Hire World-Class, High Performing, Vetted Phone Support Agents.
Cut Labor Costs by 70%

• Attends to walk-in and phone-in clients who had inquiries and problems about their pagers.
• Explains billing inquiries to clients
• Conducts thorough investigations on paging service anomalies
• Does memoranda for immediate solutions of clients’ complaints
• Transmits documents to different departments and branches of the company.
• Officer-in-charge on certain periods when the supervisor is not available. 
• Ensures that all inquiries and complaints are handled properly in the basis of time, quality and quantity.
• Makes and submits weekly, monthly, quarterly and yearly report to the Manager.
• Trains new staff on how to handle complaints and inquiries as well as the different procedures done both on phone and over-the-counter interactions.

• Does fieldwork to assist individual clients and corporate accounts with complaints regarding their units
• Encodes documents used for clients’ reference.
• Assists in phone-in inquiries and complaints.
• Attends to walk-in clients who have inquiries or problems with their units.
• Assists clients with regard to their billing statements by answering queries and offering possible solutions for their problems.
• Sells brand new and secondhand units to clients who are interested in investing on stocks and other foreign currencies.               
• Takes the responsibility of officer-in-charge whenever the occasion arises by making sure that all documents, memoranda, investigations are fully furnished for the clients’ satisfaction and the company’s benefit.

• Handles interviews of patients who have submitted Temporary Birth Certificates by filling important data and ensuring that all are correct, complete and valid before typing it to the Original Birth Certificate and transmitting it to the Local Civil Registry. 
• Handles all types of Death Certificates and ensuring all data are correct, complete and valid before giving it to the relative. 
• Receives complete finish patients’ charts endorsed by the admitting department. 
• Re-checks the completeness of the patients’ charts. 
• Writes important data in an index card to serve as a manual file on all patients’ charts as back up for retrieval for future references. 
• Does requests of patients who need their hospital data and information in compliance to various agencies’ (private/government) requests. 
• Files all patients’ charts in a coded technique in order to easily retrieve and access it.
• Log in all Operating Room cases and updates daily via Logbook and Bill Board
• Monitors all the supplies inventory incoming and outgoing coming both from the Pharmacy and Central Supply Department requested by the OR Staff.
• Making sure that everything used are accounted for and tallied in the inventory and charged to each respected patient via monthly and annual report submitted to the Accounting Head and a copy furnished to the Owners (CEO’s) of the hospital.
• Admits patients upon the request of their attending physician.
• Receives reservation and provides room accommodation for incoming patients.
• Assisting doctors and nurses at the Emergency Room in handling different patient cases.
• Assisting doctors in doing minor surgery
• Performing Advance and Basic Life support during times of Code’s.
• Making sure that all equipments are functioning perfectly and all necessary supplies are available.  

 

• Handled and worked with 7 operatives and transcriptionists assigned to various international accounts.
• Ensuring agents understand and comply with all objectives, performance, standard and policies.
• Monitor and evaluating agent performance, providing learning and coaching opportunities and taking corrective actions.
• Offer new idea and suggestion for improvement.
• Confers by reporting to managers any complex and unusual situations.
• Create necessary schedules of agents and making sure that everybody adheres to their respective time stricktly.
• Interviews applicant agents who can conduct interviews on individuals regarding about any topic base on the required concern needed on the job task in their respective companies.
• Maintain and process forms and records related to employees, benefits, claims and process reports.
• Communicate and interpret policies and procedures.
• Coordinates the administrations mandates with regards to the company sponsored benefit program.
• Identify employee related issues and take action to address and resolve these issues.
• Interviews prospective employees, check references, make job orders and conduct orientations.
• Analyzes wages, salaries and prepare job description.

• Handles calls of Sending and Receiving Money Transfers within the US territories and Internationally
• Handles Telephone Money Transfers within the US Territories and Internationally
• Handles Web Care as well as Validate Money Transfers Online transactions with concerns regarding technical problems.
• Handles all General Inquiries regarding processing in all Types of Money Transfer Transactions

January 6, 2020 - September 9, 2021 (Outboound Collection)

• Handle calls by collecting current and past due accounts to customers who has arrears with their mobile services.
• Provide maximum date of payments possibly allowed by the system.
• Explaining the customers' bill whenever disputes arises.
• Make minor adjustments on customers' bills if need be. 

August 22, 2018 - June 21, 2019 (Upskilled Promotion - Retention)

• Handles Calls in General (All Aspects)
• Handles irate calls and gives immediate and First Call Resolutions.
• Meet customer’s demands in ways subject in company’s policy that will prevent the cancellation of an account / accounts.
• Give a onetime adjustment on customers bill by 25%, 50% or 100% which is subject in company’s policy or in any ways upon customer’s demands.
• Provide promo’s / credits to customer’s accounts in order such as that customer’s bill would lower down by way that could help customers manage their bills and enjoy the full service of what the company is offering.
• To explain to customer’s thoroughly reasons on why there are occurrences of increase in subscription in their services.
• Make customers understand the Value and Quality of their package versus to the Financial Value that they have to pay.
• To Cancel Accounts which are Unsavable.

June 1, 2017 - August 21, 2018 (TRIO - Internet / Phone / Dish)

• Handles calls of regarding billing statement of all customers
• Handles calls and does troubleshooting of customers who has problems regarding satellite dish or receiver problems
• Handles Inquiries
• Does adjustments and give credits to all billing concerns
• Handles sales regarding upgrade, change and adjustments of customers packages which would fit and benefit them
• Handles pre-authorization payments or onetime payments of the customers who likes to settle their bills

 

• Basic Website Set-up and Designing, connecting custom domain, integration, etc.
• Responds to members’ concerns within 24 hrs.
• SLA upon the receipt of the email.
• Make sure the member’s issue has been acknowledged and resolved.
• Advise members on the necessary steps to navigate their sites.
• Answer members’ questions regarding problems with their accounts

• Responds to member’s concern within the 24 hrs. SLA upon the receipt of email.
• Make sure the member’s issue has been acknowledged and resolved.
• Advise member of necessary troubleshooting steps when they are unable to access their social media accounts.
• Answer member’s questions regarding problems with their accounts. 

