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Hire World-Class, High Performing, Vetted Administrators.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Administrators.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Administrators

Administrative roles are non-specialised, routine activities vital to your business’s daily operations. These include data entry, back-office tasks, human resources, invoice processing, etc.

Outsourcing your administrative needs frees you to focus on more vital business tasks or spend time with loved ones.

Looking to outsource your administrative roles? Remote Staff maintains a vast talent pool of skilled candidates so you can get expert
administrative support for your business.

 

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Candidates:

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*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $9.90/hr

Bernadette

Candidate ID: 384577

Administrative Lead Generation Specialists Executive Assistant

ADVANCED

    Customer Service, Customer Support, Customer Handling, Customer Experience...

INTERMEDIATE

    Social Media Management, Social Media Marketing, Graphics, Video Editing...

Median Rate

$9.90

$10.40

if $1 = PHP52

$12.40

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.90 per hour or $USD 857.81 per month

Remote Staff Recruiter Comments

Evaluation Comment

  • Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:

  • Phone and email handling
  • Technical Support
  • Customer Handling

  • She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:

  • Lead Generation
  • Social Media Management
  • Admin Support
  • Email Marketing
  • Transcription
  • Basic Graphic Designing
  • Customer care 
  • Email correspondence 
  • Preparing quotations 
  • Copywriting

  • She is adept in using the tools/applications like:

  • HubSpot (CRM)

  • Zendesk

  • Social Media Platform

  • WordPress

  • MailChimp

  • Otter

  • She can start immediately.

    Predictive Index Behavioral Profile- Artisan

    Strongest Behaviors

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

    Behavioral Summary

    Bernadette is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Bernadette plans ahead, double checks, and follows up carefully on decisions and actions.

    • Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
      • Phone and email handling
      • Technical Support
      • Customer Handling
    • She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:
      • Lead Generation
      • Social Media Management (Facebook and Instagram)
      • Admin Support
      • Email Marketing
      • Transcription
      • Basic Graphic Designing using Canva
      • Customer care 
      • Email correspondence 
      • Preparing quotations 
      • Invoicing 
      • Taking Minutes of the Meetings 
    • She is adept in using the tools/applications like:
      • HubSpot (CRM)
      • Zendesk
      • Social Media Platform
      • WordPress
      • MailChimp
      • MS Office: Word, Excel, & Outlook
      • Google Apps: Docs, Sheets, and Calendar
      • MYOB
    • She can start immediately.
    Predictive Index Behavioral Profile- Guardian

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

    Behavioral Summary

    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Bernadette will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

    Employment History

    Collection Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    June 2006 to October 2009 (40 Months)

    Duties and Responsibilities:

    • Payment Collection: Contact customers with overdue credit card and auto loan payments through phone calls, emails, and letters.
    • Negotiate payment arrangements, secure payments, and follow up on outstanding balances to ensure timely collection.
    • Payment Plan Setup: Assess customers' financial situations and provide guidance on setting up manageable payment plans or restructuring existing arrangements.
    • Educate customers on available options, terms, and conditions to facilitate informed decisions

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2009 to November 2009 (9 Months)

    Duties and Responsibilities:

    • Customer Inquiry Handling: Serve as the primary point of contact for customers, addressing inquiries related to phone plans, billing, account management, and technical issues via phone calls.
    • Listen actively to customer concerns, gather information, and provide accurate and timely solutions.
    • Phone Plan Assistance: Assist customers in understanding their phone plan features, benefits, and billing details.
    • Provide recommendations or upgrades based on customer needs and preferences.
    • Troubleshooting: Troubleshoot technical issues related to phone plans, such as network connectivity, device settings, and app functionality.
    • Diagnose problems, escalate complex issues as needed

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2011 to September 2013 (24 Months)

    Duties and Responsibilities:

    • Customer Inquiry Handling: Serve as the first point of contact for customers, addressing inquiries related to shipping, deliveries, and logistics via phone calls.
    • Listen attentively to customer concerns, gather relevant information, and provide accurate and timely solutions.
    • Shipping Concern Resolution: Identify and analyze shipping issues or concerns reported by customers, such as delays, damages, or tracking inquiries.
    • Collaborate with logistics teams, carriers, and other stakeholders to resolve issues efficiently and proactively communicate solutions to customers.

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2013 to March 2018 (53 Months)

    Duties and Responsibilities:

    • Customer Service: Address customer inquiries related to gas and electricity bills, usage, and account details.
    • Provide accurate information, resolve billing discrepancies, and ensure customer satisfaction.
    • Service Transfers: Assist customers in transferring their gas and electricity services from one address to another.
    • Coordinate with internal departments and external service providers to facilitate smooth transfers.
    • Payment Collection and Plans: Collect past due amounts from customers and negotiate payment arrangements or installment plans.
    • Educate customers on payment options, terms, and conditions to support financial stability.
    • Sales and Customer Retention: Proactively engage customers to transfer their gas and electricity services to our company.
    • Highlight service benefits, promotions, and competitive advantages to convince customers and achieve sales targets.

    Travel Coordinator

    Industry:

    Travel / Tourism

    Employment Period:

    March 2018 to August 2018 (5 Months)

    Duties and Responsibilities:

    • Relationship Management: Build and maintain strong relationships with club members through regular communication and personalized interactions.
    • Foster a positive and welcoming environment that promotes member satisfaction and loyalty.
    • Documentation and Administration: Maintain accurate records of member interactions, holiday bookings, and membership details using CRM systems or databases.
    • Process payments, manage invoices, and ensure compliance with membership policies and procedures.
    • Customer Service Excellence: Provide exceptional customer service by addressing member inquiries, resolving issues promptly, and exceeding service standards.
    • Anticipate member needs and proactively offer recommendations or solutions to enhance their holiday experience.

    Account Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2018 to March 2022 (41 Months)

    Duties and Responsibilities:

    • Client Relationship Management: Serve as the primary point of contact for business clients in Australia, building and maintaining strong relationships.
    • Facilitate connections and partnerships between clients and other businesses for trading opportunities.
    • Billing and Fee Collection: Answer client queries regarding billing, invoices, and payment processes promptly and professionally.
    • Ensure accurate invoicing, monitor payment statuses, and follow up on overdue accounts to facilitate timely fee collection.
    • Customer Support: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
    • Collaborate with internal teams to coordinate responses and solutions to client requests or concerns.
    • Documentation and Reporting: Maintain accurate records of client interactions, billing activities, and trading connections.
    • Prepare reports on billing status, fee collection efforts, and client feedback for management review.

    Lead Generation/General Admin

    Industry:

    Healthcare / Medical

    Employment Period:

    February 2020 to May 2022 (27 Months)

    Duties and Responsibilities:

    • LinkedIn & Facebook Research and Growth Hacking: Conduct research and analysis on LinkedIn and Facebook to identify target audiences, industry trends, and growth opportunities.
    • Implement growth hacking techniques to increase engagement, visibility, and follower base on both platforms.
    • Lead Generation: Develop and execute lead generation strategies to attract potential clients or customers.
    • Utilize LinkedIn and Facebook advertising, content marketing, and outreach campaigns to capture and nurture leads.
    • Collaboration and Reporting: Collaborate with marketing and sales teams to align social media and lead generation efforts with overall business goals.
    • Prepare regular reports and presentations on social media and lead generation performance, highlighting key metrics and recommendations for improvement.

    General Virtual Assistant/Executive Assistant

    Industry:

    Others

    Employment Period:

    December 2021 to May 2022 (4 Months)

    Duties and Responsibilities:

    • Social Media Management/Strategy: Develop and implement social media strategies to enhance brand visibility and engagement.
    • Create graphics, schedule posts, and monitor performance metrics.
    • Stay updated with social media trends and best practices.
    • Email Marketing: Plan and execute email marketing campaigns to nurture leads and engage existing clients.
    • Design email templates, write compelling copy, and analyze campaign performance.
    • Graphic Design: Design visually appealing graphics for social media, marketing materials, and website content.
    • Ensure brand consistency across all visual elements.
    • WordPress Website Management: Update content, and graphics Admin Tasks: Assist with administrative duties such as scheduling, email management, and client communications.

    Lead Generation / Non-Verbal Outreach Specialist

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    November 2022 to January 2023 (2 Months)

    Duties and Responsibilities:

    • Work with Linkedin Sales Navigator lists and find appropriate companies that fit the prospecting profile Identify and enroll the most suitable contacts into a specific marketing campaign Ensure day-to-day reporting on opportunities identified, organizations engaged, contacts engaged, etc

    Admin Assistant

    Industry:

    Consulting (Business & Management)

    Employment Period:

    October 2021 to August 2023 (22 Months)

    Duties and Responsibilities:

    • Admin Work: Process applications, create quotes, and prepare invoices with accuracy and attention to detail.
    • Preliminary Site Investigation: Order and research information, issue reports, and type detailed findings.
    • Email Management - Sales Accrual: Monitor and manage emails related to sales accrual, ensuring invoices are accurately billed and reconciled.
    • Reconciliation of Charges: Verify and reconcile charges in Dye & Durham for ordered land titles, ensuring accuracy and completeness.
    • Inbound and Outbound Calls: Handle incoming inquiries and conduct outbound calls as needed, providing excellent customer service and support.
    • Documentation and Reporting: Maintain records, prepare reports, and document findings from site investigations and administrative tasks.
    • Coordination: Collaborate with internal teams and external stakeholders to facilitate smooth operations and project coordination.

    Project Coordinator

    Industry:

    Construction / Building / Engineering

    Employment Period:

    July 2023 to September 2024 (13 Months)

    Duties and Responsibilities:

    • Email Management: Monitor and manage emails, prioritize correspondence, and respond promptly to inquiries. Sending Invoices and Quotations:
    • Prepare and send invoices to clients, ensuring accuracy and timely delivery.
    • Create professional quotations based on client requirements. Supplier Interactions: Obtain quotations from suppliers, negotiate prices, and facilitate communication to ensure timely procurement of goods or services.
    • Administrative Support: Assist with administrative tasks such as scheduling appointments, organizing files, and maintaining records.
    • Collaboration: Coordinate with team members and external stakeholders to ensure smooth operations and project completion.
    • Council and Private Certifier Communication: Liaise with councils and private certifiers to facilitate project approvals, permits, and compliance requirements.
    • Coordinate documentation submission, follow up on applications, and maintain updated records of communications

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Graduation Date:

    November 1, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Customer Handling, Customer Experience, Administrative Support, Collections,

    INTERMEDIATE ★★

      Social Media Management, Social Media Marketing, Graphics, Video Editing, Transcription, WordPressOntraportMailChimpLead GenerationMYOB

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 194.08mbps , Upload: 143.71mbps
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: HP (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $10.92/hr

    Deborah

    Candidate ID: 384047

    Administrative Telemarketers Outbound Sales Specialists Inbound Sales Representatives

    ADVANCED

      Salesforce CRM, Inbound Sales, Outbound Sales, Sales...

