DISCLAIMER: All views and opinions expressed in this article are those of the author and do not necessarily reflect the views and policies of Remote Staff. Readers are also advised to carry out their own research on the following matters prior to making any decisions pertaining to the same.
I’ll be honest. This was one of the toughest articles for me to write. Apart from the fact that it’s heavy on the research, my personal experiences processing government-mandated benefits for staff that I’ve handled in the past haven’t been very pleasant.
That said, I will try my best to be as objective as possible from here on out.
The subject of social safety nets is always tricky. Also, strong and robust social safety nets are typically indicative of a developed country. Thus, the opposite is also true for developing countries, which often struggle with proper implementation due to factors like corruption and red tape.
Prior to writing this article, I had a conversation with my boss and a colleague. The former is based in Australia while the latter spent a few years studying there, and their experiences blew my mind. One mentioned that she received a sizable amount of cash in her bank account after giving birth to her first child. The other recalled how he had Aborigine roommates who received a regular and livable subsidy from the government.
And apparently, neither of those things are particularly extraordinary. In fact, they’re routine occurrences Down Under.
As you can imagine, it’s quite a different story in the Philippines. Here, we have three primary programs that serve as social safety nets. Let’s take a quick look.
SSS: Social Security System Fund
Just about every Filipino that works in the private sector contributes to this fund for their retirement benefits. Government workers, on the other hand, are covered by the Government Service Insurance System or GSIS.
This government-mandated insurance program derives its funds from two sources. One is member contributions, which covers all private sector employees. The other is from investments. Leftover funds (those that aren’t required for benefit disbursements) go to a Reserve Fund. This is supposed to cover future liabilities for SSS benefit payments.
Monthly contributions are based on compensation. Currently, the SSS contribution rate is 11% of the monthly salary credit not exceeding Php16,000. This is further split between the employee and employer at 3.63% and 7.37%, respectively. It’s the same for self-employed members who remit voluntary contributions, except that they cover the entire 11%
Meanwhile, non-working spouses base their contributions on 50% of their working spouse’s salary. However, the resulting amount should not be lower than Php1,000.
The SSS uses three formulas to calculate a retiree’s monthly pension, with the latter entitled to the highest value from any of the three computations. However, members can only avail of lifetime pension support if they have contributed regularly for at least 120 months or ten (10) years. Otherwise, they can only claim a lump sum amount equivalent to their total contributions, as well as some interest.
SSS members can also avail of other benefits like loans and maternity or miscarriage payments. As with pensions, these are computed based on their declared monthly salaries and existing contributions.
Philhealth: National Health Insurance Program
Established in 1995, the National Health Insurance Program or Philhealth is meant to provide Filipinos with quality and affordable health insurance coverage. Its system of funds includes supplementary health insurance packages alongside the basic minimum packages.
As with SSS, employers in the private sector are mandated to provide Philhealth benefits for their employees. Usually, the monthly contributions are equally split between the employers and employees.
Self-employed workers, in contrast, provide voluntary contributions.
Philhealth members may also declare qualifying relatives as their dependents. These include legitimate non-working spouses, children below the age of 21, and parents who are 60 and older.
Some of the primary benefits include treatment coverage at accredited health care institutions. Generally, this comprises the attending physician’s professional fees, hospital charges, consultations, and certain diagnostic exams. Some outpatient procedures as well as radiotherapy, hemodialysis, and blood transfusions may also fall under Philhealth benefits, depending on where the patient avails of them.
Maternity benefits also apply to regular contributors, but there are certain limitations. Expectant mothers who’ve had a history of miscarriages or stillbirths, for instance, might have trouble claiming these benefits.
Lastly, Philhealth’s primary care benefits can sometimes cover medications for certain infections like UTI.
PAG-IBIG Fund: Home Development Mutual Fund
If SSS covers contributions for retirement and Philhealth does the same for healthcare, then PAG-IBIG is all about affordable housing.
The Home Development Mutual Fund (HDMF) or PAG-IBIG is a government-owned and controlled corporation under the Housing and Urban Development Coordinating Council. Primarily, this fund enables its members to take out affordable loans for purchasing residential properties.
However, members may only avail of these loans for houses, condominiums, or townhouses that don’t exceed 1,000 square meters. On the other hand, members can use a PAG-IBIG loan to refinance their current house or to help pay for necessary renovations.
As of this writing, members can obtain maximum financing of Php6,000,000 with up to 30 years for repayment. The actual loan granted would also depend on the member’s need, capacity to pay, and the loan-to-appraisal value ratio.
If you are employed by a business in the private sector, your employer is required by law to cover half of your PAG-IBIG contributions. Like SSS and Philhealth contributions, this is automatically deducted from your monthly salary. Self-employed workers like freelancers can make voluntary contributions, but they have to cover the entire amount themselves.
Candidates:
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Rio
Candidate ID: 396765
ADVANCED
- Recruiting, Sourcing, Resume Screening, Interviewing...
INTERMEDIATE
- Customer Service, Phone Support...
Median Rate
$8.16
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.85 per hour or $USD 766.98 per month
Full Time: $USD 8.16 per hour or $USD 1414.85 per month
Remote Staff Recruiter Comments
Work Experience:
- Over 8 years of relevant experience in recruitment, with a focus on technical roles in IT and construction.
- Managed full-cycle recruitment processes including sourcing, screening, and onboarding.
- Worked across multiple industries, including IT (RYLEM via ISupport Worldwide), construction (Bamboo Remodel), and hospitality (Intercontinental Hotels Group).
- Successfully managed recruitment operations for high-volume technical roles at Northbridge Recruitment, leading to improved hiring timelines and candidate quality.
- Streamlined candidate experience at OKTA by identifying and implementing process improvements, enhancing scheduling efficiency and overall candidate satisfaction.
- Recruitment: 8+ years of experience, particularly in technical recruitment.
- ATS Management: Proficient in various Applicant Tracking Systems and LinkedIn Recruiter, with experience in keeping systems up-to-date and utilizing metrics-driven approaches to improve hiring outcomes.
- Communication: Strong interpersonal skills, adept at managing candidate relationships and collaborating with cross-functional teams.
- DICE, Monster, CareerBuilder, Craigslist, the ladders, ATS (bullhorn)
Employment History
IT Recruiter
Industry:
Human Resources Management / Consulting
Employment Period:
May 2021 to August 2023 (27 Months)
Duties and Responsibilities:
- Lead the full-cycle technical recruitment process, including sourcing, screening, coordinating interviews, conducting reference checks, and managing offers.
- Assist the recruitment team in managing IT requisitions and sourcing qualified candidates for various technical roles.
- Conduct initial screenings and interviews to assess candidates’ suitability for specific positions.
- Endorse candidates based on qualifications and maintain ongoing candidate management by updating their information and keeping them informed throughout the process.
- Collaborate closely with Hiring Managers and report to the HR Manager.
- Work with the HR team on documentation and related tasks.
Talent Acquisition Business Partner
Industry:
Construction / Building / Engineering
Employment Period:
February 2020 to March 2020 (1 Months)
Duties and Responsibilities:
- Full life cycle recruitment process: sourcing, interviewing, managing candidate pools.
- In charge of identifying and approaching approved candidates through internal and external channels to ensure that they are active and available for jobs
- Onboard newly approved candidates to ensure that they are able to go through their first few jobs until he/she is fully familiar with the Bamboo app and processes.
- Work closely with recruiters, interviewers and provide feedback about candidate quality and recruitment process to improve behavioral based interviews, skill sets selection, qualifications and competency requirements of potential candidates
- Document and track interactions and applicant tracking system
- Adhere to all processes and procedures defined as part of the full life cycle pro engagement and retention management
- Strategically works with marketing, construction operations and design to improve candidate quality through nurturing and engagement activities based on engagement surveys and evaluation data to achieve continual improvement
- Provide Talent updates during meetings highlighting the tasks and accomplishment on a daily basis. Customer Sales Consultant
- Generate leads platforms such as HomeAdvisor, Thumbtack, Houzz and different social media.
- Maintain the company's existing relationships with clients/customers.
- Creating business for Bamboo by calling potential clients, describing and explaining details, advantages, process, benefits, etc.
- Addressing customer inquiries, solving problems and providing effective solutions for clients and the company.
- Recognize strengths and weaknesses with clients current marketing strategies and make recommendations for improvements.
- Responsible for managing the customer success of clients and be the point of contact for all customers.
Technical Recruiter
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2018 to February 2020 (18 Months)
Duties and Responsibilities:
- Full-cycle recruiting - from sourcing through closing and ongoing placement support
- Sources resumes of qualified candidates for specific job orders using active & passive job boards (Dice, Monster, Career Builder, LinkedIn Recruiter, Indeed, Applicant Tracking System and Company Website)
- Develops, updates, and posts job descriptions for our clients' contract, contract-to-hire, and direct hire positions
- Conducts phone interview to pre-screen candidates, verify their qualifications, availability and compensations requirements
- Prepares candidates for the client interview process
- Schedules and manages both phone and onsite interviews
- Provides feedback to candidates throughout the process and ensure positive candidate experience
- Keeps our ATS up-to-date and use a metrics driven approach to get results and drive hires
- Involve in recruiting passive candidates, through phone calls, emails, and general relationship-building
- Manages and maintains candidate relationship while on assignment
Technical Recruiter III Practice Area
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2016 to August 2018 (28 Months)
Duties and Responsibilities:
- Sources US resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
- Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
- Sets up interviews between candidates and hiring managers
- Involves recruiting passive candidates, through phone calls, emails and general relationship-building.
- Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.
Team Lead - Hilton Worldwide
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2014 to August 2016 (28 Months)
Duties and Responsibilities:
- Communicates company goals, safety practices, and deadlines to the team.
- Motivates team members and assesses performance.
- Provides help to management, including hiring and training, and keeps management updated on team performance.
- Develop a strategy the team will use to reach its goal
- Provide any training that team members need
- Communicate clear instructions to team members
- Listen to team members' feedback
- Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
- Manage the flow of day-to-day operations
- Create report to update the company on the teams' progress
F&B Executive
Industry:
Employment Period:
February 2012 to April 2014 (26 Months)
Duties and Responsibilities:
- Accurately taking customers' orders and ensuring that the food and beverages delivered to the customers on time.
- Professionally trained on all aspects of restaurant's services; assisted supervisor and manager with their tasks.
- Trained new employees and established a professional relationship of integrity.
- Ensured the integrity of the restaurant's operation through excellence in customer service.
- Employed a safe and clean work environment and complied with all safety procedures and proper equipment usage.
- Met customer's requirements through first contact resolution; confirmed customers und Communicated effectively with individuals and teams to ensure high quality and timely expedition of customer request; contributed ideas on ways to resolve problems to better serve customers and improve productivity
- Followed food safety procedures according to company policies and health/sanitation regulations.
- Always provided prompt and efficient response to customers; understood customer service was a number one priority and responded to customers immediately.
