Hire World-Class, High Performing, Vetted Chat Support Agents.
Cut Labor Costs by 70%

• Sending emails, Messenger messages to prospect clients.
• Replying to inquiries
• Answering queries and Presenting project details to the clients via Zoom
• Organizing the inbox by adding labels and moving to designated folders and more.
• Follow-up on Prospect clients and warm Leads

• Sent daily report to the manager.
• Encoded and updated data and activities in the company's spreadsheet.
• Coordinated with Team leaders and Site Engineer for the week's site activity.
• Scheduled meeting with Manager and Project Engineers. 

• Managed and Helped agents to meet their KPI.
• Took over agents call when customer asked for supervisor.
• Created agent's schedule.
• Reported to the Operations Manager directly.
• Conducted coaching sessions with agents and discussed what needs to improve and maintain.

• Scraped Leads by category and estate using Instant Data Scraper Chrome Extensions.
• Cleaned the leads database for any duplicates and inactive email addresses
• Maintained and organized leads scraped from Yellowpages.com.au
• Checked websites and other sources for any missing information

• Engaged with Social Media Followers by responding to posts comments.
• Replied to inquiries sent directly to Xcel Hub's Facebook page.
• Managed transactions such as sales and registrations of online course students.
• Organized the inbox by adding labels and moving to designated folders.
• Assisted in getting more engagements and improve the online presence of our Facebook Page

• Created the Business Page.
• Optimized the page.
• Created/Scheduled posts for brand visibility and lead generation.
• Managed and Answered customers queries.

• Creating Contents and Monitoring Engagements and Reach of the Business Page
• Replying to inquiries
• Scheduling Value Contents for Brand Awareness
• Crafting Marketing Strategy for Lead Generation
• Organizing the inbox by adding labels and moving to designated folders and more.

• Recognize and embrace the opportunity of resolving issues for billing and service rates inquiry, phone activation, phone swap, presentation of available products out in the market, and current discount offers.

• Provide technical support using dial-up and broadband networks. 

• Assisted customers and coordinate with fulfilling guest registration to hotelservices, ground transportation, restaurant, or entertainment reservations. 

• Provide step-by-step technical solutions to ensure proper disposition of their concerns; this support can be but are not limited to:
  • entertainment services and products,
  • hardware systems/accessories, 
  • customer service inquiries regarding technical support, billing and customer service. 

• Provide billing and customer service along with support but is not limited to:
  • entertainment services and products (right size service to save the customer from canceling account),
  • hardware systems/accessories processing,
  • step-by-step technical solutions for mobile & cable troubleshooting.

• Subject Matter Expert || September 2020 – July 2021 
  • Provide billing and customer service and step-by-step technical solutions formobile troubleshooting.
• Customer Service Representative || March 10, 2020 – September 2020
  • Provide billing and customer service and step-by-step technical solutions for mobile troubleshooting.

• Basic Website Set-up and Designing, connecting custom domain, integration, etc.
• Responds to members’ concerns within 24 hrs.
• SLA upon the receipt of the email.
• Make sure the member’s issue has been acknowledged and resolved.
• Advise members on the necessary steps to navigate their sites.
• Answer members’ questions regarding problems with their accounts

• Responds to member’s concern within the 24 hrs. SLA upon the receipt of email.
• Make sure the member’s issue has been acknowledged and resolved.
• Advise member of necessary troubleshooting steps when they are unable to access their social media accounts.
• Answer member’s questions regarding problems with their accounts. 

• Operate computers programmed with accounting software to record, store, and analyze information.
• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
• Receive, record, and bank cash, checks, and vouchers.
• Reconcile or note and report discrepancies found in records.
• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
• Prepare and process payroll information.
• Reconcile records of bank transactions.

Monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not.

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis. .
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Answer customer questions regarding problems with their accounts.
• Record information about financial status of customers and status of collection efforts.

