Hire a Remote IT Administrator and Build your Capability

Windows Admins, Linux Engineers, Cloud Infrastructure Specialists & Network Admins
— Fully managed, offshore IT talent that keeps your systems running 24/7.

Why Hire a Remote IT Systems Administrator?

Scale your IT capability without the overhead of a local hire.

Trained in Windows Server, Linux (RHEL/Ubuntu), Active Directory, Microsoft 365, Azure, VMware & Power Shell
Skilled in cloud infrastructure management, network administration, and endpoint security hardening
Experts in backup & disaster recovery, patch management, and hybrid identity (Azure AD / Entra ID)
Organisations report 40–60% reduction in IT downtime after deploying a dedicated remote sysadmin
Save up to 70% compared to hiring a local IT Administrator in Australia or the US

What You Get with Remote Staff

A dedicated IT professional, fully supported by our team.

5+ years' hands-on experience in enterprise systems administration and IT infrastructure
Deep knowledge of server administration, cloud platforms, and cybersecurity fundamentals
English-speaking, results-driven professionals aligned to your time zone and business hours
Dedicated account management & replacement guarantee — we stand behind every placement
Transparent all-inclusive rates — easy onboarding, no hidden fees, no surprises

Hire a Remote IT Administrator and Build Your Capability

Windows Admins, Linux Engineers, Cloud Infrastructure Specialists & Network Admins —
Offshore IT professionals who scale with your business.

How We Source & Onboard Your IT Admin

From brief to onboarded — usually within 1–2 weeks.

Define Your Needs

Tell us your tech stack, team structure, and IT priorities. We build a role brief matched to your environment.

Match & Screen

We present pre-vetted IT Administrators with verified skills in your platforms — Windows, Linux, Azure, VMware, and more.

Interview & Select

Meet shortlisted candidates, run a technical assessment, and choose the best fit. You stay in control of the final decision.

Onboard & Perform

Your admin starts within days. We provide ongoing HR, payroll, and account support so you can focus on your business.

Everything done remotely — no relocation, no office space, no overhead.

Real Results from Real Clients

Businesses across Australia trust Remote Staff to keep their IT running.

Our remote IT Admin had our Azure AD migration wrapped up in three weeks — no downtime, no drama. The whole server estate is now patched and monitored automatically. Best hiring decision we’ve made this year.

Michael R.

Operations Director,
Financial Services Firm — NSW

We were paying $120K locally for IT support that was always reactive. Our Remote Staff sysadmin costs a fraction of that, monitors our systems 24/7, and has cut our incident response time by over 60%.

Sarah C.

CEO,
Healthcare Technology Company — VIC

See What Our IT Admins Deliver

Want to see the kind of work our specialists produce?
Here's a real example.

Featured Specialist:

Hybrid Cloud Migration & IT
Automation — Manufacturing Sector

Jose M., a Remote Staff IT Systems Administrator with 7 years of experience, led a full hybrid infrastructure overhaul for a 200-seat manufacturing company. He migrated 100% of on-prem workloads to Azure, implemented automated patch management that reduced manual effort by 85%, and configured a zero-trust endpoint security framework that cut security incidents by 72% in the first quarter. All delivered remotely at a cost 65% lower than equivalent local hires.

See What Our IT Admins Deliver

Want to see the kind of work our specialists produce?
Here's a real example.

Featured Specialist:

Hybrid Cloud Migration & IT
Automation — Manufacturing Sector

Explore Our IT Administrator Talent

Pre-vetted specialists ready to join your team.

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $12.54/hr

Bryan

Candidate ID: 564145

Systems Networking and Administration System Administrators Server Administrators Network Administrators

ADVANCED

Windows Azure, Microsoft Active Directory, Windows Administration, Windows Server Administration...

INTERMEDIATE

MySQL, Microsoft SQL Server...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 12.54 per hour or $USD 2174.06 per month

Remote Staff Recruiter Comments

Bryan has been working in the IT industry for more than 17 years.
He has worked as Systems and Network Engineer for Managed Service Providers for US clients and healthcare facility based in Singapore
He is mainly working on Level 2.5 cases related to Microsoft Azure and data security since Level 3 supports are for onsite.
He also followed ITIL and has working knowledge with Change Management
His technical skills include:
- Software Skills:
  - Windows Server management, security and updates patching (Application, File, SQL, Cluster, Web, Parse, Build, etc.)
  - VMware vSphere
  - Datto, Axient backups
  - Veeam
  - Azure AD, InTune, MS365
  - Citrix, ASG-Remote Desktop, RDP
  - JAMS: Mediation, Arbitration and ADR Services
  - CRM Systems
  - Ticketing Systems/MSP Tools (N-Central, N-able, RMM, SolarWinds, ConnectWise, ServiceNow, Remedy)
  - Strong knowledge in Active Directory including GPO / GPP processing.
  - Microsoft Exchange: Administration, Creation, Modification and Deletion
  - Internet Information Services (IIS)
  - MS SQL / MYSQL Database and scripting
  - Power shell
- Hardware Skills:
  - PC/Server troubleshooting, repair, and preventive maintenance.
  - Fundamental Networking and TCP/IP Knowledge
  - Troubleshoot supported modems, routers, and switches.
  - Servers and Network Printer Set up.
He can start ASAP and prefers full-time arrangement

Employment History

Customer Service Advisor

Industry:

Computer / Information Technology (Hardware)

Employment Period:

June 2007 to June 2008 (12 Months)

Duties and Responsibilities:

Handles technical issues of U.S. customer's Creative products via phone support and email and pushing sales to every customer. Participated as a front liner during Road shows and IT shows.

Operations Engineer IT Support Engineer

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2008 to March 2010 (19 Months)

Duties and Responsibilities:

Handle customer support enquiries via phone / email / support ticketing system. Response to support requests - Phone / Email / Support Ticketing System - within targeted time frame and resolve support requests with best possible solution(s).
Attending to data center customers and provide Data Center maintenance.
Setting up of servers (Windows 2003/2008, Linux Centos, FTP) as we as Windows clustering. Planning, Setup, Installation, Reinstallation, Migration, Maintain and Rectify server issues.
Network (LAN/WAN/VPN): Deploying and configuring network solutions such as CISCO routers and switches.
Server/network monitoring (Planning, Setup, Maintain and Rectify network issues).
Setup and maintenance of hosting accounts, web servers, MS Exchange (2003/2007) email and mobile email setup.
PC setup, configuration, and maintenance: Windows (XP, Vista), Linux Centos.
Perform after office hours provisioning and 1st level technical support.
Involve in new order process - such as setting up new hosting accounts, and new servers.
Active Directory Administration and Microsoft Exchange accounts Administration.
Monitor network stability, involve in planning, setup, maintenance and rectify network problem.
Assist to Sales to provide after-sales support.
Assist to attend to basic sales inquiry when sales representative is not available.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2005 to January 2007 (22 Months)

Duties and Responsibilities:

Handled 1st level phone support and email response for American clients' satellite service.
Provided technical support to American Customers, including equipment troubleshooting, installment and activation. Provided marketing information to customers and handled general queries.

Desktop Support Engineer IT Systems Security Administrator

Industry:

Banking / Financial Services

Employment Period:

April 2010 to November 2011 (19 Months)

Duties and Responsibilities:

Provide full support to RBS users with issues from all in-house applications (AS400, Kondor+, etc.), Windows OS (XP) administration, as well as Microsoft Office 2003/2007/2010, SharePoint etc.
Provide trade floor desktop support for applications/systems such as Reuters3000Xtra, RMDS, Bloomberg, Bloomberg Anywhere, etc.
MS Exchange (2003), Outlook, and Lotus Notes (client and domino) email and mobile (Blackberry) setup, configuration, and maintenance.
Provide PC upgrade and Desktop Support Services to the RBS Infrastructure Integration Program. Build office PC/Laptop using existing corporate build processes.
Provide immediate personal L2/L3 support to front-office users. Provide desk-side assistance to back-office users.
Utilize Active Directory for user/group/machine accounts management and administration.
Manage PROJECTS within Singapore IT service desk purview (such as PC deployment, process enhancement, application UAT testing, etc.). Disaster Recovery site included.
Provide Core Desktop Support (3rd line) to Front/Back Office users through escalation channel by IT Service Desk, Desktop Support team etc.
Serve as back-up leader to the service desk team. Site survey on Hardware and Logging.
Manages changes using change requests web application while complying with banking security standards.
Manages all reporting needs for Singapore and/or the region. Includes data generation, analysis and summarized information for recommendation, presentation etc. Ensures high level of end-user satisfaction. Ensure the team pro-actively document all knowledge and experience in the share depository and participate in knowledge sharing / training for the team.
Performs system security administration on technology platforms in accordance with the defined policies, standards, and procedures of the organization, as well as with industry best practices and vendor guidelines. Utilizes Phone / Ticketing Systems (Remedy Tool).
Performs assessments, installation and configuration of security tools, systems, and applications, including Identity Management systems and host-based security systems.

Systems Analyst

Industry:

Telecommunication

Employment Period:

May 2018 to November 2021 (41 Months)

Duties and Responsibilities:

Responsible for the identification of system requirements, documentation, testing and presentation of technology initiatives; participate in determining/defining project requirements. Develop thorough design and end user documentation; research, plan, install, configure, troubleshoot, maintain, and upgrade vendor software; draw up specific proposals for modified or
replacement programs: partner with other technical staff to ensure connectivity and compatibility between systems.

Systems Analysis Functions –

Lead, and participate in as necessary, the activities related to the identification of system requirements, documentation, testing and presentation of assigned business segments technology initiatives while adhering to established policies and procedures.
Identify system issues within scope of responsibility ensuring issues are brought to timely resolution and documented according to department standards.
Maintain large scale multi-tenant communication platform ensuring departmental best practices are followed, as required.
Act as a liaison between information technology and appropriate department or staff in efforts to drive strategic systems technology initiatives.
Participate in determining/defining project requirements.
As required, work with appropriate resource (e.g., engineering, etc.) to approve/accept documentation related to platform build outs.
Continuously update existing platform documentation
Conduct testing on existing systems to varying degrees as required (e.g., unit, capacity, or failover testing, etc.)
Conduct technical research to analyze existing programs for deficiencies or areas that can be improved.
Identify options for potential solutions and assessing them for both technical and business suitability.
Partner with other technical staff, (e.g., networking, telecom, application development, etc.) to ensure connectivity and compatibility between systems.
Draw up specific proposals for modified or replacement programs.
Research, plan, install, configure, troubleshoot, maintain, and upgrade vendor software.

Project Coordination –

Coordinate, prioritize, and participate in activities associated with completing assigned projects or project task(s).
Update project plan as necessary.
Monitor progress of tasks ensuring all deadlines are met as scheduled.
Provide management with status reports detailing status and timelines.
Follow all steps to close project which may include conducting meetings, completing project reports, and maintaining completed project file.

Problem Resolution –

Proactively oversee the activities involved in quality resolution of problems related to area of responsibility.
Respond with a sense of urgency to problems escalated to employee's level.
Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided.
Place the highest priority on providing quality customer service by ensuring the unique needs of customers are met.
Ensure quality resolution and thorough and accurate documentation of customer issues.
Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems.
Participate in creating, administering, and continuously updating procedures for resolution of all related issues.

Team Interfaces/Customer Service –

Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
Cooperate with team members to meet goals or complete tasks.
Provide quality customer service that exceeds customer expectations and improves level of service being provided.
Treat all internal/external customers, team members and department contacts with dignity/respect.
Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided.

