How AU SME’s Can Benefit From Outsourcing To the Philippines (And How to Get Started)

• Assigning territories and quotas to company sales staff nationwide for general trading.
• Coordinating training and scheduling for sales staff
• Maintaining supplies of sales presentation materials, including marketing materials
• Tracking the quotas and goals of each member of the sales team
• Answering client questions regarding their account or sales products

• Overall Sales personnel in charge doing quotations, proposal delivery to client.
• Monitoring sales and budget.
• Answers all queries via telephone, email and messaging applications.
• Assigned as E-commerce chat support.
• Assigned as Secretary to the Vice President.
• Fulfill administrative and clerical duties assigned from time to time

• Assure Customer Service satisfaction.
• Secure all the money and pawned jewelries inside the vault.
• Monthly inventory of all transactions

• In charge doing quotations, proposal delivery to client.
• Monitoring sales and budget.
• Answers all queries via telephone, email and messaging applications.
• Assigned as E-commerce chat support.
• Assigned as Secretary to the Vice President.
• Fulfill administrative and clerical duties assigned from time to time

• Assigning territories and quotas to company sales staff nationwide for general trading.
• Coordinating training and scheduling for sales staff
• Maintaining supplies of sales presentation materials, including marketing materials
• Tracking the quotas and goals of each member of the sales team
• Answering client questions regarding their account or sales products

• Manage and execute comprehensive SEO strategies for 25 to 35 client accounts, ranging from small business owners to large enterprises, ensuring measurable growth in search rankings, traffic, and conversions.
• Conduct in-depth on-page optimization, including keyword research, metadata enhancement, internal linking strategies, and content structuring to improve website performance and user experience.
• Develop high-quality, SEO-optimized content in collaboration with content teams, ensuring alignment with brand voice, audience intent, and best SEO practices.
• Optimize Google Business Profile (GBP) listings, including category selection, keyword-rich descriptions, review management, and local citation building to enhance local search visibility.
• Perform technical SEO audits and implement solutions to address site performance issues, indexability, crawlability, and mobile-friendliness, utilizing tools like Google Search Console, Screaming Frog, and SEMrush.
• Monitor and analyze website performance using Google Analytics, Google Search Console, and third-party SEO tools, providing clients with actionable insights and data-driven recommendations.
• Execute link-building and off-page SEO strategies, including guest posting, local citations, and outreach campaigns to strengthen domain authority and organic reach.

• Conduct comprehensive website evaluations and develop strategic proposals to enhance online visibility and search engine performance.
• Perform in-depth keyword research and competitive analysis to identify growth opportunities and improve organic search rankings.
• Develop and execute content strategies, including planning, structuring, and optimizing WordPress articles to maximize customer engagement and brand authority.
• Manage and maintain WordPress blog entries, ensuring high-quality, SEO-optimized content that aligns with industry best practices and audience interests.
• Implement on-page and technical SEO improvements to enhance website performance, user experience, and search engine indexing.
• Monitor and analyze website analytics, SEO metrics, and user behavior to refine strategies and improve overall digital marketing effectiveness.
• Successfully improved the organization's search engine ranking from the second page to the second position on the SERP between October 2022 and March 2023.

• Conducted comprehensive website assessments and developed strategic SEO proposals to enhance online visibility and lead generation.
• Performed in-depth keyword research and competitive analysis to identify high-ranking opportunities and optimize website content for search engines.
• Developed and executed a content strategy, including blog posts and Google My Business (GMB) updates, to improve customer engagement and local search rankings.
• Managed and optimized WordPress blog content to ensure relevance, readability, and SEO effectiveness.
• Published and scheduled Google My Business posts to increase customer interaction, drive traffic, and improve brand visibility.
• Implemented on-page and off-page SEO strategies, including meta optimization, link-building, and technical SEO improvements.
• Successfully elevated the company’s Google search ranking from 10th to 1st position within a span of three months through data-driven SEO tactics and continuous performance monitoring.
• Monitored website analytics, tracked SEO performance, and provided data-driven insights to refine marketing strategies.

