In today’s fast-paced business world, virtual executive assistants (VEAs) have become indispensable for many leaders and organisations seeking executive assistant jobs.
As we look ahead to 2025, the role of VEAs is set to evolve further, incorporating advanced technologies and skills to provide even more valuable remote executive support.
This comprehensive guide will explore everything you need to know about virtual executive assistants in 2025, from their definition and benefits to hiring, onboarding, and maximising their potential.
IN THIS BLOG
- ➤
What is a Virtual Executive Assistant? - ➤
How Do Virtual Executive Assistants Differ from Traditional Assistants? - ➤
Key Roles of a Virtual Executive Assistant - ➤
Why Should You Hire a Virtual Executive Assistant? - ➤
How a Virtual Executive Assistant Can Enhance Your Productivity - ➤
Cost-Effectiveness of Virtual Executive Assistant Services - ➤
Steps to Find the Right Virtual Executive Assistant - ➤
What to Look for in a Virtual Executive Assistant - ➤
Common Mistakes When Hiring a Virtual Executive Assistant - ➤
What Tasks Can a Virtual Executive Assistant Handle? - ➤
Project Management and Organisation - ➤
Calendar Management and Scheduling Support - ➤
Steps for Successful Onboarding of a Virtual Executive Assistant - ➤
Setting Clear Expectations and Communication - ➤
Tools and Software for Efficient Collaboration - ➤
What Are the Key Skills of a Successful Virtual Executive Assistant? - ➤
Essential Communication Skills for Virtual Executive Assistants - ➤
Technical Skills Required for Virtual Executive Assistants - ➤
Time Management and Delegation Skills - ➤
What Are the Challenges of Working with a Virtual Executive Assistant? - ➤
Common Challenges in Remote Relationships - ➤
How to Overcome Communication Barriers - ➤
Managing Time Zones and Availability - ➤
Maximising the Potential of Your Virtual Executive Assistant - ➤
Continuous Training and Development - ➤
Leveraging AI and Automation - ➤
Measuring and Improving Performance - ➤
The Future of Virtual Executive Assistance - ➤
Emerging Trends in Virtual Executive Support - ➤
Preparing for the Evolution of the VEA Role - ➤
Get ready to hire your Virtual Executive Assistant
What is a Virtual Executive Assistant?
A virtual executive assistant is a remote professional who provides administrative, technical, and strategic support to executives and business leaders at an hourly rate.
Although working remotely, VEAs leverage digital tools and platforms to manage tasks, streamline processes, and enhance productivity for their clients.
How Do Virtual Executive Assistants Differ from Traditional Assistants?
Unlike traditional in-office assistants, virtual executive assistants (VEAs) offer greater flexibility and scalability, making them increasingly valuable in the workspace.
Additionally, these digital professionals can seamlessly work across different time zones, allowing for round-the-clock productivity and support for global businesses that need a virtual assistant.
VEAs are highly adaptable, capable of serving various industries with their diverse skill sets, which often include proficiency in cutting-edge digital tools and software, making them the right person for your needs.
As we approach 2025, VEAs are expected to become even more sophisticated in their use of advanced technologies, such as artificial intelligence and machine learning, to enhance their capabilities in online administrative assistance and virtual office management.
Therefore, this technological prowess enables VEAs to handle complex tasks more efficiently, from managing intricate schedules and coordinating virtual meetings to analysing data and generating insightful reports, all while maintaining the personal touch that is crucial in executive support roles.
Key Roles of a Virtual Executive Assistant
VEAs in 2025 will take on multifaceted roles, including:
- Digital executive aide provides essential support in a home office environment.
- Remote personal assistant available at an hourly rate.
- Executive task delegation manager.
- Virtual productivity enhancement specialists in a home office setting can greatly improve efficiency.
- Online executive coordination expert.
|
Task |
Description |
Benefit |
Calendar Management![]() |
Scheduling appointments, managing conflicts, and optimising time allocation | Allows executives to focus on high-priority tasks without worrying about scheduling logistics |
Email Management![]() |
Filtering, prioritising, and responding to emails | Reduces time spent on non-essential communications, ensuring important messages are addressed promptly |
Travel Arrangements![]() |
Booking flights, hotels, and transportation | Saves time and ensures smooth travel experiences, allowing executives to focus on meeting objectives |
Meeting Coordination![]() |
Organising and preparing for meetings, creating agendas | Enhances meeting productivity and ensures all necessary materials are prepared in advance |
Document Preparation![]() |
Creating reports, presentations, and other documents | Frees up executive time for strategic thinking while ensuring high-quality materials are produced |
Expense Management![]() |
Tracking expenses, preparing reports, and managing budgets | Maintains financial accountability and allows executives to focus on strategic financial decisions |
Project Management![]() |
Overseeing timelines, coordinating team members, and tracking progress | Ensures projects stay on track and deadlines are met, reducing executive stress |
Research![]() |
Gathering information on various topics as needed | Provides executives with necessary data for informed decision-making without time-consuming research |
Client Relations![]() |
Managing communication with clients and stakeholders | Maintains positive relationships and ensures timely responses to client needs |
Office Management![]() |
Overseeing office supplies, equipment, and general operations | Creates a smooth-running work environment, allowing executives to focus on core business activities |
Event Planning![]() |
Organising company events, conferences, and team-building activities | Boosts team morale and company culture without burdening executives with logistical details |
Personal Task Management![]() |
Handling personal errands and appointments for executives | Allows executives to maintain work-life balance and focus on professional responsibilities |
Gatekeeping![]() |
Screening calls, visitors, and requests for executive’s time | Protects executive’s time and ensures only high-priority matters reach their attention |
Team Support![]() |
Assisting with team coordination and communication | Improves team efficiency and allows executives to lead more effectively |
Process Improvement![]() |
Identifying and implementing more efficient work processes | Enhances overall organizational productivity and allows executives to focus on strategic growth |
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $6.09/hr
Ana
Candidate ID: 507854
ADVANCED
-
Medical Records Research, Medical Informatics, Customer Service, Back-office...
INTERMEDIATE
-
Inbound Calls, Billing, Outbound Calling, Insurance Consulting...
Median Rate
$6.09
$6.52
if $1 = PHP52
$7.35
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.09 per hour or $USD 527.66 per month
Full Time: $USD 6.09 per hour or $USD 1055.32 per month
Remote Staff Recruiter Comments
Ana Grace has a diverse background in customer service, healthcare, and medical virtual assistance. She has worked in various industries including healthcare and BPO, holding roles such as Medical VA, Supervisor, Medical Specialist, and Customer Service Representative. Her experience spans over 13 years, showcasing her adaptability and growth in both supervisory and specialist roles. She is proficient in different systems such as Slack, CPS, Zendesk, and Microsoft tools.
Strengths:
-
Healthcare Experience: Ana has significant experience in the healthcare industry, particularly as a Medical Virtual Assistant. She has handled tasks like scheduling patient appointments, managing prior authorizations, and handling patient charts. Her advanced skills in medical informatics and records research make her well-suited for roles that require a deep understanding of healthcare processes.
-
Leadership and Supervisory Roles: Ana has held supervisory positions in BPO settings, where she was responsible for monitoring team performance, providing feedback, and conducting final interviews. Her experience in leadership roles demonstrates her capability in managing teams and ensuring operational efficiency.
-
Customer Service Expertise: Her extensive background in customer service across multiple industries, including telecommunications, banking, and insurance, shows her versatility. She has handled complex customer interactions, including technical support, collections, and corporate account management.
-
Advanced Skills: Ana possesses advanced skills in data entry, administrative support, virtual assistant duties, and customer service. These skills are crucial for any role that requires meticulous attention to detail and the ability to manage multiple tasks effectively.
Ana Grace is a strong candidate for roles that require a blend of customer service excellence, healthcare industry knowledge, and supervisory experience. She would be particularly well-suited for medical administration, healthcare support, or customer service leadership positions within healthcare or related industries. Her advanced skills in virtual assistance and back-office support make her a valuable asset for roles that require a high level of organizational and administrative competency.
Predictive Index Behavioral Profile - Captain
Strongest Behaviors
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world. Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change
- Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Ana grace is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them. Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has condence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating inuence on others, while being rm, direct, and self-assured in dealing with them.
- Ana has been working for 11 years in different companies in BPO, Healthcare, and Medical industries. She handled different positions such as Medical Virtual Assistant, Customer Service Representative, Medical Specialist, Collection Customer Advocate, Corporate Account Specialist, and Technical Support. She studies Nursing for 4 years. She started working as a Customer Service Representative back in 2010, but pursued her freelancing last year. She also catered to a client in the US. She supported the following tasks:
- Patients Scheduling
- Handle information of patience in the database
- Data entry
- Customer Service
- Process credit cards and bank accounts
- Technical Support
- She is passionate about coaching and mentoring new employees.