Azure Network Engineer

Industry:

Banking / Financial Services

Employment Period:

August 2022 to November 2023 (14 Months)

Duties and Responsibilities:

Perform daily monitoring operation and support.
Assist in analysing, assigning, and escalating support calls • Provide remote technical support to 100+ clients.
Provide continuous patch updates and maintain IT hygiene.
Conduct monthly review of incidents and service requests to analyse and recommend improvements in quality.
Administer SharePoint, Azure AD, Intune, Teams and MS365
Troubleshooting Windows / Mac Desktops and Laptops
Security systems (Sophos, Zoho Vault)
MSP Tools (RMM, N-Able)

IT Support Engineer Grade II

Industry:

Healthcare / Medical

Employment Period:

May 2012 to August 2017 (63 Months)

Duties and Responsibilities:

Administration of LAN / WAN, Windows Server 2000/2003/2008, Print Servers and Lotus Notes Servers.
IT related inquiry and desktop support (PC/Notebook, Printer and Copier Machine, etc.)
Antivirus patches update, clean up and validation of PCs.
IT equipment/consumable inventory management/replenishment. IT store/server room housekeeping.
Multiple Hospital Software (VI & SAP) installation and updates maintenance
Backup/restoration of database and backup tape management
Administration of network infra and servers, and user account creation for: Lotus Notes; External Email; Active Directory; Buffalo server; CRM Web Update and backup
Windows Active Directory configuration, maintenance, and monitoring. Email ID management.
Develop and maintain standard operating procedures. Procurement Orders and Invoice management
Support users on desktop settings, emails, printers, and office applications.
Maintain IT inventory and keep track of changes in the network.
Complete installation of Windows. Configuration, deployment, and maintenance
Conduct training every month to St. Luke’s Hospital staff to answer questions and to share knowledge to address simple IT matters to minimize delays in support response.
Mobile device email setup
Documentation of server management and other IT systems.
Network and Wi-Fi maintenance.

T2 NOC System Engineer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

January 2022 to November 2024 (33 Months)

Duties and Responsibilities:

Tier 2 Service Desk: Resolve escalated support tickets for customers via both phone and email, along with proactive support for monitored environments.
Working experience supporting all current Microsoft Windows Operating Systems (Windows 10, Windows Server 2016, 2019)
Working experience supporting various hardware technologies including PCs, Servers, Printers, etc.
Working experience supporting Cloud technologies including Office 365, Intune, and Azure AD, etc.
Working experience supporting in Active Directory, PowerShell, Scripting, etc.
Working experience supporting remote access technologies including Citrix, RDS, VPN, etc.
Experience supporting and troubleshooting of TCP/IP, endpoint security, DNS, DHCP, etc.
Continue to expand knowledge and experience gaining expertise in various technologies.
Experience with 2-factor authentication (Microsoft/Google Authenticator, DUO)
Security systems (SIEM, Sentinel One, Threat Locker)
Backup solutions (Datto, Veeam, VMware, Axcient)
MSP Tools (N-Central, N-able, RMM, SolarWinds)

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 31, 2005

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Windows Azure, Microsoft Active Directory, Windows Administration, Windows Server Administration, Microsoft Windows Server, SolarWinds, X Window System, Windows Server, Windows applications, VMware,

INTERMEDIATE ★★

MySQLMicrosoft SQL Server

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/16357178343
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: DELL
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 1.38 GHz
Operating System: Windows 11

All-inclusive Rate: USD $21.34/hr

Mark

Candidate ID: 523663

Systems Networking and Administration System Administrators Server Administrators IT HelpDesk Specialists

ADVANCED

Microsoft SQL Server 2012, Microsoft SQL Server, ITIL Process, Microsoft Active Directory...

INTERMEDIATE

Oracle...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Eastern Standard Time US Eastern Standard Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 21.34 per hour or $USD 3698.96 per month

Remote Staff Recruiter Comments

Oliver has an associate degree in Computer Systems & network technology. He has been working for 10 years in the BPO and IT industries supporting both Australian and US clients. He has handled different roles such as Senior Cloud Site Reliability Engineer, Technical Application Support Engineer, Service Operations Analyst L2 (NOC & Desktop Support), and L3 System Administrator. He has acquired both ITIL Foundation Certification and Microsoft Certified Windows 7 Certification. His expertise is in line with infrastructure and databases. He has performed the following tasks:

Maintaining, restoring, and doing back-ups for the database
Handling application support in the US under a Financial account
Support exchange servers and office365 set-up
Supporting end-users issues with Active Directory, company servers, backup & restore messaging, and security software installation under the workstation

One of the highlights of his career was when he was given a commendation along with his other teammates when they handled and solved a complex issue of their client.
He is proficient in using the following tools/software:

Windows Servers (2008, 2012, 2022)
SQL Management Studio
Windows 7, 10 & 11
Office365
Active Directory
Azure Active Directory
Hyper-V & VMware
Microsoft Office
ServiceNow
Oracle

He needs 2 weeks' notice to start
He is amenable to working on a dayshift schedule for any full-time role.

Predictive Index Behavioral Profile- Collaborator

Strongest Behaviors

Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
Teaches and shares; often working collaboratively with others to help in any capacity.

Behavioral Summary

Oliver is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Oliver is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Employment History

Customer Service Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2002 to December 2003 (15 Months)

Duties and Responsibilities:

Provision of support and services to and for the planholder, which shall include, but not limited to, policy issue, policy service, collections, data encoding and planholder reception
Undertaking of related and other tasks as may be assigned
Assist the Customer Service Officer and Customer Service Manager in attending the planholders

Sales Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2003 to May 2004 (5 Months)

Duties and Responsibilities:

Required to perform and pursue the highest possible level in the categories of sales production, continued education, responsibility and team commitment and morals and ethics
Deliver high quality and accurate presentations to all qualified persons who enter the Sales Center
Encourage prospects to acquire a plan and complete the gross contract price to the best of my ability
Fully complete and endorse to proper personnel all necessary documentation that is required to produce a policy
Secure quality referrals from all planowners who wish to participate in the referral program
Consistently follow-up on pending accounts until my clients have completed the total initial deposit and required paperworks
Maintain the production standards that are set by the company

ESC Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2005 to April 2006 (10 Months)

Duties and Responsibilities:

Handle supervisor / escalated calls in a timely manner.
Handle customer calls in a timely manner.
Provide consistent, high quality service and accurate information to customers

Senior L2 TSR

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

November 2006 to September 2009 (34 Months)

Duties and Responsibilities:

Provide advanced troubleshooting like malware removal, wireless networking, internet and email set-up, Microsoft office products, Windows XP and Vista setup and configuration
Security software deployment to client’s workstation
Provide consistent, high quality service and accurate information to customers.
Provide first-level technical support on basic operational or maintenance of a personal computers and /or peripherals using documented procedures and available tools.
Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls.
Escalate problems when unable to make proper determination.
Remain knowledgeable of Dell's product line and service offerings, current industry products and technologies.
Log customer contacts.

Senior Consultant / L2 SME

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2009 to September 2012 (36 Months)

Duties and Responsibilities:

Handle supervisor / escalated calls in a timely manner.
Helping customers with basic configuration and installation of certain security software (purchased separately by Customer); setup virus scan and personal firewall.
Peripheral Installation and “How-to” Support
Help install popular printers, cameras, mice and keyboards; troubleshoot common issues.
Spyware and Virus Diagnosis and Removal troubleshooting. Security software deployment to client’s workstation
Provides support for Smart Phones (Iphone, Nokia, Blackberry, HTC), Gaming Consoles (XBOX360, Wii, PS3), Digital Camera, Digital Camcorder.
Provides assistance and troubleshooting on Internet connectivity issues; DSL cable, filters, Modems and Routers; Operating Systems (Windows 7, MS Vista, MS XP)
PC optimization
Delete, modify and back up registry files, address Windows registry and control panel issues, add registry entries.
Provides Software installation and “How to” Support
Helping customers from UK with installation and how to setup common software applications, including how-to support for common Microsoft and Adobe Applications
Operating System(OS) Installation and Support
Help installing, upgrading and setting up Windows 7, Windows Vista™ and XP operating systems. Help with re-installations to resolve spyware or virus issues. Help with OS maintenance and “how to” questions.

L3 System Administrator

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

October 2012 to June 2014 (20 Months)

Duties and Responsibilities:

Supports the end-user with their Active Directory issues (password resets, AD lock out, Disabled AD accounts)
Supports and Managed Companies Servers, Backup and Restore, Microsoft Exchange Server, MS Messaging
Patching of Servers
Assists the end-user with the installation of hardware drivers and applications remotely.
Walk through the end-user in connecting to the company's Virtual Private Network(VPN)
Account Creation/update/deletion of the firm employees' AD, mailbox and other applications accounts
Support end user on any software concern like printer installation, wireless configuration, virus removal, microsoft office issue and windows o/s problems.
Security software deployment to client’s workstation

Retention Support III

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2014 to February 2015 (7 Months)

Duties and Responsibilities:

Handle customer calls in a timely manner.
Provide consistent, high quality service and accurate information to customers.
Assist Team Leader in doing reports

Senior Service Desk Escalation (L2)

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

June 2015 to September 2016 (15 Months)

Duties and Responsibilities:

Handle escalation calls
Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
Main task is to log and escalate tickets to the correct support group.
Supports the end-user with their Active Directory issues (password resets, AD lock out, Disabled AD accounts)
Assists the end-user with the installation of hardware drivers and applications remotely.
Walks the end-user in connecting to the company's Virtual Private Network(VPN)
Account Creation/update/deletion of the firm employees' AD, mailbox and other applications accounts
Support end user on any software concern like printer installation, wireless configuration, virus removal, microsoft office issue and windows o/s problems.
Doing procurement of products needed by the client
Assist Team Leader in doing reports

Service Operations Analyst L2 ( NOC & Desktop Support)/ POC

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

September 2016 to December 2017 (15 Months)

Duties and Responsibilities:

Experience with MS Suite (Ad, Exchange etc) with strong knowledge of desktop operating systems, MS Office and Citrix understanding
Supports Exchange Servers, MS Messaging, Office 365 set up and troubleshooting
Security software deployment to client’s workstation
Experience operating a Service Desk/ Help Desk software management tool
Strong understanding of file share permissions and group policy
Capability to work on multiple competing customer needs with flexibility and professionalism
Ability to recognize when an issue requires escalation to other members of the team
Familiar with standard LAN, WAN, IPT and Wireless connectivity
Knowledge & experience of working with Microsoft Windows and machine imaging
Knowledge & experience working with remote tools, System Monitoring and Video Conferencing management
Asset Management. Audit of hardware peripherals. Procurement of products.
Monitor system alerts on a daily basis
2nd in line when Team Leader is not around.

Technical Application Support Engineer / Point of Contact

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

February 2018 to August 2021 (42 Months)

Duties and Responsibilities:

Provide professional application and technical support & consultation to clients of D+H Payment products, typically banks or major corporations
Act as a tier 3 escalation point for Technical Application Support staff; execute escalation procedures when applicable, as defined by management
Provide guidance, training and mentorship for support staff of all levels
In-depth training for new staff
Ongoing training for staff of all levels
Create training materials and training plans for future and current staff
Assist with day-to-day team coordination as a backup to management
Create and maintain documentation pertaining to daily operations of the group
Work collaboratively with customers’ and D+H technical groups for connectivity to various interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third party vendors
Work assigned cases through the full case management life cycle
Continually monitor and update all assigned cases in Salesforce CRM with timeliness, accuracy, and relevant information using appropriate customer-facing communication as judged by management
Help other staff work their cases to resolution in the same fashion
Cases are accessible internally and by D+H clients.
Closely follow all processes as formally documented and as otherwise defined by management; seek and suggest improvements to process
Lead installation, implementation and client coordination of testing fixes provided by development for production related issues; document work following change control protocol
Install and maintain test environments for support of the group
Participate in and often lead infrastructure changes that relate to Payment products
Maintain and expand support expertise by learning, as necessary, International and Domestic Payments Products and the software applications D+H sells
Contribute to a positive atmosphere of teamwork through collaborative behavior and open communications

Senior Cloud Site Reliability Engineer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

October 2021 to September 2023 (23 Months)

Duties and Responsibilities:

Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks; Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience to our customers 24x7
Ensure consistent service availability by monitoring our environments’ stability and performance using the right metrics and tooling; Perform day-to-day product operations like provisioning new customers, creating databases & schemas, database restores, configuring applications, patch management, and systems administration.
Incident and Problem Management
Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention
Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies
Drive capacity planning by monitoring system resource utilization, errors, and alerts trends
Document system architectures, systems configurations, and technical operational processes and policies
Work within one of our 24x7 schedules (Sunday – Thursday or Tuesday – Saturday) and shifts (morning, mid, or night)
Participate in maintenance activities and on-call rotations as required
Execute disaster recovery plans and report on metrics related to those activities, or those which may be required, requested, or entrusted to me by my supervisor from time to time.

