Whether you are running a newly established business or a growing one, you will need all the support that you can get, especially in office administration.
But is there really a need for office administrators if your company is going remote? The answer is a resounding YES. Regardless of your company’s work model—office-based, remote, hybrid—you still need someone to manage at least your back-office operations.
IN THIS BLOG
- ➤
What Is An Office Administrator? - ➤
When Should You Hire An Administrator? - ➤
What Makes A Great Administrator? - ➤
Organised. - ➤
Possesses leadership skills. - ➤
Attentive. - ➤
Patient. - ➤
How Much Does A Filipino Virtual Administrator Make? - ➤
How Do You Assess A Potential Administrator For Your Business? - ➤
Conduct English Assessment Tests. - ➤
Ask Scenario-based Questions. - ➤
Look for the X-factor. - ➤
Final Thoughts
Managing office operations in one physical space is already challenging as it is, but doing so in a virtual workspace can truly test any administrator’s skills and, not to mention, patience. Therefore, you need the right administrators who can provide superb admin office support in any work model.
In this article, you will learn everything you need to know about hiring Filipino virtual office administrators. We will explore the duties and responsibilities of office administrators and the ideal skills and attributes they must possess. We will also provide you with tips for screening candidates for the administrator role and with details regarding the real market value of Filipino administrators.
What Is An Office Administrator?
An office administrator has two core tasks: 1) manage employees associated with the office; and 2) ensure that the office has all the needed resources.
Depending on your needs as an employer and the company’s, you may assign office administrators to supervise office staff and provide them with support and assistance in completing their tasks or in troubleshooting. In some cases, you may ask them to conduct employee evaluations and training, too.
In addition, administrators coordinate office equipment repairs and prepare requests for new equipment. They also manage the use of office supplies, making sure that the assigned budget for them is always used wisely.
When Should You Hire An Administrator?
Too many unanswered calls, hard-to-track payments coming in and expenses going out, paperwork and forms for compliance, or sloppy files? Then it’s about time you hire an administrator.
Administrators can offer a variety of administrative services, depending on the nature of your business, but if there is one thing that administrators do best, it is handling the overall organisation of your office.
Organisation is essential not only to the performance of employees, but also to the success of any business. If your office is well-run and organised, you can be sure that your employees are given the support they need to be as productive as they can be. As a result, they get to contribute more to the performance of the company.
Administrators have become even more important for every business now that most of our communication and document sharing are done digitally. Imagine the time and effort it takes to organise digital files while maintaining their accuracy and ensuring that they can be easily located.
Administrators surely have it rough, yet they make magic happen, and that’s what makes them valuable members of any team.
What Makes A Great Administrator?
There are certain skills and attributes that make a great administrator, and these are the ones you should be looking for in a candidate.
Organised.
We cannot stress this enough: Great administrators must be organised and meticulous individuals. They must have a daily to-do list and know how to prioritise because they juggle multiple tasks. In a day, their tasks can change, so they should know what tasks to let go in order to make time for urgent ones.
Possesses leadership skills.
An effective leader has great communication skills, knows how to listen, and is a good problem solver. Administrators are sometimes tasked to lead a team, so they must possess the said attributes. They must know how to listen to the employees’ issues and concerns, provide them with possible solutions to certain problems, and communicate their ideas clearly and accurately.
Attentive.
An administrator should be attentive and sensitive to the needs of the employees and/or clients (if they are tasked to attend to one). They should be able to anticipate problems and be prepared to resolve them.
Patient.
Great administrators know how to keep their cool in stressful situations. There are times when multiple problems happen in the office all at the same time and losing their focus can mean disaster. An administrator should be patient and focused in order to come up with the best solution to each of these problems.
How Much Does A Filipino Virtual Administrator Make?
The average salary of an administrator from the Philippines is approximately PHP360,000 a year, given that he/she does the following tasks:
- Trains and supervises clerical staff
- Schedules meetings
- Arranges conference calls
- Receives or entertains visitors and clients
- Prepares correspondence
- Handles information requests
- Prepares statistical reports
- Conducts research
In comparison, administrators in Australia are paid an average base pay of AUD59,000 a year, which is equivalent to about PHP2,000,000. There’s a huge gap, we know, but if you compare the cost of living in the Philippines and Australia, this gap makes sense.
Before you begin to calculate how much you can save when you hire a Filipino administrator, we want to let you know that hiring an offshore staff is not about cost-cutting. Surely, you can save a lot by hiring a virtual administrator from the Philippines, but it is important to keep in mind the greater benefit of having a Filipino remote worker in your team, such as higher productivity and high-quality work.
How Do You Assess A Potential Administrator For Your Business?
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $8.43/hr
Febbie
Candidate ID: 537219
ADVANCED
-
B2C, Call QA, Social skills, Data Entry...
INTERMEDIATE
-
Quality Assurance, Mobile Browser Application, Canva, Data Entry...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Febbie Jane reached 2nd year college in BS - Human Resource Development Management and has a certificate in Social Psychology. She have been working for 6 years handling and performing roles such as Customer Service Representative, Data Entry and Quality Analyst. She has catered international clients since most of his work experiences are client handling.
- She was exposed and proficient to the following tasks and tools:
- XUI
- DMDAPI
- Talent Acquisition
- Data Entry
- Customer Support
- MS Excel and Word
- She has been a Customer Support Representative for 3 years. Responsible in Appointment Setting, Social Media Monitoring, doing Inbound and outbound calls. Filing tickets to an Australian Company. And, doing a little bit of sales. On top of it she also is doing Talent Acquisition tasks. Like, screening applicants for recruitment purposes.
- She has experience as Data Entry for 2 years and 5 months that track customer's records, credit score restoration and doing live sports update on AATV app.
- She has been a Quality Analyst for 1 year and 7 months as well. Responsible in maintaining the quality of the calls made by agents. Ensuring that they are following the accurate process and following the rules.
- Febbie Jane can start ASAP and prefers to any full-time and open for negotiation with part-time roles.
Strongest Behaviors
FEBBIE JANE will most strongly express the following behaviors:
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
FEBBIE JANE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; FEBBIE JANE plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Technical Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2014 to June 2015 (7 Months)
Duties and Responsibilities:
- We diagnose and resolve customers' internet connection issues.
Technical Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2012 to January 2013 (3 Months)
Duties and Responsibilities:
- We handle sim card and phone activations. We also help top up their phone.
QUALITY ANALYST
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2022 to December 2023 (19 Months)
Duties and Responsibilities:
- Quality Assurance Agent for Wayfair Sales Representatives.
- Evaluating agents calls to assure quality.
- Connect with clients regarding the quality of the calls being evaluated.
DATA ENTRY LITIGATION
Industry:
Law / Legal
Employment Period:
September 2022 to December 2022 (2 Months)
Duties and Responsibilities:
- Track customer's records.
- Credit score restoration
- File cases and check their accounts.
APP MANAGMENT
Industry:
Entertainment / Media
Employment Period:
July 2021 to March 2022 (8 Months)
Duties and Responsibilities:
- Research and add live sports update on AATV streaming applications.
- Editing logos
- Schedule prospected customers.
CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2018 to January 2020 (14 Months)
Duties and Responsibilities:
- Talent Acquisition
- Appointment Setter for medical and maintenance.
- Social Media Monitoring
- Email Handling -Quality Analyst's transcriber -Taking Council After hours calls.
- EPA air quality monitoring for Victoria.
CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2017 to April 2018 (5 Months)
Duties and Responsibilities:
- Appointment Setter
Rostering Coordinator
Industry:
Healthcare / Medical
Employment Period:
September 2024 to May 2025 (8 Months)
Duties and Responsibilities:
- Roster Management:
- Develop, maintain, and optimize efficient rosters for support staff to meet client needs and service delivery requirements.
