Get 100% of the Performance for 30% of the Cost.

• Check emails and respond to tenants’ inquiries
• Update Airtable every now and then
• Check online application in Inspect Real Estate
• Call Rental and Employment References through Zoiper
• Call Prospect and request for documents needed to proceed with application -Create New Tenancy in Property Tree
• Draft Lodge New Bond for New Tenancy through Bonds online
• Send Welcome Letter
• Upload Application Form and IDs in Property Tree
• Draft lease for New Tenancy document integrated REIWA Property Tree -Upload signed New Tenancy Lease in Property Tree
• Upload signed Lease and update lease start and end date through Property Tree -Draft lease renewal document integrated REIWA Property Tree
• Draft rent increase Form 10 integrated REIWA Property Tree
• Draft Bond Variation online
• Process Invoicing tenants through Property Tree
• Update Rent increase date in Property Tree
• Draft inspection report through Inspection Express
• Generate CMA (Comparative Market Analysis) Report through RP Data Core Logic -Extract and generate Lease Expiry through Property Tree to Airtable
• Extract and generate Rent Review Expiry through Property Tree to Airtable
• Extract and generate Arrears through Property Tree to Airtable
• Gather information in realestate.com.au for Suburb stock, Surrounding Suburb Stock and Median Rent -Email tenant of their intention before lease expires
• Inform and communicates with Property Managers through MS Teams or through Outlook
• Update cloud-base (Fresh Cloud) spreadsheet of Property Managers Lease Renewal Fees
• Advise and remind Property Managers if lease has not been returned by the Tenant
• Attend morning meetings everyday with Property Managers
• Attend weekly Property Manager's Meeting

• Assist customers in porting of numbers
• Assist customers in troubleshooting their phones

• Receive inbound calls from customer and assist them by troubleshooting their internet modem
• Provide an option and walk through with the step by step troubleshooting
• Schedule maintenance and Technician visit to customer's location
• Make sure that KPI's are met and exceed the expectation

• Receive incoming chats worldwide
• Assist customer with their Anti-virus issue
• Basic troubleshooting by remote access to customers computer
• Uninstalling and reinstalling Norton Anti-Virus
• Removing of virus mannually through remote access

• Receive inbound calls from customer and assist them with activating their Netspend card
• Provide exceptional customer service
• Provide accurate information of transactions made and breakdown

• Team Huddle and discuss what should be prioritized.
• Check email if rental Prospects sent their application form
• Review the form if there are missing field that the Prospect missed
• Call Landlord, co-worker, supervisor or manager as their reference number for background checking
• Review and send contracts via Email
• Contact Prospect that the application was approved, sign the contract and ask if when to move in 
• Email and text to existing tenants reminding them to pay their monthly rental
• Email tenants of their eviction letter from court
• Contact repair man and schedule for repair

• In charge of daily operation
• Interviewing of applicants
• Training of New Hires ( Account Specific )
• Reporting and discussing bonus Grid to the CEO
• Interviewing, Training and assigning of Doctors task for DME prescription
• Ensuring that agents met the expected Sales Quota for the day 

• Coaching and feedback to 15 agents
• Upload and serve sanctions during coaching session
• Extract and filter Team Break and Shifting Schedule to G-sheet
• Collate pay disputes for the whole site
• Huddle and update team standing
• Tracks all system issues reported by the agent
• Other Admin Tasks assigned by Operations Supervisor

• Identifies prospects by reading telephone directories, newspapers, and other prepared listings. 
• Calls prospective customers by operating telephone equipment and other telecommunications technologies. 
• Influences customers to open new credit cards by following a prepared sales talk to describe credit card features, rates, and promotions. 
• Respond to questions.

• Attract potential customers by answering product and service questions.
• Solve customer problems by clarifying customer complaints.
• Electing and explaining the best solution to solve problem. 
• Expedite correction or adjustment. 

• Perform remote clerical tasks and traditional telemarketing.
• Use computer for various applications, such as database management and word processing.
• Take and initiate phone calls.

• Manage calendars, schedule meetings and appointments.
• Data entry
• Take and initiate phone calls.

• Handle customer inquiries, complaints, and account questions.
• Process credit card payments and funds transfer requests.
• Dispute unauthorized transactions and create real time alert for compromised accounts.
• Handles online banking and interprets account memos, red alerts, court orders and levies.
• Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Project Name: GC Inventory System

The GC Inventory System is a computerized application intended for the use of the finance department. In this system, end users could make a denomination profile for a specific series of checks and later be approved by the finance head. Other features of the system were printing of gift checks and inventory profile of the gift checks.