Reservations Specialist
Industry:
Hotel / Hospitality
Employment Period:
March 2006 to January 2012 (70 Months)
Duties and Responsibilities:
- Fulfilled reservation requests by determining the rooms available to meet customer desires.
- Worked as a Call Center agent for a Global hotel chain and answer inquiries in line with Hotel reservations which includes but is not limited to the following: booking date availability (date of arrival and departure) room details, amenities included and room rates.
- Provided customers quality customer care
- Presented accurate information and actively offer and sell options to customers to confirm the Hotel Booking at the end of the call.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Export Management
Graduation Date:
March 1, 2004
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Recruiting, Sourcing, Resume Screening, Interviewing,
INTERMEDIATE ★★
- Customer ServicePhone Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/9294760726
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Inter Core i7
- Operating System: Windows 10
All-inclusive Rate: USD $8.65/hr
Edelnora
Candidate ID: 396366
ADVANCED
- Administration, Administrative Skills, Team Management, Customer Experience...
INTERMEDIATE
- Data Encoding, Data Entry, Collections, Email management...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.65 per hour or $USD 749.96 per month
Full Time: $USD 8.65 per hour or $USD 1499.92 per month
Remote Staff Recruiter Comments
- Den is a customer service professional with fourteen years of experience in financial accounts with the most admired outsourcing companies in the country.
- She has deep training knowledge and experience on delivering learning and development programs to new hires and tenured employees. She also has experience mentoring junior training staff, new hires and upskill agents.
- As a CSR, she handled credit cards, rewards and redeeming points in their cards. She also did account maintenance and some upselling.
- He ideal client is someone who will share more ideas and open to new ideas. A client who will put trust on her and guide her as well.
- She is available to start immediately.
Predictive Index Behavioral Profile - Analyzer
https://www.predictiveindex.com/reference-profile/analyzer/
Strongest Behaviors:
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Edelnora is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which she is responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.
Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in her own work and will be critical of mistakes made by herself or others. Takes the work and responsibilities very seriously and expects others to do the same.
Employment History
FRAUD ANALYST
Industry:
Banking / Financial Services
Employment Period:
January 2006 to June 2006 (5 Months)
Duties and Responsibilities:
- Helping customers minimize fraud. As a Credit Card Service Advisor, I was able to gain trust from our customers by providing financial services. It is my job to use independent analysis and exercise judgment to determine if we are talking to the legitimate account holder or a fraudster.
COLLECTIONS AGENT
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2006 to January 2007 (7 Months)
Duties and Responsibilities:
- Helping customers attain home-ownership and to get back on track.
- Opportunity to assist homeowners in settling their mortgage properly based on their income and help to meet the customer's financial needs.
RESOLUTIONS SPECIALIST
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2007 to January 2009 (24 Months)
Duties and Responsibilities:
- Enables the customer to resolve transaction issues before they become larger problems.
- Assisting customers in their issue for a particular transaction. Giving them advice regarding their protection, how they are covered based on the Legal Agreement and how they will be able to resolve the issue by avoiding the possibility of a dispute escalating to a claim or charge back. And most importantly how they will continue making business with the Company.
- Assisting customers in dealing with their online transactions as well as troubleshooting basic technical difficulties.
- Helps customer in their problems on how to use the account, introducing them more about the product and as the front-liner of the service, I make sure that whatever problem that arises, will be dealt by the relevant queue.
TRAINING OFFICER
Industry:
Banking / Financial Services
Employment Period:
December 2008 to March 2020 (134 Months)
Duties and Responsibilities:
- Conducts product specific trainings to new hires and facilitate upskill trainings to Operations Department.
- Responsible for overseeing new hire class performance end-to-end delivery of learning and development programs as required, including performing needs analysis and needs identification, training delivery, vendor relationship management, course participation management, logistics, and other activities as required to deliver learning and development services to the business.
- Collaborated with Instructional Designers in developing new learning curriculum to support services to the business.
- Focal for Change and Compliance Training. Coordinate risk and control issues, audits, and corrective actions for the business to the Compliance Team.
- Provide 'world-class' service excellence to clients by offering consistent telephone banking experience.
- Accustomed to work in a fast paced environments with the ability to think quickly and handle difficult clients
VA
Industry:
Property / Real Estate
Employment Period:
March 2020 to August 2024 (53 Months)
Duties and Responsibilities:
- I gather all the necessary documentation required to receive the loan, including employment verification, bank statements, monthly bills and other income information, if applicable.
- I also reach out to Title Companies, Insurance, HOA for the required documents.
- Manage and update CRM.
Education History
Field of Study:
Chemistry
Major:
CHEMISTRY
Graduation Date:
April 2, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Administration, Administrative Skills, Team Management, Customer Experience, Customer Handling,
INTERMEDIATE ★★
- Data Encoding, Data Entry, Collections, Email managementEnglish LanguageEnglish TutoringESL TutoringCanva
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15879577447
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Neutron Extreme
- Processor: Intel(R) Core (TM) i3-7100 CPU @ 3.90GHz
- Operating System: Windows 10
All-inclusive Rate: USD $10.62/hr
Samantha
Candidate ID: 395998
ADVANCED
- Salesforce CRM, Executive Assistance, Sales operations...
INTERMEDIATE
- ...
Median Rate
$10.62
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 10.62 per hour or $USD 1840.23 per month
Remote Staff Recruiter Comments
Over 3 years of experience in virtual assistance with a strong focus on executive support, operations, and administrative management.
Worked directly with CEOs and business executives from U.S. and Australian companies, providing end-to-end support for both startups and scaling businesses.
Strong background in Sales Operations, having held a lead EA role, managing other assistants and working as the go-to person for internal tools and systems like Salesforce.
Executive & Operational Support
- Provided direct support to C-suite executives, including calendar and inbox management, meeting coordination, travel bookings, and stakeholder communication.
- Handled personal assistant tasks, such as hotel and flight bookings, travel itinerary planning, and personal calendar syncing.
- Represented executives during escalations, handled confidential information, and responded to stakeholders on their behalf.
- Experienced in creating and managing Salesforce reports, serving as the main point of contact for all CRM-related queries.
- Produced internal reports, sales tracking, and performance data analysis.
- Familiar with profit and loss (P&L) statements, basic bookkeeping, and understanding of gross margins—particularly relevant for product-based businesses.
- Created SOPs, structured workflows, and implemented systems for new business setups (especially in lean/startup environments).
- Drafted professional correspondence and prepared presentations and documentation for meetings.
- Experienced in project tracking, liaising with multiple departments, and ensuring deadlines and deliverables are met.
- Has supported product research, packaging coordination, and supplier communication for e-commerce and product sourcing businesses.
- CRM: Salesforce (advanced)
- Office Tools: Google Workspace, Microsoft Office Suite (Excel, Word, PowerPoint)
- Time Trackers: Familiar with Hubstaff, FastETR, and Remote Staff’s proprietary monitoring tool
- Communication & Collaboration: Zoom, Slack, Email Management Platforms
Employment History
FRONT OFFICE ASSOCIATE
Industry:
Hotel / Hospitality
Employment Period:
September 2019 to January 2020 (4 Months)
Duties and Responsibilities:
- Work with different hotel departments to ensure great customer service
- Process check-in/check-out of guests, and oversee the department's operation (budget, files, equipment, etc.)
VIRTUAL ASSISTANT
Industry:
Grooming / Beauty / Fitness
Employment Period:
May 2020 to August 2021 (15 Months)
Duties and Responsibilities:
- Daily, weekly, and monthly deliverables involving running and exporting reports for financial and client attendance and profile maintenance
- Set up email automation, customer journey, and import/export contacts in Mailchimp
- Assist member queries, leads, and gym correspondence
SOCIAL MEDIA AND OUTREACH MANAGER
Industry:
Healthcare / Medical
Employment Period:
October 2020 to December 2021 (14 Months)
Duties and Responsibilities:
- Oversee the operation of the Sales team, working closely with management
- Provide original strategy for social media marketing and lead generation, including SMS & Email Template
- Communications strategies via Salesforce & HubSpot
- Research and source topics for content generation, and assist with content.
- Develop lead generation lists via social media outreach on Facebook and LinkedIn; build automated workflows for lead scraping.
SOCIAL MEDIA MANAGER
Industry:
Grooming / Beauty / Fitness
Employment Period:
March 2021 to March 2022 (12 Months)
Duties and Responsibilities:
- Develop creative and engaging social media strategies and content
- Manage the day-to-day handling of all social media channels such as Facebook & Instagram, adapting content to suit different channels
- Manage and facilitate social media communities by responding to social media posts, developing discussions, and increasing brand awareness + customer engagement
EXECUTIVE ASSISTANT
Industry:
Consumer Products / FMCG
Employment Period:
February 2022 to April 2023 (14 Months)
Duties and Responsibilities:
- Email Dictation Transcription Project Management (Vendors, Freelancers, etc)
- Organize meetings, including scheduling, sending reminders, etc.
- Research all necessary data as directed
- Maintain an organized database to easily understand all tasks and provide all necessary reports and output that are required
- Assistance in booking meetings, checking schedules, and providing an accurate and organized schedule Accounts Payable/Receivable
- Management Personal tasks such as booking travel and appointments
- Documentation of Standard Operating Procedures Operations & Logistics Management
- Overall Executive Virtual Administrative Support, and any Administrative related services required if needed
EXECUTIVE ASSISTANT LEAD SALES OPERATIONS
Industry:
Government / Defence
Employment Period:
August 2023 to October 2024 (14 Months)
Duties and Responsibilities:
- Oversee the operation of the Sales Operations EA team, working closely with management
- Partner with sales executives for client outreach
- Oversee projects and opportunities, adjusting financials for accurate forecasting
- Manage Salesforce CRM for tracking projects, leads, and contacts
- Generate financial reports and streamline Salesforce for efficiency
- Collaborate across departments on marketing, sales, and business development, ensuring Salesforce data accuracy
- Provide overall administrative support and any additional administrative services as needed
EXECUTIVE ASSISTANT LEAD SALES OPERATIONS
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2023 to April 2025 (20 Months)
Duties and Responsibilities:
- Oversee the operation of the Sales Operations EA team, working closely with management
- Partner with sales executives for client outreach
- Oversee projects and opportunities, adjusting financials for accurate forecasting
- Manage Salesforce CRM for tracking projects, leads, and contacts
- Generate financial reports and streamline Salesforce for efficiency
- Collaborate across departments on marketing, sales, and business development, ensuring Salesforce data accuracy
- Provide overall administrative support and any additional administrative services as needed
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Tourism Management
Graduation Date:
January 1, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Salesforce CRM, Executive Assistance, Sales operations,
INTERMEDIATE ★★
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Broadband
- Hardware Type: Laptop
- Brand Name: Mac
- Processor:
- Operating System: MacOS X
All-inclusive Rate: USD $10.32/hr
Cristina
Candidate ID: 395839
ADVANCED
- AutoCAD, Material Cost Estimation, Quantity Surveying...
INTERMEDIATE
- BlueBream...
