We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!
We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!
17 Years of
Virtual Staffing
Experience
Trusted by
3,368
SME’s
6,948
Virtual Staff
Hired
We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!
17 Years of
Virtual Staffing
Experience
Trusted by
3,368
SME’s
6,948
Virtual Staff
Hired
Customer support is often used interchangeably with customer service. After all, both target customers. However, customer support focuses on resolving issues customers may have about a company’s products or services.
Still, it can easily get overwhelming if you receive hundreds of customer support calls every day. You can outsource these to additional customer support representatives at a fraction of the cost.
Remote Staff makes the hiring process painless for you. With a database full of qualified candidates, you can have a new team of customer support representatives within a week or so.Customer support is often used interchangeably with customer service. After all, both target customers. However, customer support focuses on resolving issues customers may have about a company’s products or services.
*Booking interviews depend on candidates' availability and interest.
*Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
More Aussie businesses are choosing to hire customer support representatives remotely to keep customers happy, save on costs, and grow faster and more sustainably.
Let’s dive into how it’s becoming increasingly more popular- what it can do for your business.
As customer expectations grow and budgets tighten, many companies are rethinking their approach to delivering customer support.
Remote teams offer a smarter, more flexible way to stay competitive – while freeing up your internal staff to focus on activities that really move the needle and grow the bottom line.
Customers now expect quick, round-the-clock help. 24/7 customer support outsourcing makes it easier to meet these demands through remote teams—without burning out your local staff.
Building and managing an in-house team can be costly. Remote support gives businesses the flexibility to scale as needed—while keeping expenses under control.
Offshore teams today are highly skilled and trained to deliver support that feels just like it’s coming from a local Aussie team. It’s a cost-effective way to maintain high-quality customer care.
When you hire customer support representatives, it’s important to know that remote service isn’t one-size-fits-all.
Depending on your business needs, you can build a team with a mix of support roles, each focused on keeping your customers happy and engaged.
These reps handle common customer inquiries, process orders, provide updates, and help resolve basic issues across phone, email, or chat.
Perfect for businesses that need fast, written responses.
These specialists manage multiple conversations at once, ensuring quick and clear communication without the need for voice calls.
Technical support representatives at Tier 1 handle basic tech issues like password resets, login problems, or setup assistance.
Tier 2 reps take on more complex issues and often work closely with your product or engineering teams to find solutions.
Some customers prefer or need help in their own language.
A multilingual CSR can bridge that gap, making support more personal and effective.
Others may require reps who understand industry-specific tools and workflows—especially in e-commerce, SaaS, and telco. These specialists provide tailored service that fits your customers’ unique needs.
With virtual customer service staffing, it’s important to find skilled remote customer service representatives who can deliver great support from anywhere.
The best dedicated customer service professionals bring more than just experience—they communicate clearly, stay organized, and work well independently.
With virtual customer service staffing, it’s important to find skilled remote customer service representatives who can deliver great support from anywhere.
The best dedicated customer service professionals bring more than just experience—they communicate clearly, stay organized, and work well independently.
They should speak and write clearly, and know how to listen and understand what the customer really needs.
When customers are upset, good CSRs stay calm, show care, and quickly find solutions.
They should know how to use support tools like Zendesk or Freshdesk to handle customer tickets and messages.
Remote CSRs must manage their time well, follow schedules, and be someone you can count on to show up and do the job right.
Remote support teams need the right tools to stay connected, organised, and deliver great service every day:
Tools like Zendesk, Freshdesk, or HubSpot help teams manage tickets, track conversations, and access customer history—all in one place.
Remote teams need to stay in sync.
Chat and video platforms like Slack, Zoom, and Microsoft Teams make it easy to share updates, solve issues quickly, and stay connected.
Tools for tracking performance, reviewing call/chat quality, and generating reports help managers support their teams, spot issues early, and keep service levels high.
Looking to hire customer support representatives without the hassle and guesswork? Remote Staff makes customer service recruitment simple, fast, and cost-effective:
Whether you need full-time or part-time staff, Remote Staff connects you with reps who understand Australian customers and align with your business hours.
With Remote Staff, you can hire a customer service team that fits your schedule and is easily scalable during seasonal peaks for optimal business growth.
Skip the long hiring process. Remote Staff connects you with skilled, pre-screened customer support reps with no recruitment fees and no wasted time.
Remote Staff takes care of essential admin tasks like payroll, timesheets, and resolving disputes. So you can focus on growing your business with a stellar customer support team while we support them behind the scenes.
A strong start and steady support help remote customer service teams succeed.
Whether you outsource customer support agents, hire offshore call center representatives, or offer inbound call support services, these steps will set them up for success:
Provide clear onboarding guides, product knowledge, and real examples of customer interactions.
Regular check-ins and refresher training help maintain high performance standards over time as well.
With Remote Staff, you can also request structured onboarding support to make things even easier.
Set clear expectations around response times, resolution rates, and customer satisfaction.
Remote Staff helps set up KPI structures during onboarding and provides its own time-tracking software to monitor attendance, productivity, and results.
This makes it easier to keep your remote team on track from day one.
Culture still matters -even in (or especially within) a distributed team.
Use regular video calls, chat channels, shout-outs, and feedback sessions to build connection, trust, and motivation.
Remote Staff supports this further by handling HR and engagement activities that help your team feel included and valued.
Here are some quick answers to common concerns about remote customer support, customer service outsourcing, and working with customer support specialists:
Yes! Remote customer service representatives can work across time zones, including nights and weekends.
Even seasonal customer support agents can help keep your business responsive 24/7, provided that their schedules are strategic.
Reputable providers like Remote Staff follow strict data protection protocols.
Team members can also sign NDAs (non-disclosure agreements), and you can set access limits and security rules to match your company’s needs.
That’s no problem. Remote support teams can be scaled to fit your needs, whether you need full-time, part-time, or just peak-season support.
Yes. With the right setup, offshore teams can meet Australian standards, including the Privacy Act.
Remote Staff ensures your team is trained to stay compliant.
More Aussie businesses are choosing to hire customer support representatives remotely to keep customers happy, save on costs, and grow faster and more sustainably.
Remote teams let you deliver world-class service, tap into a global talent pool that fits your local needs, and build a loyal customer base with consistent, professional support.
Browse customer support profiles above or request a callback to find the right fit for your business.
More Aussie businesses are choosing to hire customer support representatives remotely to keep customers happy, save on costs, and grow faster and more sustainably.
Remote teams let you deliver world-class service, tap into a global talent pool that fits your local needs, and build a loyal customer base with consistent, professional support.
Browse customer support profiles above or request a callback to find the right fit for your business.