Team Size: 2

Role and Responsibilities

• Participate in the system design of the application.
• Perform code modification and database design as required meeting the change requests from the end users.
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
• Generate estimates for project enhancement proposals and change request made by the client.
• Supported the deployment of the system to the production servers.

Technologies Used

• MS Visual Basic 6.0
• MS Access
• MS SQL Server 2000
• Crystal Report

Project Name: Cash Invoice

The Charge Invoice project is a computerized application where users from the finance department are able to record every transaction of the dealers from different branches as well as their payments.

Team Size: 1

Role and Responsibilities

• Perform analysis, code modification and database design as required meeting the change requests from the end users.
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
• Generate estimates for project enhancement proposals and change request made by the client.
• Supported the deployment of the system to the production servers.

Technologies Used

• MS Visual Basic 6.0
• MS Access
• MS SQL Server 2000
• Crystal Report

Project Name: Microfinance Loans (Group and Individual)

Microfinance Loans is a banking system intended for rural banks that provides financial services (often collateral-free loans to individuals to establish or expand small businesses) to low-income clients, including consumers and the self-employed, who traditionally lack access to banking and related services. Notable features of the system were the loan Amortization Schedule where it generates a particular schedule of payment depending on the mode of payment (weekly, semi-monthly, monthly etc), the Batch Posting of Payment where the assigned end user is able to post the payment of a particular group per batch instead of the usual payment of per individual and the financial calculator intended for the inquiry of the clients if they intend to apply for a loan.

Team Size: 3

Role and Responsibilities

• Participate in the development of a converter system to gather previous data and use it to the existing system using MS Visual Studio 2005 (VB)
• Perform analysis, code modification and database design as required meeting the change requests from the end users.
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests
• Execute onsite system testing, defect logging, fixes monitoring and verification.
• Development support for the application, especially for Database related issues.

Technologies Used

• MS Visual Basic 6.0
• MS Visual Studio 2005 (VB)
• MS SQL Server 2005
• Crystal Report

Project Name: SME Loans

SME (Small and Medium-sized Enterprise) Loans is a banking system intended for rural banks that provides financial services to companies that are larger than the small office/home office (SOHO), but not huge. The system covers the loan process of the banks as per based on the policies they implement; from the loan application to the loan approval, loan release as well as loan payment. The SME Loans System has the same features as that of the microfinance system but has a lesser scope since it concentrates more on small/medium scale businesses.

Team Size: 2

Role and Responsibilities

• Perform analysis, code modification and database design as required meeting the change requests from the end users.
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
• Execute onsite system testing, defect logging, fixes monitoring and verification.
• Development support for the application, especially for Database related issues.

Technologies Used

• MS Visual Basic 6.0
• MS SQL Server 2005
• Crystal Report

Project Name: Reports and SQL Scripts for SAP B1

Provides reporting services/utility, SQL stored procedures and report utility as per request or required by the client for the SAP B1.

Team Size: 1

Role and Responsibilities

• Make SQL stored procedures for the generation of reports per client.
• Work on the reports needed by the system using Crystal Report
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests
• Development support for the application, especially for Database related issues.

Technologies Used

• MS Visual Basic 6.0
• MS Visual Studio 2005 (VB.net)
• SQL Server 2005
• Crystal Report

Project Name: Exelon AO1

Team Size: 34

Role and Responsibilities

• Work on support for the application, especially for web part related issues.
• Execute system testing, defect logging, fixes monitoring and verification.
• Perform analysis and code modification for the ComEd website as required
• meeting the change requests from the end users
• Perform documentation pertaining to the technical design of the application.

Technologies Used

• MS Visual Studio 2008 (ASP.Net and C#)
• MOSS 2007
• MS SQL Server 2005
• HTML/CSS
• JQuery

Project Name: AVA Collaboration CoE

Team Size: 8

Role and Responsibilities

• Perform analysis and code modification of the BootCamp Online website as required meeting the change requests from the end users
• Execute system testing, defect logging, fixes monitoring and verification.
• Technical support for the site, especially for Database related issues.
• Research new topics and document these topics as laboratory work which will be used in the upcoming bootcamp.

