Hire World-Class, High Performing, Vetted Customer Service Representatives.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Customer Service Representatives.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Customer Service Representatives.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Customer Service Representatives

Customer support is often used interchangeably with customer service. After all, both target customers. However, customer support focuses on resolving issues customers may have about a company’s products or services.

Still, it can easily get overwhelming if you receive hundreds of customer support calls every day. You can outsource these to additional customer support representatives at a fraction of the cost.

Remote Staff makes the hiring process painless for you. With a database full of qualified candidates, you can have a new team of customer support representatives within a week or so.Customer support is often used interchangeably with customer service. After all, both target customers. However, customer support focuses on resolving issues customers may have about a company’s products or services.

 

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Candidates:

154

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $6.82/hr

Anna

Candidate ID: 459998


ADVANCED

    eCommerce, Virtual Assistant Skills, Back-office, Administrative Support...

INTERMEDIATE

    Bookkeeping, Data Entry, Lead Generation, SEO...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.82 per hour or $USD 591.19 per month

Full Time: $USD 6.82 per hour or $USD 1182.39 per month

Remote Staff Recruiter Comments

  • Anna has 9 years of working experience as Virtual Assistant supporting Australian, American, Israeli, African and ,German clients
  • She is all around General Virtual Assistant and did the following task: 
    • Inbound and Outbound calls 
    • Back-office support
    • Email and chat support
    • Calendar Management 
    • Record Keeping and file organization 
    • Data entry
    • Basic bookkeeping and invoicing 
    • Social media management
    • Lead generation
    • Basic SEO and graphic design
  • She is proficient in tools such as Slack, Trello, QuickBooks, WordPress, Affinity designer, Z analytics, Click-up, and Microsoft tools.
  • She has also experience with eCommerce platforms like Amazon, Shopify, and Etsy 
  • She can start immediately. Open to working part-time and full time 
Predictive Index Behavioral Profile - Guardian 

Strongest Behaviors
  • Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
  • Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Anna Katrina Jennevive will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Employment History

Staff Nurse

Industry:

Healthcare / Medical

Employment Period:

October 2012 to April 2013 (6 Months)

Duties and Responsibilities:

  • Receiving patients from Emergency Room
  • Maintaining hygienic and safe working environment
  • Recording patient vital signs and medical information
  • Carrying out the requisite treatment and medications
  • Provide treatments to patients as per Physician's orders
  • Observing and recording patient's behavior
  • Administering medications to patients and monitoring them for side effects and reactions. 
  • Maintaining reports of patient's medical histories and monitoring changes in their condition
  • Monitor patient progress and update to Physician on regular basis.
  • Preparing patients for examinations
  • Checking the stock on a regular basis for maintaining the inventory level and placing orders if required
  • Provide nursing care to patients of different ages according to hospital policies
  • Educating patients families about the disease and its treatment

Virtual Assistant

Industry:

Others

Employment Period:

April 2013 to January 2017 (45 Months)

Duties and Responsibilities:

  • Gathering specific datas such as name, company name, website, contact number, email, address, etc.
  • Transferring data to the sheet provided
  • Keep records organize
  • Compile, verify accuracy and sort information according to priorities to prepare source date for computer entry.
  • Marking schedules in the google calendar
  • Updating client's profile.
  • Responding to emails
  • Basic bookkeeping

Virtual Helper

Industry:

Others

Employment Period:

January 2016 to December 2019 (47 Months)

Duties and Responsibilities:

  • Checking assigned clients
  • Data entry works
  • Transcribing audios and videos
  • Web searching
  • Gathering datas
  • Organizing work load
  • Posting ads using craigslist
  • Doing basic SEO, graphic designing tasks
  • Updating clients regularly

Virtual Assistant (Full Time)

Industry:

Retail / Merchandise

Employment Period:

January 2016 to December 2020 (59 Months)

Duties and Responsibilities:

  • JI worked fulltime from Monday-Friday 8 hours a day.
  • My task includes posting funny, interesting, extreme videos, Editing pictures from Oberlo and importing products.
  • Updating social media accounts such as twitter, tumblr, instagram, pinterest and facebook pages.
  • I am also intitled to post some products coming from Amazon seller.
  • Regularly posting products on Amazon, etsy, shopify and pinterest Virtual Assistant (Full Time)

Virtual Assistant (Part-Time)

Industry:

Retail / Merchandise

Employment Period:

June 2020 to March 2023 (33 Months)

Duties and Responsibilities:

  • Updating social media accounts
  • Data entry works
  • Web searching
  • Gathering datas
  • Organizing work load
  • Doing basic wordpress tasks
  • Updating clients regularly
  • Delegating emails Ecommerce/Dropshipping (Full Time)

Education History

Field of Study:

Nursing

Major:

Graduation Date:

March 3, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    eCommerce, Virtual Assistant Skills, Back-office, Administrative Support, Calendar Management, Customer Service,

INTERMEDIATE ★★

    BookkeepingData EntryLead GenerationSEO

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 2.62, Upload: 17.01
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo (Intel core i5)
  • Processor: Intel core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $7.13/hr

Beatrice

Candidate ID: 459398


ADVANCED

    Bookkeeping, Customer Experience, SAP Accounting...

INTERMEDIATE

    Accounting Information System, Accounts Payable Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.13 per hour or $USD 617.86 per month

Full Time: $USD 7.13 per hour or $USD 1235.71 per month

Remote Staff Recruiter Comments

  • Bea is a Business Administration graduate with a major in Financial Management and has 5 years of collective experience in the insurance, telco, and outsourcing industries.
  • For 2 years now, she has been the Recruitment Consultant for an Australia-based labor agency.
  • Her past insurance employment enabled her to perform the following tasks:
    • Recovery and collections
    • Email Management (send emails to clients, debtors, assessors, repairers)
    • Assist queries from clients, insured, debtors, assessors, repairers
    • Inbound and outbound calls to customers, insured, debtors, assessors, repairers
    • Claims liability review for recovery and identify best actions to be taken
    • Paperwork preparation and sending requests to solicitors for issuance of legal proceedings against debtors
  • She used various applications and software such as Avaya, Fasttrack, Microsoft Office Apps (Teams, Word, Excel, PowerPoint, Outlook), and Google Workspace.
  • Bea loves learning and she takes different online courses via Udemy. She is also a Civil Service Passer with Professional eligibility in the country.
  • She can start after a week's notice.
  • She is amenable to a day shift part-time or full-time position.
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Beatrice Louise will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


Employment History

Administrative Officer

Industry:

Telecommunication

Employment Period:

November 2020 to January 2022 (14 Months)

Duties and Responsibilities:

  • Maintained accurate department customer records.
  • Tracking and submission of employee timesheets for payroll processing.
  • Respond to sensitive inquiries and complaints.
  • Coordinate with the right department to ensure that service provided is excellent.
  • Provided secretarial and office management support to upper management.
  • Paper works preparation and send requests to relevant department.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Claims Admin, Recoveries and Settlement

Industry:

Insurance

Employment Period:

April 2019 to November 2020 (19 Months)

Duties and Responsibilities:

  • Recovery and collections
  • Email Management (Send emails to clients, debtors, assessors, repairers)
  • Assist queries from clients, insured, debtors, assessors, repairers
  • Inbound and Outbound calls to customers, insured, debtors, assessors, repairers
  • Claims liability review for recovery and identify best actions to be taken
  • Paperworks preparation and send requests to solicitors for issuance of legal proceedings against debtors.

Recruitment Consultant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2022 to February 2024 (25 Months)

Duties and Responsibilities:

  • Create placements, update client card and candidate card using client's existing system.
  • Complete candidate confirmations for client rosters.
  • Complete candidates' availability check in preparation for consultants to do the roster.
  • Complete tasks and email requirements in a timely manner.
  • Generating weekly/daily rosters via excel sheets and uploading them into company rostering system.
  • Responding to roster inquiries from relevant staff. Inbound and outbound calls from clients.
  • Contact with client to ensure service requirements are met.
  • Assisting with general administrative duties to support staff.
  • Assisting with management of timesheets for staff.
  • Contacting available staff for work.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Financial Management

Graduation Date:

January 14, 2021

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Bookkeeping, Customer Experience, SAP Accounting,

INTERMEDIATE ★★

    Accounting Information SystemAccounts Payable Management

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15905459299.png
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Acer (Intel Core i5)
  • Processor: Intel Core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.36/hr

Reniel

Candidate ID: 458939


ADVANCED

    Customer Handling, Customer Experience, Customer Support, Customer Relations...

INTERMEDIATE

    Coaching, Administrative Support, Sales, Chat Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.36 per hour or $USD 1449.01 per month

Remote Staff Recruiter Comments

He finished BS HRM in 2013
After graduation, he started his career in the BPO industry

He handled Sales and Billing accounts
He successfully converted interested customers into sales
In his last employment as Senior Associate/SME, He handles:

Escalations
Administrative Tasks
Reporting
Coaching and
Provide support to the customers through email and phones calls

He is also knowledgeable in different software and tools like:

Salesforce
Spice
Space
Avaya Softphone
Google Workspace

He has 8 years of collective experience in Customer Handling.
Available to work part-time and full-time immediately.

Predictive Index Profile - Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors

  • More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.
Behavioral Summary

A pleasant and extraverted person, Reniel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. His congenial personality and friendly, interested attitude make him readily approachable. Reniel gets along easily with a wide variety of people.

Employment History

Customer Support/Sales

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2013 to January 2016 (30 Months)

Duties and Responsibilities:

  • Answer questions about warranty coverage, prices and product uses.
  • Emphasize product features based on customers' needs.
  • Determine customer needs and propose the appropriate product.

Customer Support/Billing

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2016 to June 2016 (2 Months)

Duties and Responsibilities:

  • Answer questions about account information, current plan, and billing statement.
  • Manage accounts, collect payments, and updating of customers' information to reflect changes to the account.
  • Work with customers to set up payment plans and ensure bills are paid.

Outbound Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2017 to January 2018 (5 Months)

Duties and Responsibilities:

  • Manage and maximize leads and call possible clients.
  • Provide benefits and features of the product depending on the needs of the customer.
  • Convert interested customers/leads to a sale.

Sales Webchat

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2017 to January 2018 (5 Months)

Duties and Responsibilities:

  • Answer chat queries from the website about prices and plan features.
  • Emphasize plan features based on customers' needs. 
  • Close/convert interested customers to a sale.

Customer Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2018 to August 2020 (27 Months)

Duties and Responsibilities:

  • Answer questions about warranty coverage and product features.
  • Handling customer complaints and providing the best resolution or support option available.
  • Process warranty claims.

Senior Associate/Subject Matter Expert

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to June 2022 (17 Months)

Duties and Responsibilities:

  • Handling Escalations.
  • Admin task, data entry, reporting, and coaching.
  • Providing customer support through Email, SMS, inbound, and outbound.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

April 1, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Handling, Customer Experience, Customer Support, Customer Relations, Email Handling, Technical Support,

INTERMEDIATE ★★

    Coaching, Administrative Support, Sales, Chat Support, Outbound CallingLeadershipData ConsolidationData EntryEscalations

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 12.87, Upload: 17.10
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: ASUS (Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz 2.90 GHz)
  • Processor: Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz 2.90 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $9.52/hr

Jerica

Candidate ID: 458781


ADVANCED

    Team Management, Coaching, Mentoring, Project Supervision...

INTERMEDIATE

    Technical Support, Social Media Management, Social Media, Content Writing...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.52 per hour or $USD 825.23 per month

Full Time: $USD 9.52 per hour or $USD 1650.45 per month

Remote Staff Recruiter Comments

Jerica has more than ten years of experience in the customer service industry

She worked for a BPO company providing technical assistance to US-based customers having issues with their mobile and internet service

Responded to account inquiries and concerns. 

She then got promoted as a Team Lead where she managed a team of 15-16 agents

Conducted coaching and feedback on agent performance

Mentored agents who were unable to meet KPIs 

Conducted team meetings and training to ensure that everyone is aligned and updated with new processes of the project

Jerica then shifted to remote work and was hired as a Shopify E-commerce Manager for an e-commerce company in the US

Some of the tasks she performed included:

  • Shopify order management
  • Shopify product listing
  • Order Fulfillment
  • Answered  customer inquiries via email, social media, and chat
  • Processed returns and refunds

She also had a brief stint as a social media specialist for a marketing company where she did the following:

  • Created content to be posted on social media accounts
  • Did social media outreach to potential players and viewers
  • Edited videos of tournaments and posted in social media accounts
  • Conducted short interviews with players 
  • Posted live streams and podcast streams
  • Email marketing 

She is open to both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile - Operator

https://www.predictiveindex.com/reference-profile/operator/

Strongest Behaviors:

  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
Behavioral Summary:

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Jerica has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If she is responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she’ll expect that the process be followed consistently.
 

Employment History

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2006 to August 2010 (48 Months)

Duties and Responsibilities:

  • Responsible in answering internet connectivity enquiries
  • Responsible in troubleshooting Hardware and Software issues
  • Responsible in resolving Internet connectivity issues

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2010 to November 2010 (3 Months)

Duties and Responsibilities:

  • Responsible in answering queries specific to television
  • Responsible in troubleshooting uverse television issues
  • Responsible in resolving issues with Uverse TV
  • Responsible in troubleshooting internet connectivity issues
  • Responsible in troubleshooting Hardware and Software issues
  • Responsible in answering billing enquiries

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2010 to November 2013 (36 Months)

Duties and Responsibilities:

  • Responsible in answering internet connectivity enquiries
  • Responsible in troubleshooting Hardware and Software issues
  • Responsible in resolving Internet connectivity issues
  • Responsible in actioning Back of House Cases
  • Provides Email and chat support for ISPs

Technical Support Representative/ Telstra

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2010 to November 2013 (36 Months)

Duties and Responsibilities:

  • Responsible in answering internet connectivity enquiries
  • Responsible in troubleshooting Hardware and Software issues

Project Coach

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2018 to March 2022 (43 Months)

Duties and Responsibilities:

  • Provides Daily and Weekly Developmental Coaching to Team Members
  • Provides Support and Assistance for Supervisor Escalation through the Chat Application and Messaging Platform
  • Provides daily and weekly team performance through reporting
  • Responsible in delivering month over month performance through KPIs

Shopify Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2021 to September 2022 (12 Months)

Duties and Responsibilities:

  • Taking messages from stakeholders, Fulfillment team in be half of CEO.
  • Schedule appointments and managing calendars meetings efficiently.
  • Record messages, take notes, and maintain comprehensive MOM.
  • Research trending products , compile reports, and perform data analysis.
  • Draft emails, create process documents.
  • Answer customer inquiries through different communication channels.
  • Manage order and track order status.
  • Troubleshoot order - related issues.

Virtual Receptionist and Order Intake Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2022 to October 2022 (6 Months)

Duties and Responsibilities:

  • Taking messages from prospect wholesale clients in be half of CEO.
  • Scheduling appointments and managing calendars efficiently.
  • Provide exceptional customer support, addressing order/delivery inquiries, and resolving issues promptly and effectively.

Virtual Receptionist & Social Media Specialist

Industry:

Arts / Design / Fashion

Employment Period:

April 2022 to April 2023 (12 Months)

Duties and Responsibilities:

  • Taking messages for the CEO and accurately recording relevant information.
  • Scheduling appointments and managing calendars meetings efficiently.
  • Create engaging gaming contents for all social media platforms (Facebook, Instagram, and Twitter).
  • Research and Implement Social Media Strategies to boost brand awareness.
  • Perform other ad hoc duties as required

Guest Concierge

Industry:

Hotel / Hospitality

Employment Period:

March 2023 to February 2025 (23 Months)

Duties and Responsibilities:

3. **Scheduling** - Schedule cleaning and maintenance services for the property. - Ensure timely completion of all scheduled tasks. 4. **Coordination with Stakeholders** - Communicate with property owners regarding maintenance needs and updates. - Provide regular statements and updates to property owners. 5. **Guest Communication** - Respond promptly to guest inquiries and concerns via chat and email. - Offer solutions and assistance to enhance the guest experience. 6. **Review Management** - Respond to guest reviews on various social media and rental platforms. - Address any issues raised in reviews and maintain a positive online presence.

Education History

Field of Study:

Major:

English

Graduation Date:

March 1, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Team Management, Coaching, Mentoring, Project Supervision, Administrative Support, Customer Service,

INTERMEDIATE ★★

    Technical Support, Social Media ManagementSocial MediaContent WritingContent EditingShopify

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Samsung (Intel Core i5)
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.82/hr

May

Candidate ID: 458493


ADVANCED

    Customer Handling, Email Handling, Customer Support, Chat Support...

INTERMEDIATE

    CSS, Phone Support, Email Support, Chat Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.82 per hour or $USD 1182.39 per month

Remote Staff Recruiter Comments

  • May has been working as a Customer Service Representative at a Business Process Outsourcing Company for about 5 years. Her accounts include telecoms, home security, retail, cable, and phone services. She gained experience working with clients from Australia, the United States, Germany, and Canada.
  • She was exposed to the following tasks:
    • Technical Support 
    • Phone Support - Inbound and Outbound calls 
    • Customer Service
    • Outbound Sales
    • Chat and Email Support
  • She is proficient in using tools such as MS Excel and CSS ~ CRM, Citrix and Zendesk. 
  • She can start ASAP, amenable to work any shifts and open to full-time or part-time roles.
Predictive Index Profile - Altruist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, May ann is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. May ann gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

technical/customer support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2018 to December 2023 (60 Months)

Duties and Responsibilities:

  • Providing phone and chatsupport
  • Assisting with technicalinquiries
  • Home security services
  • Cable and phone serviceassistance
  • Processing retail orders
  • Sales support

Customer Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2018 to January 2019 (12 Months)

Duties and Responsibilities:

  • Providing chat support
  • Managing customercomplaints
  • Responding to customerinquiries
  • Troubleshooting technicalproblems
  • Addressing internet-related problems
  • Sales

Education History

Field of Study:

Science & Technology

Major:

Information technology

Graduation Date:

March 15, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Handling, Email Handling, Customer Support, Chat Support, Customer Experience, Citrix,

INTERMEDIATE ★★

    CSS, Phone SupportEmail SupportChat SupportCustomer ServiceOutbound Sales

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: www.speedtest.net
  • Internet Type: Broadband
  • Hardware Type: Desktop
  • Brand Name: huawei (12th gen intel(R)core(TM)i5-12450H 2.00 Ghz)
  • Processor: 12th gen intel(R)core(TM)i5-12450H 2.00 Ghz
  • Operating System: Windows 11

All-inclusive Rate: USD $8.36/hr

Mary

Candidate ID: 458209


ADVANCED

    Microsoft Office, Email Handling, Customer Experience, Administrative Support...

INTERMEDIATE

    Order Processing...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Central Standard Time New Zealand Daylight Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.36 per hour or $USD 724.50 per month

Full Time: $USD 8.36 per hour or $USD 1449.01 per month

Remote Staff Recruiter Comments

  • Mary has been working for more than 10 years in the BPO industry.
  • She has a diploma course in Network and Information Technology.
  • She has professional experience in Customer Service and caters to clients based in the US and UK.
  • She is confident in performing the following tasks:
    • Customer Support
    • Assist in tracking customers' orders
    • Process Refunds and Shipments
    • Internet installation
    • Project management
    • Generate Contract
    • Email Management
  • Some of the industries she worked on include telecommunications, e-commerce and retail.
  • She is proficient with Microsoft 365, Zoom, Slack, Salesforce, and Trello.
  • She can start immediately for any part-time or full-time position.
Predictive Index Behavioral Profile - Controller
https://www.predictiveindex.com/reference-profile/controller/

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary
 

Mary Grace is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


 

Employment History

TELETECH CUSTOMER CARE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2009 to September 2015 (73 Months)

Duties and Responsibilities:

• supports Australian Telecommunication Company (Telstra) by resolving billing problems via chat.
• Rectify orders that went to error.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2015 to January 2016 (4 Months)

Duties and Responsibilities:

• supports online retail business by answering customer's inquiries via email
• helps customers in tracking their packages

Voice and Data Services Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2016 to January 2018 (24 Months)

Duties and Responsibilities:

• Provides supports to Sales Directors and Managers in placing their customers' orders. We make sure all the necessary documentation is completed in order to have a smooth transaction.
• Processes customer's request add new/modify/disconnect their internet/mobile/landline connection.

Client Support Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2018 to January 2020 (23 Months)

Duties and Responsibilities:

• Approved discounts and pricing on contracts based on AT&T standard policies
• Generates AT&T contracts once checked and verified by Sales and Customers

Teammate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2021 to June 2022 (7 Months)

Duties and Responsibilities:

• Supports E-Commerce Retail Company in the US
• Process refunds and reshipments
• Assist in tracking customer's orders

Education History

Field of Study:

Computer Science/Information Technology

Major:

Network and Information Technology

Graduation Date:

April 15, 2006

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Office, Email Handling, Customer Experience, Administrative Support, Customer Service, Customer Handling,

INTERMEDIATE ★★

    Order Processing

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 230.60, Upload: 23.81
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo (i5)
  • Processor: i5
  • Operating System: Windows 10

All-inclusive Rate: USD $9.39/hr

Frederick

Candidate ID: 453050


ADVANCED

    Email management, Cold Calling, Appointment Setting, Inbound Sales...

INTERMEDIATE

    Sales, Outbound Sales, Inbound Sales, Sales Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.39 per hour or $USD 813.38 per month

Full Time: $USD 9.39 per hour or $USD 1626.75 per month

Remote Staff Recruiter Comments

Frederick brings with him over 15 years of comprehensive experience across the customer service, sales, and workforce management industries, with the last 5 years fully dedicated to remote work. His background demonstrates a consistent track record in both inbound and outbound communications, sales development, appointment setting, and client engagement within a variety of industries, including financial services, telecommunications, insurance, and property management.

Notably, Frederick has worked in environments requiring high call volumes, lead generation, and customer issue resolution. His experience with sales tools like Leads Gorilla and platforms like Zendesk further strengthen his technical capabilities in the virtual space. He is accustomed to making up to 50 outbound calls per day, emphasizing both efficiency and endurance in a remote setting.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors

  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
Behavioral Summary

Frederick is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

 

  • Frederick has been working for over 14 years in BPO as a Sales/Customer Service Representative.  He had handled insurance, telecommunication, and real estate accounts. He managed US and Canadian clients for 9 years, while Australian clients for 5 years. Frederick has been responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. 

  • His expertise is in the following:

  • Appointment Setting

  • Inbound and Outbound Sales

  • Lead Generation

  • B2B campaign

  • Account Verification

  • Workforce Analysis

  • Property Management

  • Customer Handling

  • Business Analysis

  • Customer Support

  • Adept in using the tools/applications like:

  • SalesForce CRM

  • Blink

  • Bria

  • MS Teams

  • MS Outlook

  • Discord

  • CMS

  • GSuite

  • He can start immediately.


    Predictive Index Behavioral Profile- Promoter

    Strongest Behaviors

    • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
    • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
    • Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.
    Behavioral Summary

    Frederick is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

    The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

     

     

     


  • Employment History

    Client Business Analysts / Workforce Real Time Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2008 to December 2012 (52 Months)

    Duties and Responsibilities:

    Client Business Analyst || August 8 2008 – January 25, 2010
    • Inbound call done
    • Outbound call for leads
    • Activation of new Phones
    • First level troubleshooting of accounts.
    • Upselling – Sells Features and Rate plan Change
    • Checks billing account and usage of phone
    Real Time Analyst || January 26, 2010 – December 13, 2012
    • Send intraday report on an hourly basis
    • Monitors queue and ensure all calls will be handled
    • Communicate with Operations / IT / Directors on times of Outage. Analyze the severity of the issue.
    • Ensure proper skilling will be provided to all agents
    • Answers Attendance Line for agent being absent.
    • Adherence tagging
    • Plotting of Schedules of agent (shift schedules / training / huddle - etc.)

    Workforce Specialists

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2012 to April 2014 (16 Months)

    Duties and Responsibilities:

    •  Send intraday report on an hourly basis
    • Monitors queue and ensure all calls will be handled
    • Communicate with Operations / IT / Directors on times of Outage. Analyze the severity of the issue.
    • Ensure proper skilling will be provided to all agents
    • Answers Attendance Line for agent being absent.
    • Adherence tagging
    • Plotting of Schedules of agent (shift schedules / training / huddle - etc.)

    Financial Advisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2014 to June 2015 (13 Months)

    Duties and Responsibilities:

    • Answers inbound inquiries of customers.
    • Update customers status
    • Transfer customers to the right dept if misrouted to our dept.
    • Sends Envelope / Coupon on customers requests especially for update on their Dependents.
    • Respond to all customers concern

    Workforce Real Time Specialists 1

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2015 to December 2015 (3 Months)

    Duties and Responsibilities:

    • Send intraday report on an hourly basis
    • Monitors queue and ensure all calls will be handled
    • Communicate with Operations / IT / Directors on times of Outage. Analyze the severity of the issue.
    • Ensure proper skilling will be provided to all agents
    • Answers Attendance Line for agent being absent.
    • Adherence tagging / Plotting of Schedules done as well 

    Sales Advisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2016 to December 2016 (11 Months)

    Duties and Responsibilities:

    • Tailor fit customers account to ensure they will be able to get the best service
    • Offer Data, Rate Plan Change
    • Provide billing info

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2017 to December 2017 (6 Months)

    Duties and Responsibilities:

    • Process move requests of the customers
    • Offer VHC Lead
    • Offers Bundling of customers services
    • Providing info on the account as well as updating customers information
    • Check status of Phone / Internet connection and provide information on when the connection date will be processed.

    Inbound Sales (Voice and Chat)

    Industry:

    Government / Defence

    Employment Period:

    December 2017 to July 2022 (54 Months)

    Duties and Responsibilities:

    • Process sales requests of the customers
    • Offer additional services to the customers,
    • Provide better experienced to the customers.
    • Web messaging handling multiple concurrency
    • Handles billing, 1st level troubleshooting
    • Tailor fit plans for customer
    • Outbound call – existing leads

    Education History


    Skills

    ADVANCED ★★★

      Email management, Cold Calling, Appointment Setting, Inbound Sales, Property Management, B2B Calling, Workforce management, Outbound Calling, Inbound Calls, Account Management, Salesforce CRM, Photo Editing, Microsoft Outlook, CMS, Bria,

    INTERMEDIATE ★★

      Sales, Outbound Sales, Inbound SalesSales ManagementTele SalesCorporate SalesSales operations

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/17530409626
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP and ACER (Intel Core i7 and Ryzen 5 7535)
    • Processor: Intel Core i7 and Ryzen 5 7535
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.85/hr

    Maria

    Candidate ID: 453018


    ADVANCED

      Customer Service, Customer Handling, Customer Service Management, Team Management...

    INTERMEDIATE

      Customer Service...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Mavie has been working since 2009 and she stayed in the BPO industry for 10 years. She started working as an agent and then worked her way up to becoming a team leader where she handled escalated calls and coached members for quality call handling. Mavie also had an experience in recruitment for a medical account working remotely where she scouted medical professionals who are staying in the US. 

     

    • Her expertise is in the following:

      • Customer Support

      • Email and Chat Support

      • Technical Support

      • Account Verification and Management

      • Training and Development

      • Cold Calling

      • Recruitment

      • Quality Assurance 

      • Sourcing

     

    • Adept in using the tools/applications like:

      • Indeed

      • Outlook

      • Hireology

      • ZipRecruiter

      • Telegence

      • Avia

     

    • She can start immediately.


