Truth be told, outsourcing isn’t new at all. For over a decade now, it’s been a quiet driver behind the growth of many an SME the world over. It’s also opened up a whole new world of cross-collaboration, thanks to the various overseas talents, particularly Filipinos, brought to the fore.
And now that several industries are feeling the pinch from the COVID-19 pandemic, you can bet that outsourcing will be even more widespread. The numbers practically make it a necessity at this point.
But yeah, some entrepreneurs are wary of outsourcing, especially when they’d rather give jobs to their fellow Aussies, which is understandable. Then there’s also the fact that taking on remote workers comes with a bit of a learning curve. Naturally, this can be overwhelming if you’re new to the concept.
However, this shouldn’t hold you back from experiencing the undeniable advantages of outsourcing done right. So, without further ado, we present to you some key pieces of advice from four AU entrepreneurs and managers who’ve taken the leap to hire Filipino remote workers and are currently reaping the benefits:
Background: As a marketing veteran of 15-16 years, Mandy went from working full-time to consulting four years ago. She currently runs a digital marketing company, specializing in web development, SEO, FB advertising, and social media management. She availed of Remote Staff’s assistance to hire remote workers once she realized she needed to delegate more tasks to free herself from 15-hour workdays.
Key takeaways: Be clear about your goals before you even go out looking for staff. Be as specific as possible about what you want them to do before you start recruiting.
Background: Daniel has been Remote Staff’s client since 2017. He runs a consulting company, which comprises implementation providers and operations consultants.
Currently, he has a team of 6, half of which are full-time remote workers. These include an executive assistant, who manages his diary and fields inquiries, and implementation analysts, who take care of data work, ad hoc support, and data manipulation of data.
Daniel also has a developer onboard who’s recently started to write software for them. He is also keen on the stable hiring process and the low turnover rates of his remote team, having only changed one staffer so far.
Key takeaways: Lean on your fantastic account manager as they’re there to help. Their personalized service is especially helpful if you’re new to hiring remote staff.
Think of it as hiring someone who’s part of your team and not just as a remote staff.
Background: As a Remote Staff client for the past 8 years, Michael has had a wealth of experience working with Filipino remote staff. His company, which is in the real estate and property management industry, currently employs quite a handful of Filipino remote workers.
Key takeaways: Choose staff carefully and examine their CV’s. Check out their English skills and their Internet speed, which is very important for a smooth remote working experience for both sides. Insist on a video interview so you can determine the stability of their Internet speed on the spot.
Once you pick someone, provide them with adequate support. Treat them with the respect you would accord any other employee.
Also, Skype’s Share Screen feature is very useful for training.
Background: Though he’s fairly new to working with Remote Staff (since 2018), Heath isn’t a stranger to working with Filipinos. He even has a relative in the Philippines whom he’s spoken with on the matter quite a few times.
Heath is based in Australia and works in a website agency business. His team of Filipino remote workers help with the design and development tasks, as well as with administration and financial control duties.
Key takeaways: Remote Staff is great for anybody sitting on the fence about using outsourcing to scale their business. Give yourself enough time to really give the process the energy and respect it deserves.
Lastly, what do these four outsourcing enthusiasts have in common? Simple, they all built their remote teams through Remote Staff.
As you’ve witnessed by now, Remote Staff doesn’t just have the experience, expertise, and structure to ensure a smooth onboarding process for all of its clients. It also employs a very personalized approach in looking after both its customers and talent pool, all with the goal of ensuring that all parties are satisfied with their arrangements.
Ready to build your own superb remote team? Contact us today.