CSR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2004 to March 2005 (9 Months)

Duties and Responsibilities:

Handle customer calls in a timely manner.
Provide consistent, high quality service and accurate information to customers.
Provide enhanced directory assistance which includes business listings and residential listings.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

ACCOUNTING

Graduation Date:

January 1, 2001

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

COMPUTER SYSTEMS & NETWORK TECHNOLOGY

Graduation Date:

January 1, 2002

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Microsoft SQL Server 2012, Microsoft SQL Server, ITIL Process, Microsoft Active Directory,

INTERMEDIATE ★★

Oracle

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: 461.06 (download), 319.14 (upload)
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Acer
Processor: Core I5
Operating System: Windows 11

All-inclusive Rate: USD $13.52/hr

ROELLIAM

Candidate ID: 509478

Systems Networking and Administration System Administrators Server Administrators Network Administrators

ADVANCED

System Administration, Linux System Administration, Networking, Microsoft Server Administration...

INTERMEDIATE

Project Management, Mac OS...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.52 per hour or $USD 1171.74 per month

Full Time: $USD 13.52 per hour or $USD 2343.49 per month

Remote Staff Recruiter Comments

Roe is a graduate of Computer Engineering and has been working for 17 years now. He is a Microsoft Certified Professional since 2006. He has been connected to different industries like Education, IT Consulting, BPO, Banking, and Human Resources Consulting. He has already handled different roles which include working as a Senior System Administrator, Security Test Analyst, Systems Engineer, Remote Desktop Support Engineer, Technical Support Engineer, and Infrastructure Engineer. He has prior experience supporting US and Australian clients via phone, email, chat, and remote sessions. He has advanced skills in System Administration and server and network security. He is also adept doing the following tasks:

Supporting and maintaining AWS Infrastructure
Does comprehensive support on client systems like web servers, FTP server, and Active Directory server/domain
Maintaining cloud networking of AWS
Handles the PCI compliance or security area
Research on how to enhance the system/cloud infrastructure of the client
Troubleshoot switch platforms and functionalities
Analyze logs and reports in Azure
Adhere to and remediate security risks and threats
Providing level 2 security support for the servers, desktops, and the users
Monitoring of Windows Citrix and virtual machine servers
Deploying routers, edge switches, firewalls, and the cabling
Handling deployment of wifi connectivity\

He has acquired certification in Linux System Administration.
He is proficient in using the following:

IIS7&8
JIRA
Postman
Reetro, MigrationWiz
GoDaddy
DigiCert
Twilio
MailStore,
MXToolbox
Citrix
Windows Active Directory
TimeDoctor
Cloudyn
CloudFlare
SCCM,
HP OVCM
ServiceDesk Ticketing System
RequestIT
Airwatch
Remote Desktop,
BlackBerry Exchange Server
VMWare
VSphere
HP Device Manager
Mainframe
RightFax
Zoom
Skype
8x8
TeamViewer
Siemens PABX
I/O Block termination
Avaya IP
AWS
Microsoft Azure
Microsoft Office 365
MSQL
BladeLogic servers
Windows9x/NT/2010/XP/Vista/10
Windows Servers
Linux (Redhat, Bitnami)
Mac OS

He needs to render 4 week's notice
He is amenable to working the dayshift schedule for both full-time and part-time roles.

Predictive Index Behavioral Profile- Controller

Strongest Behaviors

Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.

Behavioral Summary

Roe is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that he knows what he is talking about before speaking. Needs a lot of certainty and structure in his work so that it meets very high, specific quality standards.

Employment History

COMPUTER TECHNICIAN / COMPUTER INSTRUCTOR

Industry:

Education

Employment Period:

September 2004 to May 2006 (20 Months)

Duties and Responsibilities:

Working closely with other teaching and school staff.
Encouraging classroom discussions between pupil’s.
Teaching all areas of the school computer curriculum.
Responsible for desktop support including assembly, installation, troubleshooting and maintenance.
Subject teacher in computer subjects.
Assists in desktop troubleshooting and setting dial-up internet connection. Pioneer the LAN installation in Computer Laboratory.

TECHNICAL SUPPORT ENGINEER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2008 to September 2009 (11 Months)

Duties and Responsibilities:

Responsible for desktop support for approximately 900+ users.
24/7 IT on call support and monitors stability of the systems and network infrastructure.
Responsible for providing level 2 technical support for desktop, laptops, telephone sets, printers, operating system, and office automation software and applications to all internal users.
Aids in customizing, upgrading, integrating, and testing hardware and software facilities for users.
Document and track changes in any installation, movement, and repair of IBM, Lenovo, Dell and HP desktops. Printers such as HP Laser Jet M3035X5, HP Laserjet 2300n and HP Business inkjet 1100. Telephone sets such as AVAYA phones and headsets.
Document and track changes in the logistics supply of IT equipment/apparatus Appointed as POC (Point-ofContact) in IT assets or IT equipments inventory for PBCom IBM-Daksh.
Coordinate IT equipments with other vendors for purchasing and resolving IT-related issues.
Handle team/s for any tasks/projects assigned.

INFRASTRUCTURE ENGINEER / ASSOCIATE SYSTEMS ENGINEER

Industry:

Employment Period:

August 2006 to June 2008 (22 Months)

Duties and Responsibilities:

Configuring of Fortigate firewall such as block or unblock certain websites, create new policy routes, remote pre/post-installation and configuration of firewalls, filtering web contents, upgrading firmware versions, investigate any network slowdown in relation with the firewall and creation of vpn tunnel. Network troubleshooting and support both wired and wireless.
Implementation of Wifi Network Project through the configuration of 3Com 8760 Access Points, S3600 H3C POE Edge switches, H3C S7500, AR28-12 Router and Fortigate300A Firewall. Installation and configuration of H3C Quidview Network Management System. On-site support for Firewall, LAN and Wifi Network.
Planning, installation and implementation of WIFI network using 5 Linksys Wireless Access Points (WAP54G)
Continuation of the implementation of its network system. Basic Configuration and testing of 12 Cisco Express 500 switches. Assisted DILG IT personnel for the migration of the old network to its new network. Basic Configuration of Cisco 2851 Router and Cisco 2000 Series Wireless LAN Controller. Basic configuration Cisco Aironet 1010
Designed and implemented the Wifi Project using 4 units of 3Com 7760 Access Points and 40 units of 3Com OfficeConnect Wireless 54 Mbps 11g Compact USB Adapters.
Configuration of H3C-AR28-12 H3C S7500 Layer 3 Switch and H3C S3600 switches Router in Trinoma Mall. Installation and basic configuration of H3C Quidview Network and Management Software. Troubleshooting of merchants’ POS/LAN connectivity both Layer 1 and Layer 2.
As an IT Support, Proficient in using REMEDY (SRS) ticketing system, network routing and protocols, Cisco configurations, network management and Level 1 configuration of PBX (Hi-Path Siemens 4000). Deployment of desktops and peripherals. Perform troubleshooting and complex hardware and/or software upgrades or malfunctions at the desktop level. Making hardware recommendations to solve various business problems, and implementing solutions.

REMOTE DESKTOP SUPPORT ENGINEER

Industry:

Banking / Financial Services

Employment Period:

February 2010 to May 2011 (15 Months)

Duties and Responsibilities:

Reviewing, resolving and escalating issues of incident tickets queues for any related remote desktop issues/problems for Beryl Project.
Remote desktop issues include Operating systems such as Windows NT, XP, and Vista, Microsoft Office 2000, 2003 and 2007, MS Communicator 2003, Windows IE, HPOVCM, and other Citibank desktop applications
Used VMware technology for remote desktop support and troubleshooting. Provisioning, managing and monitoring of VMware machines/desktops via VSphere, Citrix and Microsoft Active Directory.
Deploying software applications via Active Directory and software manager such as HP OVCM.
Monitor and update security patches of anti-virus application for desktops.
Supporting users using remote tools and through calls.
12/7 shifting schedules.

SYSTEMS ADMINISTRATOR

Industry:

Human Resources Management / Consulting

Employment Period:

April 2012 to November 2015 (43 Months)

Duties and Responsibilities:

IT EUC Tier 2 security support which involves assigning and issuing of RSA tokens, activating and troubleshooting VPN connections. Primary point person in administrator rights removal project. Creation of BTrust rules for local machines.
IT EUC Tier 2 Mobility support which involves troubleshooting of software and hardware for iPhone, iPad, Android phones and Blackberry phones issued by ADP. Provisioning for both BES (Blackberry Enterprise Server) and AirWatch are also performed. Coordinating purchasing requests of mobile phones through Ariba.
IT EUC Tier 2 Exchange support works closely with the Exchange Engineering team with regards to ASD escalations, BES, Outlook 2007/2010 and Lync.
Creating applications access such as Mainframes, Clarify, Rightfax and other in-house and 3rd party apps.
Monitoring Windows, Citrix and VM servers alerts and perform troubleshooting if needed, if not, proper escalation follows.
Software provisioning for Citrix and VM desktops using HPOVCM, SCCM and Active Directory.
Remote technical support for networking, telephony and servers from US counterpart.
Citrix and VM desktop for Philippines associates where in ticketing system is a required process of support.
Perform validation testing with internal engineering and clients.

SYSTEMS ENGINEER

Industry:

Employment Period:

August 2011 to February 2012 (6 Months)

Duties and Responsibilities:

IT technical support in Head Office. Managing desktops, servers and network systems.
Coordinating and managing vendors for hardware and software specifications and costing.
Design, collaborate and implement large-scale BPL technology and IT systems. Pre-sales and post-sales support for projects handled.

SECURITY TEST ANALYST

Industry:

Human Resources Management / Consulting

Employment Period:

November 2015 to August 2018 (33 Months)

Duties and Responsibilities:

Provide subject matter expertise with reference to web application and vulnerability testing procedures.
Provide expertise and experience in information and data collection systems; data acquisition; web exploitation technologies; web analysis/evaluation attack processes and systems dissemination methods and tools.
Demonstrate and maintain current knowledge of industry trends and technologies.
Responsible for performing or assisting with configuring, integrating, supporting and administering all information security operations including application, database, desktop, network, server, remote device, network access and web security.
Taking full responsibility for delivering projects and collaborate with larger teams as necessary ▪ Penetration testing of web applications
Risk assessment of vulnerabilities and vulnerability reporting
Internal trainings to teammates about current procedures and technical tasks and projects
Development of internal tools useful for penetration testing
Leading projects related to security application and security test analyses Security compliance procedure
Consults with management and reviews project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, and allocation of resources.
Utilizes industry-accepted project management principles and firm-established project management tools and processes to direct project teams in the definition, planning and execution of complex long-term projects crossing multiple disciplines and geographies.
Utilizes industry-accepted methodologies and processes to bring projects in on schedule, within budget, and to the customer's requirements.

SYSTEMS ADMINISTRATOR

Industry:

Employment Period:

August 2018 to October 2019 (14 Months)

Duties and Responsibilities:

Provide troubleshooting, monitoring and reporting Switch Platform functionalities and issues example in Microsoft occupancy stores monitoring and coordination.
Provide analytical logs and reports in Azure including security recommendation reports.
Configuring Azure notification alerts
Responsible for performing or assisting with configuring, integrating, supporting and administering all Azure services operations including virtual servers/machines, databases, functions, and monitoring services.
Taking full responsibility for delivering projects.
Penetration security testing of web servers.

