Wait, what? How do you pay someone based on their commitment? Can you even quantify that? Paying someone based on how committed they are might sound bizarre, but... read more →
Performance recognition is hardly an alien concept. Competition is ever-present at school, sports, and in the workplace. Done right, performance-based recognition rewards those who work hard and inspires the rest... read more →
We work for various reasons - to find fulfilment, develop new skills, or establish connections. And no, I didn’t forget the most important motivation: receiving a paycheck. Most people... read more →
Working from home is great...especially if you’re an introvert. This is perhaps the most common perception about the remote work set-up, and it’s not wrong. Introverted people are independent and... read more →
Working in the comfort of your home is great. You can get the job done without leaving your room, skip the rush hour commute, and hey, you don’t even have... read more →
In This Blog: ➤Why is engagement more difficult for remote employees? ➤How do I know if my employees are truly “engaged”? ➤Remote Employee Engagement Ideas to Try Do efforts... read more →
Zoom is a double-edged sword. On the one hand, it’s a key technology that makes remote working possible. In the past year, it’s even been crucial to staying in touch... read more →
Anyone who’s ever worked with Filipino remote talent would tell you that they’re generally a very hardworking bunch. To provide for their families, they often work through sickness, inconvenience, and... read more →
For me, the answer is a resounding “no.” Make no mistake. I value my college education. In the Philippines, it’s a tremendous privilege to attend a prestigious university. Apart from... read more →
In This Blog: ➤1. First Contact Resolution. ➤2. Average Resolution Time. ➤3. First Response Time. ➤4. Customer Retention Rate. ➤5. Cost Per Conversation. ➤6. Customer Effort Score. ➤7. Net... read more →