• Operate computers programmed with accounting software to record, store, and analyze information.
• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
• Receive, record, and bank cash, checks, and vouchers.
• Reconcile or note and report discrepancies found in records.
• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
• Prepare and process payroll information.
• Reconcile records of bank transactions.

Monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not.

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis. .
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Answer customer questions regarding problems with their accounts.
• Record information about financial status of customers and status of collection efforts.

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

Customer Inquiries & Resolution: Respond to customer inquiries promptly and provide timely, effective resolutions, ensuring customer satisfaction and retention. Email Communications: Manage and send clear, professional emails regarding payment failures, account issues, and login or payment concerns to ensure seamless customer communication. Ad Hoc Tasks: Take on additional responsibilities and tasks as needed within the scope of the role, contributing to the overall efficiency and success of the team.

• Minimovers Acct.
• Inbound Residential
• Provide good customer service and accurate information to the customer.
• Tracking and Booking services
• Upsell additional products (Boxes and tapes)

• Outbound B2C ( Cold Calling )
• Selling healthy meals around Australia
• Building Rapport to the customer
• Asking credit card details and gaining trust to the customer.
• Putting accurate information to the database
• Making sure to follow the proper call guidelines.

• Handled infomercial accounts and sales acct
• LOB : Inbound and Outbound B2C
• Quality Analyst / Verifier
• Good Training ground ( Sales)
• Certified Customer Sales Representative ( Training , Sales Award Completion and Certification)

• We are here to listen, provide solutions to your problems and pains and to help you achieve your aspirations.
• we scale up and scale down seamlessly.
• We integrate local and remote teams and rapidly deploy solutions.
• Solutions that reduce time to market, eliminate costs, drive productivity and provide environments for experimenting with machine learning and AI

• Team recruitment and supervision. Should be able to effectively recruit, coach and supervise their own team of sales coordinators and ensure productivity
• Place outbound calls, particularly to companies in English-speaking countries such as Australia and the US to set appointments for online presentations or calls
• Proper encoding/updating of lead details into CRM database, including notes of telephone calls
• Lead Research 

• Outbound cold calling
• Consummate aspirants should have proven Global Distribution System (GDS) experience, excellent customer service skills and confirmed successful Sales record.
• highly trained and experienced cruise/travel consultants who intimately understand the needs and desires of both novice and experienced cruisers and vacationers.
• Hit the Target quota

• Qualify leads from marketing campaigns as sales opportunities
• Contact potential clients through cold calls and emails
• Present our company to potential clients
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market (weekly/monthly/quarterly) sales results

• Outbound Calls around Australia
• Offering energy plans to deliver the lowest price renewable power solution for businesses, and supporting them transition to 100% renewable power

• Research potential industry and generate leads according to our selection criteria.
• Conduct thorough research on identified leads to determine their suitability.
• Initiate contact with potential leads through outbound calls, emails, social media messages, and other communication channels.
• Attempt to contact prospective clients who you have been unable to contact.
• Maintain accurate records of all communications.
• Analyze and report on lead generation metrics to track progress and identify areas for improvement.
• Stay up-to-date with industry trends and best practices for lead generation.
• Overall become the responsible person for generating new business opportunities by setting up appointments with potential clients.

• Making outbound calls to get customer details
• Qualifying leads
• Set an appointment with qualified prospects

• Handling customer inquiries about email (i.e. email bounce back) and password reset
• Ensure KPI's and customer's end to end needs are met
• Ensure there are no delays on email and report within the day

• Handling customer inquiries through phone
• Offer services
• Upgrade customer service

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Ensure no fraudulent activity on customer account
• Provide neccesary resoultion for changing of PIN fs theres is a fraudulent activity.
• Proper invistigating on customer account.
• Deactivating and activating credit cards.

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Technical troubleshooting upon identifying there are account issues in the customer's account.
• Provide neccesary resoultion for changing of PIN and phone numbers.

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Educate customers about their bill and service.
• Technical troubleshooting upon identifying there are account issues in the customer's account.
• Upgrade service level and make sales.

• Ensure no error is found on the system to avoid fire
• Promote tailor-fitted solutions to help the customer save money on their electric bill
• Educate customers about their bill to resolve disputes
• Technical troubleshooting upon identifying there are account issues in the customer's account

• Account Manager || June 2019 - November 2021
  • Tracking orders from dispatch to successful delivery
  • Ensure that all orders are well taken care of and have no issue upon delivery
  • Handling invoice disputes, like overcharges and payment before the delivery
  • Handling weekly/monthly meetings with the Account Owner, Director, CEO, VP, warehouse Managers
  • Order entry and locating piece based on BOL
  • Provided quotes to account and designers
• Billing Support || August 2019 - July 2021
  • Take inbound calls and outbound, emails, track orders

• Invoice disputes • Outbound call for outstanding invoices • Update clients tracker • Data entry • Sending outstanding invoices through email • Invoice process • Collect and process payments

• Attending Client Meeting
• Attending Weekly Calibration
• Weekly coaching agent for opportunities and performance basis
• Securing daily attendance to pass LOB's interval
• Taking escalated calls, chat and email
• Assisting agents when it comes to process base from LOB's processes and policies

 

• Taking closed cases to appeals. 
• Reviewing closed cases if qualified to be granted or denied for an appeal reason.
• Reviewing seller's performance and reviewing invalid defects and negative feedbacks.

 

• Attending Client Meeting
• Attending Weekly Calibration
• Weekly coaching agent for opportunities and performance basis
• Securing daily attendance to pass LOB's interval
• Taking escalated calls, chat and email

 

• Receiving calls for billing inquiries and billing disputes. 
• Assisting customer for getting new orders or starting new services. 
• Offering company's services.

Job Description: Outbound interaction via call, email or chat to generate sales revenue. Assisting customer/pros submitting request Home or Non-Home Care Service from US.

