Hire World-Class, High Performing, Vetted Email Support Agents.
Cut Labor Costs by 70%

• Working as an inbound salesperson.
• We primarily focus on meeting the demands of clients with regard to their phone service, including upselling.
• We can also help customers with their billing issues.

• Working as an inbound salesperson.
• We primarily focus on meeting the demands of clients with regard to their phone service, including upselling.
• We can also help customers with their billing issues.

• The company is helping small businesses to assist their customers through chats.
• We are answering inquiries for prospect customers. 

• Doing outbound call for different online pharmacy.
• We are calling the patients to remind them about the refill of their medications.
• Placing orders for any confirmed transactions.

• Creating the team schedule to be plotted in “WHEN I WORK”.
• Handling agents break schedule as well as sending the SLA to the client on a daily basis. 

• The business assists hotels in handling their reservations.
• We are manually entering reservations into the booking system that we got via email.
• We also double-checked automatic bookings for accuracy before delivering them to the hotel the day before the guest's arrival.

• Using the internet to provide consumers with streaming services.
• We are primarily concerned with aiding customers with billing and technical concerns.

• Assisting customers with account-related concerns such as money transfers, disputes, transaction reading, stop payments, checking of balance, tax refund, and direct deposit.
• Managing incoming calls and customer service inquiries.
• Maintaining confidential data security for customers.

• Supports customers by providing helpful information, answering questions, and responding to complaints.
• Troubleshoot equipment and system problems.
• Processed payments over the phone.

• Assisting customers with their business needs such as order tracking, placing orders, returns and cancellations.
• Promoted available products and services to customers during service, account management, and order calls.
• Assisting customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
• Resolve customers’ business concerns via phone and email.
• Answer questions about warranties or terms of sale.

• Corresponded with customers to resolve order issues and concerns.  
• Assisting customers with placing and tracking orders.
• Processed orders, credits, and returns.
• Resolve customer concerns via phone, email, and chat.

• Examine customer transactions for fraudulent activity such as account takeover, family fraud, theft, and other similar risks.
• Maintain the confidentiality of all information gathered during the investigation. Determine existing fraud trends by analyzing accounts and transaction patterns. Offer professional analytical expertise in the areas of fraud prevention and loss control.
• Keep an eye on real-time queues and identify high-risk transactions in the company's portfolio.
• Investigates forgery and theft in the context of a customer's account and transactions.

• Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of me being a Customer Support Representative.
• Do technical support and are knowledgeable to address issues using current Microso Windows OS and Apple-Mac.
• Trouble shoots Voice Over Internet Protocol ("VoIP") issues for USA and Canada customers of magic Jack
• Offer and up sell customer packages for magic Jack products
• Dispatches local technicians to customer's premises when issues were not fully addressed thru online inquiry.

• Trained to make a re-profiling of real estate assets such as re-assessing the current market value of a property.
• I do Marketing at Craigslist, ProAgent, Listing Booster, Trulia, Zillow, etc. I also assist on filing documents and contracts for buyers to sign.
• I do Brokers Price Opinion (BPO and Inspection).
• I am aware and I deal with Web Sites like SingleSource, VRM, Pyramid, Aspen, Resnet, Equator, HECM, etc.

• Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of from me being a Customer Support
• Assisting Health Insurance benefit concern
• Outbound calls to providers/Medical Group.
• Sending out back office reports.

• Outbound calls to Insurance/Provider relation and gather reports for claims status.
• Process and address claims issue to have the claim paid accordingly.
• Send out emails to provider relation and back end reports.

• Assisted two different Clients in handling end to end process for order entry thru WooCommerce, invoicing, inventory, customer support.
• Contact and follow up clients for Bulk orders and create mock-up designs before approval.
• Communicate with onshore designers to finalize custom designs.
• Other administrative tasks such as lead mining, creating sales reports and email management.

• Source new applicants through Facebook, Linkedin, Kalibr, Bossjobs, Kalibr and other sourcing websites.
• Screen application and qualify applicants before we move them for initial interviews.
• Handle Initial assessment by preparing a set of questions to evaluate applicant's behavior and qualification.
• Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
• Other administrative tasks such as creating and submitting reports, responding to online inquiries.

• Screen application and qualify applicants before we move them for initial interviews in Asana.
• Handle Initial assessment by preparing a set of questions to evaluate the applicant’s behavior and qualification.
• Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
• Conduct a Background check.
• Handle Offer call and prepare offer letter & NDAs
• Execute onboarding
• Other administrative tasks include creating and submitting reports and responding to online inquiries.

• Source and manage Job boards to gather and collect potential applicants.
• Conduct background checks for endorsed candidates.
• Setup and facilitate client calls.
• Ensure all tracker and reports are accurate and updated.
• Keeps track of the total number of all the applications received across all job boards.

