Whether you are running a newly established business or a growing one, you will need all the support that you can get, especially in office administration.
But is there really a need for office administrators if your company is going remote? The answer is a resounding YES. Regardless of your company’s work model—office-based, remote, hybrid—you still need someone to manage at least your back-office operations.
IN THIS BLOG
- ➤
What Is An Office Administrator? - ➤
When Should You Hire An Administrator? - ➤
What Makes A Great Administrator? - ➤
Organised. - ➤
Possesses leadership skills. - ➤
Attentive. - ➤
Patient. - ➤
How Much Does A Filipino Virtual Administrator Make? - ➤
How Do You Assess A Potential Administrator For Your Business? - ➤
Conduct English Assessment Tests. - ➤
Ask Scenario-based Questions. - ➤
Look for the X-factor. - ➤
Final Thoughts
Managing office operations in one physical space is already challenging as it is, but doing so in a virtual workspace can truly test any administrator’s skills and, not to mention, patience. Therefore, you need the right administrators who can provide superb admin office support in any work model.
In this article, you will learn everything you need to know about hiring Filipino virtual office administrators. We will explore the duties and responsibilities of office administrators and the ideal skills and attributes they must possess. We will also provide you with tips for screening candidates for the administrator role and with details regarding the real market value of Filipino administrators.
What Is An Office Administrator?
An office administrator has two core tasks: 1) manage employees associated with the office; and 2) ensure that the office has all the needed resources.
Depending on your needs as an employer and the company’s, you may assign office administrators to supervise office staff and provide them with support and assistance in completing their tasks or in troubleshooting. In some cases, you may ask them to conduct employee evaluations and training, too.
In addition, administrators coordinate office equipment repairs and prepare requests for new equipment. They also manage the use of office supplies, making sure that the assigned budget for them is always used wisely.
When Should You Hire An Administrator?
Too many unanswered calls, hard-to-track payments coming in and expenses going out, paperwork and forms for compliance, or sloppy files? Then it’s about time you hire an administrator.
Administrators can offer a variety of administrative services, depending on the nature of your business, but if there is one thing that administrators do best, it is handling the overall organisation of your office.
Organisation is essential not only to the performance of employees, but also to the success of any business. If your office is well-run and organised, you can be sure that your employees are given the support they need to be as productive as they can be. As a result, they get to contribute more to the performance of the company.
Administrators have become even more important for every business now that most of our communication and document sharing are done digitally. Imagine the time and effort it takes to organise digital files while maintaining their accuracy and ensuring that they can be easily located.
Administrators surely have it rough, yet they make magic happen, and that’s what makes them valuable members of any team.
What Makes A Great Administrator?
There are certain skills and attributes that make a great administrator, and these are the ones you should be looking for in a candidate.
Organised.
We cannot stress this enough: Great administrators must be organised and meticulous individuals. They must have a daily to-do list and know how to prioritise because they juggle multiple tasks. In a day, their tasks can change, so they should know what tasks to let go in order to make time for urgent ones.
Possesses leadership skills.
An effective leader has great communication skills, knows how to listen, and is a good problem solver. Administrators are sometimes tasked to lead a team, so they must possess the said attributes. They must know how to listen to the employees’ issues and concerns, provide them with possible solutions to certain problems, and communicate their ideas clearly and accurately.
Attentive.
An administrator should be attentive and sensitive to the needs of the employees and/or clients (if they are tasked to attend to one). They should be able to anticipate problems and be prepared to resolve them.
Patient.
Great administrators know how to keep their cool in stressful situations. There are times when multiple problems happen in the office all at the same time and losing their focus can mean disaster. An administrator should be patient and focused in order to come up with the best solution to each of these problems.
How Much Does A Filipino Virtual Administrator Make?
The average salary of an administrator from the Philippines is approximately PHP360,000 a year, given that he/she does the following tasks:
- Trains and supervises clerical staff
- Schedules meetings
- Arranges conference calls
- Receives or entertains visitors and clients
- Prepares correspondence
- Handles information requests
- Prepares statistical reports
- Conducts research
In comparison, administrators in Australia are paid an average base pay of AUD59,000 a year, which is equivalent to about PHP2,000,000. There’s a huge gap, we know, but if you compare the cost of living in the Philippines and Australia, this gap makes sense.
Before you begin to calculate how much you can save when you hire a Filipino administrator, we want to let you know that hiring an offshore staff is not about cost-cutting. Surely, you can save a lot by hiring a virtual administrator from the Philippines, but it is important to keep in mind the greater benefit of having a Filipino remote worker in your team, such as higher productivity and high-quality work.
How Do You Assess A Potential Administrator For Your Business?
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $8.43/hr
Ana
Candidate ID: 824025
ADVANCED
-
Customer Experience, Email Support, Social Media Management, Executive Assistance...
INTERMEDIATE
-
...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.37 per hour or $USD 811.98 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
Ana has approximately 17 years of extensive experience in customer experience, e-commerce operations, and executive support across various sectors, including the apparel, health and wellness, e-learning, banking, and insurance industries. She demonstrates a strong customer-first and resolution-driven approach, transitioning effectively from team leadership roles managing SLAs and KPIs to versatile operational support handling e-commerce management, marketplace administration, and founder assistance.
Work Experience
-
She has roughly 17 years of relevant work experience in customer service, operations management, and e-commerce administration.
-
Her background spans the apparel, e-commerce, health and wellness, e-learning, insurance, and financial services sectors.
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She handled end-to-end customer service, resolving B2B and B2C shipping and delivery issues.
-
She managed high-volume ticketing systems using tags, macros, and priorities to consistently meet SLA and CSAT goals.
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She provided executive and founder support, organizing daily email inboxes, managing calendar schedules, and categorizing partnership inquiries.
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She oversaw back-office operations and customer service teams, managing KPIs, turnaround times, quality performance, and weekly/monthly scorecards.
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She supported recruitment efforts, onboarding, coaching, training, and continuous process improvement initiatives.
Career Highlights / Relevant Projects
-
She successfully managed full-cycle order fulfillment and post-purchase support via e-commerce platforms, processing refunds, exchanges, cancellations, and complex order edits.
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She owned and managed marketplace operations, taking responsibility for product uploads, promotional pricing, reporting, and overall store administration.
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She optimized digital storefront operations by handling catalog creation, photo uploads, SEO optimization, and inventory replenishment requests for both merchant-fulfilled and network-fulfilled setups.
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She streamlined social media and content operations by coordinating content ideas, posting schedules, influencer outreach, and brand communications.
Skill Proficiency + Tech / Software Proficiency
-
Customer Experience & Escalation Management
-
E-commerce Operations & Marketplace Administration
-
Executive Support & Inbox/Calendar Management
-
Team Leadership, SLA, & KPI Management
-
She is highly proficient in navigating platforms and systems including Shopify, Amazon Seller Central, Gorgias, Freshdesk, Zendesk, Oberlo, and Drift.
Employment History
Executive Virtual Assistant (Retail Operations Support)
Industry:
Apparel
Employment Period:
August 2022 to April 2026 (44 Months)
Duties and Responsibilities:
- Provided end-to-end Customer Service, Operations, Social Media and Founder support.
- Resolved B2B and B2C shipping and delivery issues and supported incoming inventory concerns.
- Managed order tracking and post-purchase support from checkout through resolution.
- Reviewed, updated and released Shopify orders prior to warehouse fulfillment, including address corrections, item swaps, quantity updates and order notes.
- Processed refunds, exchanges, cancellations and order edits in Shopify, with accurate documentation in Gorgias.
- Managed high-volume Gorgias tickets using tags, macros and priorities to support SLA and CSAT goals.
- Uploaded and maintained Shopify products, SKUs, descriptions and images.
- Coordinated with fulfillment partners, warehouses and couriers on shipping and delivery issues.
- Checked and responded to emails and DMs from influencers, brands and collaborators; supported content calendars, captions and hashtags.