Approving travel documents for the traveler

Tracking order of customers

Discussing charges and billing

Processing refunds

Inbound, Outbound and ticketing

Handled Covance project

Handled Inbound calls and Chat support 

More on speaking to Covance employees to reset their password, troubleshooting their device

• Inbound calls, outbound and chat support
• Discussing about the reservation of the customer and also making changes on the reservation

• Handled inbound calls, emails and chats
• Processing refund, replacements and tracking orders for the customers

• Audien hearing is about hearing aids for the elderly Stayed for 3 months as a virtual assistant Handled email support, chat support and sometimes phone calls More on processing refunds and replacements

Assisting riders regarding fraudulent activities on their account Assisting drivers regarding account take over and stolen earnings on their account

• I am responsible for answering queries and providing quotes to our leads. 
• Does new reservations and ticketing in Sabre.
• Process exchanges to partially used and wholly unused tickets
• Issues MCO for Travel Credit Voucher.
• Process EMDs for air extras
• Process Refund for partially and wholly unused tickets.
• Process exchanges for Airline Schedule Change
• Does QC monitoring in PNRS thru Sabre
• Runs weekly Audit Trails Sales Report
• Responsible for weekly ARC submission.

• Handle new and existing reservations for flights, hotels, and cars.
• Issue tickets for new flight bookings thru Sabre Red
• Process re-issuance and exchange for wholly unused and partially used tickets thru Sabre
• Process ticket refunds for unused and partially used tickets thru Sabre

• Long term planning of officers and vessels efficient allocations in coordination with manning office
• Coordination of seafarers vessel embarkation and disembarkation
• Assess seafarers individual performance for career development and promotion
• Efficient implementation of crew changes and travel resulting in lower operating cost

• Maintenance of crew planning system corresponding to vessels requirements and seafarer's schedules
• Coordinate logistic crew changes to an appropriate travel agency which include flight travel, hotel accommodation, service car based on contract requirements
• Discuss JUMBO medical guidance and benefits to crew and their families
• Recommendation of crew training, seminars, and further education requirements
• Principal coordinator between seafarers and local manning agency
• Interview and qualify potential crew members (cadets) for officerships.

• Maintenance of crew planning system on the assigned vessel in compliance with its principal requirements
• Coordinate vessel movement with port agents and vessel captain for smooth crew changes
• Review the completeness of crew documents, certificates, visas, and CV's per requirements
• Participate in crew promotions, repatriation, and medical emergencies
• Handle flight arrangements thru DA travel (arranger) using "WORLDSPAN" and "SABRE"
• Preparation of monthly flight monitoring report of all seafarers

• Provides competitive fare quotes to clients especially for first and business class
• Process ticket issuance, exchanges, and refunds using Sabre
• Arrange hotel reservations

• Responsible for flight booking, ticket issuance, and hotel/car reservations of major corporate accounts to include
• Monitor accomplishment of visa requirements, waiver, and clearance per destination
• Check updates on airline rates and travel advisories.

•  Responsible for handling flight, visa monitoring, hotel reservations, and ticketing of expatriates
• Accomplish fare computations and mainframe of the itinerary to travel section for approval before ticketing and booking
• Address all inbound communications and inquiries of travelers

• I worked as an outbound Sales agent for both non voice and Voice account.

• I started as an agent for 2 yrs.
• Subject Matter Expert for 3 yrs
• Promoted for an Associate trainer position for 1 year before I resigned.

• I was one of the pioneers of the company and I was part of the support team (supervisor).

• Creating remittance slips and processing clients weekly pays
• General admin tasks and data entry
• Managing client's calendars using Google Cal
• Sending out audition notices to clients
• Plus ad hoc tasks as they arise from the Manager
• Processing and tracking invoices and paperwork

• Receive incoming phone calls.
• Reply to walk-in and phone-in queries regarding status of requests, resolutions and other communications.
• Endorse application letters to the PAD/PHO Departments
• Receive/record/sort all incoming and outgoing communications
• Scan all incoming and outgoing documents
• Prepare/supervise outgoing documents for distribution to PGO and all concerned offices
• Prepare certifications, letters, & other forms of correspondence
• Prepare travel orders, RIS and trip tickets
• Drafted messages of Governor for souvenir programs, etc.
• Take minutes of the meeting
• Transcribe audio recordings of meetings
• Data entry
• Prepare other functions as directed by the superior

• Data entry and e-mail management
• Drafting emails and handling business communications
• Online research and data collection using spreadsheets
• Doing inventories and making purchase orders using the Dear client
• Sales using Amazon Central
• Provide statements/invoices
• Process purchase vouchers for suppliers
• Other administrative tasks and projects

• Data entry
• E-mail and calendar management
• Drafting email and handling business communications
• Online research and data collection using spreadsheets
• Doing inventories and making purchase orders using the Fishbowl client
• Business card cataloguing
• Appointment setting
• Provide statements/invoices
• Process purchase vouchers for suppliers
• Other administrative tasks and projects

• Collecting and preparing all necessary documentation
• Preparing and maintaining all paperwork for existing and new applications
• Complete contracts and ensure clients are kept informed of the rules and requirements.
• Work with clients to establish their needs and recommend the best application
• Follow-up with clients to verify important information.
• Setup client files
• Online research of applicant credit status and current financial position.
• Customer Relationship Management Data Entry
• Add client data to the software or apply online data entry & upload of supporting documents.
• Prepare forms, documents, templates, etc. for client meetings
• Completion of Client Details through client follow-up if incomplete or summarize client details.
• Update the Client with further information/documentation required (if applicable).
• Prepare portfolio reports, inquiry forms and research, and product comparison reports. This requires emails, phoning, and getting specific client portfolio information
• Prepare insurance premium estimates and quotes using specific software.
• Prepare, submit and follow-up application forms.
• Creating workflow / process maps and ensuring Intranet is updated

• Ensure each prospective client and potential customer has a positive experience with our company
• Take the initiative to learn about the company and grow within the role
• Prioritize which appointments take priority over others to maximize revenue
• Field incoming phone calls and convert 50% or more to appointments
• Develop and distribute reports of each day’s appointments
• Use Microsoft Office suite to manage various aspects of the job
• Demonstrate a pleasant disposition with each prospect
• Properly explain the products and services to prospective customers when making appointments
• Complete required call sheets at the end of each day

• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Managing Clients Appointment / Data Entry Work / Check on her Schedule

• Add and update product listings
• Find or write a description and specifications in table format (using basic HTML tags)
• Add specific product configurations and stock lines (where applicable).
• Find and upload high quality product photos with appropriate captions relevant PDF documents such as product data sheets, user manuals and accessory lists. Each uploaded PDF document should be named appropriately based on the type of document and the associated product.
• Find and link to any appropriate YouTube videos relating to the product.
• Create links to related products such as accessories or consumables.

