Hiring a Virtual Administrator from the Philippines

• Took the lead on managing sales and marketing budgets to ensure resources were allocated efficiently, while also supporting both departments with administrative tasks and conducting detailed research on vehicle pricing and purchasing trends across all 50 states.
• Proactively identified and followed up on new sales leads, played a key role in formal client negotiations, and introduced automation tools that helped streamline repetitive sales and marketing tasks and improved campaign effectiveness.
• Planned and executed integrated sales and marketing campaigns across email, social media, and SEO—leading to stronger audience engagement and higher web traffic. Regularly used platforms like Salesforce, HubSpot, and Google Analytics to analyze customer data and guide strategic decisions

• Addressed the telecommunications product needs of business owners.
• Promoted additional products to meet various business requirements.
• Provided Operations Support and Training Assistance.

• Strengthened the sales pipeline by conducting lead sourcing and qualification, actively pursuing opportunities, engaging in formal negotiations, and implementing marketing automation tools to drive efficiency and improve conversion rates.
• Adopted a KPI-focused approach to consistently track and evaluate performance; created weekly reports that delivered actionable insights for optimizing ongoing sales and marketing strategies.
• Partnered with sales teams to refine lead nurturing tactics—executing email campaigns, managing outbound follow-ups, and building detailed sales demographics using CRM tools like Salesforce and HubSpot, as well as dialers such as Vici Dialer and Cloud 9.

• Researched target markets and generated leads through a mix of cold calling, inbound inquiries, and tailored email outreach, focusing on home service businesses.
• Qualified prospects by understanding their pain points and business goals, then set up appointments for the sales team with high-potential clients.
• Worked closely with marketing and sales teams to refine outreach strategies, maintained detailed lead data in the CRM, and tracked engagement to improve follow-up efficiency.

• Coordination of all activities related to the full cycle of Procure-To-Pay (P2P); right from the sourcing of quotes/proposals, negotiation of best terms, issuance of Purchase Orders, follow-up/ expedition of deliveries, material receipt verification from the Warehouse and ensures that Vendors or Suppliers are paid on-time.
• Provides support on procurement policies, processes and contracts management.
• Respond to quality management issues and supplier performance concerns.
• Supports Procurement Team in achieving objectives and performance KPI’s.
• Ensures all Suppliers & Sub-contractors file are in order, complete and properly executed in accordance with the JV processes.
• Flexibility to manage multiple, complex and changing priorities; and ability to making sound decisions under pressure while effectively working in a team or diverse environment.
• Demonstrates excellent time management and organizational skills.
• Plans, coordinates, administers support, strategic initiative and provides accountability for the functions of the Procurement Team.

• Assists in daily Procurement tasks, outsourcing and local purchase requirements.
• Updates and maintains accurate records of purchases, pricing and other Procurement references.
• Sends out e-mail RFQ’s and review proposals from pre-selected Suppliers.
• Prepares commercial comparison if needed, if not required, determines the best offer, negotiates further with best terms, and process Purchase Order in ERP for management review and approval.
• Establishes cost parameter, purchase budget and payment forecasting.
• Tracking, monitoring and expedition of deliveries.
• Accurately maintains and updates list of Suppliers and classify them as per categories; scope of supply and/or services and keeps contact information updated from time to time.
• Works and brainstorms with Procurement Team to achieve goals and objectives.
• Keeps filing and archiving systems in place and also ensuring that the communication materials and correspondences are well kept.

• Collects purchase requests and categorizes them for distribution to Local and/or Foreign division.
• Manages local Buyers for marketplace purchase or direct buying transactions.
• Checking, verification and reconciliation of original Invoices against actual materials for valid approval of petty cash replenishment request.
• Engaged in overseas material sourcing for OEM and/or alternative spare parts.
• Works with Procurement Team for devising an effective purchasing approach, plans and objectives.
• Prepares techno-commercial comparison and presents them for management review and approval.
• Preparation and monitoring of Purchase Orders in ERP.
• Coordinates and endorses inbound international shipments with Logistics Team.
• Updates supplier database and maintains filing systems.
• Inspection of materials/equipment to ensure quality and accuracy.

