If you’re an SME owner, you probably wear a lot of hats throughout the day.
It simply can’t be helped. Starting a business with little more than a great idea and a few pairs of hands is tough. SME business owners often find themselves fulfilling the functions of, say, bookkeepers and HR managers, and every other position in between.
Thus, it’s not uncommon for many Aussie entrepreneurs to be time poor. For most of them, there just aren’t enough hours in the day to get things done. Accounting, payroll management, and customer service are all key tasks to keep the business running, although they’re a rather poor use of time when you consider how little they contribute to the company’s innovation and growth.
There is, however, a fairly simple solution: outsourcing all those essential yet non-core tasks to the Philippines.
And before you roll your eyes and move on to the next article, hear us out first.
Cold, Hard Numbers: Making the Case for Outsourcing
How much time do you spend on your company’s accounting? How about on marketing? IT support? Would you say 20, 30% of your time total?
Now, these are all crucial tasks, don’t get me wrong. But think about it, do they necessarily play to your strengths? Perhaps, but will they take your business to the next level? Will your intimate knowledge of the business lead to maximum benefits for it through these tasks?
Clearly, the answer is “no.”
One last question then. Can anyone else carry out these tasks for you more effectively so you can spend more time on the things YOU do best?
This brings us to the next topic.
Why the Philippines?
In case you’ve never heard of it (seriously?), the Philippines is a Southeast Asian country that produces some of the world’s best remote talent. More often than not, there’s a team of Filipino remote workers behind plenty of Australia’s most successful SME’s.
Why is the Philippines such a hotspot for outsourcing? One is that the majority of its people speak English quite well, and with a neutral accent at that. English just happens to be the medium of instruction in Philippine schools, and a lot of the popular media consumed here also comes from the US.
Another factor is the famous Filipino work ethic and hospitality. Filipinos will do anything to provide for their families, so they work hard and never take their jobs for granted. They also learn quickly, and specialise in a broad range of skills that are especially suited for outsourcing, such as web design, bookkeeping, and other key administrative tasks. Furthermore, if you treat them well, they will give you their loyalty and will go above and beyond their job description to deliver.
Then there’s the fact that the exchange rate is in your favor. One Australian dollar is equivalent to about Php33, so the former goes a lot further here. This means that outsourcing can be cost-effective for you while still providing your remote worker with a good living. That’s what I call a win-win situation.
How Can Outsourcing Benefit Me and My Business?
The most obvious benefit that outsourcing brings is that it frees up business owners to shift their focus to business functions that bring in the most value. Also, outsourcing the more tedious aspects of running a business means you can devote your attention to the ones that are more in line with your skill set.
In addition, outsourcing gives you access to a wider talent pool. When you’re not hampered by geographical boundaries, you can tap into more diverse capabilities and perspectives. Thanks to economies of scale, you can hire individuals that specialise in specific functions rather than hiring a person with limited time and experience.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $9.06/hr
Ma.
Candidate ID: 529768
ADVANCED
- Administrative Skills, Executive Assistance, Graphic Design, Hootsuite...
INTERMEDIATE
- Business Management, Social Media Management, Paralegal, Outsourcing...
Median Rate
$9.06
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.06 per hour or $USD 784.98 per month
Full Time: $USD 9.06 per hour or $USD 1569.96 per month
Remote Staff Recruiter Comments
- Justine has been working for almost 3 years handling roles such as Admin Operations Assistant/Case Manager Virtual Assistance, Executive Admin Assistant, Content Creator Virtual Assistance, Quality Assurance Virtual Assistance and Operations Customer Service Representative in the Business Process Outsourcing Company, Construction Firm, Law Firm, e-commerce, affiliate marketing, solar business, digital marketing and financial services. She was able to cater clients from US and UK.
- She was exposed to the following tasks:
- Executive Virtua Assistance
- Accounting
- Appointment Setting
- Sales Lead Generation
- Property Management
- Amazon Product Research
- Legal Assistance
- Payroll
- Calendar management
- Graphic design
- Customer Service
- Social media management
- Bookkeeping
- Invoicing
- Contract Management
- Handled a team (web developers,graphic designers, an SEO analyst, social media specialists, paid media specialists, digital marketing specialists)
- Admnistrative tasks
- She is proficient in using tools such as: Adobe Express
- Asana
- Canva
- CapCut
- Calendly
- Clickup
- Eventbrite
- Google Data Studio
- Google Analytics
- Google Trends
- Last Pass
- Lucid Chart
- OneDrive
- Panda Docs
- Quickbooks
- Shopify
- Slack
- Trello
- Toggl
- SuperHuman
- Helium 10
- HootSuite
- Hubstaff
- Loom
- LinkedIn Navigator
- Monday.com
- MS Word/Excel
- MyCase
- Notion
- WooCommerce
- Xero
- Zappier
- Zoom
- Flodesk
- Call Log Tracking Metrics
- Animaker
- Chat GPT
- Tube Buddy
- She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Ma Justine is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Ma Justine, who takes responsibilities very seriously.
With experience and/or training, Ma Justine will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ma Justine is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Admin Operations Assistant/Case Manager VA
Industry:
Law / Legal
Employment Period:
August 2021 to February 2022 (6 Months)
Duties and Responsibilities:
- Provided Admin/Executive/Workforce services such as productivity monitoring ofemployees, attendance, payroll, contracts, sending memos, providing/creating logincredentials for new hires, onboarded/offboarded staff, and fixed disputes and otherwork-related concerns.
- Sending/Booking calendar meetings and invites.
- Creating/Implementing company policies.
- Sending/presenting reports to the CEO.
- Assigned in recruitment to create graphics and posters for the current campaign.
- Sourced talents from LinkedIn, Indeed, and Online Jobs.
- Created talent descriptions and duties for our next hire/candidate.
- Provided bookkeeping services as well using Quickbooks and Panda Docs.
- Reporting to the VP every week for the employees and team performance.
- Managed and scheduled social media postings for FB, IG, and TikTok.
- Worked closely with the division managers of each department to discuss the agenda forthe week, the coming week, and the entire month. Discussing what things should beprioritized first to improve the company's performance and sales.
- Develop technical and business requirements and always strive to deliver intuitive anduser-centered solutions.
- Filed pleadings, and called court districts to confirm the case’s status and if the files fromus had been received successfully a week before the pleading day.
- Managed/Organized files in OneDrive and MyCase making sure that the tags for clientsare correct, if whose we currently working on, and the cases we closed.
- Created/Sent invoices to clients and follow-ups.
Executive Admin Assistant Content Creator VA
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2021 to August 2021 (4 Months)
Duties and Responsibilities:
- Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings.
- Managed the team and had meeting with them to know the status of the work their doing.
- Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc.,
- Product Research and product listings on Amazon.
Quality Assurance VA
Industry:
Construction / Building / Engineering
Employment Period:
May 2020 to April 2021 (11 Months)
Duties and Responsibilities:
- Assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with.
- Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed.
- Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day.
- Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio.
- Sent reports to the CEO and account managers.
Operations Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to April 2020 (15 Months)
Duties and Responsibilities:
- Explained and educated the breakdown of the client's finances and billings.
- Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales.
- Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc.,
Admin Executive Assistant/Accounting/Bookkeeping Assistant
Industry:
Property / Real Estate
Employment Period:
July 2023 to April 2024 (9 Months)
Duties and Responsibilities:
- Provided Admin and Accounting/Bookkeeping assistance to track income and expense.
- Created a new MS Excel major accounting sheet.
- Present accounting reports for my boss’ business and personal accounting.
- Reconciled reports using Xero. Reconciled reports using Xero.
- Add products to the Shopify store.
- Performed monthly rate analysis for properties.
- Sending/Booking calendar meetings and invites.
- Created operations manual for the processes.
- Done market comparison research.
- Helped on tracking current propery auctions.
Office Administrative Assistant
Industry:
Construction / Building / Engineering
Employment Period:
May 2024 to August 2024 (3 Months)
Duties and Responsibilities:
- Maintain and update records accurately and efficiently.
- General administration including inbox management and drafting correspondence
- Assist in compiling professional documents, presentations, reports, letters & documents.
- Process bills for payment (purchase orders, approvals, payment processing, remittances, new supplier setup).