• Kept customers updated on order status, deliveries, account information, and order details when appropriate through Database.
• Maintained engaging conversations with customers to build relationships and upsell further products.
• Assisted customers with product-related questions, feedback, and complaints.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Kept detailed records of customer interactions for future reference.

• Completed logs and job reports for service calls at end of shift to preserve accurate information.
• Communicated product and machine failure details to address and resolve root causes.
• Assisted customers with product-related questions, feedback and complaints.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Input customer information, call notes and personal data onto internal database.
•  

• Interview customers to identify the reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
• Processed payments over the phone and set up recurring drafts.
• Collaborate with the team to address team goals and reach KPI’s.
• Input customer information, call notes, and personal data onto the internal database.
• Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
• Resolved direct debit issues and complaints promptly
• Offer payment solutions according to the hierarchy

• Ensures all customer orders were acknowledged and processed promptly.
• Verified logistics on order tracking to ensure products delivered adhered with customer SLAs.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Knowledgeable of process updates, escalating critical issues and monitoring queries in line with best practices.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

• Reaching out to prospect dental offices for Demo and possible Sale.
• Updating database with new information.
• Gathering important information needed on client's demo.
• Sending emails to prospect clients and following up on their schedules.

• Assisting customers on their credit card application.
• Providing status of the credit card application.
• Analyzing application for possible re-evaluation.

• Leads and manages the team to provide optimal execution of call center operations activities
• Conducts performance management activities for team members supervised. Conducts timely planning, assessment, and feedback meetings as stipulated in the company's performance cycle.
• Handles escalation calls from CSR's as, exercising discernment on whether or not individuals are capable of handling complex customer calls.
• Prepares reports on top and bottom performers and cross-checks this with overall metrics for the account/program.
• Brainstorms with fellow Team Leaders and the Operations Manager to discuss various issues/problems faced by their respective teams Customer Care

• Taking inbound call, assisting customer with their billing, basic technical issue, and ordering.
• Passing KPI such as AHT, CSAT, Sales, NPS following company standard quality.
• Performing critical thinking to resolve customer's reason for calling.

• Answered Inbound Calls and booked hotel, flight, and car reservations

• Responsible for assisting customers in processing their payment and sending them their ebill
• Assisted Customers with refund requests when needed and escalated disputes in their bill to my Manager or team lead
• Upsell customers with our plans that fit their monthly usage and budget
• Educate customers regarding their usage and the charges in their bill
• Assisted customers in troubleshooting their handsets
• Created Job Orders for Internet service connections for Boutique businesses in Australia.

• Responsible for addressing and troubleshooting customers' concerns with their Windows PC/Laptop
• Assisted customers in updating their Windows Software
• Identified and reported bugs from the Windows software update to Microsoft Software Engineers
• I contributed 90% Customer Satisfaction Rate consistently  to our team

• Responsible for addressing and troubleshooting customers' concerns with their Play Store account
• Assisted customers with refund requests and account recovery when needed
• Identified and reported bugs from the Play Store App to the play store developer.
• I contributed 90% Customer Satisfaction Rate consistently  in our team.

• Responsible for Account Management and Client Engagement
• Developed and implemented more strategic and measurable department KPIs
• Responsible for lead generation
• Managed and mentored team of 10 full-time sales representative

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates and schedule Interviews with my Managing Director or Sr. Recruiter.
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Sr. Level Executive and Support roles
• Do write ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Led and implemented Sales and Marketing Initiatives and projects
• Responsible for Administrative task such as Record Keeping, Bookkeeping and Customer Relations Management
• Served as a liaison between Sales, Marketing, Suppliers, Customers and Investors
• Responsible for the entire project management cycle, from Initiating and planning to executing and closing the process
• Negotiated and Purchased items from big box retailers
• Responsible for web development and partnership with eCommerce platforms in the Philippines such as Lazada and Shopee.
• Created strategic Proposal to potential investors

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Senior Level Executive and Support roles
• Do write-ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Performed Outbound Sales, Appointment Setting, Lead Generation and Social Selling
• Responsible for Account Management and Client Engagement
• Updated and Input the Client information in the CRM
• Conducted Discovery Call and send proposal to Qualified Clients
• Conducted Research and Prospecting to find new clients and fill our sales pipeline.
• Championed our services to clients and closed 5 accounts within 12 months.

Customer Service Representative || June 2018 – January 2019

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.

Subject Matter Expert || January 2019 – May 2019

• Providing knowledge, resources and information to support agents.
• Address customers concerns accurately and timely.
• Assist advisors with material request and account updates.

Global Partner Support Specialist || May 2019 – July 2020

• Provide assistance to Tier 0 partners in transitioning to the new partnership platform.
• Assist partners in creating/modifying their business model according to Microsoft’s standards.

Quality Specialist || August 2020 – April 2021

• Participates in design of call monitoring formats and quality standards. 
• Performs call monitoring and provides trend data to site management team. 
• Uses quality monitoring data management system to compile and track performance at team and individual level. 
• Performs monitors of customer care email responses. 
• Participates in customer and client listening programs to identify customer needs and expectations. 
• Provides actionable data to various internal support groups as needed. 
• Coordinates and facilitates call calibration sessions for call center staff. 
• Provides feedback to call center team leaders and managers. 
• Prepares and analyzes internal and external quality reports for management staff review. 
• Perform other duties as assigned.

• Keep the classroom under control.
• Develop lesson plans.
• Establish and enforce a set of rules for the classroom.
• Keep parents updated on their child's progress.
• Prepare students for standardized tests.
• Monitor the halls in between classes.
• Encourage students to learn as much as they can.
• Recognize problematic behavior in students.

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.

Served as an Executive Administrator, managing transaction coordination, listing updates via Bright MLS, and contract creation. Handled lead generation, social media management, and clerical tasks to support real estate operations efficiently.

Streamlined client communication and marketing operations through REX Software, Adobe Suite, and Wix, managing campaigns, databases, and digital materials. Oversaw social media, advertising, and reporting to enhance engagement and support sales initiatives.

