What Makes A Good Virtual Administrative Assistant?

• Handled incoming calls and scheduled appointments while managing client communications via email marketing campaigns.
• Developed and executed monthly email marketing campaigns, including newsletters, to engage and inform clients.
• Managed SEO strategies and designed custom websites to enhance online presence and search engine rankings.
• Screened and scheduled interviews with potential candidates through phone and email, ensuring efficient communication and coordination.
• Provided email correspondence and calendar management for clientele, senior leadership, and executive-level clients, ensuring smooth scheduling and prioritization.
• Coordinated appointment setting, took detailed meeting minutes, updated notes and files, and transcribed voicemail messages for streamlined workflow.

• Validated and entered property information into an online database from various property documents.
• Proficiently used AppFolio and Dotloop for property management, including document handling and transaction processing.
• Updated and maintained accurate property data using Google Sheets for real-time tracking and reporting.

• Acted as Transaction Coordinator, managing the administrative process of real estate transactions from start to finish.
• Designed postcards, flyers, posters, business cards, and feature sheets using Canva to support marketing efforts.
• Handled social media management, including creating and scheduling posts to promote listings and engage with potential clients.
• Managed property listings, ensuring accurate updates and maintenance across platforms.
• Created and processed Fintrac of Records, Trade of Records, Data Forms, and MLS Listings to comply with regulatory requirements and ensure smooth transactions.

• Managed CRM system using Salesforce for tracking and organizing client data.
• Handled calendar management, ensuring timely scheduling of appointments and meetings.
• Designed marketing materials using Canva for new listings, open houses, and sold properties.
• Generated and recorded new leads in EDGE CRM, maintaining accurate and up-to-date information.
• Managed social media ads on platforms like Facebook and Craigslist to promote listings and generate leads.
• Updated and uploaded new property listings on MLS, ensuring accurate and timely information.
• Created and set up new client profiles on the Touch Up Program for personalized communication.
• Prepared comprehensive marketing presentation folders for buyers and sellers, showcasing property details and offers.

• Managed general administrative tasks, including MLS listings and lead generation to support business growth.
• Performed skip tracing and imported new leads into CRM systems such as Keap Infusionsoft and Salesforce.
• Handled CRM management, including adding, modifying, and nurturing leads to optimize client outreach and engagement.
• Conducted cold calling and set appointments to generate new business opportunities.
• Created comp reports and prepared partial CMA (Comparative Market Analysis) reports to assist in property valuations.
• Prepared key process documents such as PSA (Purchase and Sale Agreement) and MOA (Memorandum of Agreement) for transaction completion.

• Musician Outreach: Search social media forums to identify potential musicians to add to the database.
• Communication: Engage with musicians to assess their interest in joining the database.
• Data Entry: Accurately input musician information into the main database.
• Reporting: Provide periodic updates on database progress and changes.
• Administrative Support: Perform additional administrative tasks as needed.

• Email Marketing: Develop and manage targeted email marketing campaigns to enhance client engagement.
• Content Creation: Create and design compelling content using tools like Canva to support marketing efforts.
• Lead Generation: Strategically generate leads and conduct market research to expand client base.
• Administrative Support: Provide administrative support, including calendar management, email correspondence, and phone handling.
• CRM Management: Oversee and maintain CRM systems to ensure efficient client and data management.
• Contract Drafting: Draft, review, and format real estate contracts with accuracy and attention to detail.
• Property Management: Manage property acquisitions and dispositions, ensuring precise and efficient processes.

• Provide real-time customer service and support via chat for AT&T products and services.
• Assist customers with inquiries regarding billing, account management, and service issues.
• Troubleshoot and resolve technical problems related to AT&T products, such as mobile phones, internet, and television services.
• Upsell additional services and upgrades based on customer needs and account history.
• Ensure high customer satisfaction by providing timely and accurate information.
• Maintain detailed records of customer interactions in the system.
• Follow standard operating procedures to handle escalations and complex issues.
• Collaborate with team members to meet service-level agreements and performance targets.
• Stay up-to-date with AT&T products, services, and policies to provide accurate and helpful support.