- Contribute to bookkeeping tasks like account reconciliations, journal entries and monthly/weekly client updates.
- Perform payroll processing and timesheet entry accurately and on time.
OPERATIONS CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to November 2020 (22 Months)
Duties and Responsibilities:
OPERATIONS CUSTOMER SERVICE REPRESENTATIVE
Industry:
Employment Period:
January 2019 to November 2020 (22 Months)
Duties and Responsibilities:
VIRTUAL ASSISTANT/QUALITY ASSURANCE
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
May 2020 to April 2021 (10 Months)
Duties and Responsibilities:
- Managed social media KPI monthly reports, keyword reports, analytic and statistic reports.
- Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.
VIRTUAL ASSISTANT/QUALITY ASSURANCE
Industry:
Employment Period:
January 1970 to April 2021 (615 Months)
Duties and Responsibilities:
ADMINISTRATIVE ASSISTANT/CASE MANAGER
Industry:
Computer / Information Technology (Software)
Employment Period:
August 2021 to February 2022 (5 Months)
Duties and Responsibilities:
- Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns.
- Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs.
- Managed calendars, scheduled meetings, and presented reports to the CEO and VP.
- Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns.
- Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok.
- Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients.
- Regularly collaborated with department managers to prioritize tasks and drive company performance.
ADMINISTRATIVE ASSISTANT/CASE MANAGER
Industry:
Employment Period:
January 1970 to February 2022 (625 Months)
Duties and Responsibilities:
SALES ADVISOR 1
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2022 to February 2023 (6 Months)
Duties and Responsibilities:
- Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget.
- Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.
SALES ADVISOR 1
Industry:
Employment Period:
January 1970 to Present
Duties and Responsibilities:
CUSTOMER SERVICE ASSOCIATE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2024 to June 2024 (5 Months)
Duties and Responsibilities:
- Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity.
- This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength.
- Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.
CUSTOMER SERVICE ASSOCIATE
Industry:
Employment Period:
January 2024 to June 2024 (5 Months)
Duties and Responsibilities:
ADMIN BOOKKEEPING ASSISTANT
Industry:
Property / Real Estate
Employment Period:
July 2023 to January 2025 (18 Months)
Duties and Responsibilities:
- Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting.
- Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties.
- Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.
ADMIN BOOKKEEPING ASSISTANT
Industry:
Employment Period:
July 2023 to January 2025 (18 Months)
Duties and Responsibilities:
ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA
Industry:
Construction / Building / Engineering
Employment Period:
April 2024 to July 2025 (15 Months)
Duties and Responsibilities:
- Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted and managed project coordination.
- Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs.
- I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread.
- Used QuickBooks to create and send invoices to clients.
- Created content for social media, including before-and-after photos, videos, and work-in-progress updates.
ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA
Industry:
Employment Period:
April 2024 to July 2025 (15 Months)
Duties and Responsibilities:
Education History
Field of Study:
Marketing
Major:
Marketing
Graduation Date:
January 1, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Administrative Skills, Executive Assistance, Graphic Design, Hootsuite, Bookkeeping,
INTERMEDIATE ★★
- Business Management, Social Media Management, Paralegal, Outsourcing, Shopify, Graphic Design, Accounting, Bookkeeping, Virtual Assistant Skills, Executive Support, Appointment Setting, Lead Generation, B2B Marketing, B2C Marketing, Facebook Marketing, Online Marketing, Social Media Marketing, Telemarketing, Product Listing, Amazon Product Research, GraphicsLegal ConsultingCustomer ServiceAdministrative SupportSEO
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MacBook Air
- Processor: 1.1 GHz Dual-Core Intel Core i3
- Operating System: MacOS X
All-inclusive Rate: USD $8.57/hr
Michile
Candidate ID: 528578
ADVANCED
- Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics...
INTERMEDIATE
- Administrative Support...
Median Rate
$8.57
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.41 per month
Full Time: $USD 8.57 per hour or $USD 1486.25 per month
Remote Staff Recruiter Comments
- Mich has a bachelor's degree in Entrepreneurship and has been working for almost 9 years handling and perfoming roles such as Executive Virtual Assistant, Accounting Staff, Customer Service Representative, Property Specialist, Purchasing Staff, Purchasing Officer, Product Research and Administrative Assistant working in the industries such as Real-Estate, BPO (Retail Account) and Cooperatives. She has catered to US and Australian Clients.
- She was exposed to the following tasks:
- Phone Support
- Accounting
- Order Management
- Invoicing
- Purchasing
- Data Entry
- Amazon Seller Central Management
- Web Research
- Product Research
- Social Media Management
- Photo Editing
- Appointment Setting
- B2B Lead Generation
- Email and SMS Management
- Administrative Tasks
- She is proficient in using tools such as:
- Oracle Netsuite System
- Microsoft Dynamix AX
- Amazon Seller Central
- Monday.com
- Hi-Pages
- Houzz
- QUICKBOOKS
- XERO - 3 months
- Invoice2go
- INVENTORY LAB
- Microsoft Office Products
- Google Docs
- Discord
- Slack
- Canva
- Keap Infusionsoft CRM
- Shopify - 9 months
- FB | IG | Linked In | Wordpress
- She can start ASAP, amenable to working any shifts and open to any full-time and part-time roles.
Strongest Behaviors
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Michile is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Michile gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
JOINERY SERVICES FAMILY BUSINESS - Australian Client
Industry:
Others
Employment Period:
January 2023 to October 2023 (9 Months)
Duties and Responsibilities:
- Data Entry - updating of Lead Generation status on Monday.com
- Encoding Leads from Hi Pages, Houzz, Insil, SMS, Shopify, Facebook and Email Leads transferred tomonday.com
- Email and SMS Management - replying to customers messages via Email and responding via SMS
- Lead Generation - Research on various topics.
- Adding Products on Shopify
- Creating Invoice via Invoice2go.com
SOCIAL MEDIA MANAGER
Industry:
Property / Real Estate
Employment Period:
January 2023 to September 2023 (8 Months)
Duties and Responsibilities:
- Create Canva Designs
- Social Media Management (FB Personal, FB Page, IG and Facebook Group)
- Create and Send Email Broadcast to Clients
ADMINISTRATIVE/EXECUTIVE VA
Industry:
Retail / Merchandise
Employment Period:
June 2022 to January 2023 (7 Months)
Duties and Responsibilities:
- Data Entry
- Email Management
- Inventory Management
- Cash Flow Creation
- Seller Central Management
- Payroll Processing
PRODUCT RESEARCHER VA
Industry:
Retail / Merchandise
Employment Period:
January 2022 to June 2022 (5 Months)
Duties and Responsibilities:
- Daily Product Sourcing of items to be soldin Amazon.
- Search, analyze, and evaluate online suppliers and their product categories/product range, in line withthe client’s considered profit and sales targets as well as budget.
- Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, usingvarious tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS
- Data Entry
- Providing good deal with client's criteria of 3$ Profit, 30% ROI, 150,000 BSR.
PURCHASING OFFICER
Industry:
Others
Employment Period:
August 2018 to February 2020 (18 Months)
Duties and Responsibilities:
- Data Entry
- Email Management
- Online buying of Purchase Requests
- Purchase order creation using Microsoft Dynamics AX System.
- Monitoring of all the purchased items from the supplier (status or each ordered items)
- Coordinates with Contractors and Suppliers about the Company's incoming Project
- Process Supplier and Contractor Payment.
- Supervise
- Project implementation.
- Evaluate Contractor and Supplier's financial capacity (getting the total assets, liabilities and owners equity)
PURCHASING STAFF
Industry:
Property / Real Estate
Employment Period:
May 2016 to July 2018 (26 Months)
Duties and Responsibilities:
- Data Entry
- Process Purchase Orders using Oracle Netsuite System
- Evaluates Suppliers and Contractors Pre-Qualification Requirements.
- Receiving of Suppliers Concerns (Via Telephone & Email Communication)
- Handles Project biddings (Sends Invitation to Bid and Notice and Meeting Minutes to Supplier, Managerand CEO)
- Preparing Supplier invoices for endorsement to the accounting department for payments.
- Handles Pre-Bidding Conference and Technical Alignment.
ADMINISTRATIVE PROPERTY SPECIALIST
Industry:
Property / Real Estate
Employment Period:
May 2015 to May 2016 (12 Months)
Duties and Responsibilities:
- Receiving of inquiries from clients and investors and assisting them in their concerns.
- Sales and Marketing
- Property listings, interview prospective clients, accompany clients to property site, discuss conditions ofsale, and draw up real estate contracts.
- Preparing documents such as representation contracts, purchase agreements, closing statements, deedsand leases.
- Saturation, Telemarketing and Manning.
- Appointment Setting
- Processing of Documents and Payments of Clients.
CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2014 to April 2015 (6 Months)
Duties and Responsibilities:
- Receiving customer complaints and responding to customer inquiries.
- Processing of Customer Orders.
- Recording details of comments, inquiries, complaints, and actions taken.
- Ensuring customer satisfaction.
ADMINISTRATIVE ACCOUNTING STAFF
Industry:
Others
Employment Period:
April 2014 to October 2014 (6 Months)
Duties and Responsibilities:
- Assist members inquiry and updates members contribution and loanable amount.
- Updates Journal entries and posting to the ledger.
- Processing, Preparation and Releasing of cheque.
- Prepares financial reports.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Entrepreneurship
Graduation Date:
January 1, 2014
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
January 1, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics, Amazon, QuickBooks, Xero, Microsoft Office, Google Apps, Slack, Canva, CRM, Shopify,
INTERMEDIATE ★★
- Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type:
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: 12th Gen Intel(R) Core(TM) i5-12450H 2.00GHz
- Operating System: Windows 11
All-inclusive Rate: USD $13.40/hr
Christopher
Candidate ID: 528245
ADVANCED
- WordPress, HTML, Figma, Adobe XD...
INTERMEDIATE
- JavaScript, CSS, PHP, jQuery...
Median Rate
$13.40
$14.84
if $1 = PHP52
$18.17
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 13.40 per hour or $USD 1161.67 per month
Full Time: $USD 13.40 per hour or $USD 2323.35 per month
Remote Staff Recruiter Comments
- Christopher has been working for 17 years. He handled roles such as Product Designer, Web Designer, UX Designer, Game Developer and Graphic Designer. He has a degree in Computer Science. He gained experience in Healthcare, Food and Agriculture, Banking and IT Industries.
- He has expertise in the following:
- User Experience Design
- Graphic and Visual Design
- Web Design and Development
- User-Centric Mindset
- User Research and Usability Testing
- Interaction Design
- Rapid Prototyping
- Search Engine Optimization
- Data Visualization
- Front end Development
- Agile Methodology
- Atomic Design Methodology
- Wireframing
- Motion Design
- He optimized website loading times through performance-focused techniques. He led the implementation of responsive design principles, ensuring user experiences across various devices and screen sizes that increased Mobile user engagement. He stayed updated with the latest design trends, technologies and best practices. He pioneered the UX design thinking process for all web and mobile application development projects. He directed the end-to-end design process and managed user research, ideation, wireframing, prototyping and visual design phase. He collaborated with development and product teams and ensured integration and design concepts. He led a team of front-end developers in product deployment and ensured a flawless launch of all projects.
- He is exposed to the following Tech Stack:
- Adobe Photoshop
- Adobe Illustrator
- Affinity Designer
- Affinity Publisher
- Canva
- Adobe XD
- Sketch
- Figma
- InVIsion Studio
- Axure RP
- Adobe Premiere
- Adobe Animate
- Adobe After Effects
- Adobe InDesign
- Google Analytics
- HTML
- JavaScript
- CSS
- SASS
- JQuery
- Angular JS
- React JS
- WordPress
- Jira
- He can start after a week notice and is open for Part time and Full time positions
Strongest Behavior
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Christopher Lloyd has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Christopher Lloyd will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
ONLINE GAMES DESIGNER DEVELOPER
Industry:
Computer / Information Technology (Software)
Employment Period:
October 2008 to April 2010 (18 Months)
Duties and Responsibilities:
- I played a pivotal role in our success by strategically designing and developing a captivating portfolio of online Flash-based games, directly contributing to the company's revenue growth.
- Through the implementation of innovative game mechanics and UI enhancements, I achieved impressive results, including a 25% increase in player retention and a 15% boost in daily active users, which translated into a more immersive and enjoyable gaming experience.
- My ability to collaborate seamlessly with cross-functional teams ensured the on-time delivery of projects without compromising quality.
- Additionally, my commitment to data-driven decision-making and iterative design improvements resulted in a notable 20% reduction in user-reported issues and an overall enhancement of the gaming experience.
WEB AND GRAPHIC DESIGNER DEVELOPER
Industry:
Healthcare / Medical
Employment Period:
May 2010 to August 2012 (27 Months)
Duties and Responsibilities:
- I excelled in the design and development of corporate and recruitment websites, skillfully capturing and communicating the brand's core values.
- Through strategic SEO implementation, I significantly elevated website visibility, resulting in a substantial increase in organic traffic and enhanced online engagement.
- Furthermore, I assumed full responsibility for managing the internal SharePoint information portal, a comprehensive endeavor that led to remarkable improvements in accessibility and user satisfaction.
- As a testament to my multifaceted skill set, I also crafted interactive Flash animations, which played a pivotal role in augmenting employee-management interactions, fostering a more dynamic and engaging work environment.
SENIOR WEB DESIGNER DEVELOPER
Industry:
Computer / Information Technology (Software)
Employment Period:
October 2012 to May 2016 (43 Months)
Duties and Responsibilities:
- I spearheaded the adoption of a robust UX design thinking process, laying a strong foundation for web and mobile application projects and marking the onset of a user-centric design era.
- My designs were pivotal in boosting user interaction, extending time-on-page metrics, and fortifying our brand identity in the digital realm.
- In addition, I undertook the optimization of website loading times, achieving a notable 15-30% improvement in page load speed, consequently elevating user satisfaction.
- Implementing responsive design principles played a significant role in enhancing mobile user engagement by well over 20%.
- My problem-solving skills were put to the test, and I consistently excelled in identifying and resolving complex technical challenges, guaranteeing a seamless browsing experience for our users.
- Staying abreast of the latest design trends was crucial to my role, and I consistently integrated this newfound knowledge into our projects, ensuring they consistently surpassed industry standards.
- Furthermore, I introduced A/B testing methodologies, leading to a remarkable 10% increase in conversion rates for key web pages, underpinning our data-driven approach to design decisions.
UI UX DESIGN LEAD
Industry:
Banking / Financial Services
Employment Period:
May 2016 to June 2019 (37 Months)
Duties and Responsibilities:
- I managed the entire design process, from inception to execution, ensuring the development of user-centric digital products that seamlessly aligned with our business objectives.
- The establishment and maintenance of design systems were a key part of my role, guaranteeing consistency across a wide range of products and platforms.
- One of my major achievements was the introduction of a Core UI Framework, a move that significantly streamlined our design processes and resulted in a remarkable 30% reduction in development time.
- In our dynamic Agile environment, I excelled in cross-functional collaboration, consistently aligning designs with sprint goals.
- Moreover, I had the privilege of leading a high-performing development team, fostering a culture of creativity and continuous learning.
- This commitment directly contributed to a remarkable 100% success rate in product deployments.
- My ability to adapt design workflows to Agile methodologies was instrumental in ensuring on-time deliveries without compromising quality.
- Regular design critiques and knowledge-sharing sessions that I implemented not only enhanced design quality but also expedited development cycles.
- Above all, I championed a user-centric approach that led to a notable 20% increase in user satisfaction for internal applications, thereby enhancing the overall user experience.
DIGITAL PRODUCT DESIGN LEAD
Industry:
Agricultural / Plantation / Poultry / Fisheries
Employment Period:
June 2019 to September 2023 (51 Months)
Duties and Responsibilities:
- In my role, I've achieved notable milestones, such as increasing user satisfaction by 15% through accessibility enhancements, particularly benefiting individuals with disabilities.
- I optimized the onboarding process, resulting in a 30-40% reduction in the time new users needed to become proficient, ultimately boosting their productivity.
- My commitment to in-depth user research and iterative design changes led to a remarkable 25% improvement in user satisfaction scores. Additionally, I played a pivotal role in facilitating design reviews, enabling us to incorporate feedback and data-driven insights for continuous improvements.
- My responsibilities encompassed the entire design process, from initial research to comprehensive testing, always with a focus on delivering user-centric experiences.
- Through close collaboration with development teams, I successfully contributed to a 15% reduction in development cycles.
- I further supported the team's growth and skills enhancement through mentoring and the organization of UX workshops, fostering a culture of continuous improvement that significantly elevated overall user satisfaction levels.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
March 17, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- WordPress, HTML, Figma, Adobe XD, UX Design, UI Design, Wireframing, SEO, Web Design, Adobe Flash, Adobe Photoshop, Adobe Illustrator, Agile Software Development, Image Conversion, Flash Game Development, CMS, WordPress Theme Customization, Sketching,
INTERMEDIATE ★★
- JavaScript, CSSPHPjQueryAdobe After EffectsGame Design
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16920643582
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Apple
- Processor: Intel Core i7
- Operating System: MacOS X
All-inclusive Rate: USD $7.13/hr
JESSICA
Candidate ID: 527652
ADVANCED
- QuickBooks, Google Apps, Microsoft Office, Skype...
INTERMEDIATE
- Xero Accounting, Canva, Logistics...
Median Rate
$7.13
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.41 per month
Full Time: $USD 7.13 per hour or $USD 1235.12 per month
Remote Staff Recruiter Comments
Jessica is a seasoned professional with extensive experience in various facets of administrative support, travel management, and procurement. Known for her comprehensive assistance to executives, she excels in:
- Managing schedules and appointments
- Coordinating and managing travel arrangements for staff and expatriates
- Facilitating the purchase orders, billing, inventory, and logistics using Quickbooks
- Handling import/export, legal documents, and data filing
- Utilizing the Attendance Management System for tracking
- Responding to phone calls, emails, and various administrative tasks
Predictive Index Behavioral Profile - Altruist
Strongest Behaviors:
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Drive to protect the company against risk by doing things in general accordance with established standards.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Jessica is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude makes her readily approachable. Jessica gets along easily with a wide variety of people.
Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, she can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
PURCHASER
Industry:
Construction / Building / Engineering
Employment Period:
January 2017 to March 2023 (74 Months)
Duties and Responsibilities:
- To ensure cost savings, consider suppliers that offer a balance between quality and affordability
- Evaluate proposals and quotations using a tabulation or canvass report
- Maintain open communication channels between end-users and suppliers
- Negotiate with vendors on price, terms, warranties, and delivery using technical and commercial evaluation
- Use Quickbooks to manage purchase orders, billing, inventory, and logistics
- Collect data for assigned engineers to use as a reference for project estimates
PURCHASER
Industry:
Retail / Merchandise
Employment Period:
August 2014 to January 2017 (28 Months)
Duties and Responsibilities:
- Responsibilities include overseeing vendor communication
- Analyzing purchase orders
- Generating reports
- Computing duties and taxes
- Estimating landed costs
- Creating purchase orders
- Expediting deliveries
- Resolving shortages, reviewing requisition orders, managing inventory, and maintaining records
ADMIN ASSISTANT
Industry:
Mining
Employment Period:
August 2009 to July 2014 (59 Months)
Duties and Responsibilities:
- Assist company executives and officials
- Manage travel arrangements
- Handle data filing and administration
- Facilitate purchase orders
- Monitor stock deliveries and logistics
- Track employee attendance
- Respond to phone calls, emails, and other administrative tasks as directed
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Management
Graduation Date:
May 13, 2008
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- QuickBooks, Google Apps, Microsoft Office, Skype, Accounts Payable Management, Order Entry, Order Processing,
INTERMEDIATE ★★
- Xero AccountingCanvaLogistics
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: https://www.speedtest.net/result/15386217286
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Lenovo
- Processor: Intel Core i3-7100 CPU
- Operating System: Windows 10
All-inclusive Rate: USD $8.57/hr
Katlyn
Candidate ID: 527273
ADVANCED
- Accounting, Social Media Management, Facebook Ads, Google AdWords...
INTERMEDIATE
- Social Media, Content Writing...
Median Rate
$8.57
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.57 per hour or $USD 743.12 per month
Full Time: $USD 8.57 per hour or $USD 1486.25 per month
Remote Staff Recruiter Comments
- Katlyn is a double degree of Bachelor of Science in Accountancy and Bachelor of Science in Accounting Technology
- She has 4 years of total working experience and and transitioned to Digital Marketing last 2021
- She has supported client from Denmark where she gained her experience in doing paid ads
- Some of her notable tasks were
- Setting up ad set in Google, Facebook, and Instagram
- Setting up proper target and demographics to align with the objective of the campaign
- Preparing assets like videos and graphics before uploading the ads
- Doing brainstorming regarding the strategy and plans for ads
- Suggesting budget for optimizations and for launch of ads
- Generating reports and monitoring ads performance
- She has also experience with SEO, social management, and bookkeeping
- She has handled maximum budget for the following
- Facebook 50 Danish Krone per day
- Google 100 Danish Kron per day
- She has experience with tools like
- Google Ads
- Google Analytics
- Facebook Meta Business
- QuickBooks
- Canva
- CapCut
- SEMrush
- AHrefs
- She can start as soon as possible
https://www.predictiveindex.com/reference-profile/altruist/
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
- A pleasant and extraverted person, Katlyn is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Katlyn gets along easily with a wide variety of people.
Employment History
Bookkeeper
Industry:
Accounting / Audit / Tax
Employment Period:
April 2021 to July 2023 (27 Months)
Duties and Responsibilities:
- As a Bookkeeper, I oversee daily transactions, manage accounts, assist in budgeting and tax prep, and adhere to accounting regulations. I use financial software and maintain data confidentiality.
Google Ads Expert/Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2022 to July 2023 (15 Months)
Duties and Responsibilities:
- Responsible to develop and implement effective advertising campaigns for us.
- Set up campaigns through Google AdWords, Facebook Ads, and Instagram Ads.
- Analyze data and report on campaign performance to make recommendations for improvement.
- Collaborate on identifying best contents to fit the guidelines and goals of each campaigns
Service Associate Universal Teller
Industry:
Banking / Financial Services
Employment Period:
July 2022 to April 2023 (9 Months)
Duties and Responsibilities:
- I handle customer banking transactions, address queries, promote bank products, document operations, and maintain confidentiality.
SEO Specialist and Social Media Manager
Industry:
Retail / Merchandise
Employment Period:
March 2021 to March 2023 (24 Months)
Duties and Responsibilities:
- Executed successful SEO and SMM campaigns for a variety of clients, resulting in increased website traffic, engagement rates, and conversion rates.
- Stayed up-to-date on the latest trends and best practices in the industry to ensure the success of each campaign.
- Specialized in local SEO and social media advertising to help clients achieve their unique goals.
Accounting Assistant
Industry:
Banking / Financial Services
Employment Period:
May 2019 to April 2022 (35 Months)
Duties and Responsibilities:
- As part of my role, I monitor the daily sales of tenants in the mall and handle billing collection on the 28th of each month. Additionally, I receive and upload 2307 on the 15th of each month, reconcile individual tenant rentals, and prepare monthly and weekly sales reports. I also manage carpark entries and handle write off entries and clearing of interest using SAP.
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
ACCOUNTING TECHNOLOGY
Graduation Date:
January 2, 2019
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Finance/Accountancy/Banking
Major:
ACCOUNTANCY
Graduation Date:
May 1, 2021
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Accounting, Social Media Management, Facebook Ads, Google AdWords, SEO,
INTERMEDIATE ★★
- Social MediaContent Writing
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: 100 mbps
- Internet Type: DSL
- Hardware Type: Desktop
- Brand Name: N/A
- Processor: AMD Ryzen 5
- Operating System: Windows 11
All-inclusive Rate: USD $8.57/hr
Ruby
Candidate ID: 527076
ADVANCED
- SEO, Google AdWords, Google Analytics, Email Marketing...
INTERMEDIATE
- SEMrush, Yoast, MailChimp, Trello...