    INTERMEDIATE

      Data Entry, Data Collection...

    Median Rate

    $10.92

    $11.51

    if $1 = PHP52

    $13.84

    if $1 = PHP40

    Currency Fluctuation Range

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Central Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.87 per hour or $USD 768.94 per month

    Full Time: $USD 10.92 per hour or $USD 1893.37 per month

    Remote Staff Recruiter Comments

    • Debs has been working since 2006 and has handled roles such as Accounting Clerk, Customer service representative, Outbound sales representative, Sales representative, and Senior Agent within the Business process outsourcing industry.
    • She gained skills/expertise when it comes to:
      • customer service
      • sales
      • outbound sales
      • upselling
      • Inbound/Outbound call
      • email and call management
    • Well versed with the following software tools:
      • Salesforce
      • Genesis
      • Vici dialer
      • Gmail
      • Skype 
      • WhatsApp
    • She can start immediately  

    Predictive Index Behavioral Profile - Specialist

    Strongest Behaviors

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

    Behavioral Summary

    Deborah is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Deborah , who takes responsibilities very seriously.

    She prefers  dayshift and can work for full time
    Her expected salary is 25,000 - 30,000

    Employment History

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2009 to October 2012 (37 Months)

    Duties and Responsibilities:

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Take the extra mile to engage customers

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2006 to April 2009 (30 Months)

    Duties and Responsibilities:

    • Answer calls and respond to emails
    • Handle customer inquiries both over the phone and by email
    • Research required information using available resources
    • Identify and escalate priority issues
    • Route calls to appropriate resource
    • Follow up customer calls where necessary
    • Document all call information according to standard operating procedures
    • Complete call logs
    • Produce call reports

    L3 Sales Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2015 to August 2019 (52 Months)

    Duties and Responsibilities:

    • Insurance
      • I sell Home & Contents, Car and Travel Insurance
    • Mobile and Broadband
      • I sell Mobile and Home Internet Plans
    • Power & Gas
      • I sell Electricity and Gas
    • All Campaigns are Outbound Australian accounts

    Senior Sales Representative

    Industry:

    Telecommunication

    Employment Period:

    March 2020 to January 2021 (10 Months)

    Duties and Responsibilities:

    Call customer to convert into sales

    Sales Associates

    Industry:

    Others

    Employment Period:

    December 2022 to April 2024 (16 Months)

    Duties and Responsibilities:

    Call customer to win them back

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Graduation Date:

    March 1, 2006

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Salesforce CRM, Inbound Sales, Outbound Sales, Sales, Sales Management, Sales Promotion, Tele Sales, Inbound Calls,

    INTERMEDIATE ★★

      Data EntryData Collection

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 104.84, Upload: 81.62
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus (Intel Core i5)
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.36/hr

    Jane

    Candidate ID: 380889

    Administrative Outbound Sales Specialists Lead Generation Specialists Inbound Sales Representatives

    ADVANCED

      Administrative Skills, Sales Management, Real Estate, Social Media Management...

    INTERMEDIATE

      Bookkeeping...

    Median Rate

    $8.36

    $8.74

    if $1 = PHP52

    $10.24

    if $1 = PHP40

    Currency Fluctuation Range

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.36 per hour or $USD 1449.01 per month

    Remote Staff Recruiter Comments

    Jane Pauline is an experienced administrative and customer service professional with a strong background in property management, sales, and client-facing roles. She has held progressively responsible positions in both the real estate and healthcare sectors, particularly in sales and account management capacities. Her communication and coordination skills stand out, especially in environments requiring client engagement, scheduling, and lead conversion.

    Skills
    • Advanced: Real Estate, Property Management, Social Media Management, Sales Management, Administrative Support
    • Intermediate: Bookkeeping
    • Soft Skills: Strong communicator, client-centric, detail-oriented, team player
    Strengths
    • Client-Facing Experience: Demonstrated ability to manage client relationships, resolve concerns, and handle inquiries across phone, email, and chat platforms.
    • Property Management Proficiency: Full cycle of property listings, showings, and tenant support.
    • Sales and Marketing Exposure: Proven lead generation and funnel management from various sales roles.
    • Healthcare Industry Familiarity: Previous roles with Becton Dickinson and Roche.

    Predictive Index Behavioral Profile - Artisan

    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

    Behavioral Summary

    Pauline is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Pauline plans ahead, double checks, and follows up carefully on decisions and actions.

    Employment History

    Sales Development Representative

    Industry:

    Employment Period:

    April 2021 to November 2023 (31 Months)

    Duties and Responsibilities:

    ● Developed sales strategies to attract potential buyers and generate new leads ● Initiated contact with potential customers through cold calling and responding to inquiries from advertisements ● Established and nurtured relationships with customers to understand their needs and qualify their interests ● Presented product information tailored to customer needs ● Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings

    Assistant Property Manager

    Industry:

    Property / Real Estate

    Employment Period:

    December 2021 to July 2025 (43 Months)

    Duties and Responsibilities:

    ● Responded to tenant inquiries, questions, and concerns via phone, email, or chat ● Handled maintenance requests and coordinated repairs with contractors ● Created property listings for online platforms and real estate websites ● Managed social media accounts and posted property listings ● Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication

    Account Executive

    Industry:

    Employment Period:

    January 2020 to April 2021 (15 Months)

    Duties and Responsibilities:

    Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently ● Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation ● Identified customers' changing needs to improve customer experience and provided creative solutions or products

    Product Specialist

    Industry:

    Employment Period:

    April 2017 to December 2019 (32 Months)

    Duties and Responsibilities:

    ● Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products ● Conducted market analysis and comparisons to highlight the advantages of our products over competitors ● Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction ● Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems

    Technical Support Representative

    Industry:

    Employment Period:

    July 2015 to March 2017 (20 Months)

    Duties and Responsibilities:

    ● Assisted customers with troubleshooting and installation of equipment ● Maintained records of customer interactions ● Collaborated with others to improve company system requirements

    Education History

    Field of Study:

    Major:

    Medical Technology

    Graduation Date:

    January 1, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A

    Field of Study:

    Major:

    Graduation Date:

    January 1, 1970

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Administrative Skills, Sales Management, Real Estate, Social Media Management, Property Management,

    INTERMEDIATE ★★

      Bookkeeping

    Work at Home Capabilities:

    • Internet Bandwidth: N/A
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: N/A (N/A)
    • Processor: N/A
    • Operating System: N/A

    All-inclusive Rate: USD $9.39/hr

    Maricel

    Candidate ID: 310112

    Administrative Personal Assistant

    ADVANCED

      Appointment Setting, Email Handling, eCommerce, Data Entry...

    INTERMEDIATE

      Google Docs, Google Drive, Google Calendar, Google Sheets...

    Median Rate

    $9.39

    $9.85

    if $1 = PHP52

    $11.68

    if $1 = PHP40

    Currency Fluctuation Range

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 9.39 per hour or $USD 1626.75 per month

    Remote Staff Recruiter Comments

    • Maricel has been working since 2011 and has handled roles such as Back Office, Customer Service Representative, Assistant Supervisor, and General Virtual Assistant within BPO industries.
    • She honed her skills in email management, website management customer service, data entry research, order tracking, photo editing, copywriting, eCommerce and telemarketer.
    • She has worked for Australian client 
    • Well versed with the following software tools: 
      • Canva
      • Magento
      • Trello
      • Skype
      •  hub STAFF
      • Ring central
      • salesforce
      • WordPress
    • She can start immediately 

    Predictive Index Behavioral Profile - Artisan

    https://www.predictiveindex.com/reference-profile/artisan/

    Strongest Behaviors:

    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    Behavioral Summary:

    Maricel is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within her area of expertise. Works at a steady, even pace, leveraging her background for the betterment of the team, company, or customer.

    With experience and/or training, she will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Her work pace is steady and even-keeled, and she's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to her decision-making; Maricel plans ahead, double checks, and follows up carefully on decisions and actions.


     

    Employment History

    Back Office - Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2011 to January 2013 (24 Months)

    Duties and Responsibilities:

    • Assisting and coordinating with theRelationship Manager
    • Supporting administrative tasks
    • Conducting marketing research
    • Responding to email and phone calls

    Assistant Supervisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2014 to February 2019 (57 Months)

    Duties and Responsibilities:

    • Manage workflow
    • Training new hires
    • Managing team schedules
    • Reporting to Manager and client
    • Evaluating weekly and monthly performance and providing feedback
    • Helping employees' issues and disputes

    General Virtual Assistant

    Industry:

    Employment Period:

    November 2019 to February 2021 (14 Months)

    Duties and Responsibilities:

    • Respond to email and phone calls
    • Manage contact list
    • Prepare customer spreadsheets and keep online records
    • Perform market research
    • Address clients' administrative queries
    • Maintain clients website

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Management

    Graduation Date:

    January 1, 2003

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Appointment Setting, Email Handling, eCommerce, Data Entry, Customer Service, Customer Service Management, Customer Handling, CRM, Credit Management, Content Editing, Inbound Calls, Inbound Collections, Inbound Telemarketing, Microsoft Word, Administration, Administrative Support, Order Processing, Order Entry,

    INTERMEDIATE ★★

      Google Docs, Google Drive, Google Calendar, Google Sheets, Graphic Design, Human Resource Management, InterviewingLead GenerationMicrosoft ExcelMicrosoft OutlookOnline Ordering Tool

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell (i5)
    • Processor: i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.82/hr

    Cleamark

    Candidate ID: 308147

    Administrative Phone Support Agents Back-Office Administrators

    ADVANCED

      Virtual Assistant Skills, Customer Handling, Technical Support, Logistics...

    INTERMEDIATE

      Fraud Analysis, Fraud Detection, Data Analysis, Amazon...

    Median Rate

    $6.82

    $7.07

    if $1 = PHP52

    $8.07

    if $1 = PHP40

    Currency Fluctuation Range

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.82 per hour or $USD 591.19 per month

    Full Time: $USD 6.82 per hour or $USD 1182.39 per month

    Remote Staff Recruiter Comments

    • Candidate has worked for a marketing company, 4 years in the BPO industry and later on transitioned doing homebased jobs up until this present.
    • He has experience in customer service doing inbound and outbound calls, as a Virtual Assistant and as a Data Analyst.
    • For his virtual assistance experience for 2 years, he worked for a real estate web tech company wherein he maintains the website, take calls, manage calendars, schedule meetings and appointments and updates data.  He also experienced doing order processing like in Amazon.
    • He also then worked for 2 years as a Data Analyst for a company that determines cyber threats online. He generate websites, checking out social media accounts who possibly phish website and analyze. He used the company's own tool to generate websites.
    • Available to start asap.