• Handle inbound calls from AT&T customers regarding billing, account inquiries, and service issues.
• Assist customers in troubleshooting technical problems with AT&T services such as mobile, internet, and TV.
• Process service requests, including account updates, plan changes, and cancellations.
• Provide product and service information, as well as recommendations based on customer needs.
• Resolve customer complaints and escalate issues when necessary to ensure customer satisfaction.
• Conduct account verification and security checks for transactions and sensitive information.
• Upsell AT&T products and services to meet customer needs and achieve sales targets.
• Document customer interactions and transactions in the system for accurate record-keeping.
• Follow company policies and procedures to meet performance and quality standards.

• Answer emails and chat inquiries on Help Scout.
• Create and manage tickets on Trello.
• Source winning products and niches on AliExpress and AdSpy.
• Edit pictures and GIFs for product listings.
• Create product funnels and product pages on Shopify.
• Upload products to Shopify platform.

• Fulfill and validate purchase requests from all departments.
• Perform strategic sourcing and negotiate with vendors.
• Process purchase orders and other purchasing documents.
• Maintain vendor files and documents.
• Create and manage the team schedule.
• Coordinate with Finance regarding payment status.
• Monitor the inventory and maintenance of office equipment.
• Negotiate pricing and implement effective pricing strategies.
• Create purchase orders (POs) and process purchase requisitions from employees.
• Request payments from the finance department for approved quotations and orders.
• Provide regular instructions to suppliers regarding pricing, procedures, and company branding.
• Handle order processing and fulfillment from E-commerce and Social Media platforms.
• Upload and organize products and details on Seller Center platforms.
• Coordinate packing, booking logistics, and shipments.
• Source potential leads and maintain relationships with vendors.
• Present merchant decks to sellers.
• Deliver excellent customer service to internal stakeholders and external vendors.

• Fulfilled and validated purchase requests for all departments.
• Created purchase orders.
• Conducted strategic sourcing and negotiated with vendors.
• Processed purchase orders and other purchasing documents.
• Maintained vendor files and records.
• Sent Statements of Account (SOA) to merchants and cli

• Provided patient care, handled phone calls, created phone notes, and managed tasks.
• Managed correspondence, accounts receivable, and performed billing and coding tasks.
• Coordinated with various departments to ensure smooth operations.
• Managed emails and performed a variety of medical administrative tasks.
• Updated and followed up on orders in Durable Medical Equipment (DME).
• Plotted and updated the provider's schedule in Dr. Chrono.
• Served as the executive assistant to the Director of Operations.

• Created spreadsheets to track important customer information.
• Transferred data from hard copies to a digital database.
• Updated customer information in the database.
• Organized existing data in spreadsheets.
• Verified outdated data and made necessary updates to records.
• Navigated CRM tools such as Ready Mode, Hivemind, Skip Genie, and other appraisal website

• Provide daily technical support to users of various computer systems.
• Answer user questions promptly and accurately.
• Analyze and diagnose system problems.
• Quickly implement solutions to restore proper system operation.
• Ensure high-quality service and maintain system performance standards.
• Document issues and resolutions for future reference.
• Collaborate with other IT team members to improve support processes.

• Welcome clients and guests warmly.
• Answer incoming calls and emails promptly.
• Monitor and receive incoming and outgoing documents.
• Book and manage meeting rooms.
• Monitor and maintain office supplies and materials.
• Address facilities concerns efficiently.
• Organize and release lockers to agents.

• Welcome and greet hotel guests warmly.
• Assist guests to their respective tables and chairs.
• Manage table reservations efficiently.
• File and organize important documents.
• Provide exceptional customer service to ensure guest satisfaction.
• Handle guest inquiries and resolve any issues promptly.
• Offer information about hotel services, amenities, and local attractions.
• Ensure the front desk area is tidy and presentable.
• Coordinate with other hotel departments to enhance guest experiences.

