10 Most Profitable Industries in Australia

• Title Change and Promotion after the company acquisition Continued to exemplify exceptional managerial skills by actively partnering and collaborating with US counterparts and Senior Leadership in driving process improvement, creating impactful policies, fostering training and development initiatives, and supporting career progression for the team.
• Enhanced operational efficiency by actively partnering and collaborating with US counterparts and Senior Leadership in various areas, including process improvement, policy creation, training and development, and career progression.

• Led and managed a diverse team of Financial Services Representatives, proficient in handling inbound and outbound calls, e-mail support, chat support, fraud prevention services, Employee Stock Plans, and Mainstreet operations. Successfully sustained 24x7 Customer Service operations during overnight hours
• Conducted risk identification, assessment, reporting, and monitoring operations, ensuring adherence to US Financial Industry Regulatory Authority compliance. Reviewed existing risk management procedures and recommended improvements for enhanced effectiveness
• Implemented strategic initiatives aimed at boosting employee morale, driving performance, and consistently improving the overall customer experience
• Collaborated with domestic counterparts to streamline chat, email, and overnight operations, optimizing processes and increasing efficiency Revamped training and new hire onboarding processes while concurrently managing a regular Customer Service team
• Conducted comprehensive quality evaluations of representative interactions with clients, including calls, emails, and chat interactions
• Performed the critical role of Hiring Manager, overseeing the final recruitment process for Customer Service through interviews and selection
• Actively fostered the development of team members through coaching, training, delegation, and exposure to challenging tasks, unlocking their full potential
• Recognized with the Customer Service Achievement Award for outstanding leadership contributions
• Consistently rated as exceeding expectations in annual performance appraisals

• Project-based contractor tasked to document existing processes
• Collaborate with other relevant functions to develop new processes for both customer-facing and back-office associates

• Welcome first-time guests during Sunday services, ensuring a warm and engaging experience.
• Send personalized follow-up messages to acknowledge attendance and encourage further involvement.
• Invite guests to church gatherings, Life Groups, and LIFE Classes to foster deeper community engagement.
• Support the church's mission by building meaningful connections and guiding individuals in their spiritual journey.
• Manage and update the church management system, maintaining an accurate database of over 2,000 members.
• Track each member's discipleship progress and spiritual growth journey, ensuring timely follow-ups and accurate records.

• Supported all Asia-Pacific Financial Services Go-to-Market (APAC FSO GTM) leaders and sector marketing leaders
• Managed relationships with key stakeholders and maintains good working relationships across brand marketing and communications team and other functions
• Supported the team with the best practice usage of the e-marketing tools
• Created, configured and administered e-marketing campaigns
• Supported the team with administrative tasks such as: BRET, legal review and other compliance-based activities required on brand marketing and communications programs
• Managed production and approvals processes (including SCORE)
• Assisted web team by prepping articles and creating redirects and UTMs • Provided event management support on major programs

• Acted as support to the CRM applications used by the Key Account Managers and Sales representatives of the Adhesives business
• Provided accurate and timely submitted management reports
• Provided information and recommendations to be used for monthly tactical meetings

• Responsible for the operational aspects of campaign management, including but not limited to CRM, lead management, marketing automation, and data analytics using Salesforce
• Manages the implementation of mass / targeted member campaigns from planning with different stakeholders to leading its operational execution. This involves acquisition and retention campaigns
• Facilitates creation and implementation of marketing communication support such as but not limited to emailers, SMS, social media placements and Point-of-sale materials
• Manages project timelines, expectations, resources and creates effective internal working process in close coordination with cross-functional teams
• Recommends efficient ways to complete individual request tickets and apply best practices efficiently across all campaigns by leveraging templates and the capabilities of the marketing automation platform including: global application, tokens, snippets, dynamic content, A/B testing, workflow automations and review of customer journey maps
• Maintains Salesforce campaigns and hierarchies for tactical use
• Provides timely campaign reports and provide corresponding actionable insights & suggestions
• Works closely with data and legal teams, supporting all governance projects related to marketing operations

