What Makes A Good Virtual Administrative Assistant?

• Provided customer support thru Email and live chats
• Responds to queries about the product
• Help customers with their complaints Place orders for customers Process returns

• Provides technical support to different clients
• Installing, configuring, and maintaining devices
• Application software
• System Management
• Assessing systems determining problems and providing solutions

• Specialized in E-Commerce (Amazon, eBay, and Shopify)
• Basic tasks of an Executive Assistant Administrative Tasks
• Customer Service Support
• Provide basic and advanced support to client

• Handle product orders, creating contract for orders, invoicing, software products (mathematics) 
• Updating or creating training or tutorial videos by screen grabbing and placing instruction content for the robot recording.
• Writing scripts for internal and external user support
• Create supporting articles and build their knowledge base
• Adding contents in their program math questions (using a little HTML / asciimath / markdown understanding
• Handle customer service and email support
• Answering few incoming calls and phone calls regarding payment updates from clients
• CRM (SuiteCRM) Management
• Documenting of the processes to be used for future training purposes
• Manipulating images in a tool like inkscape,
• Writing end-user help for our bespoke software systems
• Creating content inside our bespoke software systems

• Took the lead on managing sales and marketing budgets to ensure resources were allocated efficiently, while also supporting both departments with administrative tasks and conducting detailed research on vehicle pricing and purchasing trends across all 50 states.
• Proactively identified and followed up on new sales leads, played a key role in formal client negotiations, and introduced automation tools that helped streamline repetitive sales and marketing tasks and improved campaign effectiveness.
• Planned and executed integrated sales and marketing campaigns across email, social media, and SEO—leading to stronger audience engagement and higher web traffic. Regularly used platforms like Salesforce, HubSpot, and Google Analytics to analyze customer data and guide strategic decisions

• Addressed the telecommunications product needs of business owners.
• Promoted additional products to meet various business requirements.
• Provided Operations Support and Training Assistance.

• Strengthened the sales pipeline by conducting lead sourcing and qualification, actively pursuing opportunities, engaging in formal negotiations, and implementing marketing automation tools to drive efficiency and improve conversion rates.
• Adopted a KPI-focused approach to consistently track and evaluate performance; created weekly reports that delivered actionable insights for optimizing ongoing sales and marketing strategies.
• Partnered with sales teams to refine lead nurturing tactics—executing email campaigns, managing outbound follow-ups, and building detailed sales demographics using CRM tools like Salesforce and HubSpot, as well as dialers such as Vici Dialer and Cloud 9.

• Researched target markets and generated leads through a mix of cold calling, inbound inquiries, and tailored email outreach, focusing on home service businesses.
• Qualified prospects by understanding their pain points and business goals, then set up appointments for the sales team with high-potential clients.
• Worked closely with marketing and sales teams to refine outreach strategies, maintained detailed lead data in the CRM, and tracked engagement to improve follow-up efficiency.

• Sets appointments and attends to staffing needs in a Healthcare rehabilitation facility Calls residents and checks their well-being after being discharged from the facility

• Works with representatives to ensure client goals are met Develops strategies with the clients to keep good performance of the team
• Identify the skill needs of representatives and hone what they lack to make sure they are equipped
• Oversees the day-to-day operations within the contact center

• Bills insurance companies for all visits based on physician bills; pursue collection of all claims until payment is made by insurance companies; and performs other work associated with the billing process
• Responsible for obtaining patient records and test results and coordinating daily administrative tasks

• Coordination of all activities related to the full cycle of Procure-To-Pay (P2P); right from the sourcing of quotes/proposals, negotiation of best terms, issuance of Purchase Orders, follow-up/ expedition of deliveries, material receipt verification from the Warehouse and ensures that Vendors or Suppliers are paid on-time.
• Provides support on procurement policies, processes and contracts management.
• Respond to quality management issues and supplier performance concerns.
• Supports Procurement Team in achieving objectives and performance KPI’s.
• Ensures all Suppliers & Sub-contractors file are in order, complete and properly executed in accordance with the JV processes.
• Flexibility to manage multiple, complex and changing priorities; and ability to making sound decisions under pressure while effectively working in a team or diverse environment.
• Demonstrates excellent time management and organizational skills.
• Plans, coordinates, administers support, strategic initiative and provides accountability for the functions of the Procurement Team.

