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• Rommel has hands-on experience supporting property managers for a client in the Australian property management sector.
• He is proficient in tools such as Property Tree, PropertyMe, Airtable, Inspection Manager, Maintenance Manager, and Invoice Genius.
• His tasks included lease documentation, rental invoicing, calendar management, compliance form storage, handling tenant communications, and generating weekly performance reports.
• He also has experience with both inbound and outbound communications, as well as escalations and troubleshooting.
• He is able to start immediately.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

• Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
• Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
• Works steadily at an even pace; most productive with fewer interruptions.
• A relatively private individual, it takes Rommel some extra time to connect to and trust new people. Serious and reserved.
• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
• Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.

Rommel is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results.

He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Marjorie has 6+ years of work experience supporting e-commerce platforms in the U.S., Australia, and the Philippines. She held long-term roles in online retail businesses, primarily performing product research and customer support for Amazon, eBay, and Walmart dropshipping operations:

• Product Research & Listing: Experienced in using tools like Keepa and AZInsight to evaluate product viability and profitability for different e-commerce platforms.
• Customer Support & Order Management: Regularly handled customer inquiries, returns, refunds, courier coordination, and issue resolution via email and phone.
• Industry Experience: Her work spans multiple industries within the e-commerce sector including telecommunications retail, online marketplaces, and business process outsourcing (BPO) support for telecom services.
• Demonstrated efficiency in handling end-to-end order fulfillment, product analysis, and customer retention through responsive support services.
• Contributed to store performance for an AU-based dropshipping company by managing order accuracy and client satisfaction from November 2021 to December 2023.

• Product Research Tools: Proficient with Keepa, AZInsight – used to determine profitability and demand forecasting.
• Customer Support Channels: Skilled in managing inquiries via email (Amazon, eBay) and voice support (AT&T, Sprint).
• Photo Editing Tools: Canva and Photoshop
• CRM/Order Processing: Familiar with Amazon Seller Central and eBay listing processes.
• Other Tools: Comfortable using Skype, WhatsApp, and internal messaging systems for remote coordination.
• Can start immediately and is open for both full-time and part-time roles

PI Behavioral Profile: Artisan

Strongest Behaviors:

• Highly precise and detail-oriented, with deep follow-through to ensure task completion meets quality standards.
• Steady and cautious, preferring well-established processes and minimizing risk.
• Operationally focused – excels in structured environments with clearly defined tasks and expectations.

Behavioral Summary:
Marjorie is thoughtful, disciplined, and serious in her approach to work. She is naturally introspective and thrives in environments that allow her to focus deeply on tasks, particularly those requiring accuracy and technical understanding. Her motivation comes from a desire to perform tasks thoroughly and correctly, leaning on her experience and careful planning to avoid errors. Reserved and accommodating in demeanor, she prefers clarity and stability, often relying on data and proven processes to guide her decisions.

Reylina brings over 12 years of professional experience in administrative support and inventory management, primarily within the trading industry. Throughout her tenure, she has advanced through progressively responsible roles—from Inventory Auditor to Consignment Admin/Supervisor, and eventually serving as Consignment/Operations Manager. In these roles, she gained extensive hands-on experience managing inventory audits, validating large volumes of data, resolving discrepancies, and preparing detailed reports for internal review.

Her most recent responsibilities included overseeing administrative workflows and ensuring the accuracy of data across multiple branches. She worked extensively with enterprise systems such as SAP and QuickBooks, where she managed the end-to-end process of downloading data from internal CRMs, validating it, and uploading it into SAP with precision and attention to detail. Beyond her technical duties, Reylina also supported customer service operations by responding promptly to client emails and phone inquiries, managing invoicing, and coordinating with internal teams to ensure timely resolution of requests.

Reylina’s educational foundation is equally commendable—she holds an Associate Degree in Health Science Education and was a consistent academic achiever, earning awards such as Dean’s Lister and a scholarship recipient. Her well-rounded experience and commitment to professional growth make her a strong fit for roles requiring accuracy, reliability, and administrative efficiency.

1. Career Highlights / Relevant Projects

• Oversaw day-to-day operations and directed the activities of inventory auditors across multiple consignment branches.Played a key role in improving audit accuracy and efficiency by developing and implementing departmental policies and standards.
• Experienced in high-volume data transactions—processing 100 to 150 uploads weekly—indicating a high level of task management and accuracy under pressure.
• Demonstrated strong time management skills, juggling multiple responsibilities simultaneously including QuickBooks entries, customer service, and data uploads.

2. Skill Proficiency + Tech / Software Proficiency

• Skill Proficiency: Proficient in data entry and management, audit reporting, and CRM navigation. Excellent written and verbal communication skills; responsive and professional in handling customer inquiries and internal correspondence.
• Tech / Software Proficiency: Strong command of Microsoft Office tools (20+ years experience), Google Workspace (Docs, Sheets), and familiarity with project management platforms such as Trello and Monday.com. Experienced with industry tools including SAP and QuickBooks; while not yet using NetSuite professionally, she has proactively studied it to expand her toolset.

She can start Immediately

Predictive Index Behavioral Profile: Scholar

Strongest behavior:

• Strongly formal and reflective; a cool, sometimes withdrawn person who’s often deep in thought. Very skeptical of new people, requires substantial “proof” to build trust in someone.
• Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
• Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.

Behavioral Summary:

• Reylina is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
• This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure

Reylina is an experienced operations and customer support professional whose career trajectory reflects her commitment to operational excellence, client relations, and team leadership within the construction materials and retail industries. 

• Over 12 years of relevant work experience primarily in construction materials and retail industries.
• Key areas of expertise includes
• Operations management and branch support
• Inventory and logistics coordination
• Customer service handling and telemarketing
• Team supervision and auditing management

Jars is a performance-driven operations leader with 5+ years of supervisory experience in the business process outsourcing (BPO) industry, particularly in content moderation for social media platforms. 

• Successfully led a team of 12-20 content moderators handling live stream content moderation, where accuracy in flagging community guideline violations was mission-critical
• Work scope includes coaching team members, monitoring KPI metrics like accuracy, AHT (average handling time), and completion rate, and regular client calibration meetings
• He also worked as a Sales Associate for a telecommunications account and Healthcare Virtual Assistant for a U.S.-based clinic, managing appointment setting, calendar scheduling, and prescription refills
• Jars can start immediately

Tools Used:

• Client-provided software for moderation and tracking
• Lark (internal communications)
• RingCentral (VOIP for outbound/inbound calls)
• Hubstaff and Slack (time tracking and team communication)

PI Behavioral Profile: Adapter

Strongest Behaviors:

• Careful, detail-oriented, and follows a plan to avoid errors
• Friendly, socially focused, and values teamwork and shared goals
• Operationally efficient, focused on timely and accurate results

Behavioral Summary:
Jars exhibits a flexible and moderate behavioral range, allowing him to adapt based on the situation. He values structure but can deviate from it when necessary to achieve task completion. Though task-focused, he communicates empathetically and prefers a collaborative team environment. He can operate well under pressure and is likely to thrive in environments where quality and consistency are key. While adaptable, he may favor predictability and relies on clearly defined expectations for success.

Amar brings over 14 years of extensive experience in the travel and hospitality industry, demonstrating exceptional customer service and leadership capabilities. Currently serving as the Assistant Center Manager at Teleperformance in the Philippines, she has a proven track record of driving team performance and enhancing operational efficiency.

Professional Experiences and Specialties:

• Leads and motivates advocates to meet client targets and metrics. Responsible for providing training, troubleshooting operational roadblocks, and conducting deep-dive analyses to improve service delivery and client satisfaction.
• Regularly prepares and presents weekly and monthly business reviews power point presentations, utilizing data analytics to provide insightful support and actionable intelligence on results.
•  Managed a team of agents handling bookings, reservations, changes, cancellations, and payment processing tailored to customer preferences.
•  Developed and implemented talent acquisition strategies to forecast staffing needs and enhance candidate experience during recruitment processes.

Key Skills and Competencies:

• Hard Skills: Strong background in customer service within the travel and hospitality sector.
• Soft Skills: Proficient in English, exceptional communicator, effective multitasker, adaptable to fast-paced environments, and a collaborative team player.
• Leadership and Management: Demonstrated leadership skills with training in Six Sigma Yellow Belt; adept at strategic planning, effective coaching, and facilitating meetings.

Certifications:

• Lean Six Sigma Yellow Belt
• Data Analytics
• Time Management
• Effective Coaching
• Strategic Planning
• 7 Effective Steps in Coaching
• Facilitating Effective Meetings

Tools Proficiency:

• Microsoft Suite (Excel, Word, PowerPoint, Teams, Outlook)
• Google Suite
• Slack
• Tableau
• NICE inContact

Amar is well-equipped with the skills to manage complex customer service operations and lead teams effectively in achieving business goals. Her comprehensive understanding of data analytics and process improvement underscores her capability to enhance operational outcomes in customer-centric industries.

She'll be available in 30 days notice.

Predictive Index Behavioral Profile - Specialist
 

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
• Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
• Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. Impatient with routines.

Amar is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Amar, who takes responsibilities very seriously.
With experience and/or training, Amar will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Amar is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
A modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside of their expertise, they’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, Amar will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, Amar will carefully plan the implementation to minimize problems and maximize results.
Social behavior is reserved and accommodating. Will express themself sincerely and factually and is, in general, rather cautious and conservative in their style. Being very sensitive to criticism, they'll always try to make sure that the work is done right.

• Lesly has been working for 8 years in different local companies in BPO, Real estate, and Advertising industries. She handled different positions such as Customer Support, Technical support, Appointment setter, Executive assistant, and Admin Assistant. She started her freelance career in 2020 and worked US clients. She supported the following task:
  • Technical issue support
  • Customer service
  • Ticketing 
  • Chat management 
  • Social media marketing
  • Administrative assistance
  • Basic graphic design 
  • Lead generation
  • Appointment setting
• She is all around VA. Recently she got her SEO and design course certifications.
• She is proficient in Salesforce, Hubspot, Ring central, Canva, Slack, Sabre, and Microsoft tools.
• Lesly is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• Kim has a bachelors degree in Hotel and Restaturant Management and have been working for almost 12 years now handling and performing roles such as Admin Assistant, Fulfillment Lead, Customer Support, Customer Support Lead, Programs Assistant, Virtual Assistant Recruitment Officer and  Reconciliations Officer under the industries of Financial Services, Recruitment Agency, Outsourcing, Education and Merchandising. She has catered to US and Australian Clients. 
• Her greatest achievement with her 12 years of professional experience was being able to work remotely since 2015, working and being exposed to global clients, and working in several industries, all of which helped her career development.
• She was exposed to the following tasks:
  • Order Management
  • Shopify Management
  • Customer Support
  • Invoicing 
  • Email Support
  • Chat Support
  • SMS Support
  • Inventory and Fulfillment
  • Data Entry
  • Scheduling
  • Quality Assurance
  • Handled 4 team members
  • Recruitment 
  • Reconciliation
  • Product Research 
  • Administrative Tasks
• She is proficient in using tools such as CRMs, Zendesk, Salesforce, ReAmaze, ShopifyTrello, Asana, Google Apps and Microsoft Office.
• She currently have a part-time job, working on a flexible schedule. She prefers morning or late afternoon shift and open to any full-time or part-time roles.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, KIMJEN is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. KIMJEN gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Andrea has been employed as an Executive Assistant and Customer service representative for nearly four years, specializing in the BPO, real estate, crypto trading, and e-commerce industries. She holds a diploma in Mechanical Engineering Technology. She has catered to clients based in the US, UK, and Canada providing support in tasks such as:
  • Email management
  • Appointment Setting
  • Customer Service
  • Research
  • Financial Management
  • Invoices
  • Bookeeping
  • Data management
  • Digital Marketing
  • Phone Support
  • Property Management
  • other admin tasks
• She is proficient with Asana, Zoho, Salesforce, HubSpot, Trello, AppFolio, Xero, wave, Square Up, QuickBooks, Go High Level, Google Workspace, and Microsoft 365.
• She can start immediately for any full-time job.
• Can consider any time zone.

• More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
• More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

• Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.

ANDREA JANE is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• Lemuel brings with him more than a decade of extensive experience in both the BPO and healthcare sectors. Throughout his career, he has assumed diverse roles such as Technical Support Representative, Virtual Assistant, Sales Representative, and Customer Service Representative. Within these capacities, he managed accounts spanning various industries, including telecom, medical insurance, and mobile applications. His primary focus has revolved around serving clients in the United States, the United Kingdom, and Australia. Notably, Lemuel's accomplishments include his role as a Subject Matter Expert, where he assisted agents by sharing his deep product knowledge. He is adept at performing the following tasks:

  • Troubleshoot mobile phones and provide mobile phone repair options
  • Help and provide support to general queries about the product
  • Arrangement of flight or hotel accommodation
  • Take over supervisory tasks and lead the team in process-related duties
  • Handles multiple Doctors and Practitioners
  • Support appointments via SMS/email/calls
  • Support online treatment classroom and meeting
  • Account management and payment-related query support
  • Educate customers about insurance policy
  • Handles Billing, refunds, and disputes

• He is proficient in using tools such as Agent CRM, AMR,  Gmail, Google Sheets, Google Calendar, Zendesk and Microsoft Office (Word and Excel).

• Lemuel is available to start immediately and is amenable to working any shift for any full-time or part-time position.

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors

• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Persistence; consistent pursuit of goals in a calm, methodical manner even when setbacks occur.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

Behavioral Summary

Lemuel is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer. With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Lemuel plans ahead, double-checks, and follows up carefully on decisions and actions.

• Managing contracts and agreements
• Prioritizing documentation procedures
• Creating reports
• Diagnose and resolve technical issues of multiple clients (software and internet connectivity issues)
• Upselling internet and cable services
• Assisting customers with billing inquiries

• Mojo Dialer 
• People Search
• Docu Sign
• MarketView
• BoonTown CRM
• MLS
• LinkedIn
• RingCentral dialer
• Outlook
• Gmail
• Google Sheets
• Canva

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Teaches and shares; generally interested in working collaboratively with others to help out.

• Sheena Marie has 10 years of working experience with the most recent as a Virtual Assistant for Airbnb reservations. She has a degree in Business Management majoring in Marketing. She was employed in the BPO where she handled various campaigns like dental. 
• She was involved with property management, customer service, email management, calendar management, data management, and case resolution. She was tasked with setting housekeeping reminders and cleaning quality control of the properties in her latest employment. As a supervisor, she managed the day-to-day operations within her team. She handled reservation Inquiries, cancellations, disputes, refunds, and rebooking requests.
• She was also a Lead Generation Specialist where she generated leads, did email blasting, cold calling, managing QuickBooks, and answering client calls, among others
• She used the following applications and tools:
  • Zendesk
  • QuickBooks
  • Shopify
  • Airbnb Platform
  • Google Document
  • Slack
  • Monday.com
  • Guesty
• She can start ASAP and is open to a full-time post on a day shift. 

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Sheena is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Sheena Marie has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. She prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she’ll expect that the process be followed consistently.

She will focus on the details of the work and will handle her with somewhat better than average accuracy. In work involving repeated contact with people, Sheena Marie will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

• Zel has been working for almost 4 years in the Healthcare, Security Services, Property Management/Real-estate, software, and information technology business, and Business Process Outsourcing handling telecommunications accounts. She handled and performed roles such as Account Executive, Back-Office Specialist, Technical Support, Virtual Assistant - Cold Caller, Procurement Sourcing Specialist, and Social Media Manager. She handled US, UK, US, Spanish, and Jewish Clients. Also, she has been working as a Virtual Assistant for 3 years.
• She was exposed to the following tasks:
  • Phone Support - Inbound and Outbound
  • Email Handling
  • Client Management
  • Calendar management
  • Data entry
  • Retention
  • Billing and collections
  • Customer Service 
  • Technical Support
  • Sales and Marketing
  • Administrative tasks
• She is proficient in using CRMs, Salesforce, MS Office, Sprout, Ringcentral, Aircall, Telegram, DocuSign, Whatsapp, Zoho, Whatsapp, Trello, and MS Dynamics
• She loves cooking, singing, and traveling. 
• She can start ASAP, is amendable working any shifts, and open is to any full-time or part-time role. 

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
• Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.

• Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
• Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.

LUZEL is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

LUZEL is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.

• Mae has a bachelor's degree in Accountancy. She has been working for almost 12 years in the Real-estate, Digital Marketing, and Business Process Outsourcing handling financial accounts where she handled and performed roles such as Financial Account Associate, Database Manager, Digital Marketing Virtual Assistant, Executive Assistant, and Real-Estate Virtual Assistant. She catered to Clients from Australia and US.
• She attended an online course for Xero Accounting.
• She worked as a Financial Account associate where she was task to do the following:
  • Customer Service
  • Phone Support
  • Process refunds
  • Resolved customer complaints via phone and verify account information.
  • Helped Clients with their Debit and Credit Card Accounts.
  • Assisted them with refunds and waiving fees.
  • Processed Credit Card Payment
  • Checked Credit Card Statements Pin and Card Activation
  • Assist clients with fraudulent transactions on their cards
• She has been working as a Virtual Assistant for almost 3 years and has a background doing the following tasks:
  • Basic Accounting
  • Accounts receivable management
  • Accounts payable management
  • Prepare financial reports and statements
  • Client and vendor management
  • Appointment setting
  • Email marketing
  • B2C and B2B marketing
  • Phone Support 
  • Cold calling
  • Contract Management
  • Copywriting
  • Social Media Marketing
  • Sales 
  • Product Research
  • Process Order
  • Creating contents
  • Qualifying leads
  • Administrative tasks
  • Assist in Transaction management
  • Property management
• She is proficient in using Salesforce, Chime, Sisu, Xero, Receipt Bank, A2x, Flodesk, ShopifyClickUp, MailChimp, Microsoft Office ( Outlook, Word, etc. ), Google Workspace, Active Campaign, Calendly, Canva, Zoom, Hubspot and Slack.
• She can start asap, is amendable working any shifts, and open to any full-time or part-time role.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

MAE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; MAE plans ahead, double checks, and follows up carefully on decisions and actions.

• Janna has been working for almost 7 years as Customer Service Representative, Administrative Assistant, Executive Assistant, and Retention Specialist within BPO, telecommunication, and, Real Estate industries where she honed her skills in:
  • Customer Handling
  • Email Management
  • Administrative Assistant Support
  • Property Management
  • Social Media Management
  • Basic Bookkeeping
  • Lead Generation
• She is proficient with Zendesk, Avaya, Citrix, Slack, Google Suite, Zoom, Hubspot, WhatsApp, Camtasia, Canva, Discord, Airtable Zoho, Microsoft Excel and has basic knowledge with Gorgias.
• She can start as soon as possible for a full-time position at any time zone.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jan Alexis will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Macky has been working for almost 9 years in the BPO, Educational Institution, Travel Agency and Virtual Assistance Industries where he supported the following tasks:
  • Virtual Assistant
  • B2B and B2C Marketing 
  • Phone Support
  • Customer Service
  • Billing Representative
  • Sales Representative
  • Recruitment Specialist 
  • Account Manager
  • Email and Chat Support 
  • Calendar Management
  • Date Entry 
  • Administrative Tasks
• He has an experience handling Telecommunications, Toll Company, E-commerce and healthcare accounts in the BPO Industry.
• When he was working in the BPO Company, He was promoted as mentor who is responsible training the new hires.
• He is proficient using Hubspot, Shopify, slack, skype, zoom, g-suite, MS office and Canva.
• He can start asap, amendable working any shifts and open to any part-time role only.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Modesto Macky is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Modesto Macky gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satis

• She has 12 years of work experience as a Virtual Assistant in Real the Estate, Non-Profits, and Advertising/Marketing industries.
• She has a degree in Bachelor of Science in Secondary Education
• She is proficient in performing the following task:
  • Calendar Management
  • Email Marketing
  • Lead Generation
  • Appointment Setting
  • File Management
  • Managing Rental Properties
  • Invoicing 
  • Telemarketing
• She has basic knowledge of SEO and processing Accounts Receivable and Payable 
• She is adept at using the t and applications like:
  • Trulia
  • Zillow
  • Slack
  • Microsoft Office 365
  • Google App
  • Adobe Acrobat
  • DocuSign
• As an Executive Assistant she has experience in doing the following tasks:
  • Overseeing email correspondence
  • Arranging significant meetings, whether virtual or face-to-face
  • Handling various appointments, both work-related and personal
  • Managing social media activities and communication
  • Compiling and maintaining digital files
  • Collecting information
  • Crafting presentations
  • Handling reservations and bookings of various types
  • Maintaining and refreshing contact databases
  • Coordinating and overseeing all scheduling and calendars, among other tasks.
•  She can start as soon as possible. For any full-time or part-time position

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary
Ailyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Ailyn will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ailyn is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Sofea has been working for 5 years. She has performed various roles in different companies where she supported the following tasks:
  • Email Management
  • Calendar Management
  • Social Media Management
  • Booking Appointment
  • Email Marketing
  • Data Entry 
  • Basic graphic design
• Since 2020 she started her freelance career and worked with UK clients as a Virtual Assistant. 
• She is proficient in Microsoft tools, Google Suite, and Canva, 
• She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

• Mariz has 13 years of relevant work experience. She was a Customer Service Representative and Virtual Assistant. 
• She has supported various administrative tasks such as:
  • order management
  • chat support
  • data entry
  • email management
  • social media management
  • travel arrangements
  • taking inbound calls
• She is proficient with Google Suite, Microsoft Office, Zendesk and Shopify.
• She can start immediately.

Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary
Mariz is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mariz, who takes responsibilities very seriously.

• Earl is an experienced Learning and Development Trainer working for over 10 years where he mainly handled senior-level roles in training and managing people regarding processes and monitored team performance. He also developed training modules,  conducted leadership training, and manage the operational performances of newly-hired employees. The roles he had handled included but were not limited to Senior Training Supervisor, Business Development Executive, Quality Assurance Team Leader, and Training &  QualitySpecialist. He already managed to work with the US and Australian clients. Earl is constantly seeking development opportunities and comfortable leading and working with a team.

• His expertise is in the following:

  • Training and Development

  • Technical Customer Support

  • Business Planning Presentation

  • Report and Training Needs Analysis

  • CSAT and NPS Surveys

  • Customer Relations 

• Adept in using the tools/applications like:

  • SalesForce CRM

  • SurveyMonkey

  • Google Suite

  • Google Spreadsheet

  • MS Presentation

  • MS Word

  • MS Excel

• He can start immediately.

