The Ultimate Guide to Virtual Executive Assistants in 2025

• Coordinating with clients
• Take care of time-consuming tasks and work as Assistant to the Loan Originator.
• Remotely ensure that business is in great shape.
• Leverage time by email management and related tasks.
• Hitting the deadlines of any assigned tasks.
• Responsible for requesting and managing payoff,  projects, and related documents needed by loan officers.
• Communicates clearly with financial institutions
• Manage CRM (Zoho) and email correspondence to the clients.
• Manage client's email business and personal
• Manage client's social media account

• Provide all deliverables and metrics on a daily, weekly, and monthly basis
• Billing support, customer service support and escalations
• Maintain accurate records across all metrics.
• Manages multiple concurrencies (10-15windows, or more) effectively.
• Handle email correspondence via KANA and Kustomer.
• Inbound and Outbound calls to clients.

Tools used:

• Oracle and Livehelp (quite similar to Zendesk) - platforms to assist customers via chat (SMS, FB and Twitter)

• Communicate clearly and provide timely resolutions.
• Responsible to deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet and handles a group of agents in a given team

• Responsible for support tasks and assistance in various HR functions including but not limited to recruitment and hiring, compensation and benefits, payroll and timekeeping, training and organizational development, and personnel monitoring.
• Responsible for handling papers of requirements and documents of all employees.

• Responsible for documentation of handled cases by the firm.
• Tasked to retrieve and searched data necessary for cases being handled.
• Responsible for handling papers of multi-level marketers.

• Appointment setting
• Cold-calling

• Responsible for the processing, assessment and issuing of Letter of Offer and eCoEs within agreed turnaround timelines in line with ALG Admissions procedures and standards.
• Responsible for liaising with Academic on RPL/CT application, communicate outcome to students in a timely manner and take appropriate action as per ALG Admissions procedures and standards.
• Providing prompt and accurate response to queries from education agents and students via available channels and not limited to telephone and emails.
• Taking appropriate actions to follow-up and ensure students fulfill required conditions before commencement of their course.
• Maintain accurate and detailed student records on RTOM, PRISMS and other databases in accordance with Admissions processes.
• Ensure uploading of relevant and legible supporting documentation and evidence into RTOM
• Actively contribute to the identification of continuous improvement opportunities for the ALG Admissions processes through liaising with relevant stakeholders.
• Manage key administrative processes throughout the student lifecycle
• Understand policies and apply to relevant student cases
• Work with internal stakeholders to support finalising the administrative processes

• Managed email correspondence and provide customer support through chat services, ensuring prompt and professional responses.
• Booking management and CRM updates: Updated and logged all bookings, sheets, and customer relationship management (CRM) system, ensuring accurate and up-to-date information.
• Calendar Management: Responsible for maintaining and updating the calendar with all bookings, ensuring efficient scheduling and coordination.
• Expense tracking: Maintained an organized and detailed expense log, ensuring accurate record-keeping and facilitating financial analysis.
• Payroll processing: Managed the payroll process, ensuring accurate and timely payment to employees.
• Partner invoice follow-up: Coordinated with partners to follow up on outstanding invoices, ensuring timely payments and fostering positive business relationships.
• Listing creation and management: Created and managed listings on Handies, Map, and the company website, optimizing visibility and attracting potential customer
• Payroll (money transfers and deposits)

• Subject Matter Expert || September 2020 – July 2021 
  • Provide billing and customer service and step-by-step technical solutions formobile troubleshooting.
• Customer Service Representative || March 10, 2020 – September 2020
  • Provide billing and customer service and step-by-step technical solutions for mobile troubleshooting.

• Provide billing and customer service along with support but is not limited to:
  • entertainment services and products (right size service to save the customer from canceling account),
  • hardware systems/accessories processing,
  • step-by-step technical solutions for mobile & cable troubleshooting.

• Provide step-by-step technical solutions to ensure proper disposition of their concerns; this support can be but are not limited to:
  • entertainment services and products,
  • hardware systems/accessories, 
  • customer service inquiries regarding technical support, billing and customer service. 

• Assisted customers and coordinate with fulfilling guest registration to hotelservices, ground transportation, restaurant, or entertainment reservations. 

• Provide technical support using dial-up and broadband networks. 

• Recognize and embrace the opportunity of resolving issues for billing and service rates inquiry, phone activation, phone swap, presentation of available products out in the market, and current discount offers.

