Software Proficiency: Calendly (basic use), Gmail, Google Workspace, Facebook outreach, LinkedIn (basic familiarity, open to training), AI writing tools (e.g., ChatGPT), and basic CRM functions.

She is available to start immediately. 

Predictive Index Behavioral Profile: Guardian

Strongest Behaviors: 

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary: 

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Yolanda Grace will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.


 


Employment History

Outbound Lead Qualifier

Industry:

Environment / Health / Safety

Employment Period:

June 2024 to June 2024 (0 Months)

Duties and Responsibilities:

  • Make outbound calls to inbound leads from web forms and text messages.
  • Qualify leads based on pest issues and service area criteria. • Handle objections and brush-offs professionally.
  • Build rapport through friendly conversation.
  • Transfer qualified/interested leads to the sales team via warm transfer.
  • Provide a great first impression of the company.

Appointment Setter

Industry:

Banking / Financial Services

Employment Period:

November 2022 to January 2023 (2 Months)

Duties and Responsibilities:

  • Prequalified leads for potential sales opportunities.
  • Navigated and connected with decision-makers in large companies.
  • Scheduled appointments for financial service presentations.
  • Utilized multiple communication channels such as calls, SMS, and emails.

Appointment Setter

Industry:

Others

Employment Period:

January 2021 to October 2022 (21 Months)

Duties and Responsibilities:

  • Handled an Australian outsourcing account.
  • Contacted small to medium businesses and upsold products/services.
  • Coordinated with business owners and provided detailed service offerings via email.

Acquisition Associate General Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

November 2021 to January 2022 (2 Months)

Duties and Responsibilities:

  • Conducted cold calls using Mojo Dialer and Zillow CRM.
  • Evaluated and qualified motivated sellers for property sales.
  • Generated and gathered leads from various websites.
  • Entered and managed data in spreadsheets.
  • Compare property values based on location and market trends.
  • Managed social media marketing and connected with wholesalers and investors.

Telemarketer Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

December 2018 to February 2019 (1 Months)

Duties and Responsibilities:

  • Handled campaigns for home, auto insurance, student loans, and farmers' insurance.
  • Conducted cold calling and appointment setting.

Customer Service Representative

Industry:

General & Wholesale Trading

Employment Period:

August 2016 to December 2016 (4 Months)

Duties and Responsibilities:

  • Assisted clients with order processing, delivery tracking, and product concerns.
  • Managed email and chat support help desk.
  • Provided high-quality customer service.
  • Restored land title documents to preserve and prevent deterioration

Education History

Field of Study:

Major:

Nursing

Graduation Date:

January 1, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Email Marketing, B2B Calling, B2C Telemarketing, Email Sorting,

INTERMEDIATE ★★

    Hubspot CRMEmail SupportGoogle DocsLead Generation

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17489509332
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: N/A (N/A)
  • Processor: N/A
  • Operating System: Windows 11

All-inclusive Rate: USD $8.36/hr

Nicolle

Candidate ID: 622165


ADVANCED

    Customer Retention, Customer Service, Customer Experience, Virtual Assistant Skills...

INTERMEDIATE

    Social Media Management, Shopify...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.36 per hour or $USD 1449.01 per month

Remote Staff Recruiter Comments

Nicolle is a dedicated Customer Service and Retention Specialist with over 9 years of experience in customer support roles within the telecommunications and business process outsourcing (BPO) industries. Her background highlights a strong ability to handle high-pressure situations, resolve complex customer concerns, and enhance customer satisfaction and loyalty.
  • She has consistently demonstrated her expertise in customer retention and relationship management, particularly in her current role as an Outbound Loyalty Representative.
  • She has shown a talent for negotiating customer agreements, addressing concerns, and leveraging sales techniques to maintain memberships.
  • Her prior experience as a Subject Matter Expert and Escalation Desk Support reinforced her leadership skills, where she guided new agents and handled complex escalations, ensuring high customer satisfaction.
  • Her background as a Customer Service Representative across multiple companies further strengthens her foundation in delivering exceptional phone-based support, conflict resolution, and upselling services.
  • She has also diversified her skill set through virtual assistant roles, managing social media accounts, handling administrative tasks, and providing email support, showcasing adaptability and a multi-channel customer service capability.
  • She is able to start immediately.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Nicolle Anne is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Nicolle Anne, who takes responsibilities very seriously.


Employment History

OUTBOUND LOYALTY REPRESENTATIVE

Industry:

Telecommunication

Employment Period:

July 2018 to January 2025 (77 Months)

Duties and Responsibilities:

  • Conduct customer negotiations to achieve mutually beneficial agreements for both the business and the customer. 
  • Maintain customer memberships by leveraging sales tools and techniques effectively. 
  • Handle complaints with the aim of enhancing customer satisfaction and retaining customers. 
  • Identify consumer needs and explained how ongoing membership would meet those needs.

VIRTUAL ADMINISTRATIVE ASSISTANT

Industry:

Retail / Merchandise

Employment Period:

August 2024 to October 2024 (1 Months)

Duties and Responsibilities:

  • Oversee social media accounts on X (previously Twitter), respond to inquiries, and collaborate with content creators. 
  • Maintain a spreadsheet with information about leads. 
  • Develop product listings and affiliate links for potential leads. 
  • Handle inquiries and escalate customer complaints through email.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Telecommunication

Employment Period:

January 2017 to August 2018 (19 Months)

Duties and Responsibilities:

  • Address customer service inquiries promptly and accurately. 
  • Support customers by providing product and service information and efficiently resolving issues. 
  • Captivate potential customers by addressing their queries and suggesting suitable products or services. 
  • Present service upgrades and extra options to customers. 
  • Improve customer satisfaction by adeptly resolving conflicts, issues, and inquiries.

SUBJECT MATTER EXPERT AND ESCALATION DESK SUPPORT

Industry:

Telecommunication

Employment Period:

January 2016 to January 2017 (11 Months)

Duties and Responsibilities:

  • Demonstrate leadership abilities by assisting newly recruited agents and imparting essential knowledge and behaviors. 
  • Step in to manage the team in the absence of the Team Leader. 
  • Handle escalated calls from agents, offering assistance for optimal solutions. 
  • Ensure a positive, empathetic, and professional approach towards customers consistently. 
  • Successfully handle and resolve complaints according to guidelines, leading to timely solutions. 
  • Support the team by achieving related outcomes as required.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Telecommunication

Employment Period:

February 2015 to January 2016 (11 Months)

Duties and Responsibilities:

  • Offer exceptional customer service with courtesy and efficiency.
  • Assess customer requirements and identified optimal solutions.
  • Deliver precise and relevant troubleshooting guidance to address cable service issues. 
  • Offer support and basic troubleshooting for TV, internet, and phone services before escalating to a higher technical tier.

Education History

Field of Study:

Engineering (Electrical/Electronic)

Major:

Computer and Consumer Electronics Program

Graduation Date:

April 19, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Retention, Customer Service, Customer Experience, Virtual Assistant Skills, Data Entry, Administrative Support, Administrative Skills,

INTERMEDIATE ★★

    Social Media ManagementShopify

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17396205424
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: ThinkPad (12th Gen Intel(R) Core(TM) i5-1235U 1.30 GHz)
  • Processor: 12th Gen Intel(R) Core(TM) i5-1235U 1.30 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $9.39/hr

ERICA

Candidate ID: 614891


ADVANCED

    Lead Generation, Digital Marketing...

INTERMEDIATE

    Outbound Sales, Graphic Design, SEO...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.39 per hour or $USD 813.38 per month

Full Time: $USD 9.39 per hour or $USD 1626.75 per month

Remote Staff Recruiter Comments

Erica has 5+ years of relevant experience in lead generation, business development, and sales enablement roles across the IT and consulting industries. Her drive for performance is palpable, reflected not only in her extensive remote work experience but also in her ability to independently build lead databases from scratch and handle multiple markets such as the Philippines and Singapore.

  • Successfully created and maintained prospecting databases using platforms like Apollo.io and LinkedIn Sales Navigator.
  • Handled end-to-end sales cycles—from data scraping and outreach to deal closure and post-sale coordination.
  • Introduced cold outreach automation workflows and played a key role in nurturing leads with minimal marketing support.
  • Demonstrated agility by adapting to both startup and corporate environments, showcasing her ability to independently drive pipeline growth in ambiguous or evolving structures.
  • She can start immediately
Skill Proficiency + Tech / Software Proficiency
  • Lead Generation:  Linkedin Sales Navigator, Apollo.io, Lusha, and LeadScraper
    Sales Enablement and CRM Management: Salesforce, HubSpot, and GoHighLevel in past roles.
  • Project & Task Coordination: Familiar with Slack, Notion, and Trello to streamline workflows and collaborate with teams.

PI Behavioral Profile: Venturer

Strongest Behaviors:

  • Intense proactivity and aggressiveness in driving to reach goals. 
  • Strongly independent in putting forth their own ideas, which are innovative and original, and if implemented, will change the organization.
  • Resourceful and forceful in overcoming obstacles, vigorously and directly attacks problems; fights back hard when challenged.
  • Incredibly strong sense of urgency and strongly task-focused

Behavioral Summary:
Erica is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.


Employment History

Product Sales Specialist

Industry:

Healthcare / Medical

Employment Period:

November 2020 to January 2023 (26 Months)

Duties and Responsibilities:

  • Lead and Demand Generation CRM Utilization (Salesforce, Hubspot)
  • Multi-channel lead outsourcing and demand generation
  • Streamline business process and workflows
  • Conduct pre-sales to easy adopter, nurture other leads
  • Sales funnel optimization Present SaaS to potential clients/partners
  • Account management - B2B and B2C

Growth Manager APAC AND UK

Industry:

Human Resources Management / Consulting

Employment Period:

January 2024 to March 2025 (13 Months)

Duties and Responsibilities:

Develop and execute tailored growth strategies in APAC, driving market penetration and scalability Lead cross-functional teams to enhance account acquisition, engagement and retention in region Analyze industry trends and learner behavior to identify growth opportunities and prioritize strategic initiatives.

Demand Generation Head

Industry:

Education

Employment Period:

August 2023 to January 2024 (5 Months)

Duties and Responsibilities:

  • Multi-channel lead outsourcing and demand gen for AWS
  • Streamline business process and workflows
  • Conduct pre-sales to easy adopter, nurture other leads
  • Sales funnel optimization Present SaaS to potential clients/partners

Education History

Field of Study:

High School

Major:

Graduation Date:

March 5, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Biology

Major:

Biology

Graduation Date:

March 15, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationDigital Marketing

INTERMEDIATE ★★

    Outbound SalesGraphic DesignSEO

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type:
  • Brand Name: N/A (N/A)
  • Processor: N/A
  • Operating System: N/A

All-inclusive Rate: USD $10.41/hr

Mark

Candidate ID: 587092


ADVANCED

    Graphic Design, Social Media Management, Content Production, Digital Marketing...

INTERMEDIATE

    Lead Generation, Sales, CRM...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.41 per hour or $USD 1804.50 per month

Remote Staff Recruiter Comments

Experience: Mark has 15 years of experience across industries, including malls, printing companies, and one of Luzon's largest appliance centers in the Philippines. He also has extensive freelance experience designing for clients in various sectors such as t-shirt printing, helmets and merchandise, events, food and beverage, real estate, and insurance companies.

Software Proficiency: Mark is skilled in Adobe Photoshop, Canva, and Da Vinci for video editing. He also utilizes iOS-based editing applications. He is highly proficient in designing social media banners, infographics, company handbooks, organizational and process charts, printed materials like tarpaulins, flyers, and billboards, as well as other company collaterals.

Specialization: Mark specializes in creating visually compelling designs for social media, marketing materials, and print. His expertise extends to producing company resources and collaborating with businesses to deliver high-quality, customized designs that align with brand objectives.

Strength: Mark is adaptable and eager to grow professionally by working with clients from diverse industries and nationalities. He is open to learning new tools and embracing different working environments, making him an excellent fit for remote, client-facing roles.

Home Office Setup: Mark’s home office includes a desktop computer powered by a Ryzen 5 processor with 16GB RAM, supported by a stable 100 Mbps fiber internet connection and mobile data backup for uninterrupted work.
Current Status: Mark has been freelancing from home since 2022, successfully collaborating with various business owners on projects. He is now actively seeking a remote job, particularly with Australian clients, to expand his professional network and develop his skills further.

SKILLS:
SOFTWARE PROFICIENCY:
ADOBE PHOTOSHOP
CANVA
DAVINCI RESOLVE

DESIGN CAPABILITIES:
SOCIAL MEDIA ADS
BANNERS AND BILLBOARDS
LOGOS AND FLYERS
BROCHURES AND LANYARDS
SUBLIMATION SHIRTS, HELMETS, AND
MERCHANDISE
ANYTHING BASED ON CLIENT REQUEST

CREATIVE ABILITIES:
CUSTOM DESIGNS FROM SCRATCH
CONTENT CREATION:
VIDEO EDITING FOR SOCIAL MEDIA
LOCAL VLOGGING FOCUSED ON THE
RIDING COMMUNITY
REGULARLY CREATING AND UPLOADING
VIDEOS AND SHORT CLIPS
 

Employment History

Digital Marketing Associate - Graphic Design

Industry:

Retail / Merchandise

Employment Period:

March 2015 to November 2022 (91 Months)

Duties and Responsibilities:

  • Design a variety of marketing materials, including Company Organizational and Process Charts, ID and lanyard brochures, flyers, billboards, banners, and other.
  • Create visually engaging posters and short video clips for social media advertisements.
  • Craft compelling and relevant content captions tailored to social media platforms, ensuring alignment with the brand's voice and messaging.
  • branded collateral to support sales and promotional activities.
  • Lead generation through targeted social media strategies, managing customer inquiries about quotation, payment terms, warranties, and services via direct messages, comments, and emails.
  • Build and maintain strategic relationships with suppliers and external partners to support marketing initiatives.
  • Oversee the development of all marketing materials, from website banners to printed brochures and case studies, ensuring consistency in branding and messaging.
  • Work closely with cross-functional teams, including design, web development, and sales, to ensure a cohesive marketing approach.
  • Measure and report on the performance of digital and offline marketing campaigns, assessing engagement.
  • Visit various branches to assess the condition of marketing materials, ensuring that they are properly installed, updated, or upgraded as needed.

Graphic Artist

Industry:

Retail / Merchandise

Employment Period:

February 2013 to March 2014 (13 Months)

Duties and Responsibilities:

  • Design promotional materials such as posters, flyers, brochures, banners, billboards, and social media graphics for mall events, sales, seasonal promotions, and store campaigns.
  • Ensure all designs align with the mall’s branding guidelines and maintain a consistent visual identity across all platforms.
  • Design clear, attractive signage for mall interiors and exteriors, including wayfinding signs, store promotions, and event displays.
  • Work closely with the marketing team, mall tenants, and other departments to develop creative solutions for promotional and advertising needs.
  • Liaise with printers and vendors to ensure high-quality production of printed materials and timely delivery of collateral.
  • Stay updated on the latest design trends, particularly in retail and mall promotions, to keep the mall’s visual content fresh and appealing.

Graphic Artist

Industry:

Printing / Publishing

Employment Period:

April 2009 to January 2013 (45 Months)

Duties and Responsibilities:

  • Create visually compelling designs for print materials such as posters, billboards, invitations, brochures, and flyers that align with client expectations and brand guidelines.
  • Meet with clients to understand their design needs, preferences, and vision for projects. Provide creative input and advice on materials and design choices.
  • Ensure that all designs are correctly formatted and prepared for print production, including color profiles, bleed, margins, and resolution settings.
  • Provide proofs to clients for review, make revisions based on feedback, and ensure final approval before production.
  • Work closely with the printing team to ensure design files are optimized for printing and ensure the final output meets quality standards.
  • Design across various formats and sizes, from small invitations to large billboards, ensuring quality and consistency.
  • Manage multiple projects simultaneously, ensuring timely delivery of designs while meeting production deadlines.

FREELANCE - GRAPHIC DESIGNER

Industry:

Arts / Design / Fashion

Employment Period:

November 2022 to January 1970 (634 Months)

Duties and Responsibilities:

  • Create unique and appealing designs for Event materials, sublimation printing on shirts, helmet and riding vest ensuring compatibility with production techniques and client specifications.
  • eye-catching and engaging banners, posts, and advertisements for social media platforms that resonate with the target audience for business owner clients.
  • Develop visually compelling materials for business promotions, including but not limited to:
  • Flyers, Banners (for both digital and print use), Menu boards, Brochures, Billboards

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

April 8, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Graphic Design, Social Media Management, Content Production, Digital Marketing, Graphics, Video Editing, Canva, Adobe Photoshop, Customer Relations, Customer Service,

INTERMEDIATE ★★

    Lead GenerationSalesCRM

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/16564904238
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: lenovo (RYZEN 5)
  • Processor: RYZEN 5
  • Operating System: Windows 10

All-inclusive Rate: USD $7.85/hr

Minerva

Candidate ID: 586463


ADVANCED

    Salesforce CRM, CRM, Microsoft Office, Google Apps...

INTERMEDIATE

    Social Media Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.85 per hour or $USD 680.07 per month

Full Time: $USD 7.85 per hour or $USD 1360.13 per month

Remote Staff Recruiter Comments

Mira has over 6 years of experience in administrative support, team leadership, and customer service. Her extensive experience in managing teams, developing training programs, and handling customer inquiries makes her a strong candidate for roles in administration and team management. 

Areas of Work:
  • Administrative Support
  • Team Leadership
  • Training and Development
  • Customer Service
  • Sales and Lead Generation
Industries:
  • Telecommunications
  • Insurance
  • Legal Services
Career Highlights / Relevant Projects:
  • Team Leader (Comcast)
    • Led, motivated, and coached a team of appointment setters for financial advisers.
    • Delegated tasks effectively, prioritized workload, and set clear performance expectations.
    • Monitored team performance, providing constructive feedback, coaching, and development opportunities.
    • Audited calls to ensure adherence to client standards and managed the hiring process, training, and onboarding of agents.
  • Supervisor (Comcast)
    • Led and coached a team of employees, fostering a positive and productive work environment.
    • Monitored team performance, provided feedback, and conducted performance reviews.
    • Addressed employee concerns, resolved conflicts, and ensured adherence to company policies and safety regulations.
    • Identified opportunities for process improvement and implemented changes to enhance efficiency and productivity.
  • Product Specific Trainer (Comcast)
    • Developed and maintained comprehensive training programs for technical account features and best practices.
    • Delivered impactful training sessions through various instructional methods.
    • Tailored training content to diverse learning styles and evaluated trainee comprehension through assessments.
    • Collaborated with subject matter experts to ensure training program effectiveness.
  • Insurance Quotation Specialist (Remote) (Home and Auto Insurance)
    • Conducted thorough needs assessments to recommend appropriate home and auto insurance policies.
    • Prepared accurate and competitive quotes and processed applications for new and existing policies.
    • Answered client questions regarding coverage, billing, and claims, providing ongoing customer service and support.
  • Technical Service Representative (Hybrid) (Comcast)
    • Diagnosed and resolved a wide range of technical issues through phone, chat, or email support.
    • Provided clear instructions to guide customers through troubleshooting steps and maintained strong customer relationships.
    • Documented interactions and tracked service resolutions to ensure optimal customer experience.
  • Lead Generation Specialist (Remote) (Schedule an appointment for attorneys)
    • Performed outbound calls on leads to check for a variety of cases and scheduled appointments for attorneys.
    • Ensured data in CRM systems were correct.
Skill Proficiency + Tech / Software Proficiency:

Skills:

  • Social Media Management (Intermediate)
  • Salesforce CRM (Advanced)
  • CRM (Advanced)
  • Microsoft Office (Advanced)
  • Google Apps (Advanced)

Mira is a highly skilled administrative professional with robust expertise in managing teams, developing training programs, and providing excellent customer service. Her strong skills in CRM management, team leadership, and process improvement make her a valuable asset for any organization. Minerva has a proven track record of enhancing team performance and ensuring high standards of service, demonstrating exceptional ability in various roles.

Predictive Index Profile Summary:

Profile: Scholar

Mira's Scholar profile indicates that she excels in analytical thinking and possesses a deep knowledge in her field. As a Scholar, she brings a methodical and detail-oriented approach to her work, ensuring thoroughness and precision. Her ability to analyze complex situations and develop effective solutions makes her a strong candidate for roles that require critical thinking and expertise. Minerva's Scholar profile complements her extensive experience, positioning her as a valuable asset in any organization.


Employment History

LEAD GENERATION SPECIALIST REMOTE

Industry:

Employment Period:

July 2024 to January 1970 (654 Months)

Duties and Responsibilities:

(part-time) Performing outbound call on leads to avail of a client- attorney matching program to check for variety of cases. Schedule an appointment for attorneys. Ensuring data in CRM are correct. TOOLS USED CRM, Salesforce, Pipedrive, Call tools, Aloware, EzLynx, Grasshopper, Ring Central, RingDNA, Five9, VICIDial G-suites, Calendly, Microsoft suites

TEAM LEADER

Industry:

Employment Period:

February 2024 to July 2024 (5 Months)

Duties and Responsibilities:

Lead, motivate, and coach a team of appointment setters for financial advisers, fostering a positive and productive work environment. Delegate tasks effectively, prioritizing workload and setting clear performance expectations. Monitor team performance, providing constructive feedback, coaching, and development opportunities. Auditing calls to see if it is following the call standard from the client. Responsible for the hiring process, training and on boarding of each agents, equipping them before going live.

SUPERVISOR

Industry:

Employment Period:

April 2023 to January 2024 (9 Months)

Duties and Responsibilities:

Lead, motivate, and coach a team of employees, fostering a positive and productive work environment. Delegate tasks effectively, prioritizing workload and setting clear performance expectations. Monitor team performance, providing constructive feedback, coaching, and development opportunities. Address employee concerns, resolve conflicts, and maintain a professional work environment. Ensure adherence to company policies, procedures, and safety regulations. Conduct performance reviews and recommend promotions or disciplinary actions as necessary. Identify opportunities for process improvement and implement changes to enhance efficiency and productivity. Communicate effectively with team members, senior management, and other departments.

PRODUCT SPECIFIC TRAINER

Industry:

Employment Period:

November 2019 to April 2023 (41 Months)

Duties and Responsibilities:

Develop and maintain comprehensive training programs for Technical account features, functionalities, and best practices. Deliver impactful training sessions, utilizing a variety of instructional methods including presentations, workshops, demonstrations, and hands-on activities. Tailor training content to diverse learning styles and experience levels. Evaluate trainee comprehension through assessments and provide ongoing coaching and support. Stay up-to-date on product updates and industry trends, continuously refining training content. Collaborate with subject matter experts and internal stakeholders to ensure training program effectiveness.

Industry:

Employment Period:

October 2018 to November 2019 (13 Months)

Duties and Responsibilities:

Diagnose and resolve a wide range of technical issues through phone, chat, or email support. Provide clear and concise instructions to guide customers through troubleshooting steps. Utilize internal resources and knowledge base to identify solutions and escalate complex issues when necessary. Maintain a positive and professional demeanor while fostering strong customer relationships. Document interactions and track service resolutions to ensure optimal customer experience. Stay up-to-date on the latest Xfinity products, features, and troubleshooting techniques.

INSURANCE QOUTATION SPECIALIST REMOTE

Industry:

Employment Period:

December 2023 to January 2023 (11 Months)

Duties and Responsibilities:

(Part-time) Conduct thorough needs assessments to understand client risks and recommend appropriate home and auto insurance policies. Prepare accurate and competitive quotes tailored to individual client needs. Process applications for new and existing policies, ensuring accuracy and adherence to company guidelines. Answer client questions regarding coverage, billing, and claims. Provide ongoing customer service and support, fostering positive relationships and ensuring client satisfaction. TECHNICAL SERVICE FRESPRESENTATIVE (HYBRID)

Education History

Field of Study:

Major:

Graduation Date:

January 1, 2009

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

INFORMATION AND TECHNOLOGY

Graduation Date:

January 1, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Salesforce CRM, CRM, Microsoft Office, Google Apps,

INTERMEDIATE ★★

    Social Media Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell (Core i5)
  • Processor: Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.82/hr

Ronnie

Candidate ID: 537616


ADVANCED

    Lead Generation, Telemarketing, Cold Calling, Report Writing...