• Assists in daily Procurement tasks, outsourcing and local purchase requirements.
• Updates and maintains accurate records of purchases, pricing and other Procurement references.
• Sends out e-mail RFQ’s and review proposals from pre-selected Suppliers.
• Prepares commercial comparison if needed, if not required, determines the best offer, negotiates further with best terms, and process Purchase Order in ERP for management review and approval.
• Establishes cost parameter, purchase budget and payment forecasting.
• Tracking, monitoring and expedition of deliveries.
• Accurately maintains and updates list of Suppliers and classify them as per categories; scope of supply and/or services and keeps contact information updated from time to time.
• Works and brainstorms with Procurement Team to achieve goals and objectives.
• Keeps filing and archiving systems in place and also ensuring that the communication materials and correspondences are well kept.

• Collects purchase requests and categorizes them for distribution to Local and/or Foreign division.
• Manages local Buyers for marketplace purchase or direct buying transactions.
• Checking, verification and reconciliation of original Invoices against actual materials for valid approval of petty cash replenishment request.
• Engaged in overseas material sourcing for OEM and/or alternative spare parts.
• Works with Procurement Team for devising an effective purchasing approach, plans and objectives.
• Prepares techno-commercial comparison and presents them for management review and approval.
• Preparation and monitoring of Purchase Orders in ERP.
• Coordinates and endorses inbound international shipments with Logistics Team.
• Updates supplier database and maintains filing systems.
• Inspection of materials/equipment to ensure quality and accuracy.

• Engaged in material sourcing and tender acquisition.
• Participates and prepares bid for the US Military Camp (Doha-based), Oil & Gas sector, construction industries, private and government sectors.
• Prepares comparison sheet for Management’s review, profit analysis and approval.
• Execution and processing of Requisition Orders and Purchase Orders in ERP. • Coordination and preparation of payment request with Finance Department.
• Works with Logistics Team to develop support strategies, timelines, execute tools and methodologies for an effective implementation of logistics plans.
• Supports and liaise with Logistics Team for all delivery concerns.
• Ensures that Supplier database is accurately updated.
• Keeps filing and archiving systems well-maintained and organized.

• Answer phone calls and respond to emails.
• Schedule meetings with clients / calendar management.
• Issue invoices to clients.
• Prepare presentations according to instructions given.
• Make travel arrangements if needed.
• Other administrative tasks assigned by the client.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

• Perform account level research and advise customers of products that may benefit them. Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades and update account information and complete accurate documentation.

• Email Mangement (MS Outlook)
• Calendar Management 
• Process invoice to clients using Xero
• Project Management using Trello.
• Keep track and measure content performance across client LinkedIn using Shield Analytics.

• Manage daily calendar, appointments, meetings, tech schedule, downtime, payroll, tech drop reconciliation, hiring, training, and account receivables.
• Review performance and report findings to Senior Manager.
• Coordinate and schedule leads from Google Ads, Dispatch, and social media.

• Provided comprehensive administrative support to the CEO and executive team at a dynamic tech startup.
• Managed calendars, coordinated meetings, handled email correspondence, assisted with project management, prepared presentations, conducted research, and maintained confidentiality of sensitive information.
• Demonstrated excellent organizational skills and multitasking ability in a fast-paced environment.

• Responding to inquiries about a company's products or services.
• Handling customer complaints.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Providing order information and tracking details.

• Provide customer service as the first point of contact. 
• Plan truck pickups and deliveries.
• Monitor tracking events. 
• Organize drivers' calendars.
• Manage contact list. 