Median Rate
$10.32
$11.18
if $1 = PHP52
$13.41
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.32 per hour or $USD 894.59 per month
Full Time: $USD 10.32 per hour or $USD 1789.19 per month
Remote Staff Recruiter Comments
- Cristina has been working for more than 10 years as a Quantity Surveyor/Estimator. She has a degree in Civil Engineering,
- She estimates and evaluates the materials needed for the project. She reviews and prepares quotations for pre and post-construction plans. She does daily reports, Job Order and Evaluate Client to Owner Change orders. She has experience with Residential, Commercial, Architectural and Construction Projects. She has background in Waterproofing way back 2017.She is knowledgeable in AU building codes, regulations, and construction practices
- She used the following softwares"
- Bluebeam Revu
- V-6 Software
- e-take off
- Microsoft Excel
- Microsoft Dynamic 365
- Smartbid
- She can Start ASAP for Full time and part time positions
Strongest Behavior
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Cristina is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Cristina will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, She will produce work of high quality, giving close attention to the accuracy of details. She is stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. She believes in having, and following, well-defined processes and procedures.
Employment History
Sales Engineer
Industry:
Heavy Industrial / Machinery / Equipment
Employment Period:
July 2006 to October 2006 (3 Months)
Duties and Responsibilities:
- Markets ceiling materials particularly Gypsum Boards & Acoustic Boards. Conducts Product Demo
Project Engineer
Industry:
Construction / Building / Engineering
Employment Period:
October 2006 to December 2006 (2 Months)
Duties and Responsibilities:
- Supervision of workers
- Prepares weekly accomplishments and payroll
Junior Quantity Surveyor
Industry:
Construction / Building / Engineering
Employment Period:
January 2007 to November 2008 (22 Months)
Duties and Responsibilities:
- Coordinate with Owner, Architect, Designers/ Engineers, and Contractors
- Prepare Budgetary Costs for Civil, Structural, and Architectural Works
- Attend Site Inspection, Pre-bid Conference, Clarification and Negotiation Meeting
- Seek Client/ Architect’s clarification on Technical and Commercial Issues and Coordinate with Contractors
- Review and Evaluate tender deliverables from Contractors, Variation Orders
- Prepare Cost Comparison of Bids and make necessary recommendations
- Acquire quotations for Owner Furnished Materials
Office Engineer
Industry:
Construction / Building / Engineering
Employment Period:
January 2009 to March 2011 (25 Months)
Duties and Responsibilities:
- Prepares Contractor’s Billing for Claim to the Owner, Evaluation of Subcontractors billing
- Prepares daily activity reports and Monthly Accomplishment Reports at the site
- Estimates and costing of Variation Orders and Additional Works
Quantity Surveyor
Industry:
Construction / Building / Engineering
Employment Period:
April 2011 to October 2012 (18 Months)
Duties and Responsibilities:
- Review and Evaluate Construction Technical Inquiry (CTI) with regards to work impact
- Check actual situation and progress on site
- Quantify weekly updates of accomplished work at the site
- Coordinating with another department with regard to work-related issues
- Estimates Claims to Owner (Change Orders)
- Gathering information and investigating Subcontractors' back charges
Quantity Surveyor
Industry:
Construction / Building / Engineering
Employment Period:
February 2013 to July 2014 (17 Months)
Duties and Responsibilities:
- Estimate, and evaluates the request for materials from the site.
- Monitors and controls materials consumed on-site
- Prepares Job Orders prior to mobilization of work on site
- Evaluates Subcontractors Billing
- Estimates Claims to Owner (Change Orders)
Estimator
Industry:
Construction / Building / Engineering
Employment Period:
August 2014 to September 2015 (13 Months)
Duties and Responsibilities:
- Estimates components of Kitchen Cabinets and other Joinery works
Estimator / Coordinator (Homebased)
Industry:
Construction / Building / Engineering
Employment Period:
June 2016 to March 2020 (45 Months)
Duties and Responsibilities:
- Estimates components of Windows and Doors, including frames, glazing, and other accessories using V6 Software
- Prepares daily report of accomplishments for Quotes done in a day
Material Estimator
Industry:
Construction / Building / Engineering
Employment Period:
March 2021 to January 2023 (22 Months)
Duties and Responsibilities:
- Estimates materials needed in the project using e-take off software, Bluebeam Revu
- Seek materials quotations from suppliers during pre and post tender
- Contact Subcontractors to follow up and discuss the scope of works
- Invites Subcontractors to bid using SmartBid Software
Estimator
Industry:
Construction / Building / Engineering
Employment Period:
May 2023 to September 2023 (3 Months)
Duties and Responsibilities:
- Reviewed project plans, blueprints, specifications, and other documentation to understand the scope and requirements of a project.
- Identifed and quantifed the cost of materials, labor, and equipment required to complete the project.
- Worked with vendors and suppliers to obtain quotes and pricing information.
- Developed accurate and detailed estimates for the project.
- Collaborated with project managers, engineers, architects, and other stakeholders to ensure that the estimate is comprehensive and accurate.
- Prepared and submit bid proposals to clients.
- Negotiated pricing and contracts with vendors and suppliers.
- Monitored and track project costs to ensure that they remain within budget.
- Provided support to project managers and other team members as needed.
Education History
Field of Study:
Engineering (Civil)
Major:
Civil Engineering
Graduation Date:
October 24, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- AutoCAD, Material Cost Estimation, Quantity Surveying,
INTERMEDIATE ★★
- BlueBream
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result: PING ms 6 DOWNLOAD Mbps 23.19 UPLOAD Mbps 23.60
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: AMD Ryzen 5
- Operating System: Windows 10
All-inclusive Rate: USD $6.20/hr
Lara
Candidate ID: 394354
ADVANCED
- Product Listing, Amazon Product Research, Customer Service, Data Entry...
INTERMEDIATE
- eBay, Order Processing, Order Entry...
Median Rate
$6.20
$6.52
if $1 = PHP52
$7.35
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.20 per hour or $USD 537.27 per month
Full Time: $USD 6.20 per hour or $USD 1074.54 per month
Remote Staff Recruiter Comments
- Lara has been working since 2006. She started working in the BPO industry and has later on transitioned getting freelance/home based jobs catering clients mostly in US & Bulgaria
- She gained experience/expertise in:
- Customer Service
- Virtual Assistance
- Product Listing
- E commerce (eBay, Amazon)
- She is also skilled with product research, data entry, order processing and has basic photo editing & optimizing titles using SEO Keywords
- She is adept with using the following tools/technologies:
- DSM Tool
- Dropship Beast
- Hydra Lister
- Canva
- ZIK Analytics
- Available to start immediately for full-time/part-time roles.
Employment History
PRODUCT LISTING SPECIALIST
Industry:
Retail / Merchandise
Employment Period:
June 2021 to July 2021 (0 Months)
Duties and Responsibilities:
- Product listing on e-commerce platforms
- Maintaining and administering the e-commerce stores
- Inventory control and price management
- Listing quality checks and enhancements
- Listing description & content writing
- Product market research and competition price checking
E-COMMERCE VIRTUAL ASSISTANT
Industry:
Retail / Merchandise
Employment Period:
February 2017 to May 2021 (51 Months)
Duties and Responsibilities:
- Product sourcing and research manually or using Zik Analytics
- Listing products manually on my client's account or using Dropship Beast.
- Edit photos using Canva or do collage using Picmonkey
- Process orders manually
- Update productivity sheets daily
CUSTOMER SERVICE SPECIALIST
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2011 to February 2017 (66 Months)
Duties and Responsibilities:
- Marketing Maintenance Agent for 1 year
- Update and maintain the Credit List
- Accommodate customer's inquiries and question regarding the company
- Fraud Agent for 1 year
- Accommodate client inquiries regarding their pending order and their delivery status.
CREDIT SPECIALIST II
Industry:
Banking / Financial Services
Employment Period:
December 2006 to February 2010 (38 Months)
Duties and Responsibilities:
- Credit Verifier for Saving Loan.
- Do Employment and Residence Verification.
- Re-evaluate and reprocess loan application that is already denied
Email Support
Industry:
Transportation / Logistics
Employment Period:
July 2022 to December 2023 (16 Months)
Duties and Responsibilities:
- Sent email and answer customer inquiries about their parcels
Education History
Field of Study:
Physical Therapy/Physiotherapy
Major:
Physical Therapy
Graduation Date:
October 1, 1999
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Product Listing, Amazon Product Research, Customer Service, Data Entry,
INTERMEDIATE ★★
- eBayOrder ProcessingOrder Entry
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Shared Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel(R) Pentium (R) CPU N4200@1.10GHz
- Operating System: Windows 10
All-inclusive Rate: USD $9.64/hr
Bernadette
Candidate ID: 384577
ADVANCED
- Customer Service, Customer Support, Customer Handling, Customer Experience...
INTERMEDIATE
- Social Media Management, Social Media Marketing, Graphics, Video Editing...
Median Rate
$9.64
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Remote Staff Recruiter Comments
Evaluation Comment
Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
- Phone and email handling
- Technical Support
- Customer Handling
She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:
She is adept in using the tools/applications like:
HubSpot (CRM)
Zendesk
Social Media Platform
WordPress
MailChimp
Otter
She can start immediately.
Predictive Index Behavioral Profile- Artisan
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary
Bernadette is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Bernadette plans ahead, double checks, and follows up carefully on decisions and actions.
- Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
- Phone and email handling
- Technical Support
- Customer Handling
- She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:
- Lead Generation
- Social Media Management (Facebook and Instagram)
- Admin Support
- Email Marketing
- Transcription
- Basic Graphic Designing using Canva
- Customer care
- Email correspondence
- Preparing quotations
- Invoicing
- Taking Minutes of the Meetings
- She is adept in using the tools/applications like:
- HubSpot (CRM)
- Zendesk
- Social Media Platform
- WordPress
- MailChimp
- MS Office: Word, Excel, & Outlook
- Google Apps: Docs, Sheets, and Calendar
- MYOB
- She can start immediately.
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Bernadette will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Collection Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2006 to October 2009 (40 Months)
Duties and Responsibilities:
- Payment Collection: Contact customers with overdue credit card and auto loan payments through phone calls, emails, and letters.
- Negotiate payment arrangements, secure payments, and follow up on outstanding balances to ensure timely collection.
- Payment Plan Setup: Assess customers' financial situations and provide guidance on setting up manageable payment plans or restructuring existing arrangements.
- Educate customers on available options, terms, and conditions to facilitate informed decisions
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2009 to November 2009 (9 Months)
Duties and Responsibilities:
- Customer Inquiry Handling: Serve as the primary point of contact for customers, addressing inquiries related to phone plans, billing, account management, and technical issues via phone calls.
- Listen actively to customer concerns, gather information, and provide accurate and timely solutions.
- Phone Plan Assistance: Assist customers in understanding their phone plan features, benefits, and billing details.
- Provide recommendations or upgrades based on customer needs and preferences.
