Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

• Supports VMware ESX 3.5, ESXi 5.0 – 5.5 and vSphere 4.0/4.1, 5.1 Windows Platform such as Windows 2000/2003/2008/2012.
• Configure and Manage VMware Vcenter
• Configure and Manage Microsoft Active Directory, DNS, DHCP
• Performed Vmotion Vstorage Motion
• Respond to all issues unresolved by Tier I/II support groups.
• Local and remote server management 
• Server builds, transitions and retirements; adherence to strict check lists and formal sign off processes 
• Expedient, organized and well communicated production changes and critical patch deployments 
• Participate in infrastructure design; provide insight into server platforms, OS and build strategies 
• Coordinate remote servers builds with regional teams 
• Interface with network teams to ensure the server can see the required networks and is remotely accessible 
• Coordinate with the various tools teams (backup, monitoring, software distribution, AV, etc.) to ensure all required agents are installed and functioning on the base server 
• Perform the OS and core technology installation tasks ensuring full compliance to departmental build checklists 

Projects Handled:

• Active Directory Migration From Windows 2003 to Windows 2012
• Migration of VMware vSphere, Vcenter 3.5 to VMware vSphere, Vcenter 5.5

• Handles 10000 server support of Procter & Gamble
• Handles and resolves storage related incidents.
• installation and configuration of VERITAS NetBackup Storage Software
• This includes NetBackup Ver. ( 3.41, 5, 6) both Master and Client Servers
• Daily and Weekly Monitoring of NetBackup Reporting database servers.
• Management of Backup policy including Differential, Full and user daily
• Server Installation includes ( Windows 2000 Server and Windows 2003 Server)
• Performs maintenance check for CPU utilization and storage capacity
• VMware server management
• Management of Blade Servers
• Active Directory management of users, computer and groups
• Remote administrations and installation using different remote applications (RDC, Terminal Servers, PC Anywhere, ILO)

• Configure and Implement client’s Infrastructure such as Windows 2012 Active Directory, VMware vSphere 5.0 – 5.5
• Management of Windows 2003, 2008, 2012 Servers
• Performed Server Builds for the client
• Performed monthly windows patching
• Implement GPO policies such as removal/adding of software applications in workstations, servers as per client’s request

Projects Handled:

• Migration of Windows 2003 Active Directory to Windows 2012 Active Directory
• Migration of VMware vSphere/Vcenter 5.0 to 5.5
• Configuration and Implementation of WSUS for the client

• Configure and Implement Microsoft Active Directory
• Maintaining and administration of Windows 2003 Server, Windows 2008 Server
• Configure and managing Lotus Domino Servers
• Managing, Configuring and Implement DHCP, Active Directory, DNS, DFS, RAID Configuration
• Managing and configuring WSUS Server
• Maintaining all patch levels of server thru WSUS Server
• Maintaining all patch levels in VMware Esx host
• Maintaining, Managing and Configuring Symantec System Center
• Managing VMware Vmotion, Vstorage Motion
• Managing disaster recovery on Active Directory, DNS, DHCP, DFS
• Configure, Managing Server Builds on IBM xSeries hardware
• Configure, Implement VMware ESXi Servers
• Configuration and Implementation of VMware Vcenter 
• GPO, Implementation and Configuration
• Server Installation Windows 2003 Server, Windows 2008 Server
• Server Installation includes ( Windows 2000 Server, Windows 2003 and Windows 2008 Server)
• Performs maintenance check for CPU utilization and storage capacity
• Configure VMware ESXi Servers
• Implement, Configure DNS, DFS, RAID Configuration

Projects Handled:

• Trained Helpdesk in creation of domain accounts, password resetting, unlocking accounts
• P2V migration of Servers
• Implement Active Directory on VMware Platform

• Handles server support of different clients
• Provides technical support to clients in terms of hardware, software and networking administration
• RAID hardware and software configuration, management and migration
• Server Builds and Configuration
• Troubleshooting/repair Server Hardware and Software
• In-charge of setup of wireless networking.
• Provides installation and maintenance of internal PC hardware components and peripherals, and setting up local area network (LAN connectivity of PC’s)
• Provides setup of printers, scanners and other computer peripherals
• Troubleshooting/repair of printers, laptops, desktops, servers, UPS, etc.

• Supports Client’s VMware Vsphere 6.7, Windows Platform such as Windows2008/2012/2016/2019
• Supports, Manage Client’s Vmware Horizon View (VDI)
• Configure and Implement Vmware Vcenter
• Performed vmware server cloning
• Performed MS SQL Clustering on server builds
• Performed RDM disks creation
• DNS record creation
• VMware Vcenter server builds 
• Handles Incident, Problem and Change Management
• ADFS Management and configuration

Projects Handled:

• Migration of VMware machines from old vmfs storage to new vmfs storage
• Migration of VMware vdi machines to new VMware horizon view server

• Configure and Implement client’s Infrastructure such as Windows 2012 Active Directory, VMware vSphere 5.0 – 6.0
• Management of Windows 2003, 2008, 2012 Servers
• Performed VMware Monthly Patching
• Performed VMware server cloning
• MS SQL Installation
• Apache Web/Tomcat Installation, Configuration
• DNS creation for client’s newly create site
• Performed Server Builds 
• Performed Server Builds in AWS via EC2 instance
• Performed Server Patching thru AWS SSM

Projects Handled:

• Migration of Windows 2008 Active Directory to Windows 2012 Active Directory
• Migration of VMware vSphere/Vcenter 5.5 to 6.0
• Configuration and Implementation of MS System Center Configuration Manager

• Taking inbound and outbound calls
• Assessing customer situation and providing payment options based on their financial status
• Enrolling customers to hardship programs to help manage their credit card payments 

• Conduct day-to-day training coordination, planning, and implementation across multiple teams
• Regular zoom meetings with Clients to discuss roll out timelines and process specifics.
• Training and managing Offshore team members

• Gathering data and comparable for lease renewal reviews for Property Managers, Creating Lease Renewal Documents and sending them for signing
• Processing returned Lease renewal document
• Processing owner to pay bills and utility invoices to tenants
• Sending Entry Notices Planning Routine inspections
• Managing Smoke alarm database
• Processing Tenancy Applications and following up necessary documents via call/email
• Approving Tenants and uploading to Property Management Software
• Tracking rent/invoice arrears and sending reminders/breach notices.
• Uploading new business handovers/file pick ups in Property Management software
• Creating Management Agreements for new businesses
• Creating Sales and Rental Proposal web books
• Processing Sales Contract in CRM and communicating via email with Buyer, Seller and their solicitors.
• Creating Virtual Tours

• Phone and Email support for Microsoft Licensing concerns
• Taking escalation calls for on-premise and cloud based licenses
• Providing support to Agents related to customer concern
• Sending End of day report for unmet service level requirements

•  Tenancy Application
• Processing Lease
• Renewal Documents
• Managing maintenance requests though Console's Maintenance Manager
• Processing utility bills and tenant charges
• Following up on pending invoices & issuing breach notices
• Routine Inspections
• Sending out Vacate packs to outgoing tenants
• Completing Rental Reference requests on behalf of the Property Manager
• Requesting RateMyAgent reviews
• Creating Sales Property Videos from photos and uploading to the Agency's youtube channel
• Other Adhoc Tasks

• Screen rental applications
• Schedule showings
• Follow up rent payments
• Develop processes
• Send notices
• Attend work orders. 

