How AU SME’s Can Benefit From Outsourcing To the Philippines (And How to Get Started)

• Emmanuel Jr has been working for more than 15yrs as a 3D artist and animator, in Education, Media and Advertising Industries. He has a diploma and certificate in Creative Web Development using Flash and Dreamweaver and Animation using Maya. 
• He started his career as a 2D artist until he became 3D Artist/Animator. He created 2D animation using Adobe Flash and Toon Boom Harmony. He did traditional drawings, storyboarding and character design. He produced video animation using final video rendering using Adobe After Effects. He was also tasked to create 3D Props, characters, vehicles and 3D Assets from modelling, textures, rigging and animation to final render using Blender. He also has experience in re-created 2D drawings to new characters and 3D assets.
• He used the following:
  • Adobe Flash
  • Adobe Photoshop
  • Adobe After Effects
  • Blender
  • Toon Boom Harmony
  • Maya
• He can Start ASAP and is Open for Full time and Part time positions.

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
• Focused on goals and the people needed to get there, not details or plans; frequently delegates details.

Emmanuel is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• Darell brings over 20 years of professional experience in the Information Technology industry, primarily focusing on internet services and website development.
• Throughout his career, he has demonstrated a robust ability to design, develop, and maintain dynamic websites using state-of-the-art technologies.
• This depth of expertise makes him well-suited to supporting businesses, agencies, and SMEs in enhancing their online presence.
• His projects include developing and managing various websites, integrating the latest tools and technologies to ensure responsive and user-friendly interfaces.
• He has been instrumental in helping businesses connect with target audiences, aligning digital solutions with market demands.
• Proficient in advanced website design and development technologies, He has applied these skills across diverse projects, achieving impactful results for clients in multiple sectors.
• His expertise spans a wide range of tools and platforms relevant to contemporary digital marketing and web management.
• He is available to start immediately.

• WordPress
• HTML/CSS
• Web Hosting Management
• Domain/DNS Management
• SSL/Website Security
• Page Speed Optimization
• Plugins: Elementor Pro, Divi
• WP Rocket
• Divi
• Bricks

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Behavioral Summary

Darell is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Joan has been working in the IT industry for several years with a strong focus on Artificial Intelligence and Machine Learning, holding roles such as AI Engineer, AI Developer, and ML Computational Analyst across industries including technology consulting, cybersecurity, and education. She began her career as a Web Developer before transitioning into AI/ML, where she has since built extensive experience in designing, training, and deploying machine learning models and AI-driven applications .

She has earned certifications on the following:
◦ Google Cloud Certified – Professional Machine Learning Engineer
◦ ChatGPT Prompt Engineering and Generative AI APIs (various certifications)
◦ Python for Data Science, AI & Development
◦ DevOps, Cloud Computing, and NLP-related certifications

She is highly proficient in machine learning and deep learning techniques, including CNNs, LSTMs, Transformers, and regression models, and is experienced in using Python along with frameworks and tools such as TensorFlow, FastAPI, Flask, and Google Cloud Vertex AI. She is also adept in handling large datasets using BigQuery and implementing model monitoring and performance optimization.

Some of the work she has done as an AI Engineer includes developing AI-driven systems such as career recommendation engines, AI security platforms, and computer vision-based applications. She has experience in full-cycle AI development—from data collection and preprocessing, feature engineering, and model training to deployment via APIs and microservices. Additionally, she has contributed to AI research, including published studies in areas such as malware detection, healthcare prediction models, and image classification.

Her experience also includes working with cross-functional teams, mentoring junior members, and serving as a subject matter expert in cloud-based data and AI tools. She has handled projects involving predictive analytics, natural language processing, computer vision, and AI security.

Her current overall tech stack includes:
◦ Programming: Python
◦ Frameworks/Tools: TensorFlow, FastAPI, Flask
◦ Cloud & Data: Google Cloud (BigQuery, Vertex AI, Dataform)
◦ Machine Learning: CNNs, LSTMs, Transformers, AutoML, Gradient Boosting
◦ Deployment: API integration, microservices architecture
◦ Data Processing: Data preprocessing, EDA, feature engineering, model monitoring
◦ Other Tools: Figma (UI for AI platforms), Docker (basic DevOps exposure)

Overall, she is a strong AI Engineer/Specialist with both academic and industry-backed experience, capable of delivering end-to-end AI solutions and contributing to advanced AI initiatives.