INTERMEDIATE

    Sales, Customer Service, Email Support, Chat Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.82 per hour or $USD 1182.39 per month

Remote Staff Recruiter Comments

  • Ronnie has been working for almost 3 years in different companies in the Education and Retail industries. He handled different positions such as Lead Generation and Telemarketer. He handled 200-300 calls per day. He worked with clients from the US and supported the following tasks:
    • Telemarketing
    • Cold calling
    • Targeting potential customer
    • Lead generation
    • Sales
    • Outbound sales
  • He is proficient in tools such as Salesforce, Zoho, Microsoft Teams, and Micorsoft tools.
  • Ronnie is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals.
Behavioral Summary
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company. A pleasant and extraverted person, Ronnie is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Ronnie gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

TELEMARKETER

Industry:

Education

Employment Period:

December 2021 to March 2023 (15 Months)

Duties and Responsibilities:

  • Contact potential customers via phone
  • Promote and sell products or services
  • Make cold calls and handle objections
  • Explain product or service benefits
  • Close sales and maintain customer relationships
  • Maintain accurate records of customer interactions and sales activities

LEAD GENERATION SPECIALIST

Industry:

Retail / Merchandise

Employment Period:

October 2020 to November 2021 (13 Months)

Duties and Responsibilities:

  • Identify potential customers and create targeted lead generation campaigns
  • Use marketing automation tools to track and analyze campaign performance
  • Collaborate with sales team to convert leads into customers
  • Assisted in the creation and implementation of lead generation strategies Managed and maintained CRM database
  • Conducted market research to identify potential customers
  • Meet or exceed sales targets
  • Possess good communication, persuasion, and customer service skills. 

Education History

Field of Study:

Engineering (Others)

Major:

N/A

Graduation Date:

January 18, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationTelemarketingCold CallingReport Writing

INTERMEDIATE ★★

    SalesCustomer ServiceEmail SupportChat Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15754298833
  • Internet Type: DSL
  • Hardware Type: Desktop
  • Brand Name: Dell (Ryzen 5 3500)
  • Processor: Ryzen 5 3500
  • Operating System: Windows 10

All-inclusive Rate: USD $7.85/hr

Amor

Candidate ID: 537524


ADVANCED

    Email management, Microsoft Office, Lead Generation, Google Apps...

INTERMEDIATE

    Administrative Skills, Business Development, Data Mining, Executive Assistance...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time UK London US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.85 per hour or $USD 1360.13 per month

Remote Staff Recruiter Comments

  • Mourie has worn different hats in her employment in the past 6 years. She took up Information Technology in college. While studying, she helped herself with her school finances by being a working student. She held various roles in the BPO, education, NGO, and finance companies as a Call Center Agent, Office Assistant, Student Assistant, Office Admin Assistant/Data Encoder, and Business Development Consultant.
  • In April 2023, she joined an online reputation management business based in the US as a Business Development Specialist where she stayed for 8 months until it ceased its operations.
  • With these experiences, she gained proficiency in the following:
    • Lead gen using LinkedIn
    • Drafting content for social media platforms (LinkedIn, X, and Facebook)
    • Marketing research
    • Email marketing
    • Lead scraping
    • Cold-calling
    • Appointment setting
    • Data encoding
    • Telemarketing
  • She used multiple applications and tools such as Breakhold, Omni.us, ChatGPT, Yelp, Google Bard, Monday.com, HubSpot, Google Spreadsheets, LinkedIn, MS Dynamics 360, and Snov.io.
  • She can start anytime.
  • She prefers working full-time on any schedule.
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Amor will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


Employment History

Virtual Assistant Business Development Specialist

Industry:

Others

Employment Period:

April 2023 to December 2023 (8 Months)

Duties and Responsibilities:

  • Lead Generation and email verification using tools like Reoon, Snov.io, and Hunter.io to avoid email bounced
  • Scrapping Leads, Clean, and Verify Existing Leads through online research and email verification tools
  • Identify new clients through online research and visiting platforms like YELP, Allbiz, BBB, and so on.
  • Create a Dashboard for all Data for easy data monitoring
  • Prompts on ChatGPT and other AI needed to make work easier.
  • Email Campaigns using Cold Email Software like Snov.io, Breakcold, and Omni.us
  • Social Media Management, Draft Social Media content using Vista Social for scheduled posting on Facebook, X (Twitter), and LinkedIn

Business Development Consultant

Industry:

Banking / Financial Services

Employment Period:

February 2017 to June 2018 (16 Months)

Duties and Responsibilities:

  • Responsible for making first contact with new clients and establishing strong working rapport.
  • Worked closely with clients through follow-up calls to determine their needs to go after and ways to bring new business.
  • Recreate telemarketing scripts that will suit best oneself or clients who have very specific business development needs.
  • Identify and generate leads through digging and attending certain events to achieve internal pipeline targets and sales leads
  • Maintain and update database, and CRM based on results of calls.

Encoder/Office Administrative Assistant

Industry:

Human Resources Management / Consulting

Employment Period:

November 2009 to March 2010 (4 Months)

Duties and Responsibilities:

  • Encoded applicants' data in the agency database
  • Answer telephone calls and call applicants for updates concerning their application
  • Provide administrative support to the agency
  • Assist Applicants with their Applications
  • Attend/Assist applicants and expat employers during the final interview for job offer

Office Assistant

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

May 2007 to September 2009 (28 Months)

Duties and Responsibilities:

  • Provide administrative support to the organization like recording and creating the minutes of each meeting.
  • Follow-up sponsorship requests to companies for conventions and other events.
  • Perform liaison work related to the function of the organization like assisting members with their license renewal.
  • Maintain and update database and files
  • Travel and attend national board meetings and conventions to assist officers and do other secretarial tasks.

Call Center Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2006 to December 2006 (5 Months)

Duties and Responsibilities:

  • Outbound telemarketing
  • Market and promote products (ink and toners) and services efficiency to individuals and companies
  • Maintain revenue goals

Student Assistant

Industry:

Education

Employment Period:

October 2003 to October 2005 (24 Months)

Duties and Responsibilities:

  • Assist/answer students/parents' inquiries on school matters (enrollments, overload, probationary, exam schedules, etc.,)
  • Do clerical work (liquidation report, filing of reimbursement, making/follow-up request, etc.,)
  • Maintain and update database and department files (Monthly reports, student grades, faculty loads, grading sheets, etc.,)  
  • Do liaison works (Distribute memos of department head to faculties or different departments/offices in the university)

Promo Clerk

Industry:

Retail / Merchandise

Employment Period:

December 2002 to May 2003 (5 Months)

Duties and Responsibilities:

  • Greet customers and assist them in finding the products they are looking for.
  • Answer customer inquiries and provide information on products, returns, and store policies.
  • Maintain the store's appearance, and ensure that products are well-organized and presented attractively.
  • Maintain a clean and organized work area and adhere to all safety standards.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

December 31, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Email management, Microsoft Office, Lead Generation, Google Apps, Calendar Management,

INTERMEDIATE ★★

    Administrative Skills, Business DevelopmentData MiningExecutive AssistanceLinkedIn Lead GenerationCold Calling

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/15731351524
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: MSI (Intel Core i5)
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.82/hr

Maneka

Candidate ID: 536723


ADVANCED

    Amazon Product Research, Data Entry, Quality Assurance, Social Media Management...

INTERMEDIATE

    Graphic Design, Canva...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.82 per hour or $USD 1182.39 per month

Remote Staff Recruiter Comments

Kyra has a bachelor's degree in Biology. She has more than 3 years of experience working in the e-commerce and digital marketing industries where she mostly supported US-based clients. Her forte is Product researching for Amazon store-front where she researched for beauty, household, personal care, and tools products. She also did the following tasks:
  • Social Media Management/Content creation (Facebook and Instagram)
  • Manual sourcing
  • Reverse search sourcing
  • Amazon product listing
  • Data Entry
  • Lead generation
  • Product profit/performance analysis
She is well-versed in using the following:
  • Tactical Arbitrage
  • Keepa
  • Revseller
  • SellerAmp
  • Canva
  • Google Sheet
  • Microsoft Office Suite
She can start ASAP
She is amenable to working on any shift schedule for full-time or part-time roles

Predictive Index Behavioral Profile -Scholar 

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary
Kyra is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, her approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work herself, or delegating to others, follow up is close to ensure high-quality results.
 

Employment History

Amazon FBA Lead Generation Specialist

Industry:

Others

Employment Period:

March 2020 to March 2023 (36 Months)

Duties and Responsibilities:

- Extensive research through cross-referencing various websites and entering data
- Product research and creating top shelf Amazon listings
- Analyze profit performance of products
- Evaluate profitability trends and pricing strategy

Social Media Assistant

Industry:

Others

Employment Period:

January 2023 to August 2023 (6 Months)

Duties and Responsibilities:

- Engaging with followers on both Facebook and Instagram
- Create a following, boost likes and followers for the clients' accounts
- Content Creation and Curation: Creating engaging and relevant content

Amazon FBA Lead Generation Specialist

Industry:

Others

Employment Period:

March 2023 to November 2023 (7 Months)

Duties and Responsibilities:

- Product research & analyzing profit performance of products
- Admin tasks
- Amazon storefront tasks (Repricing)

Education History

Field of Study:

Major:

BIOLOGY

Graduation Date:

January 1, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Amazon Product Research, Data Entry, Quality Assurance, Social Media Management, Market Research, Data Analysis,

INTERMEDIATE ★★

    Graphic DesignCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15999396430
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo (Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz 2.30 GHz)
  • Processor: Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz 2.30 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $6.82/hr

Crist

Candidate ID: 524443


ADVANCED

    Inbound Sales, Outbound Sales, Sales, Coaching...

INTERMEDIATE

    B2B, Customer Service, Inbound Sales...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Eastern Standard Time US Central Standard Time US Mountain Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.82 per hour or $USD 591.19 per month

Full Time: $USD 6.82 per hour or $USD 1182.39 per month

Remote Staff Recruiter Comments

  • Crist took Computer Science in college and has been working for 10+ years. He joined local companies like BPO and staffing. He handled different positions such as Inbound Sales and Billing Specialist, Sales Support, Customer Experience Senior Associate, Team Leader, and B2B Sales Executive. He started his freelancing career in 2022 and worked with US clients
  • Throughout his career, he proficiently supported the following: 
    • Sales support
    • B2B sales
    • CRM management
    • Customer service (phone, chat, and email)
    • Coaching and Training
    • Appointment setting
    • Lead generation
    • Billing
    • Email management
    • Data Entry
  • During his BPO days, he was one of the Top Performers for Fiscal Year 2020-2021, Top Seller’s Club Performer in 2020, and has been the Team’s POC for almost a year. He was also awarded Spectrum Role Model of the Year.
  • He is proficient in Avaya, Salesforce, HubSpot, DocuSign, Google Suite, Canva, Microsoft Office Apps, Shopify, Zendesk, Mailchimp, and Zoho.
  • Crist is available to start immediately and is amenable to working the day shift for any part-time or full-time position.
Predictive Index Behavioral Profile - Collaborator 

Strongest Behaviors
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
  • More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

Behavioral Summary

Crist Vermont is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings. This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. 


Employment History

Inbound Sales and Billing Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2011 to January 2015 (43 Months)

Duties and Responsibilities:

  • Handled Home bundle and mobile plans from Australian customers and provided solutions including sales.
  • Communicating with customers, making outbound calls to potential customers, and following up on leads.
  • Understanding customers' needs and identifying sales opportunities.
  • Answering potential customers' questions and sending additional information per email.
  • Keeping up with product and service information and updates.
  • Creating and maintaining a database of current and potential customers.
  • Explaining and demonstrating features of products and services.
  • Staying informed about competing products and services.
  • Upselling products and services.
  • Researching and qualifying new leads.
  • Closing sales and achieving sales targets.

Sales Staff Inbound Customer sales support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2015 to November 2015 (9 Months)

Duties and Responsibilities:

  • Answered phone calls where customers are inquiring about the products and closing sales.
  • Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport
  • Uses effective selling and customer service techniques to identify customer needs and drive sales results
  • Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls

Customer Experience Senior Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2016 to October 2017 (13 Months)

Duties and Responsibilities:

  • Email support Answered customers' complaints drivers, passengers, operators, TNVS POC via email support Cascaded all the necessary updates to the Customer Experience Team Voice support:
  • Answered phone calls from passengers, drivers and, operators.

B2B Sales Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2017 to June 2018 (6 Months)

Duties and Responsibilities:

  • Outbound calls to US business owners to sell VOIP and appointment setting for e- commerce Achievements/Recognitions: Awardee as part of the top 10 sellers for the campaign
  • Identifying new business opportunities
  • Generating leads
  • Qualifying prospects
  • Developing relationships with potential customers
  • Negotiating and closing deals
  • Maintaining ongoing account management
  • Achieving sales targets

Sales Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2019 to April 2022 (38 Months)

Duties and Responsibilities:

  • Answers messages, and live chat inquiries from customers to support them with their billing, technical, and sales inquiries. In-Team Subject Matter Expert Engagement Team Member.
  • Providing troubleshooting assistance for customer orders, account statuses and relevant problems
  • Providing data and guides to help the sales team
  • Developing and monitoring performance indicators

Team Leader

Industry:

Others

Employment Period:

May 2022 to January 2023 (8 Months)

Duties and Responsibilities:

  • Coaching, Reporting, Meetings with Clients and Trainings of Virtual Assistant in my team to make sure that I am also calibrated with the product that the VA's are handling.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

January 1, 2000

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Inbound Sales, Outbound Sales, Sales, Coaching, Training,

INTERMEDIATE ★★

    B2BCustomer ServiceInbound Sales

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15264253782
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP (AMD Ryzen 5)
  • Processor: AMD Ryzen 5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.87/hr

GLADYS

Candidate ID: 521350


ADVANCED

    eCommerce, WordPress, WordPress Development, SEO...

INTERMEDIATE

    Advertising, Graphics...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.87 per hour or $USD 768.94 per month

Full Time: $USD 8.87 per hour or $USD 1537.88 per month

Remote Staff Recruiter Comments

  • She has 4 years of working experience Admin and E-commerce Specialist, and Digital Marketing VA for construction, retail, and advertising companies 
  • She has a wide scope of experience with the eCommerce space which includes 
    • Setting up and building WordPress sites 
    • Doing product sourcing and product management 
    • Taking new orders and completing the order transactions 
    • Liaising customers for third party logistics like 3PL 
    • Prioviding customer assistance via chat and call 
    • Tracking the delivery orders 
    • Doing stock inventory 
  • She has worked with a client in Australia that sells sports wear apparel and she is involved with the entire process of order fulfillment
  • She has also notable skills in doing the following task 
    • Digital Marketing
    • Lead Generation 
    • Social Media Management 
    • Graphic Designing 
    • Sales Management 
  • She is a confident user of the following tools and applications 
    • WordPress
    • WooCommerce 
    • Linkedin
    • CrunchBase
    • Adobe Photoshop
    • Canva
    • 3PL
    • Shipstation
    • BigCommerce
    • Easyship
    • Shopify
    • Inventory
    • Planner
    • Floship
    • Auspost
    • Amazon
  • She can start as soon as possible 
Predictive Index Behavioral Profile- Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors 
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome
Behavioral Summary 
  • Gladys is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Employment History

ADMINISTRATIVE/DIGITAL MARKETING VA

Industry:

Construction / Building / Engineering

Employment Period:

December 2022 to August 2023 (8 Months)

Duties and Responsibilities:

● WordPress Site Management - Designing and managing the website back-end including database and server integration. Generating WordPress themes and plugins. Conducting website performance tests. Troubleshooting content issues
● SEO Management - take the lead of the development and implementation of SEO strategies to expand the online presence. Handled content planning, social media engagement, web analytics, and keyword strategy. ● Lead Generation - tasks to provide sales and marketing support in building a pipeline of leads to meet business plans, quotas, and company objectives. Responsible for generating leads through Linkedin, CrunchBase and other lead-generation apps.
● Social Media Management - overseeing a company's interactions with the public by implementing social media platforms' content strategies. Duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.
● Graphic Design -Conceptualizing visuals based on requirements, Creating images and layouts by hand or using design software, Testing graphics across various media. Develop illustrations, logos, and other designs using the software. Equipped with Adobe Photoshop and Canva.

Administrative and Ecommerce Specialist

Industry:

Arts / Design / Fashion

Employment Period:

November 2020 to December 2021 (12 Months)

Duties and Responsibilities:

• Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.
• Has great understanding of product development and supply chain; from production to purchasing
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
• Provide support in other areas Customer Service regarding order processing, completion and other status.
• Serve as a liaison from client to customer, to logistics or 3PL
• Background with system like Shipstation, BigCommerce, Easyship, Shopify, Inventory Planner, Floship, Auspost
• Monitor changes in product sales, fulfillment and status of order through WooCommerce plugin.
• Exp with Shopify,Amazon set-up, Product Design,marketing and customer service

Executive Assistant

Industry:

Banking / Financial Services

Employment Period:

May 2020 to December 2022 (31 Months)

Duties and Responsibilities:

● M&A - responsible for overseeing mergers and acquisitions from the initial contact all the way to the finalization of the transaction for APAC Companies
● perform great customer support by helping clients throughout their journey from prequalification to post-funding support for the funding service side.
● digital marketing (Facebook Ads, Google Ads, Wordpress set up and maintenance)
● market research – research, compile and analyze data products and market conditions to identify potential new markets and opportunities
● Lead Generation for assigned markets and opportunities

Sales and Digital Marketing Admin

Industry:

Computer / Information Technology (Software)

Employment Period:

May 2019 to October 2021 (29 Months)

Duties and Responsibilities:

● Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales and other factors
● Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
● Monitor ROI and KPIs
● Stay up-to-date with digital media developments
● Design digital media campaigns, automation aligned with business goals
● Maintaining our social media presence across all digital channels. Measuring and reporting on the performance of all digital marketing campaigns

Administrative & E-commerce Support Specialist

Industry:

Employment Period:

October 2023 to January 1970 (645 Months)

Duties and Responsibilities:


Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Administration

Graduation Date:

August 1, 2014

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

May 1, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    eCommerce, WordPress, WordPress Development, SEO, LinkedIn Lead Generation, Social Media Management, WooCommerce,

INTERMEDIATE ★★

    AdvertisingGraphics

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: 42.57 mbps download; 42.15 mbps upload
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo (Intel core i7)
  • Processor: Intel core i7
  • Operating System: Windows 10

All-inclusive Rate: USD $8.67/hr

Tracy

Candidate ID: 521222


ADVANCED

    Marketing, Microsoft Office, Lead Generation, Executive Assistance...

INTERMEDIATE

    Customer Experience, Salesforce CRM, MailChimp, Asana...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.26 per hour or $USD 715.62 per month

Full Time: $USD 8.67 per hour or $USD 1502.33 per month

Remote Staff Recruiter Comments

  • Tracy has been working for 7 years. She is a Registered Nutritionist-Dietitian. She started her career in fast food as an Operations Manager and Corporate Dietitian in consulting services. In 2018, she realized her passion in Sales and marketing. She shifted to a shared services and landed roles such as Sales Operations Associate and Account Manager, CRM Operations Team Leader for a healthcare business through an outsourcing company, and presently, as a Virtual Assistant in an RPO. To further equip herself, she took up a Master in Business Administration - Strategic Marketing Management which she completed last 2022.
  • Throughout the years, Tracy became proficient with the following:
    • Lead conversion and generation through FB, IG, and LinkedIn
    • Telemarketing
    • Account management
    • Sales retention
    • Client relations
    • Email marketing
    • CRM Marketing Funnel
    • SOP creation and improvement
    • Marketing strategy implementation
    • Sales generation
    • Cold Calling
    • Administrative tasks
  • In a day she has target of 240 leads to contact and she was able to convert 30 percent to set an appendment and 10 percent business deals 
  • One of her significant achievement was that she was able to secure a multiple long partnership with one of their big clients 
  • She is also a Certified Agile Associate, Certified Automation Professional, and Certified Process Analyst by Lexis Nexis.
  • She used a variety of applications and software like Salesforce, Asana, Trello, Amazon Connect, Later.com, Canva, Microsoft Office Apps, Google Suite, Sales Navigator, WordPress, MailChimp, SAP, Shopify, WorkCast, Reckon One, ZigPoll, Monday.com, and Social Media Platforms: YT, FB, IG, LinkedIn.
  • She can start as soon as possible
  • She is amenable to working the day shift, preferably for a full-time role.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
Behavioral Summary

Tracy is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Tracy will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Tracy is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Strategic Business Solutions Partner

Industry:

Consulting (Business & Management)

Employment Period:

January 2023 to January 2025 (23 Months)

Duties and Responsibilities:

Partnered with clients across a diverse range of industries, providing strategic guidance and hands-on support in areas such as human resources, marketing, business development, and administration. Collaborative efforts spanned multiple continents, including Australia, North America, and the UK, and played a key role in initiatives that drove substantial growth and profitability for the clients. Responsibilities include: Human Resources Management: • Manages the onboarding process for new hires in Information Technology and Business Development roles. • Tracks documentation requirements for compliance with each role. • Drafts Standard Operating Procedures (SOPs) for clients in the recruitment industry, creating a single reference guide for employees. • Processes weekly payroll for client contractors assigned to client stakeholders. • Reviews and revises candidate resumes to ensure they align with the company's SOPs and follow the correct resume format. • Plans employee engagement activities for client contractors. Ensures that all employees are "fit for duty," adequately trained, and capable of performing their assigned tasks. Marketing: • Curated engaging content for Human Resources clients, driving brand awareness and establishing thought leadership on LinkedIn through strategic planning and scheduling. • Developed comprehensive marketing plans, focusing on optimizing client's digital presence to drive business growth. • Executed a successful lead generation campaign for a fitness industry client, generating 10,000 qualified leads and converting 30% into sales calls through targeted pitching strategies. • Crafted and executed effective email marketing campaigns using Klaviyo and MailChimp for clients in the real estate and cosmetic industries. Ensured that each campaign aligned with the client's brand messaging and promotional goals. Additionally, managed client contacts, tracking bounce and click-through rates, subscribers, and unsubscribes. • Provided efficient website maintenance for clients, handling minimal edits and updates on WordPress and Shopify platforms. • Manages the social media accounts of clients from the cosmetics industry creating engaging content to increase brand awareness. • Drives brand awareness and engagement through strategic digital design, creating impactful brochures, posters, and digital ad campaigns aligned with brand goals and content timelines. • Developed engaging online ads that drive brand visibility and nurture potential customers into leads. Business Development • Created multiple PowerPoint presentations for clients in the Human Resources -Organizational Design industry ensuring that the presentations met the qualifications of the stakeholders and the target audience. • Crafted an organizational development plan based on the challenges of the client’s stakeholders with challenges in the organization specifically in the human resources department. • Collaboration with the client on how to strategize process improvements for the stakeholder’s company. Admin Assistance • Prioritizes and manages client emails and calendars, ensuring timely response to high-importance tasks. • Schedules consultations, seamlessly matching client and staff availability. • Handles company invoices and expenses, maintaining accurate records and ensuring smooth financial operations. • Systematically organizes company documents and reports, facilitating efficient information retrieval and analysis

Consumer Engagement Supervisor

Industry:

Consumer Products / FMCG

Employment Period:

March 2023 to September 2023 (6 Months)

Duties and Responsibilities:

Oversaw Wyeth Nutrition Philippines and Nestle Infant Nutrition brands, leading a team of nutritionist-dietitians. Responsibilities included managing end-to-end complaints and conducting outbound nutrition counseling, with a focus on Milk Code-covered brands. • Conducted competency analysis to identify training needs for team members, fostering their professional development. • Effectively resolved customer complaints received through social media, face-to-face interactions, and emails, upholding brand reputation. • Developed a streamlined process for retrieving and replacing defective products, ensuring customer satisfaction. • Managed escalated complaints related to products, services, and promotions, demonstrating expertise in customer service. • Monitored complaints volume, promptly notifying stakeholders and the brand team of critical issues. • Crafted outbound call scripts for nutrition counseling projects, raising brand awareness while addressing consumer needs. • Developed outbound call scripts for various campaigns, ensuring clear and consistent brand messaging. • Established a workflow for outbound calls, optimizing team performance and campaign effectiveness.