- Create and manage staff rosters, ensuring all shifts are covered and align with client demands.
- Monitor and adjust schedules to ensure optimal efficiency and respond to changes in staff availability or client needs.
- Coordinate daily schedules, managing shift changes, and ensuring compliance with relevant legislation, awards, and organizational policies.
- Maintain and update schedules, calendars, and agendas, ensuring accuracy and timely communication with all parties involved.
- Staff Coordination:
- Communicate with support staff to confirm availability, manage shift changes, and address any scheduling issues.
- Verify the availability of clients and support workers for planned meet and greet sessions.
- Collaborate with the HR and Operations teams to recruit, train, and onboard new staff members.
- Send out reminders of scheduled meetings, shifts, and roster changes to staff and clients.
- Reschedule or cancel shifts promptly, ensuring minimal disruption to service delivery.
- Client and Stakeholder Interaction:
- Engage with clients, support coordinators, and support workers to ensure clear communication and effective scheduling.
- Manage and confirm activities for the client’s stay, addressing any special requirements or adjustments needed.
- Answer scheduling queries via email and phone, providing prompt and accurate information. 10
- Reporting and Documentation:
- Maintain accurate records of staff availability, shifts, changes, and any related documentation.
- Provide regular reports and updates to management on rostering and staffing metrics, including project timelines and associated deadlines.
- Document scheduling processes, keeping detailed records for auditing and continuous improvement purposes. o Create reports or presentations for the AGM to use during meetings, ensuring all data is well-organized and presented effectively.
- Administrative Support: o Perform administrative tasks such as filing and managing paperwork related to rostering and scheduling. o Attend meetings alongside the Rostering Manager, providing support and taking notes as needed.
- Act as the assistant to the Assistant General Manager (AGM), answering queries in their absence and supporting their day-to-day tasks.
- Assist in the development and implementation of rostering systems and processes to improve efficiency and service delivery.
- Keep the management informed of project timelines and associated deadlines, ensuring alignment with business goals.
- General Duties:
- Manage the flow of people and operations, ensuring smooth coordination across departments.
- Monitor progress of schedules, making necessary adjustments to maintain efficiency and meet organizational targets.
- Perform other administrative tasks as required to support the overall functioning of the organization.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Human Resource Development
Graduation Date:
January 9, 2024
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
B2C, Call QA, Social skills, Data Entry, Customer Service, Workforce Analysis, Client Relations, CRM,
INTERMEDIATE ★★
-
Quality Assurance, Mobile Browser Application, Canva, Data Entry, Auditing, Appointment Setting, Email HandlingMicrosoft OfficeGoogle SheetsOffice 365RingCentral
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15699311937
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: DELL
- Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $11.71/hr
Andrea
Candidate ID: 531457
ADVANCED
-
.NET 2.0, Administrative Skills, Financial Reports, Executive Assistance...
INTERMEDIATE
-
Executive Support, Executive Assistance, Email management...
Median Rate
$11.71
$13.18
if $1 = PHP52
$16.00
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 11.71 per hour or $USD 1015.07 per month
Full Time: $USD 11.71 per hour or $USD 2030.14 per month
Remote Staff Recruiter Comments
- Andrea has been employed as an Executive Assistant and Customer service representative for nearly four years, specializing in the BPO, real estate, crypto trading, and e-commerce industries. She holds a diploma in Mechanical Engineering Technology. She has catered to clients based in the US, UK, and Canada providing support in tasks such as:
- Email management
- Appointment Setting
- Customer Service
- Research
- Financial Management
- Invoices
- Bookeeping
- Data management
- Digital Marketing
- Phone Support
- Property Management
- other admin tasks
- She is proficient with Asana, Zoho, Salesforce, HubSpot, Trello, AppFolio, Xero, wave, Square Up, QuickBooks, Go High Level, Google Workspace, and Microsoft 365.
- She can start immediately for any full-time job.
- Can consider any time zone.
Strongest Behaviors
- More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
- More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.
- Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
ANDREA JANE is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
Employment History
Real Estate Executive Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
March 2022 to September 2023 (18 Months)
Duties and Responsibilities:
- Personal Assistant to the CEO: Provided dedicated personal support to the CEO within the real estate industry, managing their schedule, handling confidential matters, and ensuring efficient daily operations.
- Travel Arrangements and Personal Tasks: Managed travel arrangements, including booking flights, accommodations, and transportation, while also efficiently handling personal tasks such as online shopping for equipment and other necessities, ensuring the CEO's convenience and efficiency.
- Financial Management: Managed financial activities using Xero/Quickbooks/Square/Wave, including budget tracking, expense reports, and invoice processing and income tracking.
- Property Management: Actively contributed to property management by overseeing property maintenance, ensuring that properties were in excellent condition for guests and tenants. This included finding and managing suppliers for property upkeep, repairs, and renovations.
- Guest support VA/ Rental VA: for guests and new tenants, ensuring seamless reservations and tenant satisfaction. Involves exceptional customer service.
- Property sourcing
- CRM Management: Effectively managed the Customer Relationship, ensuring accurate and up-to-date customer information for improved client interactions and enhanced guest experiences.
- Digital Marketing: Managed digital marketing efforts, including social media management, creating newsletters, and email marketing campaigns,
Executive Assistant & Bookkeeper
Industry:
Others
Employment Period:
June 2021 to February 2022 (7 Months)
Duties and Responsibilities:
Executive Virtual Assistant
Industry:
Others
Employment Period:
April 2019 to June 2021 (25 Months)
Duties and Responsibilities:
Executive Assistant | Operations Assistant
Industry:
Education
Employment Period:
October 2023 to March 2024 (5 Months)
Duties and Responsibilities:
- Software as a Service (SaaS) Company
- Bookkeeping: Managed financial activities, including bookkeeping tasks, using Xero and Wave. Ensured accurate records of financial transactions, contributing to the company's fiscal stability. Handles accounts payable and accounts receivable.
- Social Media Engagement: Orchestrated engaging social media strategies to enhance the company's online presence. Crafted and scheduled posts, fostering connections with the audience and promoting brand visibility.
- CRM Management: Spearheaded the management of the Customer Relationship Management (CRM) system. Ensured accurate and up-to-date customer information, contributing to improved client interactions.
- Market Analysis: Conducted comprehensive market analyses, providing valuable insights for strategic decision-making. Monitored industry trends and competitor activities, staying abreast of the evolving SaaS landscape.
- Operations Support: Collaborated with cross-functional teams to optimize operational processes. Assisted in the development and execution of business strategies, contributing to overall efficiency.
- Executive Support: Undertook responsibilities ranging from scheduling and meeting coordination to ad hoc tasks. Maintained a high level of confidentiality while handling sensitive information.
Executive Assistant | Operations Assistant
Industry:
Computer / Information Technology (Software)
Employment Period:
April 2024 to August 2025 (15 Months)
Duties and Responsibilities:
- Client needs streamlining of his day to day operations.
- Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
- Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
- SOP Management and Creation: Made sure that every tasks and operations in the company is written in a document where they can update the document as they improve the process.
- CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
- Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
- Community Management: Managed multiple communities in different platforms where the Client has their social media presence. Managed engagements, reminders, and answers different questions.
- Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.
Executive Assistant
Industry:
Consulting (Business & Management)
Employment Period:
September 2024 to January 2025 (4 Months)
Duties and Responsibilities:
- Bookkeeping: Managed financial records, including tracking expenses, invoicing clients, and reconciling accounts to ensure accurate financial reporting.
- Social Media Management: Created and scheduled engaging content across various social media platforms, fostering community interaction and enhancing the coach’s online presence.
- Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
- Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
- CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
- Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
- Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.
Executive Assistant/Operations Support
Industry:
Consulting (Business & Management)
Employment Period:
December 2024 to August 2026 (20 Months)
Duties and Responsibilities:
Executive Assistant Bookeeper
Industry:
Accounting / Audit / Tax
Employment Period:
July 2021 to February 2022 (7 Months)
Duties and Responsibilities:
- Digital Presence Enhancement: Executed SEO strategies and Yoast optimization for the firm's online content, improving visibility and attracting potential clients.
- Developed and maintained a blog to showcase the firm's expertise and insights in the accounting industry. •
- Financial Management: Handled bookkeeping tasks to contribute to the financial stability of the firm. Used Xero, Wave and Zoho Books.
- Strategic Communication: Curated and distributed monthly newsletters to keep clients informed about industry updates, tax advice, and firm highlights.
- Personal Assistant: Provided dedicated support to the firm's owner and tax advisor in managing day-to-day tasks and priorities.
- Assisted in personal matters, contributing to the overall efficiency and well-being of the owner.
Education History
Field of Study:
Engineering (Mechanical)
Major:
Diploma in Mechanical Engineering Technology
Graduation Date:
July 22, 2022
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
.NET 2.0, Administrative Skills, Financial Reports, Executive Assistance, Executive Support, Digital Marketing, Social Media Management, Social Media Marketing, Account Management, Bookkeeping, Xero, QuickBooks, Project Management, Operations Management, Property Management, Customer Service, Email Support, Email Marketing, Personal Assistance, Email management, Calendar Management, Zoho CRM, Marketing automation, Website Management, Website Builder, CRM,
INTERMEDIATE ★★
-
Executive SupportExecutive AssistanceEmail management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15488326581
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ACER
- Processor: Intel Core i5
- Operating System: Windows 11
All-inclusive Rate: USD $8.43/hr
Ray
Candidate ID: 529861
ADVANCED
-
Customer Service, IT Technical Support, Microsoft Office, Google Apps...
INTERMEDIATE
-
Customer Experience, Technical Support, Phone Support, Escalations...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.03 per hour or $USD 608.90 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- RJ has a bachelors degree in Computer Science and has been working for almost 8 years in the business process outsourcing companies handling roles such as Technical Support, Customer Service Representative, Process Associate, Lead Generation Specialist and back office admin, handling accounts such as IT Software, Warehouse, healthcare, financial and food delivery services. He has catered to US and UK Clients.
- Within his 8 years professional work experiences in the BPO companies, he was promoted to SME, QA and Team Leader.
- He was exposed to the following tasks:
- Phone Support
- Customer Service
- Technical Support
- Processing Claims
- Shipment
- Administrative tasks
- He is proficient in using tools such as Microsoft Office, Google Apps, Programming languages: Visual Basic 6.0 and .net, PHP. Zendesk, Shopify and Amazon.
- He can start ASAP, amenable to working ane shifts and open to any full-time or part-time roles.
Strongest Behaviors
- Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
- Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
- Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
- Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
Ray John is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.
Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Ray John takes work and responsibilities very seriously and expects others to do the same.
Employment History
Customer experience executive
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2021 to October 2023 (25 Months)
Duties and Responsibilities:
- Handle agents questions about the process
- Answer escalations ticket if necessary, create hourly reports.
- Review incoming tickets and properly dispose duplicate tickets
Lead Generation Specialist Transparent BPO Health card lead generation specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2021 to August 2021 (6 Months)
Duties and Responsibilities:
Technical Support Representative Cyber Security Analyst
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2023 to September 2023 (5 Months)
Duties and Responsibilities:
- Troublesooting, downloading and installing ExpressVPN on Windows, iOS, Android, Mac and routers.
Customer Service Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2022 to March 2023 (6 Months)
Duties and Responsibilities:
- Review claims and provide correct medical codes so Insurance company can understand the decisions on claims.
Technical Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2020 to February 2021 (3 Months)
Duties and Responsibilities:
- Correct product dimentions, Check product stocks in Shopify/Amazon and other selling platforms. Review and direct product that needs to be replaced or reorder.
Customer Service Associate Concentrix
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2019 to February 2020 (12 Months)
Duties and Responsibilities:
- Process payment, Lost and stolen card reports and review their montly statements.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2018 to February 2019 (4 Months)
Duties and Responsibilities:
- Review orders, check order status and resolve any problem with the food that was delivered to the customers.
Process Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2017 to May 2018 (11 Months)
Duties and Responsibilities:
- Process payment, Lost and stolen card reports and offer sales or upgrades to their existing credit cards.
Technical Service Representative II
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2015 to May 2017 (20 Months)
Duties and Responsibilities:
- Troublesooting, downloading and installing office/windows apps on computers.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Balanga City, Bataan
Graduation Date:
March 27, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer ServiceIT Technical SupportMicrosoft OfficeGoogle Apps
INTERMEDIATE ★★
-
Customer Experience, Technical Support, Phone SupportEscalationsQuality AssuranceCustomer ServiceLead Generation
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15514306400
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Asrock
- Processor: Ryzen 5 3500x
- Operating System: Windows 11
All-inclusive Rate: USD $7.49/hr
Grace
Candidate ID: 529776
ADVANCED
-
Customer Service, Data Collection, Finance, Data Entry...
INTERMEDIATE
-
...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
- Grace has been working for more than ten years in various BPO companies. She was previously a Customer Service Representative, Debt Advocate, E-commerce Customer Service Associate, and Collections Agent and was promoted as a Team Performance Manager/Team Leader where she handled escalations and provided coaching and quality assurance.
- She has been providing customer support via emails, phone calls, and chats to the US, AU, and European clients.
- Overall, she is competent in performing the following tasks:
- Collections
- collecting debts, skip tracing, data entry, investigating, negotiating, and coordinating with banks
- E-commerce
- provide product knowledge, track orders, update subscriptions, process billing/payments, process cancellations of orders
- Collections
- She is proficient with Debtrak, ZOHO CRM, Zendesk, Georgias, and Shopify.
- She is available to start immediately.
https://www.predictiveindex.com/reference-profile/controller/
Strongest Behaviors
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follows up to ensure they’re done properly and on time.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Grace Ann is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. She has the drive to get things done right and in accordance with established standards of accuracy and quality.
She is a conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that she knows what she is talking about before speaking. Needs a lot of certainty and structure in her work so that it meets very high, specific quality standards.
Employment History
Debt Advocate
Industry:
Banking / Financial Services
Employment Period:
August 2021 to December 2022 (16 Months)
Duties and Responsibilities:
- Create a summary of the investigation of the responsible lending obligation via email to banks.
- Discuss disputes and negotiate mutually beneficial outcomes through a settlement with banks.
- Provide consistent updates on the investigation process to banks via email
- Contact banks via email to request for missing credit disclosure or application requirements
Chat Support Representative
Industry:
Banking / Financial Services
Employment Period:
January 2023 to July 2023 (6 Months)
Duties and Responsibilities:
- Responding to customer's emails with different concerns. I handled Peer-to-peer issues such as crypto disputes
- Guiding users on how to buy and sell crypto
- Providing market updates according to their place of origin
- Handle and resolve appeals against possible scammers
Customer Service Agent
Industry:
Others
Employment Period:
October 2007 to April 2009 (18 Months)
Duties and Responsibilities:
- Assist and process customers' credit card applications over the phone.
- Once approved, we offer insurance and bank card transfers. If declined, we politely advise them and encourage them to re-apply after a certain number of months.