Technologies Used

• MS Visual Studio 2010 (ASP.Net and C#)
• SharePoint 2010
• MS SQL Server 2008

Project Name: CIO – RTP

Team Size: 4

Role and Responsibilities (as Technology Architect)

• Perform an impact analysis in terms of decommissioning a non-Accenture compliant server and improve the process of generating weekly and monthly reports.
• Create and update documents pertaining to configuration and business processes which are used by both the end-users and even the client themselves.
• Monitor on-going process, investigates and conducts troubleshooting once an issue arise.
• Install the following site, components and third party tools for the purpose of creating an environment readily available for other department/s to use
  • Install BEA WebLogic
  • Install Ariba Buyer (v9)
  • Configure and Update IE
  • Install Java
  • Install and configure SP jar
  • Configure MS SQL Server 2005
  • Configure IIS Manager
  • Install SOAP UI and execute scripts for SOAP UI
  • Configures the accessibility of the environment per department.
• Technical support for the application, especially for database related issues.
• Configures and troubleshoots an environment once processes encountered an issue or whenever the end users raised a concern

Technologies Used

• Ariba Buyer
• BEA WebLogic
• MS SQL Server 2005/08
• MS Visual Studio 2005
• MS Windows Server 2008 R2

• Generate estimates for project enhancement proposals and change request made by the client.
• Met with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
• Generally performed all the SDLC aspects (analysis, design, build/code development, testing and maintenance) of the proposed system.
• Designed the architecture per layer for better code organization and modular changes.
• Made SQL stored procedures for the generation of reports per client

Technologies Used

• MS Visual Studio 2010 (C#)
• MS Excel 2007 (report)
• SQL Server 2008

• Monitor the progress of the SQL Server jobs
• Check if the SQL Server jobs performed all the steps on schedule
• Provide technical support by debugging SSIS file that have errors.

Technologies Used

• SQL Server 2005
• Microsoft Visual Studio 2005
• Windows Server 2003

•  Generate estimates for project development and change request made by the client.
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
•   Design and develop the architecture per layer for better code organization and modular changes.

• Provide development support by debugging web parts and report files that have errors or presented wrong data
• Check if the work flow in the site collection is running without any errors
• Perform coding and analysis by developing web parts used for the SSA SharePoint site
• Provide assistance in migration of users from one site collection to other via Power Shell script
• Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests. 

• Analyze and review business requirements.
• Breakdown each task into subtask, and provide estimates during sprint planning
• Perform analysis, coding and testing based on the designated tasks that will be delivered at the end of the sprint.
• Perform end-product demonstration to business users and stakeholders.
• Document process improvements that can be used as reference for any new comers in the team

• I worked as a Researcher.
• I researched or helped him to find info or something that he wants to me check.

• I worked as Executive Assistant of our CEO/Director. She gave tasks to do, helping her to book a flight, also as a Recruiter to background check candidates, and do some research as well as Daily reports/ Tasks.

• I worked as Executive Assistant of President of the company. He gave tasks to do, helping her to book a flight, computed and encode his business and personal expenses, processed his taxes, scheduled his DMV, and do some research as well as Daily reports/Tasks.
• Tools used: DMV, H&R block, Login.gov, Whatsapp, TTP (Trusted Traveler Programs)/Global Entry, SAP Concur, and ADP.

• I also worked as a Customer Experience representative/ Email support/Chat support in an E-commerce company.
• Tools used: Shopify, Shipstation, Richpanel, Hubstaff, Slack, ticket tracker, ASANA, Reamaze, Zendesk, Gorgias, Slack, USPS, and Social Media.

• I worked as Executive Assistant of Senior Sales Manager of a Marketing company. He gave tasks to do, helping him to book a flight, computed and encode his business and personal expenses, Quotation/ quote prices, Email/ Sent Campaigns to Clients thru Mailchimp
• The tools that I used were ERPR2, PDFESCAPE, PDF creator, Slack, Google suites and Time doctor.

• As a Virtual Assistant, I assisted with admin tasks
• Gave me task to do and checked the email for prospect clients, posted on some announcements in slack and FB group page
• Do research regarding podcast and speaking/conference/events and contacted or emailed client.
• Tools used: Slack, Gmail, Google sheet, Trello, Linkedin, Kajabi, Canva, and FB.

Initally started working as a Personal Assistant to the CEO prior being promoted to managing/supervising the Dispatch Team.