• Proactively contacted prospective clients to schedule appointments for solar estimates, effectively communicating the benefits of the service.
• Identified and qualified potential clients through targeted phone outreach.
• Accurately recorded appointment details, including time and date, in the system to ensure smooth scheduling and follow-up.

• Conducted outbound calls to customers, encouraging them to schedule their annual wellness visits and explaining the benefits.
• Efficiently set and recorded appointment details in the system, ensuring accurate scheduling and follow-up.
• Followed provided scripts and talking points meticulously to maintain consistency and quality in all customer interactions.

• Consulted with members regarding their pharmacy coverage, providing clear and detailed information.
• Responded to telephone inquiries, delivering high-quality service to customers seeking information about product availability.
• Addressed customer service inquiries promptly and accurately, ensuring a positive customer experience

• Handled approximately 80-100 customer contacts per day, addressing and resolving a variety of technical issues.
• Developed a comprehensive understanding of all company products and services to provide quick and efficient customer support.
• Collaborated with upper management to implement changes aimed at improving customer satisfaction and operational efficiency.
• Maintained detailed and accurate records of customer interactions and solutions provided.
• Provided feedback and suggestions to enhance service processes and customer experience.

• Provided technical support for internet connectivity issues, addressing customer concerns and troubleshooting problems.
• Assisted customers with a wide range of company products and services, ensuring their technical needs were met.
• Handled incoming phone calls from customers, delivering efficient and effective solutions to their technical issues.
• Built and maintained customer loyalty by conducting follow-up calls to ensure resolved issues and customer satisfaction.
• Documented customer interactions and technical solutions in the system for future reference and support.

• Delivered exceptional customer support in a retail environment, addressing a wide range of customer needs and concerns.
• Provided personalized product recommendations to customers, effectively persuading them to make purchases.
• Engaged with customers through phone calls, answering inquiries, resolving issues, and enhancing their overall experience, while driving sales growth.

• Successfully persuaded clients to apply for the bank’s credit card by effectively communicating its benefits.
• Diligently monitored daily progress and maintained detailed profiles of prospects, including the frequency of contact.
• Consistently made over 60 outbound cold calls each day, successfully setting up applications for numerous clients.

• Provided expert troubleshooting assistance to customers experiencing issues with cable, internet, and landline services, ensuring prompt resolution and high customer satisfaction.
• Diagnosed technical problems remotely and determined the appropriate solutions, including guiding customers through self-service steps or scheduling technician dispatch for on-site repairs.
• Coordinated with field technicians to ensure timely service appointments, accurately documenting service issues and repair needs to minimize downtime.
• Delivered personalized sales consultations by assessing customer needs and recommending the most suitable packages and promotions, contributing to increased revenue and customer retention.
• Maintained comprehensive knowledge of company products, services, and troubleshooting protocols to provide accurate and efficient support.
• Assisted customers with account management, billing inquiries, and service upgrades, ensuring a seamless and positive customer experience.

• Guide customers on how to navigate new mobile phones, ensuring they understand key features, settings, and functionalities.
• Diagnose and resolve service-related issues, including difficulties with making calls, sending texts, and accessing mobile data.
• Assess customer needs and recommend appropriate plan upgrades, additional features, or value-added services to enhance their experience.
• Assist with account inquiries, billing concerns, and service modifications while maintaining accuracy and adherence to company policies.

• Assisting customers with billing inquiries, charge disputes, and account updates with accuracy and professionalism.
• Educating customers on their account options and ensuring transparency in charges and payments.
• Facilitating the setup of interest-free payment plans for eligible devices, ensuring compliance with company policies.
• Providing tailored solutions for customers traveling internationally by offering the most suitable plans and features.
• Troubleshooting technical and service-related issues to ensure seamless customer experiences.
• Proactively identifying customer needs and offering value-added services to enhance their overall satisfaction.
• Maintaining detailed and accurate records of customer interactions, transactions, and resolutions.

• Conduct outbound calls to potential clients to introduce the company, its services, and value propositions.
• Engage prospects in meaningful conversations to understand their needs, challenges, and business goals.
• Qualify leads by asking targeted questions to assess their suitability for the company's services.
• Schedule appointments with senior specialists for qualified prospects, ensuring a seamless transition.
• Maintain and update the customer relationship management (CRM) system with accurate and relevant client information.
• Conduct market research to identify new business opportunities and expand the contact database.
• Proactively follow up with leads to nurture relationships and increase conversion rates.