SENIOR SYSTEMS ADMINISTRATOR–TEAM LEAD

Industry:

Employment Period:

February 2019 to January 2022 (35 Months)

Duties and Responsibilities:

Handles and manages the team for the overall System Infrastructure and IT support.
Coordinating with multiple departments and managers to establish quality standards.
Reviewing and analyzed existing systems and performed proof of concept to suggest a solution to improve the IT services.
Maintain and administer clients AWS IT infrastructure, including cloud servers, networks, applications software, and all configurations.
Create, modify and delete accounts on various online platforms used by clients. Managing application settings as requested – Microsoft O365, 8x8 VOIP Platform Provides back-end support and maintenance for Amazon Web Services-hosted systems, as used by clients.
Provides back-end support and maintenance for clients’ websites such as deployments in productions servers.
Responsible for creating, troubleshooting and managing DNS and SSL using GoDaddy and CertifyTheWeb.
Plan, coordinate, and implement network and server security measures in order to protect data and software.
Monitor the performance of server systems and networks, and to coordinate Systems Analysts about network and servers access and use.
Design, configure, and test AWS/Cloud technologies and recommend changes to improve systems and network configurations. Determine server and network systems requirements related to such changes.
Determines root cause for IT issues that arise and develop practical, efficient, and permanent technical solutions.
Remains current on new technologies; evaluate and make recommendations as necessary
Responsible in documenting any IT-related procedures, guidelines, processes and knowledgebase documents.
Responsible also for Level 1,2 and 3 Support and taking initial Incident tickets, monitoring, performing and providing initial troubleshooting.
Designing and enhancing processes like Identity Access Management, provisioning of server-based infrastructure and vulnerability scanning from UAT to Production environments.
Keep updated in latest security threats and attacks and provide solutions in securing IT infrastructure through vulnerability scanning and remediation. Recommending and implementing security solutions for endpoint devices. Responsible for the security of IT Assets of clients

Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Computer Engineering

Graduation Date:

January 1, 2004

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

System Administration, Linux System Administration, Networking, Microsoft Server Administration, Remote Desktop Administration, Atlassian JIRA, AWS, Office 365, Citrix Environment, SQL Azure, Windows Azure,

INTERMEDIATE ★★

Project ManagementMac OS

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15004640754
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Dell Inspiron 14 7000
Processor: Intel Core i7 – 7500U CPU 2.70GHZ
Operating System: Windows 10

All-inclusive Rate: USD $8.63/hr

Ronnie

Candidate ID: 508102

Administrative System Administrators Technical Support Specialists

ADVANCED

Software Troubleshooting, Hardware Troubleshooting, IT Technical Support, Project Management...

INTERMEDIATE

Sales, Customer Relations, Network Administration, Computer Networking...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.63 per hour or $USD 748.16 per month

Full Time: $USD 8.63 per hour or $USD 1496.32 per month

Remote Staff Recruiter Comments

Ronnie has a degree in Information Technology. He has been an IT professional for 5 years now. Prior to working with IT, Ronnie was a sales professional for the retail industry. His IT experience led him to work in different industries including healthcare and retail.

As an IT professional, he has been tasked to do the following:

Project Management
Network Troubleshooting
Network Cabling
Configuring Router
Printer Troubleshooting
Computer Troubleshooting (hardware and software)
Installing / Uninstalling software
Computer Repair
Printer Repair
Building/Upgrading Computer

Software/tools he has been exposed to include:

Anydesk
TeamViewer
MS Office
Visual Studio
Adobe Acrobat
Adobe Photoshop
Adobe Illustrator
Windows OS (XP/ 7 / 10 / 11)
MS Outlook

Some of the work he specifically did with supporting the healthcare industry are:

Maintenance of computer systems, servers, and security systems.
Equipment management
Computer and network installation
Repair, maintenance and installation of operating systems, software and hardware.
Performance monitoring of IT infrastructures.

One highlight of his career in IT is being able to deliver system software on time complete with all the requirements where he was the Project Manager.

He is available to work full time and can start immediately.

Predictive Index Behavioral Profile - Captain

Strongest Behaviors

Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Behavioral Summary

Ronnie is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

His drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in his own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

Employment History

IT Administrator

Industry:

Healthcare / Medical

Employment Period:

September 2017 to March 2020 (30 Months)

Duties and Responsibilities:

Responsible for the upkeep, configuration and reliable operation of computer systems, servers and data security systems.
Manage electronic equipment.
Install network and computer system.
Maintain, repair and upgrade the operating system including hardware and software.
Monitor the performance of existing computer systems and IT infrastructures.

Business Owner/Project Manager/Technical Support

Industry:

Computer / Information Technology (Hardware)

Employment Period:

March 2020 to May 2022 (26 Months)

Duties and Responsibilities:

Manage sales of computer business and services.
Maintain, repair and upgrade the operating system including hardware and software. Build computer packages depending on the specifications requested by the customers.
Monitor stocks and inventory of computer parts and accessories.
Customer service oriented.
Dealing with the suppliers.
Manage customer inquiries and draft quotations for orders.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2023 to June 2023 (3 Months)

Duties and Responsibilities:

Primary responsibility is to provide the excellent customer service and support to the client
Issue Resolution
Benefit and Coverage Explanation since it is a Healthcare account.
Claims Assistance
Provides technical support for the members experiencing difficulties accessing online portals, navigating website or utilizing digital tools related to their insurance plan.

Graphic Artist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2022 to December 2022 (2 Months)

Duties and Responsibilities:

Collaborate with the design team to assist in the development and creation of design concepts and project deliverables.
Implement quality control procedures to ensure that design projects adhere to established quality standards.
Accomplish the designed requested by the client.

Graphic Designer/Social Media Manager

Industry:

Government / Defence

Employment Period:

May 2022 to November 2022 (6 Months)

Duties and Responsibilities:

Responsible for content creation
Social Media Planning and Strategy
Engage and interact with the audience on social media platform.
Monitor social media performance using analytic tools and generate reports to assess the effectiveness of social media campaigns.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2023 to September 2023 (2 Months)

Duties and Responsibilities:

Resolving customer's internet issues.
Creating a ticket for technician dispatch if the problem cannot be resolved via call. Creating a documentation after call.
Troubleshooting customer's internet issues using Technician tools.
Proactively suggest for an upgrade if available in customer's area.

Technical Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2023 to March 2024 (3 Months)

Duties and Responsibilities:

Providing excellent solution for customer’s issue on their satellite radio
Escalates the customer’s concern to Case Management department when the issue cannot be resolved through phone.
Provides issue education and issue resolution to the customer.
Avoid Customer cancellation by giving the product benefits and offering promotional plan
Tools: Genesys Cloud / Nextgen PEGA

IT Analyst

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

June 2024 to January 2026 (19 Months)

Duties and Responsibilities:

Provided technical and IT support as an IT / Technical Support Professional in the Associated Asset Management, Novaliches District Hospital, and Teletech (Technology / IT Services / Hospital Accounts) for 3 years. Reset user passwords, created and managed user accounts, and assisted clients with account access issues. Troubleshot connectivity and equipment problems, supported software and hardware installations, and ensured data accuracy and compliance. Implemented network security protocols, upgraded servers, and provided technical guidance to maintain secure and reliable systems. Utilized internal platforms such as VMS, AllAccess Hub, Admin Tools, and Freshservice to efficiently manage user access, monitor system activities, and handle service requests within the IT analyst role.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2010

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Software TroubleshootingHardware TroubleshootingIT Technical SupportProject Management

INTERMEDIATE ★★

SalesCustomer RelationsNetwork AdministrationComputer Networking

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result:
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: Custom Built
Processor: i5-12600T
Operating System: Windows 11

All-inclusive Rate: USD $11.57/hr

Paul

Candidate ID: 501412

Systems Networking and Administration System Administrators Network Administrators IT HelpDesk Specialists

ADVANCED

VoIP, Telephone Skills, Networking, System Administration...

INTERMEDIATE

Microsoft Exchange Server, Microsoft SharePoint, Office 365, MS Teams...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 14.50 per hour or $USD 1256.46 per month

Full Time: $USD 11.57 per hour or $USD 2004.62 per month

Remote Staff Recruiter Comments

Paul is a graduate of Information Technology. He has almost 5 years of professional experience handling different roles which include Technical Support Engineer, Technical Helpdesk Analyst, IT Service Desk Analyst, Corporate Helpdesk Engineer, and M365 Consultant within the IT and BPO industries. He has advanced skills in Technical support (Desktop, network, and Telephony level), cyber security, and threat intelligence. He has attended various training to hone his skills and has acquired multiple Certifications like:

Six Sigma White Belt
Information Security Awareness
Foundation Level Threat Intelligence Analyst
Fundamentals of Quantum Computing
Ethical Hacking Essentials
Digital Forensics Essentials
Network Defense Essentials
Technical Support Fundamentals
Official ISC2 Certified in Cybersecurity (CC)
Veeam Backup for Microsoft 365
Oracle Cloud Infrastructure 2022 Foundations Associate

With his years of experience, he has already handled the following tasks:

Providing level 1 to 3 technical support via phone, email, chat, and remote session

Level 1 Technical support (password reset, fixing unable-to-log-in issues, a simple restart of the computer, printer issues, minor configuration, etc.)
Level 2 Technical Support (creation of more than 5 users, escalations, autopilot, troubleshooting, etc.)
Level 3 Technical Support (incident management, network down, major outages, attending to multiple technicians, optimizing network performance, etc.)

Handles ticket requests and efficiently utilizes existing documentation, training & resources
Part of the UAT (User Assistance Team), doing the hardware setting up like internet connectivity, VLANs, configuration, etc.
Systems administration and networking (beginner to intermediate)
Supporting and maintaining Windows servers (2016 and 2019) & Desktops
Supporting Citrix end-user support, a virtualized environment like Hyper-V, and an Azure cloud environment

He has experience supporting clients from Japan, the US, and Australia with their technical issues
One of his major accomplishments at work is when he was promoted twice from being a Technical Support Engineer to Senior Technical Support Engineer all the way up to Service Desk and Incident Management.
He is proficient in using the following tools:

Remote Access (LogMein, Anydesk, Bomgar, and Quick Assist)
Ticketing tools (ServiceNow, Jira, Salesforce, and Siebel)
Active Directory
Microsoft 365
VoIP

He can start after 30 days notice and is amenable to working any shift schedule for Full-time roles.

Predictive Index Behavioral Profile- Altruist

Strongest Behaviors

Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Teaches and shares; often working collaboratively with others to help in any capacity.
Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Behavioral Summary

Eager to be sure that things are done exactly right, Paul follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. His sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.

In general, Paul is a cautious and careful person, respectful of company authority and traditions, a specialist who avoids risk and uncertainty by taking care to do things properly, working within the company’s formal organizational structure.

Employment History

Technical Support Engineer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2017 to August 2019 (21 Months)

Duties and Responsibilities:

• Responsible for ensuring the efficiency and workability of computer equipment and peripherals by identifying and resolving hardware and software problems reported to the ticketing system in support of the company's operations
• Handles ticket requests quickly and efficiently though utilizing existing documentation, training & resources ensuring that ticket requests are accomplished according to the set standard response/resolution time
• Solicits relevant information from the client to sufficiently describe non-routine problems to other IT service groups (i.e. Telecoms and Network Engineering, Systems Administration Group, Corporate Solutions Development Group) for problem resolution Interfaces with client end-users to discuss and understand the requirements as well as explain the actions taken to close the ticket and achieve client's satisfaction
• Coordinates with the Technical Support Supervisor and colleagues regarding daily technical support group activities
• Prepares reports regarding required by the Technical Support Group Supervisor Speaks of ideas clearly and articulately in all presentation and situation may it be for internal or external clients
• Corresponds with and generates reports for the group with all regard for style and language. Comes up with improvement initiatives and new ideas to solve and complete tasks and tickets
• Proposes corrective actions to errors encountered in the program and program changes
• Ensures that services provided comply with the company's external and/or customer standards such as ISO, BS7799, SEICMM, COPC, HIPAA, etc.

Technical Helpdesk Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2020 to August 2020 (6 Months)

Duties and Responsibilities:

• Troubleshoots hardware, software, and network problems via phone support.
• Uses technical resources and knowledge of information systems to ensure resolution.
• Identifies, isolates and investigates user questions.
• Briefs customers and management on the status of resolution efforts.
• Coordinates and forwards issues by appropriate escalation procedures and personnel.
• May provide occasional functional and technical guidance to less experienced staff.
• Provides functional or task leadership.
• Coordinates special projects and system upgrades.
• Recommends system or process improvements, including procedures, training, and enhanced documentation.
• Works under limited supervision to provide professional helpdesk service through quick processing and prioritization.
• Performs all other duties as assigned

IT Service Desk Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2020 to April 2021 (5 Months)

Duties and Responsibilities:

• Basic computer knowledge to troubleshoot desktop, laptop and answer support queries via phone, email, chat, and Web
• Excellent communication skills required as you will work in International Voice Support
• Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.
• Respond in a timely manner to service issues, requests, and take care of complete operations.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Provide support, including procedural documentation & relevant reports
• Support the rollout of new applications, manage many open cases at once, and provide accurate information on IT products or services

Corporate Helpdesk Engineer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2021 to February 2023 (21 Months)

Duties and Responsibilities:

• Monitor, optimize network performance and provide user support
• Provide first level contact and convey network resolutions to corporate customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Walk customers through problem-solving process
• Utilize excellent customer service skills and exceed customer's expectations
• Make informed decisions about a wide range of complex business and technical issues

Application Support Engineer (M365 Technical Consultant)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2023 to June 2023 (4 Months)

Duties and Responsibilities:

• Provide "white-glove" support to Microsoft customers but not limited Partners, SMB and consumers, with FQR (First Quality Resolution) goal in mind.
• Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Teams, Yammer etc.
• Document and report to QMs, Cluster Leads & Geo Leads any identified gaps, issues etc.
• Report to QM, Cluster Lead &/or Geo Leads, any management or technical opportunities
• Build relationship to create, reinforce, motivate, and guide customers and partners
• Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
• Leverage collaboration support tools and processes to expedite resolution of customer issues
• Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.

