A Quick Primer on Social Safety Nets in the Philippines (And What They Mean for Your Remote Staff Here)

• Overseeing hotel reservation operations and ensuring that each customer's hotel reservation is properly managed.
• Managed a team of 15 people and assisted in increasing hotel membership sales by 25%.
• Assuring that employees are working with ethics that are in line with the company's mission and vision.

• Handled customer inquiries via inbound calls and resolved issues quickly. Assuring that first-call resolution is always met
• Interacted with nearly 100 customers during an average shift, exceeding volume targets by 20% while maintaining customer satisfaction.

• Memorized the entire product and service line of the company, including prices and special discounts.
• Provided client support on a wide range of company products, resolving issues at a 90% rate.
• Awarded “Fastest Learner” award during the first month of intern training
• Awarded with “Agent of the month” award for three consecutive months for maintaining the highest customer satisfaction rate.

•  Help the company with providing exceptional customer service thru chat and email.
• Manages up to 100 client contacts per day by using Zendesk as a CRM.
• Handle a team of 5 people while ensuring that emails and chats are answered within the agreed-upon service level while maintaining the highest quality of work

• Handle 50+ calls daily, with duties including training customers on how to use the banking system for day-to-day business activities while ensuring the highest quality of service.
• Received an average 87% customer satisfaction rating, 15% higher than the company average

•  Improve customer experience by taking inbound and outbound calls.
• Create procedures to improve the business processes, trained three people with the company's SOP to help improve daily business operations.

• Designed learning solutions to educate employees and thus improve organization-wide performance
• Create instructional design to guide workers on using the equipment and machines 

• Fashion Drawing 
• 3D Modelling 
• Sketch Company Branding 
• Design their marketing collateral 

• Packaging design 
• Social media design 
• Corporate branding 
• Animation 
• Video animation 

• Doing graphic design and vector arts 
• Designing for Amazon product listing 
• Doing data entry 
• Providing virtual assistance 

• Designing websites 
• Understand the brief and execute the design 
• Collect necessary assets to start designing 
• Creating three case studies to present to the management 

• Financial modeling and analysis (financial and operational trading performance; cash flow and credit analysis; property development feasibility).
• Conducting third-party research and contributing to written viability and market demand studies.
• Liaising and developing relationships with industry stakeholders (valuers, lawyers, accountants, financiers, and project managers) on behalf of clients.
• Collate and format financial performance data (profit and loss reporting) in a standardized format.
• Contribute to the production of monthly management reports (financial and non-financial key performance metrics) for clients in a standardized manner.

• Preparation of daily Receipting.
• Daily Bank Reconciliation.
• Issuance of Account Receivable invoice for all tenants in a monthly basis. (Rent, Utilities other variable outgoings).
• Issuance of Accounts Payable invoice for suppliers.
• GST reconciliation for BAS purposes quarterly filing.
• Uploading invoices in Xero for company management fees.
• Preparation/checking the Quality Assurance Report to monitor all payables of the properties.
• Conduct journal entry in system for adjusting entries and accruals.
• Preparation and processing of payments in system. (EFT and Bpay payments).
• Uploading of aba/csv file in bank for payment run transactions. Sending remittance advice upon approval.
• Prepare interim reports and monthly report for each property. (Bank Reconciliation Package, P&L, GL, Trial Balance, Balance Sheet etc).
• Company and lease set up in system.
• Managing Chart of Account (Updating/adding account code and account name).
• Assist and help the Property Manager in other ad hoc task needs, plus annual budget preparation and uploading in system.

• Provide value-added financial management, analysis, and advice to client engagement teams to maximize the profitability of engagements.
• Execute account financial processes to ensure the quality and integrity of engagement financial records.
• Collaborate with client and engagement executives, client group finance leads (or equivalent), and other finance operations executives to communicate the position and status of contract or account financial position.
• Track and report third-party out-of-pocket expenses, client time and expenses against program budget, and any other expense charges to program budget tracking and reporting.
• Other task such as invoicing, Journal entry posting and reversal, subcontractor accrual, receivable management and monitoring