Account Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2021 to March 2023 (19 Months)

Duties and Responsibilities:

• Proactively manage and retain an existing customer base by fostering strong relationships and ensuring contract renewals. • Implement strategic retention activities by planning and executing initiatives in advance, minimizing customer churn, and maximizing customer lifetime value. • Identify and seize upsell opportunities by analyzing customer needs and presenting compelling value-added solutions, expanding customer relationships, and driving revenue growth. • Convert forecasted pipeline into sales by engaging with customers, understanding their pain points, and tailoring solutions that align with their business goals. • Engage in ongoing customer interactions to verify user experience, identify potential issues, and address them proactively, ensuring customer satisfaction and loyalty. • Drive customer-centric conversations based on a mutual understanding of their needs and challenges, presenting value-driven proposals that address their specific requirements. • Collaborate effectively with cross-functional teams to extend the positive customer experience, ensuring seamless interactions and fostering long-term partnerships. • Schedule and conduct regular customer health checks and business goal alignment meetings to maintain open communication, track progress, and identify areas for improvement

CRM Operations Team Leader

Industry:

Consumer Products / FMCG

Employment Period:

August 2019 to July 2021 (23 Months)

Duties and Responsibilities:

Marketing & CRM Operations: • Analysis of call capacity and total leads generated to achieve 100% coverage of total calls transferred per month. • Assess the need for additional workforce headcount to meet target KPI on-call coverage. • Forecast of new user sales based on current headcount, call capacity, and valid leads. • Conduct call quality audits to CRM agents for the proper delivery of spiels. • Report calls results and sales conversion to the product managers and recommend CRM marketing plans to maintain and improve new user sales. • Analyze CRM Marketing Funnel and report to product managers to discuss recommendations. • Conduct coaching of CRM agents based on performance, productivity, and team concerns. • Create business process flow from lead generations, outbound calls, dispatch of free items, and promotions. • Coordination with logistics agencies to facilitate the sending of samples and other premium items to consumers. Sales: • Promotes customer retention the customers by proactively assessing and understanding their concerns and working with them to solve the concerns. • Exceeded monthly sales target, call engagement, and repeat user KPI. • Analysis of customer survey results to identify the effective promotions to implement that will increase repeat sales.

Sales Operations Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2018 to April 2019 (8 Months)

Duties and Responsibilities:

• Enters orders into the system according to individual order characteristic requirements. • Manages electronic orders by auditing orders for completion and accuracy. • Fulfill customer requests for information and resolution of issues or sales input within the defined SLA via email. • Conducts basic, moderate, and complex levels of research aimed at resolving problems, presenting. solutions, and providing status updates for customers, managers, and more senior-level sales representatives. • Managing Cisco Meraki’s documentations, SKU Management issues, and corrections • Researches and provides quoting information by utilizing internal tools. • Assist licensing and sales team with administrative duties as assigned.

Education History

Field of Study:

Food Technology/Nutrition/Dietetics

Major:

Nutrition and Dietetics

Graduation Date:

April 29, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Marketing

Major:

Business Administration (MBA)

Graduation Date:

July 19, 2022

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    MarketingMicrosoft OfficeLead GenerationExecutive Assistance

INTERMEDIATE ★★

    Customer Experience, Salesforce CRM, MailChimpAsanaCanvaSmartsheetHuman Resource Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15171436380
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo (11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz)
  • Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $6.82/hr

MARIUS

Candidate ID: 505585


ADVANCED

    Property Management, Social Media Management, Customer Service...

INTERMEDIATE

    Lead Generation, Cold Calling...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.85 per hour or $USD 680.07 per month

Full Time: $USD 6.82 per hour or $USD 1182.39 per month

Remote Staff Recruiter Comments

  • Marius has over 12 years of work experience mostly within Marketing, BPO & Real Estate Industries. He handled roles for Social Media Admin, Real Estate Sales and Marketing, Customer Service & Virtual Assistance. He's well-skilled in terms of doing the following tasks:
    • Sales & Marketing
    • Social Media Marketing & Management
    • Digital Marketing
    • Content Marketing
    • Research
    • Appointment Setting
    • Property Matching & Listings
    • Cold & Warm-Callings
    • Marketing Strategies
    • Public Relations
  • One of his greatest achievements is when he was working for a real estate company and was able to produce half a billion in sales and increase their social media presence. 
  • He is well adept also in using the following tools/technologies
    • Social Media (Facebook, Pinterest, Instagram, TikTok, Twitter)
    • MS Office
    • Tweetdeck
    • Adobe Photoshop & Premiere
    • Basic WordPress
  • He is available to start immediately full-time for any schedules
Predictive Index Behavioral Profile - Altruist

Strongest Behaviors:
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.


Behavioral Summary: 

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Marius Reginald is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marius Reginald gets along easily with a wide variety of people.


Employment History

Virtual Assistant-Social Media Manager

Industry:

Property / Real Estate

Employment Period:

January 2023 to March 2023 (2 Months)

Duties and Responsibilities:

  • Content creation
  • Content marketing
  • ]Social media marketing
  • Social media management
  • Social media auditing
  • Research
  • Meetings and consultation directly with the US client

Sales Consultant

Industry:

Property / Real Estate

Employment Period:

November 2022 to February 2023 (3 Months)

Duties and Responsibilities:

  • Booth manning
  • Offer projects to prospective clients
  • Attend onsite and digital events
  •  Invite clients to our onsite events
  • Giving marketing flyers in crowded places

Broker’s Liaison Officer

Industry:

Property / Real Estate

Employment Period:

June 2022 to August 2022 (2 Months)

Duties and Responsibilities:

  • Inviting Brokers to get accredited
  • Showroom manning
  • Offer projects to prospective clients
  • Inviting Local and International Marketing Partners
  • Moderator (Host) of few digital events

Customer Experience Agent – T-Mobile Account

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2022 to May 2022 (2 Months)

Duties and Responsibilities:

  • Answering phone calls
  • Problem-solving
  • Assisting and walk-through customers to their needs
  • Doing payment arrangements for the customer’s convenience
  • Collecting payments from the customers
  • Transferring calls to the right department
  • Offering promotions to the customers
  • After-service assistance

Sales Counselor

Industry:

Others

Employment Period:

January 2021 to July 2021 (6 Months)

Duties and Responsibilities:

  • Assisting walk-in clients
  • Offer products and services of MMP
  • Schedule and invite clients for tripping
  • After service assistance

Real Estate Salesperson and Marketing Head

Industry:

Property / Real Estate

Employment Period:

April 2016 to March 2021 (59 Months)

Duties and Responsibilities:

  • Marketing and offering properties online
  • Site visit of properties in the market
  • Cold-calling, warm-calling, and hot-calling list
  • Following up with clients and real estate colleagues
  • E-mail blasting
  • SMS blasting
  • Social media/content marketing
  • Public relations campaigns, strategies, and tactics
  • Marketing strategic planning
  • Coordinating and maintaining relationships with clients and colleagues
  • Community and group management
  • Advertising creation and management for Facebook and Instagram
  • Social media auditing
  • Pages and channels management
  • Prospecting thru online and field
  • Client meetings
  • Property matching
  • Encoding real estate transactions in the inventory

Social Media Administrator and Account Officer

Industry:

Property / Real Estate

Employment Period:

November 2013 to March 2016 (28 Months)

Duties and Responsibilities:

  • Property matching
  • Marketing of property listings thru cold calling, text blasting, email blasting, social media postings, private online messaging
  •  Handled Bulacan Team as the Head Coordinator for Broker 
  • Assisting clients and real estate colleagues with their property needs
  • Day-to-day site visits for the clients
  • Documentation of the required documents
  • Setting appointments with the clients
  • After service assistance
  • Property presentation making

Social Media Administrator

Industry:

Property / Real Estate

Employment Period:

February 2011 to June 2012 (16 Months)

Duties and Responsibilities:

  • Handled social media accounts and pages of the company.
  • Coordinating with the Real Estate Practitioners in exchanging property listings and requirements
  • Text and email blasting
  • Property Matching

Education History

Field of Study:

Mass Communications

Major:

Communications

Graduation Date:

March 1, 2020

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Property Management, Social Media Management, Customer Service,

INTERMEDIATE ★★

    Lead GenerationCold Calling

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: (Intel Core i5)
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $11.44/hr

Ruth

Candidate ID: 500461


ADVANCED

    .NET 2.0, Canva...

INTERMEDIATE

    .NET 2.0...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 11.44 per hour or $USD 991.12 per month

Full Time: $USD 11.44 per hour or $USD 1982.25 per month

Remote Staff Recruiter Comments

  • Ruth has extensive experience in various roles, including Sales and Marketing Executive, Public Adjuster/Telemarketing Lead, and Customer Service Manager. She has over 9 years of managerial experience, with a strong focus on customer service, sales, marketing, and virtual assistance.
  • She holds a Master’s degree in Business Administration, which complements her practical experience in business development and customer relations.
  • She has successfully led LinkedIn marketing campaigns, managed CRM systems, generated leads, and executed webinar campaigns.
  • She has also been involved in the hiring process, mentoring colleagues, and managing social media content.
  • In her role as Customer Service Manager, she developed contingency plans and coached customer service associates, highlighting her leadership and problem-solving abilities.
  • She is proficient in Microsoft Office, Google Suite (with advanced knowledge in Excel and Google Sheets), and various project management tools such as Notion, Asana, and Clockify.
  • She also has experience using CRM tools like Pipedrive and Housecall Pro, AI tools such as Jasper AI and ChatGPT, and lead generation tools like Apollo.ai. She is proficiency in content creation tools like Canva and ConvertKit, as well as communication platforms (Zoom, Skype, Slack).
  • Can start immediately.
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ruth will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Employment History

SALES AND MARKETING EXECUTIVE

Industry:

Consulting (Business & Management)

Employment Period:

October 2022 to October 2024 (24 Months)

Duties and Responsibilities:

-Develop and executed Linkedin marketing campaigns that aligned with organization's overall objectives -Provided regular reports to clients to communicate progress -Generated and prospected leads for campaign through various channels -Develop and executed webinars campaigns, handles CEO's LinkedIn account -Created and curated engaging social media content -Managed and organized customer data in CRM -Managed and prioritized emails for CEO -Assisted in hiring process -Managed, coached, mentored colleagues for a high level of quality service and performance -Help with marketing plans, advertising, direct marketing and campaigns

PUBLIC ADJUSTER/TELEMARKETING LEAD/ VIRTUAL ASSISTANT- CUSTOMER SERVICE

Industry:

Insurance

Employment Period:

June 2023 to September 2024 (15 Months)

Duties and Responsibilities:

-Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices -Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas. -Monitor and schedule of pick-up and drop off of drying equipments -Schedule Mold Testing with customers -Prepare/Submit Mold Test invoice and reports, mold remediation invoice to insurance -Prepare/Submit Asbestos COC to designated laboratory/Asbestos and Lead Invoice -Secure Certificate of Satisfaction to customers via Docusign -Process claims

BUSINESS DEVELOPMENT MANAGER

Industry:

Healthcare / Medical

Employment Period:

April 2024 to August 2025 (15 Months)

Duties and Responsibilities:

  • Possessing a strong understanding of the company's products, the competition in the industry and positioning
  • Managing and training a business development team
  • Creating strategies to successfully reach new business opportunities
  • Handles company's social media accounts
  • Maintaining and developing relationships with current clients

Customer Service Manager

Industry:

General & Wholesale Trading

Employment Period:

October 2014 to April 2024 (114 Months)

Duties and Responsibilities:

  • Review sales performance and identify branch sales hurdles resulting from process and product review
  • Maintain appropriate service levels in all customer touchpoint, handles customer complaint and resolves issues in timely manner
  • Coach and evaluates Customer Service Associates based on a given set of business standards and goals
  • Develop action and contingency plan

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Administration

Graduation Date:

March 4, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    .NET 2.0, Canva,

INTERMEDIATE ★★

    .NET 2.0

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://drive.google.com/file/d/12r_f9AUZsILgszaI2-naLn6JxOXKj481/view?usp=sharing
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Apple (8 core CPU)
  • Processor: 8 core CPU
  • Operating System: MacOS X

All-inclusive Rate: USD $7.85/hr

Christian

Candidate ID: 489647


ADVANCED

    Zendesk, Asana, Microsoft Office, CRM...

INTERMEDIATE

    Customer Service, Inbound Sales, Outbound Sales, Sales...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.85 per hour or $USD 680.07 per month

Full Time: $USD 7.85 per hour or $USD 1360.13 per month

Remote Staff Recruiter Comments

  • Geric has 8 years of comprehensive experience in customer service and sales within industries such as real estate, telecommunications, finance, e-commerce, and technology.
  • His recent roles include Inside Sales Agent for a real estate services company, where he successfully generated leads, maintained client databases, and invited prospects to events.
  • Additionally, he worked as a Sales Development Representative in the skincare industry, handling both inbound and outbound calls while nurturing client relationships and updating CRM systems.
  • Career Highlights
  • Awarded "Top Agent" globally at a telecommunications company within his first year, demonstrating exceptional performance in a competitive environment.
  • Promoted to Subject Matter Expert at a business process outsourcing firm, reflecting his leadership skills and in-depth product knowledge.
  • Received a site-wide Top Performer award at a financial institution, highlighting his ability to consistently exceed sales and customer satisfaction targets.
  • Skill Proficiency
  • Christian is highly skilled in CRM management, lead generation, and customer service operations.
  • He demonstrates a deep understanding of outbound sales strategies and technical customer support processes.
  • He has also shown expertise in utilizing CRM tools to organize and manage client data, ensuring efficient follow-ups and streamlined workflows.
  • Geric's extensive background in sales, customer service, and CRM management, combined with his outstanding behavioral traits and proven track record of accomplishments, positions him as a top-tier candidate for roles requiring high levels of client interaction, lead generation, and data management.
  • His commitment to delivering exceptional results ensures he will contribute significantly to any organization.
  • Can start immediately Predictive Index Behavioral Profile - Altruist

    Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations. Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Geric is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Geric gets along easily with a wide variety of people.


  • Employment History

    Inside Sales

    Industry:

    Property / Real Estate

    Employment Period:

    February 2022 to July 2022 (5 Months)

    Duties and Responsibilities:

    •    Make outbound calls to homeowners who have expressed an interest in selling their homes.
    •    Setting appointments with homeowners who want help selling their property.
    •    Maintaining positive business relationships to ensure future sellers

    Inside Sales Agent

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    September 2022 to January 2023 (4 Months)

    Duties and Responsibilities:

    •    Communicating with customers, making outbound calls to potential customers, and following up on leads.
    •    Creating and maintaining a database of current and potential customers in designated CRM.
    •    Keeping up with product and service information and updates and staying informed about competing products and competitors
     

    Ordering Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2021 to September 2021 (6 Months)

    Duties and Responsibilities:

    • Assisting customers with order status, delivery status, or any other pertinent information regarding their order
    • Process payments
    • Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied

    Customer Service Representative/SME

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2019 to October 2019 (9 Months)

    Duties and Responsibilities:

    • Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets

    Finance Collection Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2017 to December 2018 (20 Months)

    Duties and Responsibilities:

    • Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
    • Assisting customers with payment and payment arrangements
    • Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy etc

    Customer Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2016 to April 2016 (0 Months)

    Duties and Responsibilities:

    • Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers,b often utilizing product demos and presentations
    • Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
    • Help customers process their payments

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2020 to March 2021 (13 Months)

    Duties and Responsibilities:

    • Resolves customer complaints by investigating problems, and developing solutions.
    • Handled a large volume of inbound calls.
    • Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied

    Inside Sales Agent

    Industry:

    Property / Real Estate

    Employment Period:

    March 2023 to October 2023 (7 Months)

    Duties and Responsibilities:

    • Make outbound calls to Real Estate Agents and Invite them to attend a Real Estate Event.
    • Calling potential buyers who recently applied for a loan and transfer them to the lender.
    • Updating the database of potential clients and uploading to CRM.

    Sales Development Representative

    Industry:

    Healthcare / Medical

    Employment Period:

    December 2023 to December 2024 (12 Months)

    Duties and Responsibilities:

    Lead Generator, Sales Development, Cold Calling & Customer Service

    Education History

    Field of Study:

    Major:

    Computer Technology

    Graduation Date:

    January 2, 2023

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      ZendeskAsanaMicrosoft OfficeCRM

    INTERMEDIATE ★★

      Customer Service, Inbound SalesOutbound SalesSalesOutbound CollectionsCollections

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: HP (Intel(R) Core (TM) i5-9500T CPU @ 2.20 GHz 2.21 GHz)
    • Processor: Intel(R) Core (TM) i5-9500T CPU @ 2.20 GHz 2.21 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.33/hr

    MIGUEL

    Candidate ID: 480998


    ADVANCED

      Sales, B2B Lead Generation, Digital Marketing...

    INTERMEDIATE

      Administrative Support...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.33 per hour or $USD 1271.26 per month

    Remote Staff Recruiter Comments

    • Miguel has been working for more than 4 years as Customer Service Representative, Back-Office Support and Purchasing Manager.
    • He graduated with a Degree in Bachelor of Science in  Aircraft  Electronics Technology. 
    • His expertise includes the following:
      • Admin Support
      • Lead Generation
      • Marketing
      • Upselling
      • back end support for sales and marketing operations
      • Crypto Currency trading
    • Exposed to the following tools and applications:
      • Monday.com
      • Slack
      • Ring Central
      • Citrix
      • Asana
    • He can start immediately. For full-time or part-time position.


    Predictive Index Behavioral Profile-  Adapter
    https://www.predictiveindex.com/reference-profile/adapter/


    Strongest Behaviors
     

    • Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
    • Teaches and shares; generally interested in working collaboratively with others to help out.
    • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
     

    Behavioral Summary
     

    This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

    Miguel is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.


    Employment History

    Purchasing Manager

    Industry:

    Automobile / Automotive Ancillary / Vehicle

    Employment Period:

    July 2022 to December 2022 (5 Months)

    Duties and Responsibilities:

    • Took the lead on managing sales and marketing budgets to ensure resources were allocated efficiently, while also supporting both departments with administrative tasks and conducting detailed research on vehicle pricing and purchasing trends across all 50 states.
    • Proactively identified and followed up on new sales leads, played a key role in formal client negotiations, and introduced automation tools that helped streamline repetitive sales and marketing tasks and improved campaign effectiveness.
    • Planned and executed integrated sales and marketing campaigns across email, social media, and SEO—leading to stronger audience engagement and higher web traffic. Regularly used platforms like Salesforce, HubSpot, and Google Analytics to analyze customer data and guide strategic decisions

    Customer Service/ Sales / Technical Support and Billing

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2018 to June 2020 (18 Months)

    Duties and Responsibilities:

    • Addressed the telecommunications product needs of business owners.
    • Promoted additional products to meet various business requirements.
    • Provided Operations Support and Training Assistance.

    Business Development Executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2023 to January 2025 (24 Months)

    Duties and Responsibilities:

    • Strengthened the sales pipeline by conducting lead sourcing and qualification, actively pursuing opportunities, engaging in formal negotiations, and implementing marketing automation tools to drive efficiency and improve conversion rates.
    • Adopted a KPI-focused approach to consistently track and evaluate performance; created weekly reports that delivered actionable insights for optimizing ongoing sales and marketing strategies.
    • Partnered with sales teams to refine lead nurturing tactics—executing email campaigns, managing outbound follow-ups, and building detailed sales demographics using CRM tools like Salesforce and HubSpot, as well as dialers such as Vici Dialer and Cloud 9.

    Business Development Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2025 to January 1970 (660 Months)

    Duties and Responsibilities:

    • Researched target markets and generated leads through a mix of cold calling, inbound inquiries, and tailored email outreach, focusing on home service businesses.
    • Qualified prospects by understanding their pain points and business goals, then set up appointments for the sales team with high-potential clients.
    • Worked closely with marketing and sales teams to refine outreach strategies, maintained detailed lead data in the CRM, and tracked engagement to improve follow-up efficiency.

    Education History

    Field of Study:

    Airline Operation/Airport Management

    Major:

    AIRCRAFT ELECTRONICS TECHNOLOGY

    Graduation Date:

    January 2, 2022

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Sales, B2B Lead Generation, Digital Marketing,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download:93.27, Upload: 94.25
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Customized (Intel Core i3)
    • Processor: Intel Core i3
    • Operating System: Windows 11

    All-inclusive Rate: USD $9.90/hr

    Raymon

    Candidate ID: 477867


    ADVANCED

      Lead Generation...

    INTERMEDIATE

      Lead Generation, Data Entry...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Eastern Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Full Time: $USD 9.90 per hour or $USD 1715.63 per month

    Remote Staff Recruiter Comments

    • Raymon has been working for 8 years now. He has gained confidence in supporting the following:
      • email marketing
      • outbound calling 
      • appointment setting
      • sales development
      • lead generation
      • team management
      • customer support
    • Presently, he is doing a B2B campaign where he directly reaches out to CEO or decision-makers in various companies in the US such as in the IT and real estate industries.
    • In doing lead generation, he has been keen with all the information uploaded in the CRM. He ensures that details in the database are accurate and updated.
    • He is able to generate 100 leads per day.
    • He is proficient in using Hubspot, LinkedIn Sales Navigator, Salesforce, Apollo.io, Zoominfo, Microsoft Office and Google Workspace.
    • He can start immediately.
    Predictive Index Behavioral Profile- Persuader
    https://www.predictiveindex.com/reference-profile/persuader/

    Strongest Behaviors
    • Connecting very quickly to others, strongly motivated to build and leverage relationships to get work done. Openly and easily shares information.
    • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish

    Behavioral Summary

    Raymon is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

    Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


    Employment History

    Virtual Assistant/Lead Generation Specialist/Real Estate Global Recruiter

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2021 to January 2023 (21 Months)

    Duties and Responsibilities:

    • Assist clients on scheduling appointments
    • Helps generate leads for email marketing campaigns
    • Handles lead data enrichment
    • Prepare email and marketing automation
    • Cold calling potential leads

    Freelance Real Estate Salesperson

    Industry:

    Property / Real Estate

    Employment Period:

    May 2020 to April 2021 (11 Months)

    Duties and Responsibilities:

    • Deliver sales target
    • Reach out to clients through different marketing means

    Sales Manager

    Industry:

    Property / Real Estate

    Employment Period:

    July 2019 to December 2019 (5 Months)

    Duties and Responsibilities:

    • Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
    • Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
    • Presents sales, revenue and expenses reports and realistic forecasts to the management team

    Business Manager

    Industry:

    Property / Real Estate

    Employment Period:

    February 2020 to May 2020 (3 Months)

    Duties and Responsibilities:

    • Designs and implements strategic sales plan that expands company's customer base and ensure its strong presence.
    • Manages recruitment, objective setting, coaching and performance monitoring of property specialists.
    • Presents sales, revenue and expenses reports and realistic forecasts to the management team

    Content Writer/Researcher/Event Coordinator

    Industry:

    Non-Profit Organisation / Social Services / NGO

    Employment Period:

    March 2017 to July 2019 (28 Months)

    Duties and Responsibilities:

    • Creates contents for social media presence specifically press releases, infographics and posters.
    • Creates print contents specifically for newsletters and magazines.
    • Promotes government programs and projects through the use of multimedia
    • Gathers resources and data for digital media and print media.
    • Checks the authenticity and reliability of information that will be used in any digital or print releases.
    • Acts as a representative for the City Government for private-government partnership events

    Resolution Specialist/Healthcare Advisor

    Industry:

    Healthcare / Medical

    Employment Period:

    July 2015 to August 2016 (13 Months)

    Duties and Responsibilities:

    • Handles customer concerns and queries
    • Validates reimbursement claims of customers
    • Assists customers on claims process
    • Handles customer concerns and queries
    • Promotes awareness of the importance of healthcare

    Segment Producer/Writer/Researcher

    Industry:

    Entertainment / Media

    Employment Period:

    October 2011 to October 2013 (24 Months)

    Duties and Responsibilities:

    • Handles the planning and creation of new materials for segment episodes.
    • Responsible in dealing with client’s requests and handles client meetings.
    • Responsible in preparing budget request and equipment request
    • Reports directly to Department Head regarding project expenses and project outcomes.
    • Responsible in handling team concerns. Writer/Researcher
    • Creates contents for television program segments
    • Gathers resources and data for program segments

    Education History

    Field of Study:

    Major:

    Graduation Date:

    March 1, 2006

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    March 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    March 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Law

    Major:

    Law

    Graduation Date:

    March 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Lead Generation

    INTERMEDIATE ★★

      Lead GenerationData Entry

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 24.86, Upload: 67.48
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo (AMD Ryzen 5 3500U)
    • Processor: AMD Ryzen 5 3500U
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.85/hr

    Doreen

    Candidate ID: 477506


    ADVANCED

      Lead Generation, Lead Mining...

