Blog
Feb 16
A Quick Primer on Social Safety Nets in the Philippines

A Quick Primer on Social Safety Nets in the Philippines (And What They Mean for Your Remote Staff Here)

DISCLAIMER: All views and opinions expressed in this article are those of the author and do not necessarily reflect the views and policies of Remote Staff. Readers are also advised to carry out their own research on the following matters prior to making any decisions pertaining to the same.

I’ll be honest. This was one of the toughest articles for me to write. Apart from the fact that it’s heavy on the research, my personal experiences processing government-mandated benefits for staff that I’ve handled in the past haven’t been very pleasant.

That said, I will try my best to be as objective as possible from here on out.

The subject of social safety nets is always tricky. Also, strong and robust social safety nets are typically indicative of a developed country. Thus, the opposite is also true for developing countries, which often struggle with proper implementation due to factors like corruption and red tape.

Prior to writing this article, I had a conversation with my boss and a colleague. The former is based in Australia while the latter spent a few years studying there, and their experiences blew my mind. One mentioned that she received a sizable amount of cash in her bank account after giving birth to her first child. The other recalled how he had Aborigine roommates who received a regular and livable subsidy from the government.

And apparently, neither of those things are particularly extraordinary. In fact, they’re routine occurrences Down Under.

As you can imagine, it’s quite a different story in the Philippines. Here, we have three primary programs that serve as social safety nets. Let’s take a quick look.

SSS: Social Security System Fund

SSS - This government-mandated insurance program derives its funds from two sources

Just about every Filipino that works in the private sector contributes to this fund for their retirement benefits. Government workers, on the other hand, are covered by the Government Service Insurance System or GSIS.

This government-mandated insurance program derives its funds from two sources. One is member contributions, which covers all private sector employees. The other is from investments. Leftover funds (those that aren’t required for benefit disbursements) go to a Reserve Fund. This is supposed to cover future liabilities for SSS benefit payments.

Monthly contributions are based on compensation. Currently, the SSS contribution rate is 11% of the monthly salary credit not exceeding Php16,000. This is further split between the employee and employer at 3.63% and 7.37%, respectively. It’s the same for self-employed members who remit voluntary contributions, except that they cover the entire 11%

Meanwhile, non-working spouses base their contributions on 50% of their working spouse’s salary. However, the resulting amount should not be lower than Php1,000.

The SSS uses three formulas to calculate a retiree’s monthly pension, with the latter entitled to the highest value from any of the three computations. However, members can only avail of lifetime pension support if they have contributed regularly for at least 120 months or ten (10) years. Otherwise, they can only claim a lump sum amount equivalent to their total contributions, as well as some interest.

SSS members can also avail of other benefits like loans and maternity or miscarriage payments. As with pensions, these are computed based on their declared monthly salaries and existing contributions.

Philhealth: National Health Insurance Program

Philhealth - employers in the private sector are mandated to provide Philhealth benefits for their employees

Established in 1995, the National Health Insurance Program or Philhealth is meant to provide Filipinos with quality and affordable health insurance coverage. Its system of funds includes supplementary health insurance packages alongside the basic minimum packages.

As with SSS, employers in the private sector are mandated to provide Philhealth benefits for their employees. Usually, the monthly contributions are equally split between the employers and employees.

Self-employed workers, in contrast, provide voluntary contributions.

Philhealth members may also declare qualifying relatives as their dependents. These include legitimate non-working spouses, children below the age of 21, and parents who are 60 and older.

Some of the primary benefits include treatment coverage at accredited health care institutions. Generally, this comprises the attending physician’s professional fees, hospital charges, consultations, and certain diagnostic exams. Some outpatient procedures as well as radiotherapy, hemodialysis, and blood transfusions may also fall under Philhealth benefits, depending on where the patient avails of them.

Maternity benefits also apply to regular contributors, but there are certain limitations. Expectant mothers who’ve had a history of miscarriages or stillbirths, for instance, might have trouble claiming these benefits.

Lastly, Philhealth’s primary care benefits can sometimes cover medications for certain infections like UTI.

PAG-IBIG Fund: Home Development Mutual Fund

PAG-IBIG Fund - a government-owned and controlled corporation

 

If SSS covers contributions for retirement and Philhealth does the same for healthcare, then PAG-IBIG is all about affordable housing.

The Home Development Mutual Fund (HDMF) or PAG-IBIG is a government-owned and controlled corporation under the Housing and Urban Development Coordinating Council. Primarily, this fund enables its members to take out affordable loans for purchasing residential properties.

However, members may only avail of these loans for houses, condominiums, or townhouses that don’t exceed 1,000 square meters. On the other hand, members can use a PAG-IBIG loan to refinance their current house or to help pay for necessary renovations.

As of this writing, members can obtain maximum financing of Php6,000,000 with up to 30 years for repayment. The actual loan granted would also depend on the member’s need, capacity to pay, and the loan-to-appraisal value ratio.

If you are employed by a business in the private sector, your employer is required by law to cover half of your PAG-IBIG contributions. Like SSS and Philhealth contributions, this is automatically deducted from your monthly salary. Self-employed workers like freelancers can make voluntary contributions, but they have to cover the entire amount themselves.

Candidates:

580

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $12.09/hr

Vince

Candidate ID: 441643


ADVANCED

    PHP, WordPress Development, Laravel, MySQL...

INTERMEDIATE

    SEO, Video Editing, Hardware Troubleshooting, Network Administration...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 12.09 per hour or $USD 1047.73 per month

Remote Staff Recruiter Comments

  • Vince has been a web developer for around 7 years working for local and offshore clients within NGO, IT & Construction industries.
  • He was able to cater clients based in Australia, Korea, and US 
  • He developed a lot of websites already such as for events, online learning management systems, automotive, real estate and more
  • He has also experience working with eCommerce websites using themeco
  • Skilled in using these tools/technologies:
    • WordPress
    • WooCommerce
    • PHP
    • CodeIgniter
    • Laravel
    • MySQL
    • HTML, CSS, Javascript
    • Bootstrap
    • ACF (Advance Custom Fit)
    • Asana 
    • ClickUp
  • For website builders, he is adept at using Elementor and WP Bakery.
  • He can customize themes and plugins as well.
  • He has also done a staging website to perform testing and to ensure that the website will run smoothly when placed in the live environment 
  • He is a highly capable WordPress Developer with solid full-stack experience, including PHP, MySQL, SEO, and modern page builders.
  • He also communicates with clients in terms of gathering requirements and doing progress reports 
  • He has also worked asa  Project Manager, where he oversees the workload allocation 
  • He has strong SEO background including on-page SEO, technical SEO, Google Analytics/Search Console, Google Tag Manager.SEO performance tasks done in Practice Edge, Fox and Lee, and Arash Law.
  • Has basic experience in graphics design, social media management, and network administration
  • He is available to start immediately for part-time position

    Predictive Index Behavioral Profile - Controller

    Controller - The Predictive Index

    Strongest Behavior

    • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
    • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
    • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.

    Behavioral Summary

    Vince is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

    • Vince has been a web developer for around 5 years working for local and offshore clients within NGO, IT & Construction industries.
    • He was able to cater clients based in Australia, Korea, and US 
    • He developed a lot of websites already such as for events, online learning management systems, automotive, real estate and more
    • He has also experience working with eCommerce websites using themeco
    • Skilled in using these tools/technologies:
      • WordPress
      • WooCommerce
      • PHP
      • CodeIgniter
      • Laravel
      • MySQL
      • HTML, CSS, Javascript
      • Bootstrap
      • ACF (Advance Custom Fit)
      • Asana 
      • ClickUp
    • For website builders, he is adept in using Elementor and WP Bakery.
    • He can customize themes and plugins as well.
    • He has also do stagging website to perform testing and to ensure that the website will run smoothly when placed in the live environment 
    • He also do communicate with clients in terms of gathering requirements and doing progress report 
    • He has also worked as Project Manager, where he oversee the workload allocation 
    • Has background also with SEO, able to work on Google Analytics, eCommerce analytics, Google Search console and with use of Yoast SEO. He also has experience with on-page SEO, google tag manager, and backlinking 
    • Has basic experience in graphics design, social media management and network administration
    • He is available to start immediately for part-time
    Predictive Index Behavioral Profile - Controller
    Controller - The Predictive Index

    Strongest Behavior
    • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
    • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
    • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
    Behavioral Summary

    Vince is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

     

    Employment History

    Frontend WordPress Developer

    Industry:

    Retail / Merchandise

    Employment Period:

    May 2022 to March 2023 (9 Months)

    Duties and Responsibilities:

    • Develop Ecommerce Website from Scratch (Sage Theme)
    • Install Custom Plugins and ACF datas
    • Managed data analytics and google tag manager Troubleshoot, Develop and Redesign Websites

    Web Developer

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    May 2022 to July 2022 (2 Months)

    Duties and Responsibilities:

    • Building SEO landing pages
    • Site speed optimization
    • Page template customizations
    • Technical issues identified in SEO Website Audits.
    • Fixing any technical website issues
    • Basic On-page SEO implementation
    • Using WordPress page builders to build SEO landing pages.
    • Using WordPress multi page generators and understanding shortcodes.
    • Google Tag Manager and Google Analytics expertise.
    • Be able to confidently track cross domain iFrame conversions using Tag Manager.