• Creation, management, and updating of data of licensed professionals
• Coordination, processing of documents for renewal of accreditation licenses
• Research, initiate and maintain communications between the Firm and regulatory agencies of the applicants:
  • This could range from inquiries on completion of documents, the status of their application, and the release date of the renewed file
• Provide solutions to diminish pain points when dealing with complex challenges that are present during a client’s application:
  • This could range from proper timing, how to respond, escalate complex issues to superiors, assurances that transaction(s) will go smoothly, finding the necessary information that is not readily available especially in terms of procedures and requirements
• Assisted/co-hosted company-held seminars and webinars, along with:
  • Creating a spreadsheet database for prospective clients who expressed interest in attending
  • Coordinated with the Finance Team to insured the client(s) processing of their invoices, Official Receipts, collection, follow-up, and release of documents upon obtaining confirmation of payment(s)
  • Provided suggestions and insights to prevent and/or minimize possible issues and conflicts
  • Drafted and send E-mail communications and announcements (in memo format) as approved by superiors

• Charged with internal and external communications
• Management of the Firm's rolodex
• Handled, scheduled and organized external meetings

• Accepted applications for initial registration and renewal of professional licenses of various professions covered by the Commission
• Processed and released the requested documents of licensed professionals (ranging from IDs to Certificates)
• Assisted in administration of exams and ensured that the board examinees were able to understand the instructions and complied with the Commission's protocols and guidelines.

• Annotations, labelling, text taxonomy, 3D segmentations or categorization.

• Assists the Logistics head with Inventory and production planning chores.
• Keeping track of on floor stocks using status reports and providing Del Monte a weekly update of the inventory of materials.
• Collates and controls data to generate reports production reports daily, generate inventory monitoring system to create reports weekly, monthly and annually.
• Provided Supervision of production and warehouse operations from distributions of raw materials up to dispatching of finished products.
• Monitoring of Purchase Orders provided by clients of balances and actual packed or processed and makes requisitions of the additional.
• Supervises personnel of warehouse for proper allocation and issuance of materials for production and other work related transactions.
• Performs necessary Quality Inspections for incoming materials to test if these materials either for Raw (e.g., spices & sugars) or packaging (e.g., pouches & cartons) are of good production quality.
• Monitors these items if quantities fit necessary costumer requirements.  In this task, we are required to use stock cards for daily running inventory.
• Monitors floor stocks of production materials (Raw and Packaging) and create necessary requisitions to be submitted to the client's CSCM (Corporate Supply Chain Management) if the remaining floor stocks of materials are insufficient.

• To assists the Logistics Manager & FG Warehouse Team in Logistics & Inventory Chores.
• To engaged in daily dispatching of Finished Bakery products to various destinations or points of the Philippines.
• To ensure efficiency of distributions of finished products to various Key and Secondary accounts via 3rd party logistics providers and haulers or truckers.
• To find costs effective means in logistics distributions.
• Entrusted to keep supervisions of both Logistics & Warehouse staffs and crew.
• Tasked to check and dispatch various lemon square products to key and secondary accounts daily.
• Assure efficient or accurate dispatched various products daily.
• To assist the Logistics Supervisors smooth dispatching operations.

• To assist the Operations Manager in handling and scheduling of daily coal deliveries & supervises delivery & heavy equipment staffs or operators on their daily duties and performances.
• Familiarization of parts for Heavy equipment & Heavy duty trucks. Maintenance and breakdown monitoring chores for the mentioned type of vehicles.
• In charge of approved purchases for required service parts and service repairs of broken/bugged down vehicles/equipment.
• To monitor daily quality of coals, specifically average moisture contents. Monitoring of hustling operations of incoming coal deliveries via sea barges, from start up to finish.

• Tasked to filter incoming (Inbound) calls, track necessary transfers and assist customers to the right department or specialist or refer to the correct department.
• Assigned to qualify customers with their broadband or internet needs.
• Ensure customers meet qualifications as per client's customer guidelines.
• See to it that the guidelines and correct process call flows is followed.
• Follow proper escalation and process on each call.