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Process orders on customers' behalf. 
• Handle customer complaints, offer appropriate solutions and alternatives within time constraints, and follow up to ensure resolution.
• I am responsible for diagnosing and repairing faults. 

• Key contributor to the coordination of the Sales and Preliminaries team, through document control and administration assistance to the Sales & Prelims Manager as well as adherence to the structured and robust processes in accordance with best practice. This position assists the Sales & Prelims Manager through effective communication and implementation of systems.
• This position will require prevalent IT and communication capabilities including living the core values, engaging people for challenge, passion for outcomes, holding self and others accountable and rigorous systems and processes.
• Most work involves both written and oral communication, word processing and typing, and requires relevant skills such as IT, organizational and presentation skills, as well as the ability to multi-task and work well under pressure.
• The responsibilities are varied and relate to all aspects of residential and commercial projects pre-construction.
• This position involves high levels of structure and attention to detail to accomplish a number of set tasks to work through on a day-to-day basis.
• Effective facilitation of critical information to a wide range of individuals; at all levels of the organization and externally.
• The key outcomes for the position are: the optimization of the Sales and Preliminary Department’s efficiency; through the use and maintenance of operational standards; process controls; clear communication; organisation of plans and project documentation.
  • Coordinate Sales and Preliminaries documentation.
  • Extensive time management skills and the ability to meet tight deadlines are critical to the success of this department.
  • Strong communication, problem solving and interpersonal abilities
  • Organization & Prioritization of Sales & Enquiries Emails.
  • Well-developed time management skills and the ability to manage conflicting priorities and meet tight deadlines
  • Strong attention to detail
  • Methodical and thorough approach to daily tasks.
  • Extensive experience in Excel and Word.

• Training sales agents
• Appointment setting that offer products
• In-charge of training quality analyst
• Documenting leads or prospect buyer

• In-charge of training quality analyst
• Develop quality assurance standards and company processes
• Create quality measurements to track improvement in products

• Collect operational and market data for financial analysis
• Identify trends and variances from the data

• Addressed customer inquiries

Inbound Sales

• Answer inquiries from potential clients.
• Sell the company’s service to clients through calls.
• Do sales support and follow-up.
• Nurture relationships with current customers and perform inbound lead follow-up calls.

Personal assistant to the CEO.

• Note taking
• Calendar organization
• Sending emails/ correspondence
• Following up after appointments.

• As an experienced Email/Live Chat Support Agent, I specialize in providing timely and effective assistance to customers, addressing their inquiries, processing orders online, tracking orders, resolving issues, and ensuring a positive user experience.
• With strong communication skills, attention to detail, and a customer-first mindset, I am committed to delivering high-quality support and fostering customer satisfaction.

• As a dedicated Customer Success Officer, I focus on building strong relationships with clients to ensure they achieve their desired outcomes.
• By providing proactive support, personalized solutions, and continuous engagement, I help drive customer satisfaction, retention, and long-term success for both the client and the company.

• Receiving and validating tax returns against Batch Control Sheets from accredited agent banks.
• Filing and sorting of files.
• Validating Income Tax Return

• Carefully examining the data and using a variety of sources to research and analyze topics in order to reach 100% quality.
• Processing the documents from each company and collecting quantitative data that results in 100% productivity each day.
• Checking if the data are reflected on our client-facing site to ensure the integrity of the company's financial market information is 100% accurate.

• Engaged in the production and review of Portfolio Analysis Reports for client and manager research.
• Facilitated communication with clients and diverse investment professionals concerning data and report production, including:
  • a. Equities and Trade reports
  • b. Hedge Funds
  • c. ESG Reports
• Collaborated as Project Manager with cross-functional teams, including portfolio managers and client teams, to gather information and generate output reports essential for informed investment decisions and

• Engaged in the production and review of Portfolio Analysis Reports for client and manager research.
• Facilitated communication with clients and diverse investment professionals concerning data and report production, including:
  • a. Equities and Trade reports
  • b. Hedge Funds
  • c. ESG Reports
• Collaborated as Project Manager with cross-functional teams, including portfolio managers and client teams, to gather information and generate output reports essential for informed investment decisions and recommendations.