- Owned and managed THE ICONIC product uploads, promotions, pricing, reporting and overall marketplace management.
Operations Support (Part-Time)
Industry:
Retail / Merchandise
Employment Period:
January 2017 to January 2024 (84 Months)
Duties and Responsibilities:
- Provided multi-channel support via email, chat, phone and social media for Deputy, iHerb, Grubhub, Skillz, Thumbtack, POD ecommerce companies, and UK-based perfume and subscription brands.
- Handled order tracking, refunds, cancellations, subscription management and delivery issue resolution.
- Supported SEO-related tasks, content uploads, product listings and inventory monitoring in high-volume environments. E
- arlier Leadership Experience
Operations Customer Service / Social Media Manager
Industry:
Retail / Merchandise
Employment Period:
December 2020 to December 2022 (24 Months)
Duties and Responsibilities:
- Monitored and organized the Founder's daily email inbox and categorized brands, media, partnerships and internal-team communications.
- Flagged urgent partnership and media opportunities and managed inbound brand partnership enquiries.
- Organized content ideas, posting schedules and influencer outreach.
- Managed email, chat and social customer support across Shopify and Amazon.
- Processed refunds, cancellations, order edits and tracking enquiries; fulfilled Shopify, Amazon FBM and Oberlo orders.
- Coordinated with suppliers, shippers and 3PLs and maintained organized customer records.
Operations Support, SEO and Catalog Specialist
Industry:
Retail / Merchandise
Employment Period:
January 2020 to August 2022 (31 Months)
Duties and Responsibilities:
- Handled end-to-end Amazon store support including order issues, refunds, replacements and delivery concerns.
- Processed refunds and replacements through Amazon Seller Central for FBA and FBM.
- Supported catalog listing creation, photo uploads and SEO optimization.
- Monitored inventory and coordinated replenishment requests.
- Assisted with Amazon appeals and customer escalations.
Operations Support and Social Media Manager
Industry:
Consulting (Business & Management)
Employment Period:
April 2018 to December 2020 (32 Months)
Duties and Responsibilities:
- Managed daily email inbox, categorized communications and followed up with brands, collaborators and podcast guests.
- Managed calendar scheduling for meetings, podcast recordings, interviews and events.
- Organized content ideas, captions and posting schedules.
- Coordinated event communications and maintained Google Drive/internal folders.
- Provided email and live-chat support using Freshdesk and Drift. • Supported global customers with account access, billing, subscriptions and failed payments and handled high-volume launch and promotion support.
Operations Line Manager
Industry:
Banking / Financial Services
Employment Period:
January 2009 to January 2015 (72 Months)
Duties and Responsibilities:
- Managed claims/back-office operations, European card-services complaints, and US-based student-loan customer service and sales teams.
- Oversaw SLAs, turnaround time, KPIs, schedules, quality performance and monthly/weekly scorecards.
- Provided coaching, training, performance support and process-improvement assistance.
- Supported recruitment through candidate screening, interview coordination and onboarding
Education History
Skills
ADVANCED ★★★
-
Customer Experience, Email Support, Social Media Management, Executive Assistance, Operations Management, eCommerce, Amazon,
INTERMEDIATE ★★
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: N/A
- Operating System: N/A
All-inclusive Rate: USD $7.49/hr
Clarice
Candidate ID: 809974
ADVANCED
-
Paralegal, Legal Writing, Legal Transcription, Data Entry...
INTERMEDIATE
-
Legal Research, Legal Documenting...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
Clarice is a meticulous and highly capable Legal Support Specialist and Paralegal with over four years of specialized experience supporting corporate legal departments, litigation practices, and offshore legal process outsourcing (LPO) firms. Currently advancing her legal qualifications as a Juris Doctor student, she possesses a strong foundation in commercial agreement reviews, legal research, pleadings preparation, and case file administration. Her cross-border background supporting overseas legal teams—paired with her rigorous attention to detail and structured organizational workflow—makes her an exceptional fit for legal administrative and contract management support roles.
Work Experience + Professional Licenses + Educational Background
-
Possesses over 4 years of dedicated professional experience across the Legal Services, Corporate Governance, and Offshore Business Process Outsourcing (BPO/LPO) sectors.
-
Educational Background:
-
Currently pursuing a Juris Doctor (Law Degree)
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Holds a Bachelor of Arts in Political Science
-
-
Professional experience includes supporting offshore law firms and corporate legal divisions across diverse jurisdictions (including United States and local practice areas).
-
Core responsibilities and practice areas handled:
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Drafting, analyzing, and reviewing commercial agreements (Master Services Agreements, Software Licensing, SaaS contracts, Non-Disclosure Agreements, and lease documents)
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Preparing litigation and court filings, such as initial disclosures, jury demands, demand letters, pleadings, and document production
-
Conducting exhaustive legal research, statutory analysis, and document summarization
-
Corporate housekeeping, ensuring regulatory compliance across government agencies (tax, corporate records, and statutory benefits), and developing internal HR/operational policy manuals
-
Coordinating with corporate retainers and clients to extract, collect, and audit vital case records
-
Career Highlights / Relevant Projects
-
Consistently drafted and delivered an average of 8 complex legal documents weekly (including pleadings, disclosures, and formal demand letters) under strict filing deadlines for a US-based litigation support account.
-
Partnered directly with site selectors and lease administrators to interpret, review, and align commercial business terms within property and leasing agreements.
-
Established comprehensive corporate housekeeping repositories, operational workflows, and organizational structures to ensure multi-entity compliance across regulatory statutory bodies.
Skill Proficiency + Tech / Software Proficiency
-
Core Legal Competencies: Commercial Contract Review (MSAs, SaaS, NDAs), Legal Research & Analysis, Document Drafting & Pleadings, Case Management, Lease Document Administration, Regulatory & Corporate Compliance
-
Software & Systems: Cloud-Based Case Management Software, G Suite, Microsoft Office Suite, Notion, Slack, Canva
-
Administrative & Organizational Skills: Case Summaries, Workflow Documentation, File Maintenance, Multi-Stakeholder Correspondence, Detail-Oriented Execution
-
Work Setup & Readiness: Equipped with primary and backup internet connections; fully amenable to securing upgraded, dedicated noise-canceling audio hardware to meet high-fidelity telephony and client communication standards.
Work Availability / Schedule Specifics
-
Availability: Available immediately (ASAP) with zero rendering period required.
-
Shift Preference: Open to full-time arrangements aligned with international business hours, including Australian day-shift schedules.
Employment History
Paralegal
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2024 to May 2026 (20 Months)
Duties and Responsibilities:
Paralegal
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2023 to August 2025 (24 Months)
Duties and Responsibilities:
Legal Secreatry
Industry:
Law / Legal
Employment Period:
November 2020 to July 2023 (32 Months)
Duties and Responsibilities:
Education History
Field of Study:
Political Science
Major:
Political Science
Graduation Date:
August 1, 2026
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Law
Major:
Legal Studies
Graduation Date:
August 1, 2024
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Paralegal, Legal Writing, Legal Transcription, Data Entry, Microsoft Office,
INTERMEDIATE ★★
-
Legal ResearchLegal Documenting
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: N/A
- Operating System: Windows 10
All-inclusive Rate: USD $3.75/hr
Cherry
Candidate ID: 807356
ADVANCED
-
Customer Experience, Billing, Operations Management, Administrative Support...
INTERMEDIATE
-
Inbound Calls, Logistics, Calendar Management, Customer interaction management...
Median Rate
$3.75
$3.75
if $1 = PHP52
$3.75
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 3.75 per hour or $USD 649.15 per month
Remote Staff Recruiter Comments
Cherry is a seasoned remote professional with over six years of combined experience in executive virtual assistance, business operations, logistics coordination, and customer support. She has worked extensively with international clients across the contact center, student logistics, storage, and health and wellness industries. Proven in handling high-volume operational workflows and supporting senior executives, she demonstrates a strong background in customer success, quality assurance, shipping coordination, and basic financial administration.