Responsibilities include:

• Email Management - responding to emails on behalf of client
• Calendar Management - reminding client of their daily meetings and schedules; create schedules for the Dispatch Team to follow
• Travel Management - schedule flights, books hotel accommodations or reservations for clients
• Phone Handling - doing outbound call to follow up on reservations
• Internet Research of drop-off information (Zip codes and streets) and patient's information
• Database management - updating ambulance and patient schedules and ambulance information on client's main system
• Technical Support - provide assistance to Dispatch Team by providing basic troubleshooting steps if their ipads are experiencing technical issues
• Send daily reports

• I worked as Level2 Technical Support Representative for POTS line.
• I Troubleshoot the POTS line of the customer by dispatching technicians and thru our Switch.

• I worked as Project Manager for the Return equipment in a  telephone company.
• I emailed and called the customer with disconnected telephone lines and ask to return the equipment such as telephones and routers.
• I send a dispatch if the customer couldn’t take off the router or send them a FEDEX label for them to shipped the equipment.

• I worked as Technical Support Representative Level 1.
• I’m assisting customers who has a dsl problem and some basic computer problems.

• I worked as Technical Support Representative Level 1.
• I’m assisting customers who has a dsl problem and some basic computer problems.

• Prepare quantification for gross quantity of owner supplied materials for the project.
• Reconciliation of quantity of material for purchase and delivery, with external quantity surveyor of the project.
• Evaluates billing of sub-contractors based on actual accomplishment
• Liaise with the Consultant Quantity Surveyor on contractual matters, progress claims and respective cost claims like VO.
• Prepare material take off and bill of quantity.

• Managing, monitoring and interpreting the contract design documents supplie
• Checking plans, drawings and quantities for accuracy of calculations.
• Ensures that all materials used and works performed are as per specifications.
• Overseeing quality control and health and safety matters on site.
• Day-to-day management of the site, including supervising and monitoring the site labor force and the work of any subcontractors.

• Analyze all suppliers in order to select the most suitable suppliers who are able to deliver high quality products at competitive pricing. 
• Negotiate with suppliers on lead-time, cost and quality so as to obtain the maximum benefit for the company. 
• Create monthly performance reviews and reports focusing on overall sourcing requirements.
• Coordinate with vendor on continuous quality improvement.

• Prepare quantification for gross quantity of owner-supplied materials for the project.
• Reconciliation of quantity of material for purchase and delivery, with external quantity surveyor of the project.
• Evaluates billing of sub-contractors based on actual accomplishment
• Liaise with the Consultant Quantity Surveyor on contractual matters, progress claims and respective cost claims like VO.
• Prepare material take-off and bill of quantity.

• Reviewing construction plans and specifications to determine the type and amount of insulation material needed for the project.
• Calculating the amount of insulation material needed for the project, taking into account factors such as the size of the building, the type of insulation material being used, and any special installation requirements.
• Review, verify and complete JSA for the completed projects.

• Pre-Award Management and Post award management of contracts.
• Conduct Contract review and prepare necessary departures for negotiation.
• Amend Construction contracts as what has been agreed upon during the negotiation part
• Prepare necessary Notices and letters (Notice of Delay, Variation etc.) as per the Contract requirement.
• Manage disputes and dispute resolution
• Preparation of various claims
• Preparation of Adjudication application and response. 

• Liaise with parties involved in the construction contract by addressing, monitoring and risk controlling ensuring the contract is executed from design, tendering, construction, and final stage.
• Review plans, specifications and contracts to ensure the correct equipment, material and subcontractor services are ordered and/or purchased
• Prepare monthly project reports and make presentations at meetings
• Support negotiations of claims, manage contractual changes, and resolve disputes or conflict resolution with Contractors
• Assess and prepare claims from suppliers • Ensure project members use the contract correctly
• Provide process recommendations to develop, improve contracts and management
• Determine or negotiate contract terms and conditions, award supplier contracts or recommend contract awards
• Manage paperwork related to contracts
• Establish delivery schedules, monitor progress, and contact clients and suppliers to resolve problems
• Work with project managers, architects, engineers, owners, and others to make sure project goals are met.

• Assisted customers via phone calls, emails, and chats.
• Managed the tracking of returns and deliveries for parcels from local stores.
• Took on the role of escalation support and process trainer.