Median Rate
$8.57
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.51 per hour or $USD 910.54 per month
Full Time: $USD 8.57 per hour or $USD 1486.25 per month
Remote Staff Recruiter Comments
- Ruby has been working for more than 20 years. She has a degree in Mass Communication. She acquired her experience in Media, Advertising and Marketing Industries. She has experience as a Marketing Manager, Digital Marketer, Social Media Manager, Marketing Executive and Communication Manager
- She has also worked with digital publishing company for one of the biggest new outlets in the Philippines .
- She has certifications in the following:
- Google Digital Garage Certification
- Digital Marketing HubSpot Academy
- Digital Advertising HubSpot Academy
- Social Media Marketing HubSpot Academy
- Google Analytics Certification (currently taking the most recent one)
- She has worked with a flooring company that caters to residential clients from Singapore and build their social media presence and strategies
- She also has experience executing email marketing campaigns
- She was responsible for helping businesses develop and execute effective digital marketing strategies to increase their online visibility and sales She managed Digital and E-commerce platforms. She plans, implements and monitors the Internal and external marketing strategies of her clients. She manages the brand's image of her client through Public Relations and Corporate Communications under media and blogs. She plans brand marketing. Website and mobile app pre- and post-launch marketing. also handled digital and offline advertising.
- She analyzed market competition and determined what would attract, engage, and keep members and partners.
- She has experience curating for social media contents whether its paid or organic campaigns
- With SEO, she has wide scope of experience with on-page, off page, and technical SEO which includes doing keyword research, backlinking and checking meta tags and description
- Her experience with WordPress involved only in updating pages and landing pages
- One of her significant campaigns is when she ranked up to 300 percent through the extensive efforts on writing compelling articles and effective keywords
- She is proficient in using:
- YouTube
- Loomly
- Hootsuite
- Google Ads
- Google Analytics
- Mailchimp
- Trello
- WordPress
- Magento
- SEO
- SEM
- SEMRush
- Hubspot
- Teams
- Yoast
- Canva
- Cup Cut
- Adobe After Effects
- Adobe Final Cut Pro
- Adobe Photoshop
- Shopify
- She can start ASAP and is open for full-time and part-time positions.
Strongest Behavior
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Ruby Rose is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.
Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.
Employment History
Marketing Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2014 to May 2015 (16 Months)
Duties and Responsibilities:
- Manages and strategizes company's digital marketing and strategy
- Manages the brand image for above-the-line and below-the-line initiatives
- Acquires and retains consumers
- Manages the brand's image through Public Relations, Corporate Communications, liaises with the media, bloggers, and consumers
- Oversees the creative aspect of all brand content and collaterals
Digital Marketing Senior Manager
Industry:
Computer / Information Technology (Software)
Employment Period:
January 2016 to November 2020 (58 Months)
Duties and Responsibilities:
Digital Sales and Marketing Manager
Industry:
Retail / Merchandise
Employment Period:
April 2021 to January 2022 (9 Months)
Duties and Responsibilities:
• Responsible for all digital and internet components to increase CWI Group
• Plans, implements, and monitors internal and external marketing strategies
Freelance digital marketing and e commerce strategist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
November 2020 to February 2024 (39 Months)
Duties and Responsibilities:
- responsible for helping businesses develop and execute effective digital marketing strategies to increase their online visibility and sales.
- As a freelancer, they work independently and often remotely, providing their services to clients on a project or contract basis.
News Online In-Charge/Producer
Industry:
Entertainment / Media
Employment Period:
January 1998 to December 2000 (35 Months)
Duties and Responsibilities:
- Schedule and post news features, collaborating with the editor-in-chief and TV, radio, and cable news feature producers
Head Writer
Industry:
Entertainment / Media
Employment Period:
January 2000 to December 2001 (23 Months)
Duties and Responsibilities:
- Edit channel plugs and write interstitials.
Segment Producer/Writer
Industry:
Entertainment / Media
Employment Period:
January 2001 to December 2003 (35 Months)
Duties and Responsibilities:
- Write, produce and edit segments for Unang Hirit and develop and write spiels, questions, and gimmicks for episodes (Partners: Mel & Jay)
Marketing Executive
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2003 to December 2007 (59 Months)
Duties and Responsibilities:
- Manage all marketing and public relations materials, including videoke microphone branding
- Liaise with all major TV networks and ad agencies for news releases and TV, radio, print, and Out of Home ads
Marketing and Communications Manager
Industry:
Entertainment / Media
Employment Period:
January 2008 to December 2010 (35 Months)
Duties and Responsibilities:
- Manages above- and below-the-line advertising and marketing for Filipinos abroad
- Programs and manages streaming videos.
- Coordinates site programming with TV networks.
Digital Marketing
Industry:
Employment Period:
January 2010 to December 2012 (35 Months)
Duties and Responsibilities:
- Plans brand marketing. Website and mobile app pre- and post-launch marketing.
- Digital and offline advertising
- Analyzes market competition and determines what will attract, engage, and keep members and partners.
Marketing Manager
Industry:
Entertainment / Media
Employment Period:
January 2012 to July 2013 (18 Months)
Duties and Responsibilities:
- Handles Network's brand, communication, trade, affiliate, consumer, and digital marketing
- Develops marketing strategy to increase brand awareness and business unit growth (channel placements) working closely with the Advertising Sales team
P.A./Researcher/Segment Producer/Writer
Industry:
Entertainment / Media
Employment Period:
January 1992 to December 1996 (59 Months)
Duties and Responsibilities:
- Production Assistant for Teysi ng Tahanan, Tatak Filipino Researcher and Segment Producer, and 'Sang Linggo na po Sila Writer.
Education History
Field of Study:
Mass Communications
Major:
Mass Communications
Graduation Date:
March 31, 1992
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- SEO, Google AdWords, Google Analytics, Email Marketing, Social Media Management, Content Writing, Marketing Strategy,
INTERMEDIATE ★★
- SEMrushYoastMailChimpTrelloCustomer Experience
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15352570206
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MacBook Pro (Retina, 13-inch, Early 2015)
- Processor: 2.7 GHz Dual-Core Intel Core i5
- Operating System: MacOS X
All-inclusive Rate: USD $6.64/hr
Charity
Candidate ID: 527041
ADVANCED
- Salesforce CRM, Google Apps, Microsoft Office...
INTERMEDIATE
- Administrative Support, Administrative Skills, Sales, Insurance Consulting...
Median Rate
$6.64
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.64 per hour or $USD 575.70 per month
Full Time: $USD 6.64 per hour or $USD 1151.41 per month
Remote Staff Recruiter Comments
- Kakay, a non-practising nurse and licensed financial advisor, has worked in the pharmaceutical, local government unit, online educational institution, and insurance industries for over 20 years, handling and performing roles such as Financial Advisor, Executive Assistant, ESL Tutor/teacher, Corporate Nurse, HR Personnel, Public Information Officer, Staff Nurse, and Medical Representative. She has a Bachelor of Science in Nursing. She has served local customers.
- She was exposed to the following tasks:
- Sales
- Phone Support
- Email Handling
- Calendar management
- ESL Teaching
- Payroll
- Customer Service
- Client Relations
- Administrative tasks
- As a Financial advisor, her tasks are:
- Offer Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
- Conducts Financial Needs Analysis for interested clients and companies.
- Handles and maintain clients and companies
policies while in force.
- She is proficient in using tools such as Salesforce, Google apps and MS tools.
- She can start ASAP and open to any full-time or part-time roles.
Predictive Index Profile - Guardian
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charity will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Medical Representative
Industry:
BioTechnology / Pharmaceutical / Clinical research
Employment Period:
June 1997 to December 1998 (18 Months)
Duties and Responsibilities:
- Sells and promotes the company's pharmaceutical products to Pediatricians and City Health Doctors.
- Increase the drugs sales by performing needs analysis and cost benefit reports from other competitor products.
- Monitor sales of the products by getting the monthly sales volume of the product from drugstores and pharmacies as well as the number of prescriptions from the pediatricians that were covered by the product.
- Gives weekly free samples to participating drugstores to walk in customers in order to product awareness, answer queries, provide advice and introduce new products.