L2 Helpdesk Support Oficer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2023 to May 2024 (10 Months)

Duties and Responsibilities:

Provide comprehensive IT support services, responding to and resolving service tickets within SLAs.
Monitor and address alerts and notifications from remote system monitoring tools, ensuring prompt resolution.
Offer technical support for various systems and technologies including Retail POS, Windows, Servers, Exchange/O365, SQL, and Navision/Dynamics.
Collaborate with external vendors to maintain stable services and uphold high-level cybersecurity practices.
Contribute to technical documentation creation and assist team members with escalated issues.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 2, 2013

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

April 1, 2017

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

VoIP, Telephone Skills, Networking, System Administration, Hardware Troubleshooting, Remote Access, Incident Management, Service Desk,

INTERMEDIATE ★★

Microsoft Exchange ServerMicrosoft SharePointOffice 365MS Teams

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/16083527003
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: Dell
Processor: Intel Core i5 6th Gen
Operating System: Windows 10

All-inclusive Rate: USD $8.93/hr

Regine

Candidate ID: 481167

Administrative System Administrators Appointment Setters Email Support Agents

ADVANCED

Administrative Support, Email Support, Call Handling, Cold Calling...

INTERMEDIATE

Invoicing, Payroll Processing...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Eastern Standard Time US Pacific Standard Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.93 per hour or $USD 773.57 per month

Full Time: $USD 8.93 per hour or $USD 1547.15 per month

Remote Staff Recruiter Comments

She has been working for 8 years as a General Virtual Assistant for eCommerce, Real Estate, and IT companies mostly from Australia, United States, and Canada
She is a graduate of Computer Engineering
She has been responsible for numerous administrative tasks which includes
- Customer Correspondence
- Email and Phone Support
- Database Management
- eCommerce Management
- Invoicing
- Creating Quotation
- Inventory Management
- Purchasing
- Graphic Designing using Photoshop and Canva
- Product Listing and Product Research
- Appointment Setting and Client Reservations
- Data Entry
When she worked as an eCommerce Virtual Assistant, she mainly source or manage products in the Fashion Wear
She has also experience with HTML
She is a confident user of the following tools/platform
- Salesforce
- HubSpot
- Zendesk
- Active Campaign
- Slack
- QuickBooks
- Canva
- Amazon
- eBay
- Shopify
- Google Workspace
- Inkscape
- MS Application (Excel, Document and Presentation)

Predictive Index Behavioral Profile- Adapter

Strongest Behaviors

Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.

Behavioral Summary

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
Regine Marie is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

Employment History

Email Support Associate (Lazada Malaysia)

Industry:

Retail / Merchandise

Employment Period:

August 2014 to July 2015 (11 Months)

Duties and Responsibilities:

Provided customer support thru Email and live chats
Responds to queries about the product
Help customers with their complaints Place orders for customers Process returns

System Engineer

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

August 2015 to October 2015 (2 Months)

Duties and Responsibilities:

Provides technical support to different clients
Installing, configuring, and maintaining devices
Application software
System Management
Assessing systems determining problems and providing solutions

General Virtual Assistant/Freelancer

Industry:

Others

Employment Period:

October 2015 to February 2023 (88 Months)

Duties and Responsibilities:

Specialized in E-Commerce (Amazon, eBay, and Shopify)
Basic tasks of an Executive Assistant Administrative Tasks
Customer Service Support
Provide basic and advanced support to client

General Virtual Assistant

Industry:

Education

Employment Period:

February 2023 to October 2023 (8 Months)

Duties and Responsibilities:

Handle product orders, creating contract for orders, invoicing, software products (mathematics)
Updating or creating training or tutorial videos by screen grabbing and placing instruction content for the robot recording.
Writing scripts for internal and external user support
Create supporting articles and build their knowledge base
Adding contents in their program math questions (using a little HTML / asciimath / markdown understanding
Handle customer service and email support
Answering few incoming calls and phone calls regarding payment updates from clients
CRM (SuiteCRM) Management
Documenting of the processes to be used for future training purposes
Manipulating images in a tool like inkscape,
Writing end-user help for our bespoke software systems
Creating content inside our bespoke software systems

Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Computer Engineering

Graduation Date:

October 1, 2015

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Administrative Support, Email Support, Call Handling, Cold Calling, Client Relations, Client Servicing,

INTERMEDIATE ★★

InvoicingPayroll Processing

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: 95.24 mpbs download; 100.79 mbps upload
Internet Type: DSL
Hardware Type: Laptop
Brand Name: Lenovo
Processor: Intel Core i5
Operating System: Windows 10

All-inclusive Rate: USD $7.66/hr

Ryann

Candidate ID: 451781

Systems Networking and Administration System Administrators

ADVANCED

WordPress Development, IT Technical Support, System Administration...

INTERMEDIATE

Office 365, Client Servicing, Apache Web Server, C#...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Central Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.66 per hour or $USD 1326.89 per month

Remote Staff Recruiter Comments

He is working as an Assistant IT Manager/ System Implementer.
He is involved in the installation and configuration of computer hardware operating systems and applications.
He maintains and monitors the computer networks and systems.
He managed company websites under WordPress.
He managed content, personalization and debugging of the website.
He is proficient in using:
MVC
.Net
C#
WordPress - 5yrs
SQL server

He needs 30 days notice.Predictive Index Behavioral Profile - Guardian

Strongest Behaviors

Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.

Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ryann Jay will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

Employment History

Computer Operator

Industry:

Government / Defence

Employment Period:

December 2008 to February 2009 (2 Months)

Duties and Responsibilities:

Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
Review data for deficiencies or errors, correct any incompatibilities if possible and check output
Research and obtain further information for incomplete documents
Keep information confidential
Respond to queries for information and access relevant files
Comply with data integrity and security policies
Ensure proper use of office equipment and address any malfunction

Computer Operator

Industry:

Government / Defence

Employment Period:

August 2010 to October 2010 (2 Months)

Duties and Responsibilities:

Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
Review data for deficiencies or errors, correct any incompatibilities if possible and check output
Research and obtain further information for incomplete documents
Keep information confidential
Respond to queries for information and access relevant files
Comply with data integrity and security policies
Ensure proper use of office equipment and address any malfunction

Systems Implementer

Industry:

Employment Period:

January 2014 to December 2014 (11 Months)

Duties and Responsibilities:

Installation & configuration of a company’s computer hardware operating systems and applications.
Maintenance and monitoring of computer networks and systems.
Logging the queries of customers and employees.
Diagnosing and solving hardware or software faults.
Testing and evaluating new technology.
Performing electrical safety checks on the company’s computer equipment.
Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
Performing Backup files for every computer.
Managing Email Server and Two Websites.

IT Consultant

Industry:

Government / Defence

Employment Period:

January 2015 to August 2016 (18 Months)

Duties and Responsibilities:

Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Set up new users' accounts and profiles
Respond within agreed time limits
Work continuously on a task until completion (or referral to third parties, if appropriate)
Priorities and manage many open cases at one time
Rapidly establish a good working relationship with customers and other professionals, such as software developer
Test and evaluate new technology
Backup SQL Database
Dealing with system errors.
Consolidating incident report and enhancement request for the system

Assistant IT Manager / System Implementer

Industry:

Computer / Information Technology (Software)

Employment Period:

July 2016 to April 2023 (80 Months)

Duties and Responsibilities:

Installation & configuration of a company’s computer hardware operating systems and applications.
Maintenance and monitoring of computer networks and systems.
Performing electrical safety checks on the company’s computer equipment.
Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
Performing Backup files for every computer.
Managing Email Server and Two Websites.
Ensuring company policies are followed.
Resolving customer issues to their overall satisfaction.
Providing leadership and direction to all employees.
Organizing employee schedule.
Motivating employees and ensuring a focus on the mission.
Maintaining an overall management style that follows company best practices.
Dealing with system errors.
Consolidating incident report and enhancement request for the system.

IT head / Software Developer

Industry:

Computer / Information Technology (Software)

Employment Period:

June 2023 to December 2023 (6 Months)

Duties and Responsibilities:

Build and optimize a secure web site.
Provide continued support for one or web properties.
Perform routine site audits
Designing algorithms and flowcharts
Testing and deploying programs and applications
Creating technical documentation to guide future software development projects
Implement security measures.
Anticipate and report the cost of replacing or updating computer item.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

May 13, 2013

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

WordPress DevelopmentIT Technical SupportSystem Administration

INTERMEDIATE ★★

Office 365, Client Servicing, Apache Web ServerC#phpMyAdminSoftware DevelopmentSoftware Testing

Work at Home Capabilities:

Internet Bandwidth: 100 Mbps and above
Working Environment: Private Room
Speed Test Result:
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: LENOVO
Processor: Intel Core i7
Operating System: Windows 10

All-inclusive Rate: USD $18.60/hr

Arnold

Candidate ID: 446891

Systems Networking and Administration System Administrators

ADVANCED

Network Administration, Server Administration...

INTERMEDIATE

Network Security, Security, Security Testing...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 18.60 per hour or $USD 3224.55 per month

Remote Staff Recruiter Comments

Arnold is an experienced IT and Network Engineer with over 20 years of combined local and international experience in network operations, systems administration, and infrastructure support.
He holds a professional Cisco certification (CCNA and CCENT) and a valid license (CSCO11511128).
His educational foundation is in Computer Science, and his professional trajectory reflects consistent engagement in enterprise-level IT environments, including responsibilities such as network monitoring, firewall configuration, and server administration.
He has extensive hands-on experience supporting hosted servers and data center infrastructure, including implementing software updates, maintaining global network operations, and managing escalated technical issues.
He worked in an overseas construction sector environment for over a decade, where he handled system backups, ERP support, firewall and server security, and Linux/UNIX systems administration.
Notable accomplishments include maintaining compliance procedures, contributing to IT policy implementation, and writing SOPs for infrastructure management.
He demonstrates advanced skill proficiency in network administration, enterprise infrastructure support, and troubleshooting across multiple platforms.
He is well-versed in configuring routing protocols (RIP, OSPF, EIGRP), VLANs, and access lists for Cisco routers and switches.
His technical toolkit includes Windows Server (2003–2019), VMware vSphere, Citrix, Linux Redhat, Oracle 9i, Active Directory, and backup systems like VEEAM and Datto.
He also has experience with NOC monitoring tools, Microsoft SharePoint, and various backup, security, and monitoring platforms, making him proficient across a wide range of enterprise technologies.
He can start after immediately.

Predictive Index Behavioral Profile - Specialist

Strongest Behavior

Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.

Behavioral Summary

Arnold is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. He identifies problems, and enjoys solving them, particularly within own area of expertise.

He is reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Arnold, who takes responsibilities very seriously.

With experience and/or training, Arnold will develop a high level of specialized expertise and efficiency. He is disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Arnold is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History

Enterprise Network Engineer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2018 to October 2025 (84 Months)

Duties and Responsibilities:

Network Administration and support NOC Engineer for Hosted Servers and applications, Infrastructure.
Analyze and diagnose software issues, Identify the roots cause and implement the effective solutions as per the Ticketing Systems applied.
Monitor and Analyze daily Network Global Operations utilizing the monitoring applications and tools.
Provide Remote Support for Global Data Centers and Infrastructure, updates security applications.
Implementing software's updates as required.
Provide Global Access and collaborate with cross-functional teams to identify and resolve software's and hardware's issues, ensuring smooth operations availability and preventing down time of Enterprise Network Operations.