• Provide value-added financial management, analysis, and advice to the management to maximize the profitability of engagements.
• Preparation and computation of per SKU cost (Landed Cost) and SRP for new products innovation.
• Prepare profitability for every purchase order prepared by demand planning team.
• Prepare recommendation and analysis for every promo and marketing activities.
• Collaborate with sales team and finance team on the status of per item profitability.
• Track and report unnecessary expenses against budget that will affect overall profitability.
• Review of disbursements including matching of documents for consistency and compliance to certain process.
• Checking and validation of Accounts Receivable, Accounts Payable and Journal entry records.
• Checking and monitoring of every shipment ordered versus actual good receipt in warehouse.
• Help accounting supervisor in month-end closing of books.
• Other task and ad hoc as needed.

• Audit financial transactions for discrepancies and chargeback.
• Compare and analyze excel data against the system (ApparelMagic)
• Data matching and error checking to each customer payment.
• Posting of reconciled payments to system.
• Generate report within the given data.
• Full return and chargeback cycle and reconciliation.

• Manage the accounts payable and accounts receivable functions for multiple companies using Xero accounting software.
• Ensure the timely and accurate recording of financial data in Xero, including use of other inventory management utilized by the company.
• Perform monthly, quarterly, and annual accounting close activities, including reconciling accounts, preparing journal entries, and preparing financial reports using Xero accounting software.
• Prepare and review financial statements, including balance sheets, income statements, and cash flow statements, for multiple companies using Xero accounting software.
• Maintains fixed asset register to record all of the fixed assets that a business owns, such as equipment, furniture, vehicles, and buildings.
• Prepare and file GST, and other relevant tax returns using Xero accounting software.
• Work with external auditors to ensure compliance with audit requirements and respond to audit queries related to Xero accounting software.
• Support preparation of budgets and forecasts

• Reconciling bank accounts across Xero entities.
• Issuing invoices as instructed.
• Paying invoices with our company credit card as instructed
• Manual journals.
• Weekly and Fortnight payroll processing and ensure any special items have been setup in payroll so people get their bonuses and other discretionary payments. 
• Generating report on AP and AR activities, including aged payables and aged receivables.
• Preparation and update of weekly cashflow.
• Inbox management.
• Processing of PAYG and Superannuation.
• GST reconciliation for quarterly BAS.
• P&L and Balance sheet analysis

• Day to day transactions Inbox management
• Bank reconciliation
• Bills processing using Xero, Dect, Hubdoc and DataMolino
• Invoice creation for customers
• Managing and creating Purchase orders
• Receivable and payable weekly report
• Cash Flow Payroll weekly and fortnight IAS, Superannuation and BAS preparation Month end reporting and reconciliation

• Managed all Technical issues and conducted troubleshooting efforts for Windows and MAC computers/devices.
• Resolve our customers' technical issues by providing real-time support accurately for our clients through phone, chat and email.
• Remotely diagnose and resolve support requests utilizing ConnectWise Automate (Formerly LabTech), and other available tools. 
• Troubleshoot server and desktop issues on AWS (Amazon Web Services) Environment.
• Administer Windows domain account issues, including GPO, AD and user password changes.
• Remotely support VPN, desktops, laptops, PDA, peripherals, printers and resolve requests using remote tools.
• Documents all end-user interactions in the ConnectWise Manage system. Ensure client support tickets are resolved in a fast and professional manner and comply with Service Level Agreements

• Managed all Technical issues through ConnectWise and conduct troubleshooting efforts with the use of LabTech Software Control Center.
• Resolve our customers' technical issues by providing real time support accurately for our customers in the United States through phone, chat and email.
• Remotely diagnose and resolve support requests utilizing Labtech Software Control Center
• Troubleshoot server and desktop issues on AWS (Amazon Web Service) Environment.
• Administer Windows domain account issues including GPO, AD and user password changes.
• Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using  remote tools.
• Documents all end-user interactions in our customers in our ConnectWise system
• Log any issues and document resolutions
• Build strong relationships with Client Services and Team members
• Ensure client’s support tickets are resolved in a fast and professional manner and comply to Agreed Service Level Agreements
• Identify any training/knowledge needs for clients and colleagues
• Provides consultancy to further improve IT infrastructure