- Negotiates and collaborates with hospital drugstores and doctors to patronize your medicines.
Corporate Nurse
Industry:
Government / Defence
Employment Period:
October 2001 to December 2014 (158 Months)
Duties and Responsibilities:
- Maintains employees health records and assists Company Physician in assessment and health management of the employees.
- Facilitates in the processing of insurance and health claims (social security and ECC claims) of employees.
- Conducts health seminars to employees and customers.
- Home visits injured and sick employees.
- In charge of Non-life Insurances as well as motor vehicle insurances of the company. Committee Chair for the In-house hospitalization program of the company.
- Prepares letter of authority before hospital admissions as well as preparing the accounts payables to doctors and hospitals. Assist is the updating of the 201 file of all employees.
Staff Nurse
Industry:
Government / Defence
Employment Period:
November 1999 to September 2001 (22 Months)
Duties and Responsibilities:
- Provides high quality nursing care to the patient while following hospital and health protocols.
- Prepares and administers Oral and Parenteral Medicines. Works hand in hand with Nursing Attendants, Care Givers and Midwives in giving nursing care.
- Prepares patient for any diagnostic and surgical procedures. Performs the Nursing care plan, explains the procedures and medicines to the family members as well as the patient.
- Assist during doctor's calls and patient's rounds.
- Performs any other tasks assigned by the doctors and other superiors.
- Discusses home management and discharge plans to patients and next of kin or any other family members. Maintains confidentiality of patient's records.
ESL TUTOR/TEACHER
Industry:
Education
Employment Period:
April 2020 to December 2021 (20 Months)
Duties and Responsibilities:
- ESL (English as Second Language) tutor, teaches english language lessons to students both young and adult to non-native speakers.
- Prepare classroom and course materials as assigned in the software provided by the company.
- Grade students' assessments
- Create individualized plans for students with special requirements (e.g. learning disabilities).
- Research new teaching methods for teaching English as a second language.
- Create a supportive and positive classroom environment especially if dealing with pre- schoolers and school age students.
- Follow national protocols, taboo and other social and political awareness of the country,
Public Information Facilitator
Industry:
Government / Defence
Employment Period:
January 2015 to December 2016 (23 Months)
Duties and Responsibilities:
- Assistant Editor-in-Chief of the company's newsletter, wall news and annual report of the coop.
- Organizes meetings amongst member-customers of the cooperative if new mandates from the government will be enforced.
- Acts as Public Relations Officer to other cooperatives all throughout the country.
- Makes and announces power interruption report to radio station and cable networks.
- Makes written correspondence in behalf of the General Manager and assists in the organization of the Annual General Assembly of the cooperative.
Executive Assistant
Industry:
Others
Employment Period:
October 2016 to October 2023 (84 Months)
Duties and Responsibilities:
- Assist and handles all admin tasks and simple bookkeeping of the company.
- Manages his business emails, social media account of the company for queries.
- interacts with customers in owner's behalf and attends meeting and seminars.
- organizes weekly schedule of deliveries and summary of the transactions and prepares statement of account of clients.
- In charge and updates employee's welfare like health and accident insurances.
- Checks payroll and payables from the Accounting team and submits to the owner for processing of payments. And any other clerical and admin task required by the CEO,
Licensed Financial Advisor
Industry:
Insurance
Employment Period:
March 2019 to October 2023 (55 Months)
Duties and Responsibilities:
- offers Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
- conducts Financial Needs Analysis for interested clients and companies.
- handles and maintain clients and companies policies while in force.
Education History
Field of Study:
Nursing
Major:
Nursing
Graduation Date:
January 1, 1996
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Salesforce CRMGoogle AppsMicrosoft Office
INTERMEDIATE ★★
- Administrative Support, Administrative Skills, Sales, Insurance Consulting, Phone Support, Email Marketing, Email Support, Email Handling, TeachingOnline TeachingCustomer ServiceCustomer RelationsClient Relations
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MACBOOK PRO 2020 M1
- Processor: 0
- Operating System: MacOS X
All-inclusive Rate: USD $6.64/hr
Ronnel
Candidate ID: 527026
ADVANCED
- Customer Handling, Customer Service, Customer Experience, Customer Support...
INTERMEDIATE
- Administrative Support...
Median Rate
$6.64
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.41 per month
Full Time: $USD 6.64 per hour or $USD 1151.41 per month
Remote Staff Recruiter Comments
- Ron has been working for almost 3 years in the Transportation Campaign, Business Process Outsourcing handling healthcare and mortgage accounts where he handled and performed roles such as Medical Billing Specialist, Collection Representative, Sales Representative, Customer Service Representative and Account Receivable Specialist, He has an experience dealing with global clients.
- He was exposed to the following tasks:
- Phone Support - Inbound and Outbound Calls
- Customer Service
- Billing
- Process payments
- Sales
- Administrative tasks
- When he was working in the Healthcare company he was tasked to do the following:
- Assist patients, attorneys, and insurance companies regarding hospital bills
- Answer clients’ billing questions
- Researching and resolving account discrepancies
- Verifying insurance coverage and eligibility for patients
- Following up on claims
- Maintain accurate and up-to-date records of all patient information, procedures, and payments
- Managing insurance claims to ensure they are processed and paid in a timely manner
- He is proficient in using tools such as Avaya, CRMs, Avility, Provider Portal, Simply pay, Ringcentral, Google apps and MS Tools.
- He can start ASAP, amenable working any shifts and open to any full-time or part-time roles.
Strongest Behaviors
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
Ronnel is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.
This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.
Employment History
Customer Service and Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2023 to September 2023 (4 Months)
Duties and Responsibilities:
- Provide exceptional customer service through phone
- Assist customers in product inquiries
- Provide product demonstrations and explanations to customers to enhance their understanding
- Prepare and deliver compelling sales presentations and product demonstrations to potential clients
Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2022 to August 2022 (7 Months)
Duties and Responsibilities:
- Offer products to customers through outbound
- Used a consultative sales approach to understand customer needs
- Exceeded sales target monthly
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2020 to January 2022 (16 Months)
Duties and Responsibilities:
- Assist patients, attorneys, and insurance companies regarding hospital bills.
- Answer clients' billing questions Researching and resolving account discrepancies
Account Receivable Specialist
Industry:
Healthcare / Medical
Employment Period:
October 2022 to February 2023 (4 Months)
Duties and Responsibilities:
- Verifying insurance coverage and eligibility for patients
- Following up on claims
- Must maintain accurate and up-to-date records of all patientinformation, procedures, and payments
- Managing insurance claims to ensure they are processed and paid ina timely manner
Medical Billing Specialist
Industry:
Banking / Financial Services
Employment Period:
October 2023 to February 2025 (16 Months)
Duties and Responsibilities:
- Manage patient registration, verify insurance eligibility and benefits, and post charges for medical services. Handle claim submissions, follow up on claim statuses, and resolve
- denied or rejected claims to secure proper payments.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business & Office Administration Services
Graduation Date:
April 5, 2013
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Customer Handling, Customer Service, Customer Experience, Customer Support, Sales, Avaya, CRM, Microsoft Tools, Google Apps, RingCentral,
INTERMEDIATE ★★
- Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15350975538.png
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: DELL
- Processor: Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz
- Operating System: Windows 11
All-inclusive Rate: USD $7.61/hr
MARJORIE
Candidate ID: 526498
ADVANCED
- Xero, Microsoft Office, Google Apps...
INTERMEDIATE
- Human Resource Management, Recruiting, Administrative Support, Payroll Management...
Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.41 per month
Full Time: $USD 7.61 per hour or $USD 1318.83 per month
Remote Staff Recruiter Comments
- Marj has been working for almost 6 years in several industries such as Manpower, Constructions and Medical where she handled and performed roles such as Human Resource Staff, HR - Time Keeper and HR Officer (Timekeeping & Payroll) . She holds a bachelors degree in Human Resource Development Management.
- She was exposed to the following tasks:
- Timekeeping
- Payroll
- End-to-end Recruitment (Nurses and Admin positions such as Purchasing)
- Administrative tasks
- She is proficient in using tool such as MS Tools, Payroll System and Google Apps.
- She is Xero certified.
- She can start ASAP, amenable to working any shifts and open for any full-time or part-time role.
