Long before the COVID pandemic shook the world to its core in 2020, the Philippines had already been known as the “Outsourcing Capital of the World.” Now, despite the pandemic and the increase of remote workers from around the globe, the Philippines is still one of the largest and most popular outsourcing destinations in the world.
Being exposed to the concept of remote work early on, Filipinos have enjoyed the benefits of work-from-home solutions and mastered the art of working remotely. You can say that nothing fazes Filipino employees anymore. They have gone through every remote work challenge there is and have learned to deal with it gracefully regardless of wherever or whenever they work and whoever they work for.
We could go on and on, but here are 10 of the most compelling reasons why Filipino remote workers rule:

Independent
How do you manage someone working miles away from you? You don’t (at least not as much as you would someone working in the same physical space as you). Remote work will require you to step back a little, and Filipino employees are great at effectively doing their jobs with minimal supervision. You don’t have to worry about them missing deadlines and confusing time zone differences.

Loyal
You take care of your Filipino remote workers, and they will take care of you 10 times more. They value good working relationships, so it is pretty common for them to stay with the same company for decades. Even with less face-to-face interaction, Filipinos can easily form bonds due to their friendly nature. They easily get attached to their colleagues and employers, which results in camaraderie.

Resilient
The Philippines often experiences natural disasters like earthquakes and typhoons, and despite adopting new technology, it still has relatively slow internet connection and frequent power outages. Although this is the case, Filipino employees do not easily give up and skip work. They will try to get back to work as soon as they can or at least keep in contact with you to notify you when they can come back.

Optimistic
Filipinos are the most optimistic people you will ever meet. Even in the face of adversity, they know how to keep things light and separate their personal life from their work. Yes, they value family over work, so expect them to take a leave of absence during family emergencies, but they don’t disappear on you for days without a single word. As professionals, they understand the importance of ownership and are aware of the responsibilities they need to fulfill at work. They will bounce back and come out stronger in spite of setbacks, ready to resume work.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $7.54/hr
Luzel
Candidate ID: 501241
ADVANCED
-
Salesforce CRM, Microsoft Office, Zendesk, Sprout Social...
INTERMEDIATE
-
Back-office, Administrative Support, Phone Support, Mobile Phone Support...
Median Rate
$7.54
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.54 per hour or $USD 653.58 per month
Full Time: $USD 7.54 per hour or $USD 1307.15 per month
Remote Staff Recruiter Comments
- Zel has been working for almost 4 years in the Healthcare, Security Services, Property Management/Real-estate, software, and information technology business, and Business Process Outsourcing handling telecommunications accounts. She handled and performed roles such as Account Executive, Back-Office Specialist, Technical Support, Virtual Assistant - Cold Caller, Procurement Sourcing Specialist, and Social Media Manager. She handled US, UK, US, Spanish, and Jewish Clients. Also, she has been working as a Virtual Assistant for 3 years.
- She was exposed to the following tasks:
- Phone Support - Inbound and Outbound
- Email Handling
- Client Management
- Calendar management
- Data entry
- Retention
- Billing and collections
- Customer Service
- Technical Support
- Sales and Marketing
- Administrative tasks
- She is proficient in using CRMs, Salesforce, MS Office, Sprout, Ringcentral, Aircall, Telegram, DocuSign, Whatsapp, Zoho, Whatsapp, Trello, and MS Dynamics
- She loves cooking, singing, and traveling.
- She can start ASAP, is amendable working any shifts, and open is to any full-time or part-time role.
Strongest Behaviors
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.
- Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
- Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.
LUZEL is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.
LUZEL is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.
Employment History
TECHNICAL SUPPORT REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2021 to July 2022 (9 Months)
Duties and Responsibilities:
- Managed call flow and responded to technical support needs of AT&T customers.
- Troubleshot and made adjustments to correct potential phone problems. Train new employees and explain protocols clearly and efficiently.
- Achieve consistent #1 and #2 ranking in monthly metrics, including call duration, number of calls per shift and customer satisfaction.
VA COLD CALLER|
Industry:
Property / Real Estate
Employment Period:
May 2021 to January 2023 (20 Months)
Duties and Responsibilities:
- Make outbound calls to prospective clients
- Identify potential sales opportunities, generate leads, maintain a database of leads.
- Provide excellent customer service to all clients
- Managing CRM and do warm transfer.
ACCOUNT EXECUTIVE
Industry:
Insurance
Employment Period:
January 2018 to December 2019 (23 Months)
Duties and Responsibilities:
- Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
- Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
- Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.
BACK OFFICE SPECIALIST
Industry:
Computer / Information Technology (Software)
Employment Period:
January 2018 to January 2019 (12 Months)
Duties and Responsibilities:
- Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
- Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
- Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.
VA COLD CALLER|
Industry:
Insurance
Employment Period:
March 2021 to May 2022 (14 Months)
Duties and Responsibilities:
- Make outbound calls to prospective clients, identify potential sales opportunities, generate leads, maintain a database of leads.
- Provide excellent customer service to all clients and managing CRM.
- Do warm transfer.
VA PROCUREMENT SOURCING SPECIALIST
Industry:
Healthcare / Medical
Employment Period:
February 2022 to November 2022 (9 Months)
Duties and Responsibilities:
- Receive and interview vendor representatives, negotiate prices, service, quality, or other issues
- Establish and study new sources of supply, give recommendations on vendor acceptance
- Modify design and standardize products, parts, or material, obtain quotes and negotiate with vendors
- Source items with vendors, follow and expedite delivery.
VA CCTV BACK-UP OPERATOR|
Industry:
Others
Employment Period:
March 2023 to June 2023 (3 Months)
Duties and Responsibilities:
- Operate all CCTV cameras and detect any activity non- compliance with the company’s policies and standards.
- Keen to identify any suspicious behavior, risk, theft, and anomaly.
- Ensure data monitoring, recording, and reporting for investigation, escalation, and resolution
- Follow the standard communication protocol in reporting an incident
SOCIAL MEDIA MANAGER
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2022 to June 2023 (14 Months)
Duties and Responsibilities:
- Develop and execute social media strategies that align with the company's objectives Manage social media platforms (Facebook, Instagram, etc.)
- Create artworks and engaging posts across social media platforms that will strengthen brand identity and impact of TSC’s clients to the digital space.
- Monitor social media performance metrics and provide reports on a regular basis.
- Stay up-to-date with the latest social media trends and tools.
Education History
Field of Study:
Law
Major:
Law
Graduation Date:
January 1, 2023
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Salesforce CRM, Microsoft Office, Zendesk, Sprout Social, RingCentral, Zoho, Hubspot CRM, Trello, Microsoft Dynamics, Google Apps,
INTERMEDIATE ★★
-
Back-office, Administrative Support, Phone Support, Mobile Phone Support, Chat Support, Technical Support, BillingCollectionsSocial Media ManagementSocial Media MarketingCold Calling
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: HP
- Processor: 12th Gen Intel(R) Core(TM) i5-1235U 1.30GHz
- Operating System: Windows 11
All-inclusive Rate: USD $11.34/hr
ARA
Candidate ID: 501018
ADVANCED
-
Paralegal, Legal Research, Legal Documenting, Documentations...
INTERMEDIATE
-
.NET 2.0...
Median Rate
$11.34
$12.62
if $1 = PHP52
$15.28
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 11.34 per hour or $USD 1965.15 per month
Remote Staff Recruiter Comments
Ara worked as a Virtual Paralegal at a private law firm in Australia, where her primary responsibilities included drafting legal documents and reports. She also proofread and reviewed legal documents and contracts, providing critical administrative support to her employer, a lawyer, in his daily tasks. Additionally, she managed his social media accounts, focusing on lead generation and content management.