• Engaged in material sourcing and tender acquisition.
• Participates and prepares bid for the US Military Camp (Doha-based), Oil & Gas sector, construction industries, private and government sectors.
• Prepares comparison sheet for Management’s review, profit analysis and approval.
• Execution and processing of Requisition Orders and Purchase Orders in ERP. • Coordination and preparation of payment request with Finance Department.
• Works with Logistics Team to develop support strategies, timelines, execute tools and methodologies for an effective implementation of logistics plans.
• Supports and liaise with Logistics Team for all delivery concerns.
• Ensures that Supplier database is accurately updated.
• Keeps filing and archiving systems well-maintained and organized.

• Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
• Helped customers select products best fitting personal needs.
•  Maintained data confidentiality when inputting public and non-public information into the system.

• Assisted organizational efforts by filing, entering data and answering phones.
• Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
• Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
• Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Drafted professional business documents, spreadsheets and correspondence.
• Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
• Scheduled and confirmed appointments.
•  Answered office phone and emails to schedule appointments, answer questions and document information.

• Tracked social media metrics to determine audience growth rate, volume and reach.
• Created social media strategies to increase sales and brand awareness across multiple platforms.

• Managing emails and filtering important messages
• Scheduling appointments, meetings, and calendar management
• Organizing digital files and cloud storage (Google Drive, Dropbox, etc.)
• Responding to client inquiries via email or chat
• Following up with leads or clients
• Data entry and database maintenance
• Conducting research and compiling information Invoicing and basic bookkeeping (using tools like QuickBooks, Xero)

• Offered remote onboarding services, helping customers to complete initial device setup and connection procedures.
• Exploited remote access software to directly intervene on Internet-connected customer systems.
• Performed one-on-one remote helpdesk calls resolving customer issues via chat, calls, and emails
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Evaluated problems with applications, workstations, servers, and network components to serve customers and manage technical questions.
• Part of the Active Directory Admin Team, We manage User Account creations, terminations, account extensions, Roles Management.
• Part of the Triage Team - we process escalation tickets for Level 1 agents.

• Expedited support calls by creating repeatable scenario guides for common technical problems.
• Performed one-on-one remote helpdesk calls resolving customer issues via calls, emails, chats.
• Collaborated with IT personnel to develop solutions to rare and unusual technical concerns.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Communicated clearly with internal and external teams to assess requirements and end goals and distribute findings information in easily understood form.
• Distributed customer complaint and feedback data to appropriate personnel for incorporation into future operations and production efforts.
• Prioritized backlog work to quickly eliminate critical issues and work through remaining issues by order of severity and impact on product performance, security, or usability.
• Determined the optimal corrective actions to obtain the desired quality level.

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy.
• Pulling up and sending data using Microsoft Excel.
• Expedited support calls by creating repeatable scenario guides for common technical problems.
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team.
• Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
• Completed all required paperwork within anticipated timeframes.
• Utilized downtime to perform routine tasks, preventing service delays.
• Monitored processes and recommended methods for improvement. Kept work area organized and clutter-free.
• Reviewed activities regularly to identify opportunities for improvement.
• Required minimal oversight to complete job tasks, meeting all deadlines and goals.
• Supported operations with consistent maintenance and updates of corporate files and records.

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy. 
• Pulling up and sending data using Microsoft Excel. 
• Expedited support calls by creating repeatable scenario guides for common technical problems. 
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy. 
• Pulling up and sending data using Microsoft Excel. 
• Expedited support calls by creating repeatable scenario guides for common technical problems. 
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team

• Email Mangement (MS Outlook)
• Calendar Management 
• Process invoice to clients using Xero
• Project Management using Trello.
• Keep track and measure content performance across client LinkedIn using Shield Analytics.