Frederick brings with him over 15 years of comprehensive experience across the customer service, sales, and workforce management industries, with the last 5 years fully dedicated to remote work. His background demonstrates a consistent track record in both inbound and outbound communications, sales development, appointment setting, and client engagement within a variety of industries, including financial services, telecommunications, insurance, and property management.

Notably, Frederick has worked in environments requiring high call volumes, lead generation, and customer issue resolution. His experience with sales tools like Leads Gorilla and platforms like Zendesk further strengthen his technical capabilities in the virtual space. He is accustomed to making up to 50 outbound calls per day, emphasizing both efficiency and endurance in a remote setting.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.

Frederick is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

• Frederick has been working for over 14 years in BPO as a Sales/Customer Service Representative.  He had handled insurance, telecommunication, and real estate accounts. He managed US and Canadian clients for 9 years, while Australian clients for 5 years. Frederick has been responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. 

• His expertise is in the following:

• Appointment Setting

• Inbound and Outbound Sales

• Lead Generation

• B2B campaign

• Account Verification

• Workforce Analysis

• Property Management

• Customer Handling

• Business Analysis

• Customer Support

• Avi has been working for 15 years offshore and onshore as an Executive Assistant.  She supports the senior leadership team and provides services to  6 executives in a consultancy firm. Avi’s main responsibilities include managing calendars, making travel arrangements, preparing expense reports, and project management. She also handled US, UK, and Australian clients. Avi has been in this role for a long time and possesses qualities like being well-organized, great time management skills, and being able to act without guidance.

• Her expertise is in the following:

  • Calendar Management

  • Email Management

  • Call Handling

  • Project Management

  • Setting up meetings

  • Inquiry Handling

  • Internal and External Communication between staff and management

  • Travel and Events Arrangement

  • Time Sheet Management

  • Administrative Support

  • Gatekeeping

  • Documentation

• Adept in using the tools/applications like:

  • Microsoft Office (Word, Excel, and PowerPoint)

  • Microsoft Outlook

  • Office 365

  • MS Teams

  • SAP

  • Concur Expense

  • Canva Pro

  • Adobe Photoshop

• She can start immediately and she is amenable to working any shift for a part-time or full-time position.

Predictive Index Behavioral Profile - Strategist
https://www.predictiveindex.com/reference-profile/strategist/
 
Strongest Behaviors

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules, and results.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
• Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary

Avi is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.
Strongly technically oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self. Avi takes work and responsibilities very seriously and expects others to do the same.
 

• Tina has been working since 2016 and has handled roles such as real estate virtual assistant, Technical support representative and Customer support specialist within BPO and real estate industries.
• She honed her skills in:
  • Customer support
  • Email and chat support
  • Technical support
  • Data entry
  • Calendar management
  • Inbound calls 
  • Data entry 
  • Team management
• She has worked with a US client
• well versed with the following software tools:
  • Salesforce
  • Intercom
  • Callaction.com
  • Google suite
  • Trello
  •  Intercom
  • Salesforce
  • follow up boss
  • Canva
  • Animoto
  • Zillow  
• She can start immediately for Full time position.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ma. Cristina will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Clarrence has been working as an assistant/executive secretary for more than 5 years. With her exposure to administrative tasks, she has developed her organizational and coordination skills. She has been competent in supporting the following:
  • Data Entry
  • Document processing
  • Contract and agreement preparation
  • Calendar management
  • Email management
  • Appointment Setting
  • Customer service
  • Lead Generation
  • Cold Calling
• • Basic bookkeeping and record maintenance
  • Market research
  • Social media marketing
• She is proficient with the following tools:
  • MS Office (Word, Excel, Outlook, OneDrive)
  • Hubstaff
  • Xero
  • Time Doctor
  • Calendly for calendar and scheduling
  • ASANA for project management
• She can start immediately for any full-time or part-time position.

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

She is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.