• Provided accurate and timely submitted MIS reports to the business
• Supported the product manager and portfolio manager with needed MIS reports and with their marketing initiatives
• Promoted the adoption, monitoring, and evaluation of the marketing campaign
• Planned and executed various marketing events and activities to boost sales and increase awareness
• Assisted in the development and implementation of marketing strategies which includes loyalty programs, incentive schemes, innovation of new product features and promotions
• Performed continuous marketing research that involves execution of regular industry and competitive scans, monitoring of customer behavior and business productivity
• Assisted in the development of marketing calendar and budget
• Coordinated with the central purchasing and third-party suppliers for the development and requisition of marketing collaterals
• Conducted article write-ups of business activities and programs
• Ensured maintenance of the website and other social media accounts

• Executed end-to-end campaigns from planning, scheduling, testing, tracking, creating workflows and reporting 
• Monitored campaign performance in real time, analyzing key metrics such as clickthrough rates, conversion rates, and revenue per email (RPE)
• Ran A/B testing of copies, subject headers, offers, and landing pages to continually improve key metrics across campaigns
• Created and maintained automation workflows such buyer registration, welcome series and abandoned cart
• Identified various audience segments, their behaviors, needs and wants, their touchpoints with the company
• Established a customer journey map and SOPs as company references and guide for enhancements
• Managed the graphic designers, product managers, copywriters and business development managers to ensure that the project timeline and requirements are followed
• Sent promotional campaigns and transactional messages thru SMS marketing
• Kept the website updated in terms of content, promotions and user interface
• Monitored and tracked performance of the email, SMS, website, blogs, paid and search ads, SEO and social media marketing channels
• Curated engaging content for the website, Facebook, LinkedIn, X and Instagram

• Works closely with members of cross-functional teams to create meaningful and strategic lifecycle marketing strategies 
• Handles campaign set-up, segmentation, scheduling, QA testing, tagging and deployment of one-time, automated recurring/triggered and dynamic multi-channel campaigns
• Takes lead in campaign ideation, opportunity sizing, asset development, deployment, testing, optimization, analysis, and reporting
• Oversees and process inbound marketing requests in Asana
• Manages the website’s content and utilize them to create lead nurturing workflows
• Maintains database hygiene and regular cleansing to ensure email deliverability
• Established process instructions and standard operating procedures to ensure service quality and business continuity
• Analyzes and leverages data to develop a strategy to meet company goals
• Deploys A/B tests to drive the most effective ROI and incremental lift. Lead pre-test analysis, test design, execution, measurement, and post-test analysis
• Collaborates with acquisition marketers, pricing experts, product managers, brand stakeholders, and, from time to time, our executive council
• Tests new ideas, channels and find better ways in achieving company goals

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy. 
• Pulling up and sending data using Microsoft Excel. 
• Expedited support calls by creating repeatable scenario guides for common technical problems. 
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy. 
• Pulling up and sending data using Microsoft Excel. 
• Expedited support calls by creating repeatable scenario guides for common technical problems. 
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy.
• Pulling up and sending data using Microsoft Excel.
• Expedited support calls by creating repeatable scenario guides for common technical problems.
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team.
• Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
• Completed all required paperwork within anticipated timeframes.
• Utilized downtime to perform routine tasks, preventing service delays.
• Monitored processes and recommended methods for improvement. Kept work area organized and clutter-free.
• Reviewed activities regularly to identify opportunities for improvement.
• Required minimal oversight to complete job tasks, meeting all deadlines and goals.
• Supported operations with consistent maintenance and updates of corporate files and records.

• Expedited support calls by creating repeatable scenario guides for common technical problems.
• Performed one-on-one remote helpdesk calls resolving customer issues via calls, emails, chats.
• Collaborated with IT personnel to develop solutions to rare and unusual technical concerns.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Communicated clearly with internal and external teams to assess requirements and end goals and distribute findings information in easily understood form.
• Distributed customer complaint and feedback data to appropriate personnel for incorporation into future operations and production efforts.
• Prioritized backlog work to quickly eliminate critical issues and work through remaining issues by order of severity and impact on product performance, security, or usability.
• Determined the optimal corrective actions to obtain the desired quality level.

• Offered remote onboarding services, helping customers to complete initial device setup and connection procedures.
• Exploited remote access software to directly intervene on Internet-connected customer systems.
• Performed one-on-one remote helpdesk calls resolving customer issues via chat, calls, and emails
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Evaluated problems with applications, workstations, servers, and network components to serve customers and manage technical questions.
• Part of the Active Directory Admin Team, We manage User Account creations, terminations, account extensions, Roles Management.
• Part of the Triage Team - we process escalation tickets for Level 1 agents.

• Answer phone calls and respond to emails.
• Schedule meetings with clients / calendar management.
• Issue invoices to clients.
• Prepare presentations according to instructions given.
• Make travel arrangements if needed.
• Other administrative tasks assigned by the client.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

• Perform account level research and advise customers of products that may benefit them. Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades and update account information and complete accurate documentation.

• Email Mangement (MS Outlook)
• Calendar Management 
• Process invoice to clients using Xero
• Project Management using Trello.
• Keep track and measure content performance across client LinkedIn using Shield Analytics.

• Manage daily calendar, appointments, meetings, tech schedule, downtime, payroll, tech drop reconciliation, hiring, training, and account receivables.
• Review performance and report findings to Senior Manager.
• Coordinate and schedule leads from Google Ads, Dispatch, and social media.

• Provided comprehensive administrative support to the CEO and executive team at a dynamic tech startup.
• Managed calendars, coordinated meetings, handled email correspondence, assisted with project management, prepared presentations, conducted research, and maintained confidentiality of sensitive information.
• Demonstrated excellent organizational skills and multitasking ability in a fast-paced environment.

• Class adviser for 7th grade students
• Prepared engaging classroom discussion topics to improve students' communication skills.
• Worked closely with other teachers to ensure all other avenues of the curriculum are met to ensure students are progressing accordingly.
• Completed all grading, create progress reports and conduct parent conferences in a timely manner.
• Support parents and students with alternative strategies and provide additional assistance with daily assignments and projects. St. Vincent School

Customer Service Representative | 05/2014 - 05/2017

• Handled live chat concerns for Telstra Consumer account enquiries
• Provided chat assistance for billing, orders, sales and payment transactions

Awarded top Agent - Best of the Best Consultant, Top Consultant of 2015 and overall Top 3 Consultant 2015.

Subject Matter Expert - March 2016 to March 2017

• Provided subject matter expertise in handling escalated customer chats as needed
• Conduct floorwalks and side by side sessions with agents to ensure that excellent customer experience is delivered daily.
• Handled immersion teams from training to nesting period in operations.

• Provide support in pick-up and delivery of products according to customer orders.
• Contact customers to confirm delivery date and address.
• Respond to delivery related inquiries and concerns from customers.
• Make last-minute order adjustments as requested by customers
• Notify customers about any delivery delays in advance.
• Schedule deliveries and prepare delivery documentations

PURCHASING ASSISTANT - AUGUST 2021 - MAY 2022

• Process orders of Accessories such as rugs and cushions for customers and showroom floorstocks directly to suppliers.
• Process invoices from suppliers to be sent to the Accounts Team.
• Process shipments and containers for local and international suppliers.
• Provide arrival dates of containers to the Deliveries Team, Showroom Team and customers via email.
• Confirm receipt of items in the warehouse for assigned supplier.

• Customer Interaction Documentation: Document customer interactions when necessary, compiling documents needed
• Live Selling Assistance: Provide support in Mega live selling campaigns by answering customer queries on live chat
• Platform Monitoring of Messages: Manage answering all platforms under the designated account
• Monitor and answer all reviews on all sales platforms
• Handles all complaints received on all sales platforms and coordinates with relevant departments as needed
• Relationship Building with Customers: Establish and maintain a good rapport with customers
• Research & Inventories: Scours for new promotions, events, and products by competitors, and reviews available stocks with our warehouse and retail team.
• Compares this information to online e-commerce pages to ensure accurate stock allocation.

