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• Jemaimi has been working for almost 4 years in different local companies from the BPO industries. She handled different positions such as Customer Service Representative, Technical Support, and Virtual Assistant. She started working in Customer Service in 2019 and handled food delivery and Netflix accounts. She also worked as a Virtual Assistant and worked with clients that cater to the US, New Zeland, and Australia. She supported the following tasks:
  • Customer service
  • Technical support
  • Inbound and outbound calling
  • Cold calling
  • Appointment setting
  • Admin support
• She is proficient in systems such as Zendesk, TalkDesk, Peerson, and Microsoft tools. 
• Jemaima is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Risk-taking and focus on future goals; more concerned with the future than the past. Adaptable, operates flexibly.

Jemaima is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style.

• Ava has been working for almost 8 years as a customer service representative, handling various accounts such as Sprint, AT&T, Comcast and engaging sales with the BPO industry. 
• During her tenure, Ava supported various tasks, including handling complaints, both cold and warm calling, inside sales, and lead verification.
• Her greatest achievement was securing a promotion to the role as a product trainer.
• She is proficient in utilizing tools and applications such as Zendesk, HubSpot, and GoDaddy.
• She can start immediately and is well-suited for any day shift role on a full-time basis.

• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Dia najieva is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Dia najieva gets along easily with a wide variety of people.

• Al has over six years of valuable experience in the BPO, retail food outlets,  vehicle dealers, and legal industries working with various companies.  He has held various positions, including Executive Virtual Assistant, Purchasing Manager, Technical Support Representative, and Customer Service Representative, overseeing accounts related to the esignature platform, telco, and lending. His main focus was on serving clients based in the United States, UK, and Australia. When working in the BPO, Al has been recognized as a top performer for three consecutive quarters. He is adept at performing the following tasks:

  • Troubleshooting technical issues
  • Inbound and outbound calling (answering questions and providing resolution)
  • Acting as a first point of contact, dealing with correspondence and phone calls
  • Taking customer’s order
  • Organizing meetings and appointments
  • Handling billing concerns
  • Managing scheduled pick-up for vehicles
  • Evaluates vendor quotation

• He is proficient in using tools such as GoHighLevel, Five9, RingCentral, Gmail, Google Calendar, and Microsoft Office. 

• Al is available to start immediately and is amenable to working the night shift for any full-time or part-time position.

Predictive Index Behavioral Profile - Controller

Strongest Behaviors

• Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
• Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
• Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. 

Behavioral Summary

Al Ryan is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

• Chiesa is a graduate of Agribusiness Management. She has been working for more than 10 years in the BPO, advertising, real estate, and healthcare industries. She handled various positions such as Customer Service Representative, Technical Support, Appointment Setting, Lead Generation, and Patient Engagement Training Specialist. It was in 2019 when she ventured into remote work. As a freelancer, she was promoted to a Training Specialist and handled sessions for new hires. She catered to clients in the US. 
• She supported the following tasks:
  • Training
  • Customer Service (phone, email, and chat)
  • Technical Support
  • Lead Generation
  • Appointment setting
  • Sales
  • Virtual Assistance
  • Data entry
• She is proficient in applications and tools such as Dial Pad, Ring Central, Calendly, Help Scout, Slack, MAX CRM, Zendesk, and Microsoft Office Apps, while considering herself a beginner in Zoho.
• Chiesa is available to start immediately.
• She prefers working the night shift for any part-time or full-time position.

• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

• In her more than 20 years of employment, Phoebe has held positions such as real estate virtual assistant, ESL tutor, customer service representative, activation specialist, and customer relations consultant in educational institutions, property management/real estate, and business process outsourcing firms handling telecommunications, financial, and law publishing accounts. She has catered to global clients.
• She was exposed to the following tasks:
  • Appointment Setting
  • Lead Generation
  • Cold Calling
  • Email and Chat Support
  • Phone Support
  • Customer Service
  • Technical Support
  • Social Media Management
  • Researching
  • Marketing Analysis
  • Administrative Tasks
• She is proficient in using tools such as Microsoft Office, Google apps, LinkedIn Sales Navigator, Netsuite, Mojo, Siebel, Dos, Asana and Skype.
• She can start ASAP, amenable working any shifts and open to any full-time or part-time roles.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.

Sunset Phoebe is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Data encoding
• Agent Coaching
• Recruitment & Selection
• Incident Investigation
• Data Analytics
• Graphics Designing

• Atlassian JIRA
• Salesforce
• Canva
• Tableau
• PostgreSQL
• Microsoft Server Management Studio
• Google Sheets
• Zoom
• Slack
• Python (Basic functions and commands)

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.

Andrew is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Andrew, who takes responsibilities very seriously.

• Jessa has been working for 8 years as an IT administrator, Healthealthcare associate customer service representative within the BPO, coaching services and healthcare industry. She has a degree in BS Information Technology and a Masters in Business Administration. 
• She performed the following tasks:
  • Customer Support services
  • Appointment setting 
  • Product Research
  • Data Entry
  • Email and Calendar Management
• and basic knowledge in graphic design and content creation

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.

Ma Jessa is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Ma Jessa plans ahead, double checks, and follows up carefully on decisions and actions.

• Azel has been working for almost 8 years in Business Process Outsourcing handling Insurance, Financial, Telecommunication, Property Management, Repair and Maintenance accounts where she handled and performed roles such as Insurance Specialist, Technical Support, Credit Specialist Tier 2, Collections Support Tier 3, and Support Specialist. She also ventured into freelance work where she worked with a direct client as a Debt Collector. She had catered to clients from US, UK, and Australia. 
• She was exposed to the following tasks:
  • Phone Support - Inbound and Outbound
  • Customer Service
  • Technical Support
  • Collections
  • Email and Chat Support
  • Cold Calling
  • Appointment Setting
• She is proficient in using tools such as Salesforce, CRMs, Tableu, LiveEngage, and Microsoft Office.
• She is from Pasig which is an hour and a half from the Training place.
• She has a good-quality headset, a laptop, and a desktop.
• She can start ASAP, is amendable working any shifts, and open to any full-time or part-time roles.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken?
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Chrezel is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Chrezel, who takes responsibilities very seriously.

With experience and/or training, Chrezel will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Chrezel is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Azel has been working for almost 8 years in Business Process Outsourcing handling Insurance, Financial, Telecommunication, Property Management, Repair and Maintenance accounts where she handled and performed roles such as Insurance Specialist, Technical Support, Credit Specialist Tier 2, Collections Support Tier 3, and Support Specialist. She also ventured into freelance work where she worked with a direct client as a Debt Collector. She had catered to clients from US, UK, and Australia. 
• She was exposed to the following tasks:
  • Phone Support - Inbound and Outbound
  • Customer Service
  • Technical Support
  • Collections
  • Email and Chat Support
  • Cold Calling
  • Appointment Setting
• She is proficient in using tools such as Salesforce, CRMs, Tableu, LiveEngage, and Microsoft Office.
• She is from Pasig which is an hour and a half from the Training place.
• She has a good-quality headset, a laptop, and a desktop.
• She can start ASAP, is amendable working any shifts, and open to any full-time or part-time roles.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken?
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Chrezel is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Chrezel, who takes responsibilities very seriously.

With experience and/or training, Chrezel will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Chrezel is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Edison has over 7 years of experience in customer service, sales, and administration. He took Mechanical Engineering while concurrently working as a Customer Service Representative in a BPO. He handled telco and financial accounts. After a couple of years, he moved overseas and was employed as a Junior Sales Executive in a retail business and Document Controller and Administrator in a healthcare facility. 3 years passed, and he returned home and joined another BPO under a retail account. His most recent job was as a Virtual Administrative Assistant in an outsourcing agency for a US-based client.
• He has also worked with clients based in Australia  
• He is well-versed in performing the following tasks:
  • Customer support - phone, face-to-face, email, and chat
  • Document control and maintenance
  • Order management
  • Data entry
  • Preparation of documents for audits
  • Appointment scheduling
  • Travel arrangement
  • Email monitoring
• He helps operate their family business by creating and posting content on their social media accounts: IG, FB, Twitter, and Threads accounts.
• He adeptly uses Shopify, Gorgias, Zendesk, Salesforce, Willio, Next, AUS Post Logic, Cin7, Google Workspace (Documents), Microsoft Office Apps (Word, Excel, PowerPoint, Outlook), DocuSign and Slack.
• He can start immediately.
• He prefers working the day shift but can consider the graveyard shift too to any part-time or full-time role.  

• Eldrin has been working for almost 10 years in the BPO industry and has 3 years of work experience as a Virtual Assistant and Customer Support in the Real Estate industry where he catered to clients based in the US and performed the following tasks:
  • Outbound and Inbound calls
  • Email management
  • Lead generation
• He also supported billing, customer handling, and HR services.
• He is proficient with Mojo, Netphone, Hootsuite, Canva, Asana, and HubSpot.
• Eldrin can start immediately and is amenable to working the day shift for any part-time or fulltime position.

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.

Eldrin is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

• Albert has an extensive 12-year career in the BPO industry, spending 7 years as a Service Desk Analyst and 5 years as a Technical Support Representative, handling telecommunications and insurance accounts. He specialized in assisting customers from the United States and Australia. Notably, Albert's long-standing commitment to his previous employers led to him becoming a trusted expert in his field. He also took on the role of training new staff members to help them succeed.

• Albert is adept at performing the following tasks:

  • Customer Assistance (support for both software and hardware systems)
  • Ticket queue management
  • Troubleshooting includes network password reset 
  • Issue Resolution (providing step-by-step instructions via call, chat, or remote access)
  • Email  management
  • Creation of support documentation and training materials
  • IT operations
• He is proficient in using tools such as Bomgar, ServiceNow, MS 365, MS Azure, VMWare, Avaya, Citrix, and Zendesk.
• In terms of his administrative expertise, he possesses proficiency in MS 365, MS Intune, ServiceNow, VMware, and Active Directory.
• He has received training in Business Process Modeling (BPM) and Business Process Improvement (BPI), and holds certification in Information Technology Infrastructure Library (ITIL Version 3)
• Albert is available to start immediately and is amenable to working any shift for any full-time or part-time position.

Predictive Index Behavioral Profile - Scholar

Strongest Behaviors

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks are completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.

Behavioral Summary

Albert is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough, and very focused on their responsibilities. Albert is always sincere and cautious, he thoughtfully weighs multiple options before making a decision. He thinks through not only the options, but also the implications of those options, the possible implementation problems, and solutions to those problems. Given his keen analytical mind and desire to make the right decision the first time, he will rely heavily on his knowledge and experience when making decisions, and will thoroughly research when he feels he needs additional knowledge.

• Matthew has been working for 7 years in different companies in BPO industry. He handled different positions such as Speech Transcriptionist, Technical Support Representative, and Customer Service Representative. He started working as a Customer Service Representative back in 2016. He supported the following tasks:
  • Data entry 
  • Admin
  • Customer Service
  • Transcriptionist
  • Technical Support
  • Trouble shoot 
  • Ticketing
  • Email support
• He is proficient in systems such as CRM, ITC, and Microsoft tools.
• Matthew is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

• Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
• Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
• Fluent, enthusiastic, and comparatively frequent in communication; a motivator who pays attention to others’ points of view.

Evaluation Comment

• Matthew has been working for 7 years in different companies in BPO industry. He handled different positions such as Speech Transcriptionist, Technical Support Representative, and Customer Service Representative. He started working as a Customer Service Representative back in 2016. He supported the following tasks:
  • Data entry 
  • Admin
  • Customer Service
  • Transcriptionist
  • Technical Support
  • Trouble shoot 
  • Ticketing
  • Email support
• He has advanced skills in using Salesforce CRM, Google Docs, Microsoft, Zendesk, Canva
• Matthew is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

• Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
• Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
• Fluent, enthusiastic, and comparatively frequent in communication; a motivator who pays attention to others’ points of view.

• Zel has been working for almost 4 years in the Healthcare, Security Services, Property Management/Real-estate, software, and information technology business, and Business Process Outsourcing handling telecommunications accounts. She handled and performed roles such as Account Executive, Back-Office Specialist, Technical Support, Virtual Assistant - Cold Caller, Procurement Sourcing Specialist, and Social Media Manager. She handled US, UK, US, Spanish, and Jewish Clients. Also, she has been working as a Virtual Assistant for 3 years.
• She was exposed to the following tasks:
  • Phone Support - Inbound and Outbound
  • Email Handling
  • Client Management
  • Calendar management
  • Data entry
  • Retention
  • Billing and collections
  • Customer Service 
  • Technical Support
  • Sales and Marketing
  • Administrative tasks
• She is proficient in using CRMs, Salesforce, MS Office, Sprout, Ringcentral, Aircall, Telegram, DocuSign, Whatsapp, Zoho, Whatsapp, Trello, and MS Dynamics
• She loves cooking, singing, and traveling. 
• She can start ASAP, is amendable working any shifts, and open is to any full-time or part-time role. 

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
• Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.

• Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
• Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.

LUZEL is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

LUZEL is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.

• Emi has over three years of experience in the BPO industry, transitioning successfully to an online career, running 7 years now. Her background as a Senior Customer Service Representative, Technical Service Representative, and Fashion Consultant demonstrates her ability to handle customer inquiries, process orders, manage subscriptions, and provide technical support effectively. Emilyn's dedication to customer satisfaction is evident through her roles servicing US & UK clients where she managed customer relationships and ensured seamless service delivery.
  
  Her experience spans multiple industries, including healthcare, technology, and fashion. Her proficiency in CRM software such as Shopify, Zendesk, Tidio, Google Apps, and Microsoft Office, combined with her excellent customer retention strategies, makes her a valuable asset.
• Successfully managed customer subscriptions and retention, significantly reducing subscription cancellations.
• Provided technical support for diverse product lines, enhancing customer satisfaction and loyalty.
• Leveraged CRM tools to streamline customer service operations and improve response times.
•  
• Customer Service Skills:
  • Exceptional communication and problem-solving abilities.
  • Strong customer retention and relationship management.
  • Phone and email management
  • Customer Satisfaction
  • Process Replacements and Refunds
•  
• Technical Skills:
  • Proficient in Shopify, Zendesk, Amazon Seller, Tidio, Google Apps, Microsoft Office.
  • Experienced in managing websites and providing technical support.
  • Technical Support
• She is available to start immediately for Part-Time or Full-Time roles.
• Predictive Index Behavioral Profile - Operator
  
  Strongest Behaviors
  Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  Behavioral Summary
  Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Emilyn has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

• Maylee has been working for almost 7 years in the business process outsourcing industry handling telecommunications and travel accounts where she performed the following roles:
  • Senior Associate /Travel Expert
  • Travel Consultant
  • Subject Matter Expert
  • Quality Analyst
  • Customer Service Representative
  • Sales Representative
  • Billing Representative
• She handled travel accounts for almost 6 years where she handled the following tasks:
  • Ticketing and reservations
  • Booking
  • Handle corporate travels
  • Process re-accomodation, schedule changes, cancellations and refunds
  • General customer service
• She consider herself as an expert using Sabre native and Red, Amadeus and farelogix.
• She can is currently rendering, can start by May 30 onwards, amendable working any shifts and open to any full-time or part-time role.

• Places high value on “the book,” and/or professional background, which will be followed exactly to protect the company against risk.
• Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
• Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.

Maylee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Maylee, who takes responsibilities very seriously.

With experience and/or training, Maylee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Maylee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Mae has a bachelor's degree in Accountancy. She has been working for almost 12 years in the Real-estate, Digital Marketing, and Business Process Outsourcing handling financial accounts where she handled and performed roles such as Financial Account Associate, Database Manager, Digital Marketing Virtual Assistant, Executive Assistant, and Real-Estate Virtual Assistant. She catered to Clients from Australia and US.
• She attended an online course for Xero Accounting.
• She worked as a Financial Account associate where she was task to do the following:
  • Customer Service
  • Phone Support
  • Process refunds
  • Resolved customer complaints via phone and verify account information.
  • Helped Clients with their Debit and Credit Card Accounts.
  • Assisted them with refunds and waiving fees.
  • Processed Credit Card Payment
  • Checked Credit Card Statements Pin and Card Activation
  • Assist clients with fraudulent transactions on their cards
• She has been working as a Virtual Assistant for almost 3 years and has a background doing the following tasks:
  • Basic Accounting
  • Accounts receivable management
  • Accounts payable management
  • Prepare financial reports and statements
  • Client and vendor management
  • Appointment setting
  • Email marketing
  • B2C and B2B marketing
  • Phone Support 
  • Cold calling
  • Contract Management
  • Copywriting
  • Social Media Marketing
  • Sales 
  • Product Research
  • Process Order
  • Creating contents
  • Qualifying leads
  • Administrative tasks
  • Assist in Transaction management
  • Property management
• She is proficient in using Salesforce, Chime, Sisu, Xero, Receipt Bank, A2x, Flodesk, ShopifyClickUp, MailChimp, Microsoft Office ( Outlook, Word, etc. ), Google Workspace, Active Campaign, Calendly, Canva, Zoom, Hubspot and Slack.
• She can start asap, is amendable working any shifts, and open to any full-time or part-time role.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

MAE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; MAE plans ahead, double checks, and follows up carefully on decisions and actions.

• Norland has a bachelor's degree in Foreign Science.
• He has almost 9 years professional working experience in the Visa Consultancy and Business process outsourcing industries handling travel accounts where he performed the following roles:
  • Travel Consultant
  • Travel Experience Agent
  • Quality Assurance Analyst
  • Operations Team Lead 
  • Senior Operations Supervisor
  • Travel Experience Team Lead
• For the travel accounts that he handled, he was tasked to do the following:
  • Customer Service
  • Phone Support - Inbound and Outbound
  • Email and Chat Support
  • Ticketing through Sabre
  • Processed voluntary changes, cancellations and refunds
  • Administrative tasks
• He considers himself as an expert using Sabre GDS, Galileo and Amadeus. 
• He is proficient using shopify, CRMs and Nice. 
• He has a good communication skill.
• He can start asap, amendable working any shift and open to any full-time or part-time role.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, NORLAND is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. NORLAND gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Aireen has a Bachelor's degree in Nursing and has been working in the Medical Industry for around 10 years wherein she started as a Nurse and later on worked in a Virtual Set-up.
• She has skills and expertise when it comes to:
  • Customer Service
  • Medical Virtual Assistance
  • Client/Patient Relations
  • Administrative Support
  • Doing inbound & outbound calls
  • Medical Transcription
  • Appointment Setting
  • Insurance verifications
  • Prescriptions entry
• She has catered a US-based client when she started working as a Patient Care Coordinator
• She's adept also in using the following tools/software:
  • MS Office
  • Zoom
  • Sharecloud
  • Bright, Tree, Snap
  • Other Electronic Medical Records Systems
• For Aireen, her greatest achievement is being able to work long-term with a client and always get to resolve patient concerns despite challenges along the way (such as dealing with potentially irate patients), and at the same time meeting her quotas and juggling multiple tasks. 
• She is available to start immediately 

• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

• Jen has been working for almost 3 years in the Business Process Outsourcing Industry handling travel accounts for Australian and New Zealand clients where she handled and performed the role of Travel Consultant. She then ventured into Freelancing and worked with a short-term client as an appointment setter.  She also has a bachelor's degree in communication.  
• She has been consistently recognized as a top agent in their cluster and because of that she was offered a QA position.
• She also gained certifications from the online trainings she attended for the following:
  • Online Training Course on Virtual Assistant
  • Social Media Management
  • WordPress Freelancing 
  • Facebook Ads 
  • Shopify Freelancing 
• She was exposed to the following tasks:
  • Customer Service
  • Phone Support - Inbound and Outbound Call
  • Email and chat support
  • Appointment Setting
  • Ticketing
  • Process cancellations, voluntary and involuntary changes
  • Flight, Car, and Hotel bookings
  • Process end-to-end refund
  • Administrative tasks
• She is proficient in using PowerDispatch, Google Local Service Ads, MS Office, Sabre GDS and Amadeus.
• She has a basic knowledge in Farelogix.
• She has a good communication skills.
• She considers herself as fast-learner, team-player and hardworking person.
• She can start ASAP, amendable working any shifts and open for any full-time or part-time role.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Jenny Beth is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Jenny Beth gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Joice has been working for 9 years as Customer Service Representative, Social Media Manager, Claims Coordinator, and Virtual Lead Manager within the BPO, Healthcare, and Telecommunications industries where she honed her skills in 
  • Calendar Management
  • Appointment Setting
  • Coordinating
  • Cold Calling
  • Lead Generation
  • Social Media Management
• She has a degree in BS Electrical Engineering
• She is proficient with
• • Zillow
  • Avaya
  • Cisco
  • Podio
• She can start immediately . Any working schedule for a full-time position.

• Drive to protect the company against risk by doing things in general accordance with established standards.
• Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
• Detail-oriented and helpful; works comfortably as part of a team and often checks work.

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

Rejoice is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

• Customer Service handling both inbound and Outbound calls
• Call monitoring
• Email and Chat support
• Technical Support (basic troubleshooting of internet mesh, etc.)
• Transcription (Audio and Video)
• Administrative tasks (data entry, order processing, monitoring deliveries, property listing, calendar management, etc.)
• Virtual Assistant
• Sales support
• Customer retention
• Report extraction

• Podio
• Skype
• Bitrix
• Livebox
• Softphone
• Salesforce
• RingCentral
• MS Teams
• Google Drive
• Microsoft Excel
• DesktopOne
• Avaya 
• Zendesk
• Outlook
• NICE

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in May, who takes responsibilities very seriously.

With experience and/or training, May will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and May is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Lynnel has more than 13 years of relevant work experience performing as an Email and Chat Specialist where she mainly handled travel accounts in the BPO industry and she supported the following tasks for the US, UK, and Canadian clients:

  • Order Entry
  • Flight and Hotel Booking 
  • Processing flight cancellations
  • Assisting social media inquiries and creating templates for ChatBot
  • Customer Service
  • Data Collection and Entry
  • Customer Service

• Lynnel also was part of the pioneering team working as a chat support and stayed in the same company for 10 years.

• She is proficient with the following tools:

  • Oracle
  • LiveHelp
  • LivePerson
  • MS-DOS
  • Kana
  • Microsoft Office (Word, Excel, and PowerPoint)

• She is available to start immediately and is amenable to working the day shift for any full-time position.
   

Predictive Index Behavioral Profile - Scholar

predictiveindex.com/reference-profile/scholar/

Strongest Behaviors

• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
• Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
• Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.

Behavioral Summary

Lynnel Grace is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough, and very focused on their responsibilities.

This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on a thorough knowledge of, and respect for “the book”. Working with factual, technical, or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself or delegating to others, follow-up is close to ensuring high-quality results.

• Geric has 8 years of comprehensive experience in customer service and sales within industries such as real estate, telecommunications, finance, e-commerce, and technology.
• His recent roles include Inside Sales Agent for a real estate services company, where he successfully generated leads, maintained client databases, and invited prospects to events.
• Additionally, he worked as a Sales Development Representative in the skincare industry, handling both inbound and outbound calls while nurturing client relationships and updating CRM systems.
• Career Highlights
• Awarded "Top Agent" globally at a telecommunications company within his first year, demonstrating exceptional performance in a competitive environment.
• Promoted to Subject Matter Expert at a business process outsourcing firm, reflecting his leadership skills and in-depth product knowledge.
• Received a site-wide Top Performer award at a financial institution, highlighting his ability to consistently exceed sales and customer satisfaction targets.

• Edji has been working for almost 9 years in the real-real estate, health and wellness, educational institutions and, business process outsourcing handling telecommunications accounts where she supported the following tasks:
  • Account Management 
  • Project Management 
  • Executive Virtual Assistance
  • Email Marketing
  • Social Media Management 
  • Property Management
  • Technical Support
  • Billing and Retention
  • Lead Generation 
  • Customer Correspondence
  • Sales 
  • SEO
  • Video editing
  • Administrative tasks
• As an Account/ Project Manager, she has been involved in doing 
  • Delegating of tasks for VA and back-end supports 
  • Creating Progress reports to be sent out to the client 
  • Making KPI measurements to keep the team on track with task 
  • Acting as POC for any concerns relating to project requirements 
  • Strategizing best practices in delivering the task 
  • Supporting the clients with needs and providing assistance with the completion of projects 
• She has also knowledge with eCommerce designing and eCommerce eco system 
• She gained 6 years in rental property management for short, mid and long term rentals.
• She is proficient in using the following tools 
  • AirBnB
  • VRBO
  • Click up 
  • Asana 
  • Trello 
  • HubSpot
  • Notion 
  • AirTable 
  • Monday.com 
  • Loomly
  • Ring Central 
  • Slack 
  • Go Daddy 
  • WordPress
  • Basecamp
• She can start asap, is amendable working any shifts, and open for any full-time or part-time role.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.

• Ergielyn is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make them readily approachable. Ergielyn gets along easily with a wide variety of people.

  Her drive is directed at working with and for others. She derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.