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• Edji has been working for almost 9 years in the real-real estate, health and wellness, educational institutions and, business process outsourcing handling telecommunications accounts where she supported the following tasks:
  • Account Management 
  • Project Management 
  • Executive Virtual Assistance
  • Email Marketing
  • Social Media Management 
  • Property Management
  • Technical Support
  • Billing and Retention
  • Lead Generation 
  • Customer Correspondence
  • Sales 
  • SEO
  • Video editing
  • Administrative tasks
• As an Account/ Project Manager, she has been involved in doing 
  • Delegating of tasks for VA and back-end supports 
  • Creating Progress reports to be sent out to the client 
  • Making KPI measurements to keep the team on track with task 
  • Acting as POC for any concerns relating to project requirements 
  • Strategizing best practices in delivering the task 
  • Supporting the clients with needs and providing assistance with the completion of projects 
• She has also knowledge with eCommerce designing and eCommerce eco system 
• She gained 6 years in rental property management for short, mid and long term rentals.
• She is proficient in using the following tools 
  • AirBnB
  • VRBO
  • Click up 
  • Asana 
  • Trello 
  • HubSpot
  • Notion 
  • AirTable 
  • Monday.com 
  • Loomly
  • Ring Central 
  • Slack 
  • Go Daddy 
  • WordPress
  • Basecamp
• She can start asap, is amendable working any shifts, and open for any full-time or part-time role.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.

• Ergielyn is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make them readily approachable. Ergielyn gets along easily with a wide variety of people.

  Her drive is directed at working with and for others. She derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Yam has worked for almost 11 years in a variety of fields, including the travel industry, education, and business process outsourcing, where she handled and performed roles like back office and front office agent, coordinator, inbound sales representative, customer service representative, and specialist in hotel reservations. She has a degree is in marketing management.
• She was exposed to the following tasks: 
  • Phone support
  • Email and chat support
  • Back office and Front office Administration
  • Inbound Sales
  • Flight and hotel booking, change and cancel reservations
  • Upgrading flights
  • End-to-end refund processing 
  • Administrative tasks
• When she was working in an educational institution as a coordinator she was tasked to do the following:
  • Helped the school to create flyers to be given to potential students and potential partner company
  • Made a room-to-room presentation to encourage incoming college students to enroll in the school
  • Submitted proposals to potential partner companies 
  • Assisted students in looking for a paid OJT 
  • Coordinated the students' concerns during their OJT to the school
  • Created payroll and pay slips for students
• She has proven experience in the Travel industry using Sabre for 8 years. She is also adept with another GDS tool which is Katana. She has also used Zendesk, SFTP server, google application, and MS Office.
• She can start asap, can work morning or mid-shift only, and is open for any full-time or part-time role.

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Miriam is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Miriam, who takes responsibilities very seriously.

With experience and/or training, Miriam will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Miriam is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Flo has been working for 15 years.
• She started her career as a Secretary in an insurance company. She then landed a job in the BPO  and became a Customer Service and Inside Sales Representative to multiple accounts under logistics, food, and telco. Her most recent employment was as a Data Analyst/Processor in an Au-based business.
• She is proficient in performing the following:
  • Customer support (phone, email, chat)
  • Inbound sales
  • Data entry and analysis
  • Appointment scheduling
• She is a user of Salesforce, GWCC, Dos-based CRM, MS Excel, and MS Outlook.
• She can start ASAP.
• She is amenable to working the day shift, full-time.