• Conducted comprehensive website audits to identify technical and on-page SEO improvements, ensuring optimal site performance and search engine visibility.
• Developed SEO-focused proposals with strategic recommendations for enhancing website structure, keyword targeting, and content optimization.
• Performed in-depth keyword research and competitor analysis to identify market trends and opportunities, refining the company's digital strategy for better ranking and engagement.
• Created and managed a content marketing strategy, including blog planning and execution, to improve organic traffic and customer engagement.
• Oversaw Google My Business (GMB) profile optimization, including regular publishing of updates and posts to enhance local search visibility and customer engagement.
• Managed and published SEO-friendly blog content on WordPress, ensuring alignment with best practices for readability, keyword optimization, and audience relevance.
• Coordinated the team content calendar, aligning marketing efforts with business goals and ensuring timely execution of digital marketing initiatives.
• Successfully improved the company’s search engine ranking from eighth to first place within three months, increasing website traffic and attracting their target customers.

• Collaborated with a teammate to design and generate a collection of 1,000 unique NFT artworks for an international client.
• Utilized digital illustration and generative art techniques to create high-quality, collectible assets.
• Managed the end-to-end NFT creation process, from concept development and asset generation to metadata organization.
• Listed and marketed the NFT collection on OpenSea, ensuring proper auction setup and visibility.
• Engaged in client communication and project management, meeting deadlines and delivering according to client specifications.
• Navigated the blockchain and NFT ecosystem, ensuring seamless minting, pricing strategies, and sales execution.
• Received the opportunity through Twitter networking, highlighting expertise in community engagement and self-promotion in the Web3 space.

• In charge in the monitoring of the daily spool erection status.
• Monitoring of the daily delivery of spool and random/straight pipes and preparation of gate pass for workable spools to be delivered to the jobsite.
• Track and update the daily report of hauling, rigging, fit-up and full welding of pipe spools.
• Analyze and interpret piping isometric drawings to be able to determine and locate the field joints and connections in a pipe run i.e. reducer, tee, elbow, flanges and valves.
• Gather daily accomplishment report from the jobsite to be updated on a daily basis.
• Coordinates issues and concerns with other team members and other groups for the overall reporting of piping erection progress in daily, weekly and monthly basis.
• Performs other duties as instructed by the superior. Projects Worked

• Observe and familiarize the workflow for every department under project-based activities.
• Uphold knowledge in reading and analyzing AFC piping isometrics and structural drawings
• Familiarizing in welding processes, structural fabrication and assembly, piping works, painting and quality control. • Familiarize in concepts of Project Controls and Planning.
• Perform and conduct time and motion studies to get actual man-hours and consumables in structural, vessels and piping works based on real time activities.
• Observe and key-in problems encountered in the fabrication that cause delays.  Uphold knowledge in the health and safety policies and procedures.
• Monitors daily progress (Quantity Surveying) of in-house projects in the yard and coordinates necessary concerns to the other departments.
• Performs other duties and responsibilities as instructed by the superior. 

• Preparation and implementation of the HVAC system installation procedures and work instructions
• Resource requirements monitoring (manpower, equipment, consumables and materials) for HVAC installation works.
• Coordinates HVAC issues and concerns to all involved/affected discipline, departments, client and subcontractors.
• Prepares Material Approval Requests and Technical Bid Evaluation reports for HVAC materials and equipment as per approved client IFC drawings and project specifications.
• Liaise with Procurement and material expediting team to carryout necessary follow-ups with vendors / suppliers / sub-contractors for timely execution / delivery of the ordered materials and equipment.
• Attends/presides project coordination meetings to discuss progress and resolve problems.
• Preparation of work plan, daily job cards, progress reports and look-ahead schedules as required by Client.
• Ensure that all HVAC site activities are conducted under controlled conditions as per shop drawings, method statements, specifications and work plan.
• Prepares and submits Site Queries to client for specification review, clarifications, site installation concerns, deviations and modification proposals.
• Daily reporting on resources, materials, consumables, equipment and man-hours used for the execution of site instructions, site query correspondences and modification instructed by the client needed for variation/change orders documentation.
• Conducts site inspections / walk-downs for QA/QC compliance of duct works, refrigerant piping installation, insulation and cladding, and HVAC equipment installation such as AHUs, ACCU, Chemical Filter Units, Electric Duct heaters, Dampers and Exhaust Fans as per approved Inspection and Test Plan and project ITRs (Inspection and Test Record).
• Coordinates with HVAC vendor and sub-contractor on the needed actions to execute on the HVAC system and equipment to close and rectify punch items raised during QC inspections and walk-downs.
• Attends and witness factory acceptance test (abroad) to ensure HVAC equipment and accessories are complying with approved technical data sheets and general arrangement drawings as per approved Inspection and Test Plan.
• Close out of site instructions and site queries through site inspection and documentation.
• Assigned as objective champion in Right First-Time program requirement of the client, review and closeout of lessons learned from client previous projects, presides RFT toolbox talks and conducts site walkthroughs to assess project compliance of each discipline areas.
• Maintain good client relationship at all times.