- She is proficient in different systems such as Slack, CPS, Zendesk, and Microsoft tools.
- Ana is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.
Strongest Behaviors
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world. Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change
- Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Ana grace is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them. Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has condence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating inuence on others, while being rm, direct, and self-assured in dealing with them.
Employment History
Medical VA
Industry:
Healthcare / Medical
Employment Period:
August 2022 to June 2023 (10 Months)
Duties and Responsibilities:
- I do schedule patient's appointments for their pain management. And also manage the prior authorization for the procedure from their insurance. I also handle the chart of the patients (personal information, doctor's documents)
Supervisor
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2020 to July 2022 (29 Months)
Duties and Responsibilities:
- Engaging with customers via phone, email, chat, or in person.
- This includes addressing their questions, concerns, and providing support.
- Clearly and effectively communicating with customers to ensure they understand the information provided and feel supported throughout their interaction.
- Support: I provide guidance, advice, and support to colleagues, teams, or departments within the organization based on their specialized knowledge.
- Quality analyst: I review and evaluate work within their area of expertise to ensure accuracy, quality, and adherence to industry standards.
- Supervisor: I monitor the performance of team members, provide feedback, conduct performance evaluations, and support professional development through coaching and mentoring.
- I am also responsible doing the final interview or filter the applicants based on their experience and what our campaign is in need.
Medical Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2017 to September 2019 (24 Months)
Duties and Responsibilities:
- We cater retired health insured members and offer our products and services by way of asking probing questions about their current health condition.
- Based on the information we gather we then position the appropriate plans. Includes gathering of sensitive personal information i.e social security number, credit card details
CSR Rep / Tech specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2016 to September 2016 (8 Months)
Duties and Responsibilities:
- Handled CSR and TSR. Part of our Job is to provide Technical Support to customers with issues.
- Do initial assessment and troubleshooting to resolve issues, assist customers request and quiries and improve the subscriber's experience through additional channel subscription, upgrade change and/or additional services add on.
Collections Customer advocate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2015 to November 2015 (6 Months)
Duties and Responsibilities:
- I work for 3 LOB's ( credit card, loan, bank accounts) all under collections department for British account under Llyod's banking group. it's a combination of inbound and outbound calls to give update about the account status and if possible to collect the arrears for them to have their acct back up to date.
Corporate Account Specialist ( Supervisor)
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2013 to May 2015 (24 Months)
Duties and Responsibilities:
- An in-house B2B account, receiving inbound calls US based companies, offering corporate and/or frequent flyer promotions to international destinations.
- Offers may include corporate discounts, corporate miles points convertible for future tickets, travel insurance, hotel accommodation and transportation.
Customer Advocate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2010 to January 2013 (27 Months)
Duties and Responsibilities:
- I work as a customer service with basic technical support. it's a telecommunications account.
- We accept inbound calls for their phone service. We are responsible when it comes to adding and removing additional features on their account.
- We also process payments for their monthly bills. We can also activate ne phone accounts or process changing personal contact number like porting in.
Education History
Field of Study:
Nursing
Major:
Graduation Date:
January 1, 2006
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 2009
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 2005
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 2001
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Medical Records Research, Medical Informatics, Customer Service, Back-office, Virtual Assistant Skills, Administrative Support, Data Entry,
INTERMEDIATE ★★
-
Inbound CallsBillingOutbound CallingInsurance ConsultingChat Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: Intel Core i5
- Operating System: Windows 11
All-inclusive Rate: USD $7.49/hr
Luzel
Candidate ID: 501241
ADVANCED
-
Salesforce CRM, Microsoft Office, Zendesk, Sprout Social...
INTERMEDIATE
-
Back-office, Administrative Support, Phone Support, Mobile Phone Support...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
- Zel has been working for almost 4 years in the Healthcare, Security Services, Property Management/Real-estate, software, and information technology business, and Business Process Outsourcing handling telecommunications accounts. She handled and performed roles such as Account Executive, Back-Office Specialist, Technical Support, Virtual Assistant - Cold Caller, Procurement Sourcing Specialist, and Social Media Manager. She handled US, UK, US, Spanish, and Jewish Clients. Also, she has been working as a Virtual Assistant for 3 years.
- She was exposed to the following tasks:
- Phone Support - Inbound and Outbound
- Email Handling
- Client Management
- Calendar management
- Data entry
- Retention
- Billing and collections
- Customer Service
- Technical Support
- Sales and Marketing
- Administrative tasks
- She is proficient in using CRMs, Salesforce, MS Office, Sprout, Ringcentral, Aircall, Telegram, DocuSign, Whatsapp, Zoho, Whatsapp, Trello, and MS Dynamics
- She loves cooking, singing, and traveling.
- She can start ASAP, is amendable working any shifts, and open is to any full-time or part-time role.
Strongest Behaviors
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.
- Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
- Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.
LUZEL is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.
LUZEL is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.
Employment History
TECHNICAL SUPPORT REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2021 to July 2022 (9 Months)
Duties and Responsibilities:
- Managed call flow and responded to technical support needs of AT&T customers.
- Troubleshot and made adjustments to correct potential phone problems. Train new employees and explain protocols clearly and efficiently.
- Achieve consistent #1 and #2 ranking in monthly metrics, including call duration, number of calls per shift and customer satisfaction.
BACK OFFICE SPECIALIST
Industry:
Computer / Information Technology (Software)
Employment Period:
January 2018 to January 2019 (12 Months)
Duties and Responsibilities:
- Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
- Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
- Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.
ACCOUNT EXECUTIVE
Industry:
Insurance
Employment Period:
January 2018 to December 2019 (23 Months)
Duties and Responsibilities:
- Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
- Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
- Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.
VA COLD CALLER|
Industry:
Property / Real Estate
Employment Period:
May 2021 to January 2023 (20 Months)
Duties and Responsibilities:
- Make outbound calls to prospective clients
- Identify potential sales opportunities, generate leads, maintain a database of leads.
- Provide excellent customer service to all clients
- Managing CRM and do warm transfer.
VA COLD CALLER|
Industry:
Insurance
Employment Period:
March 2021 to May 2022 (14 Months)
Duties and Responsibilities:
- Make outbound calls to prospective clients, identify potential sales opportunities, generate leads, maintain a database of leads.
- Provide excellent customer service to all clients and managing CRM.
- Do warm transfer.
VA PROCUREMENT SOURCING SPECIALIST
Industry:
Healthcare / Medical
Employment Period:
February 2022 to November 2022 (9 Months)
Duties and Responsibilities:
- Receive and interview vendor representatives, negotiate prices, service, quality, or other issues
- Establish and study new sources of supply, give recommendations on vendor acceptance
- Modify design and standardize products, parts, or material, obtain quotes and negotiate with vendors
- Source items with vendors, follow and expedite delivery.
VA CCTV BACK-UP OPERATOR|
Industry:
Others
Employment Period:
March 2023 to June 2023 (3 Months)
Duties and Responsibilities:
- Operate all CCTV cameras and detect any activity non- compliance with the company’s policies and standards.
- Keen to identify any suspicious behavior, risk, theft, and anomaly.
- Ensure data monitoring, recording, and reporting for investigation, escalation, and resolution
- Follow the standard communication protocol in reporting an incident
SOCIAL MEDIA MANAGER
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2022 to June 2023 (14 Months)
Duties and Responsibilities:
- Develop and execute social media strategies that align with the company's objectives Manage social media platforms (Facebook, Instagram, etc.)
- Create artworks and engaging posts across social media platforms that will strengthen brand identity and impact of TSC’s clients to the digital space.
- Monitor social media performance metrics and provide reports on a regular basis.
- Stay up-to-date with the latest social media trends and tools.
Education History
Field of Study:
Law
Major:
Law
Graduation Date:
January 1, 2023
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Salesforce CRM, Microsoft Office, Zendesk, Sprout Social, RingCentral, Zoho, Hubspot CRM, Trello, Microsoft Dynamics, Google Apps,
INTERMEDIATE ★★
-
Back-office, Administrative Support, Phone Support, Mobile Phone Support, Chat Support, Technical Support, BillingCollectionsSocial Media ManagementSocial Media MarketingCold Calling
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: HP
- Processor: 12th Gen Intel(R) Core(TM) i5-1235U 1.30GHz
- Operating System: Windows 11
All-inclusive Rate: USD $7.49/hr
Jonica
Candidate ID: 496026
ADVANCED
-
Inbound Calls, Outbound Calling, Technical Support, Troubleshooting...
INTERMEDIATE
-
Zendesk, Salesforce.com...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
- Jonica has been working for 5 years in different company from BPO industry and handled different positions such as Customer Service Representative, and Claims Assistant. She started working as a Customer Service Representative back in 2017 but pursued her homebased career in 2021 and worked as a Virtual Executive Assistant. She catered US client and supported the following task:
- Customer Service
- Inbound calls and outbound calls
- Chat support
- Processing of claims
- Calendar management
- Admin task
- Email management
- She is proficient in Gsuite, Slack, Salesforce, Expensify, ClickUp, and Openphone.
- Jonica is available to start immediately and is amenable to working a day shift schedule for any full-time position.
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
Jonica is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise. Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jonica, who takes responsibilities very seriously.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2017 to May 2019 (18 Months)
Duties and Responsibilities:
- Handling customer complaints
- Managing incoming calls and customer service inquiries regarding internet, cable, and phone services
- Helping customers with their billing concerns
- Ensure all calls are logged in the system for proper monitoring and closure
- Assisting clients with basic troubleshooting for their internet, cable, and phone
Claims Consultant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2019 to July 2020 (12 Months)
Duties and Responsibilities:
- Reviewing claim files to determine whether or not claims should be paid, and explaining the reasons for any denials
- Assessing the damages to be covered by insurance policies to determine if they are reasonable in light of the circumstances of the claim
- Preparing reports summarizing claim activity for use by management in evaluating the efficiency of the department
- Following up with clients to make sure they receive the services the insurer has promised them through an outbound call
- Recommending changes in company policy regarding coverage options to increase sales of specific products or services
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2020 to March 2021 (6 Months)
Duties and Responsibilities:
- Identifying and assessing customers’ needs to achieve satisfaction
- Helping customers to track their shipments and providing them with the estimated date of arrival
- Assisting customers in selecting the best shipping option available
- Expediting item’s estimated date of arrival when necessary
- Coordinating with the internal partners if there are any problems with the shipment and it is not on the system
Customer Service Representative/General Virtual Assistant (Remote)
Industry:
Retail / Merchandise
Employment Period:
March 2021 to October 2021 (7 Months)
Duties and Responsibilities:
- Assisting clients on order-on-line
- Following-up on orders and liaising with customers, retail, repair services, buyers, etc
- Assisting customers with after-sales service issues
- Being a primary contact for customer inquiries about our products and brand
- Maintaining and updating regular client correspondence
Executive Assistant
Industry:
Others
Employment Period:
October 2021 to October 2023 (23 Months)
Duties and Responsibilities:
- Managing my client’s inbox or email
- Acting as the point of contact among executives, employees, clients, and other external partners
- Managing executives’ calendars and setting up meetings
- Make travel and accommodation arrangements
- Format information for internal and external communication – memos, emails, presentations, reports
- Take minutes during meetings
WHS and Admin Assistant
Industry:
Others
Employment Period:
December 2023 to December 2024 (12 Months)
Duties and Responsibilities:
- Maintain and update WHS policies, procedures, and manuals.
- Schedule and organize safety meetings, training sessions, and audits.
- Sent truck weight reports.
- Monitor and track compliance with safety training and certifications.
- Maintain databases of WHS-related information, such as training schedules and incident logs.
- Manage inbox
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Bachelor of Science
Graduation Date:
December 31, 2010
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Inbound Calls, Outbound Calling, Technical Support, Troubleshooting, Executive Support, Salesforce CRM, Client Support, Data Entry, Administrative Skills, Email Support, Chat Support, Calendar Management, Travel Management, Administrative Support, Phone Support, Customer Support, AppFolio, Canva, Property Management, Executive Assistance, Email Handling, Microsoft Office, Google Apps, Google Docs, Google Sheets,
INTERMEDIATE ★★
-
ZendeskSalesforce.com
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Mac
- Processor: M1 Chip 8 Core
- Operating System: MacOS X
All-inclusive Rate: USD $7.49/hr
Mae
Candidate ID: 495467
ADVANCED
-
Microsoft Office, Google Apps, CRM, Salesforce CRM...
INTERMEDIATE
-
Administrative Support...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
- Mae has a bachelor's degree in Accountancy. She has been working for almost 12 years in the Real-estate, Digital Marketing, and Business Process Outsourcing handling financial accounts where she handled and performed roles such as Financial Account Associate, Database Manager, Digital Marketing Virtual Assistant, Executive Assistant, and Real-Estate Virtual Assistant. She catered to Clients from Australia and US.
- She attended an online course for Xero Accounting.
- She worked as a Financial Account associate where she was task to do the following:
- Customer Service
- Phone Support
- Process refunds
- Resolved customer complaints via phone and verify account information.
- Helped Clients with their Debit and Credit Card Accounts.
- Assisted them with refunds and waiving fees.
- Processed Credit Card Payment
- Checked Credit Card Statements Pin and Card Activation
- Assist clients with fraudulent transactions on their cards
- She has been working as a Virtual Assistant for almost 3 years and has a background doing the following tasks:
- Basic Accounting
- Accounts receivable management
- Accounts payable management
- Prepare financial reports and statements
- Client and vendor management
- Appointment setting
- Email marketing
- B2C and B2B marketing
- Phone Support
- Cold calling
- Contract Management
- Copywriting
- Social Media Marketing
- Sales
- Product Research
- Process Order
- Creating contents
- Qualifying leads
- Administrative tasks
- Assist in Transaction management
- Property management
- She is proficient in using Salesforce, Chime, Sisu, Xero, Receipt Bank, A2x, Flodesk, ShopifyClickUp, MailChimp, Microsoft Office ( Outlook, Word, etc. ), Google Workspace, Active Campaign, Calendly, Canva, Zoom, Hubspot and Slack.
- She can start asap, is amendable working any shifts, and open to any full-time or part-time role.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
MAE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; MAE plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Adaptively Education
Industry:
Education
Employment Period:
August 2023 to December 2023 (4 Months)
Duties and Responsibilities:
- Source new sales lead through outbound emails andcalls
- Execute promotional campaigns in collaboration withleadership
- Assist with the development of content for social andother media platforms
- Design, plan, and execute traditional, social media,and email blasts
- Create sales content aligned to brand styleguide/playbook
- Maintain sales functions within CRM platforms (ie:HubSpot) -
- Routing qualified leads to leadership for furtherdevelopment and closure
Social Media Outreach Specialist
Industry:
Grooming / Beauty / Fitness
Employment Period:
June 2023 to September 2023 (3 Months)
Duties and Responsibilities:
- Identify potential leads through Facebook, Instagram,and LinkedIn. Create and maintain a database ofleads.
- Initiate contact with potential clients through directmessaging on social media ( FB, IG, & LI )Communicate the benefits of the fitness coachingservices and how we can help clients achieve theirfitness goals.
- Conduct initial assessments and conversations todetermine the fitness goals, needs, and readiness ofpotential clients. Gather relevant information toassess if they are a good fit for the coaching services.
- Build relationships with leads who may not be readyto commit immediately. Implement lead nurturingstrategies to keep potential clients engaged andinterested in the coaching services over time.
- Maintain an organized record of interactions withleads in a CRM system. Ensure accurate and up-to-date lead information, including contact details andlead status.
- Monitor and report on key performance metrics, suchas the number of leads generated, conversion rates,and lead quality. Use data to refine lead generationstrategies and improve conversion rates.
Real Estate Virtual Assistant | Inside Sales Agent
Industry:
Property / Real Estate
Employment Period:
November 2021 to March 2023 (16 Months)
Duties and Responsibilities:
- Assist the Transaction Coordinator (Contracts)
- CRM | Database Management
- Update leads in all database and lead platforms
- Ensure all leads are nurtured, have follow-up tasks,and are in a smart plan.
- Create and set up Agents' CRM accounts
- Track agents' scores and productivity (Excel)
- Onboard new agents
- Meeting Notes
- Create weekly and daily reports (Excel)
- Make outbound calls to the identified leads to initiatecontact and engage in conversation.
- Set an appointment to meet with one of our Realtorsvia Zoom or in the office.
Outsourced Doers
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2021 to January 2022 (6 Months)
Duties and Responsibilities:
- Create social media content and schedule posts.
- Light graphic design for social media posting, LeadMagnets, and E-book
- PowerPoint Presentation
- Organic Lead Generation (FB & Instagram)
- Lead Prospecting
- Repurposing contents
- Email marketing campaigns/automation
- Website Management (WordPress)
- Email Management
- Customer Service using Zendesk
- Ad Hoc Admin Tasks
Cold Caller | Appointment Setter
Industry:
Property / Real Estate
Employment Period:
November 2020 to July 2021 (8 Months)
Duties and Responsibilities:
- Worked with Real Estate Investors
- Conducting research and utilizing various sources toidentify potential leads, such as expired listings, forsale by owner (FSBO) properties, pre-foreclosures, orother targeted lists. The goal is to create a databaseof potential clients to contact.
- Making outbound calls to the identified leads toinitiate contact and engage in conversation. Thisinvolves using effective opening statements or scriptsto capture the prospect's attention, introduce myself,and discuss their real estate needs
Social Media Outreach (Lead Gen)
Industry:
Consulting (Business & Management)
Employment Period:
January 2024 to March 2024 (1 Months)
Duties and Responsibilities:
- Identify potential leads through Facebook, Manage Facebook Groups and Community engagement.
- Reach out to prospects, engage with them, and introduce our company and its services.
- Manage and organize leads in the CRM.
Sales Executive Virtual Assistant
Industry:
Consulting (Business & Management)
Employment Period:
January 2024 to January 2025 (11 Months)
Duties and Responsibilities:
- Initiating chats on Facebook to new group members and prospects who engaged with content using scripts
- Being active on current chats to warm up prospects for an intro call with coach
- Add prospect details such as name, email and phone number to BGB’s CRM to enter email sequence
- Report on email sequence
- Manage member entry on Facebook group, capturing details on everyone that has joined to offer to put into a report
- Add new members on the Facebook group daily and remove inactive members from group
- Identify the now buyers and the future buyers in all chats and group entries, report back to BGB on a daily basis
- Manage group posts every week with member tags and admin comments
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
Accountancy
Graduation Date:
January 1, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft Office, Google Apps, CRM, Salesforce CRM, Xero Accounting, Xero, MailChimp, Slack, Canva, Calendly, Database Administration, Cold Calling, Outbound Sales, Inbound Telemarketing, Inbound Lead Generation, Outbound Appointment Setting,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MSI
- Processor: 11th Gen Intel(R) Core(TM) i3-1155G4 @ 3.00GHz 3.00GHz
- Operating System: Windows 10
All-inclusive Rate: USD $7.03/hr
Jan
Candidate ID: 489716
ADVANCED
-
Administrative Support, Administrative Skills, Retention...
INTERMEDIATE
-
Property Management, Email management, Email Lead Generation, Customer Service...
Median Rate
$7.03
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.03 per hour or $USD 608.90 per month
Full Time: $USD 7.03 per hour or $USD 1217.79 per month
Remote Staff Recruiter Comments
- Janna has been working for almost 7 years as Customer Service Representative, Administrative Assistant, Executive Assistant, and Retention Specialist within BPO, telecommunication, and, Real Estate industries where she honed her skills in:
- Customer Handling
- Email Management
- Administrative Assistant Support
- Property Management
- Social Media Management
- Basic Bookkeeping
- Lead Generation
- She is proficient with Zendesk, Avaya, Citrix, Slack, Google Suite, Zoom, Hubspot, WhatsApp, Camtasia, Canva, Discord, Airtable Zoho, Microsoft Excel and has basic knowledge with Gorgias.
- She can start as soon as possible for a full-time position at any time zone.
Predictive Index Behavioral Profile- Guardian
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jan Alexis will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Customer Service Agent
Industry:
Employment Period:
September 2015 to February 2017 (16 Months)
Duties and Responsibilities:
- Process customers' orders and upsell products, account insurance, and warranties.
- Addressed customer service inquiries in a timely fashion.
- Achieved a customer satisfaction rating of 98%
- Served as an SME.
- Trains new customer service representatives
Shift Verification Agent
Industry:
Others
Employment Period:
January 2022 to July 2022 (6 Months)
Duties and Responsibilities:
- Resolves an average of 400 inquiries weekly
- Review documents sent by clients
- Contact customers through email to resolve shift concerns Zendesk/Slack/Confluence/Insightful
Assistant to CEO
Industry:
Others
Employment Period:
August 2022 to January 2023 (4 Months)
Duties and Responsibilities:
- Email Management Client
- Onboarding
- Lead Generation
- Email and Phone Outreach
- Generating courses for the onboarding process Camtasia/Canva/Stripo/Zoom/Discord
Personal Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2023 to April 2023 (3 Months)
Duties and Responsibilities:
- Administrative tasks
- Light bookkeeping
- Property Management
- Social Media Manangement
Retention Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2017 to April 2023 (73 Months)
Duties and Responsibilities:
- Proactively call customers to review products and services
- Retain customers by resolving concerns and reviewing household needs Resolve customer's billing and technical concerns
- Upsell products and services Citrix/Avaya
Education History
Field of Study:
Education/Teaching/Training
Major:
Secondary Education
Graduation Date:
May 29, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative SupportAdministrative SkillsRetention
INTERMEDIATE ★★
-
Property ManagementEmail managementEmail Lead GenerationCustomer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14654598335
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $7.03/hr
Siena
Candidate ID: 483485
ADVANCED
-
Customer Service, Retail, Academic Research, Executive Support...
INTERMEDIATE
-
Email management, Chat Support, Sales...
Median Rate
$7.03
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.03 per hour or $USD 608.90 per month
Full Time: $USD 7.03 per hour or $USD 1217.79 per month
Remote Staff Recruiter Comments
- Siena has 8 years of relevant work experience. She has performed various roles in different companies where she supported the following tasks:
- Virtual Assistance
- Lead Generation
- Customer service
- Data entry
- Sales
- She has been working as a virtual/executive assistant for 2 years now and did:
- Email management
- Calendar management
- Minutes of the Meeting
- Inbound and Outbound Calls
- Power Point Presentations
- Research
- Records keeping
- Social media management
- Database building
- Travel arrangements
- She worked with, Canadian, and American client.
- Prior working as Virtual Assistant, she has also worked as Event coordinator where he managed the entirety of some events like weddings, and trade shows
- She is proficient in One Drive, air table, zapier, agile, Salesforce, and Microsoft
- She is available to start immediately. She is amenable to working the day shift for any part-time or full time position. tools.
Strongest Behaviors
- Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
- Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
- Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
Siena Maris is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.
Employment History
Executive Virtual Assistant
Industry:
Education
Employment Period:
October 2021 to December 2022 (14 Months)
Duties and Responsibilities:
- As an Executive Virtual Assistant, I am tasked to perform various administrative tasks, including answering of emails, scheduling meetings, making travel arrangements, responding to emails, manage contact list, prepare customer spreadsheets and keep online records, conducting research, create presentations and address employees administrative queries.
Virtual Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
August 2021 to August 2021 (0 Months)
Duties and Responsibilities:
- Help the client organize her Digital Space. I was also tasked to help her with some administrative jobs.
Virtual Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
July 2021 to January 2022 (6 Months)
Duties and Responsibilities:
- Being a Virtual Assistant of Digitally De-cluttered, I help clients de-clutter digital spaces. I organize clients' files on Google Drive and One Drive and I help clients with some administrative tasks.
Executive Virtual Assistant
Industry:
Environment / Health / Safety
Employment Period:
March 2021 to May 2022 (14 Months)
Duties and Responsibilities:
- As an Executive Virtual Assistant, I am tasked to perform various administrative tasks, including answering of emails, scheduling meetings, making travel arrangements, responding to emails, manage contact list, prepare customer spreadsheets and keep online records, create presentations and address employees administrative queries.
Retention Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to February 2021 (25 Months)
Duties and Responsibilities:
- As a Retention Specialist, I implement customer retention strategies to increase loyalty and retain business. I analyze customer feedback, negotiate with customers, implement retention strategies and compile reports.
Business Development Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2017 to October 2018 (11 Months)
Duties and Responsibilities:
- As business development executive I am tasked with the job of helping business grow. My priority is to assist the company acquire new customers and sell additional products or services to existing ones; my role is crucial for any business with the ambition to expand or the necessity to diversify its clientele. Effective business development managers are in high demand in nearly every job sector there is, including business-to-business, business-to-customer, and even non-profit organizations.
Sales Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2015 to October 2017 (26 Months)
Duties and Responsibilities:
- As Sales Associate I am responsible for all sales activities, from lead generation through close. The skills I acquired from this job are: deliver prepared sales scripts to persuade potential customers to purchase a product or service, respond to question, identify and overcome objections, take the customer through sales process, obtain customer information, follow up on initial contact, complete records of telephonic interaction, order and accounts.
Back Office Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2012 to January 2014 (22 Months)
Duties and Responsibilities:
- I do complete analysis of queries related to specific orders and contracts and these queries are communicated via email or phone. I update customers regularly and provide the progress of their queries followed by complete resolution within the agreed service level. If customers got more complex queries, I ensure proper escalation process to adhere and resolve their concerns.
Financial Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2010 to January 2012 (22 Months)
Duties and Responsibilities:
- As Financial Specialist my job is to perform cost analyses and evaluate current accounting trends. Also, I recommend, design and monitor short-term and long-term investment strategies.
Education History
Field of Study:
Mass Communications
Major:
Mass Communication
Graduation Date:
March 1, 2010
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Retail, Academic Research, Executive Support, Virtual Assistant Skills,
INTERMEDIATE ★★
-
Email managementChat SupportSales
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result:
- Internet Type: DSL
- Hardware Type: Laptop
- Brand Name: DirectX
- Processor: Intel Core i7
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Ailyn
Candidate ID: 481980
ADVANCED
-
Appointment Setting, Lead Mining, Data Entry, Virtual Assistant Skills...
INTERMEDIATE
-
Email Marketing, Email Handling, Calendar Management...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- She has 12 years of work experience as a Virtual Assistant in Real the Estate, Non-Profits, and Advertising/Marketing industries.
- She has a degree in Bachelor of Science in Secondary Education
- She is proficient in performing the following task:
- Calendar Management
- Email Marketing
- Lead Generation
- Appointment Setting
- File Management
- Managing Rental Properties
- Invoicing
- Telemarketing
- She has basic knowledge of SEO and processing Accounts Receivable and Payable
- She is adept at using the t and applications like:
- Trulia
- Zillow
- Slack
- Microsoft Office 365
- Google App
- Adobe Acrobat
- DocuSign
- As an Executive Assistant she has experience in doing the following tasks:
- Overseeing email correspondence
- Arranging significant meetings, whether virtual or face-to-face
- Handling various appointments, both work-related and personal
- Managing social media activities and communication
- Compiling and maintaining digital files
- Collecting information
- Crafting presentations
- Handling reservations and bookings of various types
- Maintaining and refreshing contact databases
- Coordinating and overseeing all scheduling and calendars, among other tasks.
- She can start as soon as possible. For any full-time or part-time position
Predictive Index Behavioral Profile - Specialist
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
Ailyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
With experience and/or training, Ailyn will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ailyn is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Virtual Assistant/SEO Consultant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
June 2010 to June 2011 (12 Months)
Duties and Responsibilities:
- Realeflow upload listings
- Social Networking Site Management
- Calls to Prospect Sellers / Buyers pre-qualifying
Virtual Assistant
Industry:
Non-Profit Organisation / Social Services / NGO
Employment Period:
April 2010 to April 2011 (12 Months)
Duties and Responsibilities:
- Calendar management
- Email handling
- Customer support
- Transcription
- Lead mining
- Google drive
Virtual Assistant/ /SEO Consultant/Transaction
Industry:
Property / Real Estate
Employment Period:
January 2012 to July 2018 (78 Months)
Duties and Responsibilities:
- Real Estate Posting
- MLS Listing
- Trulia
- Zillow
- Redfin
- Postlets
- Cartavi – Docusigning (electronic signing)
- Setting up Appointment for Showing / Clients
- Lead Generation
- Can post, renew and repost ads
- Managing Rental Properties
- Managing Google calendar
- Follow-up on Prospect buyers and tenants
- Uploading files via dropbox.com
- Scheduling Home Inspection and Radon Test
- Creating Contracts –Lease Agreements, Listing Agreement, Offers, Commercial Listing etc.
Affiliate Assistant
Industry:
Others
Employment Period:
August 2019 to December 2020 (15 Months)
Duties and Responsibilities:
- Checking affiliate emails & calendar
- Coordinate with affiliates for upcoming promotions
- Update external JV promo stats
- Update receipt stats
- Update stats from Incoming Promotions (For the first 3 days after they promote)
- Update affiliate Accounts Receivable information on Dashboard
- Check Stripe for disputes
Transaction Coordinator
Industry:
Others
Employment Period:
February 2021 to November 2022 (21 Months)
Duties and Responsibilities:
- Setting up appointments
- Closing deals
- Verifying information
Executive Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
March 2023 to July 2023 (4 Months)
Duties and Responsibilities:
- Email management
- Scheduling meetings via Zoom or in person
- Managing appointments
- Social media management and communication
- Creating presentations
- Managing and updating contact lists
- Scheduling and managing all calendars.
Education History
Field of Study:
Education/Teaching/Training
Major:
Secondary Education
Graduation Date:
March 30, 2013
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Appointment Setting, Lead Mining, Data Entry, Virtual Assistant Skills,
INTERMEDIATE ★★
-
Email MarketingEmail HandlingCalendar Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: https://www.speedtest.net/result/14775091461
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customized Desktop
- Processor: Intelcore i3
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Ramielle
Candidate ID: 477348
ADVANCED
-
Customer Support, Retention, Chat Support, Email Handling...
INTERMEDIATE
-
Email Lead Generation, Email management, Data Collection, Inbound Upselling...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Ramielle has been working for 4 years. She has performed various medical roles in different companies where she supported the following tasks:
- Virtual Assistance
- Insurance verification
- Billing
- Patient Intake Appointment
- Scheduling
- Verification Fee Calculation
- Customer Service
- She has catered to a client in the US.
- She is proficient with MS Word, MS Excel, and Athena.
- She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Strongest Behaviors:
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ramielle Anne will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
Virtual Medical Assistant/Medical Biller
Industry:
Healthcare / Medical
Employment Period:
August 2021 to November 2022 (15 Months)
Duties and Responsibilities:
- Bills insurance companies for all visits based on physician bills; pursue collection of all claims until payment is made by insurance companies; and performs other work associated with the billing process
- Responsible for obtaining patient records and test results and coordinating daily administrative tasks
SUPERVISOR/TEAM LEAD
Industry:
Healthcare / Medical
Employment Period:
January 2018 to December 2021 (47 Months)
Duties and Responsibilities:
- Works with representatives to ensure client goals are met Develops strategies with the clients to keep good performance of the team
- Identify the skill needs of representatives and hone what they lack to make sure they are equipped
- Oversees the day-to-day operations within the contact center
DISCHARGE STAFF/STAFFING COORDINATOR
Industry:
Healthcare / Medical
Employment Period:
January 2017 to December 2017 (11 Months)
Duties and Responsibilities:
- Sets appointments and attends to staffing needs in a Healthcare rehabilitation facility Calls residents and checks their well-being after being discharged from the facility
Education History
Field of Study:
Pharmacy/Pharmacology
Major:
Pharmacy
Graduation Date:
April 1, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Support, Retention, Chat Support, Email Handling, Reporting Analysis, Billing, Telecom, Inbound Calls, Medical Billing Coding, Medical Records Research, Medical Transcription,
INTERMEDIATE ★★
-
Email Lead GenerationEmail managementData CollectionInbound Upselling
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result: Download: 44.32, Upload: 84.77
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Dell
- Processor: Intel Core i7
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Charlotte
Candidate ID: 475744
ADVANCED
-
Scheduling, Data Analysis, Data Collection, Data Encoding...
INTERMEDIATE
-
Data Entry...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
Charlotte has been a virtual assistant since 2019 and has worked with US-based clients in the healthcare and property management industry.
Her tasks include:
- Inbound and outbound call management for appointment scheduling, rescheduling, and cancellations
- Managing doctors' calendars and emails
- Handling referrals, and checking eligibility, and benefits
- Administrative tasks, including email and calendar management for a property management company
- Organizing work orders and maintenance requests for tenants
- Managing emails from healthcare providers and patients
- Responding to phone calls and live chats
- Checking and updating records for claims payments
- Conducting outbound calls for collections
- Processing payments and resolving invoice discrepancies.
- Sending payment reminders, near-due, and past-due emails, texts, and calls
- Gathering information to determine benefits for applicants.
- Uploading and updating information on the portal for record-keeping
Predictive Index Behavioral Profile - Scholar
Strongest Behaviors:
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Charlotte is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
She is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, her approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work herself, or delegating to others, follow up is close to ensure high-quality results.
Employment History
Scheduling&Referral Coordinator / Receptionist
Industry:
Healthcare / Medical
Employment Period:
July 2022 to June 2024 (23 Months)
Duties and Responsibilities:
- Accepting all incoming calls and making outbound calls
- Management doctor's email and calendar/schedules
- Schedule, reschedule and cancel patients appointments
- Gather insurance information and inform patients about it
- Organize and manage referrals
- Dispatch therapist and/or helping to set up Telehealth appointments
Healthcare Virtual Assistant
Industry:
Healthcare / Medical
Employment Period:
June 2021 to July 2022 (13 Months)
Duties and Responsibilities:
- Checking and managing emails from provider and patient
- Answer phone calls and live chats about benefits information and claim status
- Enter patient's information (conditions, medications, examinations)
- Check and update records for claims payments
- Prepare client's spreadsheets and keep online records up to date
Collection/Billing Associate
Industry:
Healthcare / Medical
Employment Period:
July 2019 to May 2021 (21 Months)
Duties and Responsibilities:
- Process payments and invoices from patients/members
- Outbound phone calls for collections
- Send payment reminders, near due and past due communication
- Monitor billing transactions and resolve account discrepancies
- Overcome objections about billing concerns using correct data from system
Data Entry Clerk/Customer Service Rep
Industry:
Healthcare / Medical
Employment Period:
April 2018 to May 2019 (13 Months)
Duties and Responsibilities:
- Answer queries from phone calls, emails and chats
- Gather information to be used on determining benefits
- Upload and update patients/doctors information on portals
- Create spreadsheets for reporting
- Making sure files/documents are always up to date
Admin Assistant
Industry:
Others
Employment Period:
November 2023 to January 2024 (2 Months)
Duties and Responsibilities:
- Oversee day to day happenings in the property management company
- Email and calendar management
- Coordinate with tenants and vendors
- Organized and address maintenance concern
Education History
Field of Study:
Psychology
Major:
Undergraduate
Graduation Date:
June 1, 2023
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Scheduling, Data Analysis, Data Collection, Data Encoding, Data Entry, Administrative Skills, Administrative Support, Calendar Management,
INTERMEDIATE ★★
-
Data Entry
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15429678224
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: i5
- Operating System: Windows 11
All-inclusive Rate: USD $6.56/hr
Sofea
Candidate ID: 467325
ADVANCED
-
Data Entry, Email management, Social Media Management, Microsoft Office...
INTERMEDIATE
-
Data Entry, Graphic Design, Photo Editing, Website Management...
Median Rate
$6.56
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.56 per hour or $USD 568.28 per month
Full Time: $USD 6.56 per hour or $USD 1136.56 per month
Remote Staff Recruiter Comments
- Sofea has been working for 5 years. She has performed various roles in different companies where she supported the following tasks:
- Email Management
- Calendar Management
- Social Media Management
- Booking Appointment
- Email Marketing
- Data Entry
- Basic graphic design
- Since 2020 she started her freelance career and worked with UK clients as a Virtual Assistant.
- She is proficient in Microsoft tools, Google Suite, and Canva,
- She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Strongest Behaviors
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Sofea has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Employment History
Virtual Assistant/Data Entry
Industry:
Others
Employment Period:
February 2021 to June 2022 (16 Months)
Duties and Responsibilities:
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Helped customers select products best fitting personal needs.
- Maintained data confidentiality when inputting public and non-public information into the system.
Chat Moderator
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
May 2020 to October 2021 (17 Months)
Duties and Responsibilities:
- Assisted organizational efforts by filing, entering data and answering phones.
- Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
Front Desk Receptionist
Industry:
Hotel / Hospitality
Employment Period:
December 2017 to March 2020 (27 Months)
Duties and Responsibilities:
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Drafted professional business documents, spreadsheets and correspondence.
- Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
- Scheduled and confirmed appointments.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Social Media Manager
Industry:
Others
Employment Period:
September 2022 to November 2023 (13 Months)
Duties and Responsibilities:
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
Administrative Assistant
Industry:
Others
Employment Period:
January 2023 to April 2025 (27 Months)
Duties and Responsibilities:
- Managing emails and filtering important messages
- Scheduling appointments, meetings, and calendar management
- Organizing digital files and cloud storage (Google Drive, Dropbox, etc.)
- Responding to client inquiries via email or chat
- Following up with leads or clients
- Data entry and database maintenance
- Conducting research and compiling information Invoicing and basic bookkeeping (using tools like QuickBooks, Xero)
Education History
Field of Study:
Food & Beverage Services Management
Major:
Hotel And Restaurant Management
Graduation Date:
June 1, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Data Entry, Email management, Social Media Management, Microsoft Office, Booking Assistance, Graphic Design, Calendar Management,
INTERMEDIATE ★★
-
Data Entry, Graphic Design, Photo EditingWebsite ManagementeCommerce Site DevelopmentAdministrative SupportFacebook Ads
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17898824326
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $9.37/hr
Tedlyn
Candidate ID: 466121
ADVANCED
-
Administrative Support, Executive Assistance, Virtual Assistant Skills, Salesforce CRM...
INTERMEDIATE
-
Data Entry, Project Management, SEO, Xero...
Median Rate
$9.37
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.37 per hour or $USD 811.98 per month
Full Time: $USD 9.37 per hour or $USD 1623.97 per month
Remote Staff Recruiter Comments
Tedlyn is a seasoned Executive/Virtual Assistant with ~18 years’ total experience: 10 years in BPO/call center operations and 8 years (since 2017) as a remote EA/VA. Teddy supports C-suite leaders and founders across Australia, the US, and the UK, handling end-to-end email/calendar management, admin ops, reporting, light websites/content, social media scheduling, and bookkeeping (invoicing/reconciliation). Known for proactivity, discretion, and going the extra mile on both business and occasional personal tasks.
Core Skillset
Executive & Admin Support
- Inbox zero practices, triage/filters, drafting responses
- Calendar control, meeting logistics, follow-ups, travel/light personal tasks
- Weekly reporting (e.g., team attendance, basic ops dashboards)
- Competitor checks / light market research
Project & Workflow Coordination
- Task boards, status updates, SOP upkeep; experience across multiple PM tools
Contracts & Documentation
- Preparing and sending e-sign contracts, routing to correct contacts, tracking signatures, filing
Bookkeeping
- Xero, QuickBooks — invoicing, payment posting, monthly reconciliation
Web & Content
- Basic website maintenance/updates
- Social media: content scheduling, captions, graphics; Buffer for scheduling
- Video: light editing for YouTube (PowerDirector)
- Design: Canva for posts, thumbnails, simple assets
Lead Generation
-
LinkedIn Sales Navigator: list building / contact sourcing
Tools & Platforms
- PM/Collab: ClickUp, Monday.com, Trello, Asana
- CRM/Marketing: HubSpot; Buffer (social scheduling)
- Finance: Xero, QuickBooks
- Content: Canva, PowerDirector; basic website editors/CMS
- Prospecting: LinkedIn Sales Navigator
- General: Google Workspace, Microsoft Office
Industry Exposure
- Esports (EA to CEO)
- Hospitality/Hotels (EA to Directors)
- Online Business Coaching / SMB Systems
- Medical/Healthcare (doctor’s brand socials)
Summary of Work Experience
Executive Assistant (Esports, AU) — Remote
- Managed executive email/calendar; coordinated meetings and deliverables
- Prepared docs, tracked actions, supported ad-hoc research and reporting
Executive Assistant (Hotels, AU) — Remote
- Daily inbox/calendar ownership for Directors; weekly attendance/ops reports
- Basic website maintenance and social content creation/scheduling
Operations/EA (Online Business Coach, US) — Remote
- Contract admin: prepared, sent for e-signature, tracked and filed
- Bookkeeping: Xero/QuickBooks invoicing and monthly reconciliation
- Social media graphics/captions; scheduled via Buffer
Marketing Support (Medical) — Remote
- Created/posting content aligned to the physician’s services
- Assisted on podcast info posts and channel upkeep
BPO/Call Center (PH) — Onsite
- 10 years across customer support/ops environments (foundation in service, SLAs, quality)
Predictive Index Behavioral Profile- Persuader
Strongest Behaviors
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary
Tedlyn Joy is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.
Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.
- Teddy has been working for 10 years catering to clients in the US and Australia.
- She has a solid background as an Executive Assistant/Virtual Assistant where she has equipped herself with various tasks such as:
- project management
- customer service
- email management
- calendar management
- travel coordination/arrangements
- invoicing/payment processing
- answering phone calls
- lead generation
- content creation
- social media management
- graphics designing
- video editing
- She is confident with the administrative support she has done over the years.
- Some of the tools that she is proficient in are:
- Google Workspace
- MS Office Suite
- Asana
- Clickup
- Trello
- Hubspot
- Salesforce
- Xero
- Slack
- Shopify
- She is available to start immediately
https://www.predictiveindex.com/reference-profile/persuader/
Strongest Behaviors
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary
Tedlyn Joy is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.
Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.
Employment History
Executive Assistant/Tech VA
Industry:
Consulting (Business & Management)
Employment Period:
September 2021 to April 2023 (18 Months)
Duties and Responsibilities:
- Manage email and calendar management for the CEO.
- Create content and graphics in Canva.
- Repurpose content for social media and edit YouTube videos
- Book travel arrangment.
- Help clients automate their business with diffrent CRM's like Asana, Trello, ClickUp, HubSpot.
Executive Administrative Assistant
Industry:
Arts / Design / Fashion
Employment Period:
April 2017 to November 2017 (7 Months)
Duties and Responsibilities:
- Handles administrative duties such as scheduling, evaluating, prioritizing, and responding to emails, answering and returning phone calls, organizing paperwork, keeping records, taking notes at meetings, and any other administrative tasks that help the executive accomplish their duties.
Executive Assistant
Industry:
Computer / Information Technology (Software)
Employment Period:
November 2017 to December 2018 (13 Months)
Duties and Responsibilities:
- Keep track of administrative chores and schedules on a daily basis. Among my other responsibilities are filing and organizing my employer's files, responding to emails, scheduling meetings and travel arrangements, and assisting with the production of presentation materials.
Executive Assistant
Industry:
General & Wholesale Trading
Employment Period:
September 2019 to March 2021 (18 Months)
Duties and Responsibilities:
- Perform a variety of administrative tasks and support our company’s senior-level managers. Manage calendars, making travel arrangements and preparing expense reports. Manage executives’ calendars and set up meetings. Make travel and accommodation arrangements.
Executive Assistant to the CEO
Industry:
Entertainment / Media
Employment Period:
March 2021 to November 2021 (8 Months)
Duties and Responsibilities:
- Assists the CEO with daily administrative activities.
- Manage CEO's day to day calendar.
- Planning sophisticated and extensive travel arrangements, itineraries, and agendas.
- Compiling materials for meetings and minutes of the meeting.
- Completing expense reports, authoring and preparing communications.
Personal Assistant & Jr. Executive Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
June 2022 to October 2022 (4 Months)
Duties and Responsibilities:
- Email Mangement (MS Outlook)
- Calendar Management
- Process invoice to clients using Xero
- Project Management using Trello.
- Keep track and measure content performance across client LinkedIn using Shield Analytics.
Executive Management Assistant
Industry:
Accounting / Audit / Tax
Employment Period:
January 2019 to July 2019 (6 Months)
Duties and Responsibilities:
- Maintain a daily record of administrative duties and schedules. Among my other duties are filing and organizing my employer's files, responding to emails, scheduling meetings and travel arrangements, and assisting with the production of presentation materials.
Sr. Operations Representative
Industry:
Others
Employment Period:
January 2014 to February 2017 (37 Months)
Duties and Responsibilities:
- Perform account level research and advise customers of products that may benefit them. Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades and update account information and complete accurate documentation.
Customer Service Associate
Industry:
Others
Employment Period:
September 2010 to January 2014 (40 Months)
Duties and Responsibilities:
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Virtual Assistant
Industry:
Construction / Building / Engineering
Employment Period:
November 2022 to January 2023 (2 Months)
Duties and Responsibilities:
- Answer phone calls and respond to emails.
- Schedule meetings with clients / calendar management.
- Issue invoices to clients.
- Prepare presentations according to instructions given.
- Make travel arrangements if needed.
- Other administrative tasks assigned by the client.
Virtual Assistant
Industry:
Consulting (Business & Management)
Employment Period:
April 2023 to October 2023 (6 Months)
Duties and Responsibilities:
Executive Assistant
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
June 2023 to February 2024 (8 Months)
Duties and Responsibilities:
- Manage daily calendar, appointments, meetings, tech schedule, downtime, payroll, tech drop reconciliation, hiring, training, and account receivables.
- Review performance and report findings to Senior Manager.
- Coordinate and schedule leads from Google Ads, Dispatch, and social media.
Executive Assistant ( Part Time)
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
February 2024 to Present
Duties and Responsibilities:
- Provided comprehensive administrative support to the CEO and executive team at a dynamic tech startup.
- Managed calendars, coordinated meetings, handled email correspondence, assisted with project management, prepared presentations, conducted research, and maintained confidentiality of sensitive information.
- Demonstrated excellent organizational skills and multitasking ability in a fast-paced environment.
Education History
Field of Study:
Law
Major:
Law
Graduation Date:
March 26, 2010
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Marketing
Major:
Marekting
Graduation Date:
March 29, 2004
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative SupportExecutive AssistanceVirtual Assistant SkillsSalesforce CRM
INTERMEDIATE ★★
-
Data EntryProject ManagementSEOXero
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 201.99, Upload: 182.44
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MacBook Air
- Processor: Apple M1
- Operating System: MacOS X
All-inclusive Rate: USD $8.43/hr
Mariz
Candidate ID: 465351
ADVANCED
-
Administrative Support, Data Entry, Email Handling, Email Support...
INTERMEDIATE
-
Scheduling, Social Media Marketing, Social Media, Social Media Management...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.37 per hour or $USD 811.98 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Mariz has 13 years of relevant work experience. She was a Customer Service Representative and Virtual Assistant.
- She has supported various administrative tasks such as:
- order management
- chat support
- data entry
- email management
- social media management
- travel arrangements
- taking inbound calls
- She is proficient with Google Suite, Microsoft Office, Zendesk and Shopify.
- She can start immediately.
Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
Behavioral Summary
Mariz is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mariz, who takes responsibilities very seriously.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2008 to October 2012 (56 Months)
Duties and Responsibilities:
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Process orders on customers' behalf.
- Handle customer complaints, offer appropriate solutions and alternatives within time constraints, and follow up to ensure resolution.
- I am responsible for diagnosing and repairing faults.
Virtual Assistant
Industry:
Transportation / Logistics
Employment Period:
November 2012 to January 2015 (26 Months)
Duties and Responsibilities:
- Provide customer service as the first point of contact.
- Plan truck pickups and deliveries.
- Monitor tracking events.
- Organize drivers' calendars.
- Manage contact list.
Customer Happiness Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2016 to January 2022 (71 Months)
Duties and Responsibilities:
- Responding to inquiries about a company's products or services.
- Handling customer complaints.
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Providing order information and tracking details.
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Tourism Management
Graduation Date:
May 8, 2010
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Support, Data Entry, Email Handling, Email Support, Chat Support, Customer Handling, Customer Support, Customer Experience, Order Management, Order Processing,
INTERMEDIATE ★★
-
SchedulingSocial Media MarketingSocial MediaSocial Media Management
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result: Download: 398.32, Upload: 189.20
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Apple MacBook Pro
- Processor: 1.4 GHz Quad-Core Intel Core i5
- Operating System: MacOS X
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Why Should You Hire a Virtual Executive Assistant?
- Cost-effectiveness. VEAs eliminate the need for office space and equipment, reducing overhead costs, which contributes to overall business growth.
- Flexibility. It is one of the key advantages offered by managing a virtual executive assistant. They can work outside traditional office hours, providing round-the-clock support when needed, which is a significant advantage for many businesses.
- Scalability. It can be enhanced by utilising a virtual assistant to manage administrative tasks on an hourly rate. VEAs can easily adjust their workload to match your business needs.
- Access to Global Talent. This factor allows organisations to hire skilled executive assistants who can meet diverse executive needs. You can hire the best talent regardless of geographical location.

How a Virtual Executive Assistant Can Enhance Your Productivity
VEAs excel at remote executive time management and digital task prioritisation. They can handle time-consuming tasks like email management, scheduling, and travel planning, allowing executives to focus on high-level strategic work.
Cost-Effectiveness of Virtual Executive Assistant Services
Compared to full-time, in-office employees, VEAs offer significant cost savings, particularly for large companies operating in a home office environment.
You pay only for the hours worked, without the additional expenses of benefits, office space, or equipment, making it ideal for business growth, especially when considering the difference between an executive assistant and a virtual assistant.
Steps to Find the Right Virtual Executive Assistant
- Define your needs and required skills.
- Create a detailed job description for an executive virtual assistant.
- Use reputable platforms or agencies specialising in virtual EA services.
- Screen candidates thoroughly.
- Conduct video interviews for hiring virtual assistant jobs to find the right candidate who understands the unique needs of a home office.
- Assign a test project.
- Check references for your virtual assistant to guarantee they can handle administrative duties effectively.
- Make an offer and negotiate terms.
What to Look for in a Virtual Executive Assistant
- Strong communication skills are crucial for both an assistant and a virtual executive.
- Proficiency in digital tools and platforms.
- Time management and organisational abilities are vital for an executive assistant or virtual assistant to succeed in their roles.
- Problem-solving skills are essential for an executive assistant managing customer success manager responsibilities.
- Adaptability and quick learning are essential skills for a virtual assistant to thrive in a home office environment.
- Discretion and confidentiality are paramount qualities that an executive assistant will need to protect sensitive information in both internal and external communications.
- Proactivity and initiative
Common Mistakes When Hiring a Virtual Executive Assistant
- Not clearly defining roles and expectations can lead to confusion between assistants and virtual team members.
- Overlooking cultural fit.
- Neglecting to verify technical skills can hinder the effectiveness of a new virtual assistant in their role.
- Failing to establish clear communication protocols can hinder the effectiveness of managing a virtual executive assistant.
- Underestimating the importance of trust and reliability.
What Tasks Can a Virtual Executive Assistant Handle?
- Email management and correspondence can be streamlined with a remote executive assistant who provides executive-level support.
- Calendar management and scheduling can be efficiently handled by a virtual assistant.
- Travel arrangements and itinerary planning.
- Document preparation and management are crucial executive assistant tasks for maintaining organisation.
- Data entry and analysis.
- Expense reporting and bookkeeping can be streamlined by hiring a virtual assistant in a home office, allowing for better management of admin tasks and internal communications.

Project Management and Organisation
VEAs in 2025 will be adept at using advanced project management tools to support business growth and administrative tasks.
- Coordinate remote teams effectively to support executive assistant tasks.
- Track project progress.
- Manage deadlines and deliverables.
- Facilitate virtual meetings and collaborations with a remote executive assistant.
Calendar Management and Scheduling Support
Virtual executive assistants excel at managing tasks efficiently and maintaining communication in a home office setup, which is essential for many businesses.
- Optimising executives’ schedules.
- Coordinating meetings across time zones.
- Managing appointment setting and follow-ups.
- Implementing effective time-blocking strategies with the help of a backup assistant can improve productivity in a home office.
Steps for Successful Onboarding of a Virtual Executive Assistant
- Provide a comprehensive welcome package.
- Schedule a series of orientation video calls.
- Grant necessary access to tools and systems for the new virtual assistant to provide ongoing support as a business owner.
- Introduce the VEA to key team members to enhance customer success manager initiatives.
- Clearly communicate expectations and goals.
- Start with small tasks and gradually increase responsibility when you hire a new virtual executive assistant to meet executive needs.
- Establish regular check-ins and feedback sessions.
Setting Clear Expectations and Communication
- Define working hours and availability clearly when working with an administrative assistant.
- Establish preferred communication channels for administrative duties to enhance the effectiveness of managing a virtual executive assistant.
- Set response time expectations
- Create a system for task prioritisation and delegation to your assistant or virtual assistant.
Tools and Software for Efficient Collaboration
In 2025, VEAs will be proficient in a wide range of digital tools, including those that enhance administrative support.
- Project management platforms (e.g., Asana, Trello) are vital tools for virtual assistants to organise tasks in a home office.
- Communication tools (e.g., Slack, Microsoft Teams) are crucial for maintaining an effective inbox management system.
- Video conferencing software (e.g., Zoom, Google Meet) can be effectively managed by an administrative assistant.
- Cloud storage and file sharing (e.g., Dropbox, Google Drive)
- Time tracking and productivity apps can be enhanced by managing a new virtual executive assistant effectively.
What Are the Key Skills of a Successful Virtual Executive Assistant?
Essential Communication Skills for Virtual Executive Assistants
- Clear and concise written communication is crucial for an executive assistant or virtual assistant to establish smooth operations.
- Active listening is a key skill for an executive assistant to understand executive needs effectively.
- Effective verbal communication in virtual settings.
- Cross-cultural communication competence is important for an executive assistant or virtual assistant working in diverse environments.
- Ability to adapt communication style to different internal and external stakeholders.
Technical Skills Required for Virtual Executive Assistants
- Proficiency in office productivity suites.
- Familiarity with project management software is essential for a full-time employee, an executive assistant, or a virtual assistant working in a home office.
- Basic graphic design skills.
- Data analysis and reporting capabilities.
- Understanding of cybersecurity best practices is crucial for a virtual assistant managing sensitive information.
Time Management and Delegation Skills
- Ability to prioritise tasks effectively is vital for a business owner or a virtual assistant.
- Skill in breaking down complex projects is vital for a virtual assistant managing admin tasks and providing executive-level support.
- Proficiency in time-tracking and productivity tools is essential for a virtual assistant’s success manager role.
- Expertise in creating and managing to-do lists is essential for hiring a full-time virtual assistant.
- Capacity to delegate tasks to other team members when appropriate
What Are the Challenges of Working with a Virtual Executive Assistant?
Common Challenges in Remote Relationships
- Building trust and rapport without face-to-face interaction.
- Maintaining clear communication across different time zones.
- Ensuring data security and confidentiality is essential when working with many virtual assistants.
- Managing workload and avoiding burnout is easier when an executive assistant or a virtual assistant can help with administrative tasks.
- Keeping the virtual executive assistant (VEA) engaged and motivated is crucial for productivity in many businesses operating from a home office.
How to Overcome Communication Barriers
- Schedule regular video check-ins with a new virtual assistant for ongoing support and effective communication.
- Use collaborative tools for real-time updates to enhance the effectiveness of executive assistant tasks in a home office.
- Establish clear communication protocols to enhance internal and external administrative support.
- Encourage open feedback and questions to ensure the right person is handling admin tasks effectively.
- Invest in team-building activities, even virtually, to foster collaboration between an executive assistant and a virtual assistant.
Managing Time Zones and Availability
- Use world clock tools to track different time zones when coordinating with an executive assistant or virtual assistant.
- Establish core hours for synchronous work.
- Utilise asynchronous communication methods.
- Plan ahead for important meetings and deadlines with the help of a full-time executive virtual assistant based in the Philippines.
- Be flexible and understanding of time zone differences when working with a virtual assistant in a home office.
Maximising the Potential of Your Virtual Executive Assistant
Continuous Training and Development
Invest in your VEA’s growth by hiring the right virtual assistant.
- Providing access to online courses and webinars to enhance skills for home office workers.
- Encouraging participation in industry conferences can be organised by hiring an administrative assistant.
- Offering mentorship opportunities.
- Supporting professional certifications.
Leveraging AI and Automation
In 2025, VEAs will increasingly use AI-powered tools for:
- Predictive scheduling
- Automated email sorting and responses
- Smart task prioritisation is essential when an assistant may help with daily responsibilities
- Data analysis and reporting
Measuring and Improving Performance
- Set clear KPIs and performance metrics.
- Use productivity tracking tools and time tracking apps to optimise executive assistant tasks.
- Conduct regular performance reviews to assess the effectiveness of your virtual assistant in supporting business growth.
- Solicit feedback from internal and external stakeholders to refine processes.
- Implement a system for continuous improvement in managing a virtual executive assistant to maximise productivity.
The Future of Virtual Executive Assistance
Emerging Trends in Virtual Executive Support
- The integration of AI and machine learning in daily tasks can be facilitated by hiring a virtual assistant to help with administrative duties.
- Increased focus on data analysis and strategic support.
- The growth of specialised VEAs for specific industries is becoming increasingly important for large companies.
- Enhanced virtual reality tools for remote collaboration.
- Greater emphasis on cybersecurity and data protection is also necessary to uphold a strong privacy policy for assistants and virtual teams.
Preparing for the Evolution of the VEA Role
- Stay updated on emerging technologies to best suit your high-quality virtual assistant’s skills in a home office.
- Develop a growth mindset and adaptability to assist with administrative duties.
- Focus on high-value, strategic tasks that AI cannot easily replicate.
- Cultivate emotional intelligence and soft skills to enhance communication with internal and external stakeholders.
- Build a strong personal brand in the digital space to attract more clients for your home office services.

Get ready to hire your Virtual Executive Assistant
As we approach 2025, new virtual executive assistants will play an increasingly crucial role in supporting business leaders and driving organisational success.
By understanding the evolution of virtual assistance, leveraging the right tools, and fostering strong remote working relationships, executives can unlock unprecedented levels of productivity and efficiency.
Whether you are considering hiring your first VEA or looking to optimise your existing virtual support, this guide provides the insights and strategies you need to be successful in your quest to create a successful virtual executive assistant environment.
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Darren Aragon is a multifaceted writer with a background in Information Technology, beginning his career in research at Pen Qatar and transitioning through customer service to a significant role at Absolute Service, Inc. His journey into freelance writing in 2021 has seen him excel across various niches, showcasing his adaptability and deep understanding of audience engagement.



