      Predictive Index Behavioral Profile- Guardian

      Strongest Behaviors

    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

    Behavioral Summary
     

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Maria Victoria will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

     


    Employment History

    Customer Service Associate

    Industry:

    Employment Period:

    January 2009 to January 2016 (84 Months)

    Duties and Responsibilities:

    Concentrix Philippines (formerly Convergys) Metro Manila, 1741 Supported clients about their Directv services which include billing explanation, upselling mavienavarro@gmail.com services tied up to their needs, assist in minor troubleshooting for technical issues. Ensuring Skype: live:.cid.4401306d4f3d14cb that action plans are executed during coaching sessions to meet company goals month over month.

    Team Leader

    Industry:

    Employment Period:

    January 2016 to January 2020 (48 Months)

    Duties and Responsibilities:

    Concentrix Philippines (formerly Convergys) +639988605646 +639062306998 Promoted to the Team Lead position for Directv and continued to ATT Advanced Technical Support. Attend weekly management meetings and team meetings with my agents to discuss KPI's ensuring goals are met weekly and monthly. Developing and coaching agents to strengthen areas for improvement so they are aligned

    Education History

    Field of Study:

    Major:

    research

    Graduation Date:

    January 1, 2008

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Physical Therapy

    Graduation Date:

    October 1, 2020

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Handling, Customer Service Management, Team Management, Recruiting, Sourcing, Quality Assurance, Microsoft Outlook, Microsoft Office,

    INTERMEDIATE ★★

      Customer Service

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: Download: 111.03, Upload: 112.47
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Hewlett Packard (Intel Core i3)
    • Processor: Intel Core i3
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    Nelli

    Candidate ID: 452915


    ADVANCED

      Customer Service, Inbound Sales, Appointment Setting, Lead Generation...

    INTERMEDIATE

      Project Management...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    Nelli brings over 9 years of sales and customer service experience across various industries including telecommunications, finance, publishing, utilities, and education. She is highly skilled in outbound appointment setting, lead generation, Salesforce CRM, and customer service, making her a strong fit for roles that demand communication, persuasion, and pipeline management.

    • Strong focus on outbound calling, CRM usage, objection handling, and appointment setting.
    • Proactively collaborated with sales teams and exceeded quotas.
    • Specialized in lead generation through LinkedIn and Google Chrome.
    • Demonstrated experience in qualifying leads and closing via appointment scheduling.
    • She is familiar with Salesforce and LinkedIn Sales Navigator.
    Key Skills
    • Salesforce CRM (Advanced)
    • Outbound Appointment Setting (Advanced)
    • Inbound/Outbound Sales (Advanced)
    • Customer Service (Advanced)
    • Project Management (Advanced)
    • Lead Generation (Advanced)
    • Calendar Management (Advanced)

    Predictive Index Behavioral Profile - Venturer

    • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
    • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.

    Behavioral Summary

    Nelli is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

    • Nelli has previously worked as a Sales Representative, Appointment Setter, Customer Service Representative and Sales Virtual Assistant. She also got a promotion as an Operations Supervisor and Subject Matter Expert. She has worked in various BPO companies where she catered clients in the US, Switzerland, California, UK and Australia. She has handled accounts in the field of telecommunications, publishing, banking, solar, printing and media company. She is confident in supporting the following tasks:
      • B2B campaign
      • Lead generation
      • Appointment setting
      • Project management
      • Telemarketing
      • Inbound Sales
      • Outbound Sales
    • She is proficient in systems such as Trello, CRM, LinkedIn, and Sales Navigator, Avaya, Ring Central, Cloud Talk
    • Nelli is available to start immediately and she is amenable to working the day or night shift for any part-time or fulltime position.

    Predictive Index Behavioral Profile - Promoter

    Strongest Behaviors:

    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    Behavioral Summary:

    Nelli is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

    The complete extravert; informal and uninhibited in her behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to her to be liked and accepted, and she express herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


    Employment History

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2017 to March 2018 (11 Months)

    Duties and Responsibilities:

    I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts. Additionally, I can recommend phone accessories and devices based on customer needs.

    CUSTOMER SALES REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2014 to February 2017 (30 Months)

    Duties and Responsibilities:

    In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.

    Primary English Teacher

    Industry:

    Education

    Employment Period:

    April 2023 to September 2023 (5 Months)

    Duties and Responsibilities:

    • Teaching basic English Subject for primary kids 
    • Assist the kids for learning curve and go through with their modules 

    SALES & MARKETING CONSULTANT

    Industry:

    Printing / Publishing

    Employment Period:

    May 2018 to January 2020 (19 Months)

    Duties and Responsibilities:

    My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK. I also manage invoicing, billing, project management, and post-production tasks. Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Banking / Financial Services

    Employment Period:

    February 2020 to February 2021 (12 Months)

    Duties and Responsibilities:

    I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA. My role includes handling inbound calls and making outbound calls for payments and collections.

    SALES DEVELOPMENT REPRESENTATIVE

    Industry:

    Utilities / Power

    Employment Period:

    March 2021 to June 2022 (14 Months)

    Duties and Responsibilities:

    My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator. I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures. Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.

    SALES DEVELOPMENT REPRESENTATIVE

    Industry:

    Banking / Financial Services

    Employment Period:

    July 2022 to December 2023 (17 Months)

    Duties and Responsibilities:

    I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks. My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce. Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.

    APPOINTMENT SETTER

    Industry:

    Telecommunication

    Employment Period:

    May 2024 to December 2024 (7 Months)

    Duties and Responsibilities:

    The role involves making outbound calls to businesses using a large lead database. The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments. Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Associate Degree in Financial Accounting

    Graduation Date:

    April 22, 2022

    Located In:

    United States

    License and Certification: :

    Advance English - American Council on the Teaching of Foreign Languages

     


    Skills

    ADVANCED ★★★

      Customer Service, Inbound Sales, Appointment Setting, Lead Generation, Outbound Appointment Setting, Outbound Sales, Project Management, Administrative Support, Calendar Management, Salesforce CRM,

    INTERMEDIATE ★★

      Project Management

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: 100 mbps
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus (AMD Ryzen 3)
    • Processor: AMD Ryzen 3
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.39/hr

    Cristine

    Candidate ID: 452794


    ADVANCED

      Office 365, Microsoft Dynamics GP, IFCA, Customer Service...

    INTERMEDIATE

      Microsoft Office, Microsoft Tools, Microsoft Access, Microsoft Excel...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.39 per hour or $USD 813.38 per month

    Full Time: $USD 9.39 per hour or $USD 1626.75 per month

    Remote Staff Recruiter Comments

    • Cristine is a dedicated professional with more than 6 years of work experience. She is a graduate of Bachelor of Science in Hotel and Restaurant Management.
    • She started as a Guest Service Agent in a hotel before working in UAE. During her tenure, she was functioning as an Administrative Assistant and eventually got promoted to a Procurement Specialist. 
    • She has transitioned as a Virtual assistant for an Australian property management service company. She liked the idea of working from home and took a part-time job as a Product sourcing specialist for an e-commerce platform store.
    • In her entire professional career, she has performed the following tasks:
      • Scheduling and confirmation of appointments
      • Maintaining event calendars
      • Answering all inbound calls for inquiries
      • Sorting and organizing of records accurately
      • Email management
      • Travel itinerary management
      • Maintenance and updating of supplier information
      • Creation of purchase orders ensuring relevant procurement
      • Preparation of reports
      • Product research
      • Analyzing, and approving products and services to be purchased
      • Calculation of profits
    • She is an able user of the following tools/software:
      • Microsoft ZIP
      • IFCA (PMS) System
      • Opera System
      • Microsoft and Office 365
      • Canva
      • Amazon FBA
      • Amazon calculator
    • She is ready to start immediately.

    Predictive Index Behavioral Profile - Altruist

    Strongest Behaviors

    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

    Behavioral Summary

      A pleasant and extraverted person, Cristine is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Cristine gets along easily with a wide variety of people. Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

    Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.


    Employment History

    Product Sourcing Specialist

    Industry:

    Retail / Merchandise

    Employment Period:

    July 2022 to November 2022 (3 Months)

    Duties and Responsibilities:

    • Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
    • Implementing inventory optimization strategies within the company.
    • Obtaining quotes from different suppliers using B2B trade sites like Alibaba, Made-in-China, and many more.
    • Negotiating price, quantity, and delivery schedules with suppliers.
    • Assessing quotes and compiling a detailed assessment of cost breakdowns.
    • Generating quote comparisons and contributing to internal supplier selection based on the quotes.
    • Providing solutions to improve company spending and outsourcing.
    • Ensure timeliness and accuracy of work prior to submission.
       

    Procurement Officer | Receptionist/ Admin Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    September 2017 to February 2022 (52 Months)

    Duties and Responsibilities:

    Procurement Officer | October 02, 2019-February 20, 2022

    • Reviewing, comparing, analyzing, and approving products and services to be purchased.
    • Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
    • Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached.
    • Review quality of purchased products.
    • Prepare reports and updates as and when required.
    • Check, review and matches received tax invoices with the LPO and ensures that all supporting documents have been attached (i.e signed D.O or Service Report).
    • Process suppliers’ payment and follow up payments to Accounts Department.
    • Provides assistance to Senior Procurement Officer in all aspects.
    • Ability to manage and maintain good relationships with vendors.

    Receptionist/Admin Assistant || September 24, 2017-October 01, 2019

    • Greet clients and visitors with a positive, helpful attitude.
    • Manage meeting room bookings and ensure that everything is in order.
    • Keep meeting rooms clean and tidy.
    • Schedule and confirm appointments and maintain event calendars.
    • Answers all incoming phone calls and dialing international numbers.
    • Deal with complaints or problems.
    • Manage and maintain petty cash.
    • Sort, organize and maintain office records accurately.
    • Assisting colleagues with administrative tasks.
    • Answering, forwarding, and screening phone calls.
    • Sorting and distributing mails.

    Receptionist/ Reservation Agent

    Industry:

    Hotel / Hospitality

    Employment Period:

    December 2016 to July 2017 (7 Months)

    Duties and Responsibilities:

    • Processes reservations by mail, telephone, fax or central reservation systems referral.
    • Answer all client questions and incoming calls.
    • Redirect phone calls to the appropriate department and take down messages.
    • Processes reservations from the sales office, other hotel departments, and travel agents.
    • Creates and maintains reservation records by date of arrival and alphabetical listing.
    • Processes cancellations and modifications and promptly relays this information to the front desk.
    • Assists in preregistration activities when appropriate.
    • Monitor, organize and forward emails.
    • Maintain records and files.

    Guest Service Agent

    Industry:

    Hotel / Hospitality

    Employment Period:

    March 2016 to December 2016 (9 Months)

    Duties and Responsibilities:

    • Administering check-ins and check-outs.
    • Providing front desk services to guests.
    • Assigning rooms and taking care of administrative duties.
    • Delivering mail and messages.
    • Processing guest payments.
    • Coordinating with bell service and staff management.
    • Accommodating general and unique requests.

    Medical Virtual Assistant

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2023 to March 2025 (26 Months)

    Duties and Responsibilities:

    • Efficiently and effectively utilize the practice software to arrive, queue, and book patients’ appointments according to the practice policy set by the practice principal.
    • Collaboration with nursing, allied health, GPs, and administrative personnel to provide patient care. 
    • Ensuring administrative duties are completed, including scanning, batching, answering phone calls, and compiling and transferring patients’ files. 
    • Confirm each patient’s insurance eligibility and validity.

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    Graduation Date:

    December 19, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Office 365, Microsoft Dynamics GP, IFCA, Customer Service, Google Apps, Administrative Skills, Purchasing Management, Sourcing, Research, Travel Management, Analytical Skills, Organizational Skills, CRM, Problem solving,

    INTERMEDIATE ★★

      Microsoft Office, Microsoft Tools, Microsoft Access, Microsoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft WordAccounts Receivable Management

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Lenovo (Intel Core i3)
    • Processor: Intel Core i3
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    Pamela

    Candidate ID: 452139


    ADVANCED

      Technical Support, Customer Experience...

    INTERMEDIATE

      Technical Support, Email Support...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Pamela has more than 4 years of relevant work experience in the BPO industry.
    • She has catered costumers/clients in the US, Australia, Canada and India.
    • She has gained solid background in costumer handling, taking inbound and outbound calls, providing technical support via chat and email, troubleshooting, resolving customer’s inquiries and payment processing.
    • She is proficient with the following tools:
      • CRM
      • Siebel
      • MyCSP portal
      • Microsoft Office applications
      • Canva
    • Pamela can confidently express her thoughts well.
    • She is available to start immediately

    Employment History

    Outbound Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2017 to June 2017 (2 Months)

    Duties and Responsibilities:

    • Making cold calls to leads on a list until we find a customer that fits the qualifications that we have for the certain subscription of the account.

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2017 to August 2019 (24 Months)

    Duties and Responsibilities:

    • Assisting customer customer queries and technical difficulties for the service.
    • Answering queries about billing and other account issues such as unauthorized access to their accounts as well as scheduling and rescheduling installation and service work orders.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2019 to August 2020 (12 Months)

    Duties and Responsibilities:

    • Assisting customer account issues and services including reset of password, basic billing concerns and issues with recovering account.

    Account Specialists/Client Service Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2021 to May 2022 (11 Months)

    Duties and Responsibilities:

    Account Specialists || January 2022 - May 2022
    • Fixing issues with the merchants/user's account. Namely billing, technical issues, taxes, etc.
    Client Service Associate || June 2021- Dec 2021
    • Handling billing issues, ads, ad delivery issues and account issue for Advertising Clients.

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    Graduation Date:

    January 1, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Technical SupportCustomer Experience

    INTERMEDIATE ★★

      Technical SupportEmail Support

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: Download: 111.67, Upload: 105.79
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: ASUS PRO (Intel Core i5-8250OU CPU)
    • Processor: Intel Core i5-8250OU CPU
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.82/hr

    Xerxes

    Candidate ID: 451063


    ADVANCED

      Customer Service, Cold Calling, Supervisory Skills...

    INTERMEDIATE

      Appointment Setting, Lead Generation...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    • June is a graduate of Business Management and has been working for 10+ years. Most of his employment was in the BPO where he handled campaigns in online gaming, telco, credit card, and mortgage. In 2018, he shifted to remote work and provided his services to employers in digital marketing and healthcare. He held various roles such as Customer Service Representative, Senior Agent, Supervisor/Staffing Coordinator, Account Specialist, and Digital Marketing Development Representative.
    • In more than 10 years, he became proficient in the following:
      • Cold Calling
      • Sales (B2B)
      • Social Media Marketing
      • Email Management
      • Appointment Setting
      • Customer support (inbound and outbound)
      • Collections
      • Team handling
      • Lead mining
    • Some of the applications he used are Salesforce CRM, LinkedIn, and Seamless.ai.
    • He can start immediately and is amenable to work during the day, whether part-time or full-time.
    Predictive Index Behavioral Profile - Altruist

    Strongest Behaviors
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Xerxes June is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Xerxes June gets along easily with a wide variety of people.


    Employment History

    Account Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2021 to October 2022 (17 Months)

    Duties and Responsibilities:

    • Assisted customers with concerns and questions about their account, devices and services
    • Offer services and products that would benefit the customer in using their phone
    • Build rapport with tenured customers by acknowledging their loyalty as customers and showing concern for their questions no matter how long they have been a customer
    • Partnered with upper management to create an unforgettable customer experience
    • Answer 30-60 inbound calls
    • Assist new customers get accumulated to service with T-Mobile
    • Answer and provide knowledge about their account, plan, device, due date, and monthly charge
    • Offer additional services that would add to their use and enjoyment of services and devices
    • Build rapport with new customers by making their transition to as easy as possible while making them feel like family

    Supervisor/Staffing Coordinator

    Industry:

    Healthcare / Medical

    Employment Period:

    June 2018 to February 2021 (32 Months)

    Duties and Responsibilities:

    • Investigate the company's staffing needs and take actions to staff accordingly
    • Work closely with the recruiter and Director of HR to set goals-based staffing needs
    • Identify hard to fill roles and take proactive actions
    • Assist in candidate screening and interviewing
    • Assist in new employee onboarding
    • Evaluate new staff training needs and schedule training sessions
    • Assist with new employee orientation
    • Design, plan and make work shifts schedules and training schedules
    • Provide assistance with payroll procedures and activities
    • Identify staffing and recruiting key performance indicator
    • Prepare and present key performance indicator reports
    • Create, present and submit reports for upper management

    Marketing Analyst

    Industry:

    Manufacturing / Production

    Employment Period:

    June 2005 to August 2009 (49 Months)

    Duties and Responsibilities:

    • Examine a campaign's return on investment.
    • Identify new market opportunities.
    • Complete concept-testing for new products.
    • Perform extensive market research.
    • Determine brand perceptions and reputations.
    • Evaluate market penetration.
    • Develop groups and solicit customer feedback.
    • Analyze marketing metrics to identify cause and effect relationships.
    • Identify positive financial outcomes to increase profitability.

    Supervisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2009 to January 2013 (40 Months)

    Duties and Responsibilities:

    • Answer phones and respond to customer requests.
    • This campaign specializes in Online gaming account in the US.
    • It requires multitasking skills since it needs to have fast and dynamic skills in chat, email, and calls.
    • Chat is a different concern same with calls and email. It needs to have a skill which requires exceptional critical thinking for the concern of the client will be resolved in a timely manner.
    • It requires also partial and full verification when a deposit request of the client will be processed in the portal using his credit card details to avoid processing fraud credit cards.

    Senior Agent (Billing and Sales/Collections)

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2013 to March 2015 (25 Months)

    Duties and Responsibilities:

    • Customer Service Billing and Sales Specialist interact with customers via inbound or outbound calls pertaining to give options to customers for them to maximize their savings and time by providing them information regarding the existing promotion has (TV, internet, phone and mobile).
    • Also includes call types: questions pertaining to making payments, payment arrangements, adjustments or other billing inquiries.
    • Processing the payment of the customers and reminding them of their due date.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2015 to September 2016 (18 Months)

    Duties and Responsibilities:

    • It was a home-based account.
    • Mortgage Account Particularly Collections.
    • Receiving inbound calls regarding the status of the customer’s loan and also inquiring about their balances on their account.
    • Processing their payments on their account.
    • As a supervisor, I need to monitor calls and provide feedback in order for the agents to have a better grasp of the things that we need to do for the account to be credible.
    • I need to implement also a contingency plan for the improvements of my agents.
    • I need to implement PIP which means Performance Improvement Plan to the agents which below average on their performance.
    • It’s my duty also to relay and cascade all the exquisite details and dynamic changes that have been implemented on the account.
    • It’s 50% calls and 50% email and chats support task.
    • I’m very well versed in multi-tasking.
    • I also take calls when the client tells me that we need everybody to hands on deck.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2016 to May 2018 (20 Months)

    Duties and Responsibilities:

    • Processing payment, balance transfer, updating account details, filing billing disputes, and fraud reports.
    • Upselling eligible card product change and providing the benefits of having the card change.
    • Providing also the promotions that they are eligible in their account.
    • Providing Cardholders with the basic terms and conditions on their cards and giving the benefits of choosing their purchase partner.

    Digital Marketing Analyst Expert

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2022 to January 2024 (15 Months)

    Duties and Responsibilities:

    Cold Calling · Sales · Lead Generation · Social Media Marketing · Business-to Business (B2B) · Email Management · Virtual Assistance · Digital Marketing

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Business Management

    Graduation Date:

    March 1, 2007

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Cold Calling, Supervisory Skills,

    INTERMEDIATE ★★

      Appointment SettingLead Generation

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Lenovo (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.31/hr

    Christopher

    Candidate ID: 446616


    ADVANCED

      Administrative Skills, Communication Skills, Time Management, Project Management...

    INTERMEDIATE

      Presentation Design...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.31 per hour or $USD 546.76 per month

    Full Time: $USD 6.31 per hour or $USD 1093.51 per month

    Remote Staff Recruiter Comments

    Christopher has been in the customer service industry since 2016

    Worked for a health insurance company in the US answering incoming calls from customers with questions regarding their benefits and claims

    He then worked as a chat support representative providing assistance to healthcare practitioners and clinics in the US who are using their scheduling system

    Sent out sms reminders to patients regarding their schedule

    Also provided basic troubleshooting to users having issues with the system

    He is open for both part-time and full-time positions and is available to start immediately

     

    Predictive Index Behavioral Profile- Operator


    Strongest Behaviors
     

    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Methodical, steady, and even-paced; loses productivity when interrupted.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”


    Behavioral Summary
     

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Christopher has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

    Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Christopher will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


    Employment History

    Customer Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2016 to February 2020 (45 Months)

    Duties and Responsibilities:

    • Answering Incoming calls (Benefits and Oaims, Provider credentials.
    • Floor Support/ Mentor
    • Handling escalated customer questions, issues and complaints.
    • Provide support to newly hired agents in the form of answering questions and providing direction.
    • Assist agents in finding the answer to workflow inquiries.
    • Track agent questions for future training and development initiatives.
    • Provide feedback to Team Leads, as required based on assistance given to agents.
    • Identify agent needs / opportunities and provide peer feedback to team.

    Chat Support Representative/Technical Support Representative

    Industry:

    Healthcare / Medical

    Employment Period:

    February 2020 to May 2022 (26 Months)

    Duties and Responsibilities:

    • We are innovative, enthusiastic, and creative problem solvers with the knack for troubleshooting technology.
    • In addition to troubleshooting, we act with full ownership, we discuss the benefits our software ofers to assist our clients with their practices.
    • We interact with medical and healthcare professionals, staff and administrators to train them on our technology.
    • Providing exceptional support to new clients and ongoing support and training to current clients is one of our objectives as a company.

    Education History

    Field of Study:

    Mass Communications

    Major:

    Communication

    Graduation Date:

    June 17, 2016

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Skills, Communication Skills, Time Management, Project Management, Decision Making, Customer Service, Customer Support, Data Entry,

    INTERMEDIATE ★★

      Presentation Design

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: PLDT (i5 8th gen)
    • Processor: i5 8th gen
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Christ

    Candidate ID: 445894


    ADVANCED

      Data Entry, Administrative Support, Customer Service...

    INTERMEDIATE

      Executive Assistance, Social Media Management...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • Christ has been working for more than 8 years mostly within Logistics, Financial & E-commerce industries. He was able to handle roles for Customer Support, Data Entry, Social Media Management, General Administration & Executive Assistance catering to clients from US & Australia. He is well versed in terms of doing the following tasks:
      • Data management (Encoding & Processing)
      • Email Management 
      • Customer Service
      • Invoice Management
      • Scheduling Meetings
      • Posting Blogs & Newsletters
      • E-commerce Support
    • He is proficient in using the following tools/software:
      • Microsoft Excel (Able to use Pivot & VLookup)
      • Salesforce
      • Microsoft Word
      • Asana
      • Google Sheets
      • Social Media (Facebook, LinkedIn, Instagram & TikTok
      • Zendesk
      • HubSpot
    • He is available to start immediately. He is amenable to working the day shift for any part-time or full-time position.
    Predictive Index Behavioral Profile - Guardian

    Strongest Behaviors:
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
    Behavioral Summary
    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Christ will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
     

    Employment History

    Data Entry Specialist (Full-time)

    Industry:

    Utilities / Power

    Employment Period:

    May 2022 to June 2022 (0 Months)

    Duties and Responsibilities:

    • Dealing mostly with data/records- working closely with the Operations Head , possible preparing pricelist 
    • Data entry in excel for related reports (Pivot and Vlookup)

    CUSTOMER CARE/TECHNICAL SUPPORT REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2017 to April 2018 (13 Months)

    Duties and Responsibilities:

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    DATA ENTRY SPECIALIST/ Customer Support Expert

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2014 to February 2015 (13 Months)

    Duties and Responsibilities:

    • Supporting Customer Care - Taking Inbound Calls from customer that has inquiry with their package. (Ex. ETA, package location, cancellation, return, refund, etc)
    • Product/Item Management - Making sure that the Product name, type, classification, weight, size, dimension, description is correct per container and needs to have quality code depending on the country of destination
    • Updating Inventory - Inputting the additional items/products in each shipment per container with the information such as: Product name, type, classification, weight, size, dimension and quality code if applicable
    • Admin task related - Encoding the customer information who owns the item/product in the container in CRM/Salesforce
    • Email Management - Handling incoming emails from customer and client with their inquiries about the ETA of the shipment

    FREELANCE

    Industry:

    Retail / Merchandise

    Employment Period:

    March 2020 to November 2021 (20 Months)

    Duties and Responsibilities:

    • Update data in Ecommerce platform -
    • Supporting Purchasing team
    • Update price changes 
    • Create new online product listings.
    • Product data entry into e-commerce platform.
    • Product description writing.
    • Source data and pictures from vendors.
    • Assist graphic artist in product image upload and editing.
    • Monitor and update inventory fields.
    • Customer service assistance as needed.
    • Maintain and update relevant internal documentation.
    • Assist in new product development as needed.

    Social Media Manager / E-Commerce Support Ambassador

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2015 to March 2018 (36 Months)

    Duties and Responsibilities:

    • Page Monetizing & Health Check – Handling multiple Facebook, Instagram and Twitter Pages to be monetized. Monitor Page posts and shares if there’s any possible restriction or violation to be prevented.
    • Post Boosting & Ads Posting – Boosting posts on Facebook Pages that is connected to Instagram and Twitter. Managing Ads by setting the targeted audience, location, age, gender, etc.
    •  Photo and Video Editing – Adding Filter to photo and putting visualized context depending in the events. Editing short clips for TikTok, FB & IG reels and Ads – Resizing, Filter, Animation, Subtitle, Transition, Intro & Outro.
    • Page Management – Setting up Pages as an Admin by generating away messages, templated comment & messages, responding to customer’s inquiry to page.
    • Other Admin Related Tasks – Doing EOD in Google Sheet and sending directly to the Page owner composing of person who interested with the products and who wants to partner with the business

    Marketing Data Analyst / Executive Assistant

    Industry:

    Banking / Financial Services

    Employment Period:

    May 2019 to May 2021 (24 Months)

    Duties and Responsibilities:

    • Email Management both Inbound and Outbound - Answering incoming inquiry email in Gmail and Outlook, sending out emails that includes updates, new information and anything that needs to be rolled out to for the client.
    • Organizing and Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by the Appointment Setter team, then putting documentation in Google Sheet.
    • Data/Document Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. (Other Adhoc tasks – Files Management, Data Entry, Booking, Purchasing, Returns, etc.)
    • Invoice Management – Managing and monitoring inbound and outbound invoice by saving a copy in folder and in shared Google Drive. Tracking invoice in Microsoft Excel for cross checking.
    • Taking detailed minutes - Joining meetings with the Insurance Advisor and prospect to gather detailed information that was mentioned during the session, then writing it in Microsoft Word to be distributed to Marketing team
    • Publishing Blogs in WordPress and running Site Audit in SEMrush - Posting blogs in WordPress and translating to Spanish words in Weglot, then running site audit in SEMrush to see scores and broken links
    • Sending reminders - Sending notification reminder through email via Outlook to Marketing team about their appointments with the CEO and other SEO meetings

    General Admin Assistant / Data Entry Specialist

    Industry:

    Transportation / Logistics

    Employment Period:

    April 2018 to April 2019 (12 Months)

    Duties and Responsibilities:

    • Tracking Orders - Monitoring drivers that has scheduled delivery for each items/product per location. Location of the driver and ETA should match in the tracking information)
    • Supporting Customer - Handling incoming emails and chat from customer that would like to track their parcel. Sending them a link where they could see real time tracker of location of the driver and the ETA for delivery)
    • Inventory Management - Once delivery is complete, the information of the delivery such as: customer name, product description, location, time of delivery and proof of delivery, will be gathered and needs to be documented in Google Sheet or Spreadsheet. Same goes to CRM for documentation.
    • Admin task related - Doing cross check to all delivered parcels inputted in Spreadsheet to Notion. Then creating a new Spreadsheet then documenting the information to the new Spreadsheet that will be sent to internal team.