• Resolve our customers' technical issues by providing real time support accurately for our customers in the United States through phone, chat and email.
• Remotely diagnose and resolve support requests utilizing Labtech Software Control Center
• Support on desktops, laptops, PDA's, Smart Phones, and other peripherals.
• Administer Windows domain account issues including GPO, AD and user password changes.
• Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using  remote tools.
• Documents all end-user interactions in our customers in our ConnectWise system
• Log any issues and document resolutions
• Build strong relationships with Client Services and Team members
• Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
• Identify any training/knowledge needs for clients and colleagues
• Provides consultancy to further improve IT infrastructure

• Responsible for managing all technical aspects of a company’s relationship with its customers
• Client-facing role that requires me to work on both strategic long term and short term plans and projects.
• Responsible for the Technical Account Management of a portfolio of clients.
• Maintains Standard Operating Environment and Documentation Build.
• Build strong and positive relationships with clients at various levels
• Build and document knowledge about the clients business and technical setup
• Project manage and document all technical projects carried out with clients
• Actively play a part in ensuring financial targets are reached
• Log any issues and document resolutions
• Build strong relationships with Client Services team members
• Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
• Feedback any important client information to Client Services Team
• Identify any training/knowledge needs for clients and colleagues

• Responsible in Managing the Enterprise Wireless Team based in Fluor Cebu Site
• Responsible in making sure that all Wireless Related requests, concerns, and issues are being taken care of by anyone from the Enterprise Wireless Team.
• Architectural Review Board Co-Approver of all Wireless and Network designs for implementation.
• Handles the Team that supports 3079 Devices for APAC, Southeast Asia, Europe, and US locations.
• Technical Design Review Board co-approver for all Wireless Network Design proposal and implementation.
• Streamlining processes and standard procedures for the Enterprise Wireless Team.
• Document all critical information, procedures, and reports.
• Present all form of Reports for the Enterprise Wireless Team to the upper Management.

• Responsible for managing all technical aspects of a company’s relationship with its customers
• Client-facing role that requires me to work on both strategic long term and short term plans and projects.
• Responsible for the Technical Account Management of a portfolio of clients.
• Maintains Standard Operating Environment and Documentation Build.
• Build strong and positive relationships with clients at various levels
• Build and document knowledge about the clients business and technical setup
• Project manage and document all technical projects carried out with clients
• Actively play a part in ensuring financial targets are reached
• Log any issues and document resolutions
• Build strong relationships with Client Services team members
• Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
• Feedback any important client information to Client Services Team
• Identify any training/knowledge needs for clients and colleagues
• Prepare and perform training of clients and colleagues

• Maintenance of IT Equipment and Infrastructures.
• Dedicated I.T. Support for several Telstra Line of Businesses
• Provide internal support for Desktop, Applications and Network issues.
• Conduct testing and implementation of new applications intended for production use.
• Proactively checked issues for troubleshooting and preventive measures.
• Manages Active Directory and Microsoft Exchange Servers
• Manages File and Print Servers
• Batch File and VB Scripting
• Monitoring of Companies I.T. Assets
• Maintaining and Updating of Standard Operating Environment and Scope of Work documentation

• Handles all Technology related concerns and IT Infrastructure concerns for Cebu eBloc II Site.
• Handles the Technical training and Process orientation
• Compliance of Technology related items such as maintenance of Active Directory, SEP [Anti-Virus], Wireless Security, Systems Configuration Center Management clients, Hardware Inventory, Software Updates, Standard Operating Environment.
• Maintains the documentation builds of all Line of Businesses.
• Coordinates with Account Managers, Network Team, Server Operations, and System Administrators.
• Implementing Request for Change.
• Represents the Site Technology in Bridge Meeting, Client Meeting, and CLT meetings.
• Provides Weekly Technology related reports to Local Technology Team.
• Provides Weekly Tickets Assessment to the upper management.