    INTERMEDIATE

      Lead Generation, Data Collection, Data Mining...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Doreen worked in a bank for 13 years. She started as a Customer Service Assistant and became a Marketing Officer after around 9 years.
    • In 2019, she shifted to remote working and provided her services to real estate clients where she performed the following:
      • Virtual Assistance
      • Lead Research and Generation
      • Email Marketing and Campaign
      • Data Mining
      • Digital Marketing 
      • Data Entry
      • Administrative task
      • Customer Service
      • Marketing Assistance
    • She can generate 50 leads/hour.
    • She had a chance to create automation workflow for an email campaign of one of her clients but most of her experience is manual email follow-up to leads.
    • She is proficient in MS Office Apps, CRMs like HubSpot and Salesforce, LinkedIn, Sales Navigator, and Apollo.
    • She is knowledgeable in Trello and Canva.
    • She is available anytime and open for any full-time or part-time position.
    Predictive Index Behavioral Profile - Artisan

    Strongest Behaviors
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
    Behavioral Summary

    Doreen is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Doreen plans ahead, double checks, and follows up carefully on decisions and actions.


    Employment History

    Customer Service Assistant

    Industry:

    Banking / Financial Services

    Employment Period:

    November 2006 to April 2015 (101 Months)

    Duties and Responsibilities:

    • Responsible for providing efficient and timely processing of transactions pertaining to deposits, withdrawals, and other miscellaneous

    Marketing Officer

    Industry:

    Banking / Financial Services

    Employment Period:

    April 2015 to April 2019 (48 Months)

    Duties and Responsibilities:

    • Responsible for the operations of the Marketing section of the branch and providing a good and successful business relationship with clients.
    • Supervises the Marketing Assistants for marketing and checking all the reports of the marketing section of the branch.

    Lead Researcher

    Industry:

    Property / Real Estate

    Employment Period:

    November 2019 to June 2020 (7 Months)

    Duties and Responsibilities:

    • Lead Researching
    • Data Mining
    • Compare properties with similar properties that had recently sold to determine, competitive market prices
    • Prepare documents such as contracts, purchase agreements, closing statements, and deeds

    Lead GenerationVirtual Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    July 2020 to August 2022 (25 Months)

    Duties and Responsibilities:

    • Lead Generation
    • Email writing, sending and replying to emails.
    • Administrative task

    Lead Researcher

    Industry:

    Property / Real Estate

    Employment Period:

    August 2022 to November 2022 (3 Months)

    Duties and Responsibilities:

    • Lead Researching
    • B2B Lead Generation 

    Education History

    Field of Study:

    Commerce

    Major:

    Business Adminstration

    Graduation Date:

    March 4, 2002

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Lead GenerationLead Mining

    INTERMEDIATE ★★

      Lead GenerationData CollectionData Mining

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: DSL
    • Hardware Type: Laptop
    • Brand Name: Acer (Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 2.40 GHz)
    • Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 2.40 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    ANGEL

    Candidate ID: 477024


    ADVANCED

      Sales, Customer Service, Appointment Setting, Outbound Appointment Setting...

    INTERMEDIATE

      Google Docs, Google Drive...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

     

    • Angel has a 5 years professional work experience in the BPO industry handling Insurance, Healthcare, Financial, Sales and Leasing account where she supported the following roles:
      • Telemarketing
      • Lead Generation
      • Appointment Setting
      • Inbound and Outbound phone support
      • Sales and Retention
      • Warm and Cold calling
      • B2B  and B2C Campaign
      • Customer handling
    • She have an experience handling clients from Australia, UK, US, New Zealand and South Africa.
    • Excellent comms skills.
    • She's passionate in sales, was recognized as the top performer of the year and was promoted to a Team leader position.
    • She is available to start immediately. Also, open for full-time.
    Predictive Index Behavioral Profile- Individualist

    Strongest behavior:
     
    • Strongly venturesome in taking risks and focusing on the future; almost exclusively concerned with where they’re going rather than either how they’ll get there, or where they’ve been. Very adaptable; solves problems as they occur rather than through advance planning.
    • Makes decisions and takes action, even when there’s an absence of proof confirming their decision. Comfortable operating outside of traditions, Angel Rose pursues strongly innovative ideas, even in the face of failures or popular opposition.
    • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
    Behavioral Summary:

    Angel Rose is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

    Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

    Being more conceptual than detail-oriented, Angel Rose is fairly casual in working with details which are not vital to the job. Prefers to delegate such work to other people whenever possible. What is much more interesting is a new idea, or the big picture and an analytical, critical approach to solving problems and in getting results.
     

    Employment History

    TELEMARKETER COLD CALLER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2018 to July 2019 (8 Months)

    Duties and Responsibilities:

    • Handled Credit repair campaign
    • B2C outbound calling US Clients
    • Lead generation
    • Qualify customers 
    • Help customers to fix their credit scores
    • Assist customer in paying loans and acquiring properties

    TELEMARKETER COLD CALLER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2019 to August 2020 (12 Months)

    Duties and Responsibilities:

    • B2C outbound and inbound calling US, New Zealand and Australian Clients
    • Upselling and advertise products 
    • Assist customers with their cancellation concerns
    • Retain Customers

    SALES REPRESENTATIVE/RETENTION SPECIALIST

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2020 to June 2022 (21 Months)

    Duties and Responsibilities:

    • B2C outbound calling
    • Fix customers credit score
    • Retaining customer 
    • Handling cancellation concerns
    • Assist customers

    SALES REPRESENTATIVE COLD CALLER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2016 to September 2018 (31 Months)

    Duties and Responsibilities:

    • B2C Outbound calling clients from UK, South Africa, Australia and New Zealand
    • Selling lottery tickets
    • Process Payments
    • Handle customer inquiries 

    MASSAGE THERAPIST

    Industry:

    Employment Period:

    April 2013 to January 2014 (9 Months)

    Duties and Responsibilities:

    TELEMARKETER COLD CALLER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2015 to March 2016 (3 Months)

    Duties and Responsibilities:

    • Handled Insurance Campaign
    • B2C and B2B Outbound calling
    • Appointment setting
    • Qualify leads

    Education History

    Field of Study:

    Major:

    MANAGEMENT

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Sales, Customer Service, Appointment Setting, Outbound Appointment Setting, B2C Telemarketing, Telemarketing, B2B Telemarketing, Outbound Telemarketing, Outbound Lead Generation, Outbound B2C,

    INTERMEDIATE ★★

      Google DocsGoogle Drive

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download- 158.72; upload - 162.25
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Samsung (Intel Core I5)
    • Processor: Intel Core I5
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.87/hr

    Sharon

    Candidate ID: 476362


    ADVANCED

      Administrative Support, Appointment Setting, Outbound Calling, Customer Support...

    INTERMEDIATE

      Data Entry, Inbound Sales, Lead Generation, Social Media Marketing...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.90 per hour or $USD 857.81 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • Nash has been working since 2012.
    • She was a former OFW for 5 years as a Customer Service Representative, Admin Assistant, and HR Manager.
    • She was able to manage her own Business (Mini Call Center) where she had her agents handling TeleMarketing Accounts performing Lead Generation, Virtual Assitant tasks, and Customer Service.
    • She recently worked as a Sales Development Representative & Lead Generation Specialist. She supported the following tasks:
      • Generating and qualifying leads 
      • Sales 
      • B2B marketing
      • Appointment Setting
    • She also had a part-time job in the Real Estate Industry for a US client where she performs tasks like cold calling and appointment setting.
    • She is proficient with Microsoft Office, LinkedIn Sales Navigator, Salesforce, Zoom Info, outplay and JobStreet.
    • She is familiar with Dropbox and Hubspot.
    • She can generate 100-150 leads/day. 
    • She can start immediately. She is amenable to working any shift for any part-time or full-time position.
    Predictive Index Behavioral Profile- Altruist
    https://www.predictiveindex.com/reference-profile/altruist/

    Strongest Behaviors
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

    Behavioral Summary

    A pleasant and extraverted person, Sharon is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Sharon gets along easily with a wide variety of people.

    Employment History

    Pre-Qualifier

    Industry:

    Employment Period:

    August 2021 to June 2022 (10 Months)

    Duties and Responsibilities:

    • The Customer Acquisition Rep is responsible for acquiring new customers through outbound and inbound inquiries
    • This position is responsible for reaching out to potential customers and delivering a sales presentation with passion, commitment, courtesy, and professionalism
    • Additionally, this position uses unwavering customer service and high ethical selling standards
    • This position is responsible for building trust and rapport with Commercial Sales B2B customers
    • Serve as the first point of contact for Sears Commercial customers
    • Generates leads that will become lifetime customers for the Company

    Customer Service Representative/Appointment Setter/Virtual Assistant/Sourcing Specialist Recruitment

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2007 to March 2012 (54 Months)

    Duties and Responsibilities:

    • Managing a large amount of inbound and outbound calls in a timely manner
    • Following call center scripts when handling different topics
    • Identifying customer’s needs, clarifying information, researching every issue and providing solutions
    • Appointment Setter
    • Contacting potential customers and arranging sales calls
    • Making approximately a hundred calls or emails per day
    • Responsible for keeping records of potential clients and of their productivity
    • Virtual Assistant
    • I am performing various administrative tasks, including answering emails,
    • Answering phone calls, scheduling meetings, and making travel arrangements.
    • Social Media Marketing
    • Recruitment Specialist
    • Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
    • Ensuring all relevant communications, records, and data for my agents.
    • Handling sourcing of candidates in high-quality or volume environment
    • Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

    Service Crew (Counter)

    Industry:

    Employment Period:

    March 1998 to March 2001 (36 Months)

    Duties and Responsibilities:

    • Prepare and serve food
    • Process customer payments, and provide customer service

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2012 to February 2014 (21 Months)

    Duties and Responsibilities:

    • Collection Department – credit/collection, processing credit card/loan applications, financial account
    • Provides comprehensive and quality customer care at all times
    • Apply and learned knowledge and procedures when servicing customer queries
    • Communicate effectively and efficiently with internal and external customer care
    • Ensures customer satisfaction in all transactions
    • Ensures validity and confidentiality of clients’/customers information

    Service Crew/Counter

    Industry:

    Employment Period:

    May 2014 to May 2015 (12 Months)

    Duties and Responsibilities:

    • Service Crew - prepare and serve food
    • Process customer payments, and provide customer service

    Customer Service Representative

    Industry:

    Property / Real Estate

    Employment Period:

    June 2015 to June 2016 (12 Months)

    Duties and Responsibilities:

    • Dealing with telephone and email inquiries
    • Offering a property investment from international.
    • Arranging appointments
    • Utilized computer technology to handle a high volume of calls
    • Providing high-level administrative and executive support for management.

    Receptionist/PA/Admin Assistant

    Industry:

    Employment Period:

    July 2016 to June 2017 (11 Months)

    Duties and Responsibilities:

    Receptionist
    • Welcomes visitors by getting them in person or on the phone, answering or referring inquiries
    • Directs visitors by maintaining employee and department directories, and giving instructions
    • Maintains security by following procedures, monitoring the logbook, and issuing visitor’s badges.
    Personal Assistant
    • Screening telephone calls, inquiries, and requests, and handling them when appropriate
    • Welcoming the CEO’s guests
    • Organizing and maintaining the CEO’s diary and making appointments, and available time, word processing, dealing with correspondence, writing emails/letters and corporate documentations/SOP’s/policies (further information on such detailed herein), taking dictation
    • Typing minutes of meeting reports; organizing meetings
    • Ensuring the CEO’s well-prepared for meeting/business trips, and preparing meeting agendas
    Admin Assistant
    • Designing and producing documents, briefing papers, reports, and presentations
    • Organizing corporate and company entertainment, management meetings, and events
    • Devising and maintaining office systems, including data management, filing, etc.
    • Performs general clerical duties to include but not limited to: photocopying, fixing, mail distribution, and filing
    • Coordinates using Microsoft Office, such as Excel, Publisher, Word, and PowerPoint
    • Sourcing and ordering stationery and office equipment

    Administrative Coordinator/Managing Staff/HR Manager

    Industry:

    Employment Period:

    July 2017 to April 2019 (21 Months)

    Duties and Responsibilities:

    Administrative Coordinator:
    •  Prepare payment certificates
    • Prepare correspondence to government authorities, clients, and supplies
    • Following up and processing all government permits and certificates
    • Provides necessary support for the staff
    • Manage all procurement requests
    • Dealing with finance
    • Manage all administrative reports
    • Conducting interviews
    • Responsible for the company’s petty cash
    Managing Staff / Human Resource Manager
    • Full staff scheduling
    • Schedule an appointment management
    • Track product inventory
    • Send appointment reminders
    • Business reporting
    • Monitoring leadership
    • Staff recruitment
    • Marketing & Promotion
    • Financial Management
    • Prepares employees for assignment by establishing and conducting orientation and training programs.
    • Maintains management guidelines by preparing, updating and recommending human resource policies and procedures.
    • Complete human resource operational requirements by scheduling, assigning employees and following up on work results.
    • Maintains human resource staff recruiting, selecting, orienting, and training employees.

    Customer Service Representative/Appointment Setter/VA/Sourcing Specialist Recruitment

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2022 to September 2022 (2 Months)

    Duties and Responsibilities:

    •  Managing a large amount of inbound and outbound calls in a timely manner.
    • Following call center scripts when handling different topics
    • Identifying customerʼs needs, clarifying information, researching every issue, and providing solutions
    • Appointment Setter
    • Contacting potential customers and arranging sales calls
    • Making a hundred calls or emails per day
    • I am also responsible for keeping records of potential clients and of their productivity
    • Virtual Assistant
    • Performing various administrative tasks, including answering emails, answering phone calls, scheduling meetings, and making travel arrangements
    • I was also in charge of the Social Media Marketing
    • Recruitment Specialist
    • Managing the daily running of my call center including sourcing equipment, effective resources, planning and implementing call center strategies
    • Ensuring all relevant communications, records, and data for my agents
    • Handling sourcing of candidates in high-quality or volume environment
    • Recruiting or searching for candidates from different search engines like LinkedIn, Craigslist, Job Street, etc.

    Owner/Manager

    Industry:

    Employment Period:

    September 2019 to March 2023 (42 Months)

    Duties and Responsibilities:

    • Deliver superior service and maximize customer satisfaction
    • Respond efficiently and accurately to customer complaints
    • Regularly review product quality and research new vendors
    • Organize and supervise shifts
    • Appraise staff performance and provide feedback to improve productivity
    • Estimate future needs for goods, kitchen utensils, and cleaning products
    • Ensure compliance with sanitation and safety regulations
    • Manage the restaurantʼs good image and suggest ways to improve it
    • Control operational costs and identify measures to cut waste
    • Create detailed reports on weekly, monthly, and annual revenues and expenses
    • Promote the brand in the local community through word-of-mouth and restaurant events
    • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
    • Train new and current employees on proper customer service practices
    • Implement policies and protocols that will maintain future restaurant operations

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2019 to September 2021 (26 Months)

    Duties and Responsibilities:

    •  Experienced in phone, email, and live chat support plus, experience in Customer Service Sales,
    • Billing collections, and Technical Support.
    •  Strong verbal and written communication and comprehension skills.
    •  A Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office,and Google applications.
    • Can type at least 40 words per minute on chat
    • I have good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
    •  I am resourceful and able to multitask and have high attention to detail.

    Sales Development Representative

    Industry:

    Consulting (Business & Management)

    Employment Period:

    November 2021 to December 2022 (13 Months)

    Duties and Responsibilities:

    • My job revolves around generating and qualifying new and moving them through the sales pipeline, until theyʼre ready to talk to your account Date of birth executives and other sales "closers." This two-step system lets sales reps and account executives focus on closing deals rather than finding new leads, getting past gatekeepers, and Gender other prospecting-related tasks. Female Marital status Equipped with well-researched information about target prospects and your company, SDRs Married build a solid understanding of the industry and sales process to spark meaningful conversations. As a result, I'm spending much of my time reaching out to potential clients through the early stages of the sales funnel, either preparing prospects to speak with a closer or screening their true intention to buy.

    Freelance - Philippines

    Industry:

    Property / Real Estate

    Employment Period:

    July 2022 to March 2012 (123 Months)

    Duties and Responsibilities:

    Real estate appointment setters contact potential customers by phone to explain products, and services and purchase information about properties for sale.
    We use customer information -- for example, name, address, and telephone number  computerized database to initiate cold calls and deliver a scripted sales talk 

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    null

    Graduation Date:

    April 30, 2001

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Support, Appointment Setting, Outbound Calling, Customer Support, Data Entry, Data Encoding, Microsoft, Sales,

    INTERMEDIATE ★★

      Data EntryInbound SalesLead GenerationSocial Media MarketingTechnical Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 15.02, Upload: 41.44
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer (Intel Core i5 Ryzen 5)
    • Processor: Intel Core i5 Ryzen 5
    • Operating System: Windows 11

    All-inclusive Rate: USD $9.49/hr

    Ruby

    Candidate ID: 463055


    ADVANCED

      Lead Generation, Lead Mining, Cold Calling, CRM...

    INTERMEDIATE

      Lead Generation...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.49 per hour or $USD 822.26 per month

    Full Time: $USD 9.49 per hour or $USD 1644.53 per month

    Remote Staff Recruiter Comments

    • Ruby has 10 years of relevant work experience catering to clients in the US. She has 8 years of experience in Sales and 3.5 years of experience doing lead generation with Medical and Real Estate Industries. She has strengthened her capabilities in customer service and sales by supporting the following tasks:
      • lead generation/lead mining
      • lead research 
      • outbound calling
      • appointment setting
      • calendar management
      • B2B and B2C campaign
      • email and chat support
    • She can do 100 leads per week and can successfully place 3-5 confirmed appointments
    • She has experience with Google Suite, Microsoft Office, LinkedIn Sales Navigator, Sales Intel, RingCentral, Zoom Info, and HubSpot
    • She can start immediately.
    Predictive Index Behavioral Profile-  Collaborator
    https://www.predictiveindex.com/reference-profile/collaborator/

    Strongest Behaviors

    • Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
    • Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.

    Behavioral Summary

    Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. Listens non-judgmentally, and can understand many different sides of an issue. Their unselfish and uncritical interest in others is helpful in developing and maintaining personal relationships. Ruby “wears well” in repeated contacts, thinks of others first, and will often put their needs and interests before their own. Driven to help others, including company management, colleagues, direct reports, or customers.

    Employment History

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2013 to March 2015 (14 Months)

    Duties and Responsibilities:

    • Assisting customer queries via chat, emails and calls 
    • Make sure that all inquiries has been addressed appropriately 

    CONSULTANT/EMAIL/CHAT SUPPORT

    Industry:

    Travel / Tourism

    Employment Period:

    April 2017 to May 2018 (13 Months)

    Duties and Responsibilities:

    • Assisting customer via live chat and email 

    OUTBOUND SALES REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2018 to April 2019 (11 Months)

    Duties and Responsibilities:

    • REACHING OUT TO PROSPECT CLIENTS TO OFFER THE FOLLOWING 
      • MERCHANT CASH ADVANCE
      • DURABLE MEDICAL EQUIPMENT (DME)
      • SOLAR PANEL FLAT FEET (FLAT FEE SURCHARGES)

    Cold Caller

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2021 to March 2021 (2 Months)

    Duties and Responsibilities:

    • Doing cold calling with their target industries and companies 
    • Getting successful appointments 

    Sales Development Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2021 to April 2022 (6 Months)

    Duties and Responsibilities:

    • Sales Development Analyst
    • Lead Generation/ Lead MIning (LinkedIn Sales Navigator, Sales Intel, Zoom Info)
    • Research and Insights (LinkedIn, Hubspot)

    TECHNICAL SUPPORT REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2021 to June 2021 (1 Months)

    Duties and Responsibilities:

    • Credit Repair/ Reports and Processing (Credit reports auditor/back office)

    EXECUTIVE ASSISTANT/ ADMIN ASSISTANT/ LEAD MINING

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2021 to August 2022 (8 Months)

    Duties and Responsibilities:

    • Cold Calling
    • Appointment Setting
    • Calendar Scheduling Lead Generation Meeting Scheduler (Zoom/Google Meet)
    • Email Reach outs

    Freelancer

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    March 2023 to June 2023 (3 Months)

    Duties and Responsibilities:

    • Social Media Management (Instagram/Facebook)
    • Email reach outs
    • Cold Calling
    • Graphic Designing via Canva

    Education History


    Skills

    ADVANCED ★★★

      Lead Generation, Lead Mining, Cold Calling, CRM, Outbound Appointment Setting,

    INTERMEDIATE ★★

      Lead Generation

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 29.58, Upload: 63.98
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.39/hr

    Paul

    Candidate ID: 462458


    ADVANCED

      Sales, Customer Service, Email Lead Generation, Email Marketing...

    INTERMEDIATE

      Inbound Sales, Lead Generation, Oracle, Technical Support...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 9.39 per hour or $USD 1626.75 per month

    Remote Staff Recruiter Comments

    • Paul has 20 years of collective experience in customer service and sales and marketing. While waiting for his degree in AB English, he applied to and got hired by a BPO where he started as an agent. Eventually, he got promoted to Supervisor. He progressed and became a Manager in the other companies he's been with. Fast forward to 2017, he was introduced to freelancing and was hired in businesses based in the US and UK. In his employment, he was able to provide his expertise to employers and clients within the financial, IT, and insurance industries where he performed the following:
      • Inbound and outbound sales
      • Content marketing
      • Social media management
      • Lead generation
      • Email marketing
      • Call center management
      • Business development
      • Appointment setting
      • Customer service
      • Telemarketing
    • For lead generation, he utilized LinkedIn Sales Navigator along with other social media platforms such as Facebook and Instagram. 
    • As a leader, he used to manage 10+ team supervisors and more than 150 agents.
    • Paul is proficient with Slack, Zendesk, Zoho, HubSpot, Salesforce, Mailchimp, Mailshake, Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, Teams, Trello), Monday.com, Jira, Apollo.io, and LinkedIn Sales Navigator.
    • He can start immediately and prefers full-time, morning, or mid-shift roles.
    Predictive Index Behavioral Profile - Strategist

    Strongest Behaviors
    • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
    Behavioral Summary

    Paul Martin is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

    Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Paul Martin takes work and responsibilities very seriously and expects others to do the same.


    Employment History

    Call Center Supervisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2002 to February 2005 (27 Months)

    Duties and Responsibilities:

    • Supervised more than 20 representatives in various inbound and outbound campaigns such as customer service, technical support, collections, sales and infomercials, catalog requests and telco projects.
    • Innovated incentive plans and schemes to boost up the morale of reps.
    • Consistent Top Supervisor for customer service campaigns.
    • Started as a customer service representative and became a consistent top seller and up seller as well.
    • Conduct interviews for potential external & internal candidates up to Senior Supervisor level.
    • Handle all promotions, transfers, salary increases requested from the recruitment team and advice the compensation section with the needed feedback for implementation.

    Shift Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2005 to June 2008 (38 Months)

    Duties and Responsibilities:

    • Maximized sales output within the assigned shift for outbound campaigns such as credit card sales, online yellow pages, appointment setting, collections, surveys and VoIP projects.
    • Mentoring and coaching supervisors to achieve respective KPI's.
    • Responsible for service delivery execution including achieving contractual center performance metrics and assisting with monthly budget preparation and managing financial resources.
    • Reports directly to the call center manager.
    • Enacted as Account Coordinator, QA, and as a Trainer.
    • Supervises the hiring process performed by the recruitment team to assure smooth implementation.
    • Cross trained for Dell consumer sales, collections, appointment setting and surveys.

    Call Center Supervisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2008 to December 2010 (30 Months)

    Duties and Responsibilities:

    • Responsible for managing 15 team members in a Telco inbound customer service and technical support account to hit or exceed client metrics and KPI's such as AHT, ACW, CRT, etc.
    • Coaching and motivating the team to achieve and or exceed goals.
    •  Perennial Top Supervisor for T-mobile and was able to promote 2 team members as Coaches.
    • Interacts well with management as well as clients making sure that exceptional customer service is being delivered.

    Call Management Administrator Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2011 to July 2014 (42 Months)

    Duties and Responsibilities:

    • Managed the service desk composed of call management administrators that caters Abu Dhabi, Bahrain, Dubai, Kuwait, Oman and Qatar with regards to their IBM machines and other OEM's.
    • Maintains the CRM (Citrix) for all existing and new clients.
    • Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff.
    • Assure the compliance of requested job vacancies with the budgeted headcount planned.
    • Conduct interviews for potential external & internal candidates.