1. Work Experience, Certifications & Educational Background-
Work Experience:
-
Over 6 years of experience providing Executive Virtual Assistant, administrative, and operations support to global clients and C-level executives.
-
4 years as a Shipping & Operations Coordinator in the student storage and shipping industry, managing logistics workflows across 180 universities.
-
2 years of experience as a General Virtual Assistant and Customer Support Specialist with an offshore staffing platform.
-
6 months of experience with an international remote services firm supporting clients across Australian and UK time zones.
-
1 year as a Quality Analyst (QA) and Team Lead in the BPO / Contact Center sector, overseeing quality assurance standards and team development.
-
-
Industry Background: BPO / Contact Center, Student Storage & Logistics, and Health & Wellness Services.
-
Key Strengths: Strong operational oversight, independent problem-solving, transparent time management, and client-focused communication.
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Logistics & Operations Management: Single-handedly managed end-to-end shipping coordination and FedEx claim processing across 180 universities during peak seasonal operations.
-
Training & Process Documentation: Designed and developed a Learning Management System (LMS) and training modules for onboarding new customer service and operations personnel.
-
Leadership & Quality Assurance: Spearheaded a team of customer service agents following a year as a Quality Analyst, establishing performance monitoring and quality compliance standards.
-
Functional Skills: Executive Virtual Assistance, Business Operations, Shipping & Logistics Coordination, Quality Assurance & Monitoring, Invoicing & Billing, Account Balancing, and Customer Service Support.
-
Software & Tool Proficiency:
-
Accounting & Financial: Xero (Self-rated 7/10; experienced in invoicing and account balancing), QuickBooks.
-
Logistics & Claims Systems: FedEx tracking portals and claims management.
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Communication & Collaboration: Slack, Email Management tools.
-
Hardware Setup: Lenovo laptop (primary), Acer laptop (backup), and a desktop unit.
-
-
Availability: Available to start immediately with no prior contract obligations or personal side-projects.
-
Shift Preference: Prefers day shift / morning schedule (open to Australian/AEST, UK, or daytime schedules) to maintain health and work-life balance; strictly avoiding night-shift schedules.
-
Employment Type: Open to full-time or part-time opportunities.
Employment History
Operations AND Customer Support Virtual Assistant
Industry:
Employment Period:
February 2023 to September 2025 (31 Months)
Duties and Responsibilities:
Operations AND Customer Support Virtual Assistant
Industry:
Employment Period:
December 2022 to February 2023 (2 Months)
Duties and Responsibilities:
Billing AND Operations Virtual Assistant
Industry:
Employment Period:
April 2019 to December 2022 (44 Months)
Duties and Responsibilities:
General Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2018 to March 2019 (6 Months)
Duties and Responsibilities:
General Virtual Assistant
Industry:
Employment Period:
May 2016 to October 2018 (29 Months)
Duties and Responsibilities:
Web Researcher
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2016 to September 2016 (5 Months)
Duties and Responsibilities:
Web Researcher and Chat Support
Industry:
Employment Period:
April 2016 to May 2016 (1 Months)
Duties and Responsibilities:
Intake Provider Billing Agent Link Navigation Consultant
Industry:
Employment Period:
October 2015 to March 2016 (5 Months)
Duties and Responsibilities:
Consultant
Industry:
Employment Period:
February 2015 to October 2015 (8 Months)
Duties and Responsibilities:
Customer Interaction Agent
Industry:
Employment Period:
March 2014 to September 2014 (6 Months)
Duties and Responsibilities:
Customer Service Representative
Industry:
Employment Period:
December 2011 to March 2014 (27 Months)
Duties and Responsibilities:
Quality Assurance Analyst
Industry:
Employment Period:
November 2009 to December 2011 (25 Months)
Duties and Responsibilities:
Customer Interaction Agent
Industry:
Employment Period:
July 2007 to November 2009 (28 Months)
Duties and Responsibilities:
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Management
Graduation Date:
May 31, 2002
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Experience, Billing, Operations Management, Administrative Support, Social Media,
INTERMEDIATE ★★
-
Inbound CallsLogisticsCalendar ManagementCustomer interaction managementEmail Handling
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/19598620077
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: 13th Gen Intel (R), Core TM i5-13420H
- Operating System: Windows 11
All-inclusive Rate: USD $6.09/hr
Tulip
Candidate ID: 801559
ADVANCED
-
DNS, Technical Support, Technical Installations, Salesforce CRM...
INTERMEDIATE
-
Website Builder, QuickBooks, Customer Service...
Median Rate
$6.09
$6.52
if $1 = PHP52
$7.35
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.09 per hour or $USD 527.66 per month
Full Time: $USD 6.09 per hour or $USD 1055.32 per month
Remote Staff Recruiter Comments
Tulip has experience in data annotation, technical support, and inventory management across the artificial intelligence, web hosting, automotive, and financial software industries. He has developed expertise in remote production environments, specializing in tasks that require accuracy, consistency, and strict confidentiality. Throughout his career, he has supported the following tasks:
-
Annotated, reviewed, and validated AI model training data based on detailed project guidelines.
-
Performed quality reviews and classified digital content.
-
Monitored inventory across 10 branches and prepared inventory reports to support forecasting decisions.
-
Resolved web hosting, DNS, email, and billing issues.
-
Supported software users with payroll, tax, and accounting discrepancies.
Career Highlights
-
Maintained high productivity and accuracy standards while applying strict data security procedures for AI training projects.
-
Coordinated with multiple branches and suppliers to maintain inventory accuracy and resolve stock discrepancies.
-
Investigated payroll information and documented technical resolutions to successfully handle complex customer cases.
Skill Proficiency & Tools
Tulip holds an EF SET C2 (CEFR) English proficiency certification and demonstrates proficiency in the following areas:
-
AI Data Annotation and Data Validation.
-
Content Moderation and Content Classification.
-
Quality Assurance (QA) and Guideline Interpretation.
-
Technical Troubleshooting and Microsoft Excel.
-
Time Management and Remote Collaboration.
Work Availability: Tulip is available to take on full-time remote roles.
Employment History
AI Data Specialist Data Analyst Level 2
Industry:
Computer / Information Technology (Software)
Employment Period:
December 2025 to May 2026 (5 Months)
Duties and Responsibilities:
- Annotated, reviewed, and validated training data for AI models following detailed project guidelines.
- Performed quality reviews to ensure annotation consistency and dataset integrity.
- Classified digital content while maintaining high productivity and accuracy standards.
- Applied strict confidentiality and data security procedures throughout project work.
Inventory Clerk
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
June 2025 to December 2025 (6 Months)
Duties and Responsibilities:
- Monitored inventory across 10 branches and resolved stock discrepancies.
- Prepared inventory reports to support purchasing and forecasting decisions.
- Coordinated with branches and suppliers to maintain inventory accuracy.
Technical Customer Support Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2023 to June 2024 (6 Months)
Duties and Responsibilities:
- Resolved web hosting, DNS, email, and billing issues.
- Documented recurring issues and verified account configurations.
- Maintained excellent customer satisfaction while handling complex technical cases.
Technical Support Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2022 to September 2023 (13 Months)
Duties and Responsibilities:
- Supported payroll, tax, and accounting software users.
- Reviewed payroll information and investigated discrepancies.
- Documented resolutions and guided customers through technical troubleshooting.
Education History
Field of Study:
Education/Teaching/Training
Major:
English Proficiency
Graduation Date:
April 4, 2018
Located In:
Philippines
License and Certification: :
Professional Regulation Commission (PRC) Licensed Teacher
Skills
ADVANCED ★★★
-
DNS, Technical Support, Technical Installations, Salesforce CRM, Inventory Management, Data Entry, Data Analysis,
INTERMEDIATE ★★
-
Website BuilderQuickBooksCustomer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: AMD RYZEN 5
- Operating System: Windows 11
All-inclusive Rate: USD $11.24/hr
Venus
Candidate ID: 791239
ADVANCED
-
Account Management, Insurance Consulting, Customer Support, CRM...