In her role as a Conveyancing Paralegal for an Australian company, she reviewed contracts and liaised with clients, solicitors, and banks. She prepared initial and post-settlement letters and managed property settlements across WA, VIC, and QLD. Her role involved supporting the team administratively and managing email communications. With over seven years of experience in the legal field, paralegal work, and virtual assistance, she brings a solid understanding of legal terminology, exceptional organizational skills, and adaptability across multiple industries, including real estate, law, and administrative support.
- 7+ years of legal and administrative support experience
- Industry expertise: Legal services, Real Estate, Social Media Management
- Educational Background: Juris Doctor (2024, Aklan Catholic College) and BA in Political Science (2017, West Visayas State University)
- Notable Responsibilities: Managed the property settlement process, prepared legal documents, and optimized client communication
Skills and Proficiency:
- Key Skills: Legal research, drafting, process improvement, data-driven strategic planning
- Software: Proficient in Microsoft Office, Zoho, Slack, Asana, HubSpot, PEXA, and Leap
- Additional Tools: CRM experience with Salesforce; digital marketing and team coordination tools like Canva, Jira, and Monday.com
Figure out penalty interest ✓
Complete all items and settle a matter on PEXA unsupervised ✓
Order searches for a matter ✓
Ara is available to start immediately for a Full-time position.
Adapter - The Predictive Index
Employment History
Paralegal
Industry:
Law / Legal
Employment Period:
June 2016 to June 2017 (12 Months)
Duties and Responsibilities:
- Optimized the client intake process, reducing workflow bottlenecks and cutting response time by 40%, which led to a 15% increase in client satisfaction.
- Enhanced file organization by introducing a digital filing system, reducing document retrieval time by 30%.
- Conducted thorough legal research to aid case preparation, contributing to a 90% success rate in cases handled.
- Streamlined communication between attorneys and clients, improving response times by 15% and boosting client satisfaction by 20%.
Virtual Paralegal
Industry:
Law / Legal
Employment Period:
May 2020 to November 2020 (5 Months)
Duties and Responsibilities:
- Prepared and drafted legal documents, ensuring accuracy and timely submission to support the firm’s legal processes.
- Launched targeted social media campaigns that boosted client engagement and increased website traffic, generating a 20% rise in leads.
Virtual Assistant/Account Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
July 2020 to November 2020 (3 Months)
Duties and Responsibilities:
- Managed LinkedIn profiles for multiple CEOs, leveraging Sales Navigator to increase client outreach, resulting in a 40% boost in sales and engagement.
- Streamlined email management, improving prioritization of urgent and important emails, enhancing overall efficiency in daily tasks for the employer.
Social Media Manager/Virtual Assistant
Industry:
Others
Employment Period:
August 2020 to November 2020 (3 Months)
Duties and Responsibilities:
- Developed daily creative content for social media platforms.
- Managed and posted content on Facebook and Instagram, doubling follower engagement and sales.
- Streamlined social media posting schedules, improving the employer's social media system efficiency by 60%.
Virtual Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
November 2020 to January 2021 (2 Months)
Duties and Responsibilities:
- Scheduled daily tasks, enhancing team performance and organization by 45%.
- Streamlined file management processes, resulting in a 30% improvement in the company’s document storage and retrieval system.
Paralegal, Sales Telemarketer and HR Assistant
Industry:
Hotel / Hospitality
Employment Period:
November 2020 to January 2021 (2 Months)
Duties and Responsibilities:
- Filed small claims cases in U.S. courts through online filing platforms, ensuring efficient case submission.
- Prepared legal documents, streamlining the legal department's workflow and increasing document processing output by 25%.
- Managed online postings of hotel and apartment bookings across various travel sites, contributing to a 5% increase in sales.
- Assisted the HR manager in the hiring process, improving recruitment efficiency and candidate screening.
FB / Social Media Engagement
Industry:
Exhibitions / Event management / MICE
Employment Period:
November 2020 to December 2020 (1 Months)
Duties and Responsibilities:
- Created daily creative content
- Posted content in Facebook, resulting in a doubled interaction rate with the followers
Conveyancing Paralegal/Legal & Admin Assistant
Industry:
Property / Real Estate
Employment Period:
January 2022 to June 2023 (17 Months)
Duties and Responsibilities:
- Improved administrative processes, resulting in a 15% improvement in operational efficiency.
- Managed the settlement process for clients’ acquired properties, increasing client satisfaction by 60%.
- Handled data entry and document management for accurate and organized client files.
- Drafted initial correspondence and post-settlement letters to clients.
- Conducted legal searches and prepared documentation for settlements.
- Set up and maintained PEXA workspaces for property transfers and settlement processing.
Team Administrator & Mortgage Broker Assistant
Industry:
Property / Real Estate
Employment Period:
June 2023 to September 2024 (14 Months)
Duties and Responsibilities:
- Implemented new digital filing software for improved file organization.
- Reduced document search time through better file management.
- Streamlined the client intake process to improve workflow efficiency.
- Reduced response time to client inquiries by optimizing processes.
- Enhanced client satisfaction by improving communication channels between brokers and clients.
- Assisted the sales team in saving, labeling, and organizing client-submitted documents.
- Improved the lead processing system by 60% through efficient document management.
- Took charge of the settlement process to ensure all aspects were handled properly.
- Achieved 90% satisfaction from clients and management through effective settlement oversight.
- Prepared and submitted pre-qualified and qualified client documents for lenders, supporting brokers with administrative tasks.
Executive Assistant
Industry:
Healthcare / Medical
Employment Period:
October 2024 to January 2025 (2 Months)
Duties and Responsibilities:
- Improved file organization system by implementing a new digital filing software, resulting in a 80% decrease in time spent searching for documents.
- Managed client intake process, streamlining workflow and reducing response time by 40%, resulting in an increase in client satisfaction ratings by 40%.
- Streamlined communication processes between brokers and clients, resulting in a 40% increase in client satisfaction ratings and a 30% decrease in response time to client inquiries.
- Assisted the sales team with their daily tasks of saving and labeling submitted documents from clients, resulting in a 60% improvement of the system of processing the leads
- Took over to oversee the settlement process to ensure everything is in place, resulting in a 90% satisfaction from the clients and the management Assisted
Education History
Field of Study:
Political Science
Major:
Political Science
Graduation Date:
April 28, 2017
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Law
Major:
Juris Doctor
Graduation Date:
May 30, 2024
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Paralegal, Legal Research, Legal Documenting, Documentations, Microsoft Office, Email Handling, Telephone Skills, Data Entry,
INTERMEDIATE ★★
-
.NET 2.0
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16878682384
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Apple M3 Macbook Air 2024 model
- Processor: 8-core CPU
- Operating System: MacOS X
All-inclusive Rate: USD $8.21/hr
Katherine
Candidate ID: 500589
ADVANCED
-
QuickBooks, Microsoft Office...
INTERMEDIATE
-
Accounting, Accounting Reconciliation, General Accounting, Accounts Payable Management...
Median Rate
$8.21
$8.96
if $1 = PHP52
$10.52
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.07 per hour or $USD 612.45 per month
Full Time: $USD 8.21 per hour or $USD 1422.30 per month
Remote Staff Recruiter Comments
- Kath has a bachelor's degree in Accountancy. She has been working for almost 7 years in the amusement and telecommunications industries where she handled and performed roles such as Accounting Assistant - Accounts Payable Section and Accounts Receivable Accountant.