    Senior Campaign Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2015 to February 2017 (15 Months)

    Duties and Responsibilities:

    • Managing email content and email blasting for various clients.
    • Managing support operations to achieve client goals and metrics.
    • Managing 10+ team leaders & 150+ agents for TKV, traffic data analysis.
    • Maintains set KPI's and reports directly to the Site Director.
    • Oversees overall performance of the campaign.

    Project-Based Contractor

    Industry:

    Employment Period:

    March 2017 to March 2018 (12 Months)

    Duties and Responsibilities:

    • Lead generation and appointment setting for financial accounts.
    • Extract leads over the internet using various sources like Linked In Sales Navigator and other social media platforms.
    • Responds to calls and emails from customers whenever necessary.
    • Telemarketing for surveys and callbacks.

    Account Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2018 to August 2019 (17 Months)

    Duties and Responsibilities:

    • Managing gym membership packages both for new and existing clients.
    • Managing existing clients for retention of membership.
    • Coordinates with the operations and support department to make sure that client goals/targets are being met.
    • Reports directly to Customer Service Manager.

    International Sales Representative

    Industry:

    Computer / Information Technology (Hardware)

    Employment Period:

    January 2020 to September 2020 (8 Months)

    Duties and Responsibilities:

    • Managing international sales for smart locks.
    • Responsible for negotiation and closing of sales.
    • Coordinates with the operations and sales department to make sure that client goals/targets are being met.
    • Reports directly to the International Sales Manager.

    Direct Marketing Associate

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    September 2020 to January 2021 (4 Months)

    Duties and Responsibilities:

    • Prospecting of new clients in supported global regions.
    • Procure information to correctly qualify clients.
    • Set meetings with decision makers.
    • Coordinates set meeting thru the business development managers.
    • Properly document activities and action plans in Oracle NetSuite.

    Team Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2021 to August 2021 (6 Months)

    Duties and Responsibilities:

    • Managing multiple accounts for voice, back office, and email support.
    • Acts as liaison between clients and the management.
    • Reports directly to the Senior Operations Manager.
    • Maintains set KPI's and oversees overall performance on all assigned accounts.
    • Coordinates with the recruitment department for profiling potential new hires.

    Email Marketing Manager

    Industry:

    Employment Period:

    June 2020 to January 1970 (605 Months)

    Duties and Responsibilities:

    ➢ Managing email marketing campaign for research and development tax credits in the US. ➢ Coordinates with the management to achieve goals and metrics. ➢ Reports directly to the CEO. ➢ Setting appointments for qualified clients.

    General Virtual Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    May 2022 to April 2023 (11 Months)

    Duties and Responsibilities:

    • Managing email marketing campaigns thru Mailchimp for sales in commercial/residential projects.
    • Managing social media accounts like LinkedIn, Instagram, YouTube, and Facebook to attract potential clients and advertise property investment opportunities all throughout the UK region.
    • Coordinates with the management to achieve goals and metrics.
    • Gives suggestions on how to improve the marketing channels to increase sales.
    • Reports directly to the COO.

    Email Marketing Manager

    Industry:

    Employment Period:

    June 2020 to April 2023 (34 Months)

    Duties and Responsibilities:

    • Managing email marketing campaigns for research and development tax credits in the US.
    • Coordinates with the management to achieve goals and metrics.
    • Social media management is executed thru LinkedIn, YouTube, and Facebook accounts.
    • Reports directly to the CEO.
    • Setting appointments for qualified clients

    Business Development & Inside Sales Officer

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    March 2018 to August 2020 (29 Months)

    Duties and Responsibilities:

    • Responsible for lead generation, research, appointment setting and sales.
    • Managing existing clients for retention of membership.
    • Web and Mobile App Development. Search Engine Optimization, Online Reputation Management, Social Media Optimization, Lead Generation, Mindshark Reviews, Mindshark Review Management, Marketing Automation, Lead Nurturing, and Managed Enterprise SEO.
    • Coordinates with the operations and support department to make sure that client goals/targets are being met.
    • Reports directly to the Country Manager

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Science

    Graduation Date:

    January 1, 1999

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Linguistics/Languages

    Major:

    English

    Graduation Date:

    January 1, 2003

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Sales, Customer Service, Email Lead Generation, Email Marketing, Marketing, Appointment Setting, Lead Generation, Research,

    INTERMEDIATE ★★

      Inbound SalesLead GenerationOracleTechnical SupportTelemarketing

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14914505294
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.39/hr

    Frederick

    Candidate ID: 453050


    ADVANCED

      Email management, Cold Calling, Appointment Setting, Inbound Sales...

    INTERMEDIATE

      Sales, Outbound Sales, Inbound Sales, Sales Management...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.39 per hour or $USD 813.38 per month

    Full Time: $USD 9.39 per hour or $USD 1626.75 per month

    Remote Staff Recruiter Comments

    Frederick brings with him over 15 years of comprehensive experience across the customer service, sales, and workforce management industries, with the last 5 years fully dedicated to remote work. His background demonstrates a consistent track record in both inbound and outbound communications, sales development, appointment setting, and client engagement within a variety of industries, including financial services, telecommunications, insurance, and property management.

    Notably, Frederick has worked in environments requiring high call volumes, lead generation, and customer issue resolution. His experience with sales tools like Leads Gorilla and platforms like Zendesk further strengthen his technical capabilities in the virtual space. He is accustomed to making up to 50 outbound calls per day, emphasizing both efficiency and endurance in a remote setting.

    Predictive Index Behavioral Profile - Promoter

    Strongest Behaviors

    • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
    • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
    Behavioral Summary

    Frederick is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

    The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

     

    • Frederick has been working for over 14 years in BPO as a Sales/Customer Service Representative.  He had handled insurance, telecommunication, and real estate accounts. He managed US and Canadian clients for 9 years, while Australian clients for 5 years. Frederick has been responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. 

    • His expertise is in the following:

    • Appointment Setting

    • Inbound and Outbound Sales

    • Lead Generation

    • B2B campaign

    • Account Verification

    • Workforce Analysis

    • Property Management

    • Customer Handling

    • Business Analysis

    • Customer Support

  • Adept in using the tools/applications like:

  • SalesForce CRM

  • Blink

  • Bria

  • MS Teams

  • MS Outlook

  • Discord

  • CMS

  • GSuite

  • He can start immediately.


    Predictive Index Behavioral Profile- Promoter

    Strongest Behaviors

    • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
    • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
    • Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.
    Behavioral Summary

    Frederick is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

    The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

     

     

     


  • Employment History

    Client Business Analysts / Workforce Real Time Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2008 to December 2012 (52 Months)

    Duties and Responsibilities:

    Client Business Analyst || August 8 2008 – January 25, 2010
    • Inbound call done
    • Outbound call for leads
    • Activation of new Phones
    • First level troubleshooting of accounts.
    • Upselling – Sells Features and Rate plan Change
    • Checks billing account and usage of phone
    Real Time Analyst || January 26, 2010 – December 13, 2012
    • Send intraday report on an hourly basis
    • Monitors queue and ensure all calls will be handled
    • Communicate with Operations / IT / Directors on times of Outage. Analyze the severity of the issue.
    • Ensure proper skilling will be provided to all agents
    • Answers Attendance Line for agent being absent.
    • Adherence tagging
    • Plotting of Schedules of agent (shift schedules / training / huddle - etc.)

    Workforce Specialists

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2012 to April 2014 (16 Months)

    Duties and Responsibilities:

    •  Send intraday report on an hourly basis
    • Monitors queue and ensure all calls will be handled
    • Communicate with Operations / IT / Directors on times of Outage. Analyze the severity of the issue.
    • Ensure proper skilling will be provided to all agents
    • Answers Attendance Line for agent being absent.
    • Adherence tagging
    • Plotting of Schedules of agent (shift schedules / training / huddle - etc.)

    Financial Advisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2014 to June 2015 (13 Months)

    Duties and Responsibilities:

    • Answers inbound inquiries of customers.
    • Update customers status
    • Transfer customers to the right dept if misrouted to our dept.
    • Sends Envelope / Coupon on customers requests especially for update on their Dependents.
    • Respond to all customers concern

    Workforce Real Time Specialists 1

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2015 to December 2015 (3 Months)

    Duties and Responsibilities:

    • Send intraday report on an hourly basis
    • Monitors queue and ensure all calls will be handled
    • Communicate with Operations / IT / Directors on times of Outage. Analyze the severity of the issue.
    • Ensure proper skilling will be provided to all agents
    • Answers Attendance Line for agent being absent.
    • Adherence tagging / Plotting of Schedules done as well 

    Sales Advisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2016 to December 2016 (11 Months)

    Duties and Responsibilities:

    • Tailor fit customers account to ensure they will be able to get the best service
    • Offer Data, Rate Plan Change
    • Provide billing info

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2017 to December 2017 (6 Months)

    Duties and Responsibilities:

    • Process move requests of the customers
    • Offer VHC Lead
    • Offers Bundling of customers services
    • Providing info on the account as well as updating customers information
    • Check status of Phone / Internet connection and provide information on when the connection date will be processed.

    Inbound Sales (Voice and Chat)

    Industry:

    Government / Defence

    Employment Period:

    December 2017 to July 2022 (54 Months)

    Duties and Responsibilities:

    • Process sales requests of the customers
    • Offer additional services to the customers,
    • Provide better experienced to the customers.
    • Web messaging handling multiple concurrency
    • Handles billing, 1st level troubleshooting
    • Tailor fit plans for customer
    • Outbound call – existing leads

    Education History


    Skills

    ADVANCED ★★★

      Email management, Cold Calling, Appointment Setting, Inbound Sales, Property Management, B2B Calling, Workforce management, Outbound Calling, Inbound Calls, Account Management, Salesforce CRM, Photo Editing, Microsoft Outlook, CMS, Bria,

    INTERMEDIATE ★★

      Sales, Outbound Sales, Inbound SalesSales ManagementTele SalesCorporate SalesSales operations

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/17530409626
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP and ACER (Intel Core i7 and Ryzen 5 7535)
    • Processor: Intel Core i7 and Ryzen 5 7535
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.85/hr

    Nelli

    Candidate ID: 452915


    ADVANCED

      Customer Service, Inbound Sales, Appointment Setting, Lead Generation...

    INTERMEDIATE

      Project Management...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    Nelli brings over 9 years of sales and customer service experience across various industries including telecommunications, finance, publishing, utilities, and education. She is highly skilled in outbound appointment setting, lead generation, Salesforce CRM, and customer service, making her a strong fit for roles that demand communication, persuasion, and pipeline management.

    • Strong focus on outbound calling, CRM usage, objection handling, and appointment setting.
    • Proactively collaborated with sales teams and exceeded quotas.
    • Specialized in lead generation through LinkedIn and Google Chrome.
    • Demonstrated experience in qualifying leads and closing via appointment scheduling.
    • She is familiar with Salesforce and LinkedIn Sales Navigator.
    Key Skills
    • Salesforce CRM (Advanced)
    • Outbound Appointment Setting (Advanced)
    • Inbound/Outbound Sales (Advanced)
    • Customer Service (Advanced)
    • Project Management (Advanced)
    • Lead Generation (Advanced)
    • Calendar Management (Advanced)

    Predictive Index Behavioral Profile - Venturer

    • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
    • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.

    Behavioral Summary

    Nelli is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

    • Nelli has previously worked as a Sales Representative, Appointment Setter, Customer Service Representative and Sales Virtual Assistant. She also got a promotion as an Operations Supervisor and Subject Matter Expert. She has worked in various BPO companies where she catered clients in the US, Switzerland, California, UK and Australia. She has handled accounts in the field of telecommunications, publishing, banking, solar, printing and media company. She is confident in supporting the following tasks:
      • B2B campaign
      • Lead generation
      • Appointment setting
      • Project management
      • Telemarketing
      • Inbound Sales
      • Outbound Sales
    • She is proficient in systems such as Trello, CRM, LinkedIn, and Sales Navigator, Avaya, Ring Central, Cloud Talk
    • Nelli is available to start immediately and she is amenable to working the day or night shift for any part-time or fulltime position.

    Predictive Index Behavioral Profile - Promoter

    Strongest Behaviors:

    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    Behavioral Summary:

    Nelli is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

    The complete extravert; informal and uninhibited in her behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to her to be liked and accepted, and she express herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


    Employment History

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2017 to March 2018 (11 Months)

    Duties and Responsibilities:

    I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts. Additionally, I can recommend phone accessories and devices based on customer needs.

    CUSTOMER SALES REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2014 to February 2017 (30 Months)

    Duties and Responsibilities:

    In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.

    Primary English Teacher

    Industry:

    Education

    Employment Period:

    April 2023 to September 2023 (5 Months)

    Duties and Responsibilities:

    • Teaching basic English Subject for primary kids 
    • Assist the kids for learning curve and go through with their modules 

    SALES & MARKETING CONSULTANT

    Industry:

    Printing / Publishing

    Employment Period:

    May 2018 to January 2020 (19 Months)

    Duties and Responsibilities:

    My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK. I also manage invoicing, billing, project management, and post-production tasks. Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Banking / Financial Services

    Employment Period:

    February 2020 to February 2021 (12 Months)

    Duties and Responsibilities:

    I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA. My role includes handling inbound calls and making outbound calls for payments and collections.

    SALES DEVELOPMENT REPRESENTATIVE

    Industry:

    Utilities / Power

    Employment Period:

    March 2021 to June 2022 (14 Months)

    Duties and Responsibilities:

    My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator. I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures. Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.

    SALES DEVELOPMENT REPRESENTATIVE

    Industry:

    Banking / Financial Services

    Employment Period:

    July 2022 to December 2023 (17 Months)

    Duties and Responsibilities:

    I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks. My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce. Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.

    APPOINTMENT SETTER

    Industry:

    Telecommunication

    Employment Period:

    May 2024 to December 2024 (7 Months)

    Duties and Responsibilities:

    The role involves making outbound calls to businesses using a large lead database. The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments. Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Associate Degree in Financial Accounting

    Graduation Date:

    April 22, 2022

    Located In:

    United States

    License and Certification: :

    Advance English - American Council on the Teaching of Foreign Languages

     


    Skills

    ADVANCED ★★★

      Customer Service, Inbound Sales, Appointment Setting, Lead Generation, Outbound Appointment Setting, Outbound Sales, Project Management, Administrative Support, Calendar Management, Salesforce CRM,

    INTERMEDIATE ★★

      Project Management

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: 100 mbps
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus (AMD Ryzen 3)
    • Processor: AMD Ryzen 3
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    Kirsty

    Candidate ID: 452232


    ADVANCED

      Technical Support, Salesforce CRM, Outbound Sales, B2B Calling...

    INTERMEDIATE

      Technical Support, Salesforce CRM, Microsoft Office...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Kirsty has been working for more than 10 years for various BPO companies. She handled different roles wherein she started as a Customer Care Specialist and then became a Technical Support. She had also catered to US, UK, and Australian clients being a Sales Representative. In addition, she has experience working as a Publishing Consultant wherein she managed professional authors through the publication process, and as an HR Specialist focusing on screening candidates and implementing training and development plans. 
    • Recently, she worked remotely as an HR Manager for a US-based company where her involvement was in general - recruitment, employee relations, compensation and benefits, and training and development. At the same, she was also engaged with Sales - doing lead generation and appointment setting. 
    • Overall, her expertise is in the following:
      • Customer Service
      • Outbound Sales
      • B2B campaign
      • Recruitment
      • Onboarding
      • ESL Teaching
      • Appointment Setting
      • Account Management
    • She is adept in using tools/applications such as Salesforce and Microsoft Office - Word, Powerpoint, Excel, SharePoint, and Outlook.
    • She is available to start immediately.
    Predictive Index Profile - Operator
    https://www.predictiveindex.com/reference-profile/operator/

    Strongest Behaviors
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, Kirsty will work within those standards to ensure repeated successes and high-quality results. She has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

     

     


    Employment History

    Outbound Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2022 to June 2022 (4 Months)

    Duties and Responsibilities:

    • We focuses on securing sales by reaching out to clients through calls, correspondence.
    • They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. covered.
    • We assure all timelines and budgets stay in place and we find the right service providers for the customers.

    Publishing Consultant

    Industry:

    Printing / Publishing

    Employment Period:

    September 2021 to March 2022 (6 Months)

    Duties and Responsibilities:

    • We manages an author’s project through the entire writing, production, and publishing process.
    • We inform, advises, and educates the author every step of the way through their book publishing project so they have a seamless, nodrama experience.
    • We set expectations all through the project, so the author has no surprises.
    • We assure all details are covered.
    • We assure all timelines and budgets stay in place and we find the right service providers for the author.

    Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2021 to August 2021 (6 Months)

    Duties and Responsibilities:

    • We specializes in offering administrative services to clients from a remote location, usually a home office.
    • Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

    English Teacher

    Industry:

    Education

    Employment Period:

    January 2020 to August 2021 (19 Months)

    Duties and Responsibilities:

    • We prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal.
    • We keep track of student progress and customize individualized plans for students with special requirements.

    HR Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2019 to January 2020 (10 Months)

    Duties and Responsibilities:

    • I am responsible of Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages,
    • Administering health and life insurance programs, implementing training and development plans,
    • Updating employee records with new hire information and/or changes in employment status.

    Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2017 to January 2019 (23 Months)

    Duties and Responsibilities:

    • We are responsible for selling a company's products by identifying leads, educating prospects on products through calls, training, and presentations, and aiding about their loans.

    Customer Care Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2010 to February 2011 (6 Months)

    Duties and Responsibilities:

    • We call potential customers, without any prior solicitation.
    • We sell prescriptions for male enhancement.

    Technical Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2012 to January 2017 (51 Months)

    Duties and Responsibilities:

    • We manage, maintain, and repair IT systems.
    • Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software, following up with clients to ensure the problem is resolved.

    Appointment Setter

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2022 to November 2022 (4 Months)

    Duties and Responsibilities:

    • Making outbound calls and answering inbound calls from potential and existing clients, scheduling appointments with clients, cold calling prospects, determining customer interests, emailing customers, keeping accurate records, scheduling consultations between sales staff and prospective clients, and ensuring that important meetings are scheduled for the sales team.

    HR Manager/Lead Scraping

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2022 to March 2023 (4 Months)

    Duties and Responsibilities:

    HR Manager
    I am responsible for Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages, administering health
    and life insurance programs, implementing training and development plans.

    Updating employee records with new hire information and/or changes in employment status.

    I’m in charge of planning, arranging, and managing the hiring of new personnel

    Lead Scraping
    I am in charge of finding new customers for my client’s goods and services and ensuring the commencement of target market interest in a firm. I usually set up appointments and discover potential prospects for the sales team. I look for prospects. and use strategic methods to pique the interest of potential clients to improve future sales.

     

    Education History

    Field of Study:

    Art/Design/Creative Multimedia

    Major:

    Mass

    Graduation Date:

    January 1, 2012

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Technical Support, Salesforce CRM, Outbound Sales, B2B Calling,

    INTERMEDIATE ★★

      Technical SupportSalesforce CRMMicrosoft Office

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 9.50, Upload: 55.33
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: DELL (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    LEBBAEUS

    Candidate ID: 435783


    ADVANCED

      ...

    INTERMEDIATE

      Lead Generation, Outbound Sales, Inbound Sales, Sales...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.90 per hour or $USD 857.81 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    Khitz started working in the BPO in 2012 as a customer and technical support. He then transitioned to remote work where he was exposed to lead generation, and was promoted as Lead Generation Team Lead and eventually, Business Development Manager.

    Achievement: He was able to close 23 sales in a span of half a year in his previous job.

    He is proficient in supporting the following:
    • Customer support
    • Cold Calling
    • Technical support
    • Lead generation
    • Leading and mentoring
    • Business development
    • Contacting potential clients
    • Developing quotes and proposals
    He's been exposed to the following software/applications:
    • MS Excel
    • Zoho
    • Hubspot
    • Oracle
    • LinkedIn
    • Apollo
    • Lusha
    • FB, IG
    He can start immediately.
    He is amenable to work during the day but can consider the night shift too, for either part-time or full-time roles.
     

    Predictive Index Behavioral Profile- Adapter
    https://www.predictiveindex.com/reference-profile/adapter/
     

    Strongest Behaviors

    • Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
    • Fluent, enthusiastic, and comparatively frequent in communication; a motivator who pays attention to others’ points of view.
    • Collaborative; works with and through others. Focused on team cohesion, dynamics, and interpersonal relations.

    Behavioral Summary
    Lebbaeus is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.


    Employment History

    Inside Sales Executive / Administrative Support

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    August 2021 to July 2022 (11 Months)

    Duties and Responsibilities:

    ● Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
    ● Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
    ● Reached out to potential customers via telephone, email and in-person inquiries.
    ● Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
    ● Negotiated, prepared and signed contracts with clients.
    ● Kept meticulous client notes and updated account information in company databases.
    ● Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
    ● Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
    ● Created and drove talent acquisition and job placement strategies to attract diverse candidates.
    ● Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
    ● Promoted increased focus on internal talent mobility and emerging talent across organization.
    ● Established consistent language and methodology for talent discussions, development and succession.
    ● Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
    ● Identified and created recruitment and administrative

    Business Development Associate /Recruiter/Team Lead of Business Development/Admin Sales Support

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    February 2018 to August 2021 (41 Months)

    Duties and Responsibilities:

    Business Development Manager
    March 2021 - August 2021 
    ● Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
    ● Reached out to potential customers via telephone, email and in-person inquiries.
    ● Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
    ● Taught consultative selling techniques to new and existing staff members to build expertise.
    ● Kept meticulous client notes and updated account
    ● Prepared pricing strategies for current customers to enhance sales and increase profitability.
    ● Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
    ● Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
    ● Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
    ● Coordinated activities and projects to plan sales department operations and meet timelines.
    ● Updated accounts and maintained long-term relationships with clients.
    Team Lead of Business Development Associate
    January 2019 - February 2021
    ● Led projects and analyzed data to identify opportunities for improvement.
    ● Carried out day-to-day duties accurately and efficiently.
    ● Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
    ● Demonstrated respect, friendliness and willingness to help wherever needed.
    ● Exceeded goals through effective task prioritization and great work ethic.
    ● Developed and maintained courteous and effective working relationships.
    ● Drove operational improvements which resulted in savings and improved profit margins.
    ● Improved operations through consistent hard work and dedication

    Business Development Associate / Recruiter
    February 2018 - January 2019
    ● Planned marketing initiatives and leveraged referral networks to promote business development.
    ● Boosted revenue by bringing in and cementing
    ● relationships with new clients and optimizing servicing of existing customer accounts.
    ● Communicated with local organizations to build networks and develop leads. ● Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
    ● Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
    ● Enhanced customer experience using all omnichannel offerings.
    ● Met with current clients to assess needs and develop improvement plans.
    ● Arranged potential client contacts, cultivated relationships and followed through all service needs.
    ● Coordinated with IT team leaders to forecast hiring needs and department goals.
    ● Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
    ● Onboarded new hires and set up training.
    ● Sourced and selected applicants for technical positions within company.
    ● Referred candidate resumes to customer account managers for evaluation and submission.
    ● Interviewed candidates using different interview methods and approaches.
    ● Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders

    Senior Executive Services/ Admin Support

    Industry:

    Property / Real Estate

    Employment Period:

    July 2023 to April 2024 (8 Months)

    Duties and Responsibilities:

    Handle general administrative tasks such as answering phone calls, responding to emails, and managing correspondence. Coordinate and schedule meetings, appointments, and travel arrangements for senior executives and staff members. Prepare reports, presentations, and other documentation for meetings and presentations.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Science

    Graduation Date:

    April 5, 2010

    Located In:

    Philippines

    License and Certification: :

    Computer Hardware Servicing II


    Skills

    ADVANCED ★★★

    INTERMEDIATE ★★

      Lead GenerationOutbound SalesInbound SalesSalesSales Promotion

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Ryzen 5 (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Rowena

    Candidate ID: 433312


    ADVANCED

      Business Development, B2B Lead Generation, B2B Telemarketing, Lead Mining...

