Hiring a Virtual Administrator from the Philippines

• Attends to walk-in and phone-in clients who had inquiries and problems about their pagers.
• Explains billing inquiries to clients
• Conducts thorough investigations on paging service anomalies
• Does memoranda for immediate solutions of clients’ complaints
• Transmits documents to different departments and branches of the company.
• Officer-in-charge on certain periods when the supervisor is not available. 
• Ensures that all inquiries and complaints are handled properly in the basis of time, quality and quantity.
• Makes and submits weekly, monthly, quarterly and yearly report to the Manager.
• Trains new staff on how to handle complaints and inquiries as well as the different procedures done both on phone and over-the-counter interactions.

• Does fieldwork to assist individual clients and corporate accounts with complaints regarding their units
• Encodes documents used for clients’ reference.
• Assists in phone-in inquiries and complaints.
• Attends to walk-in clients who have inquiries or problems with their units.
• Assists clients with regard to their billing statements by answering queries and offering possible solutions for their problems.
• Sells brand new and secondhand units to clients who are interested in investing on stocks and other foreign currencies.               
• Takes the responsibility of officer-in-charge whenever the occasion arises by making sure that all documents, memoranda, investigations are fully furnished for the clients’ satisfaction and the company’s benefit.

• Handles interviews of patients who have submitted Temporary Birth Certificates by filling important data and ensuring that all are correct, complete and valid before typing it to the Original Birth Certificate and transmitting it to the Local Civil Registry. 
• Handles all types of Death Certificates and ensuring all data are correct, complete and valid before giving it to the relative. 
• Receives complete finish patients’ charts endorsed by the admitting department. 
• Re-checks the completeness of the patients’ charts. 
• Writes important data in an index card to serve as a manual file on all patients’ charts as back up for retrieval for future references. 
• Does requests of patients who need their hospital data and information in compliance to various agencies’ (private/government) requests. 
• Files all patients’ charts in a coded technique in order to easily retrieve and access it.
• Log in all Operating Room cases and updates daily via Logbook and Bill Board
• Monitors all the supplies inventory incoming and outgoing coming both from the Pharmacy and Central Supply Department requested by the OR Staff.
• Making sure that everything used are accounted for and tallied in the inventory and charged to each respected patient via monthly and annual report submitted to the Accounting Head and a copy furnished to the Owners (CEO’s) of the hospital.
• Admits patients upon the request of their attending physician.
• Receives reservation and provides room accommodation for incoming patients.
• Assisting doctors and nurses at the Emergency Room in handling different patient cases.
• Assisting doctors in doing minor surgery
• Performing Advance and Basic Life support during times of Code’s.
• Making sure that all equipments are functioning perfectly and all necessary supplies are available.  

• Handled and worked with 7 operatives and transcriptionists assigned to various international accounts.
• Ensuring agents understand and comply with all objectives, performance, standard and policies.
• Monitor and evaluating agent performance, providing learning and coaching opportunities and taking corrective actions.
• Offer new idea and suggestion for improvement.
• Confers by reporting to managers any complex and unusual situations.
• Create necessary schedules of agents and making sure that everybody adheres to their respective time stricktly.
• Interviews applicant agents who can conduct interviews on individuals regarding about any topic base on the required concern needed on the job task in their respective companies.
• Maintain and process forms and records related to employees, benefits, claims and process reports.
• Communicate and interpret policies and procedures.
• Coordinates the administrations mandates with regards to the company sponsored benefit program.
• Identify employee related issues and take action to address and resolve these issues.
• Interviews prospective employees, check references, make job orders and conduct orientations.
• Analyzes wages, salaries and prepare job description.

• Handles calls of Sending and Receiving Money Transfers within the US territories and Internationally
• Handles Telephone Money Transfers within the US Territories and Internationally
• Handles Web Care as well as Validate Money Transfers Online transactions with concerns regarding technical problems.
• Handles all General Inquiries regarding processing in all Types of Money Transfer Transactions

January 6, 2020 - September 9, 2021 (Outboound Collection)

• Handle calls by collecting current and past due accounts to customers who has arrears with their mobile services.
• Provide maximum date of payments possibly allowed by the system.
• Explaining the customers' bill whenever disputes arises.
• Make minor adjustments on customers' bills if need be. 

