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• Handled more than 30 inbound and outbound calls Assisted customers with their plan, billing & technical concerns
• Career Following up on open/pending cases of the customers Processing sales

• Managing the day-to-day activities of the team
• Developing and implementing a timeline to achieve targets
• Daily Team Huddles
• Supporting agents in handling difficult customer concerns Handling escalations Auditing calls

• Provided high-level administrative support to the Executive by managing their calendar, scheduling meetings and coordinating appointments to optimize their time and productivity.
• Facilitated communication between the Executive and internal teams, external partners and key stakeholders, ensuring seamless information flow and timely responses to inquiries and requests. Sourced and reviewed applicant profiles, conducting initial interviews to identify top candidates for key Marketing roles.
• Assisted in the planning and execution of marketing initiatives and campaigns, coordinating with cross-functional teams to ensure alignment with strategic objectives, timelines and budgetary constraints. Conducts research and gathers market intelligence to support Executive in identifying trends, opportunities, and competitive insights, contributing to the development of effective marketing strategies.
• Handled all aspects of events and travel preparations for both business and personal trips, including but not limited to itinerary planning, transportation bookings, accommodation arrangements ensuring a smooth and stress-free travel experience.
• Managed personal tasks and errands including minor bookkeeping both for business and personal expenses for accurate records and financial organization.

• Conducted remote patient intake processes such as gathering medical histories, verifying insurance information, and scheduling telehealth appointments to ensure accurate documentation using EHR systems.
• Assisted healthcare providers with patient consultations and examinations, facilitating the exchange of medical information and ensuring patient understanding of treatment plans and follow up instructions, all while maintaining patient confidentiality and complying with HIPAA regulations
• Conducted coding of medical records, and accurately translating patient diagnoses, procedures and services into ICD-10 and HCPCS codes to support accurate billing.

• Provided comprehensive support to the COO, managing their schedule, coordinating meetings and handling correspondence to ensure efficient communication and workflow management.
• Conducts research, prepared reports, and date for the COO to facilitate informed decision-making and strategic planning, while maintaining confidentiality and discretion in handling sensitive information. Acted as a liaison between the Executive and internal departments, external stakeholders, and executive leadership, ensuring alignment of priorities and effective communication.
• Anticipated the COO’s needs, proactively identifying opportunities for process improvement, risk mitigation and resource optimization, while providing leadership and guidance to support staff.

• Generating Raw leads
• Booking Appointments
• Calendar Management
• Rental Applications
• Negotiating sellers property price
• Lead Qualifier
• Listing Properties in Social Media

• Preparing Listing to Closing documents
• Email Management
• Listing properties available on the Market
• Post Ordering Listing
• Receiving Inbound Calls on behalf of the Client
• Gathering and checking Off Market Homes
• Data Base Management
• Updating Clients website

• Assisting customer's complaint
• Taking care of equipment problems
• Providing billing statements
• Upselling

• Versatile range of services to ease administrative load of childcare centers
• Efficiently manage calendars, appointments, and communication with parents, caregivers, and staff 
• Handle paperwork, data entry, and record keeping for attendance, development milestones, and databases
• Coordinate staff shifts, training, and development programs, and ensure safety protocols and emergency procedures are in place

• Sell products/services to customers
• Negotiate sales contracts
• Ensure customer satisfaction
• Meet sales targets
• Schedule and arrange meetings, appointments, and consultations
• Represent clients in meetings
• Product Research
• Basic Invoice and Accounting
• Inbox Management

• Manage scheduling and respond to client inquiries promptly
• Create engaging content for social media platforms
• Interact with followers and promote special offers
• Assist in content creation and marketing strategies
• Follow up with clients to maintain relationships andencourage repeat business
• Conduct market research
• Assist with bookkeeping duties

• Access to advanced monitoring systems for security, energy consumption, and maintenance tracking in realtime
• Responsibilities include marketing, leasing, and managing the property
• Oversee repairs and maintenance for RTM systems as needed

• Schedule management for high-level executives
• Event planning and coordination
• Travel arrangement and coordination
• Correspondence management
• Specialized tasks to support executives, such as research and project management
• Basic Invoice and Bookkeeping
• Travel Management

• Monitors the performance of pump operators and the pump stations operations.
• Daily monitoring of pump logs (i.e., production, pressure, valve adjustment, pump station operations)
• Prepare daily and weekly analysis of pumping station data.
• Report any irregularities found and give recommendations to improve the work process.
• Conducts weekly meetings with Team leaders.
• Prepares plan drawing and material take-off for the modification of pump discharge line for 3 pumping stations.
• Attends meeting and reports weekly and monthly pumping station update for division meeting.
• Prepares schematic flow diagram for the piping arrangement for each pumping station.
• Conducts valve location identification for the entire water distribution. 1|Page

1. Piping Area Lead Engineer (2 years)

• Leads and supervises job activities of project members from preparation of piping conceptual layout to modelling of equipment, structural and piping items.
• Checking the quality of 3D model if it complies with project specifications, P&ID process requirements and international codes and standards, its constructability and maintainability, well-supported and acceptable in piping stress analysis.
• Preparation and checking of piping deliverables and output like Unit and General Plot Plan, Piping Information to other discipline, Piping Isometric and Plan Drawing, and Piping Material Take-off
• Involve in preparation and checking of stress calculation of piping lines to meet the project requirements
• Assists Project Lead Engineer in man hour estimates, manpower requirements and preparation of project schedule
• Reviews vendor documents from other disciplines which will be use in the preparation of piping layout and design
• Performs vertical type coordination with other engineering disciplines within the organization during detailed engineering stage of the project
• Planning and Controlling of Isometric Drawing production of the area to meet plan schedule

2. Piping Designer (4 Years):

• Responsible for detailed 3D modeling of Piping, Equipment and Structure using 3D software (AutoCAD Plant 3D, PDMS, S3D, E3D and PDS) and 2D drafting tool (AutoCAD)
• Preparation of piping arrangement around process and utility equipment like pumps, vessels and drums, heat exchangers, filters, compressors, tanks, columns and towers, reactors, air fin coolers and cooling towers.
• Preparation of Piping Information needed by other discipline (Civil, Mechanical Static Equipment, Instrument Group, etc.)
• Participate in 3D Model Review with Client
• Preparation of General Plot Plan and Unit Plot Plan
• Preparation of stress sketches for piping stress analysis
• Preparation of Piping Plan Drawing and Piping Isometric Drawing

3. Piping Field Engineer/Supervisor (1.5 Years)

• Responsible in line checking of installed piping lines prior to pressure testing.
• Checking includes piping installed as per spool drawing, complies with the process requirements indicated in the P&ID, have enough clearance with other installed items at site and completeness of piping items installed.
• Technical assistance to construction activities to ensure high quality output and on schedule
• Prepares Field Change Sheet for any changes in engineering design due to client comments, site conditions or design changes
• Supervises piping spool fabrication and installation, pipe pressure testing, and installation of pipe steam trace and insulation
• Guides, monitors, and supervises fellow piping field engineer in their activities to ensure proper execution and on time
• Monitoring and controlling of piping materials and pipe spools 

Responsibilities:
 Contracted to do a work from home set up to do professional services as a piping engineer
 Mainly responsible for the piping detailed engineering design of local infrastructure projects
 Preparation engineering drawings needed for construction like Plot Plan, Piping Isometric Drawings
and Piping Plan Drawings.
 Prepares detailed piping proposal bill of quantity and bill of materials for bid submissions
 Acts as a Piping Lead Engineer for EPC execution projects
 Prepares schedules, general piping specification and other piping key documents
 Leads fellow piping engineers, material engineer, painting and insulation engineer and mechanical
stress engineer in executing projects