    General Admin Assistant / Executive Assistant

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    June 2021 to December 2023 (30 Months)

    Duties and Responsibilities:

    • Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by Marketing team. Calling the interviewee and getting their availability
    • Data Encoding and Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. Organizing files, receipt, invoice, personal and business documents in Evernote by renaming the document and placing the files in their respective folder.
    • Publishing Blog/Posts & Newsletter - Posting blogs and Newsletter update in WordPress that will show in the website and running site audit in SEMrush to see scores and broken links, clicks, views, etc.
    • Sending reminders - Sending notification reminder through email via Outlook or Google Mail to the podcaster and the interviewee (CEO, Founder, Speaker or another influencer)
    • Lead Management - Encoding the information of interviewee type of business, contact number, website, social media and email address
    • Email Management – Monitoring podcasters email for incoming important emails. Forwarding the email to the podcaster via Slack and responding to the email
    • Invoice Management – Managing and monitoring inbound and outbound invoice by organizing it in folder using Evernote and importing files to Google Drive to save a copy. Tracking invoice in Microsoft Excel for clearance every month.

    Administrative Assistant

    Industry:

    Others

    Employment Period:

    January 2024 to January 1970 (648 Months)

    Duties and Responsibilities:

    • Calendar management - Maintain calendars, schedule meetings and appointments. You will also be responsible for sending meeting invites and make adjustments as needed for the client or the customers
    • Communication- Draft, send and respond to emails on behalf of the Director. Organize team communications through whatsapp
    • Data Entry - Accurately input data into the company database (Hubspot) and ensure all necessary documents are organized.
    • Ticketing - Support tickets in Hubspot. Track progress and notify the right person.
    • Other Adhoc tasks related to Administrative and Assisting the Director and his business partner.

    Education History

    Field of Study:

    Engineering (Marine)

    Major:

    Marine Engineering

    Graduation Date:

    January 2, 2016

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Protective Services & Management

    Major:

    Criminology

    Graduation Date:

    January 1, 2022

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Data Entry, Administrative Support, Customer Service,

    INTERMEDIATE ★★

      Executive AssistanceSocial Media Management

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Dell (Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz)
    • Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    Diezl

    Candidate ID: 443180


    ADVANCED

      Outbound Sales, Outbound Calling, Inbound Sales, Chat Support...

    INTERMEDIATE

      Customer Service...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Diezl has been working for 7 years in the BPO industry.
    • Her expertise is Inbound Calls, Outbound Sales, Email Support, Chat Support, Email Support, and Customer Service.
    • She handled telco and retail account.
    • She worked with clients that cater to US and UK. 
    • She can start immediately. Open to work full-time. 

    Employment History

    Customer Service Representative Outbound/Inbound Sales

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2015 to June 2022 (86 Months)

    Duties and Responsibilities:

    • Task to do outbound calls and inbound calls to sell sim and mobile plans in UK account by providing better options with them and selling the benefit of the products.
    • Take order over the phone and provide excellent customer service if they have complaints in regards with the product.
    • One of the support during peak with all their queries to deliver a professional and best customer service in a timely manner.
    • Task to provide overview of the current product and offer to know the opportunities that it has for better competition in the market.

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    Graduation Date:

    April 1, 2007

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Outbound Sales, Outbound Calling, Inbound Sales, Chat Support, Email Support, Email Handling,

    INTERMEDIATE ★★

      Customer Service

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 32.33, Upload: 45.62
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Customized (Inter Core i5)
    • Processor: Inter Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Ma.

    Candidate ID: 442951


    ADVANCED

      Data Collection, Research, Technical Support, Email Lead Generation...

    INTERMEDIATE

      Team Management, Call Management...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    US Pacific Standard Time Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.49 per hour or $USD 822.26 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • Tina has been working since 2016 and has handled roles such as real estate virtual assistant, Technical support representative and Customer support specialist within BPO and real estate industries.
    • She honed her skills in:
      • Customer support
      • Email and chat support
      • Technical support
      • Data entry
      • Calendar management
      • Inbound calls 
      • Data entry 
      • Team management
    • She has worked with a US client
    • well versed with the following software tools:
      • Salesforce
      • Intercom
      • Callaction.com
      • Google suite
      • Trello
      •  Intercom
      • Salesforce
      • follow up boss
      • Canva
      • Animoto
      • Zillow  
    • She can start immediately for Full time position.
    Predictive Index Behavioral Profile - Guardian

    Strongest Behavior
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ma. Cristina will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


     

    Employment History

    CUSTOMER SUPPORT SPECIALIST

    Industry:

    Property / Real Estate

    Employment Period:

    March 2021 to January 2023 (22 Months)

    Duties and Responsibilities:

    • Assist in managing the company's clients, including technical issue, billing inquiry, and sales enforcement.
    • Build systems to triage naming requests and manage creative workflow
    • Manage documentation and emails
    • Serve as Team Manager working directly for the CEO, handled team support for training and coaching.

    TECHNICAL SUPPORT REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2019 to January 2021 (24 Months)

    Duties and Responsibilities:

    • Basic support specialist on basic troubleshooting of computers.
    • Responsible to talk incoming calls, sending out emails and doing outbound conversations for customer reachout.

    REAL ESTATE VIRTUAL ASSISTANT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2016 to January 2018 (24 Months)

    Duties and Responsibilities:

    • Manage database for lead generation.
    • Consolidate appointments and tasks.
    • Dedicatedly pitch new ideas to solve business challenges

    EXECUTIVE ASSISTANT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2023 to May 2023 (2 Months)

    Duties and Responsibilities:

    • Assist clients with dedicated tasks.
    • Tasks: Calendar scheduling, Data entry, Booking,
    • Managing Meetings and Appointments, Email & Chat
    • Management etc.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Financial Management

    Graduation Date:

    January 1, 2016

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Data Collection, Research, Technical Support, Email Lead Generation,

    INTERMEDIATE ★★

      Team ManagementCall Management

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: MacBook Air (M1 2020)
    • Processor: M1 2020
    • Operating System: MacOS X

    All-inclusive Rate: USD $8.36/hr

    Hazel

    Candidate ID: 441541


    ADVANCED

      Email Handling, Chat Support, Customer Service, Fraud Analysis...

    INTERMEDIATE

      AS/400 iSeries, Shopify, Zendesk, Salesforce CRM...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.36 per hour or $USD 724.50 per month

    Remote Staff Recruiter Comments

    Hazel has a bachelor's degree in Hotel and Restaurant Management.

    She has good communication skills, she can express herself well in a professional manner.

    She has 7 years of experience in the BPO industry and is currently working as a Fraud Analyst.

    In her current role, she is required to do a thorough investigation with customers and meticulously examine customer transactions for fraudulent activities while maintaining the confidentiality of all information.

    The tools/technologies she has experience in using include:
    • MS Office
    • Shopify
    • Zendesk
    • AS400

    The industries she worked for included e-commerce,  telecommunications, and finance.

    As a Customer Service Professional, she has great exposure to the following:
    • Phone, email, and chat handling
    • Maintaining confidential customer data Troubleshooting equipment and system issues
    • Processing orders, tracking orders, and assisting with payments.
    • Making recommendations based on extensive product knowledge.
    • Account management
    • Promotion of available products.
    • Fraud investigation and prevention.

    Other skills she possesses consist of events management, CRM management, e-commerce experience, basic real estate principles, lead generation, and data entry.

    She is available to work full-time. Can start immediately. 

    Employment History

    Consultant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2013 to July 2015 (29 Months)

    Duties and Responsibilities:

    • Assisting customers with account-related concerns such as money transfers, disputes, transaction reading, stop payments, checking of balance, tax refund, and direct deposit.
    • Managing incoming calls and customer service inquiries.
    • Maintaining confidential data security for customers.

    Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2015 to June 2016 (10 Months)

    Duties and Responsibilities:

    • Supports customers by providing helpful information, answering questions, and responding to complaints.
    • Troubleshoot equipment and system problems.
    • Processed payments over the phone.

    CSR, Inbound 1 / Email Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2016 to January 2018 (19 Months)

    Duties and Responsibilities:

    • Assisting customers with their business needs such as order tracking, placing orders, returns and cancellations.
    • Promoted available products and services to customers during service, account management, and order calls.
    • Assisting customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
    • Resolve customers’ business concerns via phone and email.
    • Answer questions about warranties or terms of sale.

    CSR, Inbound 1 / Email and Chat support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2020 to December 2020 (7 Months)

    Duties and Responsibilities:

    • Corresponded with customers to resolve order issues and concerns.  
    • Assisting customers with placing and tracking orders.
    • Processed orders, credits, and returns.
    • Resolve customer concerns via phone, email, and chat.

    Fraud Analyst / Advisor 1, Customer Service

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2021 to August 2022 (15 Months)

    Duties and Responsibilities:

    • Examine customer transactions for fraudulent activity such as account takeover, family fraud, theft, and other similar risks.
    • Maintain the confidentiality of all information gathered during the investigation. Determine existing fraud trends by analyzing accounts and transaction patterns. Offer professional analytical expertise in the areas of fraud prevention and loss control.
    • Keep an eye on real-time queues and identify high-risk transactions in the company's portfolio.
    • Investigates forgery and theft in the context of a customer's account and transactions.

    CSR 1

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2023 to June 2024 (17 Months)

    Duties and Responsibilities:

    ● Responding promptly to customer inquiries from Australia and New Zealand. ● Communicating with customers via phone and email. ● Assist company administrators in arranging training for workers and assuring that both workers and the company are compliant. ● Verify worker and company documents, such as insurance, IDs, certificates and licenses.

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    Hotel and Restaurant Management

    Graduation Date:

    January 1, 2021

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Email HandlingChat SupportCustomer ServiceFraud Analysis

    INTERMEDIATE ★★

      AS/400 iSeriesShopifyZendeskSalesforce CRM

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 14.19, Upload: 25.35
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus (11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz)
    • Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.31/hr

    Patty

    Candidate ID: 439200


    ADVANCED

      Email management...

    INTERMEDIATE

      Phone Support, Chat Support, Email management...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 6.31 per hour or $USD 1093.51 per month

    Remote Staff Recruiter Comments

    • Patty has worked for 8+ years in the BPO industry for customer-centric rols. She was a Telemarketer, Technical Support Representative, Customer Service Representative, Process Executive, Appointment Setter, and recently, Sales Advisor.
    • She has handled clients in Aus, New Zealand & UK.
    • She has extensive exposure to the following:
      • Customer Service - phone, email, and chat
      • Appointment Setting
      • Sales - Inbound and Outbound
      • Customer Satisfaction
      • Technical Support
      • Email Management
    • She is adept is using tools and applications like:
      • CRM
      • Microsoft Office 
      • Google App
      • Slack
      •  Podio
      • Calltools
      • Vici Dial
      • Oracle
      •  Citrix
    • She can start immediately.
    Predictive Index Behavioral Profile- Guardian

    Strongest Behaviors
    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.


    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Patty Ann will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


    Employment History

    Appointment Setter

    Industry:

    Consumer Products / FMCG

    Employment Period:

    May 2022 to July 2022 (2 Months)

    Duties and Responsibilities:

    • Proactively contacted prospective clients to schedule appointments for solar estimates, effectively communicating the benefits of the service.
    • Identified and qualified potential clients through targeted phone outreach.
    • Accurately recorded appointment details, including time and date, in the system to ensure smooth scheduling and follow-up.

    Outbound Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2017 to February 2018 (4 Months)

    Duties and Responsibilities:

    • Conducted outbound calls to customers, encouraging them to schedule their annual wellness visits and explaining the benefits.
    • Efficiently set and recorded appointment details in the system, ensuring accurate scheduling and follow-up.
    • Followed provided scripts and talking points meticulously to maintain consistency and quality in all customer interactions.

    Process Executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2018 to July 2019 (16 Months)

    Duties and Responsibilities:

    • Consulted with members regarding their pharmacy coverage, providing clear and detailed information.
    • Responded to telephone inquiries, delivering high-quality service to customers seeking information about product availability.
    • Addressed customer service inquiries promptly and accurately, ensuring a positive customer experience

    D2TS Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2019 to November 2021 (26 Months)

    Duties and Responsibilities:

    • Handled approximately 80-100 customer contacts per day, addressing and resolving a variety of technical issues.
    • Developed a comprehensive understanding of all company products and services to provide quick and efficient customer support.
    • Collaborated with upper management to implement changes aimed at improving customer satisfaction and operational efficiency.
    • Maintained detailed and accurate records of customer interactions and solutions provided.
    • Provided feedback and suggestions to enhance service processes and customer experience.

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2015 to September 2017 (23 Months)

    Duties and Responsibilities:

    • Provided technical support for internet connectivity issues, addressing customer concerns and troubleshooting problems.
    • Assisted customers with a wide range of company products and services, ensuring their technical needs were met.
    • Handled incoming phone calls from customers, delivering efficient and effective solutions to their technical issues.
    • Built and maintained customer loyalty by conducting follow-up calls to ensure resolved issues and customer satisfaction.
    • Documented customer interactions and technical solutions in the system for future reference and support.

    Sales Advisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2022 to February 2024 (19 Months)

    Duties and Responsibilities:

    • Delivered exceptional customer support in a retail environment, addressing a wide range of customer needs and concerns.
    • Provided personalized product recommendations to customers, effectively persuading them to make purchases.
    • Engaged with customers through phone calls, answering inquiries, resolving issues, and enhancing their overall experience, while driving sales growth.

    Telemarketer

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2014 to April 2015 (10 Months)

    Duties and Responsibilities:

    • Successfully persuaded clients to apply for the bank’s credit card by effectively communicating its benefits.
    • Diligently monitored daily progress and maintained detailed profiles of prospects, including the frequency of contact.
    • Consistently made over 60 outbound cold calls each day, successfully setting up applications for numerous clients.

    Customer Service Representative

    Industry:

    Arts / Design / Fashion

    Employment Period:

    July 2024 to October 2024 (2 Months)

    Duties and Responsibilities:

    Handles customer inquiries and sales through email. Manages customer interactions on Shopify. Uses Helpdesk tools such as Re-amaze to resolve customer issues.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Business

    Graduation Date:

    April 1, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Email management

    INTERMEDIATE ★★

      Phone SupportChat SupportEmail management

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://fast.com/
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: BenQ (Ryzen 3)
    • Processor: Ryzen 3
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.90/hr

    Roxanne

    Candidate ID: 439180


    ADVANCED

      Customer Service, Communication Skills, Outbound Appointment Setting, Outbound Sales...

    INTERMEDIATE

      Technical Support, Lead Generation, B2B Marketing...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 9.90 per hour or $USD 1715.63 per month

    Remote Staff Recruiter Comments

    Roxanne (Roxy) is an experienced customer service and outbound sales professional with a strong background in handling inbound and outbound calls, lead qualification, CRM management, and customer follow-ups. She has five years of experience in the BPO industry, handling customer service for companies in the U.S. and New Zealand. Additionally, she has worked remotely for HR software and digital marketing agencies, focusing on outbound sales and appointment setting.
    • She demonstrates strong communication skills, adaptability, and a strategic approach to lead qualification and customer engagement. Roxy is comfortable with a remote work setup, time-tracking tools, and an independent contractor arrangement.
    • Handled inbound and outbound calls for a U.S.-based fast-food company.
    • Worked remotely for an HR software company in Texas, conducting cold calls and CRM updates.
    • Outbound sales experience for digital marketing agencies in Australia and the U.S., qualifying leads and booking meetings with CEOs or sales specialists.
    • Experience in handling email follow-ups, newsletters, and blog posts as part of marketing support.
    • Prepares by reviewing customer notes before calls to provide tailored solutions.
    Predictive Index Behavioral Profile - Maverick

    Strongest Behaviors
    • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
    • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
    • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    Behavioral Summary

    Roxy is very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

    Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.


    Employment History

    Techncal Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2016 to June 2017 (14 Months)

    Duties and Responsibilities:

    • Provided expert troubleshooting assistance to customers experiencing issues with cable, internet, and landline services, ensuring prompt resolution and high customer satisfaction.
    • Diagnosed technical problems remotely and determined the appropriate solutions, including guiding customers through self-service steps or scheduling technician dispatch for on-site repairs.
    • Coordinated with field technicians to ensure timely service appointments, accurately documenting service issues and repair needs to minimize downtime.
    • Delivered personalized sales consultations by assessing customer needs and recommending the most suitable packages and promotions, contributing to increased revenue and customer retention.
    • Maintained comprehensive knowledge of company products, services, and troubleshooting protocols to provide accurate and efficient support.
    • Assisted customers with account management, billing inquiries, and service upgrades, ensuring a seamless and positive customer experience.

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2018 to December 2018 (9 Months)

    Duties and Responsibilities:

    • Guide customers on how to navigate new mobile phones, ensuring they understand key features, settings, and functionalities.
    • Diagnose and resolve service-related issues, including difficulties with making calls, sending texts, and accessing mobile data.
    • Assess customer needs and recommend appropriate plan upgrades, additional features, or value-added services to enhance their experience.
    • Assist with account inquiries, billing concerns, and service modifications while maintaining accuracy and adherence to company policies.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2019 to April 2022 (36 Months)

    Duties and Responsibilities:

    • Assisting customers with billing inquiries, charge disputes, and account updates with accuracy and professionalism.
    • Educating customers on their account options and ensuring transparency in charges and payments.
    • Facilitating the setup of interest-free payment plans for eligible devices, ensuring compliance with company policies.
    • Providing tailored solutions for customers traveling internationally by offering the most suitable plans and features.
    • Troubleshooting technical and service-related issues to ensure seamless customer experiences.
    • Proactively identifying customer needs and offering value-added services to enhance their overall satisfaction.
    • Maintaining detailed and accurate records of customer interactions, transactions, and resolutions.

    Lead Generation Specialist

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    April 2022 to May 2023 (13 Months)

    Duties and Responsibilities:

    • Conduct outbound calls to potential clients to introduce the company, its services, and value propositions.
    • Engage prospects in meaningful conversations to understand their needs, challenges, and business goals.
    • Qualify leads by asking targeted questions to assess their suitability for the company's services.
    • Schedule appointments with senior specialists for qualified prospects, ensuring a seamless transition.
    • Maintain and update the customer relationship management (CRM) system with accurate and relevant client information.
    • Conduct market research to identify new business opportunities and expand the contact database.
    • Proactively follow up with leads to nurture relationships and increase conversion rates.

    Outbound Sales Representative and Client Success Manager

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    May 2023 to February 2025 (21 Months)

    Duties and Responsibilities:

    • Conducts discovery calls to qualify prospects
    • Calling, emailing and connecting potential client to introduce the company update CRM, schedule appointments, leads nurturing
    • CRM & tools used : Hubspot, Go High Level , Zoominfo , Google Meet , Slack
    • Assist clients with issues they are having with the software through email or chat CRM used: Freshdesk Marketing Associate Assist team in creating social media ds such as FB, Youtube, IG and more. Also creates newsletter for any update and fixes.
    • CRM & tools used : Canva, Capcut , Youtube, GHL, Loomvideo

    Business Development Representative (Part-Time)

    Industry:

    Entertainment / Media

    Employment Period:

    April 2024 to February 2025 (10 Months)

    Duties and Responsibilities:

    • Conduct in-depth lead research to identify and compile targeted prospect lists.
    • Utilize multiple lead sourcing tools, including GoHighLevel (GHL), Apollo, SendPotion, Instantly, and others to enhance outreach efforts.
    • Perform outbound prospecting through email, social media (Facebook, LinkedIn), and cold calling to generate new business opportunities.
    • Craft personalized and engaging outreach messages to increase response rates and conversion.
    • Manage and optimize automated outreach sequences while ensuring compliance with best practices.
    • Schedule and coordinate discovery calls between potential clients and sales representatives.
    • Maintain an organized CRM system by accurately logging interactions and tracking lead status.
    • Monitor and analyze campaign performance, adjusting strategies for continuous improvement.
    • Collaborate with the sales and marketing teams to refine outreach approaches and enhance lead quality.
    • Stay updated on industry trends, competitor strategies, and emerging outreach tools to improve efficiency.

    Lead Generation Specialist

    Industry:

    Consulting (Business & Management)

    Employment Period:

    July 2023 to January 2024 (6 Months)

    Duties and Responsibilities:

    • Proactively reach out to potential clients via phone calls to introduce the company’s financial products and assess their interest in loan services.
    • Conduct thorough research to update and maintain accurate customer details, ensuring our database reflects the most up-to-date information.
    • Utilize and manage HubSpot CRM to log interactions, track leads, and update client records efficiently.
    • Identify client needs and provide initial information about loan products, guiding them through the application process as necessary.

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Technical Teachers Education

    Graduation Date:

    April 14, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Communication Skills, Outbound Appointment Setting, Outbound Sales,

    INTERMEDIATE ★★

      Technical SupportLead GenerationB2B Marketing

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/17395398584
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Lenovo (Intel(R) Core(TM) i7-4790)
    • Processor: Intel(R) Core(TM) i7-4790
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.33/hr

    Maria

    Candidate ID: 437441


    ADVANCED

      Technical Support, Sales, Customer Service, Virtual Assistant Skills...

    INTERMEDIATE

      Lead Generation, Technical Support, Xero...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.13 per hour or $USD 617.86 per month

    Remote Staff Recruiter Comments

    • Ria has been working for almost 15 years as a Customer Service Representative, Technical Support, Telemarketer, Virtual Assistant, Appointment Setter, and  Executive Service Specialist within the BPO industry.
    • She is knowledgeable in doing tasks:
      • Customer Handling
      • Technical Support
      • Phone Support
      • Selling Product
      • Marketing Research
      • Calendar Management
      • Email Management
      • Data Mining
      • Lead Generation
      • Data Entry
      • Customer Satisfaction
    • She is adept at using tools like:
      • Salesforce
      • Vodafone
      • Avaya
      • Microsoft Office
      • RingCentral
      • Google Application
      • Xero
      • Slack
      • Zoom
    • She can start immediately. For any full-time position.


    Predictive Index Behavioral Profile- Collaborator

    Strongest Behaviors
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

    Behavioral Summary

    Maria Fatima is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


    Employment History

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2008 to June 2014 (77 Months)

    Duties and Responsibilities:

    • Campaign: US eCommerce
    • Inbound Calls as a Customer Service Agent.
    • Tracking Packages for the Customer.
    • Refunds and Replacements.
    • Basic Troubleshooting

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2015 to January 2016 (11 Months)

    Duties and Responsibilities:

    • Campaign: Telecommunication
    • Inbound Calls as Customer Service Agent.
    • Processing Refunds/Promo.
    • Activations of Prepaid cards.
    • Take care of T Mobile Customer Accounts, Coverage, Deals and Devices.
    • Basic Mobile and Network Troubleshooting

    TECHNICAL SUPPORT REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2015 to January 2017 (23 Months)

    Duties and Responsibilities:

    • Inbound Calls as Customer Service Agent.
    • Basic Troubleshooting of Microsoft Surface Devices.
    • Microsoft Surface Replacement.

    TELEMARKETER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2016 to August 2016 (6 Months)

    Duties and Responsibilities:

    • Outbound Sales: selling products to help Bowel Cancer Australia - Charity.

    OUTBOUND SALES

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2017 to January 2018 (11 Months)

    Duties and Responsibilities:

    • Marketing Research
    • Outbound Calls for Marketing Purposes
    • Agile CRM: storing and updating client’s profile
    • Inbound Calls as Customer Service Agent.
    • Inbound Calls for booking purposes.
    • Manage Client’s Calendar (Schedules)
    • Manage Client’s Email
    • Manage the Business Facebook Account.
    • Using Xero for invoice purposes.
    • Using Excel applications.
    • Using x-lite
    • Using Stripe application for receiving payments.
    • Using Slack Application.

    APPOINTMENT SETTER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2018 to January 2020 (20 Months)

    Duties and Responsibilities:

    • Marketing Research/ Data Mining
    • Outbound calls for appointments.
    • Lead Generation.
    • Using Gold Mine CRM: Client’s profile
    • Using Excel applications.

    EXECUTIVE SERVICES SPECIALIST I

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2021 to April 2021 (1 Months)

    Duties and Responsibilities:

    • Lead Generation.
    • Using Excel applications.
    • Outbound calls for appointments.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2020 to March 2022 (14 Months)

    Duties and Responsibilities:

    • Inbound calls
    • Outbound calls
    • Order Management
    • Email Support
    • Chat Support
    • Tech Support
    • Sales Support

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    English

    Graduation Date:

    January 1, 1992

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Technical Support, Sales, Customer Service, Virtual Assistant Skills, Telemarketing,

    INTERMEDIATE ★★

      Lead GenerationTechnical SupportXero

    Work at Home Capabilities:

    • Internet Bandwidth: 15 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download:44.02 Upload: 1.00
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: AMD (Ryzen 3 2200G)
    • Processor: Ryzen 3 2200G
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.82/hr

    Gerome

    Candidate ID: 436154


    ADVANCED

      Customer Service, Customer Support, Phone Support, Billing...

    INTERMEDIATE

      Computer Literacy...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Eastern Standard Time Australian Western Standard Time Australian Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    • Gerome is an accomplished professional with a strong foundation in customer service, fraud analysis, and credit management, gained through extensive experience in the call center industry.
    • As a Fraud Analyst, he systematically investigates and prevents fraudulent activities, ensuring the protection of both company revenue and customer identities. His work involves assessing and halting suspicious transactions, suspending fraudulent accounts, and using legitimate documentation to confirm identity and mitigate risks.
    • Excelled in credit management, where he demonstrated his ability to manage customer payment issues through direct communication and proactive account handling. His expertise includes conducting outbound and inbound collections, resuming suspended services post-resolution, and implementing credit actions to regulate usage. 
    • Identified and prevented fraudulent activities that significantly minimized revenue loss and enhanced the company’s security measures.
    • Consistently achieved top productivity metrics, earning accolades such as "Highest Productivity for Control Group-Voice" and "Most Improved Productivity."
    • Demonstrated excellence in customer engagement by efficiently resolving payment issues and facilitating long-term solutions, strengthening customer trust and satisfaction.
    • Played a key role in enhancing operational efficiency by leveraging systematic processes to detect and mitigate fraud risks.
    Skill Proficiency + Tech / Software Proficiency
    • Skill Proficiency: Customer service, fraud detection, credit management, assertive collections, adaptability, and strong work ethic.
    • Tech/Software Proficiency: Proficient in tools and software for fraud analysis, credit management, and automated call handling, along with systems supporting identity verification and account regulation.

    Predictive Index Behavioral Profile - Operator

    Strongest Behaviors:

    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Methodical, steady, and even-paced; loses productivity when interrupted.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    Behavioral Summary:

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, he will work within those standards to ensure repeated successes and high-quality results. Gerome has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, he’ll expect that the process be followed consistently.

    Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Gerome will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

     

    Employment History

    Customer Service Specialist/Fraud Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2016 to January 1970 (554 Months)

    Duties and Responsibilities:

    Fraud Analyst
    • Stops fraudulent new service orders and saves revenue losses
    • Assesses, detects, and prevents fraud using a systematic approach
    • Stops and suspends mobile or fixed lines to suppress potential fraud Customer Service Support
    • Handle a high volume of inbound and outbound customer calls to collect overdue balances in a professional, empathetic, and efficient manner
    • Resolve customer queries and complaints, providing accurate information about products, services, and payment options
    • Maintain required metrics such as average handling time, net promoter score, promise to pay a percentage, and quality compliance to ensure customer satisfaction and meet performance targets
    • Use problem-solving skills to investigate and identify the root cause of customer issues and take appropriate actions to resolve them, including initiating payment arrangements and processing payments over the phone
    • Resume service suspensions due to non-payment and arrange payment extension
    • Educate customers on billing processes and policies, and help them understand their account balances and payment options
    • Follow established procedures and guidelines to ensure compliance with company policies and industry regulations
    • Accurately document customer interactions and update customer records in the system, ensuring data integrity and confidentiality
    • Work collaboratively with other teams, such as collections, fraud, and customer retention, to ensure efficient and effective service delivery
    • Continuously improve knowledge and skills through training, coaching, and feedback to provide exceptional customer service and contribute to the team's success.
    Credit Management Debt Collections 
    • Assists customers paying their bills over the phone
    • Manages and imposes credit actions to regulate payments and usages 
    • Performs outbound, auto outbound and inbound call collections 
    • Resumes service suspensions due to non-payment and arrange Solutions

    Compressor Man and Dive Guide

    Industry:

    Hotel / Hospitality

    Employment Period:

    April 2013 to February 2016 (34 Months)

    Duties and Responsibilities:

    Compressor Man
    • Moves control and turns valves to start compressor engines, pumps, and auxiliary equipment
    • Monitors meters, gauges, and recording instrument charts to ensure specified temperature, pressure, and flow of oxygen/nitrox through the system
    • Operates equipment to control the transmission of oxygen/nitrox through pipelines Dive Guide
    • Keeping an eye on divers throughout the dive
    • Helping to demonstrate (and refine) diver’s skills
    • Guiding Divers during surface swims, navigation exercises, or the tour portion
    • Looking after the group if the Instructor needs to ascend with someone
    • Accompanying certified divers on Adventure or Specialty dives
    • Making sure divers are safe and happy!

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    April 20, 2012

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Phone Support, Billing, Salesforce CRM, Customer Relations, Microsoft Outlook,

    INTERMEDIATE ★★

      Computer Literacy

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 3.45, Upload: 30.10
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: ASUS (Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz)
    • Processor: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.90/hr

    Christian

    Candidate ID: 434606


    ADVANCED

      Customer Handling, Customer Service, Technical Support...

    INTERMEDIATE

      Technical Support, Sales, eCommerce, SEO...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.90 per hour or $USD 857.81 per month

    Full Time: $USD 9.90 per hour or $USD 1715.63 per month

    Remote Staff Recruiter Comments

    Christian has more than five years of experience in the customer service industry

    He started as a technical support specialist assistant to customers in Australia with the mobile devices and other electronic devices

    He was then promoted to a level 2 agent where he took escalation calls, did remote access troubleshooting, and scheduled onsite tech visits

    He also became a team manager assistant where he supported new agents in the nesting stage

    Monitored calls, conducted coaching and feedback

    Presently, he works for a diabetes clinic in the US processing orders from patients requesting their apparatus

    Order taking and order processing

    Checked the status of orders and booked shipping/courier

    Processed cancelations and refunds

    He is open to both part-time and full-time positions and is available to start immediately
     

    Predictive Index Behavioral Profile - Operator

    https://www.predictiveindex.com/reference-profile/operator/

    Strongest Behaviors:

    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    Behavioral Summary:

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Christian Xavier has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, he’ll expect that the process be followed consistently.

     

     


    Employment History

    Collection operator

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2016 to September 2016 (8 Months)

    Duties and Responsibilities:

    • Doing outgoing calls for customer that is reluctant payer for their monthly Telecom subscription
    • Sorting paperwork for legality just in case customer run for their monthly dues

    Customer phone support/Team manager Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2017 to January 2022 (50 Months)

    Duties and Responsibilities:

    • Phone support for orders and Troubleshooting for Toll device ID
    • Over the phone orders and shipping security
    • Providing Audio and Visual support & Samsung IT products control and provide management assistance
    • Oversaw and assisted Team's monthly performance

    General Virtual Assistant

    Industry:

    Healthcare / Medical

    Employment Period:

    February 2022 to March 2023 (13 Months)

    Duties and Responsibilities:

    • Checking paperwork from Patient's Doctor before processing order
    • Answering phone calls from Patient
    • Processing back end orders and shipping
    • Discussing copay for Medicaid and Medicare insurance

    Education History


    Skills

    ADVANCED ★★★

      Customer HandlingCustomer ServiceTechnical Support

    INTERMEDIATE ★★

      Technical SupportSaleseCommerceSEOCRM

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 87.99, Upload: 71.38
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer (i5)
    • Processor: i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $5.80/hr

    Ma

    Candidate ID: 434589


    ADVANCED

      Customer Experience...

    INTERMEDIATE

      Bookkeeping, SEO, Technical Support...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 5.80 per hour or $USD 1004.64 per month

    Remote Staff Recruiter Comments

    • Maria has been working for 16 years in Business process outsourcing companies.
    • She handled life insurance, telecommunications, and education accounts
    • She does inbound and outbound calls. She is also an experienced virtual assistant and administrative assistant
    • She is proficient in Hubspot CRM, Microsoft Office, Google suite, Trello Asana, Avaya software, Zoho, Canva, Google Drive, and MailChimp
    • She can start immediately

    Employment History

    Care Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2007 to November 2008 (12 Months)

    Duties and Responsibilities:

    • Recognize and embrace the opportunity of resolving issues for billing and service rates inquiry, phone activation, phone swap, presentation of available products out in the market, and current discount offers.

    Technical Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2005 to September 2006 (12 Months)

    Duties and Responsibilities:

    • Provide technical support using dial-up and broadband networks. 

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2012 to April 2013 (11 Months)

    Duties and Responsibilities:

    • Assisted customers and coordinate with fulfilling guest registration to hotelservices, ground transportation, restaurant, or entertainment reservations. 

    Frontliner

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2013 to July 2014 (15 Months)

    Duties and Responsibilities:

    • Provide step-by-step technical solutions to ensure proper disposition of their concerns; this support can be but are not limited to:
      • entertainment services and products,
      • hardware systems/accessories, 
      • customer service inquiries regarding technical support, billing and customer service. 

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2016 to April 2017 (5 Months)

    Duties and Responsibilities:

    • Provide billing and customer service along with support but is not limited to:
      • entertainment services and products (right size service to save the customer from canceling account),
      • hardware systems/accessories processing,
      • step-by-step technical solutions for mobile & cable troubleshooting.

    Subject Matter Expert / Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2020 to July 2021 (15 Months)

    Duties and Responsibilities:

    • Subject Matter Expert || September 2020 – July 2021 
      • Provide billing and customer service and step-by-step technical solutions formobile troubleshooting.
    • Customer Service Representative || March 10, 2020 – September 2020
      • Provide billing and customer service and step-by-step technical solutions for mobile troubleshooting.

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Diploma in Practical Bookkeeping & Account

    Graduation Date:

    March 1, 2000

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Bookkeeping

    Graduation Date:

    March 1, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Experience

    INTERMEDIATE ★★

      BookkeepingSEOTechnical Support

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 19.74, Upload: 30.46
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: HP (Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz 3.20 GHz)
    • Processor: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz 3.20 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    Nathaniel

    Candidate ID: 434579


    ADVANCED

      Photo Editing, Illustration, Adobe Photoshop, Salesforce CRM...

    INTERMEDIATE

      Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Apps...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Nathaniel has been working since 2014 as a Customer Success Representative, Graphic Designer, Shopify Virtual Assistant, and Customer Service Representative. 
    • He is knowledgeable in doing tasks such as:
      • Customer Handling
      • Inbound and Outbound Calls
      • Order Processing
      • Social Media Management
      • Graphic Design
    • He is well versed in using tools and applications like:
      • Shopify
      • Microsoft 365
      • Google Application
      • Trello
      • CRM
      • Salesforce
      • Adobe Photoshop
      • Adobe Illustrator
      • InDesign
      • Canva
    • He can start immediately . 

    Employment History

    Client & Design Liaison Officer

    Industry:

    Printing / Publishing

    Employment Period:

    July 2022 to August 2022 (1 Months)

    Duties and Responsibilities:

    • To build close & long-standing relationships and rapport with current schools, ensuring they submit their reorder forms accurately and on time each year.
    • Key decision makers at each school need to be kept informed with new developments, making sure they continue to get a diary that matches their needs and feel valued for their continued business.
    • To assist MyDiary schools with completing the print and electronic production process by fulfilling the school’s order and design specifications with accuracy and within deadline. 
      This position forms a vital link in the overall sales process and will predominantly work in this capacity in line with the school diary ordering practices.

    Graphic Designer

    Industry:

    Retail / Merchandise

    Employment Period:

    April 2015 to January 2020 (57 Months)

    Duties and Responsibilities:

    • Work closely with clients to understand their needs and deliver tailored design solutions.
    • Brainstorm and develop innovative design concepts that meet project goals.
    • Create high-quality graphics for various media, ensuring consistency and alignment with brand guidelines.
    • Manage multiple projects simultaneously, meeting deadlines and maintaining high standards.
    • Incorporate client feedback and make necessary revisions to achieve desired outcomes.
    • Prepare final design files for print and digital distribution, ensuring proper formats and specifications.
    • Stay updated on design trends and industry developments to ensure relevant and competitive designs.
    • Provide creative ideas and suggestions to enhance overall project quality and effectiveness
    • Handled the following projects:
      • Grind for profits
      • Sinangag Express
      • Tutupad ka COOP
      • Believe Peace Project
      • 3rd Asia Pacific Karatedo and Kubudo
      • DSM Nutrition Products Philippines

    Shopify Virtual Assistant

    Industry:

    Retail / Merchandise

    Employment Period:

    April 2021 to November 2021 (7 Months)

    Duties and Responsibilities:

    • Identifying and sourcing winning products for my client's dropshipping business.
    • Managing product pricing to ensure competitive and profitable margins.
    • Writing compelling and accurate product descriptions to attract and inform potential customers.
    • Enhancing product photos to improve visual appeal and drive sales.
    • Managing product inventory to maintain optimal stock levels and avoid shortages or overstock.
    • Designing and updating the Shopify store to ensure a visually appealing and user-friendly experience.
    • Managing the social media accounts of the online store to drive marketing efforts and engage with the audience.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2020 to April 2021 (14 Months)

    Duties and Responsibilities:

     

    • Reaching out to customers who have purchased our product to check on their experience and usage.
    • Noting their concerns and addressing any technical issues they may have with the product.
    • Conducting product demonstrations over the phone, explaining proper usage, and educating customers to prevent any damage while using the device.

    Additionally, I handle customer service interactions via email and chat channels. I am also responsible for managing escalation processes when necessary to ensure that all customer issues are resolved effectively and efficiently.

    Data Processing Associate

    Industry:

    Consulting (IT / Science / Engineering & Technical)

    Employment Period:

    January 2024 to August 2024 (7 Months)

    Duties and Responsibilities:

    • Gathering and curating data from various sources, ensuring its accuracy and relevance for AI and machine learning projects.

    • Labeling and categorizing data, such as text, images, audio, and video, to provide structured information for AI models.

    • Reviewing and refining datasets to remove errors, inconsistencies, and irrelevant information, ensuring high-quality data input for analysis.

    • Conducting regular checks and validations to maintain data integrity and ensure compliance with project guidelines and standards.

    • Documenting and reporting on data processing activities, including progress, challenges, and results, to project managers and stakeholders.

    • Working closely with team members, project managers, and other departments to align data processing efforts with project requirements and timelines.

    • Identifying and suggesting improvements to data processing workflows and tools to enhance efficiency and accuracy.

    • Participating in training sessions and staying updated on the latest data processing techniques and tools to continuously improve skills and performance.

    Freelance Virtual Assistant

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    June 2022 to December 2023 (18 Months)

    Duties and Responsibilities:

    • Handling day-to-day administrative tasks such as email management, scheduling appointments, and maintaining calendars to ensure smooth operations.

    • Assisting in the creation, editing, and uploading of video content and other digital media to various platforms, ensuring it meets the company's standards and guidelines.

    • Managing social media accounts by posting content, responding to comments and messages, and engaging with the audience to increase online presence and follower engagement.

    • Conducting market research and gathering data on trends, competitors, and target audiences to support the development of effective marketing strategies.

    • Providing excellent customer service by addressing client inquiries, resolving issues, and ensuring a positive experience for clients and customers.

    • Assisting in the coordination and execution of marketing campaigns and projects, ensuring deadlines are met and objectives are achieved.

    • Compiling and analyzing data on social media and content performance, preparing reports to provide insights and recommendations for improvement.

    • Offering basic technical support for content management systems, social media platforms, and other tools used by the company.

    • Prioritizing and managing multiple tasks efficiently, maintaining a high level of organization and attention to detail.

    Freelance Graphic Designer

    Industry:

    Consulting (Business & Management)

    Employment Period:

    May 2021 to October 2022 (17 Months)

    Duties and Responsibilities:

    • Developing visually appealing graphics, layouts, and designs for various digital and print materials, such as brochures, presentations, websites, social media content, and marketing collateral.

    • Ensuring all designs align with the company’s brand guidelines and maintaining a consistent visual identity across all materials.

    • Working closely with clients and internal teams to understand project requirements, goals, and feedback, and translating these into effective design solutions.

    • Managing multiple design projects simultaneously, meeting deadlines, and ensuring high-quality output.

    • Brainstorming and conceptualizing innovative design ideas that effectively communicate the desired message and engage the target audience.

    • Utilizing graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools to create and refine designs.

    • Making necessary revisions based on client feedback and ensuring final designs meet the expected standards and requirements.

    • Staying updated on industry trends, competitor designs, and emerging technologies to incorporate best practices and innovative approaches into the work.

    • Preparing final design files for print or digital distribution, ensuring proper formats, resolutions, and specifications are met.

    • Providing creative input and suggestions during project meetings and brainstorming sessions to enhance the overall quality and effectiveness of the designs.


    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Secondary

    Graduation Date:

    March 30, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Art/Design/Creative Multimedia

    Major:

    Design

    Graduation Date:

    October 7, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Art/Design/Creative Multimedia

    Major:

    CAD Design

    Graduation Date:

    September 15, 2018

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Photo Editing, Illustration, Adobe Photoshop, Salesforce CRM, Call Center Operations, Inbound Calls, Outbound Calling, Chat Support, Email Support, Shopify, Customer Service, Trello,

    INTERMEDIATE ★★

      Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Apps, Google DocsGoogle SheetsGoogle CalendarGoogle DriveGoogle Spreadsheet

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 8.44, Upload: 9.54
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Custom Built PC (AMD A8-7680)
    • Processor: AMD A8-7680
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    Agatha

    Candidate ID: 434392


    ADVANCED

      Sales, Customer Experience, Hiring, Communication Skills...

    INTERMEDIATE

      Facebook Ads...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    Agatha brings over a decade of experience across diverse industries, including customer service, ESL instruction, data entry, and real estate. Her roles have consistently required strong communication skills, client engagement, and adaptability in fast-paced environments, making her a versatile and resilient candidate.

    With significant experience in customer service, Agatha has worked with American companies in the BPO sector, holding roles as a Customer Service Representative and Reservation Sales Specialist. Her background as an ESL teacher and supervisor highlights her expertise in communication, while her experience in real estate cold calling demonstrates her effectiveness in lead generation. Agatha holds TESOL and TEFL certifications, further enhancing her qualifications in client-facing roles.

    Her progression to a supervisory role in ESL instruction and her achievements in data entry and real estate reflect her dedication to professional growth. Agatha’s ability to manage responsibilities independently, combined with her focus on quality, indicates her reliability.

    She is proficient in customer support, sales, and teaching and is skilled in tools like CallTools, RingCentral, Hubstaff, Aircall, and REISift. Her computer proficiency and command of English enable her to excel in administrative, communication, or technical support roles.

    Agatha is ready to start immediately.

    Predictive Index Behavioral Profile-  Specialist


    Strongest Behaviors
    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
     
    Behavioral Summary

    Agatha Rossane is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Agatha Rossane, who takes responsibilities very seriously.



     

    Employment History

    Supervisor

    Industry:

    Education

    Employment Period:

    April 2019 to January 2022 (33 Months)

    Duties and Responsibilities:

    • I supervised the work-from -home teachers.
    • I do call/class listening weekly and have one on one coachings.
    • I provide weekly and monthly evaluation of all the teachers.
    • I also handle the recruitment of teachers from initial interview, demo classes and final interview.
    • I do the trainings for the newly-hired teachers.

    Reservation Sales Specialist

    Industry:

    Hotel / Hospitality

    Employment Period:

    May 2016 to May 2019 (36 Months)

    Duties and Responsibilities:

    • Book, modify, and cancel hotel reservations for customers, ensuring accurate and timely processing.
    • Provide exceptional customer service by addressing inquiries and resolving issues related to reservations.
    • Upsell additional hotel services and future reservations to enhance the guest experience and maximize revenue.
    • Maintain a thorough knowledge of hotel offerings, rates, and promotions to effectively assist customers.
    • Process payments and ensure accurate billing for reservations.
    • Update and manage reservation systems to reflect real-time availability and customer preferences.
    • Collaborate with hotel staff to ensure seamless guest experiences from booking to check-out.
    • Handle customer complaints with professionalism and empathy, striving for satisfactory resolutions.
    • Stay informed about industry trends and competitors to provide valuable insights to customers.
    • Participate in training and development opportunities to enhance sales techniques and customer service skills.

    Customer Service Representative/Sales Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2014 to January 2016 (22 Months)

    Duties and Responsibilities:

    • Provide quality customer service to customers 
    • Basic technical assistance to customers who are having troubles with the service
    • Sending replacement for damaged items
    • Processing payment for users
    • Balancing of account (overcharges)
    • Upselling additional services

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2012 to February 2014 (19 Months)

    Duties and Responsibilities:

    • Provide quality customer service to debit card users
    • Balancing of account ( looking for missing amounts)
    • Reporting debit cards as lost or stolen
    • Activating and closing accounts

    Cold caller

    Industry:

    Property / Real Estate

    Employment Period:

    November 2021 to September 2022 (9 Months)

    Duties and Responsibilities:

    • Reach out to property owners to introduce the company’s interest in purchasing their property.
    • Offer a clear overview of the purchase process and address any initial questions or concerns.
    • Qualify leads by identifying property owner interest and suitability for the company’s acquisition goals.
    • Gather essential property information and owner details to assess lead quality.
    • Accurately record all interactions and details in the CRM for effective tracking.
    • Schedule follow-up calls with the sales team for interested or qualified leads.
    • Meet daily or weekly call quotas to support lead generation and acquisition targets.
    • Provide management with insights on call outcomes, lead quality, and trends in homeowner interest.
    • Maintain knowledge of the company’s acquisition process and real estate market trends to answer basic inquiries.
    • Re-engage previous leads with follow-up calls to nurture potential opportunities.

    cold caller

    Industry:

    Property / Real Estate

    Employment Period:

    July 2022 to January 2023 (5 Months)

    Duties and Responsibilities:

    • Conduct outbound cold calls to potential leads within the probate real estate market.
    • Identify and qualify prospects interested in selling inherited or probate properties.
    • Engage leads with professionalism and empathy, understanding the sensitive nature of probate sales.
    • Gather essential property and seller information to assess lead viability.
    • Track and update lead information in the company CRM, ensuring accurate and up-to-date records.
    • Schedule appointments for follow-up calls or meetings with the acquisition team.
    • Meet daily or weekly call quotas to achieve lead generation targets.
    • Provide regular feedback to management on call outcomes and lead quality.
    • Maintain knowledge of probate real estate processes and company services to address lead inquiries.
    • Follow up on previous leads to re-engage potential clients and build relationship

    Part- time ESL Teacher, Full-time Supervisor

    Industry:

    Education

    Employment Period:

    November 2022 to April 2024 (16 Months)

    Duties and Responsibilities:

    • Teach engaging English lessons tailored to each student’s level and goals.
    • Monitor student attendance, participation, and report any issues to SpeakUp.
    • Regularly assess student performance, providing constructive feedback and completing progress reports.
    • Customize teaching materials to suit individual or group needs.
    • Document student achievements and areas for improvement in progress summaries.
    • Be responsive to student questions and adapt to their learning styles.
    • Participate in professional development workshops to stay updated on teaching methods.

    Data Entry Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2021 to August 2022 (14 Months)

    Duties and Responsibilities:

    • Accurately input and update data into the company’s database and management systems.
    • Review and verify data for accuracy and completeness before entering it into the system.
    • Maintain organized records of data entry activities, ensuring easy retrieval and reference.
    • Perform data quality checks to identify and correct discrepancies or errors in the data.
    • Assist in the preparation of reports by compiling and analyzing data as needed.
    • Respond to data-related inquiries from team members and management, providing support as necessary.
    • Follow data management policies and procedures to ensure compliance with company standards.
    • Collaborate with other departments to gather required data and streamline data entry processes.
    • Maintain confidentiality and security of sensitive information while handling data.
    • Participate in training and development activities to enhance data entry skills and software proficiency.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Graduation Date:

    January 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Sales, Customer Experience, Hiring, Communication Skills, Computer Literacy, Microsoft Office, English Tutoring, Outbound Sales, Inbound Sales, Inbound Calls, Call Handling, Call QA, Escalations, ESL Tutoring, Google Docs, Inbound Upselling, Online Selling, Recruiting,

    INTERMEDIATE ★★

      Facebook Ads

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15898446239
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: DESKTOP-G0UU18P (AMD Ryzen 3 3200G with Radeon Vega Graphics 3.60 GHz)
    • Processor: AMD Ryzen 3 3200G with Radeon Vega Graphics 3.60 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $3.91/hr

    Michelle

    Candidate ID: 433601


    ADVANCED

      Customer Handling, Customer Experience, Email Handling, Email management...

    INTERMEDIATE

      Bookkeeping, Accounting, Bank Reconciliation, Xero Accounting...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Full Time: $USD 3.91 per hour or $USD 677.59 per month

    Remote Staff Recruiter Comments

    Angela has over five years of experience in customer service providing support via phone, email, and chat

    Experienced in telecommunications and financial industries

    Has experience in resolving billing disputes and facilitated credit requests

    Communicated with customers with delinquent accounts to remind them of their outstanding balance

    Angela also worked as an accounting associate where she performed various task such as:

    • Bank Reconciliation
    • Accounts Receivable
    • Accounts Payable
    • Payroll

    She has hands-on experience in using accounting tools like

    • Quickbooks online
    • Xero
    • Zoho

    She currently works as a technical support specialist assisting customers in creating their website

    She is available for part-time positions and can start immediately

    Predictive Index Behavioral Profile - Collaborator
    https://www.predictiveindex.com/reference-profile/collaborator/

    Strongest Behaviors:

    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Methodical, steady, and even-paced; loses productivity when interrupted.
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    Behavioral Summary
    Michelle Angela is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings

    Employment History

    Technical Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2022 to October 2022 (7 Months)

    Duties and Responsibilities:

    • Basic Website Set-up and Designing, connecting custom domain, integration, etc.
    • Responds to members’ concerns within 24 hrs.
    • SLA upon the receipt of the email.
    • Make sure the member’s issue has been acknowledged and resolved.
    • Advise members on the necessary steps to navigate their sites.
    • Answer members’ questions regarding problems with their accounts

    Customer Service Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2020 to September 2022 (27 Months)

    Duties and Responsibilities:

    • Responds to member’s concern within the 24 hrs. SLA upon the receipt of email.
    • Make sure the member’s issue has been acknowledged and resolved.
    • Advise member of necessary troubleshooting steps when they are unable to access their social media accounts.
    • Answer member’s questions regarding problems with their accounts. 

    Accounting Associate

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    May 2019 to October 2019 (5 Months)

    Duties and Responsibilities:

    • Operate computers programmed with accounting software to record, store, and analyze information.
    • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
    • Receive, record, and bank cash, checks, and vouchers.
    • Reconcile or note and report discrepancies found in records.
    • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
    • Prepare and process payroll information.
    • Reconcile records of bank transactions.

    Content Moderator

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2018 to April 2019 (9 Months)

    Duties and Responsibilities:

    Monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2016 to June 2018 (26 Months)

    Duties and Responsibilities:

    • Responds to billing disputes and facilitates credit request by thorough research and historical analysis. .
    • De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner
    • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    • Advise customers of necessary actions and strategies for debt repayment.
    • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
    • Locate and monitor overdue accounts, using computers and a variety of automated systems.
    • Answer customer questions regarding problems with their accounts.
    • Record information about financial status of customers and status of collection efforts.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2014 to March 2016 (18 Months)

    Duties and Responsibilities:

    • Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
    • De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2014 to August 2014 (4 Months)

    Duties and Responsibilities:

    • Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
    • De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

    Account Support Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2022 to April 2025 (36 Months)

    Duties and Responsibilities:

    Customer Inquiries & Resolution: Respond to customer inquiries promptly and provide timely, effective resolutions, ensuring customer satisfaction and retention. Email Communications: Manage and send clear, professional emails regarding payment failures, account issues, and login or payment concerns to ensure seamless customer communication. Ad Hoc Tasks: Take on additional responsibilities and tasks as needed within the scope of the role, contributing to the overall efficiency and success of the team.

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accounting Technology

    Graduation Date:

    April 30, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Handling, Customer Experience, Email Handling, Email management, Chat Support, Administrative Support,

    INTERMEDIATE ★★

      Bookkeeping, Accounting, Bank Reconciliation, Xero Accounting, QuickBooks, Zoho, Accounts Payable ManagementAccounts Receivable ManagementWebsite BuilderWebsite ManagementWeb Design

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 11.66, Upload: 20.92
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: ASUS (Ryzen 5)
    • Processor: Ryzen 5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Rowena

    Candidate ID: 433312


    ADVANCED

      Business Development, B2B Lead Generation, B2B Telemarketing, Lead Mining...

    INTERMEDIATE

      Business Analysis, Zoho CRM, Customer Handling, Customer Service Management...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Remote Staff Recruiter Comments

    • Gwen took up Accountancy in college. She has over 10 years of work experience mostly within BPO industries catering clients from the US, UK, and Australia, where she handled a number of campaigns such as energy, travel, and food.
    • Her expertise are in the following:
      • Telemarketing
      • Business Development
      • B2B Lead Generation 
      • Appointment Setting
      • Customer Service
      • Social Media Management
    • She's also skilled in doing inbound and outbound calls, cold calling, and upselling.
    • On average, she can set 2 valid appointments each day!
    • Gwen uses applications and tools like HubSpot, Zoho, LinkedIn Sales Navigator, Calendly, Google Workspace, Zoom Info, Zoom Engage, Apollo.io, Lucia, and social media platforms (Facebook and Instagram).
    • One of her biggest accomplishment is that she was able to build sales strategy and do audit for sales call to better streamline their workflow and process 
    • She is amenable to start immediately for part-time or full-time roles.
    Predictive Index Behavioral Profile- Adapter

    Strongest Behaviors
    • A relatively private individual, it takes Rowena some extra time to connect to and trust new people. Serious and reserved.
    • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
    • Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.
    Behavioral Summary

    This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

    Rowena is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

    Employment History

    Customer Service Sales Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2015 to August 2017 (31 Months)

    Duties and Responsibilities:

    • Minimovers Acct.
    • Inbound Residential
    • Provide good customer service and accurate information to the customer.
    • Tracking and Booking services
    • Upsell additional products (Boxes and tapes)

    Customer Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2013 to December 2014 (13 Months)

    Duties and Responsibilities:

    • Outbound B2C ( Cold Calling )
    • Selling healthy meals around Australia
    • Building Rapport to the customer
    • Asking credit card details and gaining trust to the customer.
    • Putting accurate information to the database
    • Making sure to follow the proper call guidelines.