• Outbound cold calling
• Consummate aspirants should have proven Global Distribution System (GDS) experience, excellent customer service skills and confirmed successful Sales record.
• highly trained and experienced cruise/travel consultants who intimately understand the needs and desires of both novice and experienced cruisers and vacationers.
• Hit the Target quota

• Team recruitment and supervision. Should be able to effectively recruit, coach and supervise their own team of sales coordinators and ensure productivity
• Place outbound calls, particularly to companies in English-speaking countries such as Australia and the US to set appointments for online presentations or calls
• Proper encoding/updating of lead details into CRM database, including notes of telephone calls
• Lead Research 

• We are here to listen, provide solutions to your problems and pains and to help you achieve your aspirations.
• we scale up and scale down seamlessly.
• We integrate local and remote teams and rapidly deploy solutions.
• Solutions that reduce time to market, eliminate costs, drive productivity and provide environments for experimenting with machine learning and AI

• Handled infomercial accounts and sales acct
• LOB : Inbound and Outbound B2C
• Quality Analyst / Verifier
• Good Training ground ( Sales)
• Certified Customer Sales Representative ( Training , Sales Award Completion and Certification)

• Outbound B2C ( Cold Calling )
• Selling healthy meals around Australia
• Building Rapport to the customer
• Asking credit card details and gaining trust to the customer.
• Putting accurate information to the database
• Making sure to follow the proper call guidelines.

• Minimovers Acct.
• Inbound Residential
• Provide good customer service and accurate information to the customer.
• Tracking and Booking services
• Upsell additional products (Boxes and tapes)

• Qualify leads from marketing campaigns as sales opportunities
• Contact potential clients through cold calls and emails
• Present our company to potential clients
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market (weekly/monthly/quarterly) sales results

• Outbound Calls around Australia
• Offering energy plans to deliver the lowest price renewable power solution for businesses, and supporting them transition to 100% renewable power

• Research potential industry and generate leads according to our selection criteria.
• Conduct thorough research on identified leads to determine their suitability.
• Initiate contact with potential leads through outbound calls, emails, social media messages, and other communication channels.
• Attempt to contact prospective clients who you have been unable to contact.
• Maintain accurate records of all communications.
• Analyze and report on lead generation metrics to track progress and identify areas for improvement.
• Stay up-to-date with industry trends and best practices for lead generation.
• Overall become the responsible person for generating new business opportunities by setting up appointments with potential clients.

• Lead Generation – contacting email lists of Managers from different Aged Care companies using email templates
• Prospecting and Qualification – look for prospect clients that would be needing the HR recruitment service within Perth
• Sales Presentations – meet with prospect clients via video conferencing and provide proposals for the service.
• Close deals and establish strong business relationships with clients.
• Market Research: Stay informed about industry trends, competitor activities, and market developments to identify opportunities for growth and innovation.

• Providing Administrative Assistance
• Create Email Campaign
• Create Design for Social Media
• Social Media Management
• Researching
• Writing Product Description

• Providing administrative assistance
• Create designs for Website
• Designs client's website
• Build and create the social media sites of the client

• Providing administrative assistance
• Book a flight
• Manage and update client's calendar
• Call client's investors
• Researching

• Providing administrative assistance
• Create designs for Website
• Designs client's website
• Build and create the social media sites of the client

• Instagram engagement
• Schedule Posting
• Managed 6 Instagram Accounts

• Monitor Shopify's Dashboard
• In-charge of the Amazon A+ content page
• Monitor and entertain inquiries in Tidio live chat
• Make daily posting through Hootsuite
• Plan for Social Media calendar
• Design, post, and schedule image or product through Hootsuite
• Helps in encoding on google sheets such dimensions of the products
• Do daily inventory
• Upload images in Shopify

• Account Manager contracts
• Inventory Management
• Pricing
• Product Management
• Event Promotion
• Order Processing and Management
• Makes Weekly/Monthly Sales Report
• Sales and Reporting Analytics

• Creates weekly articles for the business.
• Creates weekly content for Social Media
• Creates weekly email content
• Creates and schedule weekly advertising post for Social Media

• Writes content on a product posted on Facebook.
• Creates schedule posting and updates Facebook page.
• Uploads pictures of the product.
• Identify 50 grocery items that are in demand.
• Research for common grocery items that consumers usually buy or purchase.