INTERMEDIATE
-
Inbound Calls, Outbound Calling, Microsoft Office, Legal Documenting...
Median Rate
$11.24
$12.62
if $1 = PHP52
$15.28
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 11.24 per hour or $USD 974.45 per month
Full Time: $USD 11.24 per hour or $USD 1948.91 per month
Remote Staff Recruiter Comments
- Venus is an experienced Operations and Claims Specialist with over 7 years of professional experience across the insurance and legal sectors.
- She has a proven track record of managing high-volume claims and case workflows with a consistent accuracy rate of 95-98%.
- Her background highlights a strong ability to streamline processes, reduce turnaround times, and maintain meticulous compliance with regulatory and legal requirements.
- She is recognized for her exceptional attention to detail, proactive problem-solving, and capability to provide reliable, high-accountability support in fast-paced environments.
- Throughout her career, she has supported international clients across the US and Australia, demonstrating versatility in the following areas:
- Legal Operations & Case Coordination: Well-versed in client onboarding, case setup, legal calendar management (court dates and filings), and drafting legal documents such as motions, notices, and correspondence.
- Claims Management: Experienced in processing and managing high-volume motor, medical, travel, and life insurance claims from intake through to settlement.
- Compliance & Process Improvement: Skilled in supporting compliance audits with zero major discrepancies and developing SOPs to optimize internal firm workflows.
- Billing & Stakeholder Coordination: Proficient in reviewing invoices to minimize discrepancies, filing insurance liens, and coordinating directly with courts, opposing counsel, healthcare providers, and insurance brokers.
- Successfully processed over 50 claims per week while maintaining a 95-98% quality accuracy standard.
- Optimized documentation flow and communication processes, which effectively reduced claims turnaround times.
- Maintained legal calendars with zero missed schedules and supported compliance audits with zero major discrepancies.
- Tech & Tools Proficiency:
- CRM & Case Management: MyCase
- Financial Software: QuickBooks Online (Certified)
- Core Skills: Email Management, Dispute Resolution, and HIPAA Compliance Standards
- Education & Certifications:
- Bachelor of Science in Business Administration, Major in Marketing Management
- QuickBooks Online Certification
- Insurance Claims Fundamentals Certification
Employment History
Legal Assistant
Industry:
Law / Legal
Employment Period:
March 2025 to June 2026 (15 Months)
Duties and Responsibilities:
- Case Management: Orchestrate the full lifecycle of client matters in MyCase, from processing retainer agreements to scheduling court appearances and payment deadlines.
- Legal Drafting: Drafted and reviewed legal documents (motions, notices, correspondence), ensuring accuracy and reducing revision cycles for attorneys
- Discovery & Coordination: Streamlined discovery document organization, improving retrieval speed and supporting faster case preparation
- Operational Excellence: Developed and implemented Standard Operating Procedures (SOPs) to enhance firm efficiency and workflow consistency.
- Intake & Lead Qualification: Qualified and converted inbound leads through structured intake screening, improving case acceptance efficiency and reducing attorney review time
Assessment Support Officer (AU)
Industry:
Insurance
Employment Period:
November 2023 to November 2024 (11 Months)
Duties and Responsibilities:
- Managed all administrative aspects of motor claims, ensuring timely and accurate processing of documents such as vehicle logs, insurance papers, and accident reports.
- Collaborated with brokers to initiate and set up motor claims for vehicle assessment.
- Gathered and entered data into systems for unbiased repair assessments.
- Coordinated with clients and repairers to send repair authorities and approvals across Australia.
- Oversaw invoice management and billing, reviewing invoices for payment recommendations
Legal Assistant / Document Retrieval Specialist
Industry:
Law / Legal
Employment Period:
October 2022 to November 2023 (13 Months)
Duties and Responsibilities:
Retrieved critical documents (police reports, medical bills) from clients, providers, and insurers to support claims.
Filed insurance liens with insurers and providers, protecting client settlement rights. Data Entry Portal Management (Casepeer)
Claims Officer
Industry:
Insurance
Employment Period:
September 2021 to September 2022 (11 Months)
Duties and Responsibilities:
- Managed medical, travel, and life insurance claims from intake through settlement, ensuring adherence to policy terms.
- Submitted claims and appeals to insurers, reducing average turnaround time by streamlining documentation.
- Maintained accurate records, ensuring compliance with audit and regulatory standards.
Claims Officer
Industry:
Insurance
Employment Period:
December 2017 to November 2020 (34 Months)
Duties and Responsibilities:
- Processed high-volume inbound claims documentation with 95% accuracy.
- Collaborated with insurers and clients to resolve disputes, improving claim resolution time.
- Supported compliance audits by ensuring claim documentation met regulatory requirements.
Customer Relations & Reservationist
Industry:
Telecommunication
Employment Period:
May 2015 to December 2017 (31 Months)
Duties and Responsibilities:
- I am cross trained for 3 segments in our project: Customer relations, Reservationist, Conference coordinator
- Provides exceptional support to Verizon Conference and Collaboration Services customers –external and internal through timely customer follow up to product, services and billing related concerns and inquiries.
- Coordinate with cross-functional resources to determine root cause, promote corrective action and restore customer confidence, turning negative experience into opportunities for improvement and ultimately customer satisfactions
- Troubleshoot and handles escalated service issues Educate customers on additional conference services. These objectives are accomplished through the following:
- Inbound and Outbound customer contact
- Documentation of incidents through the CCTS platform -Issuance of credits/debits through Verizon Enterprise CRM
- Chat support through AIMS platform
- Tasks includes managing ICI, UOTM and ETMS tickets.
- Analysis of call detail records and conference details
Sales /Customer/Technical Support
Industry:
Telecommunication
Employment Period:
February 2010 to March 2015 (61 Months)
Duties and Responsibilities:
- Takes inbound and outbound calls for all customers concern from general information to troubleshooting, billing and difficult issues and complaints
- Handles customers’ billing concerns like disputes, inquiries, bill explanations, adjustments, payments and payment arrangements.
- My task also includes up selling, cross selling and resolution selling. Making sure all customers get to take full advantage and maximize the value of their money in getting all the products and services fit for them
Education History
Field of Study:
Marketing
Major:
Business Administration
Graduation Date:
March 31, 2019
Located In:
Philippines
License and Certification: :
Quickbooks Certified
Skills
ADVANCED ★★★
-
Account Management, Insurance Consulting, Customer Support, CRM, Legal, Administrative Support, Email management, Data Entry, Written Communication,
INTERMEDIATE ★★
-
Inbound CallsOutbound CallingMicrosoft OfficeLegal Documenting
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/19313480524
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: I5
- Operating System: Windows 11
All-inclusive Rate: USD $7.49/hr
April
Candidate ID: 790169
ADVANCED
-
Email Support, Vendor Management, Chat Support, Client Relations...
INTERMEDIATE
-
Data Analysis...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
April is a proactive and detail-oriented operations professional with solid experience spanning lodging management, order fulfillment, e-commerce logistics, and customer service. She has demonstrated expertise in managing specialized crew lodging services for United States construction operations, as well as coordinating inventory, order processing, and carrier shipping for order fulfillment startups. Exhibiting strong adaptability, client-facing communication skills, and operational focus, she excels in cross-functional coordination, vendor relations, and digital customer support.
1. Work Experience + Professional Licenses / Educational Background-
Possesses over 2 years of combined professional experience in lodging coordination, e-commerce logistics, vendor management, and customer service.
-
Spent 11 months as a Lodging Management Specialist for a United States-based hospitality startup, overseeing accommodation logistics and crew housing services for major construction projects in California.