Sales Supervisor

Industry:

Computer / Information Technology (Hardware)

Employment Period:

March 1999 to January 2000 (10 Months)

Duties and Responsibilities:

Responsible for promoting and selling Electronic Multimedia Devices.
Installing and / packing electronic products.
Creating necessary solutions to the customer needs in buying computer products.
Assisting/orienting customers needs.

Sales – Agent / Computer Technician

Industry:

Computer / Information Technology (Hardware)

Employment Period:

February 2000 to December 2001 (22 Months)

Duties and Responsibilities:

Responsible for promoting and selling Electronic Multimedia Devices.
Giving technical supports to customers.
Assisting/orienting customers needs.
Installing and / packing electronic products.
Creating necessary solutions to the customer needs in buying computer products.

Computer Technician/Lay-out Artist/Desktop Publisher

Industry:

Consulting (IT / Science / Engineering & Technical)

Employment Period:

January 2001 to August 2002 (18 Months)

Duties and Responsibilities:

Perform configuration and troubleshooting MS Office Applications, Outlook POP3 and IMAP Email, and network connectivity.
Knowledgeable in Windows 2000 workstation/XP Environment Installation, patching, hardware and software troubleshooting.
Knowledge in the complexities of IP Technical Support, e.g. understanding customers’ applications, various hardware configurations and interaction to the Enterprise Network.
Troubleshoot hardware and operating system problems through an organized total system approach.
Understanding & maintaining an existing implemented ERP with the ability to generate and/or analyze reports and results i.e. programming / databases logic is required.
Provide guidance and training as required to other team members.
Provide user support for escalated issues from helpdesk. Experience troubleshooting technical issues; desktop and servers.
Experience in responding to user questions related to hardware and software applications.
Ability to instruct and communicate with novice and expert computer users relative to hardware and software support issues.
Experience providing Helpdesk Level 3 support to all users.

Technical Support Engineer

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2002 to June 2007 (58 Months)

Duties and Responsibilities:

Troubleshoot hardware and operating system problems through an organized total system approach.
Hardware and software installations, tuning, and maintaining.
On-call rotation for off hour's support and scheduled maintenance.
Perform daily NetApp system administration and maintenance.
Ensure that security issues are addressed in a pro-active manner including hacking, viruses, protection of sensitive data, etc.
Develop and maintain documents on architecture and configuration.
Write Standard Operation Procedures (SOPs) as required for the Linux and UNIX Infrastructure.
Ensure procedures are followed to maintain compliance with regulatory requirements.
Provide guidance and training as required to other team members.
Provide user support for escalated issues from helpdesk.
Complies with all company health & safety policies and procedures.
Maintaining & troubleshooting a domain controller with Windows 2003.
Maintaining & troubleshooting around client PC's including remote node.
Understanding & maintaining an existing implemented ERP with the ability to generate and/or analyze reports and results i.e. programming/databases logic is required.
Some routine IT tasks.

IT Engineer / Network Engineer

Industry:

Construction / Building / Engineering

Employment Period:

July 2007 to July 2018 (132 Months)

Duties and Responsibilities:

Make a daily Backup Data for all the servers used by the company, Domain server, Exchange Server, Safe Server.
Administer the firewall (Fortigate 200A) and backup the system, add and remove users to the firewall for internet restrictions.
Develop and enhance the firewall setting.
Repair the network systems and some desktop application.
Repair the desktop and provide a technical support to the users.
Troubleshoot hardware and operating system problems through an organized total system approach.
Hardware and software installations, tuning, and maintenance.
On-call rotation for off hour's support and scheduled maintenance.
Perform daily NetApp system administration and maintenance.
Ensure that security issues are addressed in a pro-active manner including hacking, viruses, protection of sensitive data, etc.
Develop and maintain documents on architecture and configuration.
Write Standard Operation Procedures (SOPs) as required for the Linux and UNIX Infrastructure.
Ensure procedures are followed to maintain compliance with regulatory requirements.
Provide guidance and training as required to other team members.
Provide user support for escalated issues from helpdesk.
Complies with all company health & safety policies and procedures.
Maintaining & troubleshooting a domain controller with Windows 2003.
Maintaining & troubleshooting around client PC's including remote node.
Understanding & maintaining an existing implemented ERP with the ability to generate and/or analyze reports and results i.e. programming / databases logic is required.
Some routine IT tasks.

IT Network Engineer, NOC

Industry:

Computer / Information Technology (Software)

Employment Period:

May 2019 to May 2024 (59 Months)

Duties and Responsibilities:

Network Administration and support NOC Engineer for Hosted Servers and applications.
Solid understanding of Cisco Switching and Routing protocol.
Solid understanding of Palo alto NextGen firewall for trusted network connectivity for management and configuration.
Nable, Datto Apps for Backup, IT Glue, Connect Wise CW, Windows 2003, 2008, 2012, 2016 & 2019 Family Servers, VMSphere, VEEAM Backup Server, Citrix Server and Clients, Microsoft SharePoint Server, Linux Redhat , MAC OS etc.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 31, 1999

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Network AdministrationServer Administration

INTERMEDIATE ★★

Network SecuritySecuritySecurity Testing

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: Download: 19.78, Upload: 47.58
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Toshiba
Processor: Intel Core i7
Operating System: Windows 10

All-inclusive Rate: USD $10.59/hr

Glenn

Candidate ID: 424118

Systems Networking and Administration System Administrators

ADVANCED

Salesforce CRM...

INTERMEDIATE

Salesforce Marketing Cloud...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.59 per hour or $USD 1835.19 per month

Remote Staff Recruiter Comments

He is working as a Salesforce Consultant/Administrator.
He helped companies integrate Salesforce into some third party application using different connector.
He assisted a company in implementing their Pardot B2B Platform.
He is handling issues, request or concern about Salesforce CRM.
He manage records using Reports and Dashboard for the company and create process builder for any automation process request.
He trained newly hired employees for ADM201 and ADM211 and provided in-depth knowledge about how Salesforce CRM works.
He worked on some Data Management issues like importing records to Salesforce using importing tools (DataLoader, Dataloader.IO, Import Wizard, Workbench, etc.) and exporting records from Salesforce.
Good communication skills.

Employment History

Customer Service Representative | Online Banking Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2007 to September 2009 (22 Months)

Duties and Responsibilities:

Handling Customer’s concern about their account and resolve their issue
Assisting Customer to improve their Credit Rating to the Credit Bureau
Providing the best option for the customer about their Online Banking Transaction

Certified Level 2 Customer Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2009 to December 2010 (15 Months)

Duties and Responsibilities:

Handling Customer’s concern about their account and resolve their issue
Assisting Customers and Subscribers about their XBOX Live Account and Billing Issue
Resolving Customer’s concern in efficient way

Microsoft Certified Level 1/Level 2 Technical Support

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

December 2010 to June 2013 (30 Months)

Duties and Responsibilities:

Troubleshoot technical concern of the caller in using the Software
Access client’s screen using Microsoft’s Easy Assist Software
Assisting clients to install and uninstall drivers and software needed for the Live Meeting software to work
Giving option to the Caller for their Computer to work fast with the Software
Handling minor issues for the Office Outlook that they are using in connection for their Office Live Meeting software
Handling Escalated Issues for Office Live Meeting
Investigating and Checking further issues using Logs from Microsoft Diagnostic Tools
Perform coaching and recommendation for Level 1 Support Representative
Handling Network related issues with regards to Office Live Meeting

Certified System Administrator and Subject Matter Expert/ Assistant Team Lead/ Assistant Trainer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2013 to April 2016 (34 Months)

Duties and Responsibilities:

Handled issues about Salesforce CRM mainly in Data Management, Configuration and Analytics
Assisted other Support Representative as part of the SME/ Floor Support role
Created analytic request (Reports and Dashboards) using Salesforce CRM
Advised Customers about the best way they can manage their Salesforce CRM
Researched issues that is outside Salesforce Support scope
Supervised/ Assisted Tier 1 and 2 regarding their inquiries or concern about Salesforce
Assisted System Administrator in configuring their Salesforce CRM (e.g. Automation, Approval Process)
Worked on some Data Management issues like importing records to Salesforce using importing tools (DataLoader, Dataloader.IO, Import Wizard, Workbench, etc.) and exporting records from Salesforce.
Trained newly hired employees for ADM201 and ADM211 and provided in-depth knowledge about how Salesforce CRM works.

Salesforce Advanced System Administrator/Consultant | IT Department Head

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2016 to July 2019 (38 Months)

Duties and Responsibilities:

Handling issues, request or concern about Salesforce CRM
Manage records using Reports and Dashboard for the company
Install application from Appexchange which will help the company information
Create Apex Trigger / VisualForce Page to work with some of the complex processes
Configure Workflow, Approval Process and Process Builder to automate business process
Provide training to end users regarding Salesforce inquiry
Manage and Maintain Community Portal of the company
Analyzes Salesforce Report and Dashboard Data to be presented on Board
Integrate Secured Third Party Application to Salesforce for Leads and Cases external record creation

Customer Success Manager | Salesforce Administrator/Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to July 2021 (24 Months)

Duties and Responsibilities:

Handling issues, request or concern about Salesforce CRM
Manage records using Reports and Dashboard for the company
Create process builder for any automation process request
Train new users with any product related enhancements
Provides End of Month and End of Week Report
Creates custom object/ field as per client’s request
Configure Page Layout and Record Type as part of the request
Configure field types of the customer’s org per logged cases

Community Co-Leader

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

December 2018 to July 2021 (31 Months)

Duties and Responsibilities:

Organize various trainings to some Salesforce Professionals here in the Philippines
Co-organized Philippines Dreamin’ which is the largest event of Salesforce Community here in the Philippines
Helped Non Profit Organization here in the Philippines when it comes to customizing their Salesforce Platform
Trained Students and other Non-Salesforce professional to venture into Salesforce Industry
Participated in some Salesforce Event like Australia’s Down Under Dreaming and Singapore Dreaming
Introduce new features or functionalities of Salesforce to the community every Salesforce release

Freelance Salesforce Consultant/Administrator

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

February 2019 to July 2021 (29 Months)

Duties and Responsibilities:

Worked with numerous local clients which are looking to establish their CRM using Salesforce
Architect Data and Business process into how they can maximize Salesforce capabilities and features
Assisted existing Salesforce Administrator on some local companies in terms of deploying new modules for their org
Trained new users for Salesforce and how to use the tools efficiently
Helped companies integrate Salesforce into some third party application using different connectors
Managed large scale data to be imported into Salesforce using Data Loading tools of Salesforce
Created custom application with the use of custom object and fields inside Salesforce to adopt the current business process of the company
Provided efficient way on different business process to be automated in terms of different automation tools of Salesforce
Assisted a company in implementing their Pardot B2B Platform
Assisted a company on how they can create Marketing materials with the use of Pardot and Salesforce Email Templates
Assisted some Non Profit Organization here in the Philippines as well as in Australia on how they can get correct data inside their Salesforce Non-Profit Platform

Education History

Field of Study:

Computer Science/Information Technology

Major:

Graduation Date:

March 1, 2007

Located In:

Philippines

License and Certification: :

ADM201 (Salesforce.com Certified System Administrator)
ADM211 (Salesforce.com Certified Advanced System Administrator)
ADM401 (Salesforce.com Certified Developer)

Skills

ADVANCED ★★★

Salesforce CRM

INTERMEDIATE ★★

Salesforce Marketing Cloud

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: Download: 54.59, Upload: 77.86
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: macbook pro
Processor: M1
Operating System: MacOS X

All-inclusive Rate: USD $18.41/hr

Christopher

Candidate ID: 415202

Systems Networking and Administration System Administrators

ADVANCED

Windows Server Administration, VMware, Microsoft Hyper V Server...