She is available to work full-time.

• Machine Learning
• Deep Learning
• Web Development
• Application Development
• Data Analytics/Data Science

• Sugarcane Disease Mobile Application Detector (AI-based)

• Coffee Specie Mobile Application Detector (AI-based)

• Lung Disease Detector and Severity Classification Computer App (AI-based)

• Python
• C++
• Java 
• Artificial Intelligence
• Power BI
• Tableau
• ReactJS
• GitHub

• Collaborative; works with and through others. Focused on team cohesion, dynamics, and interpersonal relations.

• Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
• Teaches and shares; generally interested in working collaboratively with others to help out.

Behavioral Summary
 

Joan is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Supporting and maintaining AWS Infrastructure
• Does comprehensive support on client systems like web servers, FTP server, and Active Directory server/domain
• Maintaining cloud networking of AWS
• Handles the PCI compliance or security area
• Research on how to enhance the system/cloud infrastructure of the client
• Troubleshoot switch platforms and functionalities
• Analyze logs and reports in Azure
• Adhere to and remediate security risks and threats
• Providing level 2 security support for the servers, desktops, and the users
• Monitoring of Windows Citrix and  virtual machine servers
• Deploying routers, edge switches, firewalls, and the cabling
• Handling deployment of wifi connectivity\

• IIS7&8
• JIRA
• Postman
• Reetro, MigrationWiz
• GoDaddy
• DigiCert
• Twilio
• MailStore,
• MXToolbox
• Citrix
• Windows Active Directory
• TimeDoctor
• Cloudyn
• CloudFlare
• SCCM,
• HP OVCM
• ServiceDesk Ticketing System
• RequestIT
• Airwatch
• Remote Desktop,
• BlackBerry Exchange Server
• VMWare
• VSphere
• HP Device Manager
• Mainframe
• RightFax
• Zoom
• Skype
• 8x8
• TeamViewer
• Siemens PABX
• I/O Block termination
• Avaya IP
• AWS
• Microsoft Azure
• Microsoft Office 365
• MSQL
• BladeLogic servers
• Windows9x/NT/2010/XP/Vista/10
• Windows Servers
• Linux (Redhat, Bitnami)
• Mac OS

• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

• Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
• Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.

Roe is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that he knows what he is talking about before speaking. Needs a lot of certainty and structure in his work so that it meets very high, specific quality standards.

• Jessa has been working for 8 years as an IT administrator, Healthealthcare associate customer service representative within the BPO, coaching services and healthcare industry. She has a degree in BS Information Technology and a Masters in Business Administration. 
• She performed the following tasks:
  • Customer Support services
  • Appointment setting 
  • Product Research
  • Data Entry
  • Email and Calendar Management
• and basic knowledge in graphic design and content creation

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.

Ma Jessa is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Ma Jessa plans ahead, double checks, and follows up carefully on decisions and actions.

• Azel has been working for almost 8 years in Business Process Outsourcing handling Insurance, Financial, Telecommunication, Property Management, Repair and Maintenance accounts where she handled and performed roles such as Insurance Specialist, Technical Support, Credit Specialist Tier 2, Collections Support Tier 3, and Support Specialist. She also ventured into freelance work where she worked with a direct client as a Debt Collector. She had catered to clients from US, UK, and Australia. 
• She was exposed to the following tasks:
  • Phone Support - Inbound and Outbound
  • Customer Service
  • Technical Support
  • Collections
  • Email and Chat Support
  • Cold Calling
  • Appointment Setting
• She is proficient in using tools such as Salesforce, CRMs, Tableu, LiveEngage, and Microsoft Office.
• She is from Pasig which is an hour and a half from the Training place.
• She has a good-quality headset, a laptop, and a desktop.
• She can start ASAP, is amendable working any shifts, and open to any full-time or part-time roles.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken?
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Chrezel is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Chrezel, who takes responsibilities very seriously.