• Macky has been working for almost 9 years in the BPO, Educational Institution, Travel Agency and Virtual Assistance Industries where he supported the following tasks:
  • Virtual Assistant
  • B2B and B2C Marketing 
  • Phone Support
  • Customer Service
  • Billing Representative
  • Sales Representative
  • Recruitment Specialist 
  • Account Manager
  • Email and Chat Support 
  • Calendar Management
  • Date Entry 
  • Administrative Tasks
• He has an experience handling Telecommunications, Toll Company, E-commerce and healthcare accounts in the BPO Industry.
• When he was working in the BPO Company, He was promoted as mentor who is responsible training the new hires.
• He is proficient using Hubspot, Shopify, slack, skype, zoom, g-suite, MS office and Canva.
• He can start asap, amendable working any shifts and open to any part-time role only.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Modesto Macky is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Modesto Macky gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satis

Nicole has over three years of experience in the customer service industry

She worked for a telco company in the US, offering assistance to customers having issues with their mobile and directTV

Answered billing inquiries and processed payment extension requests

She also worked for a pizza company in the US taking orders from customers over the phone

She recently worked as a virtual assistant for a real estate company in the US where she supported the team leader and other real estate agents

Some of her responsibilities include:

• Calendar Management
• Appointment Setting
• Creating zoom meeting links
• Taking meeting minutes and sharing to team members
• Create campaign designs and flyers
• Edit and submit contracts in CRM

She is open to both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile - Guardian

https://www.predictiveindex.com/reference-profile/guardian/

Strongest Behaviors:

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

A very conscientious and disciplined person; particularly careful, thorough, and accurate in her work. Nicole is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Nicole will depend upon professional training, her own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, she will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in her actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Lai has more than 10 years of relevant experience.
• She worked for 8 years in the BPO providing customer service and shifted to remote work in 2018 as a virtual assistant for real estate clients for 4 years.
• She is adept in performing the following:
  • Customer support
  • Inbound Sales
  • Appointment setting
  • Email marketing and management
  • Social media management and marketing
  • Order fulfillment
  • Cold calling
  • Lead sourcing
  • Skip tracing
  • Other admin tasks like contract sending
• She used applications and tools such as Google Suite, Slack, Hubspot, HootSuite, Zillow, MailChimp, Asana, Trello, ZoomInfo, Trulia, and DocuSign.
• She can start ASAP.
• She can work anytime for any part-time or full-time position.

• Answering customer billing, order, and invoice inquiries
• Troubleshooting devices 
• Account Activation
• Customer retention
• Upselling
• Handling inbound and outbound calls
• Email and chat support
• Book appointments with Doctors
• Advise clients about insurance plans

• Microsoft Office Suite (Word and Excel)
• Cisco
• Atlas

• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Behavioral Summary

A pleasant and extraverted person, April is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make her readily approachable. April gets along easily with a wide variety of people.

Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, April can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Works at a faster-than-average pace; is attentive to details and both quick and accurate in handling them. 

• She has been in the BPO industry for 6 years and started working as a Virtual Assistant in 2020 catering to clients in the US within the medical services.
• and supported the following tasks:
  • Medical Insurance and claims verification
  • Invoices and claims
  • Inbound and Outbound call
  • Customer Handling
  • Email Management
  • other Admin tasks
• She is proficient with the EMR system, Microsoft Office (Excel, Word, and PowerPoint), and Google Apps.
• She can start as soon as possible for any full-time position preferably for a graveyard shift but can also consider the day shift.

• Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
• Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
• Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

Edmy Maiden is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

• Angel has a 5 years professional work experience in the BPO industry handling Insurance, Healthcare, Financial, Sales and Leasing account where she supported the following roles:
  • Telemarketing
  • Lead Generation
  • Appointment Setting
  • Inbound and Outbound phone support
  • Sales and Retention
  • Warm and Cold calling
  • B2B  and B2C Campaign
  • Customer handling
• She have an experience handling clients from Australia, UK, US, New Zealand and South Africa.
• Excellent comms skills.
• She's passionate in sales, was recognized as the top performer of the year and was promoted to a Team leader position.
• She is available to start immediately. Also, open for full-time.

• Strongly venturesome in taking risks and focusing on the future; almost exclusively concerned with where they’re going rather than either how they’ll get there, or where they’ve been. Very adaptable; solves problems as they occur rather than through advance planning.
• Makes decisions and takes action, even when there’s an absence of proof confirming their decision. Comfortable operating outside of traditions, Angel Rose pursues strongly innovative ideas, even in the face of failures or popular opposition.
• Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.

