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• Ryan is a seasoned professional in the business process outsourcing (BPO) industry, with over 16 years of experience across multiple domains including customer service, technical support, sales, and content moderation. His career spans reputable outsourcing firms serving clients in industries such as banking, telecommunications, healthcare, education, and media moderation.
• He is currently a Customer Service Representative at a shared services firm, supporting students and professors with online technical concerns and order processing via phone, chat, and email.
• Ryan is available immediately and is willing to do either full-time or part-time work.
• Predictive Index Behavioral Profile - Scholar
• Strongest Behaviors
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
• Behavior Summary
  • Ryan is reserved and will generally express himself in a factual, direct, and succinct manner. A conscientious person, his approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, he will produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.

Cindy has 2+ years of experience in backend operations, customer support, and sales administration, having worked with a Singapore-based education company that organizes international summits and seminars.

• Manages backend sales systems, creates daily/weekly/monthly reports, prepares commissions, and updates CRM records
• Created and maintained an end-to-end email automation process using ActiveCampaign, streamlining customer onboarding and ticketing processes for summit events
• Developed and managed AI chatbots deployed on client websites, enabling efficient pre-sale interactions and routing of customer inquiries
• Supported summit events hosting up to 7 international speakers over two-day schedules, ensuring all customer transactions and communications were supported via automation workflows
• Regularly coordinated with remote team members across Malaysia and South Africa to maintain consistent backend reporting and data delivery

Tools Proficiency:

• Automation & CRM Tools: ActiveCampaign, Bitrix CRM, Zapier 
• Chatbot Development: Railway
• Office Software: Google Workspace & Microsoft Excel
• Design Software: Canva

 

Work Availability / Schedule Specifics

• Available within 1 to 2 weeks after formal notice
• Setup Readiness: Has a dedicated laptop, fiber internet, headset, and access to a backup workstation hub in case of outages

PI Behavioral Profile: Operator

Strongest Behaviors:

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced
• Driven to protect the company against risk by thoroughly leveraging their background

Behavioral Summary:
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Cindy has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. In making decisions, they are careful, and will take the time required to follow the established process, examine different angles, and explore enough to ensure few, if any, surprises afterward.

Cindy has 2+ years of experience in backend operations, customer support, and sales administration, having worked with a Singapore-based education company that organizes international summits and seminars.

• Manages backend sales systems, creates daily/weekly/monthly reports, prepares commissions, and updates CRM records
• Created and maintained an end-to-end email automation process using ActiveCampaign, streamlining customer onboarding and ticketing processes for summit events
• Developed and managed AI chatbots deployed on client websites, enabling efficient pre-sale interactions and routing of customer inquiries
• Supported summit events hosting up to 7 international speakers over two-day schedules, ensuring all customer transactions and communications were supported via automation workflows
• Regularly coordinated with remote team members across Malaysia and South Africa to maintain consistent backend reporting and data delivery

Tools Proficiency:

• Automation & CRM Tools: ActiveCampaign, Bitrix CRM, Zapier 
• Chatbot Development: Railway
• Office Software: Google Workspace & Microsoft Excel
• Design Software: Canva

 

Work Availability / Schedule Specifics

• Available within 1 to 2 weeks after formal notice
• Setup Readiness: Has a dedicated laptop, fiber internet, headset, and access to a backup workstation hub in case of outages

PI Behavioral Profile: Operator

Strongest Behaviors:

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced
• Driven to protect the company against risk by thoroughly leveraging their background

Behavioral Summary:
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Cindy has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. In making decisions, they are careful, and will take the time required to follow the established process, examine different angles, and explore enough to ensure few, if any, surprises afterward.

Maya has 5 years of relevant work experience in the BPO industry, predominantly servicing international clients in the food delivery and car rental sectors. She is a dependable and meticulous professional with a strong foundation in customer service and sales support within the business process outsourcing (BPO) sector. 

• Team Leader POC (TLPOC) at a BPO company handling a food delivery account.
  • Successfully transitioned from an agent to a team leadership role within a year, demonstrating fast adaptability and growth.
  • Managed a team of 7 agents, ensuring performance standards and customer issue resolution.
• Sales Agent at a BPO company from 2021 to early 2024 handling vehicle rental and sales accounts for US, UK, and Canada markets.
  • She was responsible for both inbound and outbound client interactions, converting leads into rentals or purchases based on eligibility.
• Consistently achieved monthly sales quotas and annual performance metrics, qualifying for incentives tied to bell curve and equilibrium standards.
• Maya can start immediately

Skill Proficiency + Tech / Software Proficiency

• Salesforce, Zoho CRM, HubSpot CRM – CRM management and lead tracking
• Slack – Internal communications
• Calendly, Monday.com – Scheduling and task coordination
• Omni – Telephony platform used for inbound/outbound communication

PI Behavioral Profile: Artisan

Strongest Behaviors:

• Detail-oriented and precise; ensures tasks are completed according to high standards.
• Operationally focused; prefers clear execution plans over social interactions.
• Cautious and methodical; minimizes risk by following proven systems and evidence.