    Employment History

    TELEMARKETER

    Industry:

    Banking / Financial Services

    Employment Period:

    February 2009 to March 2011 (25 Months)

    Duties and Responsibilities:

    • Identifies prospects by reading telephone directories, newspapers, and other prepared listings. 
    • Calls prospective customers by operating telephone equipment and other telecommunications technologies. 
    • Influences customers to open new credit cards by following a prepared sales talk to describe credit card features, rates, and promotions. 
    • Respond to questions.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Telecommunication

    Employment Period:

    May 2011 to January 2012 (8 Months)

    Duties and Responsibilities:

    • Attract potential customers by answering product and service questions.
    • Solve customer problems by clarifying customer complaints.
    • Electing and explaining the best solution to solve problem. 
    • Expedite correction or adjustment. 

    DATA ANALYST

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    August 2018 to September 2020 (25 Months)

    Duties and Responsibilities:

    • Perform remote clerical tasks and traditional telemarketing.
    • Use computer for various applications, such as database management and word processing.
    • Take and initiate phone calls.

    VIRTUAL ASSISTANT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2016 to August 2018 (25 Months)

    Duties and Responsibilities:

    • Manage calendars, schedule meetings and appointments.
    • Data entry
    • Take and initiate phone calls.

    TELEPHONE BANKER II

    Industry:

    Banking / Financial Services

    Employment Period:

    October 2012 to October 2015 (36 Months)

    Duties and Responsibilities:

    • Handle customer inquiries, complaints, and account questions.
    • Process credit card payments and funds transfer requests.
    • Dispute unauthorized transactions and create real time alert for compromised accounts.
    • Handles online banking and interprets account memos, red alerts, court orders and levies.
    • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

    Education History

    Field of Study:

    Human Resource Management

    Major:

    BUSINESS ADMINISTRATION

    Graduation Date:

    May 1, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Virtual Assistant Skills, Customer Handling, Technical Support, Logistics, Administrative Support,

    INTERMEDIATE ★★

      Fraud Analysis, Fraud DetectionData AnalysisAmazonCustomer ExperienceData Mining

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus (I3)
    • Processor: I3
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.36/hr

    Chris

    Candidate ID: 303113

    Administrative Technical Support Specialists Phone Support Agents Chat Support Agents

    ADVANCED

      Recruiter Customer Service, Recruiting, Sourcing, Outsourcing...

    INTERMEDIATE

      Project Management, Project Supervision...

    Median Rate

    $8.36

    $8.74

    if $1 = PHP52

    $10.24

    if $1 = PHP40

    Currency Fluctuation Range

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 8.36 per hour or $USD 724.50 per month

    Full Time: $USD 8.36 per hour or $USD 1449.01 per month

    Remote Staff Recruiter Comments

    • Chris has 12 years of total working experience and 6 years of it was mainly dedicated on doing recruitment
    • He has working exposure with different industries like contact center, and staffing companies 
    • He has worked with hiring for requirements based in the Philippines and in US 
    • He is skilled in doing variety of recruitment task which include
    • Analyzing job requisitions 
    • Doing talent pipelining 
    • Sourcing for candidates 
    • Doing pre screening and resume screening 
    • Conducting initial interview
    • Endorsing candidates to hiring managers 
    • Creating sourcing strategies and planning 
    • Generating recruitment reports 
  • He has worked with several role which include 
  • SDE, Program/Project Managers,
  • QA,
  • UX/UI Developer
  • Full stack Developer roles.
  • Accountants 
  • Healthcare professionals 
  • Call Center Representatives 
  • Virtual Assistants
  • Underwriters,
  • Collection Representative
  • He is a confident user of tools/applications like 
  • LinkedIn Recruiter
  • Indeed 
  • SIVA 
  • Glassdoor 
  • Zendesk 
  • Salesforce 
  • Bullhorn 
  • Compass
  • Zoho
  • Gsuite 
  • Calendly 
  • He can start as soon as possible  Predictive Index Behavioral Profile- Guardian 

    Strongest Behaviors 
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary 
    • A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Chris Alec will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

    • Employment History

    Associate Consultant

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    May 2023 to January 2024 (7 Months)

    Duties and Responsibilities:

    • Creates sourcing strategies and talent insights for all covered industries of stakeholders
    • Create reports with Hiring Trends data to specific requests of stakeholders
    • Conducts research to market based on projects assigned

    Senior Recruiter

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    May 2020 to February 2023 (32 Months)

    Duties and Responsibilities:

    • Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.
    • Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
    • Sets up interviews between candidates and hiring managers.

    HR Associate (Contractural)

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    January 2023 to May 2023 (3 Months)

    Duties and Responsibilities:

    • In house recruitment for candidates for various remote jobs : Call Center Agent, Virtual Assistants, Underwriters, Collection Representative, etc.
    • Setup and accept interview requests for candidates.
    • Conducts video interview to pre-screen candidates and qualifications.
    • Provided recommendations to qualified candidates to be interviewed by clients

    Sr. Operations Associate

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2017 to May 2020 (40 Months)

    Duties and Responsibilities:

    • Progress and monitor claims assigned Work on recoveries and settlements

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2014 to November 2016 (25 Months)

    Duties and Responsibilities:

    • Handles Technical troubleshooting for L1 and L2 Samsung android phones concerns

    Recruitment Specialist

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    January 2024 to January 1970 (648 Months)

    Duties and Responsibilities:

    • Screened and scheduled interview local PH talents with experience in Graphic, Video and Web designing for US Clients
    • Conducted initial interview via Online video conferencing
    • Endorsed candidates for client screening
    • Conducted job offer and hand offs to HR for successfully hired candidates

    Education History

    Field of Study:

    Medical Science

    Major:

    BS Medical Technology

    Graduation Date:

    March 28, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Recruiter Customer Service, Recruiting, Sourcing, Outsourcing, Customer Service,

    INTERMEDIATE ★★

      Project ManagementProject Supervision

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15910159395
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Intel (Intel I7 8700k)
    • Processor: Intel I7 8700k
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.39/hr

    Maria

    Candidate ID: 252309

    Administrative Back-Office Administrators Executive Assistant

    ADVANCED

      Real Estate, Property Management, Sales, Administrative Support...

    INTERMEDIATE

      Customer Service, Bookkeeping...

    Median Rate

    $9.39

    $9.85

    if $1 = PHP52

    $11.68

    if $1 = PHP40

    Currency Fluctuation Range

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 9.39 per hour or $USD 1626.75 per month

    Remote Staff Recruiter Comments

    Maria Gema is an experienced administrative professional with over six years of specialization in the Australian real estate industry. She brings a strong background in providing support to property managers, particularly in leasing, tenant management, and document processing. 

    Technical & Industry Experience:
    • Gem has been working remotely since 2017 and is well-acquainted with the demands of virtual collaboration.
    • Her real estate admin background includes tasks such as preparing lease agreements, handling renewals and rent increases, coordinating with tenants and landlords, and managing compliance documentation.
    • She is adept at using platforms such as PropertyMe, PropertyTree, and other complementary tools like InspectRealEstate, Inspect Express, and PriceFinder.
    • Although she has limited experience handling rent allocations within real estate contexts, she is confident with basic bookkeeping due to her academic background in accountancy and her prior experience using Xero.
    • She is available to start immediately. 
    Predictive Index Behavioral Profile - Artisan

    Strongest Behaviors
    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    Behavioral Summary

    Maria Gema is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

    A modest and unassuming person, they work autonomously in their area of expertise. When working outside of that area, their drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts. Is most effective and productive when they work within or close to their specialty and experience, and prefers to stick to the proven way. If it becomes necessary for to initiate or adopt change, she will need to see cold, hard, evidence to prove that the new way is proven, complete, and yields high-quality results. In addition, they’ll carefully plan the implementation to minimize problems and maximize results.

    Employment History

    VA Office Admin Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    May 2022 to February 2025 (33 Months)

    Duties and Responsibilities:

    • Preparing signup packs and lease renewals for lease properties
    • Provided clerical support to company employees by copying and filing documents.
    • Created and updated digital files to maintain current accurate and compliant documents.
    • Email arrears reminders to tenantsProcessing invoices

    Real Estate Admin Virtual Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    January 2019 to November 2024 (70 Months)

    Duties and Responsibilities:

    • Provided administrative support to real estate agents and property managers, managing multiple transactions simultaneously.
    • Created and updated property listings, ensuring accuracy across.
    • Assisted with contract preparation and document management, ensuring compliance with state regulations.
    • Managed CRM systems and led client communication.
    • Coordinated appointment scheduling and follow-ups, reducing administrative time by 15%.

    VA - Lead Generation

    Industry:

    Entertainment / Media

    Employment Period:

    October 2018 to July 2019 (9 Months)

    Duties and Responsibilities:

    • Opened new accounts and documented personal, demographic and payment information in system.
    • Educated customers on product and service benefits, explaining features and answering questions.
    • Pitched products and services to potential customers, securing new deals and sales opportunities.
    • Collaborated with marketing teams to develop and execute promotional strategies.
    • Set up appointments with interested customers according to schedule availability.

    VA - Customer Service

    Industry:

    Apparel

    Employment Period:

    April 2017 to June 2019 (26 Months)

    Duties and Responsibilities:

    • Outgoing calls and emails to current customers and asked openminded questions to determine needs.
    • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
    • Developed and maintained user documentation to establish product understanding.

    Customer Service/Travel Agent

    Industry:

    Travel / Tourism

    Employment Period:

    August 2014 to May 2017 (33 Months)

    Duties and Responsibilities:

    • Responsible for the sales order process-taking orders, discussing customers requirements and providing knowledgeable advice regarding their flight itenrary.
    • Responsible for ensuring that customer enquiries are resolved at first point of contact.
    • Promoting company’s products and services to customers.
    • Handling objections professionally Issuing refunds or compensation to customers.

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Accountancy

    Graduation Date:

    March 31, 2001

    Located In:

    Philippines

    License and Certification: :

    N/A

    Skills

    ADVANCED ★★★

      Real Estate, Property Management, Sales, Administrative Support, Administrative Skills,

    INTERMEDIATE ★★

      Customer ServiceBookkeeping

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: N/A (N/A)
    • Processor: N/A
    • Operating System: Windows 11
    123

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    Your All-In-One Guide to Hiring a Virtual Administrator

    Are your daily administrative tasks taking up too much of your time lately? If so, you need to enlist the help of an expert administrative
    assistant/administrator.

    Employing a professional administrator helps you save time and effort by doing these mundane yet no less vital tasks – so you can focus on running your business.

    Virtual admin staffing offers a cost-effective and flexible way to boost your and your in-house staff’s productivity.

    Understanding the Administrator Role

    If it’s your first time employing a virtual Administrator, here are some things you should know:

    Definition of an Administrative Assistant

    Administrative assistants, or administrators, support businesses by managing tasks like scheduling, correspondence, data entry, and office organization. They help facilitate communication, ensure smooth operations, and other administrative duties.

    Key Responsibilities and Expectations

    Companies typically assign the following responsibilities to administrators they recruit:

    Answering phone calls and emails

    Making travel arrangements

    Scheduling meetings

    Managing filing systems, updating records, and organizing documentation

    Preparing and organizing databases and reports

    Issuing invoices to company clients

    Providing recommendations based on your target audience’s needs and preferences and

    Directing company clients to the appropriate department for their needs.

    Full-time vs. Part-time vs. Freelance Administrators

    Do you need full-time, part-time, or even freelance admin services? Here are the key differences between the three:

    Full-time Administrators:

    Works for forty (40) hours per week and follows a regular schedule

    Often considered a company employee and thus receives benefits like health insurance, paid time off, etc.

    Provides constant and dedicated support to your company and is focused solely on the tasks assigned to them

    Is usually more committed to the company than a part-timer or freelancer.

    Part-time Administrators:

    Works less than forty (40) hours per week

    May or may not receive benefits, depending on the arrangement

    Still works within a fixed schedule or during designated hours for work

    May have other commitments or roles elsewhere.

    Freelance Administrators:

    Operates as independent contractors or self-employed individuals

    Works on a per-project basis or as needed, often without a fixed schedule, and could be providing admin services to multiple clients

    Don’t usually receive benefits from their employer/s and

    Offers flexibility since you can scale as needed

    Generally, you should recruit an administrator based on your company’s needs.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    The Importance of Administrative Assistants

    Here are some reasons why hiring an administrative specialist will significantly benefit your business:

    Streamlining Operations

    An expert administrative assistant streamlines your operations by handling routine tasks like making your schedule, answering calls and emails, handling data entry, etc. They facilitate smoother workflows, improve communication between your departments, and help complete tasks on time.

    Enhancing Productivity

    Having an administrator on board helps manage routine tasks, organize workflows, and facilitate seamless operations more
    efficiently.

    Admin services enable your in-house officers and team to focus on their core functions, promote efficiency and timely

    Contributing to a Positive Work Environment

    Admin staffing makes things easier for your in-house team by optimizing task management, work communication, and
    collaboration.

    Identifying the Right Type of Administrative Support

    How do you identify what kind of admin specialist you need for your company? Here are some points that can help:

    Differences Between Administrative Assistants, Executive Assistants, and Virtual Assistants

    One of the most common questions companies recruiting administrators for the first time have is: “What’s the difference between administrative, executive, and virtual assistants?”


    Administrative Assistants

      Focus primarily on general administrative support such as scheduling, correspondence, and data entry.


    Executive Assistants

      Provide high-level administrative support to top-level executives or senior management and

      Handle complex tasks, manage schedules, coordinate meetings, and participate in strategic planning and decision-making processes.


    Virtual Assistants

      Can work on a wide range of tasks, including administrative support, such as customer support and marketing

      Offer versatility and can handle various business needs.

    In short, administrative assistants focus primarily on general admin services for you or the entire company, executive assistants generally support high-level executives, and virtual assistants are generalists who provide various support besides the usual administrative tasks.

    Specialized Administrators (E.g., Legal, Medical)

    Aside from general administrative tasks, some administrators carry out specialized administrative functions, such as legal, medical, human resources (HR), and financial services.

    If you need the assistance of one of these specialized admin services, specify the type of specialist you need in your job ad.

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Where to Find Quality Administrative Assistants?

    Finding expert administrators can be a long and stressful process.

    First, you must identify what type of admin services you need. Then, you advertise an opening on job sites and forums and wait for applicants. Finally, you must filter and interview these applicants to find the best candidates.

    What if there was a way to skip most of these steps?

    Working With Staffing Agencies

    The best way to find expert administrative assistants is by partnering with experienced staffing agencies like Remote Staff. Our vast talent pool of qualified candidates is bound to produce a suitable administrator for your needs.

    Just submit your requirements to us, and we’ll handle finding, screening, and matching appropriate the candidates.

    Once we find suitable candidates, we’ll coordinate your interviews with them. If you don’t find anyone suitable from the initial batch, we’ll generate another one.

    Otherwise, one of our Client Relations Executives (CREs) will contact you to schedule the onboarding date of your chosen applicant/s.

    What to Look for When Hiring an Administrator?

    Once you’ve hired the right front-end developer, it’s important to maintain a successful working relationship with them. Here are some tips:

    Essential Skills and Competencies

      Excellent written and verbal communication skills
      Great organizational skills
      Tech proficiency
      Superb time management skills
      Adaptability
      Excellent problem-solving skills
      A keen eye for details
      Multitasking skills
      Strong customer service skills and
      Integrity when it comes to handling confidential matters.

    What to Look for When Hiring an Administrator?