• Tasked to assist customer with daily banking concerns and needs. Providing above and beyond experience.
• Educate and provide recommendations to customers about ways, products and tools that are essential to customer's financial needs and customer's getting access and monitor accounts through self-serve options.
• Making sure to execute procedures to address or resolve issues, concerns and request within bank policy, existing federal regulations and parameters that all strictly followed and observed.
• Making sure to accomplish self-paced online learnings, seminars and refresher courses are required to make sure everything is streamlined. Always updated with changes, revisions and compliant with the company or bank's vision and values.
• Received Quality assurance annual rating of 98% and assisting average of 80 calls per day.
• To be always aware of one's performance and adaptive to coaching for efficiency and better career growth.

• Making sure to student records from enquiries are updated as their application to a University progresses

• As a student enrollment advisor who handled multiple universities, I was responsible for making sure that student records were up to date, from enquiries to enrollment.
• Nurturing and keeping track of each record.

• Assisting with training courses
• Transcription of videos 
• Scheduling of training

• Assist in Planning Projects specific for client needs
• Manage and organize various professional people working on a project
• Monitor project plan execution and project development
• Coordinate and communicate updates and possible changes in on-going projects to stakeholders
• Assist in recruiting specialists and necessary man - power for projects
• Generate/Collate Productivity Report of Production Team
• Oversee accounting, costing and billing for projects

• Encode Monthly Input VAT
• Handle of Petty Cash
• Prepare Salaries & Pay Slip
• Monitor Employee Transportation Allowances
• Process Permits and Information Update of Staffs
• Release Cash Requisition of all Departments
• Release Payables
• Assist Inventory/Collections/Billing
• File Check Vouchers (Pink & Blue Copy)
• Encode Petty Cash & Payables using QuickBooks

• Attending to Human Resources and Admin concerns:
• Generate employee attendance report for
• Manage employee information monthly Audit and monitor office supplies and other supply requirements of the
• Monitoring (Lates & Absences as well as sick/Vacation Leaves)
• Collate requisitions of all departments
• Update memos, announcements & events of the Manage list of all assets of the company company
• Organize events/programs of the company
• Update/ 201 files and reports keeper Receive client calls/queries
• Interview applicants Technical support Resize layouts
• Update forms
• Track daily time records as overtime, tardiness and absences of all employees

• Monitor project plan execution and project development
• Generate/Collate Productivity Report of Production Team
• Mainly Handles financial matters of the organization
• BIR Filling (Company and Employee Tax Contributions)
• SSS, Philhealth & Pag-ibig (Employee Contributions for Government Benefits) Collections/payables
• Payroll
• Company projects/events

• Accounting job
• Admin Work
• Sending Email to Vendors
• Monitoring office supplies
• Purchase Order Travel/Hotel Booking
• Billing Concern
• OR Monitoring
• Debit Advices
• BIR Online Filling Reports
• liaising accounting Dept Filling of Invoice, OR, and Purchase Order
• Phone Answering (Trunkline)
• Manage all billing related concerns including follow up collection, and payment schedule

• Support various administrative support tasks needed by both the e-commerce site and subscription sites of the client
• Manage the upload and publication of product listing to ensure accuracy of data posted
• Manage e-commerce site using Shopify
• Regular updates of customers' details on the system
• Advanced Excel sheet management to gather data from vendors' product information and convert into Shopify's Excel import format
• Create tasks via Asana to keep track of own tasks as well as collaborate with team tasks
• Adjust product pricing as needed by vendor requests or sales
• Hide and/or redirect products based on discontinuation

• Sending Email to Vendors
• Purchase Order Entry
• Order Releasing
• Order Billing and Monitoring
• Answering calls of resellers related to existing orders such as tracking, serial, and etc.

• Sending/responding to emails
• Assisting in logistics
• Booking containers to courier
• Monitoring on going shipments from India to US
• Preparing Documents such as delivery Orders, invoice & Bill of loading. 