• Perform account level research and advise customers of products that may benefit them. Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades and update account information and complete accurate documentation.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

• Answer phone calls and respond to emails.
• Schedule meetings with clients / calendar management.
• Issue invoices to clients.
• Prepare presentations according to instructions given.
• Make travel arrangements if needed.
• Other administrative tasks assigned by the client.

• Manage daily calendar, appointments, meetings, tech schedule, downtime, payroll, tech drop reconciliation, hiring, training, and account receivables.
• Review performance and report findings to Senior Manager.
• Coordinate and schedule leads from Google Ads, Dispatch, and social media.

• Provided comprehensive administrative support to the CEO and executive team at a dynamic tech startup.
• Managed calendars, coordinated meetings, handled email correspondence, assisted with project management, prepared presentations, conducted research, and maintained confidentiality of sensitive information.
• Demonstrated excellent organizational skills and multitasking ability in a fast-paced environment.

• Provide support in pick-up and delivery of products according to customer orders.
• Contact customers to confirm delivery date and address.
• Respond to delivery related inquiries and concerns from customers.
• Make last-minute order adjustments as requested by customers
• Notify customers about any delivery delays in advance.
• Schedule deliveries and prepare delivery documentations

PURCHASING ASSISTANT - AUGUST 2021 - MAY 2022

• Process orders of Accessories such as rugs and cushions for customers and showroom floorstocks directly to suppliers.
• Process invoices from suppliers to be sent to the Accounts Team.
• Process shipments and containers for local and international suppliers.
• Provide arrival dates of containers to the Deliveries Team, Showroom Team and customers via email.
• Confirm receipt of items in the warehouse for assigned supplier.

Customer Service Representative | 05/2014 - 05/2017

• Handled live chat concerns for Telstra Consumer account enquiries
• Provided chat assistance for billing, orders, sales and payment transactions

Awarded top Agent - Best of the Best Consultant, Top Consultant of 2015 and overall Top 3 Consultant 2015.

Subject Matter Expert - March 2016 to March 2017

• Provided subject matter expertise in handling escalated customer chats as needed
• Conduct floorwalks and side by side sessions with agents to ensure that excellent customer experience is delivered daily.
• Handled immersion teams from training to nesting period in operations.

• Class adviser for 7th grade students
• Prepared engaging classroom discussion topics to improve students' communication skills.
• Worked closely with other teachers to ensure all other avenues of the curriculum are met to ensure students are progressing accordingly.
• Completed all grading, create progress reports and conduct parent conferences in a timely manner.
• Support parents and students with alternative strategies and provide additional assistance with daily assignments and projects. St. Vincent School

• Customer Interaction Documentation: Document customer interactions when necessary, compiling documents needed
• Live Selling Assistance: Provide support in Mega live selling campaigns by answering customer queries on live chat
• Platform Monitoring of Messages: Manage answering all platforms under the designated account
• Monitor and answer all reviews on all sales platforms
• Handles all complaints received on all sales platforms and coordinates with relevant departments as needed
• Relationship Building with Customers: Establish and maintain a good rapport with customers
• Research & Inventories: Scours for new promotions, events, and products by competitors, and reviews available stocks with our warehouse and retail team.
• Compares this information to online e-commerce pages to ensure accurate stock allocation.

• Administrative Tasks: 
  • Manage and organize office files, documents, and correspondence.
  • Schedule meetings, appointments, and coordinate events.
  • Perform data entry and maintain accurate records.
• Order Processing: Process sales orders and ensure timely fulfillment.
  • Handle returns and exchanges, and resolve any related issues.
• Inventory Management:
  • Monitor and manage inventory levels, and reorder supplies as needed.
  • Coordinate with suppliers and track deliveries.
• Customer Interaction: 
  • Handle customer inquiries via phone, email, or in person.
  • Provide information about products or services and assist with order processing.

