Blog
Feb 20
The 10 Most Profitable Industries in Australia.

10 Most Profitable Industries in Australia

Australia is not just a land of stunning beaches and rugged terrains, but also a thriving hub of business opportunities.

Understanding which sectors are particularly profitable offers insights into where your next business opportunity might lie.

Keep reading to discover the ten most profitable industries in Australia, and how you can tap into these lucrative sectors.

1. Technology and IT Services

Digital innovation drives global business nowadays and the Technology and IT sector has emerged as a powerhouse.

They are characterized by their rapid adaptation to new technologies and a strong focus on research and development.

The boom in Australia’s tech sector.

The Australian tech sector is experiencing a significant boom, propelled by the demand for digital solutions across all industries.

This surge is a nationwide phenomenon, with businesses across the country leveraging technology to:

  • Enhance their operations
  • Reach new markets
  • Create innovative products and services

The growth of this sector is a clear indicator of its role in shaping Australia’s economic landscape.

Discover how cutting-edge IT services are transforming businesses across the globe. Click here to explore the latest trends in tech innovation.

Role of outsourced software development and virtual IT support.

A pivotal factor in the tech sector’s expansion is the strategic use of outsourced software development and virtual IT support.

By tapping into global talent pools, businesses can access specialized skills and cutting-edge technology at a lower cost through IT helpdesk specialists and Tech  Support Specialists.

This approach also allows businesses to remain agile and responsive to market changes.

2. Mining and Natural Resources

Mining and natural resources.

Is mining Australia’s largest industry?

Yes, it is. Australia’s wealth also lies beneath its vast lands, where mining and natural resources play an important role.

Renowned for its rich deposits of minerals and resources, this sector is a cornerstone of the Australian economy.

It drives exports and contributes significantly to the national GDP.

Australia’s global standing in mining.

Australia’s global standing in the mining sector is unmatched, with the country being a leading exporter of commodities such as:

  • Iron ore
  • Coal
  • Gold

This leadership is about the:

  • Quality of operations
  • Sustainable practices
  • Ability to innovate in extraction and processing technologies

The sector’s success is due to the combination of:

  • Rich natural resources
  • Advanced mining techniques
  • Focus on environmental and social governance

Name
First time to hire remote staff?

Click here to learn more about the forces driving growth in the mining and natural resources sector – how you can capitalize on the opportunities there.

Outsourcing administrative and financial services in the mining sector.

Efficiency in the mining sector extends beyond the minefield. Outsourcing administrative and financial services has become a strategic approach for mining companies.

This approach allows entrepreneurs to streamline operations and focus on their core business. By leveraging external expertise in areas such as payroll and human resources, mining companies can:

  • Reduce overheads
  • Enhance operational efficiency
  • Maintain agility in a competitive global market

3. Financial Services and Fintech

Financial services and Fintech.

The Financial Services and Fintech sector comprises both traditional banking institutions and agile fintech startups, pushing the boundaries of financial services.

Growth of fintech and banking in Australia.

The fintech revolution in Australia is redefining the way consumers and businesses interact with finance.

From mobile banking to financial management tools, fintech companies are offering convenient alternatives to traditional financial services.

This surge in fintech innovation is encouraging competition and growth within the sector, making it one of the most profitable industries in the country.

See how fintech is revolutionizing financial services -and what it means for your business. Dive into the world of digital finance now.

How accounting and bookkeeping, and financial analysis enhance efficiency.

Many financial services and fintech firms are turning to outsourcing to enhance their efficiency and focus on their core competencies.

Outsourcing bookkeeping and financial analysis allows these companies to access expert skills and cutting-edge technology for a lower price.

This strategic move provides businesses with deeper insights into their financial health for better decision-making.

4. Healthcare and Biotechnology

Healthcare and biotechnology.

Australia’s Healthcare and Biotechnology sector stands at the forefront of global medical research and patient care.

It is driven by groundbreaking innovations and a commitment to improving health outcomes. This sector also encompasses a wide range of fields like:

  • Pharmaceuticals
  • Medical devices
  • Cutting-edge biotech research

The Australian Health System encourages innovations in healthcare driving profitability.

Innovation is the heartbeat of the healthcare and biotechnology industry. Australian companies in particular are leading the way in developing:

  • New treatments
  • Medical devices
  • Diagnostic tools

All of which have the potential to change lives around the world. Innovation enhances patient care and drives profitability.

Explore how advancements in healthcare and biotechnology are changing lives and industries. Find out more about the latest breakthroughs here.

The role of outsourced admin support and HR in healthcare management.

To support innovation, many healthcare and biotechnology firms are leveraging outsourced administrative support and human resources management.

Outsourcing these functions allows healthcare companies to concentrate on:

  • Research and development
  • Patient care
  • Market expansion

Through healthcare outsourcing, the sector can guarantee:

  • Efficient operations
  • Compliance with regulatory requirements
  • Attraction and retention of top talent

All of these are important for maintaining profitability in this highly competitive industry.

Candidates:

580

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $8.85/hr

Dalle

Candidate ID: 465271


ADVANCED

    Social Media Management, Web Design, Web Development, Copywriting...

INTERMEDIATE

    Email Marketing...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.85 per hour or $USD 766.98 per month

Full Time: $USD 8.85 per hour or $USD 1533.95 per month

Remote Staff Recruiter Comments

Evaluation Comment:
  • Experience: Over 2 years of experience in social media management, web design, SEO, and virtual assistance, working with international clients across industries like cosmetics, business coaching, marketing, and health.
  • Specialization: Skilled in content creation, SEO (on-page/off-page), FB Ads, website design and maintenance, social media marketing, and performance analysis.
  • Software Proficiency: Proficient in Canva, Filmora, Monday.com, Webflow, Wix, Shopify, Klaviyo, Yoast SEO, AHREFS, Google Analytics, and HTML/CSS; beginner in SEMrush and Google Looker Studio.
  • Strengths: Adaptable, quick learner, highly organized with strong time management skills, and experienced in collaborating with international clients to deliver impactful results.
  • Home Office Setup: Equipped with an MSI Modern C4 M laptop (12GB RAM) and a stable internet connection with a reliable backup.
  • Current Status: Available immediately for part-time or full-time work in any time zone; previously worked part-time for a UK-based client.
  • Education: Mechanical Engineering graduate with a strong focus on leveraging technical and creative skills in marketing and administrative roles.
Predictive Index Behavioral Profile - Maverick

Strongest Behaviors
  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
  • Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral Summary

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.
  • Dalle is a Mechanical Engineering graduate. He started his career as a remote worker in April 2021 as a Social Media Manager for a business coach and a Web Designer/Developer in a marketing agency. He was also a Social Media Manager/ Web Designer for an AU-based cosmetics client. His most recent employment was with a health business as a Virtual Assistant where he managed calendars and emails and scheduled appointments, among others. 
  • He is proficient in supporting the following:
    • Content creation (paid and organic) and performance analysis
    • Website template creation and maintenance
    • SEO (on-page, meta tag, and alt descriptions)
    • Social media management
    • Social media marketing
    • FB Ads
    • Keyword research
  • He is knowledgeable in graphic design, video editing, link-building, and off-page optimization.
  • He is adept with Facebook Analytics, Google Analytics, HTML and CSS, Facebook Insights, Canva, Filmora, Asana, Google Suggest, Yoast SEO, Pingdom Analytics, Google Page Speed Insight, Google Search Console, AHREFS, Shopify, and Wix while a beginner with Google Looker Studio and SEM Rush.
  • He can start immediately and is amenable to working in any time zone, part-time or full-time.
Predictive Index Behavioral Profile - Maverick

Strongest Behaviors
  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
  • Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral Summary

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.

Employment History

Virtual Assistant

Industry:

Construction / Building / Engineering

Employment Period:

November 2021 to May 2022 (6 Months)

Duties and Responsibilities:

  • Designing, building, and maintaining web pages and optimizing images and content for better page speed and performance
  • Designing images, adding content, installing plug-in applications, and on-page SEO for keywords, meta tags, and alt descriptions to be ranked for google search console.

Social Media Manager I Upwork Client

Industry:

Consulting (Business & Management)

Employment Period:

April 2021 to October 2021 (6 Months)

Duties and Responsibilities:

  • Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube.
  • Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo.
  • Respond to comments and messages daily across the company's social media platforms.
  • Created a draft for a social media content calendar to ensure an average of 2 posts were published a day.

Social Media Manager/ Web Designer

Industry:

Grooming / Beauty / Fitness

Employment Period:

October 2022 to July 2023 (9 Months)

Duties and Responsibilities:

  • Manage social media account on Facebook business page and Instagram
  • Post on social media accounts 
  • Find ways to gain organic followings and schedule posts on meta business suite and buffer
  • Social Media Marketing
  • Website maintenance and updates every week 
  • Make promotional banners and posts for the weekly events and updates across social media platforms

Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

July 2023 to December 2024 (17 Months)

Duties and Responsibilities:

  • Admin tasks, managing emails and calendars, scheduling appointments, handling Squareup platform for appointments, ad-hoc tasks

Social Media Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2021 to October 2021 (6 Months)

Duties and Responsibilities:

  • Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube.
  • Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo.
  • Respond to comments and messages daily across the company's social media platforms..
  • Created a draft for a social media content calendar to ensure an average of 2 posts were LOBATON published a day.

Social Media Manager I Upwork Client

Industry:

Employment Period:

April 2021 to October 2021 (6 Months)

Duties and Responsibilities:

-Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube. -Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo. -Respond to comments and messages daily across the company's social media platforms.- DALLE B. -Created a draft for a social media content calendar to ensure an average of 2 posts were LOBATON published a day.

SOCIALMEDIAMANAGER WEBDESIGNER

Industry:

Employment Period:

January 2016 to January 2020 (48 Months)

Duties and Responsibilities:

Manage all social media platforms on Instagram and Facebook; ensure everything is updated and in sync. Create engageable content, write captions/descriptions for 2016- 2020 a post, and research relevant hashtags. Email campaign using Klaviyo and expert in Shopify. VIRTUALASSISTANT / SOCIALMEDIAMANAGER / WEBDESIGNERPROFILE 09493596763dallelobaton1995@gmail.com Organized and dependable successful at managing La Carlota City, Negros multiple priorities with a positive attitude. Willingness Occidental, Philippines 6130 to take on added responsibilities to meet goals.EXPERIENCE

SOCIALMEDIAMANAGER WEBDESIGNER

Industry:

Employment Period:

January 2016 to January 2020 (48 Months)

Duties and Responsibilities:

Manage all social media platforms on Instagram and Facebook; ensure everything is updated and in sync. Create engageable content, write captions/descriptions for 2016- 2020 a post, and research relevant hashtags. Email campaign using Klaviyo and expert in Shopify. VIRTUALASSISTANT / SOCIALMEDIAMANAGER / WEBDESIGNERPROFILE 09493596763dallelobaton1995@gmail.com Organized and dependable successful at managing La Carlota City, Negros multiple priorities with a positive attitude. Willingness Occidental, Philippines 6130 to take on added responsibilities to meet goals.EXPERIENCE

SOCIALMEDIAMANAGER WEBDESIGNER

Industry:

Employment Period:

January 2016 to January 2020 (48 Months)

Duties and Responsibilities:

Manage all social media platforms on Instagram and Facebook; ensure everything is updated and in sync. Create engageable content, write captions/descriptions for 2016- 2020 a post, and research relevant hashtags. Email campaign using Klaviyo and expert in Shopify. VIRTUALASSISTANT / SOCIALMEDIAMANAGER / WEBDESIGNERPROFILE 09493596763dallelobaton1995@gmail.com Organized and dependable successful at managing La Carlota City, Negros multiple priorities with a positive attitude. Willingness Occidental, Philippines 6130 to take on added responsibilities to meet goals.EXPERIENCE

SOCIALMEDIAMANAGER WEBDESIGNER

Industry:

Employment Period:

January 2016 to January 2020 (48 Months)

Duties and Responsibilities:

Manage all social media platforms on Instagram and Facebook; ensure everything is updated and in sync. Create engageable content, write captions/descriptions for 2016- 2020 a post, and research relevant hashtags. Email campaign using Klaviyo and expert in Shopify. VIRTUALASSISTANT / SOCIALMEDIAMANAGER / WEBDESIGNERPROFILE 09493596763dallelobaton1995@gmail.com Organized and dependable successful at managing La Carlota City, Negros multiple priorities with a positive attitude. Willingness Occidental, Philippines 6130 to take on added responsibilities to meet goals.EXPERIENCE

