How AU SME’s Can Benefit From Outsourcing To the Philippines (And How to Get Started)

• Assisting tenants concerns
• Calling prospective clients / cold calling
• Coordinating Maintenance tickets
• Renewing leases
• Paying utility bills
• Generating leads from different websites
• Other Admin task given by my Property Manager

• Buying second hand cars
• Negotiating/devaluing the price
• Process payments

• Email,Chat and Voice Support of app users
• Upselling our product
• Taking Supervisor and Manager request
• Processing payments
• Tracking orders
• Processing refunds

• Assisting Credit/Debit Card users about their inquiries
• Process payments
• Process refunds
• Investigating possible fraud

• Reviewed all electrical submittals, providing detailed comments and guidance to ensure the successful execution of detailed engineering. Evaluations were conducted in strict accordance with local regulations, standards, and applicable international standards.

• Attended weekly coordination meetings with the EPC contractor and equipment vendors, ensuring alignment on project goals and addressing any emerging issues.

• Conducted site surveys at oil fields to gather critical information necessary for the accurate planning and execution of electrical projects.

• Actively participated in internal and external project meetings, including reviews of 3D drawings and HAZOP assessments, contributing to the overall safety and effectiveness of the projects.

• Contributed to the documentation and application of lessons learned from previous projects to improve future project execution.

Projects Handled/Involved:

• Upgrade of Electrical Substations in Beda Oil Field in Benghazi, Libya (Client: AGOCO - Arabian Gulf Oil Co. Libya).
• Detailed Engineering Phase for New Fiscal Metering System at Amal Field in Amal Oil Field, Libya (Client: Harouge Oil Operations).

• Managed a team of Electrical Engineers and Designers, ensuring effective collaboration and timely delivery of project milestones.

• Ensured that all design drawings produced by the team were fully compliant with client specifications, local authority requirements, industry codes, and standards before submission for client review and approval.

• Conducted site surveys and provided comprehensive reports to support accurate and efficient project execution.

• Performed system studies, including Short Circuit, Load Flow, Motor Starting Analysis, Arc Flash, and Protection Coordination using ETAP software to ensure the reliability and safety of electrical systems.

• Prepared illumination calculations using COOPER lighting software, ensuring proper lighting design that meets project requirements.

• Actively participated in both internal and external project coordination meetings, ensuring alignment across all stakeholders.

• Assisted the project team during the proposal stage by providing material take-offs (MTO), bills of quantities (BOQ), work volume assessments, engineering deliverables, man-hour estimates, and defining the electrical scope of work and demarcation. Participated in internal and external project Kick-Off meetings.

• Prepared material requisitions for long-lead electrical items and bulk materials, ensuring timely procurement to meet project deadlines.

• Developed individual design plans, material requisitions, and technical bid evaluations (TBE), and contributed to the Design Basis Memorandum.

• Coordinated with other disciplines, including Piping, Instrumentation, Civil, and Mechanical, to resolve technical issues related to P&ID, control philosophy, foundation details, and rotating equipment.

• Reviewed and evaluated electrical Vendor Print (VP) documents to ensure they met project specifications.

• Provided technical assistance to QA/QC teams by reviewing Inspection Test Plans (ITP) and method statements, ensuring adherence to quality standards.

• Demonstrated a strong commitment to health, safety, and environmental responsibility throughout all project phases.

• Participated in HAZOP meetings when required, contributing to safety and risk management processes.

• Participated in internal QA audits to ensure compliance with quality management systems.

• Participated in Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) to verify full compliance with contract requirements and ensure system readiness for operation and on-time project delivery.

• Provided technical support to the construction team by responding to technical queries and clarifications, facilitating smooth project execution.

Projects Handled/Involved:

• Engineering, Procurement, Construction, and Management (EPCM) for Sebarok Offshore Expansion Project in Sebarok Offshore (Client: VOPAK).
• EPCM for Bulk Storage Tanks in Pengarang, Malaysia (Client: RAPID).
• Design and Construction of a 3.6 Megawatt Off-Grid Solar Photovoltaic System for SATS Airfreight Terminals 5 and 6, Changi Airport, Singapore (Client: Sembcorp Industries).

• Assisted the Lead Engineer in managing the electrical team, ensuring effective collaboration and task completion.

• Studied client documents, including project proposals and specifications, and raised necessary clarifications to ensure a thorough understanding of project requirements.

• Took responsibility for all electrical scope requirements related to various mechanical packages, ensuring alignment with project objectives.

• Ensured that all design drawings produced by the team were in compliance with client specifications, local authority standards, and industry codes before submission for client review and approval.

• Attended internal and external project coordination meetings with Mechanical Package Equipment Vendors and Client Representatives to facilitate smooth communication and address any project-related issues.

