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• Marjorie has been working for 7 years in Customer service and Technical Support
• She handled telecommunication and ISP provider accounts.
• She has Excellent verbal and written communication skills in English
• She has Multitasking solving skills necessary to keep customers and clients satisfied
• She is proficient in Jira, Zoom, Microsoft Word, Excel, and PowerPoint. She has basic knowledge on how to use Canva. She can also use different CRM's like Salesforce, Podio, Quickbase, and Billit
• She can start immediately

• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Marjorie is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Marjorie is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marjorie gets along easily with a wide variety of people.

Her drive is directed at working with and for others. She derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• May has been working as a Customer Service Representative at a Business Process Outsourcing Company for about 5 years. Her accounts include telecoms, home security, retail, cable, and phone services. She gained experience working with clients from Australia, the United States, Germany, and Canada.
• She was exposed to the following tasks:
  • Technical Support 
  • Phone Support - Inbound and Outbound calls 
  • Customer Service
  • Outbound Sales
  • Chat and Email Support
• She is proficient in using tools such as MS Excel and CSS ~ CRM, Citrix and Zendesk. 
• She can start ASAP, amenable to work any shifts and open to full-time or part-time roles.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, May ann is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. May ann gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• May has been working as a Customer Service Representative at a Business Process Outsourcing Company for about 5 years. Her accounts include telecoms, home security, retail, cable, and phone services. She gained experience working with clients from Australia, the United States, Germany, and Canada.
• She was exposed to the following tasks:
  • Technical Support 
  • Phone Support - Inbound and Outbound calls 
  • Customer Service
  • Outbound Sales
  • Chat and Email Support
• She is proficient in using tools such as MS Excel and CSS ~ CRM, Citrix and Zendesk. 
• She can start ASAP, amenable to work any shifts and open to full-time or part-time roles.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, May ann is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. May ann gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Mary has been working for more than 10 years in the BPO industry.
• She has a diploma course in Network and Information Technology.
• She has professional experience in Customer Service and caters to clients based in the US and UK.
• She is confident in performing the following tasks:
  • Customer Support
  • Assist in tracking customers' orders
  • Process Refunds and Shipments
  • Internet installation
  • Project management
  • Generate Contract
  • Email Management
• Some of the industries she worked on include telecommunications, e-commerce and retail.
• She is proficient with Microsoft 365, Zoom, Slack, Salesforce, and Trello.
• She can start immediately for any part-time or full-time position.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary
 

Mary Grace is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

• Mary has been working for more than 10 years in the BPO industry.
• She has a diploma course in Network and Information Technology.
• She has professional experience in Customer Service and caters to clients based in the US and UK.
• She is confident in performing the following tasks:
  • Customer Support
  • Assist in tracking customers' orders
  • Process Refunds and Shipments
  • Internet installation
  • Project management
  • Generate Contract
  • Email Management
• Some of the industries she worked on include telecommunications, e-commerce and retail.
• She is proficient with Microsoft 365, Zoom, Slack, Salesforce, and Trello.
• She can start immediately for any part-time or full-time position.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary
 

Mary Grace is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

• Jay-R has been working since 2008 as a Customer Service Representative, Account Management Associate & Technical Support Representative, Project Administrator, and Virtual Assistant Customer Service Representative (E-commerce).
• He is proficient in performing the following:
  • Email management
  • Sales
  • Billing and Collection
  • Travel Management
  • Project management
• He is adept at using tools/applications such as:
  • QuickBooks
  • Microsoft Office (EXCEL)
  • Citrix
  • Google App
  • Salesforce

• Jay-R has been working since 2008 as a Customer Service Representative, Account Management Associate & Technical Support Representative, Project Administrator, and Virtual Assistant Customer Service Representative (E-commerce).
• He is proficient in performing the following:
  • Email management
  • Sales
  • Billing and Collection
  • Travel Management
  • Project management
• He is adept at using tools/applications such as:
  • QuickBooks
  • Microsoft Office (EXCEL)
  • Citrix
  • Google App
  • Salesforce