• Provide support to AT&T High Speed Internet customers through phone and remote access troubleshooting.
• Troubleshoot reported Internet Connectivity Issues via phone or Remote Desktop
• Troubleshoot reported Email Issues
• Troubleshoot reported Virus and other supported Desktop Issues
• Answers inquiry about AT&T Products
• Handles escalated issues from Tier 1 support group

• Provide support to global customers through real time messaging, email and phone and remote access troubleshooting efforts.
• Handles deployment of Java application to production and test servers.
• Maintain and troubleshoots servers and applications issues.
• Proactively monitoring the business infrastructures through Nagios, MON, Cacti, MRTG and real-time alerts.
• Direct hands-on experienced in Bea Weblogic, Toad for Oracle, WinCVS, Java Eclipse, VMWare, SunXVM’s Virtual Box, PC Anywhere, Radmin, and VNC and RT (Request Tracker) .
• Handles OpenSource Projects under different OS distributions.
• Monitors Network, Hardware and Software Issues via Network Monitoring Tool

• Provide remote support for all technical issues related to Atria Software.
• Conduct QA testing of Atria software pre-releases  
• Implementation of fresh install Atria software to clients on-prem servers
• Conduct side by side upgrade of existing Atria software with customers
• Create documentation related to Atria software and commonly encountered issues

• The first point of contact of clients to ensure rapid response to all support requests and resolution of IT Issues.
• Ensuring all Incidents and Service Request tickets are logged and categorized correctly in the Service Desk Management and Ticketing Systems .
• Assign tickets to the appropriate queues and resources based on required skills, priority and available resources.
• Monitor tickets in all queues, follow up technician action and provide regular updates to Clients
• Ensure customer complaints are responded to, fully addressed, resolved or escalated when required
• Monitor real-time volume, identify trends, and create reporting to improve resolution time, reduce ticket escalation and increase Client Satisfaction.
• Proactively alert management of escalations or potential service disruptions and assist as needed
• Monitor real-time volume, identify trends, and create reporting to improve resolution time, reduce ticket escalation and increase Client Satisfaction.
• Perform daily system monitoring to verify the integrity and availability of all key customer systems, reviewing hardware and system & application alerts. Verify completion of scheduled backups.
• Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) time frames, meeting or exceeding customer’s requirements and expectations.
• Facilitate the acquisition, configuration and installation of hardware and software for customers.
• Contribute to the development of an internal knowledge base.
• Securely maintain clients Operational and physical IT environments in line with corporate security policies, standards and work practices

• 2nd Level information systems services problem resolution: problem definition, research, and resolution.
• E-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection issues, spam, etc.
• Proficient in Active Directory / Windows Terminal Service
• Strong in Vmware / Hypervisor
• Good Knowledge of Office 365 / Cloud solution
• Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms: Windows 10 & 11, Windows 2012/16/19
• Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring, RMM
• Windows 2012/2016 Exchange 2016
• TCP/IP protocol, firewall, security, and firewall and troubleshooting
• Perform network audit reports
• Contribute to Research and Development projects
• Able to manage Disaster recovery for clients (AD, FileServer, etc.)

• Acted as a consultant in a start up company, responsible for setting up the company's infrastructure in the cloud, including email systems, web applications, and databases.
• Successfully implemented scalable and secure solutions to meet business requirements.
• Leveraged expertise to design and configure cloud-based environments, ensuring seamless integration, high availability, and optimal performance.
• Mentored colleagues and provided guidance on the setup of cloud infrastructure, sharing knowledge and best practices to empower the team and facilitate efficient operations.
• Developed comprehensive documentation and delivered training sessions to ensure smooth knowledge transfer, enabling colleagues to independently manage and maintain the cloud infrastructure.

• Proficiently develop and maintain applications, PHP frameworks, and content management systems, ensuring their smooth operation and ongoing enhancements.
• Proactively identify areas for improvement in existing applications, implementing necessary updates and enhancements to optimize efficiency and user experience.
• Successfully created an innovative application that serves as a gateway for reporting incidents and issues in Australia. This application seamlessly integrates with an API developed by the Australian Government.
• Provide prompt technical support and troubleshooting assistance to end-users, resolving issues efficiently and ensuring uninterrupted usage of the applications.