INTERMEDIATE

Server Administration, Network Administration...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 18.41 per hour or $USD 3190.66 per month

Remote Staff Recruiter Comments

Christopher is a graduate of Information Technology. He has more than Eleven (11) years of work experience as a Senior System Administrator in the IT Industry. He has also handled other roles which include working as System Engineer, Systems Operations Lead Specialist, Windows System Administrator, and Senior Wintel Engineer.
He has expertise in the following:
- Managing windows servers 2000 to 2019.
- Handling and Building Servers from scratch.
- Configure and Implement VMWare.
- Configure, Implement and Manage Active Directory, Group Policy. MS Exchange
- Handled Level 3 support
He also has an experience in Network Administration.
He has a basic knowledge when it comes to Powershell Scripting.
He has expertise in using the following technologies/softwraes:
- VMWare, HyperV
- Ticketing/Monitoring tool:Solarwinds, Nagius, ServiceNow, Zendesk
- Cloud Services: Onramp, Rackspace, Dimension Data, AWS
He was able to handled projects like:
- Migrating windows active directory to another windows 2016.
- Migrating physical servers to virtualization
he needs 2 weeks' notice to start.

Predictive Index Behavioral Profile- Specialist

Strongest Behaviors

Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Behavioral Summary

Christopher is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Employment History

Windows Systems Administrator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2011 to August 2014 (38 Months)

Duties and Responsibilities:

Supports VMware ESX 3.5, ESXi 5.0 – 5.5 and vSphere 4.0/4.1, 5.1 Windows Platform such as Windows 2000/2003/2008/2012.
Configure and Manage VMware Vcenter
Configure and Manage Microsoft Active Directory, DNS, DHCP
Performed Vmotion Vstorage Motion
Respond to all issues unresolved by Tier I/II support groups.
Local and remote server management
Server builds, transitions and retirements; adherence to strict check lists and formal sign off processes
Expedient, organized and well communicated production changes and critical patch deployments
Participate in infrastructure design; provide insight into server platforms, OS and build strategies
Coordinate remote servers builds with regional teams
Interface with network teams to ensure the server can see the required networks and is remotely accessible
Coordinate with the various tools teams (backup, monitoring, software distribution, AV, etc.) to ensure all required agents are installed and functioning on the base server
Perform the OS and core technology installation tasks ensuring full compliance to departmental build checklists

Projects Handled:

Active Directory Migration From Windows 2003 to Windows 2012
Migration of VMware vSphere, Vcenter 3.5 to VMware vSphere, Vcenter 5.5

Systems Support Engineer

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2008 to August 2009 (12 Months)

Duties and Responsibilities:

Handles 10000 server support of Procter & Gamble
Handles and resolves storage related incidents.
installation and configuration of VERITAS NetBackup Storage Software
This includes NetBackup Ver. ( 3.41, 5, 6) both Master and Client Servers
Daily and Weekly Monitoring of NetBackup Reporting database servers.
Management of Backup policy including Differential, Full and user daily
Server Installation includes ( Windows 2000 Server and Windows 2003 Server)
Performs maintenance check for CPU utilization and storage capacity
VMware server management
Management of Blade Servers
Active Directory management of users, computer and groups
Remote administrations and installation using different remote applications (RDC, Terminal Servers, PC Anywhere, ILO)

Level 3 Systems Administrator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2014 to April 2015 (11 Months)

Duties and Responsibilities:

Configure and Implement client’s Infrastructure such as Windows 2012 Active Directory, VMware vSphere 5.0 – 5.5
Management of Windows 2003, 2008, 2012 Servers
Performed Server Builds for the client
Performed monthly windows patching
Implement GPO policies such as removal/adding of software applications in workstations, servers as per client’s request

Projects Handled:

Migration of Windows 2003 Active Directory to Windows 2012 Active Directory
Migration of VMware vSphere/Vcenter 5.0 to 5.5
Configuration and Implementation of WSUS for the client

Systems Operations Lead Specialist

Industry:

Computer / Information Technology (Software)

Employment Period:

April 2010 to May 2011 (13 Months)

Duties and Responsibilities:

Configure and Implement Microsoft Active Directory
Maintaining and administration of Windows 2003 Server, Windows 2008 Server
Configure and managing Lotus Domino Servers
Managing, Configuring and Implement DHCP, Active Directory, DNS, DFS, RAID Configuration
Managing and configuring WSUS Server
Maintaining all patch levels of server thru WSUS Server
Maintaining all patch levels in VMware Esx host
Maintaining, Managing and Configuring Symantec System Center
Managing VMware Vmotion, Vstorage Motion
Managing disaster recovery on Active Directory, DNS, DHCP, DFS
Configure, Managing Server Builds on IBM xSeries hardware
Configure, Implement VMware ESXi Servers
Configuration and Implementation of VMware Vcenter
GPO, Implementation and Configuration
Server Installation Windows 2003 Server, Windows 2008 Server
Server Installation includes ( Windows 2000 Server, Windows 2003 and Windows 2008 Server)
Performs maintenance check for CPU utilization and storage capacity
Configure VMware ESXi Servers
Implement, Configure DNS, DFS, RAID Configuration

Projects Handled:

Trained Helpdesk in creation of domain accounts, password resetting, unlocking accounts
P2V migration of Servers
Implement Active Directory on VMware Platform

Systems Engineer

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2006 to August 2008 (23 Months)

Duties and Responsibilities:

Handles server support of different clients
Provides technical support to clients in terms of hardware, software and networking administration
RAID hardware and software configuration, management and migration
Server Builds and Configuration
Troubleshooting/repair Server Hardware and Software
In-charge of setup of wireless networking.
Provides installation and maintenance of internal PC hardware components and peripherals, and setting up local area network (LAN connectivity of PC’s)
Provides setup of printers, scanners and other computer peripherals
Troubleshooting/repair of printers, laptops, desktops, servers, UPS, etc.

Senior Infrastructure Engineer

Industry:

Computer / Information Technology (Software)

Employment Period:

July 2017 to January 2021 (42 Months)

Duties and Responsibilities:

Supports Client’s VMware Vsphere 6.7, Windows Platform such as Windows2008/2012/2016/2019
Supports, Manage Client’s Vmware Horizon View (VDI)
Configure and Implement Vmware Vcenter
Performed vmware server cloning
Performed MS SQL Clustering on server builds
Performed RDM disks creation
DNS record creation
VMware Vcenter server builds
Handles Incident, Problem and Change Management
ADFS Management and configuration

Projects Handled:

Migration of VMware machines from old vmfs storage to new vmfs storage
Migration of VMware vdi machines to new VMware horizon view server

Senior Systems Administrator

Industry:

Computer / Information Technology (Software)

Employment Period:

April 2015 to July 2017 (26 Months)

Duties and Responsibilities:

Configure and Implement client’s Infrastructure such as Windows 2012 Active Directory, VMware vSphere 5.0 – 6.0
Management of Windows 2003, 2008, 2012 Servers
Performed VMware Monthly Patching
Performed VMware server cloning
MS SQL Installation
Apache Web/Tomcat Installation, Configuration
DNS creation for client’s newly create site
Performed Server Builds
Performed Server Builds in AWS via EC2 instance
Performed Server Patching thru AWS SSM

Projects Handled:

Migration of Windows 2008 Active Directory to Windows 2012 Active Directory
Migration of VMware vSphere/Vcenter 5.5 to 6.0
Configuration and Implementation of MS System Center Configuration Manager

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 2, 2005

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Windows Server Administration, VMware, Microsoft Hyper V Server,

INTERMEDIATE ★★

Server AdministrationNetwork Administration

Work at Home Capabilities:

Internet Bandwidth: 25 Mbps
Working Environment: Private Room
Speed Test Result: Download: 14.24, Upload: 34.09
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: Dell Inspiron
Processor: Intel i5 processor
Operating System: Windows 10

All-inclusive Rate: USD $15.96/hr

Jesus

Candidate ID: 379039

Systems Networking and Administration System Administrators

ADVANCED

Microsoft Active Directory, VMware, Citrix, TeamViewer...

INTERMEDIATE

Office 365...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 15.96 per hour or $USD 2767.08 per month

Remote Staff Recruiter Comments

Jesus Jr. is working as a Principal Consultant.
He is a technical Lead and doing L2 & L3 infrastructure Support.
He provide support for Windows Server (Windows 2003, Windows 2008 and Windows 2012 Platform).
He is involved in providing daily monitoring of Backup using CommVault backup Software.
He provides support for Active Directory and Azure Active Directory; Enterprise Email System (Exchange 2010, Exchange 2013, Exchange Online) ; M365 / Office 365.
He do daily support of VMware and Citrix and provide support to virtual application deployed to production Citrix Xenapp.
He is proficient in using:
- VMware - 10yrs
- Active Directories - 10yrs
- Citrix - 10yrs
- Office 365 - 2yrs
- Team Viewer - 10yrs
- Event Viewer - 10yrs
He has experience in creating user and assigning license to the user in Office 365.
He also have knowledge in SCCM and WSUS.
He needs 30 days notice.

Predictive Index Behavioral Profile - Specialist

Strongest Behavior

Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Jesus Jr. is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jesus Jr., who takes responsibilities very seriously.

A modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside of their expertise, they’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, Jesus Jr. will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, Jesus Jr. will carefully plan the implementation to minimize problems and maximize results.

Employment History

TECHNICAL ENTERPRISE SUPPORT CONSULTANT

Industry:

Computer / Information Technology (Software)

Employment Period:

January 2001 to January 2012 (132 Months)

Duties and Responsibilities:

Technical Enterprise Support Consultant / Engineer

Trained and Certified Engineer in Vmware, EMC Storage, Symantec Backup Exec
Assist client regarding Virtualization , Storage Consolidation as well as their Backup Solutions
Provide solutions and strategy to the client based on the requirement/project of clients
Able to implement different kind of Storage SAN Systems (fiber, iscsi)
Provide after sales support to the supported product (Vmware,EMC, Symantec Backup Exec)

Technical Enterprise Support Engineer Server and Storage

Trained and Certified Engineer in Server and Storage of DELL and HP Systems
Assisted client with hardware and software problems, provided troubleshooting. Performed maintenance of Servers and Storage equipment, identifying problems and providing appropriate solutions.
Built, maintained, Computer Server systems to improve availability , performance and efficiency of operation.
Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment.
Trained to handle pressure in critical situation. And can work in scheduled time

STORAGE / BACKUP ADMINISTRATOR LEVEL 1

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2012 to June 2013 (16 Months)

Duties and Responsibilities:

Monitor Backup success and failures Netbackup 6.1 , 7.1 and 7.5..
Ticket on all failures not reported by operations.
Provide daily reporting and meeting for Enterprise backups.
Complete procedures as they relate to failures.
Escalated failures and monitor fixed jobs
Monitor, review, and report on tape device status.
Contact vendors to open service calls for support of hardware.
Provide follow up on backup tickets in other team’s queues.
Provide Daily team reports.
Provide daily reporting and meeting for Enterprise backups.
Create and update procedures as they relate to failures.
Fix all backup failures 24x7
Fix tape devices as necessary.
Work with vendors to solve complex problems.
Work with other teams to resolve backup issues..
Perform all recoveries for all customers.
Perform Special Backups as instructed.
Perform Builds, decommissions, and verification.
Policy Creation, Management and execution for all OS and application types
Maintain accountability for the SLAs.
Escalate tickets which cannot be solved by the RIM team to the US team.
For all escalations work with the US teams to insure that if a procedure is needed that it is created

VMWARE CLOUD ADMINISTRATOR

Industry:

Employment Period:

June 2013 to July 2013 (1 Months)

Duties and Responsibilities:

Plan, Design, Deploy, Support and Optimize a growing VMware cloud based on VMwarevCloud, HP Proliant Servers, Cisco UCS and HP and EMC Storage.
Identifying, monitoring and troubleshooting systems issues using such tools as SNMP, syslog, MRTG
Provide basic Microsoft Server Deployment support (We are responsible for the OS deployment and performance ONLY)
Provide Internal Microsoft Server Support for our company wide network, most of which run on the IAAS platform.
Design and test the entire DR and Backup Strategy across all platforms (Linux, Windows, databases, snapshots)
Managing and Maintaining Microsoft AD, DFS, DNS, WINS, File and Print Services
LDAP experience
Experience with high availability networks
Managing and deploying current software patches across VMware and Microsoft environments
Writing and maintaining documentation
Change management documentation and approval processing

SENIOR WINTEL ADMINISTRATOR

Industry:

Employment Period:

August 2013 to November 2021 (98 Months)

Duties and Responsibilities:

Provide Support Windows Server (Windows 2003, Windows 2008 and Windows 2012 Platform)
Daily Support of Virtualize Enviroment (VMware, Citrix)
Provide Support to Virtual Application deployed to production ( Citrix Xenapp)
Provide Daily Monitoring of Backup using CommVault and Avamar backup Software.
Provide Support Enterprise Email System (Exchange 2007 and Exchange 2010)
Provide Support Email Gateway (Mcafee Email Gateway)
Provide Support Antivirus System ( Mcafee EPO Server)
Provide Support Web Gateway (Mcafee Email Gateway,Sophos Web Gateway)
Provide Support Internet Security Solution (AXS Guard)
As a CRM System Administrator, We provide support to CRM Infrastructure(Frontend, Backend, Reporting and SQL Servers). Provide support in Outlook Plugins related issue.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Technology

Graduation Date:

March 1, 2001

Located In:

Philippines

License and Certification: :

ITIL Certified - 9980036062047263 - February 2019

Skills

ADVANCED ★★★

Microsoft Active Directory, VMware, Citrix, TeamViewer, Event Viewer,

INTERMEDIATE ★★

Office 365

Work at Home Capabilities:

Internet Bandwidth: 25 Mbps
Working Environment: Private Room
Speed Test Result: Download: 17.73 Mbps Upload : 21.23
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: HP
Processor: 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.40GHz 1.50GHz
Operating System: Windows 10

All-inclusive Rate: USD $13.52/hr

Paulito

Candidate ID: 367973

Systems Networking and Administration System Administrators IT HelpDesk Specialists

ADVANCED

Linux Administration...