• Assisting Students and Admin Staff in secretarial work
• Filing and running errands
• Answering Telephone Calls and making calls
• Encoding and Transcribing 
• Receiving and Recording Documents
• Doing Inventory of Supplies
• Doing Student Evaluations

• Assisting and Answering Patients and Customer Questions and Queries regarding their hospital bills
• Charging of Laboratory Procedures and requests
• Computation of Hospital Bills
• Coordination with HMO's and insurances for patients eligibility and hospital coverage
• Doing daily and weekly reports for the department

• Assisting Parents and Students in their questions and inquiries
• Organizing Appointments with the Assistant Headmaster
• Lay-out and printing of student ID's
• Pictorial of the Students for their ID's
• Documentation of events, forums and conferences
• Preparing and organizing meetings, conferences and forums for the teachers and parents
• Filing and running errands
• Inventory of office needs and supplies
• Receiving and making calls to different offices
• Receiving, recording and organizing documents
• Processing of Payroll for Special Education Teachers 
• Making entry ID's for the guardians and parents
• Releasing of tickets or forms for students going out of the campus

• Submitting or Processing Insurance Claims 
• Calling Insurances for the Claims Status or payments
• Making Daily and weekly reports
• Reviewing Patient's eligibility 
• Fixing errors of claims

As a certified ESL teacher with TEFL license, I was teaching English for my full-time job, I have taught basic English and Advance Business English for adult professionals and children. I also included IELTS/TOEFL for my repertoire which I was able to study and teach them on how to ace their examination. I must say that teaching is my passion. The work was very comfortable, I was teaching most Asian students like Japan, Korea, China, Brazil and European kids while at the comfort of my own home, I always make sure to give my best advice to the students, I also type the corrections on the chat box which is very convenient for both parties. I always get a very high score when it comes to teaching skills, and for being an online tutor since 2013, I enjoy teaching English because I give an enjoyable environment and topics to the students basically having a wonderful time with them, especially for Japanese students who are very polite, it is quite convenient to teach them. When it comes to teaching, I adjust myself depending on the level of the students, I can give advice on which part that they need to enhance, to review, to practice but at the same time I always make sure that it is a good experience for them, for younger students I can make it fun, for adults I make it formal and relatable/applicable to their work or everyday life. Teaching is my passion, I love the satisfaction that I can give to the students and their parents alike, with this not only that I am sharing my knowledge about the two subjects but I am learning as well throughout the lesson so that I can also share it again for the students. I want to emphasize that the students love my correcting skills it depends on the students. For children I use TPR, multiple choice for correction and starting the words. For adults I do not give the correction first, I always ask them for the correct sentence or expressions for example- Is it is or are? technique, I do not spoon feed the right sentence or answer to give challenge to them. That is just the oral correction. But for written, well I can multitask really well, I have an outline that I use. I give their good points. Points to review, vocabulary (By putting the word, the meaning of the word and example sentence) grammar ( First line is the error then second line is my advice) pronunciation ( I put the word and the phonics) and fluency also. With all those with my vocal correction the student feel that they are getting the most of their tuition fee.

Being a product researcher means to make sure to get a winning product that has a huge chance of gaining profit. As an AmazeNation student I was able to gain the trust of my previous client who was an Amazon seller. I had proficiency in using Amazon website. With the use of paid Helium 10 of the client, First I checked for the keycode, for example “Wooden Butterfly Display” then make sure if I searched for that keycode or the ASIN of the product it should at least have 90 percent of the Amazon search result, Second with the use of Helium 10's blackbox, I filter for review count, review rating and BSR(best seller rank) if they match the clients product criteria. Third to check the monthly revenue and price again they should match the client’s criteria. Fourth if I found a product I can then put the product’s information in our excel that shows all of the criteria needed which I mentioned above, also I needed to consider for the Patent/Trademake, HAZMAT, Eligibility to PPC, Breakable, Electronic, if not then it is high time for me to input the searched and filtered product, then I can proceed to present it to the client. was like a friend. Not only that I was an Account Manager in that business as well. My daily tasks were, Answering Buyer-Seller Messages, Answering Questions Asked in Listing, Commenting on Positive Reviews Commenting on Negative Reviews, Replying to Positive and Negative Customer Feedback, Confirming or Refunding Orders Manually Shipping Out Orders, Analyzing Amazon Ads Campaign. My weekly tasks were Analyzing Amazon Ads Campaign, Updating Inventory, Analyzing Listing Performance and Product Research. My Monthly Tasks- Keyword Research, Listing Optimization, Competitor Monitoring, Create New Images.

With the use of the training that I got from V1, I was able to learn so many rebuttals to answer the curiosities of the potential sellers, I was able to learn the importance of the cold calling business in real estate, aside from that they have trained us to use google calendar, e-mail sorting, and Real Estate contract listing. I enjoyed being a cold caller even with a time tracker. I have learned some skills in being a cold caller such as. 1. Familiarize the script! They have provided me with rebuttals; I always made sure to provide reasonable answers regarding their question 2. One of my strategies is to think of them as my friend. - Yes, they are strangers but, if I talk to them, it was as if I was like a friend then we would feel comfortable. 3. Building rapport, Tonality, Empathy - Sounding too dead during a call is a no-no, I am delighted that my personality and the way of talking is very friendly.

I also experienced working in Verizon Online, I was assisting customers with internet connection issues, and computer issues, the Verizon customers were calling me and I helped them with their technical difficulties over the phone, it is difficult and challenging cause we cannot see their computer and physical set up, and I give them step by step procedure to fix their internet issues, with it I enhanced my patience, communication skills, customer service and satisfaction. Which I can surely apply to any job.

• Managed supplier invoices for purchases for jobs and stock items, and matched them to system receipts for posting to the General Ledger.
• Also worked in monitoring invoices and ordering the company's supplies and workshop stocks for their branches.
• Rendered additional assistance with expense account management and with general admin duties.
• Worked closely with business owner, financial manager, sales officers, and job technicians for the proper allocation of work receipts and inventory issuances.