- As part of her upskilling, she attended a Virtual assistant training for Bookkeeping with QuickBooks Online Certification last April 2023.
- She has a background in the following accounting administrative tasks:
- Accounts Payable and Accounts Receivable Management.
- Phone Support - Call suppliers, contractors, clients, and customers.
- Account Reconciliation
- Invoicing
- Billing and Collections
- Processing payments
- Prepare cash disbursements
- Auditing
- Preparation of reports
- She is proficient in using QuickBooks online and desktop and MS Office.
- She is QuickBooks certified.
- She can start in after 3 weeks, amendable working any shifts, and open for any full-time or part-time role.
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
KATHERINE is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in KATHERINE, who takes responsibilities very seriously.
With experience and/or training, KATHERINE will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and KATHERINE is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Accounts Receivable Accountant
Industry:
Telecommunication
Employment Period:
September 2022 to June 2023 (9 Months)
Duties and Responsibilities:
- Prepare and send invoices to clients
- Contact clients as needed to ensure payment of outstanding invoices
- Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ data
- Maintain precise records of all incoming payments
- Process accounts and incoming payments in compliance with financial policies and procedures
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
- Audit all receipts on a determined schedule to ensure accuracy in accounting
- Prepares and posing of accruals and reversals in to the system.
- Prepares and ensures Cash advances are liquidated timely.
- Work collaboratively with accounts payable and other accounting staff to ensure accuracy in finances
- Generate and deliver reports including AR Aging to different departments monthly or as needed
- Generate reports detailing accounts receivable status directly to the President and all other involved departments.
Accounting Assistant - Accounts Payable Section
Industry:
Others
Employment Period:
April 2016 to September 2022 (76 Months)
Duties and Responsibilities:
- Review, verify, and validate attachments especially the receipts on petty cash/reimbursement if accurate.
- Prepares cash disbursement specifically Petty cash fund, reimbursements and cash advance.
- Process request for payment for PO and non-PO transactions.
- Checking Purchase orders VS invoices accurately prior to payment.
- Ensures all invoices will be processed on time.
- Prepares payment for monthly fixed rentals.
- Prepares reconciliation of account with suppliers.
- Assist with other accounts payable and help with month end responsibilities.
- Ensures all payments are in timely manner.
Billing clerk
Industry:
Telecommunication
Employment Period:
August 2023 to December 2023 (4 Months)
Duties and Responsibilities:
Revenue specialist
Industry:
Non-Profit Organisation / Social Services / NGO
Employment Period:
January 2024 to January 2025 (11 Months)
Duties and Responsibilities:
Education History
Field of Study:
Major:
Accountancy
Graduation Date:
January 2, 2015
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 2, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
QuickBooksMicrosoft Office
INTERMEDIATE ★★
-
Accounting, Accounting Reconciliation, General Accounting, Accounts Payable Management, Accounts Receivable Management, Collections, Billing, InvoicingPhone SupportEmail HandlingNetSuiteSalesforce.com
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/18553929842
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: 12th Gen Intel(R) Core(TM) i5-12450H (2.00 GHz)
- Operating System: Windows 11
All-inclusive Rate: USD $10.86/hr
Ruth
Candidate ID: 500461
ADVANCED
-
.NET 2.0, Canva...
INTERMEDIATE
-
.NET 2.0...
Median Rate
$10.86
$12.07
if $1 = PHP52
$14.56
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.86 per hour or $USD 941.45 per month
Full Time: $USD 10.86 per hour or $USD 1882.90 per month
Remote Staff Recruiter Comments
- Ruth has extensive experience in various roles, including Sales and Marketing Executive, Public Adjuster/Telemarketing Lead, and Customer Service Manager. She has over 9 years of managerial experience, with a strong focus on customer service, sales, marketing, and virtual assistance.
- She holds a Master’s degree in Business Administration, which complements her practical experience in business development and customer relations.
- She has successfully led LinkedIn marketing campaigns, managed CRM systems, generated leads, and executed webinar campaigns.
- She has also been involved in the hiring process, mentoring colleagues, and managing social media content.
- In her role as Customer Service Manager, she developed contingency plans and coached customer service associates, highlighting her leadership and problem-solving abilities.
- She is proficient in Microsoft Office, Google Suite (with advanced knowledge in Excel and Google Sheets), and various project management tools such as Notion, Asana, and Clockify.
- She also has experience using CRM tools like Pipedrive and Housecall Pro, AI tools such as Jasper AI and ChatGPT, and lead generation tools like Apollo.ai. She is proficiency in content creation tools like Canva and ConvertKit, as well as communication platforms (Zoom, Skype, Slack).
- Can start immediately.
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ruth will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
SALES AND MARKETING EXECUTIVE
Industry:
Consulting (Business & Management)
Employment Period:
October 2022 to October 2024 (24 Months)
Duties and Responsibilities:
- Develop and executed Linkedin marketing campaigns that aligned with organization's overall objectives
- Provided regular reports to clients to communicate progress
- Generated and prospected leads for campaign through various channels
- Develop and executed webinars campaigns, handles CEO's LinkedIn account
- Created and curated engaging social media content
- Managed and organized customer data in CRM
- Managed and prioritized emails for CEO
- Assisted in hiring process
- Managed, coached, mentored colleagues for a high level of quality service and performance
- Help with marketing plans, advertising, direct marketing and campaigns
PUBLIC ADJUSTER/TELEMARKETING LEAD/ VIRTUAL ASSISTANT- CUSTOMER SERVICE
Industry:
Insurance
Employment Period:
June 2023 to September 2024 (15 Months)
Duties and Responsibilities:
- Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices
- Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
- Monitor and schedule of pick-up and drop off of drying equipments
- Schedule Mold Testing with customers
- Prepare/Submit Mold Test invoice and reports, mold remediation invoice to insurance
- Prepare/Submit Asbestos COC to designated laboratory/Asbestos and Lead Invoice
- Secure Certificate of Satisfaction to customers via Docusign
- Process claims
BUSINESS DEVELOPMENT MANAGER
Industry:
Healthcare / Medical
Employment Period:
April 2024 to August 2025 (15 Months)
Duties and Responsibilities:
- Possessing a strong understanding of the company's products, the competition in the industry and positioning
- Managing and training a business development team
- Creating strategies to successfully reach new business opportunities
- Handles company's social media accounts
- Maintaining and developing relationships with current clients
Customer Service Manager
Industry:
General & Wholesale Trading
Employment Period:
October 2014 to April 2024 (114 Months)
Duties and Responsibilities:
- Review sales performance and identify branch sales hurdles resulting from process and product review
- Maintain appropriate service levels in all customer touchpoint, handles customer complaint and resolves issues in timely manner
- Coach and evaluates Customer Service Associates based on a given set of business standards and goals
- Develop action and contingency plan
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business Administration
Graduation Date:
March 4, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
.NET 2.0, Canva,
INTERMEDIATE ★★
-
.NET 2.0
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://drive.google.com/file/d/12r_f9AUZsILgszaI2-naLn6JxOXKj481/view?usp=sharing
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Apple
- Processor: 8 core CPU
- Operating System: MacOS X
All-inclusive Rate: USD $6.12/hr
Emilyn
Candidate ID: 499176
ADVANCED
-
Customer Satisfaction Analysis, Order Entry, Data Entry...
INTERMEDIATE
-
Email Support, Email Handling, Customer Service, Customer Support...