Responsibilities:
 Do freelancing jobs during my vacant time to have a side income and at the same time to gain more
experience and skills.
 Design and prepares construction drawings needed to upgrade an existing water tank storage and
pumping stations for a certain site at Arizona, USA
 Design and prepares drawing needed for material take-off, construction and installation of water
treatment package and backwash tanks
 Designs skid packages which will be used as a typical installation of water treatment tanks and
backwash tanks
 Does technical evaluation and review of a piping arrangement of firewater pumps
 P&ID drafting and development from markup drawings
 Gives an overview of AutoCAD Plant 3D software to client 

• Create and optimize ad campaigns and paid search landing pages
• Analyze and optimize ad campaigns to increase return on investment (ROI)
• Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
• Manage and optimize display campaigns across multiple devices
• Develop PPC strategies to increase online visibility

• Contact prospective customers by both telephone and email
• Market Research to develop warm leads
• Vet lead list for warm and cold leads
• Identify prospects that fit the target demographic
• Use product knowledge to showcase the solutions that our company can offer to prospects
• Up sell additional products as need arises
• Use database, CRM, or other software to track progress with new prospects

• Take phone calls
• Identify the root cause by asking the right probing questions
• Assist customers in solving customer complaints and placing orders
• Scheduling appointments and following up thru outbound calls

• Manage all aspects of Google Ad campaigns
• Perform market research, keyword research, and make a forecast.
• Create and optimize ad campaigns and paid search landing pages
• Analyze and optimize ad campaigns to increase conversions
• Set up conversion actions, conversion trackers, GTM, and analytics. (Including other trackers like CallRail and etc.)
• Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
• Manage and optimize display campaigns across multiple devices
• Develop PPC strategies to increase online visibility
• Collaborate with a team of marketers, Google Ads specialists, and engineers
• Create an audit and monthly report based on gathered data.

• Manage all aspects of Google Ad campaigns
• Perform market research, keyword research, and make a forecast.
• Create and optimize ad campaigns and paid search landing pages
• Analyze and optimize ad campaigns to increase conversions
• Set up conversion actions, conversion trackers, GTM, and analytics. (Including other trackers like CallRail and etc.)
• Analyze and optimize pay-per-click (PPC) campaigns to increase ROI
• Manage and optimize display campaigns across multiple devices
• Develop PPC strategies to increase online visibility
• Collaborate with a team of marketers, Google Ads specialists, and engineers
• Create an audit and monthly report based on gathered data.

• Advertising campaign set-up via the user interface, including:
  • Creative trafficking
  • MMP integration (click link set-up, conversion test of installing apps using an iOS and Android device)
  • Launch/end date scheduling
  • Creating audience lists with the given CSV file
• In-flight campaign management, including:
  • Add/remove/pause creatives per client request
• Pause/remove/modify campaigns per client request Reporting, including:
  • Monitoring campaign performances

• Gathering and maintaining the project info needed from the beginning to the end of the project.  Includes:
  • Gathering trades such as GC or low voltage contractors that may be involved on the project from the client
  • Getting weekly or bi-weekly updates on client’s deliverables
  • Maintain communication with the client and bring in respective internal parties when needed.
  • Keeping Subcontractors aware of schedule changes
• Proactively manage the status of project as they move through the project lifecycle and communicate them to internal areas in a timely manner.
  • Maintain and Update Project Calendar
• Prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions.
• Produce weekly delivery/tracking reports on projects from our procurement system while bringing attention to our procurement department about any missing items on that report.

• Support projects team by coordinating, participating, and managing project management documentation.
  • Includes managing project level tasks and communicating with the assigned party for updates on anything overdue.
  • Monitor project execution aspects to ensure timely contribution by team members.
  • Asking and getting the project sign off from the client
  • Submitting Purchase requests from pre-built templates.
  • Send markups to design / ensure design team finishes any as builts to close project
  • Follow up with docs from installers ie. as builts
  • Compare Invoices to work schedules for discrepancies and report to PM
• Maintain action item tracking to ensure reply and action.
• Assist with development, planning, and execution of meeting agendas and distributes materials.
• Assist with identifying potential bottlenecks in processes and works with management team members to resolve issues.
  • Order Cancellations
  • RMA Coordination
• Liaises with personnel and managers when performing project activities.
• Performs incidental project management including planning, research, analysis and implementation of deliverables and action items. Includes items such as:
  • Finding Subcontractors for trades needed
• Acts as a team lead on small projects.

Accomplishing any type of research the owner requires including but not limited to market research (for beauty products), programs and apps (SaaS and Food & Delivery apps) doing data analysis, comparison and evaluation, export laws (for the beauty products) in Canada, Mexico, Dominican Republic and Australia, lastly about US Federal grants (how to register, apply and participate).
 

Provide full secretarial and administrative support to the project executive management (Vice President, Project Director, Project Manager) to ensure the smooth operation of the executive department operations; handling and preparing correspondences to Client and Subcontractors; scheduling meeting and appointments; takes meeting minutes; maintain records and files for future use; develop and maintain document control processes for efficient management and keeping electronic and hard copies for record and safe keeping.

Review of invitation to bid documents (Inquiry Letter Invitation, General and Specific Instructions to Bidders [GIB/SIB], Pro-forma Terms and Conditions Contract, Standards, Specification, Drawings, etc.) received from Client/Saudi Aramco; content table and matrix of responsibility preparation of Technical Proposal documents in accordance with the GIB/SIB and distribution into various department involved (like Procurement, Construction, Engineering and Administration) for the technical, commercial proposal preparation.

Support and assist project management thru administration of contracts and subcontracts  to ensure project milestones are achieved accordingly and faithfully administered in accordance with the terms and conditions of awarded contracts thru functional and effective Contract Administration execution.

Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.

Review and preparation of Subcontract/Contract Agreement(s), Amendments, Change Orders for Company's approval and Subcontractor's acceptance ensuring that all relevant terms were agreed by both parties. Correspondence preparation with regard to notification, clarification, claims or disputes in relation to the project.

Support Company's various projects thru preparation of bid inquiries in accordance with the procedure to potential subcontractors, review and evaluate bids received, prepare commercial bid tabulation, seek management approval and award of subcontract to winning subcontractor/vendor.

Provide help and support to Corporate Subcontract or Contract Administrator(s) in bid preparation and issuance, such as sending letters, fax or emails, following up with subcontractor(s), CD or electronic files burning/copying, photocopying of bid documents, etc.

Assisting and managing the university/school President with his everyday business/activities/meetings including other task like meeting minutes, correspondences, speeches, etc.

• Handles bank reconciliation
• Handles reconciliation of clients' account balances per record. 
• Responsible for reviewing and answering emails timely to meet SLA
• Provides support to the AR Supervisor in ensuring accuracy and completeness of booking of all items in the monthly accounts.
• Assists in loan disbursements and billing and invoicing processes.
• Analyzes, checks, and submits various reports to the Head of Control.
• Performs account analysis to ensure the accuracy of records.
• Generated collection reports per client to easily identify the bank accounts that were made for each particular client.
• Check official receipts against the slip to validate the correctness of the amount.

• Manage customer information and process orders
• Preparing invoices
• Reviewing orders for accuracy
• Checking inventories, using coding system to enter input data, tracking orders, preparing invoices and shipping documents.
• Receiving and responding to customer complaints, checking records of stock, computing charges for merchandise, reviewing orders for checking
• Motivating customers to purchase additional merchandise and attempting to sell additional merchandise through direct phone calls.
• Perform other task relevant to the functions required by the management

• Coach team member on achieving goals
• Develop team strengths and improve weaknesses
• Identify team goals and evaluate team progress
• Organize team initiatives.
• Charge of observing accounts to identify overdue payments
• Report collection activity, address client queries, and develop repayment plans
• Collect payments on past-due bills.
• Create a list of people who have not made payments.
• Organize a list according to the severity of delinquency.
• Determine if the applicant qualifies for a cash loan and by approving or denying the loan application
• Ensures strict confidentiality of financial records.