    Customer Service Representative /TeleSales

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2001 to September 2013 (147 Months)

    Duties and Responsibilities:

    • Handled infomercial accounts and sales acct
    • LOB : Inbound and Outbound B2C
    • Quality Analyst / Verifier
    • Good Training ground ( Sales)
    • Certified Customer Sales Representative ( Training , Sales Award Completion and Certification)

    Business Development Consultant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2018 to August 2020 (31 Months)

    Duties and Responsibilities:

    • We are here to listen, provide solutions to your problems and pains and to help you achieve your aspirations.
    • we scale up and scale down seamlessly.
    • We integrate local and remote teams and rapidly deploy solutions.
    • Solutions that reduce time to market, eliminate costs, drive productivity and provide environments for experimenting with machine learning and AI

    Lead Generation Specialist/ Waterman Receivables

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2020 to November 2021 (15 Months)

    Duties and Responsibilities:

    • Team recruitment and supervision. Should be able to effectively recruit, coach and supervise their own team of sales coordinators and ensure productivity
    • Place outbound calls, particularly to companies in English-speaking countries such as Australia and the US to set appointments for online presentations or calls
    • Proper encoding/updating of lead details into CRM database, including notes of telephone calls
    • Lead Research 

    Executive Specialist 2

    Industry:

    Travel / Tourism

    Employment Period:

    November 2021 to February 2022 (3 Months)

    Duties and Responsibilities:

    • Outbound cold calling
    • Consummate aspirants should have proven Global Distribution System (GDS) experience, excellent customer service skills and confirmed successful Sales record.
    • highly trained and experienced cruise/travel consultants who intimately understand the needs and desires of both novice and experienced cruisers and vacationers.
    • Hit the Target quota

    Business Development Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2022 to July 2022 (5 Months)

    Duties and Responsibilities:

    • Qualify leads from marketing campaigns as sales opportunities
    • Contact potential clients through cold calls and emails
    • Present our company to potential clients
    • Identify client needs and suggest appropriate products/services
    • Customize product solutions to increase customer satisfaction
    • Build long-term trusting relationships with clients
    • Proactively seek new business opportunities in the market (weekly/monthly/quarterly) sales results

    Business Development Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2023 to September 2023 (4 Months)

    Duties and Responsibilities:

    • Outbound Calls around Australia
    • Offering energy plans to deliver the lowest price renewable power solution for businesses, and supporting them transition to 100% renewable power

    Telemarketer + Lead Generator

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    May 2024 to June 2024 (1 Months)

    Duties and Responsibilities:

    • Research potential industry and generate leads according to our selection criteria.
    • Conduct thorough research on identified leads to determine their suitability.
    • Initiate contact with potential leads through outbound calls, emails, social media messages, and other communication channels.
    • Attempt to contact prospective clients who you have been unable to contact.
    • Maintain accurate records of all communications.
    • Analyze and report on lead generation metrics to track progress and identify areas for improvement.
    • Stay up-to-date with industry trends and best practices for lead generation.
    • Overall become the responsible person for generating new business opportunities by setting up appointments with potential clients.

    Sales and Marketing Specialist

    Industry:

    Employment Period:

    July 2024 to January 1970 (654 Months)

    Duties and Responsibilities:


    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accountancy

    Graduation Date:

    January 1, 2019

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Business Development, B2B Lead Generation, B2B Telemarketing, Lead Mining, Google Apps, LinkedIn Lead Generation, Sales, Market Research,

    INTERMEDIATE ★★

      Business Analysis, Zoho CRM, Customer HandlingCustomer Service ManagementCollectionsAppointment SettingMicrosoft

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: Download: 5.71, Upload: 26.67
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: AOC (Intel(R) Core(TM) i5-9400 CPU @2.9GHz)
    • Processor: Intel(R) Core(TM) i5-9400 CPU @2.9GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    Julius

    Candidate ID: 432636


    ADVANCED

      Administrative Support, Account Management, Order Entry, Logistics...

    INTERMEDIATE

      Data Entry, Technical Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 7.85 per hour or $USD 1360.13 per month

    Remote Staff Recruiter Comments

    • Red has been in the BPO industry for 11 years now.
    • She has good communication skills.
    • Being in the BPO industry for over a decade now, Red is highly adept in customer service, technical support, and handling disputes.
    • She supported the following tasks:
      • Order Entry
      • Handling invoice disputes
      • Collection of freight payments
      • tracking orders
      • data entry
      • scheduling shipments
    • She is knowledgeable with the following tools:
      • 3CX
      • Google Docs
      • Pinnacle
      • Outlook
      • Skype
    • She is ready to start ASAP.
    Predictive Index Behavioral Profile - Adapter
    https://www.predictiveindex.com/reference-profile/adapter/

    Strongest Behaviors
    • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
    • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
    • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.

    Behavioral Summary

    Julius is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

     

    Employment History

    Outbound Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2010 to July 2012 (27 Months)

    Duties and Responsibilities:

    • Making outbound calls to get customer details
    • Qualifying leads
    • Set an appointment with qualified prospects

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2012 to August 2014 (24 Months)

    Duties and Responsibilities:

    • Handling customer inquiries about email (i.e. email bounce back) and password reset
    • Ensure KPI's and customer's end to end needs are met
    • Ensure there are no delays on email and report within the day

    Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2014 to January 2015 (3 Months)

    Duties and Responsibilities:

    • Handling customer inquiries through phone
    • Offer services
    • Upgrade customer service

    Fraud Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2015 to August 2016 (17 Months)

    Duties and Responsibilities:

    • Handling customer inquiries through phone
    • Ensure KPI's and customer's end to end needs are met
    • Ensure no fraudulent activity on customer account
    • Provide neccesary resoultion for changing of PIN fs theres is a fraudulent activity.
    • Proper invistigating on customer account.
    • Deactivating and activating credit cards.

    Technical Support Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2016 to August 2017 (15 Months)

    Duties and Responsibilities:

    • Handling customer inquiries through phone
    • Ensure KPI's and customer's end to end needs are met
    • Technical troubleshooting upon identifying there are account issues in the customer's account.
    • Provide neccesary resoultion for changing of PIN and phone numbers.

    Customer Service Specialist / Sales Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2017 to June 2018 (8 Months)

    Duties and Responsibilities:

    • Handling customer inquiries through phone
    • Ensure KPI's and customer's end to end needs are met
    • Educate customers about their bill and service.
    • Technical troubleshooting upon identifying there are account issues in the customer's account.
    • Upgrade service level and make sales.

    Technical Support Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2018 to July 2019 (10 Months)

    Duties and Responsibilities:

    • Ensure no error is found on the system to avoid fire
    • Promote tailor-fitted solutions to help the customer save money on their electric bill
    • Educate customers about their bill to resolve disputes
    • Technical troubleshooting upon identifying there are account issues in the customer's account

    Account Manager

    Industry:

    Transportation / Logistics

    Employment Period:

    August 2019 to July 2021 (23 Months)

    Duties and Responsibilities:

    • Account Manager || June 2019 - November 2021
      • Tracking orders from dispatch to successful delivery
      • Ensure that all orders are well taken care of and have no issue upon delivery
      • Handling invoice disputes, like overcharges and payment before the delivery
      • Handling weekly/monthly meetings with the Account Owner, Director, CEO, VP, warehouse Managers
      • Order entry and locating piece based on BOL
      • Provided quotes to account and designers
    • Billing Support || August 2019 - July 2021
      • Take inbound calls and outbound, emails, track orders

    Billing Specialist

    Industry:

    Others

    Employment Period:

    November 2023 to November 2024 (12 Months)

    Duties and Responsibilities:

    • Invoice disputes • Outbound call for outstanding invoices • Update clients tracker • Data entry • Sending outstanding invoices through email • Invoice process • Collect and process payments

    Education History

    Field of Study:

    Engineering (Industrial)

    Major:

    Graduation Date:

    January 1, 2008

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Support, Account Management, Order Entry, Logistics, Customer Service, Technical Support, Invoice Audit, Email client, Email Handling, Appointment Setting, Virtual Assistant Skills,

    INTERMEDIATE ★★

      Data EntryTechnical Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.82/hr

    Aubrey

    Candidate ID: 431372


    ADVANCED

      Customer Experience, Team Management, Sales...

    INTERMEDIATE

      Customer interaction management, Coaching, Call Center Management, Email Handling...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    • Aubrey started her career in BPO for 8 years.
    • She became a customer service representative where she handled basic inquiries from the customers, handle billing inquiries and became a helpdesk support.
    • He also had an experience with eBay where she became a mentor and got the opportunity to become a coach.
    • She did the following as a coach:
      • generating reports
      • taking over escalations
      • troubleshooting
      • appeals
    • She is knowledgeable on the following tools:
      • Microsoft Powerpoint
      • Microsoft Excel
      • Microsoft Office
    • She is ready to start after 2-weeks.

    Employment History

    Coach

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2020 to April 2022 (22 Months)

    Duties and Responsibilities:

    • Attending Client Meeting
    • Attending Weekly Calibration
    • Weekly coaching agent for opportunities and performance basis
    • Securing daily attendance to pass LOB's interval
    • Taking escalated calls, chat and email
    • Assisting agents when it comes to process base from LOB's processes and policies

     

    eBay M2M Appeals Customer Service

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2019 to May 2020 (10 Months)

    Duties and Responsibilities:

    • Taking closed cases to appeals. 
    • Reviewing closed cases if qualified to be granted or denied for an appeal reason.
    • Reviewing seller's performance and reviewing invalid defects and negative feedbacks.

     

    Subject Matter Expert/Virtual Team Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2016 to September 2018 (27 Months)

    Duties and Responsibilities:

    • Attending Client Meeting
    • Attending Weekly Calibration
    • Weekly coaching agent for opportunities and performance basis
    • Securing daily attendance to pass LOB's interval
    • Taking escalated calls, chat and email

     

    Billing and Sales CSR

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2013 to June 2017 (44 Months)

    Duties and Responsibilities:

    • Receiving calls for billing inquiries and billing disputes. 
    • Assisting customer for getting new orders or starting new services. 
    • Offering company's services.

    Premiere Service Advocate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2022 to December 2024 (30 Months)

    Duties and Responsibilities:

    Job Description: Outbound interaction via call, email or chat to generate sales revenue. Assisting customer/pros submitting request Home or Non-Home Care Service from US.

    Education History

    Field of Study:

    Engineering (Civil)

    Major:

    Civil Engineering

    Graduation Date:

    January 1, 2007

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer ExperienceTeam ManagementSales

    INTERMEDIATE ★★

      Customer interaction management, Coaching, Call Center Management, Email Handling, Chat Support, Phone Support, Subject-matter, Administrative Skills, Account Validation, Account Management, AvayaSalesforce CRMSlackGenesis FrameworkTableau

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/17081465203
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo (Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.71 GHz)
    • Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.71 GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $6.82/hr

    Marie

    Candidate ID: 431370


    ADVANCED

      Virtual Assistant Skills, Chat Support, Email Support...

    INTERMEDIATE

      Customer Handling, Customer Service...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    Maj worked in the BPO for 4 years and started virtual assistance midyear of 2021.

    She is proficient in supporting the following:
    • Phone support, both inbound and outbound
    • Email and chat support
    • Order replacement and refund
    • Order tracking and status check
    • Basic troubleshooting of account-related concerns

    She is exposed to the following tools/applications:
    • Shopify
    • ShipStation
    • Gorgias
    • Stern
    • CRM
    • AirTable

    She took up Mass Communication, Major in Broadcasting in college.
    She can start immediately.
    She is willing to work with any time zone.

    Employment History

    eCommerce Virtual Customer Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2021 to June 2022 (7 Months)

    Duties and Responsibilities:

    Clothing and nail polish brand Handled Email and Chat Support More on processing replacement and checking status of orders

    Department of tourism CSR

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2022 to June 2022 (3 Months)

    Duties and Responsibilities:

    Approving travel documents for the traveler

    eCommerce Virtual Customer Support - Under UpWork

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2022 to May 2022 (1 Months)

    Duties and Responsibilities:

    Tracking order of customers

    Discussing charges and billing

    Processing refunds

    Inbound, Outbound and ticketing

    HELPDESK TECHNICIAN TIER 2

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2021 to May 2022 (10 Months)

    Duties and Responsibilities:

    Handled Covance project

    Handled Inbound calls and Chat support 

    More on speaking to Covance employees to reset their password, troubleshooting their device

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2018 to December 2018 (8 Months)

    Duties and Responsibilities:

    • Inbound calls, outbound and chat support
    • Discussing about the reservation of the customer and also making changes on the reservation

    CUSTOMER SERVICE ASSOCIATE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2019 to September 2021 (29 Months)

    Duties and Responsibilities:

    • Handled inbound calls, emails and chats
    • Processing refund, replacements and tracking orders for the customers

    eCommerce Virtual Customer Support

    Industry:

    Healthcare / Medical

    Employment Period:

    August 2021 to November 2021 (2 Months)

    Duties and Responsibilities:

    • Audien hearing is about hearing aids for the elderly Stayed for 3 months as a virtual assistant Handled email support, chat support and sometimes phone calls More on processing refunds and replacements

    Risk and Compliance Specialist II

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2024 to July 2024 (4 Months)

    Duties and Responsibilities:

    Assisting riders regarding fraudulent activities on their account Assisting drivers regarding account take over and stolen earnings on their account

    Education History

    Field of Study:

    Mass Communications

    Major:

    Broadcasting

    Graduation Date:

    January 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Virtual Assistant Skills, Chat Support, Email Support,

    INTERMEDIATE ★★

      Customer HandlingCustomer Service

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/12563715164
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Dell (Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2.30 GHz)
    • Processor: Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2.30 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.82/hr

    Christian

    Candidate ID: 430805


    ADVANCED

      Active Listening, Customer Retention, Customer Service, Presentations...

    INTERMEDIATE

      Outbound Appointment Setting, Outbound Calling, Outbound Collections, Outbound Lead Generation...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    Chris has worked in the BPO for almost 10 years with progressive promotions, specializing in customer service, outbound selling and product training. 

    (Preferred Pronoun: She)

    She is proficient is supporting the following:
    • Outbound selling
    • Product training
    • Customer service

    She is exposed to the following tools/applications:
    • MS Word
    • MS Excel 
    • Avaya
    She has a degree in Hotel and Restaurant Management
    She can start immediately.

    Employment History

    Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2011 to May 2012 (13 Months)

    Duties and Responsibilities:

    • I worked as an outbound Sales agent for both non voice and Voice account.

    Associate Trainer

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2014 to December 2020 (76 Months)

    Duties and Responsibilities:

    • I started as an agent for 2 yrs.
    • Subject Matter Expert for 3 yrs
    • Promoted for an Associate trainer position for 1 year before I resigned.

    Supervisor (Outbound sales account)

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2012 to July 2014 (25 Months)

    Duties and Responsibilities:

    • I was one of the pioneers of the company and I was part of the support team (supervisor).

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    Graduation Date:

    January 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Active Listening, Customer Retention, Customer Service, Presentations, Training,

    INTERMEDIATE ★★

      Outbound Appointment SettingOutbound CallingOutbound CollectionsOutbound Lead GenerationOutbound Sales

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 5.33, Upload: 20.06
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP Probook (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.13/hr

    Mnemosyne

    Candidate ID: 429690


    ADVANCED

      Customer Handling, Customer Experience, Administrative Support, Phone Support...

    INTERMEDIATE

      Sales, Spreadsheets, Email Handling, Microsoft Outlook...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.13 per hour or $USD 617.86 per month

    Full Time: $USD 7.13 per hour or $USD 1235.71 per month

    Remote Staff Recruiter Comments

    Nems worked in the BPO for 10 years and started her career in the virtual assistance 1 and a half years ago.

    She is proficient in supporting the following:
    • Outbound B2B sales
    • Appointment setting
    • After sales
    • Admin assistance
    • Loan processing
    • Tutoring
    • Order processing and verification
    • Basic troubleshooting
    • Customer support
    She is exposed to the following tools/applications:
    • Grasshopper
    • Google Suite
    • DocHub
    • Slack
    She was a sales representative for 3 years for a B2B account, where she offered software and hardware. 

    She holds a degree in Mass Communication.
    She can start immediately.
    She prefers day shift, but is willing to do the night shift as well.

    Predictive Index Behavioral Profile - Adapter

    Strongest Behavior
    • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
    • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
    • Works steadily at an even pace; most productive with fewer interruptions.
    Behavioral Summary

    Mnemosyne is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

    In most circumstances, she is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.


     

    Employment History

    Phone Banker

    Industry:

    Banking / Financial Services

    Employment Period:

    February 2014 to August 2016 (30 Months)

    Duties and Responsibilities:

    • Verify customers daily bank transactions.
    • Provided assistance in filing fraud claims on their account.
    • Handled 50-60 calls a day gave customer excellent resolution
    • A constant top 10 CSAT achiever

    Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2016 to September 2019 (35 Months)

    Duties and Responsibilities:

    • Managed emails in a timely manner
    • Processed orders accurately and skyrocketed their sales
    • Outbound calls to dormant clients to do business with the company again

    English Tutor

    Industry:

    Education

    Employment Period:

    November 2019 to January 2022 (25 Months)

    Duties and Responsibilities:

    • Teaching Japanese students the English language

    Administrative Assistant/Collections Specialist

    Industry:

    Property / Real Estate

    Employment Period:

    August 2020 to October 2020 (2 Months)

    Duties and Responsibilities:

    • Process rental collections on the property
    • Doing outbound calls to tenants for rental payment updates
    • Process lease renewals and expiration
    • Making calls and set up accounts for the rental properties with the utility companies
    • Process work orders for unit repairs
    • Answer phone calls for all other concerns

    Administrative Assistant / Loans Processing and Escrow Assistant

    Industry:

    Banking / Financial Services

    Employment Period:

    November 2020 to April 2022 (17 Months)

    Duties and Responsibilities:

    • Provides excellent Administrative Assistant / Loans Processing Assistant/ Escrow Assistant, ensure validity of borrower's information.
    • Process verification of employment
    • Request evidence of insurance and updating of master insurance
    • Doing outbound calls to borrower's company for validation of information
    • Requesting verification of account through borrower's bank • filing of documents and sending it for verification
    • Doing outbound calls for follow up with the documents
    • Merging of documents into 1 file
    • Request titles, payoffs, and escrow conditions

    Inside Sales Agent

    Industry:

    Property / Real Estate

    Employment Period:

    June 2022 to July 2022 (1 Months)

    Duties and Responsibilities:

    • Call out leads from CRM
    • Set appointment for Real Estate Agents
    • Answer emails and text messages inquiry and concerns

    Administrative Assistant / Social Media Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    August 2022 to January 2023 (5 Months)

    Duties and Responsibilities:

    • Worked as an Admin Assistant for a brokerage company
    • Interacts with social media platform like Facebook and Instagram, answering comments and messages
    • Create email templates for emails and text messages for agents
    • Creates promotional emails
    • Creates designs for agents celebrations like birthdays, anniversaries and home anniversaries using basic Canva
    • Onboarding new agents
    • Data encoding
    • Call out leads and agents for appointments and seminars
    • Receiving phone calls
    • Record agents data and sales

    Administrative Assistant/ Sales Representative

    Industry:

    Banking / Financial Services

    Employment Period:

    February 2023 to July 2023 (5 Months)

    Duties and Responsibilities:

    • Worked as an Admin Assistant / Sales for a Credit repair company
    • Incharge of social media functions like posting promotional campaigns and inteactions
    • Create promotional emails and text messages to clients and leads
    • Data encoding
    • Answer phone calls
    • Interview applicants for office position
    • Answer phone queries about due dates/ services status and updates

    Processor

    Industry:

    Insurance

    Employment Period:

    September 2023 to May 2024 (8 Months)

    Duties and Responsibilities:

    • Process insurance application for nursing facility patients to cover their stay in the facility.

    Education History

    Field of Study:

    Mass Communications

    Major:

    Graduation Date:

    April 2, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer HandlingCustomer ExperienceAdministrative SupportPhone Support

    INTERMEDIATE ★★

      SalesSpreadsheetsEmail HandlingMicrosoft Outlook

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/12564129950
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer Nitro (Nitro)
    • Processor: Nitro
    • Operating System: Windows 11

    All-inclusive Rate: USD $9.39/hr

    Emilynn

    Candidate ID: 428698


    ADVANCED

      Appointment Setting, Inbound Calls, Customer Service, Sales...

    INTERMEDIATE

      Technical Support, Chat Support, Email Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.28 per hour or $USD 804.49 per month

    Full Time: $USD 9.39 per hour or $USD 1626.75 per month

    Remote Staff Recruiter Comments

    • xperience: Emilynn has 12 years of customer service experience (since 2012), including remote work and handling Australian clients. She has managed billing inquiries, escalations, and challenging customers and previously worked as an executive assistant. Her approach emphasizes first-call resolution, ensuring customer satisfaction while minimizing callbacks.
    • Software Proficiency She is proficient in handling calls, emails, and client management and has experience with Google SMS and various CRM tools. However. She does not have experience with Mailchimp but is willing to research and learn.
    • Specialization Emilynn specializes in customer engagement, conflict resolution, and account management. She has worked with utility campaigns for Australian clients and understands the importance of negotiating scheduling conflicts, adjusting bookings, and ensuring accurate information delivery to improve customer satisfaction.
    • Home Office Setup: She has a strong remote work setup with a desktop PC (Intel i7 processor), dual monitors, and a stable internet connection (Converge, 78-100 Mbps). She is fully equipped for remote work and comfortable using multiple communication and support tools.
    • Current Status: She is a mother of three and is currently available for work, having last been employed in May 2024 in a remote position.

    Predictive Index Behavioral Profile - Individualist

    Strongest Behaviors
    • Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.
    • Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    Behavioral Summary
    Emilynn Fe is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty. Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality. In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. 

     

    Employment History

    Appointment Setter

    Industry:

    Healthcare / Medical

    Employment Period:

    April 2021 to October 2023 (29 Months)

    Duties and Responsibilities:

    • Ensure each prospective client and potential customer has a positive experience with our company
    • Take the initiative to learn about the company and grow within the role
    • Prioritize which appointments take priority over others to maximize revenue
    • Field incoming phone calls and convert 50% or more to appointments
    • Develop and distribute reports of each day’s appointments
    • Use Microsoft Office suite to manage various aspects of the job
    • Demonstrate a pleasant disposition with each prospect
    • Properly explain the products and services to prospective customers when making appointments
    • Complete required call sheets at the end of each day

    CSR

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2021 to December 2022 (16 Months)

    Duties and Responsibilities:

    • Maintains customer relationship by responding to inquiries; documenting actions.
    • Prepares for customer inquiries by studying products, services, and customer service processes.
    • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
    • Records customer inquiries by documenting inquiry and response in customers’ accounts.
    • Improves quality service by recommending improved processes; identifying new product and service applications.
    • Updates job knowledge by participating in educational opportunities.
    • Accomplishes customer service and organization mission by completing related results as needed.

    Customer Service Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2012 to November 2013 (13 Months)

    Duties and Responsibilities:

    • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
    • Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
    • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
    • Create and maintain record of daily problems and remedial actions taken, using call-center database

    Customer Service Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2013 to August 2018 (56 Months)

    Duties and Responsibilities:

    • Providing introductory information to new customers
    • Ensuring that customers are satisfied with products or services
    • Following up with clients or customers to check that they’re still satisfied with any purchases
    • Letting customers or clients know about additional products or services
    • Determining the quickest, most effective ways to answer a client’s or customer’s questions
    • Escalating queries and concerns
    • Troubleshooting common issues with a product or service
    • Working with a team of CSRs and other departments to find appropriate solutions

    Customer Service Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2018 to February 2020 (16 Months)

    Duties and Responsibilities:

    • Serves customers by providing product and service information and resolving product and service problems.
    • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
    • Opens customer accounts by recording account information.
    • Maintains customer records by updating account information.
    • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
    • Maintains financial accounts by processing customer adjustments.
    • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    • Prepares product or service reports by collecting and analyzing customer information.
    • Contributes to team effort by accomplishing related results as needed.

    Executive Assistant

    Industry:

    Healthcare / Medical

    Employment Period:

    May 2023 to May 2024 (12 Months)

    Duties and Responsibilities:

    Managing Clients Appointment / Data Entry Work / Check on her Schedule

    Education History

    Field of Study:

    Food Technology/Nutrition/Dietetics

    Major:

    Graduation Date:

    March 18, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Appointment Setting, Inbound Calls, Customer Service, Sales,

    INTERMEDIATE ★★

      Technical SupportChat SupportEmail Support

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 28.78, Upload: 59.35
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: HP (Core i3a)
    • Processor: Core i3a
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Arvin

    Candidate ID: 423953


    ADVANCED

      Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support...

    INTERMEDIATE

      Data Entry, Social Media Management, Salesforce CRM, Microsoft Office...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • Ben has been working since 2010 in different industries mostly in the BPO industry. He was a Customer Service Support Representative, Data Specialist, Sales Development Representative, Virtual Assistant, and Customer Support Operator.
    • He was previously promoted to Team Leader and supervised a team.
    • He is competent in providing support to the following:
      • Customer Service - calls, email and chat
      • Email Management
      • Appointment Setting
      • Lead Generation
      • Telemarketing
      • Data Management
      • Management roles (e.g. Team Leader)
      • Administrative tasks
    • He is proficient in using the following tools:
      • Amdocs
      • Salesforce
      • Google Spreadsheets
      • LinkedIn Sales Navigator
      • Avaya Phone System
      • Jira
      • Trello
      • Zenoti
      • Slack
      • MS Office
    • He is available to start by April 22 as he is currently working full-time.
    Predictive Index Behavioral Profile - Operator

    Strongest Behaviors
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    Behavioral Summary
    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, Arvin will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. 

    Employment History

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2010 to June 2011 (7 Months)

    Duties and Responsibilities:

    • Provide clear and concise solutions/ instructions to customers

    Technical/Customer Service Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2011 to November 2014 (40 Months)

    Duties and Responsibilities:

    • Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
    • Knowledge in handling billing and other general concerns of the customers.
    • Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.

    Team Leader

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2014 to September 2017 (33 Months)

    Duties and Responsibilities:

    • With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
    • Ensure that employees follow the company’s policies and procedures
    • Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
    • Handle Escalations

    Data Specialist

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    October 2017 to February 2019 (15 Months)

    Duties and Responsibilities:

    • Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.

    Sales Development Representative

    Industry:

    Law / Legal

    Employment Period:

    February 2019 to September 2020 (19 Months)

    Duties and Responsibilities:

    • Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
    • Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
    • Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
    • Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

    Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2020 to July 2022 (21 Months)

    Duties and Responsibilities:

    • Social Media Manager
    • Customer Service
    • Admin Tasks
    • Lead Generation

    Customer Support Operator

    Industry:

    Sports

    Employment Period:

    November 2022 to July 2024 (20 Months)

    Duties and Responsibilities:

    November 2022 - present
    • Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
    • Communicate with clients, answering questions and solving issues where required
    • Help improve the GRID product suite based on customer feedback and defects you’ve identified
    • Record data quality issues and process issues
    • Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
    • Expand on game and GRID product knowledge to improve our service quality
    • Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers

     

    Customer Support Operator

    Industry:

    Employment Period:

    November 2022 to November 2024 (24 Months)

    Duties and Responsibilities:

    Delivered exceptional customer support via email and live chat platforms (Slack, Skype, Discord, Teams), ensuring high customer satisfaction and swift issue resolution. Collaborated with organizers to optimize data collection and ensure accurate event content. Enhanced product offerings by integrating customer feedback into development cycles. Documented and analyzed data quality issues for process improvement.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    May 2, 2008

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Technology

    Graduation Date:

    January 1, 2008

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support, Customer Support, Customer Service,

    INTERMEDIATE ★★

      Data EntrySocial Media ManagementSalesforce CRMMicrosoft OfficeGoogle Docs

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/10767299994
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer (Intel Core i5-1035G1)
    • Processor: Intel Core i5-1035G1
    • Operating System: Windows 11

    All-inclusive Rate: USD $6.82/hr

    Levilyn

    Candidate ID: 422857


    ADVANCED

      Customer Service, Administrative Support, Retention, Account Validation...