• Conducts discovery calls to qualify prospects
• Calling, emailing and connecting potential client to introduce the company update CRM, schedule appointments, leads nurturing
• CRM & tools used : Hubspot, Go High Level , Zoominfo , Google Meet , Slack
• Assist clients with issues they are having with the software through email or chat CRM used: Freshdesk Marketing Associate Assist team in creating social media ds such as FB, Youtube, IG and more. Also creates newsletter for any update and fixes.
• CRM & tools used : Canva, Capcut , Youtube, GHL, Loomvideo

• Conduct in-depth lead research to identify and compile targeted prospect lists.
• Utilize multiple lead sourcing tools, including GoHighLevel (GHL), Apollo, SendPotion, Instantly, and others to enhance outreach efforts.
• Perform outbound prospecting through email, social media (Facebook, LinkedIn), and cold calling to generate new business opportunities.
• Craft personalized and engaging outreach messages to increase response rates and conversion.
• Manage and optimize automated outreach sequences while ensuring compliance with best practices.
• Schedule and coordinate discovery calls between potential clients and sales representatives.
• Maintain an organized CRM system by accurately logging interactions and tracking lead status.
• Monitor and analyze campaign performance, adjusting strategies for continuous improvement.
• Collaborate with the sales and marketing teams to refine outreach approaches and enhance lead quality.
• Stay updated on industry trends, competitor strategies, and emerging outreach tools to improve efficiency.

• Proactively reach out to potential clients via phone calls to introduce the company’s financial products and assess their interest in loan services.
• Conduct thorough research to update and maintain accurate customer details, ensuring our database reflects the most up-to-date information.
• Utilize and manage HubSpot CRM to log interactions, track leads, and update client records efficiently.
• Identify client needs and provide initial information about loan products, guiding them through the application process as necessary.

• Appointment setting
• Cold-calling

• Responsible for documentation of handled cases by the firm.
• Tasked to retrieve and searched data necessary for cases being handled.
• Responsible for handling papers of multi-level marketers.

• Responsible for support tasks and assistance in various HR functions including but not limited to recruitment and hiring, compensation and benefits, payroll and timekeeping, training and organizational development, and personnel monitoring.
• Responsible for handling papers of requirements and documents of all employees.

• Communicate clearly and provide timely resolutions.
• Responsible to deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet and handles a group of agents in a given team

• Provide all deliverables and metrics on a daily, weekly, and monthly basis
• Billing support, customer service support and escalations
• Maintain accurate records across all metrics.
• Manages multiple concurrencies (10-15windows, or more) effectively.
• Handle email correspondence via KANA and Kustomer.
• Inbound and Outbound calls to clients.

Tools used:

• Oracle and Livehelp (quite similar to Zendesk) - platforms to assist customers via chat (SMS, FB and Twitter)

• Coordinating with clients
• Take care of time-consuming tasks and work as Assistant to the Loan Originator.
• Remotely ensure that business is in great shape.
• Leverage time by email management and related tasks.
• Hitting the deadlines of any assigned tasks.
• Responsible for requesting and managing payoff,  projects, and related documents needed by loan officers.
• Communicates clearly with financial institutions
• Manage CRM (Zoho) and email correspondence to the clients.
• Manage client's email business and personal
• Manage client's social media account

• Sending emails, Messenger messages to prospect clients.
• Replying to inquiries
• Answering queries and Presenting project details to the clients via Zoom
• Organizing the inbox by adding labels and moving to designated folders and more.
• Follow-up on Prospect clients and warm Leads

• Sent daily report to the manager.
• Encoded and updated data and activities in the company's spreadsheet.
• Coordinated with Team leaders and Site Engineer for the week's site activity.
• Scheduled meeting with Manager and Project Engineers. 

• Managed and Helped agents to meet their KPI.
• Took over agents call when customer asked for supervisor.
• Created agent's schedule.
• Reported to the Operations Manager directly.
• Conducted coaching sessions with agents and discussed what needs to improve and maintain.

• Scraped Leads by category and estate using Instant Data Scraper Chrome Extensions.
• Cleaned the leads database for any duplicates and inactive email addresses
• Maintained and organized leads scraped from Yellowpages.com.au
• Checked websites and other sources for any missing information

• Engaged with Social Media Followers by responding to posts comments.
• Replied to inquiries sent directly to Xcel Hub's Facebook page.
• Managed transactions such as sales and registrations of online course students.
• Organized the inbox by adding labels and moving to designated folders.
• Assisted in getting more engagements and improve the online presence of our Facebook Page

• Created the Business Page.
• Optimized the page.
• Created/Scheduled posts for brand visibility and lead generation.
• Managed and Answered customers queries.

• Creating Contents and Monitoring Engagements and Reach of the Business Page
• Replying to inquiries
• Scheduling Value Contents for Brand Awareness
• Crafting Marketing Strategy for Lead Generation
• Organizing the inbox by adding labels and moving to designated folders and more.