• Manage daily branch operations consistent with internal controls and approved policies.
• Assist the Business Manager in increasing the branch profitability and ensure customer satisfaction thru quality service.
• Promote employee engagement.
• Review and approves transactions within authority limit.
• Perform custodianship functions in accordance with the approved matrix.
• Ensure compliance with regulatory requirements.
• Supervision of all branch transactions.
• Cash management - ensure cash supply and demand are met and within the limit on a daily basis.

• Tasked to review all the day to day transaction of tellers and cash officers.
• Maintain all files of cash hub and all documents properly approved prior to filing.
• Monitor balancing of the cash account.
• Designated to process outward clearing checks.
• Assigned to prepare regular and required reports.
• Responsible for monitoring and preparation of cash hub expenses.
• Assist Auditors during yearly audit and provide requested documents for review.

• In-charge of invoicing, archiving email of supporting documents for reference, and ensuring correctness of entries upon fulfillment in DEAR software and shopify platform.
• Worked closely with operations, customer service, accounting and dispatch teams. 

• PSD to HTML, CSS, jQuery/JS, PHP
• Front-end Developing (UI/UX) - Backend Development
• Wordpress/Shopify Website Development
• eCommerce Website Development
• SEO/Speed Optimization

• Slicing AdobeXD, PSD, AI to WordPress pages or to pure HTML/CSS
• Code the frontend of the website (Responsive website)
• WordPress Free/Premium theme modifications
• Back-end Development
• Business Directory Website Development
• Setup google analytics / google map
• Verifying google webmaster tools
• SEO
• Site speed optimization

• Back-up and updating clients website each month (plugins/themes and WordPress version)
• Edit clients WordPress websites
• Enhancing client's images to be posted to their website
• Fulfilling client's customers order via Woocommerce
• Adding/Editing products via Woocommerce
• Submitting business infos to Australian business directory sites as link building
• On-page Optimization (on-page SEO)
• Creating/Posting articles to web 2.0 websites such as (wordpress.com, weebly.com, tumblr.com, blogger.com, etc...) also one of the best way of link building strategy

• Slicing AdobeXD, PSD, AI to WordPress pages or to pure HTML/CSS
• Code the frontend of the website (Responsive website)
• WordPress Free/Premium theme modifications       
• Back-end Development
• Business Directory Website Development
• Setup Google Analytics / Google Map
• Verifying Google webmaster tools
• SEO
• Site speed optimization

• Installing plugins/modules to website (Social Engine v3 and v4.)
• Basic server administration (backup each week, sorting email accounts/FTP accounts, filtering incoming emails, assisting gigenet/arvixe server administrator when server is down, etc.)
• Managing admin panel to our website (sorting users/admin accounts, creating/building test websites, etc.)
• I also personally do mockup designs when I have vacant time or urgent designs that will be made.
• Do email marketing system with mailchimp.com and/or benchmark.com
• Sorting his taxes (Balancing its figure in different sheets, locating entries from bank accounts with receipts, etc.
• Sharing thoughts or brain storming about ideas of implementing features and design to website.
• Researching (Searching best dedicated server every 2 years to migrate old files, Searching businesses on particular places, etc.)
• Gathering tasks with the boss then will distribute tasks to programmer and designer.
• Reviewing mockup designs from designer for final approval to the boss.
• Checking programmer's what’s been done each day, if still can find bugs then list them down and send the list back to programmer to fix.

• PSD / Adobe Illustrator to WordPress pages
• Front-end Development (UI/UX)
• Back-end Development
• WordPress theme modifications
• Creating cPanel account via WHM
• eCommerce Website Development
• Setup google analytics / google map
• Verifying google webmaster tools
• SEO

• Managing in hardware installation and maintenance of workstations, servers, networking equipment, automation system, and other supporting hardware and software’s of the entire Negros Oriental Area, some part of Negros Occidental Area and Siquijor Island.
• Configure the IP, and the DNS address settings to connect to the Data warehouse.
• Installation of Operating System and application software on Windows.
• Posted official receipt made by the collector and new accounts.
• Designed posters, banners, leaflets, etc.
• Create user accounts and established role based permissions.
• Coordinates hardware and software changes and upgrades to servers, gateways and workstations according to the company standard.
• Add new users to hubs and switches.
• Supervised backup and disaster recovery operations.
• Set up conference meetings with necessary technology (laptops and projectors).
• Developed a Certificate of Ownership system in which will be able to edit, delete and detect serial numbers using Microsoft Visual Basic 6.0 programming language.
• Remains up to date on products available to the market.

• Provide user helpdesk & desktop support for Windows 98, XP, Microsoft office and more.
• Install, configure and troubleshoot desktop systems and workstations.

• PSD/Figma/Invisionapp to responsive website
• Build own builder and templates
• Custom WordPress theme/plugin development (ACF, Custom post type, Elementor, wp query, hook and filter, etc)
• HTML/CSS/SASS/SCSS/jQuery/PHP/Bootstrap 4 and 5
• Backend Development - Site speed optimization

• PSD to responsive Wordpress pages
• WordPress theme/plugin modifications (ACF, Custom post type, vc_map, wooCommerceetc)
• Shopify frontend modifications
• Site speed optimization
• SEO

• Tax Compliance & Preparation
• Payroll
• Bank Reconciliation
• Internal Auditing
• Accounts Receivable Management
• Account Payable Management
• Bookkeeping
• General Ledger

• AP Management 
• Disbursement
• General Ledger
• Financial Reporting
• Financial Consolidation 

Social Media Prospecting Sales and Marketing of the services that the The full cycle hiring process client is offering Manage both clients and candidates' CRM Management expectations Provide client's feedback / follow up to candidates after stages of the interview Present job offers and job offer letter Perform background check Engage in networking activities to source candidates Post job descriptions and advertisements utilizing various job sites Interview and hire qualified candidates

• Creating Social Media Content
• Creating Contract templates
• Making Brochures and Proposal
• Sending contracts and monthly reports to the clients

• Manage Full hiring process
• Resume Screening
• Interview and hire qualified candidates
• Engage in Networking activities to sourcecandidates

• Follow up appointments with the interested buyers and sellers
• Sales and Marketing of properties that are for Sale
• CRM Management

• Social Media Prospecting
• Sales and Marketing of the services that theclient is offering
• CRM Management

• The full cycle hiring process
• Manage both clients and candidates’ expectations
• Provide client’s feedback / follow up to candidates after stages of the interview
• Present job offers and job offer letter
• Perform background check
• Engage in networking activities to source candidates
• Post job descriptions and advertisements utilizing various job sites
• Interview and hire qualified candidates

• Identified and pursued new business opportunities through targeted market research and networking.
• Developed and executed tailored sales strategies, leading to the successful onboarding of 15+ new clients.
• Built long-term partnerships by understanding client needs and delivering tailored solutions.
• Collaborated with cross-functional teams to ensure smooth service delivery.
• Monitored industry trends to refine business development tactics.