• Prepare invoices, incoming payments etc., using SAP Business One and MYOB Prepares daily, weekly and monthly collection report.
• Prepares follow up emails or letter for client's account
• Responds to telephone inquiries and assists in solving questions related to the status of client's account.
• Ensures to update client's account. Provide updates on daily exchange rate Resolve occurring issues before invoice due date
• Review past due accounts and contact customers for collection
• Build and strengthen working relationship with key client contacts
• Monitor customer accounts for non-payment and delayed payment;
• Verifying the accuracy of invoices and other accounting documents or records
• Protects organization's value by keeping information confidential
• Filing, encoding, preparation and sending of statement of account monthly.
• Preparation of account receivables aging weekly and monthly report.
• Responsible for monitoring & recording daily collections from customers.
• Handles monitoring & recording of advances from customers.
• Handles monitoring & recording of AR forms and adjustments.
• Perform miscellaneous job-related duties as assigned.

• Responsible for responding to inbound message from customers, processing orders and following up on orders with suppliers.

Credit Risk Management Specialist | Insurance Coordinator

• Responsible for providing credit analysis and judgment for all credit limit applications made by each Sales Business Unit, through financial statement analysis, payment history review, and other market and financial research prior to giving recommendations and proceeding to top management for approval.
• Responsible for maintaining the system's financial statements and general informa on records for clients
• Prepared and regularly sent a Credit Limit Warning Report to the respec ve Sales Business Unit and management.
• Monitoring, updating, and reporting to management and the Regional Risk Management Team of concerned customer watchlists and credit violation reports
• Prepared reports for presentation at CRM, interdepartmental, and regional meetings 
• Conducted CRM and insurance re-orientation for all employees
• Liaised with Sales Business Units and the Regional Risk Management Team on credit limit queries.
• CRM-related budget preparation
• Monitoring and reporting of concerned over dues
• Reviewed and revised the credit-control guidelines according to current practices 
• Preparation of SG & A Ra o, for credit limit application purposes
• Insurance Coordinator (Trade Credit, Fire, and Marine Insurance)

Accounting Analyst

• Processing the supplier’s invoice from recording, and preparation of AP vouchers to the actual cash disbursement process
• Responsible for validating Request for Payment amounts and other details to the attached supporting documents
• Preparation and recording of monthly accruals
• Preparation of monthly accounts payable aging report and analyzing details
• Preparation, sending of the confirmation letter, reconciliation of invoices with vendors/suppliers, and inves ga on of discrepancies
• Preparation/update of internal guidelines for Accounts Payable based on updated internal control and suggested improvements
• Processing, verifying, and posting invoices for the goods sold / services rendered 
• Researching, communicating, and resolving account discrepancies
• Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date
• Working with other departments to review accounts, client payments, and credit history, and develop new or be er repayment terms
• Preparation of statements of accounts and sending them to customers for confirmation 
• Preparation of Accounts Receivable Aging
• Analysis and investigation of delayed payments
• Allocation of costs related to purchased inventory and sold (buying cost, du es and taxes, brokerages, and freight expenses)
• Conduct monthly inventory reconciliation with logistics record 
• Process and record variance adjustment
• Preparation of Sales and Cost of Sales Reports and sending them to Sales Department and the top management
• Recording of inventory-in-transit and allowance for inventory obsolescence
• Monthly profit and loss analysis and comparison of actual results to the original budget 
• Preparation of reports (Inventory Aging Report, Outstanding Sales Order, Outstanding Purchase Order, Inventory-in-transit Report, Advances to Suppliers, and Inventory
• Obsolescence Schedule)
• Recording and report preparation for loss on disposal of inventory 

• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Reviewed accounts on a monthly basis to assess aging and pursue collection of funds.
• Prepared and mailed invoices to customers, processed payments, and documented account updates. 
• Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Followed up on overdue payments and payment plans from clients to establish good cash flow.
• Generated monthly accounts receivable reports to submit developments for management review.
• Utilized Microso Excel and QuickBooks so ware to manage invoices and payments. 
• Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
• Inspected account books and recorded transac ons.
• Recorded deposits, reconciled monthly bank accounts, and tracked expenses.
• Effectively communicated with clients about payment needs and kept updated detailed and accurate ledgers.
• Reconciled company bank, credit card, and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Processed credit card payments
• Prepared and processed journal entries to record in the general ledger and maintain consistent documentation.
• Managed AR inbox
• A ended to customer queries and resolve issues and discrepancies

• Work on marketing campaigns for various products. 
• Appointment Setting
• Facebook Advertisement 
• Basic Photo and Video Editing. Data Entry

• Tasked to answer calls, email and live chat.
• Used Salesforce, Zendesk, Zopim as main tools
• Answered inquiries from customers, riders and restaurants.

• Work on troubleshooting customer's phone, internet and  TV boxes over the phone and providing technicians on- site.

Troubleshooting accounting software via chat Sales

Cold Calling, Appointment Setter, Mid- level Representative

• Customer Service

• Quality Assurance
• Team Management
• Training & Development

• Managed the entire business.

• Training & Development
• Quality Assurance
• Business Development

• Built and managed an entire Learning & Development Team for a single campaign.
• Supervised 4 full-time training specialists handling different line of businesses.
• Designed, implemented and reinforced processes to achieve set training goals.
• Closely monitored training performances to ensure service levels are met.
• Conducted monthly, quarterly and yearly performance reviews.
• Strategically planned training logistics.
• Created board reports on training progress for all stakeholders.
• Assisted in facilitating Training Needs Analysis.
• Assisted in developing training modules designed to improve customer experience and communication skills.
• Assisted in analyzing NPS statistics to strategize training for customer and agent benefits.
• Developed and conducted leadership training.
• Published and maintained up-to-date learning and development process documents within knowledge base.
• Participated in efficient team meetings on a regular basis to share new developments and insights from Learning & Development Team.
• Coached and developed trainers and aspiring leaders.
• Managed operational performances of newly endorsed agents to production.

COMPUTER HUB 2

SERVICES • Business management • Social media marketing • Accounting management

• Managed a team of 10 Customer Service Representatives. • Closely monitored team's performances to ensure service levels are met. • Managed email and cases/tickets created for customers concerns. • Conducted monthly, quarterly and yearly performance reviews. • Generated and presented board reports on team's performances and progress for all stakeholders. • Assisted in analyzing NPS statistics to devise action plans for customer and agent benefits. • Facilitated training sessions with the team on new products and updates when necessary. • Published and maintained up-to-date operational process documents within knowledge base. • Participated in efficient team meetings on a regular basis to share performances, new developments and insights from the team. • Coached and developed the team, especially the aspiring leaders.

great numbers of leads through lead-sourcing software applications. • Validated sourced leads through lead-validating software applications. • Managed end-to-end cold email marketing campaigns. • Created Loom videos for client services. • Managed client's business correspondence. • Managed client's reporting requirements. • Carried out other tasks set by the client.

Built a deep knowledge of the ClickUp (SaaS) products to provide contextualized priority support to strategic Enterprise users via business correspondence. • Worked closely with Enterprise users to understand their use of ClickUp, their goals, and their processes. • Troubleshot incoming support requests and owned their resolutions, clearly managing user expectations throughout the process. • Optimized team specific documentation and workflows to empower great support experiences at a growing scale.

Client Business Analyst || August 8 2008 – January 25, 2010

• Inbound call done
• Outbound call for leads
• Activation of new Phones
• First level troubleshooting of accounts.
• Upselling – Sells Features and Rate plan Change
• Checks billing account and usage of phone

Real Time Analyst || January 26, 2010 – December 13, 2012

• Send intraday report on an hourly basis
• Monitors queue and ensure all calls will be handled
• Communicate with Operations / IT / Directors on times of Outage. Analyze the severity of the issue.
• Ensure proper skilling will be provided to all agents
• Answers Attendance Line for agent being absent.
• Adherence tagging
• Plotting of Schedules of agent (shift schedules / training / huddle - etc.)