Provided essential administrative support, including document preparation, data entry, and onboarding, while also coordinating customer relationship processes. Contributed to marketing efforts by creating collateral, managing digital content, and ensuring consistent branding across all platforms.

• Checking the availabilities of their medication in different pharmacies.
• Verifying their prescriptions.

• Assisting the students and instructor to access the website and do their assignments.
• Helping the customer to check their network service.

• Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

• Digital Marketing and Customer Relations Management.
• Marketing campaign creation
• Appointment setting
• CRM Management

• Facilitates online learning for foreign students. Creates realia and lesson memo.

• Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

Bookkeeping and Tax Compliance

Customer Engagement & Sales:

• Manage inbound and outbound calls to introduce and promote client products to prospective and existing customers.
• Effectively present product features, benefits, and pricing to drive customer interest and secure sales.
• Handle objections and provide tailored solutions to meet customer needs.
• Close sales opportunities with potential leads provided by the client or generated independently.

Lead Generation & Prospecting:

• Leverage social media platforms and online tools to identify, qualify, and nurture targeted prospects.
• Maintain a consistent pipeline of leads and ensure timely follow-ups.
• Collaborate with the client to refine targeting strategies for maximum conversion.

Transaction Processing & Documentation:

• Process payments, invoices, and orders accurately using the client’s designated programs and systems.
• Update and maintain CRM records to reflect the latest interactions, sales activities, and customer details.
• Ensure compliance with data accuracy and confidentiality standards.

Reporting & Administrative Support:

• Prepare regular sales activity reports, performance metrics, and market feedback.
• Assist with ad hoc tasks such as data entry, website updates, and administrative reporting as required.
• Provide feedback on customer trends and potential areas for business improvement.

Collaboration & Continuous Improvement:

• Work closely with the client’s team to align sales strategies with overall business objectives.
• Participate in training sessions and stay updated on product knowledge, sales techniques, and industry trends.
• Contribute to team initiatives and support cross-functional projects to enhance productivity and client satisfaction.

• Handled a high volume of inbound calls with professionalism and efficiency, ensuring positive customer experiences.
• Managed activation calls with a strong focus on upselling products and services, consistently achieving sales targets.
• Seamlessly transitioned customers to support services when necessary, maintaining continuity and satisfaction.
• Provided clear and accurate information regarding products, services, and promotions.
• Documented customer interactions, ensuring accurate records for follow-ups and account management.

• Delivered professional customer support, assisting clients with inquiries, issue resolution, and account-related requests to ensure a positive client experience.
• Managed and processed balance transfer transactions, ensuring accuracy, compliance with company policies, and timely execution.
• Provided guidance to customers on commission structures related to balance transfers, clarifying terms and ensuring transparency.
• Maintained detailed transaction records and client communication logs to support accurate reporting and audit readiness.
• Collaborated with finance and operations teams to reconcile commissions, resolve discrepancies, and streamline processes.

• Oversaw and managed multiple accounts, including inbound, outbound, and non-voice teams, ensuring service quality and adherence to KPIs.
• Conducted interviews and screening processes for new hires, contributing to talent acquisition and workforce growth.
• Prepared and presented daily and weekly performance reports directly to the company owner, providing actionable insights and recommendations for operational improvements.
• Supervised and trained team members, fostering a culture of accountability, continuous learning, and professional development.
• Implemented and monitored workflow processes to streamline operations, improve efficiency, and enhance customer satisfaction.
• Coordinated with cross-functional teams to ensure alignment with company objectives and client expectations.
• Acted as a primary point of escalation for client or operational concerns, resolving issues promptly and professionally.

• Deliver high-quality English instruction to students primarily from Japan, while also teaching learners from Thailand, Taiwan, South Korea, and other countries.
• Design and customize lesson plans to meet the specific needs, cultural backgrounds, and proficiency levels of students, focusing on conversational fluency, grammar, writing, listening, and reading comprehension.
• Incorporate engaging teaching methods such as role-playing, interactive exercises, real-life scenarios, and digital tools to enhance learning outcomes.
• Assess student performance through regular evaluations, providing constructive feedback to encourage improvement and boost confidence.

As a certified ESL teacher with TEFL license, I was teaching English for my full-time job, I have taught basic English and Advance Business English for adult professionals and children. I also included IELTS/TOEFL for my repertoire which I was able to study and teach them on how to ace their examination. I must say that teaching is my passion. The work was very comfortable, I was teaching most Asian students like Japan, Korea, China, Brazil and European kids while at the comfort of my own home, I always make sure to give my best advice to the students, I also type the corrections on the chat box which is very convenient for both parties. I always get a very high score when it comes to teaching skills, and for being an online tutor since 2013, I enjoy teaching English because I give an enjoyable environment and topics to the students basically having a wonderful time with them, especially for Japanese students who are very polite, it is quite convenient to teach them. When it comes to teaching, I adjust myself depending on the level of the students, I can give advice on which part that they need to enhance, to review, to practice but at the same time I always make sure that it is a good experience for them, for younger students I can make it fun, for adults I make it formal and relatable/applicable to their work or everyday life. Teaching is my passion, I love the satisfaction that I can give to the students and their parents alike, with this not only that I am sharing my knowledge about the two subjects but I am learning as well throughout the lesson so that I can also share it again for the students. I want to emphasize that the students love my correcting skills it depends on the students. For children I use TPR, multiple choice for correction and starting the words. For adults I do not give the correction first, I always ask them for the correct sentence or expressions for example- Is it is or are? technique, I do not spoon feed the right sentence or answer to give challenge to them. That is just the oral correction. But for written, well I can multitask really well, I have an outline that I use. I give their good points. Points to review, vocabulary (By putting the word, the meaning of the word and example sentence) grammar ( First line is the error then second line is my advice) pronunciation ( I put the word and the phonics) and fluency also. With all those with my vocal correction the student feel that they are getting the most of their tuition fee.