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

• Making outbound calls to get customer details
• Qualifying leads
• Set an appointment with qualified prospects

• Handling customer inquiries about email (i.e. email bounce back) and password reset
• Ensure KPI's and customer's end to end needs are met
• Ensure there are no delays on email and report within the day

• Handling customer inquiries through phone
• Offer services
• Upgrade customer service

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Ensure no fraudulent activity on customer account
• Provide neccesary resoultion for changing of PIN fs theres is a fraudulent activity.
• Proper invistigating on customer account.
• Deactivating and activating credit cards.

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Technical troubleshooting upon identifying there are account issues in the customer's account.
• Provide neccesary resoultion for changing of PIN and phone numbers.

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Educate customers about their bill and service.
• Technical troubleshooting upon identifying there are account issues in the customer's account.
• Upgrade service level and make sales.

• Ensure no error is found on the system to avoid fire
• Promote tailor-fitted solutions to help the customer save money on their electric bill
• Educate customers about their bill to resolve disputes
• Technical troubleshooting upon identifying there are account issues in the customer's account

• Account Manager || June 2019 - November 2021
  • Tracking orders from dispatch to successful delivery
  • Ensure that all orders are well taken care of and have no issue upon delivery
  • Handling invoice disputes, like overcharges and payment before the delivery
  • Handling weekly/monthly meetings with the Account Owner, Director, CEO, VP, warehouse Managers
  • Order entry and locating piece based on BOL
  • Provided quotes to account and designers
• Billing Support || August 2019 - July 2021
  • Take inbound calls and outbound, emails, track orders

• Attending Client Meeting
• Attending Weekly Calibration
• Weekly coaching agent for opportunities and performance basis
• Securing daily attendance to pass LOB's interval
• Taking escalated calls, chat and email
• Assisting agents when it comes to process base from LOB's processes and policies

• Taking closed cases to appeals. 
• Reviewing closed cases if qualified to be granted or denied for an appeal reason.
• Reviewing seller's performance and reviewing invalid defects and negative feedbacks.

• Attending Client Meeting
• Attending Weekly Calibration
• Weekly coaching agent for opportunities and performance basis
• Securing daily attendance to pass LOB's interval
• Taking escalated calls, chat and email

• Receiving calls for billing inquiries and billing disputes. 
• Assisting customer for getting new orders or starting new services. 
• Offering company's services.

Approving travel documents for the traveler

Tracking order of customers

Discussing charges and billing

Processing refunds

Inbound, Outbound and ticketing

Handled Covance project

Handled Inbound calls and Chat support 

More on speaking to Covance employees to reset their password, troubleshooting their device

• Inbound calls, outbound and chat support
• Discussing about the reservation of the customer and also making changes on the reservation

• Handled inbound calls, emails and chats
• Processing refund, replacements and tracking orders for the customers

• Audien hearing is about hearing aids for the elderly Stayed for 3 months as a virtual assistant Handled email support, chat support and sometimes phone calls More on processing refunds and replacements

• I am responsible for answering queries and providing quotes to our leads. 
• Does new reservations and ticketing in Sabre.
• Process exchanges to partially used and wholly unused tickets
• Issues MCO for Travel Credit Voucher.
• Process EMDs for air extras
• Process Refund for partially and wholly unused tickets.
• Process exchanges for Airline Schedule Change
• Does QC monitoring in PNRS thru Sabre
• Runs weekly Audit Trails Sales Report
• Responsible for weekly ARC submission.

• Handle new and existing reservations for flights, hotels, and cars.
• Issue tickets for new flight bookings thru Sabre Red
• Process re-issuance and exchange for wholly unused and partially used tickets thru Sabre
• Process ticket refunds for unused and partially used tickets thru Sabre

• Long term planning of officers and vessels efficient allocations in coordination with manning office
• Coordination of seafarers vessel embarkation and disembarkation
• Assess seafarers individual performance for career development and promotion
• Efficient implementation of crew changes and travel resulting in lower operating cost

• Maintenance of crew planning system corresponding to vessels requirements and seafarer's schedules
• Coordinate logistic crew changes to an appropriate travel agency which include flight travel, hotel accommodation, service car based on contract requirements
• Discuss JUMBO medical guidance and benefits to crew and their families
• Recommendation of crew training, seminars, and further education requirements
• Principal coordinator between seafarers and local manning agency
• Interview and qualify potential crew members (cadets) for officerships.