Median Rate
$6.12
$6.52
if $1 = PHP52
$7.35
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 6.12 per hour or $USD 1060.40 per month
Remote Staff Recruiter Comments
- Emi has over three years of experience in the BPO industry, transitioning successfully to an online career, running 7 years now. Her background as a Senior Customer Service Representative, Technical Service Representative, and Fashion Consultant demonstrates her ability to handle customer inquiries, process orders, manage subscriptions, and provide technical support effectively. Emilyn's dedication to customer satisfaction is evident through her roles servicing US & UK clients where she managed customer relationships and ensured seamless service delivery.
Her experience spans multiple industries, including healthcare, technology, and fashion. Her proficiency in CRM software such as Shopify, Zendesk, Tidio, Google Apps, and Microsoft Office, combined with her excellent customer retention strategies, makes her a valuable asset. - Successfully managed customer subscriptions and retention, significantly reducing subscription cancellations.
- Provided technical support for diverse product lines, enhancing customer satisfaction and loyalty.
- Leveraged CRM tools to streamline customer service operations and improve response times.
- Customer Service Skills:
- Exceptional communication and problem-solving abilities.
- Strong customer retention and relationship management.
- Phone and email management
- Customer Satisfaction
- Process Replacements and Refunds
- Technical Skills:
- Proficient in Shopify, Zendesk, Amazon Seller, Tidio, Google Apps, Microsoft Office.
- Experienced in managing websites and providing technical support.
- Technical Support
- She is available to start immediately for Part-Time or Full-Time roles.
- Predictive Index Behavioral Profile - Operator
Strongest Behaviors
Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Emilyn has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Employment History
Senior Customer Service Rep.
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2017 to November 2021 (47 Months)
Duties and Responsibilities:
- Assist customers with their subscription management.
- Check order status and provide updates to customers.
- Process refunds and replacements efficiently.
- Interpret and read doctor's eye prescriptions accurately.
- Ensure customer satisfaction through effective communication and problem-solving.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Stay informed about company products and services to provide accurate information to customers.
- Handle escalated customer issues and ensure timely resolution.
Technical Service Representative
Industry:
Telecommunication
Employment Period:
December 2021 to January 2023 (13 Months)
Duties and Responsibilities:
- Manage two websites with different product lines, providing technical support via email and chat.
- Offer expert assistance on all product-related issues to customers.
- Ensure customer satisfaction by checking order status and stock availability.
- Troubleshoot and resolve technical problems efficiently.
- Maintain detailed records of customer interactions and technical issues.
- Collaborate with team members to enhance support processes.
- Stay updated on product knowledge and industry trends.
- Handle escalations and follow up to ensure complete resolution.
Customer Service Representative
Industry:
Arts / Design / Fashion
Employment Period:
April 2012 to May 2015 (36 Months)
Duties and Responsibilities:
- Assist customers with processing their orders.
- Check the delivery status of orders.
- Handle refunds and replacements for lost or stolen orders.
- Resolve all order-related issues efficiently.
- Provide fashion advice and recommendations to customers.
- Maintain up-to-date knowledge of fashion trends and products.
- Address customer inquiries via phone, email, and chat.
- Ensure high customer satisfaction through exceptional service.
- Collaborate with other departments to streamline processes.
- Maintain accurate records of customer interactions and transactions.
Education History
Field of Study:
Education/Teaching/Training
Major:
Secondary Education Major in English
Graduation Date:
May 29, 2009
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Satisfaction AnalysisOrder EntryData Entry
INTERMEDIATE ★★
-
Email SupportEmail HandlingCustomer ServiceCustomer SupportCustomer Handling
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14804268449
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: customized Desktop
- Processor: Intel core i7
- Operating System: Windows 11
All-inclusive Rate: USD $6.59/hr
Ava
Candidate ID: 499109
ADVANCED
-
Recruiting, Interviewing, Sourcing...
INTERMEDIATE
-
Compensations, Benefits...
Median Rate
$6.59
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.59 per hour or $USD 571.33 per month
Full Time: $USD 6.59 per hour or $USD 1142.65 per month
Remote Staff Recruiter Comments
- Ava is a seasoned HR professional with expertise in recruitment for 9 years. She acquired a degree in Psychology and immediately joined a start-up power company where she stayed in the next 5 years. She started as an HR Assistant and was promoted to a Specialist position. In 2019, she transferred to an insurance company as an HR Officer until July 2023.
- Throughout the years, Ava honed her skills in executing the following:
- End-to-end recruitment (sourcing, interviewing, onboarding)
- Training and development
- Compensation and Benefits Administration
- Record keeping
- She helped deploy a wide range of engineering roles from the local market such as Civil, Mechanical, Computer, Industrial, and Chemical Engineers. Other roles she was able to fill were Executive Assistant, Admin Assistant, Customer Service Representative, Security Assistant, IT Head, GL Analyst and Supervisor, AP Processor, Disbursement Officer, and Warehouse and Procurement positions.
- She prides herself on carrying out the recruitment of 70+ employees for numerous positions in the start-up company she worked within a limited span of time.
- She is a user of Oracle, Maximo, iRecruit, Agency Portal, Jobstreet, Kalibrr, Indeed, Google Spreadsheets, and Microsoft Office Apps (Outlook, Teams, Excel).
- She can start anytime.
- Ava prefers working the day shift to any part-time or full-time role.
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Ava Antonnette has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Ava Antonnette will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
Human Resource Specialist
Industry:
Utilities / Power
Employment Period:
January 2014 to January 2019 (60 Months)
Duties and Responsibilities:
- Responsible for attracting qualified candidates, screening resumes, conducting interviews and selecting suitable candidates for open positions within the organization.
- Oversee the onboarding process for new hires, ensuring they receive necessary training, complete required paperwork and feel welcomed and supported in their new roles.
- Administer employee compensation and benefits programs, including salary administration, health insurance and other employee benefits.
- Coordinate training sessions, professional growth and development.
- Maintain employee records, including employment contracts, performance evaluations and other relevant documents, ensuring confidentiality and compliance with data protection regulations
Human Resources Officer
Industry:
Insurance
Employment Period:
January 2019 to July 2023 (54 Months)
Duties and Responsibilities:
- Developed and implemented recruitment strategies
- Posting job openings on social media platforms
- Reviewing and screening resumes and applications
- Conducting Phone and In-person interviews
- Plan, organize and coordinate recruitment, selection and hiring processes.
- Maintain accurate personnel records and ensure confidentiality and security of sensitive data
- Conduct employee onboarding and orientation programs to facilitate smooth integration into the organization
Education History
Field of Study:
Psychology
Major:
Psychology
Graduation Date:
May 1, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Recruiting, Interviewing, Sourcing,
INTERMEDIATE ★★
-
CompensationsBenefits
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15159068478
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel Core i5
- Operating System: Windows 11
All-inclusive Rate: USD $9.44/hr
CHERYLL
Candidate ID: 498772
ADVANCED
-
Administrative Support, Database Administration, Administrative Skills, Client Relations...
INTERMEDIATE
-
Accounts Payable Management, Project Coordination...
Median Rate
$9.44
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.44 per hour or $USD 818.08 per month
Full Time: $USD 9.44 per hour or $USD 1636.15 per month
Remote Staff Recruiter Comments
She is highly organized and communicative, with experience handling over 150 clients and 160 staff, showcasing excellent multitasking and interpersonal skills. She is adept with a wide range of tools including Xero, Google Workspace, Notion, Slack, Asana, and Monday.com, and is quick to adapt to new platforms and workflows.