- Troubleshooting: Troubleshoot technical issues related to phone plans, such as network connectivity, device settings, and app functionality.
- Diagnose problems, escalate complex issues as needed
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2011 to September 2013 (24 Months)
Duties and Responsibilities:
- Customer Inquiry Handling: Serve as the first point of contact for customers, addressing inquiries related to shipping, deliveries, and logistics via phone calls.
- Listen attentively to customer concerns, gather relevant information, and provide accurate and timely solutions.
- Shipping Concern Resolution: Identify and analyze shipping issues or concerns reported by customers, such as delays, damages, or tracking inquiries.
- Collaborate with logistics teams, carriers, and other stakeholders to resolve issues efficiently and proactively communicate solutions to customers.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2013 to March 2018 (53 Months)
Duties and Responsibilities:
- Customer Service: Address customer inquiries related to gas and electricity bills, usage, and account details.
- Provide accurate information, resolve billing discrepancies, and ensure customer satisfaction.
- Service Transfers: Assist customers in transferring their gas and electricity services from one address to another.
- Coordinate with internal departments and external service providers to facilitate smooth transfers.
- Payment Collection and Plans: Collect past due amounts from customers and negotiate payment arrangements or installment plans.
- Educate customers on payment options, terms, and conditions to support financial stability.
- Sales and Customer Retention: Proactively engage customers to transfer their gas and electricity services to our company.
- Highlight service benefits, promotions, and competitive advantages to convince customers and achieve sales targets.
Travel Coordinator
Industry:
Travel / Tourism
Employment Period:
March 2018 to August 2018 (5 Months)
Duties and Responsibilities:
- Relationship Management: Build and maintain strong relationships with club members through regular communication and personalized interactions.
- Foster a positive and welcoming environment that promotes member satisfaction and loyalty.
- Documentation and Administration: Maintain accurate records of member interactions, holiday bookings, and membership details using CRM systems or databases.
- Process payments, manage invoices, and ensure compliance with membership policies and procedures.
- Customer Service Excellence: Provide exceptional customer service by addressing member inquiries, resolving issues promptly, and exceeding service standards.
- Anticipate member needs and proactively offer recommendations or solutions to enhance their holiday experience.
Account Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2018 to March 2022 (41 Months)
Duties and Responsibilities:
- Client Relationship Management: Serve as the primary point of contact for business clients in Australia, building and maintaining strong relationships.
- Facilitate connections and partnerships between clients and other businesses for trading opportunities.
- Billing and Fee Collection: Answer client queries regarding billing, invoices, and payment processes promptly and professionally.
- Ensure accurate invoicing, monitor payment statuses, and follow up on overdue accounts to facilitate timely fee collection.
- Customer Support: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
- Collaborate with internal teams to coordinate responses and solutions to client requests or concerns.
- Documentation and Reporting: Maintain accurate records of client interactions, billing activities, and trading connections.
- Prepare reports on billing status, fee collection efforts, and client feedback for management review.
Lead Generation/General Admin
Industry:
Healthcare / Medical
Employment Period:
February 2020 to May 2022 (27 Months)
Duties and Responsibilities:
- LinkedIn & Facebook Research and Growth Hacking: Conduct research and analysis on LinkedIn and Facebook to identify target audiences, industry trends, and growth opportunities.
- Implement growth hacking techniques to increase engagement, visibility, and follower base on both platforms.
- Lead Generation: Develop and execute lead generation strategies to attract potential clients or customers.
- Utilize LinkedIn and Facebook advertising, content marketing, and outreach campaigns to capture and nurture leads.
- Collaboration and Reporting: Collaborate with marketing and sales teams to align social media and lead generation efforts with overall business goals.
- Prepare regular reports and presentations on social media and lead generation performance, highlighting key metrics and recommendations for improvement.
General Virtual Assistant/Executive Assistant
Industry:
Others
Employment Period:
December 2021 to May 2022 (4 Months)
Duties and Responsibilities:
- Social Media Management/Strategy: Develop and implement social media strategies to enhance brand visibility and engagement.
- Create graphics, schedule posts, and monitor performance metrics.
- Stay updated with social media trends and best practices.
- Email Marketing: Plan and execute email marketing campaigns to nurture leads and engage existing clients.
- Design email templates, write compelling copy, and analyze campaign performance.
- Graphic Design: Design visually appealing graphics for social media, marketing materials, and website content.
- Ensure brand consistency across all visual elements.
- WordPress Website Management: Update content, and graphics Admin Tasks: Assist with administrative duties such as scheduling, email management, and client communications.
Lead Generation / Non-Verbal Outreach Specialist
Industry:
Computer / Information Technology (Software)
Employment Period:
November 2022 to January 2023 (2 Months)
Duties and Responsibilities:
- Work with Linkedin Sales Navigator lists and find appropriate companies that fit the prospecting profile
- Identify and enroll the most suitable contacts into a specific marketing campaign
- Ensure day-to-day reporting on opportunities identified, organizations engaged, contacts engaged, etc
Admin Assistant
Industry:
Consulting (Business & Management)
Employment Period:
October 2021 to August 2023 (22 Months)
Duties and Responsibilities:
- Admin Work: Process applications, create quotes, and prepare invoices with accuracy and attention to detail.
- Preliminary Site Investigation: Order and research information, issue reports, and type detailed findings.
- Email Management - Sales Accrual: Monitor and manage emails related to sales accrual, ensuring invoices are accurately billed and reconciled.
- Reconciliation of Charges: Verify and reconcile charges in Dye & Durham for ordered land titles, ensuring accuracy and completeness.
- Inbound and Outbound Calls: Handle incoming inquiries and conduct outbound calls as needed, providing excellent customer service and support.
- Documentation and Reporting: Maintain records, prepare reports, and document findings from site investigations and administrative tasks.
- Coordination: Collaborate with internal teams and external stakeholders to facilitate smooth operations and project coordination.
Project Coordinator
Industry:
Construction / Building / Engineering
Employment Period:
July 2023 to September 2024 (13 Months)
Duties and Responsibilities:
- Email Management: Monitor and manage emails, prioritize correspondence, and respond promptly to inquiries. Sending Invoices and Quotations:
- Prepare and send invoices to clients, ensuring accuracy and timely delivery.
- Create professional quotations based on client requirements. Supplier Interactions: Obtain quotations from suppliers, negotiate prices, and facilitate communication to ensure timely procurement of goods or services.
- Administrative Support: Assist with administrative tasks such as scheduling appointments, organizing files, and maintaining records.
- Collaboration: Coordinate with team members and external stakeholders to ensure smooth operations and project completion.
- Council and Private Certifier Communication: Liaise with councils and private certifiers to facilitate project approvals, permits, and compliance requirements.
- Coordinate documentation submission, follow up on applications, and maintain updated records of communications
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
November 1, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Customer Service, Customer Support, Customer Handling, Customer Experience, Administrative Support, Collections,
INTERMEDIATE ★★
- Social Media Management, Social Media Marketing, Graphics, Video Editing, Transcription, WordPressOntraportMailChimpLead GenerationMYOB
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 194.08mbps , Upload: 143.71mbps
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: HP
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $10.62/hr
Deborah
Candidate ID: 384047
ADVANCED
- Salesforce CRM, Inbound Sales, Outbound Sales, Sales...
INTERMEDIATE
- Data Entry, Data Collection...
Median Rate
$10.62
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.65 per hour or $USD 749.96 per month
Full Time: $USD 10.62 per hour or $USD 1840.23 per month
Remote Staff Recruiter Comments
- Debs has been working since 2006 and has handled roles such as Accounting Clerk, Customer service representative, Outbound sales representative, Sales representative, and Senior Agent within the Business process outsourcing industry.
- She gained skills/expertise when it comes to:
- customer service
- sales
- outbound sales
- upselling
- Inbound/Outbound call
- email and call management
- Well versed with the following software tools:
- Salesforce
- Genesis
- Vici dialer
- Gmail
- Skype
- She can start immediately
Predictive Index Behavioral Profile - Specialist
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary
Deborah is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Deborah , who takes responsibilities very seriously.
Her expected salary is 25,000 - 30,000
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2009 to October 2012 (37 Months)
Duties and Responsibilities:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2006 to April 2009 (30 Months)
Duties and Responsibilities:
- Answer calls and respond to emails
- Handle customer inquiries both over the phone and by email
- Research required information using available resources
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
L3 Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2015 to August 2019 (52 Months)
Duties and Responsibilities:
- Insurance
- I sell Home & Contents, Car and Travel Insurance
- Mobile and Broadband
- I sell Mobile and Home Internet Plans
- Power & Gas
- I sell Electricity and Gas
- All Campaigns are Outbound Australian accounts
Senior Sales Representative
Industry:
Telecommunication
Employment Period:
March 2020 to January 2021 (10 Months)
Duties and Responsibilities:
- Call customer to convert into sales
Sales Associates
Industry:
Others
Employment Period:
December 2022 to April 2024 (16 Months)
Duties and Responsibilities:
- Call customer to win them back
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
March 1, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Salesforce CRM, Inbound Sales, Outbound Sales, Sales, Sales Management, Sales Promotion, Tele Sales, Inbound Calls,
INTERMEDIATE ★★
- Data EntryData Collection
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 104.84, Upload: 81.62
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $8.16/hr
Jane
Candidate ID: 380889
ADVANCED
- Administrative Skills, Sales Management, Real Estate, Social Media Management...
INTERMEDIATE
- Bookkeeping...
Median Rate
$8.16
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.16 per hour or $USD 1414.85 per month
Remote Staff Recruiter Comments
Jane Pauline is an experienced administrative and customer service professional with a strong background in property management, sales, and client-facing roles. She has held progressively responsible positions in both the real estate and healthcare sectors, particularly in sales and account management capacities. Her communication and coordination skills stand out, especially in environments requiring client engagement, scheduling, and lead conversion.
Skills- Advanced: Real Estate, Property Management, Social Media Management, Sales Management, Administrative Support
- Intermediate: Bookkeeping
- Soft Skills: Strong communicator, client-centric, detail-oriented, team player
- Client-Facing Experience: Demonstrated ability to manage client relationships, resolve concerns, and handle inquiries across phone, email, and chat platforms.
- Property Management Proficiency: Full cycle of property listings, showings, and tenant support.
- Sales and Marketing Exposure: Proven lead generation and funnel management from various sales roles.
- Healthcare Industry Familiarity: Previous roles with Becton Dickinson and Roche.