• Acted as the company’s focal point for electrical engineering matters, liaising with engineering services sub-contractors and vendors to ensure alignment with project goals.

• Prepared detailed Electrical Package Equipment Specifications and Datasheets for Gas Turbines, Diesel and Black Start Generators, MV Motors, VSDS, Switchgears, UPS, and other critical components.

• Prepared material requisitions for long-lead electrical items and bulk materials, ensuring timely procurement to meet project timelines.

• Prepared individual design plans, material requisitions, and technical bid tabulations (TBT), and contributed to the Design Basis Memorandum.

• Developed the Power Distribution System philosophy to guide the design and implementation of electrical systems.

• Provided technical clarifications for electrical components of various mechanical package equipment, ensuring accurate and efficient communication with all stakeholders.

• Attended Bid Clarification Meetings with bidders, clients, and other disciplines to resolve any uncertainties and ensure a clear understanding of project requirements.

• Coordinated with other disciplines, including Piping, Instrumentation, Civil, and Mechanical, to resolve technical issues related to P&ID, control philosophy, foundation details, and rotating equipment.

• Reviewed and evaluated electrical Vendor Print (VP) documents to ensure compliance with project specifications.

• Responded to client comments on submitted engineering deliverables, incorporating feedback to meet client expectations.

• Participated in HAZOP coordination meetings and internal QA audits to ensure safety and quality compliance.

• Conducted system studies, including Short Circuit, Load Flow, Motor Starting Analysis, Arc Flash, and Protection Coordination, using ETAP software.

• Performed illumination calculations using DIALUX software to ensure proper lighting design.

Projects Handled/Involved:

• Conceptual & FEED for North Malay Basin Offshore Platform – Greenfield Project in Malaysia (Client: HESS Exploration).
• EPCM for Malikai TLP (Tension Leg Platform) Project – HULL and Topsides, Greenfield Project in Sabah, Malaysia (Client: Sabah Shell Exploration and Production).

• Reported directly to the Senior Electrical Design Engineer, ensuring alignment with project goals and technical requirements.

• Clearly defined the technical scope of each project by making customer requirements and specifications explicit, ensuring precise execution.

• Prepared and managed detailed engineering and design schedules for assigned work, maintaining project timelines and milestones.

• Executed basic electrical engineering tasks in strict accordance with client requirements, ensuring high-quality deliverables.

• Provided early assessments of the company’s technical capabilities relative to customer expectations. Developed tailored solutions that closely matched client needs while optimizing the company’s existing standard offerings.

• Addressed technical inquiries from customers, Project Office Managers (POM), production teams, and draftsmen by delivering well-reasoned and expert advice.

• Formalized technical data for each job using Computer-Aided Design and Drafting (AutoCAD) software, ensuring accurate and precise designs.

• Reviewed and assessed suppliers’ abilities to comply with project specifications, coordinating closely with the materials section. Ensured thorough compliance by verifying supplier acknowledgments of EPS orders and actively participating in necessary meetings, including those with customers when the Senior Electrical Engineer was unavailable.

• Worked in close collaboration with the mechanical section to ensure cohesive project execution.

• Effectively utilized new tools such as ELECDES, AutoCAD 2000, MM3000 system, ELONET, and ECODIAL design software to enhance design accuracy and efficiency.

• Ensured all electrical design drawings adhered to project specifications, relevant codes, and industry standards.

Projects Handled/Involved:

• Design and Supply of 33kV & 13.8kV MC Set Switchgears for six different SEC-CRB Substations in Riyadh (S/S # 7115, 7113, 7782, 8077, 7845 & 7089) as per SEC-CRB Specifications. (Client: HADANIA CORPORATION / Saudi Electricity Company)

• Design and Supervision of 2000KVA Package Substation (Outdoor Kiosk), 33KV/380VAC, 3Ph., 4W, 60Hz, IEC Standard in Tabuk Garden Village-2B, Phase 1, Tabuk, KSA. (Client: Saudi Electricity Company)

• Construction and Monitoring of Two 132KV Substations (S/S No. 8055 & 8056), and Extension of Substation 8020; Design and Monitoring of AC Distribution Board 220/127VAC, 1000A, 3Ph., 4W, 60Hz, 25KA/1sec., IEC Standard. (Client: Daewoo Arabia Limited / Central Region Branch, KSA)

• Design and Monitoring of ATS (Automatic Transfer Switch), 220VAC, 1200A, 25KA/1sec., 60Hz, NEMA Standard for King Fahad International Airport, Riyadh, Saudi Arabia. (Client: Saudi Aramco)

• Taught core engineering subjects such as:
  • Electrical and electronic circuits
  • Energy conversion
  • Engineering materials
  • Mathematics
  • Physics
• Instructed on professional engineering topics, including electrical system design for buildings.