Her ability to self-direct and operate in remote/asynchronous environments is well-established, complemented by certifications in Agile, Scrum, Six Sigma, and Executive Assistance. She displays a proactive, problem-solving mindset and has proven success in both independent and collaborative settings.
Overall, this is a strong candidate who meets and exceeds the key requirements for the role, with the versatility, tech proficiency, and leadership experience ideal for supporting dynamic and evolving business operations.
Bookkeeping & Financial Tasks (Xero, BAS, Payroll, Invoicing)
Direct Experience:
Extensive use of Xero across multiple roles including payroll processing, leave tracking, and maintaining credit card transactions.
Experience reconciling sales and rental bank transactions.
Experience in payroll, invoice processing, and sales commission settlements.
Strength: Strong command of Australian bookkeeping tools and practices; Xero-certified (Advisor and Payroll).
Operational Support & Documentation
Created and maintained monthly reports, statements, and ledgers.
Supported the preparation of marketing packages, employee documents, and management agreements.
Has worked closely with Property Managers and Clients, showing a strong admin and operations support background.
Email, Calendar, and Supplier Coordination
Coordinated with external stakeholders and handled admin support tasks in current and previous roles.
Likely to have transferable experience in email/calendar management though not explicitly stated.
Process Improvement & Initiative
Demonstrated ability to suggest improvements and systematize tasks in banking and real estate environments.
Took initiative in organizing and filing systems, maintaining records, and streamlining payroll and tax processes.
Technical Proficiencies Evaluation:
Cheryll displays an impressive and comprehensive level of technical proficiency aligned with the needs of the role. She is highly tech-comfortable, with hands-on experience using a wide range of platforms essential for bookkeeping, operations, project coordination, and remote team collaboration.
Key platforms and tools include:
Accounting & Finance: Xero (certified), QuickBooks, MYOB, Class, Stripe – used for processing invoices, reconciliations, and financial reporting.
Project & Task Management: Asana, Notion, Monday.com, Trello, AdviserLogic – utilized to support project coordination, streamline workflows, and manage team efficiency.
Administrative & Communication Tools: Google Workspace, Microsoft Office Suite, Slack, Microsoft Teams, SharePoint, WhatsApp – for document management, team communication, scheduling, and email coordination.
CRM & Marketing Platforms: HubSpot, Keap, Mailchimp, ClickFunnels, GHL, Hootsuite, Infusionsoft – used in client engagement, marketing support, and lead nurturing roles.
Other Systems: Dropbox, ATO Portal, Practice Protect, LinkedIn Sales Navigator, Canva, Social Media Schedulers (Socialbu, Social Jukebox) – supporting research, creative tasks, and secure data handling.
Her ability to quickly adopt and optimize a wide variety of systems shows strong digital literacy and adaptability. This technical fluency, coupled with her operational and administrative expertise, makes her particularly well-suited for a fast-paced and evolving role.
Overall, the candidate demonstrates exceptional technical competence, capable of leveraging tools effectively to support strategic and day-to-day operations.
Predictive Index Behavioral Profile - Venturer
Strongest Behaviors
Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.
Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Overall Recommendation:
Cheryll is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.
Cheryll is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.
Cheryll has more than 5 years of experience in the finance industry specifically dealing with Australian clients
She has experience in doing basic accounting work such as:
- General bookkeeping
- Accounts Receivable management
- Accounts Payable management
- Client set-up and management in MYOB
- Data entry and client set-up in XERO
- Payroll entry
She also has experience with SMSF
Cheryll is also a Certified Scrum Master, Agile Scrum Certified, Scrum Fundamentals Certified, Six Sigma White and Yellow Belt
She is open to both part-time and full-time positions and is available to start immediately
Predictive Index Behavioral Profile - Venturer
Strongest Behaviors:
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
Cheryll is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick her neck out”; and take responsibility for risks when she believes she is right. The challenge of new problems and new ventures is stimulating and will be responded to with action. She has a lot of confidence in herself, her own knowledge, ability and decisions.
Cheryll is an ingenious and innovative problem-solver and troubleshooter. She has an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. She will drive hard to get things done her own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. She has a strong competitive drive, is ambitious, and will drive hard to achieve goals. Her sense of urgency and impatience for results will put pressure on others as well as on herself.
Employment History
Operations Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2021 to June 2023 (19 Months)
Duties and Responsibilities:
- Work closely with the General Manager to oversee daily business operations and performance
- Supports General Manager and performs duties when the manager is absent or out of the office
- Work with senior stakeholders
- Build systems to triage naming requests and manage creative workflow
- Ensuring all operations are carried on in an appropriate, cost-effective way
- Provide inspired leadership for the organization
- Make important policy, planning, and strategy decisions
- Develop, implement, and review operational policies and procedures
- Help promote a company culture that encourages top performance and high morale Ensure that members of the operations team adhere to company rules and work ethics
- Work to encourage team members, including communicating team goals and identifying areas for new training and development training
- Conduct regular performance evaluations and report directly to the General Manager
- Work with the board of directors to determine values and mission, and plan for short and long-term goals
- Identify and address problems and opportunities for the company
- Build alliances and partnerships with other organizations
- Support worker communication with the management team
- Conducts team meetings to update members on best practices and continuing expectations
- Discover training needs and provide a list of required training
- Listen to team members’ feedback and resolve any issues or conflicts
- Assists the HR department with hiring processes and new team member training requirements
- Plan and organize team-building activities and engagements to coordinate with the HR department
- Engage and maintain relationship with clients to grow their staff in the company
People and Culture Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2020 to November 2021 (14 Months)
Duties and Responsibilities:
- Reporting to the PCSM (Senior Manager),
- Helps the PCSM in aligning the Team Members to company goals and values
- Helps the TM understand each individual client's objective through collaboration with the AM and CEM
- Helps drive productivity and engagement by ensuring that the work environment, internal communication, teamwork, respect, and healthy relationships in the workplace take place
STAFF EXPERIENCE MANAGER/SMSF COORDINATOR
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2018 to August 2020 (20 Months)
Duties and Responsibilities:
- Offshore management leaves and schedules Incentives and Bonus
- Annual Performance Reviews
- Ensure that Culture is Positive
- HR Management
- OA POC SMSF Coordinator Property Adminstrator
CLIENT SERVICE/SMSF ADMINISTRATION COORDINATOR
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2018 to August 2020 (19 Months)
Duties and Responsibilities:
- Client and CRM Management
- Accounts Payable/Receivable
- Corporate Secretarial Process
- Basic XERO Bank Reconciliaition
BUSINESS SUPPORT MANAGER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2016 to December 2018 (33 Months)
Duties and Responsibilities:
- Operations Strategy Mentor and Lead
- WTD, MTD, YTD Reports
- Data Entry
- Liaise with different dpertaments and managers
- Audits
- Executive Asisstant Administration
- Marketing Assistant
- Financial Planning Assistant
ADMINISTRATION OFFICER
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2014 to February 2016 (16 Months)
Duties and Responsibilities:
- Data Entry
- Liaise with different dpertaments and managers
- Audits
- Executive Asisstant
- Administration Marketing Assistant
- Financial Planning Assistant
FREELANCE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2006 to June 2023 (203 Months)
Duties and Responsibilities:
- Executive Assistant/Account Manager Marketing Assistant
- Social Media Management Payments Coordinator/Customer Service Manager Accounts Receivable and Accounts Payable
- Basic Bookkeeping through XERO
- Class Email Marketing through Hootsuite, Keap, Mailchimp
- Data Entry and Research
- Email Marketing
- CRM Management
- Website Management through Clickfunnels and WordPress
- Communications Platform Microsip, Teams, Slack, WhatsApp
- Project Management through Asana and Adviserlogic
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Marketing Management
Graduation Date:
March 26, 2004
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Support, Database Administration, Administrative Skills, Client Relations, Operations Management, WorkflowMax, Office Administration, Administration, CRM,
INTERMEDIATE ★★
-
Accounts Payable ManagementProject Coordination
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14947690130
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ACER
- Processor: 11th Gen Intel Core i3 8GB
- Operating System: Windows 11
All-inclusive Rate: USD $9.44/hr
Mary
Candidate ID: 498712
ADVANCED
-
Xero Accounting, Xero...