Predictive Index Behavioral Profile - Artisan
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary
Pauline is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Pauline plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Sales Development Representative
Industry:
Construction / Building / Engineering
Employment Period:
April 2021 to November 2023 (31 Months)
Duties and Responsibilities:
- Developed sales strategies to attract potential buyers and generate new leads
- Initiated contact with potential customers through cold calling and responding to inquiries from advertisements
- Established and nurtured relationships with customers to understand their needs and qualify their interests
- Presented product information tailored to customer needs
- Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings
Assistant Property Manager
Industry:
Property / Real Estate
Employment Period:
December 2021 to July 2025 (43 Months)
Duties and Responsibilities:
- Responded to tenant inquiries, questions, and concerns via phone, email, or chat
- Handled maintenance requests and coordinated repairs with contractors
- Created property listings for online platforms and real estate websites
- Managed social media accounts and posted property listings
- Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication
Account Executive
Industry:
BioTechnology / Pharmaceutical / Clinical research
Employment Period:
January 2020 to April 2021 (15 Months)
Duties and Responsibilities:
- Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently
- Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation
- Identified customers' changing needs to improve customer experience and provided creative solutions or products
Product Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2017 to December 2019 (32 Months)
Duties and Responsibilities:
- Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products
- Conducted market analysis and comparisons to highlight the advantages of our products over competitors
- Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction
- Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2015 to March 2017 (20 Months)
Duties and Responsibilities:
- Assisted customers with troubleshooting and installation of equipment
- Maintained records of customer interactions
- Collaborated with others to improve company system requirements
Education History
Field of Study:
BioTechnology
Major:
Medical Technology
Graduation Date:
January 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Administrative Skills, Sales Management, Real Estate, Social Media Management, Property Management,
INTERMEDIATE ★★
- Bookkeeping
Work at Home Capabilities:
- Internet Bandwidth: N/A
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: N/A
- Operating System: N/A
All-inclusive Rate: USD $8.65/hr
May
Candidate ID: 380378
ADVANCED
- Xero, Bookkeeping, Microsoft Office, Google Spreadsheet...
INTERMEDIATE
- QuickBooks, Adobe Photoshop, English Language...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.65 per hour or $USD 749.96 per month
Full Time: $USD 8.65 per hour or $USD 1499.92 per month
Remote Staff Recruiter Comments
- Mhai finished a bachelor's degree in Accountancy and has been working for 10 years now. For five years now, she has worked for AU-based clients as a Bookkeeper in an accounting firm handling various accounts such as retail, restaurant, construction, and gift shop.
- Her latest client is with a UK company where she worked as a Bookkeeper and Technical Support for almost a year.
- She is competent in performing the following tasks:
- Accounts Receivable and Account Payable management
- Bookkeeping
- Auditing
- Invoicing
- Bank and credit card reconciliation
- Inventory control
- Payroll administration - Australia
- BAS/IAS preparation
- Administrative activities
- She is a user of Xero, QuickBooks Desktop and Online, Microsoft Office Apps (Excel, Word, Access, Outlook, Teams), HubDoc, and Google Spreadsheet.
- She is a Certified Xero Advisor.
- She is available to start immediately in part-time and full-time roles, day shift.
Strongest Behaviors
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary
May Ann is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.
Her drive is purposeful, directed at getting things done quickly. She responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.
Employment History
Xero Bookkeeper
Industry:
Construction / Building / Engineering
Employment Period:
February 2020 to April 2021 (14 Months)
Duties and Responsibilities:
- Review and process' receipts and invoices uploaded in Receiptbank to Xero.
- Ensure all client company transactions are accurately coded in Xero.
- Prepare payroll for clients.
- Review suppliers' statements and chase suppliers for any missing invoices.
- Review activity statements as part of BAS preparation and inform the accountant once ready for lodgment.
Bookkeeper
Industry:
Accounting / Audit / Tax
Employment Period:
January 2011 to October 2012 (21 Months)
Duties and Responsibilities:
- Receives approves, and, when necessary, investigates client's accounts payable invoices.
- Codes payables for accounts payable clerks to input.
- Communicates (both in verbal and written form) with clients, client suppliers, vendors, and banking contacts.
- Handles client mail.
- Prepares appropriate schedules and reports as requested by clients.
- Assists clients on tax return preparation.
- Other duties as assigned from time to time by clients or bosses.
Project Accountant
Industry:
Heavy Industrial / Machinery / Equipment
Employment Period:
August 2013 to September 2014 (13 Months)
Duties and Responsibilities:
- Prepares and processes a biweekly salary of over 700 employees allocate in two respective accounts.
- Validates the salary discrepancy claims filed by the employee and submit adjustments reports.
- Responds to inquiries concerning compensation and benefits.
- Documents financial transactions on a daily basis.
- Recommends financial actions by analyzing accounting options.
- Prepares financial reports by collecting, analyzing and summarizing account information.
Project Auditor
Industry:
Oil / Gas / Petroleum
Employment Period:
November 2014 to May 2015 (6 Months)
Duties and Responsibilities:
- Plan and manage assigned audit projects according to established standards.
- Oversee auditing for operational, financial and compliance areas.
- Evaluate business processes and internal controls to identify gaps and risks.
- Analyze the root causes of control inefficiencies and recommend corrective actions.
- Review audit findings and prepare audit reports with recommendations.
- Review audit recommendations with management and develop action plans.
Treasury Staff
Industry:
Retail / Merchandise
Employment Period:
October 2015 to July 2016 (9 Months)
Duties and Responsibilities:
- Prepare daily reports including Consolidated Sales, Sales Adjustment, Error and Deviation, Credit Card Settlement and Billing, Deposits, etc.
- Responsible for the safety, security and accurate handling of cash funds.
- Verifies vault and petty cash fund
- Prepares, records, and monitors till distribution
- Prepares to batch of small bills and ensures that small bills are available all times.
- Deposits total sales to the bank to be picked up by the bank teller.
- Receives and records cash and credit sales from cashiers and customer service staff.
- Performs other related tasks assigned by the immediate superior of Store Managers
Bookkeeper (AU)
Industry:
Accounting / Audit / Tax
Employment Period:
August 2018 to November 2018 (3 Months)
Duties and Responsibilities:
- Review and process client's receipts and invoices uploaded in Hubdoc.
- Ensure all the files uploaded by the client have been forwarded in Xero and tag has been added for easy record keeping.
- Ensure all client’s company transactions are accurately coded in Xero.
- Prepare necessary manual journals.
- Prepare payroll for clients, send the payslip to all employees and attend to all employee's queries regarding their wages.
- Reconcile tax liabilities in clients' Xero account against clients' ATO portal.
- Create Xero custom templates for the client's business.
- Prepare BAS/IAS.
Bookkeeper (AU)
Industry:
Accounting / Audit / Tax
Employment Period:
August 2018 to October 2019 (14 Months)
Duties and Responsibilities:
- Review and process client's receipts and invoices uploaded in Hubdoc.
- Ensure all the files uploaded by client has been forwarded in Xero and tag has been added for easy record keeping.
- Ensure all client’s company transactions are accurately coded in Xero.
- Prepare necessary manual journals.
- Prepare payroll for clients, send payslip to all employees and attend to all employee's queries regarding their wages.
- Reconcile tax liabilities in clients' Xero account against clients' ATO portal.
- Create Xero custom templates for client's business.
- Prepare BAS/IAS.
- Self research and training regarding software and policy updates.
Xero Bookkeeper
Industry:
Accounting / Audit / Tax
Employment Period:
February 2021 to May 2021 (3 Months)
Duties and Responsibilities:
- Review and process client's receipts and invoices uploaded in Receiptbank to Xero.
- Ensure all client’s company transactions are accurately coded in Xero.
- Prepare payroll for clients.
- Review supplier's statement and chase the supplier for any missing invoices.
- Review activthe ity statement as part of BAS preparation and inform the accountant once ready for lodgement.
Executive Assistant (AU)
Industry:
Law / Legal
Employment Period:
June 2021 to December 2022 (18 Months)
Duties and Responsibilities:
- Train new helpdesk team members to excel in their roles, offering ongoing support to enhance their performance.
- Assist legal team by helping to create various important documents like legal claims and briefs.
- Ensure client files were accurate and up-to-date, preventing any important dates from being overlooked.
- Support lawyers with tasks like organizing documents and communicating with different parties.
- Keep track of the progress of legal matters and communicated any needs for evidence.
- Manage the creation and updating of case files using Actionstep software.
- Check invoices and expenses for accuracy on each case.
Bookkeeper and Technical Support (UK)
Industry:
Law / Legal
Employment Period:
April 2023 to March 2024 (11 Months)
Duties and Responsibilities:
- Review and process bills.
- Reconcile all bank accounts and ensure the Xero balance matches bank-issued statements.
- Ensure that all transactions are coded correctly.
- Configure the Actionstep backend to add or update existing matter workflows, document templates, calculated merge fields, etc.
- Assist lawyers in resolving any Actionstep-related technical issues.
- Raise invoices in Actionstep.
- Reconcile Actionstep client ledgers, ensuring all bank transactions are entered appropriately.
Bookkeeper (AU)
Industry:
Accounting / Audit / Tax
Employment Period:
March 2019 to October 2019 (7 Months)
Duties and Responsibilities:
- Review and process clients' receipts and invoices uploaded in Hubdoc to Xero.
- Ensure all client company transactions are accurately coded in Xero.
- Prepare necessary manual journals.
- Prepare payroll for clients. Create Xero custom templates for clients' businesses.
- Prepare BAS/IAS.
Bookkeeper (AU)
Industry:
Others
Employment Period:
November 2019 to May 2020 (6 Months)
Duties and Responsibilities:
- Review and process clients' receipts and invoices uploaded in Receiptbank to Xero.
- Reconcile all bank accounts and ensure the Xero balance matches bank-issued statements.
- Process weekly payroll for employees.
- Ensure that all transactions are coded correctly.
- Prepare and lodge BAS through the Xero portal.
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
ACCOUNTANCY
Graduation Date:
April 1, 2013
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Xero, Bookkeeping, Microsoft Office, Google Spreadsheet,
INTERMEDIATE ★★
- QuickBooksAdobe PhotoshopEnglish Language
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16060379215
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Gigabyte
- Processor: AMD Ryzen 5
- Operating System: Windows 10
All-inclusive Rate: USD $16.02/hr
Jesus
Candidate ID: 379039
ADVANCED
- Microsoft Active Directory, VMware, Citrix, TeamViewer...
INTERMEDIATE
- Office 365...
Median Rate
$16.02
$17.61
if $1 = PHP52
$21.77
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 16.02 per hour or $USD 2776.08 per month
Remote Staff Recruiter Comments
- Jesus Jr. is working as a Principal Consultant.
- He is a technical Lead and doing L2 & L3 infrastructure Support.
- He provide support for Windows Server (Windows 2003, Windows 2008 and Windows 2012 Platform).
- He is involved in providing daily monitoring of Backup using CommVault backup Software.
- He provides support for Active Directory and Azure Active Directory; Enterprise Email System (Exchange 2010, Exchange 2013, Exchange Online) ; M365 / Office 365.
- He do daily support of VMware and Citrix and provide support to virtual application deployed to production Citrix Xenapp.
- He is proficient in using:
- VMware - 10yrs
- Active Directories - 10yrs
- Citrix - 10yrs
- Office 365 - 2yrs
- Team Viewer - 10yrs
- Event Viewer - 10yrs
- He has experience in creating user and assigning license to the user in Office 365.