-
Previously worked with an order fulfillment and logistics startup, managing inventory oversight, vendor coordination, and order processing for premium sports equipment.
-
Gained foundational experience in customer technical support and email/chat communications within the business process outsourcing (BPO) and customer service sectors.
-
Industry Experience: Hospitality & Lodging Services, E-Commerce Logistics & Order Fulfillment, Construction Support Services, and BPO / Customer Service.
-
End-to-End Lodging & Inventory Coordination: Successfully managed lodging logistics for multiple construction teams across major project sites, ensuring high compliance with corporate travel and housing requirements.
-
Vendor & Carrier Operations Management: Directly liaised with major international sports brands for inventory alignment while managing shipping operations and carrier integrations with FedEx, UPS, and USPS.
-
Multichannel Customer Care: Streamlined customer inquiry workflows across email, SMS, and telephone channels to manage order tracking, resolve shipping delays, and maintain high satisfaction levels.
-
Functional Skills: Lodging & Housing Coordination, Order Fulfillment & Inventory Management, Vendor Relations, Carrier Logistics (FedEx, UPS, USPS), Customer Service (Email, SMS, Voice), and Incident Resolution.
-
Software & Tool Proficiency:
-
Communication & Support Systems: Multichannel Helpdesk Tools, Email Management Systems, SMS Dispatch Portals.
-
Logistics & Carrier Tools: FedEx Shipping Portal, UPS CampusShip, USPS Tracking & Dispatch Systems.
-
Hardware Setup: Dedicated home office setup featuring an Asus TUF laptop (Intel i5 11th Gen processor, 8GB RAM), high-speed internet, and an off-site backup power and internet location.
-
-
Availability: Available to start full-time immediately with no existing client commitments or notice period required.
-
Schedule Preference: Flexible to work day-shift or mid-shift hours (open to Australian AEST or international client schedules), with a preference for lodging management, logistics, or email-based operational roles.
Employment History
Account Manager My Crew Rooms
Industry:
Transportation / Logistics
Employment Period:
July 2025 to June 2026 (10 Months)
Duties and Responsibilities:
Order Fulfillment AND Logistics Support Specialist
Industry:
Consumer Products / FMCG
Employment Period:
August 2023 to April 2025 (19 Months)
Duties and Responsibilities:
Travel Support Advisor
Industry:
Transportation / Logistics
Employment Period:
August 2020 to January 2023 (28 Months)
Duties and Responsibilities:
Technical Support
Industry:
Telecommunication
Employment Period:
August 2017 to April 2020 (32 Months)
Duties and Responsibilities:
Education History
Field of Study:
Major:
Accounting Technology Coursework
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Email Support, Vendor Management, Chat Support, Client Relations,
INTERMEDIATE ★★
-
Data Analysis
Work at Home Capabilities:
- Internet Bandwidth: N/A
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: DSL
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: N/A
- Operating System: Windows 11
All-inclusive Rate: USD $8.43/hr
Mary
Candidate ID: 787869
ADVANCED
-
Scheduling, Calendar Management, Invoicing, Contract management...
INTERMEDIATE
-
Compliance, Ad Posting, Resume Screening...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
Kath is an experienced Talent Acquisition and Recruitment Operations professional with 5 years of experience supporting APAC, EMEA, and US hiring teams. She has consistently demonstrated strong capabilities in end-to-end interview coordination, onboarding operations, and stakeholder management across high-volume corporate environments. Her background in supervising recruitment coordination teams and optimizing administrative workflows makes her a highly capable professional for complex talent acquisition and human resources operations.
Work Experience & Educational Background-
Mary Kathleen possesses 5 years of relevant work experience in recruitment operations, coordination, and administration.
-
She has developed her expertise by working within high-volume corporate environments across the enterprise recruitment outsourcing, workforce solutions, and healthcare support industries.
-
She holds a Bachelor of Science in Psychology from San Beda College Alabang, obtained in 2018.
-
Her previous responsibilities and areas of expertise include:
-
Coordinating interview scheduling and recruitment operations across multiple active, high-touch requisitions.
-
Managing onboarding documentation, due diligence processing, and pre-employment checks.
-
Generating offers and contracts for executive requisitions while ensuring compliance with local requirements.
-
Coordinating patient communication and administrative workflows in a fast-paced healthcare support setting.
-
-
She successfully supervised a team of 11 recruitment coordinators, resulting in improved workflow coordination, better SLA adherence, and increased onboarding consistency.
-
She improved coordination workflows and onboarding efficiency by organizing documentation tracking systems, which successfully reduced onboarding follow-up delays and processing backlogs.
-
She actively managed recruitment escalations and stakeholder concerns while maintaining smooth hiring operations across multiple enterprise accounts.
-
She trained new coordinators on recruitment processes, scheduling standards, Applicant Tracking System (ATS) usage, and operational workflows.
-
She supported process improvement initiatives that effectively increased operational efficiency, data accuracy, and the overall candidate experience.
-
She has advanced proficiency in utilizing industry-standard Applicant Tracking Systems (ATS) and HR platforms, specifically Workday, Taleo, iCIMS, and ServiceNow.
-
She is highly skilled in utilizing productivity and coordination tools, including Microsoft 365 (Outlook, Excel, Word, Teams), Google Workspace, Zoom, and Slack.
-
She efficiently manages workflow and coordination using GoodTime, shared calendars, and documentation management systems.
-
She actively leverages AI and productivity tools to enhance her administrative output, maintaining proficiency in ChatGPT, Gemini, Grammarly AI, and Microsoft Copilot.
-
Her core functional skills encompass executive calendar support, talent operations, compliance processing, team training, and reporting.
Employment History
Talent Acquisition Senior Coordinator
Industry:
Insurance
Employment Period:
May 2024 to July 2026 (26 Months)
Duties and Responsibilities:
- Coordinate interview scheduling (in-person and virtual format) across the region.
- Work with candidates at offer stage to collate, check and validate all personal details and documentation required for completion of due diligence, contract preparation and work pass application.
- Collaborate with HR and third-party partner to ensure hiring process is completed in an efficient and effective manner.
- Provide support in early careers screening and shortlisting activities.
- Maintain a positive and engaging candidate and hiring manager experience.
- Produce the regular internal careers newsletter and support with job posting administration.
- Provides support on reporting and performance metrics.
- Support processing of recruitment invoices including set-up of supplier Purchase Orders and processing placement fee invoices
- Make continuous improvement for recruiting administration/onboarding processes.
Onboarding Specialist
Industry:
Human Resources Management / Consulting
Employment Period:
September 2023 to December 2023 (3 Months)
Duties and Responsibilities:
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Worked closely with new hire applicants, addressing questions and handling various concerns during onboarding processes.
- Compile employee files, and collecting required digital or physical information to meet requirements.
Lead Specialist - Recruitment Administration
Industry:
Human Resources Management / Consulting
Employment Period:
February 2022 to September 2023 (18 Months)
Duties and Responsibilities:
- Managed account specific administration activities for the following scope of services: CV capturing, requisition management, interview scheduling, helpdesk support, candidate checklist management, candidate care, onboarding, invoice admin, updating applicant tracking system, identity & address verification, and pre-employment screening.
- Managing various adhoc administration activities to support the effective running of the recruitment process e.g updating Operations Manual or other process documentation.
- Completing reports and trackers accurately up-to-date.
- Building and maintaining strong working relationships between all parties including recruiters, hiring managers, vendors and other account stakeholders.
- Ensuring stakeholders and colleagues are continually appraised and updated on the relevant processes, including changes providing first line support for managing and resolving escalations.
- Reviewing processes to identify areas of improvement.
- Overseeing work allocation and reviewing accuracy of output to other Senior Recruitment Coordinators.
