Hiring a Virtual Administrator from the Philippines

• Choleen has been working since 2018 and has handled roles such as Human Resource coordinator and training specialist within bakeshop chains.
• She honed her skills in Onboarding, training management, Timekeeping, 201 files management, organization, Sourcing, CV formatting, lead generation, coordination, posting of job advertisements, interview, and process government mandated government.
• She has part-time work experience with a US client.
• She is versed in Software tools such as:
  • Jobstreet
  • Indeed 
  • MS Word excel
  • MS PowerPoint
  • Google sheets
  • Linked in sales navigator

• Sherwin is working professionally since 2009 through different industries such as Business Process Outsourcing and Marketing Industry.
• He is able to work with data to be provided to the Sales Managers on a regular basis. He is compiling data for PO management, supply chain and sales. 
• He had worked with several industries including IT, furniture, e-commerce.
• He is well versed with the following roles:
  • Digital Marketing
  • Marketing Management
  • Sales and Account Management
  • Customer Service
• He is also adept in using the following tools:
  • AS400
  • SAP
  • SharePoint
  • Salesforce
  • Microsoft Excel (10/10)
  • GSuite
  • SQL
• He is passionate towards work and willing to learn.
• He can start working with 30 days notice.

• Strongly formal and reflective; a cool, sometimes withdrawn person who’s often deep in thought. Very skeptical of new people, requires substantial “proof” to build trust in someone.
• Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
• Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.

Sherwin is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Sherwin plans ahead, double checks, and follows up carefully on decisions and actions.

• Mitch has been employed by a local hospital for more than 20 years, serving in the position of a billing officer. She made the decision to start freelancing after the pandemic and worked in the real estate, educational, and manufacturing sectors, performing tasks like real estate virtual assistant, private ESL tutor, and accounting associate. She presently works as a part-time private ESL tutor with a flexible schedule and holds a bachelor's degree in accounting. She has an experience working for Russian, Japanese, Koreans, Indonesians and local clients.
• She took online classes to develop her skills in Project Management, Social Media Management, Facebook and Instagram Advertising, and Basic Graphic Designing.
• She was able to train a sales staff and generate 20% of the company's revenues for the previous year while she was employed by a real estate firm.
• She was exposed to the following tasks:
  • General Admin
  • Bookkeeping
  • Billing
  • Invoicing
  • Customer Service
  • Digital Marketing
  • Social Media Management
  • Product listing
  • Appointment Setting
  • B2C marketing
  • Monitoring of Accounts Receivable
  • Data entry
  • Preparation of monthly reports
• She is proficient in using tools such as Office 365, MS Tools, Google Apps, Canva, Pick Monkey, Vector, SAP, Hubspot, Headline Analyzer, Mailchimp, Chat GPT,  FB Ads Manager, Hootsuite, Trello, Grammarly and Quillbot.
• She has a basic knowledge in Xero and QuickBooks. 
• She can start ASAP, amendable working any shifts and open to any full-time or part-time role.

• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
• Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
• Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat".

Michelle is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

• Charlene has been working since  2012 and has handled roles such as investment specialist, Sales Assistant, food and safety inspector, and Marketing Officer within real estate, Petroleum, Hospitality, and Restaurant industries.
• She honed Administrative support, data entry, data mining, research, data encoding Cashiering, data collection, Customer Handling, Customer Service, Documentations, data management, and email management 
• Has experience working with middles eastern clients.
• Proficient in Software tools like:
  • Canva
  • MS word
  • MS Excel
  • Spreadsheet 
  • Google search
• She can start immediately 

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Charlene Joan is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Charlene Joan plans ahead, double checks, and follows up carefully on decisions and actions.

• Dina has been working since 2010 for more than 10 years 
• Her work experiences revolved around working in BPO and  Real Estate Industries.
• She worked as customer service Representative, Collection specialist, real estate admin support and Training Coordinator
• She is versed in providing customer service, customer handling email management, admin support and basic knowledge in Lead Generations
• She is proficient in Software tools like Property Main, Manage App, Air Table, Microsoft tools, Google tools and  Avaya ( Hard phone)
• She's confident in handling role such  as administrative support, Admin assistant and Backoffice admin
• Her goal is to find a client where she can work and lend her expertise for long term. 
• She can start after 1 week notice for Full time position

• Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
• Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
• Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.

Dina is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

Monique studied Bachelor of Science in Business Management and her recent work was as a Real Estate Virtual Assistant

• She has 2 years of experience in property management with her client in the US
• She answered phone calls and responded to emails for inquiries and booked appointments for property viewings
• Manages rental applications

• She was a secretary to the Dean
  • Mainly manages the calendar and appointments of the dean
  •  create letter templates and other paperwork
• Medical biller in a US-based company
• Social media management
• Video and photo editing for publicity materials

• Appfolio (certified)
• Propertyware
• Google Workspace
• Canva/Photoshop

She also has certification in;

• Quickbooks
• Xero

Predictive Index Behavioral Profile - Captain

https://www.predictiveindex.com/reference-profile/captain/

Strongest Behaviors:

• Intense proactivity and aggressiveness in driving to reach goals. Actively and boldly challenges the world, business, and even the areas of others within the business.
• Strongly independent in putting forth their own ideas, which are innovative and original, and if implemented, will change the organization. Resourceful and forceful in overcoming obstacles, vigorously and directly attacks problems; fights back hard when challenged.
• Incredibly strong sense of urgency; this individual is in nearly constant motion, putting pressure on themself and others for immediate results. Unable to do routine work.

Monique Mia is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Her drive is purposeful, directed at getting things done quickly. Monique responds positively and actively to challenge and pressure, and has confidence in her own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

• Administrative
• Data Entry
• Data Encoding
• Scheduling appointment
• Social Media management

• Over 8 years of relevant experience in recruitment, with a focus on technical roles in IT and construction.
• Managed full-cycle recruitment processes including sourcing, screening, and onboarding.
• Worked across multiple industries, including IT (RYLEM via ISupport Worldwide), construction (Bamboo Remodel), and hospitality (Intercontinental Hotels Group).

• Successfully managed recruitment operations for high-volume technical roles at Northbridge Recruitment, leading to improved hiring timelines and candidate quality.
• Streamlined candidate experience at OKTA by identifying and implementing process improvements, enhancing scheduling efficiency and overall candidate satisfaction.

• Recruitment: 8+ years of experience, particularly in technical recruitment.
• ATS Management: Proficient in various Applicant Tracking Systems and LinkedIn Recruiter, with experience in keeping systems up-to-date and utilizing metrics-driven approaches to improve hiring outcomes.
• Communication: Strong interpersonal skills, adept at managing candidate relationships and collaborating with cross-functional teams.

• DICE, Monster, CareerBuilder, Craigslist, the ladders, ATS (bullhorn)

• Den is a customer service professional with fourteen years of experience in financial accounts with the most admired outsourcing companies in the country.
• She has deep training knowledge and experience on delivering learning and development programs to new hires and tenured employees. She also has experience mentoring junior training staff, new hires and upskill agents.
• As a CSR, she handled credit cards, rewards and redeeming points in their cards. She also did account maintenance and some upselling. 
• He ideal client is someone who will share more ideas and open to new ideas. A client who will put trust on her and guide her as well.
• She is available to start immediately.

Predictive Index Behavioral Profile - Analyzer

https://www.predictiveindex.com/reference-profile/analyzer/

Strongest Behaviors:

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Edelnora is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which she is responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in her own work and will be critical of mistakes made by herself or others. Takes the work and responsibilities very seriously and expects others to do the same.

Over 3 years of experience in virtual assistance with a strong focus on executive support, operations, and administrative management.

Worked directly with CEOs and business executives from U.S. and Australian companies, providing end-to-end support for both startups and scaling businesses.

Strong background in Sales Operations, having held a lead EA role, managing other assistants and working as the go-to person for internal tools and systems like Salesforce.

Executive & Operational Support

• Provided direct support to C-suite executives, including calendar and inbox management, meeting coordination, travel bookings, and stakeholder communication.
• Handled personal assistant tasks, such as hotel and flight bookings, travel itinerary planning, and personal calendar syncing.
• Represented executives during escalations, handled confidential information, and responded to stakeholders on their behalf.

• Experienced in creating and managing Salesforce reports, serving as the main point of contact for all CRM-related queries.
• Produced internal reports, sales tracking, and performance data analysis.
• Familiar with profit and loss (P&L) statements, basic bookkeeping, and understanding of gross margins—particularly relevant for product-based businesses.
• Created SOPs, structured workflows, and implemented systems for new business setups (especially in lean/startup environments).

• Drafted professional correspondence and prepared presentations and documentation for meetings.
• Experienced in project tracking, liaising with multiple departments, and ensuring deadlines and deliverables are met.
• Has supported product research, packaging coordination, and supplier communication for e-commerce and product sourcing businesses.

• CRM: Salesforce (advanced)
• Office Tools: Google Workspace, Microsoft Office Suite (Excel, Word, PowerPoint)
• Time Trackers: Familiar with Hubstaff, FastETR, and Remote Staff’s proprietary monitoring tool
• Communication & Collaboration: Zoom, Slack, Email Management Platforms

Evaluation Comment

• Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
• Phone and email handling
• Technical Support
• Customer Handling

• Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
  • Phone and email handling
  • Technical Support
  • Customer Handling
• She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:
  • Lead Generation
  • Social Media Management (Facebook and Instagram)
  • Admin Support
  • Email Marketing
  • Transcription
  • Basic Graphic Designing using Canva
  • Customer care 
  • Email correspondence 
  • Preparing quotations 
  • Invoicing 
  • Taking Minutes of the Meetings 
• She is adept in using the tools/applications like:
  • HubSpot (CRM)
  • Zendesk
  • Social Media Platform
  • WordPress
  • MailChimp
  • MS Office: Word, Excel, & Outlook
  • Google Apps: Docs, Sheets, and Calendar
  • MYOB
• She can start immediately.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Bernadette will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Debs has been working since 2006 and has handled roles such as Accounting Clerk, Customer service representative, Outbound sales representative, Sales representative, and Senior Agent within the Business process outsourcing industry.
• She gained skills/expertise when it comes to:
  • customer service
  • sales
  • outbound sales
  • upselling
  • Inbound/Outbound call
  • email and call management
• Well versed with the following software tools:
  • Salesforce
  • Genesis
  • Vici dialer
  • Gmail
  • Skype 
  • WhatsApp
• She can start immediately  

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary

Deborah is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Deborah , who takes responsibilities very seriously.