Remote Staff Recruiter Comments
- Kim has a bachelors degree in Hotel and Restaturant Management and have been working for almost 12 years now handling and performing roles such as Admin Assistant, Fulfillment Lead, Customer Support, Customer Support Lead, Programs Assistant, Virtual Assistant Recruitment Officer and Reconciliations Officer under the industries of Financial Services, Recruitment Agency, Outsourcing, Education and Merchandising. She has catered to US and Australian Clients.
- Her greatest achievement with her 12 years of professional experience was being able to work remotely since 2015, working and being exposed to global clients, and working in several industries, all of which helped her career development.
- She was exposed to the following tasks:
- Order Management
- Shopify Management
- Customer Support
- Invoicing
- Email Support
- Chat Support
- SMS Support
- Inventory and Fulfillment
- Data Entry
- Scheduling
- Quality Assurance
- Handled 4 team members
- Recruitment
- Reconciliation
- Product Research
- Administrative Tasks
- She is proficient in using tools such as CRMs, Zendesk, Salesforce, ReAmaze, ShopifyTrello, Asana, Google Apps and Microsoft Office.
- She currently have a part-time job, working on a flexible schedule. She prefers morning or late afternoon shift and open to any full-time or part-time roles.
Predictive Index Profile - Altruist
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, KIMJEN is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. KIMJEN gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Reconciliations Officer
Industry:
Banking / Financial Services
Employment Period:
September 2011 to July 2012 (10 Months)
Duties and Responsibilities:
conciled all assets held on behalf of ANZ’s clients.
● Investigated and cleared variances/breaks from reconciliations.
● Ensured all breaks were resolved and cleared within a given timeframe.
● Cross-trained on mutual funds and equity processes for leave coverage.
● Stakeholder communications regarding outstanding balance.
Virtual Assistant
Industry:
Others
Employment Period:
December 2018 to March 2019 (3 Months)
Duties and Responsibilities:
anaged administrative tasks, performed research, data entry
● Contact management, inbox management.
● Scheduling management, booking, and planned travel.
Recruitment Officer
Industry:
Human Resources Management / Consulting
Employment Period:
July 2014 to January 2015 (6 Months)
Duties and Responsibilities:
● Sourced, screened, evaluated, and processed applicants based on
qualifications.
● Analyzed interview results and verified references.
● Recommended and coordinated interviews with hiring managers.
● Handled phone interviews, arranged candidates for face-to-face interview.
● Builds and maintains a client database
● Handles general data administration and paperwork
Programs Data Entry Assistant
Industry:
Education
Employment Period:
March 2019 to July 2019 (4 Months)
Duties and Responsibilities:
ed with administrative duties.
● Client communication and email support.
● Scheduling management.
● Analyzed reports and processed data entry.
E-Commerce Customer Support Lead
Industry:
Retail / Merchandise
Employment Period:
July 2020 to March 2021 (8 Months)
Duties and Responsibilities:
● Led customer support operations, overseeing escalations and team
coaching.
● Streamlined email response, workflows, improving efficiency and
resolution times.
● Investigated and resolved Shopify, PayPal, and Amazon chargeback cases.
● Recommended, systemized, and streamlined playbook and FAQs.
● Administered quality assurance for tickets handled.
● Handled ReAmaze email support, including refunds, returns, order tracking.
● Shopify management, updated product listing and resolved discrepancy.
● Conducted fraud investigations related to order processing and fulfillment.
TOOLS:
● Google Suite (Sheets and Docs)
● Shopify
● ReAmaze (CRM)
● Asana
● Google Drive, Droopbox
● CJ Dropshipping, HSKU, Zendrop
● Shopify, Amazon, PayPal
(Chargeback)
● Time Doctor
● Slack
Fulfillment E-commerce Specialist / Customer Support
Industry:
Retail / Merchandise
Employment Period:
July 2019 to April 2025 (68 Months)
Duties and Responsibilities:
● Managed Shopify operations—product listings, pricing, and inventory.
● Created and managed print on demand (POD) products via Gooten.
● Resolved Shopify issues, fixed product data and inventory discrepancies.
● Coordinated with suppliers and warehouses for fulfillment and shipping.
● Streamlined data entry and performed regular data cleanup.
● Managed product assets, large data sets processing, and data management
via Google Drive and Dropbox.
● Updated listings and maintained consistent formatting.
● Researched fashion trends and wrote SEO-friendly titles and descriptions.
● Handled Zendesk email support, including refunds, returns, order tracking.
● Engaged followers on social media (Instagram), replied to comments, and
built community.
● Monthly financial report data entry.
TOOLS:
● Google Suite (Sheets and Docs)
● Shopify
● Zendesk
● Google Drive, Dropbox
● Gooten (POD)
● Whiplash
● Harvest (time tracker)
● Slack
Email, Chat, and SMS Customer Support Specialist
Industry:
Others
Employment Period:
December 2015 to December 2018 (36 Months)
Duties and Responsibilities:
● Managed customer inquiries via email, chat, and text.
● Escalation of report to marketplace integrity team.
● Handling account issues, refunds, reviews, and disputes.
● Provided technical support and fraud investigation for seamless
user experience
TOOLS:
● Google Suite (Sheets and Docs)
● Salesforce
● Trello
● Google Drive, Dropbox
● Upwork (time tracker)
● Slack
E-Commerce Customer Support Specialist
Industry:
Retail / Merchandise
Employment Period:
August 2023 to December 2023 (3 Months)
Duties and Responsibilities:
● Managed Shopify product listings, including descriptions, SKU, pricing,
and images.
● Resolved Shopify and Klarna chargeback disputes and improved customer
dispute resolution.
● Provided Dutch email customer support via Strato, translated via DeepL.
● Handled supplier communication for missing, returned, or modified orders.
● Streamlined data entry processes, FAQs, and email templates.
TOOLS:
● Google Suite (Sheets and Docs)
● Shopify
● Strato (CRM)
● Google Drive
● Notion
● RegWiio (Dropshipping tools)
● Klarna (Chargeback)
● Time Doctor (time tracker)
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Hotel and Restaurant Management
Graduation Date:
January 1, 2011
Located In:
Philippines
License and Certification: :
N/A