• Provides administrative support to ensure efficient operation of various departments.
• Schedule and coordinate staff and other meetings
• Schedule appointments and maintain calendars
• Email management
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Carries out administrative duties
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Supports team by performing tasks related to organization and strong communication.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

• Customer Relations Management
• Ensure and enhance service consistency.
• Translate new and revised policies and procedures from the client into operational objectives and best practices.
• Accountable for the overall account performance, analyze deviation and execute corrective actions.
• Standardize key processes, policies and required activities.
• Determine resource and capacity requirements by analyzing schedules and staffing needs.
• Identify training needs to improve agent capability.
• Develop and support employee engagement initiatives.
• Screens, interviews, and coordinate with recruitment team to hire the right people for right position in the team.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

• Recognize and embrace the opportunity of resolving issues for billing and service rates inquiry, phone activation, phone swap, presentation of available products out in the market, and current discount offers.

• Provide technical support using dial-up and broadband networks. 

• Assisted customers and coordinate with fulfilling guest registration to hotelservices, ground transportation, restaurant, or entertainment reservations. 

• Provide step-by-step technical solutions to ensure proper disposition of their concerns; this support can be but are not limited to:
  • entertainment services and products,
  • hardware systems/accessories, 
  • customer service inquiries regarding technical support, billing and customer service. 

• Provide billing and customer service along with support but is not limited to:
  • entertainment services and products (right size service to save the customer from canceling account),
  • hardware systems/accessories processing,
  • step-by-step technical solutions for mobile & cable troubleshooting.

• Subject Matter Expert || September 2020 – July 2021 
  • Provide billing and customer service and step-by-step technical solutions formobile troubleshooting.
• Customer Service Representative || March 10, 2020 – September 2020
  • Provide billing and customer service and step-by-step technical solutions for mobile troubleshooting.

• To build close & long-standing relationships and rapport with current schools, ensuring they submit their reorder forms accurately and on time each year.
• Key decision makers at each school need to be kept informed with new developments, making sure they continue to get a diary that matches their needs and feel valued for their continued business.
• To assist MyDiary schools with completing the print and electronic production process by fulfilling the school’s order and design specifications with accuracy and within deadline. 
  This position forms a vital link in the overall sales process and will predominantly work in this capacity in line with the school diary ordering practices.

• Work closely with clients to understand their needs and deliver tailored design solutions.
• Brainstorm and develop innovative design concepts that meet project goals.
• Create high-quality graphics for various media, ensuring consistency and alignment with brand guidelines.
• Manage multiple projects simultaneously, meeting deadlines and maintaining high standards.
• Incorporate client feedback and make necessary revisions to achieve desired outcomes.
• Prepare final design files for print and digital distribution, ensuring proper formats and specifications.
• Stay updated on design trends and industry developments to ensure relevant and competitive designs.
• Provide creative ideas and suggestions to enhance overall project quality and effectiveness
• Handled the following projects:
  • Grind for profits
  • Sinangag Express
  • Tutupad ka COOP
  • Believe Peace Project
  • 3rd Asia Pacific Karatedo and Kubudo
  • DSM Nutrition Products Philippines

• Identifying and sourcing winning products for my client's dropshipping business.
• Managing product pricing to ensure competitive and profitable margins.
• Writing compelling and accurate product descriptions to attract and inform potential customers.
• Enhancing product photos to improve visual appeal and drive sales.
• Managing product inventory to maintain optimal stock levels and avoid shortages or overstock.
• Designing and updating the Shopify store to ensure a visually appealing and user-friendly experience.
• Managing the social media accounts of the online store to drive marketing efforts and engage with the audience.

• Reaching out to customers who have purchased our product to check on their experience and usage.
• Noting their concerns and addressing any technical issues they may have with the product.
• Conducting product demonstrations over the phone, explaining proper usage, and educating customers to prevent any damage while using the device.

Additionally, I handle customer service interactions via email and chat channels. I am also responsible for managing escalation processes when necessary to ensure that all customer issues are resolved effectively and efficiently.

• Gathering and curating data from various sources, ensuring its accuracy and relevance for AI and machine learning projects.

• Labeling and categorizing data, such as text, images, audio, and video, to provide structured information for AI models.

• Reviewing and refining datasets to remove errors, inconsistencies, and irrelevant information, ensuring high-quality data input for analysis.

• Conducting regular checks and validations to maintain data integrity and ensure compliance with project guidelines and standards.

• Documenting and reporting on data processing activities, including progress, challenges, and results, to project managers and stakeholders.

• Working closely with team members, project managers, and other departments to align data processing efforts with project requirements and timelines.

• Identifying and suggesting improvements to data processing workflows and tools to enhance efficiency and accuracy.

• Participating in training sessions and staying updated on the latest data processing techniques and tools to continuously improve skills and performance.

• Handling day-to-day administrative tasks such as email management, scheduling appointments, and maintaining calendars to ensure smooth operations.