SOCIALMEDIAMANAGER WEBDESIGNER

Industry:

Employment Period:

January 2016 to January 2020 (48 Months)

Duties and Responsibilities:

Manage all social media platforms on Instagram and Facebook; ensure everything is updated and in sync. Create engageable content, write captions/descriptions for 2016- 2020 a post, and research relevant hashtags. Email campaign using Klaviyo and expert in Shopify. VIRTUALASSISTANT / SOCIALMEDIAMANAGER / WEBDESIGNERPROFILE 09493596763dallelobaton1995@gmail.com Organized and dependable successful at managing La Carlota City, Negros multiple priorities with a positive attitude. Willingness Occidental, Philippines 6130 to take on added responsibilities to meet goals.EXPERIENCE

SOCIALMEDIAMANAGER WEBDESIGNER

Industry:

Employment Period:

January 2016 to January 2020 (48 Months)

Duties and Responsibilities:

Manage all social media platforms on Instagram and Facebook; ensure everything is updated and in sync. Create engageable content, write captions/descriptions for 2016- 2020 a post, and research relevant hashtags. Email campaign using Klaviyo and expert in Shopify. VIRTUALASSISTANT / SOCIALMEDIAMANAGER / WEBDESIGNERPROFILE 09493596763dallelobaton1995@gmail.com Organized and dependable successful at managing La Carlota City, Negros multiple priorities with a positive attitude. Willingness Occidental, Philippines 6130 to take on added responsibilities to meet goals.EXPERIENCE

WEB DESIGNER AND DEVELOPER

Industry:

Employment Period:

November 2021 to June 2022 (7 Months)

Duties and Responsibilities:

Design, build or maintain websites using Elementor page builder and Wordpress website host. Design, create, and optimize graphic content for social media, online ads, and website use.Performs other ad hoc duties assigned

WEB DESIGNER AND DEVELOPER

Industry:

Employment Period:

November 2021 to June 2022 (7 Months)

Duties and Responsibilities:

Design, build or maintain websites using Elementor page builder and Wordpress website host. Design, create, and optimize graphic content for social media, online ads, and website use.Performs other ad hoc duties assigned

WEB DESIGNER AND DEVELOPER

Industry:

Employment Period:

November 2021 to June 2022 (7 Months)

Duties and Responsibilities:

Design, build or maintain websites using Elementor page builder and Wordpress website host. Design, create, and optimize graphic content for social media, online ads, and website use.Performs other ad hoc duties assigned

WEB DESIGNER AND DEVELOPER

Industry:

Employment Period:

November 2021 to June 2022 (7 Months)

Duties and Responsibilities:

Design, build or maintain websites using Elementor page builder and Wordpress website host. Design, create, and optimize graphic content for social media, online ads, and website use.Performs other ad hoc duties assigned

WEB DESIGNER AND DEVELOPER

Industry:

Employment Period:

November 2021 to June 2022 (7 Months)

Duties and Responsibilities:

Design, build or maintain websites using Elementor page builder and Wordpress website host. Design, create, and optimize graphic content for social media, online ads, and website use.Performs other ad hoc duties assigned

WEB DESIGNER AND DEVELOPER

Industry:

Employment Period:

November 2021 to June 2022 (7 Months)

Duties and Responsibilities:

Design, build or maintain websites using Elementor page builder and Wordpress website host. Design, create, and optimize graphic content for social media, online ads, and website use.Performs other ad hoc duties assigned

WEBMASTER AND SOCIAL MEDIA MANAGER

Industry:

Employment Period:

January 2024 to April 2024 (3 Months)

Duties and Responsibilities:

Design flyers, banners, and ads for various social media Web Design platforms. Flexibility Create an official Riddle MeWright website Attention to Detail Receiving raw clips and editing them together creating Administrative postable content Problem-Solving Computer Literacy GENERAL ADMIN VIRTUAL ASSISTANT Project Management Tools

WEBMASTER AND SOCIAL MEDIA MANAGER

Industry:

Employment Period:

January 2024 to April 2024 (3 Months)

Duties and Responsibilities:

Design flyers, banners, and ads for various social media Web Design platforms. Flexibility Create an official Riddle MeWright website Attention to Detail Receiving raw clips and editing them together creating Administrative postable content Problem-Solving Computer Literacy GENERAL ADMIN VIRTUAL ASSISTANT Project Management Tools

WEBMASTER AND SOCIAL MEDIA MANAGER

Industry:

Employment Period:

January 2024 to April 2024 (3 Months)

Duties and Responsibilities:

Design flyers, banners, and ads for various social media Web Design platforms. Flexibility Create an official Riddle MeWright website Attention to Detail Receiving raw clips and editing them together creating Administrative postable content Problem-Solving Computer Literacy GENERAL ADMIN VIRTUAL ASSISTANT Project Management Tools

WEBMASTER AND SOCIAL MEDIA MANAGER

Industry:

Employment Period:

January 2024 to April 2024 (3 Months)

Duties and Responsibilities:

Design flyers, banners, and ads for various social media Web Design platforms. Flexibility Create an official Riddle MeWright website Attention to Detail Receiving raw clips and editing them together creating Administrative postable content Problem-Solving Computer Literacy GENERAL ADMIN VIRTUAL ASSISTANT Project Management Tools

WEBMASTER AND SOCIAL MEDIA MANAGER

Industry:

Employment Period:

January 2024 to April 2024 (3 Months)

Duties and Responsibilities:

Design flyers, banners, and ads for various social media Web Design platforms. Flexibility Create an official Riddle MeWright website Attention to Detail Receiving raw clips and editing them together creating Administrative postable content Problem-Solving Computer Literacy GENERAL ADMIN VIRTUAL ASSISTANT Project Management Tools

Industry:

Employment Period:

July 2023 to May 2024 (10 Months)

Duties and Responsibilities:

Handled administrative tasks including organizing invoices

WEBMASTER AND SOCIAL MEDIA MANAGER

Industry:

Employment Period:

January 2024 to April 2024 (3 Months)

Duties and Responsibilities:

Design flyers, banners, and ads for various social media Web Design platforms. Flexibility Create an official Riddle MeWright website Attention to Detail Receiving raw clips and editing them together creating Administrative postable content Problem-Solving Computer Literacy GENERAL ADMIN VIRTUAL ASSISTANT Project Management Tools

Industry:

Employment Period:

July 2023 to May 2024 (10 Months)

Duties and Responsibilities:

Handled administrative tasks including organizing invoices

Industry:

Employment Period:

July 2023 to May 2024 (10 Months)

Duties and Responsibilities:

Handled administrative tasks including organizing invoices

Industry:

Employment Period:

July 2023 to May 2024 (10 Months)

Duties and Responsibilities:

Handled administrative tasks including organizing invoices

Industry:

Employment Period:

July 2023 to May 2024 (10 Months)

Duties and Responsibilities:

Handled administrative tasks including organizing invoices

SEO SPECIALIST AND SOCIAL MEDIA MANAGER

Industry:

Employment Period:

May 2024 to October 2024 (5 Months)

Duties and Responsibilities:

Manage and curate social media profiles (Facebook, Web Design Instagram, Twitter, LinkedIn, etc.) Flexibility Develop and implement engaging content strategies that Attention to Detail resonate with target audiences Administrative Design eye-catching visuals using tools like Canva or Problem-Solving Photoshop Computer Literacy Execute and optimize paid advertising campaigns (Facebook Project Management Tools Ads, Google Ads) Strong Communication Perform technical SEO Audits and address website performance, crawlability, and indexing issues. Stay updated on industry trends, search engine algorithms,

SEO SPECIALIST AND SOCIAL MEDIA MANAGER

Industry:

Employment Period:

May 2024 to October 2024 (5 Months)

Duties and Responsibilities:

Manage and curate social media profiles (Facebook, Web Design Instagram, Twitter, LinkedIn, etc.) Flexibility Develop and implement engaging content strategies that Attention to Detail resonate with target audiences Administrative Design eye-catching visuals using tools like Canva or Problem-Solving Photoshop Computer Literacy Execute and optimize paid advertising campaigns (Facebook Project Management Tools Ads, Google Ads) Strong Communication Perform technical SEO Audits and address website performance, crawlability, and indexing issues. Stay updated on industry trends, search engine algorithms,

SEO SPECIALIST AND SOCIAL MEDIA MANAGER

Industry:

Employment Period:

May 2024 to October 2024 (5 Months)

Duties and Responsibilities:

Manage and curate social media profiles (Facebook, Web Design Instagram, Twitter, LinkedIn, etc.) Flexibility Develop and implement engaging content strategies that Attention to Detail resonate with target audiences Administrative Design eye-catching visuals using tools like Canva or Problem-Solving Photoshop Computer Literacy Execute and optimize paid advertising campaigns (Facebook Project Management Tools Ads, Google Ads) Strong Communication Perform technical SEO Audits and address website performance, crawlability, and indexing issues. Stay updated on industry trends, search engine algorithms,

SEO SPECIALIST AND SOCIAL MEDIA MANAGER

Industry:

Employment Period:

May 2024 to October 2024 (5 Months)

Duties and Responsibilities:

Manage and curate social media profiles (Facebook, Web Design Instagram, Twitter, LinkedIn, etc.) Flexibility Develop and implement engaging content strategies that Attention to Detail resonate with target audiences Administrative Design eye-catching visuals using tools like Canva or Problem-Solving Photoshop Computer Literacy Execute and optimize paid advertising campaigns (Facebook Project Management Tools Ads, Google Ads) Strong Communication Perform technical SEO Audits and address website performance, crawlability, and indexing issues. Stay updated on industry trends, search engine algorithms,

SEO SPECIALIST AND SOCIAL MEDIA MANAGER

Industry:

Employment Period:

May 2024 to October 2024 (5 Months)

Duties and Responsibilities:

Manage and curate social media profiles (Facebook, Web Design Instagram, Twitter, LinkedIn, etc.) Flexibility Develop and implement engaging content strategies that Attention to Detail resonate with target audiences Administrative Design eye-catching visuals using tools like Canva or Problem-Solving Photoshop Computer Literacy Execute and optimize paid advertising campaigns (Facebook Project Management Tools Ads, Google Ads) Strong Communication Perform technical SEO Audits and address website performance, crawlability, and indexing issues. Stay updated on industry trends, search engine algorithms,

SOCIAL MEDIA MANAGER

Industry:

Employment Period:

December 2024 to May 2026 (17 Months)

Duties and Responsibilities:

Web Design Develop, implement, and manage the social media strategy Flexibility of the Client's business profile Attention to Detail Create engaging content for all social media platforms Administrative Monitor and analyze social media metrics to optimize Problem-Solving performance Computer Literacy Stay up-to-date with the latest social media trends and best Project Management Tools practices Strong Communication Creating graphics for social media posting with Canva Editing short form reels and promotional videos with Canva and Capcut

SOCIAL MEDIA MANAGER

Industry:

Employment Period:

December 2024 to May 2026 (17 Months)

Duties and Responsibilities:

Web Design Develop, implement, and manage the social media strategy Flexibility of the Client's business profile Attention to Detail Create engaging content for all social media platforms Administrative Monitor and analyze social media metrics to optimize Problem-Solving performance Computer Literacy Stay up-to-date with the latest social media trends and best Project Management Tools practices Strong Communication Creating graphics for social media posting with Canva Editing short form reels and promotional videos with Canva and Capcut

SOCIAL MEDIA MANAGER

Industry:

Employment Period:

December 2024 to May 2026 (17 Months)

Duties and Responsibilities:

Web Design Develop, implement, and manage the social media strategy Flexibility of the Client's business profile Attention to Detail Create engaging content for all social media platforms Administrative Monitor and analyze social media metrics to optimize Problem-Solving performance Computer Literacy Stay up-to-date with the latest social media trends and best Project Management Tools practices Strong Communication Creating graphics for social media posting with Canva Editing short form reels and promotional videos with Canva and Capcut

SOCIAL MEDIA MANAGER

Industry:

Employment Period:

December 2024 to May 2026 (17 Months)

Duties and Responsibilities:

Web Design Develop, implement, and manage the social media strategy Flexibility of the Client's business profile Attention to Detail Create engaging content for all social media platforms Administrative Monitor and analyze social media metrics to optimize Problem-Solving performance Computer Literacy Stay up-to-date with the latest social media trends and best Project Management Tools practices Strong Communication Creating graphics for social media posting with Canva Editing short form reels and promotional videos with Canva and Capcut

SOCIAL MEDIA MANAGER

Industry:

Employment Period:

December 2024 to May 2026 (17 Months)

Duties and Responsibilities:

Web Design Develop, implement, and manage the social media strategy Flexibility of the Client's business profile Attention to Detail Create engaging content for all social media platforms Administrative Monitor and analyze social media metrics to optimize Problem-Solving performance Computer Literacy Stay up-to-date with the latest social media trends and best Project Management Tools practices Strong Communication Creating graphics for social media posting with Canva Editing short form reels and promotional videos with Canva and Capcut

Education History

Field of Study:

Engineering (Mechatronic/Electromechanical)

Major:

Electromechanical Engineering

Graduation Date:

August 1, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Engineering (Mechanical)

Major:

Mechanical Engineering

Graduation Date:

August 1, 2020

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

ENGINEERING TECHNOLOGY

Graduation Date:

January 1, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

ENGINEERING TECHNOLOGY

Graduation Date:

January 1, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

ENGINEERING TECHNOLOGY

Graduation Date:

January 1, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

ENGINEERING TECHNOLOGY

Graduation Date:

January 1, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

ENGINEERING TECHNOLOGY

Graduation Date:

January 1, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

ENGINEERING TECHNOLOGY

Graduation Date:

January 1, 2016

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

MECHANICAL ENGINEERING

Graduation Date:

January 1, 2020

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

MECHANICAL ENGINEERING

Graduation Date:

January 1, 2020

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Major:

MECHANICAL ENGINEERING

Graduation Date:

January 1, 2020

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Social Media Management, Web Design, Web Development, Copywriting, Video Editing, Graphic Design,

INTERMEDIATE ★★

    Email Marketing

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/13893788804
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MSI
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $6.69/hr

Christian

Candidate ID: 465189


ADVANCED

    Written Communication, Data Consolidation, Customer Handling, Customer Service...

INTERMEDIATE

    Mathematics, Research, Microsoft Office, Technical Support...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.69 per hour or $USD 579.81 per month

Full Time: $USD 6.69 per hour or $USD 1159.61 per month

Remote Staff Recruiter Comments

Gail has 11 years of experience working as a Customer Service representative in different BPO companies
She has handled Telco, TV, and online shopping accounts where she supported US, UK, and Australian clients
As an experienced Customer Service Specialist, she has assisted customers with their TV, internet, and home phone service issues
She has accommodated customer account updating and billing inquiries
She also did Chat support and a bit of Sales support
One of her career accomplishments is when she was promoted twice (Level 2 and Level 3) at work
She is proficient in using Microsoft Office Suite (Word, Excel, and PowerPoint) and Bitrix
She can start immediately 
She is amenable to working the day shift schedule for any full-time or part-time roles.

Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/


Strongest Behaviors
 

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Gail is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Gail, who takes responsibilities very seriously.

With experience and/or training, Gail will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Gail is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Customer Support Representative (US and UK Online Shopping Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2008 to March 2010 (16 Months)

Duties and Responsibilities:

  • Provide customer support on the company website
  • Provide customer support for any incidents related to their orders

Customer Sales and Support Representative (Australian Telco Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2010 to March 2011 (8 Months)

Duties and Responsibilities:

  • Provide customer support for their billing needs

Financial Advisor

Industry:

Insurance

Employment Period:

July 2012 to February 2013 (7 Months)

Duties and Responsibilities:

  • Provide financial suggestions that will help the customer reach their financial goals
  • Provide assistance as required by the customer for their financial goals

Marketing Representative

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2013 to July 2013 (3 Months)

Duties and Responsibilities:

  • Search products that can be used for trade
  • Provide assistance required in the office 

Customer Support Representative Inbound Sales

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2013 to January 2014 (5 Months)

Duties and Responsibilities:

  • Suggest technical assistance products that will help the customer with their current issue with their computer or modem that is not covered by the service provided for by their Internet service provider

Customer Support Representative (US TV Account)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2014 to January 2018 (38 Months)

Duties and Responsibilities:

  • Provide customer service to each customer
  • Upsell customer equipment
October 25, 2014 - December 16, 2017
Customer Support Representative – Sales Chat
  • Provide product details customer needs to decide to take the service
  • Maintain security of customer profile
Customer Support Representative (US Photography Account)
  • Provide assistance to customer's requiring help in ordering photos online 
Ad Hoc Trainer
  • Provide necessary training to new agents for the program from Foundations to Product
  • Maintain level of standard in the account by providing agents the standard operations procedure

 

Customer Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2018 to March 2023 (54 Months)

Duties and Responsibilities:

  • Handle repetitive callers and customers who have been transferred multiple times
  • Handle complex issues requiring complex tools
  • Handle escalated calls
  • Provide proper resolution on each and every call to avoid having the customer call back again for the same issues
  • Provide follow up for issues not resolve on the first interaction

Education History

Field of Study:

Social Science/Sociology

Major:

Social Sciences

Graduation Date:

January 1, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Written CommunicationData ConsolidationCustomer HandlingCustomer Service

INTERMEDIATE ★★

    MathematicsResearchMicrosoft OfficeTechnical Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/14720987741
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $5.22/hr

Dale

Candidate ID: 464484


ADVANCED

    Data Analysis, Data Collection, Data Entry, Microsoft Word 2010...

INTERMEDIATE

    Data Analysis, Data Collection, Data Entry, Microsoft Office...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 5.22 per hour or $USD 904.38 per month

Remote Staff Recruiter Comments

  • Dale has been working for 1 year and 5 months as an Investment Analyst in a venture capital investment based in the US.
  • He supported the following tasks:
    • Managing data systems to support the business operations
    • Investment Analysis
    • Monitoring the growth of the client's investment
  • He is proficient with Microsoft 365, Google App, Asana, Click Up, and, Notion.
  • He can start immediately in a full-time position.
Predictive Index Behavioral Profile- Scholar
https://www.predictiveindex.com/reference-profile/scholar/
 

Strongest Behaviors

  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.

     

    Behavioral Summary

    Dale Eireann is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

    This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.


    Employment History

    Investment Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2021 to June 2022 (16 Months)

    Duties and Responsibilities:

    • We extract data and analyze them before submitting our final output to our application in order for our customers to view the needed information and monitor the growth of their investments.
    • In my position, I am responsible for designating tasks to my subordinates, perform Quality Checks of their tasks in order to ensure the accuracy of their work, and to also ensure that they meet the standards and expectations set by the department.
    • I have especially experienced to be keener in looking for details, assess certain inaccuracies in a given document, and to be more proactive in raising any concern or problem that I've encountered.

    Education History


    Skills

    ADVANCED ★★★

      Data Analysis, Data Collection, Data Entry, Microsoft Word 2010, Microsoft Excel, Microsoft PowerPoint, Asana, Investment Analysis,

    INTERMEDIATE ★★

      Data Analysis, Data Collection, Data Entry, Microsoft Office, Google DriveGoogle SheetsGoogle DocsGoogle CalendarAsana

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Shared Room
    • Speed Test Result: Download: 33.47, Upload: 31.55
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Customized
    • Processor: Ryzen 5 3400g
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.65/hr

    Deborah

    Candidate ID: 464406


    ADVANCED

      Google Apps, Google Docs, Customer Support, ViciDial...

    INTERMEDIATE

      Transcription, Google Spreadsheet, Zendesk, Client Support...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.65 per hour or $USD 1499.92 per month

    Remote Staff Recruiter Comments

    • Debbie has over 10 years of work experience. She was employed in the BPO, real estate, and marketing companies as a Data Encoder, Customer Service Representative, Executive Assistant, and Campaign Manager. Her most recent job was as a Sales Administration Assistant for an Au-based pool builder client through Remote Staff. Over the years, she gained expertise in
      • Customer Support
      • Appointment Setting
      • Quality Control
      • Email Management
      • Client Relations
      • Sales Verification
    • In addition, she did cold calling, coordinated with business partners, and bridged gaps within different departments.
    • Debbie is adept in using RingCentral, Zendesk, Asana, Google Spreadsheets, Microsoft Office Applications such as Excel and Word, and MS 365.
    • She is available to start immediately.
    • She prefers working during the day, full-time.
    Predictive Index Behavioral Profile - Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary:

    Deborah is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Debbie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, she will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Sales Administration Assistant

    Industry:

    Construction / Building / Engineering

    Employment Period:

    November 2022 to July 2023 (8 Months)

    Duties and Responsibilities:

    • Key contributor to the coordination of the Sales and Preliminaries team, through document control and administration assistance to the Sales & Prelims Manager as well as adherence to the structured and robust processes in accordance with best practice. This position assists the Sales & Prelims Manager through effective communication and implementation of systems.
    • This position will require prevalent IT and communication capabilities including living the core values, engaging people for challenge, passion for outcomes, holding self and others accountable and rigorous systems and processes.
    • Most work involves both written and oral communication, word processing and typing, and requires relevant skills such as IT, organizational and presentation skills, as well as the ability to multi-task and work well under pressure.
    • The responsibilities are varied and relate to all aspects of residential and commercial projects pre-construction.
    • This position involves high levels of structure and attention to detail to accomplish a number of set tasks to work through on a day-to-day basis.
    • Effective facilitation of critical information to a wide range of individuals; at all levels of the organization and externally.
    • The key outcomes for the position are: the optimization of the Sales and Preliminary Department’s efficiency; through the use and maintenance of operational standards; process controls; clear communication; organisation of plans and project documentation.
      • Coordinate Sales and Preliminaries documentation.
      • Extensive time management skills and the ability to meet tight deadlines are critical to the success of this department.
      • Strong communication, problem solving and interpersonal abilities
      • Organization & Prioritization of Sales & Enquiries Emails.
      • Well-developed time management skills and the ability to manage conflicting priorities and meet tight deadlines
      • Strong attention to detail
      • Methodical and thorough approach to daily tasks.
      • Extensive experience in Excel and Word.

    Campaign Manager

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2021 to August 2022 (19 Months)

    Duties and Responsibilities:

    • Training sales agents
    • Appointment setting that offer products
    • In-charge of training quality analyst
    • Documenting leads or prospect buyer

    Quality Control Director

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2016 to January 2021 (60 Months)

    Duties and Responsibilities:

    • In-charge of training quality analyst
    • Develop quality assurance standards and company processes
    • Create quality measurements to track improvement in products

    Finance Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2013 to January 2014 (12 Months)

    Duties and Responsibilities:

    • Collect operational and market data for financial analysis
    • Identify trends and variances from the data

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2010 to January 2013 (36 Months)

    Duties and Responsibilities:

    • Addressed customer inquiries

    Sales And Client Support

    Industry:

    Environment / Health / Safety

    Employment Period:

    September 2023 to November 2025 (26 Months)

    Duties and Responsibilities:

    Inbound Sales

    • Answer inquiries from potential clients.
    • Sell the company’s service to clients through calls.
    • Do sales support and follow-up.
    • Nurture relationships with current customers and perform inbound lead follow-up calls.

    Personal assistant to the CEO.

    • Note taking
    • Calendar organization
    • Sending emails/ correspondence
    • Following up after appointments.

    Email/Live Chat Support Agent

    Industry:

    Food & Beverage / Catering / Restaurant

    Employment Period:

    May 2016 to October 2016 (5 Months)

    Duties and Responsibilities:

    • As an experienced Email/Live Chat Support Agent, I specialize in providing timely and effective assistance to customers, addressing their inquiries, processing orders online, tracking orders, resolving issues, and ensuring a positive user experience.
    • With strong communication skills, attention to detail, and a customer-first mindset, I am committed to delivering high-quality support and fostering customer satisfaction.

    Customer Success Officer

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    September 2024 to September 2024 (0 Months)

    Duties and Responsibilities:

    • As a dedicated Customer Success Officer, I focus on building strong relationships with clients to ensure they achieve their desired outcomes.
    • By providing proactive support, personalized solutions, and continuous engagement, I help drive customer satisfaction, retention, and long-term success for both the client and the company.

    Education History

    Field of Study:

    Medicine

    Major:

    Medical Transcription

    Graduation Date:

    October 25, 2007

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Google Apps, Google Docs, Customer Support, ViciDial, Email Support,

    INTERMEDIATE ★★

      TranscriptionGoogle SpreadsheetZendeskClient SupportClient Relations

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Shared Room
    • Speed Test Result:
    • Internet Type: DSL
    • Hardware Type: Laptop
    • Brand Name: Dell
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.67/hr

    Charina

    Candidate ID: 463740


    ADVANCED

      Customer Service Management, Project Management, Technical Writing, Customer Satisfaction Analysis...

    INTERMEDIATE

      Technical Support, Quality Assurance, Root Cause Analysis, Coaching...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.67 per hour or $USD 664.88 per month

    Full Time: $USD 7.67 per hour or $USD 1329.77 per month

    Remote Staff Recruiter Comments

    • Charina has more than 5 years of experience in Customer Service and Technical Support
    • She has been a Team Leader for 4 years
    • She handled accounts like telecommunication, retail, and financial
    • She is proficient in using Microsoft Office, Google Workspace, Nice Tool, Slack, Citrix, Cisco. She also have a knowledge with Bitrix and Asana
    • She can start immediately
    Predictive Index Behavioral Profile - COLLABORATOR

    Strongest Behaviors
    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Methodical, steady, and even-paced; loses productivity when interrupted.
    • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
    • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
    Behavioral Summary
     

    Charina Therese is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

    Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. Listens non-judgmentally, and can understand many different sides of an issue. Their unselfish and uncritical interest in others is helpful in developing and maintaining personal relationships. Charina Therese “wears well” in repeated contacts, thinks of others first, and will often put their needs and interests before their own. Driven to help others, including company management, colleagues, direct reports, or customers.

     

      Employment History

      Recruitment Assistant

      Industry:

      Advertising / Marketing / Promotion / PR

      Employment Period:

      March 2016 to May 2016 (2 Months)

      Duties and Responsibilities:

      • Screen and process applicants for possible employment, coordinate with the other department regarding manpower requirements, and participate in Job Fairs and meetings
      • Conducts initial interviews and tests then prepare appropriate recommendations and evaluates results of the examination

      Customer Service Representative

      Industry:

      Call Center / IT-Enabled Services / BPO

      Employment Period:

      February 2017 to June 2017 (4 Months)

      Duties and Responsibilities:

      • Handled calls and assisted Comcast customers in the USA in understanding their billing statements, charges and credits, billing disputes, and other billing-related queries.
      • Ensured the quality of call handling by adhering to policies, procedures, practices, and standards of the operations

      Team Leader/Customer Service Representative

      Industry:

      Call Center / IT-Enabled Services / BPO

      Employment Period:

      February 2017 to September 2020 (43 Months)

      Duties and Responsibilities:

      Team Leader - Level 2 Escalation Team || January 2018 – September 2020
      • Manages L2 Escalation Team who is responsible for the following tasks:
        • Responsible for the review and endorsement of Credit Adjustment/Refund Forms
        • Directly sends Coaching Feedback Form to Level 1 staff to provide opportunities in creating such forms
        • Responsible for Call Recording Investigation
        • Receives escalated calls from Level 1 staff when customer requests for a Supervisor.
        • Work continuously to increase Level 1 knowledge by reviewing escalated cases on a daily basis
        • Ensure that all actions and discussions pertaining to issues escalated from Level 1 staff are completely documented
      • Accomplishes Triad Coaching with the respective Team Leaders and their staff per team
      • Generates Outstanding Tasks and Pending Forms Summary Report for the whole Billing Department
      • Creates Incident Reports, Employee Coaching Form, Notice to Explain Forms, and Disciplinary Action Forms for both Team Leaders and staff
      • Taking Managerial calls when needed and assisting other CSMs with escalated tasks
      • Makes recommendations for escalated tasks
      • Validating the reasons as to why are we raising a credit/refund for our customers
      • Generates and analyzes the report for the approved and endorsed Credit Adjustment/Refund forms for below and above $100.00
      • Ensures quality and efficient service are performed by staff
      • Responsible for tracking staff’s performance and providing necessary recommendations or coaching
      • Handled Billing Taskers (Offline Team) who attend to customers’ concerns thru email by ensuring that those are being addressed in a timely manner
      Customer Service Representative || February 2017 – January 2018
      • Handled calls and assisted iiNet customers in Australia by reviewing their accounts, invoices, billing disputes, and other billing-related inquiry.
      • Had an upskill training in Technical Support and assist customers with technical related concerns by ensuring that complete and accurate troubleshooting is done and by identifying which of the 4 layers is affected (Physical, Data-Link, Network, and Application)
      • Ensured the quality of call handling by adhering to policies, procedures, practices, and standards of the operations

      Team Leader

      Industry:

      Call Center / IT-Enabled Services / BPO

      Employment Period:

      September 2020 to January 2021 (4 Months)

      Duties and Responsibilities:

      • Manages CS Support Team who is responsible for the following tasks:
        • Responsible for the email being sent by customers concerning their shopping charge cards
        • Attending live chats from customers who have inquiries about their shopping account, payment, and billing
        • Providing the best resolution on customers’ queries and concerns such as waiving late fees, overpayment, etc.
      • Validating reasons as to why there’s a need to process credit or refund on customers’ accounts.
      • Responsible for tracking staff’s performance and providing necessary coaching

      Operations Team Leader

      Industry:

      Call Center / IT-Enabled Services / BPO

      Employment Period:

      February 2021 to February 2022 (12 Months)

      Duties and Responsibilities:

      • Manages a team for an inbound and outbound financial account (Fraud TXL Department):
      • Manages customers’ accounts in line with the fraudulent activities of their credit cards
      • Identifies the correct action to be done with the cases such as escalating to Extreme High-Risk and//or Account Take Over.
      • Manages back office in reviewing customer’s applications which includes their documents (KYC and Detections)
      • Responsible for tracking staff’s performance and providing necessary recommendations or coaching

      Operations Team Leader

      Industry:

      Call Center / IT-Enabled Services / BPO

      Employment Period:

      February 2022 to October 2022 (8 Months)

      Duties and Responsibilities:

      • Manages a team for GenCare and GenTech agents of Sprint/T-Mobile
      • Responsible for tracking staff’s performance and providing necessary recommendations or coaching
      • Uploading of Spark to Actions, Call Observations, and NPS Deep Dive as part of root cause analysis for the detractors received

      Purchasing Manager

      Industry:

      Call Center / IT-Enabled Services / BPO

      Employment Period:

      September 2022 to February 2023 (4 Months)

      Duties and Responsibilities:

      • Handles inbound and outbound sales calls
      • Assesses sellers' cars to provide accurate offers
      • Pitches offers and negotiates pick-up and payment
      • Conducts follow-ups and monitors offer IDs
      • Ensures quality and meets pick-up and revenue targets

      Transportation Logistics Pricing Analyst

      Industry:

      Transportation / Logistics

      Employment Period:

      April 2023 to February 2024 (9 Months)

      Duties and Responsibilities:

      • Verifying Shippers through outbound calls
      • Lead Generation in CRM
      • Does email sequence per campaign
      • LinkedIn Outreach.
      • Work with operations to provide spot quotes to clients in a way that maximizes revenue.
      • Organize and prioritize RFP requests in CRM

      Strategic Business Partnership Manager

      Industry:

      Call Center / IT-Enabled Services / BPO

      Employment Period:

      April 2023 to February 2024 (9 Months)

      Duties and Responsibilities:

      • Crafting transformative partnerships that go beyond transactions
      • Fostering collaborations that resonate with mutual visions, aspirations, and growth
      • LinkedIn Content Posting
      • LinkedIn Outreach
      • Email Outreach
      • Outbound Calls
      • Generating of Reports for our weekly
      • Sales Marketing Meeting

      Executive Assistant

      Industry:

      Property / Real Estate

      Employment Period:

      February 2024 to January 2025 (10 Months)

      Duties and Responsibilities:

      • Listing Entry and Management
      • Real Estate Admin Assistance
      • Real Estate Marketing
      • Real Estate Transaction Management
      • Property Management

      Education History

      Field of Study:

      Psychology

      Major:

      Psychology

      Graduation Date:

      May 13, 2016

      Located In:

      Philippines

      License and Certification: :

      N/A


      Skills

      ADVANCED ★★★

        Customer Service Management, Project Management, Technical Writing, Customer Satisfaction Analysis, Supervisory Skills, People Management,

      INTERMEDIATE ★★

        Technical Support, Quality Assurance, Root Cause Analysis, CoachingCall HandlingReal EstateLinkedIn Lead GenerationLinkedIn Marketing

      Work at Home Capabilities:

      • Internet Bandwidth: 25 Mbps
      • Working Environment: Private Room
      • Speed Test Result: Download: 26.55, Upload: 16.31
      • Internet Type: Fiber
      • Hardware Type: Laptop
      • Brand Name: Lenovo
      • Processor: Intel Core i5
      • Operating System: Windows 10

      All-inclusive Rate: USD $7.67/hr

      LIZA

      Candidate ID: 463327


      ADVANCED

        Ad Campaign, Email Marketing, Social Media Management, Content Marketing...

      INTERMEDIATE

        Adobe Photoshop, Adobe Illustrator, Organizational Skills, Time Management...

      Employment Preferences

      Availability:
      Full Time
      Preferred Timezone:
      Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
      Hourly & Monthly Rate:
      (inclusive of service fee)

      *Plus GST for Australian Businesses

      Full Time: $USD 7.67 per hour or $USD 1329.77 per month

      Remote Staff Recruiter Comments

      • Liza has over 7 years of work experience for various industries catering to local & global clients
      • Her main skills/expertise are:
        • Digital Marketing
        • Email Marketing
        • Social Media Management (Facebook, Instagram, LinkedIn, Pinterest, Twitter, YouTube)
        • Content Curation & Marketing
        • Graphics Design
      • She was able to help some of her clients to build their social media accounts from scratch and build their presence. 
      • Has led digital campaigns and implemented strategies
      •  Adept in using these tools/technologies:
        • Marketo
        • HubSpot
        • Mailchimp
        • Canva 
        • Adobe Photoshop, Illustrator
      • She is available to start immediately
      Predictive Index Behavioral Profile - Individualist
      https://www.predictiveindex.com/reference-profile/individualist/

      Strongest Behaviors:
      • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
      • Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
      • Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.
      Behavioral Summary: 

      Liza is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty. Having a willingness to take risk, She is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality. In expressing and acting on ideas, She is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.


      Employment History

      SOCIAL MEDIA SPECIALIST

      Industry:

      Consulting (Business & Management)

      Employment Period:

      February 2015 to July 2016 (17 Months)

      Duties and Responsibilities:

      • Led an influencer marketing campaign to boost brand awareness
      • Reformed content strategy with relevant and relatable post for the target market

      SOCIAL MEDIA SPECIALIST

      Industry:

      Repair and Maintenance Services

      Employment Period:

      November 2017 to March 2019 (16 Months)

      Duties and Responsibilities:

      • Created and established the company's social media accounts using organic strategy
      • Supported the overall digital marketing strategy of the company with link building, Google Ad optimization, and mapping out stakeholder's journey

      DIGITAL MARKETING EXECUTIVE

      Industry:

      Education

      Employment Period:

      September 2016 to August 2017 (11 Months)

      Duties and Responsibilities:

      • Initiated lead generation campaigns that resulted in 200% growth in sales
      • Optimised assets for online and offline marketing campaigns

      DIGITAL MARKETING OPERATIONS ANALYST

      Industry:

      Utilities / Power

      Employment Period:

      March 2019 to July 2021 (28 Months)

      Duties and Responsibilities:

      • Oversaw marketing automation and CRM systems for streamlined funnel operations.
      • Developed scalable email campaigns, nurturing top-tier leads effectively.
      • Became Marketo expert, advising APAC team on subject matter.
      • Assisted sales during COVID-19 challenges for agile adjustments.
      • Trained Indian customer care for improved social media engagement.
      • Presented analytics and social media prowess at Paris HQ.

      DIGITAL MARKETING OFFICER

      Industry:

      Construction / Building / Engineering

      Employment Period:

      August 2021 to August 2022 (12 Months)

      Duties and Responsibilities:

      • Drove HardieFlex® sales through effective lead gen campaigns.
      • Increased website traffic by 25% and engagement by 30% via website redesign.
      • Enhanced brand awareness through successful online trade events.
      • Guided APAC decisions with insightful digital marketing reports.
      • Ensured branding consistency by coordinating third-party agencies.

      B2B Marketing Specialist

      Industry:

      Human Resources Management / Consulting

      Employment Period:

      October 2022 to May 2023 (7 Months)

      Duties and Responsibilities:

      • Researched and analyzed trends for strategic marketing insights.
      • Orchestrated multi-channel campaigns aligned with business goals.
      • Analyzed campaign performance, optimizing strategies using metrics.
      • Managed and enhanced CRM, marketing automation, and databases.
      • Applied latest B2B trends and tech to elevate marketing strategies.

      Freelance Contract

      Industry:

      Travel / Tourism

      Employment Period:

      January 2023 to November 2023 (10 Months)

      Duties and Responsibilities:

      • Email Marketing
      • Database Management
      • Mentor Walks
      • AU Email Marketing
      • Social Media Management
      • Content Writing
      • Database Management
      • Paid Ads
      • Analytical Reporting
      • CHG Marketing,
      • PH - Market Research
      • Communication Strategy

      Education History

      Field of Study:

      Art/Design/Creative Multimedia

      Major:

      Literary, Cultural & Performance Studies

      Graduation Date:

      August 31, 2023

      Located In:

      Philippines

      License and Certification: :

      N/A

      Field of Study:

      Mass Communications

      Major:

      Communication

      Graduation Date:

      January 2, 2013

      Located In:

      Philippines

      License and Certification: :

      N/A


      Skills

      ADVANCED ★★★

        Ad Campaign, Email Marketing, Social Media Management, Content Marketing, Graphic Design, Lead Generation, Digital Marketing,

      INTERMEDIATE ★★

        Adobe Photoshop, Adobe Illustrator, Organizational SkillsTime ManagementProject ManagementLink BuildingWebsite Management

      Work at Home Capabilities:

      • Internet Bandwidth: 50 Mbps
      • Working Environment: Private Room
      • Speed Test Result: Download: 20.44, Upload: 6.21
      • Internet Type: Fiber
      • Hardware Type: Laptop
      • Brand Name: Asus
      • Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz 2.40 GHz
      • Operating System: Windows 10

      All-inclusive Rate: USD $12.58/hr

      Crisanto

      Candidate ID: 463251


      ADVANCED

        Project Management, Project Documentation, Project Supervision, Scheduling...

      INTERMEDIATE

        Civil Engineering, Adobe software, AutoCAD Operation, Primavera...

      Employment Preferences

      Availability:
      Full Time
      Preferred Timezone:
      Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
      Hourly & Monthly Rate:
      (inclusive of service fee)

      *Plus GST for Australian Businesses

      Full Time: $USD 12.58 per hour or $USD 2180.54 per month

      Remote Staff Recruiter Comments

      • Crisanto has 29 years of working experience in the Construction Industry.
      • He has experience in
        • Project Management
        • Supervision
        • Quality Assurance
        • Project Safety
        • Project Documentations
      • He prepare project proposals and develop project plan, schedule and budget.
      • He assess potential risks and technical challenges and develop appropriate mitigation plans.
      • He presides Construction Coordination Meeting, Project Management Technical Meeting & Health, Safety, & Environment Meeting
      • He handled all external finishing works (including hardscaping, landscaping, water features, building amenities, infrastructure, road works, underground utilities installations, etc.).
      • He worked with different clients in Australia
      • He used:
        • Primavera
        • AutoCAD
        • SketchUp
        • MS Office
        • MS Project
      • He can start ASAP.
      Predictive Index Behavioral Profile - Operator
      https://www.predictiveindex.com/reference-profile/operator/

      Strongest Behaviors
      • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
      • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
      • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
      Behavioral Summary

      Crisanto is helpful, patient, and stable; works steadily and consistently. He is respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. He prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

      He will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, he will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


       

      Employment History

      Civil Engineering Aide

      Industry:

      Construction / Building / Engineering

      Employment Period:

      January 1993 to May 1995 (27 Months)

      Duties and Responsibilities:

      •  Handles and supervise assigned various projects.
      • Coordinate with the Government contractors regarding project status, progress, accomplishments and billings.
      • Prepares contractors billing documents and reviews/approves accomplishment reports.
      • Prepares plans, schedules and other project documentations
      • Reports directly to the District Manager

      Project Engineer

      Industry:

      Construction / Building / Engineering

      Employment Period:

      July 1995 to January 1997 (18 Months)

      Duties and Responsibilities:

      • Reports to Project Manager Prepares all construction documents from Quantity Surveying, Bar charts, materials/labor takeoffs, scheduling and project close out documentations.
      • Handles and supervise projects.
      • Coordinates with the client’s Architects and Building Administrator.
      • Design and drafts plans for various clients through AutoCAD. Reports directly to the General Manager.

      Project Development Manager

      Industry:

      Construction / Building / Engineering

      Employment Period:

      November 2019 to March 2022 (28 Months)

      Duties and Responsibilities:

      •  Reporting to the Vice President for Operations Prioritize, plan and coordinate project development activities according to customer requirements.
      • Supervise development team on daily basis to execute assigned projects within deadlines and budget.
      • Act as primary contact for customer queries and concerns.
      • Perform customer negotiations for contractual terms and agreements.
      • Prepare project proposals and develop project plan, schedule and budget.
      • Assess potential risks and technical challenges and develop appropriate mitigation plans.
      • Perform cash flow analysis and process invoices in a timely fashion.
      • Develop business presentations for customer as needed.
      • Develop cost reduction initiatives while maintaining quality and productivity.
      • Interact with customers to clearly understand business needs and expectations.
      • Build positive working relationships with customers and ensure customer satisfaction.
      • Analyze and resolve project issues in timely and accurate manner.

      Project Manager

      Industry:

      Construction / Building / Engineering

      Employment Period:

      May 2017 to March 2019 (22 Months)

      Duties and Responsibilities:

      • Reporting to Head of Construction Handles and manages Alteration and Additional Projects
      • Conduct weekly meetings with engineering, designers and consultants
      • Supervises Subcontractors daily activities and accomplishments
      • Ensuring that both the health and safety project plans are implemented
      • Being on site to oversee all the construction process
      • Organizing the Site Admin/Engineers for ensuring that they are performing as required
      • Ensuring that the stipulated safety rules and regulations are met Follows the project construction process to ensure that it is completed in time
      • Monitors the subcontractors that they are punctual and that they deliver the target schedule 
      • Ensure that quality is preserved in the construction process and that the budget is maintained
      • Review and assess different construction methods, sequencing, potential problems and timelines
      • Implements engineering/construction plans/specifications, methods and procedures

      Project Manager

      Industry:

      Construction / Building / Engineering

      Employment Period:

      July 2013 to February 2017 (43 Months)

      Duties and Responsibilities:

      •  Reporting to the President & Client, Presides Construction Coordination Meeting, Project Management Technical Meeting & Health, Safety, & Environment Meeting. Implements project plans to meet objectives
      • Coordinates and integrates project activities Manages, leads, administers project resources
      • Monitors project activities and resources to mitigate risk Implements and maintain quality assurance processes
      • Makes improvements, solves problems, takes corrective actions when problems arise
      • Gives presentations or briefings on all aspects of the projects
      • Participates in phase, milestone, and final project reviews Identifies project documentation requirements or procedures
      • Develops and implements work cycle, look ahead schedules and target date plans
      • Manage Construction Progress

      Project Superintendent

      Industry:

      Construction / Building / Engineering

      Employment Period:

      June 2011 to July 2013 (25 Months)

      Duties and Responsibilities:

      •  Reporting to Project Manager Handles and supervises manpower’s daily activities and accomplishments
      • Ensuring that both the health and safety project plans are implemented
      • Being on site to oversee all the construction process
      • Ensuring that the budget is followed in terms of purchases and wages
      • Organizing the workers and ensuring that they are performing as required
      • Recording the total costs for materials bought and payments for work done
      • General inspection of the workers and their performance and safety
      • Ensuring that the stipulated safety rules and regulations are met Follows the project construction process to ensure that it is completed in time
      • Supervises the subcontractors and ensures that they are punctual and that they deliver
      • Ensure that quality is preserved in the construction process and that the budget is maintained
      • Reports daily, weekly and monthly accomplishment.

      Senior Project/Site QAQC In-Charge

      Industry:

      Construction / Building / Engineering

      Employment Period:

      June 2010 to June 2011 (12 Months)

      Duties and Responsibilities:

      •  Reporting to the Project Director
      • Prepare Quality Inspections and monitoring on Various Projects.
      • Meeting with Project managers on various site regarding their quality and workmanships on site.
      • Prepares project punch list, Certificate of completions and handover documents.

      Senior Civil Engineer / QAQC In-Charge

      Industry:

      Construction / Building / Engineering

      Employment Period:

      November 2007 to May 2010 (30 Months)

      Duties and Responsibilities:

      •  Reporting to the Project Manager Attend weekly coordination meeting with Client, Project Manager, Tower Managers and the consultant.
      • Handles all external finishing works (including hardscaping, landscaping, water features, building amenities, infrastructure, road works, underground utilities installations, etc.)
      • Ensuring that all the External works teams were fully aware of the relevant site instructions, method statements, inspections and test plans.
      • Checks the weekly & monthly report of External Works Engineers for submission to Project Manager and Client.
      • Studies the Master schedule of Work, and then elaborates the activities in order to be displayed in weekly basis for closer and proper monitoring and controlling of undergoing activities.
      • Ensure that the quality of materials, workmanship was based on plans and specifications and strictly implemented.

      Project Manager / Safety In-Charge

      Industry:

      Construction / Building / Engineering

      Employment Period:

      October 2006 to October 2007 (12 Months)

      Duties and Responsibilities:

      • Reporting to the General Manager
      • Conduct meeting & seminars for the safety awareness of workers and management. 
      • Implement and provide the company safety rules and regulations.
      • Ensuring that all the construction team is fully aware of the relevant construction procedures, method statements, inspections and test plains and correctly implement them.
      • Plans, discusses and reviews all activities to the site engineers on a daily basis. Implement safety inspection on manpower, tools, equipment and workplaces.
      • Cooperates with the Client’s Project Manager to ensure that the project quality system requirements are properly implemented
      • Studies the Master schedule of Work, and then elaborates the activities in order to be displayed in weekly basis for closer and proper monitoring and controlling of undergoing activities.
      • Prepares and submits weekly and monthly safety reports and project accomplishment reports to the General Manager
      • Ensures the workforce meets its commitment to our clients in terms of project accomplishment and schedules of completion.

      Managing Partner / Operations Manager

      Industry:

      Construction / Building / Engineering

      Employment Period:

      October 2004 to September 2006 (23 Months)

      Duties and Responsibilities:

      • Reporting to Managing Director
      • Manages all transaction in regards with  Cell sites projects, implementations, operations and cash flows.
      • Ensures the workforce meets its commitment to our clients in terms of project accomplishment and schedules of completion.
      • Controls labor allocation and ensure that carrying out the works in the most efficient manner and in the stipulated time, budget and quality
      • Weekly Coordination meeting with the client’s Project Manager
      • Attends project acceptance at provincial areas together with the main contractor and company representative.
      • Responsible for gathering prospective engineering related projects.
      • Checks all project documentation for filing of close-out documents and other billing purposes.
      • Checks, reviews and approves all documents such as PERT-CPM, Bar Charts, Manpower & materials Take-offs, Cost Estimates, etc.
      • Design and drafts details, schemes, shop drawings, as-built plans, project presentations and other documents using AutoCAD.
      • Arrange meetings with the government officials and other who is concerned in the proposed site location, before implementing  cell site projects.

      Project Head

      Industry:

      Construction / Building / Engineering

      Employment Period:

      November 2000 to October 2004 (46 Months)

      Duties and Responsibilities:

      • Manages all company related projects.
      • Handles and supervises all civil works related projects
      • Ensures all workforces meet its commitment to our clients in terms of project accomplishments and schedule of completions.
      • Responsible for all company meetings, transactions and documentations, from project’s prebidding meetings to project implementations.
      • Represents the company in terms of client’s emergency calls and other special events.
      • Attends pre-qualification biddings and site surveys/inspections for prospective projects. .
      • Prepares all necessary bidding documents such as Project Estimates, Manpower & Materials  Takeoffs, Schedules, PERT-CPM & Bar Charts.
      • Presides weekly meeting concerning project status on sites
      • Attends weekly Mancom (Manpower Committee) meeting with the President and other Managers.
      • Design and drafts details, schemes, shop drawings, as-built plans, project presentations and other documents using AutoCAD program
      • Reports to the Operations Manager regarding project status and other Telecommunication projects and other concerns

      Civil Works subcontractor

      Industry:

      Construction / Building / Engineering

      Employment Period:

      September 1997 to May 2000 (32 Months)

      Duties and Responsibilities:

      • Overall responsible for all projects, planning and management
      • Handles experienced engineers, foremen, and skilled workers
      • Gathers related projects on various prospective customers/clients.
      • Attends meetings, seminars, biddings and site inspections.
      • Transacts with bank’s manager or bank’s representatives in regards with the company’s accounts and other bank concerns.
      • Presiding weekly meetings at the site with client’s representatives, engineers, foremen, and manpower. Coordinates with the client’s
      • Managers regarding project status and project accomplishments.
      • Reviews, checks and approves Bill of Quantities, Bar Charts, Manpower & Materials Takeoffs, PERT-CPM, S-curves, Project accomplishment reports and Billing documents.
      • Design and drafts details, schemes, shop drawings, as-built plans, project presentations and other documents using AutoCAD
      • Monitors budget, expenses, project cash flows

      Project Development Manager

      Industry:

      Construction / Building / Engineering

      Employment Period:

      November 2019 to March 2022 (28 Months)

      Duties and Responsibilities:

      • Reporting to the Vice President for Operations
      • Prioritize, plan and coordinate project development activities according to customer requirements.
      • Supervise development team on daily basis to execute assigned projects within deadlines and budget.
      • Act as primary contact for customer queries and concerns.
      • Perform customer negotiations for contractual terms and agreements.
      • Prepare project proposals and develop project plan, schedule and budget.
      • Assess potential risks and technical challenges and develop appropriate mitigation plans.
      • Perform cash flow analysis and process invoices in a timely fashion.
      • Develop business presentations for customer as needed.
      • Develop cost reduction initiatives while maintaining quality and productivity.
      • Interact with customers to clearly understand business needs and expectations.
      • Build positive working relationships with customers and ensure customer satisfaction.
      • Analyze and resolve project issues in timely and accurate manner.

      BUSINESS DEVELOPMENT MANAGER

      Industry:

      Construction / Building / Engineering

      Employment Period:

      January 2023 to January 2025 (24 Months)

      Duties and Responsibilities:

      • Overall responsible from Tender documentation to project completion and turnover.
      • Gathers related projects on various prospective customers/clients.
      • Facilitate coordination meetings, seminars, biddings, and site inspections.
      • Presiding weekly meetings at the site with client’s representatives, engineers, foremen, and manpower.
      • Coordinates with the client’s Managers regarding project status and project accomplishments.
      • Reviews, checks and approves Bill of Quantities, Bar Charts, Manpower & Materials Takeoffs, PERT-CPM, S-curves, Project accomplishment reports and Billing documents.
      • Reviews, checks and approves Design and drafts details, schemes, shop drawings, as-built plans, project presentations and other documents
      • Monitors budget, expenses, project cash flows.

      Education History

      Field of Study:

      Engineering (Civil)

      Major:

      Civil

      Graduation Date:

      May 3, 1993

      Located In:

      Philippines

      License and Certification: :

      N/A


      Skills

      ADVANCED ★★★

        Project Management, Project Documentation, Project Supervision, Scheduling, Quality Management,

      INTERMEDIATE ★★

        Civil EngineeringAdobe softwareAutoCAD OperationPrimaveraMicrosoft Office

      Work at Home Capabilities:

      • Internet Bandwidth: Between 5mbps to 100mbps
      • Working Environment: Private Room
      • Speed Test Result: Download: 15.04, Upload: 4.68
      • Internet Type: Broadband
      • Hardware Type: Desktop
      • Brand Name: Customed
      • Processor: AMD Ryzen 5
      • Operating System: Windows 10

      All-inclusive Rate: USD $7.67/hr

      Julie

      Candidate ID: 463195


      ADVANCED

        Procurement, SAP, Purchasing Management, Invoicing...

      INTERMEDIATE

        Inventory Management, Microsoft...

      Employment Preferences

      Availability:
      Full Time Part Time
      Preferred Timezone:
      Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
      Hourly & Monthly Rate:
      (inclusive of service fee)

      *Plus GST for Australian Businesses

      Part Time: $USD 7.67 per hour or $USD 664.88 per month

      Full Time: $USD 7.67 per hour or $USD 1329.77 per month

      Remote Staff Recruiter Comments

      • Julie is a seasoned Buyer with 15 years of accumulated experience. She's been in a number of industries such as manufacturing, distribution, telco, and shared services where she performed the following:
        • Procurement
        • Inventory
        • Stock analysis and monitoring
        • Purchase order creation
        • Invoice and PO discrepancy resolution
        • Invoicing
      • She pioneered the country knowledge transfer of procurement processes from headquarters to the local office.
      • Other non-procurement task includes the processing of Vendor Master creation and change.
      • She is exposed to the following tools and applications: SAP, Salesforce, Coupa, MS Outlook, and MS Teams.
      • She can start immediately. She prefers working for a morning or mid-shift but can consider the night shift too, part-time or full-time.
      Predictive Index Behavioral Profile - Artisan
      predictiveindex.com/reference-profile/artisan/

      Strongest Behaviors
      • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
      • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
      • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
      Behavioral Summary

      Julie Ann is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

      With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Julie Ann plans ahead, double checks, and follows up carefully on decisions and actions.

      Employment History

      PRODUCTION PLANNER AND MATERIALS CONTROL ASSISTANT

      Industry:

      Manufacturing / Production

      Employment Period:

      August 2003 to May 2004 (9 Months)

      Duties and Responsibilities:

      • Monitors and analyses sales, stock, raw materials, production supplies and finished goods
      • Handles stock replenishment and materials procurement
      • Ensures production of finished goods
      • Assists in preparing product costing and price proposals
      • Assists in the preparation of documents in the importation and ordering of products

      INVENTORY PLANNER

      Industry:

      Manufacturing / Production

      Employment Period:

      July 2004 to January 2005 (6 Months)

      Duties and Responsibilities:

      • Monitors and analyses stock level maintained by 3 distribution centers
      • Analyses sales and stocks to prepare monthly purchase plan
      • Processes releasing of imported products
      • Plans for the daily deliveries of local principals
      • Coordinates with foreign principals regarding shipments update
      • Handles stock replenishment to provincial distribution centers
      • Submits monthly reports to principals
      • Assists in conducting physical count and reconciliation

      INVENTORY CONTROLLER/PLANNER

      Industry:

      Telecommunication

      Employment Period:

      May 2005 to May 2008 (36 Months)

      Duties and Responsibilities:

      PROCUREMENT SPECIALIST (MAY 2005 – SEPTEMBER 2006)
      • Projects / Items handled: Outside Plant Installation - Civil Works, Cabling Works (Fiber Optic Cable and Copper Cable Laying, Riser Cabling); Outside Plant Materials and Subscriber Line Installation Materials; Systems Furniture
      • Determines all possible contractors / suppliers of projects / materials based on company's requirements and specifications provided by the requisitioning group
      • Evaluates contractors to be invited for bidding of projects based on their current and remaining financial exposures
      • Evaluates bids / quotations and recommends award to reliable bidders with the lowest price and conformance to the end-user’s technical specifications
      • Interfaces with local vendors through telephone, email, facsimiles in negotiating prices and terms including after-sales services, warranties, delivery arrangements and manner of payment
      • Acts as liaison between the vendors and the company's internal users by gathering information such as technical details and prevailing market conditions for items to be purchased. Coordinates any after-sales activities that may be necessary
      • Continuously source the best supplier which can best serve the company's requirements geared towards developing a long term business partnership
      • Initiates corrective action on day-to-day problems that may arise as well as major problems directly or indirectly caused by the vendor
      HEAD FOR WIRELESS SUPPORT (SEPT. 2006 – AUG. 2007)
      • Supervise the activities of the Inventory Planner, and 4 Document Controllers in 2 warehouses
      • Ensures accuracy of SAP data vs. actual stocks thru physical count; Coordinates with Inventory Accounting and Warehouse for variance reconciliation
      • Responsible for the preparation and update of process flow for Wireless
      INVENTORY CONTROLLER (JAN. 2007 – MAY 2008)
      • Responsible for the on-time update of Material Master and Bill of Materials Structure
      • Responsible for the cleaning up of the Material Master Data
      • Responsible for the processing of material documents for reversal
      • Supports the on-time implementation of new projects by participating in the SAP User Acceptance Test (UAT) thru Material Master and System Enhancement
      INVENTORY PLANNER (AUG. 2007 – MAY 2008)
      • Responsible for the on-time replenishment of corporate supplies

      ANALYST 2, PROCUREMENT

      Industry:

      Manufacturing / Production

      Employment Period:

      May 2008 to June 2012 (49 Months)

      Duties and Responsibilities:

      • Processing, monitoring and follow-up of supplier related concerns such as aging invoices, past due invoices, return goods and price changes.
      • Monitors and analyses source changes to ensure its up to date status.
      • Processing of part and price set up in the system to be prepared for issuing purchase order.
      • Ensures monthly submission of division forecast for global forecasting of specified suppliers.
      • Submits reports for PO's and prices using ORACLE tables and creation of QUERIES.
      • Analyses purchase price variances by determining issues such as UOM and price break issues, price changes without proper documentation, and PO's purchased to alternate vendor.
      • Extends performance as a Supplier Manager and do managing of supplier on-time delivery performances, price changes and engineering change notice requests and processed shortages, returned goods, invoices.
      • Submits reports and presentations to Procurement Heads and Supplier Managers with regards to supplier on-time delivery, shortages and PPM.
      • Delivered engineering change packages to specified suppliers.

      SENIOR ANALYST, PROCUREMENT

      Industry:

      Manufacturing / Production

      Employment Period:

      October 2014 to January 2020 (63 Months)

      Duties and Responsibilities:

      • Processing of vendor order acknowledgement for local (AU & NZ) and imports (non AU & NZ) purchase orders
      • Expediting of local vendor late purchase order deliveries by email follow ups and calls
      • Creation of urgent purchase orders
      • Processing of automation purchase orders
      • Processing of vendor delivery discrepancies
      • Manages the Order Management Mailbox by answering urgent inquiries from vendor and BOC end-users so as to prevent escalations.
      • Other non-procurement task includes the processing of Vendor Master creation and change

      BUYER ANALYST

      Industry:

      Manufacturing / Production

      Employment Period:

      October 2020 to December 2021 (14 Months)

      Duties and Responsibilities:

      • Registration of purchasing information record for local and overseas vendors
      • Overseas vendor handling with tasks such as PO sending, checking of shipping documents for customs clearance, processing of vendor's pro-forma invoice and order acknowledgements
      • Invoice and PO discrepancy resolution
      • Purchase order change processing

      Buyer

      Industry:

      Manufacturing / Production

      Employment Period:

      January 2022 to March 2022 (2 Months)

      Duties and Responsibilities:

      • Monitors and analyses stock (ingredient items) for replenishment
      • Creates PO for ingredient items for salads and sends to vendors
      • Monitor PO deliveries and follow up vendors for late deliveries
      • Check purchase price variances
      • Monitors delivery discrepancies from vendor and resolve issues

      Education History

      Field of Study:

      Engineering (Industrial)

      Major:

      Graduation Date:

      March 1, 2003

      Located In:

      Philippines

      License and Certification: :

      Driver's License Holder

      Certification of Eligibility (Career Service Professional Examination with a rating of 84.32%) conducted by the Civil Service Commisision


      Skills

      ADVANCED ★★★

        Procurement, SAP, Purchasing Management, Invoicing,

      INTERMEDIATE ★★

        Inventory ManagementMicrosoft

      Work at Home Capabilities:

      • Internet Bandwidth: 50 Mbps
      • Working Environment: Private Room
      • Speed Test Result: https://www.speedtest.net/result/13796226986
      • Internet Type: Fiber
      • Hardware Type: Laptop
      • Brand Name: MacBook Air
      • Processor: Apple M1
      • Operating System: MacOS X

      All-inclusive Rate: USD $7.67/hr

      Jericson

      Candidate ID: 463192


      ADVANCED

        Microsoft Excel, Google Sheets...

      INTERMEDIATE

        Data Entry, Technical Support, CRM, Phone Support...

      Employment Preferences

      Availability:
      Full Time Part Time
      Preferred Timezone:
      US Pacific Standard Time
      Hourly & Monthly Rate:
      (inclusive of service fee)

      *Plus GST for Australian Businesses

      Part Time: $USD 7.67 per hour or $USD 664.88 per month

      Full Time: $USD 7.67 per hour or $USD 1329.77 per month

      Remote Staff Recruiter Comments

      Jericson has over seven years of experience doing customer service in the finance, technology and BPO industry

      Answered inquiries from customers via phone, chat and email

      Assisted customers with technical product issues or concerns through basic troubleshooting

      Processed account verification and customer registration

      He is open to full-time positions and is available to start after 2 weeks of getting hired 
       

      Predictive Index Behavioral Profile - Guardian

      https://www.predictiveindex.com/reference-profile/guardian/

      Strongest Behaviors:

      • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
      • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
      • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
      Behavioral Summary:

      A very conscientious and disciplined person; particularly careful, thorough, and accurate in his work. Jericson is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jericson will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

      Given sufficient experience, he will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in his actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


      Employment History

      Customer Service Representative

      Industry:

      Employment Period:

      March 2016 to June 2017 (15 Months)

      Duties and Responsibilities:

      SITEL MARCH 2016 - JUNE 2017Customer Service Representative

      I help business owners to Technical Support Representative

      Industry:

      Employment Period:

      August 2017 to May 2019 (21 Months)

      Duties and Responsibilities:

      scale up their business by - Assists customers who might run into issues managing their daily tasks with technical products or services. and daily operation.

      Customer Service Representative & Customer

      Industry:

      Employment Period:

      September 2019 to February 2022 (29 Months)

      Duties and Responsibilities:

      Support - Answers customer inquiries and provides VIRTUAL ASSISTANT customer support via phone and chat.

      Time Analyst (Admin and Operation

      Industry:

      Employment Period:

      March 2022 to August 2022 (5 Months)

      Duties and Responsibilities:

      Support) - Responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, and email volume.

      Customer Service Representative & Customer

      Industry:

      Employment Period:

      September 2022 to Present

      Duties and Responsibilities:

      Support - Answers customer inquiries and provides customer support via phone and chat.

      Education History

      Field of Study:

      Major:

      TOOLS

      Graduation Date:

      January 1, 1970

      Located In:

      Philippines

      License and Certification: :

      N/A

      Field of Study:

      Computer Science/Information Technology

      Major:

      Graduation Date:

      January 1, 2012

      Located In:

      Philippines

      License and Certification: :

      N/A


      Skills

      ADVANCED ★★★

        Microsoft ExcelGoogle Sheets

      INTERMEDIATE ★★

        Data Entry, Technical Support, CRM, Phone SupportCommunication SkillsEmail managementCustomer SupportCustomer Service

      Work at Home Capabilities:

      • Internet Bandwidth: Between 5mbps to 100mbps
      • Working Environment: Private Room
      • Speed Test Result:
      • Internet Type: Fiber
      • Hardware Type: Laptop
      • Brand Name: o
      • Processor: intel core i5
      • Operating System: Windows 10

      All-inclusive Rate: USD $6.89/hr

      April

      Candidate ID: 463082


      ADVANCED

        eCommerce, Customer Support, Purchasing Management, Order Processing...

      INTERMEDIATE

        Data Entry, Email Handling, Email Marketing...

      Employment Preferences

      Availability:
      Full Time
      Preferred Timezone:
      Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
      Hourly & Monthly Rate:
      (inclusive of service fee)

      *Plus GST for Australian Businesses

      Full Time: $USD 6.89 per hour or $USD 1193.64 per month

      Remote Staff Recruiter Comments

      • April has been working for over 10 years and has experience working for both local and international companies.  With her years of experience, she was able to handle the following tasks:
        • Inventory Management
        • Orders & Purchasing Management
        • Data Entry
        • Sales
        • Lead Generation
        • Customer Service Support
        • Appointment Setting
        • Email Management
        • Bookkeeping and Accounting
      • She enrolled herself in an Amazon VA Masterclass and has been working as a Virtual Assistant since 2021. She has supported both Australian and German clients. 
      • She is proficient in using the following tools/software:
        • MS Excel
        • Ladesk
        • Zoho
        • Packlink Pro
        • Sendcloud
        • Boxhero
        • Orderhive 
        • Content Studio
      • When she was working as an e-commerce Virtual Assistant, she was tasked to:
        • Customer service support- email and chat support
        • Order Fulfilment and Order Management- Amazon, Shopify, eBay, Etsy
        • Inventory Management and Purchasing
        • Social Media Management- scheduled posting
        • Administrative and Accounting tasks
      • She is available to start immediately and is amenable to working the day shift for any full-time position.


      Predictive Index Behavioral Profile-  Promoter
      https://www.predictiveindex.com/reference-profile/promoter/

      Strongest Behaviors

      • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
      • Teaches and shares; often working collaboratively with others to help in any capacity.
      • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

      Behavioral Summary

      April is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

      The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


      Employment History

      General Virtual Assistant

      Industry:

      Retail / Merchandise

      Employment Period:

      January 2022 to December 2022 (11 Months)

      Duties and Responsibilities:

      • Customer Service support and email management using Ladesk and Zoho
      • Orders Fulfillment thru Packlink Pro or Sendcloud (Amazon, Shopify, Ebay, Etsy, Kaufland etc)
      • Orders Management and Purchasing via Orderhive and Billbee
      • Inventory Management via Boxhero 
      • Other admin tasks and social media management task

      Leads Generation and Data Entry on Linkedin

      Industry:

      Computer / Information Technology (Hardware)

      Employment Period:

      July 2021 to February 2022 (7 Months)

      Duties and Responsibilities:

      • Facebook etc Email Management offload the time-consuming Zendesk Management tasks through the knowledge,
      • Appointment Setting strategies, and ideas I have learned from my training and Amazon Seller VA Masterclass

      Sales transactions, Health, Death, and Living claims

      Industry:

      Banking / Financial Services

      Employment Period:

      September 2017 to July 2021 (46 Months)

      Duties and Responsibilities:

      • Help protect BPI's clients secure their finances thru Life and Health Insurance, Savings, and Investment
      • Hit the daily, weekly, and monthly sales quota
      • Assist after Sales transactions, Health, Death, and Living claims

      Purchaser

      Industry:

      Manufacturing / Production

      Employment Period:

      June 2015 to July 2017 (25 Months)

      Duties and Responsibilities:

      • Verify from the requestor the specification of the requested item
      • Search for at least three vendors and request a formal quote
      • Create the Purchase Order in the Netsuite system
      • Monitor the delivery schedule and inform the end-use and the warehouse

      Sales Associate

      Industry:

      Banking / Financial Services

      Employment Period:

      January 2007 to December 2012 (71 Months)

      Duties and Responsibilities:

      • In charge of selling and promoting the product
      • Hit the daily, weekly, and monthly sales quota
      • Maintain the stocks inventory level and receipt of the delivery

      Education History

      Field of Study:

      Business Studies/Administration/Management

      Major:

      BS Accounting Technology

      Graduation Date:

      April 1, 2013

      Located In:

      Philippines

      License and Certification: :

      N/A


      Skills

      ADVANCED ★★★

        eCommerce, Customer Support, Purchasing Management, Order Processing, Order Management, Email Support,

      INTERMEDIATE ★★

        Data EntryEmail HandlingEmail Marketing

      Work at Home Capabilities:

      • Internet Bandwidth: 25 Mbps
      • Working Environment: Private Room
      • Speed Test Result: Download: 8.61, Upload: 2.16
      • Internet Type: Broadband
      • Hardware Type: Laptop
      • Brand Name: HP
      • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
      • Operating System: Windows 10

      All-inclusive Rate: USD $12.58/hr

      Pamela

      Candidate ID: 462715


      ADVANCED

        Research, Finance, Communication Skills, Virtual Assistant Skills...

      INTERMEDIATE

        Administrative Support...

      Employment Preferences

      Availability:
      Full Time
      Preferred Timezone:
      Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
      Hourly & Monthly Rate:
      (inclusive of service fee)

      *Plus GST for Australian Businesses

      Full Time: $USD 12.58 per hour or $USD 2180.54 per month

      Remote Staff Recruiter Comments

      • Pam has been working for three years as Research Analyst focused on Real Estate Investment Trusts.
      • She performed the following tasks:
        • Research Analysis
        • Collecting Data
        • Financial Market Analysis
      • She is an active member of Junior Executive, Information Technology Club, and Junior Confederation Finance Association.
      • She is proficient with Microsoft 365, Google App, and the company's tool.
      • She is available to start with a 4-week notice for a full-time position.
      Predictive Index Behavioral Profile - Maverick

      Strongest Behaviors
      • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
      • Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
      • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
      Behavioral Summary
      A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

        Employment History

        Intern

        Industry:

        Government / Defence

        Employment Period:

        March 2017 to June 2017 (3 Months)

        Duties and Responsibilities:

        • Receiving and validating tax returns against Batch Control Sheets from accredited agent banks.
        • Filing and sorting of files.
        • Validating Income Tax Return

        Research Analyst

        Industry:

        Computer / Information Technology (Software)

        Employment Period:

        November 2018 to May 2022 (42 Months)

        Duties and Responsibilities:

        • Carefully examining the data and using a variety of sources to research and analyze topics in order to reach 100% quality.
        • Processing the documents from each company and collecting quantitative data that results in 100% productivity each day.
        • Checking if the data are reflected on our client-facing site to ensure the integrity of the company's financial market information is 100% accurate.

        Technical Support Senior Assistant

        Industry:

        Consulting (Business & Management)

        Employment Period:

        December 2022 to March 2024 (15 Months)

        Duties and Responsibilities:

        • Engaged in the production and review of Portfolio Analysis Reports for client and manager research.
        • Facilitated communication with clients and diverse investment professionals concerning data and report production, including:
          • a. Equities and Trade reports
          • b. Hedge Funds
          • c. ESG Reports
        • Collaborated as Project Manager with cross-functional teams, including portfolio managers and client teams, to gather information and generate output reports essential for informed investment decisions and

        Technical Support Specialist

        Industry:

        Consulting (Business & Management)

        Employment Period:

        March 2024 to July 2024 (4 Months)

        Duties and Responsibilities:

        • Engaged in the production and review of Portfolio Analysis Reports for client and manager research.
        • Facilitated communication with clients and diverse investment professionals concerning data and report production, including:
          • a. Equities and Trade reports
          • b. Hedge Funds
          • c. ESG Reports
        • Collaborated as Project Manager with cross-functional teams, including portfolio managers and client teams, to gather information and generate output reports essential for informed investment decisions and recommendations.

        CORPORATE STRATEGY, PLANNING AND FINANCING SENIOR ASSOCIATE

        Industry:

        Utilities / Power

        Employment Period:

        August 2024 to February 2025 (6 Months)

        Duties and Responsibilities:

        • Handle financial models, valuations, and sensitivities for investment projects, and support capital financing initiatives from origination to closing.
        • Assist with due diligence, strategic negotiations, and prepare materials for board meetings, stakeholders, and investors while maintaining proper documentation.
        • Monitor strategic initiatives, ensure implementation, and organize annual strategy sessions.

        Education History

        Field of Study:

        Business Studies/Administration/Management

        Major:

        Financial Management

        Graduation Date:

        March 1, 2018

        Located In:

        Philippines

        License and Certification: :

        PROFESSIONAL ELIGIBILITY
        Civil Service Commission
        August 2023

        CERTFICATION
        ​​​​​​​MICROSOFT EXCEL DATA ANALYTICS PROFESSIONAL
        Data Sense Analytics
        April 2024


        Skills

        ADVANCED ★★★

          Research, Finance, Communication Skills, Virtual Assistant Skills, Google Docs, Google Drive, Google Calendar, Content Management, Content strategy, Microsoft Excel,

        INTERMEDIATE ★★

          Administrative Support

        Work at Home Capabilities:

        • Internet Bandwidth: 25 Mbps
        • Working Environment: Private Room
        • Speed Test Result: https://www.speedtest.net/result/13731575932
        • Internet Type: Fiber
        • Hardware Type: Laptop
        • Brand Name: Acer Nitro 5
        • Processor: AMD Ryzen 7
        • Operating System: Windows 10

        All-inclusive Rate: USD $7.67/hr

        Marjorie

        Candidate ID: 462669


        ADVANCED

          Customer Handling, Microsoft Office, Email management, Calendar Management...

        INTERMEDIATE

          Email Support, Salesforce CRM, Administrative Skills, Administrative Support...

        Employment Preferences

        Availability:
        Part Time Full Time
        Preferred Timezone:
        Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
        Hourly & Monthly Rate:
        (inclusive of service fee)

        *Plus GST for Australian Businesses

        Part Time: $USD 7.67 per hour or $USD 664.88 per month

        Full Time: $USD 7.67 per hour or $USD 1329.77 per month

        Remote Staff Recruiter Comments

        • Marjorie has been working for 7 years in Customer service and Technical Support
        • She handled telecommunication and ISP provider accounts.
        • She has Excellent verbal and written communication skills in English
        • She has Multitasking solving skills necessary to keep customers and clients satisfied
        • She is proficient in Jira, Zoom, Microsoft Word, Excel, and PowerPoint. She has basic knowledge on how to use Canva. She can also use different CRM's like Salesforce, Podio, Quickbase, and Billit
        • She can start immediately

        Predictive Index Behavioral Profile - Altruist 

        Strongest Behavior
        • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
        • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
        • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
        Behavioral Summary

        Marjorie is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

        A pleasant and extraverted person, Marjorie is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marjorie gets along easily with a wide variety of people.

        Her drive is directed at working with and for others. She derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


        Employment History

        Technical Support Representative

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        March 2015 to September 2020 (66 Months)

        Duties and Responsibilities:

        • Fixing customer's internet connection
        • Assisting in customer's with their Fetch and Mydodo App from their devices
        • Using Jira in creating cases and monitoring purposes.
        • Knowledge in Android, iOS, Mac interface and Windows operating system.
        • Able to assist customer via chat, email, inbound and outbound phone calls.
        • Knowledge in setting up Voip services.
        • Trained with billing concerns and plan details.

        Inbound Sales Representative

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        April 2013 to October 2013 (6 Months)

        Duties and Responsibilities:

        • Catering inbound calls for a sales Telco account

        Customer Service Representative

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        January 2014 to December 2014 (11 Months)

        Duties and Responsibilities:

        • Handling billing and plan detail concern for a Telco account
        • Trained for handling escalations and cancellation concern

        Education History

        Field of Study:

        Computer Science/Information Technology

        Major:

        Diploma in Computer Information Technology

        Graduation Date:

        January 2, 2013

        Located In:

        Philippines

        License and Certification: :

        N/A


        Skills

        ADVANCED ★★★

          Customer Handling, Microsoft Office, Email management, Calendar Management, Call Handling,

        INTERMEDIATE ★★

          Email SupportSalesforce CRMAdministrative SkillsAdministrative SupportGmail

        Work at Home Capabilities:

        • Internet Bandwidth: Between 5mbps to 100mbps
        • Working Environment: Private Room
        • Speed Test Result: Download: 17.50, Upload: 46.09
        • Internet Type: Broadband
        • Hardware Type: Laptop
        • Brand Name: Lenovo
        • Processor: AMD Ryzen 5 5500U with Radeon Graphics 2.10 GHz
        • Operating System: Windows 10

        *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

        **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

        5. Agriculture and Agribusiness

        Agriculture and agribusiness.

        Australia is known to be a leading agricultural exporter for a good reason. The country’s vast landscapes produce everything from:

        • Grains
        • Grapes
        • Beef
        • Wool

        This sector is a cornerstone of the Australian economy, feeding not just the nation but millions around the globe.

        The strength of Australia’s agribusiness lies in its commitment to quality, sustainability, and innovation.

        Australia’s agricultural export market (Is agriculture a big industry in Australia?)

        Yes. Australia is among the major global player as an agricultural producer and exporter.

        Australian agricultural products are in demand due to the industry’s focus on quality and sustainability. Working with agriculture

        With a diverse range of climates and environments, Australia can produce a wide variety of goods year-round, meeting the demands of international markets.

        This export-driven approach has solidified Australia’s reputation as a reliable supplier of premium agricultural products.

        Discover the innovations shaping the future of the agriculture industry from farm to table. Click here to understand how agribusiness is evolving.

        Outsourcing to the Philippines for agricultural research and admin support.

        To maintain its competitive edge, the Australian agriculture sector is increasingly turning to outsourcing for research and administrative support.

        Outsourcing to the Philippines provides access to skilled professionals in:

        This strategic move enables Australian agribusinesses to focus on their core operations while leveraging global expertise for research and development.

        6. Education and Online Learning Platforms

        Education and online learning platforms.

        The Education sector, including online learning platforms, represents another of Australia’s most profitable industries.

        This growth is driven by Australia’s high standards of education and the increasing demand for online learning solutions.

        Expansion of Australia’s education sector to global markets.

        Australia’s education sector is renowned worldwide, with its universities and online courses attracting students from across the globe.

        The sector’s adaptability and innovation facilitated its expansion into global markets, particularly in the development of online learning platforms.

        These platforms have made Australian education more accessible than ever, opening up new revenue streams as a result.

        Learn how online learning platforms are making education more accessible and effective Down Under – and the opportunities they present here.

        Utilizing virtual assistants and outsourced content creation for educational content.

        To support this expansion, educational institutions are employing virtual assistants and outsourcing content creation.

        This approach enables the production of high-quality, engaging content that resonates with a diverse global audience.

        Outsourcing these tasks allows educators to focus on teaching and curriculum development for continued excellence in the education sector.

        7. Renewable Energy

        Renewable energy.

        In response to global environmental challenges and the push for sustainability, Australia is making significant investments in renewable energy sources.

        This shift towards green energy thus opens up opportunities for economic growth and innovation.

        How big is the renewable energy market in Australia?

        Australia’s vast landscapes and abundant natural resources provide a unique advantage in the renewable energy sector.

        Investments in solar, wind, and hydroelectric power projects are on the rise, driven by both government initiatives and private sector engagement.

        This commitment to sustainable energy sources proves to be a lucrative move, positioning Australia as a leader in the global renewable energy market.

        See how renewable energy is powering a sustainable future – and how the shift to green energy can benefit your business here.

        Outsourcing project management and technical support for energy projects.

        To capitalize on these opportunities, many renewable energy projects are leveraging outsourcing for project management and technical support.

        Outsourcing these critical functions enables more efficient project execution and access to global expertise in renewable technologies.

        This strategic approach allows Australia’s renewable energy projects to:

        • Streamline operations
        • Reduce costs
        • Enhance overall potential

        8. Real Estate and Property Management

        Real state and property management.

        The Real Estate and Property Management sector in Australia continues to demonstrate remarkable resilience and growth.

        Yes it is, with proper managers among today’s in-demand roles, especially through remote or offshore channels. Australia’s property market is experiencing dynamic changes that influence buying and leasing behaviours.

        These shifts are creating new opportunities for investors and property managers alike.

        Discover the trends that are redefining real estate and property management in today’s market. Click here for a more in-depth industry analysis.

        Outsourcing bookkeeping and virtual tours in real estate.

        To navigate this evolving market, real estate businesses are increasingly outsourcing bookkeeping and other functions. It also leverages technology to conduct virtual property tours.

        Hire Real Estate VA and Estimators for more efficient financial management, while virtual tours allow property sellers to reach out to more buyers.

        These strategies not only promote operational efficiency but also contribute to the sector’s adaptability and ongoing success.

        9. Tourism and Hospitality

        Tourism and hospitality.

        The Tourism and Hospitality sector, a cornerstone of Australia’s economy, has faced unprecedented challenges in recent times.

        Yet, with adversity comes innovation, and this industry is bouncing back with robust recovery strategies and a renewed focus on delivering exceptional guest experiences.

        Post-pandemic recovery strategies for tourism.

        As Australia emerges from the pandemic, the tourism sector is adapting innovative recovery strategies to attract both domestic and international visitors.

        The industry is reinventing itself with the help of:

        • Immersive virtual tours that showcase Australia’s stunning landscapes
        • Flexible booking policies
        • Enhanced health and safety protocols

        These strategies aim not only to revive tourism but to make it more resilient and sustainable in the long run.

        Find out how the tourism and hospitality industry is adapting to new challenges and opportunities. Explore the latest trends and insights here.

        Outsourcing customer service and booking management to enhance guest experiences.

        A key component of these recovery efforts is the strategic outsourcing of customer service and booking management.

        By partnering with specialized service providers, tourism and hospitality businesses can offer seamless, 24/7 support to their guests.

        This approach elevates the overall guest experience, making it easier for travellers to plan, book, and enjoy their Australian adventures.

        10. E-commerce and Digital Retail

        E-commerce and digital retail.

        Recent global events have accelerated the shift towards online shopping. It turned E-commerce and Digital Retail into one of Australia’s most profitable industries.

        This sector is characterized by its dynamism, with digital marketplaces and online stores offering everything from everyday essentials to luxury goods.

        Is digital marketing in demand in Australia? Is there a surge in online shopping?

        Digital marketing is increasing growing, where the surge in online shopping Down Under reveals a fundamental shift in consumer behaviour.

        Digital marketplaces are thriving, offering consumers convenience, variety, and competitive pricing.

        This boom in e-commerce is not only driving profitability but also fostering innovation in:

        • Digital marketing
        • Logistics
        • Customer engagement

        Delve into how e-commerce is reshaping retail and how it might affect your business strategy. Learn more about the future of digital retail here.

        FAQs

        What is the most profitable industry in Australia right now? (What industries make the most money in Australia?)

        There’s no single “top” industry, but there are several, with Technology and IT Services consistently leading. This is due to strong demand for digital solutions across sectors. Growth in fintech, e-commerce, and remote services also makes this space worth considering for new and scaling businesses.

        Why is outsourcing important and why is outsourcing mentioned across multiple industries?

        Outsourcing appears repeatedly because it directly improves efficiency and cost control. Whether it’s IT support, bookkeeping, or customer service, businesses use outsourcing to keep efficiency and productivity numbers up while reducing overhead. It also allows for access to global talent without expanding internal teams.

        What is the best investment in Australia for long term?

        Sectors like renewable energy, healthcare, and agribusiness offer strong long-term investment potential. These industries are backed by global demand and sustainability trends. It’s also something that goes through constant innovation, making them more resilient to economic shifts.

        What is the most profitable small business in Australia? (How can small businesses enter profitable industries?)

        Profitable small businesses in Australia tend to be high-margin, recurring-revenue. And often, with low overheads. The list includes property management, bookkeeping, accounting, mortgage broking, and more.

        Small businesses can enter by focusing on niche services within larger industries. For example:

        • Supporting tech companies with specialized services
        • Providing admin or customer support to e-commerce brands
        • Offering virtual assistance to education platforms

        Starting lean and leveraging outsourcing lets smaller players to compete without the impractical upfront investment.

        Leveraging outsourced accounting and customer support for e-commerce platforms.

        To support this growth, many e-commerce platforms are leveraging outsourced services, particularly in accounting and customer support.

        Outsourcing these critical functions allows businesses to focus on their core operations—such as product development and digital marketing.

        From the technological advancements in IT services to the rich mining and natural resources, each sector showcases Australia’s ability to adapt and thrive in a global marketplace.

        The power of outsourcing, technology, and global collaboration emerges as a key theme across these industries, driving efficiency, innovation, and profitability.

        For entrepreneurs and investors, these sectors are all signs of a future full of economic opportunities.

        As Australia continues to navigate the complexities of the global economic landscape, its most profitable industries serve as pillars of a robust, dynamic, and forward-looking economy.

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        Ideal Remote Workforce?

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        Darren Aragon is a multifaceted writer with a background in Information Technology, beginning his career in research at Pen Qatar and transitioning through customer service to a significant role at Absolute Service, Inc. His journey into freelance writing in 2021 has seen him excel across various niches, showcasing his adaptability and deep understanding of audience engagement.

        About The Author

        Darren Aragon is a multifaceted writer with a background in Information Technology, beginning his career in research at Pen Qatar and transitioning through customer service to a significant role at Absolute Service, Inc. His journey into freelance writing in 2021 has seen him excel across various niches, showcasing his adaptability and deep understanding of audience engagement.

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