- We must meet a certain average handling time per call.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Supply Chain Management
Graduation Date:
January 2, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Data Collection, Finance, Data Entry, Debt settlement, Administrative Support,
INTERMEDIATE ★★
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15471336183
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $8.90/hr
Ma.
Candidate ID: 529768
ADVANCED
-
Administrative Skills, Executive Assistance, Graphic Design, Hootsuite...
INTERMEDIATE
-
Business Management, Social Media Management, Paralegal, Outsourcing...
Median Rate
$8.90
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.90 per hour or $USD 771.37 per month
Full Time: $USD 8.90 per hour or $USD 1542.73 per month
Remote Staff Recruiter Comments
- Justine has been working for almost 3 years handling roles such as Admin Operations Assistant/Case Manager Virtual Assistance, Executive Admin Assistant, Content Creator Virtual Assistance, Quality Assurance Virtual Assistance and Operations Customer Service Representative in the Business Process Outsourcing Company, Construction Firm, Law Firm, e-commerce, affiliate marketing, solar business, digital marketing and financial services. She was able to cater clients from US and UK.
- She was exposed to the following tasks:
- Executive Virtua Assistance
- Accounting
- Appointment Setting
- Sales Lead Generation
- Property Management
- Amazon Product Research
- Legal Assistance
- Payroll
- Calendar management
- Graphic design
- Customer Service
- Social media management
- Bookkeeping
- Invoicing
- Contract Management
- Handled a team (web developers,graphic designers, an SEO analyst, social media specialists, paid media specialists, digital marketing specialists)
- Admnistrative tasks
- She is proficient in using tools such as: Adobe Express
- Asana
- Canva
- CapCut
- Calendly
- Clickup
- Eventbrite
- Google Data Studio
- Google Analytics
- Google Trends
- Last Pass
- Lucid Chart
- OneDrive
- Panda Docs
- Quickbooks
- Shopify
- Slack
- Trello
- Toggl
- SuperHuman
- Helium 10
- HootSuite
- Hubstaff
- Loom
- LinkedIn Navigator
- Monday.com
- MS Word/Excel
- MyCase
- Notion
- WooCommerce
- Xero
- Zappier
- Zoom
- Flodesk
- Call Log Tracking Metrics
- Animaker
- Chat GPT
- Tube Buddy
- She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Ma Justine is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Ma Justine, who takes responsibilities very seriously.
With experience and/or training, Ma Justine will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ma Justine is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Admin Operations Assistant/Case Manager VA
Industry:
Law / Legal
Employment Period:
August 2021 to February 2022 (6 Months)
Duties and Responsibilities:
- Provided Admin/Executive/Workforce services such as productivity monitoring ofemployees, attendance, payroll, contracts, sending memos, providing/creating logincredentials for new hires, onboarded/offboarded staff, and fixed disputes and otherwork-related concerns.
- Sending/Booking calendar meetings and invites.
- Creating/Implementing company policies.
- Sending/presenting reports to the CEO.
- Assigned in recruitment to create graphics and posters for the current campaign.
- Sourced talents from LinkedIn, Indeed, and Online Jobs.
- Created talent descriptions and duties for our next hire/candidate.
- Provided bookkeeping services as well using Quickbooks and Panda Docs.
- Reporting to the VP every week for the employees and team performance.
- Managed and scheduled social media postings for FB, IG, and TikTok.
- Worked closely with the division managers of each department to discuss the agenda forthe week, the coming week, and the entire month. Discussing what things should beprioritized first to improve the company's performance and sales.
- Develop technical and business requirements and always strive to deliver intuitive anduser-centered solutions.
- Filed pleadings, and called court districts to confirm the case’s status and if the files fromus had been received successfully a week before the pleading day.
- Managed/Organized files in OneDrive and MyCase making sure that the tags for clientsare correct, if whose we currently working on, and the cases we closed.
- Created/Sent invoices to clients and follow-ups.
Executive Admin Assistant Content Creator VA
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2021 to August 2021 (4 Months)
Duties and Responsibilities:
- Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings.
- Managed the team and had meeting with them to know the status of the work their doing.
- Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc.,
- Product Research and product listings on Amazon.
Quality Assurance VA
Industry:
Construction / Building / Engineering
Employment Period:
May 2020 to April 2021 (11 Months)
Duties and Responsibilities:
- Assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with.
- Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed.
- Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day.
- Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio.
- Sent reports to the CEO and account managers.
Operations Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to April 2020 (15 Months)
Duties and Responsibilities:
- Explained and educated the breakdown of the client's finances and billings.
- Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales.
- Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc.,
Admin Executive Assistant/Accounting/Bookkeeping Assistant
Industry:
Property / Real Estate
Employment Period:
July 2023 to April 2024 (9 Months)
Duties and Responsibilities:
- Provided Admin and Accounting/Bookkeeping assistance to track income and expense.
- Created a new MS Excel major accounting sheet.
- Present accounting reports for my boss’ business and personal accounting.
- Reconciled reports using Xero. Reconciled reports using Xero.
- Add products to the Shopify store.
- Performed monthly rate analysis for properties.
- Sending/Booking calendar meetings and invites.
- Created operations manual for the processes.
- Done market comparison research.
- Helped on tracking current propery auctions.
Office Administrative Assistant
Industry:
Construction / Building / Engineering
Employment Period:
May 2024 to August 2024 (3 Months)
Duties and Responsibilities:
- Maintain and update records accurately and efficiently.
- General administration including inbox management and drafting correspondence
- Assist in compiling professional documents, presentations, reports, letters & documents.
- Process bills for payment (purchase orders, approvals, payment processing, remittances, new supplier setup).
- Contribute to bookkeeping tasks like account reconciliations, journal entries and monthly/weekly client updates.
- Perform payroll processing and timesheet entry accurately and on time.
ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA
Industry:
Construction / Building / Engineering
Employment Period:
April 2024 to July 2025 (15 Months)
Duties and Responsibilities:
- Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted and managed project coordination.
- Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs.
- I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread.
- Used QuickBooks to create and send invoices to clients.
- Created content for social media, including before-and-after photos, videos, and work-in-progress updates.
ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA
Industry:
Employment Period:
April 2024 to July 2025 (15 Months)
Duties and Responsibilities:
ADMIN BOOKKEEPING ASSISTANT
Industry:
Property / Real Estate
Employment Period:
July 2023 to January 2025 (18 Months)
Duties and Responsibilities:
- Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting.
- Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties.
- Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.
ADMIN BOOKKEEPING ASSISTANT
Industry:
Employment Period:
July 2023 to January 2025 (18 Months)
Duties and Responsibilities:
CUSTOMER SERVICE ASSOCIATE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2024 to June 2024 (5 Months)
Duties and Responsibilities:
- Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity.
- This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength.
- Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.
CUSTOMER SERVICE ASSOCIATE
Industry:
Employment Period:
January 2024 to June 2024 (5 Months)
Duties and Responsibilities:
SALES ADVISOR 1
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2022 to February 2023 (6 Months)
Duties and Responsibilities:
- Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget.
- Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.
SALES ADVISOR 1
Industry:
Employment Period:
January 1970 to Present
Duties and Responsibilities:
ADMINISTRATIVE ASSISTANT/CASE MANAGER
Industry:
Computer / Information Technology (Software)
Employment Period:
August 2021 to February 2022 (5 Months)
Duties and Responsibilities:
- Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns.
- Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs.
- Managed calendars, scheduled meetings, and presented reports to the CEO and VP.
- Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns.
- Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok.
- Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients.
- Regularly collaborated with department managers to prioritize tasks and drive company performance.
ADMINISTRATIVE ASSISTANT/CASE MANAGER
Industry:
Employment Period:
January 1970 to February 2022 (625 Months)
Duties and Responsibilities:
VIRTUAL ASSISTANT/QUALITY ASSURANCE
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
May 2020 to April 2021 (10 Months)
Duties and Responsibilities:
- Managed social media KPI monthly reports, keyword reports, analytic and statistic reports.
- Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.
VIRTUAL ASSISTANT/QUALITY ASSURANCE
Industry:
Employment Period:
January 1970 to April 2021 (615 Months)
Duties and Responsibilities:
OPERATIONS CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to November 2020 (22 Months)
Duties and Responsibilities:
OPERATIONS CUSTOMER SERVICE REPRESENTATIVE
Industry:
Employment Period:
January 2019 to November 2020 (22 Months)
Duties and Responsibilities:
Education History
Field of Study:
Marketing
Major:
Marketing
Graduation Date:
January 1, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills, Executive Assistance, Graphic Design, Hootsuite, Bookkeeping, Project Management, Accounts Receivable Management, Accounts Payable Management, Collections,
INTERMEDIATE ★★
-
Business Management, Social Media Management, Paralegal, Outsourcing, Shopify, Graphic Design, Accounting, Bookkeeping, Virtual Assistant Skills, Executive Support, Appointment Setting, Lead Generation, B2B Marketing, B2C Marketing, Facebook Marketing, Online Marketing, Social Media Marketing, Telemarketing, Product Listing, Amazon Product Research, Graphics, Legal Consulting, Customer Service, Administrative Support, SEO, Marketing automation, Construction accountingSalesforce AnalyticsOracle FinancialsSAPAriba
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/19451537062
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MacBook Air
- Processor: Apple M5
- Operating System: MacOS X
All-inclusive Rate: USD $8.43/hr
Michile
Candidate ID: 528578
ADVANCED
-
Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics...
INTERMEDIATE
-
Administrative Support...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Mich has a bachelor's degree in Entrepreneurship and has been working for almost 9 years handling and perfoming roles such as Executive Virtual Assistant, Accounting Staff, Customer Service Representative, Property Specialist, Purchasing Staff, Purchasing Officer, Product Research and Administrative Assistant working in the industries such as Real-Estate, BPO (Retail Account) and Cooperatives. She has catered to US and Australian Clients.
- She was exposed to the following tasks:
- Phone Support
- Accounting
- Order Management
- Invoicing
- Purchasing
- Data Entry
- Amazon Seller Central Management
- Web Research
- Product Research
- Social Media Management
- Photo Editing
- Appointment Setting
- B2B Lead Generation
- Email and SMS Management
- Administrative Tasks
- She is proficient in using tools such as:
- Oracle Netsuite System
- Microsoft Dynamix AX
- Amazon Seller Central
- Monday.com
- Hi-Pages
- Houzz
- QUICKBOOKS
- XERO - 3 months
- Invoice2go
- INVENTORY LAB
- Microsoft Office Products
- Google Docs
- Discord
- Slack
- Canva
- Keap Infusionsoft CRM
- Shopify - 9 months
- FB | IG | Linked In | Wordpress
- She can start ASAP, amenable to working any shifts and open to any full-time and part-time roles.
Strongest Behaviors
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Michile is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Michile gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
JOINERY SERVICES FAMILY BUSINESS - Australian Client
Industry:
Others
Employment Period:
January 2023 to October 2023 (9 Months)
Duties and Responsibilities:
- Data Entry - updating of Lead Generation status on Monday.com
- Encoding Leads from Hi Pages, Houzz, Insil, SMS, Shopify, Facebook and Email Leads transferred tomonday.com
- Email and SMS Management - replying to customers messages via Email and responding via SMS
- Lead Generation - Research on various topics.
- Adding Products on Shopify
- Creating Invoice via Invoice2go.com
SOCIAL MEDIA MANAGER
Industry:
Property / Real Estate
Employment Period:
January 2023 to September 2023 (8 Months)
Duties and Responsibilities:
- Create Canva Designs
- Social Media Management (FB Personal, FB Page, IG and Facebook Group)
- Create and Send Email Broadcast to Clients
ADMINISTRATIVE/EXECUTIVE VA
Industry:
Retail / Merchandise
Employment Period:
June 2022 to January 2023 (7 Months)
Duties and Responsibilities:
- Data Entry
- Email Management
- Inventory Management
- Cash Flow Creation
- Seller Central Management
- Payroll Processing
PRODUCT RESEARCHER VA
Industry:
Retail / Merchandise
Employment Period:
January 2022 to June 2022 (5 Months)
Duties and Responsibilities:
- Daily Product Sourcing of items to be soldin Amazon.
- Search, analyze, and evaluate online suppliers and their product categories/product range, in line withthe client’s considered profit and sales targets as well as budget.
- Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, usingvarious tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS
- Data Entry
- Providing good deal with client's criteria of 3$ Profit, 30% ROI, 150,000 BSR.
PURCHASING OFFICER
Industry:
Others
Employment Period:
August 2018 to February 2020 (18 Months)
Duties and Responsibilities:
- Data Entry
- Email Management
- Online buying of Purchase Requests
- Purchase order creation using Microsoft Dynamics AX System.
- Monitoring of all the purchased items from the supplier (status or each ordered items)
- Coordinates with Contractors and Suppliers about the Company's incoming Project
- Process Supplier and Contractor Payment.
- Supervise
- Project implementation.
- Evaluate Contractor and Supplier's financial capacity (getting the total assets, liabilities and owners equity)
PURCHASING STAFF
Industry:
Property / Real Estate
Employment Period:
May 2016 to July 2018 (26 Months)
Duties and Responsibilities:
- Data Entry
- Process Purchase Orders using Oracle Netsuite System
- Evaluates Suppliers and Contractors Pre-Qualification Requirements.
- Receiving of Suppliers Concerns (Via Telephone & Email Communication)
- Handles Project biddings (Sends Invitation to Bid and Notice and Meeting Minutes to Supplier, Managerand CEO)
- Preparing Supplier invoices for endorsement to the accounting department for payments.
- Handles Pre-Bidding Conference and Technical Alignment.
ADMINISTRATIVE PROPERTY SPECIALIST
Industry:
Property / Real Estate
Employment Period:
May 2015 to May 2016 (12 Months)
Duties and Responsibilities:
- Receiving of inquiries from clients and investors and assisting them in their concerns.
- Sales and Marketing
- Property listings, interview prospective clients, accompany clients to property site, discuss conditions ofsale, and draw up real estate contracts.
- Preparing documents such as representation contracts, purchase agreements, closing statements, deedsand leases.
- Saturation, Telemarketing and Manning.
- Appointment Setting
- Processing of Documents and Payments of Clients.
CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2014 to April 2015 (6 Months)
Duties and Responsibilities:
- Receiving customer complaints and responding to customer inquiries.
- Processing of Customer Orders.
- Recording details of comments, inquiries, complaints, and actions taken.
- Ensuring customer satisfaction.
ADMINISTRATIVE ACCOUNTING STAFF
Industry:
Others
Employment Period:
April 2014 to October 2014 (6 Months)
Duties and Responsibilities:
- Assist members inquiry and updates members contribution and loanable amount.
- Updates Journal entries and posting to the ledger.
- Processing, Preparation and Releasing of cheque.
- Prepares financial reports.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Entrepreneurship
Graduation Date:
January 1, 2014
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
January 1, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics, Amazon, QuickBooks, Xero, Microsoft Office, Google Apps, Slack, Canva, CRM, Shopify,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type:
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: 12th Gen Intel(R) Core(TM) i5-12450H 2.00GHz
- Operating System: Windows 11
All-inclusive Rate: USD $7.03/hr
JESSICA
Candidate ID: 527652
ADVANCED
-
QuickBooks, Google Apps, Microsoft Office, Skype...