- He also have knowledge in SCCM and WSUS.
- He needs 30 days notice.
Strongest Behavior
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Jesus Jr. is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jesus Jr., who takes responsibilities very seriously.
A modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside of their expertise, they’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, Jesus Jr. will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, Jesus Jr. will carefully plan the implementation to minimize problems and maximize results.
Employment History
TECHNICAL ENTERPRISE SUPPORT CONSULTANT
Industry:
Computer / Information Technology (Software)
Employment Period:
January 2001 to January 2012 (132 Months)
Duties and Responsibilities:
- Trained and Certified Engineer in Vmware, EMC Storage, Symantec Backup Exec
- Assist client regarding Virtualization , Storage Consolidation as well as their Backup Solutions
- Provide solutions and strategy to the client based on the requirement/project of clients
- Able to implement different kind of Storage SAN Systems (fiber, iscsi)
- Provide after sales support to the supported product (Vmware,EMC, Symantec Backup Exec)
- Trained and Certified Engineer in Server and Storage of DELL and HP Systems
- Assisted client with hardware and software problems, provided troubleshooting. Performed maintenance of Servers and Storage equipment, identifying problems and providing appropriate solutions.
- Built, maintained, Computer Server systems to improve availability , performance and efficiency of operation.
- Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
- Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment.
- Trained to handle pressure in critical situation. And can work in scheduled time
STORAGE / BACKUP ADMINISTRATOR LEVEL 1
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2012 to June 2013 (16 Months)
Duties and Responsibilities:
- Monitor Backup success and failures Netbackup 6.1 , 7.1 and 7.5..
- Ticket on all failures not reported by operations.
- Provide daily reporting and meeting for Enterprise backups.
- Complete procedures as they relate to failures.
- Escalated failures and monitor fixed jobs
- Monitor, review, and report on tape device status.
- Contact vendors to open service calls for support of hardware.
- Provide follow up on backup tickets in other team’s queues.
- Provide Daily team reports.
- Provide daily reporting and meeting for Enterprise backups.
- Create and update procedures as they relate to failures.
- Fix all backup failures 24x7
- Fix tape devices as necessary.
- Work with vendors to solve complex problems.
- Work with other teams to resolve backup issues..
- Perform all recoveries for all customers.
- Perform Special Backups as instructed.
- Perform Builds, decommissions, and verification.
- Policy Creation, Management and execution for all OS and application types
- Maintain accountability for the SLAs.
- Escalate tickets which cannot be solved by the RIM team to the US team.
- For all escalations work with the US teams to insure that if a procedure is needed that it is created
VMWARE CLOUD ADMINISTRATOR
Industry:
Employment Period:
June 2013 to July 2013 (1 Months)
Duties and Responsibilities:
- Plan, Design, Deploy, Support and Optimize a growing VMware cloud based on VMwarevCloud, HP Proliant Servers, Cisco UCS and HP and EMC Storage.
- Identifying, monitoring and troubleshooting systems issues using such tools as SNMP, syslog, MRTG
- Provide basic Microsoft Server Deployment support (We are responsible for the OS deployment and performance ONLY)
- Provide Internal Microsoft Server Support for our company wide network, most of which run on the IAAS platform.
- Design and test the entire DR and Backup Strategy across all platforms (Linux, Windows, databases, snapshots)
- Managing and Maintaining Microsoft AD, DFS, DNS, WINS, File and Print Services
- LDAP experience
- Experience with high availability networks
- Managing and deploying current software patches across VMware and Microsoft environments
- Writing and maintaining documentation
- Change management documentation and approval processing
SENIOR WINTEL ADMINISTRATOR
Industry:
Employment Period:
August 2013 to November 2021 (98 Months)
Duties and Responsibilities:
- Provide Support Windows Server (Windows 2003, Windows 2008 and Windows 2012 Platform)
- Daily Support of Virtualize Enviroment (VMware, Citrix)
- Provide Support to Virtual Application deployed to production ( Citrix Xenapp)
- Provide Daily Monitoring of Backup using CommVault and Avamar backup Software.
- Provide Support Enterprise Email System (Exchange 2007 and Exchange 2010)
- Provide Support Email Gateway (Mcafee Email Gateway)
- Provide Support Antivirus System ( Mcafee EPO Server)
- Provide Support Web Gateway (Mcafee Email Gateway,Sophos Web Gateway)
- Provide Support Internet Security Solution (AXS Guard)
- As a CRM System Administrator, We provide support to CRM Infrastructure(Frontend, Backend, Reporting and SQL Servers). Provide support in Outlook Plugins related issue.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Technology
Graduation Date:
March 1, 2001
Located In:
Philippines
License and Certification: :
ITIL Certified - 9980036062047263 - February 2019
Skills
ADVANCED ★★★
- Microsoft Active Directory, VMware, Citrix, TeamViewer, Event Viewer,
INTERMEDIATE ★★
- Office 365
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result: Download: 17.73 Mbps Upload : 21.23
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.40GHz 1.50GHz
- Operating System: Windows 10
All-inclusive Rate: USD $7.67/hr
Katherine
Candidate ID: 378529
ADVANCED
- Communication Skills, Customer Service, Chat Support, Email Marketing...
INTERMEDIATE
- Copywriting, Billing, Invoicing, QuickBooks...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.67 per hour or $USD 664.88 per month
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
Katherine demonstrates a strong alignment with the requirements of this role through her extensive background in administrative support, client communication, and meticulous data handling. Her experience as a Marketing Virtual Assistant, Customer Service Virtual Assistant, and Data Enrichment Specialist shows she can manage large volumes of information accurately, a key skill for handling insurance and annuity applications. She has consistently performed tasks such as database management, lead generation, and direct client interaction via phone, email, and LinkedIn, which directly parallels the duties of collecting and following up on client information.
Her recent work as an Executive & Marketing Assistant further highlights her ability to manage schedules, organize inboxes, handle project tasks, and communicate professionally on behalf of her employers. Additionally, her roles in legal intake and consulting firms involved verifying documentation, requesting missing information, and updating records mirroring the precision, urgency, and client follow-up required in processing insurance applications and tracking cases.
Katherine’s technical skills in data entry, research, and spreadsheet management, combined with her soft skills being organized, adaptable, and a fast learner position her to excel in maintaining the production log, ensuring timely updates, and keeping impeccable records. Her proven ability to work independently while maintaining high accuracy and responsiveness makes her a strong candidate to deliver exceptional new business processing, client support, and reporting in this role.
Predictive Index Behavioral Profile - Altruist
Strongest Behaviors
Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Fluent, enthusiastic, and comparatively frequent in communication; a motivator who pays attention to others’ points of view.
Collaborative; works with and through others. Focused on team cohesion, dynamics, and interpersonal relations.
She has expertise in order processing, billing dispute, inbound calls, outbound calls, lead generation, appointment setting, email marketing, researching, and virtual assistance.
She is proficient in using the following tools:
- Asana
- Trello
- Amazon
- Hubspot
- Hunter
- Quickbooks
- Olarc
- Slack
- Magento
She is an outgoing person and spontaneous during the call.
She can start ASAP.
Predictive Index Profile - Altruist
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Employment History
Data Enrichment Specialist
Industry:
Computer / Information Technology (Software)
Employment Period:
June 2021 to March 2023 (21 Months)
Duties and Responsibilities:
- Main expertise and responsibility will be data identification and extraction for lead sourcing purposes
- Verifying information provided to our client by 3rd party entities by using online databases to cross-check information
- Entering information found on online databases into our databases
- Conducting internal, or online, research into verification
- Doing General Admin Support at any given time
- Maintaining and improving the database
- Proactively source additional info and update the database to fill in gaps
- Ensure to reduce duplicate contacts
Sales Associate
Industry:
Telecommunication
Employment Period:
September 2020 to June 2021 (9 Months)
Duties and Responsibilities:
- Handled customer queries related to order processing, billing disputes, replacements, and refunds through chat and inbound calls.
- Efficiently managed and resolved customer issues, ensuring high levels of satisfaction.
- Transitioned to outbound campaigns, where I proactively reached out to potential and existing customers to promote products and services.
- Maintained detailed records of customer interactions and transactions, ensuring data accuracy and confidentiality.
- Collaborated with team members to optimize sales strategies and improve overall customer experience.
- Consistently met or exceeded sales targets and performance metrics through effective communication and problem-solving skills.
LinkedIn and Email Outreach VA
Industry:
Property / Real Estate
Employment Period:
April 2020 to August 2020 (4 Months)
Duties and Responsibilities:
- Lead Generation: Conduct thorough searches on LinkedIn to identify potential leads that align with Cohort Consulting Salaria Group’s target audience and business objectives.
- Personalized Outreach: Craft and send personalized marketing emails to potential leads, ensuring the content is engaging and relevant to each recipient.
- Connection Building: Send connection requests on LinkedIn, followed by personalized messages to initiate conversations and build relationships with prospects.
- Follow-Up Communication: Manage follow-up communications with leads, maintaining engagement and moving them through the sales funnel.
- Database Management: Maintain and update the CRM system with accurate and detailed information on leads, interactions, and follow-up actions.
- Campaign Monitoring: Track and analyze the performance of LinkedIn and email outreach campaigns, providing insights and recommendations for improvement.
- Market Research: Stay informed about industry trends and competitor activities to identify new opportunities for outreach and lead generation.
- Content Development: Assist in developing compelling marketing content for email campaigns and LinkedIn messages to enhance outreach effectiveness.
- Collaboration: Work closely with the sales and marketing teams to align outreach strategies with overall business goals and campaigns.
- Reporting: Prepare regular reports on lead generation and outreach activities, highlighting key metrics, successes, and areas for improvement.
Admin/Paralegal Assitant
Industry:
Law / Legal
Employment Period:
June 2019 to September 2019 (2 Months)
Duties and Responsibilities:
Client Communication: Proactively contact clients via phone and email to inform them of any missing documentation or requirements necessary for their bankruptcy filings.
Document Coordination: Assist clients in gathering and submitting all required documents, ensuring completeness and accuracy to facilitate the bankruptcy process.
Case Management: Maintain and update client files and records, tracking the progress of each case to ensure timely and efficient case handling.
Client Support: Provide clear and detailed explanations to clients regarding the necessary steps and documents required for their bankruptcy filings, addressing any questions or concerns they may have.
Follow-Up: Conduct regular follow-up communications with clients to remind them of pending requirements and deadlines, ensuring all necessary documents are submitted promptly.
Collaboration: Work closely with attorneys and other legal staff to ensure all client information is accurate and up-to-date, supporting the smooth progression of each case.
Administrative Tasks: Perform general administrative duties such as scheduling appointments, managing calendars, and handling correspondence related to client cases.
Compliance: Ensure all client interactions and documentation comply with legal standards and confidentiality requirements.
Reporting: Generate reports on the status of client cases, highlighting any outstanding requirements and actions taken to address them.
Client Relationship Management: Build and maintain positive relationships with clients, providing empathetic and professional support throughout their bankruptcy process.
