Working in the comfort of your home is great. You can get the job done without leaving your room, skip the rush hour commute, and hey, you don’t even have... read more →
In This Blog: ➤Why is engagement more difficult for remote employees? ➤How do I know if my employees are truly “engaged”? ➤Remote Employee Engagement Ideas to Try Do efforts... read more →
Zoom is a double-edged sword. On the one hand, it’s a key technology that makes remote working possible. In the past year, it’s even been crucial to staying in touch... read more →
Anyone who’s ever worked with Filipino remote talent would tell you that they’re generally a very hardworking bunch. To provide for their families, they often work through sickness, inconvenience, and... read more →
For me, the answer is a resounding “no.” Make no mistake. I value my college education. In the Philippines, it’s a tremendous privilege to attend a prestigious university. Apart from... read more →
In This Blog: ➤1. First Contact Resolution. ➤2. Average Resolution Time. ➤3. First Response Time. ➤4. Customer Retention Rate. ➤5. Cost Per Conversation. ➤6. Customer Effort Score. ➤7. Net... read more →
It’s been more than a year after the coronavirus first pinged the world’s radar, so this is probably a common refrain. For better or worse, remote work is certainly here... read more →
Remote work is fabulous. I wouldn’t be here writing about it for nearly half a decade now if it wasn’t. I especially enjoy the flexibility, the solitude, and the opportunity... read more →
For decades, we equated work with the traditional office. Cubicles, departmental offices, and whispering colleagues, perhaps even an overbearing supervisor occasionally breathing down your neck. I’m sure you can imagine... read more →
Working from home is great, and remote workers are game changers for any small-medium enterprise. Heck, we’ve made a business out of enabling just that. However, we’ll also be... read more →