• Manage customer inquiries: Handle and respond to a high volume of customer emails in a timely and professional manner, ensuring all inquiries are addressed promptly and effectively.
• Resolve Issues: Troubleshoot and resolve customer issues and complaints related to products, services, or account management, providing clear and accurate solutions.
• Maintain Communication Records: Accurately document all customer interactions and follow-up actions in the CRM system to ensure comprehensive records are maintained.
• Enhance Customer Experience: Provide exceptional customer service by delivering personalized responses and anticipating customer needs, thereby improving overall satisfaction and loyalty.
• Escalate Complex Issues: Identify and escalate complex or unresolved issues to senior team members or appropriate departments for further investigation and resolution.
• Audience Engagement: Actively engage with followers by responding to comments, messages, and mentions, fostering a positive community and building strong relationships with the audience.

• Identify New Prospects: Research and identify potential clients or customers through various channels such as social media, websites, and industry directories.
• Generate Leads from Social Media and the Web: Utilize social media platforms and online resources to engage with potential leads and convert them into prospects.
• Assist the Designs Team to Upload Traffic or Sponsor Ads to School Sports Hub Sites: Collaborate with the Designs Team to upload traffic or sponsor ads to designated areas on school sports hub sites.
• Ensure No Google Ads Rotate Within Sponsors' Ad Spots: Monitor and manage Google Ads Manager to prevent rotation of Google ads within designated sponsor ad spots, ensuring proper visibility for sponsors.
• Update Each School's Website with Monthly Web Statistics: Regularly update each school's website with monthly web statistics to analyze and understand traffic patterns and visitor behavior.

• We extract data and analyze them before submitting our final output to our application in order for our customers to view the needed information and monitor the growth of their investments.
• In my position, I am responsible for designating tasks to my subordinates, perform Quality Checks of their tasks in order to ensure the accuracy of their work, and to also ensure that they meet the standards and expectations set by the department.
• I have especially experienced to be keener in looking for details, assess certain inaccuracies in a given document, and to be more proactive in raising any concern or problem that I've encountered.

• Monitors and analyses stock (ingredient items) for replenishment
• Creates PO for ingredient items for salads and sends to vendors
• Monitor PO deliveries and follow up vendors for late deliveries
• Check purchase price variances
• Monitors delivery discrepancies from vendor and resolve issues

• Registration of purchasing information record for local and overseas vendors
• Overseas vendor handling with tasks such as PO sending, checking of shipping documents for customs clearance, processing of vendor's pro-forma invoice and order acknowledgements
• Invoice and PO discrepancy resolution
• Purchase order change processing

• Processing of vendor order acknowledgement for local (AU & NZ) and imports (non AU & NZ) purchase orders
• Expediting of local vendor late purchase order deliveries by email follow ups and calls
• Creation of urgent purchase orders
• Processing of automation purchase orders
• Processing of vendor delivery discrepancies
• Manages the Order Management Mailbox by answering urgent inquiries from vendor and BOC end-users so as to prevent escalations.
• Other non-procurement task includes the processing of Vendor Master creation and change

• Processing, monitoring and follow-up of supplier related concerns such as aging invoices, past due invoices, return goods and price changes.
• Monitors and analyses source changes to ensure its up to date status.
• Processing of part and price set up in the system to be prepared for issuing purchase order.
• Ensures monthly submission of division forecast for global forecasting of specified suppliers.
• Submits reports for PO's and prices using ORACLE tables and creation of QUERIES.
• Analyses purchase price variances by determining issues such as UOM and price break issues, price changes without proper documentation, and PO's purchased to alternate vendor.
• Extends performance as a Supplier Manager and do managing of supplier on-time delivery performances, price changes and engineering change notice requests and processed shortages, returned goods, invoices.
• Submits reports and presentations to Procurement Heads and Supplier Managers with regards to supplier on-time delivery, shortages and PPM.
• Delivered engineering change packages to specified suppliers.