• Created design for Social Media posting.
• Created weekly content for Social Media posts
• Scheduled the posts to social media accounts
• Managed Social Media accounts

• Answered phone calls/email
• Filed and updated records.
• Typing/encoding
• Customer service
• Doing minutes of the meeting

• Set-up the online store in any or combination of popular platforms such as Shopify, Amazon or Etsy. 
• Design and regular management of the website by updating information and uploading product images and writing best practice copy which is SEO optimized. 
• Create content such as articles, digital ads and posts for Facebook and Instagram that  will engage its audience and generate leads to convert to sales. 
• Create Google sponsored advertisements 
• Monitor and research on related trends of the industry and guide the client. Subscriptions to platforms to be approved and c/o client. 
• Maintain an organized digital file of graphic elements, photos content, leads and reports. 
• Customer service and inventory management of stock and sales
• Management of suppliers CSV files of drop-shipping stock availability 

• Worked closely with the Marketing Manager to develop social media strategies across Instagram, Facebook and TikTok to follow
• Used the analytical tool Sprout Social to monitor and measure performance of social posts and to construct ideas on how to optimize
• Worked collaboratively with the Marketing Manager to create copy and to deliver marketing & social objectives
• Delivered the implementation of a weekly & monthly content calendar in line with overall marketing and brand objectives/schedules
• Oversaw all aspects of community management & social media interaction between customers and our brands, to ensure a positive customer experience.
• Reported back to Kbox on social trends and performance, providing insightful information to further improve results.
• Monitored competitors and influencers to integrate relevant external influence at the right time to engage our audience.
• Simultaneously accountable for multiple Social Accounts

• Converting PDF text journals to the blog post in social media campaigns.
• Formulating captions, and visual content for each social media accounts (Facebook, LinkedIn, Twitter & Instagram)
• Building a social media presence by maintaining a solid online presence.
• Creating graphics for social media posts Plan social media posts and improve SEO rankings

Manage the website Wordpress management EDM Campaigns align with SEO Video Editor Manage the social media sites Create social content and post align with SEO Create graphics

- Develop, implement, and monitor marketing campaigns across various channels. - Created and managed content for social media, email marketing, and other platforms. - Analyze campaign performance and adjust strategies to maximize ROI. - Collaborate with the design team to produce promotional materials and advertisements. - Plan and execute events, trade shows, or webinars to promote products/services. - Maintain the company’s online presence, including SEO optimization and website updates. - Monitor and manage the compliance inbox, addressing inquiries, and escalating issues as needed. - Maintain accurate records of compliance-related communications and actions. - Ensure company systems meet regulatory and operational standards, updating policies and procedures as necessary.

Create and manage social media profiles for the brand. Develop social media strategies to increase brand awareness and engagement. Plan and schedule regular posts and updates. Monitor and respond to audience comments and messages. Develop content strategies to attract and retain a target audience audience. Analyze email campaign performance and optimize for better results. Stay updated on industry trends and competitor activities. Conduct market research to understand the target audience. Use insights to refine digital marketing strategies. Build and segment email lists for targeted communication. Optimize content for search engines (SEO) to improve online visibility. Design and execute email marketing campaigns.

• Answer emails and other inquiries from customers and lawyers.
• Manage the schedules of the lawyers.
• Help in doing some research about the case.
• Keep and organize court files and other documents if necessary.

• Doing Deal Contracts and make Clients signed via PANDADOC
• Manage CRM Pipedrive / database
• Monitor KIXIE call recordings of CSR
• Communicate discrepancies within the team or to the Team Lead.
• Generate, process and store reports that include confidential information.
• Organize records and data to ensure it is stored and positioned in instinctive file / folder locations.
• Follow Company SOP
• Monitor Leads in ASANA
• Give support to CSR via Slack and Wire

• Using Mojo and Calendly.
• Cold call potential clients
• Provide information to potential clients
• Schedule appointments.
• Does follow-up calls to leads.
• EOD of a detailed log of calls, including those which were not answered via skype or email.

• Cold call potential clients
• Handle Objection
• Follow call flow
• Provide information to potential clients
• Schedule appointments.
• Does follow-up calls to leads.