• Contact and Provide assistance to parents who want to sign up their kids for the organization's basketball program
• Provide proper information regarding drills, location, and schedule of the basketball classes
• Provide customer service that will encourage continuous membership to the basketball organization
• Ensure target metrics are met on a daily, weekly, and monthly basis
• Attend and participate in team meetings and other professional discussions that aim to improve current performance

• Made captions and content for social media platforms
• Building social media accounts and other organic posts
• Manage products on the website a
• Coordination of UGC content for creators
• Basic Editing/Creation of Product Detail Materials

• Assisting New Leads (Potential Client to avail Lending Services)
• Follow up calls to contacted leads, No Show & Pre approved buyers
• Generate Reports weekly and transfer to sales department Setting pre approval appointment for potential Leads

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issue
• Update account status records and collection effort
• Report on collection activity and accounts receivable status
• Admin task
• Customer service orientation and negotiation skills
• Handling Escalation calls Accomplishment
• Meet and exceeds metrics and KPIs

• Analyze customer accounts to determine whether it is considered delinquent
• Assist customers in finding a way to meet financial obligations without getting further behind
• Place phone calls to customer to remind them of payments and account balance
• Supervised a team if one of the supervisors is on leave
• Support a team in terms of product knowledge Accomplishment
• Meet and exceeds metrics and KPIs
• Consistent in getting salary increase
• Consistent in getting incentives
• Promoted to Senior Specialist

• Cold calling leads
• Mining leads
• Getting all information needed to for them to attend a presentation
• Follow up with customer to remind them their appointment with us Accomplishments
• Exceeds all metrics
• Top agent for 13 months consecutively
• Salary increase
• Promoted to Senior Agent

• Responsible for preparing Invoice on a daily, weekly, and monthly basis
• Accountable for chasing payment for the outstanding balance ○ Uploading Invoice in an Accounting System
• Prepare Statements of account on a weekly basis
• Reconcile if the customer has a dispute or query with pricing
• Responsible for processing payments from customers 

• Upload Invoices on both CSKU and QBO
• Manage email box for account payable
• Manage RHO transactions for employee
• Audit Intl invoices
• Preparing reports for AP

• Provides administrative support to ensure efficient operation of various departments.
• Schedule and coordinate staff and other meetings
• Schedule appointments and maintain calendars
• Email management
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Carries out administrative duties
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Supports team by performing tasks related to organization and strong communication.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

• Customer Relations Management
• Ensure and enhance service consistency.
• Translate new and revised policies and procedures from the client into operational objectives and best practices.
• Accountable for the overall account performance, analyze deviation and execute corrective actions.
• Standardize key processes, policies and required activities.
• Determine resource and capacity requirements by analyzing schedules and staffing needs.
• Identify training needs to improve agent capability.
• Develop and support employee engagement initiatives.
• Screens, interviews, and coordinate with recruitment team to hire the right people for right position in the team.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

• Attends to walk-in and phone-in clients who had inquiries and problems about their pagers.
• Explains billing inquiries to clients
• Conducts thorough investigations on paging service anomalies
• Does memoranda for immediate solutions of clients’ complaints
• Transmits documents to different departments and branches of the company.
• Officer-in-charge on certain periods when the supervisor is not available. 
• Ensures that all inquiries and complaints are handled properly in the basis of time, quality and quantity.
• Makes and submits weekly, monthly, quarterly and yearly report to the Manager.
• Trains new staff on how to handle complaints and inquiries as well as the different procedures done both on phone and over-the-counter interactions.

• Does fieldwork to assist individual clients and corporate accounts with complaints regarding their units
• Encodes documents used for clients’ reference.
• Assists in phone-in inquiries and complaints.
• Attends to walk-in clients who have inquiries or problems with their units.
• Assists clients with regard to their billing statements by answering queries and offering possible solutions for their problems.
• Sells brand new and secondhand units to clients who are interested in investing on stocks and other foreign currencies.               
• Takes the responsibility of officer-in-charge whenever the occasion arises by making sure that all documents, memoranda, investigations are fully furnished for the clients’ satisfaction and the company’s benefit.