•  Send intraday report on an hourly basis
• Monitors queue and ensure all calls will be handled
• Communicate with Operations / IT / Directors on times of Outage. Analyze the severity of the issue.
• Ensure proper skilling will be provided to all agents
• Answers Attendance Line for agent being absent.
• Adherence tagging
• Plotting of Schedules of agent (shift schedules / training / huddle - etc.)

• Answers inbound inquiries of customers.
• Update customers status
• Transfer customers to the right dept if misrouted to our dept.
• Sends Envelope / Coupon on customers requests especially for update on their Dependents.
• Respond to all customers concern

• Send intraday report on an hourly basis
• Monitors queue and ensure all calls will be handled
• Communicate with Operations / IT / Directors on times of Outage. Analyze the severity of the issue.
• Ensure proper skilling will be provided to all agents
• Answers Attendance Line for agent being absent.
• Adherence tagging / Plotting of Schedules done as well 

• Tailor fit customers account to ensure they will be able to get the best service
• Offer Data, Rate Plan Change
• Provide billing info

• Process move requests of the customers
• Offer VHC Lead
• Offers Bundling of customers services
• Providing info on the account as well as updating customers information
• Check status of Phone / Internet connection and provide information on when the connection date will be processed.

• Process sales requests of the customers
• Offer additional services to the customers,
• Provide better experienced to the customers.
• Web messaging handling multiple concurrency
• Handles billing, 1st level troubleshooting
• Tailor fit plans for customer
• Outbound call – existing leads

Concentrix Philippines (formerly Convergys) Metro Manila, 1741 Supported clients about their Directv services which include billing explanation, upselling mavienavarro@gmail.com services tied up to their needs, assist in minor troubleshooting for technical issues. Ensuring Skype: live:.cid.4401306d4f3d14cb that action plans are executed during coaching sessions to meet company goals month over month.

Concentrix Philippines (formerly Convergys) +639988605646 +639062306998 Promoted to the Team Lead position for Directv and continued to ATT Advanced Technical Support. Attend weekly management meetings and team meetings with my agents to discuss KPI's ensuring goals are met weekly and monthly. Developing and coaching agents to strengthen areas for improvement so they are aligned

Maintains database by entering new and updated customer and account information. • Prepares source data for computer entry by compiling and sorting information. • Establishes entry priorities. • Processes customer and account source documents by reviewing data for deficiencies. • Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution. • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. • Maintains data entry requirements by following data program techniques and procedures. • Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data. • Combines data from both systems when account information is incomplete. Purges files to eliminate duplication of data. • Tests customer and account system changes and upgrades by inputting new data. • Secures information by completing data base backups. • Maintains operations by following policies and procedures and reporting needed changes. • Maintains customer confidence and protects operations by keeping information confidential. • Contributes to team effort by accomplishing related results as needed. • Facilitate and maintain relationships between my organization and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors.

• Responsible for providing technical assistance and support related to computer systems, or software.
• Response to queries isolates the problem and determines and implements a solution.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•  Respond to queries either in person or over the phone.
• Write training manuals.
•  Respond to email messages for customers seeking help.
• Ask questions to determine the nature of the problem.
• Walk customers through the problem-solving process.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure the issue has been resolved.
• Gain feedback from customers about computer usage.
•  Run reports to determine malfunctions that continue to occur.

• To provide outstanding customer service including information on agency product and travel destinations.
• Promote the agency brand and generate sales.
• Include ensuring all calls are promptly and efficiently handled and achieving all personal targets and objectives through maximising all sales opportunities.
•  Working in a changing inbound and outbound sales environment offering existing members various holiday products, with a strong focus on switch selling.
• To be able to work in an exciting target-driven sales environment as a part of a supportive and dynamic team.
• Deliver a high level of service to the expanding member base through regular contact to create the ideal holidays.

• Responsible for local brand development and selling to companies who can then distribute to their customers.
• The position includes developing and implementing well thought out marketing strategies, like product launches and loyalty programs, that increase success rate and brand perception.
• Develop marketing strategies aligned with the brand strategy.
• Act as the key liaison between product development and buyers.
• Maintain customer relationships for future purchases and cultivate programs that ensureproducts sell in-store.

• Accomplishes marketing and sales objectives by planning, developing,  implementing,  and evaluating advertising, merchandising, and trade promotion programs, developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Sustains rapport with key accounts by making periodic visits, exploring specific needs anticipating new opportunities.
• Accomplishes marketing and organization mission by completing related results as needed.
• Creating a plans & program for upcoming year and Strategic plan.
• Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits.
• Plan, organize, and execute marketing and sales programs.
• Act as the point persons for outside, inside and partner sales teams.
• Track market and company sales performance.
• Work closely with marketing teams to create programs.
• Generate leads and drive sales. Gather and report customer intelligence to sales teams.
• Develop marketing plans. Manage vendor contracts.
• Support all company initiatives, give actionable feedback, share best practices, and serve as an advocate and information source for the company.
• Manage marketing budgets.
• Attend trade shows and events to market products.
• Develop effective account conversion strategies to accelerate adoption.
• Determine product/service value delivered throughout customer operations and effectively communicate value to customers to promote new applications and sales.
• Improve forecast performance of business through thorough understanding of underlying demand assumptions.
• Keep abreast of industry trends, competition, and new opportunities.
• Develop and understanding of product line and value chain.

• At the peak of operations, the store employed two additional staff members.
• To promote sales, I developed a successful loyalty program wherein customer is earned free fries and drinks with every sixth order. This program produced an immediate 15% increase in sales. Approximately 25% of customers participated in the program.

• Responsible for all front-line house duties associated with ensuring a superb customer service experience, including meeting, greeting, and attending to the needs of guests.
• Recognized for my excellent rapport with all guests and for dealing with customer complaints in an effective and courteous manner.
•  Worked with maintenance and other staff to resolve complaints and issues quickly.
• Responsible for maintaining accurate accounts
• and efficient guest billing processes.
• Maintained the cleanliness  and  orderliness  of the hotel reception area.
• Undertook general office duties including
• writing correspondence and emails, filing documents, manning the switchboard, accurately recording room bookings and reservations.
• Administered the general petty cash system and floated in an accurate manner.

• Owned the online business
• I started this business while still in college. Promoted the business viasocial media marketing, networking, and word-of- mouth.

DALANDANAN VALENZUELA CITY INCREASED ANNUAL SALES NATIONALLY FROM 8 MILLION TO 18 MILLION. Pioneered revolutionary redesign of store interiors to showcase products and to encourage a higher volume of foot traffic. Planned and directed several successful marketing campaigns, including experimental programs to enhance and grow the company's brand. Negotiated contracts for advertising and collateral development, determined pricing strategies for products and services, and advised client firms regarding their local sales efforts. Responsible for measuring, monitoring, and improving active campaigns. Used Photoshop to prepare mailers, brochures, and e-marketing, formatting content and graphics. Undertake marketing projects for the benefit of our company. You will organize creative campaigns and promotional events that can make a difference for our company's success according to trends and customer requirements. Conceiving and developing efficient and intuitive marketing strategies. Organizing and oversee advertising/communication campaigns (social media, TV, Radio, Print Billboard, Newspapers Ads, Magazine Ads etc.) Conducting market research and analysis to evaluate trends, brand awareness and competition ventures. Initiate and control surveys to assess customer requirements and dedication. Write copy for diverse marketing distributions (brochures, press releases, website material etc.) Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities. Monitor progress of campaigns using various metrics and submit reports of performance. Collaborate with managers in preparing budgets and monitoring expenses

3F BPO BLDG. 4 SM Plans and executes all details related to corporate events, Clark, IT Park, M.A. trade shows, and promotional events. Roxas Highway Coordinates with vendors, venues, and internal teams to Malabanias, ensure events run smoothly. Manages event budgets, timelines, and logistics. Evaluate event success and provide reports on outcomes Angeles City, and recommendations for future events. Pampanga Supports customer inquiries and leads the conversion process.

dba Work From Home QSRH Pty Ltd (Red-Rooster) Support the Red Rooster Operations Process team by providing administrative support, reporting capabilities and assist with managing and resolving customer feedback. Work directly with Franchisees, Restaurants and Field Teams to ensure the success of our delivery platforms. This will enable restaurants to provide an amazing customer experience and maximise sales and profitability. This role is focused on providing support to restaurant teams, franchisees and field teams as well as working effectively with RSC teams to provide exceptional customer experience standards to our customers. Review customer feedback daily and engage with delivery customers to address and rectify feedback. Support Franchisees and Field Teams with additional insight on cases as needed. Identify trends and common issues and escalate as required. Delivery Platform Support: Provide administrative support for all of our delivery platforms, examples include: updating of trading hours and delivery areas, facilitate store change of ownership. Assist Restaurants, Franchisees and RSC teams with system troubleshooting to ensure optimal execution in restaurant. Work closely with our external delivery partners to log feedback and issues and follow up to ensure resolution. Compile Weekly, Monthly & Ad hoc Reporting: Retrieve data from internal systems (Salesforce, MMX, Qlik sense, ADI Insights and Red space) as needed to produce required weekly and monthly reports, examples include: One System Report, Delivery Cost Recovery Report and Balanced Scorecard. Ad hoc reporting as required to support the Brand examples include: customer feedback analysis, campaign reporting, delivery sales analysis. Collaborate to develop informative reports and/or refining existing reports as required to maximise their effectiveness. Reporting to be completed by agreed timelines. Presenting & Communicating Information: Communicating clearly and fluently at all times in oral and written communications. Present reports and analysis in an easily understood format. Qualifications And Requirements Essential Competencies: Presenting and communicating information Writing and reporting Planning and organising Delivering results and meeting customer expectations Following instructions and procedures Desirable Competencies: Adhering to principles and values Relating and networking Analysing Adapting and responding to change Deciding and initiating action Working with people Applying expertise an technology Creating and innovating Coping with pressure and setbacks Achieving personal work goals and objectives Legal Records Clerk Work From Home (Cloudstaff Philippines) Abramson Labor Group Maintains database using client information to enter data in the case file. Establishes entry priorities. Issues subpoenas and works with 3rd party vendor. Email and responding the clients complain. Review and edit settlement agreements. Ensure that settlement agreements are in compliance with the firm's policies. Obtain client signatures. Communicate with clients and answer inquiries/questions pertaining to their case. Share executed copies of agreements with the opposing counsel. Communicate with attorneys, non-attorneys, and clients on updated settlements. DATA ENTRY SPECIALIST/ VENDOR AND SALES Work From Home ASSISTANT (CLOUDSTAFF PHILIPPINES) BULK CONTAINER GROUP Maintains database by entering new and updated customer and account information. Prepares source data for computer entry by compiling and sorting information. Establishes entry priorities. Processes customer and account source documents by reviewing data for deficiencies. Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution. Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintains data entry requirements by following data program techniques and procedures. Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data. Combines data from both systems when account information is incomplete. Purges files to eliminate duplication of data. Tests customer and account system changes and upgrades by inputting new data. Secures information by completing data base backups. Maintains operations by following policies and procedures and reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Facilitate and maintain relationships between my organization and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors. Work From Home OPERATIONS ASSISTANT The Craveable Food Company dba QSRH Pty Ltd (Oporto) Provide support to Snr Operations Development Manager when required. Reporting directly to the Manager and fulfilling the Manager's duties in their absence. Participate meetings and distribute minutes of meetings to the operation team, forward and distribute mail as required, and prepare and file relevant documents. Support the Manager in managing and resolving operational issues. Coordinate with Manger to schedule team meetings and to provide follow-ups. Update internal operation procedures document as needed. Manage the Salesforce (Customer Feedback, Cases, critical incidents). Develop weekly data tracking. Diaries & Agendas - Scheduling meetings/Managing diaries. Collating CEO reporting/Team presentations for key meetings. Expenses and Invoices Data mining and reporting on key measures (Leader board, One system, Customer feedback reporting, etc.) Project Management - Managing PM tool/timelines, actions and closeout, project charters, reporting and tracking, agendas for meeting, etc. TECHNICAL SUPPORT HELPDESK Work from Office Cloudstaff Philippines Responsible for providing technical assistance and support related to computer systems, or software. Response to queries isolates the problem and determines and implements a solution. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Respond to email messages for customers seeking help. Ask questions to determine the nature of the problem. Walk customers through the problem-solving process. Run diagnostic programs to resolve problems. Follow up with customers to ensure the issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. CRUISE CONSULTANT Work from Office (CLOUDSTAFF PHILIPPINES) ICE VACATION To provide outstanding customer service including information on agency product and travel destinations. To promote the agency brand and generate sales. Include ensuring all calls are promptly and efficiently handled and achieving all personal targets and objectives through maximising all sales opportunities. Working in a changing inbound and outbound sales environment offering existing members various holiday products, with a strong focus on switch selling. To be able to work in an exciting target- driven sales environment as a part of a supportive and dynamic team. In addition, able to deliver a high level of service to the expanding member base through regular contact to create the ideal holidays.

6 years work (Cloudstaff Philippines) FROSTY BOY AUSTRALIA Ltd experience in Pty difference clients at Cloudstaff Philippines Provides administrative support to the marketing team. Assists in the preparation and organization of marketing

• Ensured 100% accuracy and organization of legal records, documents, and files, facilitating efficient retrieval and review of critical information. • Developed and implemented an improved records management process, resulting in a 25% reduction in time spent searching for documents and a 15% increase in productivity. • Demonstrated expertise in maintaining confidentiality and adhering to regulatory requirements, ensuring compliance with laws and regulations governing legal records and documents.

I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts. Additionally, I can recommend phone accessories and devices based on customer needs.

In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.

• Teaching basic English Subject for primary kids 
• Assist the kids for learning curve and go through with their modules 

My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK. I also manage invoicing, billing, project management, and post-production tasks. Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.

I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA. My role includes handling inbound calls and making outbound calls for payments and collections.

My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator. I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures. Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.

I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks. My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce. Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.

The role involves making outbound calls to businesses using a large lead database. The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments. Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.

• Aircraft Supplies Oversight: Take charge of controlling and managing aircraft supplies, ensuring availability and accuracy to support smooth flight operations.
• Procurement Management: Prepare and raise Purchase Requests (PRs) and Purchase Orders (POs), ensuring timely and efficient procurement of necessary supplies.
• Team Leader Support: Provide essential support to the team leaders of various departments, contributing to the overall efficiency and effectiveness of ground operations.
• Problem-Solving and Process Improvement: Identify and implement corrective and preventive actions for any issues that may arise within the supply system, proactively ensuring seamless operations.

• Document and Inventory Management: Oversee and maintain control of critical documents and stocks, ensuring accuracy and availability as needed for production processes.
• Purchase Requests (PR) and Purchase Orders (PO): Take charge of preparing and raising PRs and POs, facilitating the procurement process with efficiency and attention to detail.
• Reporting and Memo Preparation: Compile and create detailed monthly reports and memos for departmental meetings, providing valuable insights and updates for informed decision-making.
• Project Documentation Support: Offer essential documentation support to assigned projects, ensuring all necessary records and files are organized and accessible.

• Sales Reporting and Inventory Management: Compile and analyze weekly sales data to generate comprehensive reports. Additionally, oversee stock inventory to ensure optimal levels and prevent shortages.
• Stocks Handling and Logistics: Facilitate the smooth flow of stocks by managing the receiving and dispatching processes, ensuring accuracy and timeliness.
• Financial Transaction Management: Keep track of payment receivables and payables, ensuring that all financial transactions are accurately recorded and managed.
• Document Management: Efficiently handle the filing of documents, both in electronic and hard copy formats, ensuring easy accessibility and organization.
• Area Sales Oversight: Take charge of monitoring and managing sales activities within the designated area, providing regular updates to the management team on performance and opportunities for improvement.
• Customer Service and Issue Resolution: Address customer inquiries or complaints regarding products promptly and effectively. Take necessary actions to resolve issues to customer satisfaction.

• Data Analysis and Presentation Creation: Conduct in-depth analysis of weekly sales reports and proficiently translate findings into engaging PowerPoint presentations for departmental meetings, ensuring clear communication of key insights.
• Communication Management: Efficiently manage incoming and outgoing communications, including calls, mails, and fax transmittals. Provide prompt and accurate responses to requests for information. Additionally, prepare official correspondence to maintain effective inter-departmental communication.
• Workshop and Seminar Coordination: Act as a focal point for departmental workshops and seminars, facilitating ongoing review, development, and enhancement of systems, processes, and services to bolster team productivity and efficiency.
• Document Review and Fact-Checking: Support management by meticulously reviewing and fact-checking documents to ensure accuracy, relevance, and compliance with established standards.
• Vendor and Stakeholder Coordination: Collaborate with vendors, technical specialists, and internal staff to coordinate the preparation and issuance of required documents, ensuring seamless collaboration and project progression.
• Document Control and Storage Management: Oversee the maintenance of the Document Control Library and Electronic Record Storage, ensuring systematic organization and easy retrieval of project documentation, contributing to an efficient workflow.

• Executive Office Representation: Serve as a professional and adept representative of the CEO's office, ensuring all interactions reflect the highest level of professionalism and integrity.
• Confidential Communication Management: Handle sensitive information with the utmost discretion and confidentiality, maintaining a high level of trust in all communications.
• Meeting and Schedule Coordination: Take charge of organizing and managing the CEO's meetings and schedules, providing seamless support for the CEO's engagements. Additionally, offer personalized attention to CEO's guests during visits.
• Logistical Arrangements: Oversee and manage all aspects of CEO travel, accommodation, and other logistical requirements, ensuring meticulous planning and execution.
• Cross-Departmental Collaboration: Facilitate effective communication between various departments, both locally and internationally, to coordinate meetings and ensure thorough preparation for guests, fostering a seamless flow of information.
• Document and Correspondence Management: Maintain a meticulous and up-to-date record of both physical documents and electronic correspondence, ensuring easy retrieval and organized archiving.

• HR Coordinator: Assisting with the hiring process, recruitment, onboarding and offboarding process for departing employees and secondees. Maintaining employee records. Ensuring that employees are aware of and comply with company policy and procedures.
• Timekeeping and Benefit Administration: Administer SAP processing for various employee transactions, including Leave Requests, Overtime, allowances, per diem after business trips, and associated reimbursements, guaranteeing precise and punctual compensation.
• Training and Development Coordination: Take charge of coordinating training sessions, managing vacation schedules, and implementing shift coverage plans to ensure seamless operations.
• Procurement Management: Efficiently oversee the procurement process for raw materials, equipment, plant consumables, and office supplies, ensuring timely availability while maintaining cost-effectiveness during the commissioning until operational stage of the plant.
• Document Control and Management: Serve as the primary custodian for the document library, overseeing systems like Documentum and SharePoint, ensuring accurate version control and accessibility for relevant stakeholders.
• Confidential Administrative Support: Provide dedicated administrative assistance to Manager, Advisers, multiple Shift Foremen and Staff, handling tasks with a high degree of confidentiality and professionalism.
• Environmental Health & Safety Oversight: Act as the focal point for Environmental Health & Safety initiatives, overseeing activities such as Guest In-House training, Safety Near-misses reporting, Behavioral Based Performance assessments, and conducting regular audits for compliance.
• Meeting Facilitation and Reporting: Convene daily meetings and compile comprehensive monthly reports to keep all stakeholders informed and aligned with operational goals.

• Asset Optimization and Risk Mitigation: Actively contribute to the STAMP Project, utilizing critical assessments of plant assets to enhance functionality, prioritize maintenance tasks, and proactively identify and mitigate critical risks for improved overall reliability.
• Equipment Checklists and Workflow Efficiency: Conduct routine reviews of equipment checklists, ensuring accurate data input and corrections within the system to maintain a seamless operational workflow.
• Calendar Management and Conflict Resolution: Skillfully manage the calendar of our esteemed Manager, proficiently scheduling meetings and adeptly resolving potential conflicts to ensure an efficiently streamlined workflow.
• Effective Communication and Information Dissemination: Take charge of the department's communication efforts, including the production of newsletters, reports, presentations, charts, graphs, diagrams, and illustrations, demonstrating a commitment to transparent and effective information sharing.
• Cross-Functional Collaboration and Procurement Efficiency: Collaborate cross-functionally by liaising with stakeholders, generating purchase requests, coordinating with vendors, and overseeing delivery transactions, ensuring a smooth and efficient procurement process.
• Training and Development Facilitation: Facilitate the coordination of training sessions and workshops between vendors and reliability engineers, fostering a culture of continuous learning and development within the organization.
• Logistical Excellence for VIP Guests: Attend to the logistical requirements of Board Members and external guests, ensuring a seamless and professional experience during their visits.

• Continuously seek improvements and simplification by building enhancements and other related changes to help streamline the Finance & PSA processes.
• Also, part of SMEs which  is to ensure the facts and details are correct so that the project's/program's deliverables will meet the needs of the stakeholders, legislation, policies, standards, and best practices. To achieve this, SMEs will accurately represent their business units' needs to the project team.
• Manage service and support requests relating to Workday Finance & PSA systems. Deliver efficient, accurate, timely system administration services as per agreed KPIs and SLAs
• Provide support and troubleshooting on Workday integration patterns to other related Finance & PSA systems - CRM, DWS.
• Work closely with stakeholders to deliver efficient and accurate configuration as per the business requirements and strategy.
• Ensure expense claims are coded correctly and within company policies.
• Review and approve expense claims 
• Reconcile Card statements and accounts
• Prepare month-end tasks and reports
• Assist with expense claim queries and support and promote process efficiency and system improvement.
• Assist with ad-hoc duties, administration tasks, etc.
• Ensure internal controls and company policies are complied with
• Backup to other AP staff when required
• Provide regular feedback to management

• Reconcile Monthly Sales reports vs Actual Invoices/Billing. Prepares Weekly Sales & Collection Report. And Monitor Aging Report Every 15th & 30th of the month.
• Follow up a collection to our client. Maintain accurate posting activities, reconcile and adjust processing as appropriate.
• Verify, allocate, post, and reconcile accounts Payables and Receivables.
• Preparing BIR 2307, Preparing and recording check vouchers.
• Perform day-to-day processing and monitoring of accounts payable transactions.
• Familiar with government mandated like SSS, PAG-IBIG, PHILHEALTH
• Maintain supporting documents and files, down payment processing

• Responsible for processing, checking, and encoding accounts payable transactions.
• Ensures accuracy and completeness of invoice/supporting documents against existing policies/approval limits, Process and close periodic payrolls and send issues to Pay Slip.
• Correct posting entries in the payments system.
• Prepared SSS/PHILHEALTH/PAG - IBIG documents and monthly payments. Also, knowledge of BIR remittances like 1601-C,0619-E 2550M and quarterly, etc.
• Check the manpower agency billing, and coordinate concerns before payment.
• Prepares summary of unpaid transactions/Uncollected checks.
• Process expenses and other entries processing Like; as other Reimbursement, Prepares Journal vouchers and posting of entries, and Release transportation allowances to employees are needed.
• Prepared official receipts based on collection received and credits memos from the representing bank representing a collection of receivables from two companies
• Review employee expense reimbursements reports based on two cut-off dates per month.
• Prepared monthly billings for services rendered covering two customers and reviewed employee expense reimbursements reports based on two cut-off dates per month.
• Maintain appropriately detailed schedules such as lapsing schedules for property and equipment subsidiary records for receivables, advances, and Payables and Process direct deposit payments thru the bank online. From JobStreet.com

• Process all vendor invoices of suppliers & responsible for timely payment of company's payable.
• Receive and validate suppliers' invoices and request for payments to ensure proper distribution of expenses to various departments.
• Process request requisitions to reconcile suppliers and resolve differences.
• Maintain accounting ledger by verifying & posting accounting transaction monitoring accruals for management accounts.
• Provide accurate and effective document preparation and record management relative to AP function with record retention policies & procedures.
• Process and strictly monitor the audit cash advances, liquidation & Reimbursement.
• Custodian of Petty Cash Disbursement, disburse petty cash by recording entry.
• In charge of daily deposit & Bank transactions; Receive & Monitoring Cash & check collection.
• Prepared weekly PDC report.
• Perform day-to-day financial transactions, including verifying, classifying computing, posting, and recording accounts receivable data.
• Master Data Management/Maintenance, Check of Credit Risk
• Monitor and prepares daily, weekly & monthly report.
• Monitor and perform follow-ups due to collect from customers.
• Prepare Aging report every month & reconciliation per customer.
• Validate expense report & forwarded to the sales team.
• Monitoring record-keeping and inventory of fixed assets (Office equipment, Furniture, and other company properties).
• Prepare & reconcile monthly report inventory & yearend inventory report from forwarded by supply chain, distributions inventory report.
• Monitoring of bank accounts and reporting to the DEPARTMENTAL HEAD to ensure that there are sufficient funds in the main account cover payments made.

• Supplier Invoices/Operation Management
• Conduct three-way matching with Purchase orders and GRNs in case of Purchase order-based Invoices.
• Ensure proper approval and authorization in case of non-Purchase order-based Invoices
• Account accurately and the invoice incorrect code and timely payment
• Perform audit check to ensure the employee's claim is as per country expenses reimbursement policy
• Ensure the Expense claims are duly approved by the relevant authority.
• Accounts accurately the claim incorrect code and timely payment
• Check accuracy of inter-company invoices as per policy. 
• Ensure the expense claims are duly approved by the relevant authority.
• Process VAT claims received from tax department to local country office And Prepare batches of an invoice for data entry.
•  Provide support for resolving vendor queries and the vendor's statement of accounts (SOA).
• Maintain all accounts payable reports, spreadsheets, and corporate accounts payable files 

• Ensure that the Accounts Payable are being informed that invoices are reviewed and match all documents for payment.
• Analyze invoice and match supporting documents coordinate with affiliate or vendor in case Process the accounts payable voucher
• Daily monitor of Liquidations, Disbursement, Cash Advance, and petty cash and also process an invoice by the standard procedure set out in the standard AP operating procedure as well as in the Agreed- company affiliates' specific guidelines.
• Assist in check releasing ensuring all payments made are authorized with proper approvals and covered with Official Receipt by Destiny policies and BIR guidelines.
• Handle queries and/or requests of internal and external customers AP team including but not limited to updating the status of check for pick up.
• Assist in validating the status of 'STATEMENT OF ACCOUNTS" of vendor's service
• Prepare bills, invoices, and bank deposits.
• Prepares bank deposit, general ledger posting, statement, and payables.
• Monitor company bank statement.
• Monitor customer payment transactions and create reports based on agreed schedules to ensure that amounts are matched with corresponding records.

• Monitor and review Accounting (AR) and related system reports for accuracy and completeness.
• Prepare discrepancy reports with corresponding attachments (Debit/Credit Notes and other supporting documents)
• Prepares sales assistant reimbursement summary.
• Prepare Statement of Accounts (SOA) sales invoice required timely and accurate manner.
• Monitor of liquidation of Employee, Disbursement, Cash Advance, Petty cash (PCF).
• Prepare Statement of Accounts of Clients send billing/Invoice to clients through Shipping, Messenger thru sending Email.
• Collate service sheets and delivery receipt for billing from liquidation.
• Coordinate and follow up with the clients for Tax Certificate (2307).
• Files and organize all the billing documents & Invoice.
• Handle Tele-collection to Customers coordinate the schedule of the collection with the messenger.
• Scan all Supportive documents or another related invoices.
• Prepared Monthly sale report.
• Secure revenue by verifying and posting receipts and resolving the discrepancies.
• Filling of sales and Tax Returns, also Monitor Accounts Receivable Aging reports

• Analyze business functions in Finance or HR at a high level to identify business opportunities, value cases, and roadmap for leveraging.
• Performs analysis, conceptual design, configuration, and implementation of design in financial space
• Exposure to Workday Financial.
• Supervised 8 people to secure all the processes are smooth and followed the process based on the contract and agreement of our client and own end- to end program delivery.
• Advance Workday Reporting Skills and Dashboard creation and prepared project lifecycle documentation and project management plans.
• Direct reporting to clients and Stakeholders regarding the status of Quarterly Business reviews and request of clients.

• Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
• Implementing inventory optimization strategies within the company.
• Obtaining quotes from different suppliers using B2B trade sites like Alibaba, Made-in-China, and many more.
• Negotiating price, quantity, and delivery schedules with suppliers.
• Assessing quotes and compiling a detailed assessment of cost breakdowns.
• Generating quote comparisons and contributing to internal supplier selection based on the quotes.
• Providing solutions to improve company spending and outsourcing.
• Ensure timeliness and accuracy of work prior to submission.
   

Procurement Officer | October 02, 2019-February 20, 2022

• Reviewing, comparing, analyzing, and approving products and services to be purchased.
• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
• Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached.
• Review quality of purchased products.
• Prepare reports and updates as and when required.
• Check, review and matches received tax invoices with the LPO and ensures that all supporting documents have been attached (i.e signed D.O or Service Report).
• Process suppliers’ payment and follow up payments to Accounts Department.
• Provides assistance to Senior Procurement Officer in all aspects.
• Ability to manage and maintain good relationships with vendors.

Receptionist/Admin Assistant || September 24, 2017-October 01, 2019

• Greet clients and visitors with a positive, helpful attitude.
• Manage meeting room bookings and ensure that everything is in order.
• Keep meeting rooms clean and tidy.
• Schedule and confirm appointments and maintain event calendars.
• Answers all incoming phone calls and dialing international numbers.
• Deal with complaints or problems.
• Manage and maintain petty cash.
• Sort, organize and maintain office records accurately.
• Assisting colleagues with administrative tasks.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mails.

• Processes reservations by mail, telephone, fax or central reservation systems referral.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Assists in preregistration activities when appropriate.
• Monitor, organize and forward emails.
• Maintain records and files.

• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Accommodating general and unique requests.

• Efficiently and effectively utilize the practice software to arrive, queue, and book patients’ appointments according to the practice policy set by the practice principal.
• Collaboration with nursing, allied health, GPs, and administrative personnel to provide patient care. 
• Ensuring administrative duties are completed, including scanning, batching, answering phone calls, and compiling and transferring patients’ files. 
• Confirm each patient’s insurance eligibility and validity.

Create product designs, design templates, website materials, and social media, and print & digital marketing materials.

Portraits and events photography, photo editing, retouching, and video editing.

Portraits and events photography, photo editing, retouching, and video editing.

Photo editing, retouching, and virtual staging.

Photo editing, retouching, and virtual staging.

Create social media materials, design templates, website materials, and basic virtual assistant tasks.

Create personalized designs for customers.

Create product designs, design templates, website materials, and social media, and print & digital marketing materials.

• We focuses on securing sales by reaching out to clients through calls, correspondence.
• They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the customers.

• We manages an author’s project through the entire writing, production, and publishing process.
• We inform, advises, and educates the author every step of the way through their book publishing project so they have a seamless, nodrama experience.
• We set expectations all through the project, so the author has no surprises.
• We assure all details are covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the author.

• We specializes in offering administrative services to clients from a remote location, usually a home office.
• Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

• We prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal.
• We keep track of student progress and customize individualized plans for students with special requirements.

• I am responsible of Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages,
• Administering health and life insurance programs, implementing training and development plans,
• Updating employee records with new hire information and/or changes in employment status.

• We are responsible for selling a company's products by identifying leads, educating prospects on products through calls, training, and presentations, and aiding about their loans.