Client Service Delivery Manager

• Managed daily service delivery across multiple client accounts
• Acted as the main point of contact for client concerns and escalations
• Led a team to ensure smooth operations and high client satisfaction
• Monitored SLAs and KPIs to maintain service quality
• Conducted regular client check-ins and performance reviews
• Implemented process improvements for better efficiency
• Collaborated with internal teams to align on client needs
• Handled onboarding and ensured seamless transitions for new clients
• Maintained strong client relationships and drove retention

Client Success Manager

• Acted as the primary point of contact for clients, ensuring satisfaction, retention, and upsell opportunities.
• Conducted regular check-ins and performance reviews to assess service impact.
• Improved client onboarding experience, reducing churn by 30%.
• Collaborated with delivery teams to align service strategies with client goals.

Talent Acquisition Officer

• Managed full-cycle recruitment, from sourcing to onboarding across multiple roles.
• Created and implemented hiring campaigns, increasing the qualified candidate pipeline by 40%.
• Partnered with hiring managers to ensure successful placement and onboarding.

• High Resolution Designs and layouts for large format printing, editing, photo retouching, logo enhancement, Enhancement of low resolution file, conceptualizing new layout for clients with no ready file, color correction, idea in operating large format printer

•  Enhancement of low resolution file conceptualizing new layout design, color correction in three different large format printers such as Nur Fresco, Grandjet Classic, Grand Jet s300.

• Conceptualizing and rendering modules using 3D max, (Billboards and Indoor designs)

• More on conceptualization screen printing designs,
• Doing layouts for sand blasting. 

• I used to handle accounts such as glamlab manels

•  Photo enhancement
• Color management FA works

• I made them won the pitch for my first week of service (2009).
• Used to handle packaging designs, and 3D designs booths/kiosks
• Handled some international accounts for Advertising Services used for newspapers and websites.
• Creating story boards (Acting team leader) if our team leader is not around
• Handling 5 Designers for briefing newly ordered projects
• Validation of designs before sending to clients
• Concepting creative ideas for marketing communication purposes
• Brainstorming with creative directors, managers and other designers
• Designing Booth designs for Events

•  Handling multiple clients with different design requirements mainly for website social medias web apps and printing use as freelance.

•  Handling multiple clients around the globe with different design requirements mainly for website social medias web appsand printing use.

Cover design and internal pages for Singapore and HK Financial reports (Annual report / ESG/ Interim)

• Assigned in Formworks Department to familiarize with formworks design and estimates. 
• Gained experience in understanding construction plans and coordinating with different workers and engineers on site. 
• Conducted site inspections, prepared rebar cutting list and cost estimates of structural member.

•  Monitored on-site costs of Lamesa Water Treatment Plant with implementation of long-term systems and procedures for tracking and reporting on data. 
• Established cost monitoring procedures and reporting systems.
• Prepared cost forecast against actual accomplishment of site project.

• Trained with standard method of measurement for bill of quantities preparation for Hongkong projects. 
• Supported the task manager for bill of quantities preparation mostly for Structural elements. 
• Produced estimates of detailed measurement of reinforcement, concrete and formwork.

• Supported the project lead on the delivery of tasks as directed by international counterpart. 
• Provided measurements for cost plan preparation of Civil, Structural and Architectural elements. 
• Updated project dashboard using PowerBI for handover documents. 
• Assessed contractor estimates for variation order items. 
• Contributed to industry benchmarking by compiling and updating project cost estimate records and submitting relevant data for review by appropriate entities.

• Acted as Project Lead for Cost Plan preparation of London, UK commercial and residential projects at various schemes and design stages. 
• Determined project scope, boundaries, time frame and possible conflicts to produce accurate estimates. 
• Provided tender analysis of subcontractor bids for international counterparts. 
• Checked contractor quantities for client validation. 
• Trained junior colleagues of standard method of measurement. 
• Supported international counterpart on other duties as directed.

Total Roofing and Cladding, Australia 

• Evaluates roofing and cladding projects to gather project quantities.
• Develops accurate and detailed cost estimates for roofing and cladding projects. •
• Prepares project quotes and proposals, collaborating closely with sales teams. 
• Updates cost database using supplier information. 
• Submit quantities for purchase orders to ensure timely procurement. 
• Revise cost estimates and updates in response to design changes.

• Research competitive online prices and key sales points
• Generate sales content (product bullets, descriptions, etc.)
• Capture product images with basic product photography/editing tasks (training provided)
• Manipulate data in Excel to match templates for CSV importing
• Update existing online products with new features or supplemental information

• Clerical and administrative tasks related to the delivery of the training for the Cadetship Program and organizational development.
• Schedule training events, coordinate with the trainers
• Obtain and distributes required training materials and communicate schedules and details.
• Generate training statistics, inventory level, or assessment of the program, trainers, and Cadets.

• CRM management using Zoho
• Project management using Asana
• Data entry
• Creating Proposal
• Booking flights
• Content writing (blogpost, product review, product description, travel guide)

• Oversee the overall operation of the gas station.
• Manages day-to-day activities
• Monitor weekly sales

• To work with disability clients in Australia virtually by guided instruction;
• Assist disability clients applying for properties on the market;
• Communicate verbally and instruct disability clients on daily work tasks;
• To execute and process applications and inspections;
• To create and execute crucial file/case notes regarding client progres
• To provide feedback to client’s, Support Coordinators and Care Teams
• To engage professionally with disability clients, while observing day-to-day activities, as per scheduled requirements

• Social Media Management (Facebook, IG, LinkedIn, MeetUp, Tiktok, YouTube)
• Website Management and Creation (Wix/WordPress)
• Digital Marketing (Facebook Ads, Google Ads)
• Client Bookings
• Customer Chat Support
• Data Entry (Spreadsheet and Excel Templates Google Business
• Page Management MeetUp Management (Event Creation and scheduling)
• Project Management (ASANA)
• Editing Records using Audacity and uploading to SoundCloud Woocommerce management
• Creating email campaigns and automation using ActiveCampaign
• Content creation (making images Using Canva and upload in FB, IG and Pinterest
• Editing FB lives, video events using Canva & Filmforth and uploading to YouTube
• Lead generation
• Manage and create/update client data using CRM tools such as HubSpot
• Manage and create/update client data using CRM tools such as HubSpot
• Manage and create/update client data using CRM tools such as HubSpot
• Manage and create/update client data using CRM tools using HubSpot

Create and manage staff schedules using ShiftCare software, ensuring accuracy and up-to-date information. Maintain participant records and respond to their care needs promptly and professionally. Coordinate with staff and clients to adjust schedules as needed. Perform ad-hoc administrative duties to support smooth operations. Ensure compliance with NDIS guidelines and data privacy regulations. Social Media Management Content Creation Facebook Ads Invoicing and Timesheet

• Provides engineering support for the following product offers: (Precision Cooling, Packaged HVAC systems, precision chillers, data center mechanical infrastructure and Containment systems).
• Performs pipe sizing, duct designing, system selection. Managing tender schedule and review tender documents such as technical specifications, drawings, schedules & etc.
• Prepares complete technical product selections. Generate quotations. Prepares complete compliance report. Provides technical support to clients and provide solutions to their cooling requirements.
• Coordinate with the BDMs for project status and updates.

• Performed space planning, calculations (cooling load, mechanical ventilation, indoor air quality, smoke extraction, stairwell pressurization, fireman’s lift pressurization and etc.) and layout of mechanical plans (equipment and layout configurations, duct works, refrigerant and chilled water piping layout and other mechanical details),
• Was part of 
• Ensured all work is in compliance with applicable codes and standards (ASHRAE 62.1, ASHRAE 90.1, NFPA 92, SMACNA and other local codes),
• Attended technical and coordination meetings internal and external as needed by the company,
• Prepared design criteria and equipment technical specification,
• Reviewed and evaluated all submittals (quote and technical documentation of equipment proposal submitted by contractors),
• Supported other trades(architectural, structural, electrical, fire protection, plumbing and sanitary) in execution of plans to meet.
• Contributed to office projects and commercial fitouts, including high-rise offices, malls, restaurants, and residential spaces. Successfully assessed technical specifications for various office projects in Australia, selecting suitable equipment to meet cooling requirements. changing needs and requirements.

• Perform engineering duties in planning and designing tools, engines, machines and other mechanically functioning equipment.
• Oversee installation, operation, maintenance, and repair of equipment such as centralized heat, gas, water, and steam systems.
• Read and interpret technical blueprints, technical drawings, schematics and computer-generated reports, confer with engineers and other personnel to implement operating procedures, resolve system malfunctions, and provide technical information.
• Research and analyze customer design proposals, specifications, manuals and other data to evaluate feasibility, cost, and maintenance requirements of design applications.
• Specify system components or direct modification of products to ensure conformance with engineering design and performance specifications.
• Managing projects using engineering principles and techniques.
• Preparing product and project reports and documentations.

Responsible for responding to caller inquires for available properties, inquiries from owners/tenants of managed properties, assist in generating maintenance services requests and others via ticketing system on both Buildium and Zendesk

• To provide customer suporrt via chat platform and upsales

• As an agent, to invite propective clients to attend orientation for a potential job placement for a U.S. based company

• To invite and secure seating for potential prospects for the position of insurance for a U.S. based insurance company

• To address customer issues on the online selling platform format.
• Resolve issues between seller-buyer transactions.
• Recommend best format to use on website to ensure maximum exposure and guaranteed sale

• To resolve customer issues with billing, channel line-ups, customer complaints, troubleshoot technical problems with channel feed and digital box issues

• To offer and make available customer's choice of hotel, and provide best and affordable choices and ensure reservations are completed.

• To process back end credit checks for loan applicants in the U.S.

• Locating actual debtors by using different skip tracing tools and search engines.
• Getting possible leads and individuals contact information that will lead to the actual debtor.
• Contacting debtors and 3rd parties for possible collections.

• Help executives and conduct day-to-day activities to manage operations through data management and skip tracing.
• Aided clients in recovering unclaimed funds by sourcing and verifying individual details using skip-tracing tools, social media, and specialized Australian online databases, ensuring utmost privacy protection.

• Developed a contact list of potential leads such as business name, branches, website, social media, emails, contact numbers and address within Australia for different business categories.

• Crafted diverse, SEO-optimized content including blogs, ad headlines, and product descriptions, ensuring high search engine visibility.
• Tailored content to client preferences, audience, and purpose, with keen emphasis on clarity, engagement, and effective calls-to-action.

• Optimize website content for search engines (SEO), enhancing visibility and driving organic traffic.
• Writes and edits engaging blog posts and articles to foster audience engagement and brand authority.
• Compose compelling copies for social media marketing campaigns across platforms like Facebook and LinkedIn, targeting specific audience demographics.
• Use WordPress as an integrated CRM, expertly managing and publishing articles while overseeing the entire website. Designed dynamic landing pages, ensuring seamless functionality and optimal user experience across desktop and mobile platforms.

• Manage client database.
• Schedule appointments.
• Respond to customer inquiries and requests
• Tools Used:
  • FollowupBoss
  • RealGeeks
  • Zillow/Premiere Agent Inbox
  • Opcity Broker Portal Mobile App
  • Realtor.com
  • GNIAR MLS

• Prospect and conduct lead generation activities for new listing appointments.
• Manage all leads in contact database system, set and complete tasks in the system, and track all client communications
• Tools used for work:
  • RESIMPLI
  • Smarter Contacts
  • Google Suite
  • Slack 

• Placing outbound phone calls to potential leads-
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Call potential customers by following calling list provided by supervisors.
• Answer any questions that the potential customer asks to the best of ability
• Tools used for Work:
  • Zencall
  • Podio

• Answered all emails received by clients and resolved their queries and complaints about a daily basis ·
• Read e-mails and sort them according to priority ·
• Ensured that all the e-mail communication activities are performed in accordance with the company policies
• Tools used for work:
  • Zendesk
  • Slack
  • Google Suite

• Assist and answers customer queries.
• Assist customers with their billing concerns
• Process Payments, Account Changes,
• Service Plan Changes, Upgrades, and Downgrades
• Assist customers in processing online orders, shipping and tracking of new and replacement devices
• Provide basic troubleshooting steps.
• Tools Used: CRM

• Managed daily production schedules.
• Monitored Customers Purchase Order.
• Checked warehouse stocks.
• Inspected and assessed raw materials that will be used for production.
• Prepared Job Orders.
• Monitored Daily Deliveries.
• Prepared daily and weekly production report

• Sourced vendors, negotiated contracts and ensured prompt delivery of supplies and services.
• Negotiated with vendors to get better prices and deals.
• Composed and maintained all vendor relationships and contracts.
• Prepared Purchase Orders ( Local and Importation)
• Responsible for all the goods and services that were purchased.
• Managed receiving of deliveries of all materials to be used in production and for office use including Raw Materials, Packaging Materials, Spare Parts, Office Supplies, etc.
• For Imported containerized goods - was responsible in getting the necessary original documents from the supplier and followed up schedule of shipments
• Worked with accounts payable to ensure that vendors are paid in a timely manner.