• Develop and customize internal applications specifically designed for factory use, aiming to optimize product management and streamline company processes.
• Collaborate closely with cross-functional teams to gather requirements, analyze user needs, and create intuitive user interfaces for the developed applications
• Provide timely technical support and troubleshooting assistance to users of the applications, resolving issues promptly to minimize disruptions in factory operations.
• Continuously evaluate and identify areas for improvement in existing applications, proposing and implementing enhancements to optimize productivity and user experience within the factory setting.
• Implement robust functionality and integrate necessary features into the applications, ensuring seamless data management and enhancing overall operational efficiency.
• Take charge of maintaining and updating existing company applications, ensuring their functionality, compatibility, and adherence to industry standards.

• Develop and implement automation scripts to streamline daily tasks, such as research and data scraping, resulting in significant time and resource savings.
• Design and develop APIs for our company, catering to the needs of various applications, enhancing connectivity, and facilitating seamless data exchange.
• Take ownership of maintaining existing internal applications, ensuring their functionality, performance, and security, and implementing necessary updates and enhancements.
• Perform regular monitoring, troubleshooting, and debugging to identify and resolve issues promptly, minimizing downtime and optimizing application performance.

• Maintained and developed research tools, leveraging technical expertise to enhance functionality, improve usability, and optimize performance.
• Kept up-to-date with industry trends and emerging technologies in mobile app development, implementing best practices and incorporating new features to enhance app functionality.
• Actively participated in code reviews and provided valuable feedback to peers, contributing to a collaborative and quality- focused development environment.
• Played a key role in mobile app development, contributing to the design, implementation, and deployment of innovative applications for various platforms.
• Successfully migrated ColdFusion applications to PHP, ensuring seamless transition and compatibility with the latest technology stack.

• Checks guest's reservation on a daily basis.
• Responds to guests messages and inquiries.
• Calls/text guests using Google voice.
• Confirms guests booking and sending them Electronic Door Keypad lock codes.
• Creates and updates Guidebooks using Hostfully.
• Creates a task and communicates daily to housekeeping, maintenance and inspection every check out.
• Checking bookable houses.
• Accepting payments and deposits.
• Order supplies for all of the properties as per the housekeeper's requests.
• Process refunds to guests and file claims for damage.
• Responds to guests reviews.
• Make sure to keep Super host status and ratings by removing bad reviews.

• Promote migration and visa services globally
• Persist in sales even in the face of failure
• Chase leads and follow up with phone calls
• Schedule appointments and meetings as necessary
• Answer queries from clients
• Find ways to sell products in the face of a down market
• Demonstrate superior time management skills and meet sales deadlines

• Calling agents to see if parcels are at the location and marking them in the system accordingly.
• Booking couriers to go and collect parcels.

• Cold calling leads who might be interested in selling or buying new properties
• Call leads who might need help to manage their rental properties
• Sends free market updates via email
• Input gathered data and notes into our database, CRM (MYDESKTOP) and Google spreadsheet
• Sends email to my client for prospect sellers that need to have an appraisal
• Sets up appointments for my client to visit the property
• Conduct follow ups on leads

• Live calls monitoring
• Led employee relations through effective communication, coaching, training and development.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Monitored incoming calls and provided feedback to associates to improve quality of service.
• Evaluated employee performance on weekly basis and coached and trained team members, increasing quality of work and employee motivation.
• Facilitated weekly meetings to communicate team performance goals and results.

• Inbound calling for a US Telecom Company ( Sprint )
• Upselling of products like phones ,plans , broad bands and accessories
• Process orders
• Take payments
• Track orders
• Handles billing inquiries and payments

• B2C outbound calling
• Verify customers application that was submitted online
• Check if they qualify for a loan by checking their credit report
• Transfer to lender

• Perform accounts receivable, payable and cashflow
• Perform bank and loan reconciliation
• Assist month end closing activities
• Prepare balance sheet
• Perform financial statement
• Perform any Adhoc related tasks

Accounts Payable (AP) Management:

• Process bills and vendor invoices through Hubdoc.
• Ensure timely approvals and payments.

Payroll Processing:

• Manage payroll for employees, ensuring accuracy in deductions, benefits, and salaries.
• Submit payroll records for compliance and reporting purposes.

Sales Invoice Processing:

• Create, manage, and track sales invoices.
• Follow up on outstanding payments and maintain accurate records.

End-of-Year (EOY) Income Tax Return (ITR) Processing:

• Prepare financial records for EOY reporting.
• Assist in the compilation and submission of ITRs.