INTERMEDIATE

Network Administration...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

US Eastern Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 13.52 per hour or $USD 2343.49 per month

Remote Staff Recruiter Comments

Paul has been working as an IT professional for more than 20 years.
He is involved in monitoring cloud servers and resolving system issues.
He is maintaining cloud and virtual servers such as Azure, AWS and VMware.
He has experience in installing, configuring and setting up XenServers and Vicidial Servers.
He install and configure Asterisk PBX, Set up and configure firewall, Video Conference, Cisco Router and Switch Management.
He handled installation on new, or updated existing VMWare, Linux, and Windows servers.
He also installed, configured, and maintained asset management applications and systems.
He handled customer's technical issues and communicate with them via email, phone and ticketing system
He has certifications with:
- Microsoft Certified Azure Fundamentals dated September 29, 2020.
- Certified cPanel/WHM Professional Since March 2021
He can Start ASAP.

Predictive Index Behavioral Profile - Artisan
www.predictiveindex.com/reference-profile/artisan/

Strongest Behavior

Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Behavioral Summary

Paulito is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Paulito plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History

Linux System Administrator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2021 to September 2022 (9 Months)

Duties and Responsibilities:

Handled ITIL processes and associated ITSM, Monitoring, Datadog, and service portals for Incident
Handled installation on new, or updated existing VMWare, Linux, and Windows servers.
Handled installation, configuration, and maintains asset management applications and systems.
Handled customer's technical issues and communicate with them via email, phone and ticketing system
Handled Installation, configuration, maintenance, and solving errors for content management systems including, WordPress, Wiki’s, CRM, WHM/cPanel, Netmas, Radius, and TheDude.
Handled Cloud servers via GCP, Azure, Alibaba, and AWS.

Technical Support Staff

Industry:

Others

Employment Period:

November 2003 to March 2004 (3 Months)

Duties and Responsibilities:

Maintain the POS computers and printers.
Install different kinds of Operating System.
Install PC Hardware peripherals.
Maintain network connectivity
Troubleshoot POS programs using Delphi 5 and Database Explorer.

Technical Operator

Industry:

Electrical & Electronics

Employment Period:

June 2004 to June 2006 (24 Months)

Duties and Responsibilities:

Troubleshoots DSLAM Package.
Troubleshoots ATUR connection.
Conduct Electrical Testing.
Conduct PWB repair and PWB soldering.

Manufacturing Technician

Industry:

Manufacturing / Production

Employment Period:

June 2006 to October 2011 (64 Months)

Duties and Responsibilities:

Maintaining equipment, participate in team efforts of producing quality products on time at the lowest possible cost and in continuous development program to enhance our operations.
Operate and run the following machine: Laser Ablation, Washer, Auto inspection, Dicing, Tab bonder and Electrical Testing machine with basic troubleshooting.
Sustaining equipment up time to contribute to the department objective in productivity, yield and quality

System Engineer 1

Industry:

Others

Employment Period:

October 2011 to November 2012 (12 Months)

Duties and Responsibilities:

Maintaining and installing Servers for Call Center System with the following systems, Centos, Asterisk, Vicidial, Elastix, Goautodial, PBXonflash, VMware SAP Server and other telephony technology.
Database, Web, and Application Server maintenance, installation and backup.
Installing and configure Asterisk, PHP, MySQL, Perl, Linux shell scripting,.
Setup and configuring Firewall, Video conference, Cisco Router and Switch management.
Installation and configuration of Routers like Cisco, Linksys, Vyatta and Untangle.
Setup of VMWARE Virtual Machine configuration and installation.
Maintaining Network Connectivity, Antivirus and Workstation

System & Software Administrator

Industry:

Healthcare / Medical

Employment Period:

December 2012 to February 2014 (14 Months)

Duties and Responsibilities:

Installation, maintain and support of Hospital Information System.
Updates, test and backup Databases.
Maintain and install Windows Server and SQL server.
Maintaining Hospital Servers Unit, database and application backup.
Installation and testing of new Software for development.
Installation and configuration of Routers like Cisco, Linksys, Vyatta and Untangle.
Installation and configuration of Virtual Machine Server.
Technically support Major Workstation Hardware/Software problems
.Restrictions of internet connectivity and monitoring.
Installation and maintain for IPPBX systems.

System Administrator

Industry:

Manufacturing / Production

Employment Period:

March 2014 to August 2014 (5 Months)

Duties and Responsibilities:

Maintenance of the following Servers: Email server, HRIS, Production System andRemote Server .
Updates and Backup of Windows Server, SQL server, Ubuntu server, and Centos server.
Maintaining production system, database testing and backup.
Installation and maintenance of firewall and VM Server.
Maintaining Network Connectivity and printer sharing.
Maintain Internet Viruses Protection and software Security.
Restrictions of internet connectivity and Virus monitoring.
Maintaining IPPBX Systems.
Trouble shoot and Fix major problems on company 6 Branches.

Vicidial Specialist/System Administrator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2014 to May 2015 (9 Months)

Duties and Responsibilities:

Maintenance of the following Servers: 4 Linux Call Center System Server on Cloud Server .
Updates and Backup of Ubuntu server, and Centos server.
Maintaining of Internet Viruses Protection, Software Security and Network Connectivity.
Restrictions of internet connectivity and Virus monitoring.
Technical Support on 150 Agent for IT related issues on workstations.
Maintenance of the following Servers: Email server, HRIS, Production System and Remote Server .
Updates and Backup of Windows Server, Ubuntu server, and Centos server.

System Administrator(Vicidial)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2015 to March 2017 (21 Months)

Duties and Responsibilities:

Vicidial system server maintenance on a linux platform on cloud servers.
Vicidial avatar setup and support, apache, PHP, MySQL, AWS, virtual machine.
Install, setup and configure vmware, xenserver, proxmox and vicidial servers.
Install, configure, setup, updates and backup servers.
Maintaining of internet viruses protection, firewall and network connectivity.
Restrictions of internet connectivity and virus monitoring.
Support and fix on agent for IT related issues on workstations.
Experience on installation, configure MySQL servers

IT Operation Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2017 to September 2021 (53 Months)

Duties and Responsibilities:

Implement Linux OS user account registration, deletion, and modification.
Responsible for handling Rhel 6&7. OpenSUSE, Hp-UNIX, and Tandem OS issues as L2 support.
Responsible for handling Windows servers 2008 and 2012 OS issues as L2 support.
Responsible for handling Cloud hosting servers on AWS, VMware, and Azure.
Responsible for handling monitoring applications like Zabbix, Splunk, Subversion, and Web Logic.
Responsible for handling web applications like Apache, Nginx, Php, httpd, Perl, Oracle, and Java.
Responsible for handling Linux services like crontab, and bash scripting.
Responsible for handling updates and patching like yum, rpm and repositories,
Prepare and create procedure manuals for major and minor tasks or activities upon client request.
Coordinate with the Vendor for any hardware and OS-related problems on the server.
Microsoft Certified Azure Fundamentals dated September 29, 2020.

System Admin

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2024 to September 2024 (0 Months)

Duties and Responsibilities:

Managed cloud servers on GCP, Azure, and AWS.
Resolved WHM/cPanel issues via email and ticketing systems.
Provided support for Jira, Jama, Octane, Polarion, Bitbucket, and SVN tools.
Installed and maintained Vicidial, FreePBX, vtigerCRM, Asterisk, and VOIP instances.
Resolved issues for various instances including WordPress, Wikis, and CRM.
Handled user account registration, deletion, and modification on Windows and Linux systems.
Supported projects and resolved issues in VMware ESXi, XenServer, AlmaLinux, CentOS, SUSE, and Ubuntu.
Conducted OS performance tuning and system patching on Linux and Windows servers.
Monitored applications using Zabbix, Splunk, LiteSpeed, pfSense, Subversion, WebLogic, Asterisk, Vicidial, FreePBX, VoIP, Dialer, Backup & Replication.
Worked with application tools such as Apache, Nginx, PHP, Perl,

Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Graduation Date:

March 1, 2004

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Linux Administration

INTERMEDIATE ★★

Network Administration

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/16448324419
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Dell
Processor: Core i5
Operating System: Windows 10

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

* All-inclusive rates include salary, HR support, account management, and IT monitoring tools. Rates vary based on experience and specialisation.

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Hybrid Cloud Migration & IT Automation — Manufacturing Sector

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Hybrid Cloud Migration & IT Automation — Manufacturing Sector

Explore Our IT Administrator Talent

Employment Preferences

Remote Staff Recruiter Comments

Customer Service Advisor

Operations Engineer IT Support Engineer

Customer Service Representative

Desktop Support Engineer IT Systems Security Administrator

Systems Analyst

Azure Network Engineer

IT Support Engineer Grade II

T2 NOC System Engineer

Skills

Employment Preferences

Remote Staff Recruiter Comments

Customer Service Assistant

Sales Consultant

ESC Agent

Senior L2 TSR

Senior Consultant / L2 SME

L3 System Administrator

Retention Support III

Senior Service Desk Escalation (L2)

Service Operations Analyst L2 ( NOC & Desktop Support)/ POC

Technical Application Support Engineer / Point of Contact

Senior Cloud Site Reliability Engineer

CSR

Skills

Employment Preferences

Remote Staff Recruiter Comments

COMPUTER TECHNICIAN / COMPUTER INSTRUCTOR

TECHNICAL SUPPORT ENGINEER

INFRASTRUCTURE ENGINEER / ASSOCIATE SYSTEMS ENGINEER

REMOTE DESKTOP SUPPORT ENGINEER

SYSTEMS ADMINISTRATOR

SYSTEMS ENGINEER

SECURITY TEST ANALYST

SYSTEMS ADMINISTRATOR

SENIOR SYSTEMS ADMINISTRATOR–TEAM LEAD

Skills

Employment Preferences

Remote Staff Recruiter Comments

IT Administrator

Business Owner/Project Manager/Technical Support

Customer Service Representative

Graphic Artist

Graphic Designer/Social Media Manager

Technical Support Representative

Technical Support Specialist

IT Analyst

Skills

Employment Preferences

Remote Staff Recruiter Comments

Technical Support Engineer

Technical Helpdesk Analyst

IT Service Desk Analyst

Corporate Helpdesk Engineer

Application Support Engineer (M365 Technical Consultant)

L2 Helpdesk Support Oficer

Skills

Employment Preferences

Remote Staff Recruiter Comments

Email Support Associate (Lazada Malaysia)

System Engineer

General Virtual Assistant/Freelancer

General Virtual Assistant

Skills

Employment Preferences

Remote Staff Recruiter Comments

Hybrid Cloud Migration & IT
Automation — Manufacturing Sector

Hybrid Cloud Migration & IT
Automation — Manufacturing Sector