Billing Consultant
Industry:
Banking / Financial Services
Employment Period:
January 2017 to June 2017 (5 Months)
Duties and Responsibilities:
- Handle customer inquiries related to billing and account issues.
- Resolve billing discrepancies and disputes efficiently.
- Process adjustments, refunds, and credits as needed.
- Ensure accurate and timely invoicing for all customers.
- Collaborate with other departments to address and resolve billing issues.
- Maintain up-to-date knowledge of billing systems and procedures.
- Provide exceptional customer service and support.
- Assist with the development and implementation of billing processes and improvements.
- Monitor account activities and ensure compliance with company policies.
- Generate and analyze billing reports to identify trends and areas for improvement.
Health Insurance Agent
Industry:
Healthcare / Medical
Employment Period:
October 2017 to March 2018 (5 Months)
Duties and Responsibilities:
- Assist customers with healthcare insurance claims.
- Review and process documents and prior authorization requests.
Retail/Logistic Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2018 to May 2019 (16 Months)
Duties and Responsibilities:
Customer Support: Provide exceptional customer service by assisting with inquiries related to orders, logistics, and general concerns through various communication channels including phone, email, and chat.
Order Tracking: Efficiently track and update customers on the status of their packages, ensuring accurate and timely information is provided.
Issue Resolution: Resolve customer issues regarding orders, including processing refunds and replacements, in a prompt and courteous manner.
Logistics Coordination: Work closely with the logistics team to monitor and manage the delivery process, ensuring timely and accurate delivery of products.
Data Management: Maintain detailed and accurate records of customer interactions and transactions, updating databases as necessary.
Problem-Solving: Proactively identify and resolve potential issues in the order and delivery process to enhance customer satisfaction.
Policy Adherence: Ensure compliance with Amazon’s policies and procedures while handling customer queries and processing transactions.
Feedback Collection: Gather and document customer feedback to help improve services and enhance the overall customer experience.
Process Improvement: Participate in continuous improvement initiatives by providing insights and suggestions to optimize order and logistics processes.
Cross-Functional Collaboration: Collaborate with other departments such as warehouse operations, sales, and IT to ensure a seamless customer experience.
Insurance Customer Service
Industry:
Insurance
Employment Period:
September 2016 to March 2017 (6 Months)
Duties and Responsibilities:
- Provide general customer service and support.
- Review medical documents for insurance approval.
- Coordinate with healthcare providers, including doctors and medical clinics.
Pharmacy Care Specialist
Industry:
Insurance
Employment Period:
May 2017 to December 2024 (91 Months)
Duties and Responsibilities:
- Provide general customer service and support to patients.
- Review medical documents for insurance approval.
- Coordinate with pharmacies, doctors, and medical clinics to ensure seamless care.
- Collect overdue prescription payments and manage billing inquiries.
Marketing Virtual Assistant
Industry:
Electrical & Electronics
Employment Period:
September 2019 to February 2020 (5 Months)
Duties and Responsibilities:
- Lead Generation: Identify and generate high-quality leads through various online channels and platforms, targeting potential clients and customers that align with Conker UK's marketing goals.
- Content Creation: Develop and create engaging marketing drafts for email campaigns and LinkedIn posts, ensuring content is compelling and tailored to the target audience.
- Outreach Campaigns: Proactively reach out to prospects via email and LinkedIn, building relationships and initiating conversations to drive interest and engagement in Conker UK's products or services.
- Database Management: Maintain and update the customer and prospect database, ensuring all information is accurate, up-to-date, and organized for efficient access and utilization.
- Campaign Monitoring: Track and analyze the performance of email and LinkedIn campaigns, providing insights and recommendations for optimization and improvement.
- Market Research: Conduct market research to stay informed about industry trends, competitor activities, and potential opportunities for lead generation and marketing efforts.
- Collaboration: Work closely with the marketing team to align lead generation and outreach strategies with overall marketing objectives and campaigns.
- Reporting: Prepare regular reports on lead generation activities, outreach efforts, and campaign performance, highlighting key metrics and outcomes.
- Tool Utilization: Utilize various marketing and CRM tools to streamline and enhance lead generation, outreach, and database management processes.
- Continuous Improvement: Stay updated with the latest marketing techniques and best practices, continuously seeking ways to improve lead generation and outreach strategies.
Phone and Chat Customer Service Virtual Assistant
Industry:
Retail / Merchandise
Employment Period:
March 2020 to June 2021 (15 Months)
Duties and Responsibilities:
- Customer Support: Provide prompt and effective solutions to customer queries through phone and chat, ensuring high levels of customer satisfaction.
- Basic Troubleshooting: Assist customers with basic troubleshooting steps for common issues, guiding them through solutions to resolve their problems.
- Bill Reconciliation: Accurately reconcile customer bills, addressing any discrepancies and ensuring all billing information is correct.
- Quoting and Invoicing: Create detailed and accurate quotes and invoices for customers, ensuring transparency and clarity in all transactions.
- Sales Calls: Conduct sales calls to acquire new customers, presenting The Telecomshop Australia’s products and services in a compelling manner.
- Record Keeping: Maintain detailed and organized records of customer interactions, troubleshooting steps, billing reconciliations, and sales activities.
- Customer Engagement: Build and maintain strong relationships with customers, providing exceptional service and support to enhance customer loyalty.
- Problem Resolution: Handle and resolve customer complaints and issues efficiently, ensuring a positive customer experience.
- Product Knowledge: Stay updated with the latest product offerings and features to provide accurate information and recommendations to customers.
- Collaboration: Work closely with other team members and departments to ensure a seamless customer service experience and support company goals.
Customer Service Representative
Industry:
Retail / Merchandise
Employment Period:
July 2024 to October 2024 (2 Months)
Duties and Responsibilities:
- Handle customer inquiries and sales through email, socials and voice channels.
- Perform tasks with accuracy and attention to detail.
- Update records and maintain accurate data in Excel.
- Manage customer requests on Shopify.
- Process refunds efficiently and accurately.
- Use helpdesk tools such as Re-Amaze to resolve customer issues.
- Work within an ERP system for order and inventory management.
Business Operations Assistant
Industry:
Environment / Health / Safety
Employment Period:
November 2024 to December 2024 (0 Months)
Duties and Responsibilities:
- Manage and respond to a high volume of emails (50-60 daily), ensuring timely follow-up and resolution.
- Set up projects in Zoho and ServiceM8 for quoting purposes.
- Allocate quotes to sales staff and track progress.
- Send out quote follow-up emails and ensure timely communication.
- Liaise with sales teams regarding quotes and customer inquiries.
- Collaborate with operations staff to coordinate project scheduling.
- Order materials as required to support project delivery.
- Arrange site inductions for staff and contractors when necessary.
- Complete pre-start paperwork for upcoming projects.
- Maintain an organized filing system for project documentation and paperwork.
- Generate invoices for completed work and follow up on payments.
- Collect, review, and file invoices and receipts for bookkeeping purposes.
- Review daily job time sheets to ensure accuracy and forward them to clients when necessary.
- Assist with various other administrative tasks to support the Office Manager and ensure smooth business operations.
Education History
Field of Study:
Psychology
Major:
Psychology
Graduation Date:
October 1, 2017
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Education/Teaching/Training
Major:
English
Graduation Date:
June 20, 2024
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Communication Skills, Customer Service, Chat Support, Email Marketing, Email management, Lead Generation, LinkedIn Lead Generation, LinkedIn Marketing, Appointment Setting, Outbound Calling, Order Processing, Billing,
INTERMEDIATE ★★
- CopywritingBillingInvoicingQuickBooksCold Calling
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16473708150
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Dell
- Processor: Intel Core i7
- Operating System: Windows 10
All-inclusive Rate: USD $8.65/hr
Cloyd
Candidate ID: 378415
ADVANCED
- Digital Marketing, Email Lead Generation, Social Media Management, Social Media Marketing...
INTERMEDIATE
- ...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Full Time: $USD 8.65 per hour or $USD 1499.92 per month
Remote Staff Recruiter Comments
- Cloyd is a marketing expert with at least 15 years of experience. He is a Computer Science graduate and has been specializing in marketing and web development since 2005. At present, he is a freelance Marketing Manager working for 1-2 hours each day.
- Some of the tasks he was responsible for were
- Creating marketing strategies
- Lead generation
- Branding
- Content strategy including market positioning, drafting USPs and value propositions
- Producing marketing materials such as posters, billboards, magazine placements, and promotional video
- Building automation using CRM
- Deploying several automated sales pipelines, email automation, and automated reports
- WordPress web development - building websites, including e-commerce
- SEO - SERPS ranking techniques, content strategy, and website optimization
- Data Analytics - creating data management processes that automate data collection; creating data visualization reports to be used for business intelligence and insights
- Running Ads Campaign (B2C/B2B) - PPC Ads, Google Ads, FB Ads, and LinkedIn Ads
- Content Writing - blog posts, articles about mortgage, real estate, and time management
- He writes up to 1000 words per article. He also co-authored an e-book about real estate released on Amazon in December 2017.
- He's been applying the NLP techniques to his work.
- He is proficient in using WordPress, Joomla, Shopify, Mailchimp, GetResponse, Canva, Active Campaign, PipeDrive, HubSpot, Trello, Microsoft Office Apps (Excel, Word, PowerPoint, Teams, Outlook), Google Suite, Google Analytics, Google Looker Studio, Adobe Photoshop, and Illustrator. He also knows how to code in HTML, CSS, and PHP.
- He is available to start anytime and prefers working the day shift to any part-time or full-time role.
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Cloyd will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Digital Marketing / Lead Generation / PPC / WordPress Developer
Industry:
Property / Real Estate
Employment Period:
December 2019 to December 2023 (47 Months)
Duties and Responsibilities:
- Ran B2C ‘home loans’ lead generation campaign on Facebook and Google, connecting the lead generation pipeline to Encompass Consumer Connect CRM
- Ran B2B ‘loan officers’ lead generation campaign on LinkedIn, recruitment ad for loan officers in CA to join the o1nemortgage team
- Maintained the website, server, and CRM of the online application form.