    INTERMEDIATE

      Business Analysis, Zoho CRM, Customer Handling, Customer Service Management...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Remote Staff Recruiter Comments

    • Gwen took up Accountancy in college. She has over 10 years of work experience mostly within BPO industries catering clients from the US, UK, and Australia, where she handled a number of campaigns such as energy, travel, and food.
    • Her expertise are in the following:
      • Telemarketing
      • Business Development
      • B2B Lead Generation 
      • Appointment Setting
      • Customer Service
      • Social Media Management
    • She's also skilled in doing inbound and outbound calls, cold calling, and upselling.
    • On average, she can set 2 valid appointments each day!
    • Gwen uses applications and tools like HubSpot, Zoho, LinkedIn Sales Navigator, Calendly, Google Workspace, Zoom Info, Zoom Engage, Apollo.io, Lucia, and social media platforms (Facebook and Instagram).
    • One of her biggest accomplishment is that she was able to build sales strategy and do audit for sales call to better streamline their workflow and process 
    • She is amenable to start immediately for part-time or full-time roles.
    Predictive Index Behavioral Profile- Adapter

    Strongest Behaviors
    • A relatively private individual, it takes Rowena some extra time to connect to and trust new people. Serious and reserved.
    • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
    • Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.
    Behavioral Summary

    This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

    Rowena is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

    Employment History

    Customer Service Sales Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2015 to August 2017 (31 Months)

    Duties and Responsibilities:

    • Minimovers Acct.
    • Inbound Residential
    • Provide good customer service and accurate information to the customer.
    • Tracking and Booking services
    • Upsell additional products (Boxes and tapes)

    Customer Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2013 to December 2014 (13 Months)

    Duties and Responsibilities:

    • Outbound B2C ( Cold Calling )
    • Selling healthy meals around Australia
    • Building Rapport to the customer
    • Asking credit card details and gaining trust to the customer.
    • Putting accurate information to the database
    • Making sure to follow the proper call guidelines.

    Customer Service Representative /TeleSales

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2001 to September 2013 (147 Months)

    Duties and Responsibilities:

    • Handled infomercial accounts and sales acct
    • LOB : Inbound and Outbound B2C
    • Quality Analyst / Verifier
    • Good Training ground ( Sales)
    • Certified Customer Sales Representative ( Training , Sales Award Completion and Certification)

    Business Development Consultant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2018 to August 2020 (31 Months)

    Duties and Responsibilities:

    • We are here to listen, provide solutions to your problems and pains and to help you achieve your aspirations.
    • we scale up and scale down seamlessly.
    • We integrate local and remote teams and rapidly deploy solutions.
    • Solutions that reduce time to market, eliminate costs, drive productivity and provide environments for experimenting with machine learning and AI

    Lead Generation Specialist/ Waterman Receivables

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2020 to November 2021 (15 Months)

    Duties and Responsibilities:

    • Team recruitment and supervision. Should be able to effectively recruit, coach and supervise their own team of sales coordinators and ensure productivity
    • Place outbound calls, particularly to companies in English-speaking countries such as Australia and the US to set appointments for online presentations or calls
    • Proper encoding/updating of lead details into CRM database, including notes of telephone calls
    • Lead Research 

    Executive Specialist 2

    Industry:

    Travel / Tourism

    Employment Period:

    November 2021 to February 2022 (3 Months)

    Duties and Responsibilities:

    • Outbound cold calling
    • Consummate aspirants should have proven Global Distribution System (GDS) experience, excellent customer service skills and confirmed successful Sales record.
    • highly trained and experienced cruise/travel consultants who intimately understand the needs and desires of both novice and experienced cruisers and vacationers.
    • Hit the Target quota

    Business Development Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2022 to July 2022 (5 Months)

    Duties and Responsibilities:

    • Qualify leads from marketing campaigns as sales opportunities
    • Contact potential clients through cold calls and emails
    • Present our company to potential clients
    • Identify client needs and suggest appropriate products/services
    • Customize product solutions to increase customer satisfaction
    • Build long-term trusting relationships with clients
    • Proactively seek new business opportunities in the market (weekly/monthly/quarterly) sales results

    Business Development Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2023 to September 2023 (4 Months)

    Duties and Responsibilities:

    • Outbound Calls around Australia
    • Offering energy plans to deliver the lowest price renewable power solution for businesses, and supporting them transition to 100% renewable power

    Telemarketer + Lead Generator

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    May 2024 to June 2024 (1 Months)

    Duties and Responsibilities:

    • Research potential industry and generate leads according to our selection criteria.
    • Conduct thorough research on identified leads to determine their suitability.
    • Initiate contact with potential leads through outbound calls, emails, social media messages, and other communication channels.
    • Attempt to contact prospective clients who you have been unable to contact.
    • Maintain accurate records of all communications.
    • Analyze and report on lead generation metrics to track progress and identify areas for improvement.
    • Stay up-to-date with industry trends and best practices for lead generation.
    • Overall become the responsible person for generating new business opportunities by setting up appointments with potential clients.

    Sales and Marketing Specialist

    Industry:

    Employment Period:

    July 2024 to January 1970 (654 Months)

    Duties and Responsibilities:


    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accountancy

    Graduation Date:

    January 1, 2019

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Business Development, B2B Lead Generation, B2B Telemarketing, Lead Mining, Google Apps, LinkedIn Lead Generation, Sales, Market Research,

    INTERMEDIATE ★★

      Business Analysis, Zoho CRM, Customer HandlingCustomer Service ManagementCollectionsAppointment SettingMicrosoft

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: Download: 5.71, Upload: 26.67
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: AOC (Intel(R) Core(TM) i5-9400 CPU @2.9GHz)
    • Processor: Intel(R) Core(TM) i5-9400 CPU @2.9GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Michelle

    Candidate ID: 431983


    ADVANCED

      Social Media Management, Community development, Social Media Marketing, Social Media...

    INTERMEDIATE

      Appointment Setting...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    US Pacific Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.36 per hour or $USD 724.50 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    Michelle Bernice Garcia has a robust background in social media management and marketing, with significant experience in project management, graphic design, and administrative tasks. Her proficiency with various tools and readiness to start immediately make her a strong candidate for roles in marketing and social media management.

    Evaluation Comments:

    • Michelle has a diverse background in social media management, tech support, and tutorial services.

    • She has experience in multiple industries and is capable of handling a wide range of tasks from community management to video editing.

    • She is knowledgeable in various tools and is ready to start immediately.

    Key Strengths:

    • Social Media Management: Advanced skills in managing and marketing on social media platforms.

    • Project Management: Proficient in planning, executing, and managing projects.

    • Graphic Design: Skilled in creating visual content for various platforms.

    • Administrative Support: Strong administrative skills including appointment setting and general admin tasks.

    • Training and Development: Experienced in coaching and training.

    Technical Expertise:

    • Tools: Canva, Google Suite, MS Apps, Vegas Pro, Adobe Premiere, Asana, Trello, Buffer, Hootsuite, ClickUp

    Strongest behaviors:

    Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.

    Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.

    Summary:

    Michelle Bernice is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

    Her drive is purposeful, directed at getting things done quickly. She is an individual who responds positively and actively to challenges and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

    • Bernz started her professional career in tutorial services in 2008.
    • She also had her career as a tech support in Xbox in a BPO set-up.
    • She then ventured into social media management and marketing for 4 years. She has worked with several industries on telecommunication, BPO and hospitality.
    • She is able to perform the following tasks:
      • Community Management
      • Social Media Management
      • Social Media Marketing
      • Graphic Design
      • Email Marketing
      • Project Management
      • Video Editing
      • Appointment Setting
      • Admin Tasks
    • She is knowledgeable on the following tools:
      • Canva
      • Google Suite
      • MS Apps
      • Vegas Pro
      • Adobe Premiere
      • Asana
      • Trello
      • Buffer
      • Hootsuit
      • ClickUp
    • She is ready to start immediately.

    Employment History

    Social Media Strategist

    Industry:

    Hotel / Hospitality

    Employment Period:

    July 2022 to May 2023 (9 Months)

    Duties and Responsibilities:

    • Head of Social Media Manager 
    • Strategy for social media campaigns 
    • Do content writings 
    • Producing graphics for the content 
    • Developing content strategy 

    Social Media Manager

    Industry:

    Employment Period:

    January 2020 to May 2021 (16 Months)

    Duties and Responsibilities:

    • Owning social media strategy, and developing and producing visual storytelling across all social channels.
    • Plan and implement organic social media strategies in support of the brand and business goals, driving revenue, awareness, engagement, and traffic. 
    • Own development of monthly content calendars designed to increase the restaurant's audiences and drive product awareness. 
    • Oversee asset creation and lead photoshoots for social channels. Expected: 1-2 photoshoots per month.
    • Oversee social editorial calendar and posting, maintaining visual and conceptual consistency and taking into account restaurant brands’ objectives; strategize ongoing content themes, including the look and feel, to foster and grow brands’ social presence. 
    • Spearhead and execute live-capture strategy and storytelling, both photo and video.
    • Capture social media content and produce on-the-fly content (visual and copy) for live events.
    • Write all social media captions across channels, create Instagram Stories, and spearhead trials and strategies on new social media platforms like Tiktok.
    • Research competitive landscape to identify seasonal trends, strategic initiatives, best practices, and social innovation
    • Monitor and analyze social trends & metrics to propose effective strategies for growth; provide ongoing performance reports.
    • Identify brand-right influencers, develop relationships, and manage ongoing paid influencer campaigns and activations.
    • Contribute to cross-functional initiatives, including campaign development, new store openings, events, and more. 

    Appointment Setter

    Industry:

    Consulting (Business & Management)

    Employment Period:

    February 2015 to May 2016 (15 Months)

    Duties and Responsibilities:

    1. I field basic questions and concerns about the products and services. 2. I schedule consultations between the prospective client and a Sales Representative. 3. I keep a detailed log of calls, including those which were not answered. 4. I attempt to contact prospective clients who you have been unable to contact.

    Social Media Specialist

    Industry:

    Entertainment / Media

    Employment Period:

    August 2018 to June 2019 (9 Months)

    Duties and Responsibilities:

    I use posts, comments, and replies to engage with their audience and develop a relatable company voice. I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions. I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships. In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

    General Virtual Assistant

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    January 2018 to September 2018 (8 Months)

    Duties and Responsibilities:

    I screen all visitors and determine what level of support they need while offering polite, professional customer service. I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation. I train other administrative staff on company policies and marketing practices. I also tapped my marketing skills as a social media manager and community builder.

    Executive Assistant

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    October 2018 to June 2019 (7 Months)

    Duties and Responsibilities:

    My job as a general virtual assistant developed into an executive assistant. I screen all visitors and determine what level of support they need while offering polite, professional customer service. I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation. I train other administrative staff on company policies and marketing practices. I also tapped my marketing skills as a social media manager and community builder. I use posts, comments, and replies to engage with their audience and develop a relatable company voice. I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions. I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships. In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

    Education History

    Field of Study:

    Agriculture/Aquaculture/Forestry

    Major:

    Forestry and Natural Resources Governance

    Graduation Date:

    October 22, 2009

    Located In:

    Philippines

    License and Certification: :

    • International Homeschool Speaker 2018, 2019
    • CEO, Founder of STPH
    • Co-Found


    Skills

    ADVANCED ★★★

      Social Media Management, Community development, Social Media Marketing, Social Media, Graphic Design, Pinterest Marketing, Facebook Ads, Administrative Skills, Administrative Support, Project Management, Project Planning, Project Support, Training and Development, Coaching, Speaking Skills,

    INTERMEDIATE ★★

      Appointment Setting

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Arvin

    Candidate ID: 423953


    ADVANCED

      Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support...

    INTERMEDIATE

      Data Entry, Social Media Management, Salesforce CRM, Microsoft Office...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • Ben has been working since 2010 in different industries mostly in the BPO industry. He was a Customer Service Support Representative, Data Specialist, Sales Development Representative, Virtual Assistant, and Customer Support Operator.
    • He was previously promoted to Team Leader and supervised a team.
    • He is competent in providing support to the following:
      • Customer Service - calls, email and chat
      • Email Management
      • Appointment Setting
      • Lead Generation
      • Telemarketing
      • Data Management
      • Management roles (e.g. Team Leader)
      • Administrative tasks
    • He is proficient in using the following tools:
      • Amdocs
      • Salesforce
      • Google Spreadsheets
      • LinkedIn Sales Navigator
      • Avaya Phone System
      • Jira
      • Trello
      • Zenoti
      • Slack
      • MS Office
    • He is available to start by April 22 as he is currently working full-time.
    Predictive Index Behavioral Profile - Operator

    Strongest Behaviors
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    Behavioral Summary
    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, Arvin will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. 

    Employment History

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2010 to June 2011 (7 Months)

    Duties and Responsibilities:

    • Provide clear and concise solutions/ instructions to customers

    Technical/Customer Service Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2011 to November 2014 (40 Months)

    Duties and Responsibilities:

    • Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
    • Knowledge in handling billing and other general concerns of the customers.
    • Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.

    Team Leader

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2014 to September 2017 (33 Months)

    Duties and Responsibilities:

    • With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
    • Ensure that employees follow the company’s policies and procedures
    • Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
    • Handle Escalations

    Data Specialist

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    October 2017 to February 2019 (15 Months)

    Duties and Responsibilities:

    • Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.

    Sales Development Representative

    Industry:

    Law / Legal

    Employment Period:

    February 2019 to September 2020 (19 Months)

    Duties and Responsibilities:

    • Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
    • Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
    • Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
    • Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

    Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2020 to July 2022 (21 Months)

    Duties and Responsibilities:

    • Social Media Manager
    • Customer Service
    • Admin Tasks
    • Lead Generation

    Customer Support Operator

    Industry:

    Sports

    Employment Period:

    November 2022 to July 2024 (20 Months)

    Duties and Responsibilities:

    November 2022 - present
    • Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
    • Communicate with clients, answering questions and solving issues where required
    • Help improve the GRID product suite based on customer feedback and defects you’ve identified
    • Record data quality issues and process issues
    • Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
    • Expand on game and GRID product knowledge to improve our service quality
    • Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers

     

    Customer Support Operator

    Industry:

    Employment Period:

    November 2022 to November 2024 (24 Months)

    Duties and Responsibilities:

    Delivered exceptional customer support via email and live chat platforms (Slack, Skype, Discord, Teams), ensuring high customer satisfaction and swift issue resolution. Collaborated with organizers to optimize data collection and ensure accurate event content. Enhanced product offerings by integrating customer feedback into development cycles. Documented and analyzed data quality issues for process improvement.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    May 2, 2008

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Technology

    Graduation Date:

    January 1, 2008

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support, Customer Support, Customer Service,

    INTERMEDIATE ★★

      Data EntrySocial Media ManagementSalesforce CRMMicrosoft OfficeGoogle Docs

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/10767299994
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer (Intel Core i5-1035G1)
    • Processor: Intel Core i5-1035G1
    • Operating System: Windows 11

    All-inclusive Rate: USD $16.05/hr

    Prince

    Candidate ID: 422834


    ADVANCED

      Appointment Setting, Lead Generation, Outbound Calling, Cold Calling...

    INTERMEDIATE

      Email management, Calendar Management, Time Management, Web Service Development...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 14.00 per hour or $USD 1213.31 per month

    Remote Staff Recruiter Comments

    • Prince Nel has more than 10 years of work experience in various fields. He worked in several BPOs, Sales and Recruitment Industries. Prince is proficient in the following skills:
      • B2B
      • Customer Support
      • Inbound and Outbound Sales
      • Lead Generation
      • Appointment Setting
      • Recruitment
      • Boolean Search
    • He is using the following tools:
      • Seamless.io
      • MS Dynamics
      • CRM
      • Sales Force
      • Zoom info
    • He can start ASAP for any part-time position.
     

    Predictive Index Behavioral Profile - Altruist

    predictiveindex.com/reference-profile/altruist/

    Strongest Behaviors

    • Drive to protect the company against risk by doing things in general accordance with established standards.
    • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
    • Detail-oriented and helpful; works comfortably as part of a team and often checks work.
    • Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Prince Nel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Prince Nel gets along easily with a wide variety of people.


    Employment History

    Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2013 to May 2014 (8 Months)

    Duties and Responsibilities:

    • Answered Inbound Calls and booked hotel, flight, and car reservations

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2013 to May 2014 (8 Months)

    Duties and Responsibilities:

    • Responsible for assisting customers in processing their payment and sending them their ebill
    • Assisted Customers with refund requests when needed and escalated disputes in their bill to my Manager or team lead
    • Upsell customers with our plans that fit their monthly usage and budget
    • Educate customers regarding their usage and the charges in their bill
    • Assisted customers in troubleshooting their handsets
    • Created Job Orders for Internet service connections for Boutique businesses in Australia.

    Tech Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2014 to January 2015 (8 Months)

    Duties and Responsibilities:

    • Responsible for addressing and troubleshooting customers' concerns with their Windows PC/Laptop
    • Assisted customers in updating their Windows Software
    • Identified and reported bugs from the Windows software update to Microsoft Software Engineers
    • I contributed 90% Customer Satisfaction Rate consistently  to our team

    Tech Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2015 to October 2016 (20 Months)

    Duties and Responsibilities:

    • Responsible for addressing and troubleshooting customers' concerns with their Play Store account
    • Assisted customers with refund requests and account recovery when needed
    • Identified and reported bugs from the Play Store App to the play store developer.
    • I contributed 90% Customer Satisfaction Rate consistently  in our team.

    Manager, Acquisitions and Partnerships

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2021 to August 2021 (1 Months)

    Duties and Responsibilities:

    • Responsible for Account Management and Client Engagement
    • Developed and implemented more strategic and measurable department KPIs
    • Responsible for lead generation
    • Managed and mentored team of 10 full-time sales representative

    Executive Recruiter

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    July 2021 to October 2022 (14 Months)

    Duties and Responsibilities:

    • Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
    • Reach out to passive candidates and schedule Interviews with my Managing Director or Sr. Recruiter.
    • Served as a liaison between Sales and Recruitment
    • Conduct Interviews for Sr. Level Executive and Support roles
    • Do write ups for candidates and submit them to the client
    • Shortlist candidates and Input them in the CRM

    Project Manager, Sales and Marketing

    Industry:

    Retail / Merchandise

    Employment Period:

    December 2016 to December 2019 (36 Months)

    Duties and Responsibilities:

    • Led and implemented Sales and Marketing Initiatives and projects
    • Responsible for Administrative task such as Record Keeping, Bookkeeping and Customer Relations Management
    • Served as a liaison between Sales, Marketing, Suppliers, Customers and Investors
    • Responsible for the entire project management cycle, from Initiating and planning to executing and closing the process
    • Negotiated and Purchased items from big box retailers
    • Responsible for web development and partnership with eCommerce platforms in the Philippines such as Lazada and Shopee.
    • Created strategic Proposal to potential investors

    Executive Recruiter

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    December 2020 to May 2021 (5 Months)

    Duties and Responsibilities:

    • Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
    • Reach out to passive candidates
    • Served as a liaison between Sales and Recruitment
    • Conduct Interviews for Senior Level Executive and Support roles
    • Do write-ups for candidates and submit them to the client
    • Shortlist candidates and Input them in the CRM

    Sales Account Executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2020 to June 2021 (16 Months)

    Duties and Responsibilities:

    • Performed Outbound Sales, Appointment Setting, Lead Generation and Social Selling
    • Responsible for Account Management and Client Engagement
    • Updated and Input the Client information in the CRM
    • Conducted Discovery Call and send proposal to Qualified Clients
    • Conducted Research and Prospecting to find new clients and fill our sales pipeline.
    • Championed our services to clients and closed 5 accounts within 12 months.

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accounting

    Graduation Date:

    October 30, 2011

    Located In:

    Philippines

    License and Certification: :

    In this course, I did immersion in full cycle accountin

    Field of Study:

    Economics

    Major:

    Graduation Date:

    January 2, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Appointment Setting, Lead Generation, Outbound Calling, Cold Calling, LinkedIn Marketing, LinkedIn Lead Generation, Facebook Ads, Social Media Marketing, Facebook Marketing, Analytical Skills, Problem solving, Presentations, CRM, VoIP, Recruiting, Executive search, Project Planning, Consultative Selling, B2B Lead Generation, B2B Marketing, B2B Telemarketing, Sourcing, Managerial Skills,

    INTERMEDIATE ★★

      Email managementCalendar ManagementTime ManagementWeb Service DevelopmentAdministration

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15015444887
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: System Model HP Laptop 15s-eq3xxx (AMD Ryzen 5 5625U with Radeon Graphics, 2301 Mhz, 6 Core(s), 12 Logical Processor(s))
    • Processor: AMD Ryzen 5 5625U with Radeon Graphics, 2301 Mhz, 6 Core(s), 12 Logical Processor(s)
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    Jamillah

    Candidate ID: 399422


    ADVANCED

      Customer Service, Customer Support, Appointment Setting, Outbound Appointment Setting...

    INTERMEDIATE

      ...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 5.80 per hour or $USD 502.32 per month

    Remote Staff Recruiter Comments

    • Jamillah is experienced in both customer service and appointment setting roles
    • She worked for a BPO company providing support to customers in the United States
    • Answered inquiries from customers regarding their mobile plan as well as assist in billing concerns
    • Processed payments, account changes and orders
    • She also worked as an email support agent answering inquiries from clients via email
    • She also has experience as an appointment setter, contacting potential clients interested to sell their property and schedule them for a meeting with the client
    • She is open for part-time positions and is available to start 2-weeks after getting hired

    Predictive Index Behavioral Profile - Operator

    Strongest Behaviors:

    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Methodical, steady, and even-paced; loses productivity when interrupted.
    Behavioral Summary:

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Jamillah Zaara has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If she is responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she’ll expect that the process be followed consistently.

    Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Jamillah Zaara will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


    Employment History

    VIRTUAL ASSISTANT

    Industry:

    Property / Real Estate

    Employment Period:

    March 2020 to November 2020 (8 Months)

    Duties and Responsibilities:

    • Manage client database.
    • Schedule appointments.
    • Respond to customer inquiries and requests
    • Tools Used:
      • FollowupBoss
      • RealGeeks
      • Zillow/Premiere Agent Inbox
      • Opcity Broker Portal Mobile App
      • Realtor.com
      • GNIAR MLS

    LEAD GENERATION MANAGER

    Industry:

    Property / Real Estate

    Employment Period:

    August 2019 to March 2021 (19 Months)

    Duties and Responsibilities:

    • Prospect and conduct lead generation activities for new listing appointments.
    • Manage all leads in contact database system, set and complete tasks in the system, and track all client communications
    • Tools used for work:
      • RESIMPLI
      • Smarter Contacts
      • Google Suite
      • Slack 

    COLD CALLER

    Industry:

    Property / Real Estate

    Employment Period:

    February 2019 to August 2019 (5 Months)

    Duties and Responsibilities:

    • Placing outbound phone calls to potential leads-
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Call potential customers by following calling list provided by supervisors.
    • Answer any questions that the potential customer asks to the best of ability
    • Tools used for Work:
      • Zencall
      • Podio

    EMAIL SUPPORT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2018 to February 2019 (12 Months)

    Duties and Responsibilities:

    • Answered all emails received by clients and resolved their queries and complaints about a daily basis ·
    • Read e-mails and sort them according to priority ·
    • Ensured that all the e-mail communication activities are performed in accordance with the company policies
    • Tools used for work:
      • Zendesk
      • Slack
      • Google Suite

    CUSTOMER SERVICE REPRENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2015 to January 2018 (36 Months)

    Duties and Responsibilities:

    • Assist and answers customer queries.
    • Assist customers with their billing concerns
    • Process Payments, Account Changes,
    • Service Plan Changes, Upgrades, and Downgrades
    • Assist customers in processing online orders, shipping and tracking of new and replacement devices
    • Provide basic troubleshooting steps.
    • Tools Used: CRM

    Education History

    Field of Study:

    Dentistry

    Major:

    Graduation Date:

    January 7, 2002

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Nursing

    Major:

    Graduation Date:

    April 9, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Appointment Setting, Outbound Appointment Setting, Cold Calling,

    INTERMEDIATE ★★


    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Gigabyte (Intel Core i5-9400)
    • Processor: Intel Core i5-9400
    • Operating System: Windows 10

    All-inclusive Rate: USD $10.41/hr

    Edward

    Candidate ID: 398184


    ADVANCED

      Lead Generation, Data Mining, Web Scraping, Internet Research...