INTERMEDIATE
-
Xero Accounting, Canva, Logistics...
Median Rate
$7.03
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 7.03 per hour or $USD 1217.79 per month
Remote Staff Recruiter Comments
Jessica is a seasoned professional with extensive experience in various facets of administrative support, travel management, and procurement. Known for her comprehensive assistance to executives, she excels in:
- Managing schedules and appointments
- Coordinating and managing travel arrangements for staff and expatriates
- Facilitating the purchase orders, billing, inventory, and logistics using Quickbooks
- Handling import/export, legal documents, and data filing
- Utilizing the Attendance Management System for tracking
- Responding to phone calls, emails, and various administrative tasks
Predictive Index Behavioral Profile - Altruist
Strongest Behaviors:
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Drive to protect the company against risk by doing things in general accordance with established standards.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Jessica is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude makes her readily approachable. Jessica gets along easily with a wide variety of people.
Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, she can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
PURCHASER
Industry:
Construction / Building / Engineering
Employment Period:
January 2017 to March 2023 (74 Months)
Duties and Responsibilities:
- To ensure cost savings, consider suppliers that offer a balance between quality and affordability
- Evaluate proposals and quotations using a tabulation or canvass report
- Maintain open communication channels between end-users and suppliers
- Negotiate with vendors on price, terms, warranties, and delivery using technical and commercial evaluation
- Use Quickbooks to manage purchase orders, billing, inventory, and logistics
- Collect data for assigned engineers to use as a reference for project estimates
PURCHASER
Industry:
Retail / Merchandise
Employment Period:
August 2014 to January 2017 (28 Months)
Duties and Responsibilities:
- Responsibilities include overseeing vendor communication
- Analyzing purchase orders
- Generating reports
- Computing duties and taxes
- Estimating landed costs
- Creating purchase orders
- Expediting deliveries
- Resolving shortages, reviewing requisition orders, managing inventory, and maintaining records
ADMIN ASSISTANT
Industry:
Mining
Employment Period:
August 2009 to July 2014 (59 Months)
Duties and Responsibilities:
- Assist company executives and officials
- Manage travel arrangements
- Handle data filing and administration
- Facilitate purchase orders
- Monitor stock deliveries and logistics
- Track employee attendance
- Respond to phone calls, emails, and other administrative tasks as directed
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Management
Graduation Date:
May 13, 2008
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
QuickBooks, Google Apps, Microsoft Office, Skype, Accounts Payable Management, Order Entry, Order Processing,
INTERMEDIATE ★★
-
Xero AccountingCanvaLogistics
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: https://www.speedtest.net/result/15386217286
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Lenovo
- Processor: Intel Core i3-7100 CPU
- Operating System: Windows 10
All-inclusive Rate: USD $6.56/hr
Charity
Candidate ID: 527041
ADVANCED
-
Salesforce CRM, Google Apps, Microsoft Office...
INTERMEDIATE
-
Administrative Support, Administrative Skills, Sales, Insurance Consulting...
Median Rate
$6.56
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.56 per hour or $USD 568.28 per month
Full Time: $USD 6.56 per hour or $USD 1136.56 per month
Remote Staff Recruiter Comments
- Kakay, a non-practising nurse and licensed financial advisor, has worked in the pharmaceutical, local government unit, online educational institution, and insurance industries for over 20 years, handling and performing roles such as Financial Advisor, Executive Assistant, ESL Tutor/teacher, Corporate Nurse, HR Personnel, Public Information Officer, Staff Nurse, and Medical Representative. She has a Bachelor of Science in Nursing. She has served local customers.
- She was exposed to the following tasks:
- Sales
- Phone Support
- Email Handling
- Calendar management
- ESL Teaching
- Payroll
- Customer Service
- Client Relations
- Administrative tasks
- As a Financial advisor, her tasks are:
- Offer Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
- Conducts Financial Needs Analysis for interested clients and companies.
- Handles and maintain clients and companies
policies while in force.
- She is proficient in using tools such as Salesforce, Google apps and MS tools.
- She can start ASAP and open to any full-time or part-time roles.
Predictive Index Profile - Guardian
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charity will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Licensed Financial Advisor
Industry:
Insurance
Employment Period:
March 2019 to October 2023 (55 Months)
Duties and Responsibilities:
- offers Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
- conducts Financial Needs Analysis for interested clients and companies.
- handles and maintain clients and companies policies while in force.
Executive Assistant
Industry:
Others
Employment Period:
October 2016 to October 2023 (84 Months)
Duties and Responsibilities:
- Assist and handles all admin tasks and simple bookkeeping of the company.
- Manages his business emails, social media account of the company for queries.
- interacts with customers in owner's behalf and attends meeting and seminars.
- organizes weekly schedule of deliveries and summary of the transactions and prepares statement of account of clients.
- In charge and updates employee's welfare like health and accident insurances.
- Checks payroll and payables from the Accounting team and submits to the owner for processing of payments. And any other clerical and admin task required by the CEO,
Public Information Facilitator
Industry:
Government / Defence
Employment Period:
January 2015 to December 2016 (23 Months)
Duties and Responsibilities:
- Assistant Editor-in-Chief of the company's newsletter, wall news and annual report of the coop.
- Organizes meetings amongst member-customers of the cooperative if new mandates from the government will be enforced.
- Acts as Public Relations Officer to other cooperatives all throughout the country.
- Makes and announces power interruption report to radio station and cable networks.
- Makes written correspondence in behalf of the General Manager and assists in the organization of the Annual General Assembly of the cooperative.
ESL TUTOR/TEACHER
Industry:
Education
Employment Period:
April 2020 to December 2021 (20 Months)
Duties and Responsibilities:
- ESL (English as Second Language) tutor, teaches english language lessons to students both young and adult to non-native speakers.
- Prepare classroom and course materials as assigned in the software provided by the company.
- Grade students' assessments
- Create individualized plans for students with special requirements (e.g. learning disabilities).
- Research new teaching methods for teaching English as a second language.
- Create a supportive and positive classroom environment especially if dealing with pre- schoolers and school age students.
- Follow national protocols, taboo and other social and political awareness of the country,
Staff Nurse
Industry:
Government / Defence
Employment Period:
November 1999 to September 2001 (22 Months)
Duties and Responsibilities:
- Provides high quality nursing care to the patient while following hospital and health protocols.
- Prepares and administers Oral and Parenteral Medicines. Works hand in hand with Nursing Attendants, Care Givers and Midwives in giving nursing care.
- Prepares patient for any diagnostic and surgical procedures. Performs the Nursing care plan, explains the procedures and medicines to the family members as well as the patient.
- Assist during doctor's calls and patient's rounds.
- Performs any other tasks assigned by the doctors and other superiors.
- Discusses home management and discharge plans to patients and next of kin or any other family members. Maintains confidentiality of patient's records.
Corporate Nurse
Industry:
Government / Defence
Employment Period:
October 2001 to December 2014 (158 Months)
Duties and Responsibilities:
- Maintains employees health records and assists Company Physician in assessment and health management of the employees.
- Facilitates in the processing of insurance and health claims (social security and ECC claims) of employees.
- Conducts health seminars to employees and customers.
- Home visits injured and sick employees.
- In charge of Non-life Insurances as well as motor vehicle insurances of the company. Committee Chair for the In-house hospitalization program of the company.
- Prepares letter of authority before hospital admissions as well as preparing the accounts payables to doctors and hospitals. Assist is the updating of the 201 file of all employees.
Medical Representative
Industry:
BioTechnology / Pharmaceutical / Clinical research
Employment Period:
June 1997 to December 1998 (18 Months)
Duties and Responsibilities:
- Sells and promotes the company's pharmaceutical products to Pediatricians and City Health Doctors.