Being a product researcher means to make sure to get a winning product that has a huge chance of gaining profit. As an AmazeNation student I was able to gain the trust of my previous client who was an Amazon seller. I had proficiency in using Amazon website. With the use of paid Helium 10 of the client, First I checked for the keycode, for example “Wooden Butterfly Display” then make sure if I searched for that keycode or the ASIN of the product it should at least have 90 percent of the Amazon search result, Second with the use of Helium 10's blackbox, I filter for review count, review rating and BSR(best seller rank) if they match the clients product criteria. Third to check the monthly revenue and price again they should match the client’s criteria. Fourth if I found a product I can then put the product’s information in our excel that shows all of the criteria needed which I mentioned above, also I needed to consider for the Patent/Trademake, HAZMAT, Eligibility to PPC, Breakable, Electronic, if not then it is high time for me to input the searched and filtered product, then I can proceed to present it to the client. was like a friend. Not only that I was an Account Manager in that business as well. My daily tasks were, Answering Buyer-Seller Messages, Answering Questions Asked in Listing, Commenting on Positive Reviews Commenting on Negative Reviews, Replying to Positive and Negative Customer Feedback, Confirming or Refunding Orders Manually Shipping Out Orders, Analyzing Amazon Ads Campaign. My weekly tasks were Analyzing Amazon Ads Campaign, Updating Inventory, Analyzing Listing Performance and Product Research. My Monthly Tasks- Keyword Research, Listing Optimization, Competitor Monitoring, Create New Images.

With the use of the training that I got from V1, I was able to learn so many rebuttals to answer the curiosities of the potential sellers, I was able to learn the importance of the cold calling business in real estate, aside from that they have trained us to use google calendar, e-mail sorting, and Real Estate contract listing. I enjoyed being a cold caller even with a time tracker. I have learned some skills in being a cold caller such as. 1. Familiarize the script! They have provided me with rebuttals; I always made sure to provide reasonable answers regarding their question 2. One of my strategies is to think of them as my friend. - Yes, they are strangers but, if I talk to them, it was as if I was like a friend then we would feel comfortable. 3. Building rapport, Tonality, Empathy - Sounding too dead during a call is a no-no, I am delighted that my personality and the way of talking is very friendly.

I also experienced working in Verizon Online, I was assisting customers with internet connection issues, and computer issues, the Verizon customers were calling me and I helped them with their technical difficulties over the phone, it is difficult and challenging cause we cannot see their computer and physical set up, and I give them step by step procedure to fix their internet issues, with it I enhanced my patience, communication skills, customer service and satisfaction. Which I can surely apply to any job.

Responsible for responding to caller inquires for available properties, inquiries from owners/tenants of managed properties, assist in generating maintenance services requests and others via ticketing system on both Buildium and Zendesk

• To provide customer suporrt via chat platform and upsales

• As an agent, to invite propective clients to attend orientation for a potential job placement for a U.S. based company

• To invite and secure seating for potential prospects for the position of insurance for a U.S. based insurance company

• To address customer issues on the online selling platform format.
• Resolve issues between seller-buyer transactions.
• Recommend best format to use on website to ensure maximum exposure and guaranteed sale

• To resolve customer issues with billing, channel line-ups, customer complaints, troubleshoot technical problems with channel feed and digital box issues

• To offer and make available customer's choice of hotel, and provide best and affordable choices and ensure reservations are completed.

• To process back end credit checks for loan applicants in the U.S.

• Locating actual debtors by using different skip tracing tools and search engines.
• Getting possible leads and individuals contact information that will lead to the actual debtor.
• Contacting debtors and 3rd parties for possible collections.

• Help executives and conduct day-to-day activities to manage operations through data management and skip tracing.
• Aided clients in recovering unclaimed funds by sourcing and verifying individual details using skip-tracing tools, social media, and specialized Australian online databases, ensuring utmost privacy protection.

• Developed a contact list of potential leads such as business name, branches, website, social media, emails, contact numbers and address within Australia for different business categories.

• Crafted diverse, SEO-optimized content including blogs, ad headlines, and product descriptions, ensuring high search engine visibility.
• Tailored content to client preferences, audience, and purpose, with keen emphasis on clarity, engagement, and effective calls-to-action.

• Optimize website content for search engines (SEO), enhancing visibility and driving organic traffic.
• Writes and edits engaging blog posts and articles to foster audience engagement and brand authority.
• Compose compelling copies for social media marketing campaigns across platforms like Facebook and LinkedIn, targeting specific audience demographics.
• Use WordPress as an integrated CRM, expertly managing and publishing articles while overseeing the entire website. Designed dynamic landing pages, ensuring seamless functionality and optimal user experience across desktop and mobile platforms.

• Worked as a Virtual Assistant. We worked on different clinics in the U.S.A.
• Calling leads whose age are 65 and above with health insurances as qualified to have a consultation for their knee pain problem.
• We also do Lead Generation, Data Entry, Data Mining, Custome Service, and Video and Photo Editing for business promotion.
• Tools that we used are Skype and Dialpad for calling leads. NoCRM tool for lead information and data entry.
• Google Docs and Google Sheets for reports, and Engage Spark for sending SMS and Roundcube for email proposals.

• Computer Instructor and Hardware Technician
• I was teaching computer subjects for elementary and highschool level.
• Also, I was also responsible for the hardware and software maintainance of the school's computer laboratory. 

• We were so called "Universal Agents" because we handled technical support, billing, customer service, and sales.
• I became part of the support team  on my second year with the company wherein we handled supervisor's call all the time.
• It was a stepping stone for us to be supervisors of the campaign.
• The company we support was Time Warner Cable.
• We handled customers using Cable TV, Digital Landline Phone, and Internet Service
• Part of our job is to make sure every call is a sales call. Making sure that customer will be interested on having additional services depending if its Cable TV, internet or Home Phone.
• We used tools that came from Time Warner Cable. Tools for customer information, tools for checking outages, tools for making sales as it is connected to the dispatch team for them to know updates about our sales and technician schedule of service installation. 

• We support customers having issues with their laptop and desktop computers.
• It includes windows operating system installation and support for software application.
• It was a complete hardcore technical assistance that we do so part of our responsibility is to make sure customer can follow the instructions being given to fix issues.
• We also handled case management at the same time wherein in we make sure that we handle customer's concerns even the issues are all fix.
• We call them to ask if the issue still occurs and of course fix the problem without them calling us again.
• We use a software tool which was owned by DELL company wherein it handles all customer information and all the steps troubleshooting.  Information about DELL computer products can also be found on the DELL tool. 
• We also use Dell's main website for updates on its hardware and software parts.