Recruitment Coordinator
Industry:
Human Resources Management / Consulting
Employment Period:
March 2021 to February 2022 (10 Months)
Duties and Responsibilities:
- Managed interview scheduling for EMEA, US and APAC region through manual and automated platforms.
- Skilled in resolving helpdesk queries through call, chat and email.
- Experienced in job posting through internal and external job boards
- Trained junior colleagues and new hires with various processes when necessary.
- Assisted Lead Specialist with Compliance Audit for the team.
- Prepared minutes of the meeting report for the team.
- Managed ID-Verification for EMEA region.
Care Coordinator
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2019 to July 2020 (12 Months)
Duties and Responsibilities:
- Partner with the recruiting team by proactively sourcing and pre-qualifying candidates based on a specific client need.
- Generate candidate's interest through email blast, job posting, cold calling to ensure pipelines are actively supporting the client's needs and business growth.
- Coordinating with candidates to schedule their interviews.
- Pre-screening candidates for basic qualification
- Handling end-to-end recruitment process.
Education History
Field of Study:
Psychology
Major:
AB
Graduation Date:
December 17, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Scheduling, Calendar Management, Invoicing, Contract management, Email management, Administrative Support, Training,
INTERMEDIATE ★★
-
ComplianceAd PostingResume Screening
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/
- Internet Type: Broadband
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: AMD Ryzen 5
- Operating System: Windows 11
All-inclusive Rate: USD $17.80/hr
Noralyn
Candidate ID: 783964
ADVANCED
-
Microsoft Applications, MS Teams, TeamViewer, Windows Azure...
INTERMEDIATE
-
Leadership, Administrative Support, Microsoft Technical Support, LDAP...
Median Rate
$17.80
$20.39
if $1 = PHP52
$25.38
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 17.80 per hour or $USD 3086.19 per month
Remote Staff Recruiter Comments
Noralyn is an accomplished, highly structured, and resilient IT leadership professional with over 11 years of extensive experience in IT service desk operations, infrastructure administrative support, and cross-functional team management. She has a proven track record of establishing service desk frameworks, documentation, and KPI metrics from the ground up while scaling operations from a small team to a multi-tiered department. Demonstrating strong emotional intelligence, technical adaptability, and administrative proficiency, she excels in handling complex user escalations, managing multi-lingual service teams, and supporting enterprise Microsoft environments.
1. Work Experience + Professional Licenses / Educational Background-
Over 11 years of progressive experience in IT service desk operations, IT team leadership, and administrative systems management.
-
Served as an IT Team Leader in the IT services sector, directly managing a 21-member team consisting of English, German, and French-speaking service desk specialists.
-
Played an instrumental role in building IT service desk processes, documentation, and performance SLAs from scratch, driving team scaling from 10 to 64 employees across her tenure.
-
Industry Experience: Information Technology & Managed Services, Global Technical Support, and Enterprise Administrative Services.
-
Service Desk Architecture & Operational Scaling: Successfully developed and implemented foundational service desk processes, ticketing distributions, and operational KPIs that enabled a 500%+ growth in department headcount.
-
User Escalation & SLA Management: Spearheaded the resolution of high-priority user escalations and managed service desk SLAs, consistently securing high positive feedback and user satisfaction.
-
Enterprise Administrative Support: Executed advanced Microsoft Exchange administrative workflows, including account provisioning, user mailbox creation, distribution lists, and shared mailbox configurations.
-
Functional Skills: IT Service Desk Management, Leadership & Team Oversight, Process & KPI Development, SLA Management, Escalation Handling, Microsoft Exchange Administration, and User Access Provisioning.
-
Software & Tool Proficiency:
-
Systems & Cloud Administration: Microsoft 365, Microsoft Exchange (Mailboxes, Shared Mailboxes, Distribution Lists), Active Directory / User Access Management.
-
Productivity & Tracking Tools: Time Doctor, Ticketing Systems.
-
Hardware Setup: Dedicated WFH setup featuring a primary Huawei MateBook D16 laptop (Intel i5, 16GB RAM, 512GB SSD), secondary backup laptop, and backup power supply solutions.
-
-
Availability: Available immediately with no contract commitments.
-
Schedule Preference: Fully amenable to a mid-shift schedule (4:00 PM to 12:00 AM Philippine Time / UK business hours).
-
Employment Type: Open to roles under an independent contractor setup.
Employment History
Service Desk Team Lead
Industry:
Employment Period:
January 1970 to May 2026 (676 Months)
Duties and Responsibilities:
IT Helpdesk Support
Industry:
Employment Period:
January 1970 to Present
Duties and Responsibilities:
IT Helpdesk Support
Industry:
Employment Period:
January 1970 to Present
Duties and Responsibilities:
MIS Analyst
Industry:
Employment Period:
January 1970 to Present
Duties and Responsibilities:
Education History
Field of Study:
Major:
Directory and User Management
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft Applications, MS Teams, TeamViewer, Windows Azure, Microsoft Active Directory, Microsoft SharePoint, Microsoft Exchange Server, Citrix Environment, Microsoft Outlook, Network Printers, Mobile Phone Troubleshooting, Shared resource,
INTERMEDIATE ★★
-
LeadershipAdministrative SupportMicrosoft Technical SupportLDAP
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Broadband
- Hardware Type: Laptop
- Brand Name: Huawei ProMate D16
- Processor: N/A
- Operating System: Windows 11
All-inclusive Rate: USD $9.37/hr
CHLARENCE
Candidate ID: 762299
ADVANCED
-
Atlassian JIRA, Canva, Trello, Asana...
INTERMEDIATE
-
Adobe Photoshop...
Median Rate
$9.37
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.37 per hour or $USD 811.98 per month
Full Time: $USD 9.37 per hour or $USD 1623.97 per month
Remote Staff Recruiter Comments
Chlarence is a detail-oriented Virtual Assistant and Project Management professional with over 7 years of experience supporting administrative operations, project coordination, customer service, and remote team collaboration. His background reflects strong exposure to fast-paced remote work environments where he managed executive support tasks, project tracking, documentation, reporting, and customer communications. He has worked across the technology/SaaS, financial technology, and telecommunications support industries, giving him a well-rounded foundation in operations, client support, and process coordination.
Work Experience + Education + Certifications and Trainings
- Has 7+ years of relevant experience in virtual assistance, project coordination, executive administrative support, customer service, dispute analysis, and remote operations.
- Worked in the technology/SaaS industry as a Project Manager / Virtual Assistant, handling:
- Executive calendar management
- Email and inbox management
- Meeting and travel coordination across multiple time zones
- Jira ticket creation and tracking
- Project documentation and reporting
- QA support and process improvement
- Remote team coordination across 3 countries
- Worked in the financial technology / digital payments industry as a Security & Account Specialist / Dispute Analyst, handling:
- Account-related concerns
- Dispute investigation and claims processing
- Fraud-related transaction review
- Customer communication via phone and email
- Compliance-based documentation
- Worked in the telecommunications / BPO customer support industry as a Customer Support & Sales Specialist, handling:
- Technical and billing support
- Customer issue resolution
- Sales support
- CRM documentation
- Quality and customer satisfaction targets
- Completed a Bachelor of Science in Computer Science.
- Certifications and trainings include:
- Google Workspace Certification, 2023
- Project Management Fundamentals, 2022
- Customer Service Excellence, 2021
Career Highlights / Relevant Projects
- Managed 100+ emails daily and maintained a 98% response rate within 24 hours, showing strong inbox management, prioritization, and follow-through.
- Created and tracked 500+ project tickets using Jira, maintained accurate documentation, and helped ensure 95% on-time delivery of tasks.
- Prepared reports, spreadsheets, and project trackers using Excel and Google Sheets, contributing to a 30% improvement in team efficiency.
- Maintained an internal knowledge base using Confluence, helping reduce onboarding time for new team members by 40%.
- Supported QA testing and workflow improvement initiatives, contributing to a 25% reduction in processing errors.