• Prepared comprehensive electrical design packages, including scope of work, electrical specifications, material take-offs, design calculations, construction drawings, material requisitions, and other necessary deliverables.

• Provided clear instructions to electrical designers and CAD operators, overseeing all related engineering design activities to ensure accuracy and efficiency.

• Prepared detailed material take-off (MTO) lists using Excel, ensuring accurate documentation of materials required for projects.

• Assisted senior engineers in evaluating technical bid documents, contributing to informed decision-making during the procurement process.

• Conducted regular site visits to monitor work progress, ensuring that it aligns with applicable codes, standards, specifications, and the overall design intent of the project.

• Interpreted and reviewed vendor drawings to ensure they meet project requirements and specifications.

• Enhanced expertise by studying industry practices and accumulating knowledge from more experienced colleagues.

• Applied Shell DEP standards and other international standards to all projects, ensuring consistency and compliance.

• Maintained positive relationships with consultants, vendors, and contractors, fostering collaboration and smooth project execution.

• Prepared power distribution system design calculations using Excel, ensuring precise and reliable designs.

• Utilized Philips lighting software to perform accurate lighting design calculations for various projects.

Projects Handled/Involved:

• EPC for Caustic Injection Pump (100HP, 480VAC, 3Ph, 60Hz) at Pandacan Oil Depot, Metro Manila, Philippines. (Client: Pilipinas Shell Petroleum Corporation)

• EPC for Retail Stations Upgrade at various retail stations in the National Capital Region, Philippines. (Client: Pilipinas Shell Petroleum Corporation)

• EPC for Substation No. 21A Upgrade (13.8kV, 4000A, 3Ph, 50kA, 60Hz) at Pandacan Oil Depot, Metro Manila, Philippines. (Client: Pilipinas Shell Petroleum Corporation)

• Collaborated with various disciplines including projects, procurement, main contractors, vendors, and other involved groups to ensure seamless project execution.

• Participated in the review of all electrical engineering deliverables submitted by contractors and consultants, ensuring compliance with project specifications and standards.

• Engaged in weekly coordination meetings with contractors, vendors, and third parties to discuss and clarify interfaces, requests, decisions, approvals, project status, and responses.

•  Provided contractors with essential conceptual documents, including specifications, datasheets, and single-line diagrams during the tender stage.

• Responded to contractors' technical queries, ensuring clear and accurate communication of project requirements.

• Conducted regular site visits to assess work progress, providing comments and oversight to ensure compliance with applicable codes, standards, specifications, and the project’s design intent.

•  Offered electrical support to construction contractors by clarifying technical issues during the construction phase.

• Participated in FAT and SAT to verify full compliance with contract requirements, ensuring system availability to support operations and on-time project delivery.

Projects Handled/Involved:

• Design and Construction of GIS 110 kV Substation for Madina Industrial City, Kingdom of Saudi Arabia (Client: SCECO).
• Design and Construction of GIS 132 kV Substation from Riyadh to Qaseem, Kingdom of Saudi Arabia (Client: SCECO).
• Design and Construction of 15MW Wind Power Plant in Taif, Western Province, Kingdom of Saudi Arabia (Client: SCECO).

• Performed engineering duties with a primary focus on power distribution design, including the preparation of essential electrical deliverables such as calculations and drawings.

• Participated in meetings with the Lead Engineer, clients, and third parties to discuss and clarify project interfaces, requests, decisions, approvals, status updates, and responses.

• Regularly reviewed the scope of work to identify any variations, whether initiated by the client or internally within the team. Secured approval from the Lead or Senior Engineer for any changes affecting the project budget or milestones before implementation.

•  Reviewed technical bid submissions for electrical equipment provided by qualified vendors, ensuring compliance with project requirements.

• Incorporated client-approved resolutions of all comments into the drawings and documents produced, under the guidance of the Senior Electrical Engineer or Lead Engineer.

• Applied the latest international and national standards, codes of practice, and good engineering practices to all work performed, ensuring high-quality and compliant outcomes.

• Conducted regular site visits to monitor work progress, providing feedback to ensure adherence to applicable codes, standards, specifications, and the project’s design intent.

• Conducted system studies, including Short Circuit, Load Flow, Motor Starting Analysis, Arc Flash, and Protection Coordination, using ETAP software to ensure safe and efficient electrical system design.

• Prepared power distribution system design calculations using SIMARIS (Siemens software) and lighting calculations using DIALUX software, ensuring accurate and reliable designs.

Projects Handled/Involved:

• Formula-1 Racetrack Project: EPC of Electrical Substations and External Lighting on Yas Island, Abu Dhabi, UAE (Client: Aldar Real Estate Properties).