Business Activity Statement (BAS) and Instalment Activity Statement (IAS) Processing:

• Prepare and lodge BAS and IAS with accurate GST and tax reporting.
• Ensure compliance with local tax regulations.

Bank Reconciliation:

• Perform daily/weekly bank reconciliations to align accounts with financial statements.
• Identify discrepancies and resolve them promptly.

April Monthly Tasks:

• Summarize and report all financial activities for the month.
• Ensure all month-end procedures are completed for accurate bookkeeping.

• Manage accounts payable and receivable.
• Track and categorize expenses.
• Process payroll and calculate deductions.
• Reconcile bank accounts regularly.
• Prepare documents for tax filings.
• Generate monthly financial reports.
• Maintain organized and accurate financial records.

• Handled ITIL processes and associated ITSM, Monitoring, Datadog, and service portals for Incident
• Handled installation on new, or updated existing VMWare, Linux, and Windows servers.
• Handled installation, configuration, and maintains asset management applications and systems.
• Handled customer's technical issues and communicate with them via email, phone and ticketing system
• Handled Installation, configuration, maintenance, and solving errors for content management systems including, WordPress, Wiki’s, CRM, WHM/cPanel, Netmas, Radius, and TheDude.
• Handled Cloud servers via GCP, Azure, Alibaba, and AWS.

• Maintain the POS computers and printers.
• Install different kinds of Operating System.
• Install PC Hardware peripherals.
• Maintain network connectivity
• Troubleshoot POS programs using Delphi 5 and Database Explorer.

• Troubleshoots DSLAM Package.
• Troubleshoots ATUR connection.
• Conduct Electrical Testing.
• Conduct PWB repair and PWB soldering.

• Maintaining equipment, participate in team efforts of producing quality products on time at the lowest possible cost and in continuous development program to enhance our operations.
• Operate and run the following machine: Laser Ablation, Washer, Auto inspection, Dicing, Tab bonder and Electrical Testing machine with basic troubleshooting.
• Sustaining equipment up time to contribute to the department objective in productivity, yield and quality

• Maintaining and installing Servers for Call Center System with the following systems, Centos, Asterisk, Vicidial, Elastix, Goautodial, PBXonflash, VMware SAP Server and other telephony technology.
• Database, Web, and Application Server maintenance, installation and backup.
• Installing and configure Asterisk, PHP, MySQL, Perl, Linux shell scripting,.
• Setup and configuring Firewall, Video conference, Cisco Router and Switch management.
• Installation and configuration of Routers like Cisco, Linksys, Vyatta and Untangle.
• Setup of VMWARE Virtual Machine configuration and installation.
• Maintaining Network Connectivity, Antivirus and Workstation

• Installation, maintain and support of Hospital Information System.
• Updates, test and backup Databases.
• Maintain and install Windows Server and SQL server.
• Maintaining Hospital Servers Unit, database and application backup.
• Installation and testing of new Software for development.
• Installation and configuration of Routers like Cisco, Linksys, Vyatta and Untangle.
• Installation and configuration of Virtual Machine Server.
• Technically support Major Workstation Hardware/Software problems
• .Restrictions of internet connectivity and monitoring.
• Installation and maintain for IPPBX systems.

• Maintenance of the following Servers: Email server, HRIS, Production System andRemote Server .
• Updates and Backup of Windows Server, SQL server, Ubuntu server, and Centos server.
• Maintaining production system, database testing and backup.
• Installation and maintenance of firewall and VM Server.
• Maintaining Network Connectivity and printer sharing.
• Maintain Internet Viruses Protection and software Security.
• Restrictions of internet connectivity and Virus monitoring.
• Maintaining IPPBX Systems.
• Trouble shoot and Fix major problems on company 6 Branches.

• Maintenance of the following Servers: 4 Linux Call Center System Server on Cloud Server .
• Updates and Backup of Ubuntu server, and Centos server.
• Maintaining of Internet Viruses Protection, Software Security and Network Connectivity.
• Restrictions of internet connectivity and Virus monitoring.
• Technical Support on 150 Agent for IT related issues on workstations.
• Maintenance of the following Servers: Email server, HRIS, Production System and Remote Server .
• Updates and Backup of Windows Server, Ubuntu server, and Centos server.

• Vicidial system server maintenance on a linux platform on cloud servers.
• Vicidial avatar setup and support, apache, PHP, MySQL, AWS, virtual machine.
• Install, setup and configure vmware, xenserver, proxmox and vicidial servers.
• Install, configure, setup, updates and backup servers.
• Maintaining of internet viruses protection, firewall and network connectivity.
• Restrictions of internet connectivity and virus monitoring.
• Support and fix on agent for IT related issues on workstations.
• Experience on installation, configure MySQL servers

• Implement Linux OS user account registration, deletion, and modification.
• Responsible for handling Rhel 6&7. OpenSUSE, Hp-UNIX, and Tandem OS issues as L2 support.
• Responsible for handling Windows servers 2008 and 2012 OS issues as L2 support.
• Responsible for handling Cloud hosting servers on AWS, VMware, and Azure.
• Responsible for handling monitoring applications like Zabbix, Splunk, Subversion, and Web Logic.
• Responsible for handling web applications like Apache, Nginx, Php, httpd, Perl, Oracle, and Java.
• Responsible for handling Linux services like crontab, and bash scripting.
• Responsible for handling updates and patching like yum, rpm and repositories, 
• Prepare and create procedure manuals for major and minor tasks or activities upon client request.
• Coordinate with the Vendor for any hardware and OS-related problems on the server.
• Microsoft Certified Azure Fundamentals dated September 29, 2020.

• Managed cloud servers on GCP, Azure, and AWS.
• Resolved WHM/cPanel issues via email and ticketing systems.
• Provided support for Jira, Jama, Octane, Polarion, Bitbucket, and SVN tools.
• Installed and maintained Vicidial, FreePBX, vtigerCRM, Asterisk, and VOIP instances.
• Resolved issues for various instances including WordPress, Wikis, and CRM.
• Handled user account registration, deletion, and modification on Windows and Linux systems.
• Supported projects and resolved issues in VMware ESXi, XenServer, AlmaLinux, CentOS, SUSE, and Ubuntu.
• Conducted OS performance tuning and system patching on Linux and Windows servers.
• Monitored applications using Zabbix, Splunk, LiteSpeed, pfSense, Subversion, WebLogic, Asterisk, Vicidial, FreePBX, VoIP, Dialer, Backup & Replication.
• Worked with application tools such as Apache, Nginx, PHP, Perl,

• Prepares Monthly Financial Statements
• Prepares Monthly Bank Reconciliation
• Prepares Monthly Accounts Receivable Aging
• Prepares Monthly Accounts Payable Aging
• Prepares Monthly Sales Report
• Prepares Sales Invoices
• Prepares Disbursements Vouchers

• Prepares Monthly Payslips for Foreign Seafarers
• Processing Monthly Earnings and Deductions of Foreign Seafarers
• Prepares Monthly Cash Position Per Vessel
• Prepares Monthly Balance Sheet Accounts Reconciliation
• Prepares Monthly Accounts Receivable Aging and Analysis

• Prepares Monthly Financial Statements
• Prepares Monthly Bank Reconciliation
• Prepares Monthly Accounts Receivable Aging
• Prepares Monthly Accounts Payable Aging
• Prepares Monthly Sales Report
• Prepares Sales Invoices
• Prepares Disbursements Vouchers
• Prepares Audit Plan
• Prepares Management Letter
• Prepares Draft Audited Financial Statements

• Prepares Monthly Sales Report
• Prepares Monthly Accounts Receivable Aging
• Prepares Monthly Cash Position
• Prepares Monthly Sales Forecast
• Prepares Monthly Tax Returns

• Manage and Oversee the day to day Operation of the Business (Client Bookkeeping)
• Preparation of Financial Reports
• Preparation of Tax Return
  • Serves as the main contact person of the clients for all their accounting concerns
  • Make sure that AP, AR, Bank Recon, and Payroll team works with precision and timeliness
  • Check all works and reports before being released to clients.
  • Oversee the preparation of weekly/monthly financial reports
  • Oversee the preparation of monthly Workpapers
  • Preparation of Financial Reports and Tax Returns
    • Prepares detailed Tax Reconciliation with proper documentation of every reconciling item. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns
    • Prepares and lodge BAS, IAS, and Individual Tax Returns ◦ Prepares BAS reconciliation

• Supervision of Australian Pension Funds (Self Managed Superannuation Funds)
• Preparation of Financial Reports for Company/Partnerships/Trust
• Preparation of Individual Tax Return
  • Supervise fund movements and prepare monthly financial reports (AP/AR Aging, Balance Sheet, and Income Statements.
  • Transaction processing
    • Uploading, coding and classifying transactions either from Bank statements and documents provided by clients.
  • Preparation of Leadsheets and Workpapers for Fund Audit.
    • Prepares Leadsheets and Workpapers with comprehensive details of each account present in the Financial Statements which are linked to available source documents and other required reports for review and audit.
  • Preparation of Financial Reports and Tax Returns
    • Prepares detailed Tax Reconciliation with proper documentation of every reconciling item for SMSFs, Company and Partnerships. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns.
    • Prepares and lodge Monthly Tax Returns and Payroll Taxes and Individual Tax Returns

• Supervision of Australian Pension Funds (Self Managed Superannuation Funds)
• Preparation of Financial Reports for Company/Partnerships/Trust
• Preparation of Individual Tax Return
• Supervise fund movements and prepare monthly financial reports (AP/AR Aging, Balance Sheet, and Income Statements.
• Transaction processing
• Uploading, coding and classifying transactions either from Bank statements and documents provided by clients.
• Preparation of Leadsheets and Workpapers for Fund Audit
• Prepares Leadsheets and Workpapers with comprehensive details of each account present in the Financial Statements which are linked to available source documents and other required reports for review and audit. h. Preparation of Financial Reports and Tax Returns
• Prepares detailed Tax Reconciliation with proper documentation of every reconciling item for SMSFs, Company and Partnerships. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns.
• Prepares and lodge Monthly Tax Returns and Payroll Taxes and Individual Tax Returns

• Participate in quality assurance procedures.
• Lead call calibrations and perform random-sample audits on calls.
• Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols.
• Design training sessionsforthe newemployees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.

• Achieved service time and quality targets.
• Actively listened to customers to fully understand requests and address concerns.

• Established warm and friendly rapport whilst interacting with customers by phone and email.

• Order processing and customer account management
• Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
• Tasks involved live chat operation, supervising work hours and on-call schedules
• Authorizing order processing and coordinating time-off requests, managing sales and marketing
• Refund and exchange data - assisting with paperwork for potential clients
• Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
• Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

• Order processing and customer account management
• Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
• Tasks involved live chat operation, supervising work hours and on-call schedules
• Authorizing order processing and coordinating time-off requests, managing sales and marketing
• Refund and exchange data - assisting with paperwork for potential clients
• Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
• Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.

• Participate in quality assurance procedures.
• Lead call calibrations and perform random-sample audits on calls.
• Monitor calls of representatives and ensure they are addressing customers' complaints as per set protocols.
• Design training sessionsforthe newemployees and educate them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.

• Achieved service time and quality targets.
• Actively listened to customers to fully understand requests and address concerns.

• Took over escalation calls
• Discuss the breakdown of the bills and offer a different set of bundle to add to their services. 
• Process payments by gathering details of their card. 

• Maintains customer records by updating account information.
• Provide inbound customer support billing inquiries, policies/procedure, account activation, balance transfer.
• Follow structural call handling procedures, scripts, transfer protocol and call-related processes that lead to customer satisfaction and call resolution.

• Follow up on the claim of the nurses/doctors. 
• Provided the charges, benefits, and eligibility associated with patients' insurance.
• Ensure confidentiality of patient’s information/bank/details, contact numbers, and other personal information.

   

• Detect early signs of fraudulent activity
• Review the credit history of the customer 
• Thorough verification on the caller.  

• Make sure to have reached the quota on a daily basis
• Send an intraday report to check productivity
• Send end of day report.
• Directly report to the client for any issues arise on the leads that were given
• Send an update or insights of the merchant. 
• Do time adjustment for 43 agents.
• Distribute the leads to the team equally