• Projects / Items handled: Outside Plant Installation - Civil Works, Cabling Works (Fiber Optic Cable and Copper Cable Laying, Riser Cabling); Outside Plant Materials and Subscriber Line Installation Materials; Systems Furniture
• Determines all possible contractors / suppliers of projects / materials based on company's requirements and specifications provided by the requisitioning group
• Evaluates contractors to be invited for bidding of projects based on their current and remaining financial exposures
• Evaluates bids / quotations and recommends award to reliable bidders with the lowest price and conformance to the end-user’s technical specifications
• Interfaces with local vendors through telephone, email, facsimiles in negotiating prices and terms including after-sales services, warranties, delivery arrangements and manner of payment
• Acts as liaison between the vendors and the company's internal users by gathering information such as technical details and prevailing market conditions for items to be purchased. Coordinates any after-sales activities that may be necessary
• Continuously source the best supplier which can best serve the company's requirements geared towards developing a long term business partnership
• Initiates corrective action on day-to-day problems that may arise as well as major problems directly or indirectly caused by the vendor

• Supervise the activities of the Inventory Planner, and 4 Document Controllers in 2 warehouses
• Ensures accuracy of SAP data vs. actual stocks thru physical count; Coordinates with Inventory Accounting and Warehouse for variance reconciliation
• Responsible for the preparation and update of process flow for Wireless

• Responsible for the on-time update of Material Master and Bill of Materials Structure
• Responsible for the cleaning up of the Material Master Data
• Responsible for the processing of material documents for reversal
• Supports the on-time implementation of new projects by participating in the SAP User Acceptance Test (UAT) thru Material Master and System Enhancement

• Responsible for the on-time replenishment of corporate supplies

• Monitors and analyses stock level maintained by 3 distribution centers
• Analyses sales and stocks to prepare monthly purchase plan
• Processes releasing of imported products
• Plans for the daily deliveries of local principals
• Coordinates with foreign principals regarding shipments update
• Handles stock replenishment to provincial distribution centers
• Submits monthly reports to principals
• Assists in conducting physical count and reconciliation

• Monitors and analyses sales, stock, raw materials, production supplies and finished goods
• Handles stock replenishment and materials procurement
• Ensures production of finished goods
• Assists in preparing product costing and price proposals
• Assists in the preparation of documents in the importation and ordering of products

• Handling billing and plan detail concern for a Telco account
• Trained for handling escalations and cancellation concern

• Catering inbound calls for a sales Telco account

• Fixing customer's internet connection
• Assisting in customer's with their Fetch and Mydodo App from their devices
• Using Jira in creating cases and monitoring purposes.
• Knowledge in Android, iOS, Mac interface and Windows operating system.
• Able to assist customer via chat, email, inbound and outbound phone calls.
• Knowledge in setting up Voip services.
• Trained with billing concerns and plan details.

• Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
• Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
• Attend all meetings
• Responsible for the custody of procurement documents to interested buyers.
• Reviews Purchase request of various division and determine such according to the mode of procurement
• Validate request of end users if included in the Annual Procurement Plan
• Manage and undertake procurement using the following alternative methods – Repeat order and shopping
• Document preparation, meeting scheduling, internal/external communications
• Data encoding, performing other functions as per directed
• Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
• Preparing & scheduling flight booking
• Perform related work assigned by the BAC Chairperson from time to time
• Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
• Monitoring/Updating Procurement Database

• Provide good service
• Take order and serve with courteousness
• Attentive with the guest
• Ensuring guest satisfaction
• Meeting the guests expectations
• Give excellent customers service

• Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
• Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
• Attend all meetings
• Responsible for the custody of procurement documents to interested buyers.
• Reviews Purchase request of various division and determine such according to the mode of procurement
• Validate request of end users if included in the Annual Procurement Plan
• Manage and undertake procurement using the following alternative methods – Repeat order and shopping
• Document preparation, meeting scheduling, internal/external communications
• Data encoding, performing other functions as per directed
• Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
• Preparing & scheduling flight booking
• Perform related work assigned by the BAC Chairperson from time to time
• Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
• Monitoring/Updating Procurement Database