August 22, 2018 - June 21, 2019 (Upskilled Promotion - Retention)

• Handles Calls in General (All Aspects)
• Handles irate calls and gives immediate and First Call Resolutions.
• Meet customer’s demands in ways subject in company’s policy that will prevent the cancellation of an account / accounts.
• Give a onetime adjustment on customers bill by 25%, 50% or 100% which is subject in company’s policy or in any ways upon customer’s demands.
• Provide promo’s / credits to customer’s accounts in order such as that customer’s bill would lower down by way that could help customers manage their bills and enjoy the full service of what the company is offering.
• To explain to customer’s thoroughly reasons on why there are occurrences of increase in subscription in their services.
• Make customers understand the Value and Quality of their package versus to the Financial Value that they have to pay.
• To Cancel Accounts which are Unsavable.

June 1, 2017 - August 21, 2018 (TRIO - Internet / Phone / Dish)

• Handles calls of regarding billing statement of all customers
• Handles calls and does troubleshooting of customers who has problems regarding satellite dish or receiver problems
• Handles Inquiries
• Does adjustments and give credits to all billing concerns
• Handles sales regarding upgrade, change and adjustments of customers packages which would fit and benefit them
• Handles pre-authorization payments or onetime payments of the customers who likes to settle their bills

• Provide excellent customer service while in a high call volume and fast-paced environment.
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.
• Ensure confidentiality of all information collected during an investigation.
• Recommend anti-fraud processes for changing transaction patterns and trends.

• Responding to customer inquiries quickly, directly, and concisely.
• Being able to communicate effectively in a fast-paced, written medium.
• Ensured customer satisfaction by handling day-to-day affairs.
• Multi-task effectively
• Identifying customers' needs and helping a customer with their concerns

• Helping the client with a personal task
• Data Entry
• Hire New team members
• Make outbound calls to prospective clients for the Inside Sales rep to close
• Appointment Setting Experience calling B2B client
• Schedule Team meeting

• Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette).
• Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers.
• Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences.
• Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers and Attorney's office.
• Providing administrative support which includes (data entry, appointment scheduling).
• Has excellent communication skills.

• Responsible for meeting hiring goals and sourcing and screening candidates.
• Coordinating the interview process.
• Facilitating offers and employment negotiations while ensuring candidates have a pleasant experience.
• Posting on Facebook (creating good content and graphic designing).
• Responsible for attracting candidates for jobs and matching them to temporary or permanent positions with client companies.
• Ensure consistency between expectation and candidates preferences.

• Add and update product listings
• Find or write a description and specifications in table format (using basic HTML tags)
• Add specific product configurations and stock lines (where applicable).
• Find and upload high quality product photos with appropriate captions relevant PDF documents such as product data sheets, user manuals and accessory lists. Each uploaded PDF document should be named appropriately based on the type of document and the associated product.
• Find and link to any appropriate YouTube videos relating to the product.
• Create links to related products such as accessories or consumables.

• Kept customers updated on order status, deliveries, account information, and order details when appropriate through Database.
• Maintained engaging conversations with customers to build relationships and upsell further products.
• Assisted customers with product-related questions, feedback, and complaints.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Kept detailed records of customer interactions for future reference.

• Completed logs and job reports for service calls at end of shift to preserve accurate information.
• Communicated product and machine failure details to address and resolve root causes.
• Assisted customers with product-related questions, feedback and complaints.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Input customer information, call notes and personal data onto internal database.

• Interview customers to identify the reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
• Processed payments over the phone and set up recurring drafts.
• Collaborate with the team to address team goals and reach KPI’s.
• Input customer information, call notes, and personal data onto the internal database.
• Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
• Resolved direct debit issues and complaints promptly
• Offer payment solutions according to the hierarchy

• Ensures all customer orders were acknowledged and processed promptly.
• Verified logistics on order tracking to ensure products delivered adhered with customer SLAs.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Knowledgeable of process updates, escalating critical issues and monitoring queries in line with best practices.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

• Assisted the Project Manager in creating and managing documents for For Sale, leased and rental properties.

• Assisted all the managers to plan, initiate and execute all projects for our clients.
• Handled Facebook ads, content writing and creating of landing pages.

• Handled outbound calls for a solar panel installation company.
• Worked remotely and communicated with clients via Skype, Slack and HangOuts.
• Used Google Shared drives (mostly MS Excel files) to keep track of our leads and contacts.

• Telemarketer / Helpdesk / Information Officer
• Marketing Agent 

• Handled inbound calls and email support for a web portal and online service provider account.
• We used Salesforce to keep track of our calls.

• Handle inbound calls and query for an American tax preparation customers.

• Handled Inbound calls for a telecommunication account.

• Handled outbound calls for a real estate campaign.
• I do cold calling to prospect buyers/sellers.