Angel Rose is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

Chinas has over six years of customer service experience

She has provided assistance to customers in the US in the motor and financial industry

Did basic troubleshooting for customers having issues with the safety devices attached to their vehicles

Processed activation and reactivation of accounts in the system

When she handled the financial account she answered inquiries regarding billing and subscriptions

Process waiving of fees for customers with delayed payments

Assist in setting up disputes and fraud investigations

She is open to both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile - Promoter

https://www.predictiveindex.com/reference-profile/promoter/

Strongest Behaviors:

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

China is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to China to be liked and accepted, and she express herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• Alf has over 10 years of relevant work experience. He started working in a BPO as a Collection Specialist. He then transferred to a third-party collections agency as a Case Manager. In mid-2015, he ventured into remote work and was hired as a Customer, Pricing, and Inventor Specialist in a logistics company in Australia. 
• He recently received a certificate for an online course he took about Operations and Supply Chain Management.
• He is proficient in supporting the following:
  • Collection (phone and email)
  • Pricing negotiation with vendors/suppliers
  • Inventory
  • Report generation
  • Lead generation
• He has strong experience with dealing with wholesales, and retail orders specifically for ship cargo containers. He prepares purchase orders and invoices, and coordinates with the suppliers in terms of the order specification.
• His experience with MYOB involves updating customer files, and price lists.
• In terms of Excel, he can do basic formulas, charts, pivots, VLOOKUP, and basic forecasting.
• He is an adept user of MYOB, Trello, Asana, Container Exchange, Container Chain, Gmail, Zoho, MS Outlook, MS Teams, and Salesforce.
• He can start ASAP.
• He prefers working the day shift for any part-time or full-time role.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines

Alfie is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Alfie will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Alfie is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

Mark has over seven years of experience as a customer service representative in the Telecommunications, Finance, and Technology industries

He worked as a technical support representative providing assistance to customers in Australia and Southeast Asia with their Apple products and devices

Performed initial troubleshooting for all Apple products

Created report for the internal engineering team on prevalent and emerging issues

Handled billing disputes and refund requests
He has experience handling inbound calls, outbound calls and email support. 
He is proficient in using the Microsoft Office suite 

He is open to both part-time and full-time positions and is available to start immediately
 

Predictive Index Behavioral Profile - Specialist

https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behavior:

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Mark Jayson is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mark Jayson, who takes responsibilities very seriously.

• RJ has 16 years of experience in Customer Service, Technical Support, Sales, Back office, and College instructor
• He handled accounts like telecommunication, real estate, online shopping, desktop support, SAAS and software web application
• He is proficient in using Zendesk, Trello, Skype, outlook, Freshdesk, Google Suite, Microsoft office Dynamics and office
• He has basic knowledge in web development and SEO
• He can start immediately

• Places high value on “the book,” and/or professional background, which will be followed exactly to protect the company against risk.
• Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
• Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rick Jordan will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

Rick Jordan is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, Rick Jordan will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.

Strongest Behaviors
 

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Gail is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Gail, who takes responsibilities very seriously.

With experience and/or training, Gail will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Gail is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Debbie has over 10 years of work experience. She was employed in the BPO, real estate, and marketing companies as a Data Encoder, Customer Service Representative, Executive Assistant, and Campaign Manager. Her most recent job was as a Sales Administration Assistant for an Au-based pool builder client through Remote Staff. Over the years, she gained expertise in
  • Customer Support
  • Appointment Setting
  • Quality Control
  • Email Management
  • Client Relations
  • Sales Verification
• In addition, she did cold calling, coordinated with business partners, and bridged gaps within different departments.
• Debbie is adept in using RingCentral, Zendesk, Asana, Google Spreadsheets, Microsoft Office Applications such as Excel and Word, and MS 365.
• She is available to start immediately.
• She prefers working during the day, full-time.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Deborah is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Debbie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, she will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Charina has more than 5 years of experience in Customer Service and Technical Support
• She has been a Team Leader for 4 years
• She handled accounts like telecommunication, retail, and financial
• She is proficient in using Microsoft Office, Google Workspace, Nice Tool, Slack, Citrix, Cisco. She also have a knowledge with Bitrix and Asana
• She can start immediately

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
• Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.