• EPC of Power Supply Skid for Artificial Lift Well Project: Managed the power supply for five artificial lift wells in Asab and Shah, Abu Dhabi, UAE (Client: Abu Dhabi Company for Onshore Oil Operations - ADCO).

• Lighting and Power Supply Distribution System Design: Designed the lighting and power distribution system for the Baggage Handling System at Dubai International Airport Terminal 3, Dubai, UAE (Client: Dubai Municipality).

• Lead and manage a team of Electrical Engineers, Electrical Design Engineers, and Electrical Designers to ensure timely and efficient project delivery.
• Facilitate effective communication and collaboration within the team and with other engineering disciplines.Provide technical guidance and mentorship to junior engineers and designers, fostering a culture of continuous improvement.
• Oversee the electrical engineering aspects of multiple projects, ensuring compliance with project specifications, industry standards, and client requirements.
• Develop and manage project schedules, ensuring that all deliverables are completed on time and within budget
• Coordinate with project managers and other discipline leads to align project goals and resources.
• Review and approve electrical design documentation, including single-line diagrams, schematics, and layout drawings.
• Ensure all designs meet safety, reliability, and sustainability standards while optimizing cost and performance.
• Perform technical assessments and provide solutions to complex engineering challenges.
• Implement and enforce quality control procedures for all electrical engineering deliverables.
• Ensure adherence to relevant codes, standards, and regulations (e.g., IEC, NEC).
• Conduct design reviews and audits to ensure the integrity and accuracy of all engineering outputs.
• Interface with clients and stakeholders to understand project requirements and address concerns or changes in scope.
• Prepare and deliver technical presentations and reports to clients, providing clear and concise updates on project status and challenges.
• Allocate resources effectively within the team to meet project demands and optimize productivity.
• Monitor project budgets related to electrical engineering tasks and implement cost-saving strategies where applicable.
• Promote the adoption of new technologies and methodologies in electrical engineering design and execution.
• Lead initiatives to improve the efficiency, quality, and sustainability of electrical engineering practices within the team.
• Ensure that all electrical engineering activities comply with HSE policies and procedures.
• Identify and mitigate potential HSE risks in electrical designs and installatio

• Led the electrical engineering efforts for RFS-080 & RFS-084 projects for the RASGAS client, ensuring successful project execution and delivery.

• Assisted the team leader in managing the daily activities of the electrical engineering group, providing regular progress reports on deliverables, and overseeing a team of Electrical Engineers and Designers.

•  Reviewed client documents, including project proposals and specifications, and raised necessary clarifications to ensure alignment with project requirements.

• Ensured that all design drawings produced by the team were in compliance with client specifications, local authority standards, and industry codes before submission for client review and approval.

• Conducted site surveys and prepared detailed site survey reports to support project planning and execution.

• Performed system studies such as Short Circuit, Load Flow, Motor Starting Analysis, Arc Flash, and Protection Coordination using ETAP software. Prepared illumination calculations using COOPER lighting software.

• Actively participated in both internal and external project coordination meetings, including project Kick-Off meetings, to ensure clear communication and alignment across all stakeholders.

• Assisted the project team during the proposal stage by providing material take-offs (MTO), bills of quantities (BOQ), engineering deliverables, man-hour estimates, electrical scope of work, and demarcation.

• Prepared material requisitions for long-lead electrical items and bulk materials, ensuring timely procurement to meet project schedules.

• Prepared individual design plans, material requisitions, technical bid evaluations (TBE), and contributed to the Design Basis Memorandum. Reviewed and evaluated electrical Vendor Print (VP) documents.

• Coordinated with other disciplines, including Piping, Instrumentation, Civil, and Mechanical, to resolve technical issues related to P&ID, control philosophy, foundation details, and rotating equipment.

• Responded to client comments on submitted engineering deliverables and provided technical assistance to QA/QC by reviewing Inspection Test Plans (ITP) and method statements.

• Demonstrated a strong commitment to health, safety, and environmental responsibility throughout all project phases.

• Participated in HAZOP coordination meetings and internal QA audits to ensure compliance with safety and quality standards.

• Participated in FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) to verify full compliance with contract requirements and ensure system readiness for operation and timely project delivery.

• Provided technical support to the construction team by addressing related queries and clarifications.

• Implemented, monitored, and controlled ISMS (Information Security Management System) as per KENTZ Information Security Manual, reporting any violations to the electrical Group Leader.

Projects Handled/Involved:

• RFS-080: FEED and Detail Engineering for AKG-454, Additional Feeder to DP-LCS058 Gas Metering Facilities, LNG Train 2, Ras Laffan (Client: RASGAS).
• RFS-084: Continuous Enhancement Monitoring System for various stacks located in Train-1, 2, 3, 4, 5, 6, AKG-1 & Utilities, RASGAS Refinery (Client: RASGAS).
• Sidra Medical and Research Center Project: Doha, Qatar (Client: Qatar Petroleum).

• Oversaw, monitored, and reviewed contractor transmittals related to the electrical engineering discipline, including electrical layouts, single-line diagrams, load schedules, system studies, specifications, material requisitions, electrical calculations, and other relevant deliverables. Ensured that all systems were safe to operate, maintainable, and compliant with international codes, standards, and project specifications.

• Assisted contractors in resolving technical issues and problems, providing guidance and expertise to ensure successful project outcomes.

• Evaluated, managed, and reported on electrical issues, including design reviews, risk assessments, and coordination with other departments to address and close out any concerns.

• Coordinated, monitored, and reviewed Technical Bid Evaluations for electrical equipment, ensuring that all proposals met the required codes, standards, and project specifications.

• Acted as an interface between the company’s project team and the Lead Contractor, ensuring effective communication and coordination on detailed engineering design matters.

• Actively participated in internal and external project meetings, including reviews of 3D drawings and HAZOP assessments, contributing expertise to ensure project success.

• Served as the company’s primary point of contact for electrical engineering issues, liaising with the Lead Contractor to address any concerns or challenges.

• Contributed to the documentation of lessons learned and applied relevant insights from previous Aramco projects to improve current and future project outcomes.

Projects Handled/Involved:

• Detailed Engineering of New Jazan Refinery in Jizan Province, Saudi Arabia (Client: Saudi Aramco).

• Lead the design of electrical systems for various projects, ensuring they meet all required standards.
• Create and review electrical diagrams and drawings.
• Choose the right electrical components for projects.
• Oversee the electrical engineering part of multiple projects, ensuring they stay on schedule and within budget.
• Work closely with other engineering teams to ensure smooth integration of electrical systems.
• Communicate with clients, contractors, and suppliers to keep projects on track.
• Guide and support junior engineers and designers.
• Review and ensure the quality of electrical designs.
• Solve technical issues that come up during projects.
• Understand client needs and offer technical solutions.
• Prepare and present reports and project updates to clients.
• Make design adjustments based on client feedback.
• Make sure all designs follow local and international standards.
• Keep up-to-date with changes in industry regulations.
• Assess and manage risks related to electrical safety.
• Introduce new technologies and methods to improve efficiency.
• Stay informed about industry trends and recommend useful new practices.
• Encourage continuous learning and improvement within the team.
• Effectively allocate team resources to maximize productivity.
• Monitor budgets and find ways to save costs without sacrificing quality.
• Ensure all work follows health, safety, and environmental guidelines.
• Identify and address potential safety risks in electrical systems.
• Promote a safety-focused culture in the team.

Oversee electrical work for refinery and petrochemical projects, keeping them on schedule and within goals.
Coordinate with other engineering teams to ensure smooth integration of electrical systems.
Communicate with contractors and vendors to meet project needs.
Review and approve electrical designs, ensuring they meet standards and regulations.
Provide technical guidance to ensure safe and accurate design and installation.
Conduct audits and inspections to maintain safety and quality.
Act as the main contact for electrical engineering issues, updating clients and stakeholders regularly.
Prepare and present reports and technical documents to management and partners.
Resolve any electrical issues raised by stakeholders.
Ensure all electrical work follows local regulations, international standards, and safety protocols.
Conduct risk assessments and implement safety measures to prevent electrical hazards.
Promote safety through regular briefings and training sessions.
Allocate resources effectively to ensure efficient use of manpower and materials.
Monitor budgets and find ways to save costs in electrical tasks.
Implement quality control procedures to ensure high standards in all electrical work.
Visit sites to check that installations match approved designs.
Address any defects or non-conformities in electrical systems.
Promote the use of new technologies and practices to improve project efficiency.
Lead efforts to improve the reliability and performance of electrical systems.
Provide leadership and mentorship to junior engineers and support staff.
Encourage collaboration and continuous improvement within the team.

• Responded to incoming customer calls regarding order inquiries and trouble reports.
• Provided comprehensive support for Voice, Data, and Video services and features within the fiber and copper network.
• Conducted analysis and isolation of trouble conditions, creating and organizing trouble reports.
• Utilized in-depth knowledge of communication and networking components to assist customers with service support and equipment configuration.
• Delivered technical and industry information clearly and professionally to diverse audiences.
• Maintained flexibility in working hours to meet the business needs.

• Successfully maintained the seamless operation of technology and applications for both internal and external users.
• Provided first-level support for hardware and software issues, including laptops, desktops, printers, and mobile devices.
• Ensured timely and accurate resolution of service calls, prioritizing exceptional customer care.
• Logged and managed technical issues in the ServiceNow ticket tracking system.
• Monitored and managed the North American Service Desk Mailbox and work queues.
• Collaborated with second-level support for complex incidents as needed.
• Contributed to the creation and maintenance of support documentation and training materials.
• Managed network and application password resets in adherence to company policies.
• Issued company service bulletins to inform users of software and hardware outages.
• Assisted in the review of Service Desk calls and tickets, reporting any process inefficiencies to management.
• Participated in special projects and duties related to Service Desk operations.

• Handling various applications such as Samsung KNOX Portal, Zendesk, Dial Pad, O365 applications, DOMO, TherapyBoss Hub/Portal, Active Directory, Staffing tool, and Mondays.com.
• Effectively resolved Zendesk tickets, provided real-time solutions for Dialpad/Zendesk cases, and efficiently managed emails and schedules.
• Contributed to documenting processes for Samsung KNOX, assisted in asset management, and ensured timely DOMO report submissions.
• Facilitated team meetings, aided in project planning, and handled diverse tasks with confidentiality and adaptability.

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Greet customers warmly and ascertain problem or reason for calling

• Listen to recordings and transcribe those recordings to text files

• Ensure accuracy of the transcribed text

• Understand details of client requirements regarding formatting and notation
• Complete transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submission
• Remain familiar with the latest transcription software and recommend upgrades or enhancements if necessary
• Correct any errors or inaccuracies in a timely manner
• Ensure typing skills are honed and remain sharp by completing typing drills on a regular basis

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

• Provide comprehensive IT support services, responding to and resolving service tickets within SLAs.
• Monitor and address alerts and notifications from remote system monitoring tools, ensuring prompt resolution.
• Offer technical support for various systems and technologies including Retail POS, Windows, Servers, Exchange/O365, SQL, and Navision/Dynamics.
• Collaborate with external vendors to maintain stable services and uphold high-level cybersecurity practices.
• Contribute to technical documentation creation and assist team members with escalated issues.

• Managed call flow and responded to technical support needs of AT&T customers.
• Troubleshot and made adjustments to correct potential phone problems. Train new employees and explain protocols clearly and efficiently.
• Achieve consistent #1 and #2 ranking in monthly metrics, including call duration, number of calls per shift and customer satisfaction.

• Make outbound calls to prospective clients
• Identify potential sales opportunities, generate leads, maintain a database of leads.
• Provide excellent customer service to all clients
• Managing CRM and do warm transfer.

• Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
• Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
• Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.

• Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
• Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
• Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.

• Make outbound calls to prospective clients, identify potential sales opportunities, generate leads, maintain a database of leads.
• Provide excellent customer service to all clients and managing CRM.
• Do warm transfer.

• Receive and interview vendor representatives, negotiate prices, service, quality, or other issues
• Establish and study new sources of supply, give recommendations on vendor acceptance
• Modify design and standardize products, parts, or material, obtain quotes and negotiate with vendors
• Source items with vendors, follow and expedite delivery.

• Operate all CCTV cameras and detect any activity non- compliance with the company’s policies and standards.
• Keen to identify any suspicious behavior, risk, theft, and anomaly.
• Ensure data monitoring, recording, and reporting for investigation, escalation, and resolution
• Follow the standard communication protocol in reporting an incident

• Develop and execute social media strategies that align with the company's objectives Manage social media platforms (Facebook, Instagram, etc.)
• Create artworks and engaging posts across social media platforms that will strengthen brand identity and impact of TSC’s clients to the digital space.
• Monitor social media performance metrics and provide reports on a regular basis.
• Stay up-to-date with the latest social media trends and tools.

• Optimized the client intake process, reducing workflow bottlenecks and cutting response time by 40%, which led to a 15% increase in client satisfaction.
• Enhanced file organization by introducing a digital filing system, reducing document retrieval time by 30%.
• Conducted thorough legal research to aid case preparation, contributing to a 90% success rate in cases handled.
• Streamlined communication between attorneys and clients, improving response times by 15% and boosting client satisfaction by 20%.

• Prepared and drafted legal documents, ensuring accuracy and timely submission to support the firm’s legal processes.
• Launched targeted social media campaigns that boosted client engagement and increased website traffic, generating a 20% rise in leads.

• Managed LinkedIn profiles for multiple CEOs, leveraging Sales Navigator to increase client outreach, resulting in a 40% boost in sales and engagement.
• Streamlined email management, improving prioritization of urgent and important emails, enhancing overall efficiency in daily tasks for the employer.

• Developed daily creative content for social media platforms.
• Managed and posted content on Facebook and Instagram, doubling follower engagement and sales.
• Streamlined social media posting schedules, improving the employer's social media system efficiency by 60%.

• Scheduled daily tasks, enhancing team performance and organization by 45%.
• Streamlined file management processes, resulting in a 30% improvement in the company’s document storage and retrieval system.

• Filed small claims cases in U.S. courts through online filing platforms, ensuring efficient case submission.
• Prepared legal documents, streamlining the legal department's workflow and increasing document processing output by 25%.
• Managed online postings of hotel and apartment bookings across various travel sites, contributing to a 5% increase in sales.
• Assisted the HR manager in the hiring process, improving recruitment efficiency and candidate screening.

• Created daily creative content 
• Posted content in Facebook, resulting in a doubled interaction rate with the followers

• Improved administrative processes, resulting in a 15% improvement in operational efficiency.
• Managed the settlement process for clients’ acquired properties, increasing client satisfaction by 60%.
• Handled data entry and document management for accurate and organized client files.
• Drafted initial correspondence and post-settlement letters to clients.
• Conducted legal searches and prepared documentation for settlements.
• Set up and maintained PEXA workspaces for property transfers and settlement processing.

• Implemented new digital filing software for improved file organization.
• Reduced document search time through better file management.
• Streamlined the client intake process to improve workflow efficiency.
• Reduced response time to client inquiries by optimizing processes.
• Enhanced client satisfaction by improving communication channels between brokers and clients.
• Assisted the sales team in saving, labeling, and organizing client-submitted documents.
• Improved the lead processing system by 60% through efficient document management.
• Took charge of the settlement process to ensure all aspects were handled properly.
• Achieved 90% satisfaction from clients and management through effective settlement oversight.
• Prepared and submitted pre-qualified and qualified client documents for lenders, supporting brokers with administrative tasks.

• Improved file organization system by implementing a new digital filing software, resulting in a 80% decrease in time spent searching for documents.
• Managed client intake process, streamlining workflow and reducing response time by 40%, resulting in an increase in client satisfaction ratings by 40%.
• Streamlined communication processes between brokers and clients, resulting in a 40% increase in client satisfaction ratings and a 30% decrease in response time to client inquiries.
• Assisted the sales team with their daily tasks of saving and labeling submitted documents from clients, resulting in a 60% improvement of the system of processing the leads
• Took over to oversee the settlement process to ensure everything is in place, resulting in a 90% satisfaction from the clients and the management Assisted

• Prepare and send invoices to clients
• Contact clients as needed to ensure payment of outstanding invoices
• Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ data
• Maintain precise records of all incoming payments
• Process accounts and incoming payments in compliance with financial policies and procedures
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Audit all receipts on a determined schedule to ensure accuracy in accounting
• Prepares and posing of accruals and reversals in to the system.
• Prepares and ensures Cash advances are liquidated timely.
• Work collaboratively with accounts payable and other accounting staff to ensure accuracy in finances
• Generate and deliver reports including AR Aging to different departments monthly or as needed
• Generate reports detailing accounts receivable status directly to the President and all other involved departments.

• Review, verify, and validate attachments especially the receipts on petty cash/reimbursement if accurate.
• Prepares cash disbursement specifically Petty cash fund, reimbursements and cash advance.
• Process request for payment for PO and non-PO transactions.
• Checking Purchase orders VS invoices accurately prior to payment.
• Ensures all invoices will be processed on time.
• Prepares payment for monthly fixed rentals.
• Prepares reconciliation of account with suppliers.
• Assist with other accounts payable and help with month end responsibilities.
• Ensures all payments are in timely manner.

• Develop and executed Linkedin marketing campaigns that aligned with organization's overall objectives
• Provided regular reports to clients to communicate progress
• Generated and prospected leads for campaign through various channels
• Develop and executed webinars campaigns, handles CEO's LinkedIn account
• Created and curated engaging social media content
• Managed and organized customer data in CRM
• Managed and prioritized emails for CEO
• Assisted in hiring process
• Managed, coached, mentored colleagues for a high level of quality service and performance
• Help with marketing plans, advertising, direct marketing and campaigns

• Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices
• Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
• Monitor and schedule of pick-up and drop off of drying equipments
• Schedule Mold Testing with customers
• Prepare/Submit Mold Test invoice and reports, mold remediation invoice to insurance
• Prepare/Submit Asbestos COC to designated laboratory/Asbestos and Lead Invoice
• Secure Certificate of Satisfaction to customers via Docusign
• Process claims

• Possessing a strong understanding of the company's products, the competition in the industry and positioning
• Managing and training a business development team
• Creating strategies to successfully reach new business opportunities
• Handles company's social media accounts
• Maintaining and developing relationships with current clients

• Review sales performance and identify branch sales hurdles resulting from process and product review
• Maintain appropriate service levels in all customer touchpoint, handles customer complaint and resolves issues in timely manner
• Coach and evaluates Customer Service Associates based on a given set of business standards and goals
• Develop action and contingency plan

• Assist customers with their subscription management.
• Check order status and provide updates to customers.
• Process refunds and replacements efficiently.
• Interpret and read doctor's eye prescriptions accurately.
• Ensure customer satisfaction through effective communication and problem-solving.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay informed about company products and services to provide accurate information to customers.
• Handle escalated customer issues and ensure timely resolution.