INTERMEDIATE
-
Tax compliance, Billing, Invoicing, Accounts Payable Management...
Median Rate
$9.44
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.44 per hour or $USD 818.08 per month
Full Time: $USD 9.44 per hour or $USD 1636.15 per month
Remote Staff Recruiter Comments
- Grace has a bachelors degree in Accountancy.
- She has been working for almost 9 years in the property management/real-estate industry where she handled roles such as:
- Senior Trust Accountant
- Property Accountant
- Billing and Collection Officer
- She has an experience with the following tasks:
- Tax Compliance
- Billing and Collections
- Invoicing
- Accounts receivable and payable management
- Prepare financial reports and statements
- Account reconciliation
- Client coordination
- Budgeting
- Journalizing
- Payroll
- Trust accounting
- Bookkeeping
- Data entry
- She has an experience working for local and Australian client.
- She has a background in Australian accounting.
- She is familiar with GST, BAS and IAS.
- She is proficient using microsoft office, CRMs and PropertyPlus.
- She has a basic knowledge in Quickbooks, Xero and oracle.
- She can start after June 9, 2023, prefer morning shifts and open for any full-time or part-time role.
Strongest Behaviors
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mary Grace has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mary Grace will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
Billing and Collection Officer
Industry:
Property / Real Estate
Employment Period:
January 2014 to January 2015 (12 Months)
Duties and Responsibilities:
- Perform billing tasks and create client invoices in Oracle such as Management fees, Staff Financial Reporting expenses and other reimbursable expenses.
- Attend to client billing concerns and update Budgeting information of suppliers in the system. Identified, researched, and resolved billing variations to maintain system and monetary accuracy.
- Communicated with clients with Accounts Reconciliation past accounts and followed up with appropriate parties to obtain immediate payments.
- Monitoring Aging of Accounts Receivable and weekly report status to the Accounting Trust Accounting Manager.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Property Accountant
Graduation Date:
March 28, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Xero AccountingXero
INTERMEDIATE ★★
-
Tax compliance, Billing, Invoicing, Accounts Payable Management, Accounts Receivable Management, Financial Accounting, Financial Analysis, Financial ManagementAccounting ReconciliationBank ReconciliationAccountingBookkeeping
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: MSI
- Processor: AMD Athlon 3000G with Radeon Vega Graphics 3.50 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $6.12/hr
Marietha
Candidate ID: 497369
ADVANCED
-
Accounts Receivable Management, Payment Processing, SAP Accounting, Cisco...
INTERMEDIATE
-
Invoicing, Bank Reconciliation, Billing, Xero...
Median Rate
$6.12
$6.52
if $1 = PHP52
$7.35
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.12 per hour or $USD 530.20 per month
Full Time: $USD 6.12 per hour or $USD 1060.40 per month
Remote Staff Recruiter Comments
Marietha has over 5 years of experience in accounting specifically in Accounts Receivables, Invoicing, and Billing process
Some of the tasks she has performed include:- Processing of revenue reconciliation
- Recording and review of payments
- Accounts Receivables
- Preparing weekly billing statements
- Follow-up clients with outstanding invoices via phone, email, or onsite visit
- Processing of invoices
- Encoded bookings from Simplr to SAP
- Entering new accounts into SAP
She has hands-on experience with these accounting tools
- Xero (11 months)
- SAP (4 years)
- Cisco (5 years)
She is open to both part-time and full-time positions and is available to start immediately
Predictive Index Behavioral Profile - Artisan
Strongest Behaviors:
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Marietha is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within her area of expertise. Works at a steady, even pace, leveraging her background for the betterment of the team, company, or customer.
With experience and/or training, she will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Her work pace is steady and even-keeled, and she's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to her decision-making; Marietha plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Ticketing/Booking Agent
Industry:
Travel / Tourism
Employment Period:
May 2016 to October 2016 (5 Months)
Duties and Responsibilities:
Bookkeeper
Industry:
Retail / Merchandise
Employment Period:
January 2017 to September 2018 (19 Months)
Duties and Responsibilities:
Accounting Assistant & Trade Asset Admin
Industry:
Retail / Merchandise
Employment Period:
September 2018 to August 2021 (35 Months)
Duties and Responsibilities:
Accounting Assistant
Industry:
Retail / Merchandise
Employment Period:
August 2021 to May 2022 (9 Months)
Duties and Responsibilities:
Accounts Receivable Staff
Industry:
Healthcare / Medical
Employment Period:
June 2022 to January 2024 (19 Months)
Duties and Responsibilities:
Language Tutor
Industry:
Education
Employment Period:
July 2024 to May 2026 (22 Months)
Duties and Responsibilities:
Education History
Field of Study:
Mass Communications
Major:
Communications
Graduation Date:
March 20, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Accounts Receivable ManagementPayment ProcessingSAP AccountingCisco
INTERMEDIATE ★★
-
Invoicing, Bank ReconciliationBillingXeroOffice AdministrationCanva
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14932040417
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: HP
- Processor: i5
- Operating System: Windows 10
All-inclusive Rate: USD $13.71/hr
JEAN
Candidate ID: 497246
ADVANCED
-
Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Auditing...
INTERMEDIATE
-
.NET 2.0...
Median Rate
$13.71
$15.39
if $1 = PHP52
$18.89
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 13.71 per hour or $USD 1188.20 per month
Full Time: $USD 13.71 per hour or $USD 2376.41 per month
Remote Staff Recruiter Comments
-
Jean has more than 20 years of relevant work experience as an Accountant in the bank, construction, consultancy, and distribution industries where she catered to clients who are based locally and internationally (US and Japan). She has a degree in Accountancy and a Master’s Degree in Business Administration. Jean has worked in Dubai for 6 years catering for two companies as an Accountant.
-
She is adept at performing the following tasks:
- Accounts Payable/Accounts Receivable
- Accounts & Bank Reconciliations
- Resolving Discrepancies and Fraud Findings
- Bookkeeping
- Petty Cash handling
- Payroll Processing
- Inventory Control
- Tax/Vat Reports Submission
- Budget Forecast
- Assisting in Audits
- Preparation of Financial & Management Reports
-
Jean just finished her training for Australian Taxation and keeps herself up to date with accounting trends via webinars and watching videos online.
-
She is proficient in accounting systems such as QuickBooks, ERP systems, Sage50, and tools like Microsoft Excel, Microsoft Word
-
She needs 1-week notice before starting and is amenable to working the morning and night shifts for any full-time and part-time position.
Predictive Index Behavioral Profile - Analyzer
Strongest Behaviors
-
Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.
-
Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
-
Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
Behavioral Summary
Jean is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. The approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.
Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, Jean will develop a high level of expertise in her own work and will be critical of mistakes made by herself or others. Takes the work and responsibilities very seriously and expects others to do the same.
Employment History
FINANCIAL MANAGEMENT SPECIALIST
Industry:
Government / Defence
Employment Period:
February 1995 to April 2001 (74 Months)
Duties and Responsibilities:
- Check, review & analyze entries submitted to our end.
- Maintained Subsidiary Ledger of various Financial Accounts reconciled with GL.
- Assists various divisions on accounting-related matters and in the resolution of audit-related findings, observation and problems relative to the proper booking of accounts.
- Prepare financial & mgmt. reports and provide data to various internal & external auditors.
ACCOUNTANT CUM MASTER PAYROLL
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2013 to August 2015 (27 Months)
Duties and Responsibilities:
- Handled & Process Billings & Collection for International Clients with Contract Agreement, record payments and post entries.
- Process Payroll and Gov’t. Taxes Reports & Remittances, Banks Coordination, and the supervision of Accounting & Admin. Group.
- Negotiates Clients & Suppliers in Contracts Issue related to Payments & Finance Matters.
- Reconcile Statement of Accounts, Bank Statements and Handles Petty Cash.
- Provide Mgmt & Financial Reports, and maintained organized & updated accounting records.
- Performed Internal Audit for Sales, Inventories & Work In Progress, assigned from time to time.
- Performed Interviews, Exams & Trainings of Accounting Applicants.
ACCOUNTS CUM ADMINISTRATIVE OFFICER (Temporary/Part Time)
Industry:
Consulting (Business & Management)
Employment Period:
April 2016 to June 2017 (14 Months)
Duties and Responsibilities:
- A multi-task functions, handle day-to-day operations of the office and execute General Accounting Functions.
- Process Payables & Receivables, Collections Reconciliation of Accounts, Preparation of Reports, Handling of Petty Cash and bookkeeping of accounting records.
- Arranged schedule of meetings, appointments, travel & guest arrangements and assist client’s business set-up requirements, legalization of documents and Bank Transactions.
- Handles emails, arrange and organize records, conduct research work, reports and presentations.
ACCOUNTANT
Industry:
Grooming / Beauty / Fitness
Employment Period:
September 2017 to July 2020 (34 Months)
Duties and Responsibilities:
- Process Invoice, Quotations, Costing & Pricing, and Inventory Control.
- Prepares monthly Sales Report & Commissions, Accruals and Fixed Assets Depreciations.
- Prepares monthly Bank and Accounts Reconciliation, VAT submission and Financial Statements.
- Handles Employees Documentation for Visa & Insurance processing and others
ACCOUNTANT (Remote)
Industry:
Grooming / Beauty / Fitness
Employment Period:
September 2020 to March 2023 (30 Months)
Duties and Responsibilities:
- Review completeness and accuracy of recorded transactions of two (2) companies in cloud system and check the supporting documents.
- Oversee day to day activities of Local Accountants and coordinate any related concerns as to accuracy and completeness of recording transactions and inform/provide they should be corrections and adjustments.
- Reconcile and resolve discrepancies of accounts for cash, credit cards, online payments, other bank transactions, Gift Cards, and others unearned revenues transactions.
- Submit monthly Financial and Management Reports to Managing Partners and Owner.
- Prepare and submit online VAT Filing to Federal Tax Authority.
- Bookkeeping from time to time as per needed.
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
ACCOUNTING
Graduation Date:
October 1, 1991
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Business Studies/Administration/Management
Major:
BUSINESS ADMINISTRATION
Graduation Date:
January 1, 1999
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Auditing, Payroll Management, Payroll Processing, Bank Reconciliation, Forecasting, Cash flow forecasting, Collections, Cash Collection, Credit Analysis, Creditor Account Reconciliation, Tax compliance, Financial Accounting, Financial Management, Financial Reports, Insurance Consulting,
INTERMEDIATE ★★
-
.NET 2.0
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 45.05, Upload: 52.07
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel Core i3
- Operating System: Windows 10
All-inclusive Rate: USD $7.54/hr
JANNEL
Candidate ID: 496734
ADVANCED
-
Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Cost Accounting...
INTERMEDIATE
-
Email Handling, Calendar Management...
Median Rate
$7.54
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.54 per hour or $USD 653.58 per month
Full Time: $USD 7.54 per hour or $USD 1307.15 per month
Remote Staff Recruiter Comments
Jannel is an accomplished Certified Public Accountant with 15 years of experience in the banking industry, primarily serving local clients. She currently excels as a Senior Accountant for a U.S.-based client, handling a comprehensive array of tasks including bank and account reconciliation, journal entries, financial report preparation, payroll processing, utility auditing, and budget forecasting. Her practical expertise, combined with her QuickBooks ProAdvisor Certification, make her proficient in managing diverse accounting needs efficiently.
While she has undergone specialized training in Australian accounting practices and Xero software, she has yet to gain hands-on experience with Australian clients or Xero in a professional capacity. However, her training demonstrates her readiness and adaptability, positioning her well for roles that may require these skills in the future.
Jannel is also highly skilled in software such as QuickBooks, Propertyware, HubSpot, Microsoft Excel, Teams, and Outlook, enabling her to manage complex financial processes seamlessly. Her dedication to continuous improvement is evident through her recent certifications, including a 2024 QuickBooks Online Recertification, and advanced training in public finance budgeting and controls.
Available to start immediately, Jannel is open to day-shift positions and would be a valuable asset for both full-time and part-time roles requiring a meticulous, adaptable, and skilled accounting professional.
Predictive Index Behavioral Profile - Specialist
Strongest Behaviors
-
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
-
Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
-
Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
-
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary
Jannel is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jannel, who takes responsibilities very seriously.
Employment History
Senior Audit Associate
Industry:
Banking / Financial Services
Employment Period:
July 2007 to December 2009 (29 Months)
Duties and Responsibilities:
- Conduct complex professional internal audits, including performance, financial, and compliance audit projects
- Lead audit teams in examining high-risk units or units with complex business processes
- Provide consulting services to management and staff, offering expertise to enhance organizational processes
- Contribute to the development of the annual audit plan with strategic insights
- Train and coach internal audit staff to build skills and ensure quality performance
- Uphold organizational and professional ethical standards at all times
- Operate independently under general supervision, exercising significant initiative and independent judgment
Branch Accountant
Industry:
Banking / Financial Services
Employment Period:
February 2010 to May 2014 (51 Months)
Duties and Responsibilities:
- Review and approve transactions and reports, and verify over-the-counter transactions in compliance with established policies and procedures
- Serve as custodian of all accountable forms and securities held as collateral
- Ensure thorough KYC compliance for all accounts opened, following Bank, BSP, and AMLA policies and guidelines
- Maintain responsibility and accountability for the secure safekeeping and control of all branch funds and accountable forms, including items such as CIV-in-Vault, cash in ATM, picos box, ATM cards, checkbooks, passbooks, unissued CTDs, and official receipts
- Directly supervise Tellers, Customer Service Assistants, Roving Tellers, Loan Processors, and Agency-Based Personnel
Branch Manager
Industry:
Banking / Financial Services
Employment Period:
May 2014 to April 2022 (94 Months)
Duties and Responsibilities:
- Implement strategies to achieve branch goals aligned with the Bank's overall strategic plan
- Assist in developing the branch's annual budget and ensure adherence to budget guidelines
- Supervise daily branch operations, coordinating with the Service Head to meet customers' financial service needs
- Integrate risk mitigation and compliance measures, especially concerning AMLA requirements
- Safeguard the branch’s primary resources by jointly assuming responsibility with the Service Head for the proper management and security of cash in vaults and ATMs, adhering to internal controls to prevent fraud, detect theft, and prevent unauthorized use of funds and resources
- Foster a strong team culture by building, developing, and inspiring an effective team; drive performance through motivation and recognize team members for advancement opportunities to enhance productivity and achieve branch goal
Finance & Accounting Manager
Industry:
Others
Employment Period:
May 2022 to October 2022 (4 Months)
Duties and Responsibilities:
- Provide strategic recommendations to enhance financial performance and identify business opportunities
- Prepare, analyze, and report financial performance against key business metrics
- Lead and ensure compliance with applicable regulatory laws and standards
- Oversee and manage all finance functions within the organization
- Supervise and guide the Finance and Accounting Department team members
Senior Accountant
Industry:
Property / Real Estate
Employment Period:
October 2022 to October 2024 (23 Months)
Duties and Responsibilities:
- Reconcile bank accounts to ensure accurate financial records
- Perform and record both internal and external bank transfers
- Record journal entries for financial transactions
- Enter payments received from tenants and vendors
- Record and audit utility billing processes for accuracy
- Record payables to the owner or tenants as needed
- Oversee and assist with security deposit refunds and deductions
- Process periodic check runs efficiently
- Address questions and resolve issues raised by customers, vendors, and Junior Accountants
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
March 1, 2003
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Commerce
Major:
Accountancy
Graduation Date:
October 1, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Cost Accounting, Financial Accounting, Cash management, Collections, Bank Reconciliation, Auditing, Internal Auditing, Forecasting, Financial Reports, Financial Planning, Compliance,
INTERMEDIATE ★★
-
Email HandlingCalendar Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 137.88, Upload: 42.64
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: Intel Core i5
- Operating System: Windows 11
All-inclusive Rate: USD $7.54/hr
May
Candidate ID: 496406
ADVANCED
-
Sabre GDS, Amadeus CRS...
INTERMEDIATE
-
Administrative Support...
Median Rate
$7.54
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.54 per hour or $USD 1307.15 per month
Remote Staff Recruiter Comments
- Maylee has been working for almost 7 years in the business process outsourcing industry handling telecommunications and travel accounts where she performed the following roles:
- Senior Associate /Travel Expert
- Travel Consultant
- Subject Matter Expert
- Quality Analyst
- Customer Service Representative
- Sales Representative
- Billing Representative
- She handled travel accounts for almost 6 years where she handled the following tasks:
- Ticketing and reservations
- Booking
- Handle corporate travels
- Process re-accomodation, schedule changes, cancellations and refunds
- General customer service
- She consider herself as an expert using Sabre native and Red, Amadeus and farelogix.
- She can is currently rendering, can start by May 30 onwards, amendable working any shifts and open to any full-time or part-time role.
Strongest Behaviors
- Places high value on “the book,” and/or professional background, which will be followed exactly to protect the company against risk.
- Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
- Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Maylee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Maylee, who takes responsibilities very seriously.
With experience and/or training, Maylee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Maylee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Customer Service to Sales Representative (Telco Account)
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2016 to October 2016 (9 Months)
Duties and Responsibilities:
- Resolved customer billing inquiries, processed adjustments, managed service renewals and add-ons, and performed basic troubleshooting for bundle plans, consistently identifying and capitalizing on sales opportunities
Customer Service Representative (Travel Account)
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2017 to June 2021 (45 Months)
Duties and Responsibilities:
- Progressed through multiple travel reservation roles, starting with general inquiries and expanding to ticketing, refunds, corporate bookings, and re-accommodation.
Subject Matter Expert (Travel Account)
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2021 to October 2021 (3 Months)
Duties and Responsibilities:
- Served as a point of escalation for frontline agent inquiries, provided support to new hires during their nesting period, and ensured the accuracy of critical reservations, including pet bookings and special service requests.
Quality Assurance Analyst
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2021 to March 2022 (5 Months)
Duties and Responsibilities:
- Evaluated customer service calls to identify areas for improvement and maintain quality standards.
- Participated in calibration meetings with clients and internal teams to ensure consistent policy application.
- Trained new hires on QA guidelines and provided detailed performance reports.
Travel Consultant
Industry:
Travel / Tourism
Employment Period:
March 2022 to June 2022 (2 Months)
Duties and Responsibilities:
- Managed corporate travel bookings (flights, hotels, car rentals) via email and phone, ensuring adherence to company policy and resolving vendor issues.
Senior Associate / Travel Expert
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2022 to July 2024 (24 Months)
Duties and Responsibilities:
- Addressed customer inquiries related to name corrections, airline schedule changes, and travel credit/voucher redemptions.
- Offered package options and explained ticket/vendor restrictions according to specific policies.
Group Reservations Consultant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2024 to March 2025 (5 Months)
Duties and Responsibilities:
- Managed group accommodation and tour reservations for Australia, including bookings, amendments, invoicing, and sales tracking.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
March 31, 2016
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Computer Science/Information Technology
Major:
Computer Technology
Graduation Date:
July 28, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Sabre GDS, Amadeus CRS,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: HP
- Processor:
- Operating System: Windows 11
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Resourceful
Being independent means having a knack for solving problems without much help, which is often the case with remote workers. Filipinos are resourceful individuals. Their positive outlook and resilience allow them to think on their feet and come up with solutions for their clients even with less resources. Their empathetic nature also helps them anticipate the needs of their clients and think of better ways to service them.

Hardworking
Filipinos are used to working long hours just to provide more for their families. Some even take on one or two side gigs while working full-time. That being said, earning extra income is not the only motivation Filipino workers have for working overtime. They also want to contribute to the success of the company they work for by honing their skills and learning new ones to ensure that they are doing high-quality work.

Culture Fit with Westerners
Filipinos embrace foreign culture, especially the Western culture. They enjoy English movies and TV programs and appreciate Western lifestyle, fashion, and sports. This deep connection to the West may have something to do with their colonial history. However, beyond that, Filipinos learned to be more adaptable and use their fascination with anything foreign to their advantage. They earn an income with the use of their knowledge on Western culture.

High English Proficiency
High English proficiency gives Filipino remote workers an edge over others. But why exactly are they good in English? Filipinos learn to speak English even before starting school. Their love for anything foreign allows them to be open to watching foreign films and listening to foreign music, especially those in English. School curricula include how to use the English language in speaking and writing and test reading comprehension and listening.

High Literacy Rate
Filipinos take education seriously and consider college education as a major milestone in life. We all know that a college degree does not necessarily mean success, but having one definitely gives us an advantage. Even though Filipino parents do not have enough money to send their children to college, they make it their life’s goal to do so no matter what. The Philippines’ 98% literacy rate shows that it is home to success- and excellence-driven people.

Well-supported
Filipino remote workers are getting the support they need to make remote working a viable career path. The Philippines now has modern infrastructure facilities (such as co-working spaces) and technologies (faster internet connection) that make remote working easier. The government has also enacted a law that formalizes work-from-home or remote working, setting out the rights and duties of employers and employees in a telecommuting program.

Filipino remote workers are indeed all that and more, but nothing beats working with one to truly understand and appreciate what makes them the best remote workers in the world. Click here to learn more about outsourcing to the Philippines. You may also call us or schedule a callback now to discuss your staffing needs with one of our Lead Recruitment Officers.


