• Handle financial models, valuations, and sensitivities for investment projects, and support capital financing initiatives from origination to closing.
• Assist with due diligence, strategic negotiations, and prepare materials for board meetings, stakeholders, and investors while maintaining proper documentation.
• Monitor strategic initiatives, ensure implementation, and organize annual strategy sessions.

• Email management 
• Appointment setting 
• Answering the phone call 
• Outgoing calls 
• Managing consultations 
• Executing doctor orders 
• Ensuring patients' queries are addressed

• Intake of new patients and referrals.
• Appointment setting — scheduling, managing cancelations, and sending reminders to
• patients.
• Calendar management — creating a schedule that includes appointments with patients as well as other commitments, such as meetings and events.
• Organizing files in your database.
• Follow-ups and checking on patients after appointments.
• Prescription refills.
• Email management — responding to messages and cleaning your inbox.
• Transferring physical forms into a digital format.

• Conducting activities and lessons based on ESL teaching methodologies.
• Encouraging and engaging students to speak in English.
• Motivating students and using humor to induce a pleasant learning environment.
• Maximizing students’ talk time through oral tests and presentations.
• Displaying excellent classroom management.
• Keeping accurate records of student performance.
• Communicating with the Department Head or Principal, as needed.
• Maintaining standardized guideline

• Provided admin support.
• Encoded data (MS suite/database).
• Organized file/ data
• Monitored project status
• Organized calendar activities
• Organized meetings and created minutes of meeting
• Prepared daily reports
• Edited photos as needed. (Canva/paint)
• Collaborated with other team members.
• Maintained confidentiality of data.
• Answered and managed phone calls and emails.
• Extracted information from the web.

• Provide hands-on care to patients by administering medications,
• Managing intravenous lines,
• Observing and monitoring patients' conditions
• Maintaining records and communicating with doctors
• Beyond the physical support and care, providing emotional support to patients and patients' family members
• They may educate patients and the general public on disease management, special diet plans and medical conditions
• Provide information on home care after their treatment
• Teach individuals how to self-administer medication or complete other self-care tasks.

• Providing assistance to anesthetist and surgeons when required in a wide range of scenarios.
• Preventing the spread of communicable disease through wearing PPE’s and hand hygiene.
• Controlling, witnessing, and administering controlled and scheduled drugs to a variety of patients.
• Collecting blood samples aseptically, ensuring specimens are correctly labeled, packed up, and recorded prior to collection
• Documenting patient’s response to nursing and other interventions
• Respecting and understanding different religious beliefs and cultural needs
• Following up patients for discharge to make sure they do not feel they have forgotten.

• Creating quotes and sending them to clients via email.
• Creating job orders
• Data entry
• Requesting stock transfers
• Proofreading documents before sending and upon receiving them from clients
• Coordinating with team leaders to confirm client’s details
• Responding to client’s inquiries via email.
• Making sure the client’s profile is accurate and updated all the time.
• Cross checking client’s information from previous to latest.

• Answer calls provide information the customer needed
• Provide helpful solutions
• Place an order if needed
• Interact with the customer
• Manage both incoming and outgoing calls if needed
• Assigned in monitoring
• Undergo Training in Quality Assurance
• Undergo training and assigned in Operation Excellence (OE)

• Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
• Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
• Attend all meetings
• Responsible for the custody of procurement documents to interested buyers.
• Reviews Purchase request of various division and determine such according to the mode of procurement
• Validate request of end users if included in the Annual Procurement Plan
• Manage and undertake procurement using the following alternative methods – Repeat order and shopping
• Document preparation, meeting scheduling, internal/external communications
• Data encoding, performing other functions as per directed
• Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
• Preparing & scheduling flight booking
• Perform related work assigned by the BAC Chairperson from time to time
• Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
• Monitoring/Updating Procurement Database

• Provide good service
• Take order and serve with courteousness
• Attentive with the guest
• Ensuring guest satisfaction
• Meeting the guests expectations
• Give excellent customers service

• Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
• Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
• Attend all meetings
• Responsible for the custody of procurement documents to interested buyers.
• Reviews Purchase request of various division and determine such according to the mode of procurement
• Validate request of end users if included in the Annual Procurement Plan
• Manage and undertake procurement using the following alternative methods – Repeat order and shopping
• Document preparation, meeting scheduling, internal/external communications
• Data encoding, performing other functions as per directed
• Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
• Preparing & scheduling flight booking
• Perform related work assigned by the BAC Chairperson from time to time
• Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
• Monitoring/Updating Procurement Database

• Receiving patients from Emergency Room
• Maintaining hygienic and safe working environment
• Recording patient vital signs and medical information
• Carrying out the requisite treatment and medications
• Provide treatments to patients as per Physician's orders
• Observing and recording patient's behavior
• Administering medications to patients and monitoring them for side effects and reactions. 
• Maintaining reports of patient's medical histories and monitoring changes in their condition
• Monitor patient progress and update to Physician on regular basis.
• Preparing patients for examinations
• Checking the stock on a regular basis for maintaining the inventory level and placing orders if required
• Provide nursing care to patients of different ages according to hospital policies
• Educating patients families about the disease and its treatment

• Gathering specific datas such as name, company name, website, contact number, email, address, etc.
• Transferring data to the sheet provided
• Keep records organize
• Compile, verify accuracy and sort information according to priorities to prepare source date for computer entry.
• Marking schedules in the google calendar
• Updating client's profile.
• Responding to emails
• Basic bookkeeping

• Checking assigned clients
• Data entry works
• Transcribing audios and videos
• Web searching
• Gathering datas
• Organizing work load
• Posting ads using craigslist
• Doing basic SEO, graphic designing tasks
• Updating clients regularly

• JI worked fulltime from Monday-Friday 8 hours a day.
• My task includes posting funny, interesting, extreme videos, Editing pictures from Oberlo and importing products.
• Updating social media accounts such as twitter, tumblr, instagram, pinterest and facebook pages.
• I am also intitled to post some products coming from Amazon seller.
• Regularly posting products on Amazon, etsy, shopify and pinterest Virtual Assistant (Full Time)

• Updating social media accounts
• Data entry works
• Web searching
• Gathering datas
• Organizing work load
• Doing basic wordpress tasks
• Updating clients regularly
• Delegating emails Ecommerce/Dropshipping (Full Time)

• Callouts for next day invites
• Conduct behavioral interviews
• Administer exams such as Voice Assessment and Versant English Test
• Endorse papers of qualified candidates to POC interviewers
• Shortlisting of qualified candidates

• General administrative process
• Email Management
• Calendar Management
• Basic marketing/photo editing in Canva
• Create email marketing information templates for real estate properties in HubSpot
• Buildout navigation. Uploading and updating the status of real estate properties
• Support the Operation staff and owner in the day-to-day business process

• Undertake daily administrative tasks to ensure the functionality and coordination of thedepartment’s activities.
• Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
• Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing,
• ROI scorecards, and coupon/disclaimer history for all brands.
• Assist the Director to oversee the department’s performance.
• Communicate directly with teammates about project deadlines.
• Conduct research and analyze campaigns in the e-commerce industry.
• Preparing, formatting, and editing a range of documents.