- Resolved 50+ complex account-related concerns daily in the financial technology industry with 99.5% accuracy.
- Investigated disputes and processed claims involving $500K+ in fraudulent transactions.
- Achieved 120% of sales targets and maintained 95% quality scores in a telecommunications customer support role.
- Recognized as a Top Performer for 6 consecutive quarters based on customer satisfaction and resolution rates.
Skill Proficiency + Tech / Software Proficiency
- Strongest relevant skills:
- Executive administrative support
- Project coordination
- Email and calendar management
- Data entry and record keeping
- Report and spreadsheet preparation
- Documentation and file organization
- Customer communication
- Remote team coordination
- Quality assurance support
- Process improvement
- Time management
- Project management and documentation tools:
- Asana
- Jira
- Trello
- Monday.com
- Confluence
- Office and reporting tools:
- Google Workspace: Docs, Sheets, Drive, Gmail, Calendar
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- Excel Pivot Tables
- Google Sheets
- Data visualization and report generation
- Communication and collaboration tools:
- Slack
- Microsoft Teams
- Zoom
- Google Meet
- Skype
- CRM and customer support tools:
- Salesforce
- Freshdesk
- Zendesk
- HubSpot
- Productivity tools:
- Airtable
- Notion
- Calendly
- Canva
- Zapier
Employment History
Project Manager / Virtual Assistant
Industry:
Computer / Information Technology (Software)
Employment Period:
June 2021 to December 2025 (54 Months)
Duties and Responsibilities:
- Provided executive-level administrative support to senior leadership, managing calendars, scheduling meetings, and coordinating travel arrangements across multiple time zones
- Managed high-volume inbox communications (100+ emails daily), prioritized tasks, and ensured timely follow-ups with 98% response rate within 24 hours
- Created and tracked 500+ project tickets using Jira, maintaining accurate documentation and ensuring 95% on-time delivery of tasks
- Prepared comprehensive reports, spreadsheets, and project trackers using Excel and Google Sheets, improving team efficiency by 30%
- Maintained internal knowledge base using Confluence, reducing onboarding time for new team members by 40%
- Supported QA testing processes and workflow improvements, contributing to 25% reduction in processing errors
- Coordinated remote team activities across 3 countries, facilitating seamless collaboration through Slack and Microsoft Teams
Security & Account Specialist / Dispute Analyst
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2019 to June 2021 (18 Months)
Duties and Responsibilities:
- Resolved 50+ complex account-related concerns daily with 99.5% accuracy and full compliance with financial regulations
- Investigated disputes and processed claims, recovering $500K+ in fraudulent transactions
- Communicated professionally with customers via phone and email, maintaining 4.8/5.0 customer satisfaction rating
- Maintained detailed documentation of all customer interactions, ensuring audit-ready records
Customer Support & Sales Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2017 to March 2019 (15 Months)
Duties and Responsibilities:
- Provided technical and billing support to 80+ customers daily via phone and email
- Consistently exceeded performance metrics, achieving 120% of sales targets and 95% quality scores
- Maintained accurate documentation of customer interactions in Salesforce CRM
- Recognized as Top Performer for 6 consecutive quarters based on customer satisfaction and resolution rates
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Computer Science
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Atlassian JIRA, Canva, Trello, Asana, Google Apps, Marketing automation,
INTERMEDIATE ★★
-
Adobe Photoshop
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type:
- Brand Name: N/A
- Processor: N/A
- Operating System: N/A
All-inclusive Rate: USD $8.43/hr
Mica
Candidate ID: 655063
ADVANCED
-
Accounting Reconciliation, General Accounting, Google Spreadsheet...
INTERMEDIATE
-
Accounting, Cost Accounting...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Remote Staff Recruiter Comments
Strong background in end-to-end bookkeeping, including:
- Accounts Receivable (AR) – invoice generation, aging reports
- Accounts Payable (AP) – bills processing via platforms like bills.com
- Monthly and weekly bank reconciliations
- Business Activity Statements (BAS) and sales tax reporting
- Preparation and analysis of Profit and Loss Statements
- Payroll management
Technical Tools and Software
- Proficient in QuickBooks (Desktop & Online) – rated 8/10 in proficiency.
- Regular user of Excel/Spreadsheets for financial reporting – comfortable creating basic reports with annotations.
- Experienced in using CRM tools (e.g., ServiceTitan) and adapting to new systems.
- Familiar with Hubstaff and Time Doctor for productivity tracking.
- Construction supplies (as in-house bookkeeper in a corporate setting)
- HVAC services and service-based businesses through U.S. and Australian accounting firms
- Exposure to food export industry, specifically relevant to the current client setup
Employment History
Bookkeeper
Industry:
Construction / Building / Engineering
Employment Period:
February 2020 to May 2024 (51 Months)
Duties and Responsibilities:
- Managed the company finances with Quickbooks
- Maintain various bank account records and prepared Bank Reconciliation
- Maintain and update accounting records by performing duties such as recording, posting transactions in journals, and the general ledger for accounts payable, accounts receivable and payroll
- Prepare and issue invoices, and follow up on late accounts in a discreet and professional manner
- Prepare and submit Monthly Financial Statements; Cash Flow Statement, Balance Sheet & Statement of Profit and Loss
- Prepare and process monthly, quarterly and annual tax reports
- Provide clerical and administrative support to company as requested
Junior Bookkeeper at Freelance Accounting
Industry:
Accounting / Audit / Tax
Employment Period:
February 2023 to May 2024 (15 Months)
Duties and Responsibilities:
- Prepared Tax Return computation both individual and company.
- Lodged BAS and IAS Managed daily accounting tasks, bookkeeping, invoicing and payroll.
- Reconcile balances from CRM and QuickBooks.
- Follow up outstanding invoices Match and record payments
- Account and Bank Reconciliation.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business Administration
Graduation Date:
March 29, 2026
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Business Studies/Administration/Management
Major:
Accounting
Graduation Date:
March 29, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Accounting Reconciliation, General Accounting, Google Spreadsheet,
INTERMEDIATE ★★
-
AccountingCost Accounting
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Shared Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: Intel
- Operating System: Windows 10
All-inclusive Rate: USD $7.49/hr
Liezel
Candidate ID: 653581
ADVANCED
-
Administrative Skills...
INTERMEDIATE
-
Administrative Support, Bookkeeping, Negotiation, Invoicing...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
- Liezel has accumulated approximately 8 years of administrative and financial support experience, primarily within office-based and local Philippine companies, with a brief stint in remote international work.
- Her experience spans both administrative operations and basic accounting/bookkeeping functions
- She is available to start immediately.
Administrative Support
- Handled logistics-related responsibilities for a telecommunications company, including deployment of technician vehicles, fuel monitoring, inventory of tools and materials, and operations support.
- Oversaw monthly branch budget preparation, including data entry of expenses and submission of replenishment requests.
- Performed accounts receivable tasks for a U.S.-based client on a project basis, including checking bills, issuing invoices, and ensuring data accuracy before dispatch.
- In prior local roles, handled data entry, ledger updating, and daily cash reconciliation for loans and collections.
- Familiar with basic auditing practices, ensuring the correctness of entries and accounting documents.
- Communicated regularly with external suppliers (e.g., vehicle leasing, fuel companies) regarding billing concerns and rental contracts.
- Experience in customer support via email, with growing confidence in taking and making business calls.
- Comfortable with Microsoft Excel (rated 9/10) – has used advanced formulas and generated reports.
- Used SAP in a logistics setting.
- Basic familiarity with Google Workspace tools.
Employment History
ADMINISTRATIVE STAFF
Industry:
Computer / Information Technology (Software)
Employment Period:
February 2020 to July 2024 (53 Months)
Duties and Responsibilities:
- Handles Area Vehicle Modules composed of vehicles repairs, daily deployment and vehicle audit.
- Reviews and updates vehicles master list, drivers/technicians licenses data.