• We do pure outbound calls to produce sales everyday.
• We handled different private health insurances and Medicare.
• Using customer insurances to create orders of different medical equipments depending on their needs.
• After a year, I was promoted as a team leader where I handled 2 teams.
• I coach them, listen to calls, and train them to be more effective when it comes to sales.
• We used tools such us Vicci Dialer, Google Docs and Goodle Sheets for creating reports and entering data of successful sales.

• Helping customers minimize fraud. As a Credit Card Service Advisor, I was able to gain trust from our customers by providing financial services. It is my job to use independent analysis and exercise judgment to determine if we are talking to the legitimate account holder or a fraudster.

• Helping customers attain home-ownership and to get back on track.
• Opportunity to assist homeowners in settling their mortgage properly based on their income and help to meet the customer's financial needs.

• Enables the customer to resolve transaction issues before they become larger problems.
• Assisting customers in their issue for a particular transaction. Giving them advice regarding their protection, how they are covered based on the Legal Agreement and how they will be able to resolve the issue by avoiding the possibility of a dispute escalating to a claim or charge back. And most importantly how they will continue making business with the Company.

• Assisting customers in dealing with their online transactions as well as  troubleshooting basic technical difficulties.
• Helps customer in their problems on how to use the account, introducing them more about the product and as the front-liner of the service, I make sure that whatever problem that arises, will be dealt by the relevant queue.

• Conducts product specific trainings to new hires and facilitate upskill trainings to Operations Department.
• Responsible for overseeing new hire class performance end-to-end delivery of learning and development programs as required, including performing needs analysis and needs identification, training delivery, vendor relationship management, course participation management, logistics, and other activities as required to deliver learning and development services to the business.
• Collaborated with Instructional Designers in developing new learning curriculum to support services to the business.
• Focal for Change and Compliance Training. Coordinate risk and control issues, audits, and corrective actions for the business to the Compliance Team.

• Provide 'world-class' service excellence to clients by offering consistent telephone banking experience.
• Accustomed to work in a fast paced environments with the ability to think quickly and handle difficult clients

I gather all the necessary documentation required to receive the loan, including employment verification, bank statements, monthly bills and other income information, if applicable. I also reach out to Title Companies, Insurance, HOA for the required documents. And manage and update CRM.

• Main expertise and responsibility will be data identification and extraction for lead sourcing purposes
• Verifying information provided to our client by 3rd party entities by using online databases to cross-check information
• Entering information found on online databases into our databases
• Conducting internal, or online, research into verification
• Doing General Admin Support at any given time
• Maintaining and improving the database 
• Proactively source additional info and update the database to fill in gaps
• Ensure to reduce duplicate contacts

• Handled customer queries related to order processing, billing disputes, replacements, and refunds through chat and inbound calls.
• Efficiently managed and resolved customer issues, ensuring high levels of satisfaction.
• Transitioned to outbound campaigns, where I proactively reached out to potential and existing customers to promote products and services.
• Maintained detailed records of customer interactions and transactions, ensuring data accuracy and confidentiality.
• Collaborated with team members to optimize sales strategies and improve overall customer experience.
• Consistently met or exceeded sales targets and performance metrics through effective communication and problem-solving skills.

• Lead Generation: Conduct thorough searches on LinkedIn to identify potential leads that align with Cohort Consulting Salaria Group’s target audience and business objectives.
• Personalized Outreach: Craft and send personalized marketing emails to potential leads, ensuring the content is engaging and relevant to each recipient.
• Connection Building: Send connection requests on LinkedIn, followed by personalized messages to initiate conversations and build relationships with prospects.
• Follow-Up Communication: Manage follow-up communications with leads, maintaining engagement and moving them through the sales funnel.
• Database Management: Maintain and update the CRM system with accurate and detailed information on leads, interactions, and follow-up actions.
• Campaign Monitoring: Track and analyze the performance of LinkedIn and email outreach campaigns, providing insights and recommendations for improvement.
• Market Research: Stay informed about industry trends and competitor activities to identify new opportunities for outreach and lead generation.
• Content Development: Assist in developing compelling marketing content for email campaigns and LinkedIn messages to enhance outreach effectiveness.
• Collaboration: Work closely with the sales and marketing teams to align outreach strategies with overall business goals and campaigns.
• Reporting: Prepare regular reports on lead generation and outreach activities, highlighting key metrics, successes, and areas for improvement.

• Client Communication: Proactively contact clients via phone and email to inform them of any missing documentation or requirements necessary for their bankruptcy filings.

• Document Coordination: Assist clients in gathering and submitting all required documents, ensuring completeness and accuracy to facilitate the bankruptcy process.

• Case Management: Maintain and update client files and records, tracking the progress of each case to ensure timely and efficient case handling.

• Client Support: Provide clear and detailed explanations to clients regarding the necessary steps and documents required for their bankruptcy filings, addressing any questions or concerns they may have.

• Follow-Up: Conduct regular follow-up communications with clients to remind them of pending requirements and deadlines, ensuring all necessary documents are submitted promptly.

• Collaboration: Work closely with attorneys and other legal staff to ensure all client information is accurate and up-to-date, supporting the smooth progression of each case.

• Administrative Tasks: Perform general administrative duties such as scheduling appointments, managing calendars, and handling correspondence related to client cases.

• Compliance: Ensure all client interactions and documentation comply with legal standards and confidentiality requirements.

• Reporting: Generate reports on the status of client cases, highlighting any outstanding requirements and actions taken to address them.

• Client Relationship Management: Build and maintain positive relationships with clients, providing empathetic and professional support throughout their bankruptcy process.

• Handle customer inquiries related to billing and account issues.
• Resolve billing discrepancies and disputes efficiently.
• Process adjustments, refunds, and credits as needed.
• Ensure accurate and timely invoicing for all customers.
• Collaborate with other departments to address and resolve billing issues.
• Maintain up-to-date knowledge of billing systems and procedures.
• Provide exceptional customer service and support.
• Assist with the development and implementation of billing processes and improvements.
• Monitor account activities and ensure compliance with company policies.
• Generate and analyze billing reports to identify trends and areas for improvement.

• Assist customers with healthcare insurance claims.
• Review and process documents and prior authorization requests.

