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Oct 08
The Ultimate Guide to Virtual Executive Assistants in 2025

The Ultimate Guide to Virtual Executive Assistants in 2025

In today’s fast-paced business world, virtual executive assistants (VEAs) have become indispensable for many leaders and organisations seeking executive assistant jobs.

As we look ahead to 2025, the role of VEAs is set to evolve further, incorporating advanced technologies and skills to provide even more valuable remote executive support.

This comprehensive guide will explore everything you need to know about virtual executive assistants in 2025, from their definition and benefits to hiring, onboarding, and maximising their potential.

IN THIS BLOG

What is a Virtual Executive Assistant?

A virtual executive assistant is a remote professional who provides administrative, technical, and strategic support to executives and business leaders at an hourly rate.

Although working remotely, VEAs leverage digital tools and platforms to manage tasks, streamline processes, and enhance productivity for their clients.

How Do Virtual Executive Assistants Differ from Traditional Assistants?

Unlike traditional in-office assistants, virtual executive assistants (VEAs) offer greater flexibility and scalability, making them increasingly valuable in the workspace.

Additionally, these digital professionals can seamlessly work across different time zones, allowing for round-the-clock productivity and support for global businesses that need a virtual assistant.

VEAs are highly adaptable, capable of serving various industries with their diverse skill sets, which often include proficiency in cutting-edge digital tools and software, making them the right person for your needs.

As we approach 2025, VEAs are expected to become even more sophisticated in their use of advanced technologies, such as artificial intelligence and machine learning, to enhance their capabilities in online administrative assistance and virtual office management.

Therefore, this technological prowess enables VEAs to handle complex tasks more efficiently, from managing intricate schedules and coordinating virtual meetings to analysing data and generating insightful reports, all while maintaining the personal touch that is crucial in executive support roles.

Key Roles of a Virtual Executive Assistant

VEAs in 2025 will take on multifaceted roles, including:

  • Digital executive aide provides essential support in a home office environment.
  • Remote personal assistant available at an hourly rate.
  • Executive task delegation manager.
  • Virtual productivity enhancement specialists in a home office setting can greatly improve efficiency.
  • Online executive coordination expert.

Task

Description

Benefit

Calendar Management
Scheduling appointments, managing conflicts, and optimising time allocation Allows executives to focus on high-priority tasks without worrying about scheduling logistics
Email Management
Filtering, prioritising, and responding to emails Reduces time spent on non-essential communications, ensuring important messages are addressed promptly
Travel Arrangements
Booking flights, hotels, and transportation Saves time and ensures smooth travel experiences, allowing executives to focus on meeting objectives
Meeting Coordination
Organising and preparing for meetings, creating agendas Enhances meeting productivity and ensures all necessary materials are prepared in advance
Document Preparation
Creating reports, presentations, and other documents Frees up executive time for strategic thinking while ensuring high-quality materials are produced
Expense Management
Tracking expenses, preparing reports, and managing budgets Maintains financial accountability and allows executives to focus on strategic financial decisions
Project Management
Overseeing timelines, coordinating team members, and tracking progress Ensures projects stay on track and deadlines are met, reducing executive stress
Research
Gathering information on various topics as needed Provides executives with necessary data for informed decision-making without time-consuming research
Client Relations Managing communication with clients and stakeholders Maintains positive relationships and ensures timely responses to client needs
Office Management
Overseeing office supplies, equipment, and general operations Creates a smooth-running work environment, allowing executives to focus on core business activities
Event Planning
Organising company events, conferences, and team-building activities Boosts team morale and company culture without burdening executives with logistical details
Personal Task Management
Handling personal errands and appointments for executives Allows executives to maintain work-life balance and focus on professional responsibilities
Gatekeeping
Screening calls, visitors, and requests for executive’s time Protects executive’s time and ensures only high-priority matters reach their attention
Team Support
Assisting with team coordination and communication Improves team efficiency and allows executives to lead more effectively
Process Improvement
Identifying and implementing more efficient work processes Enhances overall organizational productivity and allows executives to focus on strategic growth

Candidates:

66

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $6.74/hr

April

Candidate ID: 463082


ADVANCED

    eCommerce, Customer Support, Purchasing Management, Order Processing...

INTERMEDIATE

    Data Entry, Email Handling, Email Marketing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.74 per hour or $USD 1169.05 per month

Remote Staff Recruiter Comments

  • April has been working for over 10 years and has experience working for both local and international companies.  With her years of experience, she was able to handle the following tasks:
    • Inventory Management
    • Orders & Purchasing Management
    • Data Entry
    • Sales
    • Lead Generation
    • Customer Service Support
    • Appointment Setting
    • Email Management
    • Bookkeeping and Accounting
  • She enrolled herself in an Amazon VA Masterclass and has been working as a Virtual Assistant since 2021. She has supported both Australian and German clients. 
  • She is proficient in using the following tools/software:
    • MS Excel
    • Ladesk
    • Zoho
    • Packlink Pro
    • Sendcloud
    • Boxhero
    • Orderhive 
    • Content Studio
  • When she was working as an e-commerce Virtual Assistant, she was tasked to:
    • Customer service support- email and chat support
    • Order Fulfilment and Order Management- Amazon, Shopify, eBay, Etsy
    • Inventory Management and Purchasing
    • Social Media Management- scheduled posting
    • Administrative and Accounting tasks
  • She is available to start immediately and is amenable to working the day shift for any full-time position.


Predictive Index Behavioral Profile-  Promoter
https://www.predictiveindex.com/reference-profile/promoter/

Strongest Behaviors

  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Behavioral Summary

April is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Sales Associate

Industry:

Banking / Financial Services

Employment Period:

January 2007 to December 2012 (71 Months)

Duties and Responsibilities:

  • In charge of selling and promoting the product
  • Hit the daily, weekly, and monthly sales quota
  • Maintain the stocks inventory level and receipt of the delivery

Purchaser

Industry:

Manufacturing / Production

Employment Period:

June 2015 to July 2017 (25 Months)

Duties and Responsibilities:

  • Verify from the requestor the specification of the requested item
  • Search for at least three vendors and request a formal quote
  • Create the Purchase Order in the Netsuite system
  • Monitor the delivery schedule and inform the end-use and the warehouse

Sales transactions, Health, Death, and Living claims

Industry:

Banking / Financial Services

Employment Period:

September 2017 to July 2021 (46 Months)

Duties and Responsibilities:

  • Help protect BPI's clients secure their finances thru Life and Health Insurance, Savings, and Investment
  • Hit the daily, weekly, and monthly sales quota
  • Assist after Sales transactions, Health, Death, and Living claims

Leads Generation and Data Entry on Linkedin

Industry:

Computer / Information Technology (Hardware)

Employment Period:

July 2021 to February 2022 (7 Months)

Duties and Responsibilities:

  • Facebook etc Email Management offload the time-consuming Zendesk Management tasks through the knowledge,
  • Appointment Setting strategies, and ideas I have learned from my training and Amazon Seller VA Masterclass

General Virtual Assistant

Industry:

Retail / Merchandise

Employment Period:

January 2022 to December 2022 (11 Months)

Duties and Responsibilities:

  • Customer Service support and email management using Ladesk and Zoho
  • Orders Fulfillment thru Packlink Pro or Sendcloud (Amazon, Shopify, Ebay, Etsy, Kaufland etc)
  • Orders Management and Purchasing via Orderhive and Billbee
  • Inventory Management via Boxhero 
  • Other admin tasks and social media management task

Education History

Field of Study:

Business Studies/Administration/Management

Major:

BS Accounting Technology

Graduation Date:

April 1, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    eCommerce, Customer Support, Purchasing Management, Order Processing, Order Management, Email Support,

INTERMEDIATE ★★

    Data EntryEmail HandlingEmail Marketing

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 8.61, Upload: 2.16
  • Internet Type: Broadband
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $7.03/hr

Juvilee

Candidate ID: 461099


ADVANCED

    Communication Skills, Time Management, Microsoft Word 2010, Administrative Skills...

INTERMEDIATE

    TimeDoctor, Team Management, Microsoft PowerPoint, Microsoft Paint...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.03 per hour or $USD 1217.79 per month

Remote Staff Recruiter Comments

  • Juvilee has more than 10 years of relevant work experience in the field of Medical & Health care and education industry.  
  • She graduated with a degree of Science in Nursing.
  • She has supported local, US, and Australian clients
  • She has performed various Virtual Assistant roles in different companies where she supported the following tasks:
    • Intake of new patients and referrals.
    • Appointment setting, scheduling, managing cancelations, and sending reminders to
      patients.
    • Calendar management
    • Organizing files in your database.
    • Follow-ups and checking on patients after appointments.
    • Prescription refills.
    • Email management 
    • Transferring physical forms into a digital format.
    • Customer service
  • She also worked as an ESL Online Teacher, teaching Japanese students a basic English language and facilitating online test.
  • She is a former contractor of Remote Staff. 
  • She is proficient with tools like: 
    • HubSpot
    • Spoke
    • Ring Central
    • Electronic Health Record
    • Pharmacy System
    • MS Office
    • Google Suite
    • Adobe Photoshop
    • Canva.
  • She is available to start immediately. She is amenable to working the day shift for any part-time or full-time position.
Predictive Index Behavioral Profile - Collaborator

Strongest Behaviors
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.

Behavioral Summary

Juvilee is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Informal and a little offhand in style; fairly casual about the exact standards or policies of the company’s book or the precise accuracy of the details of their own work, preferring to delegate details rather freely, with loose follow-up. Has the kind of patience required to focus steadily on a consistent process over long periods of time and work which should primarily involve contact and communication with people rather than precise handling of details. While this individual is low-key in developing contacts with people, they’re cheerfully persistent in doing so.


Employment History

Staff Nurse 2

Industry:

Healthcare / Medical

Employment Period:

July 2014 to July 2016 (24 Months)

Duties and Responsibilities:

  • Providing assistance to anesthetist and surgeons when required in a wide range of scenarios.
  • Preventing the spread of communicable disease through wearing PPE’s and hand hygiene.
  • Controlling, witnessing, and administering controlled and scheduled drugs to a variety of patients.
  • Collecting blood samples aseptically, ensuring specimens are correctly labeled, packed up, and recorded prior to collection
  • Documenting patient’s response to nursing and other interventions
  • Respecting and understanding different religious beliefs and cultural needs
  • Following up patients for discharge to make sure they do not feel they have forgotten.

Nurse Specialist

Industry:

Healthcare / Medical

Employment Period:

March 2018 to March 2020 (24 Months)

Duties and Responsibilities:

  • Provide hands-on care to patients by administering medications,
  • Managing intravenous lines,
  • Observing and monitoring patients' conditions
  • Maintaining records and communicating with doctors
  • Beyond the physical support and care, providing emotional support to patients and patients' family members
  • They may educate patients and the general public on disease management, special diet plans and medical conditions
  • Provide information on home care after their treatment
  • Teach individuals how to self-administer medication or complete other self-care tasks.

General Virtual Assistant

Industry:

Printing / Publishing

Employment Period:

July 2020 to August 2022 (25 Months)

Duties and Responsibilities:

  • Provided admin support.
  • Encoded data (MS suite/database).
  • Organized file/ data
  • Monitored project status
  • Organized calendar activities
  • Organized meetings and created minutes of meeting
  • Prepared daily reports
  • Edited photos as needed. (Canva/paint)
  • Collaborated with other team members.
  • Maintained confidentiality of data.
  • Answered and managed phone calls and emails.
  • Extracted information from the web.

Service Provider (Online English Teacher)

Industry:

Education

Employment Period:

May 2020 to July 2022 (25 Months)

Duties and Responsibilities:

  • Conducting activities and lessons based on ESL teaching methodologies.
  • Encouraging and engaging students to speak in English.
  • Motivating students and using humor to induce a pleasant learning environment.
  • Maximizing students’ talk time through oral tests and presentations.
  • Displaying excellent classroom management.
  • Keeping accurate records of student performance.
  • Communicating with the Department Head or Principal, as needed.
  • Maintaining standardized guideline

Healthcare Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

March 2022 to September 2022 (5 Months)

Duties and Responsibilities:

  • Intake of new patients and referrals.
  • Appointment setting — scheduling, managing cancelations, and sending reminders to
  • patients.
  • Calendar management — creating a schedule that includes appointments with patients as well as other commitments, such as meetings and events.
  • Organizing files in your database.
  • Follow-ups and checking on patients after appointments.
  • Prescription refills.
  • Email management — responding to messages and cleaning your inbox.
  • Transferring physical forms into a digital format.

Virtual Medical Receptionist

Industry:

Healthcare / Medical

Employment Period:

October 2022 to November 2022 (0 Months)

Duties and Responsibilities:

  • Email management 
  • Appointment setting 
  • Answering the phone call 
  • Outgoing calls 
  • Managing consultations 
  • Executing doctor orders 
  • Ensuring patients' queries are addressed

Customer Service Representative

Industry:

Others

Employment Period:

April 2023 to January 2024 (9 Months)

Duties and Responsibilities:

  • Creating quotes and sending them to clients via email.
  • Creating job orders
  • Data entry
  • Requesting stock transfers
  • Proofreading documents before sending and upon receiving them from clients
  • Coordinating with team leaders to confirm client’s details
  • Responding to client’s inquiries via email.
  • Making sure the client’s profile is accurate and updated all the time.
  • Cross checking client’s information from previous to latest.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 1, 2010

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Communication Skills, Time Management, Microsoft Word 2010, Administrative Skills, Microsoft Excel 2007, Customer Service, Email management, Data Encoding, Data Entry, Organizational Skills,

INTERMEDIATE ★★

    TimeDoctor, Team Management, Microsoft PowerPoint, Microsoft PaintPhoto EditingReporting AnalysisInterpersonal SkillsProject Management

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: No brand
  • Processor: I7-Amd
  • Operating System: Windows 10

All-inclusive Rate: USD $6.56/hr

Anna

Candidate ID: 459998


ADVANCED

    eCommerce, Virtual Assistant Skills, Back-office, Administrative Support...

INTERMEDIATE

    Bookkeeping, Data Entry, Lead Generation, SEO...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.56 per hour or $USD 568.28 per month

Full Time: $USD 6.56 per hour or $USD 1136.56 per month

Remote Staff Recruiter Comments

  • Anna has 9 years of working experience as Virtual Assistant supporting Australian, American, Israeli, African and ,German clients
  • She is all around General Virtual Assistant and did the following task: 
    • Inbound and Outbound calls 
    • Back-office support
    • Email and chat support
    • Calendar Management 
    • Record Keeping and file organization 
    • Data entry
    • Basic bookkeeping and invoicing 
    • Social media management
    • Lead generation
    • Basic SEO and graphic design
  • She is proficient in tools such as Slack, Trello, QuickBooks, WordPress, Affinity designer, Z analytics, Click-up, and Microsoft tools.
  • She has also experience with eCommerce platforms like Amazon, Shopify, and Etsy 
  • She can start immediately. Open to working part-time and full time 
Predictive Index Behavioral Profile - Guardian 

Strongest Behaviors
  • Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
  • Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Anna Katrina Jennevive will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Employment History

Virtual Assistant (Part-Time)

Industry:

Retail / Merchandise

Employment Period:

June 2020 to March 2023 (33 Months)

Duties and Responsibilities:

  • Updating social media accounts
  • Data entry works
  • Web searching
  • Gathering datas
  • Organizing work load
  • Doing basic wordpress tasks
  • Updating clients regularly
  • Delegating emails Ecommerce/Dropshipping (Full Time)

Virtual Assistant (Full Time)

Industry:

Retail / Merchandise

Employment Period:

January 2016 to December 2020 (59 Months)

Duties and Responsibilities:

  • JI worked fulltime from Monday-Friday 8 hours a day.
  • My task includes posting funny, interesting, extreme videos, Editing pictures from Oberlo and importing products.
  • Updating social media accounts such as twitter, tumblr, instagram, pinterest and facebook pages.
  • I am also intitled to post some products coming from Amazon seller.
  • Regularly posting products on Amazon, etsy, shopify and pinterest Virtual Assistant (Full Time)

Virtual Helper

Industry:

Others

Employment Period:

January 2016 to December 2019 (47 Months)

Duties and Responsibilities:

  • Checking assigned clients
  • Data entry works
  • Transcribing audios and videos
  • Web searching
  • Gathering datas
  • Organizing work load
  • Posting ads using craigslist
  • Doing basic SEO, graphic designing tasks
  • Updating clients regularly

Virtual Assistant

Industry:

Others

Employment Period:

April 2013 to January 2017 (45 Months)

Duties and Responsibilities:

  • Gathering specific datas such as name, company name, website, contact number, email, address, etc.
  • Transferring data to the sheet provided
  • Keep records organize
  • Compile, verify accuracy and sort information according to priorities to prepare source date for computer entry.
  • Marking schedules in the google calendar
  • Updating client's profile.
  • Responding to emails
  • Basic bookkeeping

Staff Nurse

Industry:

Healthcare / Medical

Employment Period:

October 2012 to April 2013 (6 Months)

Duties and Responsibilities:

  • Receiving patients from Emergency Room
  • Maintaining hygienic and safe working environment
  • Recording patient vital signs and medical information
  • Carrying out the requisite treatment and medications
  • Provide treatments to patients as per Physician's orders
  • Observing and recording patient's behavior
  • Administering medications to patients and monitoring them for side effects and reactions. 
  • Maintaining reports of patient's medical histories and monitoring changes in their condition
  • Monitor patient progress and update to Physician on regular basis.
  • Preparing patients for examinations
  • Checking the stock on a regular basis for maintaining the inventory level and placing orders if required
  • Provide nursing care to patients of different ages according to hospital policies
  • Educating patients families about the disease and its treatment

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 3, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    eCommerce, Virtual Assistant Skills, Back-office, Administrative Support, Calendar Management, Customer Service,

INTERMEDIATE ★★

    BookkeepingData EntryLead GenerationSEO

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 2.62, Upload: 17.01
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel core i5
  • Operating System: Windows 11

All-inclusive Rate: USD $10.78/hr

Mikarla

Candidate ID: 459389


ADVANCED

    Administrative Skills, Administrative Support, Human Resource Management...

INTERMEDIATE

    Operations Management...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.78 per hour or $USD 933.84 per month

Full Time: $USD 10.78 per hour or $USD 1867.67 per month

Remote Staff Recruiter Comments

Mikarla “Mika” is an experienced Virtual Assistant and Administrative Professional with over 10 years of work history spanning HR, admin, and freelancing support roles across the U.S., Canada, Portugal, and Australia. Since transitioning to freelancing in 2020, she has specialized in back-end support, client communications, data entry, project coordination, and accounting assistance.

She is Xero Advisor Certified (April 2025) and has hands-on experience with reconciliation, invoicing, and contract administration for construction companies. Mika also has exposure to social media content scheduling and email marketing. She is highly adaptable, resourceful, and committed to delivering reliable support for international clients, with proven success in both short-term and long-term engagements.


Key Skillset
Administrative & Coordination
  • General Virtual Assistance (email/calendar management, client communications, document filing)
  • Contract administration & drafting (HR background + freelancing roles)
  • Light project coordination (reminding teams on deliverables, monitoring progress, updating stakeholders)
Finance & Accounting Support
  • Xero Advisor Certified (2025) – skilled in reconciliation, coding expenses, invoice processing, and project assignment
  • Vendor and client data entry and records management
Research & Lead Generation
  • Web research, lead scraping, and data entry (experience in logistics, real estate, sports, and migration assistance industries)
  • Creation of lead sheets and sales team support
Marketing & Social Media
  • Social media scheduling and content drafting (Facebook, Instagram)
  • Caption writing and engagement support using ChatGPT-assisted drafts
  • Canva for photo editing and template creation
  • Email and SMS campaign reporting and support (HubSpot, Buildout, internal tools)
Tools & Platforms
  • Xero (reconciliation, invoicing, expense coding)
  • HubSpot (email marketing, property listings)
  • Buildout (real estate property posting)
  • Canva (photo editing & design)
  • Internal productivity monitoring tools
  • Email outreach tools and CRM systems

💼 Work Experience
General Virtual Assistant / Project Support (Ad hoc) – Construction Client, Australia

April 2025 – Present (Ad hoc, 3–5 hrs/week)

  • Performs reconciliation and invoicing using Xero
  • Assigns and codes project expenses, attaches invoices for processing
  • Provides administrative support as needed
Administrative & SMS/Email Support – The Snow Agency, New Jersey, USA

Full-time, 4+ years

  • Longest full-time role; supported marketing managers with campaign data tracking
  • Managed reports on email/SMS outreach (sends, unsubscribes, engagement)
  • Provided consistent back-end admin support for U.S.-based marketing clients
General Virtual Assistant – Real Estate Broker, Florida, USA

Part-time, 2.5 years

  • Managed emails, calendars, and property marketing materials
  • Created property email templates and basic graphics via Canva
  • Posted real estate listings through Buildout and supported email campaigns via HubSpot
Freelance Research & Data Entry Roles

2020 – 2021

  • RMS Movers, Illinois, USA – Web research, lead sheet preparation for sales
  • Expat Empire, Portugal – Country and relocation research for migration clients
  • Pivation, Ontario, Canada – Cold email outreach, Instagram inbox outreach, lead scraping for sports professionals
HR & Admin Career (Philippines, 2014 – 2020)
  • HR/Admin Supervisor – Draw Steel Builders (served AU clients, AutoCAD projects)
  • HR Recruitment & Assistant – Food Manufacturing Company (McDonald’s PH supplier)
  • HR/Franchise Specialist – Travel Agency, Quezon City
  • HR Associate – BPO Company
She can start immediately and is amenable to both full-time and part-time arrangements.
 

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specic terms, about what needs to be done and how to do it accurately and awlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Mikarla is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mikarla, who takes responsibilities very seriously.

With experience and/or training, Mikarla will develop a high level of specialized expertise and eciency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Mikarla is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

  • Mika started her career last 2014 in the field of Human Resources and was exposed to Recruitment and Selection, Timekeeping, Payroll/Benefits, Employee Relations and on Records keeping/custodian. She has worked for various industries such as BPO, travel agency, manufacturing, logistics and digital marketing. In 2018, she started on being a Virtual Assistant where she has been supporting the following administrative tasks:
    • Data Entry
    • Web Research
    • Editing and Formatting documents
    • Creating visual presentations
    • Transcribing audio file into text file
    • Email Management
    • Calendar Management
    • Graphic Designing
    • Video Editing
  • She is proficient on the following tools/applications:
    • Google Suite-Sheet,Document,Drive,Hangouts,Meet
    • Microsoft Applications (Word,Excel and Powerpoint)
    • LinkedIn
    • Buildout
    • Trello
    • Hubspot
    • Clickup
    • Slack
    • Canva
    • Redfin
    • Lead Sherpa
  • She can start immediately
Predictive Index Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
Behavioral Summary

Mikarla is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
 

Employment History

Human Resources Specialist

Industry:

Travel / Tourism

Employment Period:

July 2015 to May 2016 (10 Months)

Duties and Responsibilities:

  • HR function - Timekeeping and Payroll/Benefits.
  • HR function - Recruitment and Selection
  • HR function - Employee Relations (Assist during administrative hearings)
  • HR function - 201 custodian.
  • HR function - Responsible for Product Training for new employees and additional product
  • HR & Franchise function - Monitoring sales for the existing outlets.
  • Franchise function - serve as back-up assistance for airline and hotel inquiries from the
  • Franchise function - will assist on all the things needed by the existing franchisee.

Human Resources Assistant - Administrative Services

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

March 2017 to February 2018 (11 Months)

Duties and Responsibilities:

  • Perform recruitment and selection process.
  • Source and select qualified contractual applicants for a specific job requirement.
  • Do resume shortlisting and paper screening.
  • Administer necessary orientation for new hire employees.
  • Assess applicants through initial interview.
  • Coordinate with the departments on the interview schedules and applicant assessments
  • Conduct a background investigation.
  • Conduct document and record verification on the submitted requirements of the new hires.
  • Develop a database for qualified applicants.
  • Develop recruitment strategies to immediately fill up job vacancies and deploy new hires
  • Coordinates with the manpower provider on the manpower requirements.
  • Serve as a link between the company and manpower provider on manpower concerns/ issues.
  • Monitor all contracts of the agency employees
  • Maintain the organizational structure by updating the job description for all positions.
  • Monitor and maintenance of company-owned vehicles.
  • Prepare a memo for HR announcements and disciplinary actions.
  • Safekeeping and updating of Employee master list.
  • Conduct contractor audits.
  • Team lead during major audits (i.e. Social Workplace Accountability Audit, Universal
  • Responsible Audit, SQMS audit, etc.)
  • Team lead in organizing company events (i.e. Year-end party, Company Outing, etc.)
  • Attend other related seminars outside the company premises as needed.

Human Resources and Admin Supervisor

Industry:

Construction / Building / Engineering

Employment Period:

March 2018 to August 2020 (29 Months)

Duties and Responsibilities:

  • Develop policies in the assigned areas of responsibility and discipline staff.
  • Investigate complaints filed by employees against fellow employees, may conduct in-house hearings, give penalty under General Company Rules and Regulations as necessary.
  • Ensure all employee benefits are given when due.
  • Update, file and maintain medical, leave of absence, and overtime records of all employees and maintain 201 employee files.
  • Maintain employees benefits such as SSS, BIR, Pag-ibig and Philhealth application and concerns.
  • Compensation and benefits administration, record and process timekeeping.
  • Prepare a memo for HR announcements.
  • Perform recruitment and selection process.
  • Source and select qualified applicants for a specific job requirement
  • Conduct orientation and training for newly hired, regular and project employees.
  • Monitor all contracts of the regular and project employee.
  • Assess training needs analysis for all employees.
  • Plot all training needs and proposed seminar/training of each employee in the training
  • Conduct annual performance evaluation and quarterly if necessary.
  • Review performance evaluation and recommend necessary training needed for development.

Data Entry and Web Researcher (Freelancer)

Industry:

Sports

Employment Period:

February 2021 to May 2022 (15 Months)

Duties and Responsibilities:

  • Data Entry
  • Web Research
  • Editing and formatting documents
  • Creating visual presentations (i.e workflow presentations)
  • Transcribing audio file into text file

Data Entry

Industry:

Others

Employment Period:

June 2018 to September 2022 (50 Months)

Duties and Responsibilities:

  • Data Entry
  • Web Research
  • Editing and formatting documents
  • Creating visual presentations (i.e workflow presentations)
  • Transcribing audio file into text file

Freelance Virtual Assistant

Industry:

Transportation / Logistics

Employment Period:

September 2020 to March 2022 (18 Months)

Duties and Responsibilities:

  • Data Entry
  • Web Research

Email and SMS Marketing Assistant (Part-time)

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2021 to May 2022 (16 Months)

Duties and Responsibilities:

  • Undertake daily administrative tasks to ensure the functionality and coordination of thedepartment’s activities.
  • Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
  • Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing,
  • ROI scorecards, and coupon/disclaimer history for all brands.
  • Assist the Director to oversee the department’s performance.
  • Communicate directly with teammates about project deadlines.
  • Conduct research and analyze campaigns in the e-commerce industry.
  • Preparing, formatting, and editing a range of documents.

General Virtual Assistant/Executive Assistant (Part-time)

Industry:

Property / Real Estate

Employment Period:

February 2021 to October 2024 (43 Months)

Duties and Responsibilities:

  • General administrative process
  • Email Management
  • Calendar Management
  • Basic marketing/photo editing in Canva
  • Create email marketing information templates for real estate properties in HubSpot
  • Buildout navigation. Uploading and updating the status of real estate properties
  • Support the Operation staff and owner in the day-to-day business process

Human Resources Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2014 to May 2015 (8 Months)

Duties and Responsibilities:

  • Callouts for next day invites
  • Conduct behavioral interviews
  • Administer exams such as Voice Assessment and Versant English Test
  • Endorse papers of qualified candidates to POC interviewers
  • Shortlisting of qualified candidates

Email and SMS Marketing Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2021 to June 2025 (53 Months)

Duties and Responsibilities:

  • NJ, United States (Full-Time) Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities.
  • Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
  • Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing and ROI scorecards history for all brands.
  • Assist the Manager to oversee the department's performance.
  • Communicate directly with teammates about project deadlines.
  • Preparing, formatting, and editing a range of reporting documents.
Tools: Google Suite, ClickUp, Klaviyo, Attentive and Slack

Data Entry and Web Researcher Piiva Nation

Industry:

Sports

Employment Period:

January 2021 to June 2024 (40 Months)

Duties and Responsibilities:

  • Cold email and inbox outreach on Instagram.
  • (Freelance) Web research for lead scraping of sports people.
  • Gathering basic information and contact details.
  • Data entry on Google sheet for lead creation
Tools: Google Suite and Hunter.io

Research Assistant Expat Empire

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2022 to March 2023 (7 Months)

Duties and Responsibilities:

  • Compile research about countries regarding the migration process.
  • Fill in presentations and spreadsheets to be delivered to the consulting clients.
  • Using systems-based approach to the business.
Tools: Google Suite and Slack

HR Assistant Recruitment

Industry:

Manufacturing / Production

Employment Period:

May 2016 to March 2017 (10 Months)

Duties and Responsibilities:

  • End-to-end recruitment process (sourcing to onboarding)
  • Conduct orientation for newly hired, regular and contractual employees.
  • Conduct a background investigation.
  • Develop a database for qualified applicants.
  • Develop recruitment strategies to immediately fill up job vacancies and deploy new hires within a targeted timeline
  • Coordinates with the manpower provider on the manpower requirements.
  • Monitor all contracts of the agency employees
  • Maintain the organizational structure by updating the job description for all positions.
  • Conduct a Physical plant tour.
  • Prepare a memo for HR announcements.
  • Attend other related seminars outside the company premises as needed.

Virtual Assistant

Industry:

Construction / Building / Engineering

Employment Period:

June 2025 to September 2025 (3 Months)

Duties and Responsibilities:

  • Bank reconciliation for construction expenses Create and draft invoices

Virtual Assistant

Industry:

Consumer Products / FMCG

Employment Period:

June 2025 to July 2025 (1 Months)

Duties and Responsibilities:

  • Schedule social media posts in Facebook and Instagram
  • Pick best photos for posting in photoshoot collection
  • Draft post captions using ChatGPT

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resources Development Management

Graduation Date:

July 31, 2023

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Business Studies/Administration/Management

Major:

Human Resources Development Management

Graduation Date:

April 9, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Administrative Support, Human Resource Management,

INTERMEDIATE ★★

    Operations Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/18210133718
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo E14
  • Processor: AMD Ryzen 5 7535U with Radeon Graphics
  • Operating System: Windows 11

All-inclusive Rate: USD $7.49/hr

Earl

Candidate ID: 453373


ADVANCED

    Training and Development, Data Entry, Written Communication, Communication Skills...

INTERMEDIATE

    Technical Support, Microsoft Excel...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.49 per hour or $USD 649.51 per month

Full Time: $USD 7.49 per hour or $USD 1299.03 per month

Remote Staff Recruiter Comments

  • Earl is an experienced Learning and Development Trainer working for over 10 years where he mainly handled senior-level roles in training and managing people regarding processes and monitored team performance. He also developed training modules,  conducted leadership training, and manage the operational performances of newly-hired employees. The roles he had handled included but were not limited to Senior Training Supervisor, Business Development Executive, Quality Assurance Team Leader, and Training &  QualitySpecialist. He already managed to work with the US and Australian clients. Earl is constantly seeking development opportunities and comfortable leading and working with a team.

  • His expertise is in the following:

  • Training and Development
  • Technical Customer Support
  • Business Planning Presentation
  • Report and Training Needs Analysis
  • CSAT and NPS Surveys
  • Customer Relations 
  • Adept in using the tools/applications like:

  • SalesForce CRM
  • SurveyMonkey
  • Google Suite
  • Google Spreadsheet
  • MS Presentation
  • MS Word
  • MS Excel
  • He can start immediately.

  • Employment History

    Senior Training Supervisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2012 to July 2021 (110 Months)

    Duties and Responsibilities:

    • Built and managed an entire Learning & Development Team for a single campaign.
    • Supervised 4 full-time training specialists handling different line of businesses.
    • Designed, implemented and reinforced processes to achieve set training goals.
    • Closely monitored training performances to ensure service levels are met.
    • Conducted monthly, quarterly and yearly performance reviews.
    • Strategically planned training logistics.
    • Created board reports on training progress for all stakeholders.
    • Assisted in facilitating Training Needs Analysis.
    • Assisted in developing training modules designed to improve customer experience and communication skills.
    • Assisted in analyzing NPS statistics to strategize training for customer and agent benefits.
    • Developed and conducted leadership training.
    • Published and maintained up-to-date learning and development process documents within knowledge base.
    • Participated in efficient team meetings on a regular basis to share new developments and insights from Learning & Development Team.
    • Coached and developed trainers and aspiring leaders.
    • Managed operational performances of newly endorsed agents to production.

    Training & Quality/Business Development Executive

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2011 to September 2011 (3 Months)

    Duties and Responsibilities:

    • Training & Development
    • Quality Assurance
    • Business Development

    Manager/Owner

    Industry:

    Computer / Information Technology (Hardware)

    Employment Period:

    April 2010 to May 2011 (13 Months)

    Duties and Responsibilities:

    • Managed the entire business.

    Quality Analyst, Team Leader, Training Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2007 to September 2009 (27 Months)

    Duties and Responsibilities:

    • Quality Assurance
    • Team Management
    • Training & Development

    Listener Care Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2006 to April 2007 (9 Months)

    Duties and Responsibilities:

    • Customer Service

    PRIORITY SUPPORT SPECIALIST

    Industry:

    Employment Period:

    December 2023 to April 2024 (4 Months)

    Duties and Responsibilities:

    Built a deep knowledge of the ClickUp (SaaS) products to provide contextualized priority support to strategic Enterprise users via business correspondence. • Worked closely with Enterprise users to understand their use of ClickUp, their goals, and their processes. • Troubleshot incoming support requests and owned their resolutions, clearly managing user expectations throughout the process. • Optimized team specific documentation and workflows to empower great support experiences at a growing scale.

    CO OWNER SOCIAL MEDIA/ACCOUNTING MANAGER

    Industry:

    Printing / Publishing

    Employment Period:

    April 2022 to April 2023 (12 Months)

    Duties and Responsibilities:

    • Business management
    • Social media marketing
    • Accounting management

    VIRTUAL ASSISTANT

    Industry:

    Entertainment / Media

    Employment Period:

    May 2023 to August 2023 (3 Months)

    Duties and Responsibilities:

    • Sourced great numbers of leads through lead-sourcing software applications.
    • Validated sourced leads through lead-validating software applications.
    • Managed end-to-end cold email marketing campaigns.
    • Created Loom videos for client services.
    • Managed client’s business correspondence.
    • Managed client’s reporting requirements.
    • Carried out other tasks set by the client.

    PRIORITY SUPPORT SPECIALIST

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2023 to April 2024 (4 Months)

    Duties and Responsibilities:

    • Built a deep knowledge of the ClickUp (SaaS) products to provide contextualized priority support to strategic Enterprise users via business correspondence.
    • Worked closely with Enterprise users to understand their use of ClickUp, their goals, and their processes.
    • Troubleshot incoming support requests and owned their resolutions, clearly managing user expectations throughout the process.
    • Optimized team specific documentation and workflows to empower great support experiences at a growing scale

    FREELANCE CONTENT EDITOR

    Industry:

    Education

    Employment Period:

    April 2024 to Present

    Duties and Responsibilities:

    • Conduct research on job description details.
    • Write, copy, and edit job postings.
    • Upload job openings to the company portal.

    Education History

    Field of Study:

    Mass Communications

    Major:

    Mass Communications

    Graduation Date:

    April 1, 2006

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Training and Development, Data Entry, Written Communication, Communication Skills, Presentation Design, Verbal Communication, Team Management, Leadership, Microsoft PowerPoint, Microsoft Word, Google Apps, Report Writing, Reporting Analysis, Typing, Proofreading, Project Management, Business Development, Customer Relations, Salesforce CRM, SurveyMonkey, Google Spreadsheet,

    INTERMEDIATE ★★

      Technical SupportMicrosoft Excel

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: Download: 44.36, Upload: 36.52
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus Zenbook Duo
    • Processor: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.90/hr

    Cristine

    Candidate ID: 452794


    ADVANCED

      Office 365, Microsoft Dynamics GP, IFCA, Customer Service...

    INTERMEDIATE

      Microsoft Office, Microsoft Tools, Microsoft Access, Microsoft Excel...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.90 per hour or $USD 771.37 per month

    Full Time: $USD 8.90 per hour or $USD 1542.73 per month

    Remote Staff Recruiter Comments

    • Cristine is a dedicated professional with more than 6 years of work experience. She is a graduate of Bachelor of Science in Hotel and Restaurant Management.
    • She started as a Guest Service Agent in a hotel before working in UAE. During her tenure, she was functioning as an Administrative Assistant and eventually got promoted to a Procurement Specialist. 
    • She has transitioned as a Virtual assistant for an Australian property management service company. She liked the idea of working from home and took a part-time job as a Product sourcing specialist for an e-commerce platform store.
    • In her entire professional career, she has performed the following tasks:
      • Scheduling and confirmation of appointments
      • Maintaining event calendars
      • Answering all inbound calls for inquiries
      • Sorting and organizing of records accurately
      • Email management
      • Travel itinerary management
      • Maintenance and updating of supplier information
      • Creation of purchase orders ensuring relevant procurement
      • Preparation of reports
      • Product research
      • Analyzing, and approving products and services to be purchased
      • Calculation of profits
    • She is an able user of the following tools/software:
      • Microsoft ZIP
      • IFCA (PMS) System
      • Opera System
      • Microsoft and Office 365
      • Canva
      • Amazon FBA
      • Amazon calculator
    • She is ready to start immediately.

    Predictive Index Behavioral Profile - Altruist

    Strongest Behaviors

    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

    Behavioral Summary

      A pleasant and extraverted person, Cristine is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Cristine gets along easily with a wide variety of people. Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

    Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.


    Employment History

    Guest Service Agent

    Industry:

    Hotel / Hospitality

    Employment Period:

    March 2016 to December 2016 (9 Months)

    Duties and Responsibilities:

    • Administering check-ins and check-outs.
    • Providing front desk services to guests.
    • Assigning rooms and taking care of administrative duties.
    • Delivering mail and messages.
    • Processing guest payments.
    • Coordinating with bell service and staff management.
    • Accommodating general and unique requests.

    Receptionist/ Reservation Agent

    Industry:

    Hotel / Hospitality

    Employment Period:

    December 2016 to July 2017 (7 Months)

    Duties and Responsibilities:

    • Processes reservations by mail, telephone, fax or central reservation systems referral.
    • Answer all client questions and incoming calls.
    • Redirect phone calls to the appropriate department and take down messages.
    • Processes reservations from the sales office, other hotel departments, and travel agents.
    • Creates and maintains reservation records by date of arrival and alphabetical listing.
    • Processes cancellations and modifications and promptly relays this information to the front desk.
    • Assists in preregistration activities when appropriate.
    • Monitor, organize and forward emails.
    • Maintain records and files.

    Procurement Officer | Receptionist/ Admin Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    September 2017 to February 2022 (52 Months)

    Duties and Responsibilities:

    Procurement Officer | October 02, 2019-February 20, 2022

    • Reviewing, comparing, analyzing, and approving products and services to be purchased.
    • Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
    • Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached.
    • Review quality of purchased products.
    • Prepare reports and updates as and when required.
    • Check, review and matches received tax invoices with the LPO and ensures that all supporting documents have been attached (i.e signed D.O or Service Report).
    • Process suppliers’ payment and follow up payments to Accounts Department.
    • Provides assistance to Senior Procurement Officer in all aspects.
    • Ability to manage and maintain good relationships with vendors.

    Receptionist/Admin Assistant || September 24, 2017-October 01, 2019

    • Greet clients and visitors with a positive, helpful attitude.
    • Manage meeting room bookings and ensure that everything is in order.
    • Keep meeting rooms clean and tidy.
    • Schedule and confirm appointments and maintain event calendars.
    • Answers all incoming phone calls and dialing international numbers.
    • Deal with complaints or problems.
    • Manage and maintain petty cash.
    • Sort, organize and maintain office records accurately.
    • Assisting colleagues with administrative tasks.
    • Answering, forwarding, and screening phone calls.
    • Sorting and distributing mails.

    Product Sourcing Specialist

    Industry:

    Retail / Merchandise

    Employment Period:

    July 2022 to November 2022 (3 Months)

    Duties and Responsibilities:

    • Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
    • Implementing inventory optimization strategies within the company.
    • Obtaining quotes from different suppliers using B2B trade sites like Alibaba, Made-in-China, and many more.
    • Negotiating price, quantity, and delivery schedules with suppliers.
    • Assessing quotes and compiling a detailed assessment of cost breakdowns.
    • Generating quote comparisons and contributing to internal supplier selection based on the quotes.
    • Providing solutions to improve company spending and outsourcing.
    • Ensure timeliness and accuracy of work prior to submission.
       

    Medical Virtual Assistant

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2023 to March 2025 (26 Months)

    Duties and Responsibilities:

    • Efficiently and effectively utilize the practice software to arrive, queue, and book patients’ appointments according to the practice policy set by the practice principal.
    • Collaboration with nursing, allied health, GPs, and administrative personnel to provide patient care. 
    • Ensuring administrative duties are completed, including scanning, batching, answering phone calls, and compiling and transferring patients’ files. 
    • Confirm each patient’s insurance eligibility and validity.

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    Graduation Date:

    December 19, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Office 365, Microsoft Dynamics GP, IFCA, Customer Service, Google Apps, Administrative Skills, Purchasing Management, Sourcing, Research, Travel Management, Analytical Skills, Organizational Skills, CRM, Problem solving,

    INTERMEDIATE ★★

      Microsoft Office, Microsoft Tools, Microsoft Access, Microsoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft WordAccounts Receivable Management

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Lenovo
    • Processor: Intel Core i3
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.49/hr

    Pamela

    Candidate ID: 452139


    ADVANCED

      Technical Support, Customer Experience, Zendesk...

    INTERMEDIATE

      Technical Support, Email Support...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.49 per hour or $USD 1299.03 per month

    Remote Staff Recruiter Comments

    • Pamela has more than 4 years of relevant work experience in the BPO industry.
    • She has catered costumers/clients in the US, Australia, Canada and India.
    • She has gained solid background in costumer handling, taking inbound and outbound calls, providing technical support via chat and email, troubleshooting, resolving customer’s inquiries and payment processing.
    • She is proficient with the following tools:
      • CRM
      • Siebel
      • MyCSP portal
      • Microsoft Office applications
      • Canva
    • Pamela can confidently express her thoughts well.
    • She is available to start immediately

    Employment History

    Account Specialists/Client Service Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2021 to May 2022 (11 Months)

    Duties and Responsibilities:

    Account Specialists || January 2022 - May 2022
    • Fixing issues with the merchants/user's account. Namely billing, technical issues, taxes, etc.
    Client Service Associate || June 2021- Dec 2021
    • Handling billing issues, ads, ad delivery issues and account issue for Advertising Clients.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2019 to August 2020 (12 Months)

    Duties and Responsibilities:

    • Assisting customer account issues and services including reset of password, basic billing concerns and issues with recovering account.

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2017 to August 2019 (24 Months)

    Duties and Responsibilities:

    • Assisting customer customer queries and technical difficulties for the service.
    • Answering queries about billing and other account issues such as unauthorized access to their accounts as well as scheduling and rescheduling installation and service work orders.

    Outbound Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2017 to June 2017 (2 Months)

    Duties and Responsibilities:

    • Making cold calls to leads on a list until we find a customer that fits the qualifications that we have for the certain subscription of the account.

    Invoice Clerk/ Purchaser

    Industry:

    Electrical & Electronics

    Employment Period:

    April 2024 to June 2026 (26 Months)

    Duties and Responsibilities:

    Invoicing & Financial Compliance: I managed the end-to-end invoicing process and maintained meticulous shipment records, ensuring all documentation was perfectly accurate and strictly aligned with company policies. Logistics & Problem Solving: I coordinated daily shipments to ensure timely deliveries and stepped in to resolve complex delivery errors by collaborating directly with carriers, warehouses, and customers. Communication & Support: I served as the main point of contact for shipment and billing inquiries, handling high-volume communication and support tickets across Zendesk, Zoho, Slack, and Microsoft Teams. Leadership & Team Operations: Based on my strong record-keeping, problem-solving, and communication skills, I was promoted to Senior Purchaser. In this role, I expanded my responsibilities to oversee team workflows, manage daily operations, and guide the team through issue resolution.

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    Hotel and Restaurant Management

    Graduation Date:

    January 1, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Technical Support, Customer Experience, Zendesk,

    INTERMEDIATE ★★

      Technical SupportEmail Support

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: Download: 111.67, Upload: 105.79
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: ASUS PRO
    • Processor: Intel Core i5-8250OU CPU
    • Operating System: Windows 10

    All-inclusive Rate: USD $12.18/hr

    Jhonalyn

    Candidate ID: 450623


    ADVANCED

      Executive Assistance, Event Management, Client Relations, Managerial Skills...

    INTERMEDIATE

      ...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 10.31 per hour or $USD 893.22 per month

    Full Time: $USD 12.18 per hour or $USD 2111.37 per month

    Remote Staff Recruiter Comments

    Jonah can be coined as a jack-of-all-trades. She's been a Travel Specialist in a BPO, an Account Manager handling recruitment in a Training company, Admin and Executive Assistant in 2 other BPOs, HR Generalist, Operations Manager, and now, a full-time Virtual Assistant. 

    She is proficient in supporting the following:
    • End-to-end recruitment
    • Executive assistance
    • Admin business support
    • Finance, procurement, and asset management
    • Travel arrangement
    • Team supervision (50 people)
    • Operations management
    • Client relations
    • Business development
    • Project management
    • Invoice processing
    She's able to fill in the following positions:
    • Hotel staff (Receptionist, F&B, Housekeeping)
    • IT professionals
    • Ops Manager
    • Directors
    • Executives
    She is exposed to the following software/applications:
    • MS Office Apps
    • Google Suite
    • Skype
    • Client-specific CRM
    • Wix
    • MailChimp
    • Social media platform
    • Xero - beginner
    • HRIS
    • Monster
    • Jobstreet
    • LinkedIn

    Predictive Index Behavioral Profile - Adapter
    https://www.predictiveindex.com/reference-profile/adapter/

    Strongest Behaviors:
    • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
    • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
    • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
    • Risk-taking and focus on future goals; more concerned with the future than the past. Adaptable, operates flexibly.

    Behavioral Summary: 

    She is a flexible individual who portrays a similar amount of each drive. At times, she may express certain motivational needs, and at other times those needs may be different.

    Jhonalyn is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

    In most circumstances, she is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. 


    Employment History

    Business Improvement Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2021 to July 2023 (27 Months)

    Duties and Responsibilities:

    • Analyze and identify operational and employee skills that could be improved
    • Assist with employee life cycle (selection, training, onboarding, performance evaluation, retention and offboarding).
    • Facilitate team activities, onboarding, product and skills training.
    • Collaborate with the CEO, Managers and Team Leaders in creating company policies.
    • Address root cause of system and process deficiencies to harmonize business goals.
    • Manage projects and promote work standardization.
    • Ensure that employee intranet and processes are documented, relevant and up-to-date.

    Senior Account & Operations Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2019 to January 2021 (19 Months)

    Duties and Responsibilities:

    • Recruits, selects, hires, and trains new employees and prepares them for the under pressure job.
    • Organize and arrange travel and tours and events. 
    • Prepares performance reports by collecting and analyzing call center agents' data and report it to the client and CEO.
    • Evaluates individual performance reviews and overall team effectiveness
    • Determines call center operational strategies by evaluating team results and Reliability, discretion and objectives. initiative Meets financial targets by estimating performance requirements.

    Proprietor / Operations Manager

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    June 2018 to March 2020 (21 Months)

    Duties and Responsibilities:

    • Provide assistance to clients who needs help in processing compensation & benefits business, building and construction permits, VISA processing.
    • Organize and arrange travel and tours and events. 
    • Worked as liaison, recruiter and consultant in startup companies and connect them with reliable individuals to make their company vision and mission come to life.
    • Monitor, coordinate, and communicate the strategic objectives of the business.
    • Collaborate and communicate successfully with other entities outside of the business.

    Executive Assistant to the President & CEO

    Industry:

    Others

    Employment Period:

    October 2017 to April 2018 (6 Months)

    Duties and Responsibilities:

    • Provide high level support to the owner of the company.
    • Scheduling of meetings and appointment, making complex and detailed travel arrangements and organizing daily calendar.
    • Create expense report and handle projects.
    • Conduct research on prospective corporate processes and evaluate current needs and submit proposal on how to make it better.
    • Support CEO in his external commitments locally and abroad.

    Executive Assistant and Admin Business Support Supervisor

    Industry:

    Telecommunication

    Employment Period:

    June 2014 to June 2017 (36 Months)

    Duties and Responsibilities:

    • Provide high level support to Site Directors and company executives.
    • Managing complex schedule of Site Directors and Expats.
    • Book, set-up and arrange meetings and conference calls. Assist in all aspects of administrative, HR, events and facilities
    • Finance, Procurement and Asset Management.
    • Assist in the engagement activities and project initiatives of each business units with 1500 FTEs.
    • Coordinate between departments and operating units in resolving day-today administrative and operational problems. 

    HR Generalist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2013 to May 2014 (8 Months)

    Duties and Responsibilities:

    HR Generalist - September 2013 - May 2014
    • In charge of Admin Hearing, employee loan processing and upkeep/maintenance of human resource information system records
    • Responsible for the following functional areas: company wide event, employee relations, training, performance management, on boarding, health and welfare benefits and policy implementation.
    • HR and Site wide events planner and coordinator.
    • Provide support to employees (2000 FTEs) in various HR-related topics such as leaves and compensation and resolve any issues that my arise.
    Site Admin and Executive Assistant to the Vice President of Operations and Site Director - September 2012 - September 2013
    • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
    • Providing real-time scheduling support by booking appointments and preventing conflicts.
    • Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
    • Generate reports, transcribe minutes from meetings, create presentations, and conduct research.
    • Assist in the engagement activities and project initiatives of each business unit and resolve daily admin and operational problems.

    HR Officer (Part-time)

    Industry:

    Hotel / Hospitality

    Employment Period:

    October 2011 to October 2013 (24 Months)

    Duties and Responsibilities:

    • In charge of the preparation of monthly payroll and end to end HR process.
    • Assigned in the preparation of report for Government mandated benefits.
    • Source, screen and conduct the recruitment process of applicants and in charge of training & development.

    Excel Asia Training & Devt

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    May 2010 to April 2012 (23 Months)

    Duties and Responsibilities:

    • Manage client hiring requirements by headhunting/sourcing for qualified candidates according to specified requirements.
    • Screen, assess, and coach candidates based on their qualifications and profile which client (company) would be best for them.

    Senior Travel Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2007 to May 2009 (27 Months)

    Duties and Responsibilities:

    • Answered customer calls and managed accounts, flight schedules, and hotel reservations and provide resolution to customers regarding their travel concerns.

    Executive Assistant to the CEO

    Industry:

    Banking / Financial Services

    Employment Period:

    October 2023 to November 2024 (12 Months)

    Duties and Responsibilities:

    Assist CEO with his daily responsibilities Oversees Operations Social Media Manager Events Manager

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Management

    Graduation Date:

    April 1, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Executive Assistance, Event Management, Client Relations, Managerial Skills, Email Handling, Virtual Assistant Skills, Administrative Skills,

    INTERMEDIATE ★★


    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell
    • Processor: Intel Core i7
    • Operating System: Windows 10

    All-inclusive Rate: USD $10.31/hr

    Maria

    Candidate ID: 449540


    ADVANCED

      Microsoft, Microsoft Excel, Microsoft Applications, SAP...

    INTERMEDIATE

      ...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 10.31 per hour or $USD 893.22 per month

    Full Time: $USD 10.31 per hour or $USD 1786.44 per month

    Remote Staff Recruiter Comments

    • Avi has been working for 15 years offshore and onshore as an Executive Assistant.  She supports the senior leadership team and provides services to  6 executives in a consultancy firm. Avi’s main responsibilities include managing calendars, making travel arrangements, preparing expense reports, and project management. She also handled US, UK, and Australian clients. Avi has been in this role for a long time and possesses qualities like being well-organized, great time management skills, and being able to act without guidance.

    • Her expertise is in the following:

      • Calendar Management
      • Email Management
      • Call Handling
      • Project Management
      • Setting up meetings
      • Inquiry Handling
      • Internal and External Communication between staff and management
      • Travel and Events Arrangement
      • Time Sheet Management
      • Administrative Support
      • Gatekeeping
      • Documentation
    • Adept in using the tools/applications like:

      • Microsoft Office (Word, Excel, and PowerPoint)
      • Microsoft Outlook
      • Office 365
      • MS Teams
      • SAP
      • Concur Expense
      • Canva Pro
      • Adobe Photoshop
    • She can start immediately and she is amenable to working any shift for a part-time or full-time position.

    Predictive Index Behavioral Profile - Strategist
    https://www.predictiveindex.com/reference-profile/strategist/

     
    Strongest Behaviors

    • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish.
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules, and results.
    • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
    • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.

    Behavioral Summary

    Avi is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.
    Strongly technically oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self. Avi takes work and responsibilities very seriously and expects others to do the same.


    Employment History

    EXECUTIVE ASSISTANT

    Industry:

    Healthcare / Medical

    Employment Period:

    August 2021 to August 2022 (12 Months)

    Duties and Responsibilities:

    • Provides administrative support to Senior Leadership Team
    • This includes preparing various forms of internal and external
    • communication such as emails, memos, presentations and reports, managing calendars, setting up meetings, creating agendas and taking minutes and responding to various inquiries from internal and external stakeholders.

    EXECUTIVE ASSISTANT

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    August 2021 to August 2022 (12 Months)

    Duties and Responsibilities:

    • Responsible to deliver proactive support and administrative services, including:
      • Calendar/Meeting Management
      • Email Management
      • Travel Management
      • Expense Management
      • Events Management
      • Timesheet Management
      • Telephone Management

    EXECUTIVE ASSISTANT

    Industry:

    Manufacturing / Production

    Employment Period:

    October 2020 to August 2021 (10 Months)

    Duties and Responsibilities:

    • Act as the point of contact among executives, employees, clients and other external partners
    • Manage information flow in a timely and accurate manner
    • Manage executives' calendars and set up meetings
    • Make travel and accommodation arrangements
    • Track daily expenses and prepare reports
    • Oversee the performance of other staff
    • Act as an office manager by keeping up with office supply inventory
    • Create information for internal and external communication — memos, emails, presentations, reports
    • Take minutes during meetings
    • Screen and direct phone calls and distribute correspondence
    • Organize and maintain the office filing system

    EXECUTIVE ASSISTANT

    Industry:

    Employment Period:

    February 2020 to September 2020 (7 Months)

    Duties and Responsibilities:

    • Act as the point of contact among executives, employees, clients and other external partners.
    • Manage information flow in a timely and accurate manner
    • Manage presidents' calendars and set up meetings
    • Make travel and accommodation arrangements
    • Track dailyexpenses andprepare weekly monthly or quarterly reposts
    • Format information for internal and external communication memos, emails, presentations, reports
    • Screen direct phone calls and distribute correspondence
    • Handle confidential documents ensuring they remail secure
    • Conduct research and prepare presentations or reports as assigned

    BUSINESS ASSISTANT TO THE SENIOR DIRECTOR

    Industry:

    BioTechnology / Pharmaceutical / Clinical research

    Employment Period:

    June 2019 to November 2019 (5 Months)

    Duties and Responsibilities:

    • General secretarial affairs and administrative work
    • Coordinate executive communications, including taking calls, responding to e-mails, etc.
    • Scheduling ofinternal andexternal meetings including agenda, minutes, if necessary; assurance of terms and deadlines of meetings
    • Liaising with different stakeholders
    • Travel Arrangement including airfare, hotel, car services, etc.
    • Create reports and presentations,if needed
    • Organized in maintaining documents, paper or electronic-wise
    • Dealing with different partners
    • Assist Director with any support required

    EXECUTIVE ASSISTANT I EXECUTIVE OFFICE

    Industry:

    Property / Real Estate

    Employment Period:

    May 2016 to April 2019 (35 Months)

    Duties and Responsibilities:

    • Plans and schedules meetings and appointments, coordinates conferences and manages corporate events
    • Ensures that materials for meetings are received on a timely basis
    • Ensures invitee list includes all relevant participants and arrange meeting space, audio-visual equipment and other tools required
    • Prepares, edits, and distributes correspondence, reports, presentations andanyother formsof communication from the Deputy
    • Coordinates withother LTGC officers/heads on corporate reports and other requirements
    • Attends Senior Management meetings to take minutes
    • Fields incoming correspondence (phone calls,faxes, email), serves as all-around gatekeeper to the Deputy OIC's office
    • Manages travel arrangements and expenses by making travel arrangements e.g., airfare, hotel and coordinates logistics/itinerary
    • Organizes and maintains files and records
    • Maintains contacts in database
    • Provides full administrative support to the Deputy COO
    • Performs any other relevant functions or responsibilities that may be delegated from time to time and participates in ad hoc projects

    PERSONAL ASSISTANT TO THE PRESIDENT

    Industry:

    Employment Period:

    August 2015 to May 2016 (9 Months)

    Duties and Responsibilities:

    •  Directly working with the president in running different company.
    • Executive and administrative work.
    • Coordination with different Department and Clients
    • Product presentation
    • Corporate accreditation to different agencies
    • Travel arrangements local and international
    • Hotel Resevations
    • Layout for company profile
    • Arranging calendar of meetings

    ASSISTANT SECRETARY TO THE VICE PRESIDENT - SALES

    Industry:

    Manufacturing / Production

    Employment Period:

    March 2013 to July 2015 (28 Months)

    Duties and Responsibilities:

    • Answers, screens and entertains calls; ensures that all calls are properly attended and clearly relayed tothe concerned officer or staff.
    • Contacts clients or colleagues ondifferent transactions of the company.
    • Coordinates with clients or colleagues regarding follow-ups, confirmations and requests.
    • Screens andentertains visitors; ascertains nature orpurpose of visit.
    • Receives, releases, files, sorts, indexes and records documents.
    • Prepares document quotations, reports and writes correspondences.
    • Sends fax communications and ensures clear copies are sent.
    • Reminds/updates schedule of meetings, seminars and client calls.
    • Performs typing jobs and proofreads the same.
    • Makes reservations/coordinates venues fordifferent occasions as well as seminars.
    • Records minutes of meetings.
    • Performs other duties that may be assigned from time totime
    • Answer telephones and giveinformation tocallers, take messages, or transfer calls to appropriate individuals.
    • Arrange conferences, meetings, and travel reservations fo roffice personnel.
    • Complete forms in accordance with company procedures.
    • Compose, type,anddistribute meeting notes, routine correspondence, and reports.
    • Locate and attach appropriate files to incoming correspondence requiring replies.
    • Manage projects, and contribute to the team.
    • Operate electronic mail systems andcoordinate the flow of information both internally and with other organizations.
    • Order anddispensesupplies.
    • Prepare individual and group sales report.
    • Provide services tocustomers, such asorder placement and account information.
    • Review work done for correct spelling andgrammar, ensure that company format policies are followed.
    • Supervise other clerical staff, andprovide training and to new staff.
    • Prepare delivery documents and purchase requisition using SAP program.
    • E-mail communication to clients

    EXECUTIVE PERSONAL ASSISTANT

    Industry:

    Architectural Services / Interior Designing

    Employment Period:

    September 2004 to February 2013 (100 Months)

    Duties and Responsibilities:

    • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    • Arrange conferences, meetings, and travel reservations for office personnel.
    • Complete forms in accordance with company procedures.
    • Compose, type, and distribute meeting notes, routine correspondence, and reports.
    • Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
    • Locate and attach appropriate files to incoming correspondence requiring replies.
    • Mail newsletters, promotional material, and other information.
    • Maintain scheduling and event calendars.
    • Make copies of correspondence and other printed material.
    • Open, read, route, anddistribute incoming mail and other material, and prepare answers to routine letters.
    • Schedule and confirm appointments for clients and suppliers.
    • Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
    • Take dictation in shorthand or by machine.
    • Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
    • Conduct searches to find needed information, using such sources as the Internet.
    • Coordinate conferences and meetings.
    • Establish work procedures and schedules, and keep track of the daily work of clerical staff.
    • Learn to operate new office technologies as they are developed and implemented.
    • Manage projects, and contribute tothe team.
    • Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
    •  Order anddispensesupplies.
    • Prepare andrelease checks.
    • Provide services to customers, such as order placement and account information.
    • Review work done for correct spelling and grammar, ensure that company format policies are followed.
    • Supervise other clerical staff, and provide training and orientation to new staff.
    • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

    SECRETARY

    Industry:

    Manufacturing / Production

    Employment Period:

    January 2003 to September 2004 (20 Months)

    Duties and Responsibilities:

    • In Charge in preparation of jobsite monthly expenses per project.
    • Purchasing of Jobsite materials as per jobsite request.
    • Preparation of weekly payables.
    • Prepare uptodatepurchases report.
    • Handle Phone calls.
    • Jobsite monitoring daily reports andschedules.
    • Checking daily incoming and outgoing commodities.
    • Reporting directly to superiors for jobsite updates.
    • Deals with sub contractors and jobsite engineers for daily accomplishments.
    • Responsible in filing documents and receivables.
    • Handles Monthly reports/ miscellaneous expenses for Main Office.
    • Prepares Weekly Vale and Payroll
    • Handles Releasing ofpayroll, and Weekly Vale
    • Handles Suppliers Collection.
    • Prepares Payables and expenses.

    FINE DINING GUEST ATTENDANT

    Industry:

    Employment Period:

    November 2002 to January 2003 (2 Months)

    Duties and Responsibilities:

    • Render service tothecustomer by following Company's SOP.
    • Promote suggestive Selling and fine dining experience.
    • Usher assistance to Guest.
    • Responsible in maintaining cleanliness and SOP at Dining Area.
    • Responsible in taking orders and serving.
    • Encourages sales increase through good communication skills, great dining presentation and marketing assistance.

    ENCODER

    Industry:

    Transportation / Logistics

    Employment Period:

    August 2002 to October 2002 (2 Months)

    Duties and Responsibilities:

    • Responsible in Data Encoding of Real Estates Payments using software
    • Manual coding of real estate bin cards for computerization.
    • Analyzing real estate Bin Cards.

    INVENTORY CLERK / OFFICE STAFF

    Industry:

    Printing / Publishing

    Employment Period:

    August 2000 to June 2002 (22 Months)

    Duties and Responsibilities:

    • Responsible in monthly inventory of garments.
    • Rovingpersonnel foroutlet salesandinventories.
    • Handles customer and transactions using POS.
    • Knowledgeable indoing all sales reports inalloutlets.
    • Handles Phone calls and customer complaints.
    • Handles garments coding for standard system.
    • Prepares Monthly Inventory Report using MS Office.
    • Responsible in making signages for marketing posters.
    • Handles Maintenance and trouble shooting for POS.
    • Handles issuance of Official Receipts and filing ofoutlet sales

    OFFICE STAFF

    Industry:

    Printing / Publishing

    Employment Period:

    March 1998 to June 2000 (27 Months)

    Duties and Responsibilities:

    • Responsible in Presentation ofproofread materials for clients.
    • Handle Phone Calls
    • Deal with prospective clients.
    • Follow-up Production status.
    • Responsible for deliveries and issuance of DR's and Invoices
    • Handling Weekly petty cash.
    • Responsible in Liquidation of expenses.
    • Handling Clients Quotations.
    • Presenting and filing of Office Documents

    CASHIER

    Industry:

    Employment Period:

    April 1996 to January 1998 (21 Months)

    Duties and Responsibilities:

    • Responsible inhandling thecash register (POS).
    • Suggested products that will increased sales
    • Encourages customers through good communication skills and
    • Standard Operating System ofthe company.

    Education History


    Skills

    ADVANCED ★★★

      Microsoft, Microsoft Excel, Microsoft Applications, SAP, Intranet, Google Docs, Google Drive, Shared resource, Project Management, Calendar Management, Email management, Administrative Support, Travel Management, Expense management, Timesheet Management, Documentations, Call Handling, Appointment Setting, Microsoft Outlook, Office 365, Adobe Photoshop,

    INTERMEDIATE ★★


    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 121.49, Upload: 138.44
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer
    • Processor: AMD Ryzen 5
    • Operating System: Windows 11

    All-inclusive Rate: USD $9.37/hr

    Alor

    Candidate ID: 443320


    ADVANCED

      Calendar Management, Data Entry, Drafting, Scheduling...

    INTERMEDIATE

      Legal...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Eastern Standard Time US Eastern Standard Time Australian Central Standard Time Australian Western Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.56 per hour or $USD 568.28 per month

    Full Time: $USD 9.37 per hour or $USD 1623.97 per month

    Remote Staff Recruiter Comments

    • Alor has 5 years of experience as a paralegal, handling tasks such as legal document drafting, client management, scheduling, and CRM management.
    • He also has 4 years of experience as a team leader in quality assurance, focusing on process optimization, team management, and reporting.
    • Led a project to enhance the QA framework, improving guidelines and reporting systems.
    • Managed the intake, organization, and filing of legal documents, contributing to the smooth flow of legal procedures.
    • Developed expertise in managing client communications, appointments, and legal proceedings for a high-volume law practice, showcasing strong multitasking abilities.
    • Strong skills in legal document drafting, case management, CRM management, and project management. Excellent client service and team management abilities.
    • He performed various tasks such as:
      • Calendar Management
      • Email Management
      • Creating drafts of notices and documents
      • Appointment setting
      • Managed service inbox of the firm
    • Proficient in Microsoft Office 365, Google Suite, HubSpot CRM, Clio, FileVine, DocuSign, Adobe Sign, Canva, Photoshop, Monday.com, Asana, ClickUp, and Meta Business Suite.
    • He is open for both part-time and full-time positions and is available to start immediately
       

    Predictive Index Behavioral Profile - Altruist

    Strongest Behaviors:

    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
    • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
    Behavioral Summary:

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, Alor Christian is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Alor Christian gets along easily with a wide variety of people.


     

    Employment History

    Quality Assurance Analyst

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2015 to December 2018 (42 Months)

    Duties and Responsibilities:

    • Started as a customer service representative that takes in inbound calls to resolve customer's concerns and got promoted as a QA.
    • As QA, my main role was to do quality audits, reporting and making recommendations for the business' improvement.
    • Became chat support and email support for a year due to the COVID lockdown and suspended my QA Role.

    Legal Assistant

    Industry:

    Law / Legal

    Employment Period:

    February 2019 to July 2024 (64 Months)

    Duties and Responsibilities:

    • Requesting Medical Bills Records and other documents from providers. Setting up insurance claims for clients.
    • Docketing or filing Legal Documents to the court portal.
    • Drafting legal documents (Notice of Claims/demand, Notice of Hearing, Notice of Appearance, and others.)
    • Intake specialist.
    • Qualifying leads if they meet the parameters.
    • Client management: Great customer/client service skills.
    • Conducting research, investigating facts, and developing legal arguments
    • Drafting contracts, depositions, and pleadings.
    • Discovery of evidence or other supporting documents.
    • CRM management: Managed client’s case status, stage, and taskings using the CRM to effectively organize what needs to be done.
    • File organization: Organized client files in our software to make it appealing and to easily find documents on demand.
    • Organizing Documents for signature with clients.
    • Calendar Management: Scheduling appointments, court hearings and coordinating with clients.
    • Inbox Management: Responding to client emails, SMS, and other forms of communication and taking necessary action.
    • Social Media Management: Handling social media accounts, including content creation, running ads, and configuring automated replies for lead generation.

    IDR Email Management Specialist

    Industry:

    Healthcare / Medical

    Employment Period:

    October 2024 to Present

    Duties and Responsibilities:

    • Manages and oversees emails received in the IDR folder.
    • Ensures accurate assignment of emails to the respective IDR Claims Specialists and other staff in the organisation.
    • Attends to enquiries from clients and financial firms.
    • Implements effective processes to ensure emails are actioned on time.
    • Adheres to KPIs and responds to emails with set time frames.
    • Assists the IDR team with various administrative tasks when required

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    January 1, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Calendar Management, Data Entry, Drafting, Scheduling, Administrative Support, Virtual Assistant Skills, Appointment Setting, Email management, File Management,

    INTERMEDIATE ★★

      Legal

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: MSI
    • Processor: Ryzen 5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.49/hr

    April

    Candidate ID: 440190


    ADVANCED

      Customer Service, Customer Retention, Organizational Skills, Time Management...

    INTERMEDIATE

      Business Analysis, Lead Generation, Technical Support, Reporting Analysis...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.49 per hour or $USD 649.51 per month

    Full Time: $USD 7.49 per hour or $USD 1299.03 per month

    Remote Staff Recruiter Comments

    • April started her career as a chat support agent where she did billing inquiries, handling bank statements and other related tasks asked me being a Customer Support Representative. She also did technical support for MS OS, Apple Mac and VoIP
    • She then worked as a biller for an insurance companies based in the US.
    • She worked for a general VA for an e-Commerce account where she did the following:
      • Assisted two different Clients in handling end to end process for order entry thru woo commerce,
        invoicing, inventory, customer support.
      • Contact and follow up clients for Bulk orders and create mock-up designs before approval.
      • Communicate with onshore designers to finalize custom designs.
      • Other administrative tasks such as lead mining, creating sales reports and email management.
    • She also worked with a RE US agency where she was tasked to re-assess the market value of a property. She does Broker's Price Opinion.
    • She is knowledgeable with the following tools:
      • Craigslist
      • ProAgent
      • Listing Booster
      • Trulia
      • Zillow
    • She can start immediately.

    Employment History

    Recruitment Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2019 to April 2022 (31 Months)

    Duties and Responsibilities:

    • Source new applicants through Facebook, Linkedin, Kalibr, Bossjobs, Kalibr and other sourcing websites.
    • Screen application and qualify applicants before we move them for initial interviews.
    • Handle Initial assessment by preparing a set of questions to evaluate applicant's behavior and qualification.
    • Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
    • Other administrative tasks such as creating and submitting reports, responding to online inquiries.

    General Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2017 to August 2019 (22 Months)

    Duties and Responsibilities:

    • Assisted two different Clients in handling end to end process for order entry thru WooCommerce, invoicing, inventory, customer support.
    • Contact and follow up clients for Bulk orders and create mock-up designs before approval.
    • Communicate with onshore designers to finalize custom designs.
    • Other administrative tasks such as lead mining, creating sales reports and email management.

    Health Maintenance Organization Biller

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2016 to June 2017 (13 Months)

    Duties and Responsibilities:

    • Outbound calls to Insurance/Provider relation and gather reports for claims status.
    • Process and address claims issue to have the claim paid accordingly.
    • Send out emails to provider relation and back end reports.

    Customer Service Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2015 to March 2016 (6 Months)

    Duties and Responsibilities:

    • Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of from me being a Customer Support
    • Assisting Health Insurance benefit concern
    • Outbound calls to providers/Medical Group.
    • Sending out back office reports.

    Real Estate Virtual Assistant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2014 to June 2015 (15 Months)

    Duties and Responsibilities:

    • Trained to make a re-profiling of real estate assets such as re-assessing the current market value of a property.
    • I do Marketing at Craigslist, ProAgent, Listing Booster, Trulia, Zillow, etc. I also assist on filing documents and contracts for buyers to sign.
    • I do Brokers Price Opinion (BPO and Inspection).
    • I am aware and I deal with Web Sites like SingleSource, VRM, Pyramid, Aspen, Resnet, Equator, HECM, etc.

    Chat Support Agent

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2012 to January 2013 (12 Months)

    Duties and Responsibilities:

    • Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of me being a Customer Support Representative.
    • Do technical support and are knowledgeable to address issues using current Microso Windows OS and Apple-Mac.
    • Trouble shoots Voice Over Internet Protocol ("VoIP") issues for USA and Canada customers of magic Jack
    • Offer and up sell customer packages for magic Jack products
    • Dispatches local technicians to customer's premises when issues were not fully addressed thru online inquiry.

    Recruitment Specialist

    Industry:

    Manufacturing / Production

    Employment Period:

    April 2022 to August 2022 (4 Months)

    Duties and Responsibilities:

    • Screen application and qualify applicants before we move them for initial interviews in Asana.
    • Handle Initial assessment by preparing a set of questions to evaluate the applicant’s behavior and qualification.
    • Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
    • Conduct a Background check.
    • Handle Offer call and prepare offer letter & NDAs
    • Execute onboarding
    • Other administrative tasks include creating and submitting reports and responding to online inquiries.

    Recruitment Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2022 to March 2025 (29 Months)

    Duties and Responsibilities:

    • Source and manage Job boards to gather and collect potential applicants.
    • Conduct background checks for endorsed candidates.
    • Setup and facilitate client calls.
    • Ensure all tracker and reports are accurate and updated.
    • Keeps track of the total number of all the applications received across all job boards.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    General Education

    Graduation Date:

    January 1, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Hospitality Management

    Graduation Date:

    January 1, 2012

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Retention, Organizational Skills, Time Management, Interpersonal Skills, Critical Thinking, Email Handling, Phone Support, Research, Recruiting, Data Entry,

    INTERMEDIATE ★★

      Business AnalysisLead GenerationTechnical SupportReporting Analysis

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo
    • Processor: Intel Core i3
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.43/hr

    Febbie

    Candidate ID: 438966


    ADVANCED

      Customer Support, Email Support, Chat Support, Virtual Assistant Skills...

    INTERMEDIATE

      Data Entry, Project Management, Transcription, Outbound Appointment Setting...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Central Standard Time Australian Western Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.43 per hour or $USD 730.75 per month

    Full Time: $USD 8.43 per hour or $USD 1461.50 per month

    Remote Staff Recruiter Comments

    • Febbie has over 4 years of experience in Administrative role and Customer Service 
    • She's good at communicating
    • She did phone calls, email support and chat support
    • She also did some research for her clients
    • She's been doing data entry and administrative work, helping with contracts and database
    • She has a basic graphic design background
    • She uses the following tools:
      • MS Office
      • Google Apps
        •  Sheet
        • Docs
      • ASANA
      • Trello
      • CRM
    • She has 3 dogs at home and fond of having pets
    • She also uses an IOS Mobile phone
    • She can start immediately

    Employment History

    Virtual Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    August 2020 to February 2022 (18 Months)

    Duties and Responsibilities:

    • Manages contracts throughout the selling and buying process, checks documents, makes sure it is complete and on- time, updates the database, and does follow-ups if needed. I also work on other administrative tasks like transcription when required.
    • Database Management
    • Data Entry
    • Calendar Management

    Customer Service Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2017 to March 2020 (29 Months)

    Duties and Responsibilities:

    • Eagerly assisted customers by providing product and service information and resolving product and service problems through phone, chat, and email
    • Phone and Email Support for Amazon Retail
    • Phone / Email/ Chat support for a Food Delivery Service
    • Phone Support for Health Care

    Data Entry + Research Assistant

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    April 2022 to July 2023 (14 Months)

    Duties and Responsibilities:

    Data Entry and other administrative work Research & Copywriting Blog Writing Basic SEO optimization Creating Social Media Content

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Financial Management

    Graduation Date:

    March 25, 2022

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Support, Email Support, Chat Support, Virtual Assistant Skills, Data Entry, Email management, Real Estate, Calendar Management,

    INTERMEDIATE ★★

      Data EntryProject ManagementTranscriptionOutbound Appointment SettingExecutive Assistance

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 2.84, Upload: 9.98
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: Intel Core i5
    • Operating System: Windows 10

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Why Should You Hire a Virtual Executive Assistant?

    1. Cost-effectiveness. VEAs eliminate the need for office space and equipment, reducing overhead costs, which contributes to overall business growth.
    2. Flexibility. It is one of the key advantages offered by managing a virtual executive assistant. They can work outside traditional office hours, providing round-the-clock support when needed, which is a significant advantage for many businesses.
    3. Scalability. It can be enhanced by utilising a virtual assistant to manage administrative tasks on an hourly rate. VEAs can easily adjust their workload to match your business needs.
    4. Access to Global Talent. This factor allows organisations to hire skilled executive assistants who can meet diverse executive needs. You can hire the best talent regardless of geographical location.

    How a Virtual Executive Assistant Can Enhance Your Productivity

    How a Virtual Executive Assistant Can Enhance Your Productivity

    VEAs excel at remote executive time management and digital task prioritisation. They can handle time-consuming tasks like email management, scheduling, and travel planning, allowing executives to focus on high-level strategic work.

    Cost-Effectiveness of Virtual Executive Assistant Services

    Compared to full-time, in-office employees, VEAs offer significant cost savings, particularly for large companies operating in a home office environment.

    You pay only for the hours worked, without the additional expenses of benefits, office space, or equipment, making it ideal for business growth, especially when considering the difference between an executive assistant and a virtual assistant.

    Steps to Find the Right Virtual Executive Assistant

    1. Define your needs and required skills.
    2. Create a detailed job description for an executive virtual assistant.
    3. Use reputable platforms or agencies specialising in virtual EA services.
    4. Screen candidates thoroughly.
    5. Conduct video interviews for hiring virtual assistant jobs to find the right candidate who understands the unique needs of a home office.
    6. Assign a test project.
    7. Check references for your virtual assistant to guarantee they can handle administrative duties effectively.
    8. Make an offer and negotiate terms.

    What to Look for in a Virtual Executive Assistant

    • Strong communication skills are crucial for both an assistant and a virtual executive.
    • Proficiency in digital tools and platforms.
    • Time management and organisational abilities are vital for an executive assistant or virtual assistant to succeed in their roles.
    • Problem-solving skills are essential for an executive assistant managing customer success manager responsibilities.
    • Adaptability and quick learning are essential skills for a virtual assistant to thrive in a home office environment.
    • Discretion and confidentiality are paramount qualities that an executive assistant will need to protect sensitive information in both internal and external communications.
    • Proactivity and initiative

    Common Mistakes When Hiring a Virtual Executive Assistant

    • Not clearly defining roles and expectations can lead to confusion between assistants and virtual team members.
    • Overlooking cultural fit.
    • Neglecting to verify technical skills can hinder the effectiveness of a new virtual assistant in their role.
    • Failing to establish clear communication protocols can hinder the effectiveness of managing a virtual executive assistant.
    • Underestimating the importance of trust and reliability.

    What Tasks Can a Virtual Executive Assistant Handle?

    • Email management and correspondence can be streamlined with a remote executive assistant who provides executive-level support.
    • Calendar management and scheduling can be efficiently handled by a virtual assistant.
    • Travel arrangements and itinerary planning.
    • Document preparation and management are crucial executive assistant tasks for maintaining organisation.
    • Data entry and analysis.
    • Expense reporting and bookkeeping can be streamlined by hiring a virtual assistant in a home office, allowing for better management of admin tasks and internal communications.

    Project Management and Organisation

    Project Management and Organisation

    VEAs in 2025 will be adept at using advanced project management tools to support business growth and administrative tasks.

    • Coordinate remote teams effectively to support executive assistant tasks.
    • Track project progress.
    • Manage deadlines and deliverables.
    • Facilitate virtual meetings and collaborations with a remote executive assistant.

    Calendar Management and Scheduling Support

    Virtual executive assistants excel at managing tasks efficiently and maintaining communication in a home office setup, which is essential for many businesses.

    • Optimising executives’ schedules.
    • Coordinating meetings across time zones.
    • Managing appointment setting and follow-ups.
    • Implementing effective time-blocking strategies with the help of a backup assistant can improve productivity in a home office.

    Steps for Successful Onboarding of a Virtual Executive Assistant

    1. Provide a comprehensive welcome package.
    2. Schedule a series of orientation video calls.
    3. Grant necessary access to tools and systems for the new virtual assistant to provide ongoing support as a business owner.
    4. Introduce the VEA to key team members to enhance customer success manager initiatives.
    5. Clearly communicate expectations and goals.
    6. Start with small tasks and gradually increase responsibility when you hire a new virtual executive assistant to meet executive needs.
    7. Establish regular check-ins and feedback sessions.

    Setting Clear Expectations and Communication

    • Define working hours and availability clearly when working with an administrative assistant.
    • Establish preferred communication channels for administrative duties to enhance the effectiveness of managing a virtual executive assistant.
    • Set response time expectations
    • Create a system for task prioritisation and delegation to your assistant or virtual assistant.

    AU virtual assistants CTA1

    Tools and Software for Efficient Collaboration

    In 2025, VEAs will be proficient in a wide range of digital tools, including those that enhance administrative support.

    • Project management platforms (e.g., Asana, Trello) are vital tools for virtual assistants to organise tasks in a home office.
    • Communication tools (e.g., Slack, Microsoft Teams) are crucial for maintaining an effective inbox management system.
    • Video conferencing software (e.g., Zoom, Google Meet) can be effectively managed by an administrative assistant.
    • Cloud storage and file sharing (e.g., Dropbox, Google Drive)
    • Time tracking and productivity apps can be enhanced by managing a new virtual executive assistant effectively.

    What Are the Key Skills of a Successful Virtual Executive Assistant?

    Essential Communication Skills for Virtual Executive Assistants

    • Clear and concise written communication is crucial for an executive assistant or virtual assistant to establish smooth operations.
    • Active listening is a key skill for an executive assistant to understand executive needs effectively.
    • Effective verbal communication in virtual settings.
    • Cross-cultural communication competence is important for an executive assistant or virtual assistant working in diverse environments.
    • Ability to adapt communication style to different internal and external stakeholders.

    Technical Skills Required for Virtual Executive Assistants

    • Proficiency in office productivity suites.
    • Familiarity with project management software is essential for a full-time employee, an executive assistant, or a virtual assistant working in a home office.
    • Basic graphic design skills.
    • Data analysis and reporting capabilities.
    • Understanding of cybersecurity best practices is crucial for a virtual assistant managing sensitive information.

    Time Management and Delegation Skills

    • Ability to prioritise tasks effectively is vital for a business owner or a virtual assistant.
    • Skill in breaking down complex projects is vital for a virtual assistant managing admin tasks and providing executive-level support.
    • Proficiency in time-tracking and productivity tools is essential for a virtual assistant’s success manager role.
    • Expertise in creating and managing to-do lists is essential for hiring a full-time virtual assistant.
    • Capacity to delegate tasks to other team members when appropriate

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    What Are the Challenges of Working with a Virtual Executive Assistant?

    Common Challenges in Remote Relationships

    • Building trust and rapport without face-to-face interaction.
    • Maintaining clear communication across different time zones.
    • Ensuring data security and confidentiality is essential when working with many virtual assistants.
    • Managing workload and avoiding burnout is easier when an executive assistant or a virtual assistant can help with administrative tasks.
    • Keeping the virtual executive assistant (VEA) engaged and motivated is crucial for productivity in many businesses operating from a home office.

    How to Overcome Communication Barriers

    • Schedule regular video check-ins with a new virtual assistant for ongoing support and effective communication.
    • Use collaborative tools for real-time updates to enhance the effectiveness of executive assistant tasks in a home office.
    • Establish clear communication protocols to enhance internal and external administrative support.
    • Encourage open feedback and questions to ensure the right person is handling admin tasks effectively.
    • Invest in team-building activities, even virtually, to foster collaboration between an executive assistant and a virtual assistant.

    Managing Time Zones and Availability

    • Use world clock tools to track different time zones when coordinating with an executive assistant or virtual assistant.
    • Establish core hours for synchronous work.
    • Utilise asynchronous communication methods.
    • Plan ahead for important meetings and deadlines with the help of a full-time executive virtual assistant based in the Philippines.
    • Be flexible and understanding of time zone differences when working with a virtual assistant in a home office.

    Maximising the Potential of Your Virtual Executive Assistant

    Continuous Training and Development

    Invest in your VEA’s growth by hiring the right virtual assistant.

    • Providing access to online courses and webinars to enhance skills for home office workers.
    • Encouraging participation in industry conferences can be organised by hiring an administrative assistant.
    • Offering mentorship opportunities.
    • Supporting professional certifications.

    Leveraging AI and Automation

    In 2025, VEAs will increasingly use AI-powered tools for:

    • Predictive scheduling
    • Automated email sorting and responses
    • Smart task prioritisation is essential when an assistant may help with daily responsibilities
    • Data analysis and reporting

    Measuring and Improving Performance

    • Set clear KPIs and performance metrics.
    • Use productivity tracking tools and time tracking apps to optimise executive assistant tasks.
    • Conduct regular performance reviews to assess the effectiveness of your virtual assistant in supporting business growth.
    • Solicit feedback from internal and external stakeholders to refine processes.
    • Implement a system for continuous improvement in managing a virtual executive assistant to maximise productivity.

    The Future of Virtual Executive Assistance

    • The integration of AI and machine learning in daily tasks can be facilitated by hiring a virtual assistant to help with administrative duties.
    • Increased focus on data analysis and strategic support.
    • The growth of specialised VEAs for specific industries is becoming increasingly important for large companies.
    • Enhanced virtual reality tools for remote collaboration.
    • Greater emphasis on cybersecurity and data protection is also necessary to uphold a strong privacy policy for assistants and virtual teams.

    Preparing for the Evolution of the VEA Role

    • Stay updated on emerging technologies to best suit your high-quality virtual assistant’s skills in a home office.
    • Develop a growth mindset and adaptability to assist with administrative duties.
    • Focus on high-value, strategic tasks that AI cannot easily replicate.
    • Cultivate emotional intelligence and soft skills to enhance communication with internal and external stakeholders.
    • Build a strong personal brand in the digital space to attract more clients for your home office services.

    Get ready to hire your Virtual Executive Assistant.

    Get ready to hire your Virtual Executive Assistant

    As we approach 2025, new virtual executive assistants will play an increasingly crucial role in supporting business leaders and driving organisational success.

    By understanding the evolution of virtual assistance, leveraging the right tools, and fostering strong remote working relationships, executives can unlock unprecedented levels of productivity and efficiency.

    Whether you are considering hiring your first VEA or looking to optimise your existing virtual support, this guide provides the insights and strategies you need to be successful in your quest to create a successful virtual executive assistant environment.

    • Want to streamline your business operations? Check out these 100 AI prompts.
    • Looking for world-class remote workers to join your team? Click here.
    • Experience the advantages of a top global team and check out our 1,000 fully vetted and highly talented staff here.

    Free Consult. No Pressure.

    Free Consult. No Pressure.

    We’ll answer any question on how to hire world-class, high performing, vetted virtual staff to cut your labour costs by 60-70%.

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    Darren Aragon is a multifaceted writer with a background in Information Technology, beginning his career in research at Pen Qatar and transitioning through customer service to a significant role at Absolute Service, Inc. His journey into freelance writing in 2021 has seen him excel across various niches, showcasing his adaptability and deep understanding of audience engagement.

    About The Author

    Darren Aragon is a multifaceted writer with a background in Information Technology, beginning his career in research at Pen Qatar and transitioning through customer service to a significant role at Absolute Service, Inc. His journey into freelance writing in 2021 has seen him excel across various niches, showcasing his adaptability and deep understanding of audience engagement.

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