• Responsible for implementation and monitoring of all mechanical works (MEPFS) based on approved construction plan, specifications, work methodology and safety procedures.
• Interpretation of construction drawings, review contract documents and approved specifications and applicable standards prior to job execution.
• Develops project objectives by reviewing project proposals, specification and plans; conferring with management.
• Determines project responsibilities by identifying project phases and elements; assigning workforce to phases and elements; reviewing bids and quotation from sub-contractors and suppliers.
• Estimate and prepare material take-off and assign resources (manpower, materials, consumables, tools & equipment) required to execute mechanical related works.
• Determines project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.
• Conducts toolbox talks to discuss daily activities, quality and safety in every phases of the project.
• Ensures high quality workmanship and operation by designing and conducting tests and inspection as per client or project specification or applicable local regulation and standard.
• Liaise with suppliers, subcontractors and client for any job-related concerns. Manage and provide engineering and technical support to mechanical groups on site.
• Determines project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements.
• Support field in expediting schedule, completion of field paperwork, expediting materials and equipment delivery.
• Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.
• Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
• Prepares work method statement and procedure for organized and safe execution of work. Projects Accomplished

• Responsible for the design and preparation of all mechanical, ventilation, air-conditioning and fire protection drawings using CAD software and verification of submitted construction plans by vendor/contractor for site implementation. 
• erforms HVAC design calculations (heat load calculation, ductwork and equipment sizing) using manual and software-aided approach (Carrier HAP, E20) following international standards (ASHRAE, SMACNA, etc.) to provide complete mechanical design.
• Review of project specifications, standards and local building design guidelines and regulations prior to mechanical and fire protection design execution.  Conduct project surveys on site by collecting necessary information and site condition assessment needed for design.
• Prepare estimates and material take-off needed for quotations and bidding process.
• Oversee all onsite and offsite constructions to monitor compliance with building and safety regulations.
• Oversee and manage mechanical aspects of the projects from design, construction, completion and hand-over.
• Oversee the installation of Samsung Experience Store/Customer Service Mechanical Systems
• Liaises with Account Managers, clients, architectural designers, contractors and building admin to ensure projects are within timelines, guidelines, quality standards and budget.
• Review quotations and costings submitted by vendors/contractors based on submitted mechanical plans.
• Maintenance check-ups for Samsung Experience Store/Customer Service. Conducts constant site inspections before and after construction while facilitating the tests conducted by building admin for acceptance with building admin and summarizes punch lists and resolutions report.
• Prepare site inspection and completion reports and organize paper works for proper project documentation.
• Submit status update on all projects handled on a weekly basis. 

• Manages team and making sure everyone is doing their task and all channels of communication are manned.
• Responsible for Shipping Issues, making sure that customers with issues on their packages are being contacted and resolutions are provided accordingly.
• Also responsible for Escalations for Shipping Dept.
• Manages Shift/Task Schedules for my agents.
• Conducts weekly team meeting and coaching for the team.

• Manage welcome preparation for New Hires. Doing reach out by sending them text messages and welcome emails before their start date. Making sure all inquiries
• about the company are answered.
• In charge of gifting's for employees that reached their 90 days and anniversaries.
• In charge of sending perks to boost the morale of the employees.
• Handles Culture and Experience making sure that all remote and in person employees are connected with each other and have fun environment at work.

• Responsible for finding leads for Skip Tracers
• Adding and updating potential customer's information in Podio
• Did a part time cold calling to look for customers willing to sell their properties.
• Post Ad on Craiglist
• Suppressing Dead List in Podio

• Responsible for answering questions from students about the course the have enrolled in.
• Also assisted students with setting up the online courses and giving them access.
• Includes upselling of the product.