• Assisting in the creation, editing, and uploading of video content and other digital media to various platforms, ensuring it meets the company's standards and guidelines.

• Managing social media accounts by posting content, responding to comments and messages, and engaging with the audience to increase online presence and follower engagement.

• Conducting market research and gathering data on trends, competitors, and target audiences to support the development of effective marketing strategies.

• Providing excellent customer service by addressing client inquiries, resolving issues, and ensuring a positive experience for clients and customers.

• Assisting in the coordination and execution of marketing campaigns and projects, ensuring deadlines are met and objectives are achieved.

• Compiling and analyzing data on social media and content performance, preparing reports to provide insights and recommendations for improvement.

• Offering basic technical support for content management systems, social media platforms, and other tools used by the company.

• Prioritizing and managing multiple tasks efficiently, maintaining a high level of organization and attention to detail.

• Developing visually appealing graphics, layouts, and designs for various digital and print materials, such as brochures, presentations, websites, social media content, and marketing collateral.

• Ensuring all designs align with the company’s brand guidelines and maintaining a consistent visual identity across all materials.

• Working closely with clients and internal teams to understand project requirements, goals, and feedback, and translating these into effective design solutions.

• Managing multiple design projects simultaneously, meeting deadlines, and ensuring high-quality output.

• Brainstorming and conceptualizing innovative design ideas that effectively communicate the desired message and engage the target audience.

• Utilizing graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools to create and refine designs.

• Making necessary revisions based on client feedback and ensuring final designs meet the expected standards and requirements.

• Staying updated on industry trends, competitor designs, and emerging technologies to incorporate best practices and innovative approaches into the work.

• Preparing final design files for print or digital distribution, ensuring proper formats, resolutions, and specifications are met.

• Providing creative input and suggestions during project meetings and brainstorming sessions to enhance the overall quality and effectiveness of the designs.

• Attends to walk-in and phone-in clients who had inquiries and problems about their pagers.
• Explains billing inquiries to clients
• Conducts thorough investigations on paging service anomalies
• Does memoranda for immediate solutions of clients’ complaints
• Transmits documents to different departments and branches of the company.
• Officer-in-charge on certain periods when the supervisor is not available. 
• Ensures that all inquiries and complaints are handled properly in the basis of time, quality and quantity.
• Makes and submits weekly, monthly, quarterly and yearly report to the Manager.
• Trains new staff on how to handle complaints and inquiries as well as the different procedures done both on phone and over-the-counter interactions.

• Does fieldwork to assist individual clients and corporate accounts with complaints regarding their units
• Encodes documents used for clients’ reference.
• Assists in phone-in inquiries and complaints.
• Attends to walk-in clients who have inquiries or problems with their units.
• Assists clients with regard to their billing statements by answering queries and offering possible solutions for their problems.
• Sells brand new and secondhand units to clients who are interested in investing on stocks and other foreign currencies.               
• Takes the responsibility of officer-in-charge whenever the occasion arises by making sure that all documents, memoranda, investigations are fully furnished for the clients’ satisfaction and the company’s benefit.

• Handles interviews of patients who have submitted Temporary Birth Certificates by filling important data and ensuring that all are correct, complete and valid before typing it to the Original Birth Certificate and transmitting it to the Local Civil Registry. 
• Handles all types of Death Certificates and ensuring all data are correct, complete and valid before giving it to the relative. 
• Receives complete finish patients’ charts endorsed by the admitting department. 
• Re-checks the completeness of the patients’ charts. 
• Writes important data in an index card to serve as a manual file on all patients’ charts as back up for retrieval for future references. 
• Does requests of patients who need their hospital data and information in compliance to various agencies’ (private/government) requests. 
• Files all patients’ charts in a coded technique in order to easily retrieve and access it.
• Log in all Operating Room cases and updates daily via Logbook and Bill Board
• Monitors all the supplies inventory incoming and outgoing coming both from the Pharmacy and Central Supply Department requested by the OR Staff.
• Making sure that everything used are accounted for and tallied in the inventory and charged to each respected patient via monthly and annual report submitted to the Accounting Head and a copy furnished to the Owners (CEO’s) of the hospital.
• Admits patients upon the request of their attending physician.
• Receives reservation and provides room accommodation for incoming patients.
• Assisting doctors and nurses at the Emergency Room in handling different patient cases.
• Assisting doctors in doing minor surgery
• Performing Advance and Basic Life support during times of Code’s.
• Making sure that all equipments are functioning perfectly and all necessary supplies are available.  

