In today’s fast-paced business world, virtual executive assistants (VEAs) have become indispensable for many leaders and organisations seeking executive assistant jobs.
As we look ahead to 2025, the role of VEAs is set to evolve further, incorporating advanced technologies and skills to provide even more valuable remote executive support.
This comprehensive guide will explore everything you need to know about virtual executive assistants in 2025, from their definition and benefits to hiring, onboarding, and maximising their potential.
IN THIS BLOG
- ➤
What is a Virtual Executive Assistant? - ➤
How Do Virtual Executive Assistants Differ from Traditional Assistants? - ➤
Key Roles of a Virtual Executive Assistant - ➤
Why Should You Hire a Virtual Executive Assistant? - ➤
How a Virtual Executive Assistant Can Enhance Your Productivity - ➤
Cost-Effectiveness of Virtual Executive Assistant Services - ➤
Steps to Find the Right Virtual Executive Assistant - ➤
What to Look for in a Virtual Executive Assistant - ➤
Common Mistakes When Hiring a Virtual Executive Assistant - ➤
What Tasks Can a Virtual Executive Assistant Handle? - ➤
Project Management and Organisation - ➤
Calendar Management and Scheduling Support - ➤
Steps for Successful Onboarding of a Virtual Executive Assistant - ➤
Setting Clear Expectations and Communication - ➤
Tools and Software for Efficient Collaboration - ➤
What Are the Key Skills of a Successful Virtual Executive Assistant? - ➤
Essential Communication Skills for Virtual Executive Assistants - ➤
Technical Skills Required for Virtual Executive Assistants - ➤
Time Management and Delegation Skills - ➤
What Are the Challenges of Working with a Virtual Executive Assistant? - ➤
Common Challenges in Remote Relationships - ➤
How to Overcome Communication Barriers - ➤
Managing Time Zones and Availability - ➤
Maximising the Potential of Your Virtual Executive Assistant - ➤
Continuous Training and Development - ➤
Leveraging AI and Automation - ➤
Measuring and Improving Performance - ➤
The Future of Virtual Executive Assistance - ➤
Emerging Trends in Virtual Executive Support - ➤
Preparing for the Evolution of the VEA Role - ➤
Get ready to hire your Virtual Executive Assistant
What is a Virtual Executive Assistant?
A virtual executive assistant is a remote professional who provides administrative, technical, and strategic support to executives and business leaders at an hourly rate.
Although working remotely, VEAs leverage digital tools and platforms to manage tasks, streamline processes, and enhance productivity for their clients.
How Do Virtual Executive Assistants Differ from Traditional Assistants?
Unlike traditional in-office assistants, virtual executive assistants (VEAs) offer greater flexibility and scalability, making them increasingly valuable in the workspace.
Additionally, these digital professionals can seamlessly work across different time zones, allowing for round-the-clock productivity and support for global businesses that need a virtual assistant.
VEAs are highly adaptable, capable of serving various industries with their diverse skill sets, which often include proficiency in cutting-edge digital tools and software, making them the right person for your needs.
As we approach 2025, VEAs are expected to become even more sophisticated in their use of advanced technologies, such as artificial intelligence and machine learning, to enhance their capabilities in online administrative assistance and virtual office management.
Therefore, this technological prowess enables VEAs to handle complex tasks more efficiently, from managing intricate schedules and coordinating virtual meetings to analysing data and generating insightful reports, all while maintaining the personal touch that is crucial in executive support roles.
Key Roles of a Virtual Executive Assistant
VEAs in 2025 will take on multifaceted roles, including:
- Digital executive aide provides essential support in a home office environment.
- Remote personal assistant available at an hourly rate.
- Executive task delegation manager.
- Virtual productivity enhancement specialists in a home office setting can greatly improve efficiency.
- Online executive coordination expert.
|
Task |
Description |
Benefit |
Calendar Management |
Scheduling appointments, managing conflicts, and optimising time allocation | Allows executives to focus on high-priority tasks without worrying about scheduling logistics |
Email Management |
Filtering, prioritising, and responding to emails | Reduces time spent on non-essential communications, ensuring important messages are addressed promptly |
Travel Arrangements |
Booking flights, hotels, and transportation | Saves time and ensures smooth travel experiences, allowing executives to focus on meeting objectives |
Meeting Coordination |
Organising and preparing for meetings, creating agendas | Enhances meeting productivity and ensures all necessary materials are prepared in advance |
Document Preparation |
Creating reports, presentations, and other documents | Frees up executive time for strategic thinking while ensuring high-quality materials are produced |
Expense Management |
Tracking expenses, preparing reports, and managing budgets | Maintains financial accountability and allows executives to focus on strategic financial decisions |
Project Management |
Overseeing timelines, coordinating team members, and tracking progress | Ensures projects stay on track and deadlines are met, reducing executive stress |
Research |
Gathering information on various topics as needed | Provides executives with necessary data for informed decision-making without time-consuming research |
Client Relations |
Managing communication with clients and stakeholders | Maintains positive relationships and ensures timely responses to client needs |
Office Management |
Overseeing office supplies, equipment, and general operations | Creates a smooth-running work environment, allowing executives to focus on core business activities |
Event Planning |
Organising company events, conferences, and team-building activities | Boosts team morale and company culture without burdening executives with logistical details |
Personal Task Management |
Handling personal errands and appointments for executives | Allows executives to maintain work-life balance and focus on professional responsibilities |
Gatekeeping |
Screening calls, visitors, and requests for executive’s time | Protects executive’s time and ensures only high-priority matters reach their attention |
Team Support |
Assisting with team coordination and communication | Improves team efficiency and allows executives to lead more effectively |
Process Improvement |
Identifying and implementing more efficient work processes | Enhances overall organizational productivity and allows executives to focus on strategic growth |
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $7.03/hr
John
Candidate ID: 538962
ADVANCED
-
Canva, Salesforce CRM, eBay, Web Hosting...
INTERMEDIATE
-
B2B, Customer Relations, Data Entry, eCommerce...
Median Rate
$7.03
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 7.03 per hour or $USD 1217.79 per month
Remote Staff Recruiter Comments
- John Gerwin has a bachelor's degree in Information Technology. He has been working for 5 years handling different roles such as Customer Care Specialist, Customer Service Representative, Executive Assistant and Operations Assistant under these companies Conduent, Teleperformance, Innovately and Permitflow. He has experience handling different kind of international clients.
- He was proficient in using these skills and tools:
- Proficient in Php, Html, CSS & Website hosting/builders (Wix/Godaddy/Web), with expertise in RWS Webfronts for retail management.
- Knowledgeable in Adobe Photoshop, Figma & Canva, enabling effective design and visual communication.
- Knowledgeable with OS: Windows XP-11, Mac and Android, providing comprehensive operating system knowledge.
- Proficient in Microsoft Office applications, facilitating efficient data processing and document creation. Software & Hardware Troubleshooting expertise, ensuring seamless system performance and issue resolution.
- Knowledgeable in Google Suite, proficiently utilizing a wide range of tools such as Gmail, Google Docs, Google Sheets, and Google Drive for enhanced productivity and collaboration.
- Knowledgeable and familiar with QuickBooks for business, contributing to streamlined financial management and accounting processes.
- eBay Seller Platform: Proficient in navigating and utilizing the eBay seller platform to manage listings, handle customer relations, and optimize sales performance.
- Cost Efficiency Analysis: Skilled in analyzing the cost-effectiveness of items, assessing profitability, and making data-driven decisions to enhance business outcomes on eBay.
- Data Entry: Experienced in accurately and efficiently performing data entry tasks, ensuring data integrity and completeness for smooth business operations.
- Exceptional written correspondence skills in both chat and email, delivering clear and concise communication to enhance customer satisfaction and business interactions.
- He has been a Customer Care Specialist for 7 months. Providing Telco customer care and technical support through chat-based communication, resolving inquiries and issues promptly.
- He was a Customer Service Representative (Email and Chat) for 3 years. Responsible in providing customer service as an email representative for a magazine publication, addressing customer inquiries and concerns. Prior to that, served as a chat support specialist for a well-known retail company in the US, offering customer care and technical support through chat-based communication.
- He has been an Executive Assistant for 1 year. Served as point of contact between executives, employees, clients, and external partners, maintaining communication and facilitating collaborations. Managed executives' calendars and coordinated meetings, optimizing time management and scheduling. Formatted and crafted internal and external communications, including memos, emails, presentations, and reports. Played a pivotal role in managing the ecommerce business, handling data entry, cost & profit analytics, and contributing to strategic decision-making.
- He was an Operation Assistant for 1 year. Facilitating and overseeing the permits and requirements for building constructions. Managing and ensuring adherence to complex regulations and schedules. Communicating with various municipalities regarding processes and regulations prior to submitting specific permits.
- John Gerwin can start ASAP and open for full time and part time roles.
Predictive Index Behavioral Profile - Artisan
Strongest Behaviors
John Gerwin will most strongly express the following behaviors:
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
- Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary
John Gerwin is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; John Gerwin plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Executive Assistant
Industry:
Retail / Merchandise
Employment Period:
July 2022 to September 2023 (13 Months)
Duties and Responsibilities:
- Served as point of contact between executives, employees, clients, and external partners, maintaining communication and facilitating collaborations.
- Managed executives' calendars and coordinated meetings, optimizing time management and scheduling.
- Formatted and crafted internal and external communications, including memos, emails, presentations, and reports.
- Played a pivotal role in managing the ecommerce business, handling data entry, cost & profit analytics, and contributing to strategic decision-making.
Customer Service Representative Email AND Chat
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2018 to December 2021 (45 Months)
Duties and Responsibilities:
- Provided customer service as an email representative for a magazine publication, addressing customer inquiries and concerns.
- Prior to that, served as a chat support specialist for a well-known retail company in the US, offering customer care and technical support through chat-based communication.
Customer Care Specialist Chat
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2017 to October 2017 (7 Months)
Duties and Responsibilities:
- Provided Telco customer care and technical support through chat-based communication, resolving inquiries and issues promptly.
Operations Assistant
Industry:
Construction / Building / Engineering
Employment Period:
September 2023 to December 2023 (3 Months)
Duties and Responsibilities:
- Facilitating and overseeing the permits and requirements for building constructions.
- Managing and ensuring adherence to complex regulations and schedules.
ADMINISTRATIVE ASSISTANT VIRTUAL ASSISTANT
Industry:
Employment Period:
January 2024 to January 2025 (12 Months)
Duties and Responsibilities:
ADMINISTRATIVE ASSISTANT VIRTUAL ASSISTANT
Industry:
Employment Period:
January 2024 to January 2025 (12 Months)
Duties and Responsibilities:
EXECUTIVE ASSISTANT VIRTUAL ASSISTANT
Industry:
Employment Period:
January 2022 to January 2023 (12 Months)
Duties and Responsibilities:
EXECUTIVE ASSISTANT VIRTUAL ASSISTANT
Industry:
Employment Period:
January 2022 to January 2023 (12 Months)
Duties and Responsibilities:
CUSTOMER SERVICE REPRESENTATIVE EMAIL/CHAT
Industry:
Employment Period:
January 2018 to January 2021 (36 Months)
Duties and Responsibilities:
CUSTOMER SERVICE REPRESENTATIVE EMAIL/CHAT
Industry:
Employment Period:
January 2018 to January 2021 (36 Months)
Duties and Responsibilities:
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information System
Graduation Date:
March 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
BSIS
Graduation Date:
October 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Canva, Salesforce CRM, eBay, Web Hosting, Calendar Management,
INTERMEDIATE ★★
-
B2BCustomer RelationsData EntryeCommercePHP Frameworks
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15727421179
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: AMD Ryzen 7
- Operating System: Windows 11
All-inclusive Rate: USD $8.90/hr
Bernice
Candidate ID: 538218
ADVANCED
-
Project Management, Social Media Management, Executive Assistance, Communication Skills...
INTERMEDIATE
-
Graphic Design, LinkedIn Lead Generation, Brand Management, Customer Service...
Median Rate
$8.90
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.90 per hour or $USD 1542.73 per month
Remote Staff Recruiter Comments
- Bernice has been an Executive Assistant for 4 years. She has a degree in Interior Design. She worked with Real Estate, Dentistry and EA Coaching Industry clients based in the US and Latin America.
- She was tasked with Scheduling, Task Management, Marketing, Simple Graphic Design, Social media postings and management, Email Management: invoicing and travel and accommodation arrangements. She provides company branding, creates social media marketing content for clients’ social platforms, and manages communities. She was responsible for communicating with clients and stakeholders ensuring all inquiries were responded and concerns were addressed.
- She used the following Software:
- Slack
- Google Workspace
- Ring Central
- Avaya
- She can start ASAP and is open for full-time and part-time.
Strongest Behavior
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged
- Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
Bernice is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when she believes she are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. She have a lot of confidence in herself, their own knowledge, ability and decisions.
Bernice is an ingenious and innovative problem-solver and troubleshooter. She has an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. She will drive hard to get things done her own way, and quickly. A self-starter who initiates makes decisions, and assumes responsibility for those decisions. She has a strong competitive drive, is ambitious, and will drive hard to achieve goals. Her sense of urgency and impatience for results will put pressure on others as well as on herself.
Employment History
Merchandising and Public Relations Head
Industry:
Entertainment / Media
Employment Period:
November 2019 to January 2020 (2 Months)
Duties and Responsibilities:
- Management of licensing, procurement, warehousing, distribution, inventory, and documentation of official merchandise.
Guide
Industry:
Travel / Tourism
Employment Period:
December 2017 to October 2019 (22 Months)
Duties and Responsibilities:
- Activity lead, safety assurance of equipment, customer traffic management, and ground safety control, and client management.
Leasing Senior Manager
Industry:
Retail / Merchandise
Employment Period:
August 2016 to December 2017 (16 Months)
Duties and Responsibilities:
- Management of clients, leases, and contracts; creation of business plans for new malls and existing mall redevelopment.
Construction Project Manager/Business Development/Outdoor Projects Officer
Industry:
Retail / Merchandise
Employment Period:
April 2013 to June 2017 (50 Months)
Duties and Responsibilities:
- Management and curation of retail brands, asset management, retail trend forecast, and brand book development.
- Development and management of business support programs through tourism projects, community partnerships, and CSR programs.
- Design and project management of store constructions, fit-outs, and event staging; and management of construction guidebook.
Creative Artist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2008 to January 2009 (12 Months)
Duties and Responsibilities:
- Development of marketing campaigns for Printed and digital media.
- Production assistant for product photo and TV ad shoots. Marketing Graphic Design
Freelance Virtual Assistant
Industry:
Employment Period:
December 2020 to October 2023 (34 Months)
Duties and Responsibilities:
- Executive Assistant - Remote managing operations, emails, streamlining schedules, clients, and databases.
- Social Media Marketing Specialist - Provides company branding, creates social media marketing content for clients’ social platforms, and manages communities.
- Customer Service for Email and Chat Support - Communicates with clients and stakeholders ensuring all inquiries are responded and concerns are addressed.
- Operations Assistant Ensures all tasks are delegated to the team, monitored, delivered on time and properly dealt with.
Project and Administrative Assistant
Industry:
Non-Profit Organisation / Social Services / NGO
Employment Period:
July 2024 to October 2024 (2 Months)
Duties and Responsibilities:
- Invoice management
- Data encoding
- Data sourcing
- Inbox and email management
- Email correspondence (if necessary)
- Checking calendar and setting up appointments (if necessary)
- Project tracking and creation of time plans - update action plans and making follow-ups
- Help in sourcing for inspiration from Pinterest and other websites
- Liaising with creative team for any requests
- Some reporting
- Other admin duties that may be assigned by the client
- Taking notes in meetings
- Putting together time plans
- Basic design work (not mandatory)
- Project Management (alongside other team members)
Education History
Field of Study:
Architecture
Major:
Interior Design
Graduation Date:
January 5, 2008
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Project Management, Social Media Management, Executive Assistance, Communication Skills, Operations Management,
INTERMEDIATE ★★
-
Graphic DesignLinkedIn Lead GenerationBrand ManagementCustomer ServiceAsana
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15699767542
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MacBook Air
- Processor: 1.6 GHz Dual-Core Intel Core i5
- Operating System: MacOS X
All-inclusive Rate: USD $9.37/hr
Ryan
Candidate ID: 537284
ADVANCED
-
Administrative Support, Shopify, Team Management, Canva...
INTERMEDIATE
-
Customer Service Management, Virtual Assistant Skills, eCommerce, Social Media Marketing...
Median Rate
$9.37
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.37 per hour or $USD 811.98 per month
Remote Staff Recruiter Comments
- Ryan has been working for 15+ years handling and performing roles such as Technical Support Representative Tier 2, Subject Matter Expert, Executive Assistant and Customer Service Interim Team Manager under these companies - TeleTech Philippines, Convergys Intelligent Contact, Cognizant, Everything Sports (Virtual) and Ibex. He has catered international clients.
- He was exposed and proficient to the following tasks and tools:
- Amazon retail
- FBA
- Order Management
- Inventory Management
- Customer Service
- Technical Support
- Data Entry
- Client Management
- Social Media Marketing
- MS Office
- Sales and Finance
- Leadership and Management Skills
- Back Office Support for Life and Health Insurance Agents
- He has been certified in LIMRA, LEAN and a Six Sigma White Belt holder
- He has expertise in Amazon retail, FBA, and payment processing across both voice and non-voice platforms. While primarily skilled in product listing on Shopify, he possesses a thorough understanding of Amazon's regulations and guidelines.
- He is skilled in SEO, especially in optimizing images, creating product meta descriptions, and choosing keywords.
- He has been a Service Interim Team Manager for 4 years. Responsible in leading and managing a team of retail associates within our fulfillment centers. Playing a critical role in ensuring the smooth operation of our retail department and delivering exceptional customer experiences.
- He's been also Executive Assistant (Virtual) for 2 years that process orders, handle shipping logistics, and ensure timely delivery of products. Exposed to CRM, Shopify, Woo-commerce, data entry, email, and Database. Manages Facebook, Twitter, and Instagram accounts. Worked with senior management to initiate new projects and assist in various processes.
- He has been Subject Matter Expert for 3 years and 1 month as well. Analyzed business problems. Worked with multidisciplinary teams and supported teams in the continuous delivery of quality products and services, enhancing usage and introducing new features.
- He's been a Technical Support Representative for 4 years and 7 months. Assist Microsoft Windows users in properly installing the operating system, essential software offered by Microsoft, patches, trouble shoot and updates, and troubleshooting if any errors are encountered. And, Part of the escalations team.
- He is proficient in using:
- MS Office
- GSuite
- WooCommerce
- Shopify
- CRMs
- Slack
- Monday.com
- Taskworld
- Asana
- Canva
- FB Ads
- AWS
- Chime
- Zoom
- Calendly
- Zendesk
- Salesforce
- Peoplesoft
- Liveagent
- CSC
- Ryan can start ASAP and open to any full-time or part-time roles.
Strongest Behaviors:
Ryan will most strongly express the following behaviors:
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Ryan is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.
Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.
Employment History
Subject Matter Expert
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2013 to April 2016 (36 Months)
Duties and Responsibilities:
- LIMRA Certified
- LEAN Certified
- Six Sigma White Belt
- Back-office support for Life and Health Insurance Agents.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Supported teams in the continuous delivery of quality products and services, enhancing usage and introducing new features.
Customer Service Interim Team Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2019 to June 2023 (47 Months)
Duties and Responsibilities:
- Process and manage customer orders, ensuring accuracy and timely delivery.
- Coordinating with internal teams such as sales, logistics, and finance to ensure smooth order processing.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through a positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties. (CRM) Desktop Support
Executive Assistant Virtual
Industry:
Retail / Merchandise
Employment Period:
July 2017 to June 2019 (23 Months)
Duties and Responsibilities:
- Process orders, handle shipping logistics, and ensure timely delivery of Certifications products. EF SET English Certificate 71/100 (C2 Proficient)
- Manage day-to-day operations of the e-commerce sports shop, ensuring Social Media Marketing smooth functioning and timely execution of tasks.
- Client Management Honors-Awards
- Manages CRM, Shopify, Woo-commerce, data entry, email, and Database. VIP Employee Recognition
- Track and monitor inbound shipments, ensuring timely delivery and accurate documentation.
- Manages Facebook, Twitter, and Instagram accounts.
- Handled confidential and sensitive information with discretion and tact.
- Developed and maintained automated alert systems for essential deadlines.
- Worked with senior management to initiate new projects and assist in various processes.
Technical Support Representative tier 2
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2009 to March 2013 (42 Months)
Duties and Responsibilities:
- Assist Microsoft Windows users in properly installing the operating system, essential software offered by Microsoft, patches and updates, and troubleshooting if any errors are encountered.
- Part of the escalations team and accepts supervisory calls.
- Assessed the technical complexity of tickets to escalate to the Tier 3 team.
- Performed technical troubleshooting and diagnosis, software installation, and information gathering to keep infrastructure operational.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2008 to June 2009 (11 Months)
Duties and Responsibilities:
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software, and network issues.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
Google Ads Expert / E-commerce Assistant
Industry:
Retail / Merchandise
Employment Period:
May 2023 to July 2024 (14 Months)
Duties and Responsibilities:
- Managing product catalogues, processing orders, handling customer inquiries, and implementing marketing strategies.
- Also oversee website performance, ensuring it runs smoothly and attracts customers.
eCommerce Administrator
Industry:
Manufacturing / Production
Employment Period:
October 2024 to July 2025 (9 Months)
Duties and Responsibilities:
- Monitor sales emails coming through our Web site and respond to inquiries and provide accurate information and assistance.
- Monitor hotmail emails coming through our eBay and respond to inquiries and provide accurate information and assistance.
- Responsible for monitoring and managing the back end of our Website to ensure accurate inventory status (In or Out of Stock, correct product listings and displayed and up to date products, etc.).
- Create and organize order files and properly transmit them to the warehouse on a daily basis with accurate information.
- Handle invoices for any purchase orders received via email while ensuring accuracy.
- Apply payments received from customers to their respective accounts or orders as per the provided update from the manager.
- Regularly check our eBay for any disputes and messages, respond promptly and resolve issues to maintain customer satisfaction.
- Responsible for monitoring and managing the back end of our eBay to ensure correct product listings.
- Upload/Entering new products into the Inventory Management Software (CIN7 Core).
- Update tracking numbers into eBay on a daily basis.
- Update the stock sheet count regularly to ensure accurate inventory records.
- Assist with phone inquiries, providing excellent customer service and addressing customer needs and concerns effectively.
- Collaborate with teams to ensure efficient and effective resolution of customer issues and inquiries.
- Assisting the Managers with any tasks that they may require help with including data entry or document editing.
- Execute any requests that come through from management, ensuring timely completion and effective communication.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
January 1, 2004
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Support, Shopify, Team Management, Canva, CRM,
INTERMEDIATE ★★
-
Customer Service ManagementVirtual Assistant SkillseCommerceSocial Media MarketingSix Sigma
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15646187442
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Dell
- Processor: i5
- Operating System: Windows 11
All-inclusive Rate: USD $11.71/hr
Andrea
Candidate ID: 531457
ADVANCED
-
.NET 2.0, Administrative Skills, Financial Reports, Executive Assistance...
INTERMEDIATE
-
Executive Support, Executive Assistance, Email management...
Median Rate
$11.71
$13.18
if $1 = PHP52
$16.00
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 11.71 per hour or $USD 1015.07 per month
Full Time: $USD 11.71 per hour or $USD 2030.14 per month
Remote Staff Recruiter Comments
- Andrea has been employed as an Executive Assistant and Customer service representative for nearly four years, specializing in the BPO, real estate, crypto trading, and e-commerce industries. She holds a diploma in Mechanical Engineering Technology. She has catered to clients based in the US, UK, and Canada providing support in tasks such as:
- Email management
- Appointment Setting
- Customer Service
- Research
- Financial Management
- Invoices
- Bookeeping
- Data management
- Digital Marketing
- Phone Support
- Property Management
- other admin tasks
- She is proficient with Asana, Zoho, Salesforce, HubSpot, Trello, AppFolio, Xero, wave, Square Up, QuickBooks, Go High Level, Google Workspace, and Microsoft 365.
- She can start immediately for any full-time job.
- Can consider any time zone.
Strongest Behaviors
- More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
- More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.
- Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
ANDREA JANE is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
Employment History
Real Estate Executive Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
March 2022 to September 2023 (18 Months)
Duties and Responsibilities:
- Personal Assistant to the CEO: Provided dedicated personal support to the CEO within the real estate industry, managing their schedule, handling confidential matters, and ensuring efficient daily operations.
- Travel Arrangements and Personal Tasks: Managed travel arrangements, including booking flights, accommodations, and transportation, while also efficiently handling personal tasks such as online shopping for equipment and other necessities, ensuring the CEO's convenience and efficiency.
- Financial Management: Managed financial activities using Xero/Quickbooks/Square/Wave, including budget tracking, expense reports, and invoice processing and income tracking.
- Property Management: Actively contributed to property management by overseeing property maintenance, ensuring that properties were in excellent condition for guests and tenants. This included finding and managing suppliers for property upkeep, repairs, and renovations.
- Guest support VA/ Rental VA: for guests and new tenants, ensuring seamless reservations and tenant satisfaction. Involves exceptional customer service.
- Property sourcing
- CRM Management: Effectively managed the Customer Relationship, ensuring accurate and up-to-date customer information for improved client interactions and enhanced guest experiences.
- Digital Marketing: Managed digital marketing efforts, including social media management, creating newsletters, and email marketing campaigns,
Executive Assistant & Bookkeeper
Industry:
Others
Employment Period:
June 2021 to February 2022 (7 Months)
Duties and Responsibilities:
Executive Virtual Assistant
Industry:
Others
Employment Period:
April 2019 to June 2021 (25 Months)
Duties and Responsibilities:
Executive Assistant | Operations Assistant
Industry:
Education
Employment Period:
October 2023 to March 2024 (5 Months)
Duties and Responsibilities:
- Software as a Service (SaaS) Company
- Bookkeeping: Managed financial activities, including bookkeeping tasks, using Xero and Wave. Ensured accurate records of financial transactions, contributing to the company's fiscal stability. Handles accounts payable and accounts receivable.
- Social Media Engagement: Orchestrated engaging social media strategies to enhance the company's online presence. Crafted and scheduled posts, fostering connections with the audience and promoting brand visibility.
- CRM Management: Spearheaded the management of the Customer Relationship Management (CRM) system. Ensured accurate and up-to-date customer information, contributing to improved client interactions.
- Market Analysis: Conducted comprehensive market analyses, providing valuable insights for strategic decision-making. Monitored industry trends and competitor activities, staying abreast of the evolving SaaS landscape.
- Operations Support: Collaborated with cross-functional teams to optimize operational processes. Assisted in the development and execution of business strategies, contributing to overall efficiency.
- Executive Support: Undertook responsibilities ranging from scheduling and meeting coordination to ad hoc tasks. Maintained a high level of confidentiality while handling sensitive information.
Executive Assistant | Operations Assistant
Industry:
Computer / Information Technology (Software)
Employment Period:
April 2024 to August 2025 (15 Months)
Duties and Responsibilities:
- Client needs streamlining of his day to day operations.
- Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
- Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
- SOP Management and Creation: Made sure that every tasks and operations in the company is written in a document where they can update the document as they improve the process.
- CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
- Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
- Community Management: Managed multiple communities in different platforms where the Client has their social media presence. Managed engagements, reminders, and answers different questions.
- Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.
Executive Assistant
Industry:
Consulting (Business & Management)
Employment Period:
September 2024 to January 2025 (4 Months)
Duties and Responsibilities:
- Bookkeeping: Managed financial records, including tracking expenses, invoicing clients, and reconciling accounts to ensure accurate financial reporting.
- Social Media Management: Created and scheduled engaging content across various social media platforms, fostering community interaction and enhancing the coach’s online presence.
- Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
- Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
- CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
- Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
- Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.
Executive Assistant/Operations Support
Industry:
Consulting (Business & Management)
Employment Period:
December 2024 to August 2026 (20 Months)
Duties and Responsibilities:
Executive Assistant Bookeeper
Industry:
Accounting / Audit / Tax
Employment Period:
July 2021 to February 2022 (7 Months)
Duties and Responsibilities:
- Digital Presence Enhancement: Executed SEO strategies and Yoast optimization for the firm's online content, improving visibility and attracting potential clients.
- Developed and maintained a blog to showcase the firm's expertise and insights in the accounting industry. •
- Financial Management: Handled bookkeeping tasks to contribute to the financial stability of the firm. Used Xero, Wave and Zoho Books.
- Strategic Communication: Curated and distributed monthly newsletters to keep clients informed about industry updates, tax advice, and firm highlights.
- Personal Assistant: Provided dedicated support to the firm's owner and tax advisor in managing day-to-day tasks and priorities.
- Assisted in personal matters, contributing to the overall efficiency and well-being of the owner.
Education History
Field of Study:
Engineering (Mechanical)
Major:
Diploma in Mechanical Engineering Technology
Graduation Date:
July 22, 2022
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
.NET 2.0, Administrative Skills, Financial Reports, Executive Assistance, Executive Support, Digital Marketing, Social Media Management, Social Media Marketing, Account Management, Bookkeeping, Xero, QuickBooks, Project Management, Operations Management, Property Management, Customer Service, Email Support, Email Marketing, Personal Assistance, Email management, Calendar Management, Zoho CRM, Marketing automation, Website Management, Website Builder, CRM,
INTERMEDIATE ★★
-
Executive SupportExecutive AssistanceEmail management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15488326581
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ACER
- Processor: Intel Core i5
- Operating System: Windows 11
All-inclusive Rate: USD $8.90/hr
Ma.
Candidate ID: 529768
ADVANCED
-
Administrative Skills, Executive Assistance, Graphic Design, Hootsuite...
INTERMEDIATE
-
Business Management, Social Media Management, Paralegal, Outsourcing...
Median Rate
$8.90
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.90 per hour or $USD 771.37 per month
Full Time: $USD 8.90 per hour or $USD 1542.73 per month
Remote Staff Recruiter Comments
- Justine has been working for almost 3 years handling roles such as Admin Operations Assistant/Case Manager Virtual Assistance, Executive Admin Assistant, Content Creator Virtual Assistance, Quality Assurance Virtual Assistance and Operations Customer Service Representative in the Business Process Outsourcing Company, Construction Firm, Law Firm, e-commerce, affiliate marketing, solar business, digital marketing and financial services. She was able to cater clients from US and UK.
- She was exposed to the following tasks:
- Executive Virtua Assistance
- Accounting
- Appointment Setting
- Sales Lead Generation
- Property Management
- Amazon Product Research
- Legal Assistance
- Payroll
- Calendar management
- Graphic design
- Customer Service
- Social media management
- Bookkeeping
- Invoicing
- Contract Management
- Handled a team (web developers,graphic designers, an SEO analyst, social media specialists, paid media specialists, digital marketing specialists)
- Admnistrative tasks
- She is proficient in using tools such as: Adobe Express
- Asana
- Canva
- CapCut
- Calendly
- Clickup
- Eventbrite
- Google Data Studio
- Google Analytics
- Google Trends
- Last Pass
- Lucid Chart
- OneDrive
- Panda Docs
- Quickbooks
- Shopify
- Slack
- Trello
- Toggl
- SuperHuman
- Helium 10
- HootSuite
- Hubstaff
- Loom
- LinkedIn Navigator
- Monday.com
- MS Word/Excel
- MyCase
- Notion
- WooCommerce
- Xero
- Zappier
- Zoom
- Flodesk
- Call Log Tracking Metrics
- Animaker
- Chat GPT
- Tube Buddy
- She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Ma Justine is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Ma Justine, who takes responsibilities very seriously.
With experience and/or training, Ma Justine will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ma Justine is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Admin Operations Assistant/Case Manager VA
Industry:
Law / Legal
Employment Period:
August 2021 to February 2022 (6 Months)
Duties and Responsibilities:
- Provided Admin/Executive/Workforce services such as productivity monitoring ofemployees, attendance, payroll, contracts, sending memos, providing/creating logincredentials for new hires, onboarded/offboarded staff, and fixed disputes and otherwork-related concerns.
- Sending/Booking calendar meetings and invites.
- Creating/Implementing company policies.
- Sending/presenting reports to the CEO.
- Assigned in recruitment to create graphics and posters for the current campaign.
- Sourced talents from LinkedIn, Indeed, and Online Jobs.
- Created talent descriptions and duties for our next hire/candidate.
- Provided bookkeeping services as well using Quickbooks and Panda Docs.
- Reporting to the VP every week for the employees and team performance.
- Managed and scheduled social media postings for FB, IG, and TikTok.
- Worked closely with the division managers of each department to discuss the agenda forthe week, the coming week, and the entire month. Discussing what things should beprioritized first to improve the company's performance and sales.
- Develop technical and business requirements and always strive to deliver intuitive anduser-centered solutions.
- Filed pleadings, and called court districts to confirm the case’s status and if the files fromus had been received successfully a week before the pleading day.
- Managed/Organized files in OneDrive and MyCase making sure that the tags for clientsare correct, if whose we currently working on, and the cases we closed.
- Created/Sent invoices to clients and follow-ups.
Executive Admin Assistant Content Creator VA
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2021 to August 2021 (4 Months)
Duties and Responsibilities:
- Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings.
- Managed the team and had meeting with them to know the status of the work their doing.
- Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc.,
- Product Research and product listings on Amazon.
Quality Assurance VA
Industry:
Construction / Building / Engineering
Employment Period:
May 2020 to April 2021 (11 Months)
Duties and Responsibilities:
- Assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with.
- Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed.
- Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day.
- Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio.
- Sent reports to the CEO and account managers.
Operations Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to April 2020 (15 Months)
Duties and Responsibilities:
- Explained and educated the breakdown of the client's finances and billings.
- Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales.
- Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc.,
Admin Executive Assistant/Accounting/Bookkeeping Assistant
Industry:
Property / Real Estate
Employment Period:
July 2023 to April 2024 (9 Months)
Duties and Responsibilities:
- Provided Admin and Accounting/Bookkeeping assistance to track income and expense.
- Created a new MS Excel major accounting sheet.
- Present accounting reports for my boss’ business and personal accounting.
- Reconciled reports using Xero. Reconciled reports using Xero.
- Add products to the Shopify store.
- Performed monthly rate analysis for properties.
- Sending/Booking calendar meetings and invites.
- Created operations manual for the processes.
- Done market comparison research.
- Helped on tracking current propery auctions.
Office Administrative Assistant
Industry:
Construction / Building / Engineering
Employment Period:
May 2024 to August 2024 (3 Months)
Duties and Responsibilities:
- Maintain and update records accurately and efficiently.
- General administration including inbox management and drafting correspondence
- Assist in compiling professional documents, presentations, reports, letters & documents.
- Process bills for payment (purchase orders, approvals, payment processing, remittances, new supplier setup).
- Contribute to bookkeeping tasks like account reconciliations, journal entries and monthly/weekly client updates.
- Perform payroll processing and timesheet entry accurately and on time.
ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA
Industry:
Construction / Building / Engineering
Employment Period:
April 2024 to July 2025 (15 Months)
Duties and Responsibilities:
- Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted and managed project coordination.
- Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs.
- I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread.
- Used QuickBooks to create and send invoices to clients.
- Created content for social media, including before-and-after photos, videos, and work-in-progress updates.
ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA
Industry:
Employment Period:
April 2024 to July 2025 (15 Months)
Duties and Responsibilities:
ADMIN BOOKKEEPING ASSISTANT
Industry:
Property / Real Estate
Employment Period:
July 2023 to January 2025 (18 Months)
Duties and Responsibilities:
- Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting.
- Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties.
- Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.
ADMIN BOOKKEEPING ASSISTANT
Industry:
Employment Period:
July 2023 to January 2025 (18 Months)
Duties and Responsibilities:
CUSTOMER SERVICE ASSOCIATE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2024 to June 2024 (5 Months)
Duties and Responsibilities:
- Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity.
- This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength.
- Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.
CUSTOMER SERVICE ASSOCIATE
Industry:
Employment Period:
January 2024 to June 2024 (5 Months)
Duties and Responsibilities:
SALES ADVISOR 1
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2022 to February 2023 (6 Months)
Duties and Responsibilities:
- Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget.
- Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.
SALES ADVISOR 1
Industry:
Employment Period:
January 1970 to Present
Duties and Responsibilities:
ADMINISTRATIVE ASSISTANT/CASE MANAGER
Industry:
Computer / Information Technology (Software)
Employment Period:
August 2021 to February 2022 (5 Months)
Duties and Responsibilities:
- Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns.
- Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs.
- Managed calendars, scheduled meetings, and presented reports to the CEO and VP.
- Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns.
- Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok.
- Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients.
- Regularly collaborated with department managers to prioritize tasks and drive company performance.
ADMINISTRATIVE ASSISTANT/CASE MANAGER
Industry:
Employment Period:
January 1970 to February 2022 (625 Months)
Duties and Responsibilities:
VIRTUAL ASSISTANT/QUALITY ASSURANCE
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
May 2020 to April 2021 (10 Months)
Duties and Responsibilities:
- Managed social media KPI monthly reports, keyword reports, analytic and statistic reports.
- Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.
VIRTUAL ASSISTANT/QUALITY ASSURANCE
Industry:
Employment Period:
January 1970 to April 2021 (615 Months)
Duties and Responsibilities:
OPERATIONS CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to November 2020 (22 Months)
Duties and Responsibilities:
OPERATIONS CUSTOMER SERVICE REPRESENTATIVE
Industry:
Employment Period:
January 2019 to November 2020 (22 Months)
Duties and Responsibilities:
Education History
Field of Study:
Marketing
Major:
Marketing
Graduation Date:
January 1, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills, Executive Assistance, Graphic Design, Hootsuite, Bookkeeping, Project Management, Accounts Receivable Management, Accounts Payable Management, Collections,
INTERMEDIATE ★★
-
Business Management, Social Media Management, Paralegal, Outsourcing, Shopify, Graphic Design, Accounting, Bookkeeping, Virtual Assistant Skills, Executive Support, Appointment Setting, Lead Generation, B2B Marketing, B2C Marketing, Facebook Marketing, Online Marketing, Social Media Marketing, Telemarketing, Product Listing, Amazon Product Research, Graphics, Legal Consulting, Customer Service, Administrative Support, SEO, Marketing automation, Construction accountingSalesforce AnalyticsOracle FinancialsSAPAriba
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/19451537062
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MacBook Air
- Processor: Apple M5
- Operating System: MacOS X
All-inclusive Rate: USD $6.56/hr
Charity
Candidate ID: 527041
ADVANCED
-
Salesforce CRM, Google Apps, Microsoft Office...
INTERMEDIATE
-
Administrative Support, Administrative Skills, Sales, Insurance Consulting...
Median Rate
$6.56
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.56 per hour or $USD 568.28 per month
Full Time: $USD 6.56 per hour or $USD 1136.56 per month
Remote Staff Recruiter Comments
- Kakay, a non-practising nurse and licensed financial advisor, has worked in the pharmaceutical, local government unit, online educational institution, and insurance industries for over 20 years, handling and performing roles such as Financial Advisor, Executive Assistant, ESL Tutor/teacher, Corporate Nurse, HR Personnel, Public Information Officer, Staff Nurse, and Medical Representative. She has a Bachelor of Science in Nursing. She has served local customers.
- She was exposed to the following tasks:
- Sales
- Phone Support
- Email Handling
- Calendar management
- ESL Teaching
- Payroll
- Customer Service
- Client Relations
- Administrative tasks
- As a Financial advisor, her tasks are:
- Offer Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
- Conducts Financial Needs Analysis for interested clients and companies.
- Handles and maintain clients and companies
policies while in force.
- She is proficient in using tools such as Salesforce, Google apps and MS tools.
- She can start ASAP and open to any full-time or part-time roles.
Predictive Index Profile - Guardian
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charity will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Licensed Financial Advisor
Industry:
Insurance
Employment Period:
March 2019 to October 2023 (55 Months)
Duties and Responsibilities:
- offers Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
- conducts Financial Needs Analysis for interested clients and companies.
- handles and maintain clients and companies policies while in force.
Executive Assistant
Industry:
Others
Employment Period:
October 2016 to October 2023 (84 Months)
Duties and Responsibilities:
- Assist and handles all admin tasks and simple bookkeeping of the company.
- Manages his business emails, social media account of the company for queries.
- interacts with customers in owner's behalf and attends meeting and seminars.
- organizes weekly schedule of deliveries and summary of the transactions and prepares statement of account of clients.
- In charge and updates employee's welfare like health and accident insurances.
- Checks payroll and payables from the Accounting team and submits to the owner for processing of payments. And any other clerical and admin task required by the CEO,
Public Information Facilitator
Industry:
Government / Defence
Employment Period:
January 2015 to December 2016 (23 Months)
Duties and Responsibilities:
- Assistant Editor-in-Chief of the company's newsletter, wall news and annual report of the coop.
- Organizes meetings amongst member-customers of the cooperative if new mandates from the government will be enforced.
- Acts as Public Relations Officer to other cooperatives all throughout the country.
- Makes and announces power interruption report to radio station and cable networks.
- Makes written correspondence in behalf of the General Manager and assists in the organization of the Annual General Assembly of the cooperative.
ESL TUTOR/TEACHER
Industry:
Education
Employment Period:
April 2020 to December 2021 (20 Months)
Duties and Responsibilities:
- ESL (English as Second Language) tutor, teaches english language lessons to students both young and adult to non-native speakers.
- Prepare classroom and course materials as assigned in the software provided by the company.
- Grade students' assessments
- Create individualized plans for students with special requirements (e.g. learning disabilities).
- Research new teaching methods for teaching English as a second language.
- Create a supportive and positive classroom environment especially if dealing with pre- schoolers and school age students.
- Follow national protocols, taboo and other social and political awareness of the country,
Staff Nurse
Industry:
Government / Defence
Employment Period:
November 1999 to September 2001 (22 Months)
Duties and Responsibilities:
- Provides high quality nursing care to the patient while following hospital and health protocols.
- Prepares and administers Oral and Parenteral Medicines. Works hand in hand with Nursing Attendants, Care Givers and Midwives in giving nursing care.
- Prepares patient for any diagnostic and surgical procedures. Performs the Nursing care plan, explains the procedures and medicines to the family members as well as the patient.
- Assist during doctor's calls and patient's rounds.
- Performs any other tasks assigned by the doctors and other superiors.
- Discusses home management and discharge plans to patients and next of kin or any other family members. Maintains confidentiality of patient's records.
Corporate Nurse
Industry:
Government / Defence
Employment Period:
October 2001 to December 2014 (158 Months)
Duties and Responsibilities:
- Maintains employees health records and assists Company Physician in assessment and health management of the employees.
- Facilitates in the processing of insurance and health claims (social security and ECC claims) of employees.
- Conducts health seminars to employees and customers.
- Home visits injured and sick employees.
- In charge of Non-life Insurances as well as motor vehicle insurances of the company. Committee Chair for the In-house hospitalization program of the company.
- Prepares letter of authority before hospital admissions as well as preparing the accounts payables to doctors and hospitals. Assist is the updating of the 201 file of all employees.
Medical Representative
Industry:
BioTechnology / Pharmaceutical / Clinical research
Employment Period:
June 1997 to December 1998 (18 Months)
Duties and Responsibilities:
- Sells and promotes the company's pharmaceutical products to Pediatricians and City Health Doctors.
- Increase the drugs sales by performing needs analysis and cost benefit reports from other competitor products.
- Monitor sales of the products by getting the monthly sales volume of the product from drugstores and pharmacies as well as the number of prescriptions from the pediatricians that were covered by the product.
- Gives weekly free samples to participating drugstores to walk in customers in order to product awareness, answer queries, provide advice and introduce new products.
- Negotiates and collaborates with hospital drugstores and doctors to patronize your medicines.
Education History
Field of Study:
Nursing
Major:
Nursing
Graduation Date:
January 1, 1996
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Salesforce CRMGoogle AppsMicrosoft Office
INTERMEDIATE ★★
-
Administrative Support, Administrative Skills, Sales, Insurance Consulting, Phone Support, Email Marketing, Email Support, Email Handling, TeachingOnline TeachingCustomer ServiceCustomer RelationsClient Relations
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MACBOOK PRO 2020 M1
- Processor: 0
- Operating System: MacOS X
All-inclusive Rate: USD $9.37/hr
Dianne
Candidate ID: 526074
ADVANCED
-
Autodesk Revit, Lumion 4.0.2, Real Estate, AutoCAD...
INTERMEDIATE
-
3D Design, 3D Max, Video Ads...
Median Rate
$9.37
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 9.37 per hour or $USD 1623.97 per month
Remote Staff Recruiter Comments
- Documentation (Data Entry & Bookkeeping)
- Customer Support (inbound & outbound calls)
- Email management
- Calendar management
- Content Writing
- Video Editing
- UI/UX Designing
- Lumion
- Revit
- AutoCAD
- Adobe Suite (Photoshop, Illustrator, Premiere Pro & Lightroom)
- SketchUp
- Autodesk
She is amenable to working on day shift for any full-time or part-time roles
Predictive Index Behavioral Profile- Persuader
Strongest Behaviors
- Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary
Dia is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.
Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.
Employment History
TECHNICAL DESIGNER (INTERN)
Industry:
Construction / Building / Engineering
Employment Period:
July 2021 to July 2022 (12 Months)
Duties and Responsibilities:
- Collaborate with clients to understand their needs and requirements for the interior space.
- Develop space plans that optimize functionality, flow, and efficiency within a given space.
- Work closely with architects, contractors, and other professionals involved in the construction process to ensure the design intent is realized.
- Resolve any technical issues that may arise during construction.
ARCHITECTURAL INTERIOR DESIGNER
Industry:
Construction / Building / Engineering
Employment Period:
August 2022 to December 2022 (4 Months)
Duties and Responsibilities:
- Coordinate and manage various aspects of the design project, including timelines, schedules, and milestones.
- Communicate effectively with clients, contractors, and team members throughout the design and construction process.
- Identify and address challenges that may arise during the design and construction phases.
- Propose creative and practical solutions to overcome
INTERIOR DESIGNER
Industry:
Architectural Services / Interior Designing
Employment Period:
January 2022 to December 2022 (11 Months)
Duties and Responsibilities:
- Choose appropriate color schemes, materials, and finishes to enhance the overall design.
- Consider the functionality, durability, and aesthetic appeal of selected materials. Collaborate with architects, contractors, and suppliers to ensure the seamless execution of the design plan.
- Obtain quotes, samples, and specifications for materials and products.
REAL ESTATE VIRTUAL ASSISTANT
Industry:
Property / Real Estate
Employment Period:
January 2022 to July 2023 (18 Months)
Duties and Responsibilities:
- Input property details, client information, and other relevant data into databases or Customer Relationship Management (CRM) systems.
- Update and maintain property listings on various platforms. Schedule property showings, meetings, and other appointments for real estate professionals.
- Send reminders to clients and agents about upcoming appointments. Assist in managing social media accounts by scheduling posts, responding to comments, and engaging with followers.
- Create and curate content to promote property listings and real estate services.
Education History
Field of Study:
Architecture
Major:
Emergent Architecture
Graduation Date:
January 30, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Autodesk Revit, Lumion 4.0.2, Real Estate, AutoCAD, Video Editing, Adobe Photoshop, Google SketchUp,
INTERMEDIATE ★★
-
3D Design3D MaxVideo Ads
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://v-cg.etsystatic.com/video/upload/ac_none,du_15,q_auto:good/video_20220818_161434_2_r1glps.mp
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Globe
- Processor: Intel Core i9 24-Core Processor i9
- Operating System: Windows 10
All-inclusive Rate: USD $6.56/hr
Marijoy
Candidate ID: 523925
ADVANCED
-
Administrative Skills...
INTERMEDIATE
-
Executive Assistance, Microsoft Office, Google Apps, Canva...
Median Rate
$6.56
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.56 per hour or $USD 568.28 per month
Full Time: $USD 6.56 per hour or $USD 1136.56 per month
Remote Staff Recruiter Comments
- MJ has a total of 12 years working experience handling roles like Executive Assistant, and Recruiter Administrator within manufacturing, oil and gas, and web hosting companies
- She is experience handling clients based in Africa and US
- She has in depth experience with back office administration as well as recruitment processes which include
- Calendar Management
- Email Management
- Taking Minutes of the meeting
- Scheduling applicants for interviews
- Reviewing applications
- Helping hiring managers for setting up appointments
- Preparing training materials
- Liaising for onboarding candidates
- Doing clerical and data entry tasks
- She is hiring for Data Specialist, IT, SEO, Executive Assistant, and Facility Maintenance Engineer
- She has also experience with arranging expatriate visa papers and working permits
- She is a confident user of
- Microsoft
- Outlook
- Google Suite
- Excel
- Canva
- Slack
- Asana
- QuickBooks
- She can start as soon as possible
https://www.predictiveindex.com/reference-profile/guardian/
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Marijoy will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
Executive Assistant
Industry:
Manufacturing / Production
Employment Period:
June 2015 to June 2020 (60 Months)
Duties and Responsibilities:
- Managing and reviewing filing and office system
- Planning and organizing events
- Attending meetings on your boss’s behalf
- Taking action points and writing minutes
- Delegating works in your boss’s absence
- Arranging appointments
- Devising and maintaining office systems, including data management and filing
- Producing documents, briefing papers, reports, and presentations
- Doing administrative work, logistics, purchasing, and marketing as well
Facility Maintenance / Executive Assistant to the CEO
Industry:
Construction / Building / Engineering
Employment Period:
July 2009 to July 2014 (60 Months)
Duties and Responsibilities:
- Preparing documents to put out tenders for contractors
- Project management and supervising and coordinating work of contractors
- Calculating and comparing costs for required goods or services to achieve maximum value for money
- Ensuring the building meets health and safety requirements Communicates directly, and on behalf of the President and CEO, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives Scheduling/Booking for the directors of the company
Data Specialist
Industry:
Employment Period:
June 2021 to June 2022 (12 Months)
Duties and Responsibilities:
- Conducting a thorough data analysis of clients' information and storage systems.
- Creating or implementing a digital conversion program in line with the client's needs.
- Installing and maintaining data collation software.
- Verifying and extracting data from hardcopy and other digital sources.
- Importing and transferring data to a secure central database.
- Performing regular data integrity and quality audits.
- Creating and submitting data collation reports.
- Troubleshooting information storage issues.
- Training staff on data storage and retrieval processes
Administrative Assistant/ Recruitment Administrator / Virtual Assistant
Industry:
Employment Period:
June 2022 to June 2023 (12 Months)
Duties and Responsibilities:
- Review applications and resumes to determine qualifications and relevance to job requirements Interview candidates to assess their qualifications and fit with company culture
- Helping managers with interviewing techniques to ensure that all candidates are treated fairly
- Reviewing job applications to ensure that they are complete and comply with company guidelines
- Coordinating the hiring process from start to finish, including scheduling interviews, communicating with candidates, and arranging offers of employment Helping to develop and implement hiring strategies that will yield a diverse candidate pool while reducing bias towards specific group
Project based Recruiter
Industry:
Human Resources Management / Consulting
Employment Period:
October 2023 to January 2024 (3 Months)
Duties and Responsibilities:
- High volume recruitment for Blue Collar Tradesperson's
- End to end recruitment
- Fast paced working environment- Ability to work under pressure, meet deadlines and targets;
- Recruitment across a number of large scale projects
- Effectively communicate with Managers, clients, candidates and stakeholders
- Use of online platforms to source and identify the right candidate
- Ability to headhunt applicants
- Ability to work and assist in the direction of junior team members
Education History
Field of Study:
Commerce
Major:
Management
Graduation Date:
April 5, 2002
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills
INTERMEDIATE ★★
-
Executive Assistance, Microsoft Office, Google Apps, Canva, Google SheetsGoogle DocsMicrosoft ExcelMicrosoft PowerPointMicrosoft Word
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15251198953
- Internet Type: Broadband
- Hardware Type: Desktop
- Brand Name: HP
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $6.56/hr
Abigail
Candidate ID: 523126
ADVANCED
-
Administrative Skills, Customer Experience, Human multitasking, Amazon Product Research...
INTERMEDIATE
-
eCommerce, eBay, Amazon, Outbound Calling...
Median Rate
$6.56
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 6.56 per hour or $USD 1136.56 per month
Remote Staff Recruiter Comments
- Abigail has worked for 6 years in different companies from BPO, Retail, Real Estate, and Healthcare. She handled different positions such as Medical Scribe, Amazon Supplier Outreach Specialist, Amazon FBM and FBA, Real Estate Agent, Medical Coding Instructor, and Benefit Claims Processor. She graduated with a Bachelor of Science in Nursing. She started her freelancing career in 2019 and worked with clients from the US and Australia. She supported the following tasks:
- Admin support - records management, data entry
- Store management
- product listing, inventory management, product research, content creation, quality assurance
- Handling medical records
- Handling patients' records
- Ensure all documentation follows the facility's guidelines and standards
- Processing claims
- Back-office support
- Customer support
- She is proficient in systems such as NextGen EHR, Health Fusion, Microsoft Office, Slack and e-commerce platforms.
- She is available to start immediately, and she is amenable to working the day shift for any part-time or full-time position.
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Abigail will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Medical Scribe Specialist
Industry:
Healthcare / Medical
Employment Period:
April 2022 to June 2024 (25 Months)
Duties and Responsibilities:
- Accurately and promptly document patient histories, exams, complaints, assessments, and treatment plans as dictated by healthcare providers
- Record any lab results, diagnostic findings, and procedures performed during the patient visit.
- Contacting patients regarding their lab test results and scheduling appointments
- Enter patient information, such as demographics and medical history, into electronic health records (EHR) system (NextGen Healthcare)
- Transcribe medical conversations and instructions given by the provider
- Assisting with medical coding and billing processes to ensure accurate reimbursement for services rendered.
- Verifying and updating insurance information
- Reviewing faxed documents to ensure they were properly filed in the correct patient's portal
Vendor Outreach Coordinator
Industry:
Retail / Merchandise
Employment Period:
March 2022 to April 2023 (12 Months)
Duties and Responsibilities:
- Sending an email to the potential supplier asking for the catalogs and their policies.
- Calling suppliers using Google Voice
- Research and identify potential suppliers who could offer products of interest to Amazon's customer base.
- Managing catalogs using Trello and Pipedrive
- Clearly and effectively communicate the benefits of selling on Amazon, including access to a vast customer base, fulfillment options, and marketing opportunities.
- Maintain accurate records of outreach activities and supplier interactions
E-commerce Specialist
Industry:
Retail / Merchandise
Employment Period:
March 2016 to December 2022 (80 Months)
Duties and Responsibilities:
- Managed stores, supervised virtual assistants, handled A-Z claims/refunds, returns, processed orders, conducted product research, served as a customer service representative, and repriced items.
- Identifying and analyzing potential niches or product categories
- Using tools and data to assess market demand, trends, and competition (SAS, Keepa, Zik Analytics, Helium 10, Revseller, Grabley)
- Identify key competitors in the chosen niche
- Analyze their product offerings, pricing strategies, customer reviews, and overall performance.
- Ensure that there is sufficient margin for profitability.
- Maintain organized records of product research data, including market trends, competitor information, and supplier details.
- Track the performance of selected products
- Using Seller Central to list products on Amazon (suppliers include Walmart, Home Depot, Bed Bath & Beyond, Zoro, Lowe's, Costco, Fleet Farm, and Amazon itself)
Medical Coding Educator
Industry:
Healthcare / Medical
Employment Period:
September 2014 to February 2016 (16 Months)
Duties and Responsibilities:
- Delivering lectures, workshops, and training sessions on medical coding principles, guidelines, and procedures to students or staff.
- Providing one-on-one mentoring and guidance to students or junior coders, offering support in understanding complex coding scenarios and resolving coding-related queries.
- Emphasizing adherence to ethical standards and compliance with coding guidelines, HIPAA regulations, and healthcare industry standards in all instructional activities.
Claims Specialist
Industry:
Healthcare / Medical
Employment Period:
December 2011 to September 2014 (32 Months)
Duties and Responsibilities:
- Reviewing documents received from patients to ensure completeness, and identify eligible and ineligible members and dependents.
- Handles inquiries and phone calls related to benefits and coverage
- Monitors the PhilHealth process flow to ensure timely submission of claims.
- Coordinating with physicians regarding patient diagnoses and signatures.
- Verifing claim eligibility based on PhilHealth membership status and coverage.
Real Estate Administrative Assistant
Industry:
Property / Real Estate
Employment Period:
December 2018 to December 2019 (11 Months)
Duties and Responsibilities:
- Posting pictures of each property listing on social media like Facebook, Instagram and Tiktok
- Responding to initial client inquiries, scheduling property viewings, and providing basic information about properties.
- Assisting in collecting data on local market trends, prices, and property regulations.
- Handling paperwork such as filing documents, organizing client information, and maintaining databases.
Customer Support Specialist
Industry:
Others
Employment Period:
December 2022 to September 2023 (8 Months)
Duties and Responsibilities:
- Responding to customer inquiries, issues, and requests via email.
- Engaging with customers in real-time through chat platforms.
- Assisting with queries, troubleshooting, and product information.
- Assisting customers with order placements, modifications, and cancellations.
- Escalating complex technical issues to appropriate teams.
- Documenting interactions, issues, and resolutions accurately.
- Maintaining up-to-date knowledge of products or services.
- Generating reports on customer service metrics and trends.
- Addressing customer concerns proactively to prevent churn.
Education History
Field of Study:
Nursing
Major:
Nursing
Graduation Date:
December 13, 2018
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills, Customer Experience, Human multitasking, Amazon Product Research, Internet Research, Typing,
INTERMEDIATE ★★
-
eCommerceeBayAmazonOutbound CallingCustomer Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15233481210
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: lenovo
- Processor: i3 intel core
- Operating System: Windows 11
All-inclusive Rate: USD $8.43/hr
Monilice
Candidate ID: 521521
ADVANCED
-
Phone Support, Order Processing, Order Management, Order Entry...
INTERMEDIATE
-
Training, Upselling...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- She has a total of 19 years of experience as a Shift Manager, Onboarding Specialist, Customer Service Representative, and Virtual Assistant within the industries of eCommerce, real estate, solar energy, fintech, and BPO industries
- Her recent job as Shift Manager for an eCommerce company involved different tasks like:
- Tracking Lost Orders and Checking the status of the orders
- Managing Amazon, Target, and Facebook Market Place site
- Taking Orders through their Magento system
- Managing customer reviews
- Resolving customer complaints
- Coordinating with logistics
- Managing the schedule of the agents
- Overseeing the eCommerce operations
- She also has extensive experience with onboarding new employees as well as providing coaching and mentoring
- She has also worked as a virtual assistant for a property company and is very well-versed in doing skip tracing, cold calling, and managing property listings
- She has experience with using tools and applications like
- Amazon
- Magento
- Boxy
- Ship station
- UPS
- Gorgias
- Zendesk
- Confluence
- Trello
- She can start as soon as possible
https://www.predictiveindex.com/reference-profile/maverick/
Strongest Behaviors
- Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
- Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
- Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
- A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.
Employment History
Shift Manager
Industry:
Transportation / Logistics
Employment Period:
May 2018 to August 2023 (63 Months)
Duties and Responsibilities:
- Manages team and making sure everyone is doing their task and all channels of communication are manned.
- Responsible for Shipping Issues, making sure that customers with issues on their packages are being contacted and resolutions are provided accordingly.
- Also responsible for Escalations for Shipping Dept.
- Manages Shift/Task Schedules for my agents.
- Conducts weekly team meeting and coaching for the team.
Onboarding Communications Coordinator
Industry:
Environment / Health / Safety
Employment Period:
September 2019 to September 2022 (36 Months)
Duties and Responsibilities:
- Manage welcome preparation for New Hires. Doing reach out by sending them text messages and welcome emails before their start date. Making sure all inquiries
- about the company are answered.
- In charge of gifting's for employees that reached their 90 days and anniversaries.
- In charge of sending perks to boost the morale of the employees.
- Handles Culture and Experience making sure that all remote and in person employees are connected with each other and have fun environment at work.
Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
July 2018 to September 2019 (14 Months)
Duties and Responsibilities:
- Responsible for finding leads for Skip Tracers
- Adding and updating potential customer's information in Podio
- Did a part time cold calling to look for customers willing to sell their properties.
- Post Ad on Craiglist
- Suppressing Dead List in Podio
Customer Service Representative
Industry:
Banking / Financial Services
Employment Period:
January 2019 to June 2019 (5 Months)
Duties and Responsibilities:
- Responsible for answering questions from students about the course the have enrolled in.
- Also assisted students with setting up the online courses and giving them access.
- Includes upselling of the product.
Product Trainer | Supervisor
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2015 to July 2018 (38 Months)
Duties and Responsibilities:
- Responsible for training new hires on product training hires and making sure that they are ready for the task at hand.
- Handles trainees during nesting period and occasionally helps in assisting tenure team in operations and evaluate calls.
- We are also conducting upskills training for product updates with our specialist inside the production area.
- When we don’t have training classes, our role is switched to being Team Leads that helps monitor the agents progress and manage the team stats, making sure that they pass their metrics and help them achieve it if they don’t.
- We are responsible for coaching agents by providing immediate feedback and huddling on critical issues. tenure team in operations and evaluate calls
Collection Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2013 to January 2014 (5 Months)
Duties and Responsibilities:
- We are responsible on calling our customers to remind them of their arrangements and make sure that promise to pay are kept
Mobile Customer Care Consultant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2009 to April 2013 (45 Months)
Duties and Responsibilities:
- I work as a Mobile Customer Care Consultant for Small and Medium Business Customers in Australia. We assist customers with billing enquiries, bill disputes, minor troubleshooting for handsets and a lot more that has to do with their mobiles.
Process Executive
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2006 to January 2009 (26 Months)
Duties and Responsibilities:
- I worked as a Customer Service Representative for a credit card company, in which we took care of customers’ billing concerns, disputes, account updates and other related concerns that the cardholder may have on their account
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2004 to November 2006 (24 Months)
Duties and Responsibilities:
- I worked as a Customer Service Representative for a credit card account, in which we take care of customers’ billing concerns and other types of requests for their account
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2004 to November 2004 (5 Months)
Duties and Responsibilities:
- I worked as a Customer Service Representative for MCI, which is a telephone company. We also handle billing concerns and other related inquiries for our customer
Education History
Field of Study:
Art/Design/Creative Multimedia
Major:
Art/Design
Graduation Date:
January 1, 2004
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Phone Support, Order Processing, Order Management, Order Entry, Logistics, Virtual Assistant Skills,
INTERMEDIATE ★★
-
TrainingUpselling
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: 88.18 mbps download; 88.5a mbps upload
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: i5
- Operating System: Windows 10
All-inclusive Rate: USD $7.96/hr
Angelu
Candidate ID: 520943
ADVANCED
-
Microsoft Office, Calendly, Warm Calling, Email management...
INTERMEDIATE
-
DocuSign, Technical Support, Google Spreadsheet, Executive Assistance...
Median Rate
$7.96
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.56 per hour or $USD 568.28 per month
Full Time: $USD 7.96 per hour or $USD 1380.26 per month
Remote Staff Recruiter Comments
She has extensive experience in both inbound and outbound calling, prospecting, appointment setting, follow-ups, and closing sales deals. She is adept at updating CRMs & other systems and streamlining operations. She has also handled the following tasks:
- Managing contracts and agreements
- Prioritizing documentation procedures
- Creating reports
- Diagnose and resolve technical issues of multiple clients (software and internet connectivity issues)
- Upselling internet and cable services
- Assisting customers with billing inquiries
She is proficient in using the following tools:
- Mojo Dialer
- People Search
- Docu Sign
- MarketView
- BoonTown CRM
- MLS
- RingCentral dialer
- Outlook
- Gmail
- Google Sheets
- Canva
She is amenable to working any shift schedule for full-time roles
Predictive Index Behavioral Profile- Guardian
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Teaches and shares; generally interested in working collaboratively with others to help out.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in her work. Angelu is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Angelu will depend upon professional training, her own experience, or management leadership, to provide those standards and the structure needed for her work.
Employment History
General Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
January 2022 to February 2024 (25 Months)
Duties and Responsibilities:
- Proactively make outbound calls to leads and potential clients as, while meticulously maintaining comprehensive records of lead interactions and outcomes.
- Manage and update the client’s CRM and other systems, including database & user management, customization, and automations.
- Manage and process Docusign requests for a variety of contracts and agreements, ensuring prompt and precise completion of all documentation procedures.
- Manage the client’s calendar, schedule appointments, and coordinate meetings, prepare and update confidential files, records, databases, and documents.
Technical Support Rep
Industry:
Telecommunication
Employment Period:
September 2019 to December 2021 (27 Months)
Duties and Responsibilities:
- Reduced customer’s complaints by 30% through following proper technical procedure
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more
Customer Service Representative
Industry:
Telecommunication
Employment Period:
May 2019 to September 2019 (3 Months)
Duties and Responsibilities:
- Assist clients with their billing inquiries, adding service to their account and troubleshooting their comcast devices.
- Keeping records of customer interactions, transactions, comments, and complaints
Sales Agent Representative
Industry:
Grooming / Beauty / Fitness
Employment Period:
March 2017 to January 2018 (10 Months)
Duties and Responsibilities:
- Contributed to a 30% sales increase in 2017 by improving lead-generation and sales-tracking methods.
- Provide detailed description of product specification to help customers select products that better meet their needs
Virtual Assistant/ Trainer
Industry:
Repair and Maintenance Services
Employment Period:
May 2022 to June 2023 (13 Months)
Duties and Responsibilities:
- Efficiently schedule appointments for customers in need of locksmith services, ensuring prompt assistance and satisfaction.
- Coordinate and dispatch technicians to designated areas, optimizing response times and service coverage.
- Maintain accurate records by updating CRM systems and Google Sheets as necessary, enhancing organizational efficiency and data integrity.
- Facilitate the onboarding process by training new staff members, ensuring they are equipped with the necessary skills to excel in their roles.
Acquisition Specialist
Industry:
Property / Real Estate
Employment Period:
May 2025 to February 2026 (9 Months)
Duties and Responsibilities:
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Accountancy
Graduation Date:
May 15, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft Office, Calendly, Warm Calling, Email management, Outbound Calling, Slack, Appointment Setting, Canva, RingCentral, Inbound Calls, Call Handling, Administrative Support, Virtual Assistant Skills,
INTERMEDIATE ★★
-
DocuSignTechnical SupportGoogle SpreadsheetExecutive Assistance
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15650366118
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Dell
- Processor: intel(R) Core(TM) i7-7700 CPU @ 3.60GHz 3.60 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $7.03/hr
Cherry
Candidate ID: 511331
ADVANCED
-
Virtual Assistant Skills, Customer Service, Administrative Support, Inbound Calls...
INTERMEDIATE
-
Lead Generation, Sales, Appointment Setting, Canva...
Median Rate
$7.03
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.03 per hour or $USD 608.90 per month
Full Time: $USD 7.03 per hour or $USD 1217.79 per month
Remote Staff Recruiter Comments
- Cherry has been working for over 9 years mostly in E-commerce & Real-Estate industries catering for local and US-based clients. She was able to handle roles for Virtual Assistance, Customer Support, and Product Sourcing. She was able to accomplish and complete a short course for Real Estate brokerage and is also skilled in doing the following tasks:
- Purchasing
- Customer Service
- Social Media Management
- Content Creation
- Market Research
- Scheduling Appointment\Lead Generation
- Sales
- General & Executive Administration
- Email Management
- Data Entry
- Property Listing Management
- She has worked for almost 8 years in the eCommerce industries based in US, Australia, and UK
- As an eCommerce Virtual Assistant, she has done different tasks like:
- Shopify Management
- Product Description
- Product Sourcing
- Product Listing
- Inventory Management
- Invoice Issuance
- Purchase Order
- Product Photo Editing
- As a Real Estate Virtual Assistant, she was able to do the following tasks
- Client Communication
- Listing Management
- Market Research
- CRM Database Management
- Social Media Management
- Admin Support which includes assisting real estate agents, expense management
- Travel Arrangement
- Calendar and Email Management
- Appointment Setting
- One of her career highlights is when she was able to provide business solutions for a client, boost its social media presence, create sheets for their expenses, and handle other overall tasks the client needs help with.
- She is also adept in using the following tools/software:
- MS 365
- Google Applications (Sheets, Docs, etc.)
- Social Media Platforms (Facebook, Instagram, Twitter, LinkedIn)
- Trello, Asana, Slack
- Mailchimp
- Zendesk
- Canva, Corel Draw
- Shopify, Aliexpress, Dropified
- Follow Up Boss
- MLS (Remax)
- Zoho
- MS Excel (basic pivot, formulas)
- She is available to start immediately for full-time roles in any schedules
Strongest Behaviors:
- Relative persistence as goals are pursued; keeps at it even when problems pop up.
- Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
- With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
Behavioral Summary:
Cherry May is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.
Employment History
VIRTUAL ASSISTANT AND CUSTOMER SERVICE REP
Industry:
Retail / Merchandise
Employment Period:
October 2014 to June 2016 (20 Months)
Duties and Responsibilities:
- Web Research
- Product Researcher
- Inventory Update \
- Emails Management \
- Customer Support (Livechat)
- Social Media Management (Page Creation, Customer Inquiry and response, posting/scheduling ads and flyer)
- Basic Graphic design and editing images
- Supplier Sourcing
CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2015 to January 2016 (11 Months)
Duties and Responsibilities:
- Process orders, Refunds, Replacement, Quote pricing, Order status, Delivery status,
- Assisting customers on how to process orders through online,
- Email handling,
- Outbound calls for follow up.
- Provide product and services information for other inquiries.
- Respond promptly and professionally to customer inquiries through various channels such as phone, email.
- Provide accurate information about products, services, policies, and procedures to customers.
- Assist customers in troubleshooting and resolving issues they may encounter with products or services.
- Handle customer complaints and provide appropriate solutions, escalating complex issues to higher-level support or management when necessary.
- Maintain customer records by updating account information and documenting interactions in the customer service database.
- Identify and escalate priority issues or trends to the appropriate department for further analysis and resolution.
- Collaborate with other departments, such as sales or technical support, to ensure a seamless customer experience.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Meet or exceed individual and team performance targets, including customer satisfaction metrics and response times.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.
Service Office / Email Support Officer Needed for Online Store
Industry:
Retail / Merchandise
Employment Period:
July 2016 to November 2017 (16 Months)
Duties and Responsibilities:
- Responding to Customer Emails: Receive and review customer emails, understand their concerns, and provide timely and accurate responses. Ensure that all emails are addressed within the specified turnaround time.
- Troubleshooting and Issue Resolution: Analyze customer issues and provide appropriate solutions or recommendations. This may involve gathering additional information from customers, collaborating with relevant teams or departments, or escalating complex issues to higher-level support or management.
- Customer Service: Provide a professional and friendly tone in all email communications. Demonstrate empathy, patience, and active reading skills to understand customers' needs and offer suitable assistance. Strive to deliver a positive customer experience.
- Product Knowledge: Develop a deep understanding of the company's products or services to effectively address customer inquiries. Stay updated on product updates, changes, and troubleshooting procedures to provide accurate information.
- Documentation and Reporting: Maintain accurate records of customer interactions, including emails, inquiries, and resolutions. Use appropriate software or systems to document customer cases. Generate reports on common customer issues or trends to help improve overall customer support processes.
- Quality Assurance: Ensure the quality and consistency of email responses by following established guidelines, templates, and best practices. Adhere to company policies, procedures, and standards to maintain a high level of customer service.
- Continuous Improvement: Identify opportunities for process improvements or customer service enhancements. Provide feedback and suggestions to the team or management to streamline workflows, optimize response templates, or improve overall customer satisfaction.
- Collaboration: Collaborate with other team members, departments, or external stakeholders to resolve customer issues effectively. Communicate relevant information or updates to the appropriate parties to ensure a seamless customer experience.
- Time Management: Manage and prioritize incoming emails to ensure timely responses. Handle multiple email threads simultaneously while maintaining accuracy and attention to detail.
CUSTOMER SALES SUPPORT REPRESENTATIVE
Industry:
Retail / Merchandise
Employment Period:
July 2016 to November 2017 (15 Months)
Duties and Responsibilities:
- Customer Assistance: Providing prompt and professional assistance to customers, addressing their inquiries, concerns, and providing information about products or services.
- Order Processing: Managing the order fulfillment process, including order entry, order tracking, and ensuring on-time delivery. \
- Sales Support: Collaborating with the sales team to provide support in preparing quotes, proposals, and presentations for customers.
- Product Knowledge: Developing a comprehensive understanding of the company's products or services to effectively communicate their features, benefits, and value propositions to customers.
- Issue Resolution: Resolving customer complaints, issues, or escalations in a timely and satisfactory manner, maintaining customer satisfaction.
- Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell products or services to existing customers, maximizing sales potential.
- Relationship Building: Building and nurturing strong relationships with customers, understanding their needs, and proactively addressing their requirements.
- Documentation and CRM Management: Maintaining accurate and up-to-date customer records in the customer relationship management (CRM) system, documenting interactions, and updating customer information.
VIRTUAL ADMINISTRATIVE ASSISTANT
Industry:
Retail / Merchandise
Employment Period:
August 2018 to February 2019 (6 Months)
Duties and Responsibilities:
- Product Research
- Supplier Sourcing
- Product Description
- Copy writing
- Set pricing
- Putting products to Shopify account.
- Oberlo,
- Create FAQ for the Store
- AliExpress product research
- Create/edit images for each blog post topic
- Customer Support for Social Media (comments response and messages)
- Social Media Management (Posting blogs, topics, images. promotions)
- Order Management include returns, refunds, reimbursement, dispute, replacement
- Email Management
ADMINISTRATIVE ASSISTANT & CUSTOMER SUPPORT
Industry:
Retail / Merchandise
Employment Period:
April 2019 to July 2019 (3 Months)
Duties and Responsibilities:
- Administrative Support: Manage and organise virtual operations, including handling correspondence, maintaining files and records.
- Assist with the preparation of documents, and reports;
- Maintain inventory and place orders
- Handle incoming and outgoing mail, emails, and phone calls, directing them to the appropriate individuals.
- Customer Support: Provide friendly and professional assistance to customers via various channels, such as phone, email, and live chat.
- Answer inquiries, resolve complaints, and provide accurate and timely information about products, services, and company policies.
- Assist customers with order placement, tracking, and returns, ensuring a smooth and satisfactory experience.
- Maintain a high level of product knowledge to address customer queries effectively.
- Data Management: Update and maintain customer databases, ensuring accuracy and completeness of customer information.
- Generate reports on customer interactions, sales activities, and other relevant metrics as required.
- Research Drop Shipping Hot Trends Product
- Email Management
- Order Management
PRODUCT SOURCING
Industry:
Others
Employment Period:
December 2016 to June 2018 (17 Months)
Duties and Responsibilities:
- Supplier Identification: Research and identify potential suppliers or manufacturers who can meet the company's requirements in terms of quality, cost, quantity, and delivery time.
- Supplier Evaluation: Assess and evaluate suppliers based on their capabilities, reliability, , production capacity, quality control measures, and ethical practices.
- Negotiation: Negotiate favorable terms, prices, and contracts with suppliers to achieve the best value for the company. This involves discussing pricing, payment terms, delivery schedules, and any other relevant terms and conditions.
- Supplier Relationship Management: Develop and maintain strong relationships with suppliers to ensure a smooth and reliable supply chain. This includes regular communication, addressing any issues or concerns, and fostering collaboration and long-term partnerships.
- Cost Analysis: Conduct cost analysis and comparisons to determine the most cost-effective sourcing options while maintaining quality standards. This may involve analyzing supplier quotes, conducting market research, and identifying potential cost-saving opportunities.
- Quality Control: Work closely with suppliers to establish and maintain quality standards for products and services. Implement quality control processes, monitor product quality, and address any quality issues that may arise.
- Supply Chain Coordination: Collaborate with internal teams such as procurement, production, logistics, and inventory management to ensure seamless coordination and timely delivery of goods and services.
- Risk Assessment: Identify and assess potential risks associated with sourcing decisions, such as supplier reliability, geopolitical factors, market fluctuations, or regulatory changes. Develop risk mitigation strategies to minimize potential disruptions to the supply chain.
- Market Research: Stay updated on market trends, industry developments, and new product offerings. Conduct market research to identify potential new suppliers, cost-saving opportunities, and emerging sourcing strategies.
- Data Analysis and Reporting: Collect and analyze data related to supplier performance, pricing, and other relevant metrics. Prepare reports and presentations to provide insights and recommendations to management for informed decision-making.
REAL ESTATE VIRTUAL ASSISTANT
Industry:
Property / Real Estate
Employment Period:
August 2022 to January 2023 (5 Months)
Duties and Responsibilities:
- Client Communication: Assist with client communication by answering phone calls, responding to emails, and managing calendars. Schedule property showings, open houses, and meetings with clients.
- Listing Management: Create and update property listings on various platforms such as the MLS (Multiple Listing Service), real estate websites, and social media. Ensure that listings are accurate and appealing with high-quality photos, detailed descriptions, and relevant information
- Personal Assistance: Assist real estate agents with personal tasks such as travel arrangements, scheduling appointments, and personal research.
REAL ESTATE VIRTUAL ASSISTANT
Industry:
Property / Real Estate
Employment Period:
November 2022 to February 2023 (3 Months)
Duties and Responsibilities:
- Client Communication: Assist with client communication by answering phone calls, responding to emails, and managing calendars. Schedule property showings, open houses, and meetings with clients.
- Listing Management: Create and update property listings on various platforms such as the MLS (Multiple Listing Service), real estate websites, and social media. Ensure that listings are accurate and appealing with high-quality photos, detailed descriptions, and relevant information.
- Market Research: Stay updated on market trends, property values, and real estate news in the local area. Provide reports and analysis to help agents and brokers make informed decisions.
- Database Management: Maintain client and lead databases, ensuring that all contact information is up to date and accurate. Use customer relationship management (CRM) software to track client interactions and manage follow-ups.
- Social Media and Online Marketing: Help manage social media accounts and online marketing campaigns to promote listings, attract potential clients, and engage with the audience. Create and schedule social media posts, write blog articles, and monitor online reviews.
- Administrative Support: Provide general administrative support to real estate agents including organizing files, preparing presentations, drafting correspondence, and managing expenses.
- Personal Assistance: Assist real estate agents with personal tasks such as travel arrangements, scheduling appointments,
Sales Admin Staff
Industry:
Others
Employment Period:
March 2024 to February 2025 (10 Months)
Duties and Responsibilities:
Store Operational Supervisor
Industry:
Others
Employment Period:
February 2025 to September 2025 (7 Months)
Duties and Responsibilities:
Education History
Skills
ADVANCED ★★★
-
Virtual Assistant Skills, Customer Service, Administrative Support, Inbound Calls, Executive Assistance,
INTERMEDIATE ★★
-
Lead Generation, Sales, Appointment Setting, Canva, Shopify, Chat Support, Email SupportData EntryKeyword ResearchSocial Media ManagementInventory Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15444359449
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP Spectre x360
- Processor: Intel Core i7
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Why Should You Hire a Virtual Executive Assistant?
- Cost-effectiveness. VEAs eliminate the need for office space and equipment, reducing overhead costs, which contributes to overall business growth.
- Flexibility. It is one of the key advantages offered by managing a virtual executive assistant. They can work outside traditional office hours, providing round-the-clock support when needed, which is a significant advantage for many businesses.
- Scalability. It can be enhanced by utilising a virtual assistant to manage administrative tasks on an hourly rate. VEAs can easily adjust their workload to match your business needs.
- Access to Global Talent. This factor allows organisations to hire skilled executive assistants who can meet diverse executive needs. You can hire the best talent regardless of geographical location.
How a Virtual Executive Assistant Can Enhance Your Productivity
VEAs excel at remote executive time management and digital task prioritisation. They can handle time-consuming tasks like email management, scheduling, and travel planning, allowing executives to focus on high-level strategic work.
Cost-Effectiveness of Virtual Executive Assistant Services
Compared to full-time, in-office employees, VEAs offer significant cost savings, particularly for large companies operating in a home office environment.
You pay only for the hours worked, without the additional expenses of benefits, office space, or equipment, making it ideal for business growth, especially when considering the difference between an executive assistant and a virtual assistant.
Steps to Find the Right Virtual Executive Assistant
- Define your needs and required skills.
- Create a detailed job description for an executive virtual assistant.
- Use reputable platforms or agencies specialising in virtual EA services.
- Screen candidates thoroughly.
- Conduct video interviews for hiring virtual assistant jobs to find the right candidate who understands the unique needs of a home office.
- Assign a test project.
- Check references for your virtual assistant to guarantee they can handle administrative duties effectively.
- Make an offer and negotiate terms.
What to Look for in a Virtual Executive Assistant
- Strong communication skills are crucial for both an assistant and a virtual executive.
- Proficiency in digital tools and platforms.
- Time management and organisational abilities are vital for an executive assistant or virtual assistant to succeed in their roles.
- Problem-solving skills are essential for an executive assistant managing customer success manager responsibilities.
- Adaptability and quick learning are essential skills for a virtual assistant to thrive in a home office environment.
- Discretion and confidentiality are paramount qualities that an executive assistant will need to protect sensitive information in both internal and external communications.
- Proactivity and initiative
Common Mistakes When Hiring a Virtual Executive Assistant
- Not clearly defining roles and expectations can lead to confusion between assistants and virtual team members.
- Overlooking cultural fit.
- Neglecting to verify technical skills can hinder the effectiveness of a new virtual assistant in their role.
- Failing to establish clear communication protocols can hinder the effectiveness of managing a virtual executive assistant.
- Underestimating the importance of trust and reliability.
What Tasks Can a Virtual Executive Assistant Handle?
- Email management and correspondence can be streamlined with a remote executive assistant who provides executive-level support.
- Calendar management and scheduling can be efficiently handled by a virtual assistant.
- Travel arrangements and itinerary planning.
- Document preparation and management are crucial executive assistant tasks for maintaining organisation.
- Data entry and analysis.
- Expense reporting and bookkeeping can be streamlined by hiring a virtual assistant in a home office, allowing for better management of admin tasks and internal communications.
Project Management and Organisation
VEAs in 2025 will be adept at using advanced project management tools to support business growth and administrative tasks.
- Coordinate remote teams effectively to support executive assistant tasks.
- Track project progress.
- Manage deadlines and deliverables.
- Facilitate virtual meetings and collaborations with a remote executive assistant.
Calendar Management and Scheduling Support
Virtual executive assistants excel at managing tasks efficiently and maintaining communication in a home office setup, which is essential for many businesses.
- Optimising executives’ schedules.
- Coordinating meetings across time zones.
- Managing appointment setting and follow-ups.
- Implementing effective time-blocking strategies with the help of a backup assistant can improve productivity in a home office.
Steps for Successful Onboarding of a Virtual Executive Assistant
- Provide a comprehensive welcome package.
- Schedule a series of orientation video calls.
- Grant necessary access to tools and systems for the new virtual assistant to provide ongoing support as a business owner.
- Introduce the VEA to key team members to enhance customer success manager initiatives.
- Clearly communicate expectations and goals.
- Start with small tasks and gradually increase responsibility when you hire a new virtual executive assistant to meet executive needs.
- Establish regular check-ins and feedback sessions.
Setting Clear Expectations and Communication
- Define working hours and availability clearly when working with an administrative assistant.
- Establish preferred communication channels for administrative duties to enhance the effectiveness of managing a virtual executive assistant.
- Set response time expectations
- Create a system for task prioritisation and delegation to your assistant or virtual assistant.
Tools and Software for Efficient Collaboration
In 2025, VEAs will be proficient in a wide range of digital tools, including those that enhance administrative support.
- Project management platforms (e.g., Asana, Trello) are vital tools for virtual assistants to organise tasks in a home office.
- Communication tools (e.g., Slack, Microsoft Teams) are crucial for maintaining an effective inbox management system.
- Video conferencing software (e.g., Zoom, Google Meet) can be effectively managed by an administrative assistant.
- Cloud storage and file sharing (e.g., Dropbox, Google Drive)
- Time tracking and productivity apps can be enhanced by managing a new virtual executive assistant effectively.
What Are the Key Skills of a Successful Virtual Executive Assistant?
Essential Communication Skills for Virtual Executive Assistants
- Clear and concise written communication is crucial for an executive assistant or virtual assistant to establish smooth operations.
- Active listening is a key skill for an executive assistant to understand executive needs effectively.
- Effective verbal communication in virtual settings.
- Cross-cultural communication competence is important for an executive assistant or virtual assistant working in diverse environments.
- Ability to adapt communication style to different internal and external stakeholders.
Technical Skills Required for Virtual Executive Assistants
- Proficiency in office productivity suites.
- Familiarity with project management software is essential for a full-time employee, an executive assistant, or a virtual assistant working in a home office.
- Basic graphic design skills.
- Data analysis and reporting capabilities.
- Understanding of cybersecurity best practices is crucial for a virtual assistant managing sensitive information.
Time Management and Delegation Skills
- Ability to prioritise tasks effectively is vital for a business owner or a virtual assistant.
- Skill in breaking down complex projects is vital for a virtual assistant managing admin tasks and providing executive-level support.
- Proficiency in time-tracking and productivity tools is essential for a virtual assistant’s success manager role.
- Expertise in creating and managing to-do lists is essential for hiring a full-time virtual assistant.
- Capacity to delegate tasks to other team members when appropriate
What Are the Challenges of Working with a Virtual Executive Assistant?
Common Challenges in Remote Relationships
- Building trust and rapport without face-to-face interaction.
- Maintaining clear communication across different time zones.
- Ensuring data security and confidentiality is essential when working with many virtual assistants.
- Managing workload and avoiding burnout is easier when an executive assistant or a virtual assistant can help with administrative tasks.
- Keeping the virtual executive assistant (VEA) engaged and motivated is crucial for productivity in many businesses operating from a home office.
How to Overcome Communication Barriers
- Schedule regular video check-ins with a new virtual assistant for ongoing support and effective communication.
- Use collaborative tools for real-time updates to enhance the effectiveness of executive assistant tasks in a home office.
- Establish clear communication protocols to enhance internal and external administrative support.
- Encourage open feedback and questions to ensure the right person is handling admin tasks effectively.
- Invest in team-building activities, even virtually, to foster collaboration between an executive assistant and a virtual assistant.
Managing Time Zones and Availability
- Use world clock tools to track different time zones when coordinating with an executive assistant or virtual assistant.
- Establish core hours for synchronous work.
- Utilise asynchronous communication methods.
- Plan ahead for important meetings and deadlines with the help of a full-time executive virtual assistant based in the Philippines.
- Be flexible and understanding of time zone differences when working with a virtual assistant in a home office.
Maximising the Potential of Your Virtual Executive Assistant
Continuous Training and Development
Invest in your VEA’s growth by hiring the right virtual assistant.
- Providing access to online courses and webinars to enhance skills for home office workers.
- Encouraging participation in industry conferences can be organised by hiring an administrative assistant.
- Offering mentorship opportunities.
- Supporting professional certifications.
Leveraging AI and Automation
In 2025, VEAs will increasingly use AI-powered tools for:
- Predictive scheduling
- Automated email sorting and responses
- Smart task prioritisation is essential when an assistant may help with daily responsibilities
- Data analysis and reporting
Measuring and Improving Performance
- Set clear KPIs and performance metrics.
- Use productivity tracking tools and time tracking apps to optimise executive assistant tasks.
- Conduct regular performance reviews to assess the effectiveness of your virtual assistant in supporting business growth.
- Solicit feedback from internal and external stakeholders to refine processes.
- Implement a system for continuous improvement in managing a virtual executive assistant to maximise productivity.
The Future of Virtual Executive Assistance
Emerging Trends in Virtual Executive Support
- The integration of AI and machine learning in daily tasks can be facilitated by hiring a virtual assistant to help with administrative duties.
- Increased focus on data analysis and strategic support.
- The growth of specialised VEAs for specific industries is becoming increasingly important for large companies.
- Enhanced virtual reality tools for remote collaboration.
- Greater emphasis on cybersecurity and data protection is also necessary to uphold a strong privacy policy for assistants and virtual teams.
Preparing for the Evolution of the VEA Role
- Stay updated on emerging technologies to best suit your high-quality virtual assistant’s skills in a home office.
- Develop a growth mindset and adaptability to assist with administrative duties.
- Focus on high-value, strategic tasks that AI cannot easily replicate.
- Cultivate emotional intelligence and soft skills to enhance communication with internal and external stakeholders.
- Build a strong personal brand in the digital space to attract more clients for your home office services.
Get ready to hire your Virtual Executive Assistant
As we approach 2025, new virtual executive assistants will play an increasingly crucial role in supporting business leaders and driving organisational success.
By understanding the evolution of virtual assistance, leveraging the right tools, and fostering strong remote working relationships, executives can unlock unprecedented levels of productivity and efficiency.
Whether you are considering hiring your first VEA or looking to optimise your existing virtual support, this guide provides the insights and strategies you need to be successful in your quest to create a successful virtual executive assistant environment.
- Want to streamline your business operations? Check out these 100 AI prompts.
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Darren Aragon is a multifaceted writer with a background in Information Technology, beginning his career in research at Pen Qatar and transitioning through customer service to a significant role at Absolute Service, Inc. His journey into freelance writing in 2021 has seen him excel across various niches, showcasing his adaptability and deep understanding of audience engagement.