• Responding to emails and phone calls.
• Scheduling meetings.
• Creating reports
• Research
• Creating PowerPoints
• Used CRM
• Other Adhoc and Admin Tasks

• Owned full client onboarding pipeline — managed training platform access, scheduled expert sessions, and ensured zero missed client touchpoints across the program lifecycle • Enforced document security protocols: watermarked confidential files and rotated passwords bi-weekly, maintaining 100% compliance with zero breaches • Streamlined hiring coordination — managed applicant tracking and accelerated department endorsements, reducing bottlenecks in the recruitment cycle

• Provides excellent Administrative Assistant / Loans Processing Assistant/ Escrow Assistant, ensure validity of borrower's information.
• Process verification of employment
• Request evidence of insurance and updating of master insurance
• Doing outbound calls to borrower's company for validation of information
• Requesting verification of account through borrower's bank • filing of documents and sending it for verification
• Doing outbound calls for follow up with the documents
• Merging of documents into 1 file
• Request titles, payoffs, and escrow conditions

• Process rental collections on the property
• Doing outbound calls to tenants for rental payment updates
• Process lease renewals and expiration
• Making calls and set up accounts for the rental properties with the utility companies
• Process work orders for unit repairs
• Answer phone calls for all other concerns

• Teaching Japanese students the English language

• Managed emails in a timely manner
• Processed orders accurately and skyrocketed their sales
• Outbound calls to dormant clients to do business with the company again

• Verify customers daily bank transactions.
• Provided assistance in filing fraud claims on their account.
• Handled 50-60 calls a day gave customer excellent resolution
• A constant top 10 CSAT achiever

• Call out leads from CRM
• Set appointment for Real Estate Agents
• Answer emails and text messages inquiry and concerns

• Worked as an Admin Assistant for a brokerage company
• Interacts with social media platform like Facebook and Instagram, answering comments and messages
• Create email templates for emails and text messages for agents
• Creates promotional emails
• Creates designs for agents celebrations like birthdays, anniversaries and home anniversaries using basic Canva
• Onboarding new agents
• Data encoding
• Call out leads and agents for appointments and seminars
• Receiving phone calls
• Record agents data and sales

• Worked as an Admin Assistant / Sales for a Credit repair company
• Incharge of social media functions like posting promotional campaigns and inteactions
• Create promotional emails and text messages to clients and leads
• Data encoding
• Answer phone calls
• Interview applicants for office position
• Answer phone queries about due dates/ services status and updates

• Process insurance application for nursing facility patients to cover their stay in the facility.

• Managing his WordPress Websites (Uploading articles, Creating Images)
• Creating Social Media Images (Quotes, posters)
• Managing Email campaigns (Convertkit, Mailchimp)
• Manage Pinterest Accounts (Tailwind)
• Manage Linkedin Profile Account
• Build engagement and Trust via Social media platforms
• Improve Customer Relations (through Customer support, Refunds etc)
• Build click funnel sites for their membership programs,
• Manage youtube accounts (edit videos, create thumbnails, Inserting Captions, write descriptions).
• Create Lead Magnets (recipes, meal plans, etc)
• Gather data for Efficient Business Strategy and Decision Making

• Collecting and preparing all necessary documentation
• Preparing and maintaining all paperwork for existing and new applications
• Complete contracts and ensure clients are kept informed of the rules and requirements.
• Work with clients to establish their needs and recommend the best application
• Follow-up with clients to verify important information.
• Setup client files
• Online research of applicant credit status and current financial position.
• Customer Relationship Management Data Entry
• Add client data to the software or apply online data entry & upload of supporting documents.
• Prepare forms, documents, templates, etc. for client meetings
• Completion of Client Details through client follow-up if incomplete or summarize client details.
• Update the Client with further information/documentation required (if applicable).
• Prepare portfolio reports, inquiry forms and research, and product comparison reports. This requires emails, phoning, and getting specific client portfolio information
• Prepare insurance premium estimates and quotes using specific software.
• Prepare, submit and follow-up application forms.
• Creating workflow / process maps and ensuring Intranet is updated

• Data entry
• E-mail and calendar management
• Drafting email and handling business communications
• Online research and data collection using spreadsheets
• Doing inventories and making purchase orders using the Fishbowl client
• Business card cataloguing
• Appointment setting
• Provide statements/invoices
• Process purchase vouchers for suppliers
• Other administrative tasks and projects

• Data entry and e-mail management
• Drafting emails and handling business communications
• Online research and data collection using spreadsheets
• Doing inventories and making purchase orders using the Dear client
• Sales using Amazon Central
• Provide statements/invoices
• Process purchase vouchers for suppliers
• Other administrative tasks and projects

• Receive incoming phone calls.
• Reply to walk-in and phone-in queries regarding status of requests, resolutions and other communications.
• Endorse application letters to the PAD/PHO Departments
• Receive/record/sort all incoming and outgoing communications
• Scan all incoming and outgoing documents
• Prepare/supervise outgoing documents for distribution to PGO and all concerned offices
• Prepare certifications, letters, & other forms of correspondence
• Prepare travel orders, RIS and trip tickets
• Drafted messages of Governor for souvenir programs, etc.
• Take minutes of the meeting
• Transcribe audio recordings of meetings
• Data entry
• Prepare other functions as directed by the superior

• Creating remittance slips and processing clients weekly pays
• General admin tasks and data entry
• Managing client's calendars using Google Cal
• Sending out audition notices to clients
• Plus ad hoc tasks as they arise from the Manager
• Processing and tracking invoices and paperwork

Responsibilities/ Position held: JACK IN THE BOX, RESTAURANT TECHNOLOGY SUPPORT Senior Process Executive - IT Helpdesk July 2014 to May 2016 • Serving as the first point of contact for customers seeking technical assistance over the phone or email • Performing remote troubleshooting through diagnostic techniques and pertinent questions • Determining the best solution based on the issue and details provided by customers • Offer Level 2 customer-centered technical support for company’s desktop computing environment and corporate network, including supported hardware, Microsoft Office/Outlook and other business applications, and peripheral devices • Ensure immediate and total restoration of services for all systems and services by promptly responding to users’ requests (including remote users) when they have an IT related problem – proactively recognize the problem and implement needed solutions • Troubleshoot remote users’ issues by applying remote monitoring and management software Provide solution to software, hardware, and system problems by researching problems and questions, diagnosing, troubleshooting, and applying available information and resources • Ensure targets are achieved in accordance with tight key performance indicators by identifying and escalating issues that need immediate attention • Develop and maintain documentation for technology and business processes for end user support • Frequently check the ticketing system for incoming service desk requests; vet requests thoroughly, then evaluate and route them • Offer outstanding customer support and excellent communication in accordance with all Service Desk procedures and policies by identifying and working with all remote users, corporate network users, as well as with other Service Areas • Ensure a positive support experience for customers; develop a good relationship and trust with company corporate users by exhibiting professional attitude and a welcoming approach to understanding customers’ problems • Carry out software upgrade for presently installed software when necessary and with authorization, or request for new software • Perform upgrade for desktops/laptops, tablets, mobile phones, and any other devices; obtain authorization for new hardware • Perform software imaging fulfilment and Desktop/Laptop hardware builds for projects and acquisitions

APPLE/ iTunes Store Customer Care Specialist (Email Support) March 4, 2011 – May 2014 • Interfaces with Apple iTunes members providing superior customer service via email. • Handle account and billing inquiries, concerns an apple iTunes customer may have and give information on Apple iTunes product and services. • Processing complaints and issues related to products or services • Helping customers complete purchases, upgrades, and returns • Providing advice and technical assistance • Processing payments, replacing defective items, and initiating refunds as needed • Introducing relevant and essential information to new customers • Providing empathetic and knowledgeable support to customers by understanding their concerns and effectively resolving their issues • Having excellent communication and problem-solving skills, as well as the ability to work efficiently in a fast-paced environment

• Responsible for leading, Coaching, motivating, and developing a team of 10-15 CCCA’s in an inbound and/ outbound high volume call center environment servicing various M&S Bank products and propositions. Through actions promotes and holds accountability to the highest level of customer service. Delivers upon quantitative and qualitative key performance indicators, in line with our business strategies and regulatory requirements (i.e. scorecard). • Accountable for the performance of the team and all that they do, contributing to the successful delivery of ‘Best in Class’ Standards whilst remaining within the key operational performance parameters (service, sales and operational targets) • Manage and resolve escalated customer concerns and complaints and use appropriate business judgement making considered decisions to manage monetary adjustments (in line with authority level) that protect and enhance HSBC values, reputation, and the business. • Support management of various employee related concerns such as retention, absenteeism morale, conflict resolution, employee grievances and under-performance in compliance with local disciplinary procedures and authority levels.

Customer Service Respond to customer inquiries via phone and email Track shipments and keep customers updates Contact carriers regarding shipping issue Provide accurate quotes for customers. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. Financial Follow up on overdue invoices by sending email reminders, text messages, or making calls. Perform weekly invoice checks and reconciliations manage invoice disputes and adjustments. Monitor customers' credit ratings based on their activities and shipments Monitors Payments and Cash Flow

Level 5, 116 Adelaide Street Brisbane QLD 4000 Responsibilities/ Position held: Customer Service and Finance (WFH) Customer Service • Respond to customer inquiries via phone and email • Track shipments and keep customers updates • Contact carriers regarding shipping issue • Provide accurate quotes for customers. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts, and file documents. • Follow communication procedures, guidelines, and policies. • Take the extra mile to engage customers. Financial • Follow up on overdue invoices by sending email reminders, text messages, or making calls to Customers/ clients • Perform weekly invoice checks and reconciliations and collections • manage invoice disputes and adjustments. • Monitor customers' credit ratings based on their activities and shipments • Monitors Payments and Cash Flow

• Responsible for leading, Coaching, motivating, and developing a team of 10-15 CCCA's in an inbound and/ outbound high volume call center environment servicing various M&S Bank products and propositions. Through actions promotes and holds accountability to the highest level of customer service. Delivers upon quantitative and qualitative key performance indicators, in line with our business strategies and regulatory requirements (i.e. scorecard). • Accountable for the performance of the team and all that they do, contributing to the successful delivery of 'Best in Class' Standards whilst remaining within the key operational performance parameters (service, sales and operational targets) • Manage and resolve escalated customer concerns and complaints and use appropriate business judgement making considered decisions to manage monetary adjustments (in line with authority level) that protect and enhance HSBC values, reputation, and the business. • Support management of various employee related concerns such as retention, absenteeism morale, conflict resolution, employee grievances and under-performance in compliance with local disciplinary procedures and authority levels. Assistant Manager - Global Custody UK • Handles processing of trades • Understand MI requirements enough to be able to produce, analyze and interpret MI. Provide leadership to team assigned, consistent with Group and Company policies and standards. • Lead a cohesive team, working in a supportive team environment driven by people centric values. Motivate and to ensure effective development of individuals to meet business targets. • Perform daily repair and management of outstanding instructions for Global Custody clients under the UK entity. ∙ • Handle enquiries related to client trade instructions from internal and external stakeholders across HSBC network. ∙ • Generate and prepare reports on an ad hoc basis regarding trade MI as and when this is needed by stakeholders. ∙ • Lead and come up with different projects to benefit the team and improve the existing processes. • Ensure timely processing of instructions and adherence to controls in place to prevent processing risk. Able to handle high volume and high value transactions accurately and under time pressure. • Timely escalation of operational risks foreseen during processing of tasks, as and when exceptions are detected which can lead to client impact.

• Handle inbound and outbound calls assisting customers with M&S credit card queries they may have • Performs necessary transactions to address customer's issue/concern with M&S credit card • Process card activation and deactivation over the phone • Process replacement, new cards and assisting customers with their online banking - may it be creating an account, resetting account password and other online account banking enquiries.

HSBC Bldg., UP Ayala Techno hub, Commonwealth Ave., Diliman, Quezon City 1101 Responsibilities/ Position held:

Creating and managing employee training programs to ensure compliance with company policies and procedures • Reviewing employee performance to identify areas for improvement • Providing information about employee absences or tardiness, including explanations when appropriate • Reviewing employee performance to ensure that goals are being met • Ensuring that employees have the tools they need to do their jobs effectively, such as computers, software, office equipment, etc. • Coordinating with managers to develop schedules for employees based on business needs • Providing information about employee benefits such as insurance plans, retirement plans, leave of absence policies, etc. • Providing feedback to managers regarding employee performance • Develop and maintain staffing schedules based on business needs. • Track and analyze employee productivity and performance metrics. • Manage time-off requests and ensure adequate coverage is maintained. • Collaborate with HR to recruit and onboard new employees. COGNIZANT TECHNOLOGY SOLUTIONS 8/10 Upper Mckinley Building No. 10, Floor 5 & 6 Upper Mckinley Road, Mckinley Hills, Fort Bonifacio, Taguig, Taguig National Capital 1634 Responsibilities/ Position held:

• Interfaces with Apple iTunes members providing superior customer service via email. • Handle account and billing inquiries, concerns an apple iTunes customer may have and give information on Apple iTunes product and services. • Processing complaints and issues related to products or services • Helping customers complete purchases, upgrades, and returns • Providing advice and technical assistance • Processing payments, replacing defective items, and initiating refunds as needed • Introducing relevant and essential information to new customers • Providing empathetic and knowledgeable support to customers by understanding their concerns and effectively resolving their issues • Having excellent communication and problem-solving skills, as well as the ability to work efficiently in a fast-paced environment Philippine Pizza Inc. Aurora Tower, Cubao, Quezon City Dairy Queen Coliseum, Team Member/Service Crew Awarded as Best Team Member of the year Dec 2008

• Assist customers, making sure world class customer experience is delivered to every customers/client. • Inventory Clerk- handles store's inventory. Process weekly and monthly Inventory Report. • Handles product preparation, making sure all product is on its best quality.

November 29, 2007 - December 2008 • Handles product preparation, making sure all products are on its best quality. • Assist customers, making sure world class customer experience is delivered to every customers/clients. CBM FRANCHISING, INC. Aurora Tower, Cubao, Quezon City Dairy Queen Coliseum, Team Member/ Service Crew Awarded as Team Member of the Month

• Responsible for analyzing of customer needs, staying up‑to‑date with industry trends and competitor activity and actively monitoring sales to determine which products sell the most.
• Set the overall merchandising direction through detailed short‑ and long‑term sales strategies. These include data‑backed product selections aligned with customer needs and requests.
• Inventory maintenance to store’s daily operations, must be aware of inventory levels at all times, preparing reports regularly and anticipating demand. They manage the whole gamut of inventory processes, including stocking, rotating, and discarding products.
• Responsible for sell out and sell in claims to supplier. Maintaining good relationship with the suppliers handled.

• Directly assisting the Trainers and Trainees needs.
• Make sure the program will run smoothly before, during and after. All materials will be prepared beforehand such as invitations, pax, foods, writing materials, laptop, projector, room/venue, etc.
• Securing all supporting documents for any claims to the trainees and payment for the training providers (if external).
• Maintaining training database of the employee (Excel Sheet).
• Other admin task such as document safekeeping.

• Responsible for conducting cold calling (Expired Listing, FSBO, Circle Prospecting),
• Data Entry/Admin Task (Google Drive, Google Spreadsheet),
• Email Management,
• CRM Update (zBuyer, RedX Vortex, Liondesk, Homebot, Podio),
• Web Searching (Zillow, Google, Propstrem, PeopleSearch)
• Lead Searching (Scrapping)

• Content Creation,
• Social Media Engagement,
• Website Builder and Design,
• Blog Post,
• Marketing Research,
• Social Media Optimization

• Lead Generation - prospecting, generating, qualifying, processing, and following up on leads using SMS Campaigns, different types of social media such as Instagram, Facebook, LinkedIn, Upwork, and Email Marketing then appointment setting for the external sales team.
• Photo Editing - basic editing using Canva and Adobe Lightroom
• Video Editing - Basic video editing using Hippo Video and ActivePresenter
• Data Entry - converting PDF to Spreadsheet, Scrubbing, Web Searching, Skip Tracing, Filling out Forms, Taking Notes of the meeting, Input searched data in CRM Tools, Maintaining Data/File Management
• Social Media Management - Content Creation, Social Media Engagement, Website Builder and Design, Blog Post, Marketing Research, Social Media Optimization

• Directly assisting SEO Manager in acquiring links from Email.
• Create the necessary details for Link Building Report
• Update the links acquired for the clients database
• Do Site Crawl Report using Screaming Frog
• Use Semrush to check the status of the keyword in Google Ranking

• Primarily reviews documentation for new customer accounts, evaluates high-risk accounts, and analyses new customer processes and policies.

• Managed the company's financial data and compliance by maintaining accurate books on accounts payable and receivable, payroll, and financial entries and reconciliations.
• Handled accounting tasks such as monthly financial reporting, general ledger entries, and record payments and adjustments.

• I provide my clients with a variety of accounting and bookkeeping services.
• Keep track of their payroll, finance, and accounts, record every transaction that their company makes, and perform data entry services as needed.
• I also provide some administrative tasks like email management, social media management, data entry, and the like.

• Handling Team 
• Conduct SMART Coaching 
• Reporting (KPI's)
• SLA Report

• Escalation Team
• QA Monitoring
• Conduct SMART Coaching
• Reporting 

• General administrative task
• Reporting 
• Sales and Marketing