- Increase the drugs sales by performing needs analysis and cost benefit reports from other competitor products.
- Monitor sales of the products by getting the monthly sales volume of the product from drugstores and pharmacies as well as the number of prescriptions from the pediatricians that were covered by the product.
- Gives weekly free samples to participating drugstores to walk in customers in order to product awareness, answer queries, provide advice and introduce new products.
- Negotiates and collaborates with hospital drugstores and doctors to patronize your medicines.
Education History
Field of Study:
Nursing
Major:
Nursing
Graduation Date:
January 1, 1996
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Salesforce CRMGoogle AppsMicrosoft Office
INTERMEDIATE ★★
-
Administrative Support, Administrative Skills, Sales, Insurance Consulting, Phone Support, Email Marketing, Email Support, Email Handling, TeachingOnline TeachingCustomer ServiceCustomer RelationsClient Relations
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MACBOOK PRO 2020 M1
- Processor: 0
- Operating System: MacOS X
All-inclusive Rate: USD $7.49/hr
MARJORIE
Candidate ID: 526498
ADVANCED
-
Xero, Microsoft Office, Google Apps...
INTERMEDIATE
-
Human Resource Management, Recruiting, Administrative Support, Payroll Management...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
- Marj has been working for almost 6 years in several industries such as Manpower, Constructions and Medical where she handled and performed roles such as Human Resource Staff, HR - Time Keeper and HR Officer (Timekeeping & Payroll) . She holds a bachelors degree in Human Resource Development Management.
- She was exposed to the following tasks:
- Timekeeping
- Payroll
- End-to-end Recruitment (Nurses and Admin positions such as Purchasing)
- Administrative tasks
- She is proficient in using tool such as MS Tools, Payroll System and Google Apps.
- She is Xero certified.
- She can start ASAP, amenable to working any shifts and open for any full-time or part-time role.
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, MARJORIE is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. MARJORIE gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
HR – Timekeeper
Industry:
Others
Employment Period:
April 2019 to March 2020 (11 Months)
Duties and Responsibilities:
- A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
- A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
- A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
- A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
- A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
- A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
- A timekeeper plays a role in the implementation of new employee orientation programs.
HR Officer Timekeeping AND Payroll
Industry:
Others
Employment Period:
December 2020 to June 2023 (30 Months)
Duties and Responsibilities:
- Verifies attendance, hours worked & pay adjustment of the employees within cut-off
- Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
- Submits employee movements for pay adjustment
- Process Payroll Summary Report every month for locals & foreign employees
- Process Daily, Weekly, and Monthly Payroll Report
- Collects all the Department Schedules
- Collect daily the raw data of their actual logs for monthly report
- Process Monitoring Reports (Leave, tardiness etc.)
- Send memo for tardiness and other related attendance violation
- Maintain the employee 201 files & Employee database in the system
- Assist in administering payroll processing of all employees
- Performs other tasks as assigned by your superior from time to time.
HR Staff
Industry:
Healthcare / Medical
Employment Period:
November 2017 to July 2018 (8 Months)
Duties and Responsibilities:
- To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
- To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
- To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
- To request office supplies and other materials needed by the Personnel Department.
- To update 201 files of the employees.
- To prepare the monthly daily time record (DTR) of employees.
- To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
- To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
- To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
- To assist the employees to fill up PHIC, HDMF, SSS and BIR forms.
- To perform other duties as may be required by the management.
HR – Timekeeper
Industry:
Employment Period:
April 2019 to March 2020 (11 Months)
Duties and Responsibilities:
- Processes weekly timekeeping.
- Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
- Processes Semi weekly timekeeping.
- Sends reports (payroll instructions, dataload adjustment and leave balance).
- Sends OT report after every cut off (weekly & semis).
- Generates monthly manhours.
- Sends Perfect attendance report quarterly and annually.
- Sends Cola report quarterly and annually to NGA.
- Generates tardiness memo every month for 6 times late.
- Performs other tasks as assigned by your superior from time to time.
Education History
Field of Study:
Human Resource Management
Major:
HRDM
Graduation Date:
January 1, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
XeroMicrosoft OfficeGoogle Apps
INTERMEDIATE ★★
-
Human Resource ManagementRecruitingAdministrative SupportPayroll ManagementPayroll Processing
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: Intel(R) Core (TM) i5-2500U CPU @ 3.30 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $7.49/hr
Eiza
Candidate ID: 526326
ADVANCED
-
Customer Support, Customer Service Management, Data Entry, Facebook Management...
INTERMEDIATE
-
.NET 2.0...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
- Eiza has been working for almost 12 years in the Business Process Outsourcing Industries handling accounts such as Telecommunications and Leasing Company performing roles such as Customer Service Representative and Appointment Setter. She then venture into the freelancing world and became a General Virtual Assistant. She holds a bachelor's degree in Information technology. She has catered to international clients.
- She was exposed to the following tasks such as:
- Phone Support - Inbound and Outbound
- Appointment Setter
- B2B and B2C Campaign
- Lead Generation
- Customer Service
- Bookkeeping
- Social Media Management
- Conduct Research
- Administrative tasks
- She is proficient in using tools such as:
- MS Tool
- Avaya
- Hubstaff
- Zoom
- Skype
- Google Apps
- She can start ASAP, amenable to working any shifts and open to any part-time roles.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Eiza is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eiza, who takes responsibilities very seriously.
With experience and/or training, Eiza will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Eiza is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
General Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2020 to July 2022 (21 Months)
Duties and Responsibilities:
- Dealing with Customer Service, Bookkeeping, Building and Updating busy call center setting. Strong Database, Conduct Research, Creating Social Media Profiles, Managing dedication in helping customer to Social Media presence
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2011 to February 2018 (85 Months)
Duties and Responsibilities:
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Appointment Setter
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2009 to October 2010 (14 Months)
Duties and Responsibilities:
- Calling out if potential clients are interested in products and services, then scheduling a time for Sales Representatives to meet with each potential client.
Live Chat Agent
Industry:
Law / Legal
Employment Period:
October 2023 to November 2024 (13 Months)
Duties and Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information about products, services, policies, and procedures.
- Handle multiple chats simultaneously while maintaining high quality and attention to detail.
- Guide users through technical issues such as website navigation, order placement, or account setup.
- Ensure unresolved issues are followed up and closed in a timely manner.
- Confirm customer satisfaction and offer additional help if needed.
- Follow company protocols for data privacy, security, and customer service standards.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Management
Graduation Date:
January 2, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Support, Customer Service Management, Data Entry, Facebook Management, Customer Handling, Microsoft Office, Avaya, Skype, Google Apps, Intercom,
INTERMEDIATE ★★
-
.NET 2.0
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15326679174
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: core i5 10th gen
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Darwin
Candidate ID: 526306
ADVANCED
-
Customer Service, Outbound Sales, Inbound Sales, Google Apps...
INTERMEDIATE
-
Administrative Support...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Darwin has been working for almost 8 years in the PH booking firm and Business Process Outsourcing handling radio network account where she handled and performed roles such as Customer Service Representative and Office Staff. She holds a bachelor's degree in Business Administration.
- He attended online training for upskilling as General Virtual Assistant.
- She was exposed to the following tasks:
- Phone Support - Inbound and Outbound calls
- Customer Service
- Lead Generation
- B2C Campaign
- Billing
- Technical Support
- Retention
- Sales
- Bookkeeping
- Administrative tasks
- He is a proficient in using MS Tools, Google Apps, Calendly, Asana and Mailchimp.
- He can start ASAP, amenable to working any shifts and open to full-time or part-time roles.
