Why Your Back Office Functions Should Be the First Things You Outsource

• Email Mangement (MS Outlook)
• Calendar Management 
• Process invoice to clients using Xero
• Project Management using Trello.
• Keep track and measure content performance across client LinkedIn using Shield Analytics.

• Perform account level research and advise customers of products that may benefit them. Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades and update account information and complete accurate documentation.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

• Answer phone calls and respond to emails.
• Schedule meetings with clients / calendar management.
• Issue invoices to clients.
• Prepare presentations according to instructions given.
• Make travel arrangements if needed.
• Other administrative tasks assigned by the client.

• Manage daily calendar, appointments, meetings, tech schedule, downtime, payroll, tech drop reconciliation, hiring, training, and account receivables.
• Review performance and report findings to Senior Manager.
• Coordinate and schedule leads from Google Ads, Dispatch, and social media.

• Provided comprehensive administrative support to the CEO and executive team at a dynamic tech startup.
• Managed calendars, coordinated meetings, handled email correspondence, assisted with project management, prepared presentations, conducted research, and maintained confidentiality of sensitive information.
• Demonstrated excellent organizational skills and multitasking ability in a fast-paced environment.

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Process orders on customers' behalf. 
• Handle customer complaints, offer appropriate solutions and alternatives within time constraints, and follow up to ensure resolution.
• I am responsible for diagnosing and repairing faults. 

• Provide customer service as the first point of contact. 
• Plan truck pickups and deliveries.
• Monitor tracking events. 
• Organize drivers' calendars.
• Manage contact list. 

• Responding to inquiries about a company's products or services.
• Handling customer complaints.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Providing order information and tracking details.

• Addressed customer inquiries

• Collect operational and market data for financial analysis
• Identify trends and variances from the data

• In-charge of training quality analyst
• Develop quality assurance standards and company processes
• Create quality measurements to track improvement in products

• Training sales agents
• Appointment setting that offer products
• In-charge of training quality analyst
• Documenting leads or prospect buyer

• Key contributor to the coordination of the Sales and Preliminaries team, through document control and administration assistance to the Sales & Prelims Manager as well as adherence to the structured and robust processes in accordance with best practice. This position assists the Sales & Prelims Manager through effective communication and implementation of systems.
• This position will require prevalent IT and communication capabilities including living the core values, engaging people for challenge, passion for outcomes, holding self and others accountable and rigorous systems and processes.
• Most work involves both written and oral communication, word processing and typing, and requires relevant skills such as IT, organizational and presentation skills, as well as the ability to multi-task and work well under pressure.
• The responsibilities are varied and relate to all aspects of residential and commercial projects pre-construction.
• This position involves high levels of structure and attention to detail to accomplish a number of set tasks to work through on a day-to-day basis.
• Effective facilitation of critical information to a wide range of individuals; at all levels of the organization and externally.
• The key outcomes for the position are: the optimization of the Sales and Preliminary Department’s efficiency; through the use and maintenance of operational standards; process controls; clear communication; organisation of plans and project documentation.
  • Coordinate Sales and Preliminaries documentation.
  • Extensive time management skills and the ability to meet tight deadlines are critical to the success of this department.
  • Strong communication, problem solving and interpersonal abilities
  • Organization & Prioritization of Sales & Enquiries Emails.
  • Well-developed time management skills and the ability to manage conflicting priorities and meet tight deadlines
  • Strong attention to detail
  • Methodical and thorough approach to daily tasks.
  • Extensive experience in Excel and Word.

Inbound Sales

• Answer inquiries from potential clients.
• Sell the company’s service to clients through calls.
• Do sales support and follow-up.
• Nurture relationships with current customers and perform inbound lead follow-up calls.

Personal assistant to the CEO.

• Note taking
• Calendar organization
• Sending emails/ correspondence
• Following up after appointments.

• As an experienced Email/Live Chat Support Agent, I specialize in providing timely and effective assistance to customers, addressing their inquiries, processing orders online, tracking orders, resolving issues, and ensuring a positive user experience.
• With strong communication skills, attention to detail, and a customer-first mindset, I am committed to delivering high-quality support and fostering customer satisfaction.

