A Quick Primer on Social Safety Nets in the Philippines (And What They Mean for Your Remote Staff Here)

• Responsible for the processing, assessment and issuing of Letter of Offer and eCoEs within agreed turnaround timelines in line with ALG Admissions procedures and standards.
• Responsible for liaising with Academic on RPL/CT application, communicate outcome to students in a timely manner and take appropriate action as per ALG Admissions procedures and standards.
• Providing prompt and accurate response to queries from education agents and students via available channels and not limited to telephone and emails.
• Taking appropriate actions to follow-up and ensure students fulfill required conditions before commencement of their course.
• Maintain accurate and detailed student records on RTOM, PRISMS and other databases in accordance with Admissions processes.
• Ensure uploading of relevant and legible supporting documentation and evidence into RTOM
• Actively contribute to the identification of continuous improvement opportunities for the ALG Admissions processes through liaising with relevant stakeholders.
• Manage key administrative processes throughout the student lifecycle
• Understand policies and apply to relevant student cases
• Work with internal stakeholders to support finalising the administrative processes

• Appointment setting
• Cold-calling

• Responsible for documentation of handled cases by the firm.
• Tasked to retrieve and searched data necessary for cases being handled.
• Responsible for handling papers of multi-level marketers.

• Responsible for support tasks and assistance in various HR functions including but not limited to recruitment and hiring, compensation and benefits, payroll and timekeeping, training and organizational development, and personnel monitoring.
• Responsible for handling papers of requirements and documents of all employees.

• Communicate clearly and provide timely resolutions.
• Responsible to deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet and handles a group of agents in a given team

• Provide all deliverables and metrics on a daily, weekly, and monthly basis
• Billing support, customer service support and escalations
• Maintain accurate records across all metrics.
• Manages multiple concurrencies (10-15windows, or more) effectively.
• Handle email correspondence via KANA and Kustomer.
• Inbound and Outbound calls to clients.

Tools used:

• Oracle and Livehelp (quite similar to Zendesk) - platforms to assist customers via chat (SMS, FB and Twitter)

• Coordinating with clients
• Take care of time-consuming tasks and work as Assistant to the Loan Originator.
• Remotely ensure that business is in great shape.
• Leverage time by email management and related tasks.
• Hitting the deadlines of any assigned tasks.
• Responsible for requesting and managing payoff,  projects, and related documents needed by loan officers.
• Communicates clearly with financial institutions
• Manage CRM (Zoho) and email correspondence to the clients.
• Manage client's email business and personal
• Manage client's social media account

• Managed email correspondence and provide customer support through chat services, ensuring prompt and professional responses.
• Booking management and CRM updates: Updated and logged all bookings, sheets, and customer relationship management (CRM) system, ensuring accurate and up-to-date information.
• Calendar Management: Responsible for maintaining and updating the calendar with all bookings, ensuring efficient scheduling and coordination.
• Expense tracking: Maintained an organized and detailed expense log, ensuring accurate record-keeping and facilitating financial analysis.
• Payroll processing: Managed the payroll process, ensuring accurate and timely payment to employees.
• Partner invoice follow-up: Coordinated with partners to follow up on outstanding invoices, ensuring timely payments and fostering positive business relationships.
• Listing creation and management: Created and managed listings on Handies, Map, and the company website, optimizing visibility and attracting potential customer
• Payroll (money transfers and deposits)

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issue
• Update account status records and collection effort
• Report on collection activity and accounts receivable status
• Admin task
• Customer service orientation and negotiation skills
• Handling Escalation calls Accomplishment
• Meet and exceeds metrics and KPIs

• Analyze customer accounts to determine whether it is considered delinquent
• Assist customers in finding a way to meet financial obligations without getting further behind
• Place phone calls to customer to remind them of payments and account balance
• Supervised a team if one of the supervisors is on leave
• Support a team in terms of product knowledge Accomplishment
• Meet and exceeds metrics and KPIs
• Consistent in getting salary increase
• Consistent in getting incentives
• Promoted to Senior Specialist

• Cold calling leads
• Mining leads
• Getting all information needed to for them to attend a presentation
• Follow up with customer to remind them their appointment with us Accomplishments
• Exceeds all metrics
• Top agent for 13 months consecutively
• Salary increase
• Promoted to Senior Agent

• Responsible for preparing Invoice on a daily, weekly, and monthly basis
• Accountable for chasing payment for the outstanding balance ○ Uploading Invoice in an Accounting System
• Prepare Statements of account on a weekly basis
• Reconcile if the customer has a dispute or query with pricing
• Responsible for processing payments from customers 

• Upload Invoices on both CSKU and QBO
• Manage email box for account payable
• Manage RHO transactions for employee
• Audit Intl invoices
• Preparing reports for AP

• Sending emails, Messenger messages to prospect clients.
• Replying to inquiries
• Answering queries and Presenting project details to the clients via Zoom
• Organizing the inbox by adding labels and moving to designated folders and more.
• Follow-up on Prospect clients and warm Leads

• Sent daily report to the manager.
• Encoded and updated data and activities in the company's spreadsheet.
• Coordinated with Team leaders and Site Engineer for the week's site activity.
• Scheduled meeting with Manager and Project Engineers. 

• Managed and Helped agents to meet their KPI.
• Took over agents call when customer asked for supervisor.
• Created agent's schedule.
• Reported to the Operations Manager directly.
• Conducted coaching sessions with agents and discussed what needs to improve and maintain.

• Scraped Leads by category and estate using Instant Data Scraper Chrome Extensions.
• Cleaned the leads database for any duplicates and inactive email addresses
• Maintained and organized leads scraped from Yellowpages.com.au
• Checked websites and other sources for any missing information

• Engaged with Social Media Followers by responding to posts comments.
• Replied to inquiries sent directly to Xcel Hub's Facebook page.
• Managed transactions such as sales and registrations of online course students.
• Organized the inbox by adding labels and moving to designated folders.
• Assisted in getting more engagements and improve the online presence of our Facebook Page

• Created the Business Page.
• Optimized the page.
• Created/Scheduled posts for brand visibility and lead generation.
• Managed and Answered customers queries.

• Creating Contents and Monitoring Engagements and Reach of the Business Page
• Replying to inquiries
• Scheduling Value Contents for Brand Awareness
• Crafting Marketing Strategy for Lead Generation
• Organizing the inbox by adding labels and moving to designated folders and more.

• Provides administrative support to ensure efficient operation of various departments.
• Schedule and coordinate staff and other meetings
• Schedule appointments and maintain calendars
• Email management
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Carries out administrative duties
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Supports team by performing tasks related to organization and strong communication.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

• Customer Relations Management
• Ensure and enhance service consistency.
• Translate new and revised policies and procedures from the client into operational objectives and best practices.
• Accountable for the overall account performance, analyze deviation and execute corrective actions.
• Standardize key processes, policies and required activities.
• Determine resource and capacity requirements by analyzing schedules and staffing needs.
• Identify training needs to improve agent capability.
• Develop and support employee engagement initiatives.
• Screens, interviews, and coordinate with recruitment team to hire the right people for right position in the team.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

• Doing outgoing calls for customer that is reluctant payer for their monthly Telecom subscription
• Sorting paperwork for legality just in case customer run for their monthly dues

• Phone support for orders and Troubleshooting for Toll device ID
• Over the phone orders and shipping security
• Providing Audio and Visual support & Samsung IT products control and provide management assistance
• Oversaw and assisted Team's monthly performance

• Checking paperwork from Patient's Doctor before processing order
• Answering phone calls from Patient
• Processing back end orders and shipping
• Discussing copay for Medicaid and Medicare insurance

• Recognize and embrace the opportunity of resolving issues for billing and service rates inquiry, phone activation, phone swap, presentation of available products out in the market, and current discount offers.

• Provide technical support using dial-up and broadband networks. 

• Assisted customers and coordinate with fulfilling guest registration to hotelservices, ground transportation, restaurant, or entertainment reservations. 

• Provide step-by-step technical solutions to ensure proper disposition of their concerns; this support can be but are not limited to:
  • entertainment services and products,
  • hardware systems/accessories, 
  • customer service inquiries regarding technical support, billing and customer service. 

• Provide billing and customer service along with support but is not limited to:
  • entertainment services and products (right size service to save the customer from canceling account),
  • hardware systems/accessories processing,
  • step-by-step technical solutions for mobile & cable troubleshooting.

• Subject Matter Expert || September 2020 – July 2021 
  • Provide billing and customer service and step-by-step technical solutions formobile troubleshooting.
• Customer Service Representative || March 10, 2020 – September 2020
  • Provide billing and customer service and step-by-step technical solutions for mobile troubleshooting.

• To build close & long-standing relationships and rapport with current schools, ensuring they submit their reorder forms accurately and on time each year.
• Key decision makers at each school need to be kept informed with new developments, making sure they continue to get a diary that matches their needs and feel valued for their continued business.
• To assist MyDiary schools with completing the print and electronic production process by fulfilling the school’s order and design specifications with accuracy and within deadline. 
  This position forms a vital link in the overall sales process and will predominantly work in this capacity in line with the school diary ordering practices.

• Work closely with clients to understand their needs and deliver tailored design solutions.
• Brainstorm and develop innovative design concepts that meet project goals.
• Create high-quality graphics for various media, ensuring consistency and alignment with brand guidelines.
• Manage multiple projects simultaneously, meeting deadlines and maintaining high standards.
• Incorporate client feedback and make necessary revisions to achieve desired outcomes.
• Prepare final design files for print and digital distribution, ensuring proper formats and specifications.
• Stay updated on design trends and industry developments to ensure relevant and competitive designs.
• Provide creative ideas and suggestions to enhance overall project quality and effectiveness
• Handled the following projects:
  • Grind for profits
  • Sinangag Express
  • Tutupad ka COOP
  • Believe Peace Project
  • 3rd Asia Pacific Karatedo and Kubudo
  • DSM Nutrition Products Philippines

• Identifying and sourcing winning products for my client's dropshipping business.
• Managing product pricing to ensure competitive and profitable margins.
• Writing compelling and accurate product descriptions to attract and inform potential customers.
• Enhancing product photos to improve visual appeal and drive sales.
• Managing product inventory to maintain optimal stock levels and avoid shortages or overstock.
• Designing and updating the Shopify store to ensure a visually appealing and user-friendly experience.
• Managing the social media accounts of the online store to drive marketing efforts and engage with the audience.

• Reaching out to customers who have purchased our product to check on their experience and usage.
• Noting their concerns and addressing any technical issues they may have with the product.
• Conducting product demonstrations over the phone, explaining proper usage, and educating customers to prevent any damage while using the device.

Additionally, I handle customer service interactions via email and chat channels. I am also responsible for managing escalation processes when necessary to ensure that all customer issues are resolved effectively and efficiently.

• Gathering and curating data from various sources, ensuring its accuracy and relevance for AI and machine learning projects.

• Labeling and categorizing data, such as text, images, audio, and video, to provide structured information for AI models.

• Reviewing and refining datasets to remove errors, inconsistencies, and irrelevant information, ensuring high-quality data input for analysis.

• Conducting regular checks and validations to maintain data integrity and ensure compliance with project guidelines and standards.

• Documenting and reporting on data processing activities, including progress, challenges, and results, to project managers and stakeholders.

• Working closely with team members, project managers, and other departments to align data processing efforts with project requirements and timelines.

• Identifying and suggesting improvements to data processing workflows and tools to enhance efficiency and accuracy.

• Participating in training sessions and staying updated on the latest data processing techniques and tools to continuously improve skills and performance.

• Handling day-to-day administrative tasks such as email management, scheduling appointments, and maintaining calendars to ensure smooth operations.

• Assisting in the creation, editing, and uploading of video content and other digital media to various platforms, ensuring it meets the company's standards and guidelines.

• Managing social media accounts by posting content, responding to comments and messages, and engaging with the audience to increase online presence and follower engagement.

• Conducting market research and gathering data on trends, competitors, and target audiences to support the development of effective marketing strategies.

• Providing excellent customer service by addressing client inquiries, resolving issues, and ensuring a positive experience for clients and customers.

• Assisting in the coordination and execution of marketing campaigns and projects, ensuring deadlines are met and objectives are achieved.

• Compiling and analyzing data on social media and content performance, preparing reports to provide insights and recommendations for improvement.

• Offering basic technical support for content management systems, social media platforms, and other tools used by the company.

• Prioritizing and managing multiple tasks efficiently, maintaining a high level of organization and attention to detail.

• Developing visually appealing graphics, layouts, and designs for various digital and print materials, such as brochures, presentations, websites, social media content, and marketing collateral.

• Ensuring all designs align with the company’s brand guidelines and maintaining a consistent visual identity across all materials.

• Working closely with clients and internal teams to understand project requirements, goals, and feedback, and translating these into effective design solutions.

• Managing multiple design projects simultaneously, meeting deadlines, and ensuring high-quality output.

• Brainstorming and conceptualizing innovative design ideas that effectively communicate the desired message and engage the target audience.

• Utilizing graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools to create and refine designs.

• Making necessary revisions based on client feedback and ensuring final designs meet the expected standards and requirements.

• Staying updated on industry trends, competitor designs, and emerging technologies to incorporate best practices and innovative approaches into the work.

• Preparing final design files for print or digital distribution, ensuring proper formats, resolutions, and specifications are met.

• Providing creative input and suggestions during project meetings and brainstorming sessions to enhance the overall quality and effectiveness of the designs.

• I supervised the work-from -home teachers.
• I do call/class listening weekly and have one on one coachings.
• I provide weekly and monthly evaluation of all the teachers.
• I also handle the recruitment of teachers from initial interview, demo classes and final interview.
• I do the trainings for the newly-hired teachers.

• Book, modify, and cancel hotel reservations for customers, ensuring accurate and timely processing.
• Provide exceptional customer service by addressing inquiries and resolving issues related to reservations.
• Upsell additional hotel services and future reservations to enhance the guest experience and maximize revenue.
• Maintain a thorough knowledge of hotel offerings, rates, and promotions to effectively assist customers.
• Process payments and ensure accurate billing for reservations.
• Update and manage reservation systems to reflect real-time availability and customer preferences.
• Collaborate with hotel staff to ensure seamless guest experiences from booking to check-out.
• Handle customer complaints with professionalism and empathy, striving for satisfactory resolutions.
• Stay informed about industry trends and competitors to provide valuable insights to customers.
• Participate in training and development opportunities to enhance sales techniques and customer service skills.

• Provide quality customer service to customers 
• Basic technical assistance to customers who are having troubles with the service
• Sending replacement for damaged items
• Processing payment for users
• Balancing of account (overcharges)
• Upselling additional services

• Provide quality customer service to debit card users
• Balancing of account ( looking for missing amounts)
• Reporting debit cards as lost or stolen
• Activating and closing accounts

• Reach out to property owners to introduce the company’s interest in purchasing their property.
• Offer a clear overview of the purchase process and address any initial questions or concerns.
• Qualify leads by identifying property owner interest and suitability for the company’s acquisition goals.
• Gather essential property information and owner details to assess lead quality.
• Accurately record all interactions and details in the CRM for effective tracking.
• Schedule follow-up calls with the sales team for interested or qualified leads.
• Meet daily or weekly call quotas to support lead generation and acquisition targets.
• Provide management with insights on call outcomes, lead quality, and trends in homeowner interest.
• Maintain knowledge of the company’s acquisition process and real estate market trends to answer basic inquiries.
• Re-engage previous leads with follow-up calls to nurture potential opportunities.

• Conduct outbound cold calls to potential leads within the probate real estate market.
• Identify and qualify prospects interested in selling inherited or probate properties.
• Engage leads with professionalism and empathy, understanding the sensitive nature of probate sales.
• Gather essential property and seller information to assess lead viability.
• Track and update lead information in the company CRM, ensuring accurate and up-to-date records.
• Schedule appointments for follow-up calls or meetings with the acquisition team.
• Meet daily or weekly call quotas to achieve lead generation targets.
• Provide regular feedback to management on call outcomes and lead quality.
• Maintain knowledge of probate real estate processes and company services to address lead inquiries.
• Follow up on previous leads to re-engage potential clients and build relationship

• Teach engaging English lessons tailored to each student’s level and goals.
• Monitor student attendance, participation, and report any issues to SpeakUp.
• Regularly assess student performance, providing constructive feedback and completing progress reports.
• Customize teaching materials to suit individual or group needs.
• Document student achievements and areas for improvement in progress summaries.
• Be responsive to student questions and adapt to their learning styles.
• Participate in professional development workshops to stay updated on teaching methods.

• Accurately input and update data into the company’s database and management systems.
• Review and verify data for accuracy and completeness before entering it into the system.
• Maintain organized records of data entry activities, ensuring easy retrieval and reference.
• Perform data quality checks to identify and correct discrepancies or errors in the data.
• Assist in the preparation of reports by compiling and analyzing data as needed.
• Respond to data-related inquiries from team members and management, providing support as necessary.
• Follow data management policies and procedures to ensure compliance with company standards.
• Collaborate with other departments to gather required data and streamline data entry processes.
• Maintain confidentiality and security of sensitive information while handling data.
• Participate in training and development activities to enhance data entry skills and software proficiency.

• Creating graphic design layouts such as Website interface, Brochure and Hoard for printing and online.

• I was consistently delivering quality graphic design and support in many different ways across the department in a dedicated and highly professional manner, helping enhance our products and service delivery.
• My role is broader to encompass the overall Integrity Services across Partnership, Sales, Operations and Products.
• I am also involve in assisting APAC Sales, Compliance and Audit Departments in creation of graphic designs, newsletter, training presentations and amending of documents.

• In my role, I am responsible for developing designs for promotional collateral, website banners, social media campaigns, producing email marketing assets including signatures and EDMs, deepetch images, and producing basic animations or motion videos for social media post.
• Additionally, I have provided support in audio visual design and contributed to the creation of materials for events.

• I provide a range of design solutions, including Video and Motion graphics, as well as various forms of Graphic design.
• I'm proficient in utilizing Adobe Creative suite softwares, and I also possess expertise in 2D Animation using Vyond software.
• Additionally, I am skilled in creating graphic designs tailored for presentations and documents using Microsoft Office.

• Attends to walk-in and phone-in clients who had inquiries and problems about their pagers.
• Explains billing inquiries to clients
• Conducts thorough investigations on paging service anomalies
• Does memoranda for immediate solutions of clients’ complaints
• Transmits documents to different departments and branches of the company.
• Officer-in-charge on certain periods when the supervisor is not available. 
• Ensures that all inquiries and complaints are handled properly in the basis of time, quality and quantity.
• Makes and submits weekly, monthly, quarterly and yearly report to the Manager.
• Trains new staff on how to handle complaints and inquiries as well as the different procedures done both on phone and over-the-counter interactions.

• Does fieldwork to assist individual clients and corporate accounts with complaints regarding their units
• Encodes documents used for clients’ reference.
• Assists in phone-in inquiries and complaints.
• Attends to walk-in clients who have inquiries or problems with their units.
• Assists clients with regard to their billing statements by answering queries and offering possible solutions for their problems.
• Sells brand new and secondhand units to clients who are interested in investing on stocks and other foreign currencies.               
• Takes the responsibility of officer-in-charge whenever the occasion arises by making sure that all documents, memoranda, investigations are fully furnished for the clients’ satisfaction and the company’s benefit.

• Handles interviews of patients who have submitted Temporary Birth Certificates by filling important data and ensuring that all are correct, complete and valid before typing it to the Original Birth Certificate and transmitting it to the Local Civil Registry. 
• Handles all types of Death Certificates and ensuring all data are correct, complete and valid before giving it to the relative. 
• Receives complete finish patients’ charts endorsed by the admitting department. 
• Re-checks the completeness of the patients’ charts. 
• Writes important data in an index card to serve as a manual file on all patients’ charts as back up for retrieval for future references. 
• Does requests of patients who need their hospital data and information in compliance to various agencies’ (private/government) requests. 
• Files all patients’ charts in a coded technique in order to easily retrieve and access it.
• Log in all Operating Room cases and updates daily via Logbook and Bill Board
• Monitors all the supplies inventory incoming and outgoing coming both from the Pharmacy and Central Supply Department requested by the OR Staff.
• Making sure that everything used are accounted for and tallied in the inventory and charged to each respected patient via monthly and annual report submitted to the Accounting Head and a copy furnished to the Owners (CEO’s) of the hospital.
• Admits patients upon the request of their attending physician.
• Receives reservation and provides room accommodation for incoming patients.
• Assisting doctors and nurses at the Emergency Room in handling different patient cases.
• Assisting doctors in doing minor surgery
• Performing Advance and Basic Life support during times of Code’s.
• Making sure that all equipments are functioning perfectly and all necessary supplies are available.  

• Handled and worked with 7 operatives and transcriptionists assigned to various international accounts.
• Ensuring agents understand and comply with all objectives, performance, standard and policies.
• Monitor and evaluating agent performance, providing learning and coaching opportunities and taking corrective actions.
• Offer new idea and suggestion for improvement.
• Confers by reporting to managers any complex and unusual situations.
• Create necessary schedules of agents and making sure that everybody adheres to their respective time stricktly.
• Interviews applicant agents who can conduct interviews on individuals regarding about any topic base on the required concern needed on the job task in their respective companies.
• Maintain and process forms and records related to employees, benefits, claims and process reports.
• Communicate and interpret policies and procedures.
• Coordinates the administrations mandates with regards to the company sponsored benefit program.
• Identify employee related issues and take action to address and resolve these issues.
• Interviews prospective employees, check references, make job orders and conduct orientations.
• Analyzes wages, salaries and prepare job description.

• Handles calls of Sending and Receiving Money Transfers within the US territories and Internationally
• Handles Telephone Money Transfers within the US Territories and Internationally
• Handles Web Care as well as Validate Money Transfers Online transactions with concerns regarding technical problems.
• Handles all General Inquiries regarding processing in all Types of Money Transfer Transactions

January 6, 2020 - September 9, 2021 (Outboound Collection)

• Handle calls by collecting current and past due accounts to customers who has arrears with their mobile services.
• Provide maximum date of payments possibly allowed by the system.
• Explaining the customers' bill whenever disputes arises.
• Make minor adjustments on customers' bills if need be. 

August 22, 2018 - June 21, 2019 (Upskilled Promotion - Retention)

• Handles Calls in General (All Aspects)
• Handles irate calls and gives immediate and First Call Resolutions.
• Meet customer’s demands in ways subject in company’s policy that will prevent the cancellation of an account / accounts.
• Give a onetime adjustment on customers bill by 25%, 50% or 100% which is subject in company’s policy or in any ways upon customer’s demands.
• Provide promo’s / credits to customer’s accounts in order such as that customer’s bill would lower down by way that could help customers manage their bills and enjoy the full service of what the company is offering.
• To explain to customer’s thoroughly reasons on why there are occurrences of increase in subscription in their services.
• Make customers understand the Value and Quality of their package versus to the Financial Value that they have to pay.
• To Cancel Accounts which are Unsavable.

June 1, 2017 - August 21, 2018 (TRIO - Internet / Phone / Dish)

• Handles calls of regarding billing statement of all customers
• Handles calls and does troubleshooting of customers who has problems regarding satellite dish or receiver problems
• Handles Inquiries
• Does adjustments and give credits to all billing concerns
• Handles sales regarding upgrade, change and adjustments of customers packages which would fit and benefit them
• Handles pre-authorization payments or onetime payments of the customers who likes to settle their bills

• Graphic Design
• Webpage Design
• Managed social media platforms
• Built marketing funnels and integrations of digital marketing tools
• Copywriting
• Performed testing and scheduling of email marketing campaigns
• Content Creation
• Maintained website content and landing pages
• Set up Facebook Ads and campaign reporting
• Project management
• Designed marketing collaterals Email Marketing

• Video Editing
• Managed Instagram page Market research
• Created social media graphics for daily postings
• Developed strategies to increase engagements and produced good content
• Facilitated customer service and managed products and campaigns

• Managed the creative process from concept to completion
• Lead and directed the creative team in the production of all marketing collateral
• Overseen client pitches and proposals 

• Planned and organized events with attention to financial and time Leadership constraints
• Managed all event operations (preparing venue, invitations, food, Organized entertainment, etc) Communication
• Understood clients' needs and wants
• Hired, trained and overseen personnel Team player

• Setting strategic courses for the department to improve company performance Responsible for recruitment, training, and employment
• Responsible for recruitment, training, and employment

• Submit invoices to customers.
• Answer department phones. Responding to customer questions and resolving issues.
• Collecting and applying payments in accordance with payment due dates.
• Contact customers and sales regarding past due balances and overdue credit limit.
• Generating A/R reports.
• Put account on hold if needed. Release from hold.
• Reviews and releases pending orders within department guidelines.
• Reconcile customer accounts. Generate special monthly customer statement.
• Processing credit applications, credit checking.
• Recommends actions to resolve discrepancies and investigates questionable data.
• Ensures compliance with departmental and company policy and procedures.
• Ensures accounting records are accurate and up to date.
• Performs other duties as assigned.

• Reports directly to the owner
• Responsible for greeting Guest upon arrival and leaving the Hotel
• Handle guest request promptly, keep record on people who have come to the office and maintain records of their queries/feedback,
• Quotation and Itineraries Handling cash and maintaining account records.
• Monthly Revenue Report.

• Reports directly to the Owner of the company
• Oversees all the reservations and performs routine procedures in order to maximize revenue and Guest satisfaction.
• Oversees all the reservations and performs routine procedures in order to maximize revenue and Guest satisfaction.
• Produce quotations and written confirmation to clients.
• Additional responsibilities are greeting Guest upon arrival and leaving the resort
• Handle guest request promptly
• Keep records for daily sales report
• Maintain records of their queries/feedback, handling cash and maintaining account records.

• Reports directly to the Finance Controller.
• Responsible for managing records and receipts, reconciling daily, weekly and monthly transactions.
• Managing Accounts Payable such as, preparing checks for the Supplier's payments, Coordinate with the Suppliers for any descrepancies and discount negotiations
• Preparing weekly salary of Project-based and On-Call employees
• Preparing by monthly salary of Office-based employees & Process Bank Transfers
• Processing of expense claims, reimbursement and deductions
• Process Governmental mandated contribution such as Tax, SSS, and Phil Health

• Accounts Receivable - Aging every Friday, Assist and Guide Account Receivable (If needed) Monitor A/R aging, Preparing Billing if necessary, Posting AR Aging, Preparing A/R employee daily, Substitute the Account Receivable Staff in absence.
• Accounts Payable - Checking the request for payments, Emails request for payments ( If necessary) Checking the transmittal, Counter check if all monthly reports of A/P are posted yet, Substitute the Account Payable Staff in Absence.
• Bookkeeping - Checking the purchasing fund (Liquidation), Posting purchasing fund to Prime System, Posting request for payment to prime for Deliveries, Posting green vouchers to prime, Close advances to supplier, Preparing comparative revenue, Close advances subject for Liquidation.
• Month End Report - Preparing month end adjustment - refer to PNL Checklist, edit Budgets & last year Profit and Loss, Preparing consolidated PNL, Preparing cash flow, Posting & finalized various COS, Posting & finalized Inter transfer, Review Profit & Loss and generate.

• Responsible to Audit the Internal transactions such as Revenue, Expenses, Costing, and External transactions such as Suppliers,
• Process of payments in Government Agencies, Investigating Operation and Analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations and managements policies, Report to managements policies.
• Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
• Assure that all Funds and Daily sales are secured and Deposited on specific period of time.
• Create new policies and procedures if needed.

• Provides training to staff engaged in billing data entry and related charge
• Capture/reconciliation activities to ensure procedures are understood and within accurate charges Booked are timely, appropriate, accurate, complete and properly documented.
• Analysis and troubleshooting for charge capture / missing charge resolution and denial.
• Collects and reviews documents such as Contracts and Requirements of the Clients
• Perform daily reconciliations by comparing Accounting activities
• Performs specialized duties requiring thorough knowledge of customer billing or collections
• Helping the operations for answering inquires of the clients Audit Salesforce
• Create and Update Annual Recurring Report
• Reconcile All business Accounts - Receivable Transactions
• Submit Revenue Monthly Report
• Assists in performing quality control duties

• Responsible for managing Accounts Receivable, such as Creating Invoices and Sending Invoices to Clients,
• Create Accounts Receivable Aging,
• Answering all client's inquiries about the Invoice,
• Sending client's Payment reminders,
• Applying Credit Note for any adjustments/revisions of invoice if needed,
• Keeping in touch as needed for the collections.
• Responsible for managing Accounts Payables, data entry for all the invoices from the vendors, consolidate and audit
• Billing Statement from the Vendors and reconciling versus to the Outstanding Balance in QuickBooks,
• Coordinate with Vendors for any discrepancies and provide them a proof of payments for the verifications.
• Create Invoices for the Clients for Construction Project, ensure that the Design Fee for each Projects are accurate
• Ensure the Client Payments in Cash, Credit Cards, Checks Deposit and Reimbursements are accurate.
• Track Receipts and Reconcile it in QBO Banking transactions
• Prepare Payroll for by monthly basis

• Processing of Orders in Salesforce CPQ and generating Invoices
• Creating Invoices and credit memos for APAC - Australia & Corp - New York
• Updating Customer Files in Salesforces & Xero Audit Salesforce Invoices versus Xero Invoices
• Sending Invoices and Payment reminders to the Clients
• Keeping in touch as needed for the collections
• Coordinate with Executive Accounts and Accounts Mangers for both APAC - Australia & Corp - New York
• Create Quarterly Billing Tracker
• Create and Monitor Accounts Receivable Aging Business
• Banks Reconciliation Monthly report such as Annual Recurring Revenue Reports and Customer's List Reports for both APAC - Australia & Corp - New York

• Oversees the day-to-day operations and guidance for the work group.
• Sets work priorities and monitors progress.
• Distributes and balances workload among employees in accordance with established work flow or job specialization to include coordinating assignments and audit activities of others such as planning, reviewing and monitoring of work and project for adherence with deadlines.
• Responsible handling Accounts Payable, Expense report on a monthly basis, ensure that the expenses are aligned within the budget of the company
• Audit Etimeproof (Time Tracker) of contractors
• Responsible for Recruitment, Scheduling the Interviews, and scheduling for department meeting, arrange internal meeting
• Prepare Payroll for By monthly basis & Processing Payout via Wise
• Consolidate all the receipt from the Vendors and update categorizing of expense in Freshbook
• Set up Calender meetings of the CEO (external/internal)
• Coordinate with other department Direct reporting to CEO & COO of the company