• Manage two websites with different product lines, providing technical support via email and chat.
• Offer expert assistance on all product-related issues to customers.
• Ensure customer satisfaction by checking order status and stock availability.
• Troubleshoot and resolve technical problems efficiently.
• Maintain detailed records of customer interactions and technical issues.
• Collaborate with team members to enhance support processes.
• Stay updated on product knowledge and industry trends.
• Handle escalations and follow up to ensure complete resolution.

• Assist customers with processing their orders.
• Check the delivery status of orders.
• Handle refunds and replacements for lost or stolen orders.
• Resolve all order-related issues efficiently.
• Provide fashion advice and recommendations to customers.
• Maintain up-to-date knowledge of fashion trends and products.
• Address customer inquiries via phone, email, and chat.
• Ensure high customer satisfaction through exceptional service.
• Collaborate with other departments to streamline processes.
• Maintain accurate records of customer interactions and transactions.

• Responsible for attracting qualified candidates, screening resumes, conducting interviews and selecting suitable candidates for open positions within the organization.
• Oversee the onboarding process for new hires, ensuring they receive necessary training, complete required paperwork and feel welcomed and supported in their new roles.
• Administer employee compensation and benefits programs, including salary administration, health insurance and other employee benefits.
• Coordinate training sessions, professional growth and development.
• Maintain employee records, including employment contracts, performance evaluations and other relevant documents, ensuring confidentiality and compliance with data protection regulations

• Developed and implemented recruitment strategies
• Posting job openings on social media platforms
• Reviewing and screening resumes and applications
• Conducting Phone and In-person interviews
• Plan, organize and coordinate recruitment, selection and hiring processes.
• Maintain accurate personnel records and ensure confidentiality and security of sensitive data
• Conduct employee onboarding and orientation programs to facilitate smooth integration into the organization

• Work closely with the General Manager to oversee daily business operations and performance
• Supports General Manager and performs duties when the manager is absent or out of the office
• Work with senior stakeholders
• Build systems to triage naming requests and manage creative workflow
• Ensuring all operations are carried on in an appropriate, cost-effective way
• Provide inspired leadership for the organization
• Make important policy, planning, and strategy decisions
• Develop, implement, and review operational policies and procedures
• Help promote a company culture that encourages top performance and high morale Ensure that members of the operations team adhere to company rules and work ethics
• Work to encourage team members, including communicating team goals and identifying areas for new training and development training
• Conduct regular performance evaluations and report directly to the General Manager
• Work with the board of directors to determine values and mission, and plan for short and long-term goals
• Identify and address problems and opportunities for the company
• Build alliances and partnerships with other organizations
• Support worker communication with the management team
• Conducts team meetings to update members on best practices and continuing expectations
• Discover training needs and provide a list of required training
• Listen to team members’ feedback and resolve any issues or conflicts
• Assists the HR department with hiring processes and new team member training requirements
• Plan and organize team-building activities and engagements to coordinate with the HR department
• Engage and maintain relationship with clients to grow their staff in the company

• Reporting to the PCSM (Senior Manager),
• Helps the PCSM in aligning the Team Members to company goals and values 
• Helps the TM understand each individual client's objective through collaboration with the AM and CEM
• Helps drive productivity and engagement by ensuring that the work environment, internal communication, teamwork, respect, and healthy relationships in the workplace take place

• Offshore management leaves and schedules Incentives and Bonus
• Annual Performance Reviews
• Ensure that Culture is Positive
• HR Management
• OA POC SMSF Coordinator Property Adminstrator

• Client and CRM Management
• Accounts Payable/Receivable
• Corporate Secretarial Process
• Basic XERO Bank Reconciliaition 

• Operations Strategy Mentor and Lead
• WTD, MTD, YTD Reports
• Data Entry
• Liaise with different dpertaments and managers
• Audits
• Executive Asisstant Administration
• Marketing Assistant
• Financial Planning Assistant

• Data Entry
• Liaise with different dpertaments and managers
• Audits
• Executive Asisstant
• Administration Marketing Assistant
• Financial Planning Assistant

• Executive Assistant/Account Manager Marketing Assistant
• Social Media Management Payments Coordinator/Customer Service Manager Accounts Receivable and Accounts Payable
• Basic Bookkeeping through XERO
• Class Email Marketing through Hootsuite, Keap, Mailchimp
• Data Entry and Research
• Email Marketing
• CRM Management
• Website Management through Clickfunnels and WordPress
• Communications Platform Microsip, Teams, Slack, WhatsApp
• Project Management through Asana and Adviserlogic