• Handles interviews of patients who have submitted Temporary Birth Certificates by filling important data and ensuring that all are correct, complete and valid before typing it to the Original Birth Certificate and transmitting it to the Local Civil Registry. 
• Handles all types of Death Certificates and ensuring all data are correct, complete and valid before giving it to the relative. 
• Receives complete finish patients’ charts endorsed by the admitting department. 
• Re-checks the completeness of the patients’ charts. 
• Writes important data in an index card to serve as a manual file on all patients’ charts as back up for retrieval for future references. 
• Does requests of patients who need their hospital data and information in compliance to various agencies’ (private/government) requests. 
• Files all patients’ charts in a coded technique in order to easily retrieve and access it.
• Log in all Operating Room cases and updates daily via Logbook and Bill Board
• Monitors all the supplies inventory incoming and outgoing coming both from the Pharmacy and Central Supply Department requested by the OR Staff.
• Making sure that everything used are accounted for and tallied in the inventory and charged to each respected patient via monthly and annual report submitted to the Accounting Head and a copy furnished to the Owners (CEO’s) of the hospital.
• Admits patients upon the request of their attending physician.
• Receives reservation and provides room accommodation for incoming patients.
• Assisting doctors and nurses at the Emergency Room in handling different patient cases.
• Assisting doctors in doing minor surgery
• Performing Advance and Basic Life support during times of Code’s.
• Making sure that all equipments are functioning perfectly and all necessary supplies are available.  

• Handled and worked with 7 operatives and transcriptionists assigned to various international accounts.
• Ensuring agents understand and comply with all objectives, performance, standard and policies.
• Monitor and evaluating agent performance, providing learning and coaching opportunities and taking corrective actions.
• Offer new idea and suggestion for improvement.
• Confers by reporting to managers any complex and unusual situations.
• Create necessary schedules of agents and making sure that everybody adheres to their respective time stricktly.
• Interviews applicant agents who can conduct interviews on individuals regarding about any topic base on the required concern needed on the job task in their respective companies.
• Maintain and process forms and records related to employees, benefits, claims and process reports.
• Communicate and interpret policies and procedures.
• Coordinates the administrations mandates with regards to the company sponsored benefit program.
• Identify employee related issues and take action to address and resolve these issues.
• Interviews prospective employees, check references, make job orders and conduct orientations.
• Analyzes wages, salaries and prepare job description.

• Handles calls of Sending and Receiving Money Transfers within the US territories and Internationally
• Handles Telephone Money Transfers within the US Territories and Internationally
• Handles Web Care as well as Validate Money Transfers Online transactions with concerns regarding technical problems.
• Handles all General Inquiries regarding processing in all Types of Money Transfer Transactions

January 6, 2020 - September 9, 2021 (Outboound Collection)

• Handle calls by collecting current and past due accounts to customers who has arrears with their mobile services.
• Provide maximum date of payments possibly allowed by the system.
• Explaining the customers' bill whenever disputes arises.
• Make minor adjustments on customers' bills if need be. 

August 22, 2018 - June 21, 2019 (Upskilled Promotion - Retention)

• Handles Calls in General (All Aspects)
• Handles irate calls and gives immediate and First Call Resolutions.
• Meet customer’s demands in ways subject in company’s policy that will prevent the cancellation of an account / accounts.
• Give a onetime adjustment on customers bill by 25%, 50% or 100% which is subject in company’s policy or in any ways upon customer’s demands.
• Provide promo’s / credits to customer’s accounts in order such as that customer’s bill would lower down by way that could help customers manage their bills and enjoy the full service of what the company is offering.
• To explain to customer’s thoroughly reasons on why there are occurrences of increase in subscription in their services.
• Make customers understand the Value and Quality of their package versus to the Financial Value that they have to pay.
• To Cancel Accounts which are Unsavable.

June 1, 2017 - August 21, 2018 (TRIO - Internet / Phone / Dish)

• Handles calls of regarding billing statement of all customers
• Handles calls and does troubleshooting of customers who has problems regarding satellite dish or receiver problems
• Handles Inquiries
• Does adjustments and give credits to all billing concerns
• Handles sales regarding upgrade, change and adjustments of customers packages which would fit and benefit them
• Handles pre-authorization payments or onetime payments of the customers who likes to settle their bills

• Provide excellent customer service while in a high call volume and fast-paced environment.
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.
• Ensure confidentiality of all information collected during an investigation.
• Recommend anti-fraud processes for changing transaction patterns and trends.

