Pricing

Pricing

We want to work with you.

We’re eager to help you grow your business with the right remote support, and have set our pricing with that goal in mind. If our offerings do not meet your budget requirements, please feel free to schedule a call to discuss other options.

We want to work with you.

We’re eager to help you grow your business with the right remote support, and have set our pricing with that goal in mind. If our offerings do not meet your budget requirements, please feel free to schedule a call to discuss other options.

Breakdown of Offerings (FAQ)

Invoicing

Why do I need to pay Remote Staff invoices in advance?

The advanced payment of invoices enables us to back our payroll guarantee—which is key to sustaining our remote workers’ trust and commitment.

How does the first month’s invoice differ from recurring invoices?

First Month’s Invoice:

  • The first month’s invoice is pro-rated up until the end of the month.

If your remote contractor’s start date falls under the last week of any given month, your invoice will reflect:

  1. the remaining days of the current month;
  2. the full working days of the following month.

 

Recurring Invoices:

  • Recurring invoices are issued at the beginning of the month. These exclude Australian public holidays, but not international public holidays.
  • Recurring invoices fluctuate due to:
    • the number of working days ranging from 20-23 total each month;
    • forex market valuation fluctuations;
    • unconsumed hours or overtime hours;
      • You will be issued a credit memo if your contractor was absent;
      • You will be billed extra on the next month’s invoice if your contractor works overtime as per your request;
    • invoice adjustments from offline hours due to power and internet outages or technology issues.

Note: Credits or debits to either invoice are applied to the following month’s invoice.

What’s included in the remote contractor’s hourly rate?

The remote contractor’s hourly rate factors in our service fees and staff benefits. It is all-inclusive of the following:

  • Recruitment services
  • Administrative support
  • Payroll handling services
  • Remote contractor monitoring
  • Use of our proprietary technology
  • Dedicated account management support
  • Skills Development Program (SDP) registration
  • Compliance, government contributions, and benefits management

Will I be required to pay for the holidays either in Australia or in the Philippines?

You are not obligated to pay for Australian or Philippine holidays because our remote contractors are independent self-employed professionals.
Although, we do have a mandatory 5-6 days of paid leave during the Christmas season.

Why are PayPal fees irregular?

Just like how merchant fees are applied to credit card transactions, we do the same with PayPal fees. PayPal merchant fees fluctuate month to month, depending on the volume process.

If you want to avoid PayPal or merchant fees, we suggest transferring money directly to the Remote Staff bank accounts. As of the moment, it’s available in AUD only.

Do I get a refund for unsatisfactory work by the remote contractor?

As the client, you have the responsibility to manage, instruct, and train your remote contractors, depending on your requirements.

You can only refund unconsumed hours. Rest assured, only proven work hours are paid.

Why can’t I pay you in Philippine Peso?

It is not commercially viable for us to accept full invoice payments in Philippine Peso. As an Australian company, we invoice you in AUD. We also have multi-currency accounts in CAD, NZD, USD, and GBP.

Currency Adjustment

Why do I need to pay for currency fluctuation?

When the dollar is weak, the staff prices increase; when it is strong, the staff prices decrease.

We deal with an international market landscape because we invoice in the currencies our clients are located and pay wages in the currency the remote contractors are located.

Currency adjustments are applied at the closest possible rate in the following month’s invoice. We credit or debit your account to make up the difference of a strong or weak currency.

How do the forex reference rate and currency adjustment solutions work?

We are affected by currency at two different points in time:

  1. when we generate the invoice
  2. when we make the payroll

As a result, two different solutions are applied. At the time when your invoice is issued, we apply a forex reference rate so that your invoice amount is as close to the market rate as possible.

The forex reference rate is an estimated average of the market value applied to any currency. It can be adjusted monthly, depending on the market currency fluctuations.

A separate solution is applied when payroll is made. In this instance, we apply the currency rate used when making the payroll payment as your actual currency adjustment. It results in either a credit or debit in the following month’s invoice.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?