Behavioral Summary:

Maya is thoughtful, disciplined, and exceptionally attentive to detail. She thrives in structured environments where quality and compliance are prioritized. Known for her reserved but accommodating style, she is driven by a genuine concern for accuracy and effectiveness. She is most productive when working independently within her field of expertise and prefers methodical, well-planned approaches to new tasks or processes. Her natural focus and dedication make her particularly suited for roles that require persistence, high standards, and minimal supervision.

Maya has 5 years of relevant work experience in the BPO industry, predominantly servicing international clients in the food delivery and car rental sectors. She is a dependable and meticulous professional with a strong foundation in customer service and sales support within the business process outsourcing (BPO) sector. 

• Team Leader POC (TLPOC) at a BPO company handling a food delivery account.
  • Successfully transitioned from an agent to a team leadership role within a year, demonstrating fast adaptability and growth.
  • Managed a team of 7 agents, ensuring performance standards and customer issue resolution.
• Sales Agent at a BPO company from 2021 to early 2024 handling vehicle rental and sales accounts for US, UK, and Canada markets.
  • She was responsible for both inbound and outbound client interactions, converting leads into rentals or purchases based on eligibility.
• Consistently achieved monthly sales quotas and annual performance metrics, qualifying for incentives tied to bell curve and equilibrium standards.
• Maya can start immediately

Skill Proficiency + Tech / Software Proficiency

• Salesforce, Zoho CRM, HubSpot CRM – CRM management and lead tracking
• Slack – Internal communications
• Calendly, Monday.com – Scheduling and task coordination
• Omni – Telephony platform used for inbound/outbound communication

PI Behavioral Profile: Artisan

Strongest Behaviors:

• Detail-oriented and precise; ensures tasks are completed according to high standards.
• Operationally focused; prefers clear execution plans over social interactions.
• Cautious and methodical; minimizes risk by following proven systems and evidence.

Behavioral Summary:

Maya is thoughtful, disciplined, and exceptionally attentive to detail. She thrives in structured environments where quality and compliance are prioritized. Known for her reserved but accommodating style, she is driven by a genuine concern for accuracy and effectiveness. She is most productive when working independently within her field of expertise and prefers methodical, well-planned approaches to new tasks or processes. Her natural focus and dedication make her particularly suited for roles that require persistence, high standards, and minimal supervision.

Jacky has extensive experience in technical support and customer service, with a strong focus on handling high call volumes and managing escalations effectively. Her most relevant background includes supporting customers for telecom and internet service providers, specifically handling troubleshooting for issues related to phone and internet connectivity.

She has also worked in a virtual assistant capacity, which adds to her flexibility and organizational skills, and she is well-versed in remote work setups. She demonstrated familiarity with tracking tools such as Hubstaff and is comfortable using productivity monitoring software, aligning well with the client’s in-house systems.

Technical Proficiency and Experience:

• She has previously worked with Australian clients and is familiar with the culture and expectations in that market.
• Notably, she has handled accounts such as Telstra and Comcast, managing up to 80+ calls per day, indicating her ability to work in high-pressure environments.
• Proficient in using remote monitoring tools such as Hubstaff
• Experienced in customer support software used by telecom providers
• Familiar with remote communication platforms
• She is able to start immediately.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors

• Extremely informal, extraverted, and outgoing; gets familiar very soon after you meet. Communicates effusively, flexibly, and engagingly; draws others into the conversation.
• Almost exclusively focused on people, building relationships, and teamwork rather than technical matters. Uninhibited; very open and trusting in sharing thoughts and in asking personal questions.
• Not interested in the details; delegates them freely. Needs unstructured projects where flexibly working with people, and a focus on the goals rather than the plans, is necessary.
• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
• Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
• Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.

Behavioral Summary

Jacky is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

Jacky has extensive experience in technical support and customer service, with a strong focus on handling high call volumes and managing escalations effectively. Her most relevant background includes supporting customers for telecom and internet service providers, specifically handling troubleshooting for issues related to phone and internet connectivity.

She has also worked in a virtual assistant capacity, which adds to her flexibility and organizational skills, and she is well-versed in remote work setups. She demonstrated familiarity with tracking tools such as Hubstaff and is comfortable using productivity monitoring software, aligning well with the client’s in-house systems.

Technical Proficiency and Experience:

• She has previously worked with Australian clients and is familiar with the culture and expectations in that market.
• Notably, she has handled accounts such as Telstra and Comcast, managing up to 80+ calls per day, indicating her ability to work in high-pressure environments.
• Proficient in using remote monitoring tools such as Hubstaff
• Experienced in customer support software used by telecom providers
• Familiar with remote communication platforms
• She is able to start immediately.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors

• Extremely informal, extraverted, and outgoing; gets familiar very soon after you meet. Communicates effusively, flexibly, and engagingly; draws others into the conversation.
• Almost exclusively focused on people, building relationships, and teamwork rather than technical matters. Uninhibited; very open and trusting in sharing thoughts and in asking personal questions.
• Not interested in the details; delegates them freely. Needs unstructured projects where flexibly working with people, and a focus on the goals rather than the plans, is necessary.
• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
• Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
• Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.