• Served as dispatch support for the Amazon home delivery project in 2020.
• Supported account managers in the onboarding process for new partner stores, including sending contracts, creating profiles in Airtable, and conducting phone call training.
• Contributed to the loss prevention team by identifying and resolving missing parcels in store

• Assisted customers in troubleshooting home phone, internet, and television (FIOS) issues.
• Initiated technician dispatches to the area if problems could not be resolved over the phone.
• Coordinated with the network office for outage diagnosis. Sales

• Guided customers in selecting the right laptop for their needs and processed online orders.
• Addressed customer inquiries regarding order status, returns, and exchanges.
• Creating quotations for sales inquiries and business orders

• Guided customers in selecting the right laptop for their needs and processed online orders.
• Addressed customer inquiries regarding order status, returns, and exchanges.
• Creating quotations for sales inquiries and business orders

• Helped customers understand their bills through phone calls.
• Assisted customers in the activation of their phones.
• Created new additional accounts for customers.

• Proof reads articles that will be published for e-commerce websites.
• Create Contents for specific topics as per client request

• Assisted in sourcing client leads, including venues, concert tour hosts, coordinators, and public relations professionals to expand business opportunities.
• Developed and maintained relationships with key industry contacts to facilitate successful partnerships and event planning.
• Collaborated on upcoming projects and video shoots, helping to organize creative ideas and document key details to ensure seamless execution.
• Provided logistical support to streamline project planning and enhance efficiency.

• Ensuring that customer service representatives on the floor adhere to client expectations
• Providing weekly/monthly analytics and end-of-day reports for the line of businesses that I handle for the company
• Quality Talks for new-hire batches
• Call calibration with clients
• Call certification for trainees
• Call audits and coaching
• Reviewing, overturning and escalating calls as stipulated in the company's Call Handling Guidelines
• In charge of presenting month ending analytics to senior operation managers, operation managers, team managers, team leads, and clients

• Load and process incoming claims in Salesforce
• Communicate claims/issues to the team
• Quality meetings with client
• Communicate with customer the progress and status of their claim
• Communicate with Operations to resolve claims
• Load claims to Freight Forwarders for damage in transit
• Generate credits as required and upon confirmed receipt of goods returned
• Prepare documentation for refunds and forward to Accountant to process
• Weekly Claims Report to Operations Manager
• Co-ordinate contractors and repairs nationwide

• Responsible for assessing customers' claims and disputes.
• Responsible for making decisions and granting customers' claims.
• Receive customer enquiries and escalations regarding our services.
• Responsible for mentoring and sharing of best practices in call handling to members of the team.
• Ensure that the qualities of customer contacts meet our clients’ expectations.

• Responsible for assessing customers' claims and disputes.
• Responsible for making decisions and granting customers' claims.
• Receive customer enquiries and escalations regarding our services.
• Responsible for mentoring and sharing of best practices in call handling to members of the team.
• Ensure that the qualities of customer contacts meet our clients’ expectations

• Consistently earned the "Top Performer of the Month" award for our account.
• Have earned the company's Platinum Award for completing 9 years of service with the company

• Responsible for assisting, adjusting, and reprocessing medical claims.
• Responsible for finding health care providers and facilities for customers with medical needs.
• Responsible for quoting benefits for client’s medical coverage.

• Creates sourcing strategies and talent insights for all covered industries of stakeholders
• Create reports with Hiring Trends data to specific requests of stakeholders
• Conducts research to market based on projects assigned

• Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.

• In house recruitment for candidates for various remote jobs : Call Center Agent, Virtual Assistants, Underwriters, Collection Representative, etc.
• Setup and accept interview requests for candidates.
• Conducts video interview to pre-screen candidates and qualifications.
• Provided recommendations to qualified candidates to be interviewed by clients

• Progress and monitor claims assigned Work on recoveries and settlements

• Handles Technical troubleshooting for L1 and L2 Samsung android phones concerns

• Screened and scheduled interview local PH talents with experience in Graphic, Video and Web designing for US Clients
• Conducted initial interview via Online video conferencing
• Endorsed candidates for client screening
• Conducted job offer and hand offs to HR for successfully hired candidates

• Receives the majority of bookings via email (MS Outlook). Each email has to be scanned for accuracy and completeness and then be entered into the MS Access booking engine.
• Enter data and checks for accuracy: correct flight times, sufficient travelling time allowed, etc.
• Send booking confirmation to the customer and amend if necessary.
• Document changes in the system

• Receives booking request via Google Mail.
• Books ticket and prepares travel and transportation accommodations for customers via Amadeus CRM or Saber.
• Responds to email inquiries via Google Mail.
• Do re-booking for customers.

