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• Michell is an experienced Communications and Content Specialist with a strong background in client-facing support, internal operations coordination, and knowledge base management. She has over six years of experience in the Business Process Outsourcing (BPO) industry, specifically supporting an e-commerce platform client.
• She has developed well-rounded skill sets in:
  • Database management
  • Compliance monitoring
  • Employee onboarding/offboarding
  • Workflow documentation
  • Client support
  • Content updates
• Michell has also obtained a degree in Bachelor of Arts in English Language Studies.
• She has expertise in the following platforms:
  • Google Workspace 
  • Monday.com 
  • Zendesk
  • Guru
  • Microsoft Office
  • Canva
  • Zoom
  • Slack
• Michell needs to render 4 weeks and is amenable for a full-time work.
• Predictive Index Behavioral Profile - Operator
• Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Behavior Summary
  • Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Michell has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If she is responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she will expect that the process be followed consistently.

• Liezel has accumulated approximately 8 years of administrative and financial support experience, primarily within office-based and local Philippine companies, with a brief stint in remote international work.
• Her experience spans both administrative operations and basic accounting/bookkeeping functions
• She is available to start immediately.

• Handled logistics-related responsibilities for a telecommunications company, including deployment of technician vehicles, fuel monitoring, inventory of tools and materials, and operations support.
• Oversaw monthly branch budget preparation, including data entry of expenses and submission of replenishment requests.

• Performed accounts receivable tasks for a U.S.-based client on a project basis, including checking bills, issuing invoices, and ensuring data accuracy before dispatch.
• In prior local roles, handled data entry, ledger updating, and daily cash reconciliation for loans and collections.
• Familiar with basic auditing practices, ensuring the correctness of entries and accounting documents.

• Communicated regularly with external suppliers (e.g., vehicle leasing, fuel companies) regarding billing concerns and rental contracts.
• Experience in customer support via email, with growing confidence in taking and making business calls.

• Comfortable with Microsoft Excel (rated 9/10) – has used advanced formulas and generated reports.
• Used SAP in a logistics setting.
• Basic familiarity with Google Workspace tools.

• She has gained valuable experience working in the construction and engineering industry, holding roles as an Office Engineer and Junior Civil Engineer.
• Her experience at a multinational construction company involved assisting in project planning, contract management, and technical documentation, which demonstrates her ability to work in a fast-paced engineering environment.
• Additionally, her previous role as a Junior Civil Engineer enhanced her skills in cost estimation, technical drawing, and project coordination. 
• She is available to start immediately.

• She is proficient in AutoCAD, SketchUp, STAAD, and Planswift, which are essential tools for structural analysis and project planning.
• Her competency in Microsoft Office and basic programming knowledge in MATLAB, Python, and JavaScript adds versatility to her skill set.
• She has also obtained relevant certifications, including training in ISO 9001:2015, FIDIC contracts, and concrete troubleshooting, showcasing her commitment to continuous professional development.

• Driven to protect the company against risk by thoroughly leveraging their background and strictlynfollowing “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems.
• Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.

Keanna-mari is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise.
Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend
caution to their decision-making; Keanna-mari plans ahead, double checks, and follows up carefully on decisions and actions.

Patz has 12+ years of professional experience, primarily in the BPO industry, specializing in workforce management and customer service operations. Starting as a Customer Service Representative, they earned several accolades, including the "Sweet Talk Award" for excellent customer engagement. Progressing through roles such as Service Tier Mentor, Mission Control Analyst, and Scheduling Analyst, Patritze has developed a strong expertise in real-time monitoring, capacity planning, and staff management. Currently serving as an Assistant Manager for Workforce Management, Patritze leads a team responsible for performance monitoring and operational efficiency across multiple accounts.

• Supervisory experience overseeing Mission Control and Scheduling Analysts.
• Expertise in workforce tools such as Aspect eWFM, eRTA, and IEX.
• Demonstrated success in maintaining KPIs like AHT, CSAT, and QA.
• Leadership in adapting staffing models to client requirements and optimizing efficiency.

Patz's ability to enhance team performance and ensure operational excellence is evident in their accomplishments:

• Transitioned to elite customer accounts due to exceptional performance.
• Managed staffing requirements and ensured SLA adherence through robust scheduling and adherence strategies.
• Played a pivotal role in procedural and operational improvements within the workforce management domain, ensuring higher team productivity and client satisfaction.

He possesses advanced skills in workforce management platforms and tools:

• Proficient in Microsoft Office (Excel, Word, Outlook) and workforce management systems (Aspect, IEX).
• Strong analytical and troubleshooting skills for software and hardware systems, complemented by operational insight for internet browsers and Windows OS.
  These skills have been consistently applied to enhance workflow efficiency and reporting accuracy.

He is currently employed and he is available to work after 2 weeks notice

Collaborator - The Predictive Index

Kamille is a dedicated and detail-oriented Conveyancing Paralegal with two years of comprehensive experience managing residential and commercial property transactions. She excels in ensuring compliance with state-specific regulations, processing settlements, and maintaining seamless case management. Her commitment to delivering high-quality support in fast-paced legal environments sets her apart. With a Bachelor’s degree in Accountancy, Kamille combines her analytical and organizational skills to complement her legal expertise effectively.

• Years of Experience: 2 years as a Conveyancing Paralegal, with additional roles in training operations and customer service, giving her a well-rounded skill set.
• Relevant Work Areas:
  • Managed property settlements in Queensland and Victoria, ensuring legal compliance and precision.
  • Processed property settlements using PEXA, handling tasks such as document lodging, fund verification, and coordinating with all parties to ensure timely settlements.
  • Created and updated legal matters in Actionstep, contributing to thorough and organized case management.
• Industries Served: Conveyancing, Insurance, and Shared Services sectors.
• Certifications and Trainings:
  • Proficient in PEXA for electronic property settlements, handling end-to-end processes.
  • Experienced in developing and implementing training materials in a shared services setting, enhancing team capabilities.

• In her role as a Settlement Agent, Kamille has managed numerous property transactions using PEXA for both residential and commercial properties, particularly in Queensland and Victoria. Her responsibilities include workspace setup, document lodgment, fund verification, and coordination with financial institutions and conveyancers. This experience highlights her adaptability and attention to detail in navigating complex transactions.
• Kamille’s training role at AIG, where she designed process-related training materials, demonstrates her ability to transfer knowledge effectively and support team growth. These achievements reflect her strategic thinking and her capability to handle both legal and operational challenges.

• Key Skills:
  • File Management
  • Attention to Detail
  • Communication and Organization
  • Planning and Strategy
• Tech and Software Proficiency:
  • Proficient in PEXA for electronic conveyancing, handling tasks such as inviting participants, managing lodgment, and ensuring compliance with financial adjustments.
  • Experienced in Actionstep for legal case management, creating and maintaining detailed records.

1. PEXA Transactions: Kamille has processed a variety of property settlements, ensuring compliance with state-specific regulations. Her role includes preparing workspaces, verifying funds, and coordinating with all stakeholders to facilitate smooth settlements.
2. Workspace Management: She regularly creates PEXA workspaces, invites participants, and closely monitors lodgment and settlement schedules to avoid delays. Her proactive approach ensures timely and accurate transactions.
3. Issue Resolution: Kamille has experience addressing common issues such as document requisitions and settlement delays by working with relevant parties to resolve them efficiently, ensuring transactions proceed without further complications.
4. Financial Accuracy: She handles financial adjustments and fund disbursement in the PEXA workspace, verifying all figures for accuracy and compliance with regulatory standards.
5. End-to-End Conveyancing: Kamille manages conveyancing processes from initiation to completion, overseeing electronic lodgments, document preparation, and ensuring all deadlines are met.

Kamille is available for immediate full-time roles, as her most recent conveyancing role concluded in June 2024.

Adapter - The Predictive Index
 

• Joan has gained more than 4 years of remote work experience with diverse background in executive assistance, remote administration and some project management.
• She has worked with Australian clients handling administrative tasks, including booking appointments, managing calendars, social media management, and customer support.
• She also reported directly to clients, ensuring customer queries were addressed and managed efficiently.
• Her project management experience include:
  • Experienced in providing executive support, handling email management, scheduling meetings, and note-taking.
  • Assisted with project management tasks using tools like Asana, Trello, Monday.com, and Jira.
  • Handled executive assistant responsibilities for HR, ensuring smooth workflow and task management.
• She gained experience on the following technologies:
  • Project Management Tools:
    • Jira, Confluence, Trello, Asana, Monday.com, Notion.
  • CRM Platforms:
    • GoHighLevel, HubSpot, Salesforce.
  • Administrative & Communication Tools:
    • Google Workspace (Docs, Sheets, Slides), Microsoft Office (Word, Excel, PowerPoint).
    • Familiar with creating reports, handling pivot tables, and complex formulas in Excel.
  • Social Media Management:
    • Managed social media accounts on LinkedIn, Facebook, Twitter, and Instagram using Sprout Social.
  • Other Tools:
    • Amazon Seller Central, Time Doctor, Hubstaff, and Teramine (for work monitoring).
• She is amenable to start immediately.

• Handling escalations and complex customer issues
• Training and development
• Managing customer inquiries and providing support for telecommunications services.

• Successfully managed escalations and complex billing issues at an Australian Telecommunications Company, ensuring high customer satisfaction and retention.
• Developed and implemented training programs that improved team performance and efficiency.
• Consistently received high Net Promoter Scores (NPS) for exceptional customer service.
• Led a team to achieve and exceed performance and service standards in a call center environment.

• Skills:
  • Customer Service (10+ years)
  • Training and Development (4+ years)
  • Issue Resolution and Escalation Management
  • Interpersonal and Communication Skills
• Software Proficiency:
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Google Workspace
  • Familiarity with CRM systems and helpdesk tools

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
• Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
• Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. Impatient with routines.
• Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
• Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
• Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.

Kristine has a solid background in customer service, having worked as a Customer Service Representative. Her few tasks include attracting potential customers by answering product and service questions, suggesting best offers and providing information about other products and services and building productive trust relationships with customers.

She also has experience working as a Virtual Assistant in the real estate industry for 2 years. Managing email inbox processing and day-to-day tasks, Conducting research and documentation, Processing applications for new tenants, lease renewals, and vacating tenants, Conducted inbound and outbound calls. She possesses excellent communication and multitasking abilities.

Technical Expertise:

• Proficient in using MS tools, Slaesforce, slack

• Advanced skills as a Virtual Assistant.

• Proficiency in property management software (Property Tree, Inspection Manager, etc.).

• Experience in handling preventive maintenance and work order tracking.

Interpersonal Abilities:

• Strong customer service skills.

• Effective communication with renters, rental providers, and maintenance staff.

• Ability to manage and prioritize multiple tasks simultaneously.

Predictive Index Behavioral Profile - Adapter

Strongest Behaviors

• Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.

• With an ability to concentrate on the task at hand, is generally more focused on technical matters than social ones. Consistent and thoughtful.

• Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary

Kristine is a flexible individual who portrays a similar amount of each drive. At times, she may express certain motivational needs, and at other times those needs may be different.

Kristine Jade is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. She may desire to take the lead on a project but is also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

Jade has been working as a Customer service representative for almost 2 years in a BPO set up. Her few tasks include attracting potential customers by answering product and service questions, suggesting best offers and providing information about other products and services and building productive trust relationships with customers.

She also has experience working as a Virtual Assistant in the real estate industry for 2 years. Managing email inbox processing and day-to-day tasks, Conducting research and documentation, Processing applications for new tenants, lease renewals, and vacating tenants, Conducted inbound and outbound calls.

Technical Expertise:

• Advanced skills as a Virtual Assistant.

• Proficiency in property management software (Property Tree, Inspection Manager, etc.).

• Experience in handling preventive maintenance and work order tracking.

Interpersonal Abilities:

• Strong customer service skills.

• Effective communication with renters, rental providers, and maintenance staff.

• Ability to manage and prioritize multiple tasks simultaneously.

Predictive Index Behavioral Profile - Adapter

Strongest Behaviors

• Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.

• With an ability to concentrate on the task at hand, is generally more focused on technical matters than social ones. Consistent and thoughtful.

• Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary

Kristine is a flexible individual who portrays a similar amount of each drive. At times, she may express certain motivational needs, and at other times those needs may be different.

Kristine Jade is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. She may desire to take the lead on a project but is also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

• Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.
• With an ability to concentrate on the task at hand, is generally more focused on technical matters than social ones. Consistent and thoughtful.
• Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.

Kristine Jade is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. She may desire to take the lead on a project but is also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

Jerald is a highly experienced and detail-oriented Paralegal Administrator with extensive background supporting Australian conveyancing teams. With over five years of remote paralegal and administrative experience including hands-on work with Ownit Conveyancing QLD, Colwell Conveyancing Group, and ThinkConveyancing NSW Jerald is well-prepared to excel in a contract and CRM-focused role.

He has proven capability in CRM management, including experience with platforms like LEAP, ActionSteps, Salesforce, and Clio, where he regularly updated client contact data, tracked milestones, and managed contract documentation from EOI through settlement. His responsibilities have included preparing and issuing contracts via tools like DocuSign and DocHub, managing deposit tracking, sending executed contracts to all parties, and coordinating inspections and valuations.

Jerald is also adept at preparing settlement figures, statements of adjustment, and maintaining organized filing systems for all documents, receipts, and correspondence. His experience in chasing key dates, deposits, and outstanding documents through professional phone and email communication demonstrates his proactive and detail-focused approach. He has also worked closely with solicitors, clients, and agents making him comfortable in cross-functional and client-facing interactions.

In addition to his technical qualifications, Jerald brings strong customer service experience from his prior BPO roles in healthcare and financial accounts, which further strengthens his responsiveness, problem-solving, and communication skills.

With his in-depth knowledge of Australian conveyancing practices, excellent CRM and documentation skills, and proven ability to work independently in remote roles, Jerald Roxas is a strong fit for supporting contract execution, milestone monitoring, and stakeholder coordination in a fast-paced legal or real estate environment.

Jerald has a solid background in administrative support, recruitment, and project management within various industries, including real estate and legal services. His comprehensive experience makes him a strong candidate for roles in these areas.

• Administrative Support
• Recruitment
• Project Management
• Paralegal Duties

• Real Estate
• Legal Services
• BPO / IT-Enabled Services

Jerald has extensive experience in administrative and support roles. Most recently, he worked as a Recruitment Specialist, presenting employment opportunities, sourcing candidates, and conducting initial interviews. Prior to this, he served as a Project Manager and HR Specialist, helping with business development, social media marketing, and daily interviews across various industries. He also worked in the legal sector, assisting Australian lawyers with administrative tasks for property settlements, responding to client inquiries, and preparing legal documents. Additionally, Jerald has experience as a Digital Admin, handling booking, scheduling, data entry, lead searching, and email marketing. His strong organizational skills and attention to detail make him an asset in administrative and support roles.

Skills:

• Recruiter Customer Service (Advanced)
• Recruiting (Advanced)
• Real Estate (Advanced)
• Paralegal (Advanced)
• Administration (Advanced)
• IT Technical Support (Intermediate)
• B2B Marketing (Intermediate)
• Image Editing (Intermediate)

Software Proficiency:

• Microsoft Office Suite (Excel, Word, PowerPoint)
• ActionSteps
• LEAP
• PipeDrive
• Zendesk
• Canva

Jerald is currently available to start working immediately and is comfortable with both remote and on-site work setups. He has demonstrated strong technical and interpersonal skills, making him a valuable asset for administrative, recruitment, and project management roles. His experience in real estate, legal services, and business development showcases his ability to handle diverse tasks and ensure efficient operations. Jerald’s comprehensive background, attention to detail, and proactive approach to administrative support position him as a highly competent candidate for these roles.

1. Customer Service: Exceptional at handling inquiries via phone, chat, and email, resolving issues promptly, and managing escalated cases.
2. Technical Support: Proficient in troubleshooting device-related challenges and providing comprehensive support for various technical issues.
3. Multitasking: Efficiently manages multiple tasks, including order processing and data entry.
4. Team Collaboration: Experienced in monitoring and coaching team members, conducting meetings, and fostering effective communication.
5. Communication Skills: Strong written and verbal communication, adept at interacting with stakeholders, clients, and team members.
6. Problem-solving: Effective in resolving customer issues and providing solutions to technical and service-related challenges.
7. Data Management: Skilled in maintaining accurate customer records and generating detailed reports.
8. Attention to Detail: Ensures accuracy in all tasks, from order processing to financial transactions.
9. Remote Support: Provides efficient support through remote access tools, managing customer interactions remotely.
10. E-Commerce Operations: Manages order processing, inventory, refunds, invoices, and payments, ensuring smooth operations.
11. Chargeback Handling: Experienced in processing and managing chargeback disputes.
12. Domain Management: Registers and updates domain settings, handling renewals and related support.
13. Order and Inventory Management: Ensures accurate and timely processing of orders and collaborates with warehouse teams for stock availability.
14. Basic Accounting: Handles financial transactions and reporting.
15. Graphic Design (Basic): Creates basic graphics and utilizes design software.
16. Compliance and Documentation: Adheres to company policies and maintains accurate documentation of interactions and transactions.
17. Project Coordination: Manages timelines and deliverables, coordinating with multiple teams and stakeholders.
18. Report Generation: Creates daily, weekly, and monthly performance reports, highlighting key metrics.

1. CRM Systems: Manages customer records, generates reports, and quotations.
2. Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Paint.
3. Google Suite: Uses Docs, Sheets, and Slides for collaborative work.
4. Adobe Photoshop and Canva: Basic graphic design and image editing.
5. Shopify Platform: Manages e-commerce operations and assists merchants.
6. Microsoft Azure and Intune: Manages device connections and support.
7. PowerBI: Basic familiarity with the tool.
8. Slack and Teams: Facilitates team communication and collaboration.
9. Zendesk and Connectwise: Manages customer support tickets and technical support.
10. Outlook: Manages emails and calendar tasks.
11. Jovi Chat: Provides chat support.
12. whois.com: Manages domain registration and updates.
13. Xero: Handles financial transactions and reporting.
14. Shopify Apps and Amazon Seller Central: Manages various e-commerce tools.
15. Alibaba: Manages e-commerce and product sourcing.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
• Drive to protect the company against risk by doing things in general accordance with established standards.
• Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
• Detail-oriented and helpful; works comfortably as part of a team and often checks work.

• Febbie Jane reached 2nd year college in BS - Human Resource Development Management and has a certificate in Social Psychology. She have been working for 6 years handling and performing roles such as Customer Service Representative, Data Entry and Quality Analyst. She has catered international clients since most of his work experiences are client handling.
• She was exposed and proficient to the following tasks and tools:
  • XUI
  • DMDAPI
  • Talent Acquisition
  • Data Entry
  • Customer Support
  • MS Excel and Word
• She has been a Customer Support Representative for 3 years. Responsible in Appointment Setting, Social Media Monitoring, doing Inbound and outbound calls. Filing tickets to an Australian Company. And, doing a little bit of sales. On top of it she also is doing Talent Acquisition tasks. Like, screening applicants for recruitment purposes.
• She has experience as Data Entry for 2 years and 5 months that track customer's records, credit score restoration and doing live sports update on AATV app.
• She has been a Quality Analyst for 1 year and 7 months as well. Responsible in maintaining the quality of the calls made by agents. Ensuring that they are following the accurate process and following the rules.
• Febbie Jane can start ASAP and prefers to any full-time and open for negotiation with part-time roles.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

• Kim has a bachelors degree in Hotel and Restaturant Management and have been working for almost 12 years now handling and performing roles such as Admin Assistant, Fulfillment Lead, Customer Support, Customer Support Lead, Programs Assistant, Virtual Assistant Recruitment Officer and  Reconciliations Officer under the industries of Financial Services, Recruitment Agency, Outsourcing, Education and Merchandising. She has catered to US and Australian Clients. 
• Her greatest achievement with her 12 years of professional experience was being able to work remotely since 2015, working and being exposed to global clients, and working in several industries, all of which helped her career development.
• She was exposed to the following tasks:
  • Order Management
  • Shopify Management
  • Customer Support
  • Invoicing 
  • Email Support
  • Chat Support
  • SMS Support
  • Inventory and Fulfillment
  • Data Entry
  • Scheduling
  • Quality Assurance
  • Handled 4 team members
  • Recruitment 
  • Reconciliation
  • Product Research 
  • Administrative Tasks
• She is proficient in using tools such as CRMs, Zendesk, Salesforce, ReAmaze, ShopifyTrello, Asana, Google Apps and Microsoft Office.
• She currently have a part-time job, working on a flexible schedule. She prefers morning or late afternoon shift and open to any full-time or part-time roles.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, KIMJEN is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. KIMJEN gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Mich has a bachelor's degree in Entrepreneurship and has been working for almost 9 years handling and perfoming roles such as Executive Virtual Assistant, Accounting Staff, Customer Service Representative, Property Specialist, Purchasing Staff, Purchasing Officer, Product Research and Administrative Assistant working in the industries such as Real-Estate, BPO (Retail Account) and Cooperatives. She has catered to US and Australian Clients.
• She was exposed to the following tasks:
  • Phone Support 
  • Accounting
  • Order Management
  • Invoicing
  • Purchasing
  • Data Entry
  • Amazon Seller Central Management 
  • Web Research
  • Product Research
  • Social Media Management
  • Photo Editing
  • Appointment Setting
  • B2B Lead Generation
  • Email and SMS  Management 
  • Administrative Tasks
• She is proficient in using tools such as:
  • Oracle Netsuite System
  • Microsoft Dynamix AX
  • Amazon Seller Central
  • Monday.com
  • Hi-Pages
  • Houzz
  • QUICKBOOKS
  • XERO - 3 months 
  • Invoice2go
  • INVENTORY LAB
  • Microsoft Office Products
  • Google Docs
  • Discord
  • Slack
  • Canva
  • Keap Infusionsoft CRM
  • Shopify - 9 months
  • FB | IG | Linked In | Wordpress
• She can start ASAP, amenable to working any shifts and open to any full-time and part-time roles.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Michile is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Michile gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Kakay, a non-practising nurse and licensed financial advisor, has worked in the pharmaceutical, local government unit, online educational institution, and insurance industries for over 20 years, handling and performing roles such as Financial Advisor, Executive Assistant, ESL Tutor/teacher, Corporate Nurse, HR Personnel, Public Information Officer, Staff Nurse, and Medical Representative. She has a Bachelor of Science in Nursing. She has served local customers.
• She was exposed to the following tasks: 
  • Sales 
  • Phone Support
  • Email Handling
  • Calendar management 
  • ESL Teaching
  • Payroll
  • Customer Service
  • Client Relations
  • Administrative tasks 
• As a Financial advisor, her tasks are:
  • Offer Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
  • Conducts Financial Needs Analysis for interested clients and companies.
  • Handles and maintain clients and companies
    policies while in force.
• She is proficient in using tools such as Salesforce, Google apps and MS tools.
• She can start ASAP and open to any full-time or part-time roles.

Predictive Index Profile - Guardian

Strongest Behaviors

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charity will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Ron has been working for almost 3 years in the Transportation Campaign, Business Process Outsourcing handling healthcare and mortgage accounts where he handled and performed roles such as Medical Billing Specialist, Collection Representative, Sales Representative, Customer Service Representative and Account Receivable Specialist, He has an experience dealing with global clients.
• He was exposed to the following tasks:
  • Phone Support - Inbound and Outbound Calls
  • Customer Service 
  • Billing 
  • Process payments
  • Sales
  • Administrative tasks
• When he was working in the Healthcare  company he was tasked to do the following:
  • Assist patients, attorneys, and insurance companies regarding hospital bills
  • Answer clients’ billing questions
  • Researching and resolving account discrepancies
  • Verifying insurance coverage and eligibility for patients
  • Following up on claims
  • Maintain accurate and up-to-date records of all patient information, procedures, and payments
  • Managing insurance claims to ensure they are processed and paid in a timely manner
• He is proficient in using tools such as Avaya, CRMs, Avility, Provider Portal, Simply pay, Ringcentral, Google apps and MS Tools.
• He can start ASAP, amenable working any shifts and open to any full-time or part-time roles.

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.

Ronnel is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

• Marj has been working for almost 6 years in several industries such as Manpower, Constructions and Medical where she handled and performed roles such as Human Resource Staff, HR - Time Keeper and HR Officer (Timekeeping & Payroll) . She holds a bachelors degree in Human Resource Development Management.
• She was exposed to the following tasks:
  • Timekeeping
  • Payroll
  • End-to-end Recruitment (Nurses and Admin positions such as Purchasing)
  • Administrative tasks
• She is proficient in using tool such as MS Tools, Payroll System and Google Apps.
• She is Xero certified.
• She can start ASAP, amenable to working any shifts and open for any full-time or part-time role.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, MARJORIE is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. MARJORIE gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Eiza has been working for almost 12 years in the Business Process Outsourcing Industries handling accounts such as Telecommunications and Leasing Company performing roles such as Customer Service Representative and Appointment Setter. She then venture into the freelancing world and became a General Virtual Assistant. She holds a bachelor's degree in Information technology. She has catered to international clients.
• She was exposed to the following tasks such as:
  • Phone Support - Inbound and Outbound
  • Appointment Setter 
  • B2B and B2C Campaign
  • Lead Generation
  • Customer Service
  • Bookkeeping
  • Social Media Management
  • Conduct Research 
  • Administrative tasks
• She is proficient in using tools such as:
  • MS Tool
  • Avaya
  • Hubstaff
  • Zoom
  • Skype
  • Google Apps
• She can start ASAP, amenable to working any shifts and open to any part-time roles.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Eiza is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eiza, who takes responsibilities very seriously.

With experience and/or training, Eiza will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Eiza is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Darwin has been working for almost 8 years in the PH booking firm and Business Process Outsourcing handling radio network account where she handled and performed roles such as Customer Service Representative and Office Staff. She holds a bachelor's degree in Business Administration. 
• He attended online training for upskilling as General Virtual Assistant.
• She was exposed to the following tasks: 
  • Phone Support - Inbound and Outbound calls
  • Customer Service
  • Lead Generation
  • B2C Campaign
  • Billing 
  • Technical Support
  • Retention
  • Sales
  • Bookkeeping
  • Administrative tasks
• He is a proficient in using MS Tools, Google Apps, Calendly, Asana and Mailchimp. 
• He can start ASAP, amenable to working any shifts and open to full-time or part-time roles.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

• Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
• Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.

Darwin is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

• Abigail has worked for 6 years in different companies from BPO, Retail, Real Estate, and Healthcare. She handled different positions such as Medical Scribe, Amazon Supplier Outreach Specialist, Amazon FBM and FBA, Real Estate Agent, Medical Coding Instructor, and Benefit Claims Processor. She graduated with a Bachelor of Science in Nursing. She started her freelancing career in 2019 and worked with clients from the US and Australia. She supported the following tasks:
  • Admin support - records management, data entry
  • Store management
    • product listing, inventory management, product research, content creation, quality assurance
  • Handling medical records
  • Handling patients' records
  • Ensure all documentation follows the facility's guidelines and standards
  • Processing claims
  • Back-office support
  • Customer support
• She is proficient in systems such as NextGen EHR, Health Fusion, Microsoft Office, Slack and e-commerce platforms.
• She is available to start immediately, and she is amenable to working the day shift for any part-time or full-time position. 

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Jern acquired a bachelor's degree in Business Administration majoring in Internal Auditing and has around 8 years of relevant experience. She was employed in the BPO and construction industries where she held the Internal and Site Auditor positions. 
• With these employments, she was exposed to the following:
  • Preparation of reports (Audit Reports, Sweep Check Reports, Audit Checklist, Audit Plan)
  • Perform Risk Analysis
  • Risk and compliance audit
  • Financial audit
  • Verification of product/services, payroll & timekeeping, pre-audit and post-audit of Account Payable
  • Process mapping
• She is knowledgeable with:
  • Internal Auditor's role in Risk, Control and Governance
  • Internal Audit and ISO Standards (9001:2008 TO 2015)
  • ISO 27001:2013/ISMS Standards
  • Risk Assessment
• She is proficient in using tools such as SAP, Microsoft Office Apps, Google Workspace, and Adobe Acrobat.
• She can start ASAP, is amenable to working any shifts, and is open to full-time or part-time roles.

• Relatively informal and outgoing with others. Communicates in an open, lively, flexible manner, drawing others into the conversation.
• More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
• More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

Jernalyn is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• In her more than 20 years of employment, Phoebe has held positions such as real estate virtual assistant, ESL tutor, customer service representative, activation specialist, and customer relations consultant in educational institutions, property management/real estate, and business process outsourcing firms handling telecommunications, financial, and law publishing accounts. She has catered to global clients.
• She was exposed to the following tasks:
  • Appointment Setting
  • Lead Generation
  • Cold Calling
  • Email and Chat Support
  • Phone Support
  • Customer Service
  • Technical Support
  • Social Media Management
  • Researching
  • Marketing Analysis
  • Administrative Tasks
• She is proficient in using tools such as Microsoft Office, Google apps, LinkedIn Sales Navigator, Netsuite, Mojo, Siebel, Dos, Asana and Skype.
• She can start ASAP, amenable working any shifts and open to any full-time or part-time roles.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.

Sunset Phoebe is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Aiza has been working for more than 10 years now in the Financial Service and Online Educational Institution handling roles such as Sales Consultant, Purchaser & Admin, Online English Instructor and Part-time Financial Advisor. She then started being a independent contractor in 2022 as Social Media Manager for Real-estate and Pastry business. She was able to handle clients from Israel.
• She was exposed to the following tasks:
  • Social Media Management (FB, IG, Tiktok, Twitter and Youtube)
  • Content Strategizing
  • Analytics and Reporting
  • Graphic Designing
  • Sales
  • Online Teaching
  • Administrative tasks
• As as Social Media Manager she was tasked to: 
  • Effectively handle the social media presence and administrative tasks to promote the company's properties,engage with potential clients, and enhance its online reputation.
  • Maintain an up-to-date database of property listings,including details like property descriptions, images, videos,pricing, and availability status.
  • Organize and manage leads generated through socialmedia channels, website inquiries, and other sources. Followup with potential clients and nurture them throughout the sales process.
  • Communicate with clients, both buyers and sellers, throughvarious channels, such as email and direct messaging, toprovide updates, answer questions, and maintain a positiveclient experience.
  • Conduct market research to stay updated on real estatetrends, property values, and competition in the local market.Provide insights and recommendations to the real estate team based on the research findings.
• She also into article writing, topics were about beauty products.
• She is proficient in using tools such as Capcut, Filmora, Canva, Adobe Photoshop, Google workspace, MS Office, Trello, Monday.com, Notion and Click-up.
• She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.

Aiza Concepcion is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

Understanding the technical aspects of own work well, is capable of exercising ingenuity in problem-solving within the limits of specialized expertise and training. Conservative and eager to avoid risk, is cautious and skeptical about new ideas. Will be comfortable with established, approved systems, technology, organizational relationships, and people.