    INTERMEDIATE

      Microsoft Office, CRM, Google Apps, Team Management...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.13 per hour or $USD 617.86 per month

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    • Levi has over eight years of experience in customer service and one year of experience as an appointment setter Worked for a BPO company providing support to US-based customers having issues with their internet service
    • Promoted as team lead where she managed a team of fifteen customer service agents Conducted coaching, assessments, and feedback to team members Handled escalation calls transferred from level one agents She also worked as an in-house customer service representative for a US-based bank Assisted customers with their credit card applications and provided updates on the status of the application At her most recent job, she was an appointment setter for an insurance and forms management system company in the US
    • Contacted dental clinics offering product demos Send out product details and materials to interested prospects  Schedule interested leads/prospects with the sales team for a product demo
    • She is open to both part-time and full-time positions and is available to start immediately
    Predictive Index Behavioral Profile - Collaborator

    Strongest Behavior
    • Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
    • Somewhat casual with rules. More focused on the goal than how to get there; delegates some of the implementation details.
    • Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.
    Behavioral Summary

    Levilyn is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    She is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


     

    Employment History

    Engagement Specialist

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    July 2021 to February 2024 (30 Months)

    Duties and Responsibilities:

    • Reaching out to prospect dental offices for Demo and possible Sale.
    • Updating database with new information.
    • Gathering important information needed on client's demo.
    • Sending emails to prospect clients and following up on their schedules.

    Customer Service Representative II

    Industry:

    Banking / Financial Services

    Employment Period:

    September 2017 to December 2020 (39 Months)

    Duties and Responsibilities:

    • Assisting customers on their credit card application.
    • Providing status of the credit card application.
    • Analyzing application for possible re-evaluation.

    Account Supervisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2013 to April 2017 (48 Months)

    Duties and Responsibilities:

    • Leads and manages the team to provide optimal execution of call center operations activities
    • Conducts performance management activities for team members supervised. Conducts timely planning, assessment, and feedback meetings as stipulated in the company's performance cycle.
    • Handles escalation calls from CSR's as, exercising discernment on whether or not individuals are capable of handling complex customer calls.
    • Prepares reports on top and bottom performers and cross-checks this with overall metrics for the account/program.
    • Brainstorms with fellow Team Leaders and the Operations Manager to discuss various issues/problems faced by their respective teams Customer Care

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2011 to April 2013 (26 Months)

    Duties and Responsibilities:

    • Taking inbound call, assisting customer with their billing, basic technical issue, and ordering.
    • Passing KPI such as AHT, CSAT, Sales, NPS following company standard quality.
    • Performing critical thinking to resolve customer's reason for calling.

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Business Teacher Education

    Graduation Date:

    May 4, 2007

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Administrative Support, Retention, Account Validation, Customer Handling, Appointment Setting, Outbound Appointment Setting, Inbound Calls,

    INTERMEDIATE ★★

      Microsoft Office, CRMGoogle AppsTeam ManagementTraining and DevelopmentOutbound Sales

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 17.95, Upload: 36.88
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: HP (Intel Core i5-4300M)
    • Processor: Intel Core i5-4300M
    • Operating System: Windows 10

    All-inclusive Rate: USD $16.05/hr

    Prince

    Candidate ID: 422834


    ADVANCED

      Appointment Setting, Lead Generation, Outbound Calling, Cold Calling...

    INTERMEDIATE

      Email management, Calendar Management, Time Management, Web Service Development...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 14.00 per hour or $USD 1213.31 per month

    Remote Staff Recruiter Comments

    • Prince Nel has more than 10 years of work experience in various fields. He worked in several BPOs, Sales and Recruitment Industries. Prince is proficient in the following skills:
      • B2B
      • Customer Support
      • Inbound and Outbound Sales
      • Lead Generation
      • Appointment Setting
      • Recruitment
      • Boolean Search
    • He is using the following tools:
      • Seamless.io
      • MS Dynamics
      • CRM
      • Sales Force
      • Zoom info
    • He can start ASAP for any part-time position.
     

    Predictive Index Behavioral Profile - Altruist

    predictiveindex.com/reference-profile/altruist/

    Strongest Behaviors

    • Drive to protect the company against risk by doing things in general accordance with established standards.
    • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
    • Detail-oriented and helpful; works comfortably as part of a team and often checks work.
    • Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Prince Nel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Prince Nel gets along easily with a wide variety of people.


    Employment History

    Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2013 to May 2014 (8 Months)

    Duties and Responsibilities:

    • Answered Inbound Calls and booked hotel, flight, and car reservations

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2013 to May 2014 (8 Months)

    Duties and Responsibilities:

    • Responsible for assisting customers in processing their payment and sending them their ebill
    • Assisted Customers with refund requests when needed and escalated disputes in their bill to my Manager or team lead
    • Upsell customers with our plans that fit their monthly usage and budget
    • Educate customers regarding their usage and the charges in their bill
    • Assisted customers in troubleshooting their handsets
    • Created Job Orders for Internet service connections for Boutique businesses in Australia.

    Tech Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2014 to January 2015 (8 Months)

    Duties and Responsibilities:

    • Responsible for addressing and troubleshooting customers' concerns with their Windows PC/Laptop
    • Assisted customers in updating their Windows Software
    • Identified and reported bugs from the Windows software update to Microsoft Software Engineers
    • I contributed 90% Customer Satisfaction Rate consistently  to our team

    Tech Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2015 to October 2016 (20 Months)

    Duties and Responsibilities:

    • Responsible for addressing and troubleshooting customers' concerns with their Play Store account
    • Assisted customers with refund requests and account recovery when needed
    • Identified and reported bugs from the Play Store App to the play store developer.
    • I contributed 90% Customer Satisfaction Rate consistently  in our team.

    Manager, Acquisitions and Partnerships

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2021 to August 2021 (1 Months)

    Duties and Responsibilities:

    • Responsible for Account Management and Client Engagement
    • Developed and implemented more strategic and measurable department KPIs
    • Responsible for lead generation
    • Managed and mentored team of 10 full-time sales representative

    Executive Recruiter

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    July 2021 to October 2022 (14 Months)

    Duties and Responsibilities:

    • Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
    • Reach out to passive candidates and schedule Interviews with my Managing Director or Sr. Recruiter.
    • Served as a liaison between Sales and Recruitment
    • Conduct Interviews for Sr. Level Executive and Support roles
    • Do write ups for candidates and submit them to the client
    • Shortlist candidates and Input them in the CRM

    Project Manager, Sales and Marketing

    Industry:

    Retail / Merchandise

    Employment Period:

    December 2016 to December 2019 (36 Months)

    Duties and Responsibilities:

    • Led and implemented Sales and Marketing Initiatives and projects
    • Responsible for Administrative task such as Record Keeping, Bookkeeping and Customer Relations Management
    • Served as a liaison between Sales, Marketing, Suppliers, Customers and Investors
    • Responsible for the entire project management cycle, from Initiating and planning to executing and closing the process
    • Negotiated and Purchased items from big box retailers
    • Responsible for web development and partnership with eCommerce platforms in the Philippines such as Lazada and Shopee.
    • Created strategic Proposal to potential investors

    Executive Recruiter

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    December 2020 to May 2021 (5 Months)

    Duties and Responsibilities:

    • Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
    • Reach out to passive candidates
    • Served as a liaison between Sales and Recruitment
    • Conduct Interviews for Senior Level Executive and Support roles
    • Do write-ups for candidates and submit them to the client
    • Shortlist candidates and Input them in the CRM

    Sales Account Executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2020 to June 2021 (16 Months)

    Duties and Responsibilities:

    • Performed Outbound Sales, Appointment Setting, Lead Generation and Social Selling
    • Responsible for Account Management and Client Engagement
    • Updated and Input the Client information in the CRM
    • Conducted Discovery Call and send proposal to Qualified Clients
    • Conducted Research and Prospecting to find new clients and fill our sales pipeline.
    • Championed our services to clients and closed 5 accounts within 12 months.

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accounting

    Graduation Date:

    October 30, 2011

    Located In:

    Philippines

    License and Certification: :

    In this course, I did immersion in full cycle accountin

    Field of Study:

    Economics

    Major:

    Graduation Date:

    January 2, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Appointment Setting, Lead Generation, Outbound Calling, Cold Calling, LinkedIn Marketing, LinkedIn Lead Generation, Facebook Ads, Social Media Marketing, Facebook Marketing, Analytical Skills, Problem solving, Presentations, CRM, VoIP, Recruiting, Executive search, Project Planning, Consultative Selling, B2B Lead Generation, B2B Marketing, B2B Telemarketing, Sourcing, Managerial Skills,

    INTERMEDIATE ★★

      Email managementCalendar ManagementTime ManagementWeb Service DevelopmentAdministration

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15015444887
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: System Model HP Laptop 15s-eq3xxx (AMD Ryzen 5 5625U with Radeon Graphics, 2301 Mhz, 6 Core(s), 12 Logical Processor(s))
    • Processor: AMD Ryzen 5 5625U with Radeon Graphics, 2301 Mhz, 6 Core(s), 12 Logical Processor(s)
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.90/hr

    Edrome

    Candidate ID: 422372


    ADVANCED

      Data Analysis, Calendar Management, Process Improvement, Quality Assurance...

    INTERMEDIATE

      Presentations, Graphic Design, Video Editing...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.90 per hour or $USD 857.81 per month

    Full Time: $USD 9.90 per hour or $USD 1715.63 per month

    Remote Staff Recruiter Comments

    • Ed has been working since 2014 and has handled roles such as Customer service Representative, educator, Quality Specialist and Subject expert matter within BPO and educational industries.
    • He honed his skills in Inbound call management, Bills processing, Data Analysis, Calendar Management, Calendar management, audio transcription, Troubleshooting, phone support, root cause analysis, process improvements, Quality assurance, and handling escalated calls.
    • Handled telco and IT accounts and was able to take 50-75 inbound calls a day.
    • Well versed with Software tools such as:
    • Microsoft 365
    • Power BI
    • ring central
    • Zendesk basic
    • Aloware 
    • Avaya 
    • Air call
    He can start Immediately 
     

    Employment History

    CSR / SME / Global Partner Support Specialist / Quality Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2018 to April 2021 (34 Months)

    Duties and Responsibilities:

    Customer Service Representative || June 2018 – January 2019
    • Identify and assess customers’ needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Provide accurate, valid and complete information by using the right methods/tools.
    Subject Matter Expert || January 2019 – May 2019
    • Providing knowledge, resources and information to support agents.
    • Address customers concerns accurately and timely.
    • Assist advisors with material request and account updates.
    Global Partner Support Specialist || May 2019 – July 2020
    • Provide assistance to Tier 0 partners in transitioning to the new partnership platform.
    • Assist partners in creating/modifying their business model according to Microsoft’s standards.
    Quality Specialist || August 2020 – April 2021
    • Participates in design of call monitoring formats and quality standards. 
    • Performs call monitoring and provides trend data to site management team. 
    • Uses quality monitoring data management system to compile and track performance at team and individual level. 
    • Performs monitors of customer care email responses. 
    • Participates in customer and client listening programs to identify customer needs and expectations. 
    • Provides actionable data to various internal support groups as needed. 
    • Coordinates and facilitates call calibration sessions for call center staff. 
    • Provides feedback to call center team leaders and managers. 
    • Prepares and analyzes internal and external quality reports for management staff review. 
    • Perform other duties as assigned.

    Teacher I

    Industry:

    Education

    Employment Period:

    April 2017 to March 2018 (11 Months)

    Duties and Responsibilities:

    • Keep the classroom under control.
    • Develop lesson plans.
    • Establish and enforce a set of rules for the classroom.
    • Keep parents updated on their child's progress.
    • Prepare students for standardized tests.
    • Monitor the halls in between classes.
    • Encourage students to learn as much as they can.
    • Recognize problematic behavior in students.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2014 to May 2015 (12 Months)

    Duties and Responsibilities:

    • Identify and assess customers’ needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Provide accurate, valid and complete information by using the right methods/tools.

    Executive Administrator

    Industry:

    Property / Real Estate

    Employment Period:

    July 2021 to October 2024 (39 Months)

    Duties and Responsibilities:

    Served as an Executive Administrator, managing transaction coordination, listing updates via Bright MLS, and contract creation. Handled lead generation, social media management, and clerical tasks to support real estate operations efficiently.

    Sales Administrator

    Industry:

    Property / Real Estate

    Employment Period:

    September 2022 to July 2023 (9 Months)

    Duties and Responsibilities:

    Streamlined client communication and marketing operations through REX Software, Adobe Suite, and Wix, managing campaigns, databases, and digital materials. Oversaw social media, advertising, and reporting to enhance engagement and support sales initiatives.

    Business and Administrative Assistant

    Industry:

    Consulting (Business & Management)

    Employment Period:

    August 2023 to December 2024 (16 Months)

    Duties and Responsibilities:

    Provided essential administrative support, including document preparation, data entry, and onboarding, while also coordinating customer relationship processes. Contributed to marketing efforts by creating collateral, managing digital content, and ensuring consistent branding across all platforms.

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Mathematics

    Graduation Date:

    April 1, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Data Analysis, Calendar Management, Process Improvement, Quality Assurance, Social Media Management, Customer Service, Administrative Support, Office Administration,

    INTERMEDIATE ★★

      PresentationsGraphic DesignVideo Editing

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Dell (Ryzen 5)
    • Processor: Ryzen 5
    • Operating System: Windows 10

    All-inclusive Rate: USD $3.75/hr

    Diana

    Candidate ID: 421043


    ADVANCED

      Google Maps, Google Calendar, Google Drive, Customer Service...

    INTERMEDIATE

      Microsoft PowerPoint, Microsoft Word, Zendesk, Gmail...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 3.75 per hour or $USD 324.84 per month

    Remote Staff Recruiter Comments

    • Diana has over 4 years of work experience mostly within BPO industries.
    • She gained skills in the following:
      • Customer Service & Support
      • Technical Support
      • Chat Support
      • Email Support
    • She handled accounts related to medical, insurance and more catering clients mostly based in the US
    • She is pretty much confident already with handling any customer concerns, doing basic troubleshooting, even handling irate clients.
    • Adept with using tools such as MS Word & PowerPoint
    • She is available to start immediately

    Predictive Index Behavioral Profile - Operator


    Strongest Behaviors
    • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
    • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
    • Works steadily at an even pace; most productive with fewer interruptions.


    Behavioral Summary

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Diana has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

    Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Diana will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


    Employment History

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2017 to January 2018 (4 Months)

    Duties and Responsibilities:

    • Checking the availabilities of their medication in different pharmacies.
    • Verifying their prescriptions.

    Technical Support Representative/ Chat Support/ Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2018 to May 2021 (34 Months)

    Duties and Responsibilities:

    • Assisting the students and instructor to access the website and do their assignments.
    • Helping the customer to check their network service.

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Computer Education

    Graduation Date:

    June 13, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Google Maps, Google Calendar, Google Drive, Customer Service, Customer Support, Customer Handling, Chat Support, Email Support, CRM, Salesforce CRM,

    INTERMEDIATE ★★

      Microsoft PowerPointMicrosoft WordZendeskGmail

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 36.50, Upload: 44.31
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Intel (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.87/hr

    Daryl

    Candidate ID: 417677


    ADVANCED

      Customer Handling, Customer Service, Customer Support, Email Handling...

    INTERMEDIATE

      Inbound Sales, Outbound Sales, Sales, Sales Management...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    Daryl Adam has been working since 2010 and brings with him over a decade of experience across various roles such as Process Associate, Supervisor, Online English Tutor, and Relationship Manager within the BPO and educational services industries. His diverse background demonstrates strong adaptability and a well-rounded skill set applicable to multiple customer service environments.

    • He has substantial experience in customer handling, email and chat support, administrative assistance, and team management.
    • The majority of his work involved handling financial and credit card accounts, indicating familiarity with sensitive and regulated customer information.
    • He has handled both voice (inbound/outbound) and non-voice teams and possesses experience in upselling products/services.
    • The candidate has also directly engaged with US-based clients, showcasing his ability to operate in international customer service settings.
    • He was promoted twice into leadership roles (Team Lead/Supervisor) from two separate BPO companies, highlighting strong performance and leadership potential.
    • He has foundational skills in accounting, which may support roles requiring financial understanding or transaction handling.
    • Technically proficient, he is experienced with a variety of tools including web-based CRMs, Trello, Microsoft Excel, Word, Google Workspace, and Avaya (hard phone system).
    • He is available to start immediately.

    Overall, the candidate presents a solid background in customer service and team leadership within high-volume support environments. His experience and technical competencies make him a strong fit for roles requiring both frontline support and supervisory oversight.


    Employment History

    Telemarketer

    Industry:

    Manufacturing / Production

    Employment Period:

    May 2021 to June 2025 (49 Months)

    Duties and Responsibilities:

    Customer Engagement & Sales:

    • Manage inbound and outbound calls to introduce and promote client products to prospective and existing customers.
    • Effectively present product features, benefits, and pricing to drive customer interest and secure sales.
    • Handle objections and provide tailored solutions to meet customer needs.
    • Close sales opportunities with potential leads provided by the client or generated independently.

    Lead Generation & Prospecting:

    • Leverage social media platforms and online tools to identify, qualify, and nurture targeted prospects.
    • Maintain a consistent pipeline of leads and ensure timely follow-ups.
    • Collaborate with the client to refine targeting strategies for maximum conversion.
    Transaction Processing & Documentation:
    • Process payments, invoices, and orders accurately using the client’s designated programs and systems.
    • Update and maintain CRM records to reflect the latest interactions, sales activities, and customer details.
    • Ensure compliance with data accuracy and confidentiality standards.

    Reporting & Administrative Support:

    • Prepare regular sales activity reports, performance metrics, and market feedback.
    • Assist with ad hoc tasks such as data entry, website updates, and administrative reporting as required.
    • Provide feedback on customer trends and potential areas for business improvement.
    Collaboration & Continuous Improvement:
    • Work closely with the client’s team to align sales strategies with overall business objectives.
    • Participate in training sessions and stay updated on product knowledge, sales techniques, and industry trends.
    • Contribute to team initiatives and support cross-functional projects to enhance productivity and client satisfaction.

    Process Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2010 to April 2010 (1 Months)

    Duties and Responsibilities:

    • Handled a high volume of inbound calls with professionalism and efficiency, ensuring positive customer experiences.
    • Managed activation calls with a strong focus on upselling products and services, consistently achieving sales targets.
    • Seamlessly transitioned customers to support services when necessary, maintaining continuity and satisfaction.
    • Provided clear and accurate information regarding products, services, and promotions.
    • Documented customer interactions, ensuring accurate records for follow-ups and account management.

    Relationship Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2011 to March 2012 (12 Months)

    Duties and Responsibilities:

    • Delivered professional customer support, assisting clients with inquiries, issue resolution, and account-related requests to ensure a positive client experience.
    • Managed and processed balance transfer transactions, ensuring accuracy, compliance with company policies, and timely execution.
    • Provided guidance to customers on commission structures related to balance transfers, clarifying terms and ensuring transparency.
    • Maintained detailed transaction records and client communication logs to support accurate reporting and audit readiness.
    • Collaborated with finance and operations teams to reconcile commissions, resolve discrepancies, and streamline processes.

    Call Center Supervisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2014 to May 2017 (40 Months)

    Duties and Responsibilities:

    • Oversaw and managed multiple accounts, including inbound, outbound, and non-voice teams, ensuring service quality and adherence to KPIs.
    • Conducted interviews and screening processes for new hires, contributing to talent acquisition and workforce growth.
    • Prepared and presented daily and weekly performance reports directly to the company owner, providing actionable insights and recommendations for operational improvements.
    • Supervised and trained team members, fostering a culture of accountability, continuous learning, and professional development.
    • Implemented and monitored workflow processes to streamline operations, improve efficiency, and enhance customer satisfaction.
    • Coordinated with cross-functional teams to ensure alignment with company objectives and client expectations.
    • Acted as a primary point of escalation for client or operational concerns, resolving issues promptly and professionally.

    Online Engish Tutor

    Industry:

    Education

    Employment Period:

    May 2018 to December 2020 (31 Months)

    Duties and Responsibilities:

    • Deliver high-quality English instruction to students primarily from Japan, while also teaching learners from Thailand, Taiwan, South Korea, and other countries.
    • Design and customize lesson plans to meet the specific needs, cultural backgrounds, and proficiency levels of students, focusing on conversational fluency, grammar, writing, listening, and reading comprehension.
    • Incorporate engaging teaching methods such as role-playing, interactive exercises, real-life scenarios, and digital tools to enhance learning outcomes.
    • Assess student performance through regular evaluations, providing constructive feedback to encourage improvement and boost confidence.

    Education History

    Field of Study:

    Food & Beverage Services Management

    Major:

    Graduation Date:

    June 10, 2013

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Handling, Customer Service, Customer Support, Email Handling, Email client, Email Support, Customer Experience, Chat Support, Call Handling, Call Management,

    INTERMEDIATE ★★

      Inbound SalesOutbound SalesSalesSales Management

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: Download: 13.19, Upload: 15.77
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo (AMD Ryzen 3 7320U with Radeon Gfx, 2401 Mhz)
    • Processor: AMD Ryzen 3 7320U with Radeon Gfx, 2401 Mhz
    • Operating System: Windows 11

    All-inclusive Rate: USD $6.82/hr

    Gerald

    Candidate ID: 412315


    ADVANCED

      Teaching, Office Administration, Computer Maintenance, Technical Support...

    INTERMEDIATE

      Customer Service, Proofreading...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    • Gerald has been working for more than 10 years.
    • He has gained experience/expertise with:
      • Customer Service
      • Technical Support
      • Data Encoding
      • Online English/Science Teaching
      • Real estate sales
    • He used to work in the BPO and Real Estate industries and recently he transitioned to working permanently on a homebased set-up doing online English teaching to mostly Japanese students.
    • He is adept with using tools/technologies such as Avaya, CRM and Skype
    • He's also skilled with handling inbound calls, email & chat.
    • He used to be promoted as well from an agent to supervisory role when he worked in the BPO industry
    • He can start ASAP

    Predictive Index Profile - Operator
    https://www.predictiveindex.com/reference-profile/operator/

    Strongest Behaviors
    • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
    • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
    • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.

    Behavioral Summary

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Gerald has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

    Employment History

    ESL teacher

    Industry:

    Education

    Employment Period:

    March 2014 to November 2024 (127 Months)

    Duties and Responsibilities:

    As a certified ESL teacher with TEFL license, I was teaching English for my full-time job, I have taught basic English and Advance Business English for adult professionals and children. I also included IELTS/TOEFL for my repertoire which I was able to study and teach them on how to ace their examination. I must say that teaching is my passion. The work was very comfortable, I was teaching most Asian students like Japan, Korea, China, Brazil and European kids while at the comfort of my own home, I always make sure to give my best advice to the students, I also type the corrections on the chat box which is very convenient for both parties. I always get a very high score when it comes to teaching skills, and for being an online tutor since 2013, I enjoy teaching English because I give an enjoyable environment and topics to the students basically having a wonderful time with them, especially for Japanese students who are very polite, it is quite convenient to teach them. When it comes to teaching, I adjust myself depending on the level of the students, I can give advice on which part that they need to enhance, to review, to practice but at the same time I always make sure that it is a good experience for them, for younger students I can make it fun, for adults I make it formal and relatable/applicable to their work or everyday life. Teaching is my passion, I love the satisfaction that I can give to the students and their parents alike, with this not only that I am sharing my knowledge about the two subjects but I am learning as well throughout the lesson so that I can also share it again for the students. I want to emphasize that the students love my correcting skills it depends on the students. For children I use TPR, multiple choice for correction and starting the words. For adults I do not give the correction first, I always ask them for the correct sentence or expressions for example- Is it is or are? technique, I do not spoon feed the right sentence or answer to give challenge to them. That is just the oral correction. But for written, well I can multitask really well, I have an outline that I use. I give their good points. Points to review, vocabulary (By putting the word, the meaning of the word and example sentence) grammar ( First line is the error then second line is my advice) pronunciation ( I put the word and the phonics) and fluency also. With all those with my vocal correction the student feel that they are getting the most of their tuition fee.

    Amazon VA expert

    Industry:

    Consumer Products / FMCG

    Employment Period:

    June 2023 to May 2024 (11 Months)

    Duties and Responsibilities:

    Being a product researcher means to make sure to get a winning product that has a huge chance of gaining profit. As an AmazeNation student I was able to gain the trust of my previous client who was an Amazon seller. I had proficiency in using Amazon website. With the use of paid Helium 10 of the client, First I checked for the keycode, for example “Wooden Butterfly Display” then make sure if I searched for that keycode or the ASIN of the product it should at least have 90 percent of the Amazon search result, Second with the use of Helium 10's blackbox, I filter for review count, review rating and BSR(best seller rank) if they match the clients product criteria. Third to check the monthly revenue and price again they should match the client’s criteria. Fourth if I found a product I can then put the product’s information in our excel that shows all of the criteria needed which I mentioned above, also I needed to consider for the Patent/Trademake, HAZMAT, Eligibility to PPC, Breakable, Electronic, if not then it is high time for me to input the searched and filtered product, then I can proceed to present it to the client. was like a friend. Not only that I was an Account Manager in that business as well. My daily tasks were, Answering Buyer-Seller Messages, Answering Questions Asked in Listing, Commenting on Positive Reviews Commenting on Negative Reviews, Replying to Positive and Negative Customer Feedback, Confirming or Refunding Orders Manually Shipping Out Orders, Analyzing Amazon Ads Campaign. My weekly tasks were Analyzing Amazon Ads Campaign, Updating Inventory, Analyzing Listing Performance and Product Research. My Monthly Tasks- Keyword Research, Listing Optimization, Competitor Monitoring, Create New Images.

    Virtual Assistant Cold Caller for Real Estates

    Industry:

    Property / Real Estate

    Employment Period:

    July 2021 to December 2021 (5 Months)

    Duties and Responsibilities:

    With the use of the training that I got from V1, I was able to learn so many rebuttals to answer the curiosities of the potential sellers, I was able to learn the importance of the cold calling business in real estate, aside from that they have trained us to use google calendar, e-mail sorting, and Real Estate contract listing. I enjoyed being a cold caller even with a time tracker. I have learned some skills in being a cold caller such as. 1. Familiarize the script! They have provided me with rebuttals; I always made sure to provide reasonable answers regarding their question 2. One of my strategies is to think of them as my friend. - Yes, they are strangers but, if I talk to them, it was as if I was like a friend then we would feel comfortable. 3. Building rapport, Tonality, Empathy - Sounding too dead during a call is a no-no, I am delighted that my personality and the way of talking is very friendly.