    INTERMEDIATE

      ...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 10.41 per hour or $USD 1804.50 per month

    Remote Staff Recruiter Comments

    A seasoned professional with over ten years of experience in customer service, lead generation, and administrative assistant roles

    Edward worked for a BPO company as a subject matter expert providing support to customers who need assistance with their payments and updating delinquent accounts

    He also did customer service support for a large online store in the US, assisting customers with their orders

    Tracked packages and processed replacements and refunds

    He also worked as a virtual assistant doing lead generation and data gathering

    Searched for potential leads online and set up appointments with manager

    Did data mining and web research and added the information in to the client CRM (Salesforce)

    Responded to tickets and queries over the phone or email

    He also did some basic invoicing using Xero

    Other tools he has used include Hubspot, seamless.ai and zoominfo,

    He is open for both part-time and full-time positions and is available to start immediately


    Predictive Index Behavioral Profile- Guardian

    Strongest Behaviors
     

    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.



    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Edward Al will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    EXECUTIVE ASSISTANT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2020 to January 2022 (24 Months)

    Duties and Responsibilities:

    • Lead generation, data entry, data mining, research using different tools and websites,
    • Record files using MS Excel 
    • Sending reports and data,
    • Emails and Marketing Analyst using CRM like Hubspot, Salesforce, seamless.ai and zoominfo, H.R Admin.
    • Task and creating Proposals and Invoices.

    MID LEVEL LEAD GENERATION SPECIALIST

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2018 to November 2019 (19 Months)

    Duties and Responsibilities:

    • Lead generation,
    • Data entry,
    • Data mining,
    • Research using different tools and websites,
    • Record files using MS Excel
    • Sending reports and data, emails.

    EXECUTIVE ASSISTANT

    Industry:

    Employment Period:

    March 2016 to June 2016 (3 Months)

    Duties and Responsibilities:

    Handles Lead Generation, data Entry, data mining, researching, Emails, Upload files Company CRM, Invoice (XERO), Cold calling, Appointment setting, setup video Call using Xoom and admin tasks. Doing and sending proposals

    TECHNICAL REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2013 to December 2015 (29 Months)

    Duties and Responsibilities:

    • Handles software and firmware issue for Microsoft Surface Device,
    • Inquiries and assistance in upgrading OS,
    • Troubleshooting different problems with the device.
    • Technical assistance for the Microsoft Offices.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2012 to March 2013 (10 Months)

    Duties and Responsibilities:

    • Order and delivery inquiries, package tracking,
    • Items sold online inquiries, process replacements and refunds.

    SENIOR REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2007 to February 2012 (50 Months)

    Duties and Responsibilities:

    • Setting up payment arrangements,
    • Processing payments,
    • Restoration of phone line and delinquent accounts

    Customer Representative

    Industry:

    Employment Period:

    January 2012 to January 2013 (12 Months)

    Duties and Responsibilities:

    Creativity (Amazon) Package tracking, Items sold online Order and Delivery Inquiries, General Inquiries, process replacements, and Refunds.

    TECHNICAL REPRESENTATIVE For MICROSOFT

    Industry:

    Employment Period:

    January 2013 to January 2017 (48 Months)

    Duties and Responsibilities:

    Skills (SURFACE Device) Handles software and firmware issues for Microsoft Surface Device Project Management Inquiries and assistance in upgrading OS Troubleshooting different problems with the device. Technical assistance for the Microsoft Offices. Problem-Solving

    Subject Matter Expert SME Sprint

    Industry:

    Employment Period:

    January 2007 to January 2012 (60 Months)

    Duties and Responsibilities:

    Setting up payment arrangements, Processing payments, and restoring the phone line. Activation Upselling

    SPECIALIST METROPCS

    Industry:

    Employment Period:

    January 2017 to January 2018 (12 Months)

    Duties and Responsibilities:

    Setting up payment arrangements, Processing payments, and restoring the phone line. https://www.linkedin.com/in/edward0716/ Activation Upselling edwardal.munoz0716@gmail.com

    MID Level Lead Generation Specialist

    Industry:

    Employment Period:

    January 2017 to January 2020 (36 Months)

    Duties and Responsibilities:

    Lead generation, data entry, data mining, research using different tools and websites, recording Excel files, and sending reports and data, emails, and Marketing analysis using Hubspot.

    Executive Assistant Services

    Industry:

    Employment Period:

    January 2020 to January 2023 (36 Months)

    Duties and Responsibilities:

    Executive Assistant includes; Lead generation, data entry, data mining, Research using different tools and websites, recording files using Excel Sending reports and data, emails, and Marketing analysis using CRM like Hubspot, Salesforce, seamless.ai, ZoomInfo, H.R Admin. Task and Creating Proposals and Invoices. Collaborate with other development ● Infinite Energy (Freelance)

    Business Development and Research Manager

    Industry:

    Employment Period:

    January 2022 to January 2024 (24 Months)

    Duties and Responsibilities:

    • Calendar management: Organizing and managing the executive's schedule, including setting up meetings, appointments, and events. • Data Entry: Strong in Data Entry tasks • Meeting coordination: Scheduling, preparing for, and attending meetings. This includes creating and distributing agendas, taking minutes, and following up on action items to ensure deadlines are met. • Travel arrangements: Booking and coordinating travel arrangements, including flights, accommodation, and ground transportation, for the executive and sometimes for visiting clients or partners. • Documentation and reporting: Managing, organizing, and maintaining important documents, files, and records. You may also be responsible for compiling and formatting materials for presentations or reports. • Project support: Assisting with various projects by gathering data and preparing reports or presentations as needed. You may also be involved in coordinating project timelines and ensuring tasks are on track. • Relationship management: Building and maintaining positive relationships with clients, partners, and key stakeholders. • Office administration: Assisting with general administrative tasks. • Ad hoc tasks aligned with those mentioned above. Leadership

    Technical Support Representative

    Industry:

    Employment Period:

    January 2007 to December 2012 (71 Months)

    Duties and Responsibilities:

    Jan 2007- Dec 2012 Setting up payment and arrangements, Processing payments and Restoration of the phoneline. Activation and Upselling Technical Support Representative

    Senior Customer Service Representative

    Industry:

    Employment Period:

    January 2013 to December 2017 (59 Months)

    Duties and Responsibilities:

    Jan 2013- Dec 2017 Handles software and firmware issues for Microsoft Surface Device Provides inquiries and assistance in upgrading OS. Technical assistance for the Microsoft Offices. Senior Customer Service Representative (Amazon)

    CSR Specialist

    Industry:

    Employment Period:

    January 2017 to December 2018 (23 Months)

    Duties and Responsibilities:

    MID Level Lead Generation Specialist

    Industry:

    Employment Period:

    January 2017 to December 2020 (47 Months)

    Duties and Responsibilities:

    Lead generation Data Entry Management Research management by using CRM tools such as Hubspot, Salesforce, seamless.ai, ZoomInfo and other HR Admin tasks Creating Proposals and presentations.

    Virtual Executive Assistant Freelancer

    Industry:

    Employment Period:

    January 2022 to March 2024 (26 Months)

    Duties and Responsibilities:

    Managed the CEO's calendar and travel arrangements, ensuring all meetings and events were scheduled efficiently and effectively. Managing email management Manage client reporting and Research CRM Management, Training and Documentation Module Creation and Lead Generation. Collaborate with other developmen teams.

    Education History

    Field of Study:

    Nursing

    Major:

    Graduation Date:

    April 10, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Lead Generation, Data Mining, Web Scraping, Internet Research, Administrative Support, Virtual Assistant Skills, Customer Service, Salesforce CRM,

    INTERMEDIATE ★★


    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 6.14, Upload: 8.58
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: FUJITSU (Intel Core i7)
    • Processor: Intel Core i7
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.90/hr

    Bernadette

    Candidate ID: 384577


    ADVANCED

      Customer Service, Customer Support, Customer Handling, Customer Experience...

    INTERMEDIATE

      Social Media Management, Social Media Marketing, Graphics, Video Editing...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.90 per hour or $USD 857.81 per month

    Remote Staff Recruiter Comments

    Evaluation Comment

    • Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:

    • Phone and email handling
    • Technical Support
    • Customer Handling
  • She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:

  • Lead Generation
  • Social Media Management
  • Admin Support
  • Email Marketing
  • Transcription
  • Basic Graphic Designing
  • Customer care 
  • Email correspondence 
  • Preparing quotations 
  • Copywriting
  • She is adept in using the tools/applications like:

  • HubSpot (CRM)

  • Zendesk

  • Social Media Platform

  • WordPress

  • MailChimp

  • Otter

  • She can start immediately.

    Predictive Index Behavioral Profile- Artisan

    Strongest Behaviors

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

    Behavioral Summary

    Bernadette is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Bernadette plans ahead, double checks, and follows up carefully on decisions and actions.

    • Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
      • Phone and email handling
      • Technical Support
      • Customer Handling
    • She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:
      • Lead Generation
      • Social Media Management (Facebook and Instagram)
      • Admin Support
      • Email Marketing
      • Transcription
      • Basic Graphic Designing using Canva
      • Customer care 
      • Email correspondence 
      • Preparing quotations 
      • Invoicing 
      • Taking Minutes of the Meetings 
    • She is adept in using the tools/applications like:
      • HubSpot (CRM)
      • Zendesk
      • Social Media Platform
      • WordPress
      • MailChimp
      • MS Office: Word, Excel, & Outlook
      • Google Apps: Docs, Sheets, and Calendar
      • MYOB
    • She can start immediately.
    Predictive Index Behavioral Profile- Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Bernadette will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Collection Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2006 to October 2009 (40 Months)

    Duties and Responsibilities:

    • Payment Collection: Contact customers with overdue credit card and auto loan payments through phone calls, emails, and letters.
    • Negotiate payment arrangements, secure payments, and follow up on outstanding balances to ensure timely collection.
    • Payment Plan Setup: Assess customers' financial situations and provide guidance on setting up manageable payment plans or restructuring existing arrangements.
    • Educate customers on available options, terms, and conditions to facilitate informed decisions

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2009 to November 2009 (9 Months)

    Duties and Responsibilities:

    • Customer Inquiry Handling: Serve as the primary point of contact for customers, addressing inquiries related to phone plans, billing, account management, and technical issues via phone calls.
    • Listen actively to customer concerns, gather information, and provide accurate and timely solutions.
    • Phone Plan Assistance: Assist customers in understanding their phone plan features, benefits, and billing details.
    • Provide recommendations or upgrades based on customer needs and preferences.
    • Troubleshooting: Troubleshoot technical issues related to phone plans, such as network connectivity, device settings, and app functionality.
    • Diagnose problems, escalate complex issues as needed

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2011 to September 2013 (24 Months)

    Duties and Responsibilities:

    • Customer Inquiry Handling: Serve as the first point of contact for customers, addressing inquiries related to shipping, deliveries, and logistics via phone calls.
    • Listen attentively to customer concerns, gather relevant information, and provide accurate and timely solutions.
    • Shipping Concern Resolution: Identify and analyze shipping issues or concerns reported by customers, such as delays, damages, or tracking inquiries.
    • Collaborate with logistics teams, carriers, and other stakeholders to resolve issues efficiently and proactively communicate solutions to customers.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2013 to March 2018 (53 Months)

    Duties and Responsibilities:

    • Customer Service: Address customer inquiries related to gas and electricity bills, usage, and account details.
    • Provide accurate information, resolve billing discrepancies, and ensure customer satisfaction.
    • Service Transfers: Assist customers in transferring their gas and electricity services from one address to another.
    • Coordinate with internal departments and external service providers to facilitate smooth transfers.
    • Payment Collection and Plans: Collect past due amounts from customers and negotiate payment arrangements or installment plans.
    • Educate customers on payment options, terms, and conditions to support financial stability.
    • Sales and Customer Retention: Proactively engage customers to transfer their gas and electricity services to our company.
    • Highlight service benefits, promotions, and competitive advantages to convince customers and achieve sales targets.

    Travel Coordinator

    Industry:

    Travel / Tourism

    Employment Period:

    March 2018 to August 2018 (5 Months)

    Duties and Responsibilities:

    • Relationship Management: Build and maintain strong relationships with club members through regular communication and personalized interactions.
    • Foster a positive and welcoming environment that promotes member satisfaction and loyalty.
    • Documentation and Administration: Maintain accurate records of member interactions, holiday bookings, and membership details using CRM systems or databases.
    • Process payments, manage invoices, and ensure compliance with membership policies and procedures.
    • Customer Service Excellence: Provide exceptional customer service by addressing member inquiries, resolving issues promptly, and exceeding service standards.
    • Anticipate member needs and proactively offer recommendations or solutions to enhance their holiday experience.

    Account Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2018 to March 2022 (41 Months)

    Duties and Responsibilities:

    • Client Relationship Management: Serve as the primary point of contact for business clients in Australia, building and maintaining strong relationships.
    • Facilitate connections and partnerships between clients and other businesses for trading opportunities.
    • Billing and Fee Collection: Answer client queries regarding billing, invoices, and payment processes promptly and professionally.
    • Ensure accurate invoicing, monitor payment statuses, and follow up on overdue accounts to facilitate timely fee collection.
    • Customer Support: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
    • Collaborate with internal teams to coordinate responses and solutions to client requests or concerns.
    • Documentation and Reporting: Maintain accurate records of client interactions, billing activities, and trading connections.
    • Prepare reports on billing status, fee collection efforts, and client feedback for management review.

    Lead Generation/General Admin

    Industry:

    Healthcare / Medical

    Employment Period:

    February 2020 to May 2022 (27 Months)

    Duties and Responsibilities:

    • LinkedIn & Facebook Research and Growth Hacking: Conduct research and analysis on LinkedIn and Facebook to identify target audiences, industry trends, and growth opportunities.
    • Implement growth hacking techniques to increase engagement, visibility, and follower base on both platforms.
    • Lead Generation: Develop and execute lead generation strategies to attract potential clients or customers.
    • Utilize LinkedIn and Facebook advertising, content marketing, and outreach campaigns to capture and nurture leads.
    • Collaboration and Reporting: Collaborate with marketing and sales teams to align social media and lead generation efforts with overall business goals.
    • Prepare regular reports and presentations on social media and lead generation performance, highlighting key metrics and recommendations for improvement.

    General Virtual Assistant/Executive Assistant

    Industry:

    Others

    Employment Period:

    December 2021 to May 2022 (4 Months)

    Duties and Responsibilities:

    • Social Media Management/Strategy: Develop and implement social media strategies to enhance brand visibility and engagement.
    • Create graphics, schedule posts, and monitor performance metrics.
    • Stay updated with social media trends and best practices.
    • Email Marketing: Plan and execute email marketing campaigns to nurture leads and engage existing clients.
    • Design email templates, write compelling copy, and analyze campaign performance.
    • Graphic Design: Design visually appealing graphics for social media, marketing materials, and website content.
    • Ensure brand consistency across all visual elements.
    • WordPress Website Management: Update content, and graphics Admin Tasks: Assist with administrative duties such as scheduling, email management, and client communications.

    Lead Generation / Non-Verbal Outreach Specialist

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    November 2022 to January 2023 (2 Months)

    Duties and Responsibilities:

    • Work with Linkedin Sales Navigator lists and find appropriate companies that fit the prospecting profile Identify and enroll the most suitable contacts into a specific marketing campaign Ensure day-to-day reporting on opportunities identified, organizations engaged, contacts engaged, etc

    Admin Assistant

    Industry:

    Consulting (Business & Management)

    Employment Period:

    October 2021 to August 2023 (22 Months)

    Duties and Responsibilities:

    • Admin Work: Process applications, create quotes, and prepare invoices with accuracy and attention to detail.
    • Preliminary Site Investigation: Order and research information, issue reports, and type detailed findings.
    • Email Management - Sales Accrual: Monitor and manage emails related to sales accrual, ensuring invoices are accurately billed and reconciled.
    • Reconciliation of Charges: Verify and reconcile charges in Dye & Durham for ordered land titles, ensuring accuracy and completeness.
    • Inbound and Outbound Calls: Handle incoming inquiries and conduct outbound calls as needed, providing excellent customer service and support.
    • Documentation and Reporting: Maintain records, prepare reports, and document findings from site investigations and administrative tasks.
    • Coordination: Collaborate with internal teams and external stakeholders to facilitate smooth operations and project coordination.

    Project Coordinator

    Industry:

    Construction / Building / Engineering

    Employment Period:

    July 2023 to September 2024 (13 Months)

    Duties and Responsibilities:

    • Email Management: Monitor and manage emails, prioritize correspondence, and respond promptly to inquiries. Sending Invoices and Quotations:
    • Prepare and send invoices to clients, ensuring accuracy and timely delivery.
    • Create professional quotations based on client requirements. Supplier Interactions: Obtain quotations from suppliers, negotiate prices, and facilitate communication to ensure timely procurement of goods or services.
    • Administrative Support: Assist with administrative tasks such as scheduling appointments, organizing files, and maintaining records.
    • Collaboration: Coordinate with team members and external stakeholders to ensure smooth operations and project completion.
    • Council and Private Certifier Communication: Liaise with councils and private certifiers to facilitate project approvals, permits, and compliance requirements.
    • Coordinate documentation submission, follow up on applications, and maintain updated records of communications

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Graduation Date:

    November 1, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Customer Handling, Customer Experience, Administrative Support, Collections,

    INTERMEDIATE ★★

      Social Media Management, Social Media Marketing, Graphics, Video Editing, Transcription, WordPressOntraportMailChimpLead GenerationMYOB

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 194.08mbps , Upload: 143.71mbps
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: HP (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.36/hr

    Jane

    Candidate ID: 380889


    ADVANCED

      Administrative Skills, Sales Management, Real Estate, Social Media Management...

    INTERMEDIATE

      Bookkeeping...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.36 per hour or $USD 1449.01 per month

    Remote Staff Recruiter Comments

    Jane Pauline is an experienced administrative and customer service professional with a strong background in property management, sales, and client-facing roles. She has held progressively responsible positions in both the real estate and healthcare sectors, particularly in sales and account management capacities. Her communication and coordination skills stand out, especially in environments requiring client engagement, scheduling, and lead conversion.

    Skills
    • Advanced: Real Estate, Property Management, Social Media Management, Sales Management, Administrative Support
    • Intermediate: Bookkeeping
    • Soft Skills: Strong communicator, client-centric, detail-oriented, team player
    Strengths
    • Client-Facing Experience: Demonstrated ability to manage client relationships, resolve concerns, and handle inquiries across phone, email, and chat platforms.
    • Property Management Proficiency: Full cycle of property listings, showings, and tenant support.
    • Sales and Marketing Exposure: Proven lead generation and funnel management from various sales roles.
    • Healthcare Industry Familiarity: Previous roles with Becton Dickinson and Roche.

    Predictive Index Behavioral Profile - Artisan

    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

    Behavioral Summary

    Pauline is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Pauline plans ahead, double checks, and follows up carefully on decisions and actions.


    Employment History

    Sales Development Representative

    Industry:

    Employment Period:

    April 2021 to November 2023 (31 Months)

    Duties and Responsibilities:

    ● Developed sales strategies to attract potential buyers and generate new leads ● Initiated contact with potential customers through cold calling and responding to inquiries from advertisements ● Established and nurtured relationships with customers to understand their needs and qualify their interests ● Presented product information tailored to customer needs ● Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings

    Assistant Property Manager

    Industry:

    Property / Real Estate

    Employment Period:

    December 2021 to July 2025 (43 Months)

    Duties and Responsibilities:

    ● Responded to tenant inquiries, questions, and concerns via phone, email, or chat ● Handled maintenance requests and coordinated repairs with contractors ● Created property listings for online platforms and real estate websites ● Managed social media accounts and posted property listings ● Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication

    Account Executive

    Industry:

    Employment Period:

    January 2020 to April 2021 (15 Months)

    Duties and Responsibilities:

    Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently ● Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation ● Identified customers' changing needs to improve customer experience and provided creative solutions or products

    Product Specialist

    Industry:

    Employment Period:

    April 2017 to December 2019 (32 Months)

    Duties and Responsibilities:

    ● Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products ● Conducted market analysis and comparisons to highlight the advantages of our products over competitors ● Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction ● Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems

    Technical Support Representative

    Industry:

    Employment Period:

    July 2015 to March 2017 (20 Months)

    Duties and Responsibilities:

    ● Assisted customers with troubleshooting and installation of equipment ● Maintained records of customer interactions ● Collaborated with others to improve company system requirements

    Education History

    Field of Study:

    Major:

    Medical Technology

    Graduation Date:

    January 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Skills, Sales Management, Real Estate, Social Media Management, Property Management,

    INTERMEDIATE ★★

      Bookkeeping

    Work at Home Capabilities:

    • Internet Bandwidth: N/A
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: N/A (N/A)
    • Processor: N/A
    • Operating System: N/A

    All-inclusive Rate: USD $9.90/hr

    Rose

    Candidate ID: 362661


    ADVANCED

      Administrative Skills, Administrative Support, Chat Support, Customer Handling...

    INTERMEDIATE

      Zoho CRM, YouTube, Asana, Back-office...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 9.90 per hour or $USD 1715.63 per month

    Remote Staff Recruiter Comments

    • Rose has been doing lead generation and data mining since 2015
    • Worked for a US-based, and AU-based client doing lead generation for a company selling solar equipment, digital marketing firm, and medical staffing agency 
    • Researched contact information like personal email addresses and phone numbers of potential leads provided by the client
    • Made outbound calls to gather more information about the lead not found online
    • Has extensive hands-on experience with, HubSpot, LinkedIn, Apollo.io, Zoho, and Salesforce CRM
    • She also has experience with Hunter.io, email finder, excel
    • She is open for both part-time and full-time positions and is available to start immediately
    • 70 connects in a week, can setup 2-3 appointments per week (working part-time)
    • She has experience closing deals by herself. She is able to close 2-3 deals in one month
    Predictive Index Behavioral Profile-  Guardian
    https://www.predictiveindex.com/reference-profile/guardian/
     

    Strongest Behaviors

    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary
    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rose Marie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
    • Rose has been doing lead generation and data mining since 2015
    • Worked for a US-based, and AU-based client doing lead generation for a company selling solar equipment, digital marketing firm, and medical staffing agency 
    • Researched contact information like personal email addresses and phone numbers of potential leads provided by the client
    • Made outbound calls to gather more information about the lead not found online
    • Has extensive hands-on experience with, HubSpot, LinkedIn, Apollo.io, Zoho, and Salesforce CRM
    • She also has experience with Hunter.io, email finder, excel
    • She is open for both part-time and full-time positions and is available to start immediately
    • She consistently meets the quotas, 500 leads per week, 300 of which are warm to hot leads
    • She has experience closing deals by herself. She is able to close 2-3 deals in one month
    Predictive Index Behavioral Profile-  Guardian
    https://www.predictiveindex.com/reference-profile/guardian/
     

    Strongest Behaviors

    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary
    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rose Marie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

     

    Employment History

    Data Mining/Data Entry Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2016 to May 2017 (10 Months)

    Duties and Responsibilities:

    • Data Collection using Search Engines and other Social Media Platforms
    • Updating leads using ZOHO CRM and Google Spreadsheet
    • To scrape and get all details, info of Job posts under Gumtree using VPN
    • Update and Edit leads under Personal Platform Found Pinoy.

    Sales Chat Executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2014 to February 2015 (8 Months)

    Duties and Responsibilities:

    • Evaluating an account
    • Processing of payments using credit cards
    • Account Plan changes and subscription
    • Scheduling the dispatch team for Installation and repair
    • Checking for the serviceability of the area.

    Finance Specialist / Customer Support Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2010 to December 2010 (11 Months)

    Duties and Responsibilities:

    • Evaluating an account, processing of payments using credit cards and wired checking account.
    • Hard core support for technical problems of customer’s phones.
    • Answer all the concern questions and claims they have for the service we provide.
    • Give the customers the world class call support & handling.
    • Processing sales and orders.
    • Establish prices of goods, services or admission and tabulate bills.
    • Scheduling the dispatch team for Installation and to check the availability of the area.

    Finance Specialist / Hard core Support Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2008 to December 2008 (6 Months)

    Duties and Responsibilities:

    • Provides information to the public on services available.
    • Evaluating an account
    • Schedule customer’s payment plan.
    • Plan exchange and subscription
    • Deactivation and Activation of an account
    • Technical support for the service that we provide the customers.
    • Processing of payments using credit card.
    • Processing the customer’s return exchange, insurance, and repair.
    • Processing of sales and orders.
    • We build a friend or family like atmosphere with a customer to provide a world class service.