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
- Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Darwin is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.
Employment History
CUSTOMER SERVICE ASSOCIATE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2019 to June 2022 (33 Months)
Duties and Responsibilities:
- Handle calls in different businesses like service, billing, retention, sales, and technical issues of the customer.
- Calling leads and convert them to sales. These roles allow me to practice multitasking and be able to handle pressure with speed and efficiency with emotional stability.
- Provide excellent service through good product knowledge and use positive language to address customers' concerns efficiently this comes with creative problem-solving, knowledge retention, and recall.
- Provide customer assurance and security with their data or personal information.
Office Staff
Industry:
Accounting / Audit / Tax
Employment Period:
June 2014 to August 2019 (62 Months)
Duties and Responsibilities:
- Help clients with business registration to Bureau of Internal Revenue(BIR) Set up meetings, payment collection, target possible clients, organize, save, and sort data or information of clients.
- Help generate or compute Monthly percentage returns of our clients based on their accumulated income through the system provided by the BIR.
Medical Staff
Industry:
Healthcare / Medical
Employment Period:
January 2024 to February 2025 (12 Months)
Duties and Responsibilities:
- Insurance Verification and administrative task
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business Administration
Graduation Date:
January 1, 2018
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Outbound Sales, Inbound Sales, Google Apps, Microsoft Office, Calendly, MailChimp, Asana,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15326394287
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: Intel i5
- Operating System: Windows 11
All-inclusive Rate: USD $6.56/hr
Marijoy
Candidate ID: 523925
ADVANCED
-
Administrative Skills...
INTERMEDIATE
-
Executive Assistance, Microsoft Office, Google Apps, Canva...
Median Rate
$6.56
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.56 per hour or $USD 568.28 per month
Full Time: $USD 6.56 per hour or $USD 1136.56 per month
Remote Staff Recruiter Comments
- MJ has a total of 12 years working experience handling roles like Executive Assistant, and Recruiter Administrator within manufacturing, oil and gas, and web hosting companies
- She is experience handling clients based in Africa and US
- She has in depth experience with back office administration as well as recruitment processes which include
- Calendar Management
- Email Management
- Taking Minutes of the meeting
- Scheduling applicants for interviews
- Reviewing applications
- Helping hiring managers for setting up appointments
- Preparing training materials
- Liaising for onboarding candidates
- Doing clerical and data entry tasks
- She is hiring for Data Specialist, IT, SEO, Executive Assistant, and Facility Maintenance Engineer
- She has also experience with arranging expatriate visa papers and working permits
- She is a confident user of
- Microsoft
- Outlook
- Google Suite
- Excel
- Canva
- Slack
- Asana
- QuickBooks
- She can start as soon as possible
https://www.predictiveindex.com/reference-profile/guardian/
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Marijoy will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
Executive Assistant
Industry:
Manufacturing / Production
Employment Period:
June 2015 to June 2020 (60 Months)
Duties and Responsibilities:
- Managing and reviewing filing and office system
- Planning and organizing events
- Attending meetings on your boss’s behalf
- Taking action points and writing minutes
- Delegating works in your boss’s absence
- Arranging appointments
- Devising and maintaining office systems, including data management and filing
- Producing documents, briefing papers, reports, and presentations
- Doing administrative work, logistics, purchasing, and marketing as well
Facility Maintenance / Executive Assistant to the CEO
Industry:
Construction / Building / Engineering
Employment Period:
July 2009 to July 2014 (60 Months)
Duties and Responsibilities:
- Preparing documents to put out tenders for contractors
- Project management and supervising and coordinating work of contractors
- Calculating and comparing costs for required goods or services to achieve maximum value for money
- Ensuring the building meets health and safety requirements Communicates directly, and on behalf of the President and CEO, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives Scheduling/Booking for the directors of the company
Data Specialist
Industry:
Employment Period:
June 2021 to June 2022 (12 Months)
Duties and Responsibilities:
- Conducting a thorough data analysis of clients' information and storage systems.
- Creating or implementing a digital conversion program in line with the client's needs.
- Installing and maintaining data collation software.
- Verifying and extracting data from hardcopy and other digital sources.
- Importing and transferring data to a secure central database.
- Performing regular data integrity and quality audits.
- Creating and submitting data collation reports.
- Troubleshooting information storage issues.
- Training staff on data storage and retrieval processes
Administrative Assistant/ Recruitment Administrator / Virtual Assistant
Industry:
Employment Period:
June 2022 to June 2023 (12 Months)
Duties and Responsibilities:
- Review applications and resumes to determine qualifications and relevance to job requirements Interview candidates to assess their qualifications and fit with company culture
- Helping managers with interviewing techniques to ensure that all candidates are treated fairly
- Reviewing job applications to ensure that they are complete and comply with company guidelines
- Coordinating the hiring process from start to finish, including scheduling interviews, communicating with candidates, and arranging offers of employment Helping to develop and implement hiring strategies that will yield a diverse candidate pool while reducing bias towards specific group
Project based Recruiter
Industry:
Human Resources Management / Consulting
Employment Period:
October 2023 to January 2024 (3 Months)
Duties and Responsibilities:
- High volume recruitment for Blue Collar Tradesperson's
- End to end recruitment
- Fast paced working environment- Ability to work under pressure, meet deadlines and targets;
- Recruitment across a number of large scale projects
- Effectively communicate with Managers, clients, candidates and stakeholders
- Use of online platforms to source and identify the right candidate
- Ability to headhunt applicants
- Ability to work and assist in the direction of junior team members
Education History
Field of Study:
Commerce
Major:
Management
Graduation Date:
April 5, 2002
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills
INTERMEDIATE ★★
-
Executive Assistance, Microsoft Office, Google Apps, Canva, Google SheetsGoogle DocsMicrosoft ExcelMicrosoft PowerPointMicrosoft Word
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15251198953
- Internet Type: Broadband
- Hardware Type: Desktop
- Brand Name: HP
- Processor: Intel Core i5
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Conduct English Assessment Tests.
When looking for a potential administrator, make sure that you screen them for their English speaking, listening, writing skills, and comprehension. Administrators might not be client-facing at all times, but there are times when they do need to interact with your clients. For administrators to understand your clients’ needs and tend to them, they must possess above average English skills.
At Remote Staff, we conduct 4 English assessments tests as part of our screening process. We believe that by making sure our candidates can communicate well in English, we help you overcome communication challenges while working with your Filipino remote contractor.
Ask Scenario-based Questions.
Gone are the days when you ask questions such as “How do you see yourself five years from now?” or “Can you tell me more about yourself?” The necessary questions are those that are relevant to the job itself, so make your interview with a potential administrator count by asking scenario-based questions. Give them administrator problems to solve and use their answers to evaluate whether they are a good fit or not.
If you hire via Remote Staff, we will be with you during your interview with a candidate and guide you throughout the whole process. We will help you ask the right questions and evaluate the candidate’s answers to help you make a hiring decision.
Look for the X-factor.
We are not referring to intuition or first impressions here. The X-factor has something to do with the candidates’ overall personality. Do you think they can get along with your other employees? Do you think they can easily adapt to your company culture? Do you think you can trust them?
You can find the answers to these questions simply by looking at their CV and by observing them during the interview. You don’t even have to ask questions related to these things. The way the candidates’ carry themselves, their body language, and the words that come out of their mouth can tell you so much about their overall personality. A good track record, a positive attitude, and confidence are signs of a good fit.
Final Thoughts
We always associate the success of a company with the people who directly contribute to the increase in revenue, such as the members of the management and other client-facing employees. We forget that without the people behind the scenes like office administrators, who keep back-office operations in order, a lot of things can go wrong in the whole business operation.