• Teach international student a English language
• Admin task for reports and module 

• Sourcing data for business development to guide executive-level decisions.
• Sending emails to suppliers using CRM
• Processing contact forms
• Preparing catalogs and deep analyzation

 

 

• Assigned as Property Accountant in Bayview International Towers Condominium Assoc, Inc. – property managed by Prospect, Inc.
• Responsible for the strict implementation of the organization’s accounting procedures, maintenance of accounting records, and preparation of financial statements and reports of the managed property
• Prepares Annual Budget and monitors its implementation and compliance
• Handles tax payments and tax returns requirements
• Coordinates with external auditors due to auditing activities
• Represents the company in the Board of Directors’ monthly meeting of the managed property
• Conceptualized board meeting reports such as President’s Report, Agenda, Secretary’s Certificate, and Minutes of the Board Meeting

• Assigned as General Accountant of Raffles Solutions & Services, Inc. – affiliate of Technopaq, Inc.
• Responsible for overseeing the maintenance of accounting records such as daily transactions, monthly/yearly statutory & governmental reports
• Prepare financial statements and other reports needed by the management
• Coordinate with external auditors due to auditing activities
• Ensure timely payment of taxes and filing of required returns to the BIR

• Supervising a team of six (6) accounting staff in the day to day accounting process such as revenue, disbursement, and inventory section
• Monitoring internal controls and ensuring that accounting activities are in accordance with legal, government and company policies
• Prepare financial statements, annual budget and other reports needed by the management
• Handles payroll/commission processing for 45 employees
• Finalize tax computations and ensure proper imposition of taxes

AUDITING SERVICES

• Performs assurance services to identify whether the financial statements of my clients are established in accordance with the generally accepted financial reporting standards
• Perform full audit cycle from applying audit techniques (risk assessment, analytical review procedures, sampling approach to test process efficiency) to present the audit findings and areas for improvement effectively and confidently to the management
• Summarizes audit exceptions, areas of improvement, saving opportunities and fraud identified in the performance of the audit procedures, rules and regulations, and determining financial exposure and its impact on operations
• Prepares and compute draft annual Income Tax Return

ACCOUNTING SERVICES

• Bookkeeping
  • Monitor and check all day-to-day accounting activities and accounting entries for all transactions and verify the accuracy and completeness of all schedules, documents and forms
  • Ensure compliance with deadlines of accounting activities, financial reporting, government regulatory requirements, tax compliance
  • Recommend new and enhanced work processes as well as preventive actions to avoid potential problems
  • Monitor and analyze accounting data and produce financial statements and management reports
  • Continuously reviews processes, procedures and recommends changes to improve or simplify work
• Taxation
  • Prepares all tax returns on timely manner based on applicable BIR regulations and ensure e-tax returns are submitted and paid on time
  • Prepare reconciliation of all tax returns with financial accounting records and give advice on various tax implications
  • Ensure monitoring of tax updates, communicate developments and create strategies on changes of taxation
  • Attend other matters in compliance with the BIR regulations such as preparation of LOA requirements
• Payroll
  • Perform payroll processing and validation of all payroll inputs and payroll calculations
  • Timely submission of validated reports for payment of monthly withholding taxes on compensation and monitoring of monthly government remittances to SSS, HDMF, PhilHealth
  • Facilitate year-end activities related to payroll ensuring proper financial reporting as well as employee and governmental reporting accuracy and timeliness

• Virtual accountant using Xero and QuickBooks online for USA and Australian clients on a part time basis paid on the hours worked
• Quarterly taxation for an Australia-based sole trader
• GST and BAS preparation

• Worked as a Virtual Assistant. We worked on different clinics in the U.S.A.
• Calling leads whose age are 65 and above with health insurances as qualified to have a consultation for their knee pain problem.
• We also do Lead Generation, Data Entry, Data Mining, Custome Service, and Video and Photo Editing for business promotion.
• Tools that we used are Skype and Dialpad for calling leads. NoCRM tool for lead information and data entry.
• Google Docs and Google Sheets for reports, and Engage Spark for sending SMS and Roundcube for email proposals.

• Computer Instructor and Hardware Technician
• I was teaching computer subjects for elementary and highschool level.
• Also, I was also responsible for the hardware and software maintainance of the school's computer laboratory. 

• We were so called "Universal Agents" because we handled technical support, billing, customer service, and sales.
• I became part of the support team  on my second year with the company wherein we handled supervisor's call all the time.
• It was a stepping stone for us to be supervisors of the campaign.
• The company we support was Time Warner Cable.
• We handled customers using Cable TV, Digital Landline Phone, and Internet Service
• Part of our job is to make sure every call is a sales call. Making sure that customer will be interested on having additional services depending if its Cable TV, internet or Home Phone.
• We used tools that came from Time Warner Cable. Tools for customer information, tools for checking outages, tools for making sales as it is connected to the dispatch team for them to know updates about our sales and technician schedule of service installation. 

• We support customers having issues with their laptop and desktop computers.
• It includes windows operating system installation and support for software application.
• It was a complete hardcore technical assistance that we do so part of our responsibility is to make sure customer can follow the instructions being given to fix issues.
• We also handled case management at the same time wherein in we make sure that we handle customer's concerns even the issues are all fix.
• We call them to ask if the issue still occurs and of course fix the problem without them calling us again.
• We use a software tool which was owned by DELL company wherein it handles all customer information and all the steps troubleshooting.  Information about DELL computer products can also be found on the DELL tool. 
• We also use Dell's main website for updates on its hardware and software parts.

• We do pure outbound calls to produce sales everyday.
• We handled different private health insurances and Medicare.
• Using customer insurances to create orders of different medical equipments depending on their needs.
• After a year, I was promoted as a team leader where I handled 2 teams.
• I coach them, listen to calls, and train them to be more effective when it comes to sales.
• We used tools such us Vicci Dialer, Google Docs and Goodle Sheets for creating reports and entering data of successful sales.