• We call potential customers, without any prior solicitation.
• We sell prescriptions for male enhancement.

• We manage, maintain, and repair IT systems.
• Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software, following up with clients to ensure the problem is resolved.

• Making outbound calls and answering inbound calls from potential and existing clients, scheduling appointments with clients, cold calling prospects, determining customer interests, emailing customers, keeping accurate records, scheduling consultations between sales staff and prospective clients, and ensuring that important meetings are scheduled for the sales team.

HR Manager
I am responsible for Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages, administering health
and life insurance programs, implementing training and development plans.

Updating employee records with new hire information and/or changes in employment status.

I’m in charge of planning, arranging, and managing the hiring of new personnel

Lead Scraping
I am in charge of finding new customers for my client’s goods and services and ensuring the commencement of target market interest in a firm. I usually set up appointments and discover potential prospects for the sales team. I look for prospects. and use strategic methods to pique the interest of potential clients to improve future sales.

 

• Making cold calls to leads on a list until we find a customer that fits the qualifications that we have for the certain subscription of the account.

• Assisting customer customer queries and technical difficulties for the service.
• Answering queries about billing and other account issues such as unauthorized access to their accounts as well as scheduling and rescheduling installation and service work orders.

• Assisting customer account issues and services including reset of password, basic billing concerns and issues with recovering account.

Account Specialists || January 2022 - May 2022

• Fixing issues with the merchants/user's account. Namely billing, technical issues, taxes, etc.

Client Service Associate || June 2021- Dec 2021

• Handling billing issues, ads, ad delivery issues and account issue for Advertising Clients.

•  Create targeted lists in Sales Navigator
•  Send effective connection request outreach "greetings" messaging
•  Send follow-up messages, once connected if there is an opportunity to send a follow-up.
•  Test multiple variations of messages for split testing to ultimately book calls
•  Collating the Contact Information of the leads (email, phone) after they connect
•  Prepare activity reporting (who was connected, who received messages, who booked a call etc
•  Identify key profiles to follow, content and groups to engage with 

• Manages social media account of US/ AU clients
• Develops a strategy and produces good content
• Writing content for the whole month in their respective pages

• Content writing
• Scheduling of posts
• Analytics report

• Managed social media accounts
• Created social media graphics for daily postings
• Increased social media following and clicks by 200%

• Creates landing pages
• Email marketing
• Content writing
• Graphic design
• Manage and update social media accounts Engages with the brand community
  
  

• Creates landing pages
• Email marketing
• LinkedIn Campaign Management
• Creates social media graphics for daily postings
• Social media marketing
• DM Marketing
• Appointment setting
• Content writing
• Graphic design

• Creating & sending newsletters
• Updating content on the website
• Liaising with existing customers 
• Reaching out to potential customers 
• Data entry
• Updating our Instagram feed - all done by schedule. 
• Product label design

• Content Creation 
• Managing FB ads 
• Posting social media posts
• Managing social media accounts (Facebook, Instagram, and LinkedIn)

• Respond to comments and customer queries in a timely manner
• Scheduling of post using Statusbrew
• Publish blogs on WordPress
• Content Creation

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Data Entry, Invoicing, Payroll Processing, Inbox Management, Calendar Management

•  Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Keep information confidential
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunction

•  Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Keep information confidential
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies
•  Ensure proper use of office equipment and address any malfunction

• Installation & configuration of a company’s computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Logging the queries of customers and employees.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the company’s computer equipment.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
• Performing Backup files for every computer.
• Managing Email Server and Two Websites.

•  Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles
• Respond within agreed time limits
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Priorities and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developer
• Test and evaluate new technology
• Backup SQL Database
• Dealing with system errors.
• Consolidating incident report and enhancement request for the system

•  Installation & configuration of a company’s computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Performing electrical safety checks on the company’s computer equipment.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
• Performing Backup files for every computer.
• Managing Email Server and Two Websites.
• Ensuring company policies are followed.
• Resolving customer issues to their overall satisfaction.
• Providing leadership and direction to all employees.
• Organizing employee schedule.
• Motivating employees and ensuring a focus on the mission.
• Maintaining an overall management style that follows company best practices.
• Dealing with system errors.
• Consolidating incident report and enhancement request for the system.

• Build and optimize a secure web site.
• Provide continued support for one or web properties.
• Perform routine site audits
• Designing algorithms and flowcharts
• Testing and deploying programs and applications
• Creating technical documentation to guide future software development projects
• Implement security measures.
• Anticipate and report the cost of replacing or updating computer item.

• Assisted customers with concerns and questions about their account, devices and services
• Offer services and products that would benefit the customer in using their phone
• Build rapport with tenured customers by acknowledging their loyalty as customers and showing concern for their questions no matter how long they have been a customer
• Partnered with upper management to create an unforgettable customer experience
• Answer 30-60 inbound calls
• Assist new customers get accumulated to service with T-Mobile
• Answer and provide knowledge about their account, plan, device, due date, and monthly charge
• Offer additional services that would add to their use and enjoyment of services and devices
• Build rapport with new customers by making their transition to as easy as possible while making them feel like family

• Investigate the company's staffing needs and take actions to staff accordingly
• Work closely with the recruiter and Director of HR to set goals-based staffing needs
• Identify hard to fill roles and take proactive actions
• Assist in candidate screening and interviewing
• Assist in new employee onboarding
• Evaluate new staff training needs and schedule training sessions
• Assist with new employee orientation
• Design, plan and make work shifts schedules and training schedules
• Provide assistance with payroll procedures and activities
• Identify staffing and recruiting key performance indicator
• Prepare and present key performance indicator reports
• Create, present and submit reports for upper management

• Examine a campaign's return on investment.
• Identify new market opportunities.
• Complete concept-testing for new products.
• Perform extensive market research.
• Determine brand perceptions and reputations.
• Evaluate market penetration.
• Develop groups and solicit customer feedback.
• Analyze marketing metrics to identify cause and effect relationships.
• Identify positive financial outcomes to increase profitability.

• Answer phones and respond to customer requests.
• This campaign specializes in Online gaming account in the US.
• It requires multitasking skills since it needs to have fast and dynamic skills in chat, email, and calls.
• Chat is a different concern same with calls and email. It needs to have a skill which requires exceptional critical thinking for the concern of the client will be resolved in a timely manner.
• It requires also partial and full verification when a deposit request of the client will be processed in the portal using his credit card details to avoid processing fraud credit cards.

• Customer Service Billing and Sales Specialist interact with customers via inbound or outbound calls pertaining to give options to customers for them to maximize their savings and time by providing them information regarding the existing promotion has (TV, internet, phone and mobile).
• Also includes call types: questions pertaining to making payments, payment arrangements, adjustments or other billing inquiries.
• Processing the payment of the customers and reminding them of their due date.

• It was a home-based account.
• Mortgage Account Particularly Collections.
• Receiving inbound calls regarding the status of the customer’s loan and also inquiring about their balances on their account.
• Processing their payments on their account.
• As a supervisor, I need to monitor calls and provide feedback in order for the agents to have a better grasp of the things that we need to do for the account to be credible.
• I need to implement also a contingency plan for the improvements of my agents.
• I need to implement PIP which means Performance Improvement Plan to the agents which below average on their performance.
• It’s my duty also to relay and cascade all the exquisite details and dynamic changes that have been implemented on the account.
• It’s 50% calls and 50% email and chats support task.
• I’m very well versed in multi-tasking.
• I also take calls when the client tells me that we need everybody to hands on deck.

• Processing payment, balance transfer, updating account details, filing billing disputes, and fraud reports.
• Upselling eligible card product change and providing the benefits of having the card change.
• Providing also the promotions that they are eligible in their account.
• Providing Cardholders with the basic terms and conditions on their cards and giving the benefits of choosing their purchase partner.

Cold Calling · Sales · Lead Generation · Social Media Marketing · Business-to Business (B2B) · Email Management · Virtual Assistance · Digital Marketing