Behavioral Summary

Jacky is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

Rommel is a highly experienced remote professional with a strong background in administrative support within the Australian real estate industry. He demonstrated a solid understanding of the end-to-end property management support process, having handled various responsibilities ranging from tenant application processing to document preparation, scheduling inspections, managing incoming inquiries, and supporting maintenance coordination. 

Work Experience & Industry Fit:

• Rommel has hands-on experience supporting property managers for a client in the Australian property management sector.
• He is proficient in tools such as Property Tree, PropertyMe, Airtable, Inspection Manager, Maintenance Manager, and Invoice Genius.
• His tasks included lease documentation, rental invoicing, calendar management, compliance form storage, handling tenant communications, and generating weekly performance reports.
• He also has experience with both inbound and outbound communications, as well as escalations and troubleshooting.
• He is able to start immediately.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

• Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
• Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
• Works steadily at an even pace; most productive with fewer interruptions.
• A relatively private individual, it takes Rommel some extra time to connect to and trust new people. Serious and reserved.
• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
• Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.

Behavioral Summary

Rommel is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results.

He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Greg is a seasoned technical support professional with extensive experience in the telecommunications and customer service industry. His background includes handling high-volume inbound technical support for internet, TV, and phone services, both locally and overseas. He demonstrated strong communication skills, a methodical troubleshooting approach, and a clear understanding of customer satisfaction metrics during the interview. He is equipped with his own desktop setup and is familiar with remote work arrangements under an independent contractor model.

Work Experience and Skills: 

• He has a solid background in technical support, primarily in the telco industry.
• He handled support for internet, TV, and phone services and is familiar with proprietary tools such as Einstein (Comcast) and Salesforce CRM (basic usage).
• He has experience resolving customer issues through guided step-by-step procedures, and he understands the value of patience, empathy, and escalation protocols.
• He handled 30-40 calls per shift and maintained excellent CSAT scores, with no negative feedback in his most recent roles.
• His past role in Dubai also included support for telecom billing issues, further expanding his support capabilities.
• He is confident that his background in telco troubleshooting will allow for a smooth transition into the smoke alarm support space.
• He has experience handling Australian customers and finds them generally easier to work with. 
• He is able to start immediately. 

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Greg is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner.

Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Greg presents himself as a seasoned technical support professional with extensive experience in telecommunications, particularly in resolving internet, TV, and phone service-related issues. His communication style is clear, empathetic, and customer-focused, reflecting a strong foundation in managing both routine inquiries and escalated customer concerns.

Relevant Experience:

• He has worked in technical support roles across multiple industries, including telecommunications and IT services.
• He most recently handled an account for a major U.S.-based telecom provider, assisting customers with complex connectivity issues.
• He is adept at high-volume environments, averaging 30–40 support calls per day, and demonstrates familiarity with both voice and system-based troubleshooting.
• He also brings international experience, having worked overseas in the Middle East with a tech services company, where he supported business clients, mainly around phone and billing issues.

Technical Skills & Tools:

• He is familiar with CRM systems such as Salesforce and various client-specific proprietary tools.
• He understands the value of structured troubleshooting processes, often guided by internal knowledge bases or tools like “Einstein,” which he used in a previous role.
• While he acknowledges that some CRMs were custom-built for specific line-of-business applications, he expresses strong confidence in his ability to learn new systems quickly.

Soft Skills & Communication:

• He shows excellent de-escalation skills, often allowing frustrated customers to express concerns before guiding them through solutions with patience and empathy.
• He emphasizes the use of layman’s terms to ensure non-technical customers fully understand the steps being taken, and he avoids jargon that may create confusion.
• His methodical and empathetic approach is supported by consistently high customer satisfaction (CSAT) ratings, with no recorded negative scores across previous roles.
• He is able to start immediately.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Greg has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Greg will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

Greg is a seasoned technical support professional with extensive experience in the telecommunications and customer service industry. His background includes handling high-volume inbound technical support for internet, TV, and phone services, both locally and overseas. He demonstrated strong communication skills, a methodical troubleshooting approach, and a clear understanding of customer satisfaction metrics during the interview. He is equipped with his own desktop setup and is familiar with remote work arrangements under an independent contractor model.

Work Experience and Skills: 

• He has a solid background in technical support, primarily in the telco industry.
• He handled support for internet, TV, and phone services and is familiar with proprietary tools such as Einstein (Comcast) and Salesforce CRM (basic usage).
• He has experience resolving customer issues through guided step-by-step procedures, and he understands the value of patience, empathy, and escalation protocols.
• He handled 30-40 calls per shift and maintained excellent CSAT scores, with no negative feedback in his most recent roles.
• His past role in Dubai also included support for telecom billing issues, further expanding his support capabilities.
• He is confident that his background in telco troubleshooting will allow for a smooth transition into the smoke alarm support space.
• He has experience handling Australian customers and finds them generally easier to work with. 
• He is able to start immediately. 

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Greg is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner.

Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Greg presents himself as a seasoned technical support professional with extensive experience in telecommunications, particularly in resolving internet, TV, and phone service-related issues. His communication style is clear, empathetic, and customer-focused, reflecting a strong foundation in managing both routine inquiries and escalated customer concerns.

Relevant Experience:

• He has worked in technical support roles across multiple industries, including telecommunications and IT services.
• He most recently handled an account for a major U.S.-based telecom provider, assisting customers with complex connectivity issues.
• He is adept at high-volume environments, averaging 30–40 support calls per day, and demonstrates familiarity with both voice and system-based troubleshooting.
• He also brings international experience, having worked overseas in the Middle East with a tech services company, where he supported business clients, mainly around phone and billing issues.

Technical Skills & Tools:

• He is familiar with CRM systems such as Salesforce and various client-specific proprietary tools.
• He understands the value of structured troubleshooting processes, often guided by internal knowledge bases or tools like “Einstein,” which he used in a previous role.
• While he acknowledges that some CRMs were custom-built for specific line-of-business applications, he expresses strong confidence in his ability to learn new systems quickly.

Soft Skills & Communication:

• He shows excellent de-escalation skills, often allowing frustrated customers to express concerns before guiding them through solutions with patience and empathy.
• He emphasizes the use of layman’s terms to ensure non-technical customers fully understand the steps being taken, and he avoids jargon that may create confusion.
• His methodical and empathetic approach is supported by consistently high customer satisfaction (CSAT) ratings, with no recorded negative scores across previous roles.
• He is able to start immediately.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Greg has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Greg will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

Diane is a highly motivated and dedicated professional with a background in Information Technology and extensive experience in the customer service industry. She holds a Bachelor of Science in Information Technology from the University of Rizal System and has also earned a National Certificate II in Computer Servicing from TESDA, demonstrating her technical proficiency.

• Throughout her career, Diane has worked as a Customer Service Representative in various organizations within the business process outsourcing (BPO) industry, specializing in customer relations, dispute resolution, and payment reconciliation.
• Her most recent role at a healthcare services BPO involved assisting hospitals with missing credits, reconciling duplicate payments, and processing credit memos.
• Prior to this, she developed expertise in handling escalated complaints, resolving billing issues, and ensuring customer satisfaction in other BPO environments.
• Her proactive approach to problem-solving, strong communication skills, and ability to handle complex customer concerns highlight her adaptability and efficiency in a fast-paced industry. 
• She is avaiable to start immediately.

Predictive Index Behavioral Profile - Controller

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary

Diane is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

Diane is a highly motivated and dedicated professional with a background in Information Technology and extensive experience in the customer service industry. She holds a Bachelor of Science in Information Technology from the University of Rizal System and has also earned a National Certificate II in Computer Servicing from TESDA, demonstrating her technical proficiency.

• Throughout her career, Diane has worked as a Customer Service Representative in various organizations within the business process outsourcing (BPO) industry, specializing in customer relations, dispute resolution, and payment reconciliation.
• Her most recent role at a healthcare services BPO involved assisting hospitals with missing credits, reconciling duplicate payments, and processing credit memos.
• Prior to this, she developed expertise in handling escalated complaints, resolving billing issues, and ensuring customer satisfaction in other BPO environments.
• Her proactive approach to problem-solving, strong communication skills, and ability to handle complex customer concerns highlight her adaptability and efficiency in a fast-paced industry. 
• She is avaiable to start immediately.

Predictive Index Behavioral Profile - Controller

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary

Diane is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

Jelina has over six years of experience in customer service, human resources, and business process outsourcing (BPO). Within these six years, she has spent three years specifically handling customer service roles in various industries, including telecommunications, finance, and waste management. She has experience managing inbound and outbound calls, email support, and chat inquiries.

Work Experience and Skills:

• In her previous role in the waste management industry, She was responsible for handling customer inquiries, managing bookings, and maintaining CRM systems. She worked with tools such as Intercom for chat, Microsoft Teams for calls, and BXB for email correspondence. She is familiar with handling customer concerns, rescheduling missed pickups, and ensuring client satisfaction.
• Customer Service Expertise: Strong background in managing customer inquiries, bookings, and issue resolution.
• Multi-Channel Support: Experience handling calls, emails, and chat support, ensuring efficient communication with customers.
• CRM & Tools Familiarity: Hands-on experience with Intercom, Microsoft Teams, and BXB, and open to learning new platforms like ServiceM8.
• Adaptability & Problem-Solving: Demonstrated ability to handle customer complaints effectively, turning negative experiences into positive outcomes.
• She is able to start immediately. 

Predictive Index Behavioral Profile - Stragetist

Strongest Behaviors

• Intense proactivity and aggressiveness in driving to reach goals. Actively and boldly challenges the world, business, and even the areas of others within the business.
• Strongly independent in putting forth their own ideas, which are innovative and original, and if implemented, will change the organization. Resourceful and forceful in overcoming obstacles, vigorously and directly attacks problems; fights back hard when challenged.
• Incredibly strong sense of urgency; this individual is in nearly constant motion, putting pressure on themself and others for immediate results. Unable to do routine work.
• Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.
• Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.

Behavioral Summary

Jelina is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Jelina takes work and responsibilities very seriously and expects others to do the same.

Jelina has over six years of experience in customer service, human resources, and business process outsourcing (BPO). Within these six years, she has spent three years specifically handling customer service roles in various industries, including telecommunications, finance, and waste management. She has experience managing inbound and outbound calls, email support, and chat inquiries.

Work Experience and Skills:

• In her previous role in the waste management industry, She was responsible for handling customer inquiries, managing bookings, and maintaining CRM systems. She worked with tools such as Intercom for chat, Microsoft Teams for calls, and BXB for email correspondence. She is familiar with handling customer concerns, rescheduling missed pickups, and ensuring client satisfaction.
• Customer Service Expertise: Strong background in managing customer inquiries, bookings, and issue resolution.
• Multi-Channel Support: Experience handling calls, emails, and chat support, ensuring efficient communication with customers.
• CRM & Tools Familiarity: Hands-on experience with Intercom, Microsoft Teams, and BXB, and open to learning new platforms like ServiceM8.
• Adaptability & Problem-Solving: Demonstrated ability to handle customer complaints effectively, turning negative experiences into positive outcomes.
• She is able to start immediately. 

Predictive Index Behavioral Profile - Stragetist

Strongest Behaviors

• Intense proactivity and aggressiveness in driving to reach goals. Actively and boldly challenges the world, business, and even the areas of others within the business.
• Strongly independent in putting forth their own ideas, which are innovative and original, and if implemented, will change the organization. Resourceful and forceful in overcoming obstacles, vigorously and directly attacks problems; fights back hard when challenged.
• Incredibly strong sense of urgency; this individual is in nearly constant motion, putting pressure on themself and others for immediate results. Unable to do routine work.
• Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.
• Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.

Behavioral Summary

Jelina is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Jelina takes work and responsibilities very seriously and expects others to do the same.

Cherie demonstrated a strong background in technical support and customer service, with over a decade of experience across both electronics and financial services industries.

• Her early career focused on providing technical support for consumer electronics such as cameras, camcorders, and CRT televisions, where she handled device troubleshooting, warranty verification, and customer education.
• For the past 10 years, she worked within a financial institution where her customer service and support experience was further refined, although in a less technical scope.
• Additionally, she held part-time roles in virtual assistance and lead generation, showing flexibility and the ability to adapt to varied support functions.
• She emphasized the importance of empathy, de-escalation, and simplifying technical explanations to ensure clarity for non-technical users.
• Her responses highlighted practical troubleshooting strategies, active listening, and customer reassurance—skills highly relevant to the technical support representative role.
• She is able to start immediately.

Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Cherie is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.

Cherie demonstrated a strong background in technical support and customer service, with over a decade of experience across both electronics and financial services industries.

• Her early career focused on providing technical support for consumer electronics such as cameras, camcorders, and CRT televisions, where she handled device troubleshooting, warranty verification, and customer education.
• For the past 10 years, she worked within a financial institution where her customer service and support experience was further refined, although in a less technical scope.
• Additionally, she held part-time roles in virtual assistance and lead generation, showing flexibility and the ability to adapt to varied support functions.
• She emphasized the importance of empathy, de-escalation, and simplifying technical explanations to ensure clarity for non-technical users.
• Her responses highlighted practical troubleshooting strategies, active listening, and customer reassurance—skills highly relevant to the technical support representative role.
• She is able to start immediately.

Predictive Index Behavioral Profile - Analyzer

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Cherie is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.

Document Management
Organized & Detail-Oriented: Reina’s role as Project & Admin Support at Just Projects Philippines, Inc. involved managing training materials and documentation logistics, showcasing her document handling and organizational skills.

Administrative Support Experience
At Old.St Labs, she provided administrative support and managed dashboards like ClickUp, Clockify, and Xero, indicating her comfort with structured, digital workflows.

Communication Skills
Her background includes managing internal and external communications in HR and executive roles essential for crafting client-facing document instructions and follow-ups.

Application Preparation
Accuracy & Thoroughness: Her roles consistently involved attention to detail particularly in preparing HR documentation, conducting interviews, and managing feedback and reporting systems at Convergys Services Philippines Corp. and AWANA.

Process Ownership
At Old.St Labs, she was responsible for defining hiring needs and recruitment planning involving meticulous preparation of application forms and related materials.

General Administrative Support
Versatile Admin Experience: Across multiple positions, Reina performed a wide range of administrative functions, from executive calendar management and recruitment to event organizing and logistics coordination.

Digital Savviness 
Familiarity with tools like ClickUp, Clockify, Xero, and possibly Microsoft Office (inferred from her HR/admin roles) aligns with the JD’s emphasis on digital competency.

Ad Hoc Tasks
Her assistance with business operations and event organization proves she’s comfortable handling unexpected or additional tasks including support for digital marketing.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Overall Recommendation:
Reina is a highly adaptable and seasoned administrative professional with over 7 years of experience in executive assistance, HR, and operational support. Her proven ability to manage documents, coordinate projects, communicate with stakeholders, and support distributed teams all while using modern project management tools makes her a strong match for this role.
 

Reina presents herself as a well-rounded professional with a strong foundation in customer service and extensive experience in human resources. While she spent the last 10 years in HR and talent acquisition, she also brings nearly four years of direct experience in customer service—handling both inbound and outbound calls, as well as email support. Her background in communication-heavy roles enables her to transition effectively into a customer-facing VA position.

Relevant Experience:

• She previously worked in the BPO industry, notably handling a financial account (PayPal) where she supported customer concerns and engaged in upselling activities.
• She demonstrated familiarity with high-volume customer interaction, managing up to 60–80 calls per day.
• She also cited experience dealing with UK-based clients, showcasing her ability to handle international accounts and more complex client-facing interactions.
• Despite her long-term HR background, Reina displayed a strong interest in returning to a customer service role, noting her enjoyment in engaging with people and delivering resolutions.
• She is familiar with email management, multitasking across platforms, and has previously dealt with service recovery situations, providing examples of de-escalating concerns and converting cancellations into retained users.
• Her proactive approach—such as suggesting outbound calls and promotional offers for non-responsive leads—aligns well with the nature of the client’s needs in managing bookings and customer queries in a timely manner.
• She is able to start immediately.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Reina is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Reina Leonor, who takes responsibilities very seriously.

Document Management
Organized & Detail-Oriented: Reina’s role as Project & Admin Support at Just Projects Philippines, Inc. involved managing training materials and documentation logistics, showcasing her document handling and organizational skills.

Administrative Support Experience
At Old.St Labs, she provided administrative support and managed dashboards like ClickUp, Clockify, and Xero, indicating her comfort with structured, digital workflows.

Communication Skills
Her background includes managing internal and external communications in HR and executive roles essential for crafting client-facing document instructions and follow-ups.

Application Preparation
Accuracy & Thoroughness: Her roles consistently involved attention to detail particularly in preparing HR documentation, conducting interviews, and managing feedback and reporting systems at Convergys Services Philippines Corp. and AWANA.

Process Ownership
At Old.St Labs, she was responsible for defining hiring needs and recruitment planning involving meticulous preparation of application forms and related materials.

General Administrative Support
Versatile Admin Experience: Across multiple positions, Reina performed a wide range of administrative functions, from executive calendar management and recruitment to event organizing and logistics coordination.

Digital Savviness 
Familiarity with tools like ClickUp, Clockify, Xero, and possibly Microsoft Office (inferred from her HR/admin roles) aligns with the JD’s emphasis on digital competency.

Ad Hoc Tasks
Her assistance with business operations and event organization proves she’s comfortable handling unexpected or additional tasks including support for digital marketing.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Overall Recommendation:
Reina is a highly adaptable and seasoned administrative professional with over 7 years of experience in executive assistance, HR, and operational support. Her proven ability to manage documents, coordinate projects, communicate with stakeholders, and support distributed teams all while using modern project management tools makes her a strong match for this role.
 

Reina presents herself as a well-rounded professional with a strong foundation in customer service and extensive experience in human resources. While she spent the last 10 years in HR and talent acquisition, she also brings nearly four years of direct experience in customer service—handling both inbound and outbound calls, as well as email support. Her background in communication-heavy roles enables her to transition effectively into a customer-facing VA position.

Relevant Experience:

• She previously worked in the BPO industry, notably handling a financial account (PayPal) where she supported customer concerns and engaged in upselling activities.
• She demonstrated familiarity with high-volume customer interaction, managing up to 60–80 calls per day.
• She also cited experience dealing with UK-based clients, showcasing her ability to handle international accounts and more complex client-facing interactions.
• Despite her long-term HR background, Reina displayed a strong interest in returning to a customer service role, noting her enjoyment in engaging with people and delivering resolutions.
• She is familiar with email management, multitasking across platforms, and has previously dealt with service recovery situations, providing examples of de-escalating concerns and converting cancellations into retained users.
• Her proactive approach—such as suggesting outbound calls and promotional offers for non-responsive leads—aligns well with the nature of the client’s needs in managing bookings and customer queries in a timely manner.
• She is able to start immediately.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Reina is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Reina Leonor, who takes responsibilities very seriously.

Erra demonstrates strong alignment with the requirements of the virtual assistant position focused on customer service and bookings. With prior experience managing Australian accounts, handling bookings, and providing customer support through multiple communication channels, she possesses relevant skills and familiarity with similar roles. Her proactive responses during the interview indicate a clear understanding of customer service processes, effective communication, and a willingness to adapt to new tools and systems.

Relevant Experience:

• Customer Service Expertise: She has substantial experience in customer service, specifically for Australian clients, where she managed bookings, handled changes or cancellations, and ensured that customer expectations were met. She emphasizes attentiveness and professionalism in resolving inquiries and objections.
• Booking Management: In her previous roles, she managed high volumes of bookings, including tasks such as appointment setting, rescheduling, and cancellations. She also showcased experience upselling packages by clearly communicating value to customers.
• Communication Channels: She has experience working across multiple communication platforms, including inbound and outbound calls, emails, and chat. She effectively handled simultaneous inquiries, such as managing four to five chat conversations at a time.
• Technology Proficiency: While she is not familiar with the specific booking tool "ServiceMate," she has experience using Salesforce and similar web-based booking platforms, demonstrating her ability to quickly adapt to new systems.

Predictive Index Behavioral Profile - Controller

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary

Erra is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

Erra demonstrates strong alignment with the requirements of the virtual assistant position focused on customer service and bookings. With prior experience managing Australian accounts, handling bookings, and providing customer support through multiple communication channels, she possesses relevant skills and familiarity with similar roles. Her proactive responses during the interview indicate a clear understanding of customer service processes, effective communication, and a willingness to adapt to new tools and systems.

Relevant Experience:

• Customer Service Expertise: She has substantial experience in customer service, specifically for Australian clients, where she managed bookings, handled changes or cancellations, and ensured that customer expectations were met. She emphasizes attentiveness and professionalism in resolving inquiries and objections.
• Booking Management: In her previous roles, she managed high volumes of bookings, including tasks such as appointment setting, rescheduling, and cancellations. She also showcased experience upselling packages by clearly communicating value to customers.
• Communication Channels: She has experience working across multiple communication platforms, including inbound and outbound calls, emails, and chat. She effectively handled simultaneous inquiries, such as managing four to five chat conversations at a time.
• Technology Proficiency: While she is not familiar with the specific booking tool "ServiceMate," she has experience using Salesforce and similar web-based booking platforms, demonstrating her ability to quickly adapt to new systems.

Predictive Index Behavioral Profile - Controller

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary

Erra is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

EVALUATION COMMENT

The candidate is a seasoned professional with over 15 years of experience in customer service and 5 years of remote work expertise. Her recent role as a Customer Success Manager for a Sweden-based software company highlights her strong skills in client management, process improvement, and administrative tasks. She is highly proficient in tools like JIRA, Confluence, Notion, Strapi, and Sendgrid, demonstrating her technical aptitude and adaptability. With a reliable remote work setup and a proven track record of efficiency, she is well-equipped for roles requiring organization, technical proficiency, and customer-centric focus.

Predictive Index:  Guardian

Strongest Behavior

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes.
• Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people. Detail-oriented and precise; follow-through is deep and literal to ensure tasks are completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that the execution plan is unhurried and deliberate, stable, and will do things using the established process; finds it difficult to change these systems.
• Dependable, consistent, and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others.
• A focused, uncritical listener who won’t “rock the boat.” Methodical, steady, and even-paced; loses productivity when interrupted.

Summary:

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. Glayza will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to work of a repetitive nature. Believes in having, and following, well-defined processes and procedures

EVALUATION COMMENT

The candidate is a seasoned professional with over 15 years of experience in customer service and 5 years of remote work expertise. Her recent role as a Customer Success Manager for a Sweden-based software company highlights her strong skills in client management, process improvement, and administrative tasks. She is highly proficient in tools like JIRA, Confluence, Notion, Strapi, and Sendgrid, demonstrating her technical aptitude and adaptability. With a reliable remote work setup and a proven track record of efficiency, she is well-equipped for roles requiring organization, technical proficiency, and customer-centric focus.

Predictive Index:  Guardian

Strongest Behavior

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes.
• Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people. Detail-oriented and precise; follow-through is deep and literal to ensure tasks are completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that the execution plan is unhurried and deliberate, stable, and will do things using the established process; finds it difficult to change these systems.
• Dependable, consistent, and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others.
• A focused, uncritical listener who won’t “rock the boat.” Methodical, steady, and even-paced; loses productivity when interrupted.

Summary:

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. Glayza will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to work of a repetitive nature. Believes in having, and following, well-defined processes and procedures

Marjorie has 6+ years of work experience supporting e-commerce platforms in the U.S., Australia, and the Philippines. She held long-term roles in online retail businesses, primarily performing product research and customer support for Amazon, eBay, and Walmart dropshipping operations:

• Product Research & Listing: Experienced in using tools like Keepa and AZInsight to evaluate product viability and profitability for different e-commerce platforms.
• Customer Support & Order Management: Regularly handled customer inquiries, returns, refunds, courier coordination, and issue resolution via email and phone.
• Industry Experience: Her work spans multiple industries within the e-commerce sector including telecommunications retail, online marketplaces, and business process outsourcing (BPO) support for telecom services.
• Demonstrated efficiency in handling end-to-end order fulfillment, product analysis, and customer retention through responsive support services.
• Contributed to store performance for an AU-based dropshipping company by managing order accuracy and client satisfaction from November 2021 to December 2023.

Skill & Tech Proficiency

• Product Research Tools: Proficient with Keepa, AZInsight – used to determine profitability and demand forecasting.
• Customer Support Channels: Skilled in managing inquiries via email (Amazon, eBay) and voice support (AT&T, Sprint).
• Photo Editing Tools: Canva and Photoshop
• CRM/Order Processing: Familiar with Amazon Seller Central and eBay listing processes.
• Other Tools: Comfortable using Skype, WhatsApp, and internal messaging systems for remote coordination.
• Can start immediately and is open for both full-time and part-time roles

PI Behavioral Profile: Artisan

Strongest Behaviors:

• Highly precise and detail-oriented, with deep follow-through to ensure task completion meets quality standards.
• Steady and cautious, preferring well-established processes and minimizing risk.
• Operationally focused – excels in structured environments with clearly defined tasks and expectations.

Behavioral Summary:
Marjorie is thoughtful, disciplined, and serious in her approach to work. She is naturally introspective and thrives in environments that allow her to focus deeply on tasks, particularly those requiring accuracy and technical understanding. Her motivation comes from a desire to perform tasks thoroughly and correctly, leaning on her experience and careful planning to avoid errors. Reserved and accommodating in demeanor, she prefers clarity and stability, often relying on data and proven processes to guide her decisions.

Marjorie has 6+ years of work experience supporting e-commerce platforms in the U.S., Australia, and the Philippines. She held long-term roles in online retail businesses, primarily performing product research and customer support for Amazon, eBay, and Walmart dropshipping operations:

• Product Research & Listing: Experienced in using tools like Keepa and AZInsight to evaluate product viability and profitability for different e-commerce platforms.
• Customer Support & Order Management: Regularly handled customer inquiries, returns, refunds, courier coordination, and issue resolution via email and phone.
• Industry Experience: Her work spans multiple industries within the e-commerce sector including telecommunications retail, online marketplaces, and business process outsourcing (BPO) support for telecom services.
• Demonstrated efficiency in handling end-to-end order fulfillment, product analysis, and customer retention through responsive support services.
• Contributed to store performance for an AU-based dropshipping company by managing order accuracy and client satisfaction from November 2021 to December 2023.

Skill & Tech Proficiency

• Product Research Tools: Proficient with Keepa, AZInsight – used to determine profitability and demand forecasting.
• Customer Support Channels: Skilled in managing inquiries via email (Amazon, eBay) and voice support (AT&T, Sprint).
• Photo Editing Tools: Canva and Photoshop
• CRM/Order Processing: Familiar with Amazon Seller Central and eBay listing processes.
• Other Tools: Comfortable using Skype, WhatsApp, and internal messaging systems for remote coordination.
• Can start immediately and is open for both full-time and part-time roles

PI Behavioral Profile: Artisan

Strongest Behaviors:

• Highly precise and detail-oriented, with deep follow-through to ensure task completion meets quality standards.
• Steady and cautious, preferring well-established processes and minimizing risk.
• Operationally focused – excels in structured environments with clearly defined tasks and expectations.

Behavioral Summary:
Marjorie is thoughtful, disciplined, and serious in her approach to work. She is naturally introspective and thrives in environments that allow her to focus deeply on tasks, particularly those requiring accuracy and technical understanding. Her motivation comes from a desire to perform tasks thoroughly and correctly, leaning on her experience and careful planning to avoid errors. Reserved and accommodating in demeanor, she prefers clarity and stability, often relying on data and proven processes to guide her decisions.

Reggiena brings 14 years of extensive experience in the customer service industry, with a strong background in call center operations, customer interaction, and administrative support. She has handled roles that required her to manage inbound and outbound calls, email support, live chat, and customer bookings. Her experience aligns closely with the role requirements, particularly in converting inquiries into bookings and managing customer schedules effectively.

Job-Specific Competencies:

• Customer Service Expertise:
  She has consistently demonstrated excellent customer service skills across various industries, including automotive and RV rental services. She effectively handles inquiries, resolves concerns, and delivers resolutions with professionalism, even in challenging situations such as denied claims or difficult customer interactions.

• Bookings and Scheduling:
  She has solid experience managing bookings, ensuring high conversion rates, and avoiding schedule conflicts. She is adept at offering alternative scheduling options and leveraging tools to block unavailable time slots, which minimizes errors and enhances customer satisfaction.

• Objection Handling and Upselling:
  She has experience addressing customer hesitations, such as pricing concerns, by clearly outlining service benefits. In her previous roles, she was also empowered to offer promotional credits to encourage bookings, showing her capability to retain customers through effective persuasion and problem-solving.

• Tool Familiarity:
  She proficiency in CRMs and productivity tools, along with her familiarity with time-tracking software, ensures a smooth transition to this role. She is also comfortable using monitoring tools, as her past roles required similar systems to track productivity and manage timekeeping.

Key tools and systems she is proficient with include:

• CRMs: HubSpot, Oracle, ZenDesk
• Productivity Tools: Google Workspace, Microsoft Office Suite (Word, Excel, PowerPoint)
• Design Tools: Adobe, Canva

Predictive Index Behavioral Profile - Adapter

Strongest Behaviors

• Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
• Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
• Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
• Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
• Fluent, enthusiastic, and comparatively frequent in communication; a motivator who pays attention to others’ points of view.
• Collaborative; works with and through others. Focused on team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

Reggiena is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.

Upon completing a task, they will exhibit a higher degree of sociability, yet when facing an impending challenge, they are more likely to exhibit a reserved and serious persona. Working under pressure is usually not a problem, yet they generally prefer a degree of predictability.