• As a dedicated Customer Success Officer, I focus on building strong relationships with clients to ensure they achieve their desired outcomes.
• By providing proactive support, personalized solutions, and continuous engagement, I help drive customer satisfaction, retention, and long-term success for both the client and the company.

• Carefully examining the data and using a variety of sources to research and analyze topics in order to reach 100% quality.
• Processing the documents from each company and collecting quantitative data that results in 100% productivity each day.
• Checking if the data are reflected on our client-facing site to ensure the integrity of the company's financial market information is 100% accurate.

• Receiving and validating tax returns against Batch Control Sheets from accredited agent banks.
• Filing and sorting of files.
• Validating Income Tax Return

• Handle financial models, valuations, and sensitivities for investment projects, and support capital financing initiatives from origination to closing.
• Assist with due diligence, strategic negotiations, and prepare materials for board meetings, stakeholders, and investors while maintaining proper documentation.
• Monitor strategic initiatives, ensure implementation, and organize annual strategy sessions.

• Engaged in the production and review of Portfolio Analysis Reports for client and manager research.
• Facilitated communication with clients and diverse investment professionals concerning data and report production, including:
  • a. Equities and Trade reports
  • b. Hedge Funds
  • c. ESG Reports
• Collaborated as Project Manager with cross-functional teams, including portfolio managers and client teams, to gather information and generate output reports essential for informed investment decisions and recommendations.

• Engaged in the production and review of Portfolio Analysis Reports for client and manager research.
• Facilitated communication with clients and diverse investment professionals concerning data and report production, including:
  • a. Equities and Trade reports
  • b. Hedge Funds
  • c. ESG Reports
• Collaborated as Project Manager with cross-functional teams, including portfolio managers and client teams, to gather information and generate output reports essential for informed investment decisions and

• Providing assistance to anesthetist and surgeons when required in a wide range of scenarios.
• Preventing the spread of communicable disease through wearing PPE’s and hand hygiene.
• Controlling, witnessing, and administering controlled and scheduled drugs to a variety of patients.
• Collecting blood samples aseptically, ensuring specimens are correctly labeled, packed up, and recorded prior to collection
• Documenting patient’s response to nursing and other interventions
• Respecting and understanding different religious beliefs and cultural needs
• Following up patients for discharge to make sure they do not feel they have forgotten.

• Provide hands-on care to patients by administering medications,
• Managing intravenous lines,
• Observing and monitoring patients' conditions
• Maintaining records and communicating with doctors
• Beyond the physical support and care, providing emotional support to patients and patients' family members
• They may educate patients and the general public on disease management, special diet plans and medical conditions
• Provide information on home care after their treatment
• Teach individuals how to self-administer medication or complete other self-care tasks.

• Provided admin support.
• Encoded data (MS suite/database).
• Organized file/ data
• Monitored project status
• Organized calendar activities
• Organized meetings and created minutes of meeting
• Prepared daily reports
• Edited photos as needed. (Canva/paint)
• Collaborated with other team members.
• Maintained confidentiality of data.
• Answered and managed phone calls and emails.
• Extracted information from the web.

• Conducting activities and lessons based on ESL teaching methodologies.
• Encouraging and engaging students to speak in English.
• Motivating students and using humor to induce a pleasant learning environment.
• Maximizing students’ talk time through oral tests and presentations.
• Displaying excellent classroom management.
• Keeping accurate records of student performance.
• Communicating with the Department Head or Principal, as needed.
• Maintaining standardized guideline

• Intake of new patients and referrals.
• Appointment setting — scheduling, managing cancelations, and sending reminders to
• patients.
• Calendar management — creating a schedule that includes appointments with patients as well as other commitments, such as meetings and events.
• Organizing files in your database.
• Follow-ups and checking on patients after appointments.
• Prescription refills.
• Email management — responding to messages and cleaning your inbox.
• Transferring physical forms into a digital format.