• Taking inbound calls
• Chat and Email support
• Appointment Setting
• Cold Calling
• Make Facebook advertisement
• Photo Editing
• Video editing
• Conducting online presentations

• Salesforce
• Zendesk
• Zopim
• Slack
• Microsoft applications

• Taking inbound calls
• Chat and Email support
• Appointment Setting
• Cold Calling
• Make Facebook advertisement
• Photo Editing
• Video editing
• Conducting online presentations

• Salesforce
• Zendesk
• Zopim
• Slack
• Microsoft applications

• Earl is an experienced Learning and Development Trainer working for over 10 years where he mainly handled senior-level roles in training and managing people regarding processes and monitored team performance. He also developed training modules,  conducted leadership training, and manage the operational performances of newly-hired employees. The roles he had handled included but were not limited to Senior Training Supervisor, Business Development Executive, Quality Assurance Team Leader, and Training &  QualitySpecialist. He already managed to work with the US and Australian clients. Earl is constantly seeking development opportunities and comfortable leading and working with a team.

• His expertise is in the following:

  • Training and Development

  • Technical Customer Support

  • Business Planning Presentation

  • Report and Training Needs Analysis

  • CSAT and NPS Surveys

  • Customer Relations 

• Adept in using the tools/applications like:

  • SalesForce CRM

  • SurveyMonkey

  • Google Suite

  • Google Spreadsheet

  • MS Presentation

  • MS Word

  • MS Excel

• He can start immediately.

• Earl is an experienced Learning and Development Trainer working for over 10 years where he mainly handled senior-level roles in training and managing people regarding processes and monitored team performance. He also developed training modules,  conducted leadership training, and manage the operational performances of newly-hired employees. The roles he had handled included but were not limited to Senior Training Supervisor, Business Development Executive, Quality Assurance Team Leader, and Training &  QualitySpecialist. He already managed to work with the US and Australian clients. Earl is constantly seeking development opportunities and comfortable leading and working with a team.

• His expertise is in the following:

  • Training and Development

  • Technical Customer Support

  • Business Planning Presentation

  • Report and Training Needs Analysis

  • CSAT and NPS Surveys

  • Customer Relations 

• Adept in using the tools/applications like:

  • SalesForce CRM

  • SurveyMonkey

  • Google Suite

  • Google Spreadsheet

  • MS Presentation

  • MS Word

  • MS Excel

• He can start immediately.

Frederick brings with him over 15 years of comprehensive experience across the customer service, sales, and workforce management industries, with the last 5 years fully dedicated to remote work. His background demonstrates a consistent track record in both inbound and outbound communications, sales development, appointment setting, and client engagement within a variety of industries, including financial services, telecommunications, insurance, and property management.

Notably, Frederick has worked in environments requiring high call volumes, lead generation, and customer issue resolution. His experience with sales tools like Leads Gorilla and platforms like Zendesk further strengthen his technical capabilities in the virtual space. He is accustomed to making up to 50 outbound calls per day, emphasizing both efficiency and endurance in a remote setting.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.

Frederick is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• Frederick has been working for over 14 years in BPO as a Sales/Customer Service Representative.  He had handled insurance, telecommunication, and real estate accounts. He managed US and Canadian clients for 9 years, while Australian clients for 5 years. Frederick has been responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. 

• His expertise is in the following:

• Appointment Setting

• Inbound and Outbound Sales

• Lead Generation

• B2B campaign

• Account Verification

• Workforce Analysis

• Property Management

• Customer Handling

• Business Analysis

• Customer Support

Frederick brings with him over 15 years of comprehensive experience across the customer service, sales, and workforce management industries, with the last 5 years fully dedicated to remote work. His background demonstrates a consistent track record in both inbound and outbound communications, sales development, appointment setting, and client engagement within a variety of industries, including financial services, telecommunications, insurance, and property management.

Notably, Frederick has worked in environments requiring high call volumes, lead generation, and customer issue resolution. His experience with sales tools like Leads Gorilla and platforms like Zendesk further strengthen his technical capabilities in the virtual space. He is accustomed to making up to 50 outbound calls per day, emphasizing both efficiency and endurance in a remote setting.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.

Frederick is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• Frederick has been working for over 14 years in BPO as a Sales/Customer Service Representative.  He had handled insurance, telecommunication, and real estate accounts. He managed US and Canadian clients for 9 years, while Australian clients for 5 years. Frederick has been responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. 

• His expertise is in the following:

• Appointment Setting

• Inbound and Outbound Sales

• Lead Generation

• B2B campaign

• Account Verification

• Workforce Analysis

• Property Management

• Customer Handling

• Business Analysis

• Customer Support

• Mavie has been working since 2009 and she stayed in the BPO industry for 10 years. She started working as an agent and then worked her way up to becoming a team leader where she handled escalated calls and coached members for quality call handling. Mavie also had an experience in recruitment for a medical account working remotely where she scouted medical professionals who are staying in the US. 

• Her expertise is in the following:

  • Customer Support

  • Email and Chat Support

  • Technical Support

  • Account Verification and Management

  • Training and Development

  • Cold Calling

  • Recruitment

  • Quality Assurance 

  • Sourcing

• Adept in using the tools/applications like:

  • Indeed

  • Outlook

  • Hireology

  • ZipRecruiter

  • Telegence

  • Avia

• She can start immediately.
  
  
  Predictive Index Behavioral Profile- Guardian
  
  Strongest Behaviors

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary
 

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Maria Victoria will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Mavie has been working since 2009 and she stayed in the BPO industry for 10 years. She started working as an agent and then worked her way up to becoming a team leader where she handled escalated calls and coached members for quality call handling. Mavie also had an experience in recruitment for a medical account working remotely where she scouted medical professionals who are staying in the US. 

• Her expertise is in the following:

  • Customer Support

  • Email and Chat Support

  • Technical Support

  • Account Verification and Management

  • Training and Development

  • Cold Calling

  • Recruitment

  • Quality Assurance 

  • Sourcing

• Adept in using the tools/applications like:

  • Indeed

  • Outlook

  • Hireology

  • ZipRecruiter

  • Telegence

  • Avia

• She can start immediately.
  
  
  Predictive Index Behavioral Profile- Guardian
  
  Strongest Behaviors

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary
 

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Maria Victoria will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Cristine is a dedicated professional with more than 6 years of work experience. She is a graduate of Bachelor of Science in Hotel and Restaurant Management.
• She started as a Guest Service Agent in a hotel before working in UAE. During her tenure, she was functioning as an Administrative Assistant and eventually got promoted to a Procurement Specialist. 
• She has transitioned as a Virtual assistant for an Australian property management service company. She liked the idea of working from home and took a part-time job as a Product sourcing specialist for an e-commerce platform store.
• In her entire professional career, she has performed the following tasks:
  • Scheduling and confirmation of appointments
  • Maintaining event calendars
  • Answering all inbound calls for inquiries
  • Sorting and organizing of records accurately
  • Email management
  • Travel itinerary management
  • Maintenance and updating of supplier information
  • Creation of purchase orders ensuring relevant procurement
  • Preparation of reports
  • Product research
  • Analyzing, and approving products and services to be purchased
  • Calculation of profits
• She is an able user of the following tools/software:
  • Microsoft ZIP
  • IFCA (PMS) System
  • Opera System
  • Microsoft and Office 365
  • Canva
  • Amazon FBA
  • Amazon calculator
• She is ready to start immediately.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.

• Cristine is a dedicated professional with more than 6 years of work experience. She is a graduate of Bachelor of Science in Hotel and Restaurant Management.
• She started as a Guest Service Agent in a hotel before working in UAE. During her tenure, she was functioning as an Administrative Assistant and eventually got promoted to a Procurement Specialist. 
• She has transitioned as a Virtual assistant for an Australian property management service company. She liked the idea of working from home and took a part-time job as a Product sourcing specialist for an e-commerce platform store.
• In her entire professional career, she has performed the following tasks:
  • Scheduling and confirmation of appointments
  • Maintaining event calendars
  • Answering all inbound calls for inquiries
  • Sorting and organizing of records accurately
  • Email management
  • Travel itinerary management
  • Maintenance and updating of supplier information
  • Creation of purchase orders ensuring relevant procurement
  • Preparation of reports
  • Product research
  • Analyzing, and approving products and services to be purchased
  • Calculation of profits
• She is an able user of the following tools/software:
  • Microsoft ZIP
  • IFCA (PMS) System
  • Opera System
  • Microsoft and Office 365
  • Canva
  • Amazon FBA
  • Amazon calculator
• She is ready to start immediately.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.

• Kirsty has been working for more than 10 years for various BPO companies. She handled different roles wherein she started as a Customer Care Specialist and then became a Technical Support. She had also catered to US, UK, and Australian clients being a Sales Representative. In addition, she has experience working as a Publishing Consultant wherein she managed professional authors through the publication process, and as an HR Specialist focusing on screening candidates and implementing training and development plans. 
• Recently, she worked remotely as an HR Manager for a US-based company where her involvement was in general - recruitment, employee relations, compensation and benefits, and training and development. At the same, she was also engaged with Sales - doing lead generation and appointment setting. 
• Overall, her expertise is in the following:
  • Customer Service
  • Outbound Sales
  • B2B campaign
  • Recruitment
  • Onboarding
  • ESL Teaching
  • Appointment Setting
  • Account Management
• She is adept in using tools/applications such as Salesforce and Microsoft Office - Word, Powerpoint, Excel, SharePoint, and Outlook.
• She is available to start immediately.

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, Kirsty will work within those standards to ensure repeated successes and high-quality results. She has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

• Kirsty has been working for more than 10 years for various BPO companies. She handled different roles wherein she started as a Customer Care Specialist and then became a Technical Support. She had also catered to US, UK, and Australian clients being a Sales Representative. In addition, she has experience working as a Publishing Consultant wherein she managed professional authors through the publication process, and as an HR Specialist focusing on screening candidates and implementing training and development plans. 
• Recently, she worked remotely as an HR Manager for a US-based company where her involvement was in general - recruitment, employee relations, compensation and benefits, and training and development. At the same, she was also engaged with Sales - doing lead generation and appointment setting. 
• Overall, her expertise is in the following:
  • Customer Service
  • Outbound Sales
  • B2B campaign
  • Recruitment
  • Onboarding
  • ESL Teaching
  • Appointment Setting
  • Account Management
• She is adept in using tools/applications such as Salesforce and Microsoft Office - Word, Powerpoint, Excel, SharePoint, and Outlook.
• She is available to start immediately.

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, Kirsty will work within those standards to ensure repeated successes and high-quality results. She has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

• Pamela has more than 4 years of relevant work experience in the BPO industry.
• She has catered costumers/clients in the US, Australia, Canada and India.
• She has gained solid background in costumer handling, taking inbound and outbound calls, providing technical support via chat and email, troubleshooting, resolving customer’s inquiries and payment processing.
• She is proficient with the following tools:
  • CRM
  • Siebel
  • MyCSP portal
  • Microsoft Office applications
  • Canva
• Pamela can confidently express her thoughts well.
• She is available to start immediately

• Pamela has more than 4 years of relevant work experience in the BPO industry.
• She has catered costumers/clients in the US, Australia, Canada and India.
• She has gained solid background in costumer handling, taking inbound and outbound calls, providing technical support via chat and email, troubleshooting, resolving customer’s inquiries and payment processing.
• She is proficient with the following tools:
  • CRM
  • Siebel
  • MyCSP portal
  • Microsoft Office applications
  • Canva
• Pamela can confidently express her thoughts well.
• She is available to start immediately

• June is a graduate of Business Management and has been working for 10+ years. Most of his employment was in the BPO where he handled campaigns in online gaming, telco, credit card, and mortgage. In 2018, he shifted to remote work and provided his services to employers in digital marketing and healthcare. He held various roles such as Customer Service Representative, Senior Agent, Supervisor/Staffing Coordinator, Account Specialist, and Digital Marketing Development Representative.
• In more than 10 years, he became proficient in the following:
  • Cold Calling
  • Sales (B2B)
  • Social Media Marketing
  • Email Management
  • Appointment Setting
  • Customer support (inbound and outbound)
  • Collections
  • Team handling
  • Lead mining
• Some of the applications he used are Salesforce CRM, LinkedIn, and Seamless.ai.
• He can start immediately and is amenable to work during the day, whether part-time or full-time.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Xerxes June is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Xerxes June gets along easily with a wide variety of people.

• June is a graduate of Business Management and has been working for 10+ years. Most of his employment was in the BPO where he handled campaigns in online gaming, telco, credit card, and mortgage. In 2018, he shifted to remote work and provided his services to employers in digital marketing and healthcare. He held various roles such as Customer Service Representative, Senior Agent, Supervisor/Staffing Coordinator, Account Specialist, and Digital Marketing Development Representative.
• In more than 10 years, he became proficient in the following:
  • Cold Calling
  • Sales (B2B)
  • Social Media Marketing
  • Email Management
  • Appointment Setting
  • Customer support (inbound and outbound)
  • Collections
  • Team handling
  • Lead mining
• Some of the applications he used are Salesforce CRM, LinkedIn, and Seamless.ai.
• He can start immediately and is amenable to work during the day, whether part-time or full-time.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Xerxes June is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Xerxes June gets along easily with a wide variety of people.

Christopher has been in the customer service industry since 2016

Worked for a health insurance company in the US answering incoming calls from customers with questions regarding their benefits and claims

He then worked as a chat support representative providing assistance to healthcare practitioners and clinics in the US who are using their scheduling system

Sent out sms reminders to patients regarding their schedule

Also provided basic troubleshooting to users having issues with the system

He is open for both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile- Operator


Strongest Behaviors
 

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Behavioral Summary
 

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Christopher has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Christopher will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

Christopher has been in the customer service industry since 2016

Worked for a health insurance company in the US answering incoming calls from customers with questions regarding their benefits and claims

He then worked as a chat support representative providing assistance to healthcare practitioners and clinics in the US who are using their scheduling system

Sent out sms reminders to patients regarding their schedule

Also provided basic troubleshooting to users having issues with the system

He is open for both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile- Operator


Strongest Behaviors
 

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Behavioral Summary
 

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Christopher has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Christopher will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

• Christ has been working for more than 8 years mostly within Logistics, Financial & E-commerce industries. He was able to handle roles for Customer Support, Data Entry, Social Media Management, General Administration & Executive Assistance catering to clients from US & Australia. He is well versed in terms of doing the following tasks:
  • Data management (Encoding & Processing)
  • Email Management 
  • Customer Service
  • Invoice Management
  • Scheduling Meetings
  • Posting Blogs & Newsletters
  • E-commerce Support
• He is proficient in using the following tools/software:
  • Microsoft Excel (Able to use Pivot & VLookup)
  • Salesforce
  • Microsoft Word
  • Asana
  • Google Sheets
  • Social Media (Facebook, LinkedIn, Instagram & TikTok
  • Zendesk
  • HubSpot
• He is available to start immediately. He is amenable to working the day shift for any part-time or full-time position.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.