• Issue tickets and Post booking inquiries (Rebook/ Refund) using Amadeus GDS tool both front clients and corporate clients.
• Receives booking inquiries from customers via Outlook Express.
• Receive visa applications and Holidays Package requests from the customers.
• Analyze and read the Fare rules.
• Responsible in the navigating Computer System – Sqiva (CRS), Comm100 (Live Chat), Hootsuite (Social Media).
• Promote their newly launched online website on Social Media websites such as Facebook and Instagram.
• Ensure that the system content is in order and working properly based on the requirement.
• Prepare data and manage their booking documents/ procedure are in place.
• Did up-selling of promos and packages during on call.

• Did International Reservation and Ticketing for customers using Worldspan and Sabre tools.
• Processed bookings mostly specialized for Military Fares and Reservation System
• Upgrade and up sell bookings and reservations
• Answer email inquiries (via MS Outlook Express), receiving outbound calls from different country using soft phone applications.
• Assessed Credit Card Payments and other payment methods.
• Analyze and familiarized the fare rules.

• Booking - responsible for taking calls, emails (MS Outlook Express) and ticketing inquiries.
• Responsible in overall workaround of their online website.
• Make sure the department is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.
• Ensure the system capabilities are in process.
• Responsible in addressing escalations to higher department.
• Reporting - Manage reports and monitor the SLA (Service Level Agreement per requirement) at the end of the day.
• Issue tickets using Abacus and Sabre portal.

• Did International and domestic reservation using Abacus and Amadeus.
• Navigate reservation System and Tour Packages
• Dealt with the customers through phone calls and email.

• Provided troubleshooting steps over the phone to resolve application and connectivity issues reported by the customer.
• Bridged gap between company and consumers and ensured to make both ends meet without compromising the best interest of the company.
• Answers concerns regarding billing and other charges on the bill.
• Gave credits to qualified customers.
• Provided courtesy or escalated callbacks to customers who had repeated issues or complaints about the Level1 representative they spoke with.
• Performed SME/Floor support duties and served as Team Lead back up.

• Responsible and 100% accountable for proactively coordinating and managing complex order lifecycle support for clients and service commitments necessary to exceed client expectations by providing a single point of contact from receipt of order through successful deliver
• Provide complex aftermarket ordering and service support 
• Receive order requests from customers and validate the accuracy of the information provided
• Proactively maintain an understanding of escalation processes established for each step of order lifecycle, ensuring it is followed when needed

• Reviews client contract and ensure that the service delivery provided are within the agreement.
• Provide client order quotation and invoicing based on the contract signed by the client.
• Improve overall customer experience for production and service delivery activities
• Ensure SLA’s are achieved and client expectations are met (or exceeded) by the team.
• Point of escalation.
• Create process improvement and action plan to drive continuous improvement. Conflict management. Incident management.
• Work closely with Professional Services, project resource members and cross-functional teams.
• Provide training/mentoring to new hires
• Review and provide performance feedback/appraisal to resource and Manager. Attend management and client call.
• To provide reports to an agreed schedule (or on request), including management and account performance reports.
• Escalate issues to Manager/Director when there are quality issues to help minimize recurrence.
• Reviews and set yearly team goals with the team Manager and Director, cascades and explains it to the team to make sure everyone is aligned to these goals and that they will know how these will be met.

• Pulled up all existing tickets, equally distributed these amongst the team on a daily basis
• Handled Tier3 Level tickets and assigned to the appropriate team

• Made outbound calls based on the tasks assigned to my bucket.
• Reviewed short term disability documentation requirements
• Disability claim endorsement to Short Term Disability Examiner for review/approval. Followed up on missing requirements for the disability claim.
• Scheduled follow up as needed.

• Provides assistance over the phone to customers.
• Performed retention call evaluations. Handled retention calls.
• Made collection calls for unpaid invoices. Managed all communication channels like email, SMS, and chat
• Responsible in equal messaging task assignments and ensuring all tasks are completed within the SLA allotted for each task.
• Call quality evaluations for phone representatives.

• Develop custom functionality on PHP based sites.
• Add custom plugins or customize existing tools
• Working on existing custom plugins, either to troubleshoot or make updates and amendments. This also includes integrations to APIs or other third party systems.
• API integrations in existing PHP based sites.
• Adhoc : Code themes or designs into CMS platforms such as WordPress or SiteSuite Platforms and diagnose and fix existing site issues or errors, could be plugin or code related.