• Maintenance of crew planning system on the assigned vessel in compliance with its principal requirements
• Coordinate vessel movement with port agents and vessel captain for smooth crew changes
• Review the completeness of crew documents, certificates, visas, and CV's per requirements
• Participate in crew promotions, repatriation, and medical emergencies
• Handle flight arrangements thru DA travel (arranger) using "WORLDSPAN" and "SABRE"
• Preparation of monthly flight monitoring report of all seafarers

• Provides competitive fare quotes to clients especially for first and business class
• Process ticket issuance, exchanges, and refunds using Sabre
• Arrange hotel reservations

• Responsible for flight booking, ticket issuance, and hotel/car reservations of major corporate accounts to include
• Monitor accomplishment of visa requirements, waiver, and clearance per destination
• Check updates on airline rates and travel advisories.

•  Responsible for handling flight, visa monitoring, hotel reservations, and ticketing of expatriates
• Accomplish fare computations and mainframe of the itinerary to travel section for approval before ticketing and booking
• Address all inbound communications and inquiries of travelers

• I worked as an outbound Sales agent for both non voice and Voice account.

• I started as an agent for 2 yrs.
• Subject Matter Expert for 3 yrs
• Promoted for an Associate trainer position for 1 year before I resigned.

• I was one of the pioneers of the company and I was part of the support team (supervisor).

• Ensure each prospective client and potential customer has a positive experience with our company
• Take the initiative to learn about the company and grow within the role
• Prioritize which appointments take priority over others to maximize revenue
• Field incoming phone calls and convert 50% or more to appointments
• Develop and distribute reports of each day’s appointments
• Use Microsoft Office suite to manage various aspects of the job
• Demonstrate a pleasant disposition with each prospect
• Properly explain the products and services to prospective customers when making appointments
• Complete required call sheets at the end of each day

• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

• Provide clear and concise solutions/ instructions to customers

• Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
• Knowledge in handling billing and other general concerns of the customers.
• Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.

• With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
• Ensure that employees follow the company’s policies and procedures
• Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
• Handle Escalations

• Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.

• Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
• Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
• Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
• Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

• Social Media Manager
• Customer Service
• Admin Tasks
• Lead Generation

• Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
• Communicate with clients, answering questions and solving issues where required
• Help improve the GRID product suite based on customer feedback and defects you’ve identified
• Record data quality issues and process issues
• Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
• Expand on game and GRID product knowledge to improve our service quality
• Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers

• Answered Inbound Calls and booked hotel, flight, and car reservations

• Responsible for assisting customers in processing their payment and sending them their ebill
• Assisted Customers with refund requests when needed and escalated disputes in their bill to my Manager or team lead
• Upsell customers with our plans that fit their monthly usage and budget
• Educate customers regarding their usage and the charges in their bill
• Assisted customers in troubleshooting their handsets
• Created Job Orders for Internet service connections for Boutique businesses in Australia.

• Responsible for addressing and troubleshooting customers' concerns with their Windows PC/Laptop
• Assisted customers in updating their Windows Software
• Identified and reported bugs from the Windows software update to Microsoft Software Engineers
• I contributed 90% Customer Satisfaction Rate consistently  to our team

• Responsible for addressing and troubleshooting customers' concerns with their Play Store account
• Assisted customers with refund requests and account recovery when needed
• Identified and reported bugs from the Play Store App to the play store developer.
• I contributed 90% Customer Satisfaction Rate consistently  in our team.

• Responsible for Account Management and Client Engagement
• Developed and implemented more strategic and measurable department KPIs
• Responsible for lead generation
• Managed and mentored team of 10 full-time sales representative

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates and schedule Interviews with my Managing Director or Sr. Recruiter.
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Sr. Level Executive and Support roles
• Do write ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Led and implemented Sales and Marketing Initiatives and projects
• Responsible for Administrative task such as Record Keeping, Bookkeeping and Customer Relations Management
• Served as a liaison between Sales, Marketing, Suppliers, Customers and Investors
• Responsible for the entire project management cycle, from Initiating and planning to executing and closing the process
• Negotiated and Purchased items from big box retailers
• Responsible for web development and partnership with eCommerce platforms in the Philippines such as Lazada and Shopee.
• Created strategic Proposal to potential investors

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Senior Level Executive and Support roles
• Do write-ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Performed Outbound Sales, Appointment Setting, Lead Generation and Social Selling
• Responsible for Account Management and Client Engagement
• Updated and Input the Client information in the CRM
• Conducted Discovery Call and send proposal to Qualified Clients
• Conducted Research and Prospecting to find new clients and fill our sales pipeline.
• Championed our services to clients and closed 5 accounts within 12 months.

• Checking the availabilities of their medication in different pharmacies.
• Verifying their prescriptions.

• Assisting the students and instructor to access the website and do their assignments.
• Helping the customer to check their network service.

• Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

• Digital Marketing and Customer Relations Management.
• Marketing campaign creation
• Appointment setting
• CRM Management

• Facilitates online learning for foreign students. Creates realia and lesson memo.

• Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

Responsible for responding to caller inquires for available properties, inquiries from owners/tenants of managed properties, assist in generating maintenance services requests and others via ticketing system on both Buildium and Zendesk

• To provide customer suporrt via chat platform and upsales

• As an agent, to invite propective clients to attend orientation for a potential job placement for a U.S. based company

• To invite and secure seating for potential prospects for the position of insurance for a U.S. based insurance company

• To address customer issues on the online selling platform format.
• Resolve issues between seller-buyer transactions.
• Recommend best format to use on website to ensure maximum exposure and guaranteed sale

• To resolve customer issues with billing, channel line-ups, customer complaints, troubleshoot technical problems with channel feed and digital box issues

• To offer and make available customer's choice of hotel, and provide best and affordable choices and ensure reservations are completed.

• To process back end credit checks for loan applicants in the U.S.

• Order processing and customer account management
• Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
• Tasks involved live chat operation, supervising work hours and on-call schedules
• Authorizing order processing and coordinating time-off requests, managing sales and marketing
• Refund and exchange data - assisting with paperwork for potential clients
• Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
• Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

• Order processing and customer account management
• Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
• Tasks involved live chat operation, supervising work hours and on-call schedules
• Authorizing order processing and coordinating time-off requests, managing sales and marketing
• Refund and exchange data - assisting with paperwork for potential clients
• Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
• Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

• Participate in quality assurance procedures.
• Lead call calibrations and perform random-sample audits on calls.
• Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols.
• Design training sessionsforthe newemployees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.

• Achieved service time and quality targets.
• Actively listened to customers to fully understand requests and address concerns.

• Enter monthly expenses into MYOB, ensuring all expenses have OR or invoice attachments.
• Enter and reconcile all credit card expenses monthly in MYOB.
• Provide support to the counterpart Accountant in AU and liaise with other team members in the organization.
• Communicate with the warehouse and sales personnel to resolve discrepancies in product price, quantity, description, and code.
• Enter daily payables into MYOB and reconcile daily sales orders.
• Manage purchase orders to suppliers.
• Reconcile suppliers’ invoices in both WMS and MYOB.
• Perform end-of-month (EOM) statement reconciliation in MYOB.
• Submit EOM inventory reports to the General Manager.
• Email suppliers when payments are made.
• Send monthly statements to customers and track email receipts in case of disputes.
• Perform basic bookkeeping tasks, such as invoicing, processing bills, and monitoring accounts receivable.

• Make sure that the customer is satisfied with the customer service before disconnecting the call.
• Make sure that all issues/concerns are resolve.
• Case manage the customer, especially if it will lead to complaints/TIO.
• Handle all customers' inquiry from billing, payment, sales, activations, technical issues, disputes, complaints, connections, disconnections, retention (saves).
• Update customer details.
• Handle customers' clarification, and objection on the services acquired.
• Activate mobile and broadband (wireless, ADSL, cable) and PSTN (landline) services.
• Provide new connection on mobile and broadband (wireless,ADSL, cable) and PSTN (landline).
• Identify if broadband is serviceable on the area.
• Create opportunity for customers. Submit Lead for an opportunity of new services, new connection, or re-contract of an existing service.
• Make sure that all metrics are met.

• Answer all inquiries in a timely and appropriate manner.
• Handle all inquiries of the Provider.
• Make sure that provided information is all correct.
• Process Claims of the Provider.
• Identify if medical codes are covered or not under the medical policy.
• Handle complaints from the Provider.
• Provide Benefits and medical coverage to Providers (Doctors, Specialists)
• Need to maintain and pass all the required metrics of the campaign

• Do chat support to customers/texters.
• Answer all inquiries in a timely manner.
• The reply should be brief and concise.
• Make sure that all guidelines are followed.
• Provide the correct phone number of the establishment/company
• Provide accurate directions of a certain place.

• Utilize a quality monitoring data management system to compile and track the performance of all agents.
• Monitor and evaluate 500 chat transcripts weekly.
• Assist in designing chat monitoring formats and establishing quality standards.
• Coordinate chat calibration sessions to support quality assurance.
• Generate and provide reports for management review.
• Conduct chat monitoring in accordance with company policies and procedures

• Ensure alignment of pricing, inventory, and shipping details between the Trademe platform and the website.
• List new products on both the website and Trademe.
• Update and manage product information, images, inventory, and pricing across all platforms.
• Conduct quarterly price reviews for all listed items.
• Handle dropshipping orders from suppliers to customers.
• Follow up on customer payments.
• Reconcile suppliers' end-of-month statements.
• Respond to customer queries and questions.
• Process disputes regarding pricing discrepancies with suppliers.
• Record and report sales orders and purchase orders on a monthly basis.
• Manage emails efficiently.

• Add new products to the website or platform.
• Resolve and troubleshoot any product listing issues and discrepancies.
• Write and optimize product descriptions in line with SEO best practices.
• Handle product returns, claims, disputes, and refunds.
• Process claims with various couriers, including Royal Mail, Parcel Monkey, Parcel Force, and Evri.
• Respond to customer queries and questions promptly.
• Manage purchase orders to suppliers.
• Monitor incoming and outgoing deliveries.
• Manage and update product information, images, inventories, and pricing.

-Check emails and respond to tenants’ inquiries
-Update Airtable every now and then
-Check online application in Inspect Real Estate
-Call Rental and Employment References through Zoiper
-Call Prospect and request for documents needed to proceed with application -Create New Tenancy in Property Tree
-Draft Lodge New Bond for New Tenancy through Bonds online
-Send Welcome Letter
-Upload Application Form and IDs in Property Tree
-Draft lease for New Tenancy document integrated REIWA Property Tree -Upload signed New Tenancy Lease in Property Tree
-Upload signed Lease and update lease start and end date through Property Tree -Draft lease renewal document integrated REIWA Property Tree
-Draft rent increase Form 10 integrated REIWA Property Tree
-Draft Bond Variation online
-Process Invoicing tenants through Property Tree
-Update Rent increase date in Property Tree
-Draft inspection report through Inspection Express
-Generate CMA (Comparative Market Analysis) Report through RP Data Core Logic -Extract and generate Lease Expiry through Property Tree to Airtable
-Extract and generate Rent Review Expiry through Property Tree to Airtable
-Extract and generate Arrears through Property Tree to Airtable
-Gather information in realestate.com.au for Suburb stock, Surrounding Suburb Stock and Median Rent -Email tenant of their intention before lease expires
-Inform and communicates with Property Managers through MS Teams or through Outlook
-Update cloud-base (Fresh Cloud) spreadsheet of Property Managers Lease Renewal Fees
-Advise and remind Property Managers if lease has not been returned by the Tenant
-Attend morning meetings everyday with Property Managers
-Attend weekly Property Manager's Meeting