    Web Developer

    Industry:

    Healthcare / Medical

    Employment Period:

    September 2017 to June 2019 (21 Months)

    Duties and Responsibilities:

    • Develop and Enhance their Clients Websites
    • Handled Real Estate Website, Car Auto Supply and Baby Products Websites and many more.
    • Managed complex projects from start to finish
    • Collaborated with other designers \
    • Translated requirements into polished, high-level designs

    Project Manager

    Industry:

    Non-Profit Organisation / Social Services / NGO

    Employment Period:

    June 2017 to April 2022 (58 Months)

    Duties and Responsibilities:

    • Conduct day-to-day project coordination, planning, and implementation across our teams
    • Create functional and technical application software
    • Develop multiple website for all affiliated organizations
    Website Development:
    • Building Custom Website
    • Theme Development and Customization
    • Plugin Development and Customization
    • WordPress Errors fixing
    • Building Custom Template
    • Social media & Payment gateway Integration (PayPal, Stripe, etc)
    • Autoresponder Integration(MailChimp, Aweber, Sendgrid)
    • E-commerce/Woocommerce store
    • Fully Responsive Design
    • Developed mobile friendly sites

    SEO:
    • SEO Website Audit
    • Keyword Research
    • Creating Roadmap
    • Technical SEO
    • On-Page SEO
    • Off-Page SEO

    Full Stack Web Developer (Part-Time)

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    December 2022 to August 2024 (19 Months)

    Duties and Responsibilities:

    • Develop Ecommerce Website from Scratch (Themeco)
    • Collaborated with other designers
    • Manage Cloudways Hosting and Domain DNS

    Senior Web Developer

    Industry:

    Law / Legal

    Employment Period:

    August 2024 to December 2024 (3 Months)

    Duties and Responsibilities:

    • Coordinated daily project planning & execution.
    • Designed & implemented functional & technical solutions.
    • Developed and managed multiple WordPress sites.
    • Integrated on-page & technical SEO best practices (keyword research, metadata optimization, site speed improvements) to boost organic traffic.
    • Monitored performance using Google Analytics and Search Console.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Engineering

    Graduation Date:

    June 2, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      PHP, WordPress Development, Laravel, MySQL, Graphic Design, DNS Troubleshooting, WHMCS, Web Hosting,

    INTERMEDIATE ★★

      SEO, Video Editing, Hardware TroubleshootingNetwork AdministrationPythonSocial Media ManagementDigital Marketing

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: B550 Aorus Pro Motherboard
    • Processor: AMD Ryzen 5 3600x 6 Core
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.16/hr

    Hazel

    Candidate ID: 441541


    ADVANCED

      Email Handling, Chat Support, Customer Service, Fraud Analysis...

    INTERMEDIATE

      AS/400 iSeries, Shopify, Zendesk, Salesforce CRM...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.16 per hour or $USD 707.42 per month

    Remote Staff Recruiter Comments

    Hazel has a bachelor's degree in Hotel and Restaurant Management.

    She has good communication skills, she can express herself well in a professional manner.

    She has 7 years of experience in the BPO industry and is currently working as a Fraud Analyst.

    In her current role, she is required to do a thorough investigation with customers and meticulously examine customer transactions for fraudulent activities while maintaining the confidentiality of all information.

    The tools/technologies she has experience in using include:
    • MS Office
    • Shopify
    • Zendesk
    • AS400

    The industries she worked for included e-commerce,  telecommunications, and finance.

    As a Customer Service Professional, she has great exposure to the following:
    • Phone, email, and chat handling
    • Maintaining confidential customer data Troubleshooting equipment and system issues
    • Processing orders, tracking orders, and assisting with payments.
    • Making recommendations based on extensive product knowledge.
    • Account management
    • Promotion of available products.
    • Fraud investigation and prevention.

    Other skills she possesses consist of events management, CRM management, e-commerce experience, basic real estate principles, lead generation, and data entry.

    She is available to work full-time. Can start immediately. 

    Employment History

    Consultant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2013 to July 2015 (29 Months)

    Duties and Responsibilities:

    • Assisting customers with account-related concerns such as money transfers, disputes, transaction reading, stop payments, checking of balance, tax refund, and direct deposit.
    • Managing incoming calls and customer service inquiries.
    • Maintaining confidential data security for customers.

    Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2015 to June 2016 (10 Months)

    Duties and Responsibilities:

    • Supports customers by providing helpful information, answering questions, and responding to complaints.
    • Troubleshoot equipment and system problems.
    • Processed payments over the phone.

    CSR, Inbound 1 / Email Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2016 to January 2018 (19 Months)

    Duties and Responsibilities:

    • Assisting customers with their business needs such as order tracking, placing orders, returns and cancellations.
    • Promoted available products and services to customers during service, account management, and order calls.
    • Assisting customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
    • Resolve customers’ business concerns via phone and email.
    • Answer questions about warranties or terms of sale.

    CSR, Inbound 1 / Email and Chat support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2020 to December 2020 (7 Months)

    Duties and Responsibilities:

    • Corresponded with customers to resolve order issues and concerns.  
    • Assisting customers with placing and tracking orders.
    • Processed orders, credits, and returns.
    • Resolve customer concerns via phone, email, and chat.

    Fraud Analyst / Advisor 1, Customer Service

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2021 to August 2022 (15 Months)

    Duties and Responsibilities:

    • Examine customer transactions for fraudulent activity such as account takeover, family fraud, theft, and other similar risks.
    • Maintain the confidentiality of all information gathered during the investigation. Determine existing fraud trends by analyzing accounts and transaction patterns. Offer professional analytical expertise in the areas of fraud prevention and loss control.
    • Keep an eye on real-time queues and identify high-risk transactions in the company's portfolio.
    • Investigates forgery and theft in the context of a customer's account and transactions.

    CSR 1

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2023 to June 2024 (17 Months)

    Duties and Responsibilities:

    • Responding promptly to customer inquiries from Australia and New Zealand.
    • Communicating with customers via phone and email.
    • Assist company administrators in arranging training for workers and assuring that both workers and the company are compliant.
    • Verify worker and company documents, such as insurance, IDs, certificates and licenses.

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    Hotel and Restaurant Management

    Graduation Date:

    January 1, 2021

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Email HandlingChat SupportCustomer ServiceFraud Analysis

    INTERMEDIATE ★★

      AS/400 iSeriesShopifyZendeskSalesforce CRM

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 14.19, Upload: 25.35
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.65/hr

    Carlo

    Candidate ID: 440931


    ADVANCED

      WordPress, WooCommerce, Landing Page Design...

    INTERMEDIATE

      Graphic Design, Illustration, PHP, Project Management...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 10.62 per hour or $USD 920.12 per month

    Full Time: $USD 8.65 per hour or $USD 1499.92 per month

    Remote Staff Recruiter Comments

    Carlo has at least six years of combined experience in web design, development, graphic design, and project management. His diverse skill set, encompassing both technical and creative aspects, demonstrates a comprehensive approach to digital solutions.
    He has a bachelor's degree in Computer Science.
    He has average communication skills with a slight accent.
     
    • He developed and designed websites using CMS platforms like WordPress, Wix, WooCommerce, and others.
    • Managed projects and a team of 18, ensuring client satisfaction and efficient project delivery.
    • Worked in various roles such as Web Developer, Graphic Designer, and Project Manager across different industries, enhancing his versatility.
    • He is proficient in Adobe XD and Figma for mockup designs.
    • Skilled in video editing for marketing and testimonials.
    • Competence in handling multiple CMS and coding platforms.
    • Developed numerous websites from scratch, employing various CMS platforms, highlighting his technical expertise.
    • Designed impactful graphics for marketing and social media, demonstrating his creative abilities.

    Technical Skills
    • Web Development: Proficient in PHP, HTML/HTML5, CSS/CSS3, Javascript, and JQuery, with over six years of practical experience. He can edit plugins and themes. He can convert PSDs to WordPress/HTML/CSS.
    • CMS Platforms: Expertise in WordPress, WooCommerce, Wix, Shopify, and ClickFunnels.
    • Design Tools: Advanced skills in Adobe Photoshop, Illustrator, and InDesign.
    • Email Marketing: Basic skills in email marketing, integrating email campaigns with web and social media strategies.
    • Digital Marketing: Basic knowledge in Email marketing, SEO, and Social Media Marketing

    Carlo is available to start immediately to part-time opportunities.

    Predictive Index Behavioral Profile - Operator
    Cognitive: 180

    Strongest Behavior
    • Drive to protect the company against risk by doing things in general accordance with established standards.
    • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
    • Detail-oriented and helpful; works comfortably as part of a team and often checks work.

    Behavioral Summary
    Carlo has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed  consistently.

    Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Carlo Erano will be pleasant, agreeable, and supportive.  Derives satisfaction from helping others and likes to feel part of a secure team.

     

    Employment History

    Web Graphic Designer / Web Developer / Video Editor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2016 to June 2018 (27 Months)

    Duties and Responsibilities:

    • As a Web Designer, I create a mockup design for the website using Adobe XD, and Figma.
    • As a Web Developer, I developed a website using a different platform and CMS like WordPress
    • As a Graphic Designer, I designed a different kinds of graphic design for marketing, social media, and print design.
    • As a Project Manager, I handled client conversations, and analyzed all the projects that came from the client before distributing them to my team. I have 18 people with different skills in my team.

    Web Graphic Designer / Web Developer / Video Editor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2018 to September 2023 (63 Months)

    Duties and Responsibilities:

    • As a Web Designer, I create a mockup design for the website using Adobe XD, and Figma.
    • As a Web Developer, I developed a website using a different platform and CMS like WordPress
    • As a Graphic Designer, I designed a different kinds of graphic design for marketing, social media, and print design.
    • As a Video Editor, I edited the raw video file for the marketing, vlog, and testimonials.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Science

    Graduation Date:

    March 2, 2016

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      WordPressWooCommerceLanding Page Design

    INTERMEDIATE ★★

      Graphic Design, IllustrationPHPProject ManagementSEOVideo Editing

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: MSI
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.64/hr

    Therese

    Candidate ID: 440794


    ADVANCED

      Academic Research, Academic Writing, Administrative Support, Analytical Skills...

    INTERMEDIATE

      Account Management, Ad Design, Administrative Skills, Analytical Review...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.64 per hour or $USD 835.04 per month

    Full Time: $USD 9.64 per hour or $USD 1670.08 per month

    Remote Staff Recruiter Comments

    Therese Angelica “Anj” is a dedicated legal professional with over six years of comprehensive experience in the legal field, encompassing litigation, corporate legal support, real estate law, contract management, and client stakeholder liaison. Her background includes work with both Philippine law firms and global business process outsourcing companies, supporting a diverse range of jurisdictions including Australia, North America, EMEA, and APAC.

    Anj previously worked with Remote Staff in 2022, where she supported an Australian legal firm remotely, gaining hands-on experience with Australian legal documentation and filing systems. 

    Work Experience Summary:

    Senior Paralegal – Local Law Firm (Philippines)

    • Drafted legal pleadings, contracts, demand letters, and company resolutions
    • Handled litigation and corporate accounts including labor disputes, family, real estate, and criminal law
    • Represented corporate retainer clients in labor-related proceedings
    • Managed 30–40 active cases simultaneously

    Paralegal (Remote) – Australian Law Firm (via Remote Staff)

    • Drafted demand letters and legal pleadings
    • Utilized eLodgment, Australia’s digital court filing system
    • Gained insight into Australian legal workflow and court practices

    Contract Management Specialist – Global Tech Operations Center

    • Oversaw end-to-end contract lifecycle management for multinational clients
    • Handled global contracts across North America, LATAM, EMEA, and APAC
    • Liaised with internal legal teams, vendors, and corporate stakeholders
    • Tools used: Salesforce, DocuSign, Lying Hub, Google Workspace, MS Office

    Key Strengths:
    • Solid background in both litigation and corporate law support
    • Familiarity with Australian legal practices, tools, and remote workflows
    • Strong stakeholder communication skills across global regions
    • Highly organized and capable of managing high volumes of cases
    • Comfortable working under pressure and independently
    She can start immediately and is amenable to full-time work arrangements.

    Predictive Index Behavioral Profile - Artisan

    Strongest Behavior
    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specic terms, about what needs to be done and how to do it accurately and awlessly; follows, in a literal way, that execution plan.
    Behavioral Summary

    Therese Angelica is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Therese Angelica plans ahead, double checks, and follows up carefully on decisions and actions.

    • Anj has been working for over 3 years within the Law/Real Estate industries.
    • She has skills/expertise in doing the following:
      • Administrative Assistance
      • Legal Research
      • Drafting Legal documents (e.g. demand letters, affidavits & pleadings)
      • Case Management
      • Contract Reviews
    • Adept in using the following tools/technologies:
      • MS Office Applications
      • MS Teams
      • Google Sheet & Docs
      • Canva (for basic creatives)
    • She is available to start immediately for part-time

    Employment History

    PARALEGAL VIRTUAL ASSISTANT

    Industry:

    Law / Legal

    Employment Period:

    April 2022 to August 2022 (3 Months)

    Duties and Responsibilities:

    • Organizing and maintaining case files, including documents, evidence, and other relevant materials.
    • Reviewing legal documents, summarizing them, and identifying key information.
    • Conducting legal research, finding relevant precedents, and preparing summaries for lawyers.
    • Drafting legal documents such as briefs, pleadings, and correspondence.
    • Assisting with court logistics, including filing documents, preparing briefs to counsel, and taking documents to court.
    • Managing the discovery phase of a case, including interviewing clients and witnesses.
    • Providing administrative support to lawyers and other legal staff. *Communicating with clients and other stakeholders.
    • Depending on the area of litigation, paralegals may also be involved in tasks such as preparing exhibits for depositions or managing complex electronic discovery.

    LITIGATION PARALEGAL

    Industry:

    Property / Real Estate

    Employment Period:

    May 2019 to March 2020 (10 Months)

    Duties and Responsibilities:

    • Provides critical support in litigation cases to ensure effective case management.
    • Prepares a wide range of legal documents, including pleadings, motions, and briefs, with accuracy and attention to detail.
    • Assists counsels with trial preparation by organizing evidence, preparing exhibits, and coordinating witness schedules.
    • Conducts thorough legal research to support case strategies and legal arguments.
    • Monitors case progress and deadlines to ensure timely completion of all tasks.
    • Collaborates with legal teams to develop and implement effective case strategies. *Ensures compliance with all legal requirements and court procedures.

    PARALEGAL

    Industry:

    Law / Legal

    Employment Period:

    July 2020 to October 2023 (39 Months)

    Duties and Responsibilities:

    • Provides advanced legal support and expertise in managing cases.
    • Contributes significantly to the successful resolution of cases while maintaining adherence to deadlines and legal requirements.
    • Manages client files efficiently to ensure all necessary documentation is organized and accessible.
    • Conducts in-depth legal research to support case strategies and legal arguments.
    • Drafts intricate legal documents, including briefs, motions, and contracts, with precision and attention to detail.
    • Supervises junior paralegals, providing guidance and oversight to ensure high-quality work.
    • Oversees discovery procedures, including the collection, review, and production of documents.
    • Prepares witnesses for depositions, ensuring they are well-informed and confident.
    • Actively collaborates with lawyers and clients throughout the legal process to ensure effective communication and case strategy alignment.

    Contract Management Specialist

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    November 2023 to December 2024 (13 Months)

    Duties and Responsibilities:

    • Utilizes extensive experience to manage high-value agreements effectively.
    • Leads the creation, negotiation, and administration of complex contracts within the organization.
    • Ensures all contracts comply with legal requirements and align with business objectives.
    • Implements best practices in contract management to optimize organizational performance.
    • Provides strategic guidance on contract-related matters to senior management.
    • Conducts thorough reviews and assessments of contract terms and conditions.
    • Facilitates smooth communication and collaboration between stakeholders during contract negotiations.
    • Monitors contract performance and addresses any issues or disputes promptly.
    • Continuously updates knowledge on industry trends and legal regulations to maintain compliance and improve contract management processes.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Business Management

    Graduation Date:

    April 12, 2019

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Law

    Major:

    Juris Doctor

    Graduation Date:

    July 23, 2024

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Academic Research, Academic Writing, Administrative Support, Analytical Skills, Legal Writing, Paralegal,

    INTERMEDIATE ★★

      Account ManagementAd DesignAdministrative SkillsAnalytical ReviewArticle Submission

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 97.15, Upload: 15.36
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Apple
    • Processor: M3
    • Operating System: MacOS X

    All-inclusive Rate: USD $7.67/hr

    April

    Candidate ID: 440190


    ADVANCED

      Customer Service, Customer Retention, Organizational Skills, Time Management...

    INTERMEDIATE

      Business Analysis, Lead Generation, Technical Support, Reporting Analysis...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.67 per hour or $USD 664.88 per month

    Full Time: $USD 7.67 per hour or $USD 1329.77 per month

    Remote Staff Recruiter Comments

    • April started her career as a chat support agent where she did billing inquiries, handling bank statements and other related tasks asked me being a Customer Support Representative. She also did technical support for MS OS, Apple Mac and VoIP
    • She then worked as a biller for an insurance companies based in the US.
    • She worked for a general VA for an e-Commerce account where she did the following:
      • Assisted two different Clients in handling end to end process for order entry thru woo commerce,
        invoicing, inventory, customer support.
      • Contact and follow up clients for Bulk orders and create mock-up designs before approval.
      • Communicate with onshore designers to finalize custom designs.
      • Other administrative tasks such as lead mining, creating sales reports and email management.
    • She also worked with a RE US agency where she was tasked to re-assess the market value of a property. She does Broker's Price Opinion.
    • She is knowledgeable with the following tools:
      • Craigslist
      • ProAgent
      • Listing Booster
      • Trulia
      • Zillow
    • She can start immediately.

    Employment History

    Chat Support Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2012 to January 2013 (12 Months)

    Duties and Responsibilities:

    • Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of me being a Customer Support Representative.
    • Do technical support and are knowledgeable to address issues using current Microso Windows OS and Apple-Mac.
    • Trouble shoots Voice Over Internet Protocol ("VoIP") issues for USA and Canada customers of magic Jack
    • Offer and up sell customer packages for magic Jack products
    • Dispatches local technicians to customer's premises when issues were not fully addressed thru online inquiry.

    Real Estate Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2014 to June 2015 (15 Months)

    Duties and Responsibilities:

    • Trained to make a re-profiling of real estate assets such as re-assessing the current market value of a property.
    • I do Marketing at Craigslist, ProAgent, Listing Booster, Trulia, Zillow, etc. I also assist on filing documents and contracts for buyers to sign.
    • I do Brokers Price Opinion (BPO and Inspection).
    • I am aware and I deal with Web Sites like SingleSource, VRM, Pyramid, Aspen, Resnet, Equator, HECM, etc.

    Customer Service Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2015 to March 2016 (6 Months)

    Duties and Responsibilities:

    • Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of from me being a Customer Support
    • Assisting Health Insurance benefit concern
    • Outbound calls to providers/Medical Group.
    • Sending out back office reports.

    Health Maintenance Organization Biller

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2016 to June 2017 (13 Months)

    Duties and Responsibilities:

    • Outbound calls to Insurance/Provider relation and gather reports for claims status.
    • Process and address claims issue to have the claim paid accordingly.
    • Send out emails to provider relation and back end reports.

    General Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2017 to August 2019 (22 Months)

    Duties and Responsibilities:

    • Assisted two different Clients in handling end to end process for order entry thru WooCommerce, invoicing, inventory, customer support.
    • Contact and follow up clients for Bulk orders and create mock-up designs before approval.
    • Communicate with onshore designers to finalize custom designs.
    • Other administrative tasks such as lead mining, creating sales reports and email management.

    Recruitment Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2019 to April 2022 (31 Months)

    Duties and Responsibilities:

    • Source new applicants through Facebook, Linkedin, Kalibr, Bossjobs, Kalibr and other sourcing websites.
    • Screen application and qualify applicants before we move them for initial interviews.
    • Handle Initial assessment by preparing a set of questions to evaluate applicant's behavior and qualification.
    • Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
    • Other administrative tasks such as creating and submitting reports, responding to online inquiries.

    Recruitment Specialist

    Industry:

    Manufacturing / Production

    Employment Period:

    April 2022 to August 2022 (4 Months)

    Duties and Responsibilities:

    • Screen application and qualify applicants before we move them for initial interviews in Asana.
    • Handle Initial assessment by preparing a set of questions to evaluate the applicant’s behavior and qualification.
    • Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
    • Conduct a Background check.
    • Handle Offer call and prepare offer letter & NDAs
    • Execute onboarding
    • Other administrative tasks include creating and submitting reports and responding to online inquiries.

    Recruitment Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2022 to March 2025 (29 Months)

    Duties and Responsibilities:

    • Source and manage Job boards to gather and collect potential applicants.
    • Conduct background checks for endorsed candidates.
    • Setup and facilitate client calls.
    • Ensure all tracker and reports are accurate and updated.
    • Keeps track of the total number of all the applications received across all job boards.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Hospitality Management

    Graduation Date:

    January 1, 2012

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Business Studies/Administration/Management

    Major:

    General Education

    Graduation Date:

    January 1, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Retention, Organizational Skills, Time Management, Interpersonal Skills, Critical Thinking, Email Handling, Phone Support, Research, Recruiting, Data Entry,

    INTERMEDIATE ★★

      Business AnalysisLead GenerationTechnical SupportReporting Analysis

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo
    • Processor: Intel Core i3
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.64/hr

    Jireh

    Candidate ID: 440115


    ADVANCED

      Design Development...

    INTERMEDIATE

      , Data Entry, , Illustration...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 9.64 per hour or $USD 1670.08 per month

    Remote Staff Recruiter Comments

    • Jireh John has a degree in B.S. Information Technology .He has average communication skills with a slight local accent .He has 5 years solid experience with Web Development. He has good skills and experience working with programming languages that include PHP, HTML, HTML5, CSS, CSS3, Javascript and JQuery. He is highly skilled in converting PSDs to Wordpress/HTML/CSS and is proficient in developing responsive sites.
    • As for content management systems he is highly adept with Wordress and has background using Joomla as well.As a Wordpress developer he well-versed in designing, building and customizing websites. His platform of choice for eCommerce is Shopify and is highly knowledgeable in all facets of the program. He also has experience working with Woocommerce, BigCommerce, Elementor and Magento. Aside from being a web developer, he has adequate experience with SEO, SMO, SEM and SMM as well.
    • He is available to work immediately for Part time position.
    Predictive Index Behavioral Profile - Operator 

    Strongest Behavior
    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    Behavioral Summary

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Jireh John has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

    Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Jireh John will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


     

    Employment History

    Product Lister

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    January 2018 to December 2019 (23 Months)

    Duties and Responsibilities:

    • Create and manage digital ad campaigns to meet company targets.
    • Create and optimize marketing campaigns and strategies for multiple international markets simultaneously.
    • Optimize budgets and spend according to ad performance.
    • Liaise between sales, external partners, US marketing, and the account to effectively execute retailer-specific merchandising and promotional initiatives.
    • Analyze data to determine ways to optimize performance to improve conversion rates, open percentages, and other key metrics.
    • Provide regular performance reports to supervisors.
    • Make recommendations to continually improve performance by analyzing internal results, competitive data, and keeping on top of industry trends.
    • Document clearly defined action steps and recommendations

    None-Voice Call Center Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2015 to January 2016 (12 Months)

    Duties and Responsibilities:

    •  Create and manage digital ad campaigns to meet company targets.
    •  Data Entry
    •  Transcription
    •  Content Writing
    •  Proofreading
    •  Software Development
    •  Web Design
    •  Email/Chat handling
    •  Social Media Marketing
    •  Back Office Tasks
    •  App development
    •  Search Engine Optimization

    Wordpress Developer/Designer

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    March 2016 to December 2021 (69 Months)

    Duties and Responsibilities:

    • Leads the DevOps team, a group of internal and contract web developers and UX/UI designers.
    • Performs front-end development - designing, building and customizing company websites using CMS like Wordpress and Joomla as well as Bootstrap framework (Acquired skills: HTML, HTML5, CSS3, CSS, PHP, JQUERY, JAVASCRIPT, MYSQL, WORDPRESS, JOOMLA, XML, AJAX).
    • SuiteCRM administrator - performs standard and basic configuration and administration, troubleshooting, module customizations and API integrations (Web services APIs like REST and SOAP).
    • Liaise with Sales and Marketing team to address operational needs as regards to the CRM.
    • Office exchange administrator - responsible in routine maintenance, user account configuration, handling support and escalations from Operations, and other email management tasks.
    •  Creates technical requirements, use cases for website and mobile development, specification documentation, as well as RFPs for contract development projects (web, mobile, shopping cart and payment systems, and other integrations). Creates wireframes designs, PSD mockups, and custom graphics using Adobe Photoshop and Adobe Illustrator.

    Shopify Developer

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    January 2018 to December 2021 (47 Months)

    Duties and Responsibilities:

    • Ecommerce niche creator or website (Part Timer)
    • Strong knowledge of liquid programming language 
    • Generated custom - tailored Shopify themes and altering pre - existing templates.
    • Act as a Shopify expert, specializing in all facets of the ecommerce platform.
    • Strong hands to Install & Customize new Shopify theme.
    • Clear concept of HTML5, CSS3, Javascript/Jquery.
    • Worked on other ecommerce platform like Magento, Woocommerce, BigCommerce.
    • Installed & customized new Shopify theme

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    January 1, 2016

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Design Development

    INTERMEDIATE ★★

      , Data Entry, , Illustration, PHP, Project Management, SEMSEOSocial Media MarketingTranscriptionWeb Design

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: Download: 23.13, Upload: 52.77
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: DarkCase
    • Processor: Ryzen 3 3200g
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.67/hr

    Angela

    Candidate ID: 439598


    ADVANCED

      Procurement, Purchasing Management, eCommerce, Administrative Skills...

    INTERMEDIATE

      Video Editing, Customer Service...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.65 per hour or $USD 749.96 per month

    Full Time: $USD 7.67 per hour or $USD 1329.77 per month

    Remote Staff Recruiter Comments

    • Anj has a bachelor's degree in Tourism Management.
    • She has been working for almost 7 years in the Payment Terminal Services, Real-Estate, E-Commerce, Retail, Digital Marketing and Advertising,  Solar Company, Hospitality and BPO Industries where she supported the following tasks:
      • Purchasing Head
      • Procurement Officer and Supervisor
      • Data Entry Specialist
      • E-commerce Junior Project Manager
      • E-commerce Virtual Assistant/Chat Support
      • Facilities Associate
      • Technical Support
      • Customer Service
      • Phone Support 
      • Administrative tasks
      • Order Processing
      • Creating PO (Purchase Order) and processing Purchase Requisition
    • She is proficient using Google Suites, MS office, Trello and Canva.
    • She considers herself as harworking and dedicated person.
    • She can start ASAP, amendable working any shifts, and open for any full-time or part-time role.
    Predictive Index Profile - Operator

    Strongest Behavior
    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    Behavioral Summary

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Angela Rose has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

    Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Angela Rose will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


     

    Employment History

    E-Commerce Customer Service VA

    Industry:

    Retail / Merchandise

    Employment Period:

    August 2020 to March 2021 (6 Months)

    Duties and Responsibilities:

    • Answer emails and chat inquiries on Help Scout.
    • Create and manage tickets on Trello.
    • Source winning products and niches on AliExpress and AdSpy.
    • Edit pictures and GIFs for product listings.
    • Create product funnels and product pages on Shopify.
    • Upload products to Shopify platform.

    Procurement Supervisor/Officer/E-Commerce Customer Service Junior Project Manager

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    July 2021 to January 2022 (6 Months)

    Duties and Responsibilities:

    • Fulfill and validate purchase requests from all departments.
    • Perform strategic sourcing and negotiate with vendors.
    • Process purchase orders and other purchasing documents.
    • Maintain vendor files and documents.
    • Create and manage the team schedule.
    • Coordinate with Finance regarding payment status.
    • Monitor the inventory and maintenance of office equipment.
    • Negotiate pricing and implement effective pricing strategies.
    • Create purchase orders (POs) and process purchase requisitions from employees.
    • Request payments from the finance department for approved quotations and orders.
    • Provide regular instructions to suppliers regarding pricing, procedures, and company branding.
    • Handle order processing and fulfillment from E-commerce and Social Media platforms.
    • Upload and organize products and details on Seller Center platforms.
    • Coordinate packing, booking logistics, and shipments.
    • Source potential leads and maintain relationships with vendors.
    • Present merchant decks to sellers.
    • Deliver excellent customer service to internal stakeholders and external vendors.

    Admin and Purchasing Head

    Industry:

    Others

    Employment Period:

    February 2022 to August 2023 (17 Months)

    Duties and Responsibilities:

    • Fulfilled and validated purchase requests for all departments.
    • Created purchase orders.
    • Conducted strategic sourcing and negotiated with vendors.
    • Processed purchase orders and other purchasing documents.
    • Maintained vendor files and records.
    • Sent Statements of Account (SOA) to merchants and cli

    Medical Virtual Assistant

    Industry:

    Healthcare / Medical

    Employment Period:

    March 2024 to June 2024 (2 Months)

    Duties and Responsibilities:

    • Provided patient care, handled phone calls, created phone notes, and managed tasks.
    • Managed correspondence, accounts receivable, and performed billing and coding tasks.
    • Coordinated with various departments to ensure smooth operations.
    • Managed emails and performed a variety of medical administrative tasks.
    • Updated and followed up on orders in Durable Medical Equipment (DME).
    • Plotted and updated the provider's schedule in Dr. Chrono.
    • Served as the executive assistant to the Director of Operations.

    Data Entry Specialist

    Industry:

    Property / Real Estate

    Employment Period:

    April 2022 to January 2023 (9 Months)

    Duties and Responsibilities:

    • Created spreadsheets to track important customer information.
    • Transferred data from hard copies to a digital database.
    • Updated customer information in the database.
    • Organized existing data in spreadsheets.
    • Verified outdated data and made necessary updates to records.
    • Navigated CRM tools such as Ready Mode, Hivemind, Skip Genie, and other appraisal website

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2015 to May 2016 (5 Months)

    Duties and Responsibilities:

    • Provide daily technical support to users of various computer systems.
    • Answer user questions promptly and accurately.
    • Analyze and diagnose system problems.
    • Quickly implement solutions to restore proper system operation.
    • Ensure high-quality service and maintain system performance standards.
    • Document issues and resolutions for future reference.
    • Collaborate with other IT team members to improve support processes.

    Facilities Associate and Customer Service

    Industry:

    Hotel / Hospitality

    Employment Period:

    November 2016 to April 2018 (17 Months)

    Duties and Responsibilities:

    • Welcome clients and guests warmly.
    • Answer incoming calls and emails promptly.
    • Monitor and receive incoming and outgoing documents.
    • Book and manage meeting rooms.
    • Monitor and maintain office supplies and materials.
    • Address facilities concerns efficiently.
    • Organize and release lockers to agents.

    Front Desk Receptionist F&B / Customer Service

    Industry:

    Hotel / Hospitality

    Employment Period:

    July 2016 to November 2016 (4 Months)

    Duties and Responsibilities:

    • Welcome and greet hotel guests warmly.
    • Assist guests to their respective tables and chairs.
    • Manage table reservations efficiently.
    • File and organize important documents.
    • Provide exceptional customer service to ensure guest satisfaction.
    • Handle guest inquiries and resolve any issues promptly.
    • Offer information about hotel services, amenities, and local attractions.
    • Ensure the front desk area is tidy and presentable.
    • Coordinate with other hotel departments to enhance guest experiences.

    Healthcare Virtual Assistant

    Industry:

    Healthcare / Medical

    Employment Period:

    March 2023 to October 2025 (31 Months)

    Duties and Responsibilities:

    H andling correspondence, managing accounts receivable, and performing - Patient Care, Phone calls, creating phone notes and managing tasks. - billing and coding tasks. - Coordinating with various departments to ensure smooth operations. - Managing emails and performing various medical administrative tasks. - Updating and following up on orders in DME (Durable Medical Equipment) - Plotting and updating Provider's schedule in Dr. Chrono. - - Executive assistant of Director of Operations.

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    Tourism Management

    Graduation Date:

    March 30, 2016

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Procurement, Purchasing Management, eCommerce, Administrative Skills, Data Entry,

    INTERMEDIATE ★★

      Video EditingCustomer Service

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16424888280
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: Intel® Core™ i5-9300H CPU @ 2.40 GHz 2.40 GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $9.14/hr

    Mely

    Candidate ID: 439529


    ADVANCED

      Data Entry, Administration, Administrative Skills, Digital Marketing...

    INTERMEDIATE

      Bookkeeping, Data Entry, Digital Marketing, Graphic Design...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.05 per hour or $USD 783.99 per month

    Full Time: $USD 9.14 per hour or $USD 1585.00 per month

    Remote Staff Recruiter Comments

    • Mely started her career as an Area Manager where she manages cash flow projection, bookkeeping, and bank reconciliation. She then became a Finance Officer.
    • Currently, she is focused on Digital Marketing where she has equipped herself with the following tasks:
      • graphic designing
      • blog posting
      • e-commerce (Shopify) management
      • social media management
      • creation of landing pages
      • email automation
      • admin tasks - data entry, email management, transcription
    • She is proficient with the following tools:
      • Google Suite
      • Slack
      • Basecamp
      • Calendly
      • Wordpress
      • Mailchimp
      • Clickfunnels
      • MS Office
      • Shopify
      • Gmeet
      • Canva
    • She is ready to start immediately.
    Predictive Index Behavioral Profile - Specialist

    Strongest Behaviors:
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    Behavioral Summary: 

    Mely Grace is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mely Grace , who takes responsibilities very seriously.


     

    Employment History

    Finance officer

    Industry:

    Employment Period:

    February 2021 to September 2021 (7 Months)

    Duties and Responsibilities:

    • Manage Cash Flow Projection
    • Bookkeeping
    • Bank reconciliation
    • Expense Analysis
    • Keeping documents in order and email management

    Community Manager-VA

    Industry:

    Employment Period:

    June 2022 to March 2023 (9 Months)

    Duties and Responsibilities:

    • Manage social media platforms [FB, Instagram, Youtube and LinkedIn]
    • Content creation for social media, blog posting and update CRM.
    • Community engagement, graphic design for banners and logos, and video editing for reels.

    Area Manager

    Industry:

    Banking / Financial Services

    Employment Period:

    May 2006 to March 2018 (142 Months)

    Duties and Responsibilities:

    • Responsible for staff management, office management, fund management, auditing, checking of documents and staff recruitment, staff assessment, and other related administrative work.
    • Works closely with staff and clients in operation. 

    Digital Marketing Virtual Assistant

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    November 2020 to May 2025 (54 Months)

    Duties and Responsibilities:

    • Responsible for building a website/web design, website management, Graphic design, Blog posting, and E-commerce management.
    • Responsible for online portal courses, landing pages, and email automation.
    • Responsible for online portal courses, landing pages, Video editing, graphic designing, and email marketing campaigns.
    • Content creation for Social media, social media posting on all platforms, and community engagement.

    Digital Marketing VA

    Industry:

    Others

    Employment Period:

    March 2023 to September 2023 (6 Months)

    Duties and Responsibilities:

    March 2023 - present
    • Building online courses for Med Spa, Website, landing pages, course structure & organizing pages.
    • Marketing promotion, graphic design, lead generation, integration, and automation.
    • SEO optimization

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Education

    Graduation Date:

    March 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Agriculture/Aquaculture/Forestry

    Major:

    Agriculture

    Graduation Date:

    March 1, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Data Entry, Administration, Administrative Skills, Digital Marketing, Graphic Design, Video Editing, Shopify, Social Media Management, Content Management,

    INTERMEDIATE ★★

      Bookkeeping, Data Entry, Digital Marketing, Graphic Design, Transcription, Video Editing, Web DesignSocial Media MarketingContent curationContent strategyVideo Production

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16078758562
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo
    • Processor: corei3
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.20/hr

    Patty

    Candidate ID: 439200


    ADVANCED

      Email management...

    INTERMEDIATE

      Phone Support, Chat Support, Email management...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 6.20 per hour or $USD 1074.54 per month

    Remote Staff Recruiter Comments

    • Patty has worked for 8+ years in the BPO industry for customer-centric rols. She was a Telemarketer, Technical Support Representative, Customer Service Representative, Process Executive, Appointment Setter, and recently, Sales Advisor.
    • She has handled clients in Aus, New Zealand & UK.
    • She has extensive exposure to the following:
      • Customer Service - phone, email, and chat
      • Appointment Setting
      • Sales - Inbound and Outbound
      • Customer Satisfaction
      • Technical Support
      • Email Management
    • She is adept is using tools and applications like:
      • CRM
      • Microsoft Office 
      • Google App
      • Slack
      •  Podio
      • Calltools
      • Vici Dial
      • Oracle
      •  Citrix
    • She can start immediately.
    Predictive Index Behavioral Profile- Guardian

    Strongest Behaviors
    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.


    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Patty Ann will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Appointment Setter

    Industry:

    Consumer Products / FMCG

    Employment Period:

    May 2022 to July 2022 (2 Months)

    Duties and Responsibilities:

    • Proactively contacted prospective clients to schedule appointments for solar estimates, effectively communicating the benefits of the service.
    • Identified and qualified potential clients through targeted phone outreach.
    • Accurately recorded appointment details, including time and date, in the system to ensure smooth scheduling and follow-up.

    Outbound Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2017 to February 2018 (4 Months)

    Duties and Responsibilities:

    • Conducted outbound calls to customers, encouraging them to schedule their annual wellness visits and explaining the benefits.
    • Efficiently set and recorded appointment details in the system, ensuring accurate scheduling and follow-up.
    • Followed provided scripts and talking points meticulously to maintain consistency and quality in all customer interactions.

    Process Executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2018 to July 2019 (16 Months)

    Duties and Responsibilities:

    • Consulted with members regarding their pharmacy coverage, providing clear and detailed information.
    • Responded to telephone inquiries, delivering high-quality service to customers seeking information about product availability.
    • Addressed customer service inquiries promptly and accurately, ensuring a positive customer experience

    D2TS Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2019 to November 2021 (26 Months)

    Duties and Responsibilities:

    • Handled approximately 80-100 customer contacts per day, addressing and resolving a variety of technical issues.
    • Developed a comprehensive understanding of all company products and services to provide quick and efficient customer support.
    • Collaborated with upper management to implement changes aimed at improving customer satisfaction and operational efficiency.
    • Maintained detailed and accurate records of customer interactions and solutions provided.
    • Provided feedback and suggestions to enhance service processes and customer experience.

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2015 to September 2017 (23 Months)

    Duties and Responsibilities:

    • Provided technical support for internet connectivity issues, addressing customer concerns and troubleshooting problems.
    • Assisted customers with a wide range of company products and services, ensuring their technical needs were met.
    • Handled incoming phone calls from customers, delivering efficient and effective solutions to their technical issues.
    • Built and maintained customer loyalty by conducting follow-up calls to ensure resolved issues and customer satisfaction.
    • Documented customer interactions and technical solutions in the system for future reference and support.

    Sales Advisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2022 to February 2024 (19 Months)

    Duties and Responsibilities:

    • Delivered exceptional customer support in a retail environment, addressing a wide range of customer needs and concerns.
    • Provided personalized product recommendations to customers, effectively persuading them to make purchases.
    • Engaged with customers through phone calls, answering inquiries, resolving issues, and enhancing their overall experience, while driving sales growth.

    Telemarketer

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2014 to April 2015 (10 Months)

    Duties and Responsibilities:

    • Successfully persuaded clients to apply for the bank’s credit card by effectively communicating its benefits.
    • Diligently monitored daily progress and maintained detailed profiles of prospects, including the frequency of contact.
    • Consistently made over 60 outbound cold calls each day, successfully setting up applications for numerous clients.

    E-Commerce Virtual Assistant

    Industry:

    Arts / Design / Fashion

    Employment Period:

    July 2024 to February 2026 (18 Months)

    Duties and Responsibilities:

    Handles customer inquiries and sales through email.Manages customer interactions on Shopify.Uses Helpdesk tools such as Re-amaze to resolve customer issues.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Business

    Graduation Date:

    April 1, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Email management

    INTERMEDIATE ★★

      Phone SupportChat SupportEmail management

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://fast.com/
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: BenQ
    • Processor: Ryzen 3
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.06/hr

    Alyne

    Candidate ID: 439196


    ADVANCED

      Accounting, Executive Assistance, Administrative Skills...

    INTERMEDIATE

      Bookkeeping, Accounting, Accounting Reconciliation, Accounts Payable Management...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Eastern Standard Time US Pacific Standard Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.06 per hour or $USD 698.92 per month

    Full Time: $USD 8.06 per hour or $USD 1397.83 per month

    Remote Staff Recruiter Comments

    • Alyne has been working since 2014 and handled roles such as Accounting clerk (Payroll), Executive Assistant to the CEO, Virtual Assistant, and Bookkeeper within accounting, retail, furnishing, and BPO industries.
    • She honed her skills in:
      • Accounting & Bookkeeping
      • Payroll
      • Invoices
      • Accounting Receivables
      • Accounting Payables 
      • Sales report preparation
      • Reconciliations
    • She is well-versed with software and tools such as MS Word, MS Excel, Google Workspace , Calendar and Slides, QuickBooks, Google Meet, Slack, Skype, SAP Hana, and Xero.
    • She is amenable to start immediately.
    Predictive Index Behavioral Profile - Persuader

    Strongest Behaviors
    • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
    • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
    • Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. Impatient with routines.
    Behavioral Summary

    Alyne Joy is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

    Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


    Employment History

    Accounting Clerk (Accounts Payable)

    Industry:

    Healthcare / Medical

    Employment Period:

    June 2014 to September 2014 (3 Months)

    Duties and Responsibilities:

    • Releasing of checks to suppliers
    • Counter checking receipt for payable
    • Prepares payable summary and checks

    Accounting Clerk (Payroll)

    Industry:

    Manufacturing / Production

    Employment Period:

    November 2014 to November 2015 (12 Months)

    Duties and Responsibilities:

    • Generates attendance of employees
    • Prepares pay slips
    • Encode salaries of each employee thru online banking
    • Checking in and out of employees

    Accounting Staff (Accounts Receivable) and Executive Assistant to the CEO

    Industry:

    Retail / Merchandise

    Employment Period:

    December 2015 to January 2022 (73 Months)

    Duties and Responsibilities:

    Accounting Assistant
    • Prepares Monthly Sales Report
    • Prepares Statement of Account and AR Master list
    • Doing the AR Procedures for collection
    • Conduct a monthly collection of customers through phone call (overdue accounts)
    • Sorting and filing receipts
    • Counter checking prices on the receipts
    • Filing important document of customers
    Executive Assistant to the CEO
    • Scheduling appointments and meetings
    • Preparing documents for meetings and business trips
    • Word processing, creating spreadsheets and presentations
    • Arrange international and domestic travel (land trips, flights and hotels)
    • Handle sensitive/confidential information requiring a high level of discretion
    • Manage expenses and liquidation of receipts
    • Arrange and reserve conference rooms, catering and audio visuals for meetings.
    • Maintain contact details (business and personal contacts)
    • Personal Household Management such as travel arrangement, deliveries and assist in event planning
    • Making online orders
    • Other miscellaneous tasks

    Virtual Assistant/ Bookkeeper

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2021 to November 2022 (15 Months)

    Duties and Responsibilities:

    Bookkeeper
    • Prepares Sales Report
    • Invoices and Payment entries
    • Posting expenses
    • Manage customer’s data
    • Follow-up payment for posting
    • Reconciliations
    • Accrual for Customer Visits
    Virtual Assistant
    • Appointment setting (Manually setting to Google Calendar)
    • Work on Online Presence
    • Social Media Management
    • Calendar and Email Management
    • Making layout for Send out cards (Birthdays, Holidays, etc.)
    • Miscellanous tasks (Personal household management, travel arrangements, online orders)
    • Video and Audio editing for Podcast

    Education History

    Field of Study:

    Commerce

    Major:

    Management Accounting

    Graduation Date:

    January 1, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      AccountingExecutive AssistanceAdministrative Skills

    INTERMEDIATE ★★

      BookkeepingAccountingAccounting ReconciliationAccounts Payable Management

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/13399313734
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: ACER
    • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.64/hr

    Roxanne

    Candidate ID: 439180


    ADVANCED

      Customer Service, Communication Skills, Outbound Appointment Setting, Outbound Sales...

    INTERMEDIATE

      Technical Support, Lead Generation, B2B Marketing...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 9.64 per hour or $USD 1670.08 per month

    Remote Staff Recruiter Comments

    Roxanne (Roxy) is an experienced customer service and outbound sales professional with a strong background in handling inbound and outbound calls, lead qualification, CRM management, and customer follow-ups. She has five years of experience in the BPO industry, handling customer service for companies in the U.S. and New Zealand. Additionally, she has worked remotely for HR software and digital marketing agencies, focusing on outbound sales and appointment setting.
    • She demonstrates strong communication skills, adaptability, and a strategic approach to lead qualification and customer engagement. Roxy is comfortable with a remote work setup, time-tracking tools, and an independent contractor arrangement.
    • Handled inbound and outbound calls for a U.S.-based fast-food company.
    • Worked remotely for an HR software company in Texas, conducting cold calls and CRM updates.
    • Outbound sales experience for digital marketing agencies in Australia and the U.S., qualifying leads and booking meetings with CEOs or sales specialists.
    • Experience in handling email follow-ups, newsletters, and blog posts as part of marketing support.
    • Prepares by reviewing customer notes before calls to provide tailored solutions.
    Predictive Index Behavioral Profile - Maverick

    Strongest Behaviors
    • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
    • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
    • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    Behavioral Summary

    Roxy is very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

    Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.


    Employment History

    Techncal Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2016 to June 2017 (14 Months)

    Duties and Responsibilities:

    • Provided expert troubleshooting assistance to customers experiencing issues with cable, internet, and landline services, ensuring prompt resolution and high customer satisfaction.
    • Diagnosed technical problems remotely and determined the appropriate solutions, including guiding customers through self-service steps or scheduling technician dispatch for on-site repairs.
    • Coordinated with field technicians to ensure timely service appointments, accurately documenting service issues and repair needs to minimize downtime.
    • Delivered personalized sales consultations by assessing customer needs and recommending the most suitable packages and promotions, contributing to increased revenue and customer retention.
    • Maintained comprehensive knowledge of company products, services, and troubleshooting protocols to provide accurate and efficient support.
    • Assisted customers with account management, billing inquiries, and service upgrades, ensuring a seamless and positive customer experience.

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2018 to December 2018 (9 Months)

    Duties and Responsibilities:

    • Guide customers on how to navigate new mobile phones, ensuring they understand key features, settings, and functionalities.
    • Diagnose and resolve service-related issues, including difficulties with making calls, sending texts, and accessing mobile data.
    • Assess customer needs and recommend appropriate plan upgrades, additional features, or value-added services to enhance their experience.
    • Assist with account inquiries, billing concerns, and service modifications while maintaining accuracy and adherence to company policies.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2019 to April 2022 (36 Months)

    Duties and Responsibilities:

    • Assisting customers with billing inquiries, charge disputes, and account updates with accuracy and professionalism.
    • Educating customers on their account options and ensuring transparency in charges and payments.
    • Facilitating the setup of interest-free payment plans for eligible devices, ensuring compliance with company policies.
    • Providing tailored solutions for customers traveling internationally by offering the most suitable plans and features.
    • Troubleshooting technical and service-related issues to ensure seamless customer experiences.
    • Proactively identifying customer needs and offering value-added services to enhance their overall satisfaction.
    • Maintaining detailed and accurate records of customer interactions, transactions, and resolutions.

    Lead Generation Specialist

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    April 2022 to May 2023 (13 Months)

    Duties and Responsibilities:

    • Conduct outbound calls to potential clients to introduce the company, its services, and value propositions.
    • Engage prospects in meaningful conversations to understand their needs, challenges, and business goals.
    • Qualify leads by asking targeted questions to assess their suitability for the company's services.
    • Schedule appointments with senior specialists for qualified prospects, ensuring a seamless transition.
    • Maintain and update the customer relationship management (CRM) system with accurate and relevant client information.
    • Conduct market research to identify new business opportunities and expand the contact database.
    • Proactively follow up with leads to nurture relationships and increase conversion rates.

    Outbound Sales Representative and Client Success Manager

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    May 2023 to February 2025 (21 Months)

    Duties and Responsibilities:

    • Conducts discovery calls to qualify prospects
    • Calling, emailing and connecting potential client to introduce the company update CRM, schedule appointments, leads nurturing
    • CRM & tools used : Hubspot, Go High Level , Zoominfo , Google Meet , Slack
    • Assist clients with issues they are having with the software through email or chat CRM used: Freshdesk Marketing Associate Assist team in creating social media ds such as FB, Youtube, IG and more. Also creates newsletter for any update and fixes.
    • CRM & tools used : Canva, Capcut , Youtube, GHL, Loomvideo

    Business Development Representative (Part-Time)

    Industry:

    Entertainment / Media

    Employment Period:

    April 2024 to February 2025 (10 Months)

    Duties and Responsibilities:

    • Conduct in-depth lead research to identify and compile targeted prospect lists.
    • Utilize multiple lead sourcing tools, including GoHighLevel (GHL), Apollo, SendPotion, Instantly, and others to enhance outreach efforts.
    • Perform outbound prospecting through email, social media (Facebook, LinkedIn), and cold calling to generate new business opportunities.
    • Craft personalized and engaging outreach messages to increase response rates and conversion.
    • Manage and optimize automated outreach sequences while ensuring compliance with best practices.
    • Schedule and coordinate discovery calls between potential clients and sales representatives.
    • Maintain an organized CRM system by accurately logging interactions and tracking lead status.
    • Monitor and analyze campaign performance, adjusting strategies for continuous improvement.
    • Collaborate with the sales and marketing teams to refine outreach approaches and enhance lead quality.
    • Stay updated on industry trends, competitor strategies, and emerging outreach tools to improve efficiency.

    Lead Generation Specialist

    Industry:

    Consulting (Business & Management)

    Employment Period:

    July 2023 to January 2024 (6 Months)

    Duties and Responsibilities:

    • Proactively reach out to potential clients via phone calls to introduce the company’s financial products and assess their interest in loan services.
    • Conduct thorough research to update and maintain accurate customer details, ensuring our database reflects the most up-to-date information.
    • Utilize and manage HubSpot CRM to log interactions, track leads, and update client records efficiently.
    • Identify client needs and provide initial information about loan products, guiding them through the application process as necessary.

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Technical Teachers Education

    Graduation Date:

    April 14, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Communication Skills, Outbound Appointment Setting, Outbound Sales,

    INTERMEDIATE ★★

      Technical SupportLead GenerationB2B Marketing

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/17395398584
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Lenovo
    • Processor: Intel(R) Core(TM) i7-4790
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.65/hr

    Febbie

    Candidate ID: 438966


    ADVANCED

      Customer Support, Email Support, Chat Support, Virtual Assistant Skills...

    INTERMEDIATE

      Data Entry, Project Management, Transcription, Outbound Appointment Setting...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Central Standard Time Australian Western Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.65 per hour or $USD 749.96 per month

    Full Time: $USD 8.65 per hour or $USD 1499.92 per month

    Remote Staff Recruiter Comments

    • Febbie has over 4 years of experience in Administrative role and Customer Service 
    • She's good at communicating
    • She did phone calls, email support and chat support
    • She also did some research for her clients
    • She's been doing data entry and administrative work, helping with contracts and database
    • She has a basic graphic design background
    • She uses the following tools:
      • MS Office
      • Google Apps
        •  Sheet
        • Docs
      • ASANA
      • Trello
      • CRM
    • She has 3 dogs at home and fond of having pets
    • She also uses an IOS Mobile phone
    • She can start immediately

    Employment History

    Data Entry + Research Assistant

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    April 2022 to July 2023 (14 Months)

    Duties and Responsibilities:

    Data Entry and other administrative work Research & Copywriting Blog Writing Basic SEO optimization Creating Social Media Content

    Customer Service Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2017 to March 2020 (29 Months)

    Duties and Responsibilities:

    • Eagerly assisted customers by providing product and service information and resolving product and service problems through phone, chat, and email
    • Phone and Email Support for Amazon Retail
    • Phone / Email/ Chat support for a Food Delivery Service
    • Phone Support for Health Care

    Virtual Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    August 2020 to February 2022 (18 Months)

    Duties and Responsibilities:

    • Manages contracts throughout the selling and buying process, checks documents, makes sure it is complete and on- time, updates the database, and does follow-ups if needed. I also work on other administrative tasks like transcription when required.
    • Database Management
    • Data Entry
    • Calendar Management

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Financial Management

    Graduation Date:

    March 25, 2022

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Support, Email Support, Chat Support, Virtual Assistant Skills, Data Entry, Email management, Real Estate, Calendar Management,

    INTERMEDIATE ★★

      Data EntryProject ManagementTranscriptionOutbound Appointment SettingExecutive Assistance

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 2.84, Upload: 9.98
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: Intel Core i5
    • Operating System: Windows 10

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Before a member can avail of PAG-IBIG’s services, they should have paid out at least 24 months’ worth of contributions.

    A Quick Word on the Reality of Social Safety Nets in the Philippines (AKA Reason No. 4573 As to Why You Shouldn’t Lowball Your Filipino Remote Staff)

     

    Okay, so it looks like all bases are covered. There are allocations for pensions, healthcare, and housing. What’s the problem then?

    Here’s the thing. All the aforementioned funds are great in theory. The reality can be drastically different.

    For instance, it’s fairly easy to register and to pay out monthly contributions. Claiming benefits, in contrast, can be like pulling teeth.

    Take maternity benefits. While the SSS provides these, private employers are expected to shoulder them once an employee takes their maternity leave. The benefits come in the form of a reimbursement check a couple months later, and that’s if there are no hiccups in filing.

    Let’s not even talk about how rampant corruption can be in these institutions. Both the SSS and Philhealth have faced massive embezzlement scandals in the past. Back in 2018, 21 SSS executives faced graft charges amounting to Php145 million. Meanwhile, Philhealth lost a whopping Php15 billion to corruption last year.

    Currently, there has been very little effort to trace and reclaim the missing funds, save for increasing member contributions. But let’s face it, that simply shifts the burden onto the beneficiaries themselves, many of whom are already struggling to make ends meet.

    Thus, a lot of Filipino remote workers have difficulty saving up for their healthcare, housing, and retirement needs. Apart from making monthly voluntary contributions, they also have to look for alternatives to secure their future, just in case these institutions fail to come through for them.

    Thus a lot of Filipino remote workers have difficulty saving up for their healthcare

    Lastly, bear in mind that all we’ve discussed so far are just the tip of the iceberg. You can bet that the particulars (i.e., registration, monitoring, and claiming) will require a different set of articles altogether.

    The good news is that with Remote Staff, you won’t need to read those at all. Apart from providing you with reliable remote Filipino talent, we also take care of matters like payroll management and government-mandated contributions here.

    For more information on how to get all of this done quickly and efficiently, call us today or request a callback now.

    Name
    First time to hire remote staff?
    Serena Estrella
    + posts

    Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.

    About The Author

    Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.

    Leave a reply

    Your email address will not be published. Required fields are marked *

    Get Your Free Virtual Staff Toolkit

    Step by Step Guide on how to effectively and efficiently build, manage your virtual staff.