    Technical Support for Verizon Communications

    Industry:

    Telecommunication

    Employment Period:

    January 2013 to October 2014 (21 Months)

    Duties and Responsibilities:

    I also experienced working in Verizon Online, I was assisting customers with internet connection issues, and computer issues, the Verizon customers were calling me and I helped them with their technical difficulties over the phone, it is difficult and challenging cause we cannot see their computer and physical set up, and I give them step by step procedure to fix their internet issues, with it I enhanced my patience, communication skills, customer service and satisfaction. Which I can surely apply to any job.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    COMPUTER SCIENCE

    Graduation Date:

    October 6, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Teaching, Office Administration, Computer Maintenance, Technical Support, Customer Handling, Customer Support, English Tutoring, Virtual Assistant Skills, Cold Calling,

    INTERMEDIATE ★★

      Customer ServiceProofreading

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16936530087
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Desktop(brandless) Laptop (Atlus) (12th Gen Intel(R) Core(TM) i3-1220P 1.50 GHz)
    • Processor: 12th Gen Intel(R) Core(TM) i3-1220P 1.50 GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.87/hr

    Stephen

    Candidate ID: 402098


    ADVANCED

      Typing...

    INTERMEDIATE

      Microsoft Applications, Microsoft Office...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Full Time: $USD 8.87 per hour or $USD 1537.88 per month

    Remote Staff Recruiter Comments

    • Stephen has over 25 years experience mostly within BPO, Sales industries.
    • He has handled roles for:
                 - Data Entry
                 - Customer Service
                 - Outbound Sales
                 - Appointment Setting
                 - Loans processing
                 - Chat Support
                 - Reservations Agent
    • He catered clients that are mostly based in the US and handled accounts for Financial, Telco & Hospitality industries
    • He is skilled with supporting both inbound & outbound calls, emails & chat. And is adept with using CRM tools.
    • He is also confident in handling different types of customers including irate ones and able to diffuse solutions immediately
    • Available to start immediately

    Employment History

    Customer Service Representative-Property Management

    Industry:

    Property / Real Estate

    Employment Period:

    August 2021 to April 2022 (8 Months)

    Duties and Responsibilities:

    Responsible for responding to caller inquires for available properties, inquiries from owners/tenants of managed properties, assist in generating maintenance services requests and others via ticketing system on both Buildium and Zendesk

    Chat Support Agent

    Industry:

    Others

    Employment Period:

    January 2009 to January 2010 (12 Months)

    Duties and Responsibilities:

    • To provide customer suporrt via chat platform and upsales

    Appointment Setter/Team Lead

    Industry:

    Others

    Employment Period:

    February 2010 to December 2010 (10 Months)

    Duties and Responsibilities:

    • As an agent, to invite propective clients to attend orientation for a potential job placement for a U.S. based company

    Change Agent/Appointment Setter

    Industry:

    Insurance

    Employment Period:

    January 2011 to December 2013 (35 Months)

    Duties and Responsibilities:

    • To invite and secure seating for potential prospects for the position of insurance for a U.S. based insurance company

    Customer Support Associate II

    Industry:

    Others

    Employment Period:

    February 2014 to April 2017 (38 Months)

    Duties and Responsibilities:

    • To address customer issues on the online selling platform format.
    • Resolve issues between seller-buyer transactions.
    • Recommend best format to use on website to ensure maximum exposure and guaranteed sale

    Customer Service Representative

    Industry:

    Telecommunication

    Employment Period:

    December 2016 to May 2017 (5 Months)

    Duties and Responsibilities:

    • To resolve customer issues with billing, channel line-ups, customer complaints, troubleshoot technical problems with channel feed and digital box issues

    Reservations Specialist

    Industry:

    Hotel / Hospitality

    Employment Period:

    January 2018 to November 2018 (10 Months)

    Duties and Responsibilities:

    • To offer and make available customer's choice of hotel, and provide best and affordable choices and ensure reservations are completed.

    Loan Process Associate

    Industry:

    Banking / Financial Services

    Employment Period:

    November 2018 to April 2021 (29 Months)

    Duties and Responsibilities:

    • To process back end credit checks for loan applicants in the U.S.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Programming

    Graduation Date:

    April 1, 1995

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Typing

    INTERMEDIATE ★★

      Microsoft ApplicationsMicrosoft Office

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: n/a (AMD A8-7600 RADEON R7, 10 COMPUTE CORES 4C+6G 3.10 GHz)
    • Processor: AMD A8-7600 RADEON R7, 10 COMPUTE CORES 4C+6G 3.10 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.85/hr

    Jamillah

    Candidate ID: 399422


    ADVANCED

      Customer Service, Customer Support, Appointment Setting, Outbound Appointment Setting...

    INTERMEDIATE

      ...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 5.80 per hour or $USD 502.32 per month

    Remote Staff Recruiter Comments

    • Jamillah is experienced in both customer service and appointment setting roles
    • She worked for a BPO company providing support to customers in the United States
    • Answered inquiries from customers regarding their mobile plan as well as assist in billing concerns
    • Processed payments, account changes and orders
    • She also worked as an email support agent answering inquiries from clients via email
    • She also has experience as an appointment setter, contacting potential clients interested to sell their property and schedule them for a meeting with the client
    • She is open for part-time positions and is available to start 2-weeks after getting hired

    Predictive Index Behavioral Profile - Operator

    Strongest Behaviors:

    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Methodical, steady, and even-paced; loses productivity when interrupted.
    Behavioral Summary:

    Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Jamillah Zaara has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If she is responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she’ll expect that the process be followed consistently.

    Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Jamillah Zaara will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


    Employment History

    VIRTUAL ASSISTANT

    Industry:

    Property / Real Estate

    Employment Period:

    March 2020 to November 2020 (8 Months)

    Duties and Responsibilities:

    • Manage client database.
    • Schedule appointments.
    • Respond to customer inquiries and requests
    • Tools Used:
      • FollowupBoss
      • RealGeeks
      • Zillow/Premiere Agent Inbox
      • Opcity Broker Portal Mobile App
      • Realtor.com
      • GNIAR MLS

    LEAD GENERATION MANAGER

    Industry:

    Property / Real Estate

    Employment Period:

    August 2019 to March 2021 (19 Months)

    Duties and Responsibilities:

    • Prospect and conduct lead generation activities for new listing appointments.
    • Manage all leads in contact database system, set and complete tasks in the system, and track all client communications
    • Tools used for work:
      • RESIMPLI
      • Smarter Contacts
      • Google Suite
      • Slack 

    COLD CALLER

    Industry:

    Property / Real Estate

    Employment Period:

    February 2019 to August 2019 (5 Months)

    Duties and Responsibilities:

    • Placing outbound phone calls to potential leads-
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Call potential customers by following calling list provided by supervisors.
    • Answer any questions that the potential customer asks to the best of ability
    • Tools used for Work:
      • Zencall
      • Podio

    EMAIL SUPPORT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2018 to February 2019 (12 Months)

    Duties and Responsibilities:

    • Answered all emails received by clients and resolved their queries and complaints about a daily basis ·
    • Read e-mails and sort them according to priority ·
    • Ensured that all the e-mail communication activities are performed in accordance with the company policies
    • Tools used for work:
      • Zendesk
      • Slack
      • Google Suite

    CUSTOMER SERVICE REPRENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2015 to January 2018 (36 Months)

    Duties and Responsibilities:

    • Assist and answers customer queries.
    • Assist customers with their billing concerns
    • Process Payments, Account Changes,
    • Service Plan Changes, Upgrades, and Downgrades
    • Assist customers in processing online orders, shipping and tracking of new and replacement devices
    • Provide basic troubleshooting steps.
    • Tools Used: CRM

    Education History

    Field of Study:

    Dentistry

    Major:

    Graduation Date:

    January 7, 2002

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Nursing

    Major:

    Graduation Date:

    April 9, 2009

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Appointment Setting, Outbound Appointment Setting, Cold Calling,

    INTERMEDIATE ★★


    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Gigabyte (Intel Core i5-9400)
    • Processor: Intel Core i5-9400
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.33/hr

    Florenz

    Candidate ID: 398532


    ADVANCED

      Customer Service, Outbound Sales, Inbound Sales, Sales...

    INTERMEDIATE

      Adobe Photoshop, Android OS, Appointment Setting, Audacity...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.33 per hour or $USD 1271.26 per month

    Remote Staff Recruiter Comments

    • Renz has been working since 2011 and has handled roles such as Computer Software and Hardware Technician, Technical Sales Representative, Technical Case Manager, and Sales Team Leader and Sales Professional VA within BPO industries. 
    • He honed his skills in Customer Service, Sales, Upsell and hard-selling process, technical concerns such as computers, mobile phones, and software applications, Inbound and Outbound calls.
    • He was promoted as Floorwalker and Team leader he handled 3 accounts with 5-10 agents. 
    • Well versed with the following software tools:
      • CRM
      • Dial pad 
      • Avaya
      • MS Applications
      • MS Word and Excel
      • Skype
      • Outlook 
      • Vicci Dialer
      • Google Docs
      •  Google  Sheets ( used for creating reports and entering data of successful sales)
    • He can start Immediately 
    • Renz is an Individualist
    • Strongest Behaviors

      Florenz Ceasar will most strongly express the following behaviors:

      • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
      • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
      • Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
      • A relatively private individual, it takes Florenz Ceasar some extra time to connect to and trust new people. Serious and reserved.
      • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
      • Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.
      • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
      • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
      • Works steadily at an even pace; most productive with fewer interruptions.
    • Summary

      Florenz Ceasar is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

      Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

      In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

      Dealing with people, Florenz Ceasar is frank and outspoken, communicating factually, at times bluntly, and with strong conviction. In general, interest in people is secondary to a concern for getting things done their own way and at their own pace. Patient and persevering, works at a steady, unhurried pace, at times developing new ideas which are presented in a self-assured and forthright manner.

      Being more conceptual than detail-oriented, Florenz Ceasar is fairly casual in working with details which are not vital to the job. Prefers to delegate such work to other people whenever possible. What is much more interesting is a new idea, or the big picture and an analytical, critical approach to solving problems and in getting results.


    Employment History

    Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2019 to November 2021 (29 Months)

    Duties and Responsibilities:

    • Worked as a Virtual Assistant. We worked on different clinics in the U.S.A.
    • Calling leads whose age are 65 and above with health insurances as qualified to have a consultation for their knee pain problem.
    • We also do Lead Generation, Data Entry, Data Mining, Custome Service, and Video and Photo Editing for business promotion.
    • Tools that we used are Skype and Dialpad for calling leads. NoCRM tool for lead information and data entry.
    • Google Docs and Google Sheets for reports, and Engage Spark for sending SMS and Roundcube for email proposals.

    Computer Instructor and Hardware Technician

    Industry:

    Computer / Information Technology (Hardware)

    Employment Period:

    May 2011 to April 2013 (23 Months)

    Duties and Responsibilities:

    • Computer Instructor and Hardware Technician
    • I was teaching computer subjects for elementary and highschool level.
    • Also, I was also responsible for the hardware and software maintainance of the school's computer laboratory. 

    Technical Support Representative / Sales Professional

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2013 to March 2015 (23 Months)

    Duties and Responsibilities:

    • We were so called "Universal Agents" because we handled technical support, billing, customer service, and sales.
    • I became part of the support team  on my second year with the company wherein we handled supervisor's call all the time.
    • It was a stepping stone for us to be supervisors of the campaign.
    • The company we support was Time Warner Cable.
    • We handled customers using Cable TV, Digital Landline Phone, and Internet Service
    • Part of our job is to make sure every call is a sales call. Making sure that customer will be interested on having additional services depending if its Cable TV, internet or Home Phone.
    • We used tools that came from Time Warner Cable. Tools for customer information, tools for checking outages, tools for making sales as it is connected to the dispatch team for them to know updates about our sales and technician schedule of service installation. 

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2016 to March 2017 (6 Months)

    Duties and Responsibilities:

    • We support customers having issues with their laptop and desktop computers.
    • It includes windows operating system installation and support for software application.
    • It was a complete hardcore technical assistance that we do so part of our responsibility is to make sure customer can follow the instructions being given to fix issues.
    • We also handled case management at the same time wherein in we make sure that we handle customer's concerns even the issues are all fix.
    • We call them to ask if the issue still occurs and of course fix the problem without them calling us again.
    • We use a software tool which was owned by DELL company wherein it handles all customer information and all the steps troubleshooting.  Information about DELL computer products can also be found on the DELL tool. 
    • We also use Dell's main website for updates on its hardware and software parts.

    Sales Team Leader

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2017 to December 2018 (18 Months)

    Duties and Responsibilities:

    • We do pure outbound calls to produce sales everyday.
    • We handled different private health insurances and Medicare.
    • Using customer insurances to create orders of different medical equipments depending on their needs.
    • After a year, I was promoted as a team leader where I handled 2 teams.
    • I coach them, listen to calls, and train them to be more effective when it comes to sales.
    • We used tools such us Vicci Dialer, Google Docs and Goodle Sheets for creating reports and entering data of successful sales.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    January 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Outbound Sales, Inbound Sales, Sales, Tele Sales, Inbound Upselling, Inbound Calls, Virtual Assistant Skills,

    INTERMEDIATE ★★

      Adobe Photoshop, Android OS, Appointment Setting, Audacity, Avaya Softphone, Avaya, Citrix, Computer Repair, CRM, Data Mining, Google Docs, Google Drive, Google MapsHardware TroubleshootingLead GenerationLead MiningPhoto Editing

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16810237886
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Huawei d15 (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.44/hr

    Paul

    Candidate ID: 377147


    ADVANCED

      Customer Experience, Customer Handling, Email Handling, Chat Support...

    INTERMEDIATE

      Virtual Assistant Skills, Data Entry...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.44 per hour or $USD 644.52 per month

    Remote Staff Recruiter Comments

    • Paul has been working since 2006 and has handled various roles such as Hotel Reservation supervisor, Customer Service Representative, Inbound Service Representative, Chat and Email Support, Senior Customer Service Executive, Virtual Assistant within Leisure Marketing Services, BPO, Financial, and Fitness industries.
    • He honed his skills in Customer service, customer management, Virtual Assistant, Data entry, Calendar management, Inbound/outbound calls, email, and chat management.
    • Has worked with US, AU and UK based company in the Philippines
    • Proficient in Software tools like: 
      • Asana
      • Ring Central
      • Zendesk
      • G-suite
      • Slack
      • MS Word
      • MS Excel
    • He can start after 1 week notice

     

    Employment History

    Hotel Reservation Supervisor

    Industry:

    Hotel / Hospitality

    Employment Period:

    December 2006 to November 2008 (23 Months)

    Duties and Responsibilities:

    • Overseeing hotel reservation operations and ensuring that each customer's hotel reservation is properly managed.
    • Managed a team of 15 people and assisted in increasing hotel membership sales by 25%.
    • Assuring that employees are working with ethics that are in line with the company's mission and vision.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2008 to February 2020 (134 Months)

    Duties and Responsibilities:

    • Handled customer inquiries via inbound calls and resolved issues quickly. Assuring that first-call resolution is always met
    • Interacted with nearly 100 customers during an average shift, exceeding volume targets by 20% while maintaining customer satisfaction.

    Inbound Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2011 to July 2012 (16 Months)

    Duties and Responsibilities:

    • Memorized the entire product and service line of the company, including prices and special discounts.
    • Provided client support on a wide range of company products, resolving issues at a 90% rate.
    • Awarded “Fastest Learner” award during the first month of intern training
    • Awarded with “Agent of the month” award for three consecutive months for maintaining the highest customer satisfaction rate.

    Chat and Email Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2016 to March 2017 (13 Months)

    Duties and Responsibilities:

    •  Help the company with providing exceptional customer service thru chat and email.
    • Manages up to 100 client contacts per day by using Zendesk as a CRM.
    • Handle a team of 5 people while ensuring that emails and chats are answered within the agreed-upon service level while maintaining the highest quality of work

    Senior Customer Service Executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2017 to August 2018 (15 Months)

    Duties and Responsibilities:

    • Handle 50+ calls daily, with duties including training customers on how to use the banking system for day-to-day business activities while ensuring the highest quality of service.
    • Received an average 87% customer satisfaction rating, 15% higher than the company average

    Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2020 to June 2021 (10 Months)

    Duties and Responsibilities:

    •  Improve customer experience by taking inbound and outbound calls.
    • Create procedures to improve the business processes, trained three people with the company's SOP to help improve daily business operations.

    Education History

    Field of Study:

    Education/Teaching/Training

    Major:

    Graduation Date:

    April 4, 2006

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Experience, Customer Handling, Email Handling, Chat Support,

    INTERMEDIATE ★★

      Virtual Assistant SkillsData Entry

    Work at Home Capabilities:

    • Internet Bandwidth: 15 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Huawei (AMD Ryzen 5 3500U)
    • Processor: AMD Ryzen 5 3500U
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.33/hr

    Roschelle

    Candidate ID: 370717


    ADVANCED

      Customer Service, Customer Support, Team Management, Operations Management...

    INTERMEDIATE

      Excel VBA...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.33 per hour or $USD 635.63 per month

    Full Time: $USD 7.33 per hour or $USD 1271.26 per month

    Remote Staff Recruiter Comments

    She is proficient in doing tasks such as
    • Telemarketing
    • Customer Service
    • Phone Support
    • Outbound Calls
    • Appointment Setting
    She is skilled in using tools such as
    • MS Word
    • MS Excel
    • CRM
    • Inhouse dialer tool
    Most successful projects/campaigns
    • She has been promoted as a Team Manager after of 5 months being a top Sales Agent
    She also have knowledge in doing:
    • Data Mining
    • Lead Qualifying
    • People Management
    • Team Management
    She possesses excellent communication skills and she is confident in presenting herself during the interview.

    Employment History

    Reservations Department Representative

    Industry:

    Hotel / Hospitality

    Employment Period:

    June 2020 to March 2021 (9 Months)

    Duties and Responsibilities:

    • Checks guest's reservation on a daily basis.
    • Responds to guests messages and inquiries.
    • Calls/text guests using Google voice.
    • Confirms guests booking and sending them Electronic Door Keypad lock codes.
    • Creates and updates Guidebooks using Hostfully.
    • Creates a task and communicates daily to housekeeping, maintenance and inspection every check out.
    • Checking bookable houses.
    • Accepting payments and deposits.
    • Order supplies for all of the properties as per the housekeeper's requests.
    • Process refunds to guests and file claims for damage.
    • Responds to guests reviews.
    • Make sure to keep Super host status and ratings by removing bad reviews.

    TELEMARKETER

    Industry:

    Law / Legal

    Employment Period:

    August 2017 to September 2017 (1 Months)

    Duties and Responsibilities:

    • Promote migration and visa services globally
    • Persist in sales even in the face of failure
    • Chase leads and follow up with phone calls
    • Schedule appointments and meetings as necessary
    • Answer queries from clients
    • Find ways to sell products in the face of a down market
    • Demonstrate superior time management skills and meet sales deadlines

    PHONE SUPPORT PROFESSIONAL

    Industry:

    Transportation / Logistics

    Employment Period:

    February 2018 to May 2020 (27 Months)

    Duties and Responsibilities:

    • Calling agents to see if parcels are at the location and marking them in the system accordingly.
    • Booking couriers to go and collect parcels.

    REAL ESTATE VA

    Industry:

    Property / Real Estate

    Employment Period:

    July 2017 to October 2018 (15 Months)

    Duties and Responsibilities:

    • Cold calling leads who might be interested in selling or buying new properties
    • Call leads who might need help to manage their rental properties
    • Sends free market updates via email
    • Input gathered data and notes into our database, CRM (MYDESKTOP) and Google spreadsheet
    • Sends email to my client for prospect sellers that need to have an appraisal
    • Sets up appointments for my client to visit the property
    • Conduct follow ups on leads

    TEAM MANAGER

    Industry:

    Law / Legal

    Employment Period:

    August 2015 to February 2017 (18 Months)

    Duties and Responsibilities:

    • Live calls monitoring
    • Led employee relations through effective communication, coaching, training and development.
    • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
    • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
    • Monitored incoming calls and provided feedback to associates to improve quality of service.
    • Evaluated employee performance on weekly basis and coached and trained team members, increasing quality of work and employee motivation.
    • Facilitated weekly meetings to communicate team performance goals and results.

    SALES PROFESSIONAL

    Industry:

    Telecommunication

    Employment Period:

    August 2010 to December 2013 (40 Months)

    Duties and Responsibilities:

    • Inbound calling for a US Telecom Company ( Sprint )
    • Upselling of products like phones ,plans , broad bands and accessories
    • Process orders
    • Take payments
    • Track orders
    • Handles billing inquiries and payments

    TELEMARKETER/ LEAD QUALIFIER/B2C

    Industry:

    Banking / Financial Services

    Employment Period:

    December 2013 to August 2015 (20 Months)

    Duties and Responsibilities:

    • B2C outbound calling
    • Verify customers application that was submitted online
    • Check if they qualify for a loan by checking their credit report
    • Transfer to lender

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    HOTEL AND RESTAURANT MANAGEMENT

    Graduation Date:

    June 1, 2000

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Team Management, Operations Management, Real Estate, Telemarketing,

    INTERMEDIATE ★★

      Excel VBA

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/9324089939
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo (i5 8th gen)
    • Processor: i5 8th gen
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.33/hr

    Krizel

    Candidate ID: 365347


    ADVANCED

      Email Lead Generation, Email Handling, Lead Generation, Virtual Assistant Skills...

    INTERMEDIATE

      Order Processing, Technical Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.33 per hour or $USD 635.63 per month

    Full Time: $USD 7.33 per hour or $USD 1271.26 per month

    Remote Staff Recruiter Comments

    • Kriz has a Bachelor's Degree in Information Technology
    • She has been working for almost 12 years in the BPO, E-Commerce, healthcare Industries where she supported the following tasks:
      • Phone Support
        • Inbound calls
        • Outbound calls
      • Email and Chat Support
      • Customer Service Representative
      • Technical Support
      • Pre-sales office
      • Quote Specialist
      • Senior Quality Specialist
    • She was a Sales Assistant on her recent job where she catered to B2B and B2C Companies where she was tasked to 
      • Generate Sales Reports 
      • Gather information of their client 
      • Analyze the performance of sales 
      • Scheduling discovery calls in behalf of her clients 
    • She has also exposure on doing sales quote for companies who manufacture cable wires
    • She has a background handling American Clients.
    • She has a background using ticketing tools
    • She is proficient in CRMS, Zoho, Netsuite, Dialer, Google Workspace, Zendesk and MS Office.
    • She has a good communications skills.
    • She can start ASAP, amendable working any shifts and open for any full-time or part-time positions.
    Predictive Index Profile - Persuader

    Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    Behavioral Summary

    Krizel is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people. Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


    Employment History

    Customer Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2010 to September 2016 (77 Months)

    Duties and Responsibilities:

    Sutherland Global Services May 2010-October 2016

    Quote Specialist

    Industry:

    Computer / Information Technology (Hardware)

    Employment Period:

    July 2017 to January 2018 (6 Months)

    Duties and Responsibilities:

    • Achieved service time and quality targets. • Actively listened to customers to fully understand requests and address concerns.

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2022 to January 2023 (3 Months)

    Duties and Responsibilities:

    Handled incoming and outbound calls.

    Sales Assistant

    Industry:

    Telecommunication

    Employment Period:

    December 2022 to July 2023 (7 Months)

    Duties and Responsibilities:

    Overseeing a range of responsibilities for the Sales Team, ensuring adherence to business policies. Tasks involve supervising work hours and on-call schedules, authorizing and coordinating time-off requests, managing sales and marketing data, assisting with paperwork for potential clients, conducting marketing analysis, and spearheading customer retention initiatives. Additionally, monitoring billing and collections, while also identifying potential bidding opportunities for the Contracts Manager.

    Customer Support Specialist

    Industry:

    Healthcare / Medical

    Employment Period:

    December 2016 to October 2022 (70 Months)

    Duties and Responsibilities:

    Established warm and friendly rapport whilst interacting with customers by phone and email.

    Sales Assistant

    Industry:

    Consulting (Business & Management)

    Employment Period:

    December 2022 to July 2023 (7 Months)

    Duties and Responsibilities:

    • Order processing and customer account management
    • Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
    • Tasks involved live chat operation, supervising work hours and on-call schedules
    • Authorizing order processing and coordinating time-off requests, managing sales and marketing
    • Refund and exchange data - assisting with paperwork for potential clients
    • Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
    • Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

    Education History


    Skills

    ADVANCED ★★★

      Email Lead Generation, Email Handling, Lead Generation, Virtual Assistant Skills, Customer Handling,

    INTERMEDIATE ★★

      Order ProcessingTechnical Support

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14921970537
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: MSI (11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz)
    • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.33/hr

    Krizel

    Candidate ID: 365347


    ADVANCED

      Email Lead Generation, Email Handling, Lead Generation, Virtual Assistant Skills...

    INTERMEDIATE

      Order Processing, Technical Support...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.33 per hour or $USD 635.63 per month

    Full Time: $USD 7.33 per hour or $USD 1271.26 per month

    Remote Staff Recruiter Comments

    • Kriz has a Bachelor's Degree in Information Technology
    • She has been working for almost 12 years in the BPO, E-Commerce, healthcare Industries where she supported the following tasks:
      • Phone Support
        • Inbound calls
        • Outbound calls
      • Email and Chat Support
      • Customer Service Representative
      • Technical Support
      • Pre-sales office
      • Quote Specialist
      • Senior Quality Specialist
    • She was a Sales Assistant on her recent job where she catered to B2B and B2C Companies where she was tasked to 
      • Generate Sales Reports 
      • Gather information of their client 
      • Analyze the performance of sales 
      • Scheduling discovery calls in behalf of her clients 
    • She has also exposure on doing sales quote for companies who manufacture cable wires
    • She has a background handling American Clients.
    • She has a background using ticketing tools
    • She is proficient in CRMS, Zoho, Netsuite, Dialer, Google Workspace, Zendesk and MS Office.
    • She has a good communications skills.
    • She can start ASAP, amendable working any shifts and open for any full-time or part-time positions.
    Predictive Index Profile - Persuader

    Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    Behavioral Summary

    Krizel is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people. Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.


    Employment History

    Sales Assistant

    Industry:

    Employment Period:

    December 2022 to July 2023 (7 Months)

    Duties and Responsibilities:

    • Order processing and customer account management
    • Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
    • Tasks involved live chat operation, supervising work hours and on-call schedules
    • Authorizing order processing and coordinating time-off requests, managing sales and marketing
    • Refund and exchange data - assisting with paperwork for potential clients
    • Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
    • Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

    Quality Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2010 to October 2016 (77 Months)

    Duties and Responsibilities:

    • Participate in quality assurance procedures.
    • Lead call calibrations and perform random-sample audits on calls.
    • Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols.
    • Design training sessionsforthe newemployees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.

    SENIOR SPECIALIST QUALITY

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2010 to October 2016 (77 Months)

    Duties and Responsibilities:

    NORTH AMERICAN TECHNICAL SUPPORT

    QUOTE SPECIALIST

    Industry:

    Manufacturing / Production

    Employment Period:

    August 2017 to February 2018 (6 Months)

    Duties and Responsibilities:

    • Achieved service time and quality targets.
    • Actively listened to customers to fully understand requests and address concerns.

    Customer Support Specialist

    Industry:

    Healthcare / Medical

    Employment Period:

    December 2016 to October 2022 (70 Months)

    Duties and Responsibilities:

    Established warm and friendly rapport whilst interacting with customers by phone and email.

    Education History

    Field of Study:

    Major:

    phone and email

    Graduation Date:

    October 1, 2022

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Email Lead Generation, Email Handling, Lead Generation, Virtual Assistant Skills, Customer Handling,

    INTERMEDIATE ★★

      Order ProcessingTechnical Support

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14921970537
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: MSI (11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz)
    • Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $14.00/hr

    Eileen

    Candidate ID: 364339


    ADVANCED

      Zendesk, Google Sheets, CRM, Salesforce CRM...