With experience and/or training, Chrezel will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Chrezel is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Azel has been working for almost 8 years in Business Process Outsourcing handling Insurance, Financial, Telecommunication, Property Management, Repair and Maintenance accounts where she handled and performed roles such as Insurance Specialist, Technical Support, Credit Specialist Tier 2, Collections Support Tier 3, and Support Specialist. She also ventured into freelance work where she worked with a direct client as a Debt Collector. She had catered to clients from US, UK, and Australia. 
• She was exposed to the following tasks:
  • Phone Support - Inbound and Outbound
  • Customer Service
  • Technical Support
  • Collections
  • Email and Chat Support
  • Cold Calling
  • Appointment Setting
• She is proficient in using tools such as Salesforce, CRMs, Tableu, LiveEngage, and Microsoft Office.
• She is from Pasig which is an hour and a half from the Training place.
• She has a good-quality headset, a laptop, and a desktop.
• She can start ASAP, is amendable working any shifts, and open to any full-time or part-time roles.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken?
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Chrezel is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Chrezel, who takes responsibilities very seriously.

With experience and/or training, Chrezel will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Chrezel is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Edison has over 7 years of experience in customer service, sales, and administration. He took Mechanical Engineering while concurrently working as a Customer Service Representative in a BPO. He handled telco and financial accounts. After a couple of years, he moved overseas and was employed as a Junior Sales Executive in a retail business and Document Controller and Administrator in a healthcare facility. 3 years passed, and he returned home and joined another BPO under a retail account. His most recent job was as a Virtual Administrative Assistant in an outsourcing agency for a US-based client.
• He has also worked with clients based in Australia  
• He is well-versed in performing the following tasks:
  • Customer support - phone, face-to-face, email, and chat
  • Document control and maintenance
  • Order management
  • Data entry
  • Preparation of documents for audits
  • Appointment scheduling
  • Travel arrangement
  • Email monitoring
• He helps operate their family business by creating and posting content on their social media accounts: IG, FB, Twitter, and Threads accounts.
• He adeptly uses Shopify, Gorgias, Zendesk, Salesforce, Willio, Next, AUS Post Logic, Cin7, Google Workspace (Documents), Microsoft Office Apps (Word, Excel, PowerPoint, Outlook), DocuSign and Slack.
• He can start immediately.
• He prefers working the day shift but can consider the graveyard shift too to any part-time or full-time role.  

• Project Management 
• Network Troubleshooting
• Network Cabling 
• Configuring Router
• Printer Troubleshooting
• Computer Troubleshooting (hardware and software) 
• Installing / Uninstalling software
• Computer Repair 
• Printer Repair 
• Building/Upgrading Computer

• Anydesk
• TeamViewer
• MS Office 
• Visual Studio 
• Adobe Acrobat
• Adobe Photoshop
• Adobe Illustrator
• Windows OS (XP/ 7 / 10 / 11)
• MS Outlook

• Maintenance of computer systems, servers, and security systems.
• Equipment management
• Computer and network installation
• Repair, maintenance and installation of operating systems, software and hardware.
• Performance monitoring of IT infrastructures.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Ana Grace has a diverse background in customer service, healthcare, and medical virtual assistance. She has worked in various industries including healthcare and BPO, holding roles such as Medical VA, Supervisor, Medical Specialist, and Customer Service Representative. Her experience spans over 13 years, showcasing her adaptability and growth in both supervisory and specialist roles. She is proficient in different systems such as Slack, CPS, Zendesk, and Microsoft tools.

Strengths:

1. Healthcare Experience: Ana has significant experience in the healthcare industry, particularly as a Medical Virtual Assistant. She has handled tasks like scheduling patient appointments, managing prior authorizations, and handling patient charts. Her advanced skills in medical informatics and records research make her well-suited for roles that require a deep understanding of healthcare processes.