    Partnership Coordinator

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2016 to September 2016 (0 Months)

    Duties and Responsibilities:

    • Call Australian companies and ask the HR Manager's contact details.
    • Inviting the HR Managers for Leadership and Management events.
    • Data Collection using Search Engines and other Social Media Platforms
    • Updating all Leads using Salesforce

    Quality Assurance

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2015 to January 2015 (0 Months)

    Duties and Responsibilities:

    • Call Listening
    • Evaluating a call recording according to scoreboard provided

    Outbound Telemarketing Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2015 to March 2016 (5 Months)

    Duties and Responsibilities:

    • Contact businesses or private individuals by telephone in order to solicit sales for goods or services
    • Obtain customer information such as name, address, and payment method, and enter orders into the database.
    • Record names, addresses, purchases, and reactions of prospects contacted.
    • Adjust sales scripts to better target the needs and interests of specific individuals.
    • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
    • Maintain records of contacts, accounts, and orders.
    • Schedule appointments for sales representatives to meet with prospective or for customers to attend sales presentation

    Data Scraper/Researcher (Part Time)

    Industry:

    Repair and Maintenance Services

    Employment Period:

    January 2016 to March 2023 (86 Months)

    Duties and Responsibilities:

    • Maintain records of contacts
    • Research for possible Leads with current Solar Panel
    • Research for divisions that approve Solar Panel
    • Check every location and city for the availability of Solar Panel

    Marketing Lead Executive and Lead Researcher

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2015 to June 2015 (0 Months)

    Duties and Responsibilities:

    • Data Mining of Leads
    • Managing the lead generator
    • Managing CRM
    • Emailing targeted clients
    • Outbound Calling
    • Setting up an appointment

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    March 1, 2002

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Skills, Administrative Support, Chat Support, Customer Handling, Customer Experience, Customer interaction management, Billing, Customer Retention, Customer Service, Customer Support, Data Collection, Data Entry, Data Encoding, Data Processing, Order Entry, Order Management, Order Processing, Order tracking,

    INTERMEDIATE ★★

      Zoho CRM, YouTube, Asana, Back-office, Business Card Design, Call Handling, Call Management, Call QA, Cashiering, CRM, Customer Handling, Customer Experience, Dropbox, E-learning, Email Marketing, Google Calendar, Google Docs, Google Drive, Google Maps, Handicraft Design, Inbound Calls, Inbound Collections, Inbound Sales, Instant Messaging, Internet BrowsingInternet ApplicationsInternet ResearchiOS TroubleshootingPhone Support

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: DELL (Intel Core i7)
    • Processor: Intel Core i7
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.33/hr

    Lee

    Candidate ID: 308181


    ADVANCED

      Customer Service, Customer Support, Inbound Calls, Outbound Calling...

    INTERMEDIATE

      Chat Support, Email management...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time New Zealand Daylight Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.33 per hour or $USD 1271.26 per month

    Remote Staff Recruiter Comments

    • Candidate has more than 8 years of experience in the BPO industry.
    • He worked as Customer Service Representatives and was promoted twice as Team Leader and Senior Team Leader.
    • Lee worked under Telecommunication, Financial, Retail and Real Estate Campaign under US, AU and UK Client.
    • His expertise would be in Sales and Customer Support. He also trained new hired employees with Software and Product Learning when he was Senior Team Lead. 
    • He gained experience in:
      • Customer Support
      • Sales (Inbound/Outbound)
      • Appointment Setting
      • Lead Generation
      • Cold Calling
    • He is knowledgeable in tools such as:
      • Podio
      • Slack
      • SalesForce
      • CRM
      • Ringcentral
      • Netsuite
      • Avaya
      • PDA Software
      • Convoso
      • Skype
      • Rest Software
      • Microsoft Applications
    • He can star immediately

    Predictive Index Behavioral Profile - Specialist

    https://www.predictiveindex.com/reference-profile/specialist/

    Strongest Behaviors:

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    Behavioral Summary:

    Lee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Lee, who takes responsibilities very seriously.

    With experience and/or training, Lee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Lee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.



     

    Employment History

    ASSISTANT PROPERTY MANAGER

    Industry:

    Property / Real Estate

    Employment Period:

    November 2021 to April 2022 (5 Months)

    Duties and Responsibilities:

    -Check emails and respond to tenants’ inquiries
    -Update Airtable every now and then
    -Check online application in Inspect Real Estate
    -Call Rental and Employment References through Zoiper
    -Call Prospect and request for documents needed to proceed with application -Create New Tenancy in Property Tree
    -Draft Lodge New Bond for New Tenancy through Bonds online
    -Send Welcome Letter
    -Upload Application Form and IDs in Property Tree
    -Draft lease for New Tenancy document integrated REIWA Property Tree -Upload signed New Tenancy Lease in Property Tree
    -Upload signed Lease and update lease start and end date through Property Tree -Draft lease renewal document integrated REIWA Property Tree
    -Draft rent increase Form 10 integrated REIWA Property Tree
    -Draft Bond Variation online
    -Process Invoicing tenants through Property Tree
    -Update Rent increase date in Property Tree
    -Draft inspection report through Inspection Express
    -Generate CMA (Comparative Market Analysis) Report through RP Data Core Logic -Extract and generate Lease Expiry through Property Tree to Airtable
    -Extract and generate Rent Review Expiry through Property Tree to Airtable
    -Extract and generate Arrears through Property Tree to Airtable
    -Gather information in realestate.com.au for Suburb stock, Surrounding Suburb Stock and Median Rent -Email tenant of their intention before lease expires
    -Inform and communicates with Property Managers through MS Teams or through Outlook
    -Update cloud-base (Fresh Cloud) spreadsheet of Property Managers Lease Renewal Fees
    -Advise and remind Property Managers if lease has not been returned by the Tenant
    -Attend morning meetings everyday with Property Managers
    -Attend weekly Property Manager's Meeting

    Customer Service Representative

    Industry:

    Telecommunication

    Employment Period:

    September 2011 to October 2012 (13 Months)

    Duties and Responsibilities:

    -Assist customers in porting of numbers

    -Assist customers in trouble shoting their phones

    Customer Service / Technical Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2012 to June 2013 (5 Months)

    Duties and Responsibilities:

    -Receive inbound calls from customer and assist them by troubleshooting their internet modem

    -Provide an option and walk through with the step by step troubleshooting

    -Schedule maintenance and Technician visit to customer's location

    -Make sure that KPI's are met and exceed the expectation

    Chat Support Representative( Norton Symantec)

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    August 2013 to February 2014 (6 Months)

    Duties and Responsibilities:

    -Receive incoming chats worldwide

    -Asssit customer with their Anti-virus issue

    -Basic troubleshooting by remote access to customers computer

    -Uninstalling and reinstalling Norton Anti-Virus

    -removing of virus mannually through remote access

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2013 to December 2014 (19 Months)

    Duties and Responsibilities:

    -Receive inbound calls from customer and assist them with activating their Netspend card

    -Provide exceptional customer service

    -Provide accurate information of transactions made and breakdown

    Virtual Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    January 2014 to June 2016 (29 Months)

    Duties and Responsibilities:

    PROPERTY MANAGER
    -Team Huddle and discuss what should be prioritized.
    -Check email if rental Prospects sent their application form
    -Review the form if there are missing field that the Prospect missed
    -Call Landlord, co-worker, supervisor or manager as their reference number for background checking
    -Review and send contracts via Email
    -Contact Prospect that the application was approved, sign the contract and ask if when to move in 
    -Email and text to existing tenants reminding them to pay their monthly rental
    -Email tenants of their eviction letter from court
    -Contact repair man and schedule for repair

    Senior Team Leader

    Industry:

    Healthcare / Medical

    Employment Period:

    February 2017 to May 2019 (26 Months)

    Duties and Responsibilities:

    Senior Team Leader
    -In charge of daily operations
    -Interviewing of applicants
    -Training of New Hires ( Account Specific )
    -Reporting and discussing bonus Grid to the CEO
    -Interviewing, Training and assigning of Doctors task for DME prescription
    -Ensuring that agents met the expected Sales Quota for the day 

    Team Leader II

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2019 to July 2021 (19 Months)

    Duties and Responsibilities:

    Team Leader II

    -Coaching and feedback to 15 agents
    -Upload and serve sanctions during coaching session
    -Extract and filter Team Break and Shifting Schedule to G-sheet
    -Collate pay disputes for the whole site
    -Huddle and update team standing
    -Tracks all system issues reported by the agent

    -Other Admin Tasks assigned by Operations Supervisor


    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    BSMT

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Inbound Calls, Outbound Calling, Virtual Assistant Skills, Leadership, Team Management,

    INTERMEDIATE ★★

      Chat SupportEmail management

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 16.42, Upload: 33.78
    • Internet Type: DSL
    • Hardware Type: Desktop
    • Brand Name: Dell (Core i5)
    • Processor: Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $10.41/hr

    Herma

    Candidate ID: 308168


    ADVANCED

      Google Docs, CRM, Microsoft Outlook, Hubspot CRM...

    INTERMEDIATE

      Call Center Management, Customer Service, .NET 4.0...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time New Zealand Daylight Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 10.31 per hour or $USD 893.36 per month

    Remote Staff Recruiter Comments

    Herma is a seasoned Lead Generation and Strategic Outreach Specialist with a strong background in client research, outreach execution, and influencer engagement across diverse industries. With proven experience using platforms like LinkedIn, Instagram, and various CRM tools, she has successfully driven appointment setting, strategic prospecting, and partnership development efforts for international companies. Her adaptability, structured communication style, and thoughtful outreach techniques make her an excellent match for part-time roles focused on lead generation and relationship building—especially within niche industries like wellness and personal development.


    1. Career Highlights / Relevant Projects
    • Supported multiple international clients in B2B and B2C outreach campaigns using LinkedIn Sales Navigator, Instagram, and influencer identification tools like ZoomInfo and SignalHire—strategically engaging decision-makers such as CEOs and marketing heads to secure appointments and partnerships.

    • Handled cross-platform lead generation strategies targeting micro-influencers and wellness-focused audiences, tailoring messaging approaches depending on campaign goals and client brand voice.

    • Demonstrated experience managing outreach pipelines and tracking lead response statuses using lead trackers, outreach templates, and CRM systems to ensure timely follow-ups and lead qualification.

    • Managed and scheduled meetings for various accounts, effectively coordinating calendars and using syncing tools to avoid overlap or double bookings—supported by manual notes and calendar integration.

    • Balanced company-supplied messaging scripts with personalized communication strategies, adapting based on brand guidelines and prospect tone while maintaining professionalism and message alignment.

    • Previously handled wellness and fitness-related outreach for a UK-based company, targeting SMEs with wellness program offerings and building rapport with HR and decision-makers.


    2. Skill Proficiency + Tech / Software Proficiency

    Skill Proficiency: Lead generation, strategic outreach, LinkedIn prospecting, appointment setting, influencer identification, CRM updates, follow-up tracking, calendar scheduling, and email communication.

    Tech / Software Proficiency: LinkedIn Sales Navigator, Instagram, ZoomInfo, SignalHire, Gmail, Outlook, Google Calendar, Asana, and basic CRM and lead tracking tools.

    She is available to start immediately. 

    Predictive Index Behavioral Profile - Promoter


    Strongest Behaviors:

    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.


    Behavioral Summary: 

    Herma is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

    The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

     

    • Herma has been working since 2008 and she was able to handle roles mostly for Business Development, Sales, Customer Service and Lead Generation catering to  BPO, Advertising/Marketing businesses and more. She has worked mostly with clients in the US and has experience also working for an Australian client. She is proficient when it comes to:
      • Customer Support
      • Outbound and Inbound Sales
      • Sales and Marketing
      • Email Management
      • Lead Generation
      • Closing Sales
      • Appointment Setting
      • B2C & B2C
    • She is knowledgeable in using:
      • MS Office Tools
      • Salesforce
      • Zoho
      • Client-based CRM
    • She is available to start asap in any full-time/part-time roles
    Predictive Index Behavioral Profile - Promoter

    Strongest Behaviors:
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

    Behavioral Summary: 

    Herma is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

    The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


    Employment History

    B2B Lead Gen Specialist

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    June 2022 to August 2023 (13 Months)

    Duties and Responsibilities:

    • Researching industries on LinkedIn and Google
    • Researching companies for our clients
    • Researching prospects for our clients
    • Building target account lists using LinkedIn Sales Navigator
    • Building prospect lists using LinkedIn Sales Navigator
    • Downloading lists to spreadsheet format using Linked Helper
    • Outreaching to prospects on LinkedIn, using Linked Helper
    • Updating prospect list in spreadsheet once outreach is complete
    • Upload prospects onto CRM using Seamless.ai software
    • Adding data to CRM systems (such as HubSpot, Salesforce, Keap, Accelo, Salesmate, and Zoho)
    • Updating company details in CRM
    • Updating contact details in CRM
    • Accessing phone number databases and adding this information to CRM
    • Creating reports and dashboards within CRM
    • Downloading and checking reports for accuracy
    • Emailing weekly reports 
    • Creating email lists in CRM
    • Creating automation workflows to send emails
    • Creating automation workflows to update prospect details 
    • Researching & trialing new tools and software 
    • Connecting different software systems together, using native integration and/or APIs

    B2B Sales Lead Generator

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2022 to March 2022 (1 Months)

    Duties and Responsibilities:

    Lead Management: 
    • Responsible for generating and nurturing and converting leads for the brand using LinkedIn and other channels. 
    • Initiate lead generation strategies in email marketing, social media, and other relevant marketing channels 
    • Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities. Accordingly, take the necessary steps to convert hot leads and nurture warm and cold leads 
    • Organize and update the leads in our database.
    Sales Management
    • Responsible in promoting and reaching out to prospect clients and convert them.
    • Performs sales / marketing email campaigns by effectively designing the sales funnel.
    • Determines target audience, devises campaign, and launches email campaign
    • Write/Edit/Proofread engaging/nurturing copies based on the sales funnel. 
    • Build an email automation process
    • Build landing pages to capture leads
    • Analyze KPI and initiate steps to improve the sales process.

    SALES REPRESENTATIVE / EMAIL SUPPORT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2008 to February 2011 (35 Months)

    Duties and Responsibilities:

    • Interact with the client through telephone and email
    • Provide suppport to a client with the product and account needs
    • Ensure the high levels of customer satisfaction through excellent sales and customer service
    • Build productive trust relationship with customers. Develop sales quota target
    • Demonstrate company products and solutions 
    • Recognize and reach out clients in businesses

    CUSTOMER SERVICE/ SALES ASSOCIATE/CHAT SUPPORT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2011 to February 2015 (45 Months)

    Duties and Responsibilities:

    • Coordinates credit card and loan potfolio administration support such as monitoring past dues, documents exception collateral value and covenant compliance
    • Provides guidance to customer based on their previous loans and refund
    • Identify customer needs and help customers use specific features

    TEAM LEAD

    Industry:

    Banking / Financial Services

    Employment Period:

    June 2013 to June 2015 (24 Months)

    Duties and Responsibilities:

    • Provides direction, instructions and guidance to a group of individuals
    • Creating an inspiring team environment with an open communication culture delegating tasks and set deadlines for your internal team discover training needs and provide coaching
    • Recognize high performance and reward accomplishments
    • Create an inspiring team environment with an open communication culture

    TEAM MANAGER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2015 to September 2020 (63 Months)

    Duties and Responsibilities:

    • Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company.
    • Provides leadership, support and guidance to facility management.
    • Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
    • Reviews analysis of performance including financial and productivity data for area and makes the appropriate changes in strategies, goals, and objectives responding to current status and conditions.

    BUSINESS DEVELOPMENT MANAGER

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2017 to March 2021 (49 Months)

    Duties and Responsibilities:

    • Builds market position by locating, developing, defining, and closing business relationships.
    • Identifies trendsetter ideas by researching industry and related events, publications, and announcements.
    • Tracks individual contributors and their accomplishments.
    • Locates or proposes potential business deals by contacting potential partners.
    • Discovers and explores business opportunities.
    • Screens potential business deals by analyzing market strategies, deal requirements, and financials.
    • Evaluates options and resolves internal priorities.
    • Recommends equity investments.
    • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations.
    • Examines risks and potentials for the business opportunities.
    • Estimates partners’ needs and goals.
    • Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
    • Protects organization’s value by keeping information confidential.
    • Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.
    • Explores opportunities to add value to job accomplishments.

    Lead Generation Specialist

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    September 2023 to August 2024 (10 Months)

    Duties and Responsibilities:

    Lead Identification: Leverage strategies introduced during your onboarding and training to identify potential client companies.
    Engagement: Proactively reach out to prospective clients, aiming to uncover their open roles and specific recruitment needs, ensuring the company can offer tailored solutions.
    Determination: Execute high-volume daily calls to prospective clients, showcasing persistence and commitment to expanding our client base.
    Autonomy: Exhibit self-motivation and initiative in all tasks, demonstrating the ability to work independently and drive results without constant oversight.
    Lead Qualification: Evaluate and qualify potential leads based on predefined criteria.
    Lead Handoff: Once a lead is qualified, coordinate with the Managing Director to set up a face-to-face meeting.
    Data Management: Ensure meticulous data entry into the company's CRM. Record all relevant details including contact information and important notes regarding the potential lead.
    Reporting: Generate daily reports to track lead generation progress and strategize for future outreach.

    Education History

    Field of Study:

    Psychology

    Major:

    PSYCHOLOGY

    Graduation Date:

    May 20, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Google Docs, CRM, Microsoft Outlook, Hubspot CRM, Google Drive, Inbound Sales, Team Management, Asana, Sales operations, Outbound Sales, Lead Generation,

    INTERMEDIATE ★★

      Call Center ManagementCustomer Service.NET 4.0

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14852831247
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Huawei (Intel Core i7)
    • Processor: Intel Core i7
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.36/hr

    Rally

    Candidate ID: 259868


    ADVANCED

      B2B Lead Generation, B2B Telemarketing, B2C Lead Generation, B2C Calling...

    INTERMEDIATE

      Active Listening, B2C Telemarketing, B2C Lead Generation, B2B Lead Generation...

    Employment Preferences

    Availability:
    Full-Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Remote Staff Recruiter Comments

    Rally has over 13 years of experience in sales, telemarketing, and appointment setting across various industries. Since starting home-based work in 2013, Rally has worked for various campaigns in real estate, accounting services, consulting firms, manufacturing, and more. His comprehensive background in lead generation and client engagement makes him a strong candidate for sales roles. According to a predictive index assessment, Rally is classified as a Specialist, highlighting his deep expertise and proficiency in his field.

    Areas of Work:
    • Telemarketing
    • Telesales
    • Appointment Setting
    • Lead Generation
    • Data Entry
    • Sales
    • Customer Service
    • Industries:
    • Education
    • Advertising / Marketing / Promotion / PR
    • Property / Real Estate
    • Manufacturing / Production
    • Telecommunication
    • Healthcare / Medical

    Career Highlights / Relevant Projects:
    • Tutor (Education)
      • Taught basic English language to Japanese students.
    • Appointment Setter (Education)
      • Called B2B clients, introduced courses offered for Early Childhood Centers, NDIS, and Community Services and Health, and set appointments for managers.
    • Outbound Sales Agent (Advertising / Marketing / Promotion / PR)
      • Sold SEO services and website creation to various clients.
    • Outbound Call Center Agent (Property / Real Estate)
      • Set appointments for local closers in the UK, offering to buy or sell properties for homeowners.
    • Telemarketer (Advertising / Marketing / Promotion / PR)
      • Offered website services for natural-method therapists to display their details for a fee.
    • Appointment Setter (Manufacturing / Production)
      • Called private companies and government agencies to develop new parks or upgrade existing ones, providing park furniture and construction services.
    • Appointment Setter (Telecommunication)
      • Called for various industries, including construction, automotive insurance, and telecom services.
    • Telemarketer / Appointment Setter / Lead Generator (Healthcare / Medical)
      • Called for the American Diabetes Association, asking for donations.
    • Appointment Setter (Advertising / Marketing / Promotion / PR)
      • Offered SEO services to businesses, enhancing their online visibility on maps with different recognition levels.
    Skill Proficiency + Tech / Software Proficiency:

    Skills:

    • Telemarketing
    • Telesales
    • Appointment Setting (Sets an average of 8 to 10 appointments per day)
    • Lead Generation (Searches prospects and promotes their products and services)
    • Data Entry (Updates necessary information for client's records)
    • Active Listening (Intermediate)
    • B2C Telemarketing (Intermediate)
    • B2C Lead Generation (Intermediate)
    • B2B Lead Generation (Intermediate)
    • B2B Telemarketing (Intermediate)
    • B2B Lead Generation (Advanced)
    • B2B Telemarketing (Advanced)
    • B2C Lead Generation (Advanced)
    • B2C Calling (Advanced)
    • Email Lead Generation (Advanced)

    Tools:

    • PipeDrive
    • Vulcan7
    • Mojo Dialer
    • Google Spreadsheet
    • MS Office tools (Word and Excel)

    Rally is highly proficient in both B2C and B2B campaigns as well as cold calling, having handled Australian and US clients. He has experience in outbound calling, managing 40-50 leads daily, and closing out 3 sales opportunities per day. Additionally, he has handled incoming calls, receiving 1-2 calls per hour and promoting products and services to close out sales. Rally's excellent communication skills and ability to set appointments, generate leads, and manage data efficiently make him a valuable asset for any organization. As a Specialist, he brings a deep understanding and expertise in his field, ensuring quality and precision in his work.

    Rally is ready to start immediately.


    Employment History

    Appointment setter

    Industry:

    Education

    Employment Period:

    August 2020 to May 2024 (44 Months)

    Duties and Responsibilities:

    Calling B2B, introducing the courses offered at Traxion Training for Early Childhood Centers, NDIS and Community Services and Health, setting appointments for the closers ( BDO, managers ). 

    Appointment Setter

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    December 2010 to March 2011 (3 Months)

    Duties and Responsibilities:

    Calling businesses and offering ans SEO service we call Blue Dots. When some one searches for a business on the Australian map, sveral business with different colored 'dots' would appear offering different levels of recognition, where a Blue dots shows the business address, photo of the business and other relevant info. 

    Telemarketer/ Appointment setter/ Lead Generator

    Industry:

    Healthcare / Medical

    Employment Period:

    May 2011 to June 2011 (0 Months)

    Duties and Responsibilities:

    Calling for the American Diabetes Association, and asking for donations. 

    Appointment Setter

    Industry:

    Telecommunication

    Employment Period:

    July 2011 to January 2013 (18 Months)

    Duties and Responsibilities:

    Called for various industries, including construction, automotive insurance and AT&T telecom. 

    OUTBOUND SALES AGENT- Online Advertising

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    July 2020 to July 2020 (0 Months)

    Duties and Responsibilities:

    Selling SEO service andwebsite creation.

    Appointment setter

    Industry:

    Manufacturing / Production

    Employment Period:

    July 2017 to December 2018 (17 Months)

    Duties and Responsibilities:

    Calling private companies and government agencies looking to develop new parks or make upgrades. We supply park furniture and do construction for creating new parks. 

    Outbound Call Center Agent

    Industry:

    Property / Real Estate

    Employment Period:

    July 2020 to July 2020 (0 Months)

    Duties and Responsibilities:

    Setting appointments for the local closers in UK. I would be calling home owners and offering to buy their properties, or sell them for the home owners. 

    Telemarketer

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2019 to March 2019 (2 Months)

    Duties and Responsibilities:

    We offer a website where a natural-method therapist would have alltheir details be seen, for a fee. 

    Tutor

    Industry:

    Education

    Employment Period:

    June 2024 to July 2024 (1 Months)

    Duties and Responsibilities:

    Teaching basic English language to Japanese students.

    Lead Generation Specialist

    Industry:

    Employment Period:

    October 2024 to January 1970 (657 Months)

    Duties and Responsibilities:


    Education History

    Field of Study:

    Major:

    Graduation Date:

    March 1, 1980

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      B2B Lead Generation, B2B Telemarketing, B2C Lead Generation, B2C Calling, Email Lead Generation,

    INTERMEDIATE ★★

      Active ListeningB2C TelemarketingB2C Lead GenerationB2B Lead GenerationB2B Telemarketing

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16486798389
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo (Intel(R) Pentium(R) CPU 5405U @ 2.30 GHz 2.30 GHz)
    • Processor: Intel(R) Pentium(R) CPU 5405U @ 2.30 GHz 2.30 GHz
    • Operating System: Windows 11

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.