• Answer calls provide information the customer needed
• Provide helpful solutions
• Place an order if needed
• Interact with the customer
• Manage both incoming and outgoing calls if needed
• Assigned in monitoring
• Undergo Training in Quality Assurance
• Undergo training and assigned in Operation Excellence (OE)

• HR function - Timekeeping and Payroll/Benefits.
• HR function - Recruitment and Selection
• HR function - Employee Relations (Assist during administrative hearings)
• HR function - 201 custodian.
• HR function - Responsible for Product Training for new employees and additional product
• HR & Franchise function - Monitoring sales for the existing outlets.
• Franchise function - serve as back-up assistance for airline and hotel inquiries from the
• Franchise function - will assist on all the things needed by the existing franchisee.

• Perform recruitment and selection process.
• Source and select qualified contractual applicants for a specific job requirement.
• Do resume shortlisting and paper screening.
• Administer necessary orientation for new hire employees.
• Assess applicants through initial interview.
• Coordinate with the departments on the interview schedules and applicant assessments
• Conduct a background investigation.
• Conduct document and record verification on the submitted requirements of the new hires.
• Develop a database for qualified applicants.
• Develop recruitment strategies to immediately fill up job vacancies and deploy new hires
• Coordinates with the manpower provider on the manpower requirements.
• Serve as a link between the company and manpower provider on manpower concerns/ issues.
• Monitor all contracts of the agency employees
• Maintain the organizational structure by updating the job description for all positions.
• Monitor and maintenance of company-owned vehicles.
• Prepare a memo for HR announcements and disciplinary actions.
• Safekeeping and updating of Employee master list.
• Conduct contractor audits.
• Team lead during major audits (i.e. Social Workplace Accountability Audit, Universal
• Responsible Audit, SQMS audit, etc.)
• Team lead in organizing company events (i.e. Year-end party, Company Outing, etc.)
• Attend other related seminars outside the company premises as needed.

• Develop policies in the assigned areas of responsibility and discipline staff.
• Investigate complaints filed by employees against fellow employees, may conduct in-house hearings, give penalty under General Company Rules and Regulations as necessary.
• Ensure all employee benefits are given when due.
• Update, file and maintain medical, leave of absence, and overtime records of all employees and maintain 201 employee files.
• Maintain employees benefits such as SSS, BIR, Pag-ibig and Philhealth application and concerns.
• Compensation and benefits administration, record and process timekeeping.
• Prepare a memo for HR announcements.
• Perform recruitment and selection process.
• Source and select qualified applicants for a specific job requirement
• Conduct orientation and training for newly hired, regular and project employees.
• Monitor all contracts of the regular and project employee.
• Assess training needs analysis for all employees.
• Plot all training needs and proposed seminar/training of each employee in the training
• Conduct annual performance evaluation and quarterly if necessary.
• Review performance evaluation and recommend necessary training needed for development.

• Data Entry
• Web Research
• Editing and formatting documents
• Creating visual presentations (i.e workflow presentations)
• Transcribing audio file into text file

• Data Entry
• Web Research
• Editing and formatting documents
• Creating visual presentations (i.e workflow presentations)
• Transcribing audio file into text file

• Data Entry
• Web Research

• Undertake daily administrative tasks to ensure the functionality and coordination of thedepartment’s activities.
• Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
• Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing,
• ROI scorecards, and coupon/disclaimer history for all brands.
• Assist the Director to oversee the department’s performance.
• Communicate directly with teammates about project deadlines.
• Conduct research and analyze campaigns in the e-commerce industry.
• Preparing, formatting, and editing a range of documents.