• Provided email support for a review platform on an American multinational technology company
• I used Skype, Slack, Google HangOuts, and Facebook@work as a tool for communicating with clients.
• We used Zendesk and Salesforce to send out email to merchants and customers. We also used Zopim for live chat support. 

• Handled inbox messages and comments on Facebook for a certain online store. Seasonal account.

• Provided email and chat support for drivers and riders for a ridesharing company.
• I used Zendesk and Bliss to provide email support.
• We use Slack to communicate with colleagues and supervisors. 

• Assisted the CEO to build, maintain and scale Facebook Ads for clients.
• Creation of funnels / landing pages (using Go High Level CRM and Click Funnels). Content writing and graphics / video editing using Canva.

• Assisted the client to manage their social media platforms for launching marketing campaigns and brand awareness.

• Assisted realtors and lenders in creating, managing and maintaining Facebook Lead Ads.

• Assisted all the managers to plan, initiate and execute all projects for our clients.
• Handled Facebook ads, content writing and creating of landing pages.

• Participated in one of the company’s engagement with a major petroleum corporation in the country which involves lease registrations and lease renewals processes.
• Responsible for full coordination with the landlord representative-once complete documents have been received from a Petroleum Corporation and the Registry of  Deeds/Land Registration Authority
• Assessed all lease contracts are correct and accurate after the lease renewal process to ensure the validity and authenticity of lease documents before endorsement to the landlord.
• Responsible for coordination with the local government units to request Real Property and Tax(RPT) declaration document during RPT payment season.
• Assisted in gathering/research on economic data such as Demographics, Real estate market update, Philippine Economy and conducted City Profiling to provide reports for brokers and agents.
• Assisted in the creation of a database of landlord/tenant representative mandate for clients/brokers.

• Produced Quarterly management reports focusing on Macroeconomic Variables and competitor updates on market trends.
• Published Competition scan report to the office of the President. The report focuses on the current updates on the housing developers given the price points and target market that the executive office needs.
• Assertively conducted competitor check and field research.
• Chosen to be part of a special call-out team to assist our Loans origination group with the purpose of saving “problematic” accounts or customers with intentions to pull-out their investments with the company. Was able to successfully gather all lacking document on accounts endorsed by the Loans Origination Group which LED to Loan take out or issuance of Bank Guarantee to buyers
• Personally assisted the buyers of the house on documentation, house inspection, coordinates letter of guarantee signing until the buyer accepts and finally moved in with their purchased unit.

• Conducts Quarterly SAP contract of lease renewal, updating of rent conditions based on the approved master price list and pricing guide. Maintains lease contract accuracy vis a vis to corporate documents submitted by the lessees.
• Provides SAP Helpdesk and Troubleshooting for new Senior Administrative Officers, Lease Administrative Officers, Lease Assistants (property based) and Property Managers.
• Handles daily lessee concerns, lease contract administration and tenant relation activities 
• Coordinates with the Property management team, Audit Team, Billing and Collection, Architecture and Engineering team on the Store Renovation/Technical Meeting and Pre-operations Meeting.
• Coordinate with the Head office team of the lessee for Billing and Collection and lease renewal concerns.
• Coordinates with the IT – POS team with regards to monitoring of Daily sales submission of the Percentage leases.
• Conducts monitoring and ocular inspection in the property concerned to monitor lessee compliance and adherence to the contract of lease.
• Reports to the Property Manager and Facilities manager for any issues on the leased space (i.e. faulty aircon, leaks, store complaints)
• Conducted and supported Marketing efforts
• Assertively conducted actual research of competitor malls within 5 to 10 KM radius. Created database for Retailers and Food and Beverage (New and Existing concept).

• Assigned as the OIC Lease Administration for the Responsible for the efficient processing, documenting, recording, and filing of all lease transactions of new and existing lessees  based on approved SOPs on economic terms and conditions.
• Supports the Leasing Gross Leasable team and Vertical Gross Leasable team in all its documentation needs to facilitate closing of the leases with prospective lessees including immediate preparation of Lease Proposals to preparation of sales collaterals and Floor plans.
• Supervises the Lease Admin assistants on accurate and timely encoding thru SAP of all lease transactions; and ensures consistency of the soft and hard copies of all Lease documents. Also supervises the Leasing Research for the mall competitor checks
• Provides helpdesk, troubleshooting, access recommendations, additional fields with tax definitions as may be required, scripts for SAP Real Estate module; and basic Materials Management module.
• Final audit of virtual contract in SAP before unblocking, prior to issuance of official receipt in Collection Department and printing of hard copies in Leasing Documentation Department.
• Prepares all necessary reports (Monthly / Quarterly / Annual Production Report, Vacancy Report / Occupancy Report based on Effectivity of Lease, Termination report and Other reports as may be required
• Responsible for the updating of department manuals and procedures, effective implementation of company policies, rules and regulations, as well as the discipline, attendance, work performance, training and development of all personnel under Office Admin and Lease Documentation Unit (Lease Admin Assistants and Lease Admin Officers)
• Responsible for the facilitation of company-sponsored benefits, privileges, and activities, within the department, including annual physical examinations, health card-sponsored activities, team building, Christmas party, corporate social responsibility activities.
• Determine staffing requirements and prepare Personnel Requisition if needed, preparation of updated Table of Organization.
• Orient and train staff on Leasing Business Process and basic Leasing Module in SAP.

• Conducted due Diligence as to profiling of prospective lessees, creates appointment with SEC to secure authentic digital copies of Incorporation documents.
• Built a databank of competitor malls as a whole as reference for lead generation
• Built a databank for top 40 BPO  and recent closed deals in commercial leasing industry. Generated leads on the broker groups and has continuously established connections for future transactions
• Built a Retailers databank.
• Conducted customer profiling for the business mix improvement.
• Conducted the Fire Station study incoordination with BFP for a proposed Fire Station project
• Actively participates in Retailers and Franchising events/ exhibits as part of data gathering and serves as lead to prospective lessees.

• Assisting in the recruitment, onboarding and training ofemployees
• Answers employees requests and questions
• Timekeeping for North Luzon Bakeshop Employees
• Strategize plans for retention of employees
• Keeps, manage, and organize 201 File

• Identifying training needs
• Create modules based on the employees needs
• Provide training for bakeshop and office employees
• Assist in newly opened bakeshops

• Ensure that items are placed in the right category, are free from scams, doesn't include any illegal items
• Check all content – from images to videos and from articles to multimedia files – that you can see on social media sites, online forums, and other online community platforms are fit for general public consumption.

• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programs and the other learning opportunities across the organization;
• Amend and revise programs as necessary for them to adapt to the changes occuring in the work environment;
• Act as the content expert, and maintain relevant training documents and training materials for training conducted;
• Develop and create effective induction programs;

• Took inbound calls and provided first call resolution
• Technical Support
• Billing and Customer Retention
• New Products and Services Roll Out

• Order Fulfilment / Purchase Order Management
• End-to-end Supply Chain
• Sales Support
• Product Specialist
• End-to-end Customer Service
• Process Documentation
• Reports Generation

• SME, Process Improvement
• Consultant, Business Continuity Plan

• Coach, Performance Improvement/Development
• Officer, First Level Escalations
• Lead, Echo Training
• Facilitator, Monthly Operations Meetings
• Trainer, New Hire Development Plan

• Client support for current and new products and services
• Support New Client On-Boarding
• Data and record management and maintenance
• Sales and Marketing
• Create Process Documentation and Improvement
• Reports Generation
• Collaborated with other departments to provide customer solutions

• Document order entry and resolution in Salesforce.com (SFDC).
• Order Processing (Masters of SAP system and processes)
• Daily Team Operations (Workload Capacity and Admin Tasks)
• Cross Functional Collaboration (Billing, Distribution, Logistics, Aviation, Marine)
• Lead Learning Development and Team Performance
• Calendar Management

• 100% Completion Rate of Process Documentation
• 100% Completion Rate of Salesforce Knowledge Articles (Ordering Processes)
• Salesforce Macros (Time Savings: 26-87%)
• Salesforce Individual & Team Productivity Dashboard
• Salesforce Case Distribution Automation (Time-Savings: 97%)
• Salesforce Customer Master Profile UI Improvement (Time Savings: 3 sec/search)
• Process Certification (Result: 100% Onboarding)
• Lead Operational Excellence and Client and Team Monthly Meeting
• Automation Menards Plant Contact (Time Savings: 25.20 mins/yea)

• Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

• Digital Marketing and Customer Relations Management.
• Marketing campaign creation
• Appointment setting
• CRM Management

• Facilitates online learning for foreign students. Creates realia and lesson memo.

• Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

• Bookkeeping and Tax Compliance

• Supervise the cafe
• Manage sales inventory, filing, documentations
• Generate checklist of products and managing staff duties

• Promote the quality of the land
• Gain more clients and reached the company's goal
• Be a competitive and aggressive real estate agent

• Accommodate clients with their requirements
• Customer service and merchandising
• Provide products in their highest standard

• Inspect the quality of the food on the basis of food and safety hygiene
• Ensuring food safety, security, and sanitation systems
• Responsible in conducting periodic inspection of facilities, equipment, practices, etc.

• Virtual Assistance
• Graphic Design
• Training
• Admin tasks

• Email Management
• Video Editing
• Kajabi, Graphic Design (Canva)
• Admin tasks

• Email Marketing
• Email Management
• Project Management
• Website Management
• Social Media Management
• Graphic Design
• Client Communication
• Admin tasks

• Taking inbound and outbound calls
• Assessing customer situation and providing payment options based on their financial status
• Enrolling customers to hardship programs to help manage their credit card payments 

• Conduct day-to-day training coordination, planning, and implementation across multiple teams
• Regular zoom meetings with Clients to discuss roll out timelines and process specifics.
• Training and managing Offshore team members

• Gathering data and comparable for lease renewal reviews for Property Managers, Creating Lease Renewal Documents and sending them for signing
• Processing returned Lease renewal document
• Processing owner to pay bills and utility invoices to tenants
• Sending Entry Notices Planning Routine inspections
• Managing Smoke alarm database
• Processing Tenancy Applications and following up necessary documents via call/email
• Approving Tenants and uploading to Property Management Software
• Tracking rent/invoice arrears and sending reminders/breach notices.
• Uploading new business handovers/file pick ups in Property Management software
• Creating Management Agreements for new businesses
• Creating Sales and Rental Proposal web books
• Processing Sales Contract in CRM and communicating via email with Buyer, Seller and their solicitors.
• Creating Virtual Tours

• Phone and Email support for Microsoft Licensing concerns
• Taking escalation calls for on-premise and cloud based licenses
• Providing support to Agents related to customer concern
• Sending End of day report for unmet service level requirements

•  Tenancy Application
• Processing Lease
• Renewal Documents
• Managing maintenance requests though Console's Maintenance Manager
• Processing utility bills and tenant charges
• Following up on pending invoices & issuing breach notices
• Routine Inspections
• Sending out Vacate packs to outgoing tenants
• Completing Rental Reference requests on behalf of the Property Manager
• Requesting RateMyAgent reviews
• Creating Sales Property Videos from photos and uploading to the Agency's youtube channel
• Other Adhoc Tasks

• Screen rental applications
• Schedule showings
• Follow up rent payments
• Develop processes
• Send notices
• Attend work orders. 

• Assisting Students and Admin Staff in secretarial work
• Filing and running errands
• Answering Telephone Calls and making calls
• Encoding and Transcribing 
• Receiving and Recording Documents
• Doing Inventory of Supplies
• Doing Student Evaluations

• Assisting and Answering Patients and Customer Questions and Queries regarding their hospital bills
• Charging of Laboratory Procedures and requests
• Computation of Hospital Bills
• Coordination with HMO's and insurances for patients eligibility and hospital coverage
• Doing daily and weekly reports for the department

• Assisting Parents and Students in their questions and inquiries
• Organizing Appointments with the Assistant Headmaster
• Lay-out and printing of student ID's
• Pictorial of the Students for their ID's
• Documentation of events, forums and conferences
• Preparing and organizing meetings, conferences and forums for the teachers and parents
• Filing and running errands
• Inventory of office needs and supplies
• Receiving and making calls to different offices
• Receiving, recording and organizing documents
• Processing of Payroll for Special Education Teachers 
• Making entry ID's for the guardians and parents
• Releasing of tickets or forms for students going out of the campus

• Submitting or Processing Insurance Claims 
• Calling Insurances for the Claims Status or payments
• Making Daily and weekly reports
• Reviewing Patient's eligibility 
• Fixing errors of claims

• Provide care to adults and children with various medical conditions, assess patient's overall status, medication administration, NGT feeding, wound care and dressing, CBG monitoring, catheter insertion, intravenous insertion and therapy, emergency responses performed.

• Performs direct nursing care procedures, which includes bedside nursing, hygiene, pre and post operative nursing care, admission and discharge duties.
• Observes, records and reports patients symptoms, conditions and progress of treatment and therapy
• Prepares patients for, and assist physicians with diagnostic and therapeutic procedures for both normal and specialized treatment cases
• Administer medication according to the 10 rights of medication administration and notes reaction
• Assist in the education and rehabilitation of patients and their families to promote physical and mental health
• Coordinate with other health care providers in the hospital regarding patient care

• Review patient's dietary restrictions, food allergies, and preferences to ensure appropriate precautions and safety
• Promote mental health and manage socialization activities
• Provide counselling to encourage verbalization of feelings

• Handles documentation, data entry and appointment scheduling
• Assists clients in their queries and site viewing

• Appointment scheduling, insurance verification, assist with client concerns and inquiries