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Handle merchandise returns and exchanges
• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
• Interact with customers, take orders and serve snacks and drinks
• Assess customers’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Plan and present bar menu
• Check customers’ identification and confirm it meets legal drinking age
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations

• Provide outstanding customer service before and after a sale
• Maintain high levels of customer satisfaction
• Help customers determine their needs then provide proper recommendations to solve their problems
• Ask all customers for referrals
• Develop strong relationships with customers and look for opportunities to further expand their products
• Take full advantage of company training sessions and literature to remain current with product offerings
• Keep all store areas clean and organized
• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges
• Accept delivered packages and ensure proper amount is inside.
• Unload merchandise.
• Mark items with identifying codes, such as price, stock, or inventory control codes.
• Stock shelves with unpacked items.
• Ensure label is clear and visible.
• Help customers fill orders.
• Complete customers mail, Web, and phone orders by retrieving the ordered merchandise.
• Compute price of merchandise.
• Keep records of sale.
• Prepare merchandise for shipment.
• Replenish inventory.
• Ensure customer received product.
• Replace damaged or missing products.
• Operate forklift to lift or place merchandise.
• Work with salespeople on inventory and orders.

• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Event planning, design and production while managing all project delivery elements within time limits
• Liaise with clients to identify their needs and to ensure customer satisfaction
• Conduct market research, gather information and negotiate contracts prior to closing any deals
• Provide feedback and periodic reports to stakeholders
• Propose ideas to improve provided services and event quality
• Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
• Ensure compliance with insurance, legal, health and safety obligations
• Specify staff requirements and coordinate their activities
• Cooperate with marketing and PR to promote and publicize event
• Proactively handle any arising issues and troubleshoot any emerging problems on the event day
• Conduct pre- and post – event evaluations and report on outcomes
• Research market, identify event opportunities and generate interest 

• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Manage retail staff, including cashiers and people working on the floor.
• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Formulate pricing policies.
• Determine daily coupons.
• Ensure pricing is correct.
• Work on store displays.
• Attend trade shows to identify new products and services.
• Coach, counsel, recruit, train, and discipline employees.
• Evaluate on-the-job performance.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Approve contracts with vendors.
• Maintain inventory and ensure items are in stock.
• Keep up with fluctuating supply and demand.
• Analyze operating and financial statements for profitability ratios.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors.
• Ensure hours of operation are in compliance with local laws.
• Maintain store's cleanliness and health and safety measures.
• Organize and distribute staff schedules.
• Preside over staff meetings.
• Help retail sales staff achieve sales targets.
• Manage different departments within the store.
• Handle customer questions, complaints, and issues.

• Familiarizing yourself with the company’s mission, vision, and goals.
• Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
• Educating customers, retailers, and distributors about our products.
• Creating website and social media content in order to drive brand awareness and attract new customers.
• Building rapport with customers and vendors.
• Monitoring customer feedback and escalating complaints to the marketing department.
• Tracking customer preferences, metrics, and media campaigns.
• Representing the company at product launches, events, and trade shows.
• Brainstorming ideas and participating in training and workshops.
• Maintaining a positive image of the brand at all times.

• Manage day-to-day operations of business.

• Worked for an Australian company tax agent on lodgments and email management.

• Audio class to Taiwanese professionals

• Bookkeeping and office administration

• Invoicing and collection
• Email and calendar management
• Research tasks
• Transcribing
• Booking

• Executive secretary to the CEO
• Collaborated with Dubai and London offices via the internet on product process progress and deliveries to Africa
• Furnished the chartered accountant with complete documents for audit and reconciliation of accounts

• Provided the company complete documentation of its accounting records and financial reports prior to closure.

• Monitored shortlisting of applicants for U. A. E. deployment and handled local personnel effectively.
•  Successfully provided foreign employers with manpower job requirements.

• Provided the management complete set of financial documents and reports for office and external accounting purposes.
• Successfully collaborated with management in analyzing client valuation of the company’s accounting and payroll software.
• Contributed to engaging clients to avail accounting and payroll software.

• A pioneer staff of the company where I primarily set up and administered its accounting system for 6 years.
• Successfully implemented initial policies on the company’s stock shortages and overages, payroll, and accounting.
• Acted as the company's executive secretary and trusted personnel in financial matters.

• Provided reports for sales and audit analysis.

• Recording of books of accounts, worksheet summary, and drafting of tax payments.

• Manage bookkeeping, invoicing, and financial reporting for multiple clients.
• Reconcile accounts using QuickBooks and Xero.
• Handle document management and basic administrative tasks.

• Lead generation, data entry, data mining, research using different tools and websites,
• Record files using MS Excel 
• Sending reports and data,
• Emails and Marketing Analyst using CRM like Hubspot, Salesforce, seamless.ai and zoominfo, H.R Admin.
• Task and creating Proposals and Invoices.

• Lead generation,
• Data entry,
• Data mining,
• Research using different tools and websites,
• Record files using MS Excel
• Sending reports and data, emails.

Handles Lead Generation, data Entry, data mining, researching, Emails, Upload files Company CRM, Invoice (XERO), Cold calling, Appointment setting, setup video Call using Xoom and admin tasks. Doing and sending proposals

• Handles software and firmware issue for Microsoft Surface Device,
• Inquiries and assistance in upgrading OS,
• Troubleshooting different problems with the device.
• Technical assistance for the Microsoft Offices.

• Order and delivery inquiries, package tracking,
• Items sold online inquiries, process replacements and refunds.

• Setting up payment arrangements,
• Processing payments,
• Restoration of phone line and delinquent accounts

Creativity (Amazon) Package tracking, Items sold online Order and Delivery Inquiries, General Inquiries, process replacements, and Refunds.

Skills (SURFACE Device) Handles software and firmware issues for Microsoft Surface Device Project Management Inquiries and assistance in upgrading OS Troubleshooting different problems with the device. Technical assistance for the Microsoft Offices. Problem-Solving

Setting up payment arrangements, Processing payments, and restoring the phone line. Activation Upselling

Setting up payment arrangements, Processing payments, and restoring the phone line. https://www.linkedin.com/in/edward0716/ Activation Upselling edwardal.munoz0716@gmail.com

Lead generation, data entry, data mining, research using different tools and websites, recording Excel files, and sending reports and data, emails, and Marketing analysis using Hubspot.