Data Analyst / PPC / Lead Generation / WordPress Developer
Industry:
Travel / Tourism
Employment Period:
June 2021 to May 2022 (11 Months)
Duties and Responsibilities:
- Created visual reports on Google Data Studio from spreadsheet data, showing PPC campaign breakdown and performance, such as CPC, CTR, Impressions vs Budget, and best performing ads
- Ran FB Display Ads for the clients
- Ran LinkedIn Display Ads for Insurgence Group
- Implemented conversion tracking on Google Tag Manager for the PPC campaign (LinkedIn and FB Ads)
Used these platforms and apps: Google Ads, Google Search Console, Google Analytics, LinkedIn Ads,
WordPress, Google Data Studio, Supermetrics
Data Manager / / PPC / Lead Generation / WordPress Developer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
September 2021 to July 2022 (9 Months)
Duties and Responsibilities:
- Data acquisition from our marketing activities across different social media platforms;
- Integration of data sources to:
- Produce key metrics and usable information to identify trends and patterns,
- Develop and maintain interactive dashboards for Client and Agency reporting;
- Set up and maintain campaigns in Facebook Ads and Google Ads according to the Agency's specifications;
- Set up and maintain Landing Pages on Client websites according to the Agency's specifications;
- Develop and maintain Agency's hosting and email systems, including Email Marketing;
- Integrate various software and SAS tools to assist in Agency workflows;
- Maintain an established Laravel website (only when it breaks - no new development required)
Digital Marketing / CRM / WordPress Developer
Industry:
Education
Employment Period:
February 2021 to September 2021 (7 Months)
Duties and Responsibilities:
- Identify target audience and grow email list
- Design and implement direct email marketing campaigns
- Proofread emails for clarity, grammar and spelling
- Ensure mobile-friendly email templates
- Upgrade our email templates
- Ensure prompt and accurate communication with clients via email to minimize unsubscribes
- Create email databases for lead generation
- Analyze campaign performance and suggest improvements
- Ensure emails follow industry policies and best practices
- Creates marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules
- Grows and expands company social media presence into new social media platforms, plus increases presence on existing platforms
- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
- Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action
- Set up and optimize company pages within each platform to increase the visibility of company’s social content
SEO / Digital Marketing / Lead Generation
Industry:
Entertainment / Media
Employment Period:
August 2019 to December 2019 (4 Months)
Duties and Responsibilities:
- Created visual reports on Google Data Studio from spreadsheet data, website data, Google Analytics and
- Google Search Console showing the KPI metrics, such as demographics, page views, view views, and
- engagement
- Created marketing automation for lead generation using Zapier, ActiveCampaign, and LiveChat, and
- integrated the lead generation funnel between Facebook, Instagram and the ActiveCampaign CRM
- In ActiveCampaign, implemented a lead scoring system based on lead quality and lead engagement
Used these platforms and apps: Google Ads, Google Search Console, Google Analytics, Google Data
Studio, WordPress, Zapier, LiveChat, ActiveCampaign CRM
Digital Marketing / SEO / Lead Generation
Industry:
Employment Period:
August 2018 to June 2019 (9 Months)
Duties and Responsibilities:
- Created strategies for lead generation, branding and content marketing. Created plans for social media growth, website traffic growth, as well as product planning. Helped in defining target markets and formulating strategies for reaching the desired targets. Wrote and proofread articles, ad creative, coordinated with internal marketing teams for the organization’s content strategy. Strong in formulating marketing strategies through proper market research
- Deployed lead generation campaigns and used extensively these platforms: Google Ads, Facebook Business Manager, and Google Analytics.
- Responsible for collecting and analyzing data from various sources. Created an automated data collection process (ETL) using Zapier, connecting data sources to a Google Sheet for data cleansing and transforming it into a Data Visualization report in Google Data Studio and Grow. Strong knowledge in Data Analytics, Data Warehousing and Data Visualization and Business Intelligence.
- Created several marketing automation processes, such as online forms lead capture to CRM, conditional forms, and email marketing based on conditions. Used extensively these platforms: ActiveCampaign, PipeDrive, Podio, Hubspot, Zapier, MailChimp, GetResponse.
- Managed and optimized the company website and client ecommerce website. Restructured the SEO elements, .htaccess, robots.txt, metadata, and worked with the inhouse developers for website speed optimization.
Sales Funnels for Tbelle and Impact Hygiene
- I created an automated digital sales funnel for both websites, allowing automatic lead capture from form straight to a CRM (Podio, PipeDrive and ActiveCampaign) for sales processing. This includes automation for lead scoring, tracking using GCLID, ValueTrack and UTMs.
- I created a fully automated software ecosystem for Hypervibe. This includes an automated digital sales funnel, lead scoring and tracking using GCLID, ValueTrack and UTMs, email marketing, automated call back functionality, chat bots and call recording.
- With Hypervibe, I also developed a marketing-to-sales full attribution model, matching leads to the sale level. This data management process auto collects information from various sources using integrations, and collects that into a spreadsheet where data is cleansed and transformed (ETL). The data is then loaded into a Business Intelligence software such as Grow and Google Data Studio to create a Visualization Report showing Month-to-Month Sales, MoM Spend vs Revenue, MoM Deals Won/Lost, Win Ratio and more.
Digital Marketing / CRM / WordPress Developer / Marketing Strategy
Industry:
Property / Real Estate
Employment Period:
July 2016 to July 2018 (24 Months)
Duties and Responsibilities:
- Oversight of the marketing team. Developed marketing strategies and real estate developer client projects, usually for lead generation, branding, and content marketing.
- Wrote and proofread marketing content for real estate developer clients, including market positioning, unique selling points and value propositions. Strong in Content Strategy
- Collected and analyzed data collected from various sources. Helped in redefining target markets and devising ideas and strategies for reaching buyers. Strong in Market Research
- Helped in arranging partnerships and sponsorships with local agencies to promote our brands and our clients. Strong in arranging Marketing Events such as Showrooms, Open Houses, and partnerships
- Oversight of the creation of the marketing materials for the client and internal marketing needs. Experience in the Production of Marketing Materials such as brochures, posters, billboard copies and promotional videos.
- Automated the online lead capture to MiDash, Getmoreph’s proprietary CRM software.
- Gothong Southern Properties – market study and proposed branding campaign
- Johndorf Ventures website – features including listing, reservation system, space for project updates and press releases, and more.
- Branding and lead generation campaigns for real estate clients including AyalaLand Premiere (Arbor Lanes), AboitizLand (Seafront Residences), Rockwell Primaries (The Vantage), AcropolisLand (BLOQ Residences) and more.
- Created the company’s website and product websites: getmore.ph, www.getmidash.com , www.getmirealty.com , support.getmidash.com , and support.getmirealty.com
- Created posters, billboards, flyers, brochures and videos for real estate clients.
- Co-authored an ebook that was released on Amazon in December 2017: https://www.amazon.com/dp/B077LFTLTK
- Arranged an event in partnership with Bo’s Coffee (RealtyTalk), a community gathering for real estate practitioners and brokers.
Used these platforms and apps: Google Ads, Google Search Console, Google Analytics, Google Data Studio, FB Ads, WordPress, Zapier
Digital Marketing / WordPress Developer
Industry:
Apparel
Employment Period:
April 2015 to July 2016 (15 Months)
Duties and Responsibilities:
- Created the website: www.bloodredclothing.com
- Oversight of the brand’s website development, social media, and other online spaces this includes PPC (FB Ads and Google Search), Content Writing and email marketing.
- Optimized the website for SEO elements of the brand website, including changes to he .htaccess, robots.txt, metadata, and site speed optimization.
- Coordinated with the company owner for the brand’s growth strategies.
Content Writer / SEO Specialist / WordPress Developer
Industry:
Computer / Information Technology (Software)
Employment Period:
September 2008 to April 2015 (79 Months)
Duties and Responsibilities:
- Functioned as a blog manager and content manager of three business blogs
- SEO specialist - made sure that the website and blogs met the current web standards, is SEO driven, and designed to drive organic traffic, fast and mobile ready.
- WordPress Developer - made sure that the website and blogs have 100% uptime
- Curated and published content and made sure the content aligns with the company goal of promoting readership and establishing the brand as an authority in
- Productivity and Time Tracking. Also wrote a number of articles for the blog.
- Created various organic lead generation campaigns, such as email short courses, newsletters, email drips, slideshows, social media marketing, etc.
Systems Administrator
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
July 2007 to September 2008 (14 Months)
Duties and Responsibilities:
- System Administrator, also taught PC and Networking troubleshooting (CISCO)
Content Writer / Marketing Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2005 to May 2007 (25 Months)
Duties and Responsibilities:
- Researched content and wrote various topics for US-based clients.
Content Marketing Specialist
Industry:
Healthcare / Medical
Employment Period:
September 2024 to December 2024 (3 Months)
Duties and Responsibilities:
- Website Management:
- Update/redesign the current WordPress website
- Implement additional website features e.g. content carousel on the homepage
- Monitor website performance and implement improvements
- Content Creation:
- Research and write weekly articles on relevant topics
- Plan and execute content strategies for the website and social media
- Social Media Management:
- Manage social media platforms (Facebook, Instagram, LinkedIn)
- Respond to social media messages, comments, and engage with the community
- Content Planning and Strategy:
- Familiarity with content planning, strategy, and SEO best practices
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
October 29, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Digital Marketing, Email Lead Generation, Social Media Management, Social Media Marketing, Marketing Strategy, MailChimp, Marketing automation, Google Analytics, WordPress Development, SEO, CSS, HTML, Google AdWords, Facebook Ads, Content Writing, Web Content Writing, Web Content Management, B2B Marketing, Email Marketing, Internet Marketing, XML schema, Local SEO, Technical SEO, SEO Analysis, Copywriting, WordPress Theme Customization,
INTERMEDIATE ★★
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MSI Dragon
- Processor: Intel Core i5
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Before a member can avail of PAG-IBIG’s services, they should have paid out at least 24 months’ worth of contributions.
A Quick Word on the Reality of Social Safety Nets in the Philippines (AKA Reason No. 4573 As to Why You Shouldn’t Lowball Your Filipino Remote Staff)
Okay, so it looks like all bases are covered. There are allocations for pensions, healthcare, and housing. What’s the problem then?
Here’s the thing. All the aforementioned funds are great in theory. The reality can be drastically different.
For instance, it’s fairly easy to register and to pay out monthly contributions. Claiming benefits, in contrast, can be like pulling teeth.
Take maternity benefits. While the SSS provides these, private employers are expected to shoulder them once an employee takes their maternity leave. The benefits come in the form of a reimbursement check a couple months later, and that’s if there are no hiccups in filing.
Let’s not even talk about how rampant corruption can be in these institutions. Both the SSS and Philhealth have faced massive embezzlement scandals in the past. Back in 2018, 21 SSS executives faced graft charges amounting to Php145 million. Meanwhile, Philhealth lost a whopping Php15 billion to corruption last year.
Currently, there has been very little effort to trace and reclaim the missing funds, save for increasing member contributions. But let’s face it, that simply shifts the burden onto the beneficiaries themselves, many of whom are already struggling to make ends meet.
Thus, a lot of Filipino remote workers have difficulty saving up for their healthcare, housing, and retirement needs. Apart from making monthly voluntary contributions, they also have to look for alternatives to secure their future, just in case these institutions fail to come through for them.
Lastly, bear in mind that all we’ve discussed so far are just the tip of the iceberg. You can bet that the particulars (i.e., registration, monitoring, and claiming) will require a different set of articles altogether.
The good news is that with Remote Staff, you won’t need to read those at all. Apart from providing you with reliable remote Filipino talent, we also take care of matters like payroll management and government-mandated contributions here.
For more information on how to get all of this done quickly and efficiently, call us today or request a callback now.
Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.