• Responding to customer inquiries quickly, directly, and concisely.
• Being able to communicate effectively in a fast-paced, written medium.
• Ensured customer satisfaction by handling day-to-day affairs.
• Multi-task effectively
• Identifying customers' needs and helping a customer with their concerns

• Helping the client with a personal task
• Data Entry
• Hire New team members
• Make outbound calls to prospective clients for the Inside Sales rep to close
• Appointment Setting Experience calling B2B client
• Schedule Team meeting

• Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette).
• Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers.
• Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences.
• Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers and Attorney's office.
• Providing administrative support which includes (data entry, appointment scheduling).
• Has excellent communication skills.

• Responsible for meeting hiring goals and sourcing and screening candidates.
• Coordinating the interview process.
• Facilitating offers and employment negotiations while ensuring candidates have a pleasant experience.
• Posting on Facebook (creating good content and graphic designing).
• Responsible for attracting candidates for jobs and matching them to temporary or permanent positions with client companies.
• Ensure consistency between expectation and candidates preferences.

• Responding to emails and phone calls.
• Scheduling meetings.
• Creating reports
• Research
• Creating PowerPoints
• Used CRM
• Other Adhoc and Admin Tasks

• Cold call potential clients
• Handle Objection
• Follow call flow
• Provide information to potential clients
• Schedule appointments.
• Does follow-up calls to leads.

• Using Mojo and Calendly.
• Cold call potential clients
• Provide information to potential clients
• Schedule appointments.
• Does follow-up calls to leads.
• EOD of a detailed log of calls, including those which were not answered via skype or email.

• Doing Deal Contracts and make Clients signed via PANDADOC
• Manage CRM Pipedrive / database
• Monitor KIXIE call recordings of CSR
• Communicate discrepancies within the team or to the Team Lead.
• Generate, process and store reports that include confidential information.
• Organize records and data to ensure it is stored and positioned in instinctive file / folder locations.
• Follow Company SOP
• Monitor Leads in ASANA
• Give support to CSR via Slack and Wire

• Answer emails and other inquiries from customers and lawyers.
• Manage the schedules of the lawyers.
• Help in doing some research about the case.
• Keep and organize court files and other documents if necessary.

• Add and update product listings
• Find or write a description and specifications in table format (using basic HTML tags)
• Add specific product configurations and stock lines (where applicable).
• Find and upload high quality product photos with appropriate captions relevant PDF documents such as product data sheets, user manuals and accessory lists. Each uploaded PDF document should be named appropriately based on the type of document and the associated product.
• Find and link to any appropriate YouTube videos relating to the product.
• Create links to related products such as accessories or consumables.

• Kept customers updated on order status, deliveries, account information, and order details when appropriate through Database.
• Maintained engaging conversations with customers to build relationships and upsell further products.
• Assisted customers with product-related questions, feedback, and complaints.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Kept detailed records of customer interactions for future reference.

• Completed logs and job reports for service calls at end of shift to preserve accurate information.
• Communicated product and machine failure details to address and resolve root causes.
• Assisted customers with product-related questions, feedback and complaints.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Input customer information, call notes and personal data onto internal database.

• Interview customers to identify the reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
• Processed payments over the phone and set up recurring drafts.
• Collaborate with the team to address team goals and reach KPI’s.
• Input customer information, call notes, and personal data onto the internal database.
• Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
• Resolved direct debit issues and complaints promptly
• Offer payment solutions according to the hierarchy

• Ensures all customer orders were acknowledged and processed promptly.
• Verified logistics on order tracking to ensure products delivered adhered with customer SLAs.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Knowledgeable of process updates, escalating critical issues and monitoring queries in line with best practices.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

• Provide clear and concise solutions/ instructions to customers

• Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
• Knowledge in handling billing and other general concerns of the customers.
• Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.

• With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
• Ensure that employees follow the company’s policies and procedures
• Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
• Handle Escalations

• Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.

• Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
• Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
• Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
• Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

• Social Media Manager
• Customer Service
• Admin Tasks
• Lead Generation

• Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
• Communicate with clients, answering questions and solving issues where required
• Help improve the GRID product suite based on customer feedback and defects you’ve identified
• Record data quality issues and process issues
• Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
• Expand on game and GRID product knowledge to improve our service quality
• Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers