Hire World-Class, High Performing, Vetted Database Administrators.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Database Administrators.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Database Administrators.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Database Administrators

Your business data, including customer information and inventory management, is stored in a database for easy employee access and program integration.

Therefore, database maintenance is crucial because any errors can lead to disruption in operations. Fortunately, you can hire database administrators for your IT team.

Database administrators are responsible for monitoring data integrity and security, as well as optimising performance and troubleshooting any issues.

You can find the best data administrators for your business from Remote Staff’s roster of talents.

Our Clients love us.
Be the next success story!

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $14.00/hr

Bryan

Candidate ID: 564145

Systems Networking and Administration System Administrators Server Administrators Network Administrators

ADVANCED

Windows Azure, Microsoft Active Directory, Windows Administration, Windows Server Administration...

INTERMEDIATE

MySQL, Microsoft SQL Server...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 14.00 per hour or $USD 2426.61 per month

Remote Staff Recruiter Comments

Bryan has been working in the IT industry for more than 17 years.
He has worked as Systems and Network Engineer for Managed Service Providers for US clients and healthcare facility based in Singapore
He is mainly working on Level 2.5 cases related to Microsoft Azure and data security since Level 3 supports are for onsite.
He also followed ITIL and has working knowledge with Change Management
His technical skills include:
- Software Skills:
  - Windows Server management, security and updates patching (Application, File, SQL, Cluster, Web, Parse, Build, etc.)
  - VMware vSphere
  - Datto, Axient backups
  - Veeam
  - Azure AD, InTune, MS365
  - Citrix, ASG-Remote Desktop, RDP
  - JAMS: Mediation, Arbitration and ADR Services
  - CRM Systems
  - Ticketing Systems/MSP Tools (N-Central, N-able, RMM, SolarWinds, ConnectWise, ServiceNow, Remedy)
  - Strong knowledge in Active Directory including GPO / GPP processing.
  - Microsoft Exchange: Administration, Creation, Modification and Deletion
  - Internet Information Services (IIS)
  - MS SQL / MYSQL Database and scripting
  - Power shell
- Hardware Skills:
  - PC/Server troubleshooting, repair, and preventive maintenance.
  - Fundamental Networking and TCP/IP Knowledge
  - Troubleshoot supported modems, routers, and switches.
  - Servers and Network Printer Set up.
He can start ASAP and prefers full-time arrangement

Employment History

Customer Service Advisor

Industry:

Computer / Information Technology (Hardware)

Employment Period:

June 2007 to June 2008 (12 Months)

Duties and Responsibilities:

Handles technical issues of U.S. customer's Creative products via phone support and email and pushing sales to every customer. Participated as a front liner during Road shows and IT shows.

Operations Engineer IT Support Engineer

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2008 to March 2010 (19 Months)

Duties and Responsibilities:

Handle customer support enquiries via phone / email / support ticketing system. Response to support requests - Phone / Email / Support Ticketing System - within targeted time frame and resolve support requests with best possible solution(s).
Attending to data center customers and provide Data Center maintenance.
Setting up of servers (Windows 2003/2008, Linux Centos, FTP) as we as Windows clustering. Planning, Setup, Installation, Reinstallation, Migration, Maintain and Rectify server issues.
Network (LAN/WAN/VPN): Deploying and configuring network solutions such as CISCO routers and switches.
Server/network monitoring (Planning, Setup, Maintain and Rectify network issues).
Setup and maintenance of hosting accounts, web servers, MS Exchange (2003/2007) email and mobile email setup.
PC setup, configuration, and maintenance: Windows (XP, Vista), Linux Centos.
Perform after office hours provisioning and 1st level technical support.
Involve in new order process - such as setting up new hosting accounts, and new servers.
Active Directory Administration and Microsoft Exchange accounts Administration.
Monitor network stability, involve in planning, setup, maintenance and rectify network problem.
Assist to Sales to provide after-sales support.
Assist to attend to basic sales inquiry when sales representative is not available.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2005 to January 2007 (22 Months)

Duties and Responsibilities:

Handled 1st level phone support and email response for American clients' satellite service.
Provided technical support to American Customers, including equipment troubleshooting, installment and activation. Provided marketing information to customers and handled general queries.

Desktop Support Engineer IT Systems Security Administrator

Industry:

Banking / Financial Services

Employment Period:

April 2010 to November 2011 (19 Months)

Duties and Responsibilities:

Provide full support to RBS users with issues from all in-house applications (AS400, Kondor+, etc.), Windows OS (XP) administration, as well as Microsoft Office 2003/2007/2010, SharePoint etc.
Provide trade floor desktop support for applications/systems such as Reuters3000Xtra, RMDS, Bloomberg, Bloomberg Anywhere, etc.
MS Exchange (2003), Outlook, and Lotus Notes (client and domino) email and mobile (Blackberry) setup, configuration, and maintenance.
Provide PC upgrade and Desktop Support Services to the RBS Infrastructure Integration Program. Build office PC/Laptop using existing corporate build processes.
Provide immediate personal L2/L3 support to front-office users. Provide desk-side assistance to back-office users.
Utilize Active Directory for user/group/machine accounts management and administration.
Manage PROJECTS within Singapore IT service desk purview (such as PC deployment, process enhancement, application UAT testing, etc.). Disaster Recovery site included.
Provide Core Desktop Support (3rd line) to Front/Back Office users through escalation channel by IT Service Desk, Desktop Support team etc.
Serve as back-up leader to the service desk team. Site survey on Hardware and Logging.
Manages changes using change requests web application while complying with banking security standards.
Manages all reporting needs for Singapore and/or the region. Includes data generation, analysis and summarized information for recommendation, presentation etc. Ensures high level of end-user satisfaction. Ensure the team pro-actively document all knowledge and experience in the share depository and participate in knowledge sharing / training for the team.
Performs system security administration on technology platforms in accordance with the defined policies, standards, and procedures of the organization, as well as with industry best practices and vendor guidelines. Utilizes Phone / Ticketing Systems (Remedy Tool).
Performs assessments, installation and configuration of security tools, systems, and applications, including Identity Management systems and host-based security systems.

Systems Analyst

Industry:

Telecommunication

Employment Period:

May 2018 to November 2021 (41 Months)

Duties and Responsibilities:

Responsible for the identification of system requirements, documentation, testing and presentation of technology initiatives; participate in determining/defining project requirements. Develop thorough design and end user documentation; research, plan, install, configure, troubleshoot, maintain, and upgrade vendor software; draw up specific proposals for modified or
replacement programs: partner with other technical staff to ensure connectivity and compatibility between systems.

Systems Analysis Functions –

Lead, and participate in as necessary, the activities related to the identification of system requirements, documentation, testing and presentation of assigned business segments technology initiatives while adhering to established policies and procedures.
Identify system issues within scope of responsibility ensuring issues are brought to timely resolution and documented according to department standards.
Maintain large scale multi-tenant communication platform ensuring departmental best practices are followed, as required.
Act as a liaison between information technology and appropriate department or staff in efforts to drive strategic systems technology initiatives.
Participate in determining/defining project requirements.
As required, work with appropriate resource (e.g., engineering, etc.) to approve/accept documentation related to platform build outs.
Continuously update existing platform documentation
Conduct testing on existing systems to varying degrees as required (e.g., unit, capacity, or failover testing, etc.)
Conduct technical research to analyze existing programs for deficiencies or areas that can be improved.
Identify options for potential solutions and assessing them for both technical and business suitability.
Partner with other technical staff, (e.g., networking, telecom, application development, etc.) to ensure connectivity and compatibility between systems.
Draw up specific proposals for modified or replacement programs.
Research, plan, install, configure, troubleshoot, maintain, and upgrade vendor software.

Project Coordination –

Coordinate, prioritize, and participate in activities associated with completing assigned projects or project task(s).
Update project plan as necessary.
Monitor progress of tasks ensuring all deadlines are met as scheduled.
Provide management with status reports detailing status and timelines.
Follow all steps to close project which may include conducting meetings, completing project reports, and maintaining completed project file.

Problem Resolution –

Proactively oversee the activities involved in quality resolution of problems related to area of responsibility.
Respond with a sense of urgency to problems escalated to employee's level.
Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided.
Place the highest priority on providing quality customer service by ensuring the unique needs of customers are met.
Ensure quality resolution and thorough and accurate documentation of customer issues.
Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems.
Participate in creating, administering, and continuously updating procedures for resolution of all related issues.

Team Interfaces/Customer Service –

Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
Cooperate with team members to meet goals or complete tasks.
Provide quality customer service that exceeds customer expectations and improves level of service being provided.
Treat all internal/external customers, team members and department contacts with dignity/respect.
Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided.

Azure Network Engineer

Industry:

Banking / Financial Services

Employment Period:

August 2022 to November 2023 (14 Months)

Duties and Responsibilities:

Perform daily monitoring operation and support.
Assist in analysing, assigning, and escalating support calls • Provide remote technical support to 100+ clients.
Provide continuous patch updates and maintain IT hygiene.
Conduct monthly review of incidents and service requests to analyse and recommend improvements in quality.
Administer SharePoint, Azure AD, Intune, Teams and MS365
Troubleshooting Windows / Mac Desktops and Laptops
Security systems (Sophos, Zoho Vault)
MSP Tools (RMM, N-Able)

IT Support Engineer Grade II

Industry:

Healthcare / Medical

Employment Period:

May 2012 to August 2017 (63 Months)

Duties and Responsibilities:

Administration of LAN / WAN, Windows Server 2000/2003/2008, Print Servers and Lotus Notes Servers.
IT related inquiry and desktop support (PC/Notebook, Printer and Copier Machine, etc.)
Antivirus patches update, clean up and validation of PCs.
IT equipment/consumable inventory management/replenishment. IT store/server room housekeeping.
Multiple Hospital Software (VI & SAP) installation and updates maintenance
Backup/restoration of database and backup tape management
Administration of network infra and servers, and user account creation for: Lotus Notes; External Email; Active Directory; Buffalo server; CRM Web Update and backup
Windows Active Directory configuration, maintenance, and monitoring. Email ID management.
Develop and maintain standard operating procedures. Procurement Orders and Invoice management
Support users on desktop settings, emails, printers, and office applications.
Maintain IT inventory and keep track of changes in the network.
Complete installation of Windows. Configuration, deployment, and maintenance
Conduct training every month to St. Luke’s Hospital staff to answer questions and to share knowledge to address simple IT matters to minimize delays in support response.
Mobile device email setup
Documentation of server management and other IT systems.
Network and Wi-Fi maintenance.

T2 NOC System Engineer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

January 2022 to November 2024 (33 Months)

Duties and Responsibilities:

Tier 2 Service Desk: Resolve escalated support tickets for customers via both phone and email, along with proactive support for monitored environments.
Working experience supporting all current Microsoft Windows Operating Systems (Windows 10, Windows Server 2016, 2019)
Working experience supporting various hardware technologies including PCs, Servers, Printers, etc.
Working experience supporting Cloud technologies including Office 365, Intune, and Azure AD, etc.
Working experience supporting in Active Directory, PowerShell, Scripting, etc.
Working experience supporting remote access technologies including Citrix, RDS, VPN, etc.
Experience supporting and troubleshooting of TCP/IP, endpoint security, DNS, DHCP, etc.
Continue to expand knowledge and experience gaining expertise in various technologies.
Experience with 2-factor authentication (Microsoft/Google Authenticator, DUO)
Security systems (SIEM, Sentinel One, Threat Locker)
Backup solutions (Datto, Veeam, VMware, Axcient)
MSP Tools (N-Central, N-able, RMM, SolarWinds)

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 31, 2005

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Windows Azure, Microsoft Active Directory, Windows Administration, Windows Server Administration, Microsoft Windows Server, SolarWinds, X Window System, Windows Server, Windows applications, VMware,

INTERMEDIATE ★★

MySQLMicrosoft SQL Server

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/16357178343
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: DELL (11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 1.38 GHz)
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 1.38 GHz
Operating System: Windows 11

All-inclusive Rate: USD $13.79/hr

Lolito

Candidate ID: 518745

Web Development WordPress Developers PHP Developers Database Administrators

ADVANCED

Laravel, MySQL, PHP, Rest API...

INTERMEDIATE

jQuery, Git, AWS, CSS...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.79 per hour or $USD 1195.53 per month

Full Time: $USD 13.79 per hour or $USD 2391.06 per month

Remote Staff Recruiter Comments

He has a total of 16 years of working experience as Senior PHP Back-end Developer for the estate, car rental, educational, and eCommerce industry
He has experience working with developing projects from the scratch as well as creating and developing new features for an existing system
He has worked with integrations with some web-based applications like payment gateway using Stripe and real estate listing applications
He had experience with Git Administration and Database Management
He has worked with AWS EC2 for repository and storage
For testing, he has done unit testing using a PHP unit
He has experience with the following technologies
- PHP
- Laravel
- CodeIgniter
- MVC
- MySQL
- HTML
- CSS
- Javascript
- JQuery
- ARP Reach
- UNIX/Linux
- MVC
- OOP
- Joomla
- Magento
- WordPress
- AWS EC2
He began working with Laravel in 2011. In 2014, he developed a Daily Time Record system using Laravel 3. In the same year, he employed Laravel 4 to establish a payment gateway. Fast forward to 2022, he employed WinterCMS, a Laravel-based CMS using Laravel 10, to craft a car rental system equipped with an API for seamless mobile integration.
He is available to work full-time and can start as soon as possible.

Predictive Index Behavioral Profile- Adapter

Strongest Behaviors

Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan

Behavioral Summary

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
Lolito is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

Employment History

Co-Owner

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2007 to January 2023 (192 Months)

Duties and Responsibilities:

I work with a friend to create business and marketing strategies through thorough market research as well as help with the supervision of the staff.
I am also the one to designate tasks to the staff and to research new technologies and standards to incorporate to our company workflow.
I also design, develop and maintain several company websites using many frameworks, Content Management Systems and programming languages like OOP PHP, JQuery, HTML and CSS.

Senior Back-end PHP Developer

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

October 2022 to May 2023 (7 Months)

Duties and Responsibilities:

Develop a car rental service using Laravel-based WinterCMS.

Senior Back-end PHP Developer

Industry:

Property / Real Estate

Employment Period:

November 2019 to July 2022 (32 Months)

Duties and Responsibilities:

I develop custom web-based systems using Codeigniter PHP framework. I develop custom Wordpress plugins.
I develop custom integration with third party API.

Key Experience:

Design, develop and implement scalable web-based systems using Codeigniter PHP framework
Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
Design, develop and implement web service API integrations into a custom web-based system
Design, develop and implement custom Wordpress plugins

Senior Back-end PHP Developer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2016 to September 2019 (35 Months)

Duties and Responsibilities:

I develop custom web-based systems using Codeigniter PHP framework.
I develop custom Wordpress plugins.
I develop custom integration with third party API.

Key Experience:

Design, develop and implement scalable web-based systems using Codeigniter PHP framework
Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
Design, develop and implement web service API integrations into a custom web-based system
Design, develop and implement custom Wordpress plugins

PHP Programmer / Web Developer

Industry:

Computer / Information Technology (Software)

Employment Period:

July 2014 to June 2016 (23 Months)

Duties and Responsibilities:

I develop custom web-based systems using Laravel PHP framework.

Key Experience:

Design, develop and implement scalable web-based systems using Laravel PHP framework
Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
Design, develop and implement web service API integrations into a custom web-based system PHP Programmer / Web Developer / Consultant

Php Developer

Industry:

Computer / Information Technology (Software)

Employment Period:

April 2014 to March 2015 (11 Months)

Duties and Responsibilities:

I work with a friend to create desktop as well as web-based systems to our clients. I am the one designated to research new technologies and standards to incorporate to our company workflow.
I also design, develop and maintain several company and client websites using many frameworks, Content Management Systems and programming languages like OOP PHP, JQuery, HTML and CSS.

PHP Programmer / Web Developer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

March 2012 to July 2014 (28 Months)

Duties and Responsibilities:

I work with another PHP Programmer to design, develop and maintain custom extensions for several CMS platforms, Facebook Apps and tools which are used internally to help the SEO, PPC, Sales and affiliate teams.
I use many frameworks, Content Management Systems and programming languages.
On a daily basis I'm working with Joomla, Magento, ARP Reach, Google APIs (Analytics and Adwords), Social Network APIs (Facebook, Twitter, LinkedIn, Google+, Payment Gateway APIs (Verotel, WePay, PayPal), SMS Gateway API (Clickatel), Website Monitoring API (NodePing), Security Image API (ReCaptcha) and using languages such as OOP PHP, JavaScript, JQuery, HTML and CSS.
I am also responsible for creating server-wide and site-specific scripts that checks the stability of the server or website and notifies the concerned parties using Nodeping by phone call, sms and email.

Key Experience:

Design, develop and implement scalable web-based systems using CMS or from scratch
Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
Design, develop and implement web service API integrations into a CMS or into a custom web-based system
Use of several linux-based open source application to develop complex web-based systems Working with a small team of web developers with a wide range of skill sets

PHP Programmer / Web Developer / Web-Server Administrator (Volunteer)

Industry:

Education

Employment Period:

April 2010 to October 2011 (18 Months)

Duties and Responsibilities:

I developed and maintained several custom joomla extensions for the school website as well as design, develop and implement several web-based systems for use in the school.
I was also in-charge of the school's web server.
The task involved installing and maintaining the web, ftp and mail server.

PHP Programmer / Web Developer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2007 to February 2010 (37 Months)

Duties and Responsibilities:

I work with a small group of PHP Programmers to design, create and maintain custom extensions for several CMS platforms, Facebook Apps and tools which are used internally to help the SEO, PPC, Sales and affiliate teams.
I use many frameworks, Content Management Systems and programming languages. On a daily basis I'm working with Joomla, Google APIs (Analytics and Adwords), Facebook API and using languages such as OOP PHP, JQuery, HTML and CSS.

Key Experience:

Design, develop and implement scalable web-based systems using CMS or from scratch
Design, develop and implement RESTful web service, providing a stable base that allows other php programmers of the company to expand its functionality
Design, develop and implement web service API integrations into a CMS or into a custom web-based system
Use of several linux-based open source application to develop complex web-based systems
Supervision of a small team of PHP programmers Working with a small team of php programmers, web developers, graphics artists and content developers with a wide range of skill sets

PHP Programmer / Web Developer (Freelance)

Industry:

Employment Period:

July 2009 to July 2009 (0 Months)

Duties and Responsibilities:

I design, create and maintain custom Joomla extensions.
I use Joomla as the base for the website and several programming languages to design, create and maintain the custom Joomla extensions.

Education History

Field of Study:

Major:

Information Systems

Graduation Date:

January 2, 2011

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

Computer Engineering

Graduation Date:

January 2, 2001

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Laravel, MySQL, PHP, Rest API, Object Oriented Design, CodeIgniter, MVC Frameworks,

INTERMEDIATE ★★

jQuery, GitAWSCSSHTMLWordPress

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Shared Room
Speed Test Result: 96.20 mbps download; 92.37 mbps upload
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: MSI (Intel core i7)
Processor: Intel core i7
Operating System: Windows 10

All-inclusive Rate: USD $14.00/hr

ROELLIAM

Candidate ID: 509478

Systems Networking and Administration System Administrators Server Administrators Network Administrators

ADVANCED

System Administration, Linux System Administration, Networking, Microsoft Server Administration...

INTERMEDIATE

Project Management, Mac OS...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 14.00 per hour or $USD 1213.31 per month

Full Time: $USD 14.00 per hour or $USD 2426.61 per month

Remote Staff Recruiter Comments

Roe is a graduate of Computer Engineering and has been working for 17 years now. He is a Microsoft Certified Professional since 2006. He has been connected to different industries like Education, IT Consulting, BPO, Banking, and Human Resources Consulting. He has already handled different roles which include working as a Senior System Administrator, Security Test Analyst, Systems Engineer, Remote Desktop Support Engineer, Technical Support Engineer, and Infrastructure Engineer. He has prior experience supporting US and Australian clients via phone, email, chat, and remote sessions. He has advanced skills in System Administration and server and network security. He is also adept doing the following tasks:

Supporting and maintaining AWS Infrastructure
Does comprehensive support on client systems like web servers, FTP server, and Active Directory server/domain
Maintaining cloud networking of AWS
Handles the PCI compliance or security area
Research on how to enhance the system/cloud infrastructure of the client
Troubleshoot switch platforms and functionalities
Analyze logs and reports in Azure
Adhere to and remediate security risks and threats
Providing level 2 security support for the servers, desktops, and the users
Monitoring of Windows Citrix and virtual machine servers
Deploying routers, edge switches, firewalls, and the cabling
Handling deployment of wifi connectivity\

He has acquired certification in Linux System Administration.
He is proficient in using the following:

IIS7&8
JIRA
Postman
Reetro, MigrationWiz
GoDaddy
DigiCert
Twilio
MailStore,
MXToolbox
Citrix
Windows Active Directory
TimeDoctor
Cloudyn
CloudFlare
SCCM,
HP OVCM
ServiceDesk Ticketing System
RequestIT
Airwatch
Remote Desktop,
BlackBerry Exchange Server
VMWare
VSphere
HP Device Manager
Mainframe
RightFax
Zoom
Skype
8x8
TeamViewer
Siemens PABX
I/O Block termination
Avaya IP
AWS
Microsoft Azure
Microsoft Office 365
MSQL
BladeLogic servers
Windows9x/NT/2010/XP/Vista/10
Windows Servers
Linux (Redhat, Bitnami)
Mac OS

He needs to render 4 week's notice
He is amenable to working the dayshift schedule for both full-time and part-time roles.

Predictive Index Behavioral Profile- Controller

Strongest Behaviors

Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.

Behavioral Summary

Roe is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that he knows what he is talking about before speaking. Needs a lot of certainty and structure in his work so that it meets very high, specific quality standards.

Employment History

COMPUTER TECHNICIAN / COMPUTER INSTRUCTOR

Industry:

Education

Employment Period:

September 2004 to May 2006 (20 Months)

Duties and Responsibilities:

Working closely with other teaching and school staff.
Encouraging classroom discussions between pupil’s.
Teaching all areas of the school computer curriculum.
Responsible for desktop support including assembly, installation, troubleshooting and maintenance.
Subject teacher in computer subjects.
Assists in desktop troubleshooting and setting dial-up internet connection. Pioneer the LAN installation in Computer Laboratory.

TECHNICAL SUPPORT ENGINEER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2008 to September 2009 (11 Months)

Duties and Responsibilities:

Responsible for desktop support for approximately 900+ users.
24/7 IT on call support and monitors stability of the systems and network infrastructure.
Responsible for providing level 2 technical support for desktop, laptops, telephone sets, printers, operating system, and office automation software and applications to all internal users.
Aids in customizing, upgrading, integrating, and testing hardware and software facilities for users.
Document and track changes in any installation, movement, and repair of IBM, Lenovo, Dell and HP desktops. Printers such as HP Laser Jet M3035X5, HP Laserjet 2300n and HP Business inkjet 1100. Telephone sets such as AVAYA phones and headsets.
Document and track changes in the logistics supply of IT equipment/apparatus Appointed as POC (Point-ofContact) in IT assets or IT equipments inventory for PBCom IBM-Daksh.
Coordinate IT equipments with other vendors for purchasing and resolving IT-related issues.
Handle team/s for any tasks/projects assigned.

INFRASTRUCTURE ENGINEER / ASSOCIATE SYSTEMS ENGINEER

Industry:

Employment Period:

August 2006 to June 2008 (22 Months)

Duties and Responsibilities:

Configuring of Fortigate firewall such as block or unblock certain websites, create new policy routes, remote pre/post-installation and configuration of firewalls, filtering web contents, upgrading firmware versions, investigate any network slowdown in relation with the firewall and creation of vpn tunnel. Network troubleshooting and support both wired and wireless.
Implementation of Wifi Network Project through the configuration of 3Com 8760 Access Points, S3600 H3C POE Edge switches, H3C S7500, AR28-12 Router and Fortigate300A Firewall. Installation and configuration of H3C Quidview Network Management System. On-site support for Firewall, LAN and Wifi Network.
Planning, installation and implementation of WIFI network using 5 Linksys Wireless Access Points (WAP54G)
Continuation of the implementation of its network system. Basic Configuration and testing of 12 Cisco Express 500 switches. Assisted DILG IT personnel for the migration of the old network to its new network. Basic Configuration of Cisco 2851 Router and Cisco 2000 Series Wireless LAN Controller. Basic configuration Cisco Aironet 1010
Designed and implemented the Wifi Project using 4 units of 3Com 7760 Access Points and 40 units of 3Com OfficeConnect Wireless 54 Mbps 11g Compact USB Adapters.
Configuration of H3C-AR28-12 H3C S7500 Layer 3 Switch and H3C S3600 switches Router in Trinoma Mall. Installation and basic configuration of H3C Quidview Network and Management Software. Troubleshooting of merchants’ POS/LAN connectivity both Layer 1 and Layer 2.
As an IT Support, Proficient in using REMEDY (SRS) ticketing system, network routing and protocols, Cisco configurations, network management and Level 1 configuration of PBX (Hi-Path Siemens 4000). Deployment of desktops and peripherals. Perform troubleshooting and complex hardware and/or software upgrades or malfunctions at the desktop level. Making hardware recommendations to solve various business problems, and implementing solutions.

REMOTE DESKTOP SUPPORT ENGINEER

Industry:

Banking / Financial Services

Employment Period:

February 2010 to May 2011 (15 Months)

Duties and Responsibilities:

Reviewing, resolving and escalating issues of incident tickets queues for any related remote desktop issues/problems for Beryl Project.
Remote desktop issues include Operating systems such as Windows NT, XP, and Vista, Microsoft Office 2000, 2003 and 2007, MS Communicator 2003, Windows IE, HPOVCM, and other Citibank desktop applications
Used VMware technology for remote desktop support and troubleshooting. Provisioning, managing and monitoring of VMware machines/desktops via VSphere, Citrix and Microsoft Active Directory.
Deploying software applications via Active Directory and software manager such as HP OVCM.
Monitor and update security patches of anti-virus application for desktops.
Supporting users using remote tools and through calls.
12/7 shifting schedules.

SYSTEMS ADMINISTRATOR

Industry:

Human Resources Management / Consulting

Employment Period:

April 2012 to November 2015 (43 Months)

Duties and Responsibilities:

IT EUC Tier 2 security support which involves assigning and issuing of RSA tokens, activating and troubleshooting VPN connections. Primary point person in administrator rights removal project. Creation of BTrust rules for local machines.
IT EUC Tier 2 Mobility support which involves troubleshooting of software and hardware for iPhone, iPad, Android phones and Blackberry phones issued by ADP. Provisioning for both BES (Blackberry Enterprise Server) and AirWatch are also performed. Coordinating purchasing requests of mobile phones through Ariba.
IT EUC Tier 2 Exchange support works closely with the Exchange Engineering team with regards to ASD escalations, BES, Outlook 2007/2010 and Lync.
Creating applications access such as Mainframes, Clarify, Rightfax and other in-house and 3rd party apps.
Monitoring Windows, Citrix and VM servers alerts and perform troubleshooting if needed, if not, proper escalation follows.
Software provisioning for Citrix and VM desktops using HPOVCM, SCCM and Active Directory.
Remote technical support for networking, telephony and servers from US counterpart.
Citrix and VM desktop for Philippines associates where in ticketing system is a required process of support.
Perform validation testing with internal engineering and clients.

SYSTEMS ENGINEER

Industry:

Employment Period:

August 2011 to February 2012 (6 Months)

Duties and Responsibilities:

IT technical support in Head Office. Managing desktops, servers and network systems.
Coordinating and managing vendors for hardware and software specifications and costing.
Design, collaborate and implement large-scale BPL technology and IT systems. Pre-sales and post-sales support for projects handled.

SECURITY TEST ANALYST

Industry:

Human Resources Management / Consulting

Employment Period:

November 2015 to August 2018 (33 Months)

Duties and Responsibilities:

Provide subject matter expertise with reference to web application and vulnerability testing procedures.
Provide expertise and experience in information and data collection systems; data acquisition; web exploitation technologies; web analysis/evaluation attack processes and systems dissemination methods and tools.
Demonstrate and maintain current knowledge of industry trends and technologies.
Responsible for performing or assisting with configuring, integrating, supporting and administering all information security operations including application, database, desktop, network, server, remote device, network access and web security.
Taking full responsibility for delivering projects and collaborate with larger teams as necessary ▪ Penetration testing of web applications
Risk assessment of vulnerabilities and vulnerability reporting
Internal trainings to teammates about current procedures and technical tasks and projects
Development of internal tools useful for penetration testing
Leading projects related to security application and security test analyses Security compliance procedure
Consults with management and reviews project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, and allocation of resources.
Utilizes industry-accepted project management principles and firm-established project management tools and processes to direct project teams in the definition, planning and execution of complex long-term projects crossing multiple disciplines and geographies.
Utilizes industry-accepted methodologies and processes to bring projects in on schedule, within budget, and to the customer's requirements.

SYSTEMS ADMINISTRATOR

Industry:

Employment Period:

August 2018 to October 2019 (14 Months)

Duties and Responsibilities:

Provide troubleshooting, monitoring and reporting Switch Platform functionalities and issues example in Microsoft occupancy stores monitoring and coordination.
Provide analytical logs and reports in Azure including security recommendation reports.
Configuring Azure notification alerts
Responsible for performing or assisting with configuring, integrating, supporting and administering all Azure services operations including virtual servers/machines, databases, functions, and monitoring services.
Taking full responsibility for delivering projects.
Penetration security testing of web servers.

SENIOR SYSTEMS ADMINISTRATOR–TEAM LEAD

Industry:

Employment Period:

February 2019 to January 2022 (35 Months)

Duties and Responsibilities:

Handles and manages the team for the overall System Infrastructure and IT support.
Coordinating with multiple departments and managers to establish quality standards.
Reviewing and analyzed existing systems and performed proof of concept to suggest a solution to improve the IT services.
Maintain and administer clients AWS IT infrastructure, including cloud servers, networks, applications software, and all configurations.
Create, modify and delete accounts on various online platforms used by clients. Managing application settings as requested – Microsoft O365, 8x8 VOIP Platform Provides back-end support and maintenance for Amazon Web Services-hosted systems, as used by clients.
Provides back-end support and maintenance for clients’ websites such as deployments in productions servers.
Responsible for creating, troubleshooting and managing DNS and SSL using GoDaddy and CertifyTheWeb.
Plan, coordinate, and implement network and server security measures in order to protect data and software.
Monitor the performance of server systems and networks, and to coordinate Systems Analysts about network and servers access and use.
Design, configure, and test AWS/Cloud technologies and recommend changes to improve systems and network configurations. Determine server and network systems requirements related to such changes.
Determines root cause for IT issues that arise and develop practical, efficient, and permanent technical solutions.
Remains current on new technologies; evaluate and make recommendations as necessary
Responsible in documenting any IT-related procedures, guidelines, processes and knowledgebase documents.
Responsible also for Level 1,2 and 3 Support and taking initial Incident tickets, monitoring, performing and providing initial troubleshooting.
Designing and enhancing processes like Identity Access Management, provisioning of server-based infrastructure and vulnerability scanning from UAT to Production environments.
Keep updated in latest security threats and attacks and provide solutions in securing IT infrastructure through vulnerability scanning and remediation. Recommending and implementing security solutions for endpoint devices. Responsible for the security of IT Assets of clients

Education History

Field of Study:

Major:

ENGINEERING

Graduation Date:

January 2, 2004

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

System Administration, Linux System Administration, Networking, Microsoft Server Administration, Remote Desktop Administration, Atlassian JIRA, AWS, Office 365, Citrix Environment, SQL Azure, Windows Azure,

INTERMEDIATE ★★

Project ManagementMac OS

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15004640754
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Dell Inspiron 14 7000 (Intel Core i7 – 7500U CPU 2.70GHZ)
Processor: Intel Core i7 – 7500U CPU 2.70GHZ
Operating System: Windows 10

All-inclusive Rate: USD $7.85/hr

Earl

Candidate ID: 453373

Administrative Database Administrators Technical Support Specialists Phone Support Agents

ADVANCED

Training and Development, Data Entry, Written Communication, Communication Skills...

INTERMEDIATE

Technical Support, Microsoft Excel...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.85 per hour or $USD 680.07 per month

Full Time: $USD 7.85 per hour or $USD 1360.13 per month

Remote Staff Recruiter Comments

Earl is an experienced Learning and Development Trainer working for over 10 years where he mainly handled senior-level roles in training and managing people regarding processes and monitored team performance. He also developed training modules, conducted leadership training, and manage the operational performances of newly-hired employees. The roles he had handled included but were not limited to Senior Training Supervisor, Business Development Executive, Quality Assurance Team Leader, and Training & QualitySpecialist. He already managed to work with the US and Australian clients. Earl is constantly seeking development opportunities and comfortable leading and working with a team.

His expertise is in the following:
- Training and Development
- Technical Customer Support
- Business Planning Presentation
- Report and Training Needs Analysis
- CSAT and NPS Surveys
- Customer Relations

Adept in using the tools/applications like:
- SalesForce CRM
- SurveyMonkey
- Google Suite
- Google Spreadsheet
- MS Presentation
- MS Word
- MS Excel

He can start immediately.

Employment History

Listener Care Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2006 to April 2007 (9 Months)

Duties and Responsibilities:

Customer Service

Quality Analyst, Team Leader, Training Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2007 to September 2009 (27 Months)

Duties and Responsibilities:

Quality Assurance
Team Management
Training & Development

Manager/Owner

Industry:

Computer / Information Technology (Hardware)

Employment Period:

April 2010 to May 2011 (13 Months)

Duties and Responsibilities:

Managed the entire business.

Training & Quality/Business Development Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2011 to September 2011 (3 Months)

Duties and Responsibilities:

Training & Development
Quality Assurance
Business Development

Senior Training Supervisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2012 to July 2021 (110 Months)

Duties and Responsibilities:

Built and managed an entire Learning & Development Team for a single campaign.
Supervised 4 full-time training specialists handling different line of businesses.
Designed, implemented and reinforced processes to achieve set training goals.
Closely monitored training performances to ensure service levels are met.
Conducted monthly, quarterly and yearly performance reviews.
Strategically planned training logistics.
Created board reports on training progress for all stakeholders.
Assisted in facilitating Training Needs Analysis.
Assisted in developing training modules designed to improve customer experience and communication skills.
Assisted in analyzing NPS statistics to strategize training for customer and agent benefits.
Developed and conducted leadership training.
Published and maintained up-to-date learning and development process documents within knowledge base.
Participated in efficient team meetings on a regular basis to share new developments and insights from Learning & Development Team.
Coached and developed trainers and aspiring leaders.
Managed operational performances of newly endorsed agents to production.

Internet Bandwidth: 100 Mbps and above
Working Environment: Private Room
Speed Test Result: Download: 44.36, Upload: 36.52
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Asus Zenbook Duo (Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz)
Processor: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz
Operating System: Windows 10

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Hire World-Class, High Performing, Vetted Database Administrators. Cut Labor Costs by 70%

Hire World-Class, High Performing, Vetted Database Administrators. Cut Labor Costs by 70%

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Employment Preferences

Remote Staff Recruiter Comments

Customer Service Advisor

Operations Engineer IT Support Engineer

Customer Service Representative

Desktop Support Engineer IT Systems Security Administrator

Systems Analyst

Azure Network Engineer

IT Support Engineer Grade II

T2 NOC System Engineer

Skills

Employment Preferences

Remote Staff Recruiter Comments

Co-Owner

Senior Back-end PHP Developer

Senior Back-end PHP Developer

Senior Back-end PHP Developer

PHP Programmer / Web Developer

Php Developer

PHP Programmer / Web Developer

PHP Programmer / Web Developer / Web-Server Administrator (Volunteer)

PHP Programmer / Web Developer

PHP Programmer / Web Developer (Freelance)

Skills

Employment Preferences

Remote Staff Recruiter Comments

COMPUTER TECHNICIAN / COMPUTER INSTRUCTOR

TECHNICAL SUPPORT ENGINEER

INFRASTRUCTURE ENGINEER / ASSOCIATE SYSTEMS ENGINEER

REMOTE DESKTOP SUPPORT ENGINEER

SYSTEMS ADMINISTRATOR

SYSTEMS ENGINEER

SECURITY TEST ANALYST

SYSTEMS ADMINISTRATOR

SENIOR SYSTEMS ADMINISTRATOR–TEAM LEAD

Skills

Employment Preferences

Remote Staff Recruiter Comments

Listener Care Representative

Quality Analyst, Team Leader, Training Specialist

Manager/Owner

Training & Quality/Business Development Executive

Senior Training Supervisor

LISTENER CARE REPRESENTATIVE

CO OWNER/MANAGER

TRAINING AND QUALITY LEAD/BUSINESS DEVELOPMENT EXECUTIVE

CO OWNER SOCIAL MEDIA/ACCOUNTING MANAGER

SENIOR TRAINER ACQUIRE BPO

TEAM LEADER ACQUIRE BPO

TRAINING SPECIALIST ACQUIRE BPO

VIRTUAL ASSISTANT GRAVITY RAIL MEDIA

PRIORITY SUPPORT SPECIALIST

Skills

Hire World-Class, High Performing, Vetted Database Administrators.
Cut Labor Costs by 70%

Hire World-Class, High Performing, Vetted Database Administrators.
Cut Labor Costs by 70%

Hire World-Class, High Performing, Vetted Database Administrators.
Cut Labor Costs by 70%

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Be the next success story!