• Working on more than 3+ projects at any given time.
• Set Up The Site As Preview
• Setup Child theme where applicable
• Edit and customize WordPress Sites
• Add content, menu/page or widgets, change color, background, logo/favicon or any CSS changes
• Optimize speed and performance of WordPress websites
• Migrate WordPress web sits from sub-domain to root / one domain to another/ one host to another host
• Customize security Plugin, add and edit to your core file to increase your WordPress security
• Develop WordPress websites from requirements provided by the client.
• Optimize the theme and plugins performance. Ensure that such are used as possible.
• Understand the importance of position of H1, H2, H3 tags in the home page and subsequent other page on the website.
• Fix bugs in the theme and plugins where required.

• Implement a PSD layout web design in to functional HTML5/CSS.
• Develop web applications mainly using WordPress, Drupal and Joomla
• Convert Photoshop Designs into a functional Web layouts using HTML5 , CSS, jQuery and any other web tool applications.

• Our main task is to develop and implement a web site application.
• Develop web application using PHP, MySQL, JavaScript, Ajax and any web tools.
• One on one interaction with the client through chat.

• Our main task is to develop and implement an enterprise web application.
• Develop web application using J2EE, JSP, Servlet, MySQL, JavaScript, Ajax and any web tools.
• We interact with the Business Unit and interpret the information into an application.

• Main task is to develop and implement web based application.
• Develop web application using PHP, CakePHP, Ruby on Rails, Drupal, WordPress, MySQL, jQuery ,JavaScript, Ajax and any plugin scripts like Lightbox, TinyMce and any web tools.
• Also I do some 3D game development using Lite c and GamesStudio A7

• Develop web applications.
• Develop web applications from scratch or enhance existing websites.
• Develop web application using PHP, CakePHP, jQuery, JavaScript, MySQL, WordPress, HTML, CSS

• Mainly Working on Magento, Cakephp and WordPress projects.
• Bug fixing, Reskinning old site template, Create new functionalities.

• Coding to develop websites , tools or systems
• Coordinate with Department Head, Team Leader and Project Manager about the project or task
• Accountable for tasks assigned and should be delivered on time
• Update and maintain sites

• Core WordPress 
• Hook WordPress 
• Functions WordPress
• Convert html WordPress 
• Convert PSD WordPress 
• Using Contact-Form-7

• Building Websites using Drupal 7 application.
• Create a project estimate.
• Make a weekly task for developers using Jira
• Assign task to developers.
• Fixing Bugs logged in Jira Project management.
• Manage Projects.
• Create Drupal Sites From ground.
• Create WordPress Sites From Ground. 
• Convert PSD to Working Drupal Website.
• Convert PSD to Working WordPress Website

• Creating Wordpress Websites.
• Responsible for Maintaining and bug fixing of the sites.
• Enhance and generate SEO results for the sites.

• Executed digital marketing campaigns across social media, email, and web platforms.
• Managed daily social media operations: content creation, scheduling, and performance tracking.
• Developed engaging content for Facebook, Instagram, TikTok, and LinkedIn .
• Collaborated with design and product teams to align with brand guidelines.
• Monitored trends and competitor activities to enhance strategies.

• Designed high-impact materials for digital and print platforms (social media graphics, ads, brochures).
• Collaborated with marketing and sales teams to create cohesive visual campaigns.
• Supervised junior designers, ensuring quality, consistency, and adherence to brand standards.
• Contributed to brand development and refined visual identity.

• Led production of marketing materials: videos, graphics, social media content, and presentations.
• Translated business goals into compelling visual storytelling.
• Ensured all content aligned with brand identity across platforms.
• Monitored trends to keep content relevant.

• Managed daily operations of the video production team, ensuring smooth workflow from pre-production to post.
• Coordinated production schedules, timelines, and resources to meet deadlines.
• Managed budgeting, procurement, and vendor coordination.
• Supervised production crew and freelancers, ensuring quality control and efficient delivery.

• Monitored data entry processes to ensure high-quality content uploads.
• Reviewed digital entries for consistency and compliance with quality standards.
• Provided feedback to teams to improve content accuracy and performance.
• Documented and tracked QA reports for process improvements.

• Supervised the production team for event coverage and project execution.
• Managed timelines, task delegation, and on-site logistics for photo/video shoots.
• Designed layouts and graphics for print and digital media.
• Maintained quality standards and contributed to business development.