• General administrative process
• Email Management
• Calendar Management
• Basic marketing/photo editing in Canva
• Create email marketing information templates for real estate properties in HubSpot
• Buildout navigation. Uploading and updating the status of real estate properties
• Support the Operation staff and owner in the day-to-day business process

• Callouts for next day invites
• Conduct behavioral interviews
• Administer exams such as Voice Assessment and Versant English Test
• Endorse papers of qualified candidates to POC interviewers
• Shortlisting of qualified candidates

• NJ, United States (Full-Time) Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities.
• Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
• Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing and ROI scorecards history for all brands.
• Assist the Manager to oversee the department's performance.
• Communicate directly with teammates about project deadlines.
• Preparing, formatting, and editing a range of reporting documents.

• Cold email and inbox outreach on Instagram.
• (Freelance) Web research for lead scraping of sports people.
• Gathering basic information and contact details.
• Data entry on Google sheet for lead creation

• Compile research about countries regarding the migration process.
• Fill in presentations and spreadsheets to be delivered to the consulting clients.
• Using systems-based approach to the business.

• End-to-end recruitment process (sourcing to onboarding)
• Conduct orientation for newly hired, regular and contractual employees.
• Conduct a background investigation.
• Develop a database for qualified applicants.
• Develop recruitment strategies to immediately fill up job vacancies and deploy new hires within a targeted timeline
• Coordinates with the manpower provider on the manpower requirements.
• Monitor all contracts of the agency employees
• Maintain the organizational structure by updating the job description for all positions.
• Conduct a Physical plant tour.
• Prepare a memo for HR announcements.
• Attend other related seminars outside the company premises as needed.

• Bank reconciliation for construction expenses Create and draft invoices

• Schedule social media posts in Facebook and Instagram
• Pick best photos for posting in photoshoot collection
• Draft post captions using ChatGPT

• Write and edit copy for e-commerce platforms to ensure accuracy and appeal.
• Utilize Excel daily to organize and update product information efficiently.
• Conduct data entry, format business documents, and manage large repetitive tasks.
• Perform content maintenance using online vendor portals to ensure up-to-date information.
• Implement enhanced content on digital portals and update as needed or upon request.
• Conduct various quality checks, data scrapes, and special projects as required.
• Report directly to the Content Services Manager or designated representative.
• Communicate effectively and concisely via email.
• Provide project status updates and report any issues to U.S. counterparts in a timely manner.

• Resolve escalated payment issues promptly and efficiently.
• Perform data entry and manage the filing of electronic documents.
• Handle incoming calls and customer inquiries, as well as manage email correspondence.
• Collaborate with case managers, clients, and vendors to ensure effective communication.
• Generate reports and assist in improving standard operating procedures (SOPs).
• Process claims, invoices, and reimbursements accurately.
• Maintain open communication with case managers, vendors, service providers, and clients.
• Summarize reports, enhance SOPs, and submit findings to the manager.

• Provide administrative support to managers, the COO, and the CEO.
• Enter daily sales, expenses, and cash flow data into QuickBooks for accurate financial reporting.
• Collaborate with accounting staff to ensure all records are posted correctly and in a timely manner.
• Handle incoming calls and client inquiries, managing email correspondence effectively.
• Prepare and submit timely reports to the supervisor, COO, and CEO.

• Provide office administration support through bill invoicing and various general administrative tasks.
• Manage email correspondence with external and internal stakeholders, including sales inquiries and general inquiries.
• Maintain and update the database to ensure accurate information.
• Assist with website management, including online live chats and responding to inquiry forms.
• Monitor media channels and marketing content to ensure consistency and effectiveness.
• Assist in sales efforts when needed by contacting prospects, building and maintaining customer relationships, and supporting our product offerings.

• Schedule and manage social media posts using SmarterQueue.com.
• Publish articles across multiple WordPress sites.
• Update affiliate links and manage WooCommerce orders efficiently.
• Process invoices and handle payroll tasks accurately.
• Perform data entry in Excel to maintain organized records.
• Conduct internet research to support various projects and initiatives.
• Respond to customer support tickets via Zendesk, ensuring timely resolutions.
• Execute additional ad hoc tasks as required to support team objective