• Customer Support: Provide exceptional customer service by assisting with inquiries related to orders, logistics, and general concerns through various communication channels including phone, email, and chat.

• Order Tracking: Efficiently track and update customers on the status of their packages, ensuring accurate and timely information is provided.

• Issue Resolution: Resolve customer issues regarding orders, including processing refunds and replacements, in a prompt and courteous manner.

• Logistics Coordination: Work closely with the logistics team to monitor and manage the delivery process, ensuring timely and accurate delivery of products.

• Data Management: Maintain detailed and accurate records of customer interactions and transactions, updating databases as necessary.

• Problem-Solving: Proactively identify and resolve potential issues in the order and delivery process to enhance customer satisfaction.

• Policy Adherence: Ensure compliance with Amazon’s policies and procedures while handling customer queries and processing transactions.

• Feedback Collection: Gather and document customer feedback to help improve services and enhance the overall customer experience.

• Process Improvement: Participate in continuous improvement initiatives by providing insights and suggestions to optimize order and logistics processes.

• Cross-Functional Collaboration: Collaborate with other departments such as warehouse operations, sales, and IT to ensure a seamless customer experience.

• Provide general customer service and support.
• Review medical documents for insurance approval.
• Coordinate with healthcare providers, including doctors and medical clinics.

• Provide general customer service and support to patients.
• Review medical documents for insurance approval.
• Coordinate with pharmacies, doctors, and medical clinics to ensure seamless care.
• Collect overdue prescription payments and manage billing inquiries.

 

• Lead Generation: Identify and generate high-quality leads through various online channels and platforms, targeting potential clients and customers that align with Conker UK's marketing goals.
• Content Creation: Develop and create engaging marketing drafts for email campaigns and LinkedIn posts, ensuring content is compelling and tailored to the target audience.
• Outreach Campaigns: Proactively reach out to prospects via email and LinkedIn, building relationships and initiating conversations to drive interest and engagement in Conker UK's products or services.
• Database Management: Maintain and update the customer and prospect database, ensuring all information is accurate, up-to-date, and organized for efficient access and utilization.
• Campaign Monitoring: Track and analyze the performance of email and LinkedIn campaigns, providing insights and recommendations for optimization and improvement.
• Market Research: Conduct market research to stay informed about industry trends, competitor activities, and potential opportunities for lead generation and marketing efforts.
• Collaboration: Work closely with the marketing team to align lead generation and outreach strategies with overall marketing objectives and campaigns.
• Reporting: Prepare regular reports on lead generation activities, outreach efforts, and campaign performance, highlighting key metrics and outcomes.
• Tool Utilization: Utilize various marketing and CRM tools to streamline and enhance lead generation, outreach, and database management processes.
• Continuous Improvement: Stay updated with the latest marketing techniques and best practices, continuously seeking ways to improve lead generation and outreach strategies.

• Customer Support: Provide prompt and effective solutions to customer queries through phone and chat, ensuring high levels of customer satisfaction.
• Basic Troubleshooting: Assist customers with basic troubleshooting steps for common issues, guiding them through solutions to resolve their problems.
• Bill Reconciliation: Accurately reconcile customer bills, addressing any discrepancies and ensuring all billing information is correct.
• Quoting and Invoicing: Create detailed and accurate quotes and invoices for customers, ensuring transparency and clarity in all transactions.
• Sales Calls: Conduct sales calls to acquire new customers, presenting The Telecomshop Australia’s products and services in a compelling manner.
• Record Keeping: Maintain detailed and organized records of customer interactions, troubleshooting steps, billing reconciliations, and sales activities.
• Customer Engagement: Build and maintain strong relationships with customers, providing exceptional service and support to enhance customer loyalty.
• Problem Resolution: Handle and resolve customer complaints and issues efficiently, ensuring a positive customer experience.
• Product Knowledge: Stay updated with the latest product offerings and features to provide accurate information and recommendations to customers.
• Collaboration: Work closely with other team members and departments to ensure a seamless customer service experience and support company goals.

• Handle customer inquiries and sales through email, socials and voice channels.
• Perform tasks with accuracy and attention to detail.
• Update records and maintain accurate data in Excel.
• Manage customer requests on Shopify.
• Process refunds efficiently and accurately.
• Use helpdesk tools such as Re-Amaze to resolve customer issues.
• Work within an ERP system for order and inventory management.

• Manage and respond to a high volume of emails (50-60 daily), ensuring timely follow-up and resolution.
• Set up projects in Zoho and ServiceM8 for quoting purposes.
• Allocate quotes to sales staff and track progress.
• Send out quote follow-up emails and ensure timely communication.
• Liaise with sales teams regarding quotes and customer inquiries.
• Collaborate with operations staff to coordinate project scheduling.
• Order materials as required to support project delivery.
• Arrange site inductions for staff and contractors when necessary.
• Complete pre-start paperwork for upcoming projects.
• Maintain an organized filing system for project documentation and paperwork.
• Generate invoices for completed work and follow up on payments.
• Collect, review, and file invoices and receipts for bookkeeping purposes.
• Review daily job time sheets to ensure accuracy and forward them to clients when necessary.
• Assist with various other administrative tasks to support the Office Manager and ensure smooth business operations.

• Overseeing hotel reservation operations and ensuring that each customer's hotel reservation is properly managed.
• Managed a team of 15 people and assisted in increasing hotel membership sales by 25%.
• Assuring that employees are working with ethics that are in line with the company's mission and vision.

• Handled customer inquiries via inbound calls and resolved issues quickly. Assuring that first-call resolution is always met
• Interacted with nearly 100 customers during an average shift, exceeding volume targets by 20% while maintaining customer satisfaction.

• Memorized the entire product and service line of the company, including prices and special discounts.
• Provided client support on a wide range of company products, resolving issues at a 90% rate.
• Awarded “Fastest Learner” award during the first month of intern training
• Awarded with “Agent of the month” award for three consecutive months for maintaining the highest customer satisfaction rate.

•  Help the company with providing exceptional customer service thru chat and email.
• Manages up to 100 client contacts per day by using Zendesk as a CRM.
• Handle a team of 5 people while ensuring that emails and chats are answered within the agreed-upon service level while maintaining the highest quality of work