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, MARJORIE is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. MARJORIE gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
HR Staff
Industry:
Healthcare / Medical
Employment Period:
November 2017 to July 2018 (8 Months)
Duties and Responsibilities:
- To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
- To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
- To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
- To request office supplies and other materials needed by the Personnel Department.
- To update 201 files of the employees.
- To prepare the monthly daily time record (DTR) of employees.
- To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
- To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
- To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
- To assist the employees to fill up PHIC, HDMF, SSS and BIR forms.
- To perform other duties as may be required by the management.
HR Officer Timekeeping AND Payroll
Industry:
Others
Employment Period:
December 2020 to June 2023 (30 Months)
Duties and Responsibilities:
- Verifies attendance, hours worked & pay adjustment of the employees within cut-off
- Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
- Submits employee movements for pay adjustment
- Process Payroll Summary Report every month for locals & foreign employees
- Process Daily, Weekly, and Monthly Payroll Report
- Collects all the Department Schedules
- Collect daily the raw data of their actual logs for monthly report
- Process Monitoring Reports (Leave, tardiness etc.)
- Send memo for tardiness and other related attendance violation
- Maintain the employee 201 files & Employee database in the system
- Assist in administering payroll processing of all employees
- Performs other tasks as assigned by your superior from time to time.
HR – Timekeeper
Industry:
Others
Employment Period:
April 2019 to March 2020 (11 Months)
Duties and Responsibilities:
- A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
- A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
- A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
- A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
- A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
- A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
- A timekeeper plays a role in the implementation of new employee orientation programs.
HR – Timekeeper
Industry:
Employment Period:
April 2019 to March 2020 (11 Months)
Duties and Responsibilities:
- Processes weekly timekeeping.
- Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
- Processes Semi weekly timekeeping.
- Sends reports (payroll instructions, dataload adjustment and leave balance).
- Sends OT report after every cut off (weekly & semis).
- Generates monthly manhours.
- Sends Perfect attendance report quarterly and annually.
- Sends Cola report quarterly and annually to NGA.
- Generates tardiness memo every month for 6 times late.
- Performs other tasks as assigned by your superior from time to time.
Education History
Field of Study:
Human Resource Management
Major:
HRDM
Graduation Date:
January 1, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- XeroMicrosoft OfficeGoogle Apps
INTERMEDIATE ★★
- Human Resource ManagementRecruitingAdministrative SupportPayroll ManagementPayroll Processing
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: Intel(R) Core (TM) i5-2500U CPU @ 3.30 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $7.61/hr
Eiza
Candidate ID: 526326
ADVANCED
- Customer Support, Customer Service Management, Data Entry, Facebook Management...
INTERMEDIATE
- .NET 2.0...
Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.41 per month
Full Time: $USD 7.61 per hour or $USD 1318.83 per month
Remote Staff Recruiter Comments
- Eiza has been working for almost 12 years in the Business Process Outsourcing Industries handling accounts such as Telecommunications and Leasing Company performing roles such as Customer Service Representative and Appointment Setter. She then venture into the freelancing world and became a General Virtual Assistant. She holds a bachelor's degree in Information technology. She has catered to international clients.
- She was exposed to the following tasks such as:
- Phone Support - Inbound and Outbound
- Appointment Setter
- B2B and B2C Campaign
- Lead Generation
- Customer Service
- Bookkeeping
- Social Media Management
- Conduct Research
- Administrative tasks
- She is proficient in using tools such as:
- MS Tool
- Avaya
- Hubstaff
- Zoom
- Skype
- Google Apps
- She can start ASAP, amenable to working any shifts and open to any part-time roles.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Eiza is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eiza, who takes responsibilities very seriously.
With experience and/or training, Eiza will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Eiza is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
General Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2020 to July 2022 (21 Months)
Duties and Responsibilities:
- Dealing with Customer Service, Bookkeeping, Building and Updating busy call center setting. Strong Database, Conduct Research, Creating Social Media Profiles, Managing dedication in helping customer to Social Media presence
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2011 to February 2018 (85 Months)
Duties and Responsibilities:
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Appointment Setter
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2009 to October 2010 (14 Months)
Duties and Responsibilities:
- Calling out if potential clients are interested in products and services, then scheduling a time for Sales Representatives to meet with each potential client.
Live Chat Agent
Industry:
Law / Legal
Employment Period:
October 2023 to November 2024 (13 Months)
Duties and Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information about products, services, policies, and procedures.
- Handle multiple chats simultaneously while maintaining high quality and attention to detail.
- Guide users through technical issues such as website navigation, order placement, or account setup.
- Ensure unresolved issues are followed up and closed in a timely manner.
- Confirm customer satisfaction and offer additional help if needed.
- Follow company protocols for data privacy, security, and customer service standards.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Management
Graduation Date:
January 2, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Customer Support, Customer Service Management, Data Entry, Facebook Management, Customer Handling, Microsoft Office, Avaya, Skype, Google Apps, Intercom,
INTERMEDIATE ★★
- .NET 2.0
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15326679174
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: core i5 10th gen
- Operating System: Windows 10
All-inclusive Rate: USD $8.57/hr
Darwin
Candidate ID: 526306
ADVANCED
- Customer Service, Outbound Sales, Inbound Sales, Google Apps...
INTERMEDIATE
- Administrative Support...
Median Rate
$8.57
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.57 per hour or $USD 743.12 per month
Full Time: $USD 8.57 per hour or $USD 1486.25 per month
Remote Staff Recruiter Comments
- Darwin has been working for almost 8 years in the PH booking firm and Business Process Outsourcing handling radio network account where she handled and performed roles such as Customer Service Representative and Office Staff. She holds a bachelor's degree in Business Administration.
- He attended online training for upskilling as General Virtual Assistant.
- She was exposed to the following tasks:
- Phone Support - Inbound and Outbound calls
- Customer Service
- Lead Generation
- B2C Campaign
- Billing
- Technical Support
- Retention
- Sales
- Bookkeeping
- Administrative tasks
- He is a proficient in using MS Tools, Google Apps, Calendly, Asana and Mailchimp.
- He can start ASAP, amenable to working any shifts and open to full-time or part-time roles.
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
- Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Darwin is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.
Employment History
CUSTOMER SERVICE ASSOCIATE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2019 to June 2022 (33 Months)
Duties and Responsibilities:
- Handle calls in different businesses like service, billing, retention, sales, and technical issues of the customer.
- Calling leads and convert them to sales. These roles allow me to practice multitasking and be able to handle pressure with speed and efficiency with emotional stability.
- Provide excellent service through good product knowledge and use positive language to address customers' concerns efficiently this comes with creative problem-solving, knowledge retention, and recall.
- Provide customer assurance and security with their data or personal information.
Office Staff
Industry:
Accounting / Audit / Tax
Employment Period:
June 2014 to August 2019 (62 Months)
Duties and Responsibilities:
- Help clients with business registration to Bureau of Internal Revenue(BIR) Set up meetings, payment collection, target possible clients, organize, save, and sort data or information of clients.
- Help generate or compute Monthly percentage returns of our clients based on their accumulated income through the system provided by the BIR.
Medical Staff
Industry:
Healthcare / Medical
Employment Period:
January 2024 to February 2025 (12 Months)
Duties and Responsibilities:
- Insurance Verification and administrative task
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business Administration
Graduation Date:
January 1, 2018
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Customer Service, Outbound Sales, Inbound Sales, Google Apps, Microsoft Office, Calendly, MailChimp, Asana,
INTERMEDIATE ★★
- Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15326394287
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: Intel i5
- Operating System: Windows 11
All-inclusive Rate: USD $7.61/hr
Marc
Candidate ID: 526268
ADVANCED
- Customer Service, Sales, Outbound Calling, Inbound Calls...
INTERMEDIATE
- Administrative Support, Google Calendar, Google Docs, Google Drive...
Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.57 per hour or $USD 743.12 per month
Full Time: $USD 7.61 per hour or $USD 1318.83 per month
Remote Staff Recruiter Comments
Position Held: Appointment Setter, Customer Service Representative, Marketing Professional
Work Experience:
Appointment Setter (2023–2024): Marc scheduled and confirmed appointments using tools such as Calendly, Gmail, and Google Voice. He maintained records and optimized scheduling processes through team collaboration.