Executive Assistant includes; Lead generation, data entry, data mining, Research using different tools and websites, recording files using Excel Sending reports and data, emails, and Marketing analysis using CRM like Hubspot, Salesforce, seamless.ai, ZoomInfo, H.R Admin. Task and Creating Proposals and Invoices. Collaborate with other development ● Infinite Energy (Freelance)

• Calendar management: Organizing and managing the executive's schedule, including setting up meetings, appointments, and events. • Data Entry: Strong in Data Entry tasks • Meeting coordination: Scheduling, preparing for, and attending meetings. This includes creating and distributing agendas, taking minutes, and following up on action items to ensure deadlines are met. • Travel arrangements: Booking and coordinating travel arrangements, including flights, accommodation, and ground transportation, for the executive and sometimes for visiting clients or partners. • Documentation and reporting: Managing, organizing, and maintaining important documents, files, and records. You may also be responsible for compiling and formatting materials for presentations or reports. • Project support: Assisting with various projects by gathering data and preparing reports or presentations as needed. You may also be involved in coordinating project timelines and ensuring tasks are on track. • Relationship management: Building and maintaining positive relationships with clients, partners, and key stakeholders. • Office administration: Assisting with general administrative tasks. • Ad hoc tasks aligned with those mentioned above. Leadership

Jan 2007- Dec 2012 Setting up payment and arrangements, Processing payments and Restoration of the phoneline. Activation and Upselling Technical Support Representative

Jan 2013- Dec 2017 Handles software and firmware issues for Microsoft Surface Device Provides inquiries and assistance in upgrading OS. Technical assistance for the Microsoft Offices. Senior Customer Service Representative (Amazon)

Lead generation Data Entry Management Research management by using CRM tools such as Hubspot, Salesforce, seamless.ai, ZoomInfo and other HR Admin tasks Creating Proposals and presentations.

Managed the CEO's calendar and travel arrangements, ensuring all meetings and events were scheduled efficiently and effectively. Managing email management Manage client reporting and Research CRM Management, Training and Documentation Module Creation and Lead Generation. Collaborate with other developmen teams.

• Provide care to adults and children with various medical conditions, assess patient's overall status, medication administration, NGT feeding, wound care and dressing, CBG monitoring, catheter insertion, intravenous insertion and therapy, emergency responses performed.

• Performs direct nursing care procedures, which includes bedside nursing, hygiene, pre and post operative nursing care, admission and discharge duties.
• Observes, records and reports patients symptoms, conditions and progress of treatment and therapy
• Prepares patients for, and assist physicians with diagnostic and therapeutic procedures for both normal and specialized treatment cases
• Administer medication according to the 10 rights of medication administration and notes reaction
• Assist in the education and rehabilitation of patients and their families to promote physical and mental health
• Coordinate with other health care providers in the hospital regarding patient care

• Review patient's dietary restrictions, food allergies, and preferences to ensure appropriate precautions and safety
• Promote mental health and manage socialization activities
• Provide counselling to encourage verbalization of feelings

• Handles documentation, data entry and appointment scheduling
• Assists clients in their queries and site viewing

Appointment scheduling, insurance verification, assist with client concerns and inquiries

• Lead the full-cycle technical recruitment process, including sourcing, screening, coordinating interviews, conducting reference checks, and managing offers.
  • Assist the recruitment team in managing IT requisitions and sourcing qualified candidates for various technical roles.
  • Conduct initial screenings and interviews to assess candidates’ suitability for specific positions.
  • Endorse candidates based on qualifications and maintain ongoing candidate management by updating their information and keeping them informed throughout the process.
  • Collaborate closely with Hiring Managers and report to the HR Manager.
  • Work with the HR team on documentation and related tasks.

• Full life cycle recruitment process: sourcing, interviewing, managing candidate pools.
• In charge of identifying and approaching approved candidates through internal and external channels to ensure that they are active and available for jobs
• Onboard newly approved candidates to ensure that they are able to go through their first few jobs until he/she is fully familiar with the Bamboo app and processes.
• Work closely with recruiters, interviewers and provide feedback about candidate quality and recruitment process to improve behavioral based interviews, skill sets selection, qualifications and competency requirements of potential candidates
• Document and track interactions and applicant tracking system
• Adhere to all processes and procedures defined as part of the full life cycle pro engagement and retention management
• Strategically works with marketing, construction operations and design to improve candidate quality through nurturing and engagement activities based on engagement surveys and evaluation data to achieve continual improvement
• Provide Talent updates during meetings highlighting the tasks and accomplishment on a daily basis. Customer Sales Consultant
• Generate leads platforms such as HomeAdvisor, Thumbtack, Houzz and different social media.
• Maintain the company's existing relationships with clients/customers.
• Creating business for Bamboo by calling potential clients, describing and explaining details, advantages, process, benefits, etc.
• Addressing customer inquiries, solving problems and providing effective solutions for clients and the company.
• Recognize strengths and weaknesses with clients current marketing strategies and make recommendations for improvements.
• Responsible for managing the customer success of clients and be the point of contact for all customers.

• Full-cycle recruiting - from sourcing through closing and ongoing placement support
• Sources resumes of qualified candidates for specific job orders using active & passive job boards (Dice, Monster, Career Builder, LinkedIn Recruiter, Indeed, Applicant Tracking System and Company Website)
• Develops, updates, and posts job descriptions for our clients' contract, contract-to-hire, and direct hire positions
• Conducts phone interview to pre-screen candidates, verify their qualifications, availability and compensations requirements
• Prepares candidates for the client interview process
• Schedules and manages both phone and onsite interviews
• Provides feedback to candidates throughout the process and ensure positive candidate experience
• Keeps our ATS up-to-date and use a metrics driven approach to get results and drive hires
• Involve in recruiting passive candidates, through phone calls, emails, and general relationship-building
• Manages and maintains candidate relationship while on assignment

• Sources US resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
• Sets up interviews between candidates and hiring managers
• Involves recruiting passive candidates, through phone calls, emails and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

• Communicates company goals, safety practices, and deadlines to the team.
• Motivates team members and assesses performance.
• Provides help to management, including hiring and training, and keeps management updated on team performance.
• Develop a strategy the team will use to reach its goal
• Provide any training that team members need
• Communicate clear instructions to team members
• Listen to team members' feedback
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
• Manage the flow of day-to-day operations
• Create report to update the company on the teams' progress

• Accurately taking customers' orders and ensuring that the food and beverages delivered to the customers on time.
• Professionally trained on all aspects of restaurant's services; assisted supervisor and manager with their tasks.
• Trained new employees and established a professional relationship of integrity.
• Ensured the integrity of the restaurant's operation through excellence in customer service.
• Employed a safe and clean work environment and complied with all safety procedures and proper equipment usage.
• Met customer's requirements through first contact resolution; confirmed customers und Communicated effectively with individuals and teams to ensure high quality and timely expedition of customer request; contributed ideas on ways to resolve problems to better serve customers and improve productivity
• Followed food safety procedures according to company policies and health/sanitation regulations.
• Always provided prompt and efficient response to customers; understood customer service was a number one priority and responded to customers immediately.

• Fulfilled reservation requests by determining the rooms available to meet customer desires.
• Worked as a Call Center agent for a Global hotel chain and answer inquiries in line with Hotel reservations which includes but is not limited to the following: booking date availability (date of arrival and departure) room details, amenities included and room rates.
• Provided customers quality customer care
• Presented accurate information and actively offer and sell options to customers to confirm the Hotel Booking at the end of the call.