• Responsible for training new hires on product training hires and making sure that they are ready for the task at hand.
• Handles trainees during nesting period and occasionally helps in assisting tenure team in operations and evaluate calls.
• We are also conducting upskills training for product updates with our specialist inside the production area.
• When we don’t have training classes, our role is switched to being Team Leads that helps monitor the agents progress and manage the team stats, making sure that they pass their metrics and help them achieve it if they don’t.
• We are responsible for coaching agents by providing immediate feedback and huddling on critical issues. tenure team in operations and evaluate calls

• We are responsible on calling our customers to remind them of their arrangements and make sure that promise to pay are kept
   

• I worked as a Customer Service Representative for a credit card company, in which we took care of customers’ billing concerns, disputes, account updates and other related concerns that the cardholder may have on their account

• I work as a Mobile Customer Care Consultant for Small and Medium Business Customers in Australia. We assist customers with billing enquiries, bill disputes, minor troubleshooting for handsets and a lot more that has to do with their mobiles.

• I worked as a Customer Service Representative for a credit card account, in which we take care of customers’ billing concerns and other types of requests for their account

• I worked as a Customer Service Representative for MCI, which is a telephone company. We also handle billing concerns and other related inquiries for our customer

• WordPress Site Management - Designing and managing the website back-end including database and server integration. Generating WordPress themes and plugins. Conducting website performance tests. Troubleshooting content issues
• SEO Management - take the lead of the development and implementation of SEO strategies to expand the online presence. Handled content planning, social media engagement, web analytics, and keyword strategy.
• Lead Generation - tasks to provide sales and marketing support in building a pipeline of leads to meet business plans, quotas, and company objectives. Responsible for generating leads through Linkedin, CrunchBase and other lead-generation apps.
• Social Media Management - overseeing a company's interactions with the public by implementing social media platforms' content strategies. Duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.
• Graphic Design -Conceptualizing visuals based on requirements, Creating images and layouts by hand or using design software, Testing graphics across various media. Develop illustrations, logos, and other designs using the software. Equipped with Adobe Photoshop and Canva.

• Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.
• Has great understanding of product development and supply chain; from production to purchasing
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
• Provide support in other areas Customer Service regarding order processing, completion and other status.
• Serve as a liaison from client to customer, to logistics or 3PL
• Background with system like Shipstation, BigCommerce, Easyship, Shopify, Inventory Planner, Floship, Auspost
• Monitor changes in product sales, fulfillment and status of order through WooCommerce plugin.
• Exp with Shopify,Amazon set-up, Product Design,marketing and customer service

• M&A - responsible for overseeing mergers and acquisitions from the initial contact all the way to the finalization of the transaction for APAC Companies
• Perform great customer support by helping clients throughout their journey from prequalification to post-funding support for the funding service side.
• Digital marketing (Facebook Ads, Google Ads, Wordpress set up and maintenance)
• Market research – research, compile and analyze data products and market conditions to identify potential new markets and opportunities
• Lead Generation for assigned markets and opportunities

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales and other factors
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Monitor ROI and KPIs
• Stay up-to-date with digital media developments
• Design digital media campaigns, automation aligned with business goals
• Maintaining our social media presence across all digital channels. Measuring and reporting on the performance of all digital marketing campaigns

Customer Account Status Updates: 

• Update the status of orders in Woo-Commerce, enabling customers to access their order information in the MY ACCOUNT section. 
• Handle various order types, including Official Merchandise, MY CUSTOM, and Wholesale orders, classed as 'made-to-order' products produced before shipping through our freight forwarding partners.
• Prioritize 'made-to-order' products and notify the production and shipping manager of Retail items for processing in cases of mixed orders. 

New Order Entry: 

• Efficiently enter Official Merchandise and MY CUSTOM orders into our production program, ShopVox. 
• Notify the production and shipping manager through the notes section for seamless order processing. 
• Ensure all order details are correctly entered to avoid delays and inaccuracies. 

Order Tracking and Confirmation: 

• Obtain tracking information from couriers and promptly update customer orders within Woo-Commerce.
• Ensure accurate and timely delivery confirmation for all customer orders. 

Order Completion: 

• Mark orders as complete in Woo-Commerce once they are safely delivered and confirmed for all customers. 

Customer Reviews: 

• Send out customer review forms and collect all reviews into an internal document for potential sharing on social media or the website. 
• Collaborate with the marketing team to highlight positive customer reviews and enhance our brand reputation. 