Customer Service Representative (2022–2023): he provided customer service through phone and email, focusing on booking flights using Amadeus, logging issues in Salesforce, and ensuring customer satisfaction. He also handled inbound and outbound calls while maintaining a high monthly KPI performance.
Live Chat Support / Customer Service Representative (2021–2022): Marc handled customer queries through chat and email, booking flights using Saber and World Span while logging details in Salesforce.
Appointment Setter (2020–2021): Marc booked appointments for patients, handled vaccine bookings, and ensured KPIs were met.
Marketing Professional (2016–2018): Marc developed client relationships, explained vehicle features, and ensured sales quotas were met.
Skills:
Customer Service and Sales (Advanced)
Inbound and Outbound Calling (Advanced)
Appointment Setting (Advanced)
Administrative Support, Google Docs, Google Sheets (Intermediate)
Marc has extensive experience in both customer service and appointment setting, excelling in managing client communications through multiple channels (phone, email, chat). His strong background in outbound appointment setting, customer support, and sales roles makes him highly adaptable in environments that require excellent communication skills and relationship management. He consistently meets performance KPIs, which showcases his reliability and efficiency.
Strengths:
- Advanced skills in customer service and sales, including both inbound and outbound call management.
- Extensive experience with appointment setting and customer relationship management.
- Familiarity with tools like Salesforce, Calendly, Google Voice, and various CRM systems.
- Marc Louisse has a solid background in different fields such as sales and marketing, customer service, and the travel industry. To complement my professional experience, I have exceptional organizational skills and ability to prioritize tasks effectively. As a committed and motivated individual, I consistently strive to exceed expectations and deliver outstanding results.
- He was proficient in having these skills and tools:
- Appointment setting / Lead generation
- Data entry and administrative tasks
- Inbound and outbound calls
- Generating leads from multiple sources such as cold calling and email campaigns
- Management of the sales pipeline through the sales cycle
- Proficient in using Amadeus
- Proficient in oral and written communication
- Excellent Customer Service
- Can complete tasks before deadlines
- Experienced in a high-pressure working environment
- Microsoft Office
- Microsoft Teams
- Google Applications
- Google Calendar
- Google Drive
- Canva
- Zoom
- Skype
- Slack
- Amadeus
- Sabre
- Worldspan
- Genesis
- Avaya
- Adobe Acrobat
- Chat GPT
- He has been a Customer Service Representative for 4 years. Booking flights using Amadeus. Assisting customers by answering all their queries through inbound calls. Ensures that customers are satisfied with our service while also making sure that I hit my monthly target KPI.
- He's been a Marketing Professional for 1 year. Sells products by establishing contact and developing relationships with prospective clients while maintaining the relationship by providing information and guidance. Using my knowledge about vehicles to explain and demonstrate vehicle features in a professional and clear manner. Organized and coordinated schedules of the team to ensure we were able to meet obligations and quota.
- Marc Louisse can start ASAP and open for full time and part time roles.
Predictive Index Behavioral Profile - Altruist
Strongest Behaviors
Marc will most strongly express the following behaviors:
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Behavioral Summary
Marc is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marc gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers.
Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2022 to June 2023 (13 Months)
Duties and Responsibilities:
- Booking flights using Amadeus.
- Provided support through phone and email.
- Log every customer’s concern into Salesforce and document their details in every ticket/case.
- Provided good customer service by resolving customers’ issues on time and with a positive attitude.
- Ensures customers are satisfied with our service while ensuring I hit my monthly target KPI.
- Doing inbound calls to assist customers and outbound calls to coordinate with different departments
Live Chat Support / Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2021 to April 2022 (14 Months)
Duties and Responsibilities:
- Assisting customers by answering all their queries through chat and email using the Gnatta tool. Booking flights using Saber and World Span.
- Ensures customers are satisfied with our service while ensuring I hit my monthly target KPI.
- Log every customer’s concern into Salesforce and document their details in every ticket/case.
- Provided good customer service by resolving customers’ issues on time and with a positive attitude.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2018 to September 2019 (14 Months)
Duties and Responsibilities:
- Supports customers by providing helpful information, answering questions, and responding to complaints through phone and email.
- Provided customers with information about the product, services, and features.
- Ensures that customers are satisfied with the product, services, and features.
- Making sure that I hit my monthly target KPI.
Marketing Professional
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
February 2016 to April 2018 (25 Months)
Duties and Responsibilities:
- Sells products by establishing contact and developing relationships with prospective clients while maintaining the relationship by providing information and guidance
- Using my knowledge about vehicles to explain and demonstrate vehicle features in a professional and clear manner
- Organized and coordinated schedules of the team to ensure we were able to meet obligations and quota
Appointment Setter
Industry:
Construction / Building / Engineering
Employment Period:
June 2023 to August 2024 (13 Months)
Duties and Responsibilities:
- Schedule and confirm appointments with clients using Calendly, Gmail and Google Voice.
- Maintain accurate and up-to-date appointment records.
- Communicate effectively with clients and team members via Google Voice and Gmail.
- Follow up on appointment confirmations and rescheduling as needed.
- Collaborate with the team to optimize scheduling processes.
Appointment Setter
Industry:
Healthcare / Medical
Employment Period:
January 2020 to January 2021 (12 Months)
Duties and Responsibilities:
- Booking 40-50 appointments daily for patients and log their details using the company’s CRM.
- Doing inbound calls to assist patients and outbound calls to coordinate with different departments using Cisco Finesse.
- Started offering vaccines during early 2021 to existing and new patients.
- Ensures customers are satisfied with our service while ensuring I hit my monthly target KPI.
Project Manager / Virtual Assistant
Industry:
Healthcare / Medical
Employment Period:
September 2024 to January 2025 (4 Months)
Duties and Responsibilities:
- Supports customers by providing helpful information, answering questions, and responding to complaints through phone, chat, and email.
- Cold-calling previous leads, converting them into sales, and conducting email and SMS blasting for promotions and discounts.
- Entering or updating patient details like name, address, contact information, medical history, and insurance information into the pharmacy's system.
- Inputting prescription details, such as drug name, dosage, quantity, directions for use, and doctor information, into the pharmacy’s computer system or software.
- Communicated with patients regarding prescription status updates, including delivery notifications, delays, and changes to orders.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Engineering
Graduation Date:
February 1, 2024
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Customer Service, Sales, Outbound Calling, Inbound Calls, Outbound Appointment Setting, Microsoft Office, Chat Support, Salesforce CRM, Trello, Asana, Appointment Setting, Organizational Skills,
INTERMEDIATE ★★
- Administrative Support, Google Calendar, Google Docs, Google Drive, Google SheetsData EntryAmadeus CRSSabre GDSLead Generation
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15946986822
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: AMD Ryzen 3
- Operating System: Windows 11
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Okay, I Want to Try It. How Do I Get Started?
First, reflect on your business. Think about all the tasks that are crucial to your company’s growth, improvement, and innovation. Is it product or service development? A patented skill or process you want to make mainstream? Whatever it is, this is what you need to focus on. Everything else can potentially be outsourced.
Stuck? Read this and try applying the criteria within to finalize the list of tasks you want to outsource.
Secondly, clarify your expectations for your remote workers and communicate them. What daily tasks do they need to do? What sort of output do you expect from them? Will there be fixed deadlines for those results? These will help manage expectations for both parties, and will ensure a smoother working relationship.
Lastly, do your due diligence. Sure, there are lots of outsourcing websites out there and they’re teeming with hundreds, perhaps thousands of applicants. If you really want to minimise the risks of hiring the wrong person or worse, someone who might end up sabotaging your business or stealing your data, you may want to look into hiring via a remote work agency instead.
With Remote Staff, for instance, we’ve already got a rich pool of pre-screened and trained Filipino talent just waiting to work with you. We also take care of all the contracts (including NDA’s), government-mandated benefits, and payroll management, so you won’t have to. Best of all, we also provide each customer with a designated specialist to smooth over any concerns that may arise.
Basically, all you would have to do is choose the best talent for you and your company. Convenient, eh?
Give us a call today and get started.
Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.