-Assist customers in porting of numbers

-Assist customers in trouble shoting their phones

-Receive inbound calls from customer and assist them by troubleshooting their internet modem

-Provide an option and walk through with the step by step troubleshooting

-Schedule maintenance and Technician visit to customer's location

-Make sure that KPI's are met and exceed the expectation

-Receive incoming chats worldwide

-Asssit customer with their Anti-virus issue

-Basic troubleshooting by remote access to customers computer

-Uninstalling and reinstalling Norton Anti-Virus

-removing of virus mannually through remote access

-Receive inbound calls from customer and assist them with activating their Netspend card

-Provide exceptional customer service

-Provide accurate information of transactions made and breakdown

-Coaching and feedback to 15 agents
-Upload and serve sanctions during coaching session
-Extract and filter Team Break and Shifting Schedule to G-sheet
-Collate pay disputes for the whole site
-Huddle and update team standing
-Tracks all system issues reported by the agent

-Other Admin Tasks assigned by Operations Supervisor

• Assisted customers via phone calls, emails, and chats.
• Managed the tracking of returns and deliveries for parcels from local stores.
• Took on the role of escalation support and process trainer.

• Served as dispatch support for the Amazon home delivery project in 2020.
• Supported account managers in the onboarding process for new partner stores, including sending contracts, creating profiles in Airtable, and conducting phone call training.
• Contributed to the loss prevention team by identifying and resolving missing parcels in store

• Assisted customers in troubleshooting home phone, internet, and television (FIOS) issues.
• Initiated technician dispatches to the area if problems could not be resolved over the phone.
• Coordinated with the network office for outage diagnosis. Sales

• Guided customers in selecting the right laptop for their needs and processed online orders.
• Addressed customer inquiries regarding order status, returns, and exchanges.
• Creating quotations for sales inquiries and business orders

• Guided customers in selecting the right laptop for their needs and processed online orders.
• Addressed customer inquiries regarding order status, returns, and exchanges.
• Creating quotations for sales inquiries and business orders

• Helped customers understand their bills through phone calls.
• Assisted customers in the activation of their phones.
• Created new additional accounts for customers.

• Proof reads articles that will be published for e-commerce websites.
• Create Contents for specific topics as per client request

• Assisted in sourcing client leads, including venues, concert tour hosts, coordinators, and public relations professionals to expand business opportunities.
• Developed and maintained relationships with key industry contacts to facilitate successful partnerships and event planning.
• Collaborated on upcoming projects and video shoots, helping to organize creative ideas and document key details to ensure seamless execution.
• Provided logistical support to streamline project planning and enhance efficiency.

• Creates sourcing strategies and talent insights for all covered industries of stakeholders
• Create reports with Hiring Trends data to specific requests of stakeholders
• Conducts research to market based on projects assigned

• Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.

• In house recruitment for candidates for various remote jobs : Call Center Agent, Virtual Assistants, Underwriters, Collection Representative, etc.
• Setup and accept interview requests for candidates.
• Conducts video interview to pre-screen candidates and qualifications.
• Provided recommendations to qualified candidates to be interviewed by clients

• Progress and monitor claims assigned Work on recoveries and settlements

• Handles Technical troubleshooting for L1 and L2 Samsung android phones concerns

• Screened and scheduled interview local PH talents with experience in Graphic, Video and Web designing for US Clients
• Conducted initial interview via Online video conferencing
• Endorsed candidates for client screening
• Conducted job offer and hand offs to HR for successfully hired candidates