• Data Entry
• Web Research

• Data Entry
• Web Research
• Editing and formatting documents
• Creating visual presentations (i.e workflow presentations)
• Transcribing audio file into text file

• Data Entry
• Web Research
• Editing and formatting documents
• Creating visual presentations (i.e workflow presentations)
• Transcribing audio file into text file

• Develop policies in the assigned areas of responsibility and discipline staff.
• Investigate complaints filed by employees against fellow employees, may conduct in-house hearings, give penalty under General Company Rules and Regulations as necessary.
• Ensure all employee benefits are given when due.
• Update, file and maintain medical, leave of absence, and overtime records of all employees and maintain 201 employee files.
• Maintain employees benefits such as SSS, BIR, Pag-ibig and Philhealth application and concerns.
• Compensation and benefits administration, record and process timekeeping.
• Prepare a memo for HR announcements.
• Perform recruitment and selection process.
• Source and select qualified applicants for a specific job requirement
• Conduct orientation and training for newly hired, regular and project employees.
• Monitor all contracts of the regular and project employee.
• Assess training needs analysis for all employees.
• Plot all training needs and proposed seminar/training of each employee in the training
• Conduct annual performance evaluation and quarterly if necessary.
• Review performance evaluation and recommend necessary training needed for development.

• Perform recruitment and selection process.
• Source and select qualified contractual applicants for a specific job requirement.
• Do resume shortlisting and paper screening.
• Administer necessary orientation for new hire employees.
• Assess applicants through initial interview.
• Coordinate with the departments on the interview schedules and applicant assessments
• Conduct a background investigation.
• Conduct document and record verification on the submitted requirements of the new hires.
• Develop a database for qualified applicants.
• Develop recruitment strategies to immediately fill up job vacancies and deploy new hires
• Coordinates with the manpower provider on the manpower requirements.
• Serve as a link between the company and manpower provider on manpower concerns/ issues.
• Monitor all contracts of the agency employees
• Maintain the organizational structure by updating the job description for all positions.
• Monitor and maintenance of company-owned vehicles.
• Prepare a memo for HR announcements and disciplinary actions.
• Safekeeping and updating of Employee master list.
• Conduct contractor audits.
• Team lead during major audits (i.e. Social Workplace Accountability Audit, Universal
• Responsible Audit, SQMS audit, etc.)
• Team lead in organizing company events (i.e. Year-end party, Company Outing, etc.)
• Attend other related seminars outside the company premises as needed.

• HR function - Timekeeping and Payroll/Benefits.
• HR function - Recruitment and Selection
• HR function - Employee Relations (Assist during administrative hearings)
• HR function - 201 custodian.
• HR function - Responsible for Product Training for new employees and additional product
• HR & Franchise function - Monitoring sales for the existing outlets.
• Franchise function - serve as back-up assistance for airline and hotel inquiries from the
• Franchise function - will assist on all the things needed by the existing franchisee.

• End-to-end recruitment process (sourcing to onboarding)
• Conduct orientation for newly hired, regular and contractual employees.
• Conduct a background investigation.
• Develop a database for qualified applicants.
• Develop recruitment strategies to immediately fill up job vacancies and deploy new hires within a targeted timeline
• Coordinates with the manpower provider on the manpower requirements.
• Monitor all contracts of the agency employees
• Maintain the organizational structure by updating the job description for all positions.
• Conduct a Physical plant tour.
• Prepare a memo for HR announcements.
• Attend other related seminars outside the company premises as needed.

• Compile research about countries regarding the migration process.
• Fill in presentations and spreadsheets to be delivered to the consulting clients.
• Using systems-based approach to the business.

• Cold email and inbox outreach on Instagram.
• (Freelance) Web research for lead scraping of sports people.
• Gathering basic information and contact details.
• Data entry on Google sheet for lead creation

• NJ, United States (Full-Time) Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities.
• Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
• Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing and ROI scorecards history for all brands.
• Assist the Manager to oversee the department's performance.
• Communicate directly with teammates about project deadlines.
• Preparing, formatting, and editing a range of reporting documents.

• Bank reconciliation for construction expenses Create and draft invoices

• Schedule social media posts in Facebook and Instagram
• Pick best photos for posting in photoshoot collection
• Draft post captions using ChatGPT