• Handled and worked with 7 operatives and transcriptionists assigned to various international accounts.
• Ensuring agents understand and comply with all objectives, performance, standard and policies.
• Monitor and evaluating agent performance, providing learning and coaching opportunities and taking corrective actions.
• Offer new idea and suggestion for improvement.
• Confers by reporting to managers any complex and unusual situations.
• Create necessary schedules of agents and making sure that everybody adheres to their respective time stricktly.
• Interviews applicant agents who can conduct interviews on individuals regarding about any topic base on the required concern needed on the job task in their respective companies.
• Maintain and process forms and records related to employees, benefits, claims and process reports.
• Communicate and interpret policies and procedures.
• Coordinates the administrations mandates with regards to the company sponsored benefit program.
• Identify employee related issues and take action to address and resolve these issues.
• Interviews prospective employees, check references, make job orders and conduct orientations.
• Analyzes wages, salaries and prepare job description.

• Handles calls of Sending and Receiving Money Transfers within the US territories and Internationally
• Handles Telephone Money Transfers within the US Territories and Internationally
• Handles Web Care as well as Validate Money Transfers Online transactions with concerns regarding technical problems.
• Handles all General Inquiries regarding processing in all Types of Money Transfer Transactions

January 6, 2020 - September 9, 2021 (Outboound Collection)

• Handle calls by collecting current and past due accounts to customers who has arrears with their mobile services.
• Provide maximum date of payments possibly allowed by the system.
• Explaining the customers' bill whenever disputes arises.
• Make minor adjustments on customers' bills if need be. 

August 22, 2018 - June 21, 2019 (Upskilled Promotion - Retention)

• Handles Calls in General (All Aspects)
• Handles irate calls and gives immediate and First Call Resolutions.
• Meet customer’s demands in ways subject in company’s policy that will prevent the cancellation of an account / accounts.
• Give a onetime adjustment on customers bill by 25%, 50% or 100% which is subject in company’s policy or in any ways upon customer’s demands.
• Provide promo’s / credits to customer’s accounts in order such as that customer’s bill would lower down by way that could help customers manage their bills and enjoy the full service of what the company is offering.
• To explain to customer’s thoroughly reasons on why there are occurrences of increase in subscription in their services.
• Make customers understand the Value and Quality of their package versus to the Financial Value that they have to pay.
• To Cancel Accounts which are Unsavable.

June 1, 2017 - August 21, 2018 (TRIO - Internet / Phone / Dish)

• Handles calls of regarding billing statement of all customers
• Handles calls and does troubleshooting of customers who has problems regarding satellite dish or receiver problems
• Handles Inquiries
• Does adjustments and give credits to all billing concerns
• Handles sales regarding upgrade, change and adjustments of customers packages which would fit and benefit them
• Handles pre-authorization payments or onetime payments of the customers who likes to settle their bills

• Basic Website Set-up and Designing, connecting custom domain, integration, etc.
• Responds to members’ concerns within 24 hrs.
• SLA upon the receipt of the email.
• Make sure the member’s issue has been acknowledged and resolved.
• Advise members on the necessary steps to navigate their sites.
• Answer members’ questions regarding problems with their accounts

• Responds to member’s concern within the 24 hrs. SLA upon the receipt of email.
• Make sure the member’s issue has been acknowledged and resolved.
• Advise member of necessary troubleshooting steps when they are unable to access their social media accounts.
• Answer member’s questions regarding problems with their accounts. 

• Operate computers programmed with accounting software to record, store, and analyze information.
• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
• Receive, record, and bank cash, checks, and vouchers.
• Reconcile or note and report discrepancies found in records.
• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
• Prepare and process payroll information.
• Reconcile records of bank transactions.

Monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not.

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis. .
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Answer customer questions regarding problems with their accounts.
• Record information about financial status of customers and status of collection efforts.

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

• Making outbound calls to get customer details
• Qualifying leads
• Set an appointment with qualified prospects

• Handling customer inquiries about email (i.e. email bounce back) and password reset
• Ensure KPI's and customer's end to end needs are met
• Ensure there are no delays on email and report within the day

• Handling customer inquiries through phone
• Offer services
• Upgrade customer service

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Ensure no fraudulent activity on customer account
• Provide neccesary resoultion for changing of PIN fs theres is a fraudulent activity.
• Proper invistigating on customer account.
• Deactivating and activating credit cards.

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Technical troubleshooting upon identifying there are account issues in the customer's account.
• Provide neccesary resoultion for changing of PIN and phone numbers.

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Educate customers about their bill and service.
• Technical troubleshooting upon identifying there are account issues in the customer's account.
• Upgrade service level and make sales.

• Ensure no error is found on the system to avoid fire
• Promote tailor-fitted solutions to help the customer save money on their electric bill
• Educate customers about their bill to resolve disputes
• Technical troubleshooting upon identifying there are account issues in the customer's account

• Account Manager || June 2019 - November 2021
  • Tracking orders from dispatch to successful delivery
  • Ensure that all orders are well taken care of and have no issue upon delivery
  • Handling invoice disputes, like overcharges and payment before the delivery
  • Handling weekly/monthly meetings with the Account Owner, Director, CEO, VP, warehouse Managers
  • Order entry and locating piece based on BOL
  • Provided quotes to account and designers
• Billing Support || August 2019 - July 2021
  • Take inbound calls and outbound, emails, track orders

• Attending Client Meeting
• Attending Weekly Calibration
• Weekly coaching agent for opportunities and performance basis
• Securing daily attendance to pass LOB's interval
• Taking escalated calls, chat and email
• Assisting agents when it comes to process base from LOB's processes and policies

• Taking closed cases to appeals. 
• Reviewing closed cases if qualified to be granted or denied for an appeal reason.
• Reviewing seller's performance and reviewing invalid defects and negative feedbacks.

• Attending Client Meeting
• Attending Weekly Calibration
• Weekly coaching agent for opportunities and performance basis
• Securing daily attendance to pass LOB's interval
• Taking escalated calls, chat and email

• Receiving calls for billing inquiries and billing disputes. 
• Assisting customer for getting new orders or starting new services. 
• Offering company's services.

Approving travel documents for the traveler

Tracking order of customers

Discussing charges and billing

Processing refunds

Inbound, Outbound and ticketing

Handled Covance project

Handled Inbound calls and Chat support 

More on speaking to Covance employees to reset their password, troubleshooting their device

• Inbound calls, outbound and chat support
• Discussing about the reservation of the customer and also making changes on the reservation

• Handled inbound calls, emails and chats
• Processing refund, replacements and tracking orders for the customers

• Audien hearing is about hearing aids for the elderly Stayed for 3 months as a virtual assistant Handled email support, chat support and sometimes phone calls More on processing refunds and replacements

• I am responsible for answering queries and providing quotes to our leads. 
• Does new reservations and ticketing in Sabre.
• Process exchanges to partially used and wholly unused tickets
• Issues MCO for Travel Credit Voucher.
• Process EMDs for air extras
• Process Refund for partially and wholly unused tickets.
• Process exchanges for Airline Schedule Change
• Does QC monitoring in PNRS thru Sabre
• Runs weekly Audit Trails Sales Report
• Responsible for weekly ARC submission.

• Handle new and existing reservations for flights, hotels, and cars.
• Issue tickets for new flight bookings thru Sabre Red
• Process re-issuance and exchange for wholly unused and partially used tickets thru Sabre
• Process ticket refunds for unused and partially used tickets thru Sabre

• Long term planning of officers and vessels efficient allocations in coordination with manning office
• Coordination of seafarers vessel embarkation and disembarkation
• Assess seafarers individual performance for career development and promotion
• Efficient implementation of crew changes and travel resulting in lower operating cost

• Maintenance of crew planning system corresponding to vessels requirements and seafarer's schedules
• Coordinate logistic crew changes to an appropriate travel agency which include flight travel, hotel accommodation, service car based on contract requirements
• Discuss JUMBO medical guidance and benefits to crew and their families
• Recommendation of crew training, seminars, and further education requirements
• Principal coordinator between seafarers and local manning agency
• Interview and qualify potential crew members (cadets) for officerships.

• Maintenance of crew planning system on the assigned vessel in compliance with its principal requirements
• Coordinate vessel movement with port agents and vessel captain for smooth crew changes
• Review the completeness of crew documents, certificates, visas, and CV's per requirements
• Participate in crew promotions, repatriation, and medical emergencies
• Handle flight arrangements thru DA travel (arranger) using "WORLDSPAN" and "SABRE"
• Preparation of monthly flight monitoring report of all seafarers

• Provides competitive fare quotes to clients especially for first and business class
• Process ticket issuance, exchanges, and refunds using Sabre
• Arrange hotel reservations

• Responsible for flight booking, ticket issuance, and hotel/car reservations of major corporate accounts to include
• Monitor accomplishment of visa requirements, waiver, and clearance per destination
• Check updates on airline rates and travel advisories.

•  Responsible for handling flight, visa monitoring, hotel reservations, and ticketing of expatriates
• Accomplish fare computations and mainframe of the itinerary to travel section for approval before ticketing and booking
• Address all inbound communications and inquiries of travelers

• I worked as an outbound Sales agent for both non voice and Voice account.

• I started as an agent for 2 yrs.
• Subject Matter Expert for 3 yrs
• Promoted for an Associate trainer position for 1 year before I resigned.

• I was one of the pioneers of the company and I was part of the support team (supervisor).

• Ensure each prospective client and potential customer has a positive experience with our company
• Take the initiative to learn about the company and grow within the role
• Prioritize which appointments take priority over others to maximize revenue
• Field incoming phone calls and convert 50% or more to appointments
• Develop and distribute reports of each day’s appointments
• Use Microsoft Office suite to manage various aspects of the job
• Demonstrate a pleasant disposition with each prospect
• Properly explain the products and services to prospective customers when making appointments
• Complete required call sheets at the end of each day

• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

• Provide clear and concise solutions/ instructions to customers

• Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
• Knowledge in handling billing and other general concerns of the customers.
• Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.

• With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
• Ensure that employees follow the company’s policies and procedures
• Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
• Handle Escalations

• Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.

• Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
• Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
• Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
• Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

• Social Media Manager
• Customer Service
• Admin Tasks
• Lead Generation

• Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
• Communicate with clients, answering questions and solving issues where required
• Help improve the GRID product suite based on customer feedback and defects you’ve identified
• Record data quality issues and process issues
• Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
• Expand on game and GRID product knowledge to improve our service quality
• Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers

• Answered Inbound Calls and booked hotel, flight, and car reservations

• Responsible for assisting customers in processing their payment and sending them their ebill
• Assisted Customers with refund requests when needed and escalated disputes in their bill to my Manager or team lead
• Upsell customers with our plans that fit their monthly usage and budget
• Educate customers regarding their usage and the charges in their bill
• Assisted customers in troubleshooting their handsets
• Created Job Orders for Internet service connections for Boutique businesses in Australia.

• Responsible for addressing and troubleshooting customers' concerns with their Windows PC/Laptop
• Assisted customers in updating their Windows Software
• Identified and reported bugs from the Windows software update to Microsoft Software Engineers
• I contributed 90% Customer Satisfaction Rate consistently  to our team

• Responsible for addressing and troubleshooting customers' concerns with their Play Store account
• Assisted customers with refund requests and account recovery when needed
• Identified and reported bugs from the Play Store App to the play store developer.
• I contributed 90% Customer Satisfaction Rate consistently  in our team.

• Responsible for Account Management and Client Engagement
• Developed and implemented more strategic and measurable department KPIs
• Responsible for lead generation
• Managed and mentored team of 10 full-time sales representative

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates and schedule Interviews with my Managing Director or Sr. Recruiter.
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Sr. Level Executive and Support roles
• Do write ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Led and implemented Sales and Marketing Initiatives and projects
• Responsible for Administrative task such as Record Keeping, Bookkeeping and Customer Relations Management
• Served as a liaison between Sales, Marketing, Suppliers, Customers and Investors
• Responsible for the entire project management cycle, from Initiating and planning to executing and closing the process
• Negotiated and Purchased items from big box retailers
• Responsible for web development and partnership with eCommerce platforms in the Philippines such as Lazada and Shopee.
• Created strategic Proposal to potential investors

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Senior Level Executive and Support roles
• Do write-ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Performed Outbound Sales, Appointment Setting, Lead Generation and Social Selling
• Responsible for Account Management and Client Engagement
• Updated and Input the Client information in the CRM
• Conducted Discovery Call and send proposal to Qualified Clients
• Conducted Research and Prospecting to find new clients and fill our sales pipeline.
• Championed our services to clients and closed 5 accounts within 12 months.

• Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

• Digital Marketing and Customer Relations Management.
• Marketing campaign creation
• Appointment setting
• CRM Management

• Facilitates online learning for foreign students. Creates realia and lesson memo.

• Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

Responsible for responding to caller inquires for available properties, inquiries from owners/tenants of managed properties, assist in generating maintenance services requests and others via ticketing system on both Buildium and Zendesk

• To provide customer suporrt via chat platform and upsales

• As an agent, to invite propective clients to attend orientation for a potential job placement for a U.S. based company

• To invite and secure seating for potential prospects for the position of insurance for a U.S. based insurance company

• To address customer issues on the online selling platform format.
• Resolve issues between seller-buyer transactions.
• Recommend best format to use on website to ensure maximum exposure and guaranteed sale

• To resolve customer issues with billing, channel line-ups, customer complaints, troubleshoot technical problems with channel feed and digital box issues

• To offer and make available customer's choice of hotel, and provide best and affordable choices and ensure reservations are completed.

• To process back end credit checks for loan applicants in the U.S.

• Order processing and customer account management
• Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
• Tasks involved live chat operation, supervising work hours and on-call schedules
• Authorizing order processing and coordinating time-off requests, managing sales and marketing
• Refund and exchange data - assisting with paperwork for potential clients
• Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
• Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

• Order processing and customer account management
• Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
• Tasks involved live chat operation, supervising work hours and on-call schedules
• Authorizing order processing and coordinating time-off requests, managing sales and marketing
• Refund and exchange data - assisting with paperwork for potential clients
• Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
• Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

• Participate in quality assurance procedures.
• Lead call calibrations and perform random-sample audits on calls.
• Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols.
• Design training sessionsforthe newemployees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.

• Achieved service time and quality targets.
• Actively listened to customers to fully understand requests and address concerns.