• Administrative Tasks: 
  • Manage and organize office files, documents, and correspondence.
  • Schedule meetings, appointments, and coordinate events.
  • Perform data entry and maintain accurate records.
• Order Processing: Process sales orders and ensure timely fulfillment.
  • Handle returns and exchanges, and resolve any related issues.
• Inventory Management:
  • Monitor and manage inventory levels, and reorder supplies as needed.
  • Coordinate with suppliers and track deliveries.
• Customer Interaction: 
  • Handle customer inquiries via phone, email, or in person.
  • Provide information about products or services and assist with order processing.

• Manage customer inquiries: Handle and respond to a high volume of customer emails in a timely and professional manner, ensuring all inquiries are addressed promptly and effectively.
• Resolve Issues: Troubleshoot and resolve customer issues and complaints related to products, services, or account management, providing clear and accurate solutions.
• Maintain Communication Records: Accurately document all customer interactions and follow-up actions in the CRM system to ensure comprehensive records are maintained.
• Enhance Customer Experience: Provide exceptional customer service by delivering personalized responses and anticipating customer needs, thereby improving overall satisfaction and loyalty.
• Escalate Complex Issues: Identify and escalate complex or unresolved issues to senior team members or appropriate departments for further investigation and resolution.
• Audience Engagement: Actively engage with followers by responding to comments, messages, and mentions, fostering a positive community and building strong relationships with the audience.

• Identify New Prospects: Research and identify potential clients or customers through various channels such as social media, websites, and industry directories.
• Generate Leads from Social Media and the Web: Utilize social media platforms and online resources to engage with potential leads and convert them into prospects.
• Assist the Designs Team to Upload Traffic or Sponsor Ads to School Sports Hub Sites: Collaborate with the Designs Team to upload traffic or sponsor ads to designated areas on school sports hub sites.
• Ensure No Google Ads Rotate Within Sponsors' Ad Spots: Monitor and manage Google Ads Manager to prevent rotation of Google ads within designated sponsor ad spots, ensuring proper visibility for sponsors.
• Update Each School's Website with Monthly Web Statistics: Regularly update each school's website with monthly web statistics to analyze and understand traffic patterns and visitor behavior.

• Responded to support requests within contracted response time and resolved issues in NetSuite.
• Created and troubleshot financial statements using NetSuite and other reporting tools.
• Managed open tickets, conducted system testing, and provided end-user training.
• Gathered client requirements and documented functional specifications.
• Coordinated with NetSuite support and ensured timely resolution of client concerns.
• Delivered project tasks on time and within budget.

• Supported development of contract proposals and administrative operations.
• Acted as liaison for HR and Finance services, improving overall service delivery.
• Participated in strategic planning and contributed to operational excellence initiatives.
• Supported executive planning and status meetings.
• Enhanced reporting, business process flows, and organizational planning.
• Provided administrative assistance across departments and projects.

• Provided UI technical support and resolved complex implementation issues.
• Supported clients via phone, chat, email, and video for product suite integration.
• Advised clients and analysts on best practices and optimization.
• Maintained compliance with support procedures and quality standards.
• Shared insights to enhance support delivery and contributed to the knowledge base.
• Delivered high-quality, client-centered solutions.

• Investigated and troubleshot subscription billing concerns and issues.
• Assessed issue severity and coordinated with product managers for functionality alignment.
• Acted as liaison between engineers and customers for faster resolution.
• Provided guidance on Advanced Subscription Billing and Recurring Billing modules.
• Educated clients on best practices for subscription features.
• Ensured issue resolution met customer expectations.

• Evaluated use cases to prioritize resolution based on urgency and business impact.
• Resolved inbound cases and calls on OTC/P2P processes, including Credit Card Processing and Electronic Payments.
• Reviewed Financial Reporting, Purchasing, and Advanced Billing concerns.
• Liaised with third-party processors such as CyberSource and PayPal.
• Created custom Saved Searches and Financial Reports for clients.
• Delivered high-quality support aligned with client needs.

• Reviewed monthly transaction entries, balance sheet accounts, and OPEX accuracy.
• Prepared forecasts and annual budgets in collaboration with clients.
• Completed monthly management reports and updated dashboards.
• Analyzed OPEX variances and provided actionable insights.
• Streamlined planning/reporting processes for operational efficiency.
• Responded to ad hoc requests while ensuring confidentiality compliance.

• Processed PO/non-PO AP documents, ensuring accurate ERP entries.
• Performed 3-way matching and verified employee claims.
• Maintained control compliance as per SLA.
• Processed employee claims and verified documents.
• Implemented process improvements and ensured policy adherence.
• Prepared monthly accruals and bank reconciliation reports.

• Reviewed and processed travel expense reports with document verification.
• Communicated to resolve documentation issues and released on-hold reports.
• Calculated taxes and journal entries for manual expense reports.
• Ensured compliance with company policies and system access requirements.
• Generated reports and reconciled employee statements.
• Maintained operations procedures and monitored policy compliance.

• Resolved escalations and ensured strong customer service.
• Directed team tasks and monitored daily targets and performance.
• Ensured vendor master records compliance and conducted regular training.
• Carried out fraud prevention security checks.
• Communicated key updates via regular team briefings.
• Provided first-line support and escalated issues as needed.

• Navigated multiple applications to resolve billing inquiries.
• Handled inbound and outbound calls for billing ticket resolution.
• Escalated non-standard issues and sought advice for resolution.
• Facilitated new hire training and refresher programs.
• Collaborated with Training, Quality, and Operations for improvements.
• Supported team members with complex ticket issues and queries.

• Maintained orderly accounting records and ensured compliance with legislative guidelines.
• Assisted in monthly financial reports, annual budgets, forecasts, and year-end audits.
• Reported BAS & IAS statements, STP, and annual returns to ATO.
• Managed fortnightly payroll from end to end and maintained the asset register.
• Handled accounts payable and receivable processes; conducted bank and corporate card reconciliations.
• Managed NDIS plan claims and reporting of participant funds and budgets.

• Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.
• Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.
• Pays vendors by monitoring discount opportunities, verifying federal ID numbers, preparing checks, and resolving discrepancies.
• Verifies vendor accounts and reconciles monthly statements and related transactions.
• Enters AP bills in Tipalti; reconciles Tipalti/SVB/NS and TravelBank/SVB/NS payments.
• Manages TravelBank: uploads receipts, approves expense/travel reports, and prepares TargetCW csv invoice upload files.

• Cold calling to debtor for both Australia and NZ.
• Sending a correspondence / demand letter to debtor.
• Creating auto response for debtor's account
• Resolve accounts delinquency by suggesting urgent payment method, offer payment plan, referred to government consolidation agency.
• Resolve escalation and create reports.

• Receiving Inbound and performing outbound calls
• Collecting payment due amount for credit card members and advising payment for pros and cons.
• Helping credit card members by suggesting payment method to avoid account further in past due
• Providing resolution to Card Member to re-establish credit report

• Customer Service through Answering phone calls, and email management.
• Interacts with customers in delivering medications and completing other sales transactions. Receives, records, and stores medications coming into the pharmacy.
• Performs administrative duties, including answering phone calls, receiving and inputting prescription orders, operating cash registers, and restocking inventory.

• Administrative task and Bookkeeper
• A support Operations team with daily admin tasks and contractor support, Space Force Trainer, and Chat Support to applicants. Handle all the day-to-day of making the parking lot or garage.
• Requires much attention to detail, critical thinking, organization, and customer service skills, Email Management and data entry,
• A support Operations team with daily admin tasks,
• Recruiter- Post jobs on various job sites, recruiting and Responding to applicants via Craigslist and Indeed Websites.
• Bookkeeping tasks

• Administrative task and Bookkeeper
• Recording of all transactions (invoices and bills, report creation and regular maintenance tasks to ensure old records are correctly resolved, review of account transactions, and correction of errors) in Xero software 
• Booked those guests at uplisting for the apartments and do some calls by circle loop for some concerns and follow-up, We used booking.com also
• We used Asana for more information and daily tasks to be done in the business.
• Used Microsoft Office for communication with clients and other team members.
• Daily update those invoices and do reconciliations
• Friendliness and fluent English language communication skills
• Microsoft Office, primarily Word and Excel
• Do Bank and Credit Card reconciliations

• Document, Track, and escalate service tickets
• Perform desktop and laptop support tasks, such as issues, application installation and configuration, and applying user-level settings
• Configures and Support Internal and external networks
• Develops and maintain all system application, security and network configuration Install, configure, maintain and troubleshoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products Microsoft Office 365 Administrator/Developer: Sharepoint, Azure, Exchange, Sway, Power BI, Teams Monitor trouble tickets system and respond to all trouble reports within established goals

• Network Administration Asset Management and Procurement End-user(Clients & Agents)
• Technical Support Telephony, Remote Desktop Support PC Server Software & Hardware Installation and Troubleshooting Support Microsoft Applications Computer setup for multiple clients/accounts

• Provides resolution escalated service tickets
• Works with clients to evaluate and solve technical problems
• Configures and Support Internal and external networks
• Develops and maintain all system application, security and network configuration.
• Microsoft Office 365 Administrator/Developer: Sharepoint, Azure, Exchange, Sway, Power BI, Teams Maintain and Administer Multiple Tenant MS Office 365 admin center Recommends upgrades, patches and new application and equipment Support enterprise MFPs such as Xerox, Kyocera, Fuji, Brother, Canon and HP Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
• Other supported applications: Zoho, DUO, and iDrive, Webroot Ticketing System: Autotask Datto RMM

• Understands automobiles by studying characteristics, capabilities, and features.
• Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins
• Turns customers into buyers by matching them with their ideal car.
• Demonstrates vehicle features and takes customers on test drives.
• Demonstrates automobiles by explaining warranties and services.
• Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
• Provides sales management information by completing reports. S

• Network and Database Admin Database and Web Development using wordpress and Microsoft Access
• Impement Policy and Procedures documentation
• Support Computer hardware/software and printers
• Files and System Data bakcup daily
• Export/Import MS Access database from each project site of the company and upload to the central database
• Perform weekly back-up operations ensuring all required database On-boarding and Off-boarding Employee Process

• Respond to technical service inquiries from customers in a timely fashion
• Develop product knowledge to serve as a technical resource to the Domestic and International sales teams
• Efficiently analyze customer issues and provide logical solutions through phone, chat and remote PC
• Develops and maintains accurate and up-to-date user and system documentation regarding computer related issues
• Performs other related duties as required to support Company objectives
• Troubleshoots computers systems and performs virus and malware removal
• Respond to any error in the system and find ways to solve and correct any problem existing.

• Efficiently analyze customer issues and provide logical solutions through phone and remote PC Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
• Troubleshoots system and network problems and diagnosing and solving hardware.
• Maintains documentation, performance tuning; troubleshooting network problems; escalating problems to vendor, utilization, throughput, good-put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls or software faults.
• Assists or facilitates setting up of new users’ accounts and profiles and dealing with password issues. Create group/user policies within active directory.
• Provides coaching and assistance to subordinates.

• Provide a satisfactory level of customer service to existing customers in relation to queries or concerns
• Managing and resolving customer complaints to prevent cases from being escalated to third-party organizations
• Positively and proactively resolve technical issues to bring them to a resolution
• Raising issues seen consistently across multiple sites with the Team Leader, Technical Support, and Warranty for further investigation and resolution implementation
• Liaising with product manufacturers to initiate and retrieve confirmation on warranty claims
• Creating return orders via a customer relationship management system to a satisfactory standard
• Liaise with installers in the field, arranging testing and resolutions
• Provide feedback on systems and workflows, to improve outcomes
• Maintain effective cross-team working relationships with all key stakeholders to ensure the customer experience is maintained to a high standard
• Assisting customers via inbound queue calls, with a required output of 40 calls per day and an average talk time (ATT) of less than 5 minutes
• Assisting team members in the Post-Installation team where required
• Attending team meetings and training sessions to improve knowledge and skills
• Other duties as required

• Handled initial troubleshooting for all Apple products.
• Research and follow up for emerging issues.
• Initiated customer interactions as per customers request.
• Handled escalations from tier 1 and 2.
• Completed reports for the internal engineering team for prevalent and emerging issues.
• Handled billing disputes and refund requests for all Apple services.

• Provide end user technical support for all Dell Products.
• Research and Diagnostics for problems related to computers and laptops.
• Scheduled calls for ongoing issues.
• Issue monitoring for unresolved issues.

• Handle all Incoming calls for Bank of America Credit cards.
• Provide customer support for credit card related issues.
• Device a payment plan for delinquent accounts.
• Research and resolve Billing disputes and Chargebacks.

• Taskd to provide end user troubleshooting for all Toshiba products. (I.E. Desktops, Laptops, All in One computers)
• Resolve all customer reported issues related to Toshiba products.
• Log and manage customer complaints.

• Handle incoming calls and customer inquiries thru ICARE.
• Provide Initial troubleshooting for customer's mobile devices.
• Schedule repairs or finding the nearest service center for customers.
• Device payment plans for delinquent customers.
• Manage billing related concerns for customers.

• Responding to inquiries about a company's products or services.
• Handling customer complaints.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Providing order information and tracking details.

• Provide customer service as the first point of contact. 
• Plan truck pickups and deliveries.
• Monitor tracking events. 
• Organize drivers' calendars.
• Manage contact list. 

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Process orders on customers' behalf. 
• Handle customer complaints, offer appropriate solutions and alternatives within time constraints, and follow up to ensure resolution.
• I am responsible for diagnosing and repairing faults. 

• Handle computer subjects (software, programming, computer system)
• Prepare syllabus for every course once in a semester

• Take inbound calls
• Provide technical assistance to customers subcribed
• Handle and resolve software, hardware and networking issues

• Received awards of excellence as top associate
• Take outbound and inbound calls
• Provide technical assistance to customers owning a desktop
• Handle and resolve software and hardware issues
• Assigned as POC once in a week and distribute calls to teammates
• Track calls and analyze service tickets
• Do roll-outs and refreshers to inbound agents about callback process and guidelines

• Begin procedures, prepare the LAN Pos (cash counter) every start of the shift
• Make sure that garments/ items are displayed according to retail standards
• Assist customers in choosing what items will suit them
• Handle any store-related concerns, issues and complaints of customers
• Relay all store/customer-related issues to the store management for immediate action
• Request more stocks of fast-selling items
• Make reports for items which are not really selling well and those broken-sized items
• Assist in doing monthly inventory
• Set up designated sections before closing time
• Perform Day End procedures, count the total amount of money accumulated at the end of the day and tallying it with the system report
• Complete checklist for retail standards and day end report for the cash counter

• Handled billing issues for UK mobile phone customers
• Explained bills in details to customers
• Handled technical issues as well
• Troubleshoot defective mobiles phones over the phone
• Perform different tests to resolve technical problems of customers mobile phones

• Data research and data management; lead information updates; tasks monitor and management; creating, managing, and updating system forms, processes, and flowcharts.
• File management
• All technical supports, research, implement and improve company technologies and make it more efficient.
• Creating forms and implementing processes.

• Providing great technical support to our customers via a wide range of communication channels;
• Triage and resolution of basic technical support queries
• Escalation of more complex support queries
• Logging of tickets on Freshdesk support system
• Building successful relationships with our customers
• Proactively looking to improve our service to customers by being sensitive to their business needs