    INTERMEDIATE

      Customer Service, Email Support, Chat Support...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.13 per hour or $USD 617.86 per month

    Remote Staff Recruiter Comments

    She is an experienced Customer Service Representative and has acquired experiences in:
    • Team Management
    • People Management
    • Customer Service
    • Phone Support
    • Administrative Support
    She has handled accounts like:
    • US Telecommunications
    • US Bank/Credit
    • US Insurance
    • US Healthcare
    She is now working as a Team Leader handling 41 agents

    She possesses good communication skills

    She is employed and needs 2 weeks to render for her resignation

    Employment History

    Subject Matter Expert

    Industry:

    Telecommunication

    Employment Period:

    March 2012 to March 2014 (24 Months)

    Duties and Responsibilities:

    • Took over escalation calls
    • Discuss the breakdown of the bills and offer a different set of bundle to add to their services. 
    • Process payments by gathering details of their card. 

     

    Banking Officer

    Industry:

    Banking / Financial Services

    Employment Period:

    April 2014 to March 2015 (11 Months)

    Duties and Responsibilities:

    • Maintains customer records by updating account information.
    • Provide inbound customer support billing inquiries, policies/procedure, account activation, balance transfer.
    • Follow structural call handling procedures, scripts, transfer protocol and call-related processes that lead to customer satisfaction and call resolution.

    Healthcare Specialist

    Industry:

    Healthcare / Medical

    Employment Period:

    April 2016 to May 2017 (13 Months)

    Duties and Responsibilities:

    • Follow up on the claim of the nurses/doctors. 
    • Provided the charges, benefits, and eligibility associated with patients' insurance.
    • Ensure confidentiality of patient’s information/bank/details, contact numbers, and other personal information.

       

    Fraud Specialist

    Industry:

    Banking / Financial Services

    Employment Period:

    September 2016 to May 2017 (8 Months)

    Duties and Responsibilities:

    • Detect early signs of fraudulent activity
    • Review the credit history of the customer 
    • Thorough verification on the caller.  

    Team Leader

    Industry:

    Telecommunication

    Employment Period:

    December 2017 to August 2020 (32 Months)

    Duties and Responsibilities:

    • Make sure to have reached the quota on a daily basis
    • Send an intraday report to check productivity
    • Send end of day report.
    • Directly report to the client for any issues arise on the leads that were given
    • Send an update or insights of the merchant. 
    • Do time adjustment for 43 agents.
    • Distribute the leads to the team equally

    Education History

    Field of Study:

    Nursing

    Major:

    Nursing

    Graduation Date:

    March 23, 2012

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Zendesk, Google Sheets, CRM, Salesforce CRM, 3CXPhone, Customer Support,

    INTERMEDIATE ★★

      Customer ServiceEmail SupportChat Support

    Work at Home Capabilities:

    • Internet Bandwidth: 15 Mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/10006058596
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell (intel (R) Core (tm) i7-3740QM)
    • Processor: intel (R) Core (tm) i7-3740QM
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.90/hr

    Rose

    Candidate ID: 362661


    ADVANCED

      Administrative Skills, Administrative Support, Chat Support, Customer Handling...

    INTERMEDIATE

      Zoho CRM, YouTube, Asana, Back-office...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.85 per hour or $USD 680.07 per month

    Full Time: $USD 9.90 per hour or $USD 1715.63 per month

    Remote Staff Recruiter Comments

    • Rose has been doing lead generation and data mining since 2015
    • Worked for a US-based, and AU-based client doing lead generation for a company selling solar equipment, digital marketing firm, and medical staffing agency 
    • Researched contact information like personal email addresses and phone numbers of potential leads provided by the client
    • Made outbound calls to gather more information about the lead not found online
    • Has extensive hands-on experience with, HubSpot, LinkedIn, Apollo.io, Zoho, and Salesforce CRM
    • She also has experience with Hunter.io, email finder, excel
    • She is open for both part-time and full-time positions and is available to start immediately
    • 70 connects in a week, can setup 2-3 appointments per week (working part-time)
    • She has experience closing deals by herself. She is able to close 2-3 deals in one month
    Predictive Index Behavioral Profile-  Guardian
    https://www.predictiveindex.com/reference-profile/guardian/
     

    Strongest Behaviors

    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary
    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rose Marie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
    • Rose has been doing lead generation and data mining since 2015
    • Worked for a US-based, and AU-based client doing lead generation for a company selling solar equipment, digital marketing firm, and medical staffing agency 
    • Researched contact information like personal email addresses and phone numbers of potential leads provided by the client
    • Made outbound calls to gather more information about the lead not found online
    • Has extensive hands-on experience with, HubSpot, LinkedIn, Apollo.io, Zoho, and Salesforce CRM
    • She also has experience with Hunter.io, email finder, excel
    • She is open for both part-time and full-time positions and is available to start immediately
    • She consistently meets the quotas, 500 leads per week, 300 of which are warm to hot leads
    • She has experience closing deals by herself. She is able to close 2-3 deals in one month
    Predictive Index Behavioral Profile-  Guardian
    https://www.predictiveindex.com/reference-profile/guardian/
     

    Strongest Behaviors

    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary
    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rose Marie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

     

    Employment History

    Data Mining/Data Entry Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2016 to May 2017 (10 Months)

    Duties and Responsibilities:

    • Data Collection using Search Engines and other Social Media Platforms
    • Updating leads using ZOHO CRM and Google Spreadsheet
    • To scrape and get all details, info of Job posts under Gumtree using VPN
    • Update and Edit leads under Personal Platform Found Pinoy.

    Sales Chat Executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2014 to February 2015 (8 Months)

    Duties and Responsibilities:

    • Evaluating an account
    • Processing of payments using credit cards
    • Account Plan changes and subscription
    • Scheduling the dispatch team for Installation and repair
    • Checking for the serviceability of the area.

    Finance Specialist / Customer Support Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2010 to December 2010 (11 Months)

    Duties and Responsibilities:

    • Evaluating an account, processing of payments using credit cards and wired checking account.
    • Hard core support for technical problems of customer’s phones.
    • Answer all the concern questions and claims they have for the service we provide.
    • Give the customers the world class call support & handling.
    • Processing sales and orders.
    • Establish prices of goods, services or admission and tabulate bills.
    • Scheduling the dispatch team for Installation and to check the availability of the area.

    Finance Specialist / Hard core Support Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2008 to December 2008 (6 Months)

    Duties and Responsibilities:

    • Provides information to the public on services available.
    • Evaluating an account
    • Schedule customer’s payment plan.
    • Plan exchange and subscription
    • Deactivation and Activation of an account
    • Technical support for the service that we provide the customers.
    • Processing of payments using credit card.
    • Processing the customer’s return exchange, insurance, and repair.
    • Processing of sales and orders.
    • We build a friend or family like atmosphere with a customer to provide a world class service.

    Partnership Coordinator

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2016 to September 2016 (0 Months)

    Duties and Responsibilities:

    • Call Australian companies and ask the HR Manager's contact details.
    • Inviting the HR Managers for Leadership and Management events.
    • Data Collection using Search Engines and other Social Media Platforms
    • Updating all Leads using Salesforce

    Quality Assurance

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2015 to January 2015 (0 Months)

    Duties and Responsibilities:

    • Call Listening
    • Evaluating a call recording according to scoreboard provided

    Outbound Telemarketing Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2015 to March 2016 (5 Months)

    Duties and Responsibilities:

    • Contact businesses or private individuals by telephone in order to solicit sales for goods or services
    • Obtain customer information such as name, address, and payment method, and enter orders into the database.
    • Record names, addresses, purchases, and reactions of prospects contacted.
    • Adjust sales scripts to better target the needs and interests of specific individuals.
    • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
    • Maintain records of contacts, accounts, and orders.
    • Schedule appointments for sales representatives to meet with prospective or for customers to attend sales presentation

    Data Scraper/Researcher (Part Time)

    Industry:

    Repair and Maintenance Services

    Employment Period:

    January 2016 to March 2023 (86 Months)

    Duties and Responsibilities:

    • Maintain records of contacts
    • Research for possible Leads with current Solar Panel
    • Research for divisions that approve Solar Panel
    • Check every location and city for the availability of Solar Panel

    Marketing Lead Executive and Lead Researcher

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2015 to June 2015 (0 Months)

    Duties and Responsibilities:

    • Data Mining of Leads
    • Managing the lead generator
    • Managing CRM
    • Emailing targeted clients
    • Outbound Calling
    • Setting up an appointment

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    March 1, 2002

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Skills, Administrative Support, Chat Support, Customer Handling, Customer Experience, Customer interaction management, Billing, Customer Retention, Customer Service, Customer Support, Data Collection, Data Entry, Data Encoding, Data Processing, Order Entry, Order Management, Order Processing, Order tracking,

    INTERMEDIATE ★★

      Zoho CRM, YouTube, Asana, Back-office, Business Card Design, Call Handling, Call Management, Call QA, Cashiering, CRM, Customer Handling, Customer Experience, Dropbox, E-learning, Email Marketing, Google Calendar, Google Docs, Google Drive, Google Maps, Handicraft Design, Inbound Calls, Inbound Collections, Inbound Sales, Instant Messaging, Internet BrowsingInternet ApplicationsInternet ResearchiOS TroubleshootingPhone Support

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: DELL (Intel Core i7)
    • Processor: Intel Core i7
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.26/hr

    Sabina

    Candidate ID: 359156


    ADVANCED

      Chat Support, Customer Support, Customer Service...

    INTERMEDIATE

      Microsoft Office, Sales, Sales Promotion...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.26 per hour or $USD 715.62 per month

    Full Time: $USD 8.26 per hour or $USD 1431.23 per month

    Remote Staff Recruiter Comments

    • Sabina has 8 years of experience as a Virtual Assistant, specializing in Office and Trust Accounting, technical support, helpdesk live chat support, bookkeeping using MYOB, product listings, and website administration for US and Australian clients. She has worked with e-commerce platforms, managed procurement and inventory for online stores, and handled back-office administration tasks such as payables, receivables, and EOM reconciliation. Sabina has also provided support for legal software integration, monitored chat quality, and resolved product listing issues.
    • She is proficient in:
      • Customer service via email, chat and phone
      • Order processing (order taking and order entry)
      • Technical support
      • Inbound Sales
      • Data Entry
      • Payables and Receivables Management
      • Leap Legal Software
      • Google Merchant
      • Product Listings (Trademe, Magento)
      • Inventory and Procurement Management
      • Bookkeeping (AU)
      • MYOB
      • Quality Monitoring and Reporting
      • Technical Support and Documentation
      • Document Handling
      • Email Management
      • EOM Reconciliation 
    • She has worked for campaigns under:
      • Telecommunications
      • Accounting
      • Software
    • Tools she has worked with are:
      • Salesforce
      • Siebel
      • Xero
      • MYOB
      • Quickbooks
      • Zendesk CRM
      • Leap
      • Xero, MYOB
      • Trademe, Magento
    • Available to start immediately.

    • Predictive Index Behavioral Profile - Guardian
      Strongest Behaviors:
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    • Unhurried and deliberate, stable and will do things using the established process;

    • Behavioral Summary: 
      A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Janine Joie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, She will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in her actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures
    • Sabina has 8 years of experience as a Virtual Assistant, specializing in Office and Trust Accounting, technical support, helpdesk live chat support, bookkeeping using MYOB, product listings, and website administration for US and Australian clients. She has worked with e-commerce platforms, managed procurement and inventory for online stores, and handled back-office administration tasks such as payables, receivables, and EOM reconciliation. Sabina has also provided support for legal software integration, monitored chat quality, and resolved product listing issues.
    • She is proficient in:
      • Customer service via email, chat and phone
      • Order processing (order taking and order entry)
      • Technical support
      • Inbound Sales
      • Data Entry
      • Payables and Receivables Management
      • Leap Legal Software
      • Google Merchant
      • Product Listings (Trademe, Magento)
      • Inventory and Procurement Management
      • Bookkeeping (AU)
      • MYOB
      • Quality Monitoring and Reporting
      • Technical Support and Documentation
      • Document Handling
      • Email Management
      • EOM Reconciliation 
    • She has worked for campaigns under:
      • Telecommunications
      • Accounting
      • Software
    • Tools she has worked with are:
      • Salesforce
      • Siebel
      • Xero
      • MYOB
      • Quickbooks
      • Zendesk CRM
      • Leap
      • Xero, MYOB
      • Trademe, Magento
    • Available to start immediately.

    • Predictive Index Behavioral Profile - Guardian
      Strongest Behaviors:
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    • Unhurried and deliberate, stable and will do things using the established process;

    • Behavioral Summary: 
      A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Janine Joie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, She will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in her actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures

    Employment History

    Back Office Administrator

    Industry:

    Construction / Building / Engineering

    Employment Period:

    November 2021 to May 2022 (6 Months)

    Duties and Responsibilities:

    • Enter monthly expenses into MYOB, ensuring all expenses have OR or invoice attachments.
    • Enter and reconcile all credit card expenses monthly in MYOB.
    • Provide support to the counterpart Accountant in AU and liaise with other team members in the organization.
    • Communicate with the warehouse and sales personnel to resolve discrepancies in product price, quantity, description, and code.
    • Enter daily payables into MYOB and reconcile daily sales orders.
    • Manage purchase orders to suppliers.
    • Reconcile suppliers’ invoices in both WMS and MYOB.
    • Perform end-of-month (EOM) statement reconciliation in MYOB.
    • Submit EOM inventory reports to the General Manager.
    • Email suppliers when payments are made.
    • Send monthly statements to customers and track email receipts in case of disputes.
    • Perform basic bookkeeping tasks, such as invoicing, processing bills, and monitoring accounts receivable.

    ONLINE CHAT SUPPORT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2015 to June 2019 (45 Months)

    Duties and Responsibilities:

    ·  Provide Office/Trust accounting and bank reconciliation support within LEAP and V10 software.
    ·  Deliver technical and documentation support for merge and error issues.
    ·  Manage email queue using Salesforce and ensure timely responses.
    ·  Resolve issues by providing clear, step-by-step resolutions.
    ·  Support the integration of LEAP with various software, including RapidPay, ByLawyers Precedents, LawConnect, and InfoTrack.
    ·  Assist clients with entering Office/General Accounts or Trust Accounts entries.
    ·  Reconcile out-of-balance entries in Trust Accounting within LEAP.
    ·  Help clients identify and rectify issues with journals not syncing with MYOB or XERO.
    ·  Assist lawyers with document automation issues, such as merge fields not populating on settlement sheets, precedents, legal documents, invoices, statements, or any document templates.
    ·  Resolve errors or computation issues in legal precedents.
    ·  Monitor and report glitches and common issues encountered after software updates.
    ·  Send emails to provide resolutions and technical assistance.
    ·  Troubleshoot software-related issues.
    ·  Manage the daily queue, check for duplicate cases, and fix entries with missing information in the database.
    ·  Build and maintain positive relationships with customers.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2013 to March 2015 (26 Months)

    Duties and Responsibilities:

    • Make sure that the customer is satisfied with the customer service before disconnecting the call.
    • Make sure that all issues/concerns are resolve.
    • Case manage the customer, especially if it will lead to complaints/TIO.
    • Handle all customers' inquiry from billing, payment, sales, activations, technical issues, disputes, complaints, connections, disconnections, retention (saves).
    • Update customer details.
    • Handle customers' clarification, and objection on the services acquired.
    • Activate mobile and broadband (wireless, ADSL, cable) and PSTN (landline) services.
    • Provide new connection on mobile and broadband (wireless,ADSL, cable) and PSTN (landline).
    • Identify if broadband is serviceable on the area.
    • Create opportunity for customers. Submit Lead for an opportunity of new services, new connection, or re-contract of an existing service.
    • Make sure that all metrics are met.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2010 to September 2012 (28 Months)

    Duties and Responsibilities:

    • Answer all inquiries in a timely and appropriate manner.
    • Handle all inquiries of the Provider.
    • Make sure that provided information is all correct.
    • Process Claims of the Provider.
    • Identify if medical codes are covered or not under the medical policy.
    • Handle complaints from the Provider.
    • Provide Benefits and medical coverage to Providers (Doctors, Specialists)
    • Need to maintain and pass all the required metrics of the campaign

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2008 to April 2010 (19 Months)

    Duties and Responsibilities:

    • Do chat support to customers/texters.
    • Answer all inquiries in a timely manner.
    • The reply should be brief and concise.
    • Make sure that all guidelines are followed.
    • Provide the correct phone number of the establishment/company
    • Provide accurate directions of a certain place.

    CHAT QA SPECIALIST

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    November 2019 to April 2021 (16 Months)

    Duties and Responsibilities:

    • Utilize a quality monitoring data management system to compile and track the performance of all agents.
    • Monitor and evaluate 500 chat transcripts weekly.
    • Assist in designing chat monitoring formats and establishing quality standards.
    • Coordinate chat calibration sessions to support quality assurance.
    • Generate and provide reports for management review.
    • Conduct chat monitoring in accordance with company policies and procedures

    Website Administrator

    Industry:

    Retail / Merchandise

    Employment Period:

    August 2018 to October 2023 (62 Months)

    Duties and Responsibilities:

    • Ensure alignment of pricing, inventory, and shipping details between the Trademe platform and the website.
    • List new products on both the website and Trademe.
    • Update and manage product information, images, inventory, and pricing across all platforms.
    • Conduct quarterly price reviews for all listed items.
    • Handle dropshipping orders from suppliers to customers.
    • Follow up on customer payments.
    • Reconcile suppliers' end-of-month statements.
    • Respond to customer queries and questions.
    • Process disputes regarding pricing discrepancies with suppliers.
    • Record and report sales orders and purchase orders on a monthly basis.
    • Manage emails efficiently.

    Virtual Assistant

    Industry:

    Retail / Merchandise

    Employment Period:

    November 2022 to April 2024 (17 Months)

    Duties and Responsibilities:

    • Add new products to the website or platform.
    • Resolve and troubleshoot any product listing issues and discrepancies.
    • Write and optimize product descriptions in line with SEO best practices.
    • Handle product returns, claims, disputes, and refunds.
    • Process claims with various couriers, including Royal Mail, Parcel Monkey, Parcel Force, and Evri.
    • Respond to customer queries and questions promptly.
    • Manage purchase orders to suppliers.
    • Monitor incoming and outgoing deliveries.
    • Manage and update product information, images, inventories, and pricing.

    Legal Software Client Care Specialist

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    June 2024 to January 2025 (6 Months)

    Duties and Responsibilities:

    > Deliver excellent customer service by resolving LEAP product queries accurately and promptly via Live Chat > Address general client software and hardware inquiries through Live Chat > Troubleshoot, diagnose, and resolve application-related issues > Record detailed notes in the CRM using the standard template, including information for calls requiring escalation > Continuously update LEAP software knowledge in line with the capability matrix

    Medical VA - Acounting

    Industry:

    Environment / Health / Safety

    Employment Period:

    December 2024 to July 2025 (6 Months)

    Duties and Responsibilities:

    Reconcile incoming and outgoing payments against invoices and remittance advices to ensure accurate financial records. Match payments received with entries in the patient management system to maintain up-to-date account status. Reconcile ACC payments to verify accuracy and completeness of claims and receipts. Support the invoicing process for business clients, ensuring timely and accurate billing. Assist in compiling detailed reports for budgeting and funding assessments, contributing to informed financial planning.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    COMPUTER SCIENCE

    Graduation Date:

    March 1, 1999

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Chat SupportCustomer SupportCustomer Service

    INTERMEDIATE ★★

      Microsoft OfficeSalesSales Promotion

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/16326639926
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Dell Optiplex 3070 (Intel(R) Core(TM) i5-9500 CPU @ 3.00GHz)
    • Processor: Intel(R) Core(TM) i5-9500 CPU @ 3.00GHz
    • Operating System: Windows 11

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Hire Remote Customer Support Representatives

    More Aussie businesses are choosing to hire customer support representatives remotely to keep customers happy, save on costs, and grow faster and more sustainably.

    Let’s dive into how it’s becoming increasingly more popular- what it can do for your business.

    Why More Australian Businesses Are Turning to Remote Support

    As customer expectations grow and budgets tighten, many companies are rethinking their approach to delivering customer support.

    Remote teams offer a smarter, more flexible way to stay competitive – while freeing up your internal staff to focus on activities that really move the needle and grow the bottom line.

    Rising Customer Service Expectations in a 24/7 World

    Rising Customer Service Expectations in a 24/7 World

    Customers now expect quick, round-the-clock help. 24/7 customer support outsourcing makes it easier to meet these demands through remote teams—without burning out your local staff.

    Cost Pressures and the Need for Scalable Teams

    Cost Pressures and the Need for Scalable Teams

    Building and managing an in-house team can be costly. Remote support gives businesses the flexibility to scale as needed—while keeping expenses under control.

    Offshore, Local-Level Service

    Offshore, Local-Level Service

    Offshore teams today are highly skilled and trained to deliver support that feels just like it’s coming from a local Aussie team. It’s a cost-effective way to maintain high-quality customer care.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    What Roles Can Remote Customer Support Staff Fill?

    When you hire customer support representatives, it’s important to know that remote service isn’t one-size-fits-all.

    Depending on your business needs, you can build a team with a mix of support roles, each focused on keeping your customers happy and engaged.

    General Customer Service Representatives

    These reps handle common customer inquiries, process orders, provide updates, and help resolve basic issues across phone, email, or chat.

    Email and Chat Support Specialists

    Perfect for businesses that need fast, written responses.

    These specialists manage multiple conversations at once, ensuring quick and clear communication without the need for voice calls.

    Technical Support (Tier 1 & 2)

    Technical support representatives at Tier 1 handle basic tech issues like password resets, login problems, or setup assistance.

    Tier 2 reps take on more complex issues and often work closely with your product or engineering teams to find solutions.

    Multilingual and Industry-Specific CSRs (E-commerce, SaaS, Telco)

    Some customers prefer or need help in their own language.

    A multilingual CSR can bridge that gap, making support more personal and effective.

    Others may require reps who understand industry-specific tools and workflows—especially in e-commerce, SaaS, and telco. These specialists provide tailored service that fits your customers’ unique needs.

    Essential Skills to Look for When Hiring Remote CSRs

    With virtual customer service staffing, it’s important to find skilled remote customer service representatives who can deliver great support from anywhere.

    The best dedicated customer service professionals bring more than just experience—they communicate clearly, stay organized, and work well independently.

    Essential Skills to Look for When Hiring Remote CSRs

    With virtual customer service staffing, it’s important to find skilled remote customer service representatives who can deliver great support from anywhere.

    The best dedicated customer service professionals bring more than just experience—they communicate clearly, stay organized, and work well independently.

    Communication and Active Listening

    They should speak and write clearly, and know how to listen and understand what the customer really needs.

    Problem-Solving and Empathy Under Pressure

    When customers are upset, good CSRs stay calm, show care, and quickly find solutions.

    Familiarity with CRM and Ticketing Platforms (e.g., Zendesk, Freshdesk)

    They should know how to use support tools like Zendesk or Freshdesk to handle customer tickets and messages.

    Time Management and Reliability

    Remote CSRs must manage their time well, follow schedules, and be someone you can count on to show up and do the job right.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Tools That Help Remote Support Teams Thrive

    Remote support teams need the right tools to stay connected, organised, and deliver great service every day:

    Helpdesk Platforms and CRM Systems

    Tools like Zendesk, Freshdesk, or HubSpot help teams manage tickets, track conversations, and access customer history—all in one place.

    Collaboration Tools (Slack, Zoom, MS Teams)

    Remote teams need to stay in sync.

    Chat and video platforms like Slack, Zoom, and Microsoft Teams make it easy to share updates, solve issues quickly, and stay connected.

    Monitoring, QA, and Reporting Dashboards

    Tools for tracking performance, reviewing call/chat quality, and generating reports help managers support their teams, spot issues early, and keep service levels high.

    How Remote Staff Can Help You Build a Stellar Support Team

    Looking to hire customer support representatives without the hassle and guesswork? Remote Staff makes customer service recruitment simple, fast, and cost-effective:

    Support Tailored for Australian Businesses and Time Zones

    Support Tailored for Australian Businesses and Time Zones

    Whether you need full-time or part-time staff, Remote Staff connects you with reps who understand Australian customers and align with your business hours.

    With Remote Staff, you can hire a customer service team that fits your schedule and is easily scalable during seasonal peaks for optimal business growth.

    Access to Pre-Vetted Talent Without Recruitment Fees

    Access to Pre-Vetted Talent Without Recruitment Fees

    Skip the long hiring process. Remote Staff connects you with skilled, pre-screened customer support reps with no recruitment fees and no wasted time.

    Fully Managed Support from Hiring to HR

    Fully Managed Support from Hiring to HR

    Remote Staff takes care of essential admin tasks like payroll, timesheets, and resolving disputes. So you can focus on growing your business with a stellar customer support team while we support them behind the scenes.

    How to Onboard and Manage Remote CSRs Effectively

    A strong start and steady support help remote customer service teams succeed.

    Whether you outsource customer support agents, hire offshore call center representatives, or offer inbound call support services, these steps will set them up for success:

    Training Processes That Ensure Quality and Consistency

    Provide clear onboarding guides, product knowledge, and real examples of customer interactions.

    Regular check-ins and refresher training help maintain high performance standards over time as well.

    With Remote Staff, you can also request structured onboarding support to make things even easier.

    Establishing KPIs, SLAs, and Reporting Loops

    Set clear expectations around response times, resolution rates, and customer satisfaction.

    Remote Staff helps set up KPI structures during onboarding and provides its own time-tracking software to monitor attendance, productivity, and results.

    This makes it easier to keep your remote team on track from day one.

    Building Team Culture Remotely

    Culture still matters -even in (or especially within) a distributed team.

    Use regular video calls, chat channels, shout-outs, and feedback sessions to build connection, trust, and motivation.

    Remote Staff supports this further by handling HR and engagement activities that help your team feel included and valued.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Frequently Asked Questions (FAQs)

    Here are some quick answers to common concerns about remote customer support, customer service outsourcing, and working with customer support specialists:

    Can remote CSRs work across different time zones?

    Yes! Remote customer service representatives can work across time zones, including nights and weekends.

    Even seasonal customer support agents can help keep your business responsive 24/7, provided that their schedules are strategic.

    How secure is customer data with offshore support staff?

    Reputable providers like Remote Staff follow strict data protection protocols.

    Team members can also sign NDAs (non-disclosure agreements), and you can set access limits and security rules to match your company’s needs.

    What if I only need part-time coverage?

    That’s no problem. Remote support teams can be scaled to fit your needs, whether you need full-time, part-time, or just peak-season support.

    Are Australian compliance and privacy standards upheld?

    Yes. With the right setup, offshore teams can meet Australian standards, including the Privacy Act.

    Remote Staff ensures your team is trained to stay compliant.

    Customer Support That Scales With You

    More Aussie businesses are choosing to hire customer support representatives remotely to keep customers happy, save on costs, and grow faster and more sustainably.

    Remote teams let you deliver world-class service, tap into a global talent pool that fits your local needs, and build a loyal customer base with consistent, professional support.

    Ready to get started?

    Browse customer support profiles above or request a callback to find the right fit for your business.

    Customer Support That Scales With You

    More Aussie businesses are choosing to hire customer support representatives remotely to keep customers happy, save on costs, and grow faster and more sustainably.

    Remote teams let you deliver world-class service, tap into a global talent pool that fits your local needs, and build a loyal customer base with consistent, professional support.

    Ready to get started?

    Browse customer support profiles above or request a callback to find the right fit for your business.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?