• Email management 
• Appointment setting 
• Answering the phone call 
• Outgoing calls 
• Managing consultations 
• Executing doctor orders 
• Ensuring patients' queries are addressed

• Creating quotes and sending them to clients via email.
• Creating job orders
• Data entry
• Requesting stock transfers
• Proofreading documents before sending and upon receiving them from clients
• Coordinating with team leaders to confirm client’s details
• Responding to client’s inquiries via email.
• Making sure the client’s profile is accurate and updated all the time.
• Cross checking client’s information from previous to latest.

• Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
• Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
• Attend all meetings
• Responsible for the custody of procurement documents to interested buyers.
• Reviews Purchase request of various division and determine such according to the mode of procurement
• Validate request of end users if included in the Annual Procurement Plan
• Manage and undertake procurement using the following alternative methods – Repeat order and shopping
• Document preparation, meeting scheduling, internal/external communications
• Data encoding, performing other functions as per directed
• Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
• Preparing & scheduling flight booking
• Perform related work assigned by the BAC Chairperson from time to time
• Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
• Monitoring/Updating Procurement Database

• Provide good service
• Take order and serve with courteousness
• Attentive with the guest
• Ensuring guest satisfaction
• Meeting the guests expectations
• Give excellent customers service

• Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
• Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
• Attend all meetings
• Responsible for the custody of procurement documents to interested buyers.
• Reviews Purchase request of various division and determine such according to the mode of procurement
• Validate request of end users if included in the Annual Procurement Plan
• Manage and undertake procurement using the following alternative methods – Repeat order and shopping
• Document preparation, meeting scheduling, internal/external communications
• Data encoding, performing other functions as per directed
• Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
• Preparing & scheduling flight booking
• Perform related work assigned by the BAC Chairperson from time to time
• Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
• Monitoring/Updating Procurement Database

• Answer calls provide information the customer needed
• Provide helpful solutions
• Place an order if needed
• Interact with the customer
• Manage both incoming and outgoing calls if needed
• Assigned in monitoring
• Undergo Training in Quality Assurance
• Undergo training and assigned in Operation Excellence (OE)

• Updating social media accounts
• Data entry works
• Web searching
• Gathering datas
• Organizing work load
• Doing basic wordpress tasks
• Updating clients regularly
• Delegating emails Ecommerce/Dropshipping (Full Time)

• JI worked fulltime from Monday-Friday 8 hours a day.
• My task includes posting funny, interesting, extreme videos, Editing pictures from Oberlo and importing products.
• Updating social media accounts such as twitter, tumblr, instagram, pinterest and facebook pages.
• I am also intitled to post some products coming from Amazon seller.
• Regularly posting products on Amazon, etsy, shopify and pinterest Virtual Assistant (Full Time)

• Checking assigned clients
• Data entry works
• Transcribing audios and videos
• Web searching
• Gathering datas
• Organizing work load
• Posting ads using craigslist
• Doing basic SEO, graphic designing tasks
• Updating clients regularly

• Gathering specific datas such as name, company name, website, contact number, email, address, etc.
• Transferring data to the sheet provided
• Keep records organize
• Compile, verify accuracy and sort information according to priorities to prepare source date for computer entry.
• Marking schedules in the google calendar
• Updating client's profile.
• Responding to emails
• Basic bookkeeping

• Receiving patients from Emergency Room
• Maintaining hygienic and safe working environment
• Recording patient vital signs and medical information
• Carrying out the requisite treatment and medications
• Provide treatments to patients as per Physician's orders
• Observing and recording patient's behavior
• Administering medications to patients and monitoring them for side effects and reactions. 
• Maintaining reports of patient's medical histories and monitoring changes in their condition
• Monitor patient progress and update to Physician on regular basis.
• Preparing patients for examinations
• Checking the stock on a regular basis for maintaining the inventory level and placing orders if required
• Provide nursing care to patients of different ages according to hospital policies
• Educating patients families about the disease and its treatment

• HR function - Timekeeping and Payroll/Benefits.
• HR function - Recruitment and Selection
• HR function - Employee Relations (Assist during administrative hearings)
• HR function - 201 custodian.
• HR function - Responsible for Product Training for new employees and additional product
• HR & Franchise function - Monitoring sales for the existing outlets.
• Franchise function - serve as back-up assistance for airline and hotel inquiries from the
• Franchise function - will assist on all the things needed by the existing franchisee.

• Perform recruitment and selection process.
• Source and select qualified contractual applicants for a specific job requirement.
• Do resume shortlisting and paper screening.
• Administer necessary orientation for new hire employees.
• Assess applicants through initial interview.
• Coordinate with the departments on the interview schedules and applicant assessments
• Conduct a background investigation.
• Conduct document and record verification on the submitted requirements of the new hires.
• Develop a database for qualified applicants.
• Develop recruitment strategies to immediately fill up job vacancies and deploy new hires
• Coordinates with the manpower provider on the manpower requirements.
• Serve as a link between the company and manpower provider on manpower concerns/ issues.
• Monitor all contracts of the agency employees
• Maintain the organizational structure by updating the job description for all positions.
• Monitor and maintenance of company-owned vehicles.
• Prepare a memo for HR announcements and disciplinary actions.
• Safekeeping and updating of Employee master list.
• Conduct contractor audits.
• Team lead during major audits (i.e. Social Workplace Accountability Audit, Universal
• Responsible Audit, SQMS audit, etc.)
• Team lead in organizing company events (i.e. Year-end party, Company Outing, etc.)
• Attend other related seminars outside the company premises as needed.

• Develop policies in the assigned areas of responsibility and discipline staff.
• Investigate complaints filed by employees against fellow employees, may conduct in-house hearings, give penalty under General Company Rules and Regulations as necessary.
• Ensure all employee benefits are given when due.
• Update, file and maintain medical, leave of absence, and overtime records of all employees and maintain 201 employee files.
• Maintain employees benefits such as SSS, BIR, Pag-ibig and Philhealth application and concerns.
• Compensation and benefits administration, record and process timekeeping.
• Prepare a memo for HR announcements.
• Perform recruitment and selection process.
• Source and select qualified applicants for a specific job requirement
• Conduct orientation and training for newly hired, regular and project employees.
• Monitor all contracts of the regular and project employee.
• Assess training needs analysis for all employees.
• Plot all training needs and proposed seminar/training of each employee in the training
• Conduct annual performance evaluation and quarterly if necessary.
• Review performance evaluation and recommend necessary training needed for development.

• Data Entry
• Web Research
• Editing and formatting documents
• Creating visual presentations (i.e workflow presentations)
• Transcribing audio file into text file

• Data Entry
• Web Research
• Editing and formatting documents
• Creating visual presentations (i.e workflow presentations)
• Transcribing audio file into text file

• Data Entry
• Web Research

• Undertake daily administrative tasks to ensure the functionality and coordination of thedepartment’s activities.
• Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
• Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing,
• ROI scorecards, and coupon/disclaimer history for all brands.
• Assist the Director to oversee the department’s performance.
• Communicate directly with teammates about project deadlines.
• Conduct research and analyze campaigns in the e-commerce industry.
• Preparing, formatting, and editing a range of documents.

• General administrative process
• Email Management
• Calendar Management
• Basic marketing/photo editing in Canva
• Create email marketing information templates for real estate properties in HubSpot
• Buildout navigation. Uploading and updating the status of real estate properties
• Support the Operation staff and owner in the day-to-day business process

• Callouts for next day invites
• Conduct behavioral interviews
• Administer exams such as Voice Assessment and Versant English Test
• Endorse papers of qualified candidates to POC interviewers
• Shortlisting of qualified candidates

• NJ, United States (Full-Time) Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities.
• Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
• Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing and ROI scorecards history for all brands.
• Assist the Manager to oversee the department's performance.
• Communicate directly with teammates about project deadlines.
• Preparing, formatting, and editing a range of reporting documents.

• Cold email and inbox outreach on Instagram.
• (Freelance) Web research for lead scraping of sports people.
• Gathering basic information and contact details.
• Data entry on Google sheet for lead creation

• Compile research about countries regarding the migration process.
• Fill in presentations and spreadsheets to be delivered to the consulting clients.
• Using systems-based approach to the business.

• End-to-end recruitment process (sourcing to onboarding)
• Conduct orientation for newly hired, regular and contractual employees.
• Conduct a background investigation.
• Develop a database for qualified applicants.
• Develop recruitment strategies to immediately fill up job vacancies and deploy new hires within a targeted timeline
• Coordinates with the manpower provider on the manpower requirements.
• Monitor all contracts of the agency employees
• Maintain the organizational structure by updating the job description for all positions.
• Conduct a Physical plant tour.
• Prepare a memo for HR announcements.
• Attend other related seminars outside the company premises as needed.

• Bank reconciliation for construction expenses Create and draft invoices

• Schedule social media posts in Facebook and Instagram
• Pick best photos for posting in photoshoot collection
• Draft post captions using ChatGPT

• Write and edit copy for e-commerce platforms to ensure accuracy and appeal.
• Utilize Excel daily to organize and update product information efficiently.
• Conduct data entry, format business documents, and manage large repetitive tasks.
• Perform content maintenance using online vendor portals to ensure up-to-date information.
• Implement enhanced content on digital portals and update as needed or upon request.
• Conduct various quality checks, data scrapes, and special projects as required.
• Report directly to the Content Services Manager or designated representative.
• Communicate effectively and concisely via email.
• Provide project status updates and report any issues to U.S. counterparts in a timely manner.

• Resolve escalated payment issues promptly and efficiently.
• Perform data entry and manage the filing of electronic documents.
• Handle incoming calls and customer inquiries, as well as manage email correspondence.
• Collaborate with case managers, clients, and vendors to ensure effective communication.
• Generate reports and assist in improving standard operating procedures (SOPs).
• Process claims, invoices, and reimbursements accurately.
• Maintain open communication with case managers, vendors, service providers, and clients.
• Summarize reports, enhance SOPs, and submit findings to the manager.

• Provide administrative support to managers, the COO, and the CEO.
• Enter daily sales, expenses, and cash flow data into QuickBooks for accurate financial reporting.
• Collaborate with accounting staff to ensure all records are posted correctly and in a timely manner.
• Handle incoming calls and client inquiries, managing email correspondence effectively.
• Prepare and submit timely reports to the supervisor, COO, and CEO.

• Provide office administration support through bill invoicing and various general administrative tasks.
• Manage email correspondence with external and internal stakeholders, including sales inquiries and general inquiries.
• Maintain and update the database to ensure accurate information.
• Assist with website management, including online live chats and responding to inquiry forms.
• Monitor media channels and marketing content to ensure consistency and effectiveness.
• Assist in sales efforts when needed by contacting prospects, building and maintaining customer relationships, and supporting our product offerings.

• Schedule and manage social media posts using SmarterQueue.com.
• Publish articles across multiple WordPress sites.
• Update affiliate links and manage WooCommerce orders efficiently.
• Process invoices and handle payroll tasks accurately.
• Perform data entry in Excel to maintain organized records.
• Conduct internet research to support various projects and initiatives.
• Respond to customer support tickets via Zendesk, ensuring timely resolutions.
• Execute additional ad hoc tasks as required to support team objective

• Fixing Internet issue, Broadband/Fiber, Telephone, TV Support New Zealand Company

• Account Management, Technical Support Representative, Data Entry, Reconciliation and Bookkeeping.

• Bookkeeping, setting up Intake, Claims, Disbursement, Insurance, Medical Billing, and communicating to the third party Attorneys, Hospitals, Police Dept., Insurance.

• Real Estate General Admin & Bookkeeping

• Hotel and Airline reservations, assisting guests in Hilton Hotels, and booking flights in United Airlines

• Coach and Customer Service for advertising company (Craigslist) healthcare, and financial support.

• Managing the day-to-day activities of the team
• Developing and implementing a timeline to achieve targets
• Daily Team Huddles
• Supporting agents in handling difficult customer concerns Handling escalations Auditing calls

• Handled more than 30 inbound and outbound calls Assisted customers with their plan, billing & technical concerns
• Career Following up on open/pending cases of the customers Processing sales

• Provided high-level administrative support to the Executive by managing their calendar, scheduling meetings and coordinating appointments to optimize their time and productivity.
• Facilitated communication between the Executive and internal teams, external partners and key stakeholders, ensuring seamless information flow and timely responses to inquiries and requests. Sourced and reviewed applicant profiles, conducting initial interviews to identify top candidates for key Marketing roles.
• Assisted in the planning and execution of marketing initiatives and campaigns, coordinating with cross-functional teams to ensure alignment with strategic objectives, timelines and budgetary constraints. Conducts research and gathers market intelligence to support Executive in identifying trends, opportunities, and competitive insights, contributing to the development of effective marketing strategies.
• Handled all aspects of events and travel preparations for both business and personal trips, including but not limited to itinerary planning, transportation bookings, accommodation arrangements ensuring a smooth and stress-free travel experience.
• Managed personal tasks and errands including minor bookkeeping both for business and personal expenses for accurate records and financial organization.

• Conducted remote patient intake processes such as gathering medical histories, verifying insurance information, and scheduling telehealth appointments to ensure accurate documentation using EHR systems.
• Assisted healthcare providers with patient consultations and examinations, facilitating the exchange of medical information and ensuring patient understanding of treatment plans and follow up instructions, all while maintaining patient confidentiality and complying with HIPAA regulations
• Conducted coding of medical records, and accurately translating patient diagnoses, procedures and services into ICD-10 and HCPCS codes to support accurate billing.

• Provided comprehensive support to the COO, managing their schedule, coordinating meetings and handling correspondence to ensure efficient communication and workflow management.
• Conducts research, prepared reports, and date for the COO to facilitate informed decision-making and strategic planning, while maintaining confidentiality and discretion in handling sensitive information. Acted as a liaison between the Executive and internal departments, external stakeholders, and executive leadership, ensuring alignment of priorities and effective communication.
• Anticipated the COO’s needs, proactively identifying opportunities for process improvement, risk mitigation and resource optimization, while providing leadership and guidance to support staff.

• Assisting customer's complaint
• Taking care of equipment problems
• Providing billing statements
• Upselling

• Preparing Listing to Closing documents
• Email Management
• Listing properties available on the Market
• Post Ordering Listing
• Receiving Inbound Calls on behalf of the Client
• Gathering and checking Off Market Homes
• Data Base Management
• Updating Clients website

• Generating Raw leads
• Booking Appointments
• Calendar Management
• Rental Applications
• Negotiating sellers property price
• Lead Qualifier
• Listing Properties in Social Media

• Versatile range of services to ease administrative load of childcare centers
• Efficiently manage calendars, appointments, and communication with parents, caregivers, and staff 
• Handle paperwork, data entry, and record keeping for attendance, development milestones, and databases
• Coordinate staff shifts, training, and development programs, and ensure safety protocols and emergency procedures are in place

• Sell products/services to customers
• Negotiate sales contracts
• Ensure customer satisfaction
• Meet sales targets
• Schedule and arrange meetings, appointments, and consultations
• Represent clients in meetings
• Product Research
• Basic Invoice and Accounting
• Inbox Management

• Manage scheduling and respond to client inquiries promptly
• Create engaging content for social media platforms
• Interact with followers and promote special offers
• Assist in content creation and marketing strategies
• Follow up with clients to maintain relationships andencourage repeat business
• Conduct market research
• Assist with bookkeeping duties

• Access to advanced monitoring systems for security, energy consumption, and maintenance tracking in realtime
• Responsibilities include marketing, leasing, and managing the property
• Oversee repairs and maintenance for RTM systems as needed

• Schedule management for high-level executives
• Event planning and coordination
• Travel arrangement and coordination
• Correspondence management
• Specialized tasks to support executives, such as research and project management
• Basic Invoice and Bookkeeping
• Travel Management