- Prepares monthly liquidations for vehicles monthly repair budget and petty cash replenishment for the areas various expenses.
- Monitors companies tools and fixed assets and prepares monthly inventories.
- Prepares weekly and monthly audit reports for smart postpaird and bizload application and cancellation.
- Process short staff stay and leasing permits. process annual business permits
- Prepares monthly fleet and fuel consumption of vehicles, process fleet application, cancellation and upgrading.
- Ensure high quality of office management.
- Maintain accurate data of employees and company's properties.
ACCOUNTS RECEIVABLE SPECIALIST
Industry:
Retail / Merchandise
Employment Period:
July 2023 to December 2023 (5 Months)
Duties and Responsibilities:
- Checking of Bols and preparing of invoices.
- Issuing and sending of invoices to the customers..
BOOKKEEPER
Industry:
Property / Real Estate
Employment Period:
March 2019 to January 2020 (10 Months)
Duties and Responsibilities:
- Update and post clients transactions to the individual ledgers.
- Review and check releases and sures that check issued coincides with the amount in the voucher and paid to the appropriate payee.
- Liquidates the petty cash disbursement before replenishments.
- Prepares monthly cash collections and cash disbursements.
- Receives payments from clients and issue official receipts in the absence of the cash collection officer.
- Reviews reports and make sure that cash collection coincides with the cash on hand or the cash that will be deposited on the next banking day.
BOOKKEEPER
Industry:
Banking / Financial Services
Employment Period:
July 2018 to February 2019 (7 Months)
Duties and Responsibilities:
- Records cash receipts vouchers to the cash receipts books and reviews report as to the accuracy of totals, make sure that the cash collection reported coincides with the actual cash deposited to the bank and that cash collected during the day are deposited directly to the bank or the next banking day.
- Record cash disbursements vouchers to the cash disbursements book and reviews the vouchers as to the accuracy of computations of loan amount approved less the charges and other loan deduction for release and supporting documents required are complied.
- Reviews check releases and make sure that check issued coincides with the amount in the voucher and paid the appropriate payee.
- Update members loan releases and payments to the individual ledgers.
- Maintain schedule of members savings.
- Safekeeping of undeposited collection of the day to the cash vault.
- Record cash collection reports to the cash collection books.
- Reviews reports and make sure that the cash collection coincides with the cash deposited and that cash collected during the day is deposited to the bank or the next banking day.
- Reviews loan disbursement vouchers as to the amount applied to be released coincides with the amount applied by the client, recommended by the loan officer and approved by the manager.
- Monitors and purchase monthly supplies for the office us
LOGISTICS CHECKER
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
July 2017 to July 2018 (12 Months)
Duties and Responsibilities:
- Receives and checks importation products.
- Monitors stocks availability
- Checks and reviews the in and out of products for out of towns, concessions and for the van deliveries.
- Prepares and endorse stock order to the branch comptroller.
- Do the van stock inventory during 15th and 30th of the month.
- Issuing and sending of invoices to the customers..
Education History
Field of Study:
Business Studies/Administration/Management
Major:
FINANCIAL MANAGEMENT
Graduation Date:
March 25, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills
INTERMEDIATE ★★
-
Administrative SupportBookkeepingNegotiationInvoicingInventory Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17531020816
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: DESKTOP-US3EO5D Aspire A515-56G
- Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $8.90/hr
Ning
Candidate ID: 651941
ADVANCED
-
Lead Generation, Outbound Appointment Setting, Microsoft Office, Google Apps...
INTERMEDIATE
-
Video Editing, CRM, Adobe Premiere Pro, Canva...
Median Rate
$8.90
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.90 per hour or $USD 1542.73 per month
Remote Staff Recruiter Comments
Ning is a skilled virtual assistant with over a year of experience in lead generation, administrative support, and strategic outreach. He demonstrates a clear understanding of prospecting workflows and a structured approach to relationship building. His strong communication skills, adaptability, and interest in niche industries make him a promising candidate for roles involving outreach and business development.
1. Career Highlights and Achievements:-
Over a year of hands-on experience in lead generation and outreach, including CRM use (Apollo AI) to mine and qualify leads based on engagement and relevance.
-
Managed and organized lead databases using Google Sheets, including key contact details and communication history for transparency and collaboration with clients.
-
Demonstrated initiative by crafting outreach emails using ChatGPT, refining the output to maintain professionalism and a human tone.
-
Experienced in preparing meeting briefs, scheduling calls via Calendly, and handling follow-ups to convert interested leads into viable partnerships.
-
Showed strong adaptability and a proactive learning mindset toward new industries—particularly open to gaining knowledge in wellness, spirituality, and human design.
-
Apollo AI – Used for scraping leads, evaluating quality, and managing outreach flow.
-
Calendly – Familiar with scheduling and coordinating meetings between clients and leads.
-
Google Sheets – Primary tool for lead tracking and database management.
-
ChatGPT – Utilized to craft and refine outreach messages with a personalized tone.
-
LinkedIn & Facebook – Used for lead sourcing and background verification of potential partners.
-
Notion – Basic usage as a note-taking tool, open to deeper adoption if needed.
Predictive Index Behavioral Profile: Captain
Strongest Behaviors:
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Ning is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.
Employment History
Lead Generation Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2023 to October 2024 (10 Months)
Duties and Responsibilities:
- Lead generation by doing research and using CRM software
- Cold emailing and cold calling
- Appointment setting
General Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2023 to September 2024 (10 Months)
Duties and Responsibilities:
- Admin work & document management Email, social media, and calendar management
- Facilitated insurance applications & claims
Executive Assistant
Industry:
Accounting / Audit / Tax
Employment Period:
January 2025 to September 2026 (20 Months)
Duties and Responsibilities:
- Appointment Setting
- Client Outreach
- Social Media Management
Education History
Field of Study:
High School
Major:
N/A
Graduation Date:
March 30, 2020
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Lead Generation, Outbound Appointment Setting, Microsoft Office, Google Apps, Marketing automation,
INTERMEDIATE ★★
-
Video EditingCRMAdobe Premiere ProCanvaSocial Media Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17650625085
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Apple
- Processor: m4
- Operating System: MacOS X
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Conduct English Assessment Tests.
When looking for a potential administrator, make sure that you screen them for their English speaking, listening, writing skills, and comprehension. Administrators might not be client-facing at all times, but there are times when they do need to interact with your clients. For administrators to understand your clients’ needs and tend to them, they must possess above average English skills.
At Remote Staff, we conduct 4 English assessments tests as part of our screening process. We believe that by making sure our candidates can communicate well in English, we help you overcome communication challenges while working with your Filipino remote contractor.
Ask Scenario-based Questions.
Gone are the days when you ask questions such as “How do you see yourself five years from now?” or “Can you tell me more about yourself?” The necessary questions are those that are relevant to the job itself, so make your interview with a potential administrator count by asking scenario-based questions. Give them administrator problems to solve and use their answers to evaluate whether they are a good fit or not.
If you hire via Remote Staff, we will be with you during your interview with a candidate and guide you throughout the whole process. We will help you ask the right questions and evaluate the candidate’s answers to help you make a hiring decision.
Look for the X-factor.
We are not referring to intuition or first impressions here. The X-factor has something to do with the candidates’ overall personality. Do you think they can get along with your other employees? Do you think they can easily adapt to your company culture? Do you think you can trust them?
You can find the answers to these questions simply by looking at their CV and by observing them during the interview. You don’t even have to ask questions related to these things. The way the candidates’ carry themselves, their body language, and the words that come out of their mouth can tell you so much about their overall personality. A good track record, a positive attitude, and confidence are signs of a good fit.
Final Thoughts
We always associate the success of a company with the people who directly contribute to the increase in revenue, such as the members of the management and other client-facing employees. We forget that without the people behind the scenes like office administrators, who keep back-office operations in order, a lot of things can go wrong in the whole business operation.