    Once you’ve hired the right front-end developer, it’s important to maintain a successful working relationship with them. Here are some tips:

    Essential Skills and Competencies

      Excellent written and verbal communication skills

      Great organizational skills

      Tech proficiency

      Superb time management skills

      Adaptability

      Excellent problem-solving skills

      A keen eye for details

      Multitasking skills

      Strong customer service skills and

      Integrity when it comes to handling confidential matters.

    Cultural Fit and Soft Skills

    Today, technical skills alone aren’t enough to make an excellent administrator. Besides these, they must also possess the right soft skills, like professionalism, critical thinking, reliability, and the ability to work well with others.

    Aside from these, you must also consider whether their culture is a good fit with yours.

    Fortunately, one advantage of hiring Filipino administrators is their familiarity with Western culture and proficiency in English. This simplifies communication and ensures a harmonious working relationship between you two.

    The Hiring Process

    Hiring an administrator for the first time? Here’s a step-by-step process for recruiting one:

    Screening and Shortlisting Candidates

    Once applicants start responding to your job ad, it’s time to filter out which ones best match your requirements so they can move on to the next step of the hiring process, which is usually an interview.

    Conducting Impactful Interviews

    Interviews are the perfect opportunity to get to know your applicants and gauge their competencies and whether they fit your needs.

    Thus, you should also prepare yourself and your questions before interviewing your applicants. Ask about their prior experiences, skills, and values to see if they align with your own.

    Additionally, don’t forget to provide additional information about your company and encourage them to ask their own questions at the end of the interview.

    Evaluation And Selection Criteria

    Once you’ve finished interviewing all the shortlisted candidates, it’s time to evaluate which one best suits your needs and aligns with your company’s values.

    Use the requirements you’ve indicated in the job ad and the interview results as your criteria for selecting the most suitable candidate.

    Ready to Recruit and Retain your Ideal Remote Workforce?

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Onboarding and Training

    Before your selected candidate can begin, you must onboard and train them.

    If it’s your first time onboarding a virtual administrator, here’s how it goes:

    Best Practices for Onboarding New Administrators

    The first step in successfully onboarding your new administrator is to brief them about their role, expectations, and objectives.

    Next, ensure your administrator has and knows how to use all the tools, platforms, and software they need.

    To help them better acclimate to their role and your company’s culture, assign someone to guide and assist them during onboarding. Regularly check in with them to ensure smooth integration.

    Finally, continue to support them beyond the onboarding process to ensure continuous success.

    Training for Company-Specific Systems and Procedures

    First, provide them with written guides and manuals for company-specific systems or procedures.

    Do this during a virtual call so you can provide hands-on assistance and answer any questions they may have. Next, give them a trial period to practice and get the hang of it.

    Finally, regularly check in on their progress so you can provide further support or address any issues they may have.

    FAQs in Hiring an Administrative Assistant

    Here are some common questions asked by other companies hiring virtual administrators for the first time:

    What Qualifications or Experience Should a Virtual Administrator Possess?

    It depends on what kind of tasks you’ll be assigning your administrator. If you’ll only need basic administrative assistance, even a junior administrative assistant will suffice, for example.

    That said, your candidates must at least possess the skills and competencies mentioned above to be considered for the role.

    How Do Virtual Administrators Manage Remote Tasks and Ensure Productivity?

    There are plenty of time-tracking and monitoring tools to ensure your administrators perform their tasks during their shifts. These include Clockify, Time Doctor, and Toggl.

    In Remote Staff’s case, we’ve partnered with Teramind to provide clients with a reliable way to keep track of their administrators’ progress, work time, etc.

    What Software or Tools Should They Be Familiar With for Remote Work?

    There are plenty of apps that virtual administrators use to do their job. These include G-suite, Skype/Zoom, Microsoft Office Tools (Word, Excel, PowerPoint), Dropbox, etc.

    What Security Measures Do They Take to Handle Sensitive Information Remotely?

    Remote Staff has stipulations and security measures in place to ensure our administrative assistants’ discretion when handling sensitive information. We also issue Non-Disclosure Agreements (NDAs) as an additional layer of protection.

    If you require further assistance, our IT specialists are here to help secure your data.

    How Do You Assess or Monitor the Performance of a Virtual Administrator?

    There are many ways to ensure quality work from your administrators. The first and simplest one is to set clear goals and expectations at the beginning of their work.

    Next is to schedule regular meetings and check-ins to assess their progress. You can also use your time-tracking software to help you do this.

    You can also collect feedback from their teammates and officers on how they perform their daily tasks. Finally, there are also the annual performance reviews to discuss their achievements and points for growth.

    Hiring an administrator for the first time can be very challenging. Fortunately, there are many outsourcing companies today that can help you.

    One of the best in the business is Remote Staff. With sixteen years of experience, our tried and tested process ensures you’ll find the right administrative assistant for your needs.

    What are you waiting for?

    Contact one of our Client Relations Executives (CREs) today and get started!

    Hiring an administrator for the first time can be very challenging. Fortunately, there are many outsourcing companies today that can help you.

    One of the best in the business is Remote Staff. With sixteen years of experience, our tried and tested process ensures you’ll find the right administrative assistant for your needs.

    What are you waiting for?

    Contact one of our Client Relations Executives (CREs) today and get started!

    Ready to Recruit and Retain your
    Ideal Remote Workforce?

    Ready to Recruit and Retain your Ideal Remote Workforce?