2. Leadership and Supervisory Roles: Ana has held supervisory positions in BPO settings, where she was responsible for monitoring team performance, providing feedback, and conducting final interviews. Her experience in leadership roles demonstrates her capability in managing teams and ensuring operational efficiency.

3. Customer Service Expertise: Her extensive background in customer service across multiple industries, including telecommunications, banking, and insurance, shows her versatility. She has handled complex customer interactions, including technical support, collections, and corporate account management.

4. Advanced Skills: Ana possesses advanced skills in data entry, administrative support, virtual assistant duties, and customer service. These skills are crucial for any role that requires meticulous attention to detail and the ability to manage multiple tasks effectively.

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world. Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change
• Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

• Ana has been working for 11 years in different companies in BPO, Healthcare, and Medical industries.  She handled different positions such as Medical Virtual Assistant, Customer Service Representative, Medical Specialist, Collection Customer Advocate, Corporate Account Specialist, and Technical Support. She studies Nursing for 4 years. She started working as a Customer Service Representative back in 2010, but pursued her freelancing last year. She also catered to a client in the US. She supported the following tasks:
  • Patients Scheduling
  • Handle information of patience in the database
  • Data entry
  • Customer Service
  • Process credit cards and bank accounts
  • Technical Support
• She is passionate about coaching and mentoring new employees.
• She is proficient in different systems such as Slack, CPS, Zendesk, and Microsoft tools.
• Ana is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world. Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change
• Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

• Judith is a Computer Science graduate and has 20+ years of experience. Her career started when she was employed in a hotel resort as a Front Office cum Cashier and was promoted to Accounting-in-charge. She also joined an insurance company as a Data Encoder for 4 years. Since 2014, she has been an ESL online teacher to Chinese adult students on a flexible schedule. Simultaneously, she got hired in a BPO as a Customer Service Representative assigned to an education campaign.
• Over the years, she became well-versed in performing the following:
  • Online teaching
  • Accounts receivable
  • People management
  • Encoding patient information
  • Proctoring and monitoring student's exam
  • Customer support via phone
  • Student technical assistance
• As a Data Encoder, she
  • Accurately input and update data into the company database;
  • Conduct regular data quality checks to ensure accuracy and completeness; and
  • Collaborate with team members to streamline.
• She is adept with Slack, Zoho, Twilio, Zoom, GoTo Meeting, Canva, Microsoft Office Apps (Word, Excel, Teams, Outlook), and Google Spreadsheets.
• She can start immediately.
• She is amenable to a morning or mid-shift, part-time or full-time position.

• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Risk-taking and focus on future goals; more concerned with the future than the past. Adaptable, operates flexibly.

Judith is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

• Marius has over 12 years of work experience mostly within Marketing, BPO & Real Estate Industries. He handled roles for Social Media Admin, Real Estate Sales and Marketing, Customer Service & Virtual Assistance. He's well-skilled in terms of doing the following tasks:
  • Sales & Marketing
  • Social Media Marketing & Management
  • Digital Marketing
  • Content Marketing
  • Research
  • Appointment Setting
  • Property Matching & Listings
  • Cold & Warm-Callings
  • Marketing Strategies
  • Public Relations
• One of his greatest achievements is when he was working for a real estate company and was able to produce half a billion in sales and increase their social media presence. 
• He is well adept also in using the following tools/technologies
  • Social Media (Facebook, Pinterest, Instagram, TikTok, Twitter)
  • MS Office
  • Tweetdeck
  • Adobe Photoshop & Premiere
  • Basic WordPress
• He is available to start immediately full-time for any schedules

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Marius Reginald is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marius Reginald gets along easily with a wide variety of people.

• Eldrin has been working for almost 10 years in the BPO industry and has 3 years of work experience as a Virtual Assistant and Customer Support in the Real Estate industry where he catered to clients based in the US and performed the following tasks:
  • Outbound and Inbound calls
  • Email management
  • Lead generation
• He also supported billing, customer handling, and HR services.
• He is proficient with Mojo, Netphone, Hootsuite, Canva, Asana, and HubSpot.
• Eldrin can start immediately and is amenable to working the day shift for any part-time or fulltime position.

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.

Eldrin is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.