Charina Therese is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. Listens non-judgmentally, and can understand many different sides of an issue. Their unselfish and uncritical interest in others is helpful in developing and maintaining personal relationships. Charina Therese “wears well” in repeated contacts, thinks of others first, and will often put their needs and interests before their own. Driven to help others, including company management, colleagues, direct reports, or customers.

Jericson has over seven years of experience doing customer service in the finance, technology and BPO industry

Answered inquiries from customers via phone, chat and email

Assisted customers with technical product issues or concerns through basic troubleshooting

Processed account verification and customer registration

He is open to full-time positions and is available to start after 2 weeks of getting hired 
 

Predictive Index Behavioral Profile - Guardian

https://www.predictiveindex.com/reference-profile/guardian/

Strongest Behaviors:

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in his work. Jericson is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jericson will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, he will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in his actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Marjorie has been working for 7 years in Customer service and Technical Support
• She handled telecommunication and ISP provider accounts.
• She has Excellent verbal and written communication skills in English
• She has Multitasking solving skills necessary to keep customers and clients satisfied
• She is proficient in Jira, Zoom, Microsoft Word, Excel, and PowerPoint. She has basic knowledge on how to use Canva. She can also use different CRM's like Salesforce, Podio, Quickbase, and Billit
• She can start immediately

• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Marjorie is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Marjorie is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marjorie gets along easily with a wide variety of people.

Her drive is directed at working with and for others. She derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Paul has 20 years of collective experience in customer service and sales and marketing. While waiting for his degree in AB English, he applied to and got hired by a BPO where he started as an agent. Eventually, he got promoted to Supervisor. He progressed and became a Manager in the other companies he's been with. Fast forward to 2017, he was introduced to freelancing and was hired in businesses based in the US and UK. In his employment, he was able to provide his expertise to employers and clients within the financial, IT, and insurance industries where he performed the following:
  • Inbound and outbound sales
  • Content marketing
  • Social media management
  • Lead generation
  • Email marketing
  • Call center management
  • Business development
  • Appointment setting
  • Customer service
  • Telemarketing
• For lead generation, he utilized LinkedIn Sales Navigator along with other social media platforms such as Facebook and Instagram. 
• As a leader, he used to manage 10+ team supervisors and more than 150 agents.
• Paul is proficient with Slack, Zendesk, Zoho, HubSpot, Salesforce, Mailchimp, Mailshake, Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, Teams, Trello), Monday.com, Jira, Apollo.io, and LinkedIn Sales Navigator.
• He can start immediately and prefers full-time, morning, or mid-shift roles.

• Bea is a Business Administration graduate with a major in Financial Management and has 5 years of collective experience in the insurance, telco, and outsourcing industries.
• For 2 years now, she has been the Recruitment Consultant for an Australia-based labor agency.
• Her past insurance employment enabled her to perform the following tasks:
  • Recovery and collections
  • Email Management (send emails to clients, debtors, assessors, repairers)
  • Assist queries from clients, insured, debtors, assessors, repairers
  • Inbound and outbound calls to customers, insured, debtors, assessors, repairers
  • Claims liability review for recovery and identify best actions to be taken
  • Paperwork preparation and sending requests to solicitors for issuance of legal proceedings against debtors
• She used various applications and software such as Avaya, Fasttrack, Microsoft Office Apps (Teams, Word, Excel, PowerPoint, Outlook), and Google Workspace.
• Bea loves learning and she takes different online courses via Udemy. She is also a Civil Service Passer with Professional eligibility in the country.
• She can start after a week's notice.
• She is amenable to a day shift part-time or full-time position.

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Beatrice Louise will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

He finished BS HRM in 2013
After graduation, he started his career in the BPO industry

He handled Sales and Billing accounts
He successfully converted interested customers into sales
In his last employment as Senior Associate/SME, He handles:

Escalations
Administrative Tasks
Reporting
Coaching and
Provide support to the customers through email and phones calls

He is also knowledgeable in different software and tools like:

Salesforce
Spice
Space
Avaya Softphone
Google Workspace

He has 8 years of collective experience in Customer Handling.
Available to work part-time and full-time immediately.

Predictive Index Profile - Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors

• More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

Jerica has more than ten years of experience in the customer service industry

She worked for a BPO company providing technical assistance to US-based customers having issues with their mobile and internet service

Responded to account inquiries and concerns. 

She then got promoted as a Team Lead where she managed a team of 15-16 agents

Conducted coaching and feedback on agent performance

Mentored agents who were unable to meet KPIs 

Conducted team meetings and training to ensure that everyone is aligned and updated with new processes of the project

Jerica then shifted to remote work and was hired as a Shopify E-commerce Manager for an e-commerce company in the US

Some of the tasks she performed included:

• Shopify order management
• Shopify product listing
• Order Fulfillment
• Answered  customer inquiries via email, social media, and chat
• Processed returns and refunds

She also had a brief stint as a social media specialist for a marketing company where she did the following:

• Created content to be posted on social media accounts
• Did social media outreach to potential players and viewers
• Edited videos of tournaments and posted in social media accounts
• Conducted short interviews with players 
• Posted live streams and podcast streams
• Email marketing 

She is open to both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile - Operator

https://www.predictiveindex.com/reference-profile/operator/

Strongest Behaviors:

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• May has been working as a Customer Service Representative at a Business Process Outsourcing Company for about 5 years. Her accounts include telecoms, home security, retail, cable, and phone services. She gained experience working with clients from Australia, the United States, Germany, and Canada.
• She was exposed to the following tasks:
  • Technical Support 
  • Phone Support - Inbound and Outbound calls 
  • Customer Service
  • Outbound Sales
  • Chat and Email Support
• She is proficient in using tools such as MS Excel and CSS ~ CRM, Citrix and Zendesk. 
• She can start ASAP, amenable to work any shifts and open to full-time or part-time roles.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, May ann is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. May ann gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Earl is an experienced Learning and Development Trainer working for over 10 years where he mainly handled senior-level roles in training and managing people regarding processes and monitored team performance. He also developed training modules,  conducted leadership training, and manage the operational performances of newly-hired employees. The roles he had handled included but were not limited to Senior Training Supervisor, Business Development Executive, Quality Assurance Team Leader, and Training &  QualitySpecialist. He already managed to work with the US and Australian clients. Earl is constantly seeking development opportunities and comfortable leading and working with a team.

• His expertise is in the following:

  • Training and Development

  • Technical Customer Support

  • Business Planning Presentation

  • Report and Training Needs Analysis

  • CSAT and NPS Surveys

  • Customer Relations 

• Adept in using the tools/applications like:

  • SalesForce CRM

  • SurveyMonkey

  • Google Suite

  • Google Spreadsheet

  • MS Presentation

  • MS Word

  • MS Excel

• He can start immediately.

Frederick brings with him over 15 years of comprehensive experience across the customer service, sales, and workforce management industries, with the last 5 years fully dedicated to remote work. His background demonstrates a consistent track record in both inbound and outbound communications, sales development, appointment setting, and client engagement within a variety of industries, including financial services, telecommunications, insurance, and property management.

Notably, Frederick has worked in environments requiring high call volumes, lead generation, and customer issue resolution. His experience with sales tools like Leads Gorilla and platforms like Zendesk further strengthen his technical capabilities in the virtual space. He is accustomed to making up to 50 outbound calls per day, emphasizing both efficiency and endurance in a remote setting.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors