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Nov 05
How AU SME’s Can Benefit From Outsourcing To the Philippines

How AU SME’s Can Benefit From Outsourcing To the Philippines (And How to Get Started)

If you’re an SME owner, you probably wear a lot of hats throughout the day.

It simply can’t be helped. Starting a business with little more than a great idea and a few pairs of hands is tough. SME business owners often find themselves fulfilling the functions of, say, bookkeepers and HR managers, and every other position in between.

Thus, it’s not uncommon for many Aussie entrepreneurs to be time poor. For most of them, there just aren’t enough hours in the day to get things done. Accounting, payroll management, and customer service are all key tasks to keep the business running, although they’re a rather poor use of time when you consider how little they contribute to the company’s innovation and growth.

There is, however, a fairly simple solution: outsourcing all those essential yet non-core tasks to the Philippines.

And before you roll your eyes and move on to the next article, hear us out first.

Cold, Hard Numbers: Making the Case for Outsourcing

Cold Hard Numbers Making the Case for Outsourcing

How much time do you spend on your company’s accounting? How about on marketing? IT support? Would you say 20, 30% of your time total?

Now, these are all crucial tasks, don’t get me wrong. But think about it, do they necessarily play to your strengths? Perhaps, but will they take your business to the next level? Will your intimate knowledge of the business lead to maximum benefits for it through these tasks?

Clearly, the answer is “no.”

One last question then. Can anyone else carry out these tasks for you more effectively so you can spend more time on the things YOU do best?

This brings us to the next topic.

Why the Philippines?

In case you’ve never heard of it (seriously?), the Philippines is a Southeast Asian country that produces some of the world’s best remote talent. More often than not, there’s a team of Filipino remote workers behind plenty of Australia’s most successful SME’s.

Why is the Philippines such a hotspot for outsourcing? One is that the majority of its people speak English quite well, and with a neutral accent at that. English just happens to be the medium of instruction in Philippine schools, and a lot of the popular media consumed here also comes from the US.

Another factor is the famous Filipino work ethic and hospitality. Filipinos will do anything to provide for their families, so they work hard and never take their jobs for granted. They also learn quickly, and specialise in a broad range of skills that are especially suited for outsourcing, such as web design, bookkeeping, and other key administrative tasks. Furthermore, if you treat them well, they will give you their loyalty and will go above and beyond their job description to deliver.

Then there’s the fact that the exchange rate is in your favor. One Australian dollar is equivalent to about Php33, so the former goes a lot further here. This means that outsourcing can be cost-effective for you while still providing your remote worker with a good living. That’s what I call a win-win situation.

How Can Outsourcing Benefit Me and My Business?

The most obvious benefit that outsourcing brings

The most obvious benefit that outsourcing brings is that it frees up business owners to shift their focus to business functions that bring in the most value. Also, outsourcing the more tedious aspects of running a business means you can devote your attention to the ones that are more in line with your skill set.

In addition, outsourcing gives you access to a wider talent pool. When you’re not hampered by geographical boundaries, you can tap into more diverse capabilities and perspectives. Thanks to economies of scale, you can hire individuals that specialise in specific functions rather than hiring a person with limited time and experience.

Candidates:

581

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $10.51/hr

Angelica

Candidate ID: 538682


ADVANCED

    Email Marketing, Graphic Design, Adobe Premiere Pro, Adobe Illustrator...

INTERMEDIATE

    Content Writing, Market Research...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 10.51 per hour or $USD 910.54 per month

Full Time: $USD 10.51 per hour or $USD 1821.09 per month

Remote Staff Recruiter Comments

Angelica is a Social Media and SEO Specialist with over six years of experience in digital marketing, social media management, and executive virtual assistance. Since beginning her marketing career in 2018, she has worked across local companies, BPO settings, and freelance/agency environments, supporting clients from Australia, the United States, and the United Kingdom.

She has extensive experience managing end-to-end social media strategies across Instagram, Facebook, LinkedIn, and TikTok — from content planning and creation to publishing, community management, and performance optimization. In addition to social media management, she has hands-on exposure to SEO implementation, Google Ads fundamentals, website management, CRM systems, and multimedia content production.

Angelica brings a well-rounded digital marketing skill set, combining creative design, analytics-driven decision-making, and client-focused strategy development.


Core Skills & Technical Expertise
Social Media Management
  • Full-cycle content creation (strategy, design, caption writing, scheduling, posting)

  • Platform management: Facebook, Instagram, LinkedIn, TikTok

  • A/B testing and performance optimization

  • Hashtag and keyword research for improved reach

  • Community management (comment and inbox engagement)

  • Content customization per platform audience behavior

SEO & Digital Marketing
  • Keyword research using SEO tools and planners

  • SEO-driven caption writing and hashtag optimization

  • Basic Google Ads knowledge (Google Digital Garage Certified – 2022)

  • Traffic-oriented content planning

  • Lead-supportive messaging strategies

  • Use of AI tools (e.g., ChatGPT) for optimized SEO captions

Content Creation & Multimedia
  • Graphic design (Adobe Photoshop, InDesign, Canva)

  • Video editing (Adobe Premiere Pro, basic After Effects, CapCut)

  • Promotional branding materials

  • Infographics and ad creatives

  • Short-form video editing for social platforms

Website & CRM Management
  • Website management (Squarespace)

  • CRM systems: Onyx, AgencyBloc

  • Email marketing platforms: Mailchimp, Zoho

  • Collaboration tools: Slack

  • Executive assistant support functions

Additional Competencies
  • Client consultation and strategy alignment

  • Brand voice development

  • Data-informed content decisions

  • Cross-industry marketing adaptability

  • Remote work and agency collaboration experience


Summary of Work Experience

Angelica began her marketing career in 2018 with a local company in the Philippines before transitioning into BPO settings in 2019–2020. Over the past five to six years, she has worked in freelance and agency environments, supporting international clients.

She has handled clients across various industries, including:

  • Real estate agencies

  • Insurance companies

  • Healthcare organizations

  • Executive coaching businesses

  • Fabrics manufacturing companies

  • Influencers and personal brands

Social Media & Content Management Experience

Angelica has managed accounts from strategy development to execution. Her workflow typically includes:

  1. Conducting client consultations to identify business goals.

  2. Designing brand-aligned visual templates.

  3. Creating platform-specific content (graphics, captions, videos).

  4. Scheduling and publishing posts.

  5. Running A/B tests to determine effective content formats.

  6. Engaging with audiences through comments and inbox management.

  7. Optimizing hashtags and captions using SEO insights.

Her content varies depending on the industry:

  • Real Estate: Property-focused visuals and feature highlights.

  • Insurance & Executive Coaching: Informative and educational content.

  • Healthcare: Value-driven, credibility-focused informational posts.

  • Influencers: Trend-based and engagement-driven content.

  • Manufacturing: Product-centered branding materials.

SEO Experience

Angelica incorporates SEO into her social media strategy by:

  • Conducting keyword research using free SEO tools and planners.

  • Selecting high-traction and trending keywords/hashtags.

  • Crafting optimized captions to increase discoverability.

  • Applying foundational knowledge from Google Digital Garage certification (2022).

While her SEO experience is primarily social-media-focused, she integrates keyword optimization into content messaging to support reach and engagement.

Executive Assistant Role

Currently, Angelica works as an Executive Assistant under an agency setup (BruntWork), providing marketing and administrative support. Her responsibilities include CRM management, website updates, email marketing, and digital asset creation.

  • Angel has a bachelor's degree in communication and has been working in businesses such as real estate, textile, jewelry, pawnshops, and outsourcing companies for approximately 4 years, handling and performing jobs such as Marketing Assistant, Campaign Coordinator & Sales Administrator, and Graphic Designer. She has catered to both local and Australian clients.
  • She was exposed to the following tasks:
    • Social Media Management (Facebook, Instagram, LinkedIn)
    • Graphic Designing
    • Market Research and Competitor Analysis
    • Content Writing (Product-based)
    • Email Marketing
    • Reporting
    • Administrative tasks
  • She is proficient using tools such as Mailchimp, Adobe, MS Office, Google apps and CRMs.
  • She can start ASAP, amenable to working any shifts and opent to any full-time or part-time roles.
Predictive Index Profile - Promoter

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Behavioral Summary

ANGELICA is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

Marketing Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2022 to November 2023 (12 Months)

Duties and Responsibilities:

  • Created and managed digital marketing campaigns, including social media for Facebook and LinkedIn, email marketing, and content creation Collaborated with partner businesses to understand their unique selling propositions and value propositions, ensuring marketing efforts aligned with their brand messaging.
  • Conceptualized, designed, and produced a variety of marketing collaterals, including flyers, posters, brochures, and promotional materials, to support diverse marketing campaigns.
  • Responsible for the development and management of the organizations' database Contributed to the overall growth and success of one of the brands by consistently delivering high-quality marketing services and fostering long-term client relationships with the client winning Entrepreneur of the Year. Spearheaded the complete lifecycle of the organization's database, overseeing design, implementation, and maintenance to ensure optimal performance and reliability. In charge of the monthly email marketing program, overseeing planning, execution, and analysis of campaigns of all three businesses.

Graphic Designer Marketing Staff

Industry:

Banking / Financial Services

Employment Period:

June 2018 to February 2019 (7 Months)

Duties and Responsibilities:

  • Designed and developed a wide range of promotional materials, including printed collateral such as brochures, posters, and flyers, as well as online assets like social media graphics, banners, and email campaigns.
  • Successfully managed and curated content for all social media platforms, including Facebook and Instagram.
  • Facilitated communication between the company heads and external partners and suppliers, ensuring smooth collaboration on various marketing projects.
  • Captured high-quality images of jewelry products for use in advertising campaigns

Marketing Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2021 to September 2022 (12 Months)

Duties and Responsibilities:

  • Developed and executed creative social media campaigns on platforms such as Facebook and Instagram, aligning strategies with client objectives and target audience profiles.
  • Conducted market research and competitor analysis to identify trends, optimize content, and stay ahead in the rapidly evolving landscape of social media marketing.
  • Compiled and organized data from various sources, including email marketing platforms and social media analytics tools, to create clear and concise reports.
  • Conducted in-depth analysis of website traffic using Google Analytics, providing insights and recommendations to optimize user experience and increase online performance.
  • Identified trends in visitors to the company site and tailored marketing campaigns to focus on those demographics Created analytics reports highlighting key information from marketing research to present to clients PROFESSIONAL EXPERIENCE

Graphic Designer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2017 to May 2017 (1 Months)

Duties and Responsibilities:

  • Created visually compelling and on-brand social media content for diverse clients using Adobe Photoshop, ensuring a consistent and polished aesthetic across platforms.
  • Conducted market research to gather relevant insights and competitive analysis, incorporating findings into a proposal to showcase the agency's strategic approach.
  • Captured high-quality event footage for social media content, ensuring visually engaging videos that effectively conveyed the atmosphere and highlights of each event.

Campaign Coordinator and Sales Administrator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2019 to July 2021 (28 Months)

Duties and Responsibilities:

  • Executed the timely and accurate uploading of data into the CRM system, ensuring the integrity and completeness of customer information.
  • Managed, updated and created listings to the web in different external portals for real estate industry.
  • Utilized scheduling software and tools to manage appointments, maintain accurate records, and send timely reminders to both customers and service providers.
  • Created all marketing collateral, including brochures, flyers, posters, and digital assets, to ensure a cohesive and consistent brand presence.
  • Managed client database and updated contact information of partner conveyancers Conducted aerial shot land marking, identifying and highlighting key features of properties to provide a comprehensive visual overview.

Digital Marketing

Industry:

Accounting / Audit / Tax

Employment Period:

February 2024 to October 2024 (8 Months)

Duties and Responsibilities:

  • Created and managed digital marketing campaigns, focusing on social media content for LinkedIn to drive engagement and brand awareness.
  • Conceptualized, designed, and produced a variety of marketing collaterals, including brochures, posters, and stall designs, effectively supporting diverse marketing initiatives.
  • Created and managed digital marketing campaigns, including social media for Facebook LinkedIn, email marketing, content creation.
  • Collaborated with partner businesses to understand their unique selling propositions and value propositions, ensuring marketing efforts aligned brand messaging. 
  • Conceptualized, designed, and produced a variety of marketing collaterals, including flyers, posters, brochures, promotional materials, to support diverse campaigns. 

Executive Assistant

Industry:

Insurance

Employment Period:

November 2024 to February 2026 (15 Months)

Duties and Responsibilities:

Manage social media content calendars, scheduling posts and engaging with online communities. Draft, design, and schedule newsletters for different audiences using Mailchimp. Build and maintain simple sales funnels and subscriber lists in CRM systems. Support outbound outreach activities, follow engagement scripts, log outcomes, and escalate warm leads. Assist with blog uploads, website content updates, and basic SEO tagging. Create and repurpose content across social media, email, and blogs using AI tools. Maintain accurate records, reports, and documentation with strong attention to detail.

Education History

Field of Study:

Advertising/Media

Major:

Communication Arts

Graduation Date:

April 26, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Email Marketing, Graphic Design, Adobe Premiere Pro, Adobe Illustrator, Adobe Acrobat, Social Media Management, CRM, MailChimp,

INTERMEDIATE ★★

    Content WritingMarket Research

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15717470842
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz 2.50 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $3.75/hr

BERNADETTE

Candidate ID: 538672


ADVANCED

    Appointment Setting, Outbound Appointment Setting, Administrative Skills, Administrative Support...

INTERMEDIATE

    Call Management, Email management, Marketing, Customer Service...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Central Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.57 per hour or $USD 743.12 per month

Remote Staff Recruiter Comments

  • Bernadette has a bachelor's degree in Mass Communication. An organized and creative professional with proven sales and marketing skills and a desire to learn more. Fiercely competitive in my approach to acquire business, and able to handle complex situations from a strategic perspective. Gained experience working for a diverse group of organizations and clients. Presently seeking a position with a market leading, high-growth company that offers opportunities for advancement to gain more expertise. She has been working for 10 years handling and performing roles such as Team Leader & Lead Specialist, Customer Service Representative and Marketing Assistant .She has catered international clients.
  • She was exposed and proficient to the following Tasks and Skills:
    • Marketing Communications
    • Sales and Advertising
    • Basic Video and Photo Editing
    • Digital Marketing
    • Customer and Technical support
    • Creative and Imaginative
  • She has been a Marketing Assistant for 1 year. Support marketing campaigns of all company’s products Executes projects directed in maximizing company’s profits and developing sales strategies Driving online marketing campaigns Building relationship with company’s partners and clients.
  • She has experience as Customer Service Representative for 2 years. Resolves product or service problems by clarifying the customer's complaints, determining the cause of the problem. Selecting and explaining the best solution to solve the problem Following up to ensure resolution.
  • She has been an Amazon Virtual Assistant for 3 years. Responsible in increasing sales by 20%. Doing product research and analysis. Completing overhaul of Amazon store and Shopify. Worked on advertising proposals and online marketing campaigns.
  • She also has experience as Team Leader & Lead Specialist for 5 years. Manage and Monitor Team on day-day basis Guide and Mentor Team especially newbies Produce Milestone Report of the whole team Responsible for prospecting and qualifying sales leads to set appointment for Directors and Managers Providing general administrative support Build and cultivate prospect relationships by initiating communications through outbound calling and email correspondence.
  • Bernadette can start ASAP and open to part time roles.
 
Predictive Index Behavioral Profile - Venturer
 
Strongest Behaviors
Bernadette will most strongly express the following behaviors:
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
  • Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral Summary
Bernadette is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

Bernadette is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.
 

Employment History

Team Leader AND Lead Specialist for New Business

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2018 to January 2023 (60 Months)

Duties and Responsibilities:

  • Manage and Monitor Team on day-day basis G
  • uide and Mentor Team especially newbies
  • Produce Milestone Report of the whole team
  • Responsible for prospecting and qualifying sales leads to set appointment for Directors and Managers
  • Providing general administrative support
  • Build and cultivate prospect relationships by initiating communications through outbound calling and email correspondence

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2015 to January 2017 (24 Months)

Duties and Responsibilities:

  • Resolves product or service problems by clarifying the customer's complaints.
  • Determining the cause of the problem, selecting and explaining the best solution to solve the problem.
  • Following up to ensure resolution

Marketing Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2013 to January 2014 (12 Months)

Duties and Responsibilities:

  • Support marketing campaigns of all company's products
  • Executes projects directed in maximizing company's profits
  • Developing sales strategies
  • Driving online marketing campaigns
  • Building relationship with company's partners and clients

Education History

Field of Study:

Advertising/Media

Major:

Mass Communication

Graduation Date:

January 1, 2013

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Appointment Setting, Outbound Appointment Setting, Administrative Skills, Administrative Support, B2B Lead Generation,

INTERMEDIATE ★★

    Call ManagementEmail managementMarketingCustomer ServiceAdvertising

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15740354356
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: AMD Ryzen
  • Processor: AMD Ryzen 7 5800X 8-Core Processor
  • Operating System: Windows 11

All-inclusive Rate: USD $6.45/hr

Gina

Candidate ID: 538373


ADVANCED

    Administrative Support, Canva, Email management, Human Resource Management...

INTERMEDIATE

    Google Sheets, Virtual Assistant Skills, Recruiting, Sourcing...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.16 per hour or $USD 533.85 per month

Full Time: $USD 6.45 per hour or $USD 1117.93 per month

Remote Staff Recruiter Comments

  • Gina has been working for 7 years as a Human Resource Specialist focusing on various facets including training and development, compensation and benefits, and recruitment. She holds a Bachelor of Science in Psychology. 
  • She supported the following tasks:
    • End-end recruitment process
    • Employee engagement and training development
    • Assist in Payroll
    • Encodes data in HRIS
    • Time Keeping
    • and other ad-hoc
  • She's exposed to different job boards like Indeed and Job Street. Microsoft Office and Google Applications
  • She can start immediately. 

Predictive Index Behavioral Profile-  Guardian

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Gina will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


Employment History

HR - Corporate Services Associate

Industry:

Banking / Financial Services

Employment Period:

October 2017 to December 2019 (26 Months)

Duties and Responsibilities:

  • Monitors leave balances and other timekeeping requirements
  • Computes and validates wages, income, and deductions of the Managers
  • Processes gross computation of wages through the executive payroll system
  • Submits monthly attendance report of Managers for submission to the Compensation and Benefits Department Head
  • Assists the Superior in handling payroll / benefits concerns of Managers.
  • Prepares managers’ Certificates of Employment, as requested
  • Assist in the administration of benefits processing and request of the Managers and Executives
  • Maintains personnel files of PJLI and Affiliates managers.
  • Encodes data in the HRIS with information regarding officer’s personal data, new assignment, transfer, promotion, regularization, salary adjustment, sanction/infraction, commendation, etc.
  • Maintains the payroll system for Executives
  • Assist in the generation and creation of internal reporting requirements
  • Follows through on employee inquiries, requests and complaints with the proper authorities, if they were not addressed immediately
  • Develops, records and files necessary documents used for monitoring action taken
  • Receives new manager’s information and requirements, and checks its completeness and validity
  • Facilitates routing of Separation Clearance of separated managers to respective work units
  • Conducts orientation for on-boarding managers
  • Takes over the function of Executive Compensation and Benefits Section, if necessary.

HR Specialist Employee Engagement AND Talent and Development

Industry:

Utilities / Power

Employment Period:

August 2022 to March 2023 (7 Months)

Duties and Responsibilities:

  • Handles implementation of Employee Engagement Programs for different segments while ensuring alignment with COE HR.
  • Implements program and tools which enables organization to regularly get feedback on organizational climate and health to improve effectiveness.
  • Collaborates with the Marketing Department for relevant corporate materials needed for events and announcements.
  • Prepares org announcement for new hires and other employee movements
  • Releases necessary employee communications
  • Design a training feedback form to be distributed after training sessions to ensure continuous improvement in the program
  • Prepare, review, and administer pre- and post-assessment to ensure learning of employees
  • Determine organizational needs of the company with respect to learning and development
  • Facilitate and organize New Employee Orientation, Coaching & mentoring sessions

HR Specialist Talent Acquisition

Industry:

Utilities / Power

Employment Period:

March 2023 to June 2023 (2 Months)

Duties and Responsibilities:

  • Manage the end-to-end recruitment process from requesting proper documentation, job posting to different job portals, sourcing of potential candidates, conducting interviews and coordinating assessment schedules, to extending a job offer to the chosen candidate
  • Handle internal applications from regular internal job postings, coordinating interview schedules and assessments to extending feedback regarding the employee’s internal application
  • Perform salary analysis with reference to the existing incumbents and / or to employees who hold the same level across the organization to ensure market alignment and competitiveness
  • Ensure that manpower requirements are filled-in within the agreed turn-around time (TAT) per job level
  • Maintain good relationships and ensure regular calibration with hiring managers to ensure hiring needs are achieved
  • Ensure good applicant experience through proper coordination and transparency all throughout the recruitment process
  • Offer insightful feedback to candidates to project that the Company’s brand is caring especially to one’s personal and professional development

HR - Technical Training

Industry:

Oil / Gas / Petroleum

Employment Period:

December 2019 to February 2022 (26 Months)

Duties and Responsibilities:

  • Handles all internal or in-house technical training and its related activities for the JGSP Group.
  • Selects subject matter expert, arrange schedule and venue, and provides logistics needed for the training.
  • Coordinates additional services including technical devices, meals, and refreshments, etc.
  • Organizes Orientation Program for new hires.
  • Responsible for the maintenance and control of training documents.
  • Reviews document (SOP, WIP) as assigned.
  • Conducts proper disposal of related documents and records as per the identified retention schedule.
  • Reports post evaluation results within one month after training/program completion.
  • Addresses concerns and inquiries regarding courses, schedules, and venues.
  • Updates technical training database every week.
  • Prepares the monthly and weekly performance report of the department to be submitted to the Technical Training Manager.
  • Attends planned training/s as per schedule.
  • Performs office clerical duties such as organizing office supplies as well as copying and scanning documents.
  • Additional responsibilities may be assigned at the sole option of the company.
  • Reports directly to the Technical Training Manager.

Compensation and Benefits Specialist

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

January 2017 to August 2017 (7 Months)

Duties and Responsibilities:

  • Ensures that compensation practices are in compliance with current legislation (pay equity, human rights, etc.)
  • Uses various methods & techniques to make databased decisions on direct financial, indirect financial and non-financial compensations.
  • Ensures the accurate timekeeping of all the Employees.
  • Ensures on-time delivery of all timekeeping data.
  • Generates procedures, policies and work instructions for all activities.
  • Applies and consistently practices self-management to be effective and efficient in their role.

HR Project Specialist

Industry:

Human Resources Management / Consulting

Employment Period:

November 2023 to February 2024 (3 Months)

Duties and Responsibilities:

  • Manage end-to-end recruitment of blue collar workers, such as Warehouse assistants
  • Conducting interviews and new employee orientation
  • Monitor the attendance of the employees
  • Address concerns of the employees
  • Prepare the weekly payroll and credit the salaries
  • Prepare the weekly report for the weekly huddle with team
  • Conduct a program seminar to the employees
  • Manage the online job platform
  • Coordinate with different employers regarding possible partnership (job placement)

Education History

Field of Study:

Psychology

Major:

Psychology

Graduation Date:

March 29, 2016

Located In:

Philippines

License and Certification: :

Psychometrician


Skills

ADVANCED ★★★

    Administrative Support, Canva, Email management, Human Resource Management, Hiring, Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, MS Teams, Google Calendar,

INTERMEDIATE ★★

    Google SheetsVirtual Assistant SkillsRecruitingSourcingInterviewing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: [URL=https://www.speedtest.net/result/15936895643][IMG]https://www.speedtest.net/result/15936895643.
  • Internet Type: DSL
  • Hardware Type: Laptop
  • Brand Name: Lenovo ThinkPad
  • Processor: intel core i5 vpro
  • Operating System: Windows 10

All-inclusive Rate: USD $9.06/hr

Bernice

Candidate ID: 538218


ADVANCED

    Project Management, Social Media Management, Executive Assistance, Communication Skills...

INTERMEDIATE

    Graphic Design, LinkedIn Lead Generation, Brand Management, Customer Service...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.06 per hour or $USD 1569.96 per month

Remote Staff Recruiter Comments

  • Bernice has been an Executive Assistant for 4 years. She has a degree in Interior Design. She worked with Real Estate, Dentistry and EA Coaching Industry clients based in the  US and Latin America.
  • She was tasked with Scheduling, Task Management, Marketing, Simple Graphic Design, Social media postings and management, Email Management: invoicing and travel and accommodation arrangements. She provides company branding, creates social media marketing content for clients’ social platforms, and manages communities. She was responsible for communicating with clients and stakeholders ensuring all inquiries were responded and concerns were addressed.
  • She used the following Software:
    • Slack
    • Google Workspace
    • Ring Central
    • Avaya
  • She can start ASAP and is open for full-time and part-time.
Predictive Index Behavioral Profile -  Venturer 

Strongest Behavior
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged
  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
Behavioral Summary

Bernice is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when she believes she are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. She have a lot of confidence in herself, their own knowledge, ability and decisions.

Bernice is an ingenious and innovative problem-solver and troubleshooter. She has an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. She will drive hard to get things done her own way, and quickly. A self-starter who initiates makes decisions, and assumes responsibility for those decisions.  She has a strong competitive drive, is ambitious, and will drive hard to achieve goals. Her sense of urgency and impatience for results will put pressure on others as well as on herself.


 

Employment History

Merchandising and Public Relations Head

Industry:

Entertainment / Media

Employment Period:

November 2019 to January 2020 (2 Months)

Duties and Responsibilities:

  • Management of licensing, procurement, warehousing, distribution, inventory, and documentation of official merchandise.

Guide

Industry:

Travel / Tourism

Employment Period:

December 2017 to October 2019 (22 Months)

Duties and Responsibilities:

  • Activity lead, safety assurance of equipment, customer traffic management, and ground safety control, and client management.

Leasing Senior Manager

Industry:

Retail / Merchandise

Employment Period:

August 2016 to December 2017 (16 Months)

Duties and Responsibilities:

  • Management of clients, leases, and contracts; creation of business plans for new malls and existing mall redevelopment.

Construction Project Manager/Business Development/Outdoor Projects Officer

Industry:

Retail / Merchandise

Employment Period:

April 2013 to June 2017 (50 Months)

Duties and Responsibilities:

  • Management and curation of retail brands, asset management, retail trend forecast, and brand book development.
  • Development and management of business support programs through tourism projects, community partnerships, and CSR programs.
  • Design and project management of store constructions, fit-outs, and event staging; and management of construction guidebook.

Creative Artist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2008 to January 2009 (12 Months)

Duties and Responsibilities:

  • Development of marketing campaigns for Printed and digital media.
  • Production assistant for product photo and TV ad shoots. Marketing Graphic Design

Freelance Virtual Assistant

Industry:

Employment Period:

December 2020 to October 2023 (34 Months)

Duties and Responsibilities:

  • Executive Assistant - Remote managing operations, emails, streamlining schedules, clients, and databases.
  • Social Media Marketing Specialist - Provides company branding, creates social media marketing content for clients’ social platforms, and manages communities.
  • Customer Service for Email and Chat Support - Communicates with clients and stakeholders ensuring all inquiries are responded and concerns are addressed.
  • Operations Assistant Ensures all tasks are delegated to the team, monitored, delivered on time and properly dealt with.

Project and Administrative Assistant

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

July 2024 to October 2024 (2 Months)

Duties and Responsibilities:

Support the client and 2 project Managers in administrative tasks such as but not limited to:
  • Invoice management
  • Data encoding
  • Data sourcing
  • Inbox and email management
  • Email correspondence (if necessary)
  • Checking calendar and setting up appointments (if necessary)
  • Project tracking and creation of time plans - update action plans and making follow-ups
  • Help in sourcing for inspiration from Pinterest and other websites
  • Liaising with creative team for any requests
  • Some reporting
  • Other admin duties that may be assigned by the client
  • Taking notes in meetings
  • Putting together time plans
  • Basic design work (not mandatory)
  • Project Management (alongside other team members)

Education History

Field of Study:

Architecture

Major:

Interior Design

Graduation Date:

January 5, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Project Management, Social Media Management, Executive Assistance, Communication Skills, Operations Management,

INTERMEDIATE ★★

    Graphic DesignLinkedIn Lead GenerationBrand ManagementCustomer ServiceAsana

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15699767542
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: MacBook Air
  • Processor: 1.6 GHz Dual-Core Intel Core i5
  • Operating System: MacOS X

All-inclusive Rate: USD $6.64/hr

Ronnie

Candidate ID: 537616


ADVANCED

    Lead Generation, Telemarketing, Cold Calling, Report Writing...

INTERMEDIATE

    Sales, Customer Service, Email Support, Chat Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.64 per hour or $USD 1151.41 per month

Remote Staff Recruiter Comments

  • Ronnie has been working for almost 3 years in different companies in the Education and Retail industries. He handled different positions such as Lead Generation and Telemarketer. He handled 200-300 calls per day. He worked with clients from the US and supported the following tasks:
    • Telemarketing
    • Cold calling
    • Targeting potential customer
    • Lead generation
    • Sales
    • Outbound sales
  • He is proficient in tools such as Salesforce, Zoho, Microsoft Teams, and Micorsoft tools.
  • Ronnie is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals.
Behavioral Summary
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company. A pleasant and extraverted person, Ronnie is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Ronnie gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

TELEMARKETER

Industry:

Education

Employment Period:

December 2021 to March 2023 (15 Months)

Duties and Responsibilities:

  • Contact potential customers via phone
  • Promote and sell products or services
  • Make cold calls and handle objections
  • Explain product or service benefits
  • Close sales and maintain customer relationships
  • Maintain accurate records of customer interactions and sales activities

LEAD GENERATION SPECIALIST

Industry:

Retail / Merchandise

Employment Period:

October 2020 to November 2021 (13 Months)

Duties and Responsibilities:

  • Identify potential customers and create targeted lead generation campaigns
  • Use marketing automation tools to track and analyze campaign performance
  • Collaborate with sales team to convert leads into customers
  • Assisted in the creation and implementation of lead generation strategies Managed and maintained CRM database
  • Conducted market research to identify potential customers
  • Meet or exceed sales targets
  • Possess good communication, persuasion, and customer service skills. 

Education History

Field of Study:

Engineering (Others)

Major:

N/A

Graduation Date:

January 18, 2018

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Lead GenerationTelemarketingCold CallingReport Writing

INTERMEDIATE ★★

    SalesCustomer ServiceEmail SupportChat Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15754298833
  • Internet Type: DSL
  • Hardware Type: Desktop
  • Brand Name: Dell
  • Processor: Ryzen 5 3500
  • Operating System: Windows 10

All-inclusive Rate: USD $7.61/hr

Amor

Candidate ID: 537524


ADVANCED

    Email management, Microsoft Office, Lead Generation, Google Apps...

INTERMEDIATE

    Administrative Skills, Business Development, Data Mining, Executive Assistance...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time UK London US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.61 per hour or $USD 1318.83 per month

Remote Staff Recruiter Comments

  • Mourie has worn different hats in her employment in the past 6 years. She took up Information Technology in college. While studying, she helped herself with her school finances by being a working student. She held various roles in the BPO, education, NGO, and finance companies as a Call Center Agent, Office Assistant, Student Assistant, Office Admin Assistant/Data Encoder, and Business Development Consultant.
  • In April 2023, she joined an online reputation management business based in the US as a Business Development Specialist where she stayed for 8 months until it ceased its operations.
  • With these experiences, she gained proficiency in the following:
    • Lead gen using LinkedIn
    • Drafting content for social media platforms (LinkedIn, X, and Facebook)
    • Marketing research
    • Email marketing
    • Lead scraping
    • Cold-calling
    • Appointment setting
    • Data encoding
    • Telemarketing
  • She used multiple applications and tools such as Breakhold, Omni.us, ChatGPT, Yelp, Google Bard, Monday.com, HubSpot, Google Spreadsheets, LinkedIn, MS Dynamics 360, and Snov.io.
  • She can start anytime.
  • She prefers working full-time on any schedule.
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Amor will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.


Employment History

Virtual Assistant Business Development Specialist

Industry:

Others

Employment Period:

April 2023 to December 2023 (8 Months)

Duties and Responsibilities:

  • Lead Generation and email verification using tools like Reoon, Snov.io, and Hunter.io to avoid email bounced
  • Scrapping Leads, Clean, and Verify Existing Leads through online research and email verification tools
  • Identify new clients through online research and visiting platforms like YELP, Allbiz, BBB, and so on.
  • Create a Dashboard for all Data for easy data monitoring
  • Prompts on ChatGPT and other AI needed to make work easier.
  • Email Campaigns using Cold Email Software like Snov.io, Breakcold, and Omni.us
  • Social Media Management, Draft Social Media content using Vista Social for scheduled posting on Facebook, X (Twitter), and LinkedIn

Business Development Consultant

Industry:

Banking / Financial Services

Employment Period:

February 2017 to June 2018 (16 Months)

Duties and Responsibilities:

  • Responsible for making first contact with new clients and establishing strong working rapport.
  • Worked closely with clients through follow-up calls to determine their needs to go after and ways to bring new business.
  • Recreate telemarketing scripts that will suit best oneself or clients who have very specific business development needs.
  • Identify and generate leads through digging and attending certain events to achieve internal pipeline targets and sales leads
  • Maintain and update database, and CRM based on results of calls.

Encoder/Office Administrative Assistant

Industry:

Human Resources Management / Consulting

Employment Period:

November 2009 to March 2010 (4 Months)

Duties and Responsibilities:

  • Encoded applicants' data in the agency database
  • Answer telephone calls and call applicants for updates concerning their application
  • Provide administrative support to the agency
  • Assist Applicants with their Applications
  • Attend/Assist applicants and expat employers during the final interview for job offer

Office Assistant

Industry:

Non-Profit Organisation / Social Services / NGO

Employment Period:

May 2007 to September 2009 (28 Months)

Duties and Responsibilities:

  • Provide administrative support to the organization like recording and creating the minutes of each meeting.
  • Follow-up sponsorship requests to companies for conventions and other events.
  • Perform liaison work related to the function of the organization like assisting members with their license renewal.
  • Maintain and update database and files
  • Travel and attend national board meetings and conventions to assist officers and do other secretarial tasks.

Call Center Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2006 to December 2006 (5 Months)

Duties and Responsibilities:

  • Outbound telemarketing
  • Market and promote products (ink and toners) and services efficiency to individuals and companies
  • Maintain revenue goals

Student Assistant

Industry:

Education

Employment Period:

October 2003 to October 2005 (24 Months)

Duties and Responsibilities:

  • Assist/answer students/parents' inquiries on school matters (enrollments, overload, probationary, exam schedules, etc.,)
  • Do clerical work (liquidation report, filing of reimbursement, making/follow-up request, etc.,)
  • Maintain and update database and department files (Monthly reports, student grades, faculty loads, grading sheets, etc.,)  
  • Do liaison works (Distribute memos of department head to faculties or different departments/offices in the university)

Promo Clerk

Industry:

Retail / Merchandise

Employment Period:

December 2002 to May 2003 (5 Months)

Duties and Responsibilities:

  • Greet customers and assist them in finding the products they are looking for.
  • Answer customer inquiries and provide information on products, returns, and store policies.
  • Maintain the store's appearance, and ensure that products are well-organized and presented attractively.
  • Maintain a clean and organized work area and adhere to all safety standards.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

December 31, 2008

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Email management, Microsoft Office, Lead Generation, Google Apps, Calendar Management,

INTERMEDIATE ★★

    Administrative Skills, Business DevelopmentData MiningExecutive AssistanceLinkedIn Lead GenerationCold Calling

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/15731351524
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: MSI
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $7.61/hr

Jennie

Candidate ID: 537433


ADVANCED

    Customer Service, B2B, Telemarketing, Outbound Calling...

INTERMEDIATE

    Chat Support, Inbound Calls, Appointment Setting...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.61 per hour or $USD 1318.83 per month

Remote Staff Recruiter Comments

  • Jennie has been working for 5 years in different companies from BPO, Real Estate and Retail industries. She handled different positions such  Customer Service Representative, Sales Representative, Appointment Setter, Lead Generation, and Telemarketer. She started working as a Customer Service Representative back in 2007 band started her freelancing in 2020. She's been working with Australian clients and supported the following tasks:
    • Cold calling business
    • Setting up appointments
    • Sales
    • Data mining
    • Record keeping
    • Customer Sevice
  • She handle 200-250 calls per day.
  • She is proficient in Salesforce, CRM, Google Docs, and Microsoft word.
  • Jennie is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Specialist 

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Behavioral Summary
Jennie is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise. Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jennie, who takes responsibilities very seriously.

With experience and/or training, Jennie will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Jennie is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2007 to December 2009 (25 Months)

Duties and Responsibilities:

  • Work with clients to determine their traveling needs.
  • Maintaining a positive, empathetic, and professional attitude toward Attention to Detail customers at all times.
  • Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Reliability Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Multi-tasking Ensure customer satisfaction and provide professional customer support.

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2011 to April 2012 (12 Months)

Duties and Responsibilities:

  • Guide clients on the appropriate styles of transportation, travel dates, costs, and accommodations.
  • Plan details for travel including transportation and accommodation. Book transportation and hotel reservations on behalf of clients.
  • Collect payments and pay fees.
  • Skills Resolve travel issues, complaints, and refunds. Meet sales targets and company quota.
  • Maintain client information and financial records.
  • Communication

B2C Sales Telemarketer

Industry:

Retail / Merchandise

Employment Period:

April 2023 to August 2023 (4 Months)

Duties and Responsibilities:

  • Lead Generation Specialist Cold call people/ commercial business using a given phone directory to sell products.
  • Answering incoming calls for potential customers.
  • Ask relevant questions to understand the customer's queries and requirements.
  • Use scripts to provide information about product's features, prices etc. and present their benefits.
  • Record the customer's personal information accurately in Google Sheets.
  • Data Mining (Generating Leads) Set up appointments and find potential clients.
  • Objectives Making calls to follow schedules for installation.
  • Sending emails as required.

Telemarketer Appointment Setter

Industry:

Property / Real Estate

Employment Period:

November 2022 to March 2023 (4 Months)

Duties and Responsibilities:

  • Cold call people using a given phone directory to sell products.
  • Answering incoming calls for potential customers.
  • Ask relevant questions to understand the customer’s queries and
  • requirements.
  • Use scripts to provide information about product’s features, prices etc. and present their benefits.
  • Record the customer’s personal information accurately in Google Sheets.
  • Data Mining (Generating Leads)
  • Set up appointments and find potential clients.
  • Making calls to follow schedules for installation.
  • Sending emails as required.
  • Deal with customer complaints as a Customer Service Representative.

Sales Appointment Setter

Industry:

Others

Employment Period:

November 2020 to April 2021 (5 Months)

Duties and Responsibilities:

  • Take the initiative to learn about the company and grow within the role.
  • Prioritize which appointments take priority over others to maximize revenue.
  • Field outgoing phone calls and convert 50% or more to appointments.
  • Develop and distribute reports of each day’s appointments..
  • Demonstrate a pleasant disposition with each prospect.
  • Properly explain the services to prospective customers when making appointments.
  • Complete required call sheets at the end of each day.

Education History

Field of Study:

Psychology

Major:

BS Psychology

Graduation Date:

December 20, 2000

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, B2B, Telemarketing, Outbound Calling,

INTERMEDIATE ★★

    Chat SupportInbound CallsAppointment Setting

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15658019221
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Intel(R) Core(TM) i5-3360M CPU @ 2.80GHz 2.80 GHz
  • Operating System: Windows 10

All-inclusive Rate: USD $6.64/hr

Rothel

Candidate ID: 537432


ADVANCED

    Customer Service, Customer Relations, Customer Support, Customer Handling...

INTERMEDIATE

    Customer Support, Graphic Design, Customer Service, Customer Relations...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Central Standard Time New Zealand Daylight Time US Pacific Standard Time US Central Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.64 per hour or $USD 575.70 per month

Full Time: $USD 6.64 per hour or $USD 1151.41 per month

Remote Staff Recruiter Comments

  • Rothel took Elementary Education in college and attended training and online courses for Virtual Assistant. She has been working for around 4 years as a Customer Service Representative for healthcare and home warranty insurance campaigns. She handled international clients.
  • As a catalyst in customer service, she is responsible for
    • Resolving customers’ queries
    • Assisting healthcare providers to check patient insurance eligibility and billing complaints by performing activities such as refunding money and adjusting bills
    • Identifying issues, analyzing information, and providing solutions to issues that arise
  • Rothel can start ASAP and is amenable to any shift, whether full-time or part-time.
Predictive Index Behavioral Profile - Artisan
 
Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary
Rothel is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Rothel plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2022 to July 2023 (6 Months)

Duties and Responsibilities:

  • Healthcare Account Resolve customers' queries
  • Assisting Healthcare providers to check patient insurance eligibility and billing.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2020 to April 2022 (21 Months)

Duties and Responsibilities:

  • Home Warranty Account Providing all around customer service resolve customers' service or billing complaints by performing activities such as refunding money and adjusting bills.
  • Identified issues, analysed information and provide solution to the issue.

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2019 to June 2019 (3 Months)

Duties and Responsibilities:

  • Healthcare Account Resolve customers' queries.
  • Assisting Healthcare providers to check patient insurance eligibility.

Education History

Field of Study:

Education/Teaching/Training

Major:

Elementary Education

Graduation Date:

January 1, 2016

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Customer Relations, Customer Support, Customer Handling, Customer Experience,

INTERMEDIATE ★★

    Customer SupportGraphic DesignCustomer ServiceCustomer RelationsCustomer Handling

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 248.54 MBPS Upload: 183.76 MBPS
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $9.54/hr

Ryan

Candidate ID: 537284


ADVANCED

    Administrative Support, Shopify, Team Management, Canva...

INTERMEDIATE

    Customer Service Management, Virtual Assistant Skills, eCommerce, Social Media Marketing...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Central Standard Time Australian Western Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.54 per hour or $USD 826.83 per month

Remote Staff Recruiter Comments

  • Ryan has been working for 15+ years handling and performing roles such as Technical Support Representative Tier 2, Subject Matter Expert, Executive Assistant and Customer Service Interim Team Manager under these companies - TeleTech Philippines, Convergys Intelligent Contact, Cognizant, Everything Sports (Virtual) and Ibex. He has catered international clients.
  • He was exposed and proficient to the following tasks and tools:
    • Amazon retail
    • FBA
    • Order Management
    • Inventory Management
    • Customer Service
    • Technical Support
    • Data Entry
    • Client Management
    • Social Media Marketing
    • MS Office
    • Sales and Finance
    • Leadership and Management Skills
    • Back Office Support for Life and Health Insurance Agents
  • He has been certified in LIMRA, LEAN and a Six Sigma White Belt holder
  • He has expertise in Amazon retail, FBA, and payment processing across both voice and non-voice platforms. While primarily skilled in product listing on Shopify, he possesses a thorough understanding of Amazon's regulations and guidelines.
  • He is skilled in SEO, especially in optimizing images, creating product meta descriptions, and choosing keywords.
  • He has been a Service Interim Team Manager for 4 years. Responsible in leading and managing a team of retail associates within our fulfillment centers. Playing a critical role in ensuring the smooth operation of our retail department and delivering exceptional customer experiences.
  • He's been also Executive Assistant (Virtual) for 2 years that process orders, handle shipping logistics, and ensure timely delivery of products. Exposed to CRM, Shopify, Woo-commerce, data entry, email, and Database. Manages Facebook, Twitter, and Instagram accounts. Worked with senior management to initiate new projects and assist in various processes.
  • He has been Subject Matter Expert for 3 years and 1 month as well. Analyzed business problems. Worked with multidisciplinary teams and supported teams in the continuous delivery of quality products and services, enhancing usage and introducing new features.
  • He's been a Technical Support Representative for 4 years and 7 months. Assist Microsoft Windows users in properly installing the operating system, essential software offered by Microsoft, patches, trouble shoot and updates, and troubleshooting if any errors are encountered. And, Part of the escalations team.
  • He is proficient in using:
    • MS Office
    • GSuite
    • WooCommerce
    • Shopify
    • CRMs
    • Slack
    • Monday.com
    • Taskworld
    • Asana
    • Canva
    • FB Ads
    • AWS
    • Chime
    • Zoom
    • Calendly
    • Zendesk
    • Salesforce
    • Peoplesoft
    • Liveagent
    • CSC
  • Ryan can start ASAP and open to any full-time or part-time roles.
Predictive Index Behavioral Profile - Analyzer
 
Strongest Behaviors:
Ryan will most strongly express the following behaviors:
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results. 
Behavioral Summary:
Ryan is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.
 
Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.

Employment History

Subject Matter Expert

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2013 to April 2016 (36 Months)

Duties and Responsibilities:

  • LIMRA Certified
  • LEAN Certified
  • Six Sigma White Belt
  • Back-office support for Life and Health Insurance Agents.
  • Analyzed business problems, identifying root causes and developing robust solutions.
  • Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
  • Supported teams in the continuous delivery of quality products and services, enhancing usage and introducing new features.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2008 to June 2009 (11 Months)

Duties and Responsibilities:

  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software, and network issues.
  • Responded to customer inquiries and provided technical assistance over the phone and in person.

Technical Support Representative tier 2

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2009 to March 2013 (42 Months)

Duties and Responsibilities:

  • Assist Microsoft Windows users in properly installing the operating system, essential software offered by Microsoft, patches and updates, and troubleshooting if any errors are encountered.
  • Part of the escalations team and accepts supervisory calls.
  • Assessed the technical complexity of tickets to escalate to the Tier 3 team.
  • Performed technical troubleshooting and diagnosis, software installation, and information gathering to keep infrastructure operational.
  • Mentored less experienced team members to improve customer responses and work towards one-touch tickets.

Executive Assistant Virtual

Industry:

Retail / Merchandise

Employment Period:

July 2017 to June 2019 (23 Months)

Duties and Responsibilities:

  • Process orders, handle shipping logistics, and ensure timely delivery of Certifications products. EF SET English Certificate 71/100 (C2 Proficient)
  • Manage day-to-day operations of the e-commerce sports shop, ensuring Social Media Marketing smooth functioning and timely execution of tasks.
  • Client Management Honors-Awards
  • Manages CRM, Shopify, Woo-commerce, data entry, email, and Database. VIP Employee Recognition
  • Track and monitor inbound shipments, ensuring timely delivery and accurate documentation.
  • Manages Facebook, Twitter, and Instagram accounts.
  • Handled confidential and sensitive information with discretion and tact.
  • Developed and maintained automated alert systems for essential deadlines.
  • Worked with senior management to initiate new projects and assist in various processes.

Customer Service Interim Team Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to June 2023 (47 Months)

Duties and Responsibilities:

As a Retail Team Manager at Amazon, I lead and manage a team of retail associates within our fulfillment centers. Playing a critical role in ensuring the smooth operation of our retail department and delivering exceptional customer experiences.
  • Process and manage customer orders, ensuring accuracy and timely delivery.
  • Coordinating with internal teams such as sales, logistics, and finance to ensure smooth order processing.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with customers through a positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties. (CRM) Desktop Support

Google Ads Expert / E-commerce Assistant

Industry:

Retail / Merchandise

Employment Period:

May 2023 to July 2024 (14 Months)

Duties and Responsibilities:

  • Managing product catalogues, processing orders, handling customer inquiries, and implementing marketing strategies.
  • Also oversee website performance, ensuring it runs smoothly and attracts customers.

eCommerce Administrator

Industry:

Manufacturing / Production

Employment Period:

October 2024 to July 2025 (9 Months)

Duties and Responsibilities:

  • Monitor sales emails coming through our Web site and respond to inquiries and provide accurate information and assistance.
  • Monitor hotmail emails coming through our eBay and respond to inquiries and provide accurate information and assistance.
  • Responsible for monitoring and managing the back end of our Website to ensure accurate inventory status (In or Out of Stock, correct product listings and displayed and up to date products, etc.).
  • Create and organize order files and properly transmit them to the warehouse on a daily basis with accurate information.
  • Handle invoices for any purchase orders received via email while ensuring accuracy.
  • Apply payments received from customers to their respective accounts or orders as per the provided update from the manager.
  • Regularly check our eBay for any disputes and messages, respond promptly and resolve issues to maintain customer satisfaction.
  • Responsible for monitoring and managing the back end of our eBay to ensure correct product listings.
  • Upload/Entering new products into the Inventory Management Software (CIN7 Core).
  • Update tracking numbers into eBay on a daily basis.
  • Update the stock sheet count regularly to ensure accurate inventory records.
  • Assist with phone inquiries, providing excellent customer service and addressing customer needs and concerns effectively.
  • Collaborate with teams to ensure efficient and effective resolution of customer issues and inquiries.
  • Assisting the Managers with any tasks that they may require help with including data entry or document editing.
  • Execute any requests that come through from management, ensuring timely completion and effective communication.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

January 1, 2004

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Support, Shopify, Team Management, Canva, CRM,

INTERMEDIATE ★★

    Customer Service ManagementVirtual Assistant SkillseCommerceSocial Media MarketingSix Sigma

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15646187442
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Dell
  • Processor: i5
  • Operating System: Windows 11

All-inclusive Rate: USD $8.57/hr

Febbie

Candidate ID: 537219


ADVANCED

    B2C, Call QA, Social skills, Data Entry...

INTERMEDIATE

    Quality Assurance, Mobile Browser Application, Canva, Data Entry...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
US Pacific Standard Time Australian Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.57 per hour or $USD 1486.25 per month

Remote Staff Recruiter Comments

  • Febbie Jane reached 2nd year college in BS - Human Resource Development Management and has a certificate in Social Psychology. She have been working for 6 years handling and performing roles such as Customer Service Representative, Data Entry and Quality Analyst. She has catered international clients since most of his work experiences are client handling.
  • She was exposed and proficient to the following tasks and tools:
    • XUI
    • DMDAPI
    • Talent Acquisition
    • Data Entry
    • Customer Support
    • MS Excel and Word
  • She has been a Customer Support Representative for 3 years. Responsible in Appointment Setting, Social Media Monitoring, doing Inbound and outbound calls. Filing tickets to an Australian Company. And, doing a little bit of sales. On top of it she also is doing Talent Acquisition tasks. Like, screening applicants for recruitment purposes.
  • She has experience as Data Entry for 2 years and 5 months that track customer's records, credit score restoration and doing live sports update on AATV app.
  • She has been a Quality Analyst for 1 year and 7 months as well. Responsible in maintaining the quality of the calls made by agents. Ensuring that they are following the accurate process and following the rules.
  • Febbie Jane can start ASAP and prefers to any full-time and open for negotiation with part-time roles.
Predictive Index Behavioral Profile - Artisan
 
Strongest Behaviors
FEBBIE JANE will most strongly express the following behaviors:
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary
FEBBIE JANE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; FEBBIE JANE plans ahead, double checks, and follows up carefully on decisions and actions.
 

Employment History

QUALITY ANALYST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2022 to December 2023 (19 Months)

Duties and Responsibilities:

  • Quality Assurance Agent for Wayfair Sales Representatives.
  • Evaluating agents calls to assure quality.
  • Connect with clients regarding the quality of the calls being evaluated.

DATA ENTRY LITIGATION

Industry:

Law / Legal

Employment Period:

September 2022 to December 2022 (2 Months)

Duties and Responsibilities:

  • Track customer's records.
  • Credit score restoration
  • File cases and check their accounts.

APP MANAGMENT

Industry:

Entertainment / Media

Employment Period:

July 2021 to March 2022 (8 Months)

Duties and Responsibilities:

  • Research and add live sports update on AATV streaming applications.
  • Editing logos
  • Schedule prospected customers.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2018 to January 2020 (14 Months)

Duties and Responsibilities:

  • Talent Acquisition
  • Appointment Setter for medical and maintenance.
  • Social Media Monitoring
  • Email Handling -Quality Analyst's transcriber -Taking Council After hours calls.
  • EPA air quality monitoring for Victoria.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2017 to April 2018 (5 Months)

Duties and Responsibilities:

  • Appointment Setter

Rostering Coordinator

Industry:

Healthcare / Medical

Employment Period:

September 2024 to May 2025 (8 Months)

Duties and Responsibilities:

  • Roster Management:
    • Develop, maintain, and optimize efficient rosters for support staff to meet client needs and service delivery requirements. 
    • Create and manage staff rosters, ensuring all shifts are covered and align with client demands.
    • Monitor and adjust schedules to ensure optimal efficiency and respond to changes in staff availability or client needs.
    • Coordinate daily schedules, managing shift changes, and ensuring compliance with relevant legislation, awards, and organizational policies.
    • Maintain and update schedules, calendars, and agendas, ensuring accuracy and timely communication with all parties involved.
  • Staff Coordination:
    • Communicate with support staff to confirm availability, manage shift changes, and address any scheduling issues.
    • Verify the availability of clients and support workers for planned meet and greet sessions.
    • Collaborate with the HR and Operations teams to recruit, train, and onboard new staff members.
    • Send out reminders of scheduled meetings, shifts, and roster changes to staff and clients.
    • Reschedule or cancel shifts promptly, ensuring minimal disruption to service delivery.
  • Client and Stakeholder Interaction:
    • Engage with clients, support coordinators, and support workers to ensure clear communication and effective scheduling.
    • Manage and confirm activities for the client’s stay, addressing any special requirements or adjustments needed.
    • Answer scheduling queries via email and phone, providing prompt and accurate information. 10
  • Reporting and Documentation:
    • Maintain accurate records of staff availability, shifts, changes, and any related documentation.
    • Provide regular reports and updates to management on rostering and staffing metrics, including project timelines and associated deadlines.
    • Document scheduling processes, keeping detailed records for auditing and continuous improvement purposes. o Create reports or presentations for the AGM to use during meetings, ensuring all data is well-organized and presented effectively.
    • Administrative Support: o Perform administrative tasks such as filing and managing paperwork related to rostering and scheduling. o Attend meetings alongside the Rostering Manager, providing support and taking notes as needed.
    • Act as the assistant to the Assistant General Manager (AGM), answering queries in their absence and supporting their day-to-day tasks.
    • Assist in the development and implementation of rostering systems and processes to improve efficiency and service delivery.
    • Keep the management informed of project timelines and associated deadlines, ensuring alignment with business goals.
  • General Duties:
    • Manage the flow of people and operations, ensuring smooth coordination across departments.
    • Monitor progress of schedules, making necessary adjustments to maintain efficiency and meet organizational targets.
    • Perform other administrative tasks as required to support the overall functioning of the organization.

Technical Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2012 to January 2013 (3 Months)

Duties and Responsibilities:

  • We handle sim card and phone activations. We also help top up their phone.

Technical Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2014 to June 2015 (7 Months)

Duties and Responsibilities:

  • We diagnose and resolve customers' internet connection issues.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resource Development

Graduation Date:

January 9, 2024

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    B2C, Call QA, Social skills, Data Entry, Customer Service, Workforce Analysis, Client Relations, CRM,

INTERMEDIATE ★★

    Quality Assurance, Mobile Browser Application, Canva, Data Entry, Auditing, Appointment Setting, Email HandlingMicrosoft OfficeGoogle SheetsOffice 365RingCentral

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15699311937
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: DELL
  • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
  • Operating System: Windows 11

All-inclusive Rate: USD $14.37/hr

Larien

Candidate ID: 537028


ADVANCED

    Google AdWords, LinkedIn Lead Generation, Facebook Ads...

INTERMEDIATE

    Bing Ads...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 14.37 per hour or $USD 1245.38 per month

Full Time: $USD 14.37 per hour or $USD 2490.77 per month

Remote Staff Recruiter Comments

  • Yen is a Digital Marketing Specialist with 4+ years of experience in running PPC campaigns for Google, Bing, Facebook, Instagram, LinkedIn, and TikTok. He is a graduate of Business Administration with a major in Marketing and Business. He was employed in several companies like digital marketing agency, BPO, and events.  He provided his services to local, US, and Singapore-based clients. Currently, he is a full-time Senior Marketing Specialist in a known IT solutions provider in North America and APAC.
  • He's been performing and is well-versed with the following:
    • Setting up and optimizing search ad campaigns
    • Setting up SEM, YouTube, GDN, & Facebook campaign
    • Customizing SEM campaigns
    • Monitoring and optimizing campaigns
    • SEM keyword research
    • Managing campaign budgets
    • Creating Post-Campaign Reports and Paid Media performance reports
    • Conducting Marketing Research
    • Manages paid advertising platforms on Google, YouTube, Facebook, Instagram, Twitter, and LinkedIn
  • He took training in Google Analytics 4.
  • He is proud to share that he, together with his team, was able to minimize the cost-per-lead (CPL) of one of his clients to 15-20%. He also created a tracker for budget control that is still being used on one of his employments to this day.
  • He utilizes a number of applications and tools such as Google Analytics, Google Ads Editor, Microsoft Office Apps (Excel, Word, PowerPoint, Teams, Outlook), Looker Studio, Asana, Trello, Meta Business Manager, LinkedIn Ads Manager, and Slack.
  • He can start after a 4-week notice.
  • He prefers working the mid-shift but is open to a night or morning shift, whether part-time or full-time.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Larien Ray is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Larien Ray plans ahead, double checks, and follows up carefully on decisions and actions.


Employment History

PPC Specialist / Paid Media Specialist

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2019 to February 2020 (13 Months)

Duties and Responsibilities:

  • Monitored performance of 56 search ad accounts for both Google and Bing.
  • Keeping the Budget Pacing in check for both branded and generic campaigns.
  • Setting up and optimizing search ad campaigns through Google Ads Editor.
  • Optimized keyword bids to achieve target ROI

Campaign Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2020 to April 2021 (14 Months)

Duties and Responsibilities:

  • Customized SEM campaigns for a US-based digital marketing agency.
  • Performed client-requested optimizations to improve campaign performance.
  • Closely monitored and optimized campaigns to improve performance indicators and achieve monthly lead targets.
  • Conducted regular weekly alignments with the client.

Digital Marketing Optimizer

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

April 2021 to October 2021 (6 Months)

Duties and Responsibilities:

  • Setting up SEM, YouTube, GDN, & Facebook campaigns
  • Optimize campaigns to improve performance
  • Creating Performance Reports
  • Performing client-requested changes
  • Managing campaign budgets
  • Monitoring campaign performances
  • SEM Keyword Research

PPC Specialist

Industry:

Exhibitions / Event management / MICE

Employment Period:

January 2021 to June 2022 (17 Months)

Duties and Responsibilities:

  • Pioneer team
  • Creating Media Plans
  • Conducting Marketing Research
  • Monitoring and Optimizing PPC Campaigns
  • Creating Post-Campaign Reports
  • Managed Google, Facebook/Instagram & LinkedIn Ads
  • Used Google Analytics for landing page insights and traffic acquisition

Senior Marketing Specialist

Industry:

General & Wholesale Trading

Employment Period:

June 2022 to December 2023 (18 Months)

Duties and Responsibilities:

  • Creates Media Plan
  • Manages paid advertising platforms on Google, YouTube, Facebook, Instagram, Twitter, & LinkedIn.
  • Manages paid media budget pacing and allocation.
  • Creating Paid Media performance reports using PowerPoint and Excel with Dashboards and insights.
  • Coordinates with different workstreams to ensure campaign launch would go smoothly.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing And Business

Graduation Date:

January 1, 2018

Located In:

Philippines

License and Certification: :

  • Google Analytics 4 (GA4) Essential Training


Skills

ADVANCED ★★★

    Google AdWords, LinkedIn Lead Generation, Facebook Ads,

INTERMEDIATE ★★

    Bing Ads

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Shared Room
  • Speed Test Result: https://www.speedtest.net/result/15645395814
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Machinike
  • Processor: AMD Ryzen 7
  • Operating System: Windows 11

All-inclusive Rate: USD $6.64/hr

Maneka

Candidate ID: 536723


ADVANCED

    Amazon Product Research, Data Entry, Quality Assurance, Social Media Management...

INTERMEDIATE

    Graphic Design, Canva...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.64 per hour or $USD 1151.41 per month

Remote Staff Recruiter Comments

Kyra has a bachelor's degree in Biology. She has more than 3 years of experience working in the e-commerce and digital marketing industries where she mostly supported US-based clients. Her forte is Product researching for Amazon store-front where she researched for beauty, household, personal care, and tools products. She also did the following tasks:
  • Social Media Management/Content creation (Facebook and Instagram)
  • Manual sourcing
  • Reverse search sourcing
  • Amazon product listing
  • Data Entry
  • Lead generation
  • Product profit/performance analysis
She is well-versed in using the following:
  • Tactical Arbitrage
  • Keepa
  • Revseller
  • SellerAmp
  • Canva
  • Google Sheet
  • Microsoft Office Suite
She can start ASAP
She is amenable to working on any shift schedule for full-time or part-time roles

Predictive Index Behavioral Profile -Scholar 

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary
Kyra is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, her approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work herself, or delegating to others, follow up is close to ensure high-quality results.
 

Employment History

Amazon FBA Lead Generation Specialist

Industry:

Others

Employment Period:

March 2020 to March 2023 (36 Months)

Duties and Responsibilities:

  • Extensive research through cross-referencing various websites and entering data
  • Product research and creating top shelf Amazon listings
  • Analyze profit performance of products
  • Evaluate profitability trends and pricing strategy

Social Media Assistant

Industry:

Others

Employment Period:

January 2023 to August 2023 (6 Months)

Duties and Responsibilities:

  • Engaging with followers on both Facebook and Instagram
  • Create a following, boost likes and followers for the clients' accounts
  • Content Creation and Curation: Creating engaging and relevant content

Amazon FBA Lead Generation Specialist

Industry:

Others

Employment Period:

March 2023 to November 2023 (7 Months)

Duties and Responsibilities:

  • Product research & analyzing profit performance of products
  • Admin tasks
  • Amazon storefront tasks (Repricing)

Education History

Field of Study:

Biology

Major:

BIOLOGY

Graduation Date:

January 1, 2019

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Amazon Product Research, Data Entry, Quality Assurance, Social Media Management, Market Research, Data Analysis,

INTERMEDIATE ★★

    Graphic DesignCanva

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15999396430
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Lenovo
  • Processor: Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz 2.30 GHz
  • Operating System: Windows 10

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Okay, I Want to Try It. How Do I Get Started?

Okay-I-Want-to-Try-It.-How-Do-I-Get-Started

First, reflect on your business. Think about all the tasks that are crucial to your company’s growth, improvement, and innovation. Is it product or service development? A patented skill or process you want to make mainstream? Whatever it is, this is what you need to focus on. Everything else can potentially be outsourced.

Stuck? Read this and try applying the criteria within to finalize the list of tasks you want to outsource.

Secondly, clarify your expectations for your remote workers and communicate them. What daily tasks do they need to do? What sort of output do you expect from them? Will there be fixed deadlines for those results? These will help manage expectations for both parties, and will ensure a smoother working relationship.

Lastly, do your due diligence. Sure, there are lots of outsourcing websites out there and they’re teeming with hundreds, perhaps thousands of applicants. If you really want to minimise the risks of hiring the wrong person or worse, someone who might end up sabotaging your business or stealing your data, you may want to look into hiring via a remote work agency instead.

With Remote Staff, for instance, we’ve already got a rich pool of pre-screened and trained Filipino talent just waiting to work with you. We also take care of all the contracts (including NDA’s), government-mandated benefits, and payroll management, so you won’t have to. Best of all, we also provide each customer with a designated specialist to smooth over any concerns that may arise.

Basically, all you would have to do is choose the best talent for you and your company. Convenient, eh?

Give us a call today and get started.

Serena Estrella
+ posts

Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.

About The Author

Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.

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