Website Ordering: 

• Create and maintain customer categories and products in WordPress to facilitate future order placements. 

Customer Database: 

• Regularly update customer contact information across HubSpot,  Woo-Commerce, and ShopVox to ensure accuracy and effective communication.

• Human Resources Management:
  • Manages the onboarding process for new hires in Information Technology and Business Development roles.
  • Tracks documentation requirements for compliance with each role.
  • Drafts Standard Operating Procedures (SOPs) for clients in the recruitment industry, creating a single reference guide for employees. 
  • Processes weekly payroll for client contractors assigned to client stakeholders.
  • Reviews and revises candidate resumes to ensure they align with the company's SOPs and follow the correct resume format.
  • Plans employee engagement activities for client contractors. Ensures that all employees are "fit for duty," adequately trained, and capable of performing their assigned tasks.
• Marketing:
  • Curated engaging content for Human Resources clients, driving brand awareness and establishing thought leadership on LinkedIn through strategic planning and scheduling.
  • Developed comprehensive marketing plans, focusing on optimizing client's digital presence to drive business growth.
  • Executed a successful lead generation campaign for a fitness industry client, generating 10,000 qualified leads and converting 30% into sales calls through targeted pitching strategies.
  • Crafted and executed effective email marketing campaigns using Klaviyo and MailChimp for clients in the real estate and cosmetic industries. Ensured that each campaign aligned with the client's brand messaging and promotional goals. Additionally, managed client contacts, tracking bounce and click-through rates, subscribers, and unsubscribes. •
  • Provided efficient website maintenance for clients, handling minimal edits and updates on WordPress and Shopify platforms.
  • Manages the social media accounts of clients from the cosmetics industry creating engaging content to increase brand awareness.
  • Drives brand awareness and engagement through strategic digital design, creating impactful brochures, posters, and digital ad campaigns aligned with brand goals and content timelines.
  • Developed engaging online ads that drive brand visibility and nurture potential customers into leads.
• Business Development
  • Created multiple PowerPoint presentations for clients in the Human Resources
  • Organizational Design industry ensuring that the presentations met the qualifications of the stakeholders and the target audience. 
  • Crafted an organizational development plan based on the challenges of the client’s stakeholders with challenges in the organization specifically in the human resources department.
  • Collaboration with the client on how to strategize process improvements for the stakeholder’s company.
• Admin Assistance
  • Prioritizes and manages client emails and calendars, ensuring timely response to high-importance tasks.
  • Schedules consultations, seamlessly matching client and staff availability.
  • Handles company invoices and expenses, maintaining accurate records and ensuring smooth financial operations.
  • Systematically organizes company documents and reports, facilitating efficient information retrieval and analysis

• Oversaw Wyeth Nutrition Philippines and Nestle Infant Nutrition brands, leading a team of nutritionist-dietitians. Responsibilities included managing end-to-end complaints and conducting outbound nutrition counseling, with a focus on Milk Code-covered brands.
• Conducted competency analysis to identify training needs for team members, fostering their professional development.
• Effectively resolved customer complaints received through social media, face-to-face interactions, and emails, upholding brand reputation.
• Developed a streamlined process for retrieving and replacing defective products, ensuring customer satisfaction.
• Managed escalated complaints related to products, services, and promotions, demonstrating expertise in customer service.
• Monitored complaints volume, promptly notifying stakeholders and the brand team of critical issues.
• Crafted outbound call scripts for nutrition counseling projects, raising brand awareness while addressing consumer needs.
• Developed outbound call scripts for various campaigns, ensuring clear and consistent brand messaging.
• Established a workflow for outbound calls, optimizing team performance and campaign effectiveness.

• Proactively manage and retain an existing customer base by fostering strong relationships and ensuring contract renewals.
• Implement strategic retention activities by planning and executing initiatives in advance, minimizing customer churn, and maximizing customer lifetime value.
• Identify and seize upsell opportunities by analyzing customer needs and presenting compelling value-added solutions, expanding customer relationships, and driving revenue growth.
• Convert forecasted pipeline into sales by engaging with customers, understanding their pain points, and tailoring solutions that align with their business goals.
• Engage in ongoing customer interactions to verify user experience, identify potential issues, and address them proactively, ensuring customer satisfaction and loyalty.
• Drive customer-centric conversations based on a mutual understanding of their needs and challenges, presenting value-driven proposals that address their specific requirements.
• Collaborate effectively with cross-functional teams to extend the positive customer experience, ensuring seamless interactions and fostering long-term partnerships.
• Schedule and conduct regular customer health checks and business goal alignment meetings to maintain open communication, track progress, and identify areas for improvement

• Analysis of call capacity and total leads generated to achieve 100% coverage of total calls transferred per month.
• Assess the need for additional workforce headcount to meet target KPI on-call coverage.
• Forecast of new user sales based on current headcount, call capacity, and valid leads.
• Conduct call quality audits to CRM agents for the proper delivery of spiels.
• Report calls results and sales conversion to the product managers and recommend CRM marketing plans to maintain and improve new user sales.
• Analyze CRM Marketing Funnel and report to product managers to discuss recommendations.
• Conduct coaching of CRM agents based on performance, productivity, and team concerns.
• Create business process flow from lead generations, outbound calls, dispatch of free items, and promotions.
• Coordination with logistics agencies to facilitate the sending of samples and other premium items to consumers. Sales:
• Promotes customer retention the customers by proactively assessing and understanding their concerns and working with them to solve the concerns.
• Exceeded monthly sales target, call engagement, and repeat user KPI.
• Analysis of customer survey results to identify the effective promotions to implement that will increase repeat sales.

• Enters orders into the system according to individual order characteristic requirements.
• Manages electronic orders by auditing orders for completion and accuracy.
• Fulfill customer requests for information and resolution of issues or sales input within the defined SLA via email.
• Conducts basic, moderate, and complex levels of research aimed at resolving problems, presenting. solutions, and providing status updates for customers, managers, and more senior-level sales representatives.
• Managing Cisco Meraki’s documentations, SKU Management issues, and corrections
• Researches and provides quoting information by utilizing internal tools.
• Assist licensing and sales team with administrative duties as assigned.

• Proactively make outbound calls to leads and potential clients as, while meticulously maintaining comprehensive records of lead interactions and outcomes.
• Manage and update the client’s CRM and other systems, including database & user management, customization, and automations.
• Manage and process Docusign requests for a variety of contracts and agreements, ensuring prompt and precise completion of all documentation procedures.
• Manage the client’s calendar, schedule appointments, and coordinate meetings, prepare and update confidential files, records, databases, and documents.

• Reduced customer’s complaints by 30% through following proper technical procedure
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more

• Assist clients with their billing inquiries, adding service to their account and troubleshooting their comcast devices.
• Keeping records of customer interactions, transactions, comments, and complaints

• Contributed to a 30% sales increase in 2017 by improving lead-generation and sales-tracking methods. 
• Provide detailed description of product specification to help customers select products that better meet their needs

• Efficiently schedule appointments for customers in need of locksmith services, ensuring prompt assistance and satisfaction.
• Coordinate and dispatch technicians to designated areas, optimizing response times and service coverage.
• Maintain accurate records by updating CRM systems and Google Sheets as necessary, enhancing organizational efficiency and data integrity.
• Facilitate the onboarding process by training new staff members, ensuring they are equipped with the necessary skills to excel in their roles.

• Handling customer calls related to order follow-ups, incorrect orders, and missing items.
• Managing calls from restaurant partners regarding courier assignments, unavailable items, ownership changes, etc.
• Addressing courier calls about customers not being present, fake orders, and abusive customers.

• Assisting customers with managing their Netflix accounts, including tasks such as signing up, logging in, resetting passwords, updating payment information, and changing email addresses. Promptly resolving any issues they encounter and guiding them through troubleshooting steps.

• We utilize ISET to access member policies and Genesys for softphone communications with our members.
• Our goal is to provide accurate information promptly and offer free programs and services to eligible members with different plans, such as PPO and EPO.
• This includes benefits like free flu shots and annual wellness exams for all members with a medical plan.
• Additionally, we provide cost estimates for initial office visits to doctors or specialists

•  Introduce products and services, create customer online account and set up orders, services. Monitor shipments and returns
• Follow-up call to existing customer and offer upgrades Converting warm leads to sale Cold calling to convert into warm leads

• Coordinate with store for customers pick-up, repair or installations.
• Explain comcast indirect stores features and benefits, explain incentives and promotions.
• Contacts business and introduce comcast indirect channel program. - CSR/SME Escalation Team .
• Expalain package movement for UPS customer. Initiate investigation for Missing or lost package.
• Follow up with customer via call or email.
• Communicating back and forth to the clients, shippers for business accounts. Enters ticket for refund or returns

• Worked as Sales Representative (voice and non-voice  via, email, or live chat platform.
• Introduce products and services, create customer online account and set up orders, services.
• Monitor shipments and returns Follow-up call to existing customer and offer upgrades
• Converting warm leads to sale
• Cold calling to convert into warm leads

• Introduce products and services for business establishments and non-business clients.
• Create trial accounts for Vitamins and suppliments, and eventually for a monthly subcription.
• Cold calling, lead verification. Process shipments, refunds and return.

• Understanding Painting products and processes.
• Communicate with customers who had visited the website for calculation/estimate via phone,email or SMS.
• Provide an initial quoation based on the forms submitted. Arranged an on-site visit.
• Organized on-site visit- choosing the right painters for the right job. Creating and sending invoiced to the customers and painters.
• Cold calling Painting companies. - Collaborate wit Interstate companies.
• Cold calling and Onboarding painters.
• Explain company protocol and helping them complete the on-boarding documents before assigning to a job. Social media management.
• Creating ads,updating Facebook and Instagram page using canva.
• Data mining and cold calling Painting companies and Industries that need maintenance, ex. Facility Managements, Stratas, Insurance companies etc.

• Property Management - Airbnb, Booking.com & VRBO
• Customer Service Relation
• Chat Support
• Email Management
• Calendar Management
• Data Management
• Resolution Cases
• Review Management for all booking platforms (Airnnb, Vrbo, Booking.com)
• Cleaning Quality Control and Housekeeping Reminder
• Assigning and working on Task

• Training new team members
• Refresher Training to present team members
• Manage day-to-day operations within team members
• Assigning tasks to the proper team members.
• Motivating the team to achieve goals.
• Communicate clear instructions to the team members
• Monitor every team member progress
• Perform performance reviews of the team members.
• Resolve conflict where possible and when they arise
• Develop team strengths and help them to improve where needed.
• Collaborate with internal teams, such as clients, managers, and operations, to align product listings with business objectives and customer needs.

• Reservation Inquiries
• Cancellation Requests
• On going trip issues such as cleanliness, accuracy, and communications issue
• Refunds Request and Processes 
• Rebooking Request

•  Appointment Setting
•  Answering Inquiries regarding services offered
• Coordinating with HMO
• Taking Supervisory Calls

• Verifying Sales
• Confirming with customers if they agreed with the service that they signed up for
• Confirming with customers if they understood the terms and conditions

• Generating Leads for Copier Machine Users
• Email Blasting
• Cold Calling
• Billing and Contracts
• Answering Client calls
• Managing Quickbooks

• Creating Monthly Income Statement
• Creating Weekly Reports of Collectors
• Auditing
• Data Entry
• Email Management

• Conducted daily Audit of Cage (Fill Bank, Main Bank, Marker Bank, Windows and vault activities), Slot, Table Game, Rolling Program transactions in accordance with Audit Policy and Checklist
• Tracked all transactions and documentation related to Premium Players and Junket programs in accordance with the Agreement. Ensured gaming regulations issued by the PAGCOR are adequately addressed by standard operating procedures. Handled Soft count audit in count room & physical Hotel Inventory.

• Handled recording of Cash Advance Liquidation/Reimbursement, Travel Report in accordance with the matrix & checking of entries.
• Handled vendor database and foreign exchange rate database in the ERP/accounting system including creation upon requests of A/P and Purchasing department (Fidelio) Prepared monthly bank, book reconciliations and petty cash.
• Local or foreign currency cash reconciliations Reconciled Physical asset Inventory to tracking report of assets assigned to sites after the Physical inventory count. Analyzed invoices/documents for correct coding,
• Vendor creation and maintenance. Handled income and expense analysis.
• Created monthly journal entries to account for various expenses for multiple departments to maintain compliance. Performed all assigned journal entries general ledger including subledgers and related supporting schedules.
• Timely and accurate processing of all financial data, monthly closing of the general ledger and accurate processing of all financial information’s.
• Collaborating with internal departments to gather, analyze, and interpret relevant financial information Provided support on external audits and reviews by providing period fluctuation analysis, supporting schedules, accounts reconciliation, and working with external auditors as required
• Preparation of Statutory reports such as filling and taxes remittance, alphalist.

• Enter financial transactions into the accounting system and ensure proper documentation.
• Maintain accurate and organized financial records including accounts payable and accounts receivable.
• Reconcile and monitor various general ledger accounts Process invoices, track payments, and ensure timely follow-ups on outstanding accounts.
• Assist in monitoring and controlling expenses, helping us stay within budgetary guidelines.

• Process and manage employee payroll ensuring accuracy
• Assist with resolving payroll-related inquiries and issues

• Provides accounting service to various client from UAE, UK, USA
• Assist the Financial Controller and CFO in various accounting task
• Prepare journal entries, trial balances Contribute to the month-end and year-end closing processes.

• Perform regular bank reconciliations to ensure accurate and up-to-date financial information.
• Reconcile monthly credit card statements to ensure accuracy.
• Identify and resolve discrepancies and outstanding items.

• Informing clients or employers on the tax preparation process Inputting data from financial records into tax return software or databases Prepare necessary paperwork for tax payments and returns Assist in Preparation & file VAT returns/refunds in a timely manner via EmaraTax Understanding implementation of policies, internal controls, and processes to ensure compliance with UAE tax provisions. Renewing & maintaining the Designated Zone certificate for Excise tax, while ensuring following of procedures set out by FTA for Designated Zones.

•  Assist in the preparation of financial statements, schedules, and reports for internal and external stakeholder and clients. Analyse financial data and provide insights to support decision-making processes

• Ensure adherence to accounting principles, regulatory requirements, and company policies. Provide support during internal and external audits as needed

• Analyze data and discover opportunities for process improvement using financial tools and systems.
• Collaborate with cross-functional teams to implement improvements and optimize financial workflows.

• Support general administrative tasks, collaborating with our team to manage emails, schedules, teamwork, and calendars.
• Assist in preparation of minutes of meeting Assist CFO and general manager in identifying the differences of MOA and Shareholder's agreement

• Conducting Customer Support via the ticketing system and a live chat to customer queries, complaints, and identification approval processes for our world-class BIB cryptocurrency exchange platform.
• Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.

• Performing Know Your Customer (KYC) checks on existing customers to fulfill AML regulatory requirements in multiple jurisdictions.
• Reviewing new customer accounts and verifying their identities prior approval.
• Significant experience in setting and fronting the agenda for auditing programs, risk tolerance, regulatory compliance and/or operations functions review, in a technology or service industry.

• Responsible for executing activities related to crypto assets via Backstage Management System Tracking and processing the status of system deposit and withdrawal transactions.
• Investigate and resolve discrepancies in wallet balances to ensue funds are accounted for Preparing related crypto assets reports for management reporting.
• Knowledgeable and continues learning in blockchain technology, NFT'S, Web3, Metaverse and BIB upcoming events.

• Call Handling. Resolves product or service problems by accurately understanding the customer's issue. 
• Discuss bill related concerns. 
• Answer product and/or service questions or concerns. 
• Troubleshoot technical issues using all available tools. 
• Escalate to appropriate departments to expedite resolution of customer's issue.
• Provide exceptional customer service experience.

• Call Handling. Resolves product or service problems by accurately understanding the customer’s issue.
• Discuss bill related concerns.
• Answer product and/or service questions or concerns.
• Troubleshoot technical issues using all available tools.
• Escalate to appropriate departments to expedite resolution of customer’s issue.
• Provide exceptional customer service experience.

• Outbound Call Handling. 
• Calling customers who did not receive matches from lenders and offering Credit Repair. 
• Answer product and questions or concerns. 
• Provide exceptional customer service experience.

• Negotiating offers with the sellers.
• Taking email, chat, text and call.
• Managing scheduled Pick Up on the vehicle that they agreed on the amount that we offered them..
• Develops a system to evaluate vendor quotation that uses appropriate negotiation and purchasing techniques to ensure quality, price, delivery and service.

• Taking Customers Order
• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
• Reminding the manager/executive of important task and deadlines.
• Answer product and questions or concerns.
• Provide exceptional customer service experience.

• Acting as a first point of contact, dealing with correspondence and phone calls.
• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
• Reminding the manager/executive of important task and deadlines